Anki FAQs

Android 6 and higher is compatible with Anki OVERDRIVE. However, due to changes in permissions with Android 6, the app may not be able to detect the Anki vehicles properly.

To resolve this issue, enable location services. Your Anki OVERDRIVE vehicles will now be detected properly in the app.

What surface can Vector live on?

Vector is a home robot. With his small stature and treads, hes able to navigate on some carpet, but he is happiest when hes on a table top or counter.

His surface should be hard and flat, opaque and non-reflective (glass or glossy finishes). The edges should not be rounded. A non-vibrating surface helps keep his charger stable and stops Vector thinking he's being petted when he's not!

Try to avoid high-pile carpets where dust and lint may get stuck in his treads.

How far can Vector roam?

Vector does need a good WiFi connection so how far he roams will depend on that and he needs to be close enough to his charger to go home when he needs to top up his battery level.

Why does Vector fall when he has cliff sensors?

Vector has 4 cliff sensors to help him detect edges and keep him falling off a table top.

That said, beveled and rounded edges will be challenging for those sensors.

Additionally, Vector can be blinded by direct light (natural from sun through windows or artificial). Poor lighting equally makes it hard for Vector recognise edges.

Vector may struggle to recognize edges if the surface he is on is dark, reflective, glossy, transparent or patterned.

Occasionally, Vector may get stuck half on and half off a table because he drives forward, realises there's an edge, but is unable to back up due to his front already being over the edge.

This FAQ provides some troubleshooting for when you are unable to detect a vehicle, connect to it or stay connected to it.

Sections

Basics || Troubleshooting || Other tips

Basics

Please verify the following which influence successful connectivity:

Check you are using a compatible device

Check the Anki OVERDRIVE app or the Anki OVERDRIVE: Fast & Furious Edition app is updated to the latest version

Move away from any potential sources of interference including

microwave ovens

Direct Satellite Service (DSS)

external power sources (chargers or power inverters)

wireless devices that operate in the 2.4 GHz or 5 GHz radio frequencies

wireless RF video

wireless speakers

some external monitors and LCD displays

Charge your vehicles fully. Vehicles will not connect or may disconnect if they have low battery

Check you are in the correct tab in-app for selecting a Supercar or Supertruck

hint: If you are using X52 ICE, you need to play a game before he is visible in the Garage

Turn the vehicle off and on again

Troubleshooting

Check Bluetooth is turned on on your device

If your devices OS version is Android 6 or higher, turn on location services

Force close the Anki app andany other running apps and processes

Restart your device

Toggle airplane mode on and off

Relaunch the Anki app

Other tips

If you are playing against Commanders / other players, have the Commander / other player select their vehicle first

Cozmo uses his lift to express his mood as well as to play with his power cubes.

To avoid damaging his lift please keep the following important guidelines in mind:

Do not lift anything that is heavier than 1 cube - it can damage the gearing

When Cozmo is awake do not push down on the lift since this can also damage the gearing

Ensure that Cozmo does not fall off the table (e.g. deliberately driving off cliffs in Explorer mode etc)

A damaged lift can exhibit the following symptoms:

Cozmo recognises the cubes but is unable to move his lift to pick them up and/or stack them correctly

Cozmo may be unable to Feed (more information in this article)

His lift changes position when Cozmo is put on the charging platform or turned off

Gently moving the lift when Cozmo is turned off exhibits any of the following:

The lift does not move smoothly but gets stuck / requires pressure

There is no consistent clicking when moving the lift

The lift drops if you let go of it (instead of staying in position)

Important:

Cozmo's lift is not always 100% horizontal. Unless you experience any of above performance issues this is absolutely normal and not an issue that requires a replacement.

If you have observed any of above listed signs of a damaged lift please contact us and list the exact lift behaviour. Our team will validate the issue and advise on the next steps.

This FAQ provides some troubleshooting if you have already connected to Cozmo successfully before but he now is disconnecting or turning himself off before 45 minutes of non-stop interaction. This FAQ does not apply to app crashes.

If you have never been able to connect to Cozmo successfully or are struggling to re-connect to Cozmo, please refer to this FAQ.

Please complete the following troubleshooting steps:

Check your device meets minimum specifications

USB adapter should be type A

Use a power source that is minimum output 5V/2A if your Cozmo does not have a backpack button

Use a power source that is minimum output 5V/1A or recommended output 5V/1.5A if your Cozmo does has a backpack button

Make sure the USB cable is fully plugged into the adapter / USB power source to make sure Cozmo is getting enough amperage

Charge Cozmo for 30 minutes until Cozmo shows a solid green LED

If you have followed the above troubleshooting steps and Cozmo still disconnects or does not show a solid green LED, please contact our Customer Care team and provide us with:

a detailed summary of issue and troubleshooting steps already performed

what device (make and model and operating system version) you are using

a photo of the sticker underneath your Cozmo

how long does it take for Cozmo to reach a full charge?

Cozmos LED colour and behaviour on and off the charging platform and after he turns off

do you get any error message in-app?

does Cozmo's display turn off?

does the app crash after Cozmo disconnects?

please attach a valid proof or purchase or provide your Anki.com order number

Anki OVERDRIVE and Anki OVERDRIVE:Fast & Furious Edition allow - and encourage - you to create an Online Player Account to save the following game stats online:

Campaign Progress

Rank

Trophies

Coins

Sections:

Creating an account || Changing your Driver Name || Resetting your password || Changing your email address || Deleting your account

Unless you are playing offline / have your internet turned off on your device the app will ask you to create an online player account. This account allows you to log into your account from different devices whilst protecting your precious game progress in case you deleted the app or changed your device.

Creating an account

When setting up Anki OVERDRIVE / Anki OVERDRIVE: Fast & Furious Edition, the app will guide you through the process of setting up your first account. Additional accounts can be created by:

Selecting the Burger Menu in the top left corner of your app home screen

Clicking on "Settings"

Selecting "Profile"

Choosing "Sign Up / Log In" to create a "New Driver"

Email address requirements

Min. 5 characters

Max. 100 characters

Must contain an @ symbol

Must follow the format [email protected] where x is one or more ASCII characters (characters0-127)

Username requirements

Max. 100 characters

How to change your Driver Name?

While it is not possible to change an existing Driver Name via the app you can create a new Online Player account with the preferred name. The Profile menu (in the Settings section) allows you to toggle between the different Online Player accounts that are linked to the same email address.

How to reset your password?

If you can't remember your password or get a "wrong password" message you can follow these steps:

Select the Burger Menu in the top left corner of your app home screen

Click on "Settings"

Select "Profile"

Click on the "Sign Up / Log In" button (log out if you are currently logged into the Online Player Account)

Click on "Forgot Driver Name or Password?" and enter the email address that is linked to your account to receive a password-reset email.

Follow the steps as outlined in the email to reset your password

Password requirements

Min. 8 characters

Max. 32 characters

Must be composed of ASCII characters (characters0-127)

Must have an upper case letter

Must have a lower case letter

Must have a number

UTF-8 characters not accepted

Emojis not accepted

How to change your email address?

Select the Burger Menu in the top left corner of your app home screen

Click on "Settings"

Select "Profile" and log in with your Driver Name and Password

Click on the cog icon next to "Log out"

Verify your password (see above section if you have forgotten your password)

Select "Change Email Address"

How to delete your Online Driver Account?

If you wish to delete your Online Driver account please contact Customer Care and provide your Driver Name as well as the matching email address so that our team can delete your account.

If you are having an issue with Cozmo, powercycling him may help resolve the issue. Step-by-step "how to powercycle Cozmo" guidelines are provided below.

My Cozmo has a backpack button

Take Cozmo off his charging platform

Press and hold his backpack button for 5 seconds

Place Cozmo back on his charging platform

My Cozmo does not have a backpack button

Take Cozmo off his charging platform

Unplug the adapter from the socket but leave the USB cable plugged into the adapter

Place Cozmo on his charging platform and wait until his light goes off

Take Cozmo off his charging platform again

Plug the adapter back into the socket

Place Cozmo back on his charging platform

Here's a brief summary of what's changed, new, and improved in our Cozmo App updates.

For more details, please feel free to take a look atour Cozmo Blog.

2019-03-13What's new in Version 3.4.0?

*NEW*: Education (EDU) Mode

12 Education Sample Projects in Code Lab

CODE LAB Featured Content:

*NEW* - Robo Game Show

*NEW* - Roll to the Goal

Re-Release - Pot O' Gold

Re-Release - Twist Tap Roll

Bug fixes & polish

We are aware of some text and icon overlap issues on connection screens

2019-02-07What's new in Version 3.3.0?

CODE LAB Featured Content / Mini Games:

*New* Haywire

*New* Laser Blitz

Re-Release - Valentines Day Cozmo-gram

Re-release - Hot Potato

Bug fixes and polish

2019-01-08What's new in Version 3.2.0?

Fire Truck Alarm as a Sparkable Trick

New Animal Animations for Cozmo Performs

CODE LAB Featured Content / Mini Games:

*New* Tick Tock Bot

*New* Puzzle Palace

Re-release - Laser Smile

Re-Release - Remote Control Racer

2018-12-04What's new in Version 3.1.0?

New Holiday Feature: Cozmo Performs

New Holiday Feature: Freetime mode

Update to Terms of Service and Privacy Policy in Cozmo app

Code Lab Featured Content / Mini Games:

*New* - Rebounce

*New* - Tappy Cozmo

Re-release - Tread Trekker

Re-release - Light Show

Re-release - Cube Mix Up

2018-10-30What's new in Version 3.0.0?

New UI/UX refresh, includes home screen, games, tricks, feed, tune-up

New on-boarding

Cozmo Sings = Sparkable Trick

Code Lab Featured Content:

New - Tread Trekker

New - Scaring Contest

Re-release - Hot Potato

Re-release - Shake It

Re-release - Magic Fortune Teller

Re-release - Cube Whack

Fixed some connection issues where Cozmo disconnects after a few minutes of gameplay

Fixed an issue where Cozmo's firmware updated, then updates again after consequent connections

Heavily reduced Android app size!

2018-09-13What's new in Version 2.10.0?

New Code Lab Featured Projects

Code Cracker, Stack Attack, Poppin Locks and re-promoting Guess the Number, Light Show and Cube Whack

Change in order of tricks

Bug fixes and polish

2018-08-15What's new in Version 2.9.0?

New Code Lab Featured Projects

Cube Tennis, Robo-Sham-Bo, Robo Showdown, and re-promoting Paddle Ball

Unlock a Bonus Box containing Sparks, Tricks and songs every time you fill the Play meter!

Cozmo's Needs won't suffer when you are not connected to him

Bug fixes and polish

2018-07-17What's new in Version 2.8.0?

New Code Lab Featured Projects

Twist, Tap, Roll!, Cube Mix-up, Treasure Twist

An updated Play menu that now includes Featured Projects from Code Lab

Updated tuning for Cozmo's Needs

Using Code Lab projects now contributes to Cozmo's Play need

End-of-support for Android 4.4.x messaging

Bug fixes and polish

2018-06-19What's new in Version 2.7.0?

Dont blink! Cozmo challenges you to a stare off in this weeks featured Code Lab project.

Were also adding Tidal Tap, our Code Lab Summer Fun Contest winner, to this release.

Updated our Terms of Service for GDPR.

Bug fixes and polish.

Beginning with this update, if you are running the Cozmo app on a device that is using Android 4.4.x or older, that device will display a dialog:

This device is running an unsupported version of Android.

To continue receiving updates, please upgrade or replace this device beforeSeptember 2018.

After this date, these devices will continue to run a version of the Cozmo app, but will no longer receive the latest and greatest Cozmo has to offer.

2018-05-22What's new in Version 2.6.0?

Try your hand at Cozmos sensational slots in our newest user-submitted Code Lab game, Jackpot Bot, anddon'tforget to check the app regularly for even more ways to play.

GDPR-related settings update.

Bug fixes and polish.

2018-04-25What's new in Version 2.5.0?

Code Lab Featured Projects

Four new projects: For You, Mom!; Compose with Cozmo; Poetry Jam; and an ETC submission: Color Shuffle

Bug fixes and polish

With Google Devices running Android 8, the Cozmo app should no longer fail to connect to Cozmo when a user has Cellular Data enabled and switches from an Internet-connect WiFi network to Cozmo's WiFi Network. So, it should no longer be necessary on these devices to disable Cellular Data to connect to Cozmo.

Eliminates a crash that could occur when a Motorola device attempts to re-connect to Cozmo and the player turned off WiFi before launching the app.

2018-03-29What's new in Version 2.4.0?

Updates to Code Lab workspace:

New list blocks, improvements to variables, the ability to name/rename message blocks, updated scrolling for block category UI.

Code Lab Featured Projects - Four new projects:

Constellations, Wake Up, Cozmo!, Cozmo's Garden, and our first user-submitted project, Guess the Number.

