Aspyr Media FAQs

*Click the follow button to the right to be updated on Civilization VI iOS*

Unable to Recruit or Pass Great People after Rise & Fall Update

Update: We are rolling out a patch today (Aug 7, 2019) that fixes the Great Person progression issue for Civilization VI on iOS.

If you are still seeing this issue, please ensure that you’re updated to the latest version of Civilization VI (v 1.1.1).

My2K Sign in/Connection Issue

This typically occurs when you have signed into the same 2K Account in Civilization VI on multiple devices/platforms within a certain period of time. For instance, you cannot be signed into the same 2K Account on iOS and Mac versions at the same time.

You will need to close Civilization VI on all other devices except the one you are currently playing on. If you see this error while no other devices are active, try waiting 15 minutes before signing into your 2K Account again.

The Civilization VI Full Game is not unlocking after purchase.

Restart your device.

In you device settings,enablein-app purchases.

Relaunch Civilization VI and selectRestore Purchases.

Civilization VI iOS crashes on unsupported devices

Civilization VI is a resource intensive game. As a result, older models of iPhone and iPad may be incompatible. If you’re experiencing crashes, please ensure that your device is supported and running iOS version 11.4.1.

The following devices are supported to play Civilization VI:

iPhone 7

iPhone 7 Plus

iPhone 8

iPhone 8 Plus

iPhone X

iPad (2017)

iPad Air 2

iPad Pro

9.5"

10.5"

12" (1st and 2nd Gen)

Click the follow button to the right to stay updated on the latest updates to Knights of the Old Republic Android

Save games randomly freeze when loading

Some users have reported this issue, and we’re actively trying to replicate it consistently to identify the root cause.

Within your Android device's File Manager, go to:

Android>data>com.aspyr.swkotor>files

Make a backup of the "saves" and "override"(if you have an override folder) folders.

Then delete all files and folders in your "files" directory.

Copy back your "saves" and "override" folders into the "files" directory.

Note: This workaround resets the options to their default values.

The play screen is hard to navigate

You can move your character with your hand gestures from nearly anywhere on the screen. We position our hand to the far left or right of the screen for the best gameplay experience.

Error 905 or 'May Not Have Purchased' message

Setting your device to Airplane mode, then deactivating Airplane mode can usually fix the problem.

Otherwise, you can clear the Google Play Services and Store Caches.

Go to Settings > Apps > Click on Google Play Services > Storage > Clear Cache.

Repeat the same steps for the Google Play Store app.

Restart your device and relaunch the Google Play app to reinstall Knights of the Old Republic.

If you have any additional questions or issues, please don’t hesitate to open a support ticket with us: https://support.aspyr.com/hc/en-us/requests/new

Click the follow button to the right to stay updated on the latest updates to Knights of the Old Republic iOS

Star Wars: Knights of the Old Republic is crashing on iPad Pro 12.9” running iOS 12.

These issues have been addressed in the latest patch on 3/26/19! Be sure you have the latest update installed.

This update has also added support for all iPhone X devices and 2018 iPad Pros.

The play screen is hard to navigate

You can move your character with your hand gestures from nearly anywhere on the screen. We position our hand to the far left or right of the screen for the best gameplay experience.

There’s no sound in the game!

Please check that the mute button hasn't been accidentally been switched on. If you’re not sure where the mute button is located on your device, take a look at this article.

For newer iOS devices without a switch, Mute is controlled via Control Center (swipe up from the bottom edge of the iPad). If the Bell image is Blue, then you’re device is on Mute.

Thanks to some helpful players, we have identified occasional performance issues for those playing on iPad Air 2. Some players using this device may experience freezing and crashing when playing Civilization VI.

We are actively working on an update to resolve these performance issues. At this time we do not have an ETA on when an update will be released but you can click the follow button at the top of this article to be notified when we have any updates.

We appreciate your patience and thank the players who were able to help identify the issue!

Before Starting

Launch The Sims 2: Super Collection at least once prior to using The Sims 2 Body Shop or Package Installer

Click here to Download

The Sims 2 Extras.dmg contains two applications that allow you to expand your Sims 2 experience!

