Animoto FAQs

Each Animoto pre-built templatecontains default content to showcase its unique layout and provide inspiration for your video.

Simply drag and drop your photos and/or video clips to replace the default content in existing blocks. While the default content can give you some inspiration, adding your content is what makes your video your own unique creation.

When previewing your video, if you receive a message that says you must replace default content in order to produce your video, hover over the Produce button and click Show me default content to highlight the content in the storyboard that needs to be replaced. Onceyou'vereplaced all of the default content, or deleted extra blocks containing default content, youll be able to produce your video.

For account health, we're asking users to reset their passwords on Animoto. If you are having trouble resetting your password, our team can help!

Below are the common reasons you may not be able to reset your password with instructions on what to share with our team so that we can help you get back into your account quickly.

If you do not rememberyour password, contact us with:-The name and email address on the account

If you are unable to enter information into the fields of the password reset box:Try visiting Animoto.com again using another browser or an incognito window.If that does not clear up the issue, contact us with:-The name and email address on the account

If you receive an error message when trying to save your new password:Try visiting Animoto.com again using another browser or an incognito window.If that does not clear up the error message, contact us with:-The email address the Animoto account is listed under-A screenshot of the error message you are receiving (if possible)

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We're receiving a high volume of requests for help with passwords. We're doing our best to help as quickly as we can! If you submit a request for help with your password you can expect to hear back from our team within the day.

Once a video has already been produced, you can still go back and edit it to make revisions.

Make a copy of the produced video by selecting the copy icon on the upper right corner of the video

2. A new project will open and will be ready to edit

3. Edit your project and save once completed

Note: The changes made to the new project will not effect the original version of your video.

November 25th, 2019 - 3:30 PM: Our team is aware of a problem that causes some Animoto Marketing projects to load continually in Google Chrome browsers. At the moment we are looking into a connection between this error and the use of the corner logo watermark feature in videos. Our team is investigating the issue so that we can find a solution quickly.

In the meantime, if you encounter a project that is not loading, you can get around this fast by using Firefox to access Animoto and your projects.

December 3rd, 2019: Our team is aware of a problem that causes some video blocks to play sound even when muted. Our team is investigating the issue so that we can find a solution quickly.

In the meantime, if you encounter a muted video clip that plays audio after you produce your video, you can readjust the volume on the clip by following these steps:

1. Clear your cache 2. Un-mute the video block3. Mute the video block again

Hi there!

The Animoto Customer team is ready to offer advice, troubleshoot, and even share our favorite video making tips with you. We've got advisors located in New York, Utah and California that are working hard to make sure that when you need a little help you can connect with us quickly and get the support you need.

Hours:

Our team is online answering customer emails 7 days a week 9AM EST to 6 PM EST. We do our best to get back to every new inquiry within 2 businessdays.

How to reach us:

To get things started, just log into your Animoto account (if you have one) and submit an online request. Please include as much information as possible about what you are experiencing so that our team can offer faster, more complete support. We'll take it from there and get back to you shortly.

The reason we don't offer phone support:

The Animoto Customer team is small but mighty! We support thousands of customers every month, so to make sure we can offer speedy service with the best experience for every single customer we talk with, we've focused our operations on email support channels. These email conversations allow us to trade screen shots or videos with you more readily, collaborate on solutions with each other faster, and overall have more tools to support you every time you reach out to us.

Business Consultations:

For our Business subscribers, we ofter a 30 minute phone consultation during your first month of service. Those conversations are a great way to kick start inspiration and get some one on one time with one of our creative advisors. If you are on the Business subscription plan and would like to schedule a consultation, pleasesubmit an online request.

Minimum computer requirements

Animoto video builder requires a powerful graphics card. Most computers and laptops bought within the past 5 years should be fine, but a small percentage of newer computers with low-end graphics cards may also be affected.

If your computer doesn't meet the minimum hardware requirements you'll see a red banner at the top of the page, and you won't be able to start a new project.

If this happens with a computer you've used with Animoto before, you can resolve it by clearing your cache so that your hardware can register correctly. Learn how to clear your cache here: https://www.refreshyourcache.com/en/home/

Using Chrome on newer systems

As of August 31st, 2016, Chrome made a change to no longer support some of the technology used in our Marketing Video Builder on systems with an Intel HD Graphics 3000. Other browsers, including Firefox, continue to support computers with the Intel HD Graphics 3000.

