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AllTrails FAQs

AllTrails's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 123 most popular questions AllTrails receives.

Frequently Asked Questions About AllTrails

  • One of the great features of AllTrails available to both Pro and free members is that you can save any map from a trail details page or from another member's profile on both the website and in the apps.

    You can save a map from a trail by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Click on the trailcard for the trail you want to save

    Click the expand icon (upper left hand side of the page) to display the trail details page

    On the trail details page, click on the static map of the trail (on the right hand side)

    On the right hand side of the map you will see a 'save map' button at the top of the buttons

    Click 'save map' and you will be asked to give your map a name

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Explore' on the bottom navigation bar

    Tap on the trail card for the trail you want to save

    On the trail details screen, tap on the overflow menu (three dots) in the upper right corner

    Select 'Save as map'

    If you are a pro member you have the ability download map layers

    If you are a free member you can click the back arrow in the upper left to return to your 'Maps'

    You can save another user's map by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over your name and profile picture and in the drop-down select 'Members'

    Type in the name of the member you wish to search for or select a member you are already following

    Visit their profile page and click the 'maps' button to view their maps

    Click on the map you would like to view

    On the right hand side of the map you will see a 'Save Map' button at the top of the buttons

    Click 'Save Map' and you will be asked to give your map a name

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Following'

    Type in the name of the member you wish to search for or select a member you are following

    Select 'Maps' from their profile page

    Find the map you wish to save

    Tap on the overflow menu (three dots) in the upper right corner and select 'Save as map'

    If you are a pro member you have the ability download map layers

    If you are a free member you can click the back arrow in the upper left to return to your 'Maps'

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  • It's easy to update your renewal settings but note that the steps to disable auto-renewal will vary depending on which platform you used to purchase AllTrails Pro.If you have any questions about your account or whether you purchased AllTrails Pro via the web or app, contact [email protected].

    NOTE: If you do see your subscription listed in your Apple or Google Play subscriptions, you likely updated to AllTrails Pro via our website.

    You can change your subscription renewal settings by following these instructions:

    Pro subscriptions purchased via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com/login

    Hover over your name and in the drop-down select 'Settings'

    Click 'Turn Off Auto-Renew'in the right sidebar under 'Account Settings'

    Click 'OK'to confirm that you want to cancel your AllTrails Pro auto-renewal

    Pro subscriptions purchased via iPhone or Android app:

    To cancel or modify a subscription purchased through Apple, click here and through Google Play, click here.

    NOTE: If you disable auto-renew, you will still have access to AllTrails Pro for the remainder of your yearly billing period.

    For more information on how to update your credit card on file, click here.

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  • Each of our map layers are now available all members. Our community of outdoor enthusiasts each have slightly different needs in a map, and that is why we offer a choice of map layers across our website and apps. By using map layers, you can easily toggle between map formats while keeping the size and scale that you want.

    You can access different map layers by following these steps:

    Via desktop or laptop computer:

    Log into your account on https://www.alltrails.com

    Navigate to the map page of a trail you are interested in (the full page will be a map with the trail details on the left side of the page)

    In the bottom right corner you will see the 'Map Layers' button (it is below 'Overlays)

    Click the map layer you are interested in (it will display green) and it will be applied to the map

    Via iPhone or Android app:

    Open the AllTrails app

    Navigate to the trail details screen of a trail you are interested in

    Scroll down to the map section and click 'View Full Map'

    In the bottom right corner of the map screen you will see the 'Map Layers' button (it is below 'Overlays')

    Select the map layer you are interested in (it will display green) and tap 'Done'

    Below is a brief overview of our map layers:

    AllTrails-Our flagship map layer, custom built for the AllTrails platform. Includes trail names, mileage markers, contour lines, hill shading, waterways, roads, summit labels, land cover types (forests, glaciers, etc.) and detailed building footprints.

    Satellite -Global, high-resolution satellite imagery. Includes labels.

    Road -Streets, buildings, and places, all around the world.

    Topo (US only) -US Geological Survey topographic maps showing both natural and man-made features (including campsites and roads), along with contour lines.

    Terrain -Topographic map with contour lines and elevation that delineates boundary lines for Regional, State, and National Parks across the globe. Includes roads.

    World Parks -Terrain map with elevation contour lines along with land use and landcover information across the globe. Includes roads.

    OSM (Open Street Map) -Detailed map of the world created by a global team of volunteers. Includes trail names, landmarks, points-of-interest, campgrounds, parking areas, train stations, and more.

    OCM (Open Cycle Map) -Similar to OSM but primarily aimed at showing information useful to cyclists.

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  • Our Customer Experience Team is available Monday through Friday from 9am-5pm PST, excluding holidays.

    You can contact our team directly by sending an email to [email protected] or you can email us through the iPhone or Android app by following these steps:

    Make sure you have a mail app installed on your phone (Apple Mail, gmail, etc.)

    Open the AllTrails app

    Tap on'Profile' on the bottom navigation and select'Settings'

    Select 'Email Us' and send your message

    We are a small team tackling hundreds of inquiries. We appreciate your patience as we do our best to get back to you in a timely manner. Please note that with each new reply, your ticket gets sent to the back of the queue. It's best to reply once if you can, so we can be sure to reconnect with you on any additional questions or concerns.

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  • AllTrails Pro is available as an annual subscription for $29.99 USD per year. If you are located outside of the US, your charge may differ due to currency conversion.

    You can sign up for AllTrails Pro by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Click either the grey pro icon next to AllTrails in the top header OR the blue 'Do More With Pro' button (or click here )

    Enter your credit card information and click 'purchase'

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Explore' on the bottom navigation bar

    Tap the download button on any trail details screen and you'll be prompted to upgrade to Pro

    Your subscription will be processed as an in-app purchase tied to your Apple ID for iPhone and your Google Play account for Android

    NOTE: You must first have an AllTrails account in order to sign up for Pro.

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  • A recording is a route that you log by recording your activity with the AllTrails appor by importing a file to your AllTrails recordings list.

    Your recordings are automatically synced across your devices and are tied to your account, making it easy to keep tabs on your outdoor activity.

    Since many trails often have more than one possible route, it's helpful to check other users' recordings for inspiration. Recordings can be found on anytrail details page by scrolling down to the 'Recordings' section.

    Any recordings you log that are linked to a trail will automatically be viewable by other members on the trail page, unless your profile is set to private.

    For information on how to make a recording private, click here.

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  • You can change the star rating, the title, the activity, the trail the recording is tied to, description, trail conditions, and the privacy setting for any of your recordings by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over 'History'in the header and click on 'Recordings'

    Click on the recording that you would like to edit

    Update your rating, the title, the activity, it's connection to a trail, and description and choose 'Save'

    To update the trail endpoints, click on the 'Edit Endpoint'button just above your stats

    Drag the round black endpoint back along your recorded route to the point where you want the route to stop and click the 'Save Endpoint'button to save

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'History' on the bottom navigation bar

    Select 'Recordings' from the tabs at the top

    Tap on the recording that you would like to edit

    Tap the overflow menu (three dots) in the upper right corner and select 'Edit'

    Update your rating, the activity, trail conditions, and the linked trail

    Tap 'Recording Info' to update your recording's privacy, title and description

    If you've accidentally driven off without stopping the recorder and need to edit your endpoint, you can easily edit the recording by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over 'History' in the header and click on 'Recordings'

    Click on the recording that you would like to edit

    Click on the 'EditEndpoint' button just above your stats

    On the map, drag the round black endpoint back along your recorded route to the point where you want the route to stop

    Click the 'Save Endpoint' button to save, or 'Cancel Edit' to cancel - please note that once saved, your edits cannot be undone

    For information on how to delete a recording, click here.

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  • Custom lists can be used to keep track of your favorite local trails, of trails you want to check out on an upcoming trip, of great dog-friendly trails, or really any other way that you might want to organize our 100,000+ trail listings.

    You can create a new custom list by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over 'Plan' in the header

    Hover over 'Lists'

    Move your curser to the 'Add new list' text box

    Type in your new list name and click 'Save'

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Lists' from the tabs at top of the screen

    Tap on the 'Add List' button

    Enter a name for the list and tap 'Save'

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  • As an AllTrails member you have the ability to upload files to your recordings list, add a file to an existing map, or create a new map from a file. Our file size limit is 8MB.

