Arcserve FAQs

Symptom

=========

Restore file level data from session created for ASBU integration with UDP HBBU backups might fail with error Failed to retrieve the VM image file records from the database. (VM= [VM name])

Reason:

======

ASBU Integration with UDP HBBU backups is not supported if the combined number of characters in the VMs Hostname, VMname and ESX/VC name exceeds 59 characters in length

Workaround:

===========

To enable protection using ASBU Integration with UDP HBBU backups make sure the combined number of characters in the VMs Hostname, VM name and ESX/VC namedon'texceeds 59 characters in length

Note: The limitation is being looked at for a future release

Document ID: TEC567310

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 11.5, 12.0, 12.5, 15.0, 16.0

Tech Document

Title:How to schedule erase of multiple tapes in ARCserve

Description:

The device manager command (ca_devmgr) allows you to perform various device management commands in CA ARCserve Backup without interfacing with the Device Manager. You can use this tool to obtain information or to manipulate the tape or library devices. The ca_devmgr tape library options commands can be used to schedule a command to erase multiple tapes in a tape library or an autoloader.

Solution:

Steps to use Job Scheduler Wizard to schedule the erase of multiple tapes:

Open the ARCserve manager

Go to Quick Start - Utilities - Job Scheduler Wizard

Click Next

Enter the username caroot and the password and click next

Open the drop down list under Run this program and select ca_devmgr -cherase

Enter the below command parameter

-cherase <adapter #> <changer scsi ID> <changer lun> [<slot #> [q|qz|qw|l] ...]

-cherase <adapter #> <changer scsi ID> <changer lun> SLOT_RANGE <slot range> [q|qz|qw|l]

Erases a single tape or multiple tapes in a tape library.

For multiple slots just add the slot numbers at the end of the command parameter

<changer adapter #><changer scsi ID><changer lun><slot #> [<slot #> [q|qz|qw|l] ...]

Note: When used with the -force option, erases all data on specified media, regardless of whether it is in a Save Set or Scratch Set.

Options include:

q - quick erase (destroy media label). This is the default option.

qz - quick erase plus (destroy media label and serial number)

qw - quick erase and convert it to WORM, if media and tape drive support WORM technology. If hardware does not support WORM technology, the erase operation will fail.

l - long erase (destroy all data on the media).

Note: The above options should be used one at a time along in the command

Alternatively, enter ca_devmgr -cherase [groupname] slot # [q|qz|qw|l] [,slot # [q|qz|qw|l],...] to erase the tape using just the group name and the slot number.

Note: The ',' in the examples is not a switch. It is there only to show you how to specify multiple slots to be erased.

The adapter number, changer SCSI ID, changer lun, and slot are required.

Note: To know the <changer adapter #><changer scsi ID><changer lun> go to Quick Start - Administration - Device, highlight the Library name and look at the right hand side bottom pane under device configuration.

Changer ID - 4 (Board)

SCSI ID - 0

LUN - 0

For example the command parameter that needs to be entered here will be 4 0 0 <slot no><slot no>...

On the next screen enter the ARCserve System Account credentials and click next

Note: To use any other account in place of ARCserve System account, the account should have sysadmin and db_owner permission on the ARCserve database hosted either with the default SQL Express or on a full the SQL server. A supported version of SQL Server Management Studio can be used to grant the sysadmin and db_owner permission to the account. Microsoft SQL Server Management needs to be installed on the local backup server if ARCserve is using SQL Express default database or it needs to be installed on the full blown SQL server if ARCserve is using full blown SQL server to hold its database.

On the schedule screen enter the schedule as required and submit the job

The schedule job can be viewed under the job queue

Steps to run the erase command for multiple tapes from the command prompt:

Open the command prompt on the backup server

Go to the ARCserve home directory path on the command path as below

If ARCserve is installed on a 32 bit machines C:\Program Files\CA\ARCserve Backup>

If ARCserve is installed on a 64 bit machine C:\Program Files (x86)\CA\ARCserve Backup>

Type the command as below based on the requirement required

Syntax

ca_devmgr -cherase <changer adapter #> <changer scsi ID> <changer lun> <slot #> [<slot #> ...]

Example:

Note: Refer to step 6 to know the <changer adapter #><changer scsi ID>and the <changer lun>

Execute the command

Description: This article helps you to troubleshoot 'Unable to connect SQL instance error message' during the SQL auto discovery procedure

SQL auto discovery process enumerates all the SQL databases associated with a specific instance. During this procedure, SQL auto discovery may fail with the following message

Unable to connect SQL instance

The best approch to troubleshoot is to review the master ws_rep.log file . A quicklook at the native error code and sql state may help to easily fix these issues.

(2/13/2012 3:11:39 PM) SQL Autodiscovery starting {Params: ip_addr[192.168.1.75] it_is_ar[False]} (2/13/2012 3:11:39 PM) Found host name: Satheesh-PC (2/13/2012 3:11:39 PM) Count SQL instances: 2 (2/13/2012 3:11:39 PM) error-> SQLSTATE: 28000 (2/13/2012 3:11:39 PM) error->Native Error Code: 18456 (2/13/2012 3:11:39 PM) error->[Microsoft][ODBC SQL Server Driver][SQL Server] Login failed for user 'NT AUTHORITY\SYSTEM'. (2/13/2012 3:11:39 PM) error->unable to create connection with database master: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'NT A UTHORITY\SYSTEM'. (2/13/2012 3:11:39 PM) error->unable to create connection with database master: [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'NT A UTHORITY\SYSTEM'. (2/13/2012 3:11:40 PM) error->Unable to connect to SQL SERVER instance 'Satheesh-PC\GALLAGHER' by user ''(2/13/2012 3:11:42 PM) SQL Autodiscovery Finished (2/13/2012 3:11:43 PM) finish receiving with 192.168.1.75 err=xonet error, connection to remote engine closed

Solution:

SQL instance authentication should be Mixed or windows . Follow the below steps to change:-

1.In SQL Server Management Studio Object Explorer, right-click the server, and then click Properties.

2.On the Security page, under Server authentication, select the new server authentication mode, and then click OK.

3.In the SQL Server Management Studio dialog box, click OK, to acknowledge the need to restart SQL Server

Unable to connect SQL instance,'arcserve RHA 'ARCKB3443

Components:

XOSOFT: 16.0

Last Modified Date: 09/07/2011

Document ID: TEC553322

Tech Document

Title:How To Install CA ARCserve RHA r16 on a Linux Server

Description:

A video presentation on how to install CA ARCserve RHA r16 on a Linux server.

Solution:

Video: ' How To Install CA ARCserve RHA r16 on a Linux Server '

Click one of the links below to view the recording in your favorite format:

HTML

MP4

Click here to view the complete series of video production for CA ARCserve Replication and High Availability.

,'arcserve RHA 'ARCKB75

Description:

While creating scenario, High Availability(HA) option is greyed out

This happenes if your Ca ARCserve RHA Manager has no High Availability (HA) licenses.

To verify your available licenses, in the Ca ARCserve RHA Manager, click Help--> Register (this will display your licensing information). If youdon'thave theHigh Availability(HA) licenses you will encounter this issue where the HA option is greyed out.

Solution:

Please apply the license key that hasHigh Availability(HA) licenses. Please contact Ca Licensing at 1-800-225-5224 (option 2-2-1) for further assistance.

While creating scenario, High Availability(HA) option is greyed out,'arcserve RHA 'ARCKB4605

Solutions Details

Operating System: WINDOWS

Solution No: 4

Confirmed Date: 12/04/2014

Updated Date: 12/04/2014

Component: ARCSERVE BACKUP WINDOWS DR OPTION COMMON-AXWDRO

Release: 16.5

Fix: RO75130

Hyper: No

Distribution Code: AVAILABLE

Problem Description

TITLE:WIN-SUPPORT ADK8.1 FOR SECURE BOOT

This patch enhancements Disaster Recovery option to support Windows Assessment and Deployment Kit(ADK) 8.1 for disaster recovery of the Secure Boot Enabled System. Now the recovery of the following secure boot enabled Windows operating systems is supported : - Windows 8.1 - Windows Server 2012 R2 - Windows 8 - Windows Server 2012 Note: Due to a known WinPE limitation, when a machine restarts with WinPE DR ISO image created using Windows ADK 8, the keyboard functionality may become unavailable. As a workaround, create the WinPE DR image using Windows ADK 8.1. PREREQS: RO69280 RO70938 MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: NonePROBLEM RESOLUTION: Follow the instructions below:The following PREREQS must be applied before applying this fix:RO69280 RO70938This fix requires CA ARCserve Backup Release 16.5 SP1 to be installed.1. Unzip the fix file as follows:CAZIPXP -U RO75130.CAZ2. Launch RO75130.exe.DOWNLOAD INFORMATION:--------------------- http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO75130/RO75130.CAZ UPDATED ROUTINES:---------------drcreate.exe 932136 FRI SEP 12 05:51:10 2014drfilelist.ini 11574 THU SEP 11 02:52:56 2014drres.dll.chs 268584 SAT SEP 27 22:48:14 2014drres.dll.cht 272680 SAT SEP 27 22:48:16 2014drres.dll.frn 338216 SAT SEP 27 22:48:17 2014drres.dll.ita 325928 SAT SEP 27 22:48:19 2014drres.dll.jpn 289064 SAT SEP 27 22:48:20 2014drres.dll.usa 313640 SAT SEP 27 22:48:25 2014drres.dll.grm 334120 WED OCT 08 03:46:39 2014drres.dll.prb 325928 WED OCT 08 03:46:40 2014drres.dll.spa 334120 WED OCT 08 03:46:40 2014RO75130.exe 25733544 THU OCT 23 21:22:58 2014HYPER: NODISTRIBUTION CODE: A (A=Available, I=Internal)PRODUCT(S) AFFECTED: CA ARCserve Backup NDMP NAS Option Release 16.5

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Solution Downloads

FileName

File Size

Download

RO75130.CAZ

26.67MB

Download

RO75130.txt

7.21KB

Download

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Dependencies

PREREQUISITE

RO69280

PREREQUISITE

RO70938

SUPERSEDES

T245912

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Related Problems

Product

Release

Problem Title

AXWDRO

16.5

SUPPORT ADK8.1 FOR SECURE BOOT

IMPORTANT: Certified Device List requires pop-up blocker disabled.