Products with IntelHD Graphics 3000 include:

MacBook Pro (13-inch, Late 2011)

MacBook Pro (15-inch, Late 2011)

MacBook Pro (17-inch, Late 2011)

MacBook Pro (13-inch, Early 2011)

MacBook Pro (15-inch, Early 2011)

MacBook Pro (17-inch, Early 2011)

MacBook Air (11-inch Mid 2011)

MacBook Air (13-inch Mid 2011)

Mac mini (Mid 2011)

Mac mini Server (Mid 2011)

If you have a newer computer, especially a Mac, and you received a warning in Chrome that your computer does not meet the system requirements for Animoto Marketing, we recommend trying Firefox.

Uploading video

Want to include video clips in your video? First things first, youll need to upload your content. Heres how:

Click UPLOAD

Select a file to upload

Onceyou'veuploaded your video clips, you'll see them in the Assets tray

Drag and drop your videos into the template

Video file requirements

We accept all kinds of video file types: MP4, AVI, MOV, QT, 3GP, M4V, MPG, MPEG, MP4V, H264, WMV, MPG4, MOVIE, M4U, FLV, DV, MKV, MJPEG, OGV, MTS, and MVI.

Your uploaded video clips can be up to 400MB. For the best quality, we recommend sizing your video clips to Full HD resolution (1920x1080 pixels).

Trimming video clips

You can trim your video clips by clicking on the Trim icon in a video block and adjusting the sliders.

Turning off video clip audio

To mute the audio for a video clip, click the speaker icon in the bottom right corner next to the video trim slider. Youll see a message that says Clip Audio Off. To un-mute the audio, just click the speaker icon again.

Positioning video clips

If you want to crop your video clip, click on your clip and use the slider to zoom in or out. You can also click and drag your clip to reposition it within the frame.

pre-built templates Getting started with Animoto is easy (and fun)! Watch these two short videos to help you get started with your first project.

1. Customize one of our or start from scratch2. Upload images and video clips or pick from our Getty Images stock library3. Add text over images and video clips with our advanced text control4. Control the length of videos, images, and text slides per block5. Highlight images using a collage block6. Personalize with your font and colors7. Add music from our library or upload your own 8. Preview and produceSee, we told you it would be easy!

The two additional users will need to sign up for a free Animoto account on the website. Once theyve signed up, you can send their email addresses over to [email protected] and the customer success team will upgrade their free accounts to the Business plan.

Keep in mind that these are completely separate accounts, so the option to work together on the same videoswon'tbe available. The good news is that you and the additional users will be able to make your own videos with all the Business plan features!

Note: Please use: Additional Business Users as your email subject title

You can delete a video by visiting the My Videos page on your account.

Hover over the video you plan to delete

Click on the three dots on the top right corner

Click on the trash bin icon

Click the delete button to finalize

Because Animoto is entirely web-based, it can work on both Mac and PCs. If you're having trouble creating a video, make sure you're using a compatible (and up-to-date) web browser.

Animoto currently supports the following browsers:

Firefox

Google Chrome

Safari 8+

Regardless of your browser, you must have cookies and JavaScript enabled, and have Adobe Flash Player (version 10 or greater) installed.

While some features of Animoto may function in other browsers not listed above, we can't guarantee future compatibility or provide support for older versions or other browsers.

Lastly, videos on animoto.com should be viewable on iOS devices (iPhone/iPad/iPod). Note, however, that you can only create videos on those devices using the Animoto iPhone/iPad app.

The Lite plan does not support the ability to download videos to your mobile device, but you can still share your video on social media or by email.

The customer success team can manually merge your accounts into one main account and can transfer over your top 3 favorite videos. Just send the following information [email protected]:

1. The email address of the account you would want to keep

2. The email address of the account you would want to delete

3. The title of the top 3 videos you would like to be transferred to your main account

Once weve received your request, well proceed with merging the accounts.

Note: In order to confirm that the account is yours, please email us using the main Animoto account that you want to keep and send in the log-in password associated to the account you would want to delete.

Updated: September 27, 2018

Our team is aware of a problem where blocks in our Animoto Marketing video maker appear blank when using the following operating system/web browser combinations:

Mac OS X Yosemite and Chrome 65

Windows 10 and Chrome 68

It appears as though there is an issue on Chrome's end causing a fundamental backend program in our system to be broken on these two specific OS/browser combinations.

If you're experiencing this issue onMac OS X Yosemite and Chrome 65,the recommended solution is to upgrade to Chrome 68 or later.

If you're experiencing this issue onWindows 10 and Chrome 68,the recommended solution is to upgrade to Chrome 69 or later.

Feel free to reach out to our Customer Success team if you need any additional help.