    The following file formats are supported for upload:

    CompeGPS

    CSV

    Falk IBEX Tour

    FIT (ANT+)

    Fugawi

    Garmin Course CRS

    Garmin Course TCX

    Garmin Logbook

    GeoRSS Track

    Google Earth KML

    Google Earth KMZ

    Google Maps directions (XML, JSON)

    GPX (tracks, routes, waypoints)

    GPX Garmin Streetpilot

    KOMPASS Verlag (Alpenverein)

    Magellan Track

    MagicMaps IKT

    MS Excel

    Navigon Route

    NMEA

    OVL (ASCII)

    OziExplorer

    PathAway

    PCX5 (tracks, waypoints)

    qpeGps Track

    Suunto SDF

    TomTom BIN (ttbin)

    TomTom ITN

    TrainingPeaks (PWX)

    VDO GP7 (TRC)

    You can upload a file to your recordings list by following these steps:

    Navigate to History' in the top header and select 'Recordings'

    At the bottom of your recordings list you will see an 'Upload file button

    Click and drag your file into the box or hit the 'Upload' button

    Click 'Upload' to finish

    You can upload a file to one of your existing maps or a create new map from a file by following these steps:

    Navigate to Plan in the top header and select either 'Maps' or 'Create map'

    Select the map you wish to edit or create a new map

    Under Routes select Upload file

    Click and drag your file into the box or hit the 'Upload' button

    Click 'Upload' to save your route

    You can learn more about creating maps here

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  • One of the great benefits of AllTrails Pro is that you can download maps to your phone for offline use. This allows you to view detailed map information and navigate using your phone's built-in GPS while you're out on the trail - even when you don't have a data signal!

    Your downloaded maps are stored in and accessible through the AllTrails app under Plan >> Maps.

    Downloadcustom mapscreated via desktop or laptop computer:

    When exploring for trails, click on the trail card to open more details about the trail

    On the right hand side, click on 'Save map' and add a name to your saved map

    Maps that you've created and saved on a desktop or laptop computer will automatically sync and show in your 'Maps' in in the app. You must download a map to your phone to use it offline:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the tabs at the top of the screen

    Tap on the download arrow in the bottom right corner of the result card

    Pick the map layer(s) you want to download by tapping on the download arrow in the lower right-hand corner of each map layer (in line with download)

    When the circle turns GREEN, your map download for that specific layer has completed

    Downloadmapsvia Explore, Favorites, Lists, or Completed:

    Open the AllTrails app

    Navigate to your desired trail

    On the trail details screen, tap 'Download' (in-line with Directions, Share, and Record)

    Pick the map layer(s) you want to download by tapping on the download arrow in the lower right-hand corner of each map layer (in line with download)

    When the circle turns GREEN, your map download for that specific layer has completed

    Download yourrecordingsas a map:

    Open the AllTrails app

    Tap on 'History' on the bottom navigation bar

    Navigate to your desired recording

    Tap on 'View Full Map'

    Tap on 'Download Map Layers'

    Pick the map layer(s) you want to download by tapping on the download arrow in the lower right-hand corner of each map layer (in line with download)

    When the circle turns GREEN, your map download for that specific layer has completed

    Downloadcustom map areas:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the tabs at the top of the screen

    Tap the overflow menu in the upper right corner

    Select 'Create Custom Map'

    Pan & zoom the map to the desired map area and tap 'Save'

    Enter a name for your map and tap 'Save'

    Tap the 'Create Map' button at the bottom of the map

    Pick the map layer(s) you want to download by tapping on the download arrow in the lower right-hand corner of each map layer (in line with download)

    When the circle turns GREEN, your map download has completed

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  • Garmin Connect is available for AllTrails! If you use a Garmin device to record your route or keep track of your stats while you're out on the trail, you can now seamlessly import this data to your AllTrails account by following these steps:

    Via desktop or laptop computer:

    Log in to your AllTrails account on https://www.alltrails.com

    Hover over your name and in the drop-down select'Settings'

    Click on the 'Connect with Garmin' button

    Enter your Garmin credentials and authorize AllTrails

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap 'Settings'

    Tap on 'Garmin Connect'and then tap 'Connect'

    Enter your Garmin credentials and authorize AllTrails

    Syncing will be automatic once you've connected your AllTrails and Garmin accounts. The next time you track an activity using your Garmin device after connecting, the last 30 days of your Garmin activity history will automatically be imported into AllTrails.

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  • One of the great things about using searching for trails in the AllTrails app is that you can switch from list view to map view in order to see trail locations on a map.

    You can even click on a trail pin in Map View and it will display the trail route on the map.

    You can use Map View by following these steps:

    Via iPhone app:

    Open the AllTrails app

    Tap on Explore on the bottom navigation bar (the app will default to this screen upon launch)

    On the Explore screen tap the Map button in the upper right hand cornerOnce in Map View you can view trails by clicking on the individual trail pins

    Via Android app:

    Open the AllTrails app

    Tap on Explore on the bottom navigation bar (the app will default to this screen upon launch)

    At the bottom of the Explore screen you will see a floating icon with Map and Filters

    Select Map

    Once in Map View you can view trails by clicking on the individual trail pins

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  • If you are running low on storage on your phone and need to free up space, there are a couple of tricks you can try. You can remove some of your maps or all of your maps. As a general rule of thumb, the larger the saved map area, the more storage it will take up.

    You can free up storage in the AllTrails app by following these steps:

    Via iPhone app:

    Delete your saved maps one at a time

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the drop-down menu

    Find the map that you'd like to delete

    'Swipe left' on the map name

    Tap the red 'Delete' button

    Remove all of your downloaded maps at once

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Settings'

    Scroll to the bottom of the screen and select 'Downloaded Map Layers'

    Tap 'Remove All'

    Clear your cached data

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Settings'

    Scroll to the bottom of the screen and select 'Clear All Cached Data'

    Via Android app:

    Delete your saved maps one at a time

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the tabs at the top of the screen

    Find the map that you'd like to delete

    Tap and holdon the map name

    Tap the 'Delete' button (trash can icon) in the upper right corner

    Remove all of your downloaded maps at once

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Settings'

    Scroll to the bottom of the screen and select 'Downloaded Map Layers'

    Tap 'Remove All'

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  • You can delete a photo you have added by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    At the top right of the home page, hover over your name and in the drop-down select 'Photos'

    Find the photo you would like to delete and click on it to open up the photo viewer

    Click 'Remove Photo' in the bottom right corner of the photo

    Click 'OK' in the pop-up confirmation

    When you refresh the page, the photo will be removed

    Via iPhone and Android app:

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Photos'

    Tap on the photo you want to delete

    Tap on 'Edit photo' in the bottom right corner of the photo

    Tap 'Delete Photo'

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  • As a rule of thumb, tracking apps typically use 10-15% of your phone's battery per hour. There are a few things that you can do to help extend your phone's battery life while recording out on the trail:

    Turn down your screen's brightness - in addition to turning down your screen's brightness, try to minimize the number of times you look at the screen while recording.

    Lock your phone - If you don't need to view your recording screen try locking your phone while recordings.

    Close apps you aren't using - certain apps will continue to drain your phone's battery even when they are in the background.

    Turn on airplane mode - when your phone doesn't have service, it constantly searches to try to establish a connection which kills your battery. In most cases, the GPS capability is still enabled and recording will work just fine. However, some Motorola devices or iOS 8.3 and older disable the GPS in airplane mode so be sure and test this out beforehand.

    If you can't or don't want to use airplane mode, you can extend your battery by turning off your Wifi and/or bluetooth, push notifications, and email sync.

    Carry a portable charger - Having a portable charger on hand is the best way to ensure you won't run out of battery while out on the trail!

    Additionally, you can always check your battery levels by going to settings>battery and your phone will give you a breakdown of how much battery each app is consuming.

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  • When you use AllTrails to record your adventures, you'll have data automatically tied to your recording including total distance, total elevation gain, total moving time, and estimated calories burned.