What is The Sims 2 Body Shop?

The Sims 2 Body Shop allows you to design and customize your Sims, as well as share them with your friends.

What is The Sims 2 Package Installer?

The Sims 2 Package Installer allows you to install your friend’s Sims and Lots into your Sims 2 neighborhoods.

Installing The Sims 2 Extras

Download The Sims 2 Extras.dmg file.

Once the download has finished, double-click The Sims 2 Extras.dmg.

After The Sims 2 Extras window has opened, drag The Sims 2 Body Shop and The Sims 2 Package Installer into the applications folder.

After the files have copied to your applications folder, close The Sims 2 Extras window.

Drag The Sims 2 Extras icon from your desktop to the trash to eject the The Sims 2 Extras.dmg (this will not delete the file from your machine).

Creating, Sharing and Installing Sims

Creating Sims

Launch The Sims 2 Body Shop.

Select Build Sims from the top menu options.

Select Build or Clone Sims.

Select the Plus (+) to create a new Sim.

Customize your new Sim.

Once you are happy with your Sim’s look, select Done Building Sim.

The next time you launch The Sims 2: Super Collection, the newly created Sim will be in the Create A Sim Sim Bin.

If you do not see your custom Sims in-game, try restarting the game.

Sharing Sims

Launch The Sims 2 Body Shop.

Select Build Sims from the top menu options.

Select Package Sims.

Select the Sim you wish to share.

Select Package Sim to File.

Provide your Sim with a name and description.

Select Accept.

A .Sims2Pack file will appear on your desktop using the Sims name.

Installing Sims

Double-click on the .Sims2Pack file of the Sim you would like to install.

Select Install inside The Sims 2: Package Installer to complete the installation.

The next time you launch The Sims 2: Super Collection, the newly installed Sim will be in the Create A Sim Sim Bin.

In order to see the Sim in the Sim bin, you must select the appropriate gender and age of the Sim. Elderly Sims will not show up in the Teenager bin, for example. Young Adult sims can only be seen when creating a Sim while in a Sims 2 University neighborhood.

Creating, Sharing and Installing Custom Parts

Creating Custom Parts

The Sims 2 Body Shop allows you to not just create Sims, but to also create and modify their clothes and appearance.

Modifying clothes and appearance will require the use of additional graphic software.

Launch The Sims 2 Body Shop.

Select Create Parts from the top menu options.

Select Start New Project.

Select the Sim part to create (Genetics, Facial Hair, Makeup & Glasses or Clothing).

Select the part to modify.

Select Export Selected Textures.

Enter and accept the project name.

In Finder, select Go > Go to Folder.

Enter the following location in the text field: ~/library/Containers/com.aspyr.sims2.appstore/Data/Library/Application Support/Aspyr/The Sims 2/Projects/

Select the folder that matches your current project’s name.

Using your preferred graphic editing software, modify the graphic files in this folder.

Once your happy with your changes, return to The Sims 2 Body Shop.

Select Import to Game.

The next time you launch The Sims 2: Super Collection, your newly created Sims part will be accessible when creating a Sim.

At any time you can make changes to an existing project by selecting Load Project instead of selecting Start New Project.

Sharing Custom Parts from The Sim2 2 Body Shop

In order to share Custom Parts, you first have to import them into The Sims 2: Super Collection.

In Finder, select Go > Go to Folder.

Enter the following location in the text field: ~/library/Containers/com.aspyr.sims2.appstore/Data/Library/Application Support/Aspyr/The Sims 2/SavedSims/

Look for the .package file with the name of the project you wish to share. Note: These files may begin with random numbers and letters followed by an underscore. The project name comes after the underscore.

Copy this file to your desktop.

Feel free to rename the file after copying it to your desktop. Just make sure to keep the .package at the end!

Installing Custom Parts

In Finder, select Go > Go to Folder.

Enter the following location in the text field: ~/library/Containers/com.aspyr.sims2.appstore/Data/Library/Application Support/Aspyr/The Sims 2/SavedSims/

Drag and drop the .package file of the Custom Part into the SavedSims folder.

