RCN – It seems that management forgot to tell the customer service rep. supervisors that the goal is to keep current RCN customers as mine was so rude that he wouldn't let me speak until I reminded him to let me talk. He forced me to cancel my internet & cable by being so rude.

RCN is an internet service provider and cable television provider for residential areas. read more

It seems that management forgot to tell the customer service rep. supervisors that the goal is to keep current RCN customers as mine was so rude that he wouldn't let me speak until I reminded him to let me talk. He forced me to cancel my internet & cable by being so rude.

Briefly describe your overall experience at your company

I love RCN and am happy

What's going wrong and how can it be improved?

Work is pedantic. Colleagues are undervalued. Management does not lead but instead find people to point fingers at

What makes you most happy at work?

Myself and the actual work. Co-workers are very lay or have lack of knowledge.

Briefly describe your overall experience at your company

Terrible, is mismanaged dont take care of employees

What can this brand most improve?

CUSTOMER satisfaction as the prime concern

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