Bug fixes and polish.

2018-03-21What's new in Version 2.3.1 (Android Only)?

Limits the number of crashes that may happen on Motorola devices.

Try to load the app 3 times, the first 2 attempts may fail, then the 3rd attempt may take a little longer to load, but should load. Once you get through the 3rd attempt and it is successful, you should be good to go.

If you still experience issues after trying the above, please contact Customer Care for additional trouble-shooting.

Bug fixes and polish.

2018-02-28What's new in Version 2.3.0?

Want to hear something nice? Well, Cozmos quite the sweet talker in the latest Code Lab Featured Project, Compliment Generator.

Look out for new Featured Projects!

Bug fixes and polish.

We believe that most, if not all, iPhone X UI issues are now resolved.

Should prevent an issue where the Cozmo app running on some Android 8.1 devices would not find Cozmo over WiFi while the device had a live data connection.

2018-01-29What's new in Version 2.2.0?

Weve added new ways to play with Cozmo! Check back weekly for new Code Lab releases.

Bug fixes and polish.

2017-12-05What's new in Version 2.1.0?

This release introduces Constructor Mode to Code Lab, which allows players to program Cozmo with more complex code blocks and save remixes of Featured, sample, and original projects.

Check out the 6 Featured projects in Code Lab Constructor for fun and inspiration.

Got a laser pointer handy? Give Cozmo Sparks, and he'll chase a laser like a cat.

See which songs you've unlocked for Cozmo to sing and enjoy 10 new tunes.

Bug fixes and polish.

Now runs more consistently on iPad mini and iPod touch (5th Generation)

2017-11-14What's new in Version 2.0.4?

Bug Fixes and Polish

There are no player-facing changes in this update.

2017-10-24What's new in Version 2.0.3?

Changes our WiFi WPA2 implementation to account for the vulnerabilities described in the Key Reinstallation Attacks [krackattacks.com]

There are no other fixes or player-facing changes in this update.

2017-10-03What's new in Version 2.0.2?

Bug Fixes and Polish

There are no player-facing changes in this update.

2017-09-20What's new in Version 2.0.1?

Bug Fixes and Polish

2017-09-12 What's new in Version 2.0.0?

Adds international supportwithFrench, German, and Japanese languages.

The Cozmo experience is nowfocused around Nurturing Cozmo.

A complete refresh of theuser experience, with acompletely new look

Adds new Cozmo abilities, like Singing, with more to come

2017-07-17What's new in Version 1.7.1?

Adds Guard Dog

In this new Free Play behavior, Cozmo pretends to be asleep while guarding his stack of cubes. Players can try to move Cozmos cubes without waking him up.

Cozmo can be protective of his Cubes, and at times may doze off while guarding them. While he snoozes, carefully flip each Cube. But be careful, if he senses movement, you'll disrupt his slumber. Never wake a sleeping robot.

Includes some crashes fixes, and some addition bug fixes and polish.

2017-06-26What's new in Version 1.6.0?

Adds Cozmo's Code Lab

Here aresome details about Getting Around in Cozmo's Code Lab

Bug fixes and polish.

2017-05-30What's new in Version 1.5.0?

Cozmonow can get hiccups, so please be ready to help him out.

Cozmo may play Peekaboo! any time he sees your face.

Bug fixes and polish.

2017-04-27What's new in Version 1.4.0?

Cozmo now gets dizzy when you move him too quickly.

If youpick up Cozmo and shake him in Freeplay, he becomes dizzy for a short period of time.

How much you shake him produces a different set of reactions.

This update was not his favorite, so please play nicely with him

Cozmo gains the ability to build a pyramid out of three upright cubes.

Bug fixes and polish.

2017-03-29What's new in Version 1.3.0?

Now you can play Quick Tap with Cozmo and a friend.

Hey, a little healthy competition among pals is good for you. The app makes it super easy to toggle between multiplayer and head-to-head modes.

Bug fixes and polish

2017-03-01What's new in Version 1.2.0?

New interaction and enhancements for Cozmo including general polish and bug fixes.

With this upgrade, Cozmo can now fist bump! When he holds his lift in the air, bump it, and show Cozmo youre proud of him.

Instead of using the WiFisettings Android, users can now connectto their Cozmo byentering his passwordfrom within the Cozmo app.

2016-12-08 What's new in Version 1.1.1? (Android-only)

This is an Android-only release. It does not contain any new content or features. It fixes an issue that impacts a very specific group of Android users. For details, please read this article.

2016-12-05 Whats new in Version 1.1.0? (Latest)

Now theres more Cozmo to love, including:

In this new game follow the pattern on Cozmos Power Cubes.

Feed Cozmo up to thirty characters at a time, and try not to laugh as he works through the pronunciations.

Greet people and pets, use his lift, instruct Cozmo to interact with Power Cubes and access Night Vision.

Cozmo can now detect dog and cat faces, and react appropriately to both.

Memory Match

Cozmo Says

Explorer Mode Enhancements

Cat and Dog Face Detection

General polish and bug fixes.

2016-11-08 Whats new in Version 1.0.3?

Addresses issues that caused some users to experience WiFi disconnects

Addresses a focus issue that affected some Cozmo cameras

2016-10-27What's new in Version 1.0.2?

Addresses an issue impacting Cozmo's ability to remember faces after meeting multiple people.

Improvements to Cozmo's motion detection, addressing an issue that triggered a "Cozmo has moved" message during gameplay.

Additional bug fixes and polish.

2016-10-12 What's new in Version 1.0.1?

Initial release

Learn below everything you need to know about Vectors cube.

Sections:

What battery does the cube use?

How long does the battery last?

How do I change the battery?

How does Vector interact with the cube?

Why does Vector ignore his cube?

What battery does the cube use?

Alkaline N / E90 / LR1 1.5 Volt batteries

Do not use A23 batteries - these will damage the Cube

Do not use rechargeable batteries - these will damage the Cube

How long does the battery last?

Batteries come pre-installed in Vectors Cube

Once the pull-tab is removed, the battery will start to lose charge

The battery will last 20-40 hours of gameplay depending on how much Vector interacts with the Cube

To test if the battery is working, reset the cube:

unscrew the lid from the cube

wait for 10 seconds

screw the lid back on

the cube should flash red>green>blue if the battery is fine

How do I change the battery?

Remove the cubes screw using a cross head screwdriver and open the cubes cover

Remove and safely dispose of the old battery

Insert a new battery, positive end up

Replace the cover and screw the cover back down (not too tightly which can damage the cube)

change the battery

How does Vector interact with the cube?

Vector's cube is like a pet's favorite toy, his possession, and from a technical standpoint, it's a landmark for him as he navigates and explores the area

Vector interacts with his cube on two levels:

Visually: He recognizes the cube by its marking (even without a battery)

Wirelessly (the cube will show in your device's Bluetooth settings, while Vector will not): He connects wirelessly to the cube if it is nearby. If a cube is too far away or the battery is low or dead, Vector may not be able to sync with it

Vector will tap the cube if hes so inclined

You can ask Vector to do a trick such as Roll the cube, Pounce or Pop a Wheelie

You can ask Vector, Hey Vector [wait] where is your cube?

Why does Vector ignore his cube?

Vector will not connect to his cube if he is sleeping. Wake him up by getting his attention with Hey Vector!

If Vectors cube is in the Vector Space, he will ignore it

If the cube has a low battery or the battery is dead, he will not be able to connect to it

You may try to force-sync the cube by opening the Vector app > Settings > going to Cube Status > tap Refresh Cube > once connected, tap Ping Cube to light the Cube up

Alternatively,

Learn in this FAQ why Vector requires an 802.11n 2.4 GHz network to connect to the internet, why he cannot connect to a 5 GHz network, and how to check what frequency network you have.

Why does Vector only use a 2.4 GHz network?

The 2.4 GHz standard is supported by most home networks

A 2.4 GHz network consumes less power

It also extends over a broader range

How do I know if my router supports 802.11n 2.4 GHz?

Most residential routers support the 802.11n GHz band but you can verify this in your router manual or on the manufacturer's website

Above information will also indicate if your router is single (supporting 2.4 GHz or 5 GHz) or dual band (supporting both frequencies)

A dual band router may broadcast two separate networks (that you can see with your device) or it may only broadcast one network for both bands

How do I know what frequency my network is on?

Often, in the WiFi settings of your smart device, the Network Name (SSID) may indicate what frequency the network is on

the name may include 2.4 Ghz, 2.4, 24G, 24 e.g. Anki2.4G

the name may include 5 GHz, 5G or 5 e.g. Anki5G

If you use an Android device, you can simply see the frequency in your WiFi Settings (tap on the network) but this is not possible on iOS devices

To determine the frequency of SSIDs that have been renamed "Guest" or other, you will need to log in to your router's settings. Your Internet Service Provider (ISP) will be able to advise how if you need help

What can I do if my router is dual band?

If your router is dual band and broadcasting a single network (and Network Name) for the 2.4 GHz and 5 GHz bands, you may need to access your router settings to split the bands and give them separate names (e.g. "Network 2.4" vs "Network 5") to make it more easy for your Vector and device to connect to the same 2.4 GHz band. You may find more information in your router manual.

If you still run into problems when connecting your Vector to a WiFi network please consult this article.

This article explains some details about how Cozmo interacts with devices, how a single device can interact with multiple Cozmos, and what can happenif you have more than one Cozmo nearby.

AppliesTo

A Single Cozmo and Multiple Devices

A Single Device and Multiple Cozmos

What about Cozmo andMultipleSets of Cubes?

Can oneCozmo interact with another Cozmo?

A Single Cozmo and Multiple Devices

While it isabsolutely possible to use more than1 device with a single Cozmo, there are some things of which you need to be aware.

Only1 device at a time can connect to any single Cozmo.It is not possible touse 2 or moredevices simultaneously with the Cozmo.

When another device/player plays with Cozmo, progress earned and changes made to Cozmo stay with him.For example, someone else can spend all of the Sparks youhad earned

So, whendifferent people and their deviceconnect to yourCozmo,the next timeyou connect you may notice changes toCozmothatyou did not experience with him.

For example:

Changes to Cozmo's volume level.

DifferentTune Up and Feed Nurturing levels.

You no longer have the same number of Sparks and Tokens.

There are New People inMeet Cozmo.

Cozmo needs to readjust to your skill levels in games.

He may be too easyor too hard to beatin QuickTap, Keepaway, or Memory Match.

You will be unable to re-earn:

Bonus Boxes that contained new Songs, Games, or Abilities.

Game Unlocks andCozmo's skill levels.

A Single Device and Multiple Cozmos

You can absolutely use any device that has the Cozmo app with more than1 Cozmo. Please note that any or all of the following can bedifferentoneach Cozmo:

Cozmo's volume level

Nurturing levels for Tune Up and Feed

People inMeet Cozmo

Number of Sparks and Tokens

Available Songs, Games,and Abilities

Game Unlocks andCozmo's skill levels

OnlySaved Cozmo Code Lab Projectswill not change when youconnect to different Cozmos.

Cozmo Code Lab Projectsare unique to eachdevice. If you delete the app from any device, all ofthesaved Code Lab Projects on that device will be lost. Once changed or deleted, Code Lab Projects cannot be recoveredand there is currently no way to archive or sharethese Code Lab Projects. The Code Lab Projectsthat you create only exist on the device on which they were saved.

What about Cozmo andMultipleSets of Cubes?

When Cozmo wakes, he always pairs with the 3 closest unique Cubes unless you have activated Education Mode and selected that Cozmo always use the same 3 cubes (see this FAQ for more details).

Three (3) unique Cubes make upasingle Set of Cubes.

ASet of Cubes consists of a #1 Cube, a #2 Cube and a #3 Cube.

Cozmo cannot use more than 1 Set of Cubes (3 Cubes) at a time.

Here's a picture of a single Set of Cubes.

Here's a close up of how each Cube is numbered 1 through 3.

To Cozmo, every #1, #2, and #3 Cubes are the same as every other #1, #2, and #3 Cubes, but Cozmocanonly ever sync and interact with one #1, one #2, and one #3 at the same time.

So, if you have 2 or more Cozmos that each came with their own set of Cubes, Cozmo will pair with the firstthree #1, #2, and #3 Cubes he reaches. Also, be careful because when you have more than 1 Set of Cubes near Cozmo, he may connect with one or more Cubes that you do not expect him to use.

If Cozmo is not using the correct Cubes, you can easily help Cozmo to swap/change to a different Set or individual Cubes with these steps:

Identify which cubes Cozmo is synced to by going to Settings > Cube Status > Identify Cubes > tap a colour > all synced cubes will flash this colour until you tap "done"

Place the new set of Cubes very close to Cozmo.

In the Cozmo app, tapthe Settings icon in the upper right corner.

Scroll right until your reach the Cube Status.