The next time you launch The Sims 2: Super Collection, your newly create Sims part will be accessible when creating a Sim.

Sharing and Installing Lots

Sharing Lots from within The Sims 2: Super Collection

Launch Sims 2: Super Collection.

Find the lot you would like to share.

Select the lot, but don’t enter it.

Select the info button on the lot information screen.

Select Package Lot.

Select Package Lot to a file.

Select Accept.

A dialogue window will tell you where to find your newly packaged lot.

For a quick way to access your lots:

In Finder, select Go > Go to Folder.

Enter the following location in the text field: ~/library/Containers/com.aspyr.sims2.appstore/Data/Library/Application Support/Aspyr/The Sims 2/PackagedLots/

Installing Lots

Double-click on the .Sims2Pack file of the lot you would like to install.

Select Install inside The Sims 2: Package Installer to complete the installation.

The next time you launch The Sims 2: Super Collection, the newly installed lot will be in the Lots & Houses Bin in game.

The first time you open a .Sims2Pack file you may receive a warning dialogue saying “You are opening the Application “The Sims 2: Package Installer” for the first time. Are you sure you want to open this application? If you see this warning, select Open.

It is recommended that when packaging lots from existing neighborhoods (such as Veronaville) that the lot be placed in the same neighborhood.

*Update for January 13, 2020: The Sims 2: Super Collectionhas received a 64-bit update and is now compatible with MacOS Catalina.

*Update for January 7, 2020:SimCity: Complete Edition has received a 64-bit update and is now compatible with MacOS Catalina.

*Update for November 14, 2019:Civilization V (Mac Steam) has received a 64-bit update and is now compatible with MacOS Catalina.

Hello Aspyr Gamers:

As you have likely heard, Apple has announced that it is ending support for 32-bit apps in MacOS Catalina and future operating system.

For players who choose to remain on MacOS Mojave, your 32-bit games will continue to work and play just as always! All your purchases on the App Store are linked to your App Store account, and you’ll be able to keep playing as long as you continue to use macOS Mojave.

For Steam players who remain on Mojave, you will be able to access your 32-bit Aspyr titles purchased on Steam. Alternatively, our titles all support SteamPlay, so you’ll be able to continue playing on a PC and/or Linux machine. We will continue to support our 32-bit games on Linux, so if you have any issues please reach out to our support team via support.aspyr.com.

Even with this change, it’s important to note that many of the titles we offer today are already 64-bit or will be in the near future, and will work on Catalina.

Thank you,

The Aspyr Team

Planned 64-bit Updates

Civilization V (Mac Steam)*Updated Nov. 14, 2019*

Command & Conquer: Generals

SimCity 4: Deluxe Edition (App Store & Mac Steam)

SimCity: Complete Edition (App Store)*Updated Dec. 2019*

The Sims 2: Super Collection (App Store) *Updated Jan. 13, 2020*

ClickFollow at the topthis article to be notified when an update is available.

**Note: Any 32-bit Aspyr games not listed above will be incompatible with MacOS 10.15.**

Click the follow button to the right to stay updated on the latest updates to The Sims 2: Super Collection

A ‘Not Optimized’ alert is displaying when I launch The Sims 2: Super Collection

The above message is delivered by the Mac Operating System on all 32-bit Games and Apps. Apple is ending support for 32-bit apps in future operating systems (10.15 and above) and this warning is meant to inform users about the upcoming changes in 10.15.

The current operating system, OS 10.14 Mojave, is not affected by these changes. All 32-bit games should continue to function as normal. If you are experiencing issues with your game outside of this notification, please reach out to our Support Team, so we can investigate.

Skin tone is displaying incorrectly

This issue has been has been narrowed down to Mac users on 10.13 and 10.14. We’re currently investigating a solution. Follow this article for the latest updates.

Keyboard inputs are not registering properly

We're seeing this issue with keyboard inputs set to languages other than the listed supported languages.

The supported Keyboards are:

English - U.S.

