Anova Culinary FAQs

We currently don't have the MAC addresses printed on the cooker; however, you can find your MAC address through your router on initial connection. You'll need to do the following:

Temporarily suspend requirements for MAC address on your router

Connect your cooker to your WI-FI network

Look up the MAC address associated with your cooker in your router settings

Re-start MAC address requirements on router

Add MAC address for your cooker to your MAC address Whitelist

You should now see a successful WI-FI connection with your MAC Address router restrictions.

Your cooker could be plugged into a poor power supply. Try connecting to a different power source. Please reach out to us if that doesn't work and we'd be happy to help!

Cleaning is relatively simple and straightforward!

VINEGAR BATH

Dilute equal parts water and white vinegar in a small pot

Place your cooker in the pot

Set the temperature to 158F/70C and let your cooker heat the liquid

Run for 30 minutes

Your Nano's clean

This method is best for cleaning build up on your cooker. Build up is normal and is due to mineral deposits mostly from tap water. Build up can be brown, black, or even green depending on your water pipes and water source.

DISHWASHING DETERGENT BATH

Place your cooker in the pot

Fill water in any sized vessel that ensures that water is above the MIN line and add a small amount of dishwashing detergent

Set the temperature to 158F/70C and let your cooker heat bath

Run for 30 minutes

Your Nano's clean

This method is best for getting the innardsof your Nano clean. This should be chosen if you experienced a broken bag during a cook.

CLEANING THE DISPLAY

Dampen a microfiber cloth

Wipe the display gently

Dry gently with a dry microfiber cloth

WHY IS THE APP ASKING FOR LOCATION ACCESS?

Due to updates on Google's end, any app that uses Bluetooth requires location access to be granted. Since The Anova Culinary App scans for your cooker during pairing, these location services need to be on. Don't worry though, that's the only purpose for location services being on in The Anova Culinary App--there's no other purpose for location that it's using. If you didn't enable location access initially, you can turn it on by heading to your phone's Settings > Apps & notifications > The Anova Culinary App > Permissions. For more information regarding location access on Google's end check outthe Android developer website.

WHY IS AN ANOVA ACCOUNT REQUIRED TO ACCESS CERTAIN PARTS OF THE APP?

As always, you don’t need an Anova account to browse our collection of sous vide recipes and cooking guides or to connect to your Bluetooth-enabled Anova. However, for your convenience and security, we do require an account for the following:

Connecting Your Anova to Wi-Fi

In order to enable cooking over Wi-Fi, we require an account that connects your Anova Precision Cooker and mobile device. This helps us ensure that you and only you can control your Anova.

Saving Your Favorite Recipes

Losing your phone is enough of a bummer on its own and we wouldn’t want you to lose all your saved recipes along with it. Saving your favorite recipes to an Anova account instead of locally on your phone means that no matter what happens to your mobile device, you’ll always be able to access your recipe collection.

Your User Profile

The Profile section of the app houses information like a history of your cooks, as well as the recipes you create and publish. All of this information is attached to your account so that we can save it for you. This allows you to access your user profile from any mobile device, so long as you are signed in.

We don’t sell your data

The data we collect in our apps is used to improve our products and provide better customer support.

We don’t track your location

Our apps use Bluetooth and certain special Wi-Fi capabilities that are also able to provide data about your location. Apple and Google require that we request permission to access your location, however, we don’t specifically access or use your location.

Although rare, if you see your cooker is displaying erroneous temperatures such as-66C, 439F, etc, please send us a message and we'd be happy to investigate this further!

There are two possible causes for this:

A grinding noise is caused when the stainless steel skirt is loose. To fix this just push the stainless skirt up into the guide groove and turn to the right until you hear a click. With the skirt secure, the noise will go away.

If that didn’t fix it, the grinding noise might also be due to a slightly bent stirring shaft. If this is the case, unscrew the clear plastic end cap on the bottom of the device and gently push the impeller until it is centered.

You have been using your Precision Cooker for a while, but oh no! Your clamp cracked or broke. You may think the world is over, but don't worry we have you covered.

Simply send an email to [email protected], let us know your clamp is broken and we will get you all set up with a new clamp for free!

The Anova Precision Cooker Bluetooth and WI-FI Manual can be found below - enjoy!

English

Swedish

Anova products for US residents areavailable on the following sites:

Anovaculinary.com

Amazon.com

Directly from Anova Culinary

Williams-Sonoma

Williams-Sonoma Retail locations

Target.com

Target Retail Locations

Bestbuy.com

Best Buy Retail Locations

Crateandbarrel.com

Crate & Barrel Retail Locations

Sur La Table.com

Sur La Table Retail Locations

Walmart.com

Kohls.com

Kohls Retail Locations

Zola.com

Abt.com

Abt Electronics Retail Locations

Maison Cookware Retail Locations

Anova Products for international addresses are available on the following sites:

Anovaculinary.com

EU / UK:

Kitchenlab.se

Kitchentime.se

Fosho.eu

Elkjop

Galaxus.ch

Amazon FR, DE, IT, UK

Borough Kitchen

sousvidetools.com

CA:

Canadian Tire

London Drug

AU:

Kogan

There are a few things to keep in mind prior to connecting your cooker to WI-FI:

App Version(s)

Distance to Router

Minimum WI-FI Requirements

Network Name and Password

APP VERSION(S)

Ensure that you’re using the latest version of the app.

Latest iOS version here

Latest Android version here

DISTANCE TO ROUTER

For a faster connection process, move your cooker within 5 feet/1.5 meters of your router (not a wireless repeater). Your cooker only needs to be this close during initial setup. Afterwards, you can unplug your cooker and move it anywhere you’d like.