    We also include your pace by default. Pace is the average of how long it takes you to go a given distance. If you have an average pace of 19:55, that means it took you on average 19 minutes and 55 seconds to travel one mile (or km, depending on your settings).

    You have the ability to toggle this setting to measure speed instead. Speed is how far you move in a given time. So if you see an average speed of 3.0 mph, that means that in a given hour you'll travel 3 miles.

    You can change your pace or speed settings by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over your name in the top-right corner and select 'Settings' from the drop-down

    Find the 'Recording Preference' section

    The default setting is Pace. If youd like to switch to Speed simply click the button next to it or vice versa.

    At the bottom of the page, click 'Save'

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Settings'

    Tap on 'Recording Preference'

    Select 'Pace' or 'Speed'

    View Article
  • AllTrails is driven by community generated content.Your Reputation Score helps members see who is the most active within the AllTrails community.

    Your Reputation Score goes up when you contribute content such as reviews, photos, and recordings.You can also increase your score by suggesting new trailsor editing existing trails. If your suggested edits get approved by our reviewers, you get even more points.

    The exact amount of points provided for each action is a trusted secret but what we can tell you is that different actions are weighted differently. Here is a quick summary on how your contributions help make the AllTrails community even better:

    Trails - adding new trails or editing trails to improve them helps other members discover new places

    Recordings - recording a trail or uploading a GPS file of a trail recording helps inspire other community members

    Photos - sharing photos helps everyone learn more about what they'll see on the trail

    Reviews - writing a review helps members learn more about a trail

    Facebook - linking your account with Facebook helps verify your identity

    You also can earn points by contributing to trails with little or no content. Find trails that need to be improved and get rewarded for being one of the first people to write a review, submit photos, or record it using the AllTrails app.

    We are continuously tweaking our Reputation Score algorithms to ensure that our community members are rewarded for providing relevant, helpful content. As of Sept. 2016 we've recalculated everyone's score using our new point system - the most important changes are listed below:

    Capped the maximum number of points that you can earn for each content submission category per trail

    Private photos and recordings will no longer count towards your Reputation Score

    Photos not tied to a trail or a recording will no longer count towards your score

    Reputation score is not a contest but it helps bring a sense of community. The more active you are with AllTrails, the more valuable your reputation score.

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  • When you record your activity out on the trail using the AllTrails app, our system automatically checks your recording against our database of 100,000+ hand-curated trail guides. When your recorded route overlaps with at least 75% of one of our trails, youll earn a purple Verified Completed badge for that trail. Sometimes your recording will overlap with more than one trail in our system, and in those instances youll earn multiple Verified Completed badges from one outing!If you want to follow along while recording to make sure you earn a badge for a specific trail, you can load that trail into Recorder (for example, by pressing the Record button on any trail page). Youll see a progress bar along the top of the map area, and as you record, the underlying trail and the progress bar will turn purple when your recording overlaps the trail. When you have verified 75% of the trail, youll get a notification that you earned the Verified Completed badge for that trail.Trails that have been added to your Completed List but not verified will have a green Completed badge. You can earn a Verified Completed badge by recording an activity using the AllTrails app or through a sync of your Garmin account on that trail. Files that are uploaded to alltrails.com will not qualify for a Verified Completed badge.

    Both Completed and Verified Completed badges can be found on any trail result-card in the Explore, Favorites, Lists, and Completed screens.

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  • If your Android device has a power saving mode or battery optimization mode enabled, AllTrails will not be able to record your hike with a high level of accuracy. You will need to disable the battery optimization setting before using recorder.

    You can disable battery optimization following these device specific steps:

    Google Pixel Devices:

    Go to 'Settings'

    Select 'Apps & notifications'

    Select 'Advanced'

    Select 'Special app access'

    Select 'Battery Optimization' >> 'All apps'

    Find AllTrails in the list and Select 'Dont optimize'

    Samsung Devices:

    Go to 'Apps'

    Select 'AllTrails'

    Select 'Battery'

    Select 'Optimize battery usage'

    Select 'All' from the drop down at the top

    Find AllTrails in the list and Select 'Dont optimize'

    Motorola Devices:

    From a Home screen, swipe up to access all apps

    Navigate to 'Settings' >> 'Security & Location' >> 'Location'

    Tap the 'Location' switch (located in the upper-right) to turn on or off (this feature must be turned on to adjust GPS services)

    If presented, review the 'Location Consent' disclaimer then tap 'Agree' to continue

    LG Devices

    Go to 'Settings'

    Go to 'Apps and notifications'

    Select 'Special Access'

    Select 'Power saving exclusions'

    Toggle on 'AllTrails'

    NOTE: These instructions may vary a little between different versions of phones and operating system versions.

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  • Lifeline is an AllTrails Pro feature that keeps your friends and loved ones informed while you are out on the trail. With Lifeline, you can select up to 5 safety contacts who will be able to track:

    Your planned start and finish time + date

    Your planned starting and ending location

    Your total tracked distance and elevation gain

    Your real-time location on a map plotted against your planned route

    You can quickly send pre-formatted status updates to your safety contacts with just a tap while you are out on the trail. Most importantly, if you are overdue for your scheduled finish time, Lifeline will automatically send an alert to your safety contacts along with your last known coordinates.

    Anyone with an email address or cell phone number can be a safety contact. Safety contacts do not need to download the AllTrails app or have an AllTrails account to view your real-time location.

    How does Lifeline work

    Follow these steps to use Lifeline as an AllTrails Pro user:

    Open the AllTrails app

    Tap on 'Record' on the bottom navigation bar

    On the Record screen, tap the 'Lifeline' icon on the bottom right of your screen

    Toggle the bar to turn-on 'Lifeline'

    Load a trail map, select your activity and set your planned start and finish time and date

    Add safety contacts by manually entering them in or choosing to 'Add from Contacts' (this will prompt a request for AllTrails to access your contacts)

    Craft your welcome message to your contacts and tap 'Send' in the top right corner when you're finished

    Begin your recording by tapping the red 'Record' button of the screen

    When you are within reach of cell signal, your safety contacts will receive a text message and/or email with a unique URL. They can use this link to view your status and real-time location via their web browser. They will also receive any notifications or updates that you send via Lifeline while you are out on the trail.

    Once you clear or save your recording, your safety contacts will be messaged and will no longer be able to see your real-time location. Location tracking only works whenyou'veturned on Lifeline and are actively recording using the AllTrails app.

    Lifeline FAQs

    Does Lifeline require a data connection to set up?

    You'll need a data signal when setting up your Lifeline to send out your activity details and unique tracking URL to your safety contacts. You will also need a data signal to edit an active Lifeline.Messages sent when out of data signal will be queued up to send when you return to signal.

    What happens when I don't have a data connection while out on the trail?

    Real-time tracking is dependent on a data connection. If you encounter limited GPS or data connectivity while out on the trail, your safety contacts will see delayed tracking information until you are back in range of a signal. AllTrails does not guarantee coordinate accuracy.

    Who can see my location with Lifeline?

    Anyone with your unique tracking URL can see your real-time location tracking (data signal permitting) but only while you are actively recording with the AllTrails app, with Lifeline turned on, and within cell signal. As soon as you clear or save your recording, real-time location tracking will stop.

    Why do I have to load a map into Recorder to use Lifeline?

    Lifeline is built to keep your friends and family informed, and in the event that your adventure takes you to a place where there isn't a data signal (and thereby no real-time location tracking), the pre-loaded map allows your safety contacts to know your planned start/end location as well as the route you are intending to follow. If something happens to you while you are out on the trail, your safety contacts will be notified if you don't check in by your planned end time. They can pass this vital information to the local authorities to use in any sort of search and rescue process.

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  • Overlays provide a wealth of additional information to help you plan your next adventure.

    Overlays can be found by tapping on the 'Overlays'button in the lower right corner of any map view screen.

    There are four map overlays that are available to all members:

    Photos-Displays geotagged photos across the trail map so you can view the trail.

    Waypoints-Displays geotagged waypoints across the trail map so you can find landmarks, attractions, junctions, trailheads, etc.

    Nearby Trails-Drops map pins for nearby trailheads so you can see other trails in the area as well as other access points.