French - French

German - German

Italian - Italian

Japanese (Romaji, Hiragana and Katakana)

Spanish - Spanish

The following workaround solves the issue:

Launch System Preferences.

Select Keyboard.

Select Input Sources.

Select Show Input menu in menu bar.

Using the + to add a supported language keyboard.

Close System Preferences.

*If text does not appear while in game, select the Input Menu from the right side of the Apple Menu Bar (typically appears as flag) and select a supported keyboard.

If you have any additional questions or issues, please don’t hesitate to open a support ticket with us: https://support.aspyr.com/hc/en-us/requests/ne

Command and Conquer is crashing on 10.11 or 10.12

This is a quick workaround. Simply disconnect your internet connection. Then the game should launch without issue.

Don’t see your issue here? We’re here to help! Open a ticket with us at support.aspyr.com.

If you already own the Free to Try version of Lightmatter, you can unlock the full game by purchasing the “Lightmatter Full Game” DLC. This can be found in the DLC section of the Store Page.

submit a support ticket to us here

If you own the Free to Try version and are not able to purchase this DLC, please .

Notice: The latest update on the Windows version of Borderlands 2 and Borderlands the Pre-Sequel has temporarily disabled cross-play between Windows, Mac, and Linux.

We are working on an update to bring Borderlands 2 back in sync, but we do not currently have an ETA for release. We encourage players to join our #Borderlands Discord Channel to coordinate co-op matches with Mac and Linux players, as we work towards delivering the update to re-enable cross-platform play with Windows players.

Purchasing

Q: Is Downloadable Content available for Borderlands 2?

A: Yes! You can browse and purchase the available downloadable content from the Downloadable Content menu on the launch screen.

Requirements

Your computer must meet ALL of the minimum system requirements below in order to maximize your Borderlands 2 experience. If you run the game on a computer below the system requirements, you will experience severe performance issues and crashing.

Operating System: SteamOS / Ubuntu 14.04 or newer

CPU Processor: Intel Core 2 Quad, AMD Phenom II X4

CPU Speed: 2.4 GHz

Memory: 4 GB

Hard Disk Space: 13 GB

Video Card (NVIDIA): GeForce 260

Video Memory (VRam): 1 GB

Peripherals: Mouse and keyboard, wired Microsoft Xbox 360 controller, PlayStation 3 Dualshock 3 Wireless controller

NOTICE: ATI/AMD and Intel video chipsets are NOT supported.

We recommend only playing on the default graphic settings designated at launch.

Gameplay

Q: Which languages can I play in?

A: Borderlands 2 Linux is available in English, French, Italian, German, Spanish.

Q: Can Linux play multiplayer together versus Windows/Mac players?

A: Yes! Linux players can play with Windows and Mac Steam players.

Have a question that isn’t here? Check out our Borderlands 2 Linux: Known Issues

Purchasing

Q: What content is included with Civilization VI on iOS?

A:Civilization VI on iOS is FREE to download. Enjoy 60 turns of the full experience for free using the Play 60 Turns Free In-App Purchase. The Full Game does not include DLC or the Rise and Fall expansion. Other IAPs are available only after the full version is unlocked.

Q: I already have Civilization VI desktop (Mac App Store or Steam). Can I get the mobile version for free?

A: Since Mac and Steam are separate platforms, the iOS version needs to be purchased individually.

Q: I already have Civilization VI on my iPad. Can I get the iPhone version for free?

A: If you’ve already purchased the full game on your iPad, you can unlock the full version on your iPhone right now! Just select Restore Purchases from the main menu of the app.

Q: Does Civilization VI iOS Support Family Sharing?

A:The Civilization VI Full Game unlock is an in-app purchase, which is not eligible for Family Sharing on iOS. You can learn more about Apple Family Sharing via Apple Support.

Q: Is Civilization VI coming to Android?

A: We are continuing to evaluate opportunities to bring Civilization VI to other platforms.

Requirements

Q: Which iOS devices does this work on?

