SimpliSafe – Lack of Common sense, farmed out tech support, inability of customer service to address issues, no follow up, no system of creating the ticket to address or refer to the previous calls. Aweful

SimpliSafe Claimed Company

Simpli Safe designs and develops wireless home security systems in the United States. read more

EMPLOYEE PARTICIPANTS: 20

TOTAL RATINGS: 194

CEO: Chad Laurans

HR or Marketing? Claim Your Free Employer Account

Lack of Common sense, farmed out tech support, inability of customer service to address issues, no follow up, no system of creating the ticket to address or refer to the previous calls. Aweful

Other Employee Reviews for SimpliSafe

What do you value most about this brand?

Easy and reliable setup and service

What can this brand most improve?

When my wife and I tried to order a system online, the website said it couldn't process the order. When we tried again, we decieded to order a different package (Haven -Knox). Then six days later we were notified that both systems had been shipped. We had not recieved confirmation beforehand.

What do you value most about this brand?

I have had substantial experience with alarm parts, installations and service over many years. I represented the largest security products wholesaler in NE Ohio for many years. I personally enjoy electronics. The Simplisafe systems, in my opinion, are better than excellent. T

What do you like best about the leadership team?

Yes, they are helping new applicants to grow.
Leadership review

What can this brand most improve?

ADA compliance with visual alarms for deaf and hard of hearing customers

Rate your company

SimpliSafe – Lack of Common sense, farmed out tech support, inability of customer service to address issues, no follow up, no system of creating the ticket to address or refer to the previous calls. Aweful

Lack of Common sense, farmed out tech support, inability of customer service to address issues, no follow up, no system of creating the ticket to address or refer to the previous calls. Aweful

Other Employee Reviews for SimpliSafe

Read Reviews by Category

Browse All Companies