ARCserve Backup r11.5 for LinuxCertified Device ListJuly 12, 2012

To provide feedback on the following Certified Device List, please fill out the Feedback Form.

NOTES:

All certifications performed under a controlled test environment at ARCserveDevice Certification Labs unless otherwise noted. All testing performed using currently shipping releases of ARCserveproducts at the time of testing. Supported firmware versions for devices listed are the latest version supplied by vendors and successfully tested by ARCserve. All previous firmware versions are supported unless otherwise noted. Firmware versions for devices which are higher than those listed generally may be used. Encryption is not supported on LTO4 drives in this version of ARCserve Backup.

BASE PRODUCT (SCSI Devices unless otherwise noted)

Certified Stand Alone Tape Drive Manufacturers

Certified Tape Library Manufacturers

Supported SCSI Host Bus Adapter Manufacturers

Supported SCSI Raid Adapter Manufacturers

Certified Stand Alone Disk Based Storage Manufacturers

Supported SAS Host Bus Adapter Manufacturers

Certified Raid Storage Controllers

-

SAN OPTION

Supported Fibre Channel Host Bus Adapter Manufacturers

Supported Fibre Native Drive Manufacturers

Certified Tape Library Manufacturers

Supported Fibre Channel Hub/Switch Manufacturers

Supported Fibre Channel Bridge Manufacturers

Supported Vendor Specific Configurations

Supported Virtual Tape Libraries

NDMP Support Matrix

iSCSI OPTION

Supported iSCSI Host Bus Adapters

BASE PRODUCT

Certified Stand Alone Tape Drive Manufacturers

Benchmark Certance (Seagate RSS) Compaq Cybernetics Dell ECRIX Exabyte Hitachi HP IBM

Mast Storage MKE Quantum Seagate RSS (Certance) Sony SUN StorEdge Tandberg Data Tandberg Storage Toshiba

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Certified Tape Library Manufacturers *

actidata ADIC BDT Benchmark Breece Hill Certance (Seagate RSS) Compaq Cybernetics Dell ECRIX Exabyte Fujitsu Fujitsu Siemens Gateway Hitachi HP IBM Mast Storage

MKE NEC Overland Storage PeAk PivotStor PSEC Qualstar Quantum Seagate RSS (Certance) Sony SpectraLogic Storageflex StorageTek SUN StorEdge Tandberg Data Toshiba Toshiba Solutions

* Autoloaders and Tape Libraries are supported in Random Mode only.

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Supported SCSI Host Bus Adapter Manufacturers

ATTO Adaptec Compaq

HP LSI Symbios Logic

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Supported SCSI Raid Adapter Manufacturers

Adaptec IBM

MegaRAID (LSI Logic)

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Certified Stand Alone Disk Based Storage Manufacturers

Imation

SpectraLogic

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Supported SAS Host Bus Adapter Manufacturers

ATTO Dell HP

IBM LSI NEC

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Certified Raid Storage Controllers

ATTO

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SAN OPTION

Supported Fibre Channel Host Bus Adapter Manufacturers

ATTO Brocade Emulex Fujitsu Siemens

Hitachi HP LSI Logic QLogic

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Supported Fibre Native Drive Manufacturers

HP IBM

Quantum Sony

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Supported Fibre Channel Hub/Switch Manufacturers

Brocade Cisco Dell EMC HP

IBM McData QLogic StorageTek

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Supported Fibre Channel Bridge Manufacturers

ATTO CrossRoads HP

Overland Storage Quantum

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Supported Vendor Specific Configurations

ADIC ATTO Exabyte Fujitsu Siemens HP IBM

Quantum Sony SpectraLogic StorageTek SUN StorEdge

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Supported Virtual Tape Libraries

ADIC ATTO Alacritus BDT Data Domain EMC FalconStor Fujitsu Siemens HP

IBM Imation NetApp Overland Storage Quantum/ATL Sepaton SUN StorEdge Tandberg Data

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NDMP Support Matrix

NDMP

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iSCSI OPTION

Supported iSCSI Host Bus Adapters

Qlogic

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Solutions Details

Operating System: WINDOWS

Solution No: 3

Confirmed Date: 01/23/2012

Updated Date: 01/23/2012

Component: ARCSERVE AGENT FOR VMWARE-AXWVMW

Release: 16.0

Fix: RI40989

Hyper: No

Distribution Code: AVAILABLE

Problem Description

Title:VCB BACKUPS FAIL ON VIRTUAL MACHINES ON 2008 R2

Description:

Problem:VCB Backups Fail on Virtual Machines Running Windows 2008 R2 or Windows 7 with vSphere 4.0 Update 4Valid on ARCserve Backup r16 SP1 and ARCserve Backupr15 SP1Symptom:Backup jobs fail when you perform VMware VCB backups ofvirtual machines running on vSphere 4.0 update 4 and theguest operating system is Windows Server 2008 R2 or Windows7.For more information, see the VMware ESX 4.0 Update 4Release Notes on the VMware website.Solution:The solution to this behavior is to perform backups usingthe VDDK. To perform VDDK backups, modify the registry keyas follows: * Path HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ARCserve Backup\ClientAgent\Parameters * Type REG_DWORD * Default 0 (Back up data using VDDK) * Key Name * useVCBFor40 This value lets you specify the VMware application to use for backup operations on ESX Server 4.0 systems when VCB Framework and VDDK are installed on the backup proxy system. * useVCBFor35 This value lets you specify the VMware application to use for backup operations on ESX Server 3.5 systems when VCB Framework and VDDK are installed on the backup proxy system.

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Components:

CA ARCSERVE BACKUP WINDOWS SQL AGENT COMMON: 12.5, 12.0, 15.0

Last Modified Date: 01/18/2012

Document ID: TEC562494

Tech Document

Title:AE50015 Backup failed. (Microsoft SQL Server Error 3202 (ODBC State = '37000'): [Microsoft][ODBC SQL Server Driver][SQL Server]Write on 'c:\Program Files\Microsoft SQL Server\MSSQL\DATA\temp\132918\Image.asdb4.132918.bak' failed:

Description:

AE50015 Backup failed. (Microsoft SQL Server Error 3202 (ODBC State = '37000'): [Microsoft][ODBC SQL Server Driver][SQL Server]Write on 'c:\Program Files\Microsoft SQL Server\MSSQL\DATA\temp\132918\Image.asdb4.132918.bak' failed: 112 (There is not enough space on the disk.))

From SQL agent log

================

945 Microsoft SQL Server Error 945 (ODBC State = '37000'):

[Microsoft][ODBC SQL Server Driver][SQL Server]Database 'asdb4' cannot be opened due to inaccessible files or insufficient memory or disk space.

See the SQL Server errorlog for details.

Solution:

When trying to access Database from SQL Management Studio we get following error

Database 'asdb4' cannot be opened due to inaccessible files or insufficient memory or disk space. See the SQL Server errorlog for details. (Microsoft SQL Server, Error: 945)

Please make sure the drive has enough free space where the SQL database files reside.

'arcserve Backup','Agent For Microsoft SQL Server','Permissions'ARCKB31

Description::

Please find the below Control Service Requirements

Considering the Operating Systems mentioned below

Windows Server 2003 (32-bit, 64-bit)

Windows Server 2003 R2 (32-bit, 64-bit)

Windows Server 2008 (32-bit, 64-bit)

Windows Server 2008 R2

Note: To avoid Microsoft configuration errors, install the Control Service on Windows Server 2003 and Windows Server 2008 R2 systems using the administrator account if you plan to deploy the engine on local hosts using the remote installer.

Important! During the Control Service installation, when you enter Service Logon Information, you can either use Administrator Account or define a new account. If you define a new account, the startup state of the OS Computer Browser Service must be enabled, and the Service must be running. On Windows Server 2003, the Computer Browser Service is enabled by default, but on Windows Server 2008, the startup state of the Computer Browser Service is Disabled by default. Therefore, if you want to install the Control Service on Windows 2008 and define a new system account for it, before you start the installation you need to change the startup state of the Computer Browser Service to Automatic, and start the Service. Because the Computer Browser Service relies on file and printer sharing, you will also need to turn to On File and Printer Sharing in the Network and Sharing Center.