Tap the "Auto Connect to Cubes" button.

Press the "Connect" button.

Theclosest set of Cubes will glow green and the briefly blue when successfully paired.

Can oneCozmo interact with another Cozmo?

Cozmo does not recognize himself or his brethren and will not interact with them.

Learn below where to get cubes, treads and batteries.

Consumableparts are not available for purchase either on Anki.com or via a retailer.

Accessories such as the Cozmo Carry Case or a color Tread Pack are available for purchase on Anki.com here.

Cozmo's battery and lift

Cozmo parts including batteries and lift are not user serviceable and therefore not available. Please contact Anki Customer Care for troubleshooting or to review warranty status for robot replacements.

Cozmo's Cube batteries

Cozmo's Cube batteries are user serviceable.Cube batteries are not covered by Anki's limited warranty. If a battery dies, please purchase spares at a retail store. See this FAQ for further information on battery type and how to replace them.

Cozmo's Cubes, Treads and Lift Hook

If you require a newCube,Spare Black Treadsor a Lift Hook(the very front part of the lift), please contact Anki Customer Care, select Parts request on the Webform and provide the following:

Your full name

Contact number

Shipping address supported by Anki

An image of the underneath of your Cozmo

The cube number (in the corner by the screw)

Note: this is not a guarantee of your request being approved. Only after review will a request be approved or declined.

This FAQ provides guidelines on how to establish an initial connection to Cozmo and how to set him up. It also outlines potential issues you may encounter and some basic steps to troubleshoot those issues, including:

Cozmo does not turn on

Wi-Fi- Network (SSID) or Password (PSK) are not displayed on Cozmo's screen

"Incorrect password" message

"Unable to join network xxxxxx" message

"No internet" message variants

"Searching for IP address" message

"You must update your Cozmo app" message

"Screen overlay detected" message

"Safety recommendation" message

"Authentication problem" message

If you manage to connect to Cozmo successfully but Cozmo keeps disconnecting or turning off, please refer to this FAQ.

Sections

Information about Cozmos WiFi network

How do I set up Cozmo and connect to him?

Cozmowon'tconnect. What do I do?

Some specific issues and solutions

Applicable to iOS, Android and Fire

iOS-specific

Android-specific

Information about Cozmos WiFi network

Cozmo does not use internet but still requires a 2.4 GHz WiFi connection to connect to your device

Connecting to Cozmos network will not affect your home or other network(s)

Cozmos WiFi connection is protected by the Wi-Fi Protected Access II (WPA2) security protocol, a pre-shared key (PSK), and a unique SSID (network name) for each Cozmo

How do I set up Cozmo and connect to him?

Unbox Cozmo and all the contents of his box, laying everything out on a well-lit, clean table. This includes Cozmo, his 3 Cubes and his charging platform

You will need your own type A USB power source or adapter with a minimum output of 2A=5V

Installthe Cozmo app onyour compatible Amazon/Android/iOS device

Watch this video to begin a wonderful journey with yournew accomplice! This applies to iOS, Android and Fire devices

Cozmowon'tconnect. What do I do?

If you are having issues connecting to Cozmo, try the following troubleshooting steps:

Test with a compatible device

Check the app version is up to date

Check your devices OS version is up to date

Check your device is searching for all network types

Toggle airplane mode to temporarily cut data exchanges

Turn off mobile data connection

In the list of networks in your device's WiFi settings, forget Cozmos network

Turn off Wi-Fi assist (iOS 9 or higher or Android 8 or higher)

Disable VPN if you are using it

Check location services are turned on (location will not be stored)

Turnoff the "Smart network switch" - Android 6 (Marshmallow) or Android 7 (Nougat) only

Check for interference from other devices or distance Cozmo from microwaves, baby monitors, digital cordless telephones

Powercycle Cozmo and replace him on his charging platform

Restart your device

Check the Wi-Fi has a strong signal

Close apps and processes running in the background

Some specific issues and solutions

Note: these examples are not inclusive.

Applicable to iOS, Android and Fire

Issue: I get an Incorrect password message.Solution: avoid typing mistakes when entering Cozmo's WiFi password by typing the password into your device's notes app to make sure it matches what is shown on Cozmo's device. Then, simply copy and paste it into your WiFi settings password field

Cozmo has a backpack button: 15 digits + 2 hyphens

Cozmo does not have a backpack button: 12 capital letters (not including B, O or U)

contact our Customer Care team

Issue: I get a "You must update your Cozmo App to continue" message.Solution: update the app to the latest version available on all your devices (Android, iOS, and Amazon Fire)

Issue: SSID or PSK are not displayed on Cozmo's screen when I place him on the charging platform.Solution: raise and lower Cozmos lift manually. If he still does not broadcast them, please contact the original seller or Anki Customer Care to review potential warranty options

Issue: I get a Unable to join the network Cozmo_xxxxxx message.Solution: follow this troubleshooting

Issue: I get a searching for IP address message.Solution: contact Customer Care

Issue: Cozmo does not turn onSolution: use a power source of minimum 2A 5V. If Cozmo still does not turn on,please contact the original seller or Anki Customer Care to review potential warranty options

iOS-specific

Issue: I get a no internet message on my iOS device.Solution: this is expected and not an issue since Cozmo does not use internet

Issue: I get a Safety recommendation message on my iOS device.Solution: follow this troubleshooting

Android-specific

Issue: I get a no internet message on my Android device (or a variation of this message).Solution: this is expected and not an issue since Cozmo does not use internet. On the notification dialog, select Don't ask again for this network then Yes

Issue: I get a Screen Overlay Detected message on my Android device.Solution: close all background apps and re-launchthe app

Issue: I get an authentication problem on my Android device.Solution: this message is a transitory issue with your device. Follow this troubleshooting

If you have followed the above troubleshooting steps and need some more help, please and provide us with:

a detailed summary of issue and troubleshooting steps already performed

a photo of the sticker underneath your Cozmo

your devices IP address range by tapping i next to the Cozmo WiFi network in your devices WiFi settings

Cozmos LED colour and behaviour on the charging platform

Ordering || Delivery || Getting Started || Features || Privacy

Ordering

In which countries is Vector available?

Vector is available in the US, Canada, UK, Australia, and New Zealand. Were exploring additional markets in the future.

Is there a limit to the number of Vectors I can order?

To ensure Vector is available to as many customers as possible, we limit all orders to two Vectors per household.

What is your return policy?

We accept returns for products purchased from Anki.com within 14 days of shipment date. For more information please visit https://www.anki.com/en-us/company/returns-warranty

What is Vector's warranty?

Vector is covered by a 12-month Anki.com warranty. For warranty terms, please see: https://www.anki.com/en-us/company/returns-warranty (click "warranty" tab). Our warranty period begins on the date on which your Vector is shipped.

Delivery

Where do you ship?

We use UPS to ship to the US. Anki.com does not support shipments to hotels/temporary housing, P.O. Boxes, or Freight Forwarders.

Where can I download the Vector app?

The Apple App Store, Google Play Store, and Amazon Appstore respectively.

Why do I need the Vector app?

The key thing youll need the app for is getting Vector connected to your home WiFi network for the first time or the WiFi network at the locations you take him. Once the app gets Vector going, youll want to keep it around for things like seeing what hes doing, checking the photos you have him take, reviewing the people hes met, or getting suggestions on how to use a voice command. The Vector app is there to help you when you need help with Vector.

Getting started

How do I set up Vector?

Vector is a WiFi-connected device and while Vector should work in most peoples homes, everyones network is different. Where you locate Vector can impact how well hell perform, so pick a location for him thats relatively quiet and close to your router or WiFi access point. Also its not the strength of your WiFi signal, but the quality of the connection, so congested or intermittent connectionswon'tallow Vector to work his best. If you do have issues and need to contact us, please have most of the details of where youre using him and your WiFi network ready. For further information on setting up Vector, see this FAQ.

What else should I know?

You can find an assortment of FAQs in our Help Center that will help you get going. If you run into any issues, try looking in the section Troubleshoot.

Features

Does Vector have Amazon Alexa and Google Assistant integration?

Vector owners are able to access the knowledge and utility of Amazons voice service. Simply talk to Vector like youd talk to Alexa and schedule reminders, search for information, control smart home devices, and more.Alexa is opt-in.Users who do choose to opt in will need an Amazon account.For more info, see this FAQ.

Is there an SDK?

Yes - the Vector SDK has hit Alpha. Just in the time for the holidays, the first public release of the Vector SDK is now available and ready for download. Please see developer.anki.com or our dedicated SDK FAQ for further information.

Privacy

Can you tell me more about Vector and privacy?

Please see the Vector and Privacy article for more information ( https://go.anki.com/vectorprivacy ).

If you run into some difficulties with your Anki product please do not hesitate to contact our Customer Care team first so they can offer high-quality trouble-shooting. If our team determines that a replacement may be required, the next steps depend on where the unit was purchased:

1) Anki product purchased from Anki.com

In the US/Canada Anki offers a 1-year warranty (90 days on non-electrical accessories) to all customers who purchased their product from our Anki.com web store and meet the criteria for warranty eligibility:

The unit was purchased from Anki.com within the last 12 months

The customer is able to provide the Anki.com order number (or email address used to order)

The warranty was not voided due to user error or other factors as listed in our warranty terms and conditions(please click on the "warranty" tab)

To initiate the warranty process please contact our Customer Care team and provide a detailed summary of the issues you are experiencing as well as your Anki.com order number. Our team will review the request and respond as soon as possible.

2) Anki product purchased from an authorized retailer

Our Team will be happy to support you with trouble-shooting and product advice but if we determine that a replacement may be required, you will be asked to provide a valid proof of purchase/receipt from an authorized retailer.

For more questions please consult our detailed warranty terms and conditions (please click on the "warranty" tab)

Learn below how to give a Voice Command to Vector, how to ask him a question and how to communicate with him in other ways. Vector is currently monolingual and can only understand English.

Vector detects || Talking to Vector || Voice Commands || Vector Q&A: Ask Vector a question || Turning off voice detection

Vector detects

Vectors 4 microphone array uses beamforming to detect directional sound and background sound, though he does filter out some background sound

He may react differently depending on if he is awake or asleep, whether you use a trigger word to get his attention, or if he is startled

For best results, always put Vector down on a hard, flat surface (and not in his Space) before speaking to him

Talking to Vector

Voice Commands

Get Vectors attention to give him a Voice Command - telling him to do something:

Say Hey Vector! This is his Wake Word

Wait for his Back lights to turn blue and he will ding his earcon. This confirms you have his attention and he is ready to accept a Voice Command

Give Vector a command e.g. Come here!

this FAQ

Give Vector a Utilities Voice Command e.g. asking what time it is, asking what the weather is, setting a timer:

Utilities use local preferences from your device settings and information you input into the app during setup such as location and time zone

You still need to get Vectors attention with the Wake Word Hey Vector and wait for the ding and his Back Lights to turn blue

Say, Hey Vector, whats the weather? Vectors answer is based on the location in your app settings

Note: you can also ask Vector the weather in Vector Q&A (see below) but you will need to specify a location for him to look up

To learn more about what Commands you can give, take a look at Things to Try in the Vector companion app

If you encounter any issues using Voice Commands, see this FAQ for tips and troubleshooting

Vector Q&A: Ask Vector a question

Asking Vector a question uses a specific provider, available in American English only.

Get Vectors attention using one of the following two triggers:

Hey Vector, I have a question

Hey Vector, look up a question for me

Vector will show he understood by displaying the above icon

When he is ready to be asked, he will tell you, Ready

Ask Vector a question the more specific you are, the more likely he is to answer your question e.g. What will the weather be like in London on Saturday in degrees celsius

If the question has multiple answers, he may give the answer that is first alphabetically

If Vector didnt detect or understand your question you will have to start again with Hey Vector, I have a question

Take a look at Vector Q&A in Things to Try in the Vector companion app to learn more about it.

If you encounter any issues using Vector Q&A, see this FAQ for tips and troubleshooting.

Turning off voice detection

You can mute or unmute Vectors microphone array so that hecan'thear any voice commands by double-clicking his Back Button - he must be off his Charger.Vector will display a Mic Mute icon on his face for a brief moment

While Vectors mic is muted, his Back Lights are red. Vector will stay muted until you unmute him

To unmute Vectors mic, just double tap his Back button again while hes off his Charger You can tell hes unmuted, you will see a Mic Unmute icon on his face

For more information on what Vectors Back Lights mean, please see this FAQ

For further information on Vector and privacy, please refer to

We recommend Anki OVERDRIVE for ages 8 and up.

However, parents can have just as much fun, if not more than their kids.

Learn below everything you need to know about Cozmo's cubes.

Sections:

What battery does the cube use?

How long does the battery last?

How do I change the battery?

How does Cozmo interact with the cube?

