AliveCor FAQs

TheNoisedetector will notify you when the recording is "Unreadable" because it could not be read as an EKG, likely due to signal noise and/or incorrect recording technique. This can be caused by signal noise from physical movement, dry skin, electrical interference or other sources. To try to solve "Unreadable" results, try to relax and hold still, rest your arms or move to a quiet location.

Read the article What can I do to avoid the Unreadable results? to learnsome strategies to avoid Unreadable results.

Bradycardia is based on the words Brady meaning slow and Cardia meaning heart.

Bradycardia is a heart rate that's less than 50 beats per minute. Specifically, for Kardia(tm), Instant Analysis Bradycardia indicates a mild form of bradycardia not due to atrial fibrillation, between 40 to 50 beats per minute. The normal range for heart rate depends on your age and physical condition; for example, a heart rate less than 50 beats per minute can be normal in healthy adults and in athletes, and during sleep. While bradycardia can be normal, it can also be caused by thyroid disease, sleep apnea, certain medications, or damage to the heart tissue from heart disease or from the aging process. When the heart beats too slowly, you may have no symptoms or you may experience dizziness, chest pain or pressure*, lack of energy, or shortness of breath. The treatment for bradycardia depends on what is causing the slow heart rate, as well as your symptoms. Mild bradycardia with no symptoms usually requires no treatment. Bradycardia may be treated with medications, or by adjusting current medications. For severe bradycardia, a pacemaker may be recommended, which is a small device implanted under the skin that can speed up the heart rate as needed.

*Chest pain or pressure is a medical emergency. Contact a physician or emergency services if you have questions or are concerned about any symptoms.

If you are having trouble recording a clean and consistent signal try the following

Get yourself ready

Take a seat in chair at a table, and be in a seated, relaxed position

When recording from the hands, relax the arms and hands to reduce muscle noise.

If your fingers are dry, try moistening them with a bit of water

Prepare your devices:

Be sure your smartphone or tablet is unplugged and that no headphones or other accessories are in use

Turn off hearing aids and avoid being near other items that may cause interference, such as computers

Make sure Mains Filter is set appropriately for your geographical location. This can be adjusted under the Kardia app Settings.

Positioning your hands and the device

Place both your phone and Kardia device on the table in front of you

Ensure the Kardia device is within 6 inches of your smart phones microphone (usually at the bottom portion that you would normally speak in to, iPads normally have the microphone near the top)

You may rest your forearms and hands on table in front of you and let your finger tips rest on the Kardia EKG electrodes like is shown in the image below:

During the Recording

Make sure that both you and the mobile device remain still during ECG recordings. Movement during recordings will cause noise in the tracing

Keep a light touch on the electrodes no need to squeeze or press down too firmly

You can also watch a short video below on how to take a clean EKG.

A new battery should last 1-2 years of normal use (2-3 readings a day)

Battery is a CR2016 available at most general-purpose stores

KardiaMobile should be taken out of phone clip to replace battery

Battery is on back of door behind battery door

Detailed Steps for Battery Replacement

To replace the battery in your KardiaMobile EKG, you will need to access the battery compartment located on the back of the device. KardiaMobile may be attached to the back of your phone using a phone clip. If so, you will need to remove the device from the clip.

To remove your device from the clip, firmly slide it out of the open end of the clip with both thumbs.

It's possible for KardiaMobile to be in a phone clip without it being attached to your phone. If this is the case, follow the same steps above to remove the device from the clip.

The battery compartment is located on the back of the device. Turn it over and look for the round battery cover. Insert a pen, or other similarly shaped object into the notch to pop the battery cover off.

Replace the old battery with a new coin cell battery, 3.0V size '2016'.These batteries can be found at most general-purpose stores.

When installing the battery, make sure that:

the protective sticker is removed from the battery (if applicable)

the battery is inserted with the plus sign (+) facing up.

Insert the battery under the two metal tabs.

Now replace the cover. The single tab on the cover fits into the slot on the left side. Insert that tab first.

Press down on the right corner of the cover to close. You will hear a click when it is closed.

Press down on the right corner of the cover to close. You will hear a click when it is closed.