    US Contours-Adds contour lines and slope angle shading to any map layer.

    There are six additional real-time overlays that areexclusivetoPromembers:

    Heatmap-Visualizes all the user recordings tied to any trail. Easily find the most popular routes or less-traveled paths that other community members have taken.

    Fire History-Displays recent fire activity, including year and incident name. Color coded by recency with red indicating the most recent and yellow being the oldest.

    Weather-Displays real-time satellite and radar weather data over any map layer.

    Air Quality-Displays a real-time air quality index over any map layer. Color coded with green indicating the cleanest air and red indicating the most polluted.

    Pollen-Displays a daily forecast of pollen levels over any map layer in the U.S. and Europe.The overlay is color coded with green indicating the lowest concentration of pollen and red indicating the highest concentration. Great for people with seasonal allergies!

    Light Pollution- Displays a color coded overlay ofexcessive nighttimeartificiallight sources worldwide over any map layer. Areas displayed in red show the most light polluted areas while green shows the least polluted. This layer give you insight into whether or not youll be able to see stars at night!

    View Article
  • AllTrails is excited to announce that we have a new feature available to Pro members! Off-route notifications keep you on track while you're recording so you'll never miss a turn out on the trail.

    To use off-route notifications you must either load a custom map or load a downloaded map into the recorder or you can also press record from any trail details screen. This will load your route into the recorder so you can follow along the trail using the built in GPS on your phone. While you record you will see your progress along the trail.

    If you accidentally wander off trail, after 50m AllTrails will send you a notification that you have gone off-route. If your phone is locked, it will show up as a notification on your locked screen. If your phone is open on the recording screen you will see the modal on that screen. If you are an Apple watch user and your phone locked or put away, you will get the notification on your watch

    You can initiate the off-route notifications feature by loading a map into recorder:

    Via Maps:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps'

    Select a map from the list

    Tap the overflow menu (three dots) in the upper right corner and select 'Load into Recorder'

    The trail map will load in the Record view, along with your current location

    Record your activity by tapping the red 'Record' button

    Via trail details page:

    Open the AllTrails app

    While in range of a data signal, navigate to the trail details screen of your desired trail

    On the trail details screen, tap 'Record' (in-line with Directions, Share, and Download)

    The trail map will load in the Record view, along with your current location

    Record your activity by tapping the red 'Record' button

    If you have gone off-route and want to continue off-route, click the message on the recording screen to disable additional messages from being sent. If you are an Apple watch user, you can also click the message on the watch. If you go back on the trail and get off-route again, messages will start back up. You can also remove your loaded map by following these steps:

    Click on 'load map' on the recording screen

    Click the line with the green check mark and the check mark will be removed

    Hit 'save' in the upper right corner

    View Article
  • We're excited to announce that AllTrails has acquired GPSies. This opportunity makes our trail information available to an ever wider audience and benefits everyone looking for new places to explore. Together we are excited to expand our global reach and we hope you are too.

    We realize you may have some questions about your GPSies account before coming on board. Please review this FAQ and if you have additional questions you can always email [email protected].

    Can I still access GPSies and all of my account information?

    Yes! You can still use GPSies.com and access your GPSies account information by logging in here. The GPSies Android and iOS apps will also continue to be available for the time being.

    How do I import my data to AllTrails?

    We've made it so that if you choose to, all of your GPSies account information can be seamlessly ported over to AllTrails.

    If you do not yet have an AllTrails account simply log in to AllTrails using the email address and the password you use for your GPSies account. This will create a new account on AllTrails and automatically populate it with your GPSies account information.

    If youdon'tremember your GPSies password, you can use the AllTrails 'Forgot Password' link here: https://www.alltrails.com/users/password/new

    If you have both a GPSies account and an AllTrails account with the SAME email address, log out of the AllTrails app or AllTrails website and log back in using your same email address and your AllTrails password. If youdon'tremember your AllTrails password, you can use the AllTrails 'Forgot Password' link above.

    If you have both a GPSies account and an AllTrails account with DIFFERENT email addresses, we can easily merge the two accounts. First you must log out of your existing AllTrails account in the AllTrails app or AllTrails website and log back in to AllTrails with your GPSies account information to activate that account. Then email [email protected] and let us know that you would like your accounts merged and which email address you would like to retain for login.

    When you log in to AllTrails it will kick off the import, however the import process can take some time depending on the amount of content you have in your GPSies account. If you still do not see your content after 24 hours please reach out to [email protected].

    Please note: If you have an existing AllTrails account and are logged in with that account on the website or in the iOS or Android apps, please log out and log in again to start the import of you GPSies data.

    By logging into your AllTrails account you are accepting our Terms of Service and Privacy Policy.

    What data will be imported into AllTrails and how do I see it?

    The first time you log in to AllTrails, the following GPSies account information will automatically be imported into your AllTrails account:

    Your user account informationincluding your name, email address, and location settings.

    Your GPSies My Trackswill go directly into your AllTrails 'Recordings' under History>>Recordings or in your AllTrails 'Maps' under Plan>>Maps. Any tracks created on the GPSies website or those that do not have time data associated with them can be found under your AllTrails 'Maps'. All other tracks can be found under your AllTrails 'Recordings.' All photos associated with these tracks will be imported accordingly.

    Your GPSies 'My Tracks' that have time data will be imported as public AllTrails recordings unless you have marked your tracks as private on your GPSies account. If they were set to private they will also be private on AllTrails and will only be visible to you. You can always change these recordings to be public if you would like to share them with other AllTrails users, and your friends or family.

    If you wish to make your recordings private, you can do so by following these the steps here.

    You can access your recordings by following the steps here.

    How do I set my profile to private?

    By default your profile will be public and visible to the AllTrails community. You can change your profile to be private by following the steps in this article.

    What if I do not want to import my content?

    If you would like to delete your GPSies account and all of your associated data please email us at [email protected].

    How do I download my tracks on AllTrails?

    As an AllTrails user you can download a route from a trail page, as well as files for your Recordings and Maps, and other user's Recordings and Maps. You can learn more about exporting files from AllTrails here.

    Why do my tracks have different activities on AllTrails?

    AllTrails only allows for one activity type per track. Not all of our activities are the exact same as GPSies. We have mapped the activities from GPSies to the activities available on AllTrails for each track that was imported as an AllTrails 'Recording'. You can see the mapping of activity types below:

    GPSies Activity

    AllTrails Activity

    trekking

    hiking

    walking

    walking

    speedhiking

    hiking

    sightseeing

    walking

    geocaching

    hiking

    trail running

    trail running

    jogging

    trail running

    racing bike

    road biking

    handcycle

    road biking

    biking

    bike touring

    mountainbiking

    mountain biking

    nordic skiing

    cross country skiing

    randonnee skiing

    cross country skiing

    alpine skiing

    skiing

    snowshoe

    snowshoeing

    riding

    horseback riding

    pack-animal hiking

    horseback riding

    canoeing

    paddle sports

    climbing

    rock climbing

    motorbiking

    off road driving

    car

    scenic driving

    enduro/quad

    scenic driving

    roadster

    scenic driving

    motorhome

    scenic driving

    View Article
  • Registered users on AllTrails.com can download files of their own recordings and maps, and are now also able to download files from any trail page, or other member's recordings or maps.