If youre unable to add more slides to your video, this is because the song limit that was selected for your project is already full. Animoto relies on music to playback any media that you upload.

To change the song on your Memories project from the app, select the Change Song tool as pictured below

2. Once selected, you will be able to browse our music library. You also have the option of uploading your own music if you select the My Music link.

All Animoto subscriptions renew on their renewal date which is indicated on the check out page prior to any purchase, as well as your Account home page at all times.If you do not wantto renew your subscription, don't worry!You can turn off automatic renewal at any time and revert to a trialaccount at the end of your paid billing period.

Turn off auto-renewal from the Billing tab of your account page by un-checking the auto renewal feature and confirming the cancellation by clicking the TURN OFF AUTO RENEWAL button. You will receive a confirmation email of your successful cancellation.

After you turn off automatic renewal, at the end of your subscription, your account will revert to a free Trialaccount. Any videos you've created will still be available. When you're ready to create more videos with Animoto, you can re-activate your account at any time by purchasing a new subscription.

Don't see a Billing tab in your account?

If you Do NOT see the Billing tab on your account page but are being charged, it's likely that your subscription is under a different Animoto account with a different email login. If you need help locating your Animoto account, you can contact our support team here.

Purchased through iTunes on your iPad/iPhone?

If you purchased through the Apple App Store, you mustturn off auto-renew from iTunes, or directly on your iPhone or iPad device. Learn more. Our staff does not have the ability to turn off the auto renewal feature for any Apple purchases.

With Animoto, you can easily control the timing of your content per block (with the exception of video blocks, since the timing for these will be based on the lengthyou'veset for the video clip).

To adjust the timing:

Mouse over a block and click on the current timing

Click the + or - buttons to increase or decrease the number of seconds youd like the block to appear

This page covers answers to a few common questions we receive about sharing Animoto videos to personal Facebook accounts. Have questions thataren'tcovered below? Just reach out to our customer success team for help.

Who can see videos I share to Facebook?

When you share a video for the first time, Facebook will ask you to authorize Animoto to post on your behalf -- this will give us permission to post your videos to your Facebook when you use the share tools in your Animoto account. Youll also be asked who on Facebook youd like to share your videos with.

reach out to our Customer Success team

Heres a brief description of the share options:

Public. Your video will be viewable to anyone on Facebook.

Friends. Only your Facebook friends will be able to view your video.

Friends of friends. Your Facebook friends, and friends of your friends will be able to see and view your video.

Only Me. Your video will be shared to your Facebook timeline, but it will only be viewable to you.

Custom. Choose a default list, specific person/group of people, or exclude certain Facebook users from viewing your video.

Lists. These are custom lists you create in Facebook. Examples of lists could be "friends from school", or "immediate family".

Is it possible that my video could be viewed by Facebook users I am not connected to?

If you share an Animoto video to your friends only, but tag a friend in the video, Facebook will include your video on your friend's timeline, which means it could be viewed by your friend's Facebook friends.

How can I change who can see my video?

You can change who can see your posts at any time. To do this, look for the date/time stamp on your shared video directly on your Facebook timeline. Right next to that will be your sharing options.

If it's public, you'll see a mini globe.If you have it shared with friends only, you'll see a silhouette of two people.Click the arrow next to the icon to change who can see that specific video.

When I set up Animoto with Facebook, I chose "Public." How can I change this?

You can change the default posting options for Animoto videos by adjusting your Facebook settings for the Animoto application. Find Animoto in the Logged in with Facebook list from your Facebook settings and click the pencil icon. Under App visibility and post audience" change the setting to your preferred default audience.

How can I post to my business Facebook Page?

We only allow for one Facebook account to be linked at a time to your Animoto account, but if your personal and professional accounts share the same log-in information then you can you can alternate between the two at the top of the Facebook share feature.

How can I share my video if I receive a Facebook account is connected to another user error message?

There are two reasons you might be seeing a connected to another user error message when sharing to Facebook:

You already have a Facebook account connected to your Animoto account.To clear this up, remove the current connection to Facebook in your account by going to the Settings tab on your Account page ( https://animoto.com/account ) and clicking the "X" next to Facebook.

There is another Animoto account that is linked to the Facebook account you are hoping to share to. Try logging into Animoto with anyalternate email address to see if you have multiple Animoto accounts. If you need help locating the other account, please . One of our advisors will be happy to help locate and disconnect that account for you.

If you are having troubling purchasing an Animoto subscription, give these troubleshooting tips a try:Payment button is not active

If you are unable to complete your purchase because the payment button is not active, double check that you have filled out all address fields on the left hand side of page. The Country and State fields are easy to skip over, but are required. Once you've filled out all the address form fields, the payment button will active and you'll be free to complete your purchase.