More information For enabling the startup state of the Computer Browser Service, refer to :

http://technet.microsoft.com/en-us/library/bb726965.aspx

Ca arcserve RHA Control service requirements,'arcserve RHA 'ARCKB3946

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.5, 15.0

Last Modified Date: 08/04/2010

Document ID: TEC497709

Tech Document

Title:How do I protect Citrix XenApp 5.0/Feature pack systems with ARCserve Backup r12.5/r15?

Description:

This document describes the backup and restores procedure for Citrix XenApp servers.

Solution:

Supported Citrix Components Backup:

ARCserve Backup supports below Citrix XenApp 5.0 components backup with r12.5/r15

Access Management Console

Web Interface

XenApp Server

XenApp Client

Citrix XenApp Plug-in for Hosted Apps

Citrix XenApp Plug-in for Streamed Apps

Citrix XenApp Web Plug-in

Advanced Management Tool

License Server

License Management Console

Edge Sight Server

Edge Sight Client

Recommendations:

Few Citrix Configurations store in the form of flat files in Citrix application folders. To make sure all these files gets backed up properly when the application is running, we recommend having open file agent installed along with Base/Client Agent.

Citrix XenApp Server can be configured with different data stores. As most of XenApp configurations will be in XenApp configured data stores, we recommend customers to secure their data stores using DSMAINT.

Supported Backup types:

Local Backups

Remote Backups

Backup:

Backup can be performed when the application is up and running. Open File Agent can take backups of files that are in use. Backup needs to have below components as part of their source.

Windows system drive

All Citrix Folders where various Citrix Components are installed.

Restore:

Before restoring Citrix XenApp 5.0 Server, We have to make sure XenApp Configured data stores are intact. As Citrix is an application, we have to follow below steps to restore:

Stop all Citrix Services.

Restore backed up data to original location.

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.0

Last Modified Date: 11/02/2010

Document ID: TEC535029

Tech Document

Title:How to modify ARCserve R12.0 Member server Database engine to use ODBC Connectivity (SQL 2000/2005).

Description:

ARCserve Member server Database Engine uses RPC Connection by default and might display the following warning 'Your DB Connection is now in RPC Mode. To have a better performance, it is recommended to use ODBC mode. Please run Server configuration wizard -> Repair database connection for member server to change your SQL server settings to ODBC Mode'.

Solution:

Run ODBC Data Source connectivity on the member server.

Add SQL Server under User DSN and Select the SQL server where the database resides.

On 'Create a New Data Source to SQL Server' screen.

Click 'Client Configuration' and Ensure TCP/IP is selected under Network Libraries. Ensure Data Source Test completes successfully.

Restart ARCserve services on the Member Server.

R15, R16

Description:

CA ARCserve Backup is a distributed comprehensive storage solution for application, databases, distributed servers, and file systems. It provides backup and restore capabilities for databases, business-critical applications, and network clients.

Options and Features:

The CA ARCserve Backup Enterprise Module (Enterprise Module) is a separately-installed component that includes the following options and features:

1) Multistreaming: two or more streams of backup data.

2) Disk staging backups and tape staging backups with multistreaming and transmit three to 32 streams of backup data.

Note: If you do not license the Enterprise Module, CA ARCserve Backup lets you transmit two streams of backup data for disk staging and tape staging backup jobs, and one stream for custom backup jobs. A

'custom' job is a job that does not utilize a rotation schedule, a grandfather-father-son (GFS) rotation, or media pools. For more information, see the Administration Guide.

3) Media Management Option.

4) Raw backup and restore of physical disks and volumes.

5) Enterprise Option for VSS Hardware Snap-Shot.

6) Enterprise Option for IBM 3494.

7) Enterprise Option for StorageTek ACSLS.

8) Image Option.

Note: The license for the Enterprise Module is registered on the primary or the stand-alone CA ARCserve Backup server.

'arcserve Backup','Backup Media','license','Disk Staging (D2D2T)','Image Option'ARCKB3943

Description:

We see 'CD00379 WRITE TO JOURNAL FAIL' in RHA events when scenario running

Solution:

If we are protecting data from X: Drive, then we would recommend not to use the same drive as Spool location. If we do this, then the I/O on this drive might go high and as a result there might be delay in data processing due to high I/O.

Hence, it is always recommended to have the data and spool on different drive locations.

Also stop CA ARCserve RHA engine service and goto C:\Program Files\CA\ARCserve RHA\Engine and delete config_25000 folder.

Restart CA ARCserve RHA engine service.

Excludespool directory from AV real time protection and scans

CD00379 WRITE TO JOURNAL FAIL,'arcserve RHA 'ARCKB3302

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.5

Last Modified Date: 05/10/2010

Document ID: TEC520754

Tech Document

Title:Unable to find 'User Profile' on ARCserve Backup server when logged in using windows Authentication.

Description:

To enable the enhanced User Profile Manager, The CA ARCserve Backup Enterprise Module on the Backup Server should be installed and licensed.

Solution:

Even if the CA ARCserve Backup Enterprise Module is installed and licensed on the Backup server, User Profile is NOT visible under Administration on the ARCserve Manger GUI when logged in using 'Windows Authentication'.

Hence in order to use 'User Profile' the user has to use the CA ARCserve Backup Authentication and use Caroot to login.

Once logged in using the Caroot credentials, 'User Profile' will be visible under Administration Menu.

In order to use 'User Profile' the user must belong to 'Security Administrator' group. Incase if we want a windows AD user to access user profile, we need to add the account to Security Administrator group.

Select the windows User, and go to properties, and the roles tab and select an Extended Permission 'SECURITY ADMINISTRATOR'

Click Ok and then close the ARCserve Manager, and re-login using Windows Authentication will allow that user to access 'User Profiles'.

'arcserve Backup','Permissions'ARCKB1163

Components:

CA ARCSERVE BACKUP WINDOWS EXCHANGE AGENT COMMON: 11.5, 12.5, 12.0, 15.0

Last Modified Date: 10/05/2010

Document ID: TEC531997

Tech Document

Title:CA ARCserve Backup Account Permissions required for Exchange 2007 Database Level and Document Level Backup and Restore

Description:

This document describes the necessary Groups, Rights and Roles required for the ARCserve Backup Exchange Service Account for Exchange Database and Document Level Backups and Restores.

Solution:

This document lists only the basic rights, groups and requirements. For a complete listing of all requirements, please refer to the ARCserve Backup Agent for Microsoft Exchange Guide for versions 15.0, 12.5, 12.0 or 11.5 as appropriate to your product.

Create an Account

Create an account using the Exchange Management Console. Configure a New Mailbox as a User Mailbox type. Complete the User Information and Mailbox Settings. Confirm the configuration and complete the process by clicking New and Finish.

Assign the Account to Groups

If the Exchange Server is a Member Server

The account must be a member of Administrators and Backup Operators Groups in Local Users and Groups.

Additionally, it may need to be a member of Domain Administrators, Backup Operators and Administrators on the Windows Domain depending on the Domain Controller Active Directory configuration.

If the Exchange Server is a Domain Controller

The account must be a member of Domain Administrators, Backup Operators and Administrators and must not be a member of Domain Users in Active Directory Users and Groups. The Primary Group must be Domain Administrators.

Delegate Roles to the Account

The account must be delegated either the Exchange Organization Administrator role or the Exchange Server Administrator role using the Exchange Management Console.

Exception:

The service account may instead be assigned to Exchange View-Only Administrators when you do not use the following options:

Allow databases of destination storage group to be overwritten

Dismount database before restore

Create Recovery Storage Group automatically

To perform a document level backup and restore job, your backup agent service account must meet the following criteria on the Exchange server:

It must be a domain account.

There must be a mailbox. This mailbox must be on the Exchange server which you plan to back up or restore to. Only users who have a mailbox on the Exchange Server have access to the document level operation.

The name of the mailbox must be unique. A unique name is a name that does not exist in the organization as a subset of characters in another mailbox name. For example, if there is a mailbox named Administrator in your organization, you cannot use the name Admin.

It must be assigned either the Exchange Organization Administrator role or the Exchange Server Administrator role.

It must be assigned the Exchange Server MAPI Owner role on every public folder you intend to back up and restore because permissions for public folders can vary. If a lower permission level is assigned, back up or restore may fail or duplicate items may be restored because the backup agent service account does not have the permission to delete original documents.

To assign this role, use the Exchange Management Shell command add-publicfolderclientpermission to grant the user Owner access rights.

'arcserve Backup', 'Agent For Microsoft Exchange','Permissions','Restore Operation'ARCKB846

Description:

In this video, we'll show you how to perform a bare metal recovery (BMR) using a backup for Windows in the CA arcserve UDP Agent.

Solution:

Please refer to the below video Link.

More Information:

Product documentation link for complete steps to perform BMR.

,'arcserve UDP','Restore','BMR','arcserve UDP Agent For Windows'ARCKB5619

Title:How to reset the Caroot Password for ARCserve Backup (ASBU)?

Description:

Changing the CAROOT password in ARCserve Backup (ASBU)

Solution:

Run the ARCserveCfg from the home directory of CA. X:\Programfiles\CA\ARCserve Backup

The following are the screen shots to change the caroot password.

Select Password for Backup Server Logon and Administration.

Enter the old password and the new password.

Click on finish to complete the process of changing caroot password.