A: Civilization VI iOS requires iOS version 11.4.1 or newer running on:

iPhone 7

iPhone 7 Plus

iPhone 8

iPhone 8 Plus

iPhone X

iPhone XS

iPhone XS Max

iPhone XR

iPad (2017)

iPad Air 2

iPad Pro

9.5"

10.5"

12" (1st and 2nd Gen)

Gameplay

Q: How do the touch controls differ from PC?

A: The touch controls are very intuitive:

Tapping units selects them. Dragging a unit to a tile will move and attack.

Press and hold to view tooltips.

Pinch to zoom the map.

Single-finger scrolling works on lists and moving the map.

Three-finger tapping can be used to close menus.

Q: What UI updates are specific for the iPhone?

A:

The unit actions panel has been modified to accommodate the small screen size.

The turn button has been reduced to only display the main icon.

Buttons in all four corners of the screen are now collapsable to allow more screen space.

Build options for builder units are now displayed horizontally along the top of the unit panel.

Notifications can now be viewed in full screen when selecting the notification button.

The Game Options and Civilopedia buttons have been moved to the left of the turn counter.

In-game Map Options have been moved to the Interface tab of the Game Options menu.

iPhone X exclusive orientation

Q: Is there cloud saving?

A: Cloud saves are available via your 2K Account. Here’s how to access cloud saving:

If you do not have a 2K Account

Launch Civilization VI iOS.

From the Main Menu, select the 2K icon > Create new Account.

Follow the prompts

Once the account is created, verify the account using the automatically sent verification email from 2K.

The game does not need to be closed for the verification to take effect.

After verifying the account, return to Civilization VI's Main Menu.

Select the 2K icon and sign into the newly created account.

A cloud save checkbox will now be accessible in the Save and Load menus.

If you do have a 2K Account

Launch Civilization VI iOS.

From the Main Menu, select the 2K icon.

Sign into your 2K account.

A cloud save checkbox will now be accessible in the Save and Load menus.

Q: How do you save to the cloud?

A:

While in game and signed into a verified My2K account, open the pause menu.

Select Save Game > Cloud saves check box > [Name your save] > Save Game.

Your save should have been uploaded to the My2K Cloud.

Q: How do you load from the cloud?

A:

While in game and signed into a verified My2K account, open the pause menu.

Select Load Game > Cloud saves check box > [Your save] > Load Game.

Your save should now be loading from the cloud.

(The following steps can also be done on the Main Menu.)

Q: How long does the battery last?

A: In our tests, up to three hours of gameplay on a full charge. This could vary based on device model and play style.

Q: Are controllers supported?

A: Civilization VI iOS does not have controller support.

Q: What languages are supported at release?

A: English, French, Italian, German, Spanish, Japanese, Korean, Polish, Russian, Traditional Chinese, and Simplified Chinese. Brazilian-Portuguese features text-only support.

Change your OS language to your preferred language and relaunch the game.

Q: Does Civilization VI on iOS have multiplayer?

A: Yes. It is important to note that as of this point, multiplayer is LAN only.

Q: Can I play my friend who is on PC/ Mac while on my iPad or iPhone?

A: Not at this time.

Having trouble? Take a look at our Known Issues support article.

FAQs: Star Wars: Knights of the Old Republic II The Sith Lords (Mac/Linux)

Star Wars: Knights of the Old Republic II The Sith Lords has hit Windows, Mac, and Linux, you probably have some burning questions about the game. Lucky for you, we have the answers.

Q: What platforms is Star Wars: Knights of the Old Republic II The Sith Lords available on from Aspyr Media?

A: Star Wars: Knights of the Old Republic II is now available for Mac, Windows, and Linux.

Q: Will there be a mobile version of Star Wars: Knights of the Old Republic II for either iOS or Android?

A: While bringing Star Wars: Knights of the Old Republic II to mobile devices is certainly a goal of ours, we don't have the rights to port it unfortunately. FOLLOW this article for alerts if there are any updates added to it.

Q: Is there a planned version of the original Star Wars: Knights of the Old Republic for Linux?

A: There are currently no plans for a Linux version of Star Wars: Knights of the Old Republic.