Error message when using a Credit Card

1. Make sure the address you are using at checkout matches the address for your credit card2. Confirm the expiration date on your card is not in the past3. Double check the zip code (use 5 numbers) and CVV on your credit card4. Check in with your bank and see if there is a block on your card5. Suspend any Anti-Virus or Firewall software and try purchasing again6. Create a PayPal account to use for purchasing a subscription on our site

Error message when using PayPal

1. Double check the card information saved on your PayPal account2. Confirm the expiration date on your saved card is not in the past3. Check in with your bank and see if there is a block or hold on your card4. Turn off the 2 factor authentication setting in your PayPal account and try again5. Try using a credit card to purchase a subscription directly on our site

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If you try the troubleshooting tips above and your purchase still won't go through, reach out to our customer success team. We're always happy to help!

You must have the rights to any images, video clips, or music files you upload into your Animoto video.

Animoto absolutely respects the rights of copyright holders for images and music. Our policy is to respond to any notices of alleged infringement that comply with the Digital Millennium Copyright Act (DMCA), which may include removing the content.

Animoto reserves the right to terminate your account and video creations in accordance with our Terms of Service.

If you're curious about music licensing, you may want to check out HowStuffWorks' article on "How Music Licensing Works".

free online tool

Adding music can help make your content come alive and set the tone of your video.

To change the song on your video:

Click on the music icon on the left side of the storyboard editor

Click the CHANGE SONG button

Select a song from our library of commercially licensed music, or upload your own

You can use the slider to adjust the overall volume of your song. This is especially handy if youre recording voice-over. Lowering the song volume can help ensure that your voice-over can be heard.

Using multiple songs:

Our marketing video making tool was designed to create marketing videos that stand out on social media, so with that in mind, it only allows for one song per video.

If you'd like to make a video with more than one song, you can merge your songs together using a and then upload that file as one track. You'll be able to upload up a merged audio file up to 20mb in size.

Another trick to get more songs in your project is to produce a single project for each song you want to include. Each project can be downloaded and combined back into a single project with multiple songs.

To combine multiple projects:

Download each project in high quality.

Re-upload them all to video blocks in a new project.

Turn down the projects default soundtrackso that it doesnt overlap with each video clips song.

Below is a definitive list of accepted file formats you can upload to an Animoto project. You'll also findour recommended best practices to ensure uploaded images and video clips look crisp in your videos!

Images

Accepted Formats

We accept images formatted as JPG, GIF, PNG, or TIFF. Your images can be up to 30mb in size.

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Here are some best practices we recommend if youre having trouble with images:

Aspect Ratio

If youd like your images to fit perfectly, you can size them to the aspect ratio of your project. Square aspect ratio is 1:1 (1080x1080p) and landscape ratio is 16:9 (1920x1080p).

Getting The Best Quality

We recommend uploading images up to 2000 pixels on the longest edge at 72dpi, using the sRGB colorspace for best quality. For reference, Full HD video is 1920 pixels wide.

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Upload Troubleshooting

If you received an error when trying to upload images, we recommend reformatting with this free online converter before trying again.

Our max upload limit for images is 30mb.

Video Clips

Accepted Formats

You can upload video clips up to 400mb and we accept the following formats: MP4, AVI, MOV, QT, 3GP, M4V, MPG, MPEG, MP4V, H264, WMV, MPG4, MOVIE, M4U, FLV, DV, MKV, MJPEG, OGV, MTS, and MVI.

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Aspect Ratio

For your video to fit perfectly in our landscape ratio, we recommend uploading it in 16:9 ratio (1920x1080p).

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Upload Troubleshooting

If you received an error when trying to upload video clips, Id recommend reformatting with this free online converter before trying again.

You can use several video formats and codecs with Animoto. However, there are many different video file types that use proprietary encoding formats, so you won't know if Animoto supports your particular clip or not until you try uploading. Video captured by some digital cameras and camcorders may require conversion prior to upload.

Our max upload limit for video clips is 400mb.

Songs

Accepted Formats

You can upload mp3, AAC, and m4a files. Your song file can be up to 20mb in size and up to 20 minutes in length.

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Upload Troubleshooting

If your file already fits within these guidelines, and youre having some trouble uploading, you can reformat the file to resolve the problem fast. You can do that for free in just a few clicks by running the file through this converter first.

Were unable to support streamed music so you might need to download an offline copy from your streaming service.