    The following file formats are supported for download:

    BDD (Bait dropping)

    CompeGPS Track

    CSV

    Falk IBEX Tour

    Fugal

    Garmin Course CRS

    Garmin Course TCX

    Garmin FIT (ANT+)

    Garmin Logbook

    GeoJSON Track

    GeoRSS Track

    Google Earth KML

    Google Earth KMZ

    Google Earth Timeline

    Google Earth Tour

    GPX Route

    GPX Track

    JSON Track

    KOMPASS

    Magellan Track

    MagicMaps IKT

    MS Excel

    Navigon Freshroute

    Navigon RTE 5.x

    Navigon RTE 6.x

    o-synce Track

    OVL (ASCII)

    OziExplorer

    PathAway

    PCX5 Track

    qpeGPS Track

    SQL Inserts Track

    TomTom ITN

    From one of your recordings:

    Log in to your account via desktop or laptop computer

    In the top bar, hover over 'History'and select 'Recordings'

    Click on the recording you wish to download

    On the recording page click the 'Download File' button

    From one of your maps:

    Log in to your account via desktop or laptop computer

    In the top bar, hover over 'Plan'and select'Maps'

    Click on the map you wish to download

    On the map page click the 'Download File' button

    From a trail page:

    Log in to your account via desktop or laptop computer

    Open the trail page of which you'd like to download

    Hover over 'More'and click on 'Download Route'

    From another member's recording:

    Log in to your account via desktop or laptop computer

    Navigate to another user's member profile by hoveringover your name and in the drop-down, select 'Members'

    Type in the name of the member you wish to search for

    On their profile page, select 'Recordings'

    Click on the recording you wish to download

    On the recording page click the 'Download File' button

    Or

    Open the trail page of which you'd like to download

    Scroll down to find 'Recordings' on the left side bar

    Click on the recording you would like to download

    On the recording page, click the 'Download file' button

    From another member's map:

    Log in to your account via desktop or laptop computer

    Navigate to another user's member profile by hoveringover your name and in the drop-down, select 'Members'

    Type in the name of the member you wish to search for

    On their profile page, select 'Maps'

    Click on the map you wish to download

    On the map page click the 'Download file' button

    View Article
  • This section is still a work in progress. We hope to have it up and running soon!

    View Article
  • Our community of outdoor enthusiasts each have slightly different needs in a map. We have tried to meet these needs by offering a choice of map layers across our website and apps.In both using these maps ourselves and in hearing feedback from our members, we realized that while each has its strengths, no one map option was ideally suited for the outdoors. We saw the need to create an ideal trail map for the digital age through our AllTrails map layer.

    One of our main tasks was to determine what kinds of information should be included on the map, at what zoom levels these details should appear, and what are the best data sources. The map data itself came from combining a number of trusted sources including OpenStreepMap, USGS, Mapbox, and our own data. The starting point in the visual design was the classic USGS-style topographic map. From there, we wanted to make sure trails were given particular prominence, and to include mileage labels on each trail segment as are often seen on paper trail guide maps. We also wanted to show boundaries for parks and wilderness areas as well as useful points of interest.

    LEGEND:

    Trails on the 'AllTrails' map layer are represented as black single dashed lines

    Blue dashed lines mean that bikes are permitted for trails

    Red squares represent trail intersection markers with the trail distance shown for each major segment

    The new icons below represent the location of points-of-interest that might be useful while out on the trail

    NOTE: Points-of-interest icons are not interactive.

    Attraction

    Lodging

    Beach

    Monument

    Bus stop

    Mountain

    Camp site

    Museum

    Dam

    Park

    Dog park

    Parking

    Drinking water

    Picnic site

    Ferry

    Playground

    Fire Station

    Police

    Fuel

    Rail station

    Garden

    Ranger station

    Grocery

    Restroom

    Harbor

    RV camping

    Historic site

    Shelter

    Horseback riding

    Theater

    Hospital

    Veterinary

    Hunting stand

    Water fountain

    Information

    Waterfall

    Landmark

    Wetland

    Lighthouse

    Wheelchair

    View Article
  • AllTrails Prois the powerful, affordable way to get even more out of your AllTrails account and hit the trail with confidence.

    Here is an overview of the features that a Pro membership can unlock:

    Explore new trails with confidence

    Download maps to your phone and see your exact GPS location on a fully detailed trail map, even when youre offline. Make sure youre on track by following along the trail.

    Never miss a turn with off-route notifications

    Load a map or trail route into recorder andhit the trail knowing that if you wander off route, well get you back on track.

    Use Lifeline to stay connected to your loved ones

    Designed for all outdoor enthusiasts, Lifeline is a real-time tracker that helps you share trip details like planned start/finish time and a map of your planned route. Send status updates to your designated safety contacts with a tap. Most importantly, if you're overdue for your planned finish time, Lifeline will automatically send an alert to your safety contacts along with your last knownlocation.

    Stay current with real-time map overlays

    Know what to expect before you hit the trail. Pro users get access to real-time overlays including air quality, satellite weather, pollen, light pollution, fire history, and user heatmaps.

    Print maps before you hit the trail

    Always have a backup without thumbing through guide books. Print your own custom maps, choose your scale, orientation, gridlines, paper size, and even your map layer.

    Cut out distractions and say goodbye to ads

    Focus on finding the perfect trail not theadvertisement. Go Pro and experience AllTrails ad-free. Its that simple.

    A subscription that gives back

    As a proud member of 1% for the Planet, we give 1% of our annual sales to nonprofit organizations focusing on protecting the wild places we cherish and creating positive change for a healthier planet.

    View Article
  • As part of our Lifeline feature, we allow you to import contacts from your phone to store as safety contacts. We only import the specific contacts that you select and only with your explicit, direct consent.

    If you choose not to import contacts from your phone, we do not access your contacts at any other time.

    View Article
  • Lists are a great way to stay organized on trails you've done and trails you plan to do! All lists will automatically sync between your devices as long as you are logged in using the same user account.

    You can find your 'Favorites' list, custom lists and 'Completed' list by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    To view your 'Favorites' list

    Hover over 'Plan' in the top header

    Click on 'Favorites'

    To viewyour customlists

    Hover over 'Plan' in the top header

    Click on 'Lists'to manage your custom lists

    To view your 'Completed' list

    Hover over 'History' in the top header

    Click on 'Completed'

    Via iPhone or Android app:

    Open the AllTrails app

    To view your 'Favorites' list

    Tap on 'Plan' on the bottom navigation bar

    Select 'Favorites' from the tabs at the top of the screen

    To view your custom lists

    Tap on 'Plan' on the bottom navigation bar

    Select 'Lists' from the tabs at the top of the screen

    To view your 'Completed' list

    Tap on 'History' on the bottom navigation bar

    Select 'Completed'from the tabs at the top of the screen

    View Article
  • Real-time 'trail conditions' are tags you can add to a review that are then displayed in your review on the trail page. These tags provide information regarding current conditions on of trail and include the following:

    Blowdown

    Bridge out

    Bugs

    Closed

    Muddy

    No shade

    Off-trail

    Overgrown

    Private property

    Rocky

    Scramble

    Snow

    Washed out

    Adding trail conditions to your review provides valuable insight for other members of the AllTrails community as they are planning their next outdoor adventure and exploring trails.

    You can add trail conditions to a review after saving a recording by following these steps:

    Via iPhone or Android app:

    Open the AllTrails app

    Navigate to the trail details page you are interested in

    Tap on the 'record' button (in line with 'Directions', 'Share', and 'Download')

    Tap on the red record button to start your recording

    Tap the red button again to pause when you are finished recording and click 'save'

    Under the recording save screen you will then have an option to add real-time trail conditions by clicking on the tags that apply

    Additionally, if you have already saved a review and wish to add trail conditions after the fact you can do so by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over your name and in the drop-down select 'Reviews'

    Find the review that you want to edit and click on the pencil icon

    Add real-time trail conditions tags

    When you are finished, click 'Update Review'

    Via iPhone or Android app:

    Open the AllTrails app

    Tap on 'Profile' on the bottom navigation bar

    Tap on 'Reviews'

    Find the review that you want to edit and click on the pencil icon

    Add real-time trail conditions tags

    When you are finished, tap 'Save'

    View Article
  • Once you have downloaded a file via desktop or laptop computer by following the steps here, use the software provided by your GPS device maker orExpert GPSto load it onto your device.

    Garmin Basecamp

    Magellan Communicator

    Expert GPS - compatible with most GPS devices

    Below is some additional information for importing files into Garmin Basecamp.

    You can import a supported file into Garmin Basecamp via desktop or laptop computer by following these steps:

    Open the Garmin Basecamp application

    On the right hand column, click on the folder you would like to import the file into

    Click 'File' then select 'Import Into' "Folder Name"and select the file you'd like to import

    To view the route on the map, right click on the newly uploaded file within Basecamp then select 'Show Contents on Map'

    here

    Garmin Basecamp often marks all data points with a waypoint flag, making it hard to view the trail. To prevent this, we recommend changing the file from a route to a track by following these steps within Garmin Basecamp:

    Open the Garmin Basecamp application

    Click on the file that you would like to update

    On the lower portion of the left column, the title will appear in the white bar with a settings wheel next to it

    Below the bar, right click on the arrow (which will have a number next to it) and select 'Create Track from Route'. A new layer will be created marked with footprints, rather than an arrow.