MINIMUM WI-FI REQUIREMENTS

Your cooker will only connect to a 2.4GHz WI-FI network and must be a WPA/WPA2 network (captive portals, enterprise, and WEP networks won't work).

If you have two network names with the same name - For example “My WIFI Name” and “My WIFI Name-5G” - choose “My WIFI”. Additionally, disabling the 5GHz network during setup of cooker typically yields better connection rates (you can turn the 5GHz network back on after your cooker is connected).

If a 2.4GHz network isn’t available or your network is not WPA/WPA2, you need to enable these on your router. Please consult your router documentation for more information on how to enable a 2.4GHz network, temporarily disable your 5GHz network, or change your security protocol.

WI-FI NETWORK NAME AND PASSWORD REQUIREMENTS

Your network namecannot contain spaces andmust be visible (visible SSID).

Please consult your router documentation for more information on how tochange your network name ormake your SSID visible.

You must have a network password (open networks won't work) and your network password cannot contain spaces.

If you need to change your password, please consult your router documentation for more information on how to make this update.

Once your network meets all the above requirements, follow this article to get set up and get cookin'!

It's possible that there's not enough water in your vessel. The pump generates 'waves' that sometimes cause the water level to dip below the low water sensors. Try adding more water. Note that there are two low water sensors andboth must be immersed in the water.

Please reach out to us if that doesn't work and we'd be happy to help!

The Anova app is the best way to help you cook like a pro, but you can set the temperature directly on your cooker.

For Anova Precision Cooker,Anova Precision Cooker Nano, and Anova Precision Cooker Pro:

Press theTarget Temp button.

Press the+ or - buttons until desired temperature is displayed.

Press the Pause/Playbutton located between + and - buttons to initiate a cook.

Front light indicator will fade until desired temperature is achieved. Once temperature is achieved the light indicator will turn solid.

For Anova Precision Cooker Bluetooth and Anova Precision Cooker WI-FI:

Use theScroll Wheelto cycle through temperatures until desired temperature is displayed.

Press the Pause/Playbuttonto initiate a cook.

ThePause/Play buttonwill change from red to white to indicate that the cooker is operating.

The Anova app is the best way to help you cook like a pro, but you can set the timer directly on your cooker.

For Anova Precision Cooker,Anova Precision Cooker Nano, and Anova Precision Cooker Pro:

Press the Timer button.

Press the + or - buttons to select the desired time (timer is displayed in HH:MM (hours:minutes)). Press and hold + or - buttons to rapidly increase time.

Once desired time is displayed press the Timer button to set the desired time andpress the Pause/Play button to initiate a cook.

Timer will commence countdown once desired temperature is achieved.

For Anova Precision Cooker Bluetooth and Anova Precision Cooker WI-FI:

Press and hold the Pause/Playbutton for 8 seconds. During that time the display will change from C to F (or vice versa) after 3 seconds (keep holding!) and the timer button will light up after another 5 seconds.

Press and hold the Timer button down for 3 seconds.

Use the Scroll Wheelto set the time (in 5 minute increments).

Press the Timerbutton again to beginthe countdown.

Press and hold the Pause/Play button for 3 seconds to get it to switch back to C (or F, if that's where you began) and release.

Press the Pause/Play button once more to start your cook.

The display will alternate between your set temperature and the timer.

The Anova Precision Cooker Quick Start Guide can be found below - enjoy!

English

Swedish

Your cooker may disconnect from bluetooth for a couple of reasons:

RANGE

Bluetooth has limited range - sometimes as low as 10 feet when there is significant signal interference. This can come from larger or thicker walls, or wall materials on the wall such as plaster, etc. Move your phone closer to the cooker and the two should reconnect automatically.

BLUETOOTH DISABLED

Your phone may have its bluetooth setting disabled. If so, enable it from your phone's settings and the two should reconnect automatically.

From time to time, yourAnova Precision Cooker may display different error messages. Here's what they mean and how to fix them:

'LO'

'STOP'

'----'

'LO'

The water level is below minimum (MIN) line.

Add more water to your vessel.

'STOP'

The water fan on the bottom of the unit is stuck.

Remove the bottom cap by giving it a twist clockwise, remove any obstructions, and reattach the bottom cap.

'----'

The cooker is experiencing a malfunction.

Contact customer service immediately and do not use your Anova Precision Cooker any further.

Anova products ensure safe operation when installed, operated, and maintained according tosafety recommendations in this manual. This section explains the potential dangers that may arise when operating the Anova Precision Cooker and notes many important safety precautions.

This system is not a toy do not let children operate it.

Hot surfaces - the cooking pot and the main body of the circulator can get hot when used. Use an oven mitt when handling. Allow system to cool before emptying the water bath.

Do not immerse system past the etch top mark of stainless steel skirt. If water is splashing above mark the skirt reduce water amount.

Only the stainless steel skirt and the pump housing are dishwasher safe.

Unplug from outlet when not in use and before disassembly / cleaning.

Use the Anova heavy gauge cord only and never operate with a damaged cord or plug, do not use an extension cord.

Do not use outdoors.

This device is for cooking only.

Do not place unit on or near a stove, or in an oven.

Take care when removing food pouches and they can be hot - use tongs to handle pouches.

Do not use this appliance for anything other than intended use. (Like laboratory work most of the materials used are not rated for lab solvents or corrosives)

Use properly grounded electrical outlets only.

Some countertops such as marble, Corian, and other surfaces cannot withstand the heat generated by the circulator. Anova Culinary LLC is not liable for any damage caused to such surfaces.

DO NOT ATTEMPT TO DISASSEMBLE. Only Anova trained technician can service this product.

BURN HAZARD - Do not reach in to the water bath to retrieve food pouches use tongs.

OBSERVE ALL WARNING LABELS ON PRODUCT - Read all labels on product to ensure proper usage.