ER00069: Unable to connect to host

Description:

Master at version 5.0.4 for RHA, Replica at version 16.0 When the file system scenario is started, its able to contact the Master, but fails with the following message when contacting the replica ER00069, message: Unable to connect to hostxxxxxxxx

Solution:

Client identified that there were two Network routes on the Production server which needed configuration. Once this was done, both the master and the replica could communicate

issue# 20986177,'arcserve RHA 'ARCKB2482

Product: CAARCserve Backup R15, R16

Description:

The Report Manager lets you generate reports about CA ARCserve Backup activities.

You can generate reports that Run Now from primary servers, stand-alone servers, and member servers. You can schedule reports to run at a specific time on primary servers and stand-alone servers. If you schedule a report from a member server, the report will run from the primary server, display in the Manager Console on the primary server, and will be stored in the /Reports directory.

Report Manager Considerations

You can view all Create now-basedreports in the Report Manager window or a browser application, such as Internet Explorer.

You must view all Schedule-based reports in the Report Manager window.

Solution:

To generate reports using Report Manager

From the Monitor & Reports menu in the Navigation Bar on the home page, click Report.

The Report Manager opens and a collapsible tree that provides an expandable view of reports in various categories appears.

On the Report Categories view, select a report template from the list.

The Report template list appears on the right pane.

Select and right-click the report that you want to generate. From the pop-up menu, specify one of the following options:

Schedule

Lets you schedule a report to run at a specific time.

When you specify this option, the Schedule Report dialog opens. On the Schedule Report dialog, follow the prompts and complete the required fields to schedule the report.

Create now

Lets you generate a report that runs now.

When you specify this option, the Create Report dialog opens. On the Create Report dialog, follow the prompts and complete the required fields to create the report now.

After CA ARCserve Backup creates the report, you can view the report results on the Report Content view pane as illustrated by the following graphic.

Note:The Report Manager also allows you to remove reports using the delete option to delete the entire report files or delete reports based on date.

keyword_listARCKB4494

R16

Description: When you try to create reports from Report Manager, the following message appears:

CA ARCserve Backup cannot write to the specified directory or cannot communicate with CA ARCserve Backup engines.

Solution:

This problem can occur under the following conditions:

1) The user does not have write access to the specified directory.

To remedy this condition, verify that the user has write permissions to the specified directory.

2) The path specified is not correct.

To remedy this condition, verify that the path specified is correct.

3) Report Manager cannot communicate with the CA ARCserve Tape Engine, the CA ARCserve Database Engine, or both.

To remedy this condition, verify that the Tape Engine service and the Database Engine service are running on the backup server

'arcserve Backup','arcserve Database','Permissions','Backup Media'ARCKB3415

Error Message: ER00071 Unable to obtain state of host

Description:

This document lists the steps to be checked to resolve the error 'ER00071 Unable to obtain state of host'

Solution:

Under scenario management, check status of server (master or replica), if it has red x and status showing disconnected. If the server is shown as disconnected highlight the server in the Scenarios window and check the server properties (click on properties tab). Check Host Connection properties and make sure that it has the correct IP address.

Check if the server is pingable (if ICMP ping requests are not blocked by Firewall).

Remote into the server which had status disconnected in scenario. Goto Windows services, check if CA ARCserve RHAengine service is running or not. If CA ARCserve RHA engine service not running, then try starting it.

If CA ARCserve RHAengine service already running, then check if the port 25000 used by RHAengine is openin a Firewallandit isaccessible from other servers.

To check port status: open command prompt on another server and type following command Telnet25000.

On Windows 2008 Telnet client is not installed by default. To install it go to ServerManager, Features, Add Feature, select Telnet Client and proceed with installation instructions.

If Telnet works fine, please make sure that the version of ws_rep.exe matches on both master and replica. By default'ws_rep.exe' is locatedunder'C:\Program Files\CA\ARCserve RHA\Engine'.

If neither of the above steps help to restore the connection try to reboot the server.

ER00071 Unable to obtain state of host,'arcserve RHA 'ARCKB3491

Solutions Details

Operating System: WINDOWS

Solution No: 13

Confirmed Date: 01/27/2014

Updated Date: 01/27/2014

Component: ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS

Release: 16.5

Fix: RI67017

Hyper: Yes

Distribution Code: AVAILABLE

Problem Description

Title:SQL TRANSACTION LOG SHIPPING ISSUE

Description:

Problem:ARCServe SQL agent backs up transaction log (T-log) of database which has log shipping. Any T-log backups done outside of the log-shipping process will cause the log-shipping chain to fail and the target database then become out of sync.Solution:Test fix T36A846 is available and can be obtained by contacting CA support.

IMPORTANT: Certified Device List requires pop-up blocker disabled.

ARCserve Backup r16 for WindowsCertified Device ListJune 27, 2013

To provide feedback on the following Certified Device List, please fill out the Feedback Form.

NOTES:

All certifications performed under a controlled test environment at ARCserveDevice Certification Labs unless otherwise noted.All testing performed using currently shipping releases of ARCserveproducts at the time of testing.Supported firmware versions for devices listed are the latest version supplied by vendors and successfully tested by ARCserve.All previous firmware versions are supported unless otherwise noted.Firmware versions for devices which are higher than those listed generally may be used.Tape drives that have undergone testing with encryption are indicated with a footnote.File system devices are supported on NTFS partitions.

Vendor Listing

actidata Adaptec ADIC (Quantum) Advansys Agilent Technologies Alacritus (Network Appliance) ATTO Benchmark (Quantum) BDT Blue Arc BREECE HILL Brocade Certance (Quantum) Chaparral Chelsio Cisco Compaq (HP) Conner (Quantum) Cristalink Crosspoint CrossRoads Cybernetics Data Domain Dell DISC Ecrix EMC Emulex EqualLogic Exabyte (Tandberg Data) FalconStor

Fujitsu Fujitsu Siemens Gadzoox Gateway Hitachi HP IBM Imation Initio InRange IOMEGA JNI Kanematsu Electronics Konica LeftHand Networks Lenovo LSI Mast Storage Matsushita-Kotobuki Enterprises (MKE) MaxOptix (Breece Hill) McData Microsoft NEC Netgear NetWork Appliance Nissho Olympus ONStor OnStream Overland

Panasonic Pathlight (Quantum) PeAk (Breece Hill) Pinnacle Micro PivotStor Plasmon Procom ProStor PSEC QLogic Qualstar Quantum Seagate (Quantum) Sepaton SGI Siemens Sony Spectralogic StarWind Storageflex StorageTek (SUN) SUN Symbios Logic SyQuest Tandberg Data Tandberg Storage Toshiba Toshiba Solutions Unitex Vixel (Emulex) XIOtech

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Vendors

actidata Certified Devices

Tape Libraries

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Adaptec Certified Devices

Fibre Channel Host Bus Adapters HVD SCSI Host Bus Adapters iSCSI Host Bus Adapters LVD/SE SCSI Host Bus Adapters SCSI Raid Adapters

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Advansys Certified Devices

LVD/SE SCSI Host Bus Adapters

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Agilent Technologies Certified Devices

Fibre Channel Host Bus Adapters

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ATTO Technologies Certified Devices

Data Movers (Serverless Option) FC Adapters (Serverless Option) Fibre Channel Bridges Fibre Channel Host Bus Adapters iSCSI Bridges LVD/SE SCSI Host Bus Adapters Primary FC Disk Storage Systems (Serverless Option) Raid Storage Controllers SAS Host Bus Adapters Vendor Specific Configurations Virtual Tape Libraries

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BDT Certified Devices

Tape Libraries Virtual Tape Libraries

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Blue Arc Certified Devices

NDMP V3 Support Matrix (NAS Option)

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BREECE HILL Certified Devices

Optical Juke Box Removable Media Drives/DVD RAM Drives Tape Libraries Vendor Specific Configurations

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Brocade Certified Devices

Fibre Channel Host Bus Adapters Fibre Channel Hubs/Switches

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Chaparral Certified Devices

Data Movers (Serverless Option) Fibre Channel Bridges

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Chelsio Certified Devices

iSCSI Bridges

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Cisco Certified Devices

Data Movers (Serverless Option) Fibre Channel Hubs/Switches Vendor Specific Configurations

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Cristalink Certified Devices

Virtual Tape Libraries

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Crosspoint Certified Devices

Fibre Channel Bridges

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CrossRoads Certified Devices

Data Movers (Serverless Option) Fibre Channel Bridges iSCSI Bridges Virtual Tape Libraries

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Cybernetics Certified Devices

iSCSI Appliances iSCSI Bridges iSCSI Vendor Specific Configurations Stand Alone Tape Drives Tape Libraries Virtual Tape Libraries

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Data Domain Certified Devices

Virtual Tape Libraries NDMP V4 Support Matrix (NAS Option)

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Dell Certified Devices

Backup Appliance Data Movers (Serverless Option) Fibre Channel Bridges Fibre Channel Hubs/Switches iSCSI to SAS Bridges Primary FC Disk Storage Systems (Serverless Option) Removable Media Drives/DVD RAM Drives SAS Host Bus Adapters Stand Alone Tape Drives Tape Libraries Vendor Specific Configurations VSS Hardware Providers (VSS Option)

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DISC Certified Devices

Optical Juke Box

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Ecrix Certified Devices

Stand Alone Tape Drives Tape Libraries

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EMC Certified Devices

EMC Clariion Fibre Channel Hubs/Switches NDMP V3 Support Matrix (NAS Option) NDMP V4 Support Matrix (NAS Option) Vendor Specific Configurations Virtual Tape Libraries VSS Hardware Providers (VSS Option)