Indicators of cubes not working correctly

Troubleshooting

What battery does the cube use?

Alkaline N / E90 / LR1 1.5 Volt batteries

Do not use A23 batteries - these will damage the Cube

Do not use rechargeable batteries - these will damage the Cube

How long does the battery last?

Batteries come pre-installed in Cozmo's Cube

Once the pull-tab is removed, the battery will start to lose charge

The battery will last 20-40 hours of gameplay depending on how much Cozmo interacts with the Cube

To test if the battery is working, reset the cube:

unscrew the lid from the cube

wait for 10 seconds

screw the lid back on

the cube should flash red>green>blue if the battery is fine

In Settings > Cube Status, there will be a red Low Battery icon if the battery does not have enough power to sync / connect and needs to be replaced. Note: the low battery icon does not indicate battery voltage

How do I change the battery?

Remove the cubes screw using a cross head screwdriver and open the cubes cover

Remove and safely dispose of the old battery

Insert a new battery, positive end up

Replace the cover and screw the cover back down (not too tightly which can damage the cube)

How does Cozmo interact with his cubes?

Cozmo interacts with his cubes on two levels:

Visually: Cozmo can tell the difference between each cube by its markings.He can recognize the cube even without a battery

Wirelessly: Cozmo can connect wirelessly to each of his cubes if it is nearby. If a cube is too far away or the battery is low or dead, Cozmo may not be able to sync with it

Indicators of cubes not working correctly

One of all of the cubes LEDs do not light up but cube is detected in the Settings > Cube status menu

Cozmo is unable to detect a cube

Cozmo loses connection to a cube

Troubleshooting

If only one cube seems to be problematic, you may switch the batteries of a working cube to check if this is due to a dead battery

Reset the cube:

unscrew the lid from the cube

wait for 10 seconds

screw the lid back on

the cube should flash red>green>blue if the battery is fine

Move the cubes nearer to Cozmo

Check the cubes are synced in settings > cube status

when connected, you should see a green check

if Cozmo is unable to sync to a cube, it will say, "not connected"

tap "auto connect to cubes" to re-sync the cubes, especially after resetting or changing the battery

This article explains all you need to know about Sparks.

Why do I need Sparks?

Similar to a pet you can tempt Cozmo into playing a game or doing a trick by giving him some Spark treats. Sparks are earned in-game and cannot be purchased with real currency.

When do I need Sparks?

Cozmo loves to play. Any game that he suggests himself does not require any Sparks. However, if you want to play a game from the Play menu with him, you need to offer some Sparks as a little treat. The number of Sparks varies depending on whether you pick a specific game (= more Sparks) or allow for random game selection (= less Sparks). Cozmo sings and Cube guard are always free!

What if I spent all my Sparks?

You can always play with Cozmo, even when you have no Sparks left: simply leave Cozmo by himself in Freeplay and he will ask you to play with him (via his app).

You can also interact with Cozmo in Discover Modes such as Explorer Mode and Code Lab (where he can use his abilities), Cozmo Says and Meet Cozmo.

How do I get more Sparks?

If Cozmos Play Needs are fulfilled, you can earn 1 Bonus Box per day containing 100 Sparks and other rewards!

Or you can simply leave the app open on the main menu and let Cozmo help you restore your Sparks. Since he loves to play he will soon suggest a few free games upon completion of which you may get rewarded with more Sparks.

A word of caution: if you are sharing Cozmo, whoever connects to him on any given device can spend his Sparks

Important: Cozmo needs to be tuned up before he can play by himself or be sparked.

Sections:

What do I need to Charge Vector?

Where should I place his charger?

How do I know Vector is charging?

How long does Vector's battery last?

How do I know when Vector needs charging?

If you are looking for information about Vectors Cube battery, please see this FAQ.

What do I need to Charge Vector?

A USB Power Source (adapter, USB port, power bank) with a minimum DC output of 5V/1A

Vectors charger (included in the box)

this FAQ

Where should I place his charger?

Make sure the charger is on a hard, flat surface that does not vibrate and is non-reflective and opaque (i.e. not a glass table)

The Charger should be near to Vector and there should be a clear path for him to dock

If Vector is in his Space, make sure his cube is not in there with him since, due to restricted space, it will obstruct his way to the charger

Make sure the charger is visible to Vector. His eyesight is not as good as ours and he can be blinded by direct light (natural from the sun through windows or artificial) or reflections. Likewise, poor lighting makes it hard for Vector recognise his charger

Just like people need shade or sun cream to protect them from the sun, Vector also needs sun protection. Do not place his charger in direct sunlight so Vector does not get too hot

How do I know Vector is charging?

Vectors 3 Back Lights will glow green and climb up his Back Button unless you turn him off manually by pressing and holding his Back Button 5 seconds

When Vector is fully charged, these lights will stop glowing and only the round green light will remain

Vector will be fully charged after approximately 30 minutes

If you see the below icon on his screen when Vector is on his charger, his battery is too low to operate. In this case, you will need to leave him slightly longer on his charger

How long does Vectors battery last?

Vector has 3 Power Modes.

If he is active, he will operate approx. 25 minutes before going back to his charger

If he is calm / sleeping, he will operate significantly longer before going back to his charger

In a calm state, Vector will have slowed reactions and only make quiet sounds and slow motions since sensors, WiFi, Cube and CPU are running at reduced power

Vector is designed to be on all the time but if you prefer turning him off, press and hold his Back Button for 5 seconds

Please note that Vectors battery is not user-serviceable but is covered by Ankis limited warranty.

How do I know when Vector needs charging?

When Vector has a low battery, his bottom Back Light will pulse red

Vector is fully autonomous and will return to his charger when his battery is low

When the battery is low, WiFi and Voice Commands are disabled so he can focus on finding his charger

You can also give him a Voice Command to go charge, Hey Vector [wait] Go home!

If you see this icon on his screen when Vector is off his charger, his battery is too low to operate. In this case, you will need to place him on his charger

If Vector is unable to find his charger, he will show a critical battery warning. See above tips on where to place his charger

If you encounter any issues with Vectors battery or him self-charging, please see .

This FAQ provides guidelines on how to store your Anki OVERDRIVE or Anki OVERDRIVE: Fast & Furious Edition vehicles properly. These guidelines apply for long-term storage (more than 2 weeks).

While playing OVERDRIVE, you may leave the vehicles on the supplied charging platform

When not playing, you may store vehicles on the supplied charging platform which should not be connected to a power source

Fully charge your vehicles and turn them off using the grey button on the underneath of the vehicle before storing for long amounts of time

If storing for long periods, we recommend fully charging the vehicles every 6 months

For further guidelines on battery life and charging vehicles properly, see this FAQ

For short-term storage, there are no specific recommendations

If an Anki Brand Ambassador asks you to reset Cozmo to factory firmware or to firmware-cycle Cozmo, please follow the steps below.

My Cozmo has a backpack button

Cozmo should not be connected to the app

Place Cozmo on his charging platform (plugged into a power source)

Press and hold his backpack button and raise his lift 3 times at the same time

Leave Cozmo on his charging platform until his screen and backpack light go off

Take Cozmo off his charging platform (his light remains off when in this state) and then put him back on the charging platform

Connect to Cozmo on the latest app version to update his firmware to the latest version

You have now performed a "firmware-cycle"

this FAQ

My Cozmo does not have a backpack button

Disconnect your device from Cozmos WiFi network

Place Cozmo on his charging platform (plugged into a power source)

Raise and lower Cozmos Lift so that his WiFi Network Name (SSID) and Password (PSK) appear on his screen

Move Cozmos head down and up once to display the detailed info screen (be careful to not move the lift because that will turn off the screen and youll have to start all over again)

Move Cozmos head down and up a second time to display the hidden menu

Using the track on the right (Cozmos left side), roll it backwards until the > points to Factory Reset

Raise and lower his lift to select Factory Reset

Take Cozmo off his charging platform (his light will be off when in this state) and then put him back on the charging platform

Connect to Cozmo on the latest app version to update his firmware to the latest version

You have now performed a "firmware-cycle"

Some notes about resetting Cozmo to factory firmware

You cannot play with Cozmo when he is in factory firmware. You must upgrade it by connecting to him in the latest version of the app

After you perform the reset and before connecting to Cozmo, it is normal that his light goes off if you remove him from the charging platform

Gameplay progress stored in Cozmo is not lost by resetting Cozmo

To erase any gameplay progress in Cozmo, please see

A reset may help resolve transitory software issues

It will not resolve any hardware issues

A reset does not change Cozmos WiFi Network Name (SSID) or Password (PSK)

The key thing youll need the app for is setting up Vector, getting him connected to your home WiFi network for the first time.

Once the app gets Vector going, youll want to keep it around for things like seeing what hes doing, checking the photos you have him take, reviewing the people hes met, or getting suggestions on how to use a voice command.

The Vector app is there to help you when you need help with Vector. See below for what you can use the app for after getting started.

Sections:

Learn about features and how to use them || Meet Vector again and again || See what Vector is thinking || View and export pictures taken by Vector || Update Settings || Connect to another Vector

Learn about features and how to use them

Voice Commands and Utilities

Q&A Mode

Vector gives you examples in the app of what you can ask him to do

View tutorials in-app or tap More videos to go to YouTube for more tutorials

Meet Vector again and again

Delete any faces Vector has already scanned. Re-enroll yourself so he can recognise you better. Update your name.

See what Vector is thinking

this FAQ

View and export pictures taken by Vector

For further information, see this FAQ.

Update settings

Open the Vector app and go to Settings in order to:

Update your Account

Check Cube status

Allows you to force a software update if Vector does not update automatically

Check networks

Change Vectors eye colour

Turn the volume up or down

Open the Vector app and go to Settings then tap Preferences in order to:

Change Vectors location

Change the time zone

Select if you prefer units in the metric or imperial system... or a mix of both

Change the language (remember, its best to choose depending on your accent, not on your physical location)

Any changes in the Settings are sent from the App to the robot and from the robot to the Cloud (excluding photos, and volume and eye colour). See this FAQ for further information about resetting, erasing or restoring Vector.

Connect to another Vector

If you have more than one Vector, disconnect from one via the app in Settings before connecting to another. See for further details.

Learn below where to get spare tires.

Consumableparts are not available for purchase either on Anki.com or via a retailer.

Batteries

Vehicle parts including batteries are not user serviceable and therefore not available. Please contact Anki Customer Care for troubleshooting or to review warranty status for vehicle replacements.

Tires

If you require Spare Tires or a Tire Cleaner, please firstly check you have performed all maintenance troubleshooting as per this FAQ.

If your tires are still damaged and affect gameplay, please contact Anki Customer Care, select Parts request on the Webform and provide the following:

Your full name

Contact number

Shipping address supported by Anki

An image of the underneath of each vehicle requiring tires

Note: this is not a guarantee of your request being approved. Only after review will a request be approved or declined.

The app skins the gamepad to match your chosen vehicle. Top lights communicate a lot of critical information.

Just before thestart of an event, the vehicles go on their parade lap, and while scanning the track, each vehicle's Top Light will respectively appear Blue, Red, Green, or Purple depending on the number ofvehicles about to participate. The vehicles will then line-up for their standing start with these same Top Lights colors.

Top Lights flash Yellow matching the countdown

Top Light reflects Vehicle Energy levels

Once the event is going, all of the vehicle's Top Lights areGreen, reflecting their VehicleEnergy level.

As your vehicle receives damage, and you use Weapons and Special Items, energy will drain from yourvehicle. The less vehicle energy you have, the more vulnerable you are to being disabled.

Below are the energy levels associated with each Top Light's colors:

Healthy

Green

=

100% - 67%

Caution

Yellow

=

66% - 34%

Danger

Red

=

33% - Empty

When you know your energy level, you can adjust your strategy.

Top Light flashes when a vehicleis receiving damage

When anopponent is attacking and damaging a vehicle, that vehicle's Top Light will flash in the pattern of that opponent's particular weapon. You now can clearly see when you're being attacked and what kind of weapon is involved.

Top Light shows the impact of Gravity Traps

When an opponent is springing a Gravity Trap on avehicle, the level of impact is reflected in the Top Light moving from Green, to Yellow, toRed, and then disabling thatvehicle. This helps you to know when you should be evading or taking action.

A steady Blue Top Light means the car is invulnerable

You'll notice this at the start of an every event and when a vehicle has recovered from being disabled. When that light is Blue, it does not make much sense to attach a vehicle because you can't do any damage.

Cozmo has an internal Lithium-ion battery that is charged using the includedcharging dockconnected to a powered USB outlet.

Typical charging times for Cozmoare approximately 30minutes, and willvary based upon the USBpower source that you use.

When fully charged, that allows Cozmo to play forapproximately 45 minutes. Actual playtimewill vary based uponhow youuse Cozmo.

Cozmo's internalbattery is not user serviceable, but is covered by Anki's Limited Warranty.