Firmly lock the circulator on the bath tank with the screw clamp - Place the tank on an even surface to prevent spills and tipping over.

Do not remove warning labels.

If your circulator falls into water disconnect power ASAP to avoid shock. Do not retrieve the unit until you have unplugged the cord. Do not attempt to use the system if this has happened.

The Anova Precision Cooker is to be used with water only, no other liquids.

There are several ways to clean your Anova Precision Cooker, but here are the top four. Cleaning is relatively simple and straightforward so choose whatever is easiest for you or best addresses your cleaning desires:

Cleaning the Skirt

Vinegar Bath

Cleaning the Insides

Cleaning the Display

CLEANING THE SKIRT

Remove the skirt and end cap (see this article for disassembly instructions)

Place the skirt and end cap in the dishwasher or wash them in the sink with dish soap

VINEGAR BATH

Dilute equal parts water and white vinegar in a small pot

Place your Anova Precision Cooker in the pot

Set the temperature to 140F/60C and let your Anova Precision Cooker heat the liquid

Cleaning is complete once the Anova Precision Cooker has reached temperature

This method is best for cleaning build up on your Anova Precision Cooker. Build up is normal and is due to mineral deposits mostly from tap water. Build up can be brown, black, or even green depending on your water pipes and water source.

CLEANING THE INSIDES

Use a tooth brush with a mild cleaner like dish soap to scrub the circulator, impeller, heating coil, pump shaft, and sensor

Rinse with a damp cloth

When cleaning the unit make sure you do not bend the impeller shaft. If you do it may rub against the steel skirt after you reassemble it.

CLEANING THE DISPLAY

Dampen a microfiber cloth

Wipe the display gently

Dry gently with a dry microfiber cloth

WHAT IS MULTICOOK?

It's a feature that allows control of multiple cookers at once

This means you can have your asparagus, sweet potatoes, tender salmon and even crme brle all synchronized to finish cooking at the same time!

WHAT COOKERS WILL IT WORK WITH?

The Anova Precision Cooker Nano

The Anova Precision Cooker (Bluetooth & WI-FI) [TBD]

WHEN WILL IT BE AVAILABLE?

TBD

HOW MUCH WILL IT COST?

It'll be free as it's an added feature to our already free Anova Culinary app

iOS

Android

Before you read this article, ensure that your WI-FI network has met all of the minimum requirements listed here.

If you received an unsuccessful message, follow the steps listed below:

Unpair your cooker from the Anova app (Top left icon in iOS, "More" on the bottom right section for Android) > Unpair or disconnect Precision Cooker WI-FI.

Unplug and then re-plug in your Precision Cooker WI-FI.

Press and hold the WI-FI icon on the Precision Cooker WI-FI until it beeps once (approximately 4 seconds) - this will clear any existing settings and will help connect you faster. The WI-FI restarting process can take upwards of one minute to complete.

Delete the Anova app - this will clear any existing settings on your app and smooth out the connection process

Reinstall the Anova app and follow the connection process

Please revisit this link to ensure you meet the WI-FI connection requirements

If you received an unsuccessful message again, this form will help diagnose the issue blocking connection. Once diagnosed, try the steps listed above once more.

If you received an unsuccessful message once more, please contact us and we'll be happy to further assist!

As you use your Anova Precision Cooker, you'll see different colored lights on the LED indicator towards the middle of the unit. Here's what each one means:

PULSING WHITE

Your Anova Precision Cooker is pairing to the Anova app.

SOLID WHITE

Your Anova Precision Cooker is currently idle (it's plugged in, but not running).

PULSING BLUE

Your Anova Precision Cooker is warming up to the desired temperature you've selected.

SOLID BLUE

Your Anova Precision Cooker has reached the desired temperature you've selected and is cooking.

FLASHING RED

Your Anova Precision Cooker has experienced an error ( see here for more information).

Something unexpectedlygo wrong? Let's talk warranty.

At Anova Culinary we’re dedicated to putting customer experience and satisfaction above all. We do extensive testing to try and life-proof our products, but we’ve learned that anything can happen out there in the real world so if you’re having any issues we’ve provided the following to help you through resolving any issues that might be at hand.

Anova Precision Cooker Two (2) Year Warranty Provision

The following Warranty provisions shall apply to products sold by Anova (“Seller”) to the entity shown as buyer (“Buyer”) on Seller’s invoice.

Initial Warranty. Seller warrants to the Buyer that the products manufactured by the seller are free from defects in material and workmanship for a period not to exceed two (2) year, from the date the product is received by Buyer from the Seller (the “initial warranty”).

Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here

Exclusions: The Initial Warranty does not include damage to the product resulting from accident, misuse, the use of a plug converter or transformer, improper installation or operation, unauthorized or improper repair, replacement or alteration (including but not limited to repairs, replacements, or alterations made or performed by persons other than Seller’s employees or authorized representatives), failure to provide proper maintenance, unreasonable use or abuse of the product, or failure to follow written instructions or operating instructions. Water damage and use of deionized water is not covered on warranty. Buyer must return the product’s record of purchase to the seller or one of Seller’s authorized representatives within 730 days of the date the product is received by Buyer from Seller in order to make a claim under the Initial Warranty.

Governing Law. The Warranty Provisions and all questions relating to their validity, interpretation, performance, and enforcement shall be construed in accordance with, and shall be governed by, the substantive laws of the State of Texas.

Shipping. Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.

Commercial Usage. This system is not covered under warranty if used in commercial environments.*

* Excludes Anova Precision Cooker Pro.

Anova Precision Vacuum Sealer 5 Year Limited Warranty

Anova (“Seller”) warrants that for a period of five (5) years from the date of purchase, this product will be free from defects in material and workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here.

Exclusions

This warranty does not cover the following:

Normal wear of parts.