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Emulex Certified Devices

Data Movers (Serverless Option) FC Adapters (Serverless Option) Fibre Channel Host Bus Adapters Fibre Channel Hubs/Switches

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EqualLogic Certified Devices

VSS Hardware Providers (VSS Option)

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FalconStor Certified Devices

Vendor Specific Configurations Virtual Tape Libraries

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Fujitsu Certified Devices

Fibre Channel Bridges Fibre Channel Host Bus Adapters Removable Media Drives/DVD RAM Drives Tape Libraries Vendor Specific Configurations Virtual Tape Libraries VSS Hardware Providers (VSS Option)

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Fujitsu Siemens Certified Devices

Tape Libraries Virtual Tape Libraries

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Gadzoox Certified Devices

Fibre Channel Hubs/Switches

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Gateway Certified Devices

Tape Libraries

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Hitachi Certified Devices

Fibre Channel Host Bus Adapters Fibre Channel Hubs/Switches Removable Media Drives/DVD RAM Drives Stand Alone Tape Drives Tape Libraries Vendor Specific Configurations Virtual Tape Libraries Virtualization VSS Hardware Providers (VSS Option)

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HP Certified Devices

Converged Network Adapters Data Movers (Serverless Option) FC Adapters (Serverless Option) Fibre Channel Bridges Fibre Channel Host Bus Adapters Fibre Channel Hubs/Switches LVD/SE SCSI Host Bus Adapters Optical Juke Box Removable Media Drives/DVD RAM Drives SAS Host Bus Adapters SAS Switches SCSI Host Adapters Stand Alone Tape Drives Tape Libraries Vendor Specific Configurations Virtual Tape Libraries VSS Hardware Providers (VSS Option)

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IBM Certified Devices

Data Movers (Serverless Option) Fibre Channel Host Bus Adapters Fibre Channel Hubs/Switches IBM 3494 Option LVD/SE SCSI Host Bus Adapters NDMP V4 Support Matrix (NAS Option) Optical Juke Box Primary FC Disk Storage Systems (Serverless Option) Removable Media Drives/DVD RAM Drives SAS Host Bus Adapters SCSI Raid Adapters Stand Alone Tape Drives Tape Libraries Vendor Specific Configurations Virtual Tape Libraries VSS Hardware Providers (VSS Option)

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Imation Certified Devices

Stand Alone Disk Based Storage Devices Removable Media Drives/DVD RAM Drives Virtual Tape Libraries

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Initio Certified Devices

LVD/SE SCSI Host Bus Adapters

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InRange Certified Devices

Fibre Channel Hubs/Switches

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IOMEGA Certified Devices

Removable Devices Tape Libraries

Components:

CA ARCSERVE BACKUP FOR WINDOWS OPTION FOR ALERT: 15.0, 16.0

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 15.0, 16.0

Last Modified Date: 11/03/2011

Document ID: TEC557737

Tech Document

Title:Exchange email alert 'Failed to send E-Mail (-2147221219)'

Description:

After having defined an Exchange email alert, any attempt to send email fails with message 'Failed to send E-Mail (-2147221219)'

Solution:

When you configure an Exchange email alert, you must first define Exchange settings by right clicking on Exchange container and then select 'MS Exchange settings...' like that

Then you get Exchange settings window

You must provide a Windows account as 'DOMAIN\WinAccount' who is able to connect to the Exchange server 'User_Mailbox' mailbox.

If the account could not access that mailbox then you get the error message.

To fix the error message, you need to either

Change Windows account to get access to 'User_Mailbox' mailbox using, 'DOMAIN\WinAccount' account

Change the mailbox 'User_Mailbox' and set another one who 'DOMAIN\WinAccount' may access

Set delegation for 'User_Mailbox' to 'DOMAIN\WinAccount'

'arcserve Backup', 'Agent For Microsoft Exchange','Permissions'ARCKB81

Solutions Details

Operating System: WINDOWS

Solution No: 21

Confirmed Date: 12/06/2014

Updated Date: 12/06/2014

Component: ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS

Release: 16.5

Fix: RO76748

Hyper: No

Distribution Code: AVAILABLE

Problem Description

TITLE:WIN-LIC98-PORT FILE LEFT

Sometimes lic98-port file is left behind, which prevents the Event Log Watch Service to restart. This issue is documented in release notes of 1.90.06.02 build under "Issues Fixed" section but the fix is not present in the build. PREREQS: None MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: NonePROBLEM RESOLUTION: Follow the instructions below:Steps to deploy the fix:1. Stop arcserve services and Event Log Watch Service.arcserve service can be stopped by cstop.bat in arcserve installfolder.2. Download License Module LIC98_WIN_ENG_1-90-06-02.zip fromhttps://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=%7b2B524FD2-9275-4820-997F-E9C0BC0DE768%7dIf you use arcserve Localize version, downloadLIC98_WIN_LOC_1-90-06-02.zip.3. Update License ModuleRefer, "4.0 Installation Prerequisites and Instructions"4. Stop Event Log Watch Service again.5. Unzip the fix file as followsCAZIPXP -U RO76748.CAZ6. Replace existing LogWatNT.exe to new one.x64: C:\Program Files (x86)\CA\SharedComponents\CA_LICx86: C:\Program Files\CA\SharedComponents\CA_LIC7. Start Event Log Watch Service.8. Start arcserve services by cstart.batDOWNLOAD INFORMATION:--------------------- http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO76748/RO76748.CAZ UPDATED ROUTINES:---------------LogWatNT.exe 77600 FRI NOV 14 16:28:23 2014HYPER: NODISTRIBUTION CODE: A (A=Available, I=Internal)PRODUCT(S) AFFECTED:Arcserve Backup Release 16.5

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Solution Downloads

FileName

File Size

Download

RO76748.CAZ

51.73KB

Download

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Dependencies

SUPERSEDES

T5OV089

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Related Problems

Product

Release

Problem Title

AXWBAS

16.5

LIC98-PORT FILE LEFT

Components:

XOSOFT Replication: 16.0

Last Modified Date: 09/07/2011

Document ID: TEC552790

Tech Document

Title:Enabling Reports with CA ARCserve RHA 16

Description:

This document explains the different types of reports which are available in CA ARCserve RHA 16.

Solution:

CA ARCserve RHA allows you to create the following types of reports:

Synchronization

Replication

Assured Recovery(Replica Integrity Testing)

To enable Synchronization and Replication Report on Master:

In the Scenario, highlight the Master Server. In the right pane, click on the Properties window and expand 'Reports'. You can set the Synchronization / Replication Report here (as shown in Figure 1).

Figure 1

To enable Replication and 'Assured Recovery' (Replica Integrity Testing) Report on Replica:

In the Scenario, highlight the Replica Server. In the right Pane, click on the Properties window and expand 'Reports'. You can set the Replication / Assured Recovery Report here (as shown in Figure 2).

Figure 2

If you set 'Generate Detailed Report' to OFF then only a summary of the events will be captured. If 'Generate Detailed Reports' is set to ON then all events will be captured and displayed. The 'Generate Frequency (hours)' option allows the user to set the frequency to create Replication Reports (for example if you set the frequency to 1 the Replication Reports will be generated every hour. By setting the Frequency to every hour it would allow you to see the amount of online changes for every hour throughout the day.

Where do the Reports get stored?

By default, all the reports gets stored under '<Install DIR of the RHA Manager>/Reports' folder on the Control Service. Within the Reports folder each scenario will have a subfolder with the Scenario name and Scenario ID and this is where all reports are stored.

If you want to change the location or retention period of the Reports, highlight the Scenario Name and click on 'Properties'. In the right pane modify the value for 'Report Directory' and 'Report Retention (days) as shown in Figure 3.

Figure 3

,'arcserve RHA 'ARCKB69

Solutions Details

Operating System: WINDOWS

Solution No: 18

Confirmed Date: 08/15/2014

Updated Date: 08/17/2014

Component: ARCSERVE D2D-CAD2D

Release: 16.0

Fix: RI72796

Hyper: No

Distribution Code: AVAILABLE

Problem Description

Title:CATALOG GENERATION FAILS IF DISK.ENABLEUUID=TRUE IS SET

Description:

Problem :"Failed to generate catalog file for volume C:Skip any other catalog generation because some volume's catalog failed."This message is recorded in the activity log for the host based VM backupjob, and the catalog generation fails.When it occurs, the following message is recorded in the log file ...Logs\Image-<date>-<time>.log :"IndexAllocError : Cannot Locate VCN <number>""TraverseIndexAllocation returns error 104"When this problem occurs, some files aren't restored when recovering the VMfrom this backup data.This problem sometimes occurs when backing up the VM guest machine ofWindows2008R2, and disk.EnableUUID=true is set for it.It is typically observed to occur after applying some Windows Updatepatches.When the VM is recovered, some files are lost from the sub folders underC:\Windows\SoftwareDistribution\Download.Solution :For workaround, please set disk.EnableUUID=false and useDoNotReconfigDiskUUID=1 registry setting after applying T245902.The root cause of this problem is observed in the snapshot of VM which iscreated in the backup process by the ESX server.We continue to investigate it to find how to resolve it so thatdisk.EnableUUID=true option can be used.

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Solution Downloads

FileName

File Size

Download

RI73648.txt

2.16KB

Download

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Dependencies

No Dependent Solutions

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Description: What does the Format option do?