Q: Does Star Wars: Knights of the Old Republic II support Steam Play?

A: Yes, the Steam version of Star Wars: Knights of the Old Republic II does support Steam Play. This means that once you purchase the game on any supported Steam platform (Mac, Linux, or Windows PC), you are automatically granted access to the game on all other supported Steam platforms. If you have already purchased the game for Windows PC on Steam prior to the launch of the Mac and Linux versions, you do not have to purchase the game again.

Q: Are there any gameplay differences between the Steam version and the Mac App Store version of Star Wars: Knights of the Old Republic II?

A: Outside of cloud save functionality and how mods are handled, there are no differences between the two versions. You will enjoy the same play experience on both.

Q: Have there been any changes or updates for the Mac and Linux versions of Star Wars: Knights of the Old Republic II?

A: Yes! The following features have been added to Star Wars: Knights of the Old Republic II:

Achievements (both Steam and Game Center)

Gamepad support

Support for widescreen and native resolutions, including Retina/4k/5k resolutions

Steam Cloud saves (Steam only)

Steam Workshop support (Steam only)

Additionally, there have been a number of bug fixes to the game.

These features and updates are also now available for the Windows PC version, too.

Q: What gamepads does Star Wars: Knights of the Old Republic II support?

A: Star Wars: Knights of the Old Republic II on the Mac supports:

Microsoft Xbox 360 Controller for Windows (Wired)

Microsoft Xbox One Controller (Wired)

SONY PS3 DUALSHOCK3 wireless controller

SONY PS4 DUALSHOCK4 wireless controller

Logitech RumblePad 2

Logitech Dual Action

Star Wars: Knights of the Old Republic II on Linux supports:

Microsoft Xbox 360 Controller for Windows (Wired)

Microsoft Xbox 360 Games for Windows Wireless Controller with Adapter

SONY PS3 DUALSHOCK3 wireless controller (Wired)

SONY PS4 DUALSHOCK4 wireless controller (Wired)

Logitech Gamepad F310

Logitech Wireless Gamepad F710

Star Wars: Knights of the Old Republic II on Windows PC supports:

Microsoft Xbox 360 Controller for Windows (Wired)

Microsoft Xbox 360 Games for Windows Wireless Controller with Adapter

Microsoft Xbox One Controller (Wired)

Razor Sabertooth Gaming Controller for Xbox 360

Thrustmaster GPX

Logitech Gamepad F310

Logitech Wireless Gamepad F710

Q: Does Star Wars: Knights of the Old Republic II on Mac and Linux feature mod support?

A: Yes, Star Wars: Knights of the Old Republic II players on both Mac and Linux can install and use mods. Steam users will utilize the Steam Workshop, while Mac App users can install the Restored Content mod directly from the launch screen.

Q: What is The Sith Lords Restored Content Mod?

A: The Sith Lords Restored Content Mod is a mod for Star Wars: Knights of the Old Republic II that is intended to “restore” some game content that, for various reasons, never made it into the final release. The mod also addresses and fixes some bugs in the game. It is by far the most popular mod for Star Wars: Knights of the Old Republic II.

However, as it is a mod, it is not at all required to play or enjoy the game. Like any other mod, it simply tweaks the game to provide a slightly different gameplay experience.

IMPORTANT: The Sith Lords Restored Content Mod will NOT work with an in-progress game. You will need to start a new game to enjoy the content from this mod. Likewise, if you remove the mod in the middle of an in-progress game, you will no longer be able to continue that particular playthrough until the mod is re-installed and re-activated.

Q: Is it possible to transfer saved game progress from Windows PC over to Mac (or Linux)?

A: Yes, saved game data will work cross-platform. You can manually move the file from one platform to another, or you can use the newly added Steam Cloud functionality.

Please note that if you’re transferring saved game data that has been created using a modded game, you must have the exact same mods installed on the platform you are transferring to in order for it to work.

Q: What languages does Star Wars: Knights of the Old Republic II support?

A: Star Wars: Knights of the Old Republic II features full support for English, French, and German; and offers text support for Italian and Spanish.