Products with original serial numbers that have been removed, altered or cannot be readily determined.

Product that has been transferred from its original owner to another party.

Products purchased “as-is” are not covered by this warranty.

Food loss due to any product failures.

Products used in a commercial setting.

Service calls that do not involve malfunction or defects in materials or workmanship, or for appliances not in ordinary household use or used other than in accordance with the provided instructions.

Damages caused by: services performed by anyone other than Seller or an authorized Seller service center; use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, fires, or acts of God, such as fire, flood, hurricanes, and tornadoes.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN FIVE YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

If You Need Service:

Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.

Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.

This warranty only applies to the USA and Canada. In the USA and Canada, your appliance is warranted by Anova. Anova authorizes no person to change or add to any obligations under this warranty. Obligations for service and parts under this warranty must be performed by Anova or an authorized service company. Product features or specifications as described or illustrated are subject to change without notice.

Anova Precision Cooker Container 2-Year Warranty Provision

Anova (“Seller”) warrants that for a period of two (2) years from the date of purchase, this product will be free from defects in material and workmanship. Seller, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not transferable. Purchasing Anova products from an unauthorized reseller will null and void the warranty. For a list of authorized sellers, click here.

Exclusions

This warranty does not cover the following:

Normal wear of parts.

Product that has been transferred from its original owner to another party.

Products purchased “as-is” are not covered by this warranty.

Food loss due to any product failures.

Products used in a commercial setting.

Damages caused by: services performed by anyone other than Seller or an authorized Seller service center; use of parts other than genuine Anova parts or parts obtained from persons other than authorized service companies; or external causes such as abuse, negligent use, misuse, use contrary to operating instructions, inadequate power supply, accidents, fires, or acts of God, such as fire, flood, hurricanes, and tornadoes.

DISCLAIMER OF IMPLIED WARRANTIES; LIMITATION OF REMEDIES

CUSTOMER’S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AS PROVIDED HEREIN. CLAIMS BASED ON IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WARRANTY OR THE SHORTEST PERIOD ALLOWED BY LAW, BUT NOT LESS THAN TWO YEARS. ANOVA SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SUCH AS PROPERTY DAMAGE AND INCIDENTAL EXPENSES RESULTING FROM ANY BREACH OF THIS WRITTEN LIMITED WARRANTY OR ANY IMPLIED WARRANTY. SOME STATES, PROVINCES, AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WRITTEN WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE, PROVINCE TO PROVINCE OR JURISDICTION TO JURISDICTION.

If You Need Service:

Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. If service is performed, it is in your best interest to obtain and keep all receipts. Service under this warranty must be obtained by contacting Anova at the addresses or phone numbers below.

Seller will arrange and pay for shipping and handling charges for the unit to be returned to the Seller. Seller will arrange and pay for shipping and handling for the return of the unit to the Buyer.

This warranty only applies in the USA and Canada. In the USA and Canada, your appliance is warranted by Anova. Anova authorizes no person to change or add to any obligations under this warranty. Obligations for service and parts under this warranty must be performed by Anova or an authorized service company. Product features or specifications as described or illustrated are subject to change without notice.

Anova Culinary, Inc.

667 Howard Street

San Francisco, CA 94105

P: 855.421.8282

[email protected]

Monday - Friday | 9:00am - 5:00 pm ET.

You can also find answers on our Help Desk and Community site.

As you use your Nano, you'll see different colored lights on the LED indicator towards the middle of the unit. Here's what each one means:

SOLID WHITE

Your Nano is currently idle (it's plugged in, but not running).

PULSING BLUE

Your Nano is warming up to the desired temperature you've selected.

SOLID BLUE

Your Nano has reached the desired temperature you've selected.

FLASHING RED

Your Nano has experienced an error ( see here for more information).

The Anova Precision Cooker Nano Quick Start Guide can be found below and as a downloadable attachment to this article; enjoy!

After you get done making the best meal ever, you can do your part by recycling the material that you used.

How to Recycle Plastic Bags

Did you know that Ziploc brand bags are recyclable alongside things like grocery bags, produce bags, bread bags, food storage bags, dry cleaning bags, and plastic packaging wraps? Certain locations, like recycling centers and retail stores (check out Target and Whole Foods) have set up drop-offs for plastic bag recycling.You can find a location near you by visiting https://www.plasticfilmrecycling.org/recycling-bags-and-wraps/find-drop-off-location/

Simply pop your bags in the dishwasher post cook and make sure the bags are empty, clean, and dry before drop off.

Side note: there are a few types of plastic film that shouldn’t go in your recycling bin or be dropped off at these plastic film collection points, such as:

Frozen food bags

Pre-washed salad mix bags

Compostable or degradable plastic bags or films

Cellophane

Cling wrap

Why it Matters

The process of recycling uses much less energy than manufacturing with brand new raw materials. Recycling conserves energy and natural resources, reduces pollution, and helps prevent landfills from filling up. The majority of recycled plastic are turned into things like fences, benches, decks, door and window frames, crates, buckets, pallets and new packaging and bags.

Want to Skip the Plastic?

The Stasher Bag is a reusable and responsible bag made from 100\% pure platinum food grade silicone. With the use of silicone, there are no harmful byproducts or chemicals. Find out more here: https://anovaculinary.com/sous-vide-accessories/reusable-silicone-bags/

Enterprise authentication is not supported. The cooker can't join any WI-FI networks that require both a username and password.

WPA2PSK and WPAPSK authentication with AES or TKIP encryption are the recommended WI-FI network configurations.

WEP is supported, but not recommended.

Make sure your router is visible (visible SSID) in your settings.

AP Isolation - If you have this setting enabled in your router settings or WI-FI extender, you will need to have this option disabled in order to connect your Anova Precision Cooker WI-FI. This may also be known as 'Client Isolation' or 'Guest Mode' on your router. Please refer to your router documentation to learn how to disable AP isolation.