Although CA ARCserve Backup automatically formats blank media during a backup job, you can use the Format option to manually format your media. Formatting writes a new label at the beginning of the media, effectively destroying all existing data on the media. ARCserve can format and add tapes to a particular media pool or scratch set. By default ARCserve automatically formats scratch or blank tapes and assigns it to the Backups media pool.

To format media

1. Click the Format toolbar button on the Device Manager window. The Format dialog opens.

It displays specific details about the media in your library slots.

For example, unformatted media appears as 'Blank Media', and slots reserved for cleaning media do not appear.

Important! File System Devices (FSD) that are part of a staging group cannot be formatted using the Format toolbar button. To prevent accidental formatting of an FSD prior to the data being migrated to a final destination media, the Format toolbar button on the Device Manager window is disabled. If you want to format the FSD, you can either use the command line (ca_devmgr) or disable the staging option for the selected FSD.

2. Select the slot containing the media that you want to format. Assign a New Media Name and an Expiration date to the media that you want to format.Note: When you assign a New Media Name to a slot, the light icon next to the selected slot turns green. Slots with write-protected media appear in red. These media cannot be formatted. You must specify a New Media Name before formatting the media.

Repeat this step as necessary to specify more media.

3. If you want to use the media in a media pool, select a slot with the green light icon and check the Use Rotation option. Then, from the Media Pool drop-down list, select the media pool that you want to use the newly formatted media in. In the Serial No. field, you can accept the default serial number or specify a user-defined serial number. (If there is not a media pool name defined and the media has an assigned bar-coded serial number, that serial number will not be overwritten during the format procedure.)

Note: Click the Apply to all button if you want to use all of the formatted media in a media pool and assign all the media to the same media pool.

4. Assign a name and an expiration date to the media you want to format. You must specify a New Media Name before formatting the media. If you need more information about expiration dates, see the section Expiration Dates.

5. Click OK.

The Format dialog closes and the following message opens

'Formatting will erase ALL of your data from the media. Do you want to format the media?'

6. Do one of the following:

-To start the formatting process, click OK.

CA ARCserve Backup formats the media.

To cancel the formatting process, click Cancel.

CA ARCserve Backup does not format the media.

Key words format,tape format,How to format a tape, format to scratch set?

'arcserve Backup','Media pool','Tape Library','Tape Library Option','File System Device','Tape Drive','Backup Media','Command Line Utilities','Backup Operation'ARCKB2851

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.5

Last Modified Date: 03/23/2010

Document ID: TEC510836

Tech Document

Title:How can a CA ARCserve update be uninstalled?

Run the following command from the command line in C:\Program Files\CA\SharedComponents\APM\Uninstall

PatchUninstall /PU:<update file name>

Solutions Details

Operating System: WINDOWS

Solution No: 17

Confirmed Date: 09/12/2014

Updated Date: 09/12/2014

Component: ARCSERVE D2D-CAD2D

Release: 16.5

Fix: RI73648

Hyper: Yes

Distribution Code: AVAILABLE

Problem Description

TITLE:RECOVERY POINT DELETED

Problem:After applying Update 2 and running a backup, recovery points will be deleted. This problem will occur on a multi-byte Windows 2003 system.Please note that once this problem is detected the data cannot be recovered. After applying this fix please perform a full backup.Solution:Test fix T55Z057 is available and can be obtained by contacting CA support.

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Error E6113:

The tape is not a CA ARCserve Backup tape. (Serial Number=[serial number], Tape Name=[tape name], Random ID=[random ID], Sequence Number=[sequence number])

Module:

Tape Engine

Reason:

The tape is not a CA ARCserve Backup tape or the tape's header is damaged.

Action:

Check the tape.Also try changing the name of the media pool if possible'arcserve Backup','Media pool','Backup Media'ARCKB2200

This video provides an overview of arcserve Backup

Components:

XOSOFT Replication: 15.2

Last Modified Date: 11/05/2010

Document ID: TEC535258

Tech Document

Title:How to Create SQL 2008 R2 HA Scenario in RHA R15.2

Description:

Follow the below steps to create SQL 2008 R2 HA Scenario in RHA R15.2

Solution:

Open the RHA r15.2 Manager and in the menu bar click on 'Scenario' and 'New'.

On the Welcome to the New Scenario wizard screen, select Create a New Scenario and click 'Next'.

Select the Scenario Type as 'Microsoft SQL Server', Product Type as 'High Availability Scenario(HA)' and Tasks on Replica as 'Integrity Testing for Assured Recovery (AR)'. Click 'Next'. Note: Integrity Testing (AR) needs separate license. If AR is not licensed, then select 'Tasks on Replica' and set to 'None'.

In the Master and Replica Hosts page, enter the Scenario Name, Master and Replica Hostname/IP. Click 'Next'. Note: If Master or Replica is a MSCS cluster, enter Virtual Cluster SQL Name or IP address

The Engine Verification screen will display which version of the RHA Engine is installed. Click 'Next'.

The Database for Replication page appears and by default all databases on the Master are selected. Click 'Next'.

The Scenario Properties page is now displayed. Click 'Next'

Master and Replica Properties page appears and you can configure settings such as Spool location, Event Notifications and Assured Recovery schedule. Click 'Next'.

The Switchover Properties page displays and you can choose Network Traffic Redirection methods. Check that the DNS servers and Master and Replica IP Addresses are correct. Click 'Next'.

On the Switchover and Reverse Replication Initiation page, select whether you want Automatic Switchover and Run Reverse Replication turned On or Off. In the example below, both of these properties are set to 'Manual'. Click 'Next'.

The Scenario Verification page and the scenario verified successfully. Click 'Next'.

The scenario has verified and is ready to be started. Click 'Run'.

The default synchronization method for SQL is Block Synchronization. Click 'OK'.

Once the SQL 2008 R2 scenario is started and the scenario finishes synchronization then an event will be displayed in the Event Window stating 'Synchronization Finished'.

TEC535258,'arcserve RHA 'ARCKB945

Description:

Does Oracle HA scenarios support on Microsoft cluster servers?

Solution:

The Oracle HA scenario doesn't supported on Microsoft cluster servers in CA ARCServe RHA.

keyword_listARCKB5421

Description:

Virtualized Server Environments Scenario Log On Account Conditions

The CA ARCserve RHA Engine service must satisfy certain account conditions for successful communication with other components. If these requirements are not met, scenarios may not run. If you lack the permissions required, contact your local IS team.

It is a member of the Domain Admins group. If the Domain Admins group is not a member of the built-in domain local group Administrators you must use an account that is.

It is a member of the local computer Administrators Group. If the Domain Admins group is not a member, add the account manually.

For servers in a workgroup, use the Local System account. If you have used Redirect DNS redirection method in a HA scenario, then use the local administrator account.

Note: In MS SQL server 2012, Local System (NT AUTHORITY\SYSTEM) is not automatically provisioned in the sysadmin server role. See Microsoft documents on how to provision the sysadmin server role to the NT AUTHORITY\SYSTEM account. Alternatively, use Administrator account to install and log in to the engine service.

When your SQL servers are in a workgroup, enable 'sa' account on Master and Replica server before you run the scenario.

Virtualized Server Environments Scenario Log On Account Conditions,'arcserve RHA 'ARCKB4231

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 16.0

Last Modified Date: 09/07/2011

Document ID: TEC553440

Tech Document

Title:How To Upgrade To CA ARCserve Backup r16

Description:

A video presentation on how to upgrade to CA ARCserve Backup r16.

Solution:

Video: ' How To Upgrade To CA ARCserve Backup r16 '

Click one of the links below to view the recording in your favorite format:

HTML

MP4

Click here to view the complete series of video production for CA ARCserve Backup.

Components:

CA ARCSERVE BACKUP WINDOWS TLO COMMON: 11.5, 12.5

Last Modified Date: 11/10/2010

Document ID: TEC535490

Tech Document

Title:Unable to see the Serial Numbers of the Tapes after erasing them.

Description:

After Erasing the tapes, the serial number is notdisplayed when checking on the media properties.

Solution:

Usually Majority of the Tape Libraries do come along with the Bar code readers enabled and if in case that is not enabled this issue may occur.

Steps to Enable the Barcode reader:

Start Device Configuration, select the Windows Server (local machine only) option and click Next.

The Device Configuration Options dialog opens.

Select Tape/Optical Library and click Next.

If the Tape Engine is running, you are prompted to stop the engine. The engine must be stopped to configure a library device.

If the library supports device serial numbers, the drives should already be configured and appear under the library in the Library Devices list. If the drives were not assigned to the library automatically, they can be assigned manually. To manually assign a drive, highlight the drive and the library and click Assign.

Click Next.

Highlight the library you want to configure and click Properties. The Properties dialog displays as shown in the following example:

Bar code reader installed-This option is for tape libraries only. Enable this if you have a bar code reader installed and, if you want to set unknown bar code media to blank, enable the Set unknown bar code media to blank during initialization.

Click OK, and click Next.

Click Next. The Summary dialog displays the choices you made during setup. A sample dialog is shown next:

Click Finish.

Click Exit when you see the message Device Configuration Completed.

Click on Yes to Exit from ARCserve Device Configuration.

Restart the Tape Engine.

Note: Please make sure that there are no jobs running at the time of device configuration as it may crash the jobs once we stop the tape engine.