Q: What are the system requirements for Star Wars: Knights of the Old Republic II on Mac and Linux?

A: The system requirements for Star Wars: Knights of the Old Republic II are below.

Mac

Operating System: 10.9.5 (Maverick) and newer

CPU Processor: Intel Core i3 (2 cores)

CPU Speed: 2.2GHz

Memory: 4 GB RAM

Hard Disk Space: 10 GB

Video Card (ATI): Radeon HD 3870

Video Card (NVidia): Geforce 330M

Video Card (Intel): HD 3000

Video Memory (VRam): 256 MB

Linux

Operating System: SteamOS, Ubuntu 14.04

CPU Processor: Intel Core i3, AMD A10

CPU Speed: 2.4GHz

Memory: 4 GB RAM

Hard Disk Space: 10 GB

Video Card (ATI): Radeon HD 5450

Video Card (NVidia): Geforce 440

Video Card (Intel): HD 4400

Video Memory (VRam): 896 MB

If you have any additional questions or comments, please don’t hesitate to reach out to our support team: https://support.aspyr.com/hc/en-us/requests/new

Click the follow button to the right to stay updated on the latest updates to Civilization VI Linux Steam

Civilization VI is crashing during Play by Cloud games.

If you are experiencing crash during Play by Cloud games, make sure everyone in your game is NOT using a Webhook URL and make sure that this setting is blank in the Game Options section of the Main Menu.We will be addressing this issue in an upcoming patch.Please use Steam notifications for the time being.

** Question about the64-bit update? Click Here! **

Purchasing

Q: Where can I download The Sims 2: Super Collection?

A: The Sims 2: Super Collection is available on the Mac App Store.

Q: Which expansions and Stuff Packs from The Sims 2 are included?

A: The following content is included in the Super Collection:

Expansions

University

Nightlife

Open for Business

Pets

Seasons

Bon Voyage

Stuff Packs

Family Fun Stuff

Glamour Life Stuff

Happy Holiday Stuff

Requirements

Your Mac must meet ALL of the minimum system requirements below in order to maximize your experience. If you run the game on a Mac below the system requirements, you will experience severe performance issues and crashing.

Operating System: 10.10.5 or newer

CPU: Intel Core 2 Duo (2 core)

CPU Speed: 2.2 GHz

Memory: 4 GB

Hard Disk Space: 10 GB

Video Card (ATI): Radeon HD 3870

Video Card (NVIDIA): GeForce 8800

Video Card (Intel): HD 3000

Video Memory (VRam): 256 MB

Peripherals: Keyboard and mouse

Gameplay

Q: Which languages can I play in?

A: You’ll be able to play the game in English, French, Italian, German, Spanish, and Japanese.

Q: Will Aspyr be porting over the rest of the Sims 2 content to Mac?

A: The following content is not available for Mac:

Free Time

Apartment Life

Celebration! Stuff

H&M Fashion Stuff

Teen Style Stuff

Kitchen & Bath Interior Design Stuff

IKEA Home Stuff

Mansion and Garden Stuff

Q: How can I import custom content (mods) into the game?

A: Download The Sims 2 Extras app to expand your Sims 2 experience! The full guide is available here to help you get started.

How do I Reset my Neighborhood?

You can reset your neighborhood(s) via the launch screen:

Have a question that isn’t here? Check out our Sims 2 Known Issues.

Click the follow button to the right to stay updated on the latest updates to Civilization VI Mac

Civilization VI Mac can not switch to Fullscreen

To bypass this, launch the game in OpenGL. This is a known issue that is occurring when using Metal. Follow the steps below:

Click Play on Civilization VI in your Steam Library

At the Aspyr Launcher, select Options > Game Settings

Switch the Graphics option to OpenGL

The game will now launch in Fullscreen

If you have any other questions, please open a ticket via: https://support.aspyr.com/hc/en-us/requests/new

Civilization VI is crashing during Play by Cloud games.

If you are experiencing crash during Play by Cloud games, make sure everyone in your game is NOT using a Webhook URL and make sure that this setting is blank in the Game Options section of the Main Menu.We will be addressing this issue in an upcoming patch.