If you do not have access to your router settings, or if you are attempting to connect through a guest, hotel or public network with AP/client isolation, you will be unable to set up your Anova Precision Cooker WI-FI.

If you're looking for the MAC address of your device, please view the article here.

The Anova app is the best way to help you cook like a pro, but you can change the temperature unit directly on your cooker.

For Anova Precision Cooker,Anova Precision Cooker Nano, and Anova Precision Cooker Pro:

Press and hold theCurrent Temp buttonfor 3 seconds.

Temperature units will toggle between fahrenheit and celsius; release the Current Temp buttonto leave the desired temperature unit.

Repeat step 1 again to toggle between celsius and fahrenheit until desired temperature unit is displayed.

For Anova Precision Cooker Bluetooth and Anova Precision Cooker WI-FI:

Press and hold the Pause/Play button for 3 seconds.

Temperature units will toggle between fahrenheit and celsius; release the Pause/Play button to leave the desired temperature unit.

Repeat step 1 again to toggle between celsius and fahrenheit until desired temperature unit is displayed.

You don't need to get fancy or spend too much money buying anything for your first time Precision Cooking. Resealable freezer grade plastic bags are a great option, because they are ridiculously easy to find, can take the heat, and are relatively cheap.

You can also explore many other options including silicone reusable bags and vacuum sealed.

Buying food grade vacuum sealing bags is a great option if you don't mind spending a little money. This option does a great job of getting all of the air out of the bag, but it's not necessary unless you prefer it.

If you feel like skipping out on the plastic, another option is resealable and reusable silicone bags. We recommend you do your own research on bags and choose what works best for you and your lifestyle.

If you don't have a vacuum sealer it is no problem! You can easily create a natural vacuum seal using just plastic bags and the power of displacement using the theimmersion method. This is the most popular method to quickly vacuum sealbecause it requires no special equipment and is very effective.

Here is a quick guide on how to do it.

If you are more of a visual learner, check out this quick video:

How to do the Immersion Method from Anova Culinary on Vimeo.

If visual learning isn't your thing, here are some written instructions

1. Simply put the food in the bag and seal it until there is about fingers width left unsealed at the top.

2. Then submerge the bag in the water until the top the bag is just above the water line.

3. At this point, the air will naturally escape out of the top and create a nice natural vacuum seal, and you can simply seal the rest of the top of the bag, and voil you have hacked the "vacuum seal."

*One tip we have learned execute this method in cool water as opposed to directly in the cooking bath; Anova-warmed water may not be boiling, but it sure can get HOT! Save your fingers by either using the immersion method in a separate container of cool water, or do it in the cooking bath before it heats up.*

Oh no! Are your bags floating? See some quick remedies for that HERE

There aretons of resources to help you learn more about sous vide! Some of our favorites are:

Anova Community. Join in on the conversation with thousands of #anovafoodnerd members

Anova Recipes.Find thousands of sous vide recipes curated by our amazing Community

Serious Eats Sous Vide 101.Get the lowdown on everything from the sous vide basics to comprehensive cooking guides

Ready to get cookin'? Click here to get started with your Anova Precision Cooker.

Yes! Here are some things to keep in mind when cooking sous vide:

Always be sure to keep your food out of the 'Danger Zone.' This means ensuring that food is not resting in temperatures between 40F and 140F for more than a few hours

Cooking in plastic bags is perfectly safe. Resealable freezer grade bags containpolyethylene whichdoesn't contain additives like BPA or phthalate

Always be sure you're storing food properly after your cooks if you aren't planning on eating your meal immediately. It's recommended to toss your bagged food in an ice bath prior to refrigerating

As with any other health concerns, please consult your medical professionals for more information about safety when consuming sous vide prepared meals specific to your diet.

Floating bags:

Sometimes the meal you're cooking just keeps floating up! Like what?! Since when do steak or carrots float? Don't worry, hereare some simple solutions for floating food because sinking is crucial for getting even doneness for anything you are cooking.

Weigh the bag down with utensils.The most common way is to stick a food grade stainless steel knife or two in the bag to keep it from floating up. The stainless steel will not contaminate your meal, so no worries there! *Be sure not to stick in sharp objects because they will puncture your nicely sealed bags! For more information click here

Alternative internal weights. This method uses alternative weighting options like pie weights, glass marbles, stainless steel fishing weights or ball bearings, even spare change. The key here is to seal these separately in their own bags. This will make cleanup much easier and prevent the leaching of any contaminants from the weights into the food.

External weights. Alternately, you can use the same internal weights externally. Instead of placing them inside the food bag, you can clip their sealed pouches to the bottom of your cooking bag with a small bulldog or alligator clip! Another convenient external weighting tool is the simple stainless vegetable steamer basket placed upside-down on top of the bags. Because these expand from 5 9 ”/~14 24cm, they will fit most saucepans and stockpots. Steamer baskets are also ideal because they hold your floating bags down while still allowing water circulation through their built-in perforations.

Press and seal: It’s as simple as it sounds! Take the bag with the food and roll the air out. This method can be effective if you carefully press all the air out. To do this place the food in the bag and compress the air around the food so that there is no air touching the food. While holding the food, roll it so it stays sealed. Also, check out The Immersion Method

Leave the bag open and clip it to the side of the pot. This technique is when all else fails!There will be cases when despite getting as much air out as possible and weighing your bag down it will still not stay down. For these rare situations, we recommend that you Don’t seal your bag. If you do go this route you must meet this criteria:

Ensure that the bag is large or deep enough for whatever you’re cooking to be completely submerged by water while the top remains clipped to the side of the container. This is effectively a constant application of the immersion method, so air will not be making its way in from the top given pressure of the outside water.