'arcserve Backup','Tape Library','Tape Library Option','Tape Drive','Backup Media'ARCKB904

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.0, 12.5, 15.0

Last Modified Date: 08/30/2010

Document ID: TEC529266

Tech Document

Title:Alert manager launch failed with 'Failed to start the Alert service'.

Description:

Upon trying to start the Alert manager, the alert manager will not open and a prompt message appears saying 'Failed to start the Alert service'. This problem may occur when the Alert Manager Component is not working properly or got corrupted.

Solution:

To resolve this issue the Alert manager needs to be installed manually by following the steps mentioned below:

Go to Quick Start -> Server Admin -> Highlight the backup server name and stop all the CA services

Or

Close the ARCserve manager and run cstop.bat from c:\Program files\CA\ARCserve Backup

Rename the Existing Alert shared folder located under the below location from Alert to Alert _old

C:\Program files\CA\Shared Components\

From the CA ARCserve DVD browse to path X:\IntelNT\ARCserve\Data1.cab file and extract the AlertPackage.exe7 (which is for English Language) to a temporary folder by name 'temp' on the Desktop

After extracting rename the AlertPackage.exe7 to AlertPackage.exe (English) and create a folder by name Alert in the same location.

Right click on AlertPackage.exe and extract the contents to the Alert folder.

After extracting the files to the temporary Alert folder, select all files and remove the 'Read Only' attribute.

Edit the InstAlrt.ini file using the notepad and modify as below:

InstallToPath=C:\Program Files\CA\SharedComponents\Alert

AppName=ARCserve (Change from Inoculan)

AppData= CA ARCserve Backup

Run InstallAlert.exe within the temporary Alert folder.

The above action will create a new 'Alert' folder under the actual location as below:

Copy all the files from the temporarily Alert folder (C:\Documents and Settings\Administrator\Desktop\temp\Alert) to the actual Alert folder (C:\Program Files\CA\Shared Components\Alert)

Go back to step 1 and start the CA services by typing cstart at the command prompt.

'arcserve Backup','Alert Manager','Permissions','Command Line Utilities'ARCKB754

Description:

Uninstalling ARCserve Client Agent without having to uninstall the ARCserve Base

We run into problems where we need to just reinstall the client agent on an ARCserve server where wedon'twant to uninstall the base for a variety of reasons. A way to do this:

Rename HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServeBackup\Base adding a 1 to the end of Base.

Uninstall the client agent, and any database agents.

Make sure that the universal agent has been removed and the directorieshave been cleared out.

Rename the registry back.

Reinstall the client agent and database agents.

---------------------------------------------------------------------------------------

To uninstall CA ARCserve Backup components using the command line/From Add or Remove Programs

1. Log in to the computer where you want to uninstall CA ARCserve Backup components.

Note:You must log in to the computer using an administrative account.

2. Open the Windows command line.

Execute the syntax that corresponds with the architecture of the computer's operating system:

x86 operating systems:

%ProgramFiles%\CA\SharedComponents\ARCserve Backup\Setup\r15\uninstall.exe /p

x64 operating systems:

%ProgramFiles%(x86)\CA\SharedComponents\ARCserve Backup\Setup\r15\uninstall.exe /p

The table listed below defines the product code that you must specify for the CA ARCserve Backup component that you want to uninstall.

Example:

Use the following syntax to uninstall the CA ARCserve Backup base product from a Windows x86 operating system using the command line:

%ProgramFiles%\CA\SharedComponents\ARCserve Backup\Setup\r15\uninstall.exe /p {CAABDF1F-E6BC-483F-B7E5-CEEF32EBE841}

Component

CA ARCserve Backup (x86 platforms) {CAABDF1F-E6BC-483F-B7E5-CEEF32EBE841}

CA ARCserve Backup Client Agent for Windows (x86 platforms)

{CAABDBA1-02D7-49A4-9C2A-1B5BE1184517}

CA ARCserve Backup Client Agent for Windows (x64 platforms)

{CAABDB75-E0F2-44BB-AAE1-4D03EBF7F17B}

CA ARCserve Backup Client Agent for Windows (Intel Itanium platforms)

{CAABD4D6-641C-41EF-B76B-7BED859E86F5}

Solutions Details

Operating System: WINDOWS

Solution No: 5

Confirmed Date: 08/15/2013

Updated Date: 08/26/2013

Component: CA ARCSERVE D2D-CAD2D

Release: 16.5

Fix: RI62075

Hyper: Yes

Distribution Code: AVAILABLE

Problem Description

Title:MANAGER CONSOLE IS BLANK AFTER APPLYING UPDATE 1

Description:

Problem :D2D web console will not open after upgrading from D2D r16.5 to D2D r16.5 Update 1. This problem is seen when D2D r16.5 product was installed fromthe ISO image.Solution :If RO61712 Update 1 is already installed :To work-around the problem, perform below steps if Update 1 is alreadyinstalled on the machine.1. Stop D2D Service2. Go to below folders and turn off read-only attribute on all thefiles. a. X:\Program Files\CA\ARCserve D2D\TOMCAT\webapps\ROOT\contents For X64 machine b. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\Bin\VDDK64\bin c. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\Bin\VDDK64\plugins For X86 machine b. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\bin c. X:\Program Files\CA\ARCserve D2D\BIN\VDDK\plugins It can be done by the following steps : 2-1. Right-click the folder, and select Properties menu to open theProperties dialog. 2-2. Turn off Read-Only flag in the dialog. 2-3. When "Confirm Attribute Changes" dialog appears, select "Applychanges to this folder, subfolders and files" 2-4. Click OK in the dialogs to apply the changes.3. Reset the following registry value to 0 : Key : HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D\Version Value Name (DWORD) : UpdateVersionNumber Make sure to set this value to 04. Download RO61712 and apply it again

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Title:E12565 An unexpected error has occurred. Error Code (0x8000FFFF), because the Volume Shadow Copy service is stopped in this case.

Description:

You are getting the error 'E12565 An unexpected error has occurred. Error Code (0x8000FFFF)' in every backup. In this case, you are getting a E12565, because the Volume Shadow Copy service is stopped. This error can represent a couple different points of failure. Not just the point of failure in this case. You might get this error for other reasons, in other types of cases. Please refer to other information or open an issue with support for this error, if your Volume Shadow Copy service has remained started and has been set to automatic over time.

Solution:

We get this error message when the services of 'Volume Shadow Copy' are stopped. Start the 'Volume Shadow Copy' in services. If they are disabled, then change it to Automatic.

keyword_listARCKB807

Error Message:

Backup of Local drive fails with the error: E12565 2012-12-03 22:07:35 An unexpected error has occurred.

Error Code (0x80070102).

Description:

Following Warning in the Windows Application Event Viewer at the same time stamp:

Log Name: Application

Source: VSS

Date: 12/3/2012 10:01:07 PM

Event ID: 8230

Task Category: None

Level: Warning

Keywords: Classic

User: N/A

Computer:Machine Name

Description:

Volume Shadow Copy Service error: Failed resolving account spsearch with status 1376. Check connection to domain controller and VssAccessControl registrykey.

Operation:

Gathering Writer Data

Executing Asynchronous Operation

Context:

Execution Context: Requestor

Current State: GatherWriterMetadata

Error-specific details:

Error: NetLocalGroupGetMemebers(spsearch), 0x80070560, The specified localgroup does not exist.

Solution:

ClickStartand selectRun.

TheRundialog box appears. In theSelectfield, typeregedit.

Caution:We strongly recommend that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Please make sure you modify only the keys specified.

Browse to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\VssAccessControl

To add a new valid account, right-click VssAccessControl,click New, and then click DWORD (32-bit) Value.

Givethe registry entry the same name as the user account.

Right-click theregistry entryname, and then click Modify.

Type 1, and then click OK.

Note: You must set this value to 1. If you setit to0, theVolume Shadow Copy Serviceis prevented from using the specific user account.

keyword_listARCKB4373

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.0, 12.5, 15.0, 16.0

Last Modified Date: 12/19/2011

Document ID: TEC560883

Tech Document

Title:How to create a scheduled Erase job.

Description:

Create a scheduled job to erase media.

Solution:

From ARCserve Device manager find the related information:

<adapter #> <changer scsi ID> <changer lun> <slot #>

Run 'Job Scheduler Wizard' from 'Start' - 'All Programs' - 'CA' - 'ARCserve Backup'.

Enter the Authentication information.

You may use 'caroot' as 'CA ARCserve Backup Authentication'

Or 'Windows Authentication' (as appropriate for your environment).

Select 'ca_devmgr.exe' from ARCserve installation path and Enter the required parameters:

Parameters example:

-cherase 4 0 0 1 qz

(This will erase the tape in slot 1)

Enter the system Administrator Credential (or any other user that has rights to run the command. It requires caroot equivalence):

Fill in the schedule details.

Submit.

Click 'OK' and 'Cancel'.