Note: If you're posting your videos on the internet, you will need to have permission from the copyright holder to use specific tracks. This is especially important if you're using your videos for business purposes.

Having an issue with uploading a file? You can write in to us anytime with the file attached and our team will take a closer look at whats going on.

If you want to show multiple Animoto videos together, for example for burning to a DVD or as part of an extended slideshow, you may wish to join multiple MP4 files into a single file.

To join multiple MP4 files into a single file we recommend that you use a piece of software called MP4Joiner. It is a simple, free tool available for Mac or PC.

Download MP4Joiner here: http://www.mp4joiner.org/en/

Press the Add Video button to select your MP4 files.

Once added, press Join and select a destination for your joined MP4 file.

For best results ensure that you are joining files of the same resolution, eg. all 720P MP4 files as opposed to mixing 720P and 480P.

Adobe is in the process of phasing out their flash player and as a result, certain browsers will no longer support the plug-in used by the Animoto preview player.

An error message that says, Flash plug-in failed to load usually appears when previewing the video using Internet Explorer or Microsoft Edge as your browser. A quick solution is to download and use Google Chrome or Mozilla Firefox as your browser when creating your videos. Once this switch has been made, you will no longer receive an error message.

Visit Adobe Flash Playe r for more information.

Animoto collects sales tax on all purchases made in KY, MN, NY, PA, TX, UT and WA. If taxes are applicable on your purchase, you'll see a tax amount added to your total on the checkout page. You'll also be charged taxes on all recurring monthly or annual subscription fees.

The sales tax indicated on the checkout form is an estimate. The sales tax ultimately charged to your credit card will be calculated when your credit card charge is authorized and will reflect applicable state and local taxes.

If youre making a purchase from KY, MN, NY, PA, TX, UT and WA and are exempt from paying sales tax, proceed with purchasing, then reach out to our Customer Success team at [email protected] for assistance. Please include the tax exempt form in the email.

Note: Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Soyou'vefinished your video - now what do you do with it? Share it with the world!

There are several different ways you can share your videos.Try posting your video directly to Facebook, Twitter, YouTube, and many more of your preferred social media networks. Not planning on sharing your video via social media? No problem, you can also download, embed, and email your videos.

You can access these options from the your projects play page or from your My Videos page when you click the Share button in the projects thumbnail.

On the play page:

Connect To Your Facebook Account

Youll be able to directly share to your Facebook Business Page, Facebook Profile, Twitter, and YouTube accounts using the button in the Share menu. The definitive list of additional export services we support are available in grey buttons below. These include:EmailHubSpotPinterestTumblrBloggerVimeoLinkedInWordpressSmugMugWistiaVzaar

To confirm if the share was initiated to a service, check for the blue icon above the services button.

The highest quality that can be directly shared like this is 720pHD. If you would like to share in 1080pHD, download the project and share it as a direct upload to your target channel.

Because the CTA and cover image functionalities are hosted from our servers,CTA buttons and cover image configurations only stay connected with your video when you are embedding it.

Have more specific questions about sharing to Facebook? Check out these articles:Ensuring HD Quality on Facebook

Onceyou'vepurchased an Animoto subscription, all future videos you create will be trial watermark free! Ifyou'vecreated a video during the Trial period and have since purchased, there are just a few easy steps to finish removing the trial watermark from your video:

Head over to your MyVideos page

Hover your cursor over your video

Click Edit or Continue Editing

Once your project loads, click Preview

Click Produce, then Finish to produce your video without the trial watermark

And youre all set!

Animoto does not provide refunds on fees or charges related to your Animotoaccount/subscription, including unused or partially used subscription periods and bank/merchant fees. Animoto is not responsible for any bank fees incurred due to insufficient funds.

You may refer to our Terms of Service under section titled Payment of Fees for clarification to our refund policy: https://animoto.com/legal/terms

Payment of Fees:

"If you are a paid User, you agree to pay all per-use fees or fees associated with your subscription, as appropriate ("Fees"). Animoto may provide you with the ability to pay the Fees through a third party service. All subscriptions paid through these third parties are subject to the third party's Terms of Service, and we will not be responsible for anything contained therein. You are responsible for payment of any sales or use taxes associated with the Fees or your use of the Site.

If, for any reason, your payment is not received by Animoto, your paid User account will revert to a free User account until payment is received by us. You agree that until your paid User account subscription is terminated or expires, you will continue to remain responsible for the subscription payments, even if you do not use our service. Subscription payments are nonrefundable."

Purchases made through your Apple iOS device

Animoto is not able to refund any charges from your iOS/ Apple subscription. For payment inquiries and refund requests, please go to Apple Support and clickGet startedat the bottom of the page.