Keep the unsealed opening OUT of the water AT ALL TIMES.

Periodically assist any gathered gases towards that opening using a silicon spatula or wooden spoon. Use something that will not compromise the integrity of the bag with sharp edges.

Clipping the bags:Sometimes the bags can go for a floating tour - An easy solution to counter this is simply clipping the bag to the side of your pot. Bulldog clips, any office binder clips or even a chip bag clip if you're feeling adventurous will work.

For another full read of all the information written above check out our blog post !

Traditional methods of cooking don’t allow you to have control over heat and temperature making it very difficult and time consuming to consistently cook great food. Food ends up overcooked on the outside, with only a small portion in the center that is cooked to the temperature you want. Food loses flavor, overcooks easily, and ends up with a dry, chewy texture using traditional methods of cooking.

restaurant-quality results from edge to edge

Cooking sous vide, you get the following benefits:

Consistency.Because you cook your food to a precise temperature for a precise amount of time, you can expect very consistent results.

Taste.Food cooks in its juices. This ensures that the food is moist, juicy and tender.

Waste reduction.Traditionally prepared food dries out and results in waste. For example, on average, traditionally cooked steak loses up to 40\% of its volume due to drying out. Steak cooked via Precision cooking, loses none of its volume.

Flexibility.Traditional cooking can require your constant attention. Precision cooking brings food to an exact temperature and holds it. There is no worry about overcooking.

Basically, cooking sous vide with your Anova Precision Cooker allows you to to deliver the most tender, flavorful food you’ve ever had while gettingwith every cook!

Just about anything! Below are some of our favorites:

Chicken

Steak

Lamb

Pork Chops

Fish

Eggs

Sausage

Hamburger

Green Vegetables

Root Vegetables

And the list goes on and on! Click here to check out recipes developed by our awesome community.

In just a few, easy steps, you can cook like a pro:

Prep your food anyway you'd like, seal ingredients in food-grade plastic bags, and remove the surrounding air

Set the desired temperature on your Anova Precision Cooker and place your food in the water bath (for longer cooks, consider covering your vessel to prevent water loss and promote superb temperature stability)

Keep the food cooking at the temperature you've specified for the proper amount of time

After your temperature and time requirements have been met, remove your food from the water bath and consider finishing it off with a nice sear or smoke! Click here to learn more about the types of foods you can cook sous vide.

All you need to get cookin' are the following:

An Anova Precision Cooker

Packaging for your food, like resealable bags, vacuum sealed bags, or canning jars

A container to hold the water, like a pot or cambro

And that's it! Click here to learn more about the steps involved to cook sous vide.

Sous vide (pronounced sue-veed), is a cooking technique that utilizes precise temperature control to deliver consistent, restaurant-quality results. The name means “under vacuum” in French, which refers to the process of vacuum-sealing food in a bag, then cooking it to a very precise temperature in a water bath. This process creates uniquely textured foods that are tender, moist, and unlike anything ever created in conventional kitchens. The low temperatures used in sous vide cooking help the ingredients retain full flavor and nutrients with exceptional succulence.

Click here to find out more about the tools you need to begin cooking sous vide!

There are many ways to get support:

Help Center

Community

Email

Chat

Phone

HELP CENTER

The Help Center provides articles for frequently asked questions, getting started, how-tos, and troubleshooting available 24/7.

COMMUNITY

The Community is made up of thousands of #anovafoodnerd members sharing tips and tricks to help you cook like a pro. Click here to join today!

EMAIL

Email support is best for advanced troubleshooting. These inquiries are typically responded to within 24 hours of being received.

CHAT

Chat support is best for quick how-tos and pre-purchase questions. Available 24/7.

PHONE

Phone support is best for general questions, how-tos, and troubleshooting. Available Monday through Friday between 9 AM and 5 PM ET at 855-421-8282.

Ensure you're eligible for a return or exchange here. If so, fill out the form here and our team will follow-up with next steps!

CONTACT INFORMATION

If you have any questions about our Returns, Exchanges, and Warranty Policies, please contact us:

By phone: 1-855-421-8282

By chat

By email: [email protected]

By visiting our Help Center

This may happen on very rare occasions. It can be caused by having a plastic bag covering the water intake on the device, or an inconsistent power supply.

If this happens, please unplug your device, then plug it back in. Make sure that any obstructions around the base of the Precision Cooker are cleared out, then resume normal operations.

If the problem persists, please contact our support team here.

We offer returns, exchanges, and warranty replacements:

Returns

Exchanges

Warranty Replacements

Shipping Charges

Damaged and Defective Items

Contact Information

RETURNS

We provide the best sous vide cookers in the world, but if you're not fully satisfied, they come backed with a 100 day, no questions asked, money-back guarantee. To be eligible for a full refund, you must:

Have purchased your cooker in the last 100 days directly from the Anova Culinary website

Have the original order number or email that was used during your purchase

Fill out the form here to request a return and full refund.

Full refunds can only be provided within 100 days of purchase directly from Anova Culinary. Cookers purchased through resellers, retail partners, or other websites are not eligible for a return and full refund. Please consult their return policies for more information. We cannot provide a full refund for any damages done to the device, not covered under our warranty.

EXCHANGES

We provide the best sous vide cookers in the world in a few different options. Retail exchanges are eligible within 100 days of original date of purchase. To be eligible for an exchange, you must:

Have purchased your cooker in the last 100 days directly from the Anova Culinary website

Have the original order number or email that was used during your purchase

Fill out the form here to request a retail exchange.

Retail exchanges can only be provided within 100 days of purchase directly from Anova Culinary. Cookers purchased through resellers, retail partners, or other websites are not eligible for a retail exchange. Please consult their exchange policies for more information. We cannot provide a retail exchange for any damages done to the device, not covered under our warranty.