    Right click on the arrow again and select 'Delete' to remove the layer from your view

    For information on how to download files from AllTrails, click .

    View Article
  • We're excited to expand the AllTrails platform worldwide so that many can enjoy trails within their own backyard or on their next adventure. We're doing our best to support many different countries, languages, and devices - we appreciate your patience!

    Supported Mobile Devices

    As our product develops, we may not be able to support older mobile devices with outdated software. You may experience odd bugs or nuances if that is the case. At this time, for mobile devices we support the following:

    iOS 10.0 and newer*

    Android 6.0 and newer

    *NOTE: For users with an iPhone 6, you will be able to fully use the app when you have a mobile data or WiFi connection, however, when offline you will not be able to search for new trails in Explore. You will still be able to access your AllTrails data such as maps, recordings, favorited trails, completed trails, etc. You will also be able to access recorder and previously downloaded map layers (Pro Feature) for navigation.

    Supported Languages

    We are working on expanding our support languages. At the moment, we support the following languages on our website and app:

    English (US)

    Deutsch (DE)

    French (FR)

    Spanish (ES)

    Supported Countries

    We are working on expanding our supported countries list. Please contact [email protected] if you are not able to download the AllTrails app in your country. Here is the list of support countries at this time:

    Argentina

    Denmark

    Italy

    Panama

    Trinidad and Tobago

    Aruba

    Dominican Republic

    Jamaica

    Paraguay

    Tunisia

    Australia

    Ecuador

    Japan

    Peru

    Turkey

    Austria

    Egypt

    Jordan

    Philippines

    Ukraine

    Bahamas

    El Salvador

    Kenya

    Poland

    United Arab Emirates

    Belgium

    Estonia

    Latvia

    Portugal

    United Kingdom

    Belize

    Fiji

    Liechtenstein

    Romania

    Uruguay

    Bolivia

    Finland

    Lithuania

    Russia

    Venezuela

    Bosnia

    France

    Luxembourg

    Saudi Arabia

    Brazil

    Germany

    Macedonia

    Serbia

    British Virgin Islands

    Ghana

    Malaysia

    Singapore

    Bulgaria

    Greece

    Malta

    Slovakia

    Cambodia

    Guatemala

    Mexico

    Slovenia

    Canada

    Honduras

    Moldova

    SouthAfrica

    Chile

    Hong Kong SAR China

    Morocco

    South Korea

    Colombia

    Hungary

    Nepal

    Spain

    Costa Rica

    Iceland

    Netherlands

    Sweden

    Croatia

    Indonesia

    New Zealand

    Switzerland

    Cyprus

    Ireland

    Nicaragua

    Taiwan

    Czech Republic

    Israel

    Norway

    Thailand

    View Article
  • AllTrails is your guide to the outdoors! Whether you are using alltrails.com or the AllTrails app, you can easily find trails near you. With over 75,000+ hand curated trail maps, along with trail reviews and photos crowdsourced from a community of outdoor enthusiasts just like you, AllTrails makes exploring the outdoors a breeze.

    As an AllTrails member you can:

    Browse 100,000+ trails with hand-curated trail maps

    Access 8 different map layers

    Export files from trails, recordings, and maps on AllTrails.com

    Import files to your AllTrails recordings and maps lists

    Read and leave reviews

    Create custom lists and favorites lists of trails

    Create custom maps on AllTrails.com

    Record your adventures and get credit for your activity

    Use overlays to get more information on trails

    Be an active member in the AllTrails community

    Below is a brief overview of the functionality available to free members:

    Explore

    The Explore tab is where you can search for your next outdoor adventure. Search for nearby trails or explore trails in areas you wish to visit. Search by a trail name, park, or city, or switch to map view to see all trailheads in a specific area. Whether you are looking for a mountain bike ride, a trail run, or a hike, you can search for trails based on your desired activity.You can also filter trails by what you want to see on the trail (for example if you love waterfalls), difficulty rating, length, and route type. Want to know if you can bring your dog, kid, or wheelchair?You can narrow your search by suitability with categories like dog-friendly, kid-friendly, or ADA compliant.

    Plan

    Take the hassle out of planning your next outdoor adventure by creating lists. You can add trails to yourfavoriteslist as well as custom lists with just a few taps or clicks.You can create Lists for different purposes, whether you want save some local trails, are going on a trip, or have some dream destinations you want to save for later. You can name your Lists whatever you'd like and plan accordingly.

    Create custom maps to personalize your trip. All AllTrails members also have the ability to create custom maps using a desktop/laptop computer on AllTrails.com. These maps are accessible in the AllTrails app.

    Record (AllTrails app only)

    This is where you can record your activities.Once you have found your trail, use the recorder in the AllTrails app to track your route alongthe trail and get credit for your activity.Tap the record button to bring up the recording screen. Tap the recorder again to start recording.Save your recording and add valuable information such as real-time trail conditions (was the trail muddy, overgrown?) as well as a review and photos for the rest of the AllTrails community to enjoy.

    History

    This is where you'll find Recordings, Completed trails, and your stats. History is an all-encompassing place to manage your previous activities. You can also view whether your completed trails have received a verified completed badge.

    Profile

    Access everything related to your AllTrails profile. As an AllTrails member you have access to your stats, trail reviews, photos, and settings. You can also change your profile settings.

    Community

    Get social with AllTrails and share trails, lists, and your recordings with family and friends. Follow other members for inspiration. Contribute new content to our database or suggest edits to existing trail data.

    View Article
  • As an AllTrails member, you can create your own custom maps using either a desktop or laptop computer with our free map creation tool.

    We completely rebuilt the routing engine that powers this tool to make it easier than ever to choose the right path based on your activity, helping you spend less time planning and more time out on the trail.

    To create a new map:

    Go to https://www.alltrails.com/explore/map/new or hover over 'Plan' in the top header and click on 'Create Map'

    Pan and zoom to the specific map area you want or use the Find location button to search for a city, park, or lat/long in decimal degrees format (ex: 12.345, -123.456).

    To give your map a name, click on the 'edit' button next to "New Map"

    You can create a route by clicking 'draw route' or selecting 'upload gpx'

    Routing vs. drawing mode:

    Our new and improved map creation tool includes two options that you will see in the upper right corner of the screen: routing and drawing.

    Routingmodeis the simplest way to create a route from Point A to Point B. Select your activity in the drop-down in the upper right corner of the screen, click on a starting point, click on where you want to go, and we willintelligently and automatically route you on the best path for your activity.

    The following activities are available for routing:

    Hiking - when this is selected, the routing preference will be hiking trails and walking paths that support pedestrian access; you should not be routed anywhere where pedestrians are not allowed

    Mountain biking - when this is selected, the routing preference will be multi-surface trails that support bicycle access; you should not be routed on any trails, walking paths, or roads where bikes are not allowed

    Bike touring - when this is selected, the routing preference will be on trails, roads, and paths that support bicycle access with a preference for good surfaces and less hilly routes;you should not be routed on any trails, walking paths, or roads where bikes are not allowed

    Road biking - when this is selected, the routing preference will be on paved roads and paths that support bicycle access;you should not be routed on any trails, walking paths, or roads where bikes are not allowed

    Off-road driving - when this is selected, the routing preference will be on multi-surface roads and trails that support motorized "adventure" riding; you should not be routed on any trails or walking paths where motorized vehicles are not allowed

    Scenic driving - when this is selected, the routing preference will be on paved roads

    Note:When routing for mountain biking, bike touring, road biking, off-road driving, or scenic driving, if there is a one-way street, trail, or path, routing will always follow the direction of the pathway.

    If you're trying to route on a specific segment and you're being re-rerouted, you can always enter 'Drawing Mode' to manually draw along that segment. The segment or road may not be recognized by the underlying OSM data that powers the routing engine, but you can always draw along the segment manually and then return to Routing Mode to finish the route.