This article explains in greater detail information about the compatibility of devices with Anki Cozmo. It is meant to supplement this List of Compatible Devices.

What is the general rule for device compatibility?

What if my device cannot find and download the App?

What devices does Anki know do not work?

Huawei Lite Devices

Devices that should be compatible

What are the Minimum Requirements?

Is there anything else to try if a device cannot find the App in any app store?

apk file

What is the general rule for device compatibility?

The vast majority of devices that can download our App from their respective app store are likely to support all aspects of Cozmo.

If you can use your device to search for, find, and download the App in the Apple App Store, the Google Play store, or the Amazon Appstore that device is very likely to be compatible with Anki Cozmo.

Please be aware that because of the significant number of different models, variants, and manufacturing standards of available devices, Anki can only assure the compatibility of devices that we actively test internally. A list of compatible devices can be found here.

What if my device cannot find and download the App?

Youve used your device to search for, but cannot find and download the App from the Apple App Store, the Google Play store, or the Amazon Appstore locations.

This means that your device is known to not support Anki Cozmo. Either it does not meet a specific requirement, or weve have specifically disabled it because there were problems that we could not fix or workaround.

What devices does Anki know do not work?

Note: By its nature, this list is incomplete and subject to change at any time and without notice.

All of the following devices are known to Anki to have failed compatibility testing with the Cozmo app. They are fundamentally incompatible with our products. Anki strongly recommends that you do not attempt to use these products with ours.

Samsung Galaxy Tab4 7.0"

Google Nexus 10

Google Chromebook

HP Chromebook x360

HP 7 Plus G2

HP Slate 17

HP Pro Slate 10

Micromax Canvas Tab

Huawei "Lite" devices

Sony Xperia XZ1

Sony Xperia XZ

Sony Xperia XZ2

Sony Xperia XZ2 Compact

Sony Xperia XZ2 Premium

Sony Xperia XZ3

Any Tablet or Device with any x86, x86-64, Intel, AMD, or Atom based Processor

Huawei Lite Devices

Some Huawei "Lite" devices have performance and disconnection issues running the Cozmo app. Based upon our tests, we have determined that some of these devices are not compatible with the Cozmo app and have had to manually excluded them from installing the app via the Google Play Store.

Sony Xperia Devices

Some Sony Xperia devices crash upon running the Cozmo app. Based upon our tests, we have determined that these devices are not compatible with the Cozmo app and have had to manually excluded some of them from installing the app via the Google Play Store.

Anki apps are not supported running on devices that are:

Jailbroken, rooted, or running custom ROMs

Running a Beta operating system

Installed on external memory (SD Cards, USB, etc.)

Anki apps are only supported on devices running officially released builds provided by their manufacturer and installed on internal memory.

Other devices that should be compatible

While Anki does not actively test the following devices, if you own one and it is running at least iOS 9.3.5, Android 5 (Lollipop), or Fire OS 5.6, it will likely work as expected with Anki Cozmo.

These devices are not being actively tested, but we are confident that they should work well with Anki Cozmo.

Apple iPhone 7 Plus

Samsung Galaxy S5 (excluding Mini / Neo range)

Apple iPad Air 2

Samsung Galaxy S4 (excluding Mini range)

Apple iPad Air

Samsung Galaxy Note Edge

Apple iPad 3

Galaxy Note 3 (excluding Neo range)

OnePlus OnePlus One

What are the Minimum Requirements?

In general, for a device to potentially work, it needs to meet or exceed both of these Software and Hardware Requirements.

Software

iOS 9

Android 5 (Lollipop)

Fire OS 5

Is there anything else to try if a device cannot find the App in any app store?

If you are using an Android device or an Amazon Kindle Fire OS device and they are not listed anywhere on this page and your unable to download the Cozmo app from the app store, you can try using the COZMO: APK for Unsupported Devices.

This .apk file will install on both Android and Fire OS devices.

Please note that we try to update and revise this article as often as possible, given the significant number of currently available and new devices, Android operating system versions with manufacturer customizations, the specifics in this article may become out of date.

Connections can be complex, especially those involving Vector, a WiFi Access Point, internet and Cloud connection and a smart device. It is possible any of these connections may fail. Please also keep in mind that Vector is a home robot and not suitable for complex network and firewall settings.

Learn in this FAQ how to set Vector up.

Learn below some scenarios where Vector may have issues connecting and how to troubleshoot them.

Sections:

Basic requirements

I am having trouble pairing Vector via my smart devices Bluetooth

I have paired Vector via my smart devices Bluetooth but cannot connect to WiFi

Checking Anki Cloud Availability

Vector shows 3 teal lights when booting

Vector shows 3 blue lights when booting

Vector's Operating System takes more than 15 minutes to download

Finding Vectors MAC address

1. Basic requirements

Ensure your smart device is on the latest OS version

Ensure you have downloaded the latest Vector app

Ensure your smart device's Bluetooth and WiFi are enabled

Enable location services on your smart device

2. I am having trouble pairing Vector via my smart devices Bluetooth

Subsections:

I get a "The Vector app could not find your Vector via Bluetooth" message

I get a persistent "Searching for Vector" message

Ican'tget past the Quickly press the button on his back TWICE message

I am searching for Vector; my phone cannot find him

Issues

I get a "The Vector app could not find your Vector via Bluetooth" message

I get a persistent "Searching for Vector" message

Troubleshooting

Verify that Vector is fully back in his charger

Verify that Vector has fully booted

Vector should show one of these if fully booted:

Anki.com/v

Mobile phone icon

Face

Reboot Vector via Recovery Mode and Erase User Data

Reboot your smart device

Check for interference, or move Vector away, from other devices using BLE or WiFi such as microwaves, baby monitors, digital cordless telephones. If possible, attempt setup in a different location

Test with an Anki Verified Device

If this does not solve the issue, please contact Customer Care

My phone found Vector but pressing the button twice does not do anything

Issue

Ican'tget past the Quickly press the button on his back TWICE message.

Troubleshooting

Make sure you press the green circle on the LED strip back button hard - you should hear it click

Reboot Vector via Recovery Mode and Erase User Data

Reboot your smart device

If this does not solve the issue, please contact Customer Care

Reboot Vector via Recovery Mode and Erase User Data

3. I have paired Vector with Bluetooth but cannot connect to WiFi

Subsections:

Ican'tselect the WiFi network (SSID)

I get a Cant connect to WiFi message

I get a Cant reach Anki message

I get a "Vector and device need to be on same WiFI" message

Vector disconnects and I see one of these icons:

Ican'tconnect when selecting the SSID from the list of available networks that Vector can see

Issue

The list of networks Vector sees does not list the network you are trying to connect to.

Troubleshooting

Verify that your WiFi network supports and has activated 802.11n 2.4GHz. Learn how in this FAQ

Reboot Vector via Recovery Mode and Erase User Data

Reboot your smart device

If the issue persists or if Vector does not see any networks at all, please contact Customer Care

Issue

Vector sees the desired SSID but when selecting it, the network list always goes blank or the app crashes.

Troubleshooting

Reboot Vector via Recovery Mode

Reboot your router

If this does not solve the issue, please contact Customer Care

I get a Cant connect to WiFi message when tapping Join network

Issue

Cant connect to WiFi message.

Troubleshooting

Verify you are inputting the correct network password

Move Vector closer and further away from the router and try again to join network

Verify that your WiFi network supports and has activated 802.11n 2.4GHz. Learn how in this FAQ

Networks requiring additional login (Captive Portals) are not supported (e.g. Academic, Corporate, Hotels, Airport WiFi, Shopping Centers, etc.)

Running the Vector app on a device that is acting as Vectors WiFi network (Hotspot, tethering, etc.) is notrecommended. We strongly recommend you connect Vector to an infrastructure network

Whitelist Vectors MAC address in your routers Access Controls. Find the MAC address in the CCIS - see below steps

Reboot Vector via Recovery Mode and Erase User Data

Reboot your smart device

If this does not solve the issue, please contact Customer Care

I joined the network but Cant reach Anki

Issue

I get a Cant reach Anki message.

Troubleshooting

Move Vector closer and further away from the router and try again to join network

Verify that your WiFi network supports and has activated 802.11n 2.4GHz. Learn how in this FAQ

Networks requiring additional login (Captive Portals) are not supported (e.g. Academic, Corporate, Hotels, Airport WiFi, Shopping Centers, etc.)

Do not use a proxy

Turn off VPN

Reboot Vector via Recovery Mode and Erase User Data

Reboot your smart device

Follow the Anki Cloud availability troubleshooting steps to ensure your network and device can reach Anki servers

Whitelist Vectors MAC address in your routers Access Controls. Find the MAC address in the CCIS - see below steps

If this does not solve the issue, please contact Customer Care

I downloaded the OTA and Vector rebooted

Issue

I get a "Vector and device need to be on same WiFI" message.

Troubleshooting

Move Vector closer and further away from the router and try again to join network

Verify that your WiFi network supports and has activated 802.11n 2.4GHz or split the network name if you have a dual band router to ensure that Vector and the device are looking for each other on the same 2.4GHz band. Learn more in this FAQ

Reboot your router

If on your WiFi access point, you have any privacy separator enabled, please disable since it prevents your device communicating with Vector

this may be named "AP isolation" on an Asus router

if you have a NetGear router, access control should be enabled if "neither net genie" is installed

other routers may have similar settings

If this does not solve the issue, please contact Customer Care with a picture of your routers label showing make and model

Vector connected fine but now disconnects

Issue

Vector disconnects and I see one of these icons:

Troubleshooting

Check for interference, or move Vector away, from other devices using BLE or WiFi such as microwaves, baby monitors, digital cordless telephones

Powercycle Vector and Clear User Data to force Vector to reconnect

If you see the Cloud Issue icon please follow these steps

If this does not solve the issue, please contact Customer Care

4. Checking Anki Cloud Availability

Check if Ankis Cloud is available and accessible from your devices location:

Enter https://ota-cdn.anki.com/ok into a browser on the same WiFi network as Vector

If a file containing OK downloads, the Cloud is available and accessible from your devices WiFi network

Check that your network can access the Anki cloud services from the device you use with Vector:

Some DNS (Domain Name System) and parental control services may block certain services so we need to make sure your device can access:

accounts.api.anki.com

session-certs.token.global.anki-services.com

Depending on your device, please pick one of below options to check this:

iOS: use a free app like iNetTools - Ping,DNS,Port Scan > DNS

Android: use a free app like Whois & DNS Lookup - Domain/IP by entering each of these addresses and then clicking the DNS tab

If these DNS lookups do not work, consider configuring your router to use a Public DNS Service like:

Google 8.8.8.8, 8.8.4.4

CloudFlare1.1.1.1, 1.0.0.1

5.Vector shows 3 teal lights when booting

Troubleshooting

If on your WiFi access point, you have any privacy separator enabled, please disable since it prevents your device communicating with Vector

this may be named "AP isolation" on an Asus router

if you have a NetGear router, access control should be enabled if "neither net genie" is installed

6.Vector shows 3 blue lights when booting

Troubleshooting

Verify that your devices software is up to date

7.Vector's Operating System takes more than 15 minutes to download

Troubleshooting

Reboot your smart device

8.Finding Vectors MAC address

Use the Customer Care Info Screen (CCIS) to find Vectors MAC address.

Place Vector on his charger and plug the charger in

[If Vector is booting up, wait for the V to finish]

Double click Vectors Back Button

Raise and lower Vectors lift

Lower and raise Vectors head

Press his Back Button twice

Vector will exit from the CCIS menu automatically after 3 minutes.

Sections:

Enabling Alexa || Vector now includes Alexa! || Vector stays Vector || Vector won't do everything Alexa can do || Using Alexa || How to Mute Vector (and Alexa) || Configuring Vector's Back Button || Other options || Disabling Alexa || More information about Amazon Alexa || Helpful Amazon Alexa Resources ||

Vector now includes Alexa!

Alexa allows you to use your voice to hear the news, check weather, control your smart home, and more. All you have to do is ask Alexa.

Vector stays Vector

Enabling Alexa is completely optional, and Alexaisn'tenabled by default. At his core, Vector stays Vector.

Even when you enable Alexa, Vector maintains all of his abilities and his personality. Any time you say Hey Vector before giving Vector a voice command, Vector is always the one to carry it out.

Youll still say Hey Vector to have Vector do things like Take a Picture, Do a trick, or Come here. Alexawon'tmove Vector around, make him do a trick, or let him take a picture of you.