WARRANTY REPLACEMENTS

We provide the best sous vide cookers in the world and they all come with a two (2) year warranty. Warranty replacements are eligible within two year of original date of purchase. To be eligible for a warranty replacement, you must:

Have purchased the product within the last two years

Have the original order number or email or proof of purchase that was used during your purchase. If purchased through a reseller, retail partner, or other website, you must provide a copy of your original receipt

Fill out the form here to request a warranty replacement.

Warranty replacements can only be provided within 2 years of original purchase date. We cannot provide a warranty replacement for any damages done to the device, not covered under our warranty.

SHIPPING CHARGES

Shipping charges incurred in connection with the return, exchange, or warranty replacement are paid for by Anova Culinary via prepaid waybill issued by the Support team.

DAMAGED AND DEFECTIVE ITEMS

If you received a damaged or defective product, notify us immediately for assistance. Please note that if we do not have an exact replacement for your unit, we will replace it with a similar unit of equal or greater value.

CONTACT INFORMATION

If you have any questions about our Returns, Exchanges, and Warranty Policies, please contact us:

By phone: 1-855-421-8282

By chat

By email: [email protected]

By visiting our Help Center

INVALID POSTAL/ZIP CODE

This error means that the zip or postal code of your billing address doesn't match that of the card you attempted to use. Review the zip or postal code of your card and re-enter the correct information to proceed.

Different countries require different plug types. See below to find the plug type that works best for you!

Plug Type

Countries That Require This Plug Type

Voltage and Hertz

US/CA plug type

Click here

Canada

Japan*

Taiwan

United States

Voltage:110-120V

Frequency: 60 Hz

*Japan Voltage: 110-120V

Frequency: 50Hz and 60Hz

EU Plug

Austria

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic

Denmark

Estonia

Finland

France

Germany

Greece

Hungary

Iceland

Indonesia

Israel

Italy

Latvia

Lithuania

Luxembourg

Netherlands

Norway

Poland

Portugal

Romania

Slovakia

Slovenia

South Korea*

Spain

Sweden

Switzerland

Voltage:220V-240V

Frequency: 50Hz

*South Korea: Voltage: 220V-240V

Frequency: 60 Hz

UK plug type

Hong Kong SAR China

Ireland

Macau SAR China

Malta

Malaysia

Singapore

The United Arab Emirates

United Kingdom

Voltage: 220V-240V

Frequency:50Hz

AU plug type

Australia

New Zealand

Voltage: 220V-240V

Frequency:50Hz

Plug Type

Store URL

US/CA plug type

United States store: us.anovaculinary.com

Canada Store: ca.anovaculinary.com

Taiwan store: tw.anovaculinary.com

Japan: store.anovaculinary.com

EU plug type

Europe store: eu.anovaculinary.com

Indonesia: store.anovaculinary.com

Israel: store.anovaculinary.com

South Korea: kr.anovaculinary.com

Sweden store: se.anovaculinary.com

UK plug type

United Kingdom store: uk.anovaculinary.com

Hong Kong store: hk.anovaculinary.com

Singapore/ Malaysia store: sg.anovaculinary.com

United Arab Emirates: store.anovaculinary.com

AU plug type

Australia store: au.anovaculinary.com

New Zealand: store.anovaculinary.com

for a list of countries that we're currently shipping to.

Shipping options vary based on your location:

North American Shipments

Other Location Shipments

Tracking Your Shipment

Invoices

Shipping Costs by Country

NORTH AMERICAN SHIPMENTS

Shipments within the Continental US and Canada are free and will arrive within 3-6 business days from the date your order is placed. Expedited shipping options are available for an additional charge. Alaska and Hawaii have a small additional shipping charge. Note that any order placed over the weekend will not start processing until the following Monday.

OTHER LOCATION SHIPMENTS

Supported countries along with their average shipping costs are listed below. Certain countries will require customs or duties fees to be paid by the buyer. Note that the prices listed are an average, and as such, you may see higher or lower shipping costs based on the region of the unit and the shipping destination. Expedited shipping options are available for an additional charge. Note that any order placed over the weekend will not start processing until the following Monday.

TRACKING YOUR SHIPMENT

You can check the status of your order with your order number and email address here. Your shipping location determines which warehouse your order is shipped out of.

For purchases within the US, shipments are out of California and Tennessee. For purchases within Canada, shipments are out ofBritish Columbia and Ontario. For purchases elsewhere, shipments are out of Australia, Hong Kong, and the Netherlands.

You'll receive an automated email once your order has been processed and shipped out of the warehouse. This typically takes up to 24 hoursafter the date your order is placed.

INVOICES

Please send us an email and we'd be happy to supply you an invoice for your order!

Country

Shipping Cost Estimate

Need to pay Customs or Duties?

Default Courier

Austria

Free

No

DHL/GLS

Australia

Free

No

Australia Post

Belgium

Free

No

DHL/GLS

Bulgaria

21

No

DHL/GLS

Canada

Free

No

Canada Post

Croatia

16

No

DHL/GLS

Cyprus

44

No

DHL

Czech Republic

Free

No

DHL/GLS

Denmark

Free

No

DHL/GLS

Estonia

14

No

DHL/GLS

Finland

5

No

DHL/GLS

France

Free

No

DHL/GLS

Germany

Free

No

DHL/GLS

Greece

22

No

DHL/GLS

Hong Kong SAR China

Free

No

SF Express

Hungary

5

No

DHL/GLS

Iceland*

59

Yes

DHL

Indonesia

$23 (USD)

Yes

USPS

Ireland

Free

No

DHL/GLS

Israel

$54 (USD)

Yes

DHL

Italy

Free

No

DHL/GLS

Japan

$20 (USD)