Click 'Yes'

Double check if the job is created in 'Job Status' - 'Job Queue':

Device example:

'Device:6=Board:4,Bus:0,SCSI ID:0,LUN:0'

<adapter #> - > 'Board:4' == 4

<changer scsi ID> - > 'SCSI ID:0' == 0

<changer lun> - > 'LUN:0' == 0

ca_devmgr -cherase <adapter #> <changer scsi ID> <changer lun> <slot #> [q|qz|qw|l]

| | | |

ca_devmgr -cherase 4 0 0 1 qz

| | | |

'Board:4' 'SCSI ID:0' 'LUN:0' slot

Note: The command syntax for Tape Library, Tape Drive and FSD are different:

Command example for tape library:

C:\Program Files\CA\ARCserve Backup>ca_devmgr -cherase 4 0 0 1 qz

(This will erase the tape in slot 1)

C:\Program Files\CA\ARCserve Backup>ca_devmgr -cherase 4 0 0 1 3 qz

(This will erase the tape in slot 1 & 3)

C:\Program Files\CA\ARCserve Backup>ca_devmgr -cherase 4 0 0 SLOT_RANGE 1-3 qz

(This will erase the tape in slot 1 to 3)

You may run this command from the ARCserve installation path to test it.

Please refer to the online Help, or CA ARCserve Backup for Windows Command Line Reference guide for complete information.

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 12.5

Last Modified Date: 03/24/2010

Document ID: TEC510994

Tech Document

Title:What options are available to record the activity of the Discovery Service?

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur. For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

The name of the Discovery Service is 'CA ARCserve Discovery Service', and by default it will record events in the Windows Event Viewer Application log.

The startup and stopping of the service is recorded in the Event Viewer System log under the Source 'Service Control Manager Eventlog Provider' with the data 'The CA ARCserve Discovery Service' service entered the running state and 'The CA ARCserve Discovery Service' service entered the stopped state.

The logging for the service can be controlled via these two registry values:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\DiscoveryImplementationList\ASBRDCST\CheyDiscoverySetting\LogActivity\LogLevel

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\DiscoveryImplementationList\ASBRDCST\CheyDiscoverySetting\LogActivity\UseEventNTLog

UseEventNTLog - The default is 1 and to disable logging it is be set to 0.

LogLevel - The default is 1 and to disable logging it is set to 0. A more detailed level of logging is available by setting the value to 2.

With either value set to 0 logging will be disabled.

If logging is disabled the System log will still record the startup and stopping of the service.

Additionally the Discovery Service can be configured for debug logging to a file via the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\DiscoveryImplementationList\ASBRDCST\Mode

0 = no log will be created.

1 = debug data will be written to C:\dsdebug.log.

Prior to making any change to these values the Discovery Service should be stopped

'arcserve Backup','Debug Guide'ARCKB1078

Components:

CA ARCSERVE BACKUP FOR WINDOWS COMMON: 15.0

Last Modified Date: 02/24/2012

Document ID: TEC522424

Tech Document

Title:Latest Build for CA ARCserve r15.0?

Description:

A common question gets asked is how do we know if we have patched up to the latest level or simply, what patch level is my CA ARCserve r15.0 is?

This document will show you how to check your current patch level, and how these relate to published patches.

Solution:

This document relates specifically to CA ARCserve r15.0 for Windows.

Where a Language is specified, this refers to the localized version of CA ARCserve, not necessarily the localized Language of the Operating System.

With the CA ARCserve products we rely on what is known as 'Build Numbers' to determine the service packs of your installation.

Build numbers can be updated by:

Service Packs

Patches which require manual replacement of individual modules/files do not update the build number.

The easiest way to determine the build number of your CA ARCserve installation is to use Help/About from the CA ARCserve Manager GUI on your Host server as shown in the screenshot below:

RO27179

Selecting this will pop-up a dialog box showing the current release and build number, similar to the screenshot below:

In the screenshot below you can see the Release for CA ARCserve R15.0 SP1, and the Build is 6300.

The table below shows the build numbers available for this version of CA ARCserve for Windows, and the patches associated with them:

Build

Patch Level

Patch Number

Language

6300

GA/Un-patched

All Languages

6222

Service Pack 1

All Languages

Latest Build Numbers

All Languages: 6300

Hyperlinks to updates are available in the table above where the patches have not been superseded by later revisions.

Please note that if you use remote 'Manager only' installations, these will tell you the build number of the Manager only installation, not the host server.

If you patch up a host server installation, you should also apply the same patch to any Manager only installations, as well as any remote agents being backed up by the host server. This will ensure that all servers are at the latest available code level. Device patches do not need to be applied to remote 'agent-only' installations.

keyword_listARCKB16

Problem Summary:

The following problem symptoms are seen for backup/restore of Cluastered ONTAP 8.2 :

(1) "AE0275 <Vserver name>/<volume>(<ip address>) Failed to send backup job"

Cluster aware backup job fails with this message if the backup source is selected as follows :

- Cluster management address is added as a NAS server node in backup manager

- Choose the volume which belongs to the node where the tape device isn't directlry attached (so the backup job will use 3-way backup.)

(2) "AE0060 Invalid drive specification(/<name>/<vol>)

AE0278 Failed to send restore of session <num> to server <ip address>. (ret 1)

These messages are recorded and the restore fails. This problem occurs if the release of clustered ontap 8.2 is other than NetApp Release 8.2P2. (ex. Release 8.2.2P1 etc.)

(3) "AE0274 Failed to connect to NDMP server <IP address> for backup. (ret 1)"

This message is recorded and the Filer to Server backup fails.

(4) Next tape is requested though data from all tapes have been restored in the job which restores from the FilerToServer backup session.

Products Affected:arcserve Backup . Affected release :16.5.1; Product Installation Instructions:

This fix requires arcserve Backup Release 16.5 SP1 to be installed.

1. Unzip the fix file P00000009.zip

2. Launch P00000009.exe.

Related Fix List:Fix (P00000009 for product: arcserve Backup release: 16.5.1) is available please download and apply.

Click here to download this patch.

PRODUCT: BAB Windows Common RELEASE: 16.0 APAR #: RO51649 DATE: 26 OCT 2012 PROBLEM DESCRIPTION: WIN-SSL CERTIFICATE EXPIRED ---------------------------------------------------- The SSL Certificate included with CA ARCserve Backup is expired. PREINSTALL STEP : NO POSTINSTALL STEP : NO USE APPLYPTF TOOL : NO USE APPLYPTF-64BIT : NO MASTER IMAGE PATCH : NO PREREQS: RO35289_____________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: None HYPER: NO DISTRIBUTION CODE: I (A=Available, I=Internal) PROBLEM RESOLUTION: Follow the instructions below:The following PREREQS must be applied before applying this fix:RO35289 This fix requires CA ARCserve Backup Release 16.0 SP1 to be installed. 1. Unzip the fix file as follows: CAZIPXP -U RO51649.CAZ 2. Launch RO51649.exe. PRODUCT(S) AFFECTED: CA ARCserve Backup Release 16.0 DOWNLOAD INFORMATION:--------------------- http://downloads.arcserve.com/patches/AXWBAS/nt/SP1/RO51649/RO51649.CAZ UPDATED ROUTINES:---------------cakeystore 2263 FRI AUG 31 05:43:00 2012RO51649.exe 23555216 FRI AUG 31 12:04:16 2012

Solutions Details

Operating System: WINDOWS

Solution No: 17

Confirmed Date: 08/28/2014

Updated Date: 08/28/2014

Component: ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS

Release: 16.5

Fix: RI73208

Hyper: No

Distribution Code: AVAILABLE

Problem Description

Title:VOLUME IS NOT DISPLAYED IN RESTORE TREE VIEW

Description:

Problem :In the tree view of the restore manager, a volume isn't displayed thoughthere is a tape session in which it was backed up.This problem occurs after the newest tape to which the volume was backed uphas been erased/formatted, and the database prune job hasn't run and theoption "Delete Re-Formatted or Erased Media-Related database Records whenPruning" is turned on in the server admin.Solution :Please run the database prune job so that the record of the erased/formattedtape is deleted.This behavior is based on the design of ARCserve to improve performance byreducing the number of queries to the database to see if the tape has beendestroyed, by checking only the newest tape in which the volume has beenbacked up.

Solutions Details

Operating System: WINDOWS

Solution No: 1

Confirmed Date: 04/01/2013

Updated Date: 04/01/2013

Component: ARCSERVE BACKUP FOR WINDOWS COMMON-AXWBAS

Release: 16.5

Fix: RO56002

Hyper: Yes

Distribution Code: AVAILABLE

Problem Description

Title:WIN-ENABLE "PRESERVE FILE HARD LINKS" AS DEFAULT

Description:

In the manager gui, in "Advanced" tab in the global options for backup jobs, "Preserve file hard links" option needs to be enabled as default. Otherwise, the hard links are replaced with real files when they are restored unless user consciously enables it in the backup job. This may affect the system robustness when the hard links used by system components are affected, such as the hard links to the files in winSxS folder. After applying this fix, "Preserve file hard links" is enabled as default. PREREQS: None MPREREQS: None COREQS: None MCOREQS: None SUPERSEDED: NoneHYPER: YESDISTRIBUTION CODE: A (A=Available, I=Internal)PROBLEM RESOLUTION: Follow the instructions below:This fix requires CA ARCserve Backup Release 16.5 to be installed.1. Unzip the fix file as follows:CAZIPXP -U RO56002.CAZ2. Launch RO56002.exe.PRODUCT(S) AFFECTED: CA ARCserve Backup Release 16.5DOWNLOAD INFORMATION:--------------------- http://downloads.arcserve.com/patches/AXWBAS/nt/GA/RO56002/RO56002.CAZ UPDATED ROUTINES:---------------ASM_DT.dll 2244224 TUE MAR 12 02:55:13 2013RO56002.exe 24432200 WED MAR 27 00:24:17 2013

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