    Drawing Mode allows you to freely draw your route. Segments and roads will not automatically be selected or snapped-to when in this mode.Use your mouse cursor and left-click to draw the trail route.

    Tip: When in 'drawing' mode, you can hold 'Shift' on your keyboard to enable free-draw. In this state the trail line will be drawn wherever you move your curser. To undo free-draw, let go of the 'Shift' key and left-click on your mouse to create a straight line to the next point.

    Additional tips for routing and drawing:

    To create an out-and-back trail click on the blue 'Out & Back'button beneath the color options to create a route that returns the way you came

    To return to the start of the trail using Routing Mode or Drawing Mode, click 'Return'

    To reverse the locations of the green start and black end markers, click 'Reverse'

    To change the color of a route, select a color from the color block options

    To switch between routing and drawing modes, you can use the control key on your keyboard

    If you make a mistake simply click the Undo button in the lower left corner of the screen

    You can click the Redo button to reapply your last action if you change your mind

    Please note that you can only select one activity at a time for routing. You can switch your activity (for instance from mountain biking to hiking) but it will not update or re-route the existing drawn route. In order to start routing in your new activity you will need to click directly on the map after you've updated your activity.

    Keyboard shortcuts

    When Tapped:

    cmd-z / ctrl-z = undo

    cmd-y / ctrl-y / cmd-shift-z / ctrl-shift-z = redo

    ctrl = toggles between routing and drawing modes

    delete / backspace = deletes a selected route node

    While Held:

    shift = "free-draws" when clicking and dragging mouse in drawing mode, allows you to draw on top of lines and also allows you to draw on top of markers (without dragging them)

    option = keeps start/end marker separated, and also when dragging a start/end marker drags along the connecting line segment

    Edit and save:

    When finished, click 'Save.'You can create multiple routes on the same map using the various color options. Just save your first route and then click 'Draw Route'again to add another.

    To edit a saved route, click the pencil icon to the right of the route color. To delete a route, click on the X.

    To edit points in your route you can simply drag them to another area or hit the 'delete' button to remove a point.

    Waypoints

    Create a title and description for your waypoints in the edit column. Position your waypoint along the route by clicking on the waypoint and dragging its corresponding purple dot to the new desired location. To always show the title of the waypoint on the map view, click the 'Show Title'box in the edit column.You can find additional information on adding waypoints here.

    Description

    You have the option to provide a brief description of your map to easily remember what the route covers and why you created it. This may be useful to people who you share the map with.

    Photos

    Once you have saved a route, upload photos directly from your computer by hitting 'Upload Photos' or drag photos into the box provided.

    Elevation Profile

    Drag your mouse along the elevation profile graph at the bottom of the map screen for each of your routes to see the corresponding point on the map.

    Once saved, your custom maps will be listed under 'Plan' >> 'Maps' in the AllTrails header. These maps automatically sync with your AllTrails iPhone or Android app, and you can access your maps in the app under 'Plan' >> 'Maps'.

    Sharing

    You can share your custom map via the AllTrails iPhone and Android apps or simply by copying the URL of the map at the top of your browser and pasting it wherever youd like to share it. For more information on sharing maps, click here.

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  • Lists allow you to keep track of trails you might want to explore, that you've completed, or that you simply find fun, beautiful, or inspiring.

    You can add trails to your 'Favorites' list, custom lists, or your 'Completed' list by following these steps:

    Via desktop or laptop computer:

    Log into your account on https://www.alltrails.com

    To add trails to your 'Favorites' list

    Click any heart icon on a trail card you want to favorite

    You can also click on a trail card and once on the trail details page you can save a trail by clicking the heart icon towards the top-left side. In both cases, the heart will become opaque when the trail has been saved.

    To add trails to a custom list

    Create your custom list (if you havent already) by following these steps

    Click on the trail card for the trail you want to add

    On the trail details page, hover the cursor over the 'More' icon on the left-hand side

    Click on 'Add to List' and select each list you want to save the trail to

    To add trails to your 'Completed' list

    Click on the trail card for the trail you want to add

    On the trail details screen, hover overthe 'More' icon on the left-hand side

    Click 'Add to Completed' to add the trail to your 'Completed' list

    Via iPhone or Android app:

    Open the AllTrails app and tap on 'Explore' on the bottom navigation bar

    To add trails to your 'Favorites' list

    Tap any heart icon on a trail card you want to favorite

    You can also tap on a trail card and once on the trail details screen, save a trail by tapping the heart at the top-right of the screen. In both cases, the heart will turn opaque when the trail has been saved.

    To add trails to your custom lists or your 'Completed' list

    Tap on the trail card for the trail you want to add

    On the trail details screen, tap on the overflow menu (three dots) in the upper right corner

    Tap 'Add to List' and select each list you wish to save the trail to.A check mark will appear to selected lists.

    Tap 'Save'

    If you have not yet created a custom list, tap the 'Add New List' button at the bottom of the screen and follow the steps

    For more information on accessing lists, click here.For more information on deleting trails from lists, click here.

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  • AllTrails uses following vs. friending so anyone can follow anyone else. The main reason someone you don't know personally might choose to follow you is because they see you've done a lot of similar activities or hikes they're interested in doing too. We currently don't provide a way to block another user, however if someone has been harassing you in any way, pleasecontact us at [email protected] immediately.

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  • If you're an AllTrails Pro member, you have the ability to save maps to your phone for offline use.

    You can access your downloaded maps by following these steps:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the tabs at the top of the screen

    We strongly recommend checking your maps while you have a data connection to confirm that your files will be available offline. Maps that don't have a GREEN circle in the lower right corner are not saved locally on your phone. They must be downloaded in order to access them offline.

    NOTE: Apple's operating system will intermittently and randomly delete cached data from any app on your phone in order to free up space.We unfortunately don't have any control over this, so we strongly recommend checking your maps while you have a data connection to confirm that your files will be available. Maps that don't have a green circle in the lower right corner of their trail card on the Maps screen are not saved locally on your phone. They must be re-downloaded in order to access them offline, which you can do by tapping on the round circle icon.

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  • You can access your downloaded maps by following these instructions:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the tabs at the top of the screen

    Maps with a filled-in GREEN circle are saved locally on your phone. Those that do not have a green circlemust be downloaded in order to access them offline.

    For information on how to download your maps for offline use, click here.

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  • In the iPhone or Android app, when viewing a map for a trail, a recording, or when you are using recorder, you may notice the green arrow icon in the lower left hand side of the screen for iPhone or the location button found by tapping the + button in the right hand corner of the screen for Android (the location button is above overlays). These icons adjust the settings for tracking your location.

    Tapping the arrow will change your location tracking mode. There are four separate settings in both the iPhone and Android apps:

    This solid green arrow is called 'follow' mode and displays north as 'up', and your blue GPSdot stays in the center of the screen as you move.

    The solid green arrow pointing upis called 'follow with heading' mode. The blue GPS dot still stays in the center, but the direction you are facing is 'up', so as you turn the map turns.

    The hollow green arrow is called 'none' mode. You can think of this as custom location tracking. You set the map where you want it and at the exact zoom level you want. The blue GPS dot may or may not be on the screen, and if it is on the screen, it doesn't automatically re-center. You could easily "walk off" the map.

    The arrow with a box around it is called 'map bounds' mode, which causes the map to zoom out to show all of the content of the current map. If you loaded in a trail map and zoomed in to look at a certain feature, going into this mode will cause the map too zoom back out to display the entire route and all of its features (waypoints, photos, etc).

    NOTE: For both 'follow' mode and 'follow with heading' mode, if you zoom in on the map, the app will naturally zoom you back out as it moves the map around to keep you in the center. If you want to retain your zoom level we suggest using 'none' mode. Additionally, if you are in 'follow' or 'follow with heading' mode and you pan the map (as opposed to zooming), the map will automatically switch into 'none' mode.

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  • Our trail database of 100,000+ trails is member driven so if you know of a trail that should be on AllTrails, please take a minute to add it. The AllTrails community will thank you!