Learn more about canceling or updating an account purchased on your iOS device.

A logo block is the perfect way to showcase your brand and personalize your video.

A logo block supports a JPG or PNG of your logo, a variety of animation settings, text, voice-over, and background color customization.

Using a logo with a transparent background

The logo block supports transparency for images in the PNG format (JPG files don't support transparency.) You can use Adobe Photoshop to create a logo with transparency or to convert your JPG file to a transparent PNG format.

Below is an example of image transparency. The logo on the left is a JPG file with a solid logo background. You can see that the background color of the block is obstructed by the logo. The logo on the right is a PNG file using transparency, which allows the background color of the block to be seen through the transparent areas of the logo.

The Animoto video builder doesn't currently support languages using special characters, such as Hebrew, Arabic, Chinese, Japanese, etc. If you'd like to make your video with text in one of these languages, you can upload your text as an image to your video.

If annual payments don't fit your needs, we've got a monthly payment option.

Head over to animoto.com/pricing and click on the word monthly to see the monthly pricing for all three of our subscription plans.

Heres a rundown of the different kinds of resolutions you can use to download/export your video, and how to choose the one thats right for your project.

360p

Videos at 360p are well-suited to smartphones and other mobile devices since they use up less data, but may appear a bit blurry on larger screens. If youre creating slideshows in Animoto Memories, youll find 360p is the default resolution, and you may want to upgrade your resolution to share elsewhere.

480p

DVDs clock in at 480p, so if youre looking to burn a DVD, this resolution will give your disc the highest quality allowed by any DVD burner or disc. A 480p video will also play well on most laptop and desktop monitors, and smaller TVs.

NOTE: If youre looking for higher resolution disc, you will need a Blu-ray disc and Blu-ray burner.

720p

True high-definition starts at 720p, and this is the image resolution at which many HD television channels broadcast. An HD 720p Animoto video is crisp, sharp, and looks great on most displays.

1080p

For an even higher resolution, you can download your videos at 1080p, another favorite for HD television stations. We recommend this resolution for sharing on social media or for showing videos on larger screens and TVs, since itll give your audience the highest possible quality display, with crystal clear playback.

Note: This excerpt is from our blog post Understanding Video Resolution

The first time you produce your video you'll be able to pick the resolution for your video. You can change the resolution of your video file at any time.

Changing the resolution of your video

Login to your Animoto account.

Click on the download option for the video you'd like to upgrade.

Choose the resolution you'd like (480p, 720p, 1080p).

Your video will be processed at the resolution you selected. Depending on the length of your video and the resolution, it could take several minutes for this process to complete.

Hi there! This article is about Animoto Memories, an Animoto legacy slideshow-making tool. As of October 2018, all Animoto customers have access to our new easy-to-use, drag-and-drop video maker.

Click here to learn more about what you can do with Animoto today.

To upload your own music, click on the Change Song bar

Select Upload Song at the bottom of the pop-up screen to select your file (MP3 and M4A formatted files under 10 minutes and 10MB in size are allowed)

Note: Animoto does not support downloaded files from streaming sites (e.g. Apple Music, Spotify)

Saving your video to your computer.

To download your video, hover over the video on your My Videos page. Select the "Download" icon.

Choose your download quality.

After clicking Download,you'll be able to choose which resolution you'd like. For download, we generally recommendchoosing the highest possible resolution of HD 1080p as this will provide the sharpest video quality and matches the resolution of today's Full HD LCD/LEDTV displays.

Which format will my video be saved as?

With the exception of ISO (used for burning to lower resolution DVDs), all Animoto videos are encoded in the MP4 standard format. This video format is compatible with all computers and most video players on the market today.

How doI play my downloaded video?

Apple Mac

Your Apple computer already has an application installed that's capable of playing MP4 video files. When you double-click your video, your computer will automatically open the Quicktime player and play your movie.

Microsoft Windows

Microsoft Windows has an application called Windows Media Player. To play your downloaded video, all you have to do is double-click the MP4 and Windows will automatically launch the player and play your movie.

aspect ratio

Pre-built templates vs. starting from scratch

The first step to creating a video with Animoto is choosing a template. Start your video by either selecting a pre-built template or starting from scratch.Starting from scratch allows you to start from a completely blank canvas.Pre-built templates are videos that have already been created and can be easily customized. These templates create structure for your video and were built with social media best practices in mind.

You can customize any pre-built template to create a video that presents your style, brand, and vision. Youll use the template editor to adjust fonts, colors, timing, and other design features.