A new battery should last 1-2 years of normal use (2-3 readings a day), if you feel you have to replace the battery in a matter of days, weeks, or months, please contact support as it is less likely to be a battery issue.

Kardia is currently approved for purchase and use in the following countries. The Kardia Application will be available for download if your iTunes or Google Play account was registered in one of the following countries. Traveling does not change your ability to download the application.If your country is not listed, KardiaMobile is not currently available for sale, and you will not be able to download the Kardia app

Anguilla

Australia

Austria

Bahrain

Bangladesh

Belgium

Canada

Chile

France

Germany

Hong Kong

Hungary

India

Ireland

Israel

Italy

Jamaica

Kuwait

Luxembourg

Malta

Netherlands

New Zealand

Norway

Oman

Pakistan

Poland

Qatar

Spain

Switzerland

Thailand

Trinidad and Tobago

United Arab Emirates

United Kingdom

United States

To find your local approved retailer or reseller, Click here.

Kardia has algorithms cleared by the FDA to give EKG results of Normal, Bradycardia, Tachycardia or Possible AFib. As a medical device, Kardia is not cleared to detect or communicate any other results, rhythms, or arrhythmias.

That being said, the Kardia devices are single lead EKGs, therefore any arrhythmia that is present in Lead I EKG can be present in your Kardia EKG recording. To have your EKG reviewed for other arrhythmias you may share them with your physician to review.

There are a few reasons why you may be getting noisy or unreadable recordings. Since KardiaMobile communicates with your smart phone via high frequency ultrasound, it is important that you keep the device within a few inches of the microphone and eliminate any sources of electric interference. Here are some of the common things to look for:

Confirm your smart phone or tablet is not plugged in or charging while recording an EKG

Move away from sources of electrical interference such as large computer monitors or television screens

Try to avoid areas with environmental noise like loud crowds, or running water.

Be sure youdon'thave headphones plugged in to your smart phone

If you wear hearing aids, be sure to turn them off

Try cleaning the metal electrodes with an alcohol wipe

Try moistening where the sensors contact your skin with a bit of water to improve conductivity with the electrodes.

When recording from the hands, relax the arms and hands to reduce muscle noise. You may even rest forearms and hands on a flat surface, place the KardiaMobile EKG on the flat surface with the metal electrodes up, and let your fingers rest on the electrodes.

Make sure that both you and the mobile device remain still during ECG recordings. Movement during recordings will cause noise in the tracing

read this article

This screen is shown when Kardia is ready to record a 6-Lead EKG and is the starting point for your KardiaMobile 6L recording. It indicates that the Kardia app is ready and waiting for your KardiaMobile to begin recording.

To get started, have your KardiaMobile device with you. Place your phone or tablet on a table in front of you. Hold the KardiaMobile 6L in your hands with the "A" symbol facing you and pointing up.

To begin your recording you will need to touch the top two electrodes by placing fingers from your right hand on the right electrode, and hands from your left hand on the left hand electrode. When you make contact the KardiaApp will show a green contact indicator like this:

Now you need to have the single bottom electrode make contact with the bare skin on your left knee or left ankle.

When the electrode makes contact you will see another green indicator and an activity spinner that says "Initializing":

At this point the Kardia application will begin your recording.

If your Kardia app is not responding and land on a screen that says "Connect your KardiaMobile 6L" .

Learn more about a 'Unreadable' EKG Result

This error means that your recording was completed, our algorithms processed it and determined that the result is Unreadable as an EKG. This is often caused by signal noise or incorrect recording technique.

You have two options at this point. You can tap "Save this EKG" to save the recording regardless of the result, or you can choose to "Record a new EKG" to try again and perhaps implement some recording strategies.

Read the article What can I do to avoid the Unreadable results? to learnsome strategies to avoid Unreadable results such as removing charger cables, sitting still, and moistening your fingers.

You can read this article to.

You can change your email yourself by doing the following:

Go to the website https://app.alivecor.com in your web browser.

Enter your email and password to log in

Click your email in the top right corner to open the menu

Select My Account

Scroll to the section that says "Change Email Address"

Enter new email address, and then select the "Change Email" button.

AliveCor has developed multipleFDA-cleared detectors or algorithms. These detectors are only appropriate for use on Lead I.

