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Quality department and supervisors don't see eye-to-eye with customer service Representatives it's very sad it's almost as if every day you could go in and possibly lose your job just by doing what you were trained to do. They say to play in the grey but they have a black and white write-up policy
What did you like most about the interview process?
It was over the phone
What are some of the best things about your team?
Everyone gets along, we help each other when supervisors won't help us.
What does the leadership team need to get better at?
Listening to the concerns of their employees so that the employee can provide better Customer Service
What is most positive about the culture and environment at your company?
The actual employees care about one another, ( supervisors excluded all they care about is looking out for themselves.)
Why do you feel undervalued and what would make you feel better about your compensation?
I believe working with the public is hard at times you have difficult customers that abuse the system from returns from years yet you are suppose to have a strict return policy.Yet if you don't give the a customer a " refund " and they report you for" being rude" QVC will write you up ,effecting pay
What's going wrong and how can it be improved?
There is always a cloud of if you don't work fast enough you will get written up or if you try to do the right thing as to company policies with the customers and they don't like it employee should not get written up for doing what the we're trained to do. Quality department is the worst.
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