Choosing a template

All of our templates can be adapted for different purposes, but each has its own unique features and style. Before you start, we recommend thinking about the overall goals and content of your video. Are you using educational content to engage potential customers? Are you showcasing your products to stand out from the crowd? Are you promoting your brand and services? Are you announcing a special event? Onceyou'vedetermined your goal, select a template that makes sense. Remember, you can always change the color and font to fit your brand or theme, so make a selection based on content over colors.

Template sample videos and default content

Each pre-built template containsdefault contentto showcase its unique layout and story and provide inspiration for your video. Click on a template to view the sample video.

While each example focuses on a specific type of business and use case, they can be easily adapted to create a variety of types of videos. Instead of focusing on the business used in the example, we recommend looking for specific features of the template that appeal to you and the video youre creating.

Customizing your template

Onceyou'veselected your template, its time to get started creating your video! Youll just use your content to replace the default content to make the video your own. Simply drag and drop your uploaded photos and video clips into theblocksto replace the default photos and video clips. You can customize the template to help bring your content to life, as well as add, delete, and rearrange sections of the layout easily. Also, note that blocks are flexible so you can always use a photo in a video block or a video clip in a photo block.

Switching styles

To change the style of your video, just click the Style icon on the left-hand side of your screen. Youll see the video styleyou'vealready chosen. To give your video a different look, click the blueCHANGEbutton.

ClickingCHANGEwill bring you to a screen that lists all of our marketing video styles. (Take a look at this blog post describing each style for more detail.) Click on a style to see a short preview; then, when you know which one you want, clickSELECTbelow that style to choose it.

You can change styles as many times as you want, or combine our new Change Style feature with a change in your videosto give it an entirely new look.

When you share a video for the first time, Facebook will ask you to authorize Animoto to post on your behalf -- this will give us permission to post your videos to your Facebook page or feed when you use the share tools in your Animoto account.

https://www.facebook.com/settings

Youll also be asked who on Facebook youd like to share your videos with. You can learn more about choosing a Facebook audience here.

Should you ever change your mind about who you'd like the audience for your Animoto videos to be, you can change the default visibility setting for your shared video by adjustingyour Facebook settings for the Animoto application.

1. Find Animoto in the Logged in with Facebook list from your Facebook settings.2. Click the pencil icon.3. Under App visibility and post audience" change the setting to your preferred default audience.

Facebook Account Connected to Another User Errors

Animoto accounts can only be connected to one Facebook profile at a time. If you received this error,you'veeither connected a different Facebook profile to your Animoto account in the past, or you have another Animoto account that is linked to this Facebook profile.

Here is how to rule both of these factors out and get going fast:

Go to https://animoto.com/account and select the Settings tab.

Scroll down to Connected Services, look for Facebook, click the small x next to it, and try sharing again.

If you there is no Facebook account to disconnect then you likely have another Animoto account that your Facebook is attached to.

If there is another Animoto account that is linked to your Facebook account well be able to help you fast. Head to to see what email address is listed there and let us know by submitting a help request. Well get back to you in a jiffy!

To keep the call to action button intact when sharing from Animoto, you'll need to share your video as a link. Once posted, viewers will be redirected to a video player page to watch your video.

Downloading your video to your computer will disable the call to action feature as it is no longer hosted by Animoto's servers because it is offline. As long as you share your video as a link from our servers, the call to action feature will be 100% functional.

You can change the payment information associated with your account at any time on your account page.

Click on the 'Billing' tab. You'll see the cc info or PayPal email address that is currently associated with the account. Click on the little pencil icon to the right of your cc info to EDIT.

Not all graphic cards will show the pencil and X icons on the Billing page. If you are unable to see it, hover the mouse in the general area of the icon and you should be able to click on the icons.

Clicking near the pencil icon will give you the ability to edit your credit card.

If you represent an officially registered non-profit organization and video plays a crucial role in your marketing or outreach, we'd love to have you join the Animoto community!

You can apply for our special non-profit subscription rate by reaching out to our team with the following information:

Name of organization

The email address the account would be listed under

Charity registration number/tax ID

Once we've double checked your eligibility for the special rate, we'll help you get your account set up!

You can continue to edit an unfinished video by visiting the My Videos page of your account.

Hover over your video

Click Continue Editing

You will then be able to continue where you left off

You can subscribefor a single month of service bysimplyturning off automatic renewal for your account after signing up to a monthly subscription.

At the end of the month, your account will automatically be downgradedto a trial planaccount and you will no longer be billed.