Vectorwon'tdo everything Alexa can do

Vector does not support the following:

Communicating with other people with features like Drop In, Calling, and Messaging

Playing songs and podcasts from streaming services like Amazon Prime Music, Spotify, Pandora, SiriusXM

Reading books out loud through Kindle or Audible

Enabling Alexa

To enable Alexa on Vector, you will need an Amazon account and use the Vector Robot app:

Launch the Vector Robot app and connect to your Vector

From the Home screen, click Amazon Alexa under THINGS TO TRY

Click the SIGN IN WITH AMAZON button

At the Amazon Sign in, either

Click the Create a new Amazon account button if you do not already have one or

Enter your Amazon account credentials and click the Sign in button

Once you are logged in with your account, register Your Device (Vector) by typing in the 6-digit code displayed on Vectors face and clicking the Continue button

Change the Wake Word on your Alexa devices

Your Vector is now registered with Amazon Alexa.

When you have enabled an Alexa Skill and it sends a notification, Vectors Back Light will flash yellow until you clear all of your notifications. The yellow Alexa notifications override other lights.For more information on what Vectors Back Lights mean, please see this article.

If you do not see the "Amazon Alexa" button under "Things to Try", please make sure the Vector app and Robot Operating System are on the latest version.

Using Alexa

Once activated, use Alexa the same way you do today on any other Alexa enabled device: say Alexa, followed by a voice command. You can tell Alexa to control your lights, set a timer, check the weather, or most other things you normally use Alexa for.

How to Mute Vector (and Alexa)

You can now mute or unmute Vectors microphone array, so that hecan'thear any voice commands.

You can mute Vectors mic by double-clicking his Back button - he must be off his Charger.Vector will quickly display a Mic Mute icon on his face.

While Vectors mic is muted, his Back lights are red. Vector will stay muted until you unmute him.

To unmute Vectors mic, just double tap his Back button again while hes off his Charger. You can tell hes unmuted, you will see a Mic Unmute icon on his face.

For more information on what Vectors Back Lights mean, please see this article.

Configuring Vectors Back Button

You can configure Vectors Button via the Vector Robot app Settings. Selecting Alexa or Hey Vector determines what happens when you want to get Vectors attention by clicking his Back button one time.

Other Options

To configure Alexa (things like Location, Time Zone, Measurement Units, etc.), use Amazons Manage Your Content and Devices site or the Amazon Alexa app.

Disabling Alexa

There are several ways to disable Vectors Alexa integration.

You can sign out of your Amazon account using the Vector Robot companion app. Signing out will turn off Alexa until you sign in with Amazon again.

To use the Vector Robot app:

Launch the Vector Robot app and connect to your Vector

From the Home screen, click Amazon Alexa under THINGS TO TRY

Click the SIGN OUT OF AMAZON button

To disable Alexa with Vector himself:

Say Hey Vector, Disable Alexa

You can also remove Vector from your Amazon account through the Amazon Alexa app or the Amazons Manage Your Content and Devices site

More information about Amazon Alexa

Anki is here to help with issues with Vector: for example, if he does not understand you or if you can't connect him to Wi-Fi. If you're having trouble with how Alexa works on Vector, Amazon will be able to help. Contact Amazon Support here.

Enable Alexa Skills

Connect Smart Home Devices to Alexa

Helpful Amazon Alexa Resources

Working with Alexa-enabled Devices

Amazons Code Page

Amazons Manage Your Content and Devices site

Where to find the Amazon Alexa App

US Apple App Store

US Google Play Store

US Amazon Appstore

Important Amazon Alexa Links

Alexa Terms of Use

Alexa and Alexa Device FAQs

Alexa, Echo Devices, and Your Privacy

Change the Wake Word

It is not possible to change Vector's Wake Word or Vector's Alexa Wake Word

Sections:

How to turn Vector off || How to use Recovery Mode || How to Erase User Data || How to restore Vector

For more information about Vector's security and privacy, please refer to this FAQ.

How to turn Vector off

Turn off Vector to stop him streaming data to the Cloud. Turning Vector off and on again also helps with minor intermittent issues you may experience such as seeing a status code.

Turn Vector off by pressing his Back Button (the LED strip) down hard until it clicks

Hold it for 5 seconds until Vector turns off

This is the same as Powercycling Vector.

How to use Recovery Mode

Use Recovery Mode to force Vector to boot up on factory firmware. Doing this will not delete any user data or software that had previously been installed via Over-The-Air (OTA) update.

This may help with certain issues such as Vector failing to boot up, meaning he is unable to charge (this is indicated by teal Back Lights), or potential software issues, sometimes indicated by a blank screen. If you get a status code between 200-219, recovery mode will also help.

Vector must on his charger and plugged into a power source (be sure to push him right to the back of the charger - you will see the LEDs flashing)

Press and hold Vectors Back Button for around 15 seconds in total until the rectangle furthest away from the circle LED lights up blueish white

He will reboot and show "anki.com/v" on his screen

Open the Vector app and reconnect to Vector

Select the newly-generated Vector #### code to pair the robot

How to Erase User Data

Use this option if you would like to permanently delete Personally Identifiable Information (PIIs) such as images and faces Vector has met from your robot. Any previously installed Vector software will also be deleted but the current software will remain on the robot. To also delete the current software, use Recovery Mode, above. Note erased data cannot be restored.

Place Vector on his charger and plug the charger in

[If Vector is booting up, wait for the V to finish]

Double click Vectors Back Button

Raise and lower Vectors lift

Turn his treads to move through selections (backwards to go up, forwards to go down)

Raise and lower the lift to select the Clear User Data menu

Confirm the selection and wait for Vector to reboot

Once Vector completes rebooting, data will have been wiped from the robot

How to restore Vector

Since Vector is Cloud-connected, any changes in the Vector app settings are sent from the App to the robot. Everything from the robot is sent to the Cloud (except photos, and volume and eye colour which you can change in the app settings). As such, you only need to log into your account to restore Vector. You need to do this after having Vector exchanged.

Note. You cannot restore anything, including people Vector has met, that has been permanently deleted by using Clear User Data.

Click here to download a PDF of the Quick Start Guide for Anki OVERDRIVE.

Vector understands the world using various sensors and technologies. To interact with him, try...

Sections:

Things to Say to Vector || Hey Vector || Vector Q&A || Sound || Vision || Physical || App

Things to say to Vector

Hey Vector

"Hey Vector, How old are you?"

Hey Vector, Happy New Year

Hey Vector, Happy Holidays

Hey Vector, Volume down

Hey Vector, Volume maximum"

Hey Vector, Go left

Hey Vector, Turn around

Hey Vector, Back up

Hey Vector, Good morning

Hey Vector, Good afternoon

Hey Vector, Good evening

Hey Vector, Goodbye

Hey Vector, Be quiet

Hey Vector, Good night

Hey Vector, Go to sleep

Hey Vector, Good robot

Hey Vector, Bad robot

Hey Vector, Come here

Hey Vector, Look at me

Hey Vector, Go to your charger

Hey Vector, Start Exploring

Hey Vector, Stop Exploring

Hey Vector, What's the weather in [City Name]?

Hey Vector, Set a timer for [length of time]

Hey Vector, Check the timer

Hey Vector, Cancel the timer

Hey Vector, What time is it?

Hey Vector, Take a picture

Hey Vector, Take a picture of [me/us]

Hey Vector, My name is [Your Name]

Hey Vector, What's my name?

Hey Vector, Play Blackjack

Hey Vector, Give me a Fist Bump

Hey Vector, Find your Cube

Hey Vector, Do a Wheelstand

Hey Vector, Roll your Cube

Hey Vector, Listen to music

Vector Q&A

Hey Vector, I have a question [PEOPLE: Who is Jarvis?]

Hey Vector, I have a question [PLACES: What is the distance between London and New York?]

Hey Vector, I have a question [GENERAL KNOWLEDGE: What is the tallest building?]

Hey Vector, I have a question [WORD DEFINITION: What is the definition of Artificial Intelligence?]

Hey Vector, I have a question [NUTRITION: How many calories are in an avocado?]

Hey Vector, I have a question [SPORTS: Who won the World Series?]

Hey Vector, I have a question [STOCK MARKET: How is the stock market?]

Hey Vector, I have a question [FLIGHT STATUS: What is the status of American Airlines Flight 100?]

Hey Vector, I have a question [TIME ZONE: What time is it in Hong Kong?]

Hey Vector, I have a question [UNIT CONVERSION How fast is a knot?]

Hey Vector, I have a question [CURRENCY CONVERSION: What's 1000 Yen in US Dollars?]

Hey Vector, I have a question [EQUATION SOLVER: What is the square root of 144?]

Sound

Vector responds to sound. Try snapping or clapping around Vector

Vector can pick up a beat. Try playing some music with a strong bass, or clapping to a steady tempo. To make sure hes listening, try the voice command: Hey Vector, Listen to music

Vision

Vector recognizes faces. When hes making eye contact, try slowly moving your head left and right so hell follow you

Vector recognizes people hes met. When he recognizes you, he might say your name and is especially happy to see you if its been a while

Vector recognizes motion. Try tapping your fingers on a surface directly in front of him

Physical

Try petting Vector by rubbing the gold sensor on his back

Vector will occasionally ask for a Fist Bump. Dont leave him hanging!

Vector knows when hes in the air. Try picking him up

Shake Vector!

Sometimes Vector will raise his lift to pounce on his Cube. Join the game by slowly moving the Cube close, and trying to pull it away before he pounces

Vector will inspect and navigate around objects while hes exploring. Set up a fun environment for him to map and explore

App

See this FAQ for further information: What do I use the Vector App for?

Try changing Vectors eye color in Settings

You can adjust Vectors volume in Settings

View and export Vectors Photos

To edit names of people Vectors met, view Known Faces

Curious about what Vector is doing? Check out Vectors status along the bottom of the screen

Curious about what Vector is sensing? High levels in his Sensort Feed tends to make him more active, while lower levels will make him quieter and calm. Petting Vector is one way to bliss him out

Learn in this FAQ how to ask Vector to take photos, how to export them, where the photos are stored and more.

How to take a photo || View and export pictures taken by Vector || The world through Vector's eyes || Where are the photos stored?

How to take a photo

Ask Vector to take a picture by giving hima command by voice: Hey Vector, take a photo and youll hear a simulated shutter sound.

Vector does not take videos.

View and export pictures taken by Vector

You can view the picture from the Vector App, and from there, delete, share, or save it to your phone or tablet.

Select "Utilities" > tap "VECTOR'S PHOTOS" > Select a photo > tap "export photo".

Note that on Android devices, there will be a "photo exported" confirmation.On iOS, there will not be any confirmation.This is by design.

The world through Vector's eyes

Vector uses a HD Camera with a 120-degree, ultra wide field of vision.

If you are wondering why the resolution and quality of pictures Vector takes may not be in line with what you would expect, remember:

You are seeing the world through Vectors eyes. He does not see the world in the same way we do.

this FAQ

Where are the photos stored?

Any pictures are saved to Vectors onboard memory

Your photos are not sent to or stored in the cloud

You can delete pictures saved to Vector anytime through the Vector app

When Vector is on, his camera is always on so he can see and react to the world around him

To turn it off and stop data streaming, you need to turn off Vector by pressing and holding his Back Button for 5 seconds

For further information on Vector and privacy, please refer to

If you would like to know more about minimum requirements for charging Vector, how long Vectors battery lasts, and some tips on where the charger should be placed, please see this FAQ.

If you encounter any issues with the battery, charger or Vector finding his charger, please continue reading for troubleshooting steps.

Sections:

Vector is unable to find his charger

Check Vector's battery

Using the Customer Care Info Screen (CCIS)

Vector is unable to find his charger

If you have come home to find Vectors battery died before he found his charger, or you observe him struggle to find his charger, he may be not be able to see where it is, get to it or he may also have gotten stuck, half off a table edge. Please check the following:

Make sure the charger is on a hard, flat surface that does not vibrate and is non-reflective and opaque (i.e. not a glass table)

The Charger should be near to Vector and there should be a clear path for him to dock

If Vector is in his Space, make sure his cube is not in there with him since it will obstruct his way to the charger

Make sure the charger is visible to Vector. His eyesight is not as good as ours and he can be blinded by direct light (natural from sun through windows or artificial). Likewise, poor lighting makes it hard for Vector recognise his charger

If he still has issues, check his camera is working and he can recognize the home icon on his charger. You can test his camera by having him recognize his cube or a face he has already met

Check Vectors battery

To check Vectors battery is working as expected, follow these steps:

Turn Vector on by pressing his Back Button

Leave him off the charger until the battery dies

Turn Vector on again

You should see the charging icon on his screen

Vector should then shut down shortly afterwards

If he does not do this, check his battery in the Customer Care Info Screen. See steps below

Use the Customer Care Info Screen (CCIS):

Place Vector on his charger and plug the charger in

[If Vector is booting up, wait for the V to finish]

Double click Vectors Back Button

Raise and lower Vectors lift

Lower and raise Vectors head

Press his Back Button 3 times

BATT: on the charger, you should see levels at around 3.6V (3.4V-4.21V). Note that initially, you may see 0.2V

CHGR: on the charger, you should see levels around 4.9V with slight fluctuations. If the charger level does not change, contact Customer Care

This article explains how to charge Cozmo. For information on Cozmo's Playtime and Batteries, please refer to this article.