TheNormaldetector will notify you when no abnormalities are detected by displaying the message Normal. No abnormalities were detected in your EKG. This means that your heart rate was between 50-100 beats per minute, there were no or very few abnormal beats, and the shape, timing and duration of each beat is considered normal. Remember that there is a wide range of normal variability among different individuals, so the Normal detector has been designed to be conservative. Also, if you have been diagnosed by a physician with a condition that affects the shape of your EKG, are experiencing an arrhythmia or took a poor quality recording, it is unlikely that you will be notified that your EKG is normal.

TheNoisedetector will notify you when the recording is "Unreadable" because the signal contains a clinically relevant amount of noise which is determined to not be an EKG. This can be caused by physical movement, dry skin, or other sources. To try to solve "Unreadable" results, try to relax and hold still, rest your arms or move to a quiet location. Onceyou'vemade these changes you can go ahead and take another recording. Other best practices to get a high quality recording include:

Keep your Kardia electrodes clean using an alcohol-based sanitizer.

Apply a water-based lotion to your hands prior to taking an EKG recording if your hands are very dry.

Ensure your smartphone or tablet is not plugged in or charging during recording.

TheAFdetector will notify you to the presence of atrial fibrillation with 97% sensitivity and 98% specificity. If AF is detected, you will see the message Possible AF Detected. This result is not a diagnosis, only a possible finding. We recommend sending it AliveCors EKG analysis service for review, or sharing it with your doctor or medical professional.

Note that the EKG recording must be 30 seconds in length for the detectors to function.

When trial fibrillation was not detected and your EKG does not fall under the algorithmic classifications of 'Normal', 'Bradycardia', or 'Tachycardia' an 'Unclassified' result is given.

An 'Unclassified' finding may be caused by other arrhythmias, unusually fast or slow heart rates, poor quality recording, or for just falling outside the boundaries of our algorithmic requirements to be called one of our other results.

You always have the option to share your EKG with your physician or medical professional, or submit it for a Clinician Review directly from the Kardia app to be reviewed by a team of human clinicians.

Download and install the Kardia app.

Set up your account.

Record your first EKG.

Your first EKG will be analyzed for free by a board-certified cardiologist.

This analysis takes less than 24 hours.

Once complete, youll be able to record and view all the EKGs youd like.

Detailed steps for setting up your KardiaMobile:

To start using your KardiaMobile, you will first need to download the Kardia app from the App store (iOS device) or Google play (Android device). Just search for Kardia and install.

Next, launch the Kardia app and tap Create Account.

Enter a few details to create an account. This should only take about a minute.

Before taking your first EKG, make sure that:

Your device is unplugged from power and accessories, like headphones.

Youaren'tclose to anything that could cause interference, like computers.

Hearing aids are turned off, if you wear them.

From the home screen, tap Record your first EKG.

You may be prompted to allow the Kardia app access to your microphone, this is how the KardiaMobile communicates with your phone.

Next, select KardiaMobile from the device menu.

Place your phone and the KardiaMobile device near each other on a table. Lightly put your fingers on the pads. Hold steady for 30 seconds while you watch the countdown.

Congratulations! You just recorded your first EKG.

Your first EKG will be analyzed for free by a board-certified cardiologist, it should take less than 24 hours. Once complete, youll be able to record and view all the EKGs youd like.

The Kardia Mobile has not been tested for accuracy with paced-EKG recordings. We do not recommend use of the Kardia Mobile for patients with pacemakers because we cannot guarantee the accuracy of the resulting EKG recordings. However, please consult with your physician for more information on using Kardia Mobile with your pacemaker.

Premium can be canceled by you at any time from within the Kardia phone app.

To cancel do the following:

Click on the icon at the top right corner of your Kardia app home screen

Click the Manage membership button at the center of the right side area

Tap Cancel membership and confirm Yes on the following screen.

Thats it, premium is now cancelled and you will no longer be charged a monthly or yearly fee.

Normal indicates normal sinus rhythm, the normal functioning of the heart's electrical system. Specifically, for Kardia(tm), Instant Analysis Normal indicates a regular sinus rhythm with a heart rate of 50 to 100 beats per minute.