As of October 2018,the Animoto Memories slideshow video builder has become a legacy tool and is no longer included as part of Animoto for newly registered users. All of our newest registered users have access to our marketing video builder thenew easy-to-use, drag-and-drop video maker.

If you have a specific need for Animoto Memories or have feedback about our Marketing tool, please reach out to our team and let us know!

Animoto Memories Resources:

Uploading your own music

Adding music

Extending video length past 20 minutes

Making video clips longer than 10 seconds

Adjusting the audio/volume level

Customizable slideshow styles

Setting or changing the cover image of your video

Uploading images or video clips

Adjusting the speed of a video

Adding text to a slideshow video

Volume of uploaded video clips

Hi there! This article is about Animoto Memories, an Animoto legacy slideshow-making tool. As of October 2018, all Animoto customers have access to our new easy-to-use, drag-and-drop video maker.

Click here to learn more about what you can do with Animoto today.

https://animoto.com/legal/terms

To choose a music soundtrack for your Animoto Memories slideshow video, click Change Song (by the song title). You canupload your own MP3s, iTunes music or AAC files, or choose from our selection of pre-licensed music.

Usingthe Music Library

When you view our full library, the list can be sorted alphabetically by title, artist, genre, or track length. Click the title of the column to sort the songs. You can also mark your songs as favorites and view them in the "Favorites" listlaterby clickingthe heart icon next to the song.

When you use music from Animoto's music library, there's no need to get permission from the copyright owner, as all songs are licensed for use in your video.

Note: It's important that you're using the correct Animoto subscription if you're using your videos for commercial purposes, or if you plan to sell the videos you create to a 3rd party. Our full terms of service can be found at .

Uploading your own music

To use your own music, choose the UPLOAD SONGSoption. Select the song on your computer, wherever it's stored. Your music files must be under 10 minutes and 10MB in size.

Note: If you're posting your videos on the internet, be sure to have permission from the copyright holder to use specific tracks. This is especially important if you're using the videos for business purposes.

Hi there! This article is about Animoto Memories, an Animoto legacy slideshow-making tool. As of October 2018, all Animoto customers have access to our new easy-to-use, drag-and-drop video maker.

Click here to learn more about what you can do with Animoto today.

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When you upload a video clip to Animoto Memories, the trim automatically defaults to the first 10 seconds of your clip. You can easily extend the length though! Just double-click on your video clip and use the sliders to extend and/or trim your clip, as illustrated below.

For more information and suggestions about size requirements, format, and resolution of uploaded content, click .

If you'd like to create a new project based on apreviously created video, follow these steps to make a copy:

While logged in to your Animoto account, hover your mouse over the video you would like to copy.

Click on the three dots in the top right hand corner of the video.

Click the "Copy" icon to make a copy of your video.

The new video will show up as the first video on your My Videos page.

Setting your cover image for a new video:

Once you click Produce to finalize your video youll be taken to the page below where you can then set your cover image. Just hover your mouse over the current cover image and click Change cover image. Once you select a new image from your video, click Use this image to apply the changes. Then click Finish to finish producing your video.

My Videos

Changing your cover image:

If you need to change the cover image on an already produced project:

Head over to your page

Hover your mouse over your video and click Edit VideoorContinue Editing

Once on the storyboard editor page click Preview (note that youwon'tactually need to make any changes to your video)

Click Produce

Hover your mouse over the current cover image and click Change cover image

Select a new image from your video and click Use this image

Click Finish to finish producing your video with the new cover image

Animoto Memories, is an Animoto legacy slideshow-making tool. As of October 2018, all Animoto customers have access to our new easy-to-use, drag-and-drop video maker.

Click here to learn more about what you can do with Animoto today.

My Videos

If you need to change the cover image on an already produced Slideshow Video Builder project:

Head over to your page

Hover your mouse over your video and click on the Play button

Click Go To Video Page

On the video page click on Settings

Hover your mouse over the current cover image and click Change cover image

Select a new image from your video and click Use this image

Click Save to finish producing your video with the new cover image

Hi there! This article is about Animoto Memories, an Animoto legacy slideshow-making tool. As of October 2018, all Animoto customers have access to our new easy-to-use, drag-and-drop video maker.

Click here to learn more about what you can do with Animoto today.

There are three Animoto Memories slideshow styles that allow you to customize the font, background colors and transitions of your video: Classic, Documentary, and Frameless.

Pick background colors, font types, and font colors that best match your business or choose colors that complement the photos youre planning to use:

You'll also be able to choose from a variety of professional text animations and photo/video transitions to get the look you want:

Frame your photos and video clips in one of three ways: full frame, fit-to-screen, or inset.