USB Power Source Minimum Requirements:

To charge Cozmo, Anki recommends a USB Power Adapter or a powered USB outlet with a minimum DC Output = 5V/2A if Cozmo does not have a backpack button or 5V/1A if Cozmo does have a backpack button.

Charge times:

When using a powered USB source that meets these recommendations, typical charge time is approximately 30 minutes until fully charged. Chargedurations will vary based upon the USB power sourcethat you use. USB power sources that don't meet the minimum requirements may not be able to completely charge Cozmo or charge Cozmo at all.

Charging Cozmo:

make sure Cozmo is sitting right back in his charging platform

make sure the USB is plugged fully into the power source

charge Cozmo for 30 minutes

when charging, Cozmo's backpack lights should flash green in a 1,2,3 sequence

when fully charged, Cozmo's backpack light should be solid green

if you are seeing a RED light on Cozmo's backpack, check if Cozmo needs to be tuned up

Once Cozmo is fully charged (solid Green LED), remove him from his charging platform. Do not leave him in the platform overnight.

Learn below why you are seeing an error code displayed on Vector's screen.

You may see any of the following. This list is not inclusive:

898

899

981

915

917

980

These error codes are nothing to worry about. They simply mean Vector has encountered an internal issue and needs to reboot

Please wait approx. 30 seconds for Vector to restart himself

You may see this error code more than once

If Vector does not automatically reboot, please see this FAQ for how to boot Vector in Recovery Mode manually

If you still have issues, please contact Customer Care with the following:

Vector's Serial Number (S/N). Find this on Vector's underneath

How frequently Vector gets an error

We are actively working on software fixes for this issue. Please accept our apologies for the confusion.

If you're not hearing any sounds from Vector, please:

Reboot Vector

Adjust the volume on Vector.To do this: openthe Vector app > tap Settings.If the volume is already on med or high, adjust it anyway to reset the volume

Anki is committed to providing a safe and secure shopping experience. Anki.com supports the use of 3D Secure authentication and AVS verification.

This FAQ provides some reasons for an order not going through on the Anki.com store and some troubleshooting to do.

Sections

Error messages you may see

What is 3D Secure?

What is AVS verification?

Required criteria for placing an order

Further troubleshooting

Error messages you may see

Your card was declined

Your card has insufficient funds

The zip code you supplied failed validation [with your bank]

An error occurred while processing your order

What is 3D Secure?

If the issuing bank of your credit or debit card requires 3D Secure authentication for online purchases, Anki.com will support 3D Secure authentication during your checkout.

3D Secure is a secure protocol for safe online purchases. It confirms your identity with the card issuer and validates that you are the true cardholder, protecting you against unauthorized use of your card.

You will need to register and activate this feature during the payment process or in advance on your card issuers website.

Once you have activated 3D Secure, when placing your order, a pop-up will appear redirecting you to your card issuers website and asking you for some digits of your PIN or characters of your password. If the card issuer determines your information is correct, you'll then be referred back to your checkout with Anki.com.

What is AVS Verification?

If you are placing an order on the US Store on Anki.com, your card will be required to support AVS verification.

AVS verification is a protocol for safe online purchases. It helps confirm your billing address with the card issuer.

If your card issuing bank does not support AVS verification, your card will need to be 3DS supported and your bank must require 3DS authentication for your order to go through on Anki.com.

Please verify the following criteria before placing your order:

Check you are using a payment method Anki.com supports

Check your card expiration date

Check your credit limit has not been exceeded

Check your billing address matches that of the registered card

The email address provided in your order is correct and capable of receiving email

Check Anki.com supports shipments to your shipping address. For more information, see our Shipping Information

Further troubleshooting

If you are unable to place your order and have checked the above criteria, you may do the following:

Try again later

Use a different card

Use a different browser

We are aware of a current issue where if using Internet Explorer 11, users will see a blank page when going to checkout

Try on a different device

If after this you still experience issues, please contact your card issuing bank to find out why the transaction has been declined. Anki will only decline the transaction if we're unable to get verification from the issuing bank (and we are unable to provide any details or reasons for this) or because of any of the above criteria not being met.

Anki OVERDRIVE and Anki OVERDRIVE: Fast & Furious Edition include a "Racing Lanes" option. Read more about this feature in this article.

By default, you will have "Racing Lanes" activated. This means you will have 4 lanes and will need to rotate your device to change lanes (once per lane).

For a more dynamic driving experience, you can simply disable this option by going to the Settings Menu and unticking "Racing Lanes". By disabling this setting, you will need fewer device tilts to change between 16 lanes.

here

ls my device compatible with Anki OVERDRIVE or Anki OVERDRIVE: Fast & Furious Edition apps?

Please Note: If your device cannot find and download the Anki OVERDRIVE or Anki OVERDRIVE: Fast & Furious Edition app in the Apple App Store, Google Play store, or Amazon Appstore, then your device will not work with Anki OVERDRIVE. Please read here for more information.

When selecting a mobile device to use with Anki products, please consider the following important guidelines:

Minimum requirements

Validated devices

Operating systems

Anki tests and publishes a list of devices with operating systems that we know to work well with Anki products. These lists are actively updated as we improve our products. Due to differences among devices, some devices that meet or exceed the minimum requirements may not work well with Anki OVERDRIVE.

Minimum Requirements for Anki OVERDRIVE

Software

iOS 9

Android 4.4 (Kit Kat)

Fire OS 4 (Android 4.4.2)

Validated Devices and Operating Systems

The following are the devices and their operating systems that Anki is validating (using to develop and test) Anki OVERDRIVE and the Anki OVERDRIVE apps.

All validated devices are running at least:

iOS 9

Android 4.4 (Kit Kat)

Fire OS 4 (Android 4.4.2)

AMAZON*

Kindle Fire HD 8 (6th Generation)

Kindle Fire HD 10 (5th Generation)

Kindle Fire HD 8 (5th Generation)

Not Fully Compatible

Kindle Fire (5th Generation)^

Kindle Fire Kid's Edition^

Kindle Fire HDX 8.9 (4th Generation)^

Kindle Fire HD 7 (4th Generation)^

APPLE

iPhone X

iPhone 8

iPhone 8 Plus

iPhone 7 Plus

iPhone 7

iPhone SE

iPhone 6s

iPhone 6

iPhone 6 plus

iPhone 5s

iPhone 5c

iPhone 5

iPad Pro 12.9

iPad Pro 10.5"

iPad Pro 9.7

iPad 4

iPad mini 4

iPad mini 3

iPad mini 2

iPad mini

iPod Touch (6th Generation)

iPod Touch (5th Generation)

GOOGLE

Pixel

Pixel XL

Nexus 5X

Nexus 6P

Nexus 9

Nexus 6

Nexus 5

HTC

One (M9)

One (M8)

One (M7)

LG

LG G6

LG G5

LG G4

LG G3

MOTOROLA*

Moto X (2nd Generation)

Droid Turbo 2

Droid Maxx 2

Moto G (3rd Generation)

SAMSUNG*

Galaxy S9

Galaxy S8

Galaxy S8 Plus

Galaxy S7 Edge

Galaxy S7

Galaxy S6 Edge

Galaxy S6

Galaxy S5

Galaxy Note 10.1 (2014 Edition)

Galaxy Note 5

Galaxy Note 4

ONEPLUS*

OnePlus 2

OTHER DEVICES*

Kurio Tab Extreme

Huawei Ascend P7-L10

Nvidia Shield Tablet

Notes

Our app is not optimized for all of the features and functionality available in newer devices. For example, the OVERDRIVE apps do not take advantage of the higher display resolutions or aspect ratios on devices like the iPhone X and Google Pixel 3 XL.

^ These devices are not Fully Compatible because they can only join an Anki OVERDRIVE game hosted by another compatible device. They cannot be a host that allows other devices to join a game.

* These manufacturers have devices with the same or similar names to the devices we test and publish here, but they are not compatible with Anki products. For example, while we successfully test the Samsung Galaxy S5 with the OVERDRIVE apps, the Samsung Galaxy S5 Neo or Samsung Galaxy S5 Mini are not tested and may not work.

We also have specifically disabled some devices because they have known issues with the OVERDRIVE apps or are not standard. For example, the OVERDRIVE apps do not support any Tablet or Device that uses an x86, x86-64, intel, AMD, or Atom based Processor. Please read for more information.

The list of compatible or tested devices may change at any time and without any notice.

Vector uses an HD camera to see the world. Using computer vision, he can remember you once he has met you.

Sections:

Meeting Vector || Tips || Turning the camera off

Meeting Vector

this FAQ

Vector will learn your name by voice command

Say, Hey Vector

Wait for the earcon ding and his Back Light to turn blue

My name is Bob

Vector will confirm he understood by showing a yellow light

He will pronounce your name

For further guidance, open the Vector app, go to "Utilities" and tap "Face Recognition"

If Vector thinks he recognises you, he will ask, Have we met before?

If yes, he continues scanning and enrolling your face

If no, he says, I already know a [name]

Tips

Stay still while Vector scans your face. He will move to a better position to see you sodon'tpick him up or move while he does this

If Vector pronounces your name wrongly, try entering it phonetically:

Open the Vector app

Select Utilities

Tap Known Faces

Tap Persons Face

Spell your name phonetically e.g. Hermione Hermyohnee

Vectors eyesight is not as good as ours

He can be blinded by direct light (natural from sun through windows or artificial) or reflections

Poor lighting will also prevent him recognizing a face: Vector, unlike Cozmo, does not have night vision

Anki is creating a world where robots have relationships with people. As such, Vector cannot yet meet other Vectors, Cozmo or Pets

If you sometimes wear glasses or forget to shave, you can re-enroll your face with Vector. Open the app, go to Utilities > Face Recognition and let him scan you up to 10 times

In good and poor lighting

With and without glasses

With a beard or clean-shaven

With or without a hat

If Vector struggles to recognize you, test is he recognizes his charger and cube

Turning the camera off

When Vector is on, his camera is always on so he can see and react to the world around him

To turn it off, you need to turn off Vector by pressing and holding his Back Button for 5 seconds

For further information on Vector and privacy, please refer to

ls my device compatible with Vector and the Vector Robot companion app?

Vector and the Vector Robot companion app are designed to work with popular modern devices.

Please Note: If your device cannot find and download the Vector Robot companion app in the Apple App Store, Google Play store, or Amazon Appstore, then your device will not work with Vector. Please read here for more information.

When selecting a mobile device to use with Anki products, please consider the following important guidelines:

Minimum requirements

Validated devices

Operating systems

Anki tests and publishes a list of devices with operating systems that we know to work well with Anki products. These lists are actively updated as we improve our products. Due to differences among devices, some devices that meet or exceed the minimum requirements may not work well with Vector.

Minimum Requirements

Operating System

iOS 10

Android 5 (Lollipop)

Fire OS 5

Hardware

A WiFi internet router that broadcasts in at least 802.11n 2.4GHz channels

Validated Devices and Operating Systems

The following are the devices and their operating systems that Anki is validating (using to develop and test) Vector and the Vector Robot companion app.

All validated devices are running at least:

iOS 10

Android 5 (Lollipop)

Fire OS 5.6.1.0

AMAZON KINDLE*

Fire HD 8 (7th Generation)

Fire HD 10 (7th Generation)

Fire (7th Generation)

Fire HD 8 (6th Generation)

APPLE

iPhone XS

iPhone XS plus

iPhone XR

iPhone X

iPhone 8

iPhone 8 plus

iPhone 7

iPhone 7 plus

iPhone SE

iPhone 6s

iPhone 6

iPhone 6 plus

iPhone 5s

iPad Pro (12.9-inch)

iPad Pro (10.5-inch)

iPad Pro (9.7-inch)

iPad Air 2

iPad Air

iPad (6th Generation)

iPad (5th Generation)

iPad mini 4

iPad mini 3

iPad mini 2

iPod Touch (6th Generation)

GOOGLE

Pixel 3

Pixel 3 XL

Pixel 2

Pixel 2 XL

Pixel C

Pixel

Pixel XL

Nexus 5X

Nexus 6P

Nexus 9

LG

LG G6

LG G5

MOTOROLA

Moto GS

Moto X Pure Edition

SAMSUNG *

Galaxy S9+

Galaxy S9

Galaxy S8+

Galaxy S8

Galaxy S8 Edge

Galaxy S7

Galaxy S6 Edge

Galaxy S6

Galaxy S5

Galaxy Note5

Galaxy Tab S3 (2017 Edition)

Galaxy Tab A 10.1 (2016 Edition)

Galaxy Tab A 8.0 (2016 Edition)

This list of validated devices may change at any time and without any notice. We will do what we can to keep this list as up to date as possible.