The heart pumps blood to the lungs and to all the body's tissues by a sequence of highly organized contractions between two upper chambers (atria) and two lower chambers (ventricles). For the heart to function properly, the four chambers must beat in sync. Normal indicates that the electrical signals that control the heart are occurring normally, beginning at the top of the heart (from a region called the "sinus" node) and then traveling downwards to the ventricles. The term "arrhythmia" refers to any change from the normal sequence of electrical impulses.Heart disease and heart attack can occur in the presence of normal sinus rhythm. Contact a physician or emergency services if you have questions or are concerned about any symptoms.

The term Atrial Fibrillation is based on the words, Atrial meaning the upper part of heart, andFibrillation which means quivering.

Atrial fibrillation is a quivering or irregular heartbeat (arrhythmia). Specifically, for Kardia(tm), Instant Analysis Atrial Fibrillation indicates an irregular rhythm at any heart rate. Atrial fibrillation can lead to blood clots, stroke, heart failure, and other heart-related complications. Normally, your heart contracts and relaxes to a regular beat. In atrial fibrillation, the upper chambers of the heart (atria) beat irregularly and the blood does not effectively move in the heart, which may result in clot formation. If a clot breaks off, enters the bloodstream and lodges in an artery leading to the brain, a stroke results. About 15-20 percent of people who have strokes experience atrial fibrillation. The clot risk is why patients with this condition are often put on blood thinners. Untreated atrial fibrillation is associated with a 5-fold increased risk for stroke. Risk factors for atrial fibrillation include: advanced age, high blood pressure, heart disease, alcohol use, family history, sleep apnea, thyroid problem, and diabetes. Sometimes people with atrial fibrillation have no symptoms at all. Others may experience fatigue, rapid heartbeat, fluttering or thumping in chest, dizziness, shortness of breath, anxiety, weakness, fainting, confusion, sweating, or chest pain or pressure.*The treatment for atrial fibrillation depends on your risk of stroke and your symptoms. Many patients will need to take a blood thinner (antithrombotic medication) that treats and prevents blood clots that can lead to a stroke. Additional medications may be prescribed to slow the heart rate, or restore the heart rhythm to normal. Patients with atrial fibrillation are advised to engage in regular physical activity, eat a heart-healthy diet, manage high blood pressure, avoid excessive amounts of alcohol and caffeine, not smoke, control cholesterol, and maintain a healthy weight. All of these goals aid in the prevention of overall heart disease, too. Finally, there are invasive procedures that may be performed (electrical cardioversion, catheter or surgical ablation) to restore the heart rhythm to normal. Filling out this sheet from the American Heart Association, Partnering in Your Treatment, can help you discuss your goals and options with your healthcare provider. https://www.heart.org/en/health-topics/atrial-fibrillation/treatment-and-prevention-of-atrial-fibrillation/treatment-options-of-atrial-fibrillation-afib-or-af *Chest pain or pressure is a medical emergency. Contact a physician or emergency services if you have questions or are concerned about any symptoms.

How do I change or replace the KardiaMobile battery?

This screen is shown when Kardia is ready to record an EKG and is the starting point for all KardiaMobile recording. It indicates that the Kardia app is ready and waiting for your KardiaMobile to begin recording.

To get started, have your KardiaMobile device with you. Place your phone and KardiaMobile on a table in front of you, no more than 6 inches apart. Place a finger from your right hand on the right electrode, and a finger from your left hand on the left electrode.

At this point the Kardia application will say it is initializing and a spinner as it connects, then you're recording will begin.

If you are having any trouble completing your recording or feel like your recording is not as good as it could be, try reading this article: How do I get a clean EKG signal with KardiaMobile?

If your Kardia app is not responding at all you may be dealing with a drained battery or damaged device. Take a look at this article:

Please contact us at AliveCor support if you are having further problems recording.