    When adding new trails, we are specifically looking for trails thatstart and end at a parking area, are on public property, and contain a drawn route. Our strong preference is for out-and-back or loop trails that begin and end in the same location, but of course some trails are through trails and they are welcome too. Please note that any suggested trail additions must first be evaluated by our moderators. This process may take a while depending on our ability to verify the information.

    To draw a new trail via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    At the top right of any page, click on your name

    Under the 'Contribute' section in the sidebar, click on'Add new trail'(or click here )

    Find your desired starting location by doing one of the following:

    Pan and zoom the map to your desired location

    Enter the city or park name in the search box

    Enter the latitude and longitude in decimal degree format (eg 73.501 -117.506)

    Create your route (for help on how to create a route click here )

    Determine the type of route (out and back, loop, or point-to-point)

    Add in as much additional information that you can including difficulty level, season start/end, activities, features, etc.

    To verify the route and direction of your new trail, scroll down to the bottom of the page to the gray Elevation Graph and move your cursor over the bar (left to right)

    When you are finished, scroll down to the bottom of the page and click the blue Save button

    You will be taken to the pending trail page where you can add a description, tips, or directions

    To submit one of your recordings as a trail via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com/

    Hover over 'History' in the header and then select 'Recordings' from the drop-down menu

    Select the Recording that you would like to suggest and click to open it

    Click the blue 'Suggest as New Trail' button on the bottom left side of the screen (under photos)

    Determine the type of route (out and back, loop, point-to-point)

    Add in as much additional information that you can including difficulty level, season start/end, activities, features, etc.

    When you are finished, scroll down to the bottom of the page and click the blue 'Save' button

    You will be taken to the pending trail page where you can add a description, tips, or directions

    To submit a recording as a trail via iPhone or Android app:

    Open the AllTrails app

    Tap on 'History' on the bottom navigation bar

    Select 'Recordings' from the top of the screen

    Find the specific recording that you'd like added

    On the recording details screen tap on the overflow menu (three dots) in the upper right corner and tap 'Edit'

    Tap the 'Edit' button in the upper right corner

    Tap the 'Suggest as new trail' button at the bottom

    Update the Recording Name, Activity, Trail Conditions, and Description (optional)

    Tap 'Save'

    You can also submit a recording as a new trail at the time that you're saving your activity.

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  • You can see your coordinates by following these steps:

    Open the AllTrails app

    Tap on 'Record'on the bottom navigation bar

    Tap the Info icon in the upper right corner. Coordinates and other information about your location and movement will appear

    You can copy your current coordinates by pressing down on the coordinates

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  • We do not have a free trial for our Pro subscription, however, that being said, we do offer a 30 day money-back guarantee for subscriptions purchased on our website. If you are not satisfied with your Pro subscription at any point during the 30 day window, you can contact our team at [email protected] and we'll issue a full refund, no questions asked.

    NOTE: In order to be eligible for the money-back guarantee you will need to sign up using a desktop or laptop computer at https://www.alltrails.com/pro/signup, NOTthe app.

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  • Creating an AllTrails account is quick, easy, and totally free! If you don't have an AllTrails account, you can sign up using your email address, Facebook account, Google account, or Apple account.

    In order to access many of AllTrails' features, you will need to first create a free account.You can sign up by following these steps:

    Via desktop or laptop computer:

    Go to alltrails.com and click sign up in the upper right hand corner (or click here: https://www.alltrails.com/signup )

    Via iPhone or Android app:

    Download the app from the Apple App Store on your iPhone or Google Play Store on your Android device.

    Once downloaded, you can click 'profile' in the bottom right hand corner of the app and then click the 'signup' button to create an account.

    NOTE: The app is free to download. You'll only be charged if you upgrade your free account to an AllTrails Pro account.

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  • Whether you're exploring a place for your first time or trying out a new route at your local park, AllTrails can help you navigate while you're out on the trail so that you don't get lost. AllTrails Pro members have the exclusive ability to download maps to your phone for offline use.

    Your downloaded maps are stored in and are accessible through the AllTrails app. You can use a downloaded map to navigate by following these steps:

    Open the AllTrails app

    Tap on 'Plan' on the bottom navigation bar

    Select 'Maps' from the tabs at the top of the screen (you do not need to be within range of a data signal to access your downloaded Maps!)

    Select a map from the list

    Tap the overflow menu (three dots) in the upper right corner and select 'Load into Recorder'

    The trail map will load in the Record view, along with your current location

    Record your route by tapping the red 'Record' button

    The verified route from the trail map that you loaded will turn semi-opaque once you tap Record; the route that you've traveled will be marked with a darker red line

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  • We're aware of an issue where some people get a 'Device not compatible'error message in Google Play when trying to download AllTrails, even though AllTrails should be supported on the phone. Google is currently investigating this issue with Google Play Store.

    As a temporary workaround, Google suggests clearing Google Play Store's data from your phone and then trying to install AllTrails by following these steps:

    Go to 'Settings' on your phone

    Select 'Application manager'

    Select 'All'

    Select 'Google Play Store'

    Select 'Clear data'

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  • One of the great benefits of AllTrails Pro is that you can print or download any map using a desktop or laptop computer. Whether you're looking at a specific trail map, a map of an area you're hoping to explore, or a map of a recording that you find inspiring, click on the'Print Map' or 'Download Map'button to access the Print/Download screen.

    Customizable options for a map include:

    Paper size

    Orientation

    Gridline style (Decimal vs. Degrees, Minutes, Seconds vs. UTM)

    Scale (1:18k vs. 1:24k Exact vs. 1:25k Exact vs 1:50k Exact, and more)

    Datum (WGS84 vs. NAD27)

    Map layer type (Satellite vs. Topo vs. OSM, etc.)

    The addition of overlays (photos, waypoints, etc.)

    You also have the ability to pan or zoom your map area. Once your customization is complete, click 'Print' or 'Download PDF.' You'll see a pop-up confirming that AllTrails is generating a PDF of your map.

    To print a map:

    From the Print/Download screen, click the big blue 'Print' button. You'll see a pop-up confirming that AllTrails is generating a PDF of your map to print, which will open in a new window.

    To download a PDF:

    From the Print/Download screen, click the big blue 'Download PDF' button to download a PDF of your map. You'll see a pop-up confirming that AllTrails is generating a PDF of your map.

    NOTE: Printing and downloading a mapis managed via your web browser's default PDF viewer, so be sure to update your browser settings to allow pop-ups for AllTrails.com.

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  • Before you delete your AllTrails account, please can contact our customer support team at [email protected] if there is anything we can do to help or make things right.

    If you do decide to delete your AllTrails account, you can do so by following these steps:

    Via desktop or laptop computer:

    Log in to your account on https://www.alltrails.com

    Hover over your name and in the drop-down select 'Settings'

    Click on 'Delete Account' under Account Settings on the right sidebar

    Let us know how we can make AllTrails better for you in the future (optional) then click the'Delete Account' button

    For information on how to make your profile private, click here.

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  • Our Pro subscription is not set up for family sharing via iTunes or Google Play (our apologies!). You can, however, use one single Pro account on multiple devices. Make sure you are logged into the same account on each device.

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  • If you wish to edit a route you created or have saved a map from a trail details page or from another member's profile, you can customize it for your next adventure using our map creation tool.

    You can edit an existing route by following these steps:

    Via desktop or laptop computer:

    Log on to your account on https://www.alltrails.com

    Hover over 'Plan'in the header and click on'Maps'

    Find the map you are interested in and click 'Edit' (pencil icon to the right of the route color)

    To edit points in your route you can simply drag them to another area or hit the 'delete' button to remove a point or you can redraw the route segment and click 'Save'

    Optional: You can change the route color by clicking on any color box

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  • A waypoint is a marker for a point of interest along a route.When creating a map you can add waypoints by looking on the left side of the screen and scrolling down to the 'Waypoints' section:

    Click the '+Add' button and a brand new waypoint will display with a white box displaying 'new waypoint'

    Drag the waypoint with your mouse or add GPS coordinates in decimal degree format

    Once your waypoint is where you want it, add a 'Title'and 'Text.' Titles can display on your map by clicking the'Show Title'box.

    Click 'Save' and the waypoint will change to yellow

    You are able to 'Edit'or 'Delete'your waypoint after saving if need be.

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