* These manufacturers have devices with the same or similar names to the devices we test and publish here, but they are not compatible with Anki products. For example, while we successfully test the Samsung Galaxy S5 with the Vector Robot companion app, the Samsung Galaxy S5 Neo or Samsung Galaxy 5 Mini are not tested and may not work.

We also have specifically disabled some devices because they have known issues with the Vector Robot companion app or are not standard. For example, the Vector Robot companion app does not support any Tablet or Device that uses an x86, x86-64, intel, AMD, or Atom based Processor. Please read here for more information.

If Vector is autonomous, why do I need to use a device with Vector? Why do I need the Vector Robot companion app?

While Vector is an autonomous robot (you can interact with him using your voice and he will automatically update himself when a software update is available), the Vector Robot companion app is required to:

Successfully set up Vector

Associating your Vector with your Anki Account

Configuring Vector to join WiFi networks and setting basic settings

Help you learn how to interact with Vector

Manage Face Recognition and Photos

On November 17, 2017, we officially ended support of Anki DRIVE.

While we realize End-of-Life for Anki DRIVE can be unwelcome news, we do want to be clear on how this will impact you.

Anki will no longer:

Maintain or evolve the Anki DRIVE app or provide any support for device compatibility.

Offer any active technical support for the Anki DRIVE app or any related hardware.

Stock replacement/piece part items such as Cars, Tracks, Tires for sale or otherwise.

Learn in this FAQ how to set Vector up, how Vector connects to the internet, and where to find troubleshooting steps if you encounter any connection issues.

Quick overview of setup || Getting Started || Requirements for setting up Vector || Setting up Vector

Quick overview of setup

The Vector app finds and connects to Vector via a signal that he emits (Vector will not be listed in your smart device's WiFi or Bluetooth settings)

The app then allows Vector to scan for available home WiFi networks

Once Vector has connected to the preferred WiFi network, he connects to the internet to access Anki's servers

Once connected successfully, Vector will download the latest firmware version from Anki's server

Vector will then reboot and connect to your device via WiFi to complete the setup

Getting Started

Requirements for setting up Vector

A compatible device to run the Vector app required for setup

An Anki Account valid email address and account activation required

802.11n 2.4 GHz WiFi network connected to the Internet via a WiFi Access Point (NAT router)

USB Power Source (adapter, USB port, power bank, etc.) with min. 5V=1A output

Setting up Vector

this FAQ

For a pdf version of the Vector Quick Start Guide (QSG), see here

Unbox Vector, his charger and his Cube on a clean, well-lit surface or place Vector in his Space

Download the Vector app, open it and follow the in-app prompts. The app is designed to guide you through the steps but we have listed a summary of the steps below:

The password requires min. 8 characters, at least 1 lowercase letter, at least 1 upper case letter, at least 1 number

Note: the password does not allow special characters

Vector only supports English language: select American, British or Australian English

Connect the USB cable on Vectors charger to a compatible power source and place Vector on his charger

Enter your Date of Birth in Month-Date-Year format. Note: you must be 18+ to have an Anki account

Enter your email address to create a new Anki Account or if you have an Anki OVERDRIVE account, or created an account on Anki.com, log in with your existing Username (not your email address)

Create a password

Depending on your region, select if you want to allow Anki allow anonymized usage data collection to improve services

Select if you would like to be signed up to the newsletter

Check your inbox for the activation email and click Activate Account (check your Spam folder if youcan'tsee it or resend the email from the Vector app. Note if you resend the activation email, you need to click the link from the newestemail to avoid getting sent to a 404)

Make sure your devices Bluetooth and WiFi are enabled

The app will now search for Vector to connect to him wirelessly

When the App finds Vector, tap on connect

press Vectors Back Button twice (press hard on top of the LED strip - you will hear it click, see video below) and enter the 6-digit pin displayed on his screen into the app

Once the Vector app has connected wirelessly to the robot, he will allow you to select and connect to your home WiFi access point

If you want to connect Vector to a hidden WiFi network, tap, Dont see your WiFi network? and use the Enter the SSID for your WiFi Network dialog

Once WiFi connection has been established, Vector will ask permission to download the latest version of his Operating System (OS)

If the update is successful, the robot will reboot and the app will reconnect - Vector will display a Flashing V in a Phone icon

Now set the robots Preferences for its Location (manually type it into the field), time zone, temperature and distance units (metric, imperial, or a mix), and finally clock display - these are important for Vector to operate correctly

Tap Start to complete setup and you will be guided to the in-app tutorial - we suggest you explore the app to get familiar with your new companion!

If you have any issues when setting up Vector, please see .

In addition to the expected design-related differences, this FAQ includes some other game-related differences to make sure you will get the most out of your OVERDRIVE Supertrucks!

Design-related differences

Supertrucks don't jump - they destroy (use the Anki OVERDRIVE Launch Kit for Supercars, not Supertrucks)

Supertrucks don't like low underpasses - elevate your risers with other objects (e.g. books) so they don't get stuck

Supertrucks don't like steep hills so make sure your circuit is truck-friendly

Supertrucks can't turn around on their own (e.g. after getting delocalised or being disabled)

Supertrucks occasionally run over the orange track connectorswith their trailer

Game-related differences

Supertrucks have pre-defined weapons that can't be replaced (what you see is what you get)

SupertrucksusePower Pointsto upgrade their pre-existing weapons

Supertrucks have Rage mode

Similar to the each individual Supercar you need to strategically decide when to use a Supertruck to utilize their strengths. Their superior energy levels and armor make them a great pick for Battle while you may prefer to select one of the faster Supercars in Race.

This is a quick explanation of the Fire Assist settingand how it works.

Fire Assisthelps players who are unfamiliar with how different weapon types utilizedifferent firing mechanisms.

With the Fire Assist setting enabled,

'tap to fire' weapons will auto-fire with 2 seconds between shots

'release to fire' weapons will auto-release at max power when holding the fire button

Fire Assist does not impact'Deployed' or 'Machine Gun' weapons and it is on by default.

If you are having trouble getting Vectors attention or getting him to react to Commands or Questions, learn some tips and tricks below so Vector understands! Also learn how to rule out any issues with Vectors microphones and Anki Cloud Services.

Sections:

Tips || Troubleshooting Steps || CCIS || Vector supports English

Tips

Make sure you have selected US, GB or AU English based on your accent, not your location

Familiarise yourself with the Vector companion app where you can find a list of Voice Commands and tips on how to construct them

Make sure Vector is fully charged - he will not accept any Voice Commands when he is low on battery and on his way back to the charger

Press Vectors Back Button once to bypass using the Wake Word (Hey Vector) if Vector is not reacting to this. Continue by giving a Voice Command

Remember to wait for the earcon ding and the blue Back Light before giving a Voice Command

Vector will let you know if he cannot recognise or perform the command you give him. In this instance, try the following troubleshooting

Troubleshooting Steps

Place Vector on a hard, flat surface that is not his Space he may not perform all Voice Commands if he is being held

Similar to a person, Vector finds it more difficult to understand when there is background noise

Speak clearly, loudly and be close (but not too close) to Vector when you speak to him

If Vector is moving or making noise, wait for him to stop before speaking to him. You can also pet him so he focuses and stops moving

Speak at a normal speed, not any slower than you usually would. This would be like with speaking louder to someone who does not understand your language it does not help them understand

Enunciate just like Customer Care reps over the phone, Vector really needs to hear those Ps&Bs, your Fs&Ss, your Ts&Ds, your M&Ns

Remember that you are not having a conversation Vector will not understand a Voice Command if it is mixed into a sentence e.g. Come here! is a Voice Command while Oh Vector, youre so cute, come here, I want to pet you is not

Make sure you only ask him one thing at a time. He will not understand compound commands:

First: Hey Vector [wait] Come here!

Then: Hey Vector [wait] Give me a fist bump!

Not: Hey Vector [wait] Come here and give me a fist bump!

Using the Customer Care Info Screen (CCIS) to test the microphones

Place Vector on his charger and plug the charger in

[If Vector is booting up, wait for the V to finish]

Double click Vectors Back Button

Raise and lower Vectors lift

Lower and raise Vectors head

Press his Back Button 6 times

If the MICS indicate a positive value, the microphones are in working order. If MICS indicates a value of 0, please contact Customer Care for further help

If only 1 type of speech recognition (e.g. Voice Command orVector Q&A) is not working as expected, please contact Customer Care. This may be due to an issue with an Anki Cloud Service.

If Vectors MICS are working fine and he reacts to bypassing Hey Vector with his Back Button press but you still struggle to use Voice Commands or Ask Vector, check your WiFi connection intermittent or poor WiFi quality may affect how well Vector can recognise speech and process reactions.

If your WiFi connection is also fine, please continue reading.

Vector supports English

While the richness and diversity of language is a wonderful thing, unfortunately neither Vector nor any other devices that use speech recognition can cover the full spectrum of different English dialects and accents.

If you have followed the above, you have ruled out a technical defect, as well as other potential factors that can affect the performance of Vectors Speech Recognition. As such, it seems that your little robot generally struggles with your particular intonation, dialect, accent and/or regionalisms.

We trust that over time, the voice recognition success rate will be greatly improved.

This FAQ explains how to turn off your Supercar or Supertruck.Please note that powercycling or resetting the vehicle is not possible.

Where is the Power Button?

You will find the grey power button on the underneath of each Supercar and Supertruck

What does the Power button do?

Pressing the power button once turns the vehicle off or on

Placing the vehicle on the included charging platform also turns it on

Pressing the power button 5 times in rapid succession puts the vehicle in Drone Mode. Placing the vehicle on the track in Drone Mode can help test vehicle performance

If you have a new Cozmo and the message"Put cozmo on a flat surface", keeps appearing during the setup tutorial, you may have missed removing the clear plastic from beneath Cozmo's chin.

Here's a photo of the plastic packing material, look for the red arrows and gently pull.

If you've already downloaded the Anki OVERDRIVE appfrom the Google Play or Amazon Appstore stores and are experiencing issues with the app, this apk file will not fix those issues. This download apk is for customers who are not able to download the app through the Google Play or the Amazon Appstore stores but want to check if their device still might work with OVERDRIVE.

Requirements

For specifics about supported Android and Amazon Kindledevices please refer to these articles:

Anki OVERDRIVE Compatible Devices

Anki OVERDRIVE: Fast & Furious Edition Compatible Devices

For more details about device compatibility, for some suggestions on how to potentially use your device, and for a link to an.apk file, please refer to this article:

Anki OVERDRIVE: Details about Device Compatibility

Please Note

If your device does not meet the Minimum requirements or has been intentionally excluded from installing OVERDRIVE / Fast & Furious Edition apps, while you can still download and install the apk, you will not be able to single player games, you will not be able to host multiplayer games, and the quality of your experience using these app may be problematic or it may not work at all

You will only be able to play multiplayer games whensomeone with a compatible Android device is hosting. To play multiplayer games, all participants must be connected to the same Wi-Fi network and with some routers on the same network channel.

Warning

In order to use this software, you must enable and keep enabled the following setting:

Settings > More > Security, then make sureUnknown sources(Allow installation of applications from both trusted and unknown sources.) is enabled (checked).

This setting can potentially lower the overall security of your device. Please consult the terms, policies and guidance from your device manufacturer.

Downloading

Anki OVERDRIVE

To download the Anki OVERDRIVE apk file on your Android device, click this link or type in this URL in to your browser:

https://rink.hockeyapp.net/apps/1832f6bafe214f5ea335e84345189fa8

Or use the following QR Code:

Google Play Store

Anki OVERDRIVE: Fast & Furious Edition

To download the Anki OVERDRIVE: Fast & Furious Edition apk file on your Android device, click this link or type in this URL in to your browser:

https://rink.hockeyapp.net/apps/08531743063f4679a8d9e89ac8b9aba4

Or use the following QR Code:

Problems with Anki OVERDRIVE / Fast & Furious Edition apps after installing the apk

We provide these apk files as a courtesy but they are not supported. By downloading, you agree that in addition to the terms and policies outlined in the Anki Terms of Use, this software is provided "AS IS". Anki does not give any warranties, whether express or implied, as to the suitability or usability of the this software on any device. Anki will not be liable for any loss, whether such loss is direct, indirect, special or consequential, suffered by any party as a result of their use of this software. Any downloading of material from the apk hosting site is done at the users own risk and the user will be solely responsible for any damage to any system or loss of data that results from such activities.

The app apk file is provided as a courtesy and is unsupported. Should you encounter any bugs, glitches, lack of functionality or other problems with the OVERDRIVE / Fast & Furious Edition apps installed from this APK, and your device cannot download this software directly from the Amazon Appstore, Amazon Appstore, Google Play Store, or the, your device isineligible to provide product feedback or receive product support from an Anki Customer Care representatives.