Tachycardia is based on the words Tachy which means fast, andCardia meaning heart.Tachycardia is a heart rate that's more than 100 beats per minute. Specifically, for Kardia(tm), Instant Analysis Tachycardia indicates a mild form of tachycardia not due to atrial fibrillation, between 100 to 140 beats per minute. The normal range for heart rate depends on your age and physical condition. The most common form of tachycardia is sinus tachycardia, which is a normal increase in heart rate. A rapid heart beat may be your body's response to common conditions such as anxiety, fright, dehydration, emotional distress, exercise, fever, drugs, some medication, thyroid problem, or anemia. Other causes of tachycardia may be due to heart disease or other conditions that affect the heart's electrical system. When the heart beats fast, you may have no symptoms or you may experience dizziness, fainting, fluttering in chest, chest pain or pressure*, confusion, or shortness of breath. The treatment for tachycardia depends on what is causing the fast rate, as well as your symptoms. For sinus tachycardia, the cause of sinus tachycardia is treated, rather than just treating the condition. Cutting down on coffee, alcohol, and tobacco is advised. Severe tachycardia may be treated with medication, cardioversion, radiofrequency ablation or surgery. *Chest pain or pressure is a medical emergency. Contact a physician or 911 if you have questions or are concerned about any symptoms.

This error is shown when your recording can not continue because the signal from your KardiaMobile 6L is being impacted by electrical noise.

When you see this error tap the "Got it" button to try again, and try the following strategies:

Confirm your smart phone or tablet is not plugged in or charging while recording an EKG

Move away from sources of electrical interference such as large computer monitors or television screens

Try to avoid areas with environmental noise like loud crowds, or running water.

Be sure youdon'thave headphones plugged in to your smart phone

Android requires Location permissions for any device that uses bluetooth as a privacy precaution. Since KardiaMobile 6L works using bluetooth, Kardia is forced to ask for location permissions also. Kardia would not ask for any privacy permissions that are not required.

The error stating "Unable to pair KardiaMobile" happens when there is some sort of error with the KardiaMobile device, or the pairing was somehow interrupted.

To resolve the issue do the following:

Make sure your phone's bluetooth is turned on

Make sure your KardiaMobile 6L is with you and in your hands

Place your phone down on a table in front of you

Touch the two top electrodes at the same time to activate your KardiaMobile 6L device and make it ready to talk to your Kardia App

Tap the "Try again" button shown on the "KardiaMobile was not found" screen

Accept the pairing request if it comes up (iOS only) by tapping "Pair" on the alert:

It is required to accept the pairing alert above to use KardiaMobile. If it is denied you will remain on the error screen. This pairing is needed to communicate with your KardiaMobile 6L via bluetooth.

Please know that in order for our Kardia app to function the microphone must be on. Please do one of the following to turn the microphone on:

A) From your iPhones Settings app:

Tap on Privacy

Tap on Microphone

Scroll down to find the "Kardia" item

Ensure that Kardia is turned on (the background of the slider is green)

B) From the Kardia phone app

Open the app

Tap "Record EKG"

move through any flows presented

When at the recording screen, tap the green "Grant Access" button

You will be taken to the settings for Kardia, where you can toggle on "Microphone"

The KardiaMobile EKG hardware does not need to be charged. The internal battery in the monitor will last 1-2 years of normal use (2-3 recordings a day). The battery may prematurely drain if a connection is continually made with both electrodes to skin or metal.

No, the same Kardia app is used to take EKG recordings with the KardiaMobile 6L.

There is no additional step to turn on the KardiaMobile 6L. Like the original KardiaMobile, the device turns on automatically when you make contact with two electrodes.

At this time there is no way to obtain the raw ECG data you collect using the Kardia EKG devices.

The data is only offered for viewing in the Kardia apps and as PDFs saved from the Kardia app.

Download the most recent version of Kardia from the app store

Launch Kardia on your mobile device

Select the Blood Pressure card from the home screen and tap Record Now

Tap on Pair Your Omron Monitor

Press and hold the Transfer or Clock button on your Omron monitor until you see a flashing P or O, depending on which Omron device you use

On your Kardia app, tap on Pair Now

If your Omron monitor supports multiple users, select which user to connect

Note that only one monitor may be paired to Kardia at a time.

Kardia Mobile is FDA approved and regulated to detect and display your beats per minute,normal sinus rhythms and atrial fibrillation only. It does not have the capability to detect other conditions or take QT measurements.

The maximum heart rate calculated from a Kardia EKG is 300 bpm.

Purchase a compatible Omron Blood Pressure monitor at the Omron Online Store. As a Kardia user you will receive a 10% discount off of your purchase.