Yes

DHL/HK Post

Latvia

19

No

DHL/GLS

Lithuania

18

No

DHL/GLS

Luxembourg

Free

No

DHL/GLS

Macau SAR China

$18 (USD)

Yes

DHL

Malaysia

$29 SGD

Yes

DHL

Malta

44

No

DHL

Netherlands

Free

No

DHL/GLS

New Zealand

$20 USD

Yes

Australia Post Int'l / Express

Norway*

40

Yes

DHL/GLS

Poland

Free

No

DHL/GLS

Portugal

5

No

DHL/GLS

Romania

18

No

DHL/GLS

Singapore

$29 SGD

Yes

DHL/HK Post

Slovakia

Free

No

DHL/GLS

Slovenia

15

No

DHL/GLS

South Korea

$20 (USD)

Yes

DHL/HK POST

Spain

5

No

DHL/GLS

Sweden

5

No

DHL/GLS

Switzerland*

15

Yes

DHL/GLS

Taiwan

$299 TWD

Yes

DHL

United Arab Emirates

$36 (USD)

No

HK Post

United Kingdom

Free

No

DHL/GLS

United States

Free

No

Fedex / USPS

Unfortunately, we do not have shipping options to Mexico, Central America or South America.

Free shipping options only apply to Precision Cookers, not accessories.

* Shipments to Iceland, Norway, and Switzerland will have a higher customs import amount due to shipping fees. We refund VAT originally paid at checkout for these countries within 24 to 48 hours. You'll receive a refund notification email confirming the refunded amount paid in relation to checkout pricing. Note that you (the buyer) will be responsible for any customs and duties fees incurred by your respective customs agency.

Your cooker may be in Celsius and as such, the maximum temperature is 99C. You can update the temperature scale to Fahrenheit by holding the play button for 3 seconds.

Your cooker will beep for a few reasons:

Water Level

The Timer

Starting and Stopping

Desired Temperature

WATER LEVEL IS LOW

Type of beep: A sudden drawn-out beeping noise that doesn't stop.

Reason for beeping: Water level is below the "min" line.

How to stop beeping: Add water until water level is above the "min" line. To ensure this doesn't happen again, make sure you cover your pot or vessel to prevent evaporation, leaving a small hole for steam to escape away from the electrical head of the unit. We recommend simple cling wrap to cover the opening.

If adding more water does not stop the beeping this means that steam may be present in the head of your cooker. Try unplugging your cooker and letting it dry out by putting in a bag of rice to help absorb the moisture. The next time you plug it in, it should no longer be beeping. Please reach out to us if the beeping persists and we'd be happy to help!

THE TIMER HAS REACHED ZERO

Type of beep:Three short beeps in a row, that repeat.

Reason for beeping:These beeps indicate that your cooking time has finished.

How to stop beeping: In order to stop the beeping, Precision Cooker WIFI+Bluetooth owners will be able to stop the beeping via the app. Owners of the Precision Cooker Bluetooth will have to manually stop the timer by pressing the play button. If you want to keep your food warm, after you press the play button to stop the beeping, simply press it again to keep the water circulating and heating.

If the beeping doesn't stop, try resetting your device by unplugging it and replugging it back in. Please reach out to us if the beeping persists and we'd be happy to help!

THE COOKER HAS BEEN STARTED OR STOPPED

Type of beeping: A set of 3 very quick beeps (starting the device). A single beep (stopping the device).

Reason for beeping:Indicates starting/stopping your device.

How to stop beeping: The beeping should stop on its own.Please reach out to us if the beeping persists and we'd be happy to help!

THE COOKER HAS REACHED ITS DESIRED TEMPERATURE

Type of beeping:Two very short beeps.

Reason for beeping:Indicates that the desired temperature has been reached.

How to stop beeping:This beep should only be momentary, and should go stop on its own.Please reach out to us if the beeping persists and we'd be happy to help!

Note that if you are having any issues with beeping noises that are not one of these four, always check your water level, make sure steam is not getting into the head of your unit, and restart your unit by unplugging it and plugging it back in. And always remember you can reach out to us if and we'd be happy to help!

When your cooker temperature doesn't match your external thermometer source, it's due to heavy evaporation and inadequate waiting periods. Coveryour tank with foil and wait for about 15 minutes for temperature equilibration. Once the water temperature is stable, complete a second read.

Please keep in mind your cooker is calibrated to a scientific platinum primary standard which is far more accurate than consumer-grade thermometers. Candy thermometers and meat sensors are not accurate enough to warrant a calibration. We recommend a Thermapen or higher grade thermometers.

The skirt on your cooker may feel loose after cleaning or disassembling/reassembling. This oftentimes occurs because the skirt is not seating properly. Try removing and reattaching the skirt once more. Make sure that the indentations on the sleeve align with the groves on the device. Twist counterclockwise until it locks completely.

Please reach out to us if the skirt is still loose after remove and reattaching and we'd be happy to help!

In just a few, easy steps, you can cook like a pro:

Grab any vessel (metal, glass, or plastic all work) to hold your device.

Remove your cooker from the box and secure the adjustable clamp onto it. Slide the clamp vertically, so that it sits underneath the display screen. Tighten it by twisting the top knob clockwise.

Attach the cooker to the side of your vessel and tighten the clamp to the pot by twisting the lower knob clockwise so that the cooker is standing straight up (no need to tighten it too much).

Fill the vessel with water so that the water is between the minimum and maximum water lines denoted on the metal skirt.

Plug it in, set your temp by using the blue scroll wheel, and get cookin'!

Food damage is never fun. If the pump water jet is cracking eggs or damaging fish fillets, turn the pump outlet to face the container wall. This will greatly temper the flow of the pump output.

Please send us a message for any other food damage related inquiries!