There are a few ways to access your EKG to view, print, or share it to your physician.

From the History List

Tap the "History" button on the EKG Card on the home screen

Scroll down to the ECG you would like to use.

Tap the small envelope icon next to the reading.

Select "Share PDF"

Optionally choose to password protect your PDF. If not needed, simply select "Skip"

Select the Export button in the top right hand corner.

Choose from your Device's options, how you would like to share the recording.

From the Kardia Instant Analysis result screen

Complete an ECG reading

Select "Share PDF"

Optionally choose to password protect your PDF. If not needed, simply select "Skip"

Select the Export button in the top right hand corner.

Choose from your Device's options, how you would like to share the recording.

Share Options

PDF

Choose this option to view your reading as a PDF on your mobile device. Subsequently you can share the PDF through any means available to your device when viewing it by tapping the share button in the top right of the screen when viewing the PDF.

Email

Choose this option to quickly create an email with the EKG PDF attached, and some information placed in the body of the email for you. This option is useful to help you populate your own records or to quickly send an EKG to your physician.

Print

This uses your mobile device's print ability to print directly to any device that is setup and compatible with your device. This is an Apple or Android system functionality.

Clinician Review

This option sends your EKG to one of our partner Clinicians for review. This is a paid service, and the options available to you are dependent on your location. The level of detail of each report type and turn around time are displayed here for your review. This option is useful if you feel that your Kardia Instant Analysis needs further review by a trained human professional. More information can be found here.

Recordings of at least 10 seconds in length will be saved in the Kardia app where it is saved locally.

If your device has internet connectivity and your app is open your data will be automatically synced to AliveCor's secure, HIPAA and EU Data Privacy compliant servers, where it will be saved to your account.

For US users, the Kardia EKG devices can be purchased securely online at store.alivecor.com using:

Major Credit Cards (Discover, MasterCard, Visa, American Express)

PayPal

Amazon Pay

Other country payment types will vary.

When purchasing a device from AliveCor, your credit card will be charged when your order is placed.

Kardia functions using an audio mechanism to transfer your EKG signal from Kardia EKG hardware, to the Kardia App on your phone, tablet, or watch. So, access to a microphone is always needed to record EKGs. This allows users to avoid any sort of pairing when setting up their device and helps the battery last years instead of days.

So, when youre prompted during setup to let Kardia access your microphone, say yes.

Kardia products are not currently covered by insurance. However, it is eligible for payment using a Flexible Spending Account (FSA), Health Savings Account (HSA) or Health Reimbursement Account (HRA).

Compatibility information is located at https://www.alivecor.com/support/#compatibility.

This list is updated regularly and is the entirety of devices and operating systems currently validated as compatible with Kardia devices.

Only these configurations can be actively supported by AliveCor.

The clip, cases, and CarryPods are all optional means to store your KardiaMobile and keep it close at hand when needed. None are needed for use of KardiaMobile.

The three help you keep your device readily available as shown below.

The Phone Clip:

Carry Pod:

Phone cases (currently out of production):

Purchase of the KardiaMobile includes an attachment plate in the box.

The clip and case place the KardiaMobile at a good position for recording. If you prefer to use none of these options, you can record with the KardiaMobile and your phone or tablet laid flat on a table as shown in the picture below with the KardiaMobile within 6 inches.

Ten Omron Blood Pressure monitors have been tested for compatibility with Kardia:

BP 786N/786CANN/786 CAN

BP 761N/761CANN/761N CAN

BP 653

BP 654

BP7000

BP7900

BP7450

BP7350

BP6450

ReliOn BP300

You can find more information from Omron here.

If you happen to have a KardiaMobile and KardiaMobile 6L, or if you happen to land on the wrong recording screen, you may need to tell the app you want to change device, so the recording screen can expect the right type of device.

From the recording screen:

Click the green gear at the top right of the screen

A menu will pop up with the option to "Change Device" select that option

You will now be at a screen that allows you to choose which device you want to record with right now:

If you are having trouble transferring recordings from your Omron Blood Pressure monitor to Kardia, try re-pairing your device.

Launch Kardia on your iPhone

Swipe left and tap on the Blood Pressure card

Select Pair a Different BP Monitor

Follow the prompts to pair your monitor

After your monitor has been paired, tap on Transfer Recordings

If you are still having difficulty pairing your Omron device or transferring your blood pressure recordings, you may want to try disconnecting the Omron device altogether then reconnect it following these steps:

From your iPhone or iPad, tap on Settings

From the Settings menu, tap on the Bluetooth option

Tap on the selection for your Omron device

Tap on Forget This Device

Afteryou'vetaken these steps, repeat the steps to pair your Omron device to Kardia addressed in the How do I connect my Omron Blood Pressure monitor to Kardia section.

No. Refer to the Electrical Safety section of the User Manual. The KardiaBand is intended for use in a hospital, domestic, and low-voltage commercial environment. Specific guidance for use near radio frequency electromagnetic equipment is printed in the Electromagnetic Immunity section.

The electric field created by high voltage and high current lines can disrupt the KardiaBand sensor. We also recommend following any guidance by the Apple Watch manufacturer, and your smartphone. We are intended for use in an electromagnetic environment up to 30 A/m power frequency magnetic field strength, per IE 61000-4-8.

This screen will show if microphone permissions have been removed after you had already set up your KardiaMobile.

Microphone permissions are required for KardiaMobile because the device communicates to your phone with an ultrasonic signal that is heard by your phones microphone. KardiaMobile 6L users may need microphone permission if the Voice memos feature was turned on.

To get past this error you will have to grant Kardia microphone permissions.

Android

Tap the "Allow" button

if you are presented with a prompt, choose "Allow" and you are done

Otherwise, you will now be in the Kardia system settings

tap "Permissions"

Toggle ON the microphone permission by tapping the toggle so it is to the right

Return to Kardia to take your recording

You're all set, and the screen should transition to the normal recording screen.

iOS

Tap the green "Update settings" button

You will arrive in the system settings and permissions for Kardia

ToggleON the toggle for Microphone access by moving it to the right, so it shows green:

Return to the Kardia app

You're all set, and the screen should transition to the normal recording screen.

The KardiaMobile is a Single - Lead EKG, which is FDA cleared to detect Atrial Fibrillation, Bradycardia, Tachycardia or Normal heart rhythm. The KardiaMobile 6L does all of this, but also gives you the ability to take a 6 - Lead EKG. A 6 - Lead EKG is more detailed because of the additional 5 leads and provides more information to your doctor for a better view of your heart. Ultimately this will help your doctor provide you with even better care.

Each KardiaMobile app is intended for one user, but others can take an EKG with a user's KardiaMobile and have it be registered as a guest. If someone intends to use the same KardiaMobile regularly to take EKGs, we recommend each user having their own Kardia account and application downloaded on their smart phone. This way their data can be kept separate from the main user's account.

US and Canadian users have the ability to pair compatible Omron devices.

Both iOS and Android (As of version 5.1.0, released April 6th, 2018) users have the feature available.

All other users may use any blood pressure device, and enter their data through a manual entry feature in the application.

It seems that setup of your KardiaMobile 6L device has failed because your phone or tablet can not find your device.

To help Kardia find your device:

Make sure your phone's bluetooth is turned on

Make sure your KardiaMobile 6L is with you and in your hands

Place your phone down on a table in front of you

Touch the two top electrodes at the same time to activate your KardiaMobile 6L device and make it ready to talk to your Kardia App

Tap the "Try again" button shown on the "KardiaMobile was not found" screen How do I change the battery in the KardiaMobile 6L?

Accept the pairing request if it comes up (iOS only) by tapping "Pair" on the alert:

Your phone and KardiaMobile 6L should now be communicating and you will be able to move through the setup process.

If you continue to arrive at this error screen you may be dealing with a drained battery. Please consult this article to change your KardiaMobile 6L battery:

If you continue to have issues do not hesitate to contact AliveCor support.

A referral code is not needed to create an account, as a user signing up you can simply say 'No' when asked, and continue setting up your Kardia Account.

The referral codes being asked about are an optional connections to physicians using our clinician product, KardiaPro.

If you are not aware of having a code, you likely do not have one and can continue past the screen.

Yes, Although this product is no longer for sale, AliveCor will continue to support the KardiaBand indefinitely. Users will still be able to use their KardiaBand to take EKGs.