Steam users

Please use Steam notifications for the time being.

Mac App Users

If you are playing the Mac App Store version, you will not be able to receive turn on notifications at this time.

My Game is Running Slow

Make sure that your video/graphics settings are set to default.

When you are experiencing slow performance, you can take a full-window screenshot (command+Shift+3) or cycle between windows (command+Tab) to workaround this issue.

Downloadable Content or In-App Purchases aren’t showing up in the game

Mac App Store

Log out of your Mac App Store app account and restart your Mac.

Relaunch Civilization VI and your downloadable content should then display properly within the game.

Steam

Right click Civilization VI from the Steam Library menu and select Properties.

Under the Local Files tab, select Verify Integrity of Game Cache.

Once that completes, relaunch Civilization VI and your downloadable content should then display properly within the game.

Unable to join a LAN game between a Mac App Store and Steam Mac player

Steam Mac and Mac App Store players cannot connect via LAN at this time.

Text is appearing scrambled or otherwise unreadable

This issue can be resolved by disabling the Steam Overlay.

To Disable the Steam Overlay

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. Uncheck the box next to Enable the Steam Overlay while in-game.

The audio is only present in Chinese, regardless of the language settings

This is a result of running the game on a case-sensitive formatted hard drive. We recommend partitioning your hard drive and reformatting that partition to the OSX standard Journaled HFS+ or APFS using your Disk Utility app and installing the game there.

If you have any additional questions or issues, please open a support ticket with us.

Before making any purchase, it’s important that you make sure that the game you choose is compatible with your computer.

How do I check my if my computer is compatible with a game?

To start, you will need to check the game’s Minimum System Requirements. These are listed in the App Store description or the Steam Store page. Minimum System Requirements tell you the lowest supported hardware for the game.

Once you know the Minimum System Requirements, you will then need to compare those to you computer. To do this follow these steps:

Click on the Apple icon in the top left corner of your screen and select 'About this Mac'

Your System Information app will launch showing you the main info we look for in one screen (CPU/Processor speed, Graphics Card info, RAM)

If needed, you can click System Report to get more detailed information

Then, compare your computer to the Minimum System Requirements. If you computer does not meet or exceed the Minimum System requirements, we advise that you do not purchase the game as it will inevitably lead to instability and performance issues.

If you are not sure if your computer meets the Minimum System Requirements, please open a ticket with us here, and we’ll be happy to help.

** Question about the64-bit update? Click Here! **

Purchasing

Q: Where can I download Command & Conquer: Generals Deluxe Edition for Mac?

A: Command & Conquer: Generals Deluxe Edition for Mac is available ONLY on the Mac App Store.

Q: Are any DLCs/expansions included?

A: Command & Conquer: Generals Deluxe Edition includes both the base game Command & Conquer: Generals and the expansion Zero Hour

Q: I already own an old copy of Command & Conquer: Generals on Windows PC/Mac. Can I get the Mac App Store version for free?

A: We cannot offer a free copy of Command & Conquer: Generals Deluxe Edition on the Mac App Store to owners of any non-App Store version (digital or physical).

Requirements

Q: What are the system requirements to play Command & Conquer: Generals Deluxe Edition on the Mac App Store?

Please make sure that your Mac meets at least the specs listed below. If your device is below these min specs, then the game will not work on your device!

Operating System: 10.9.5 and newer

CPU: Intel Core 2 Duo

CPU Speed: 2.2 GHz

RAM: 4 GB

Hard Disk Space: 5 GB

Video Card (AMD): Radeon HD 3870

Video Card (NVIDIA): GeForce 330M

Video Card (Intel): HD 3000

Video Memory (VRam): 256 MB

The following video chipsets are NOT supported for Command & Conquer: Generals Deluxe Edition

ATI Radeon: X1000 series, HD 2000 series

NVIDIA: GeForce 7000 Series, 8000 series, 9000 series, 320M, GT 100 series

Intel: GMA series

Gameplay

Q: Is the Multiplayer Active?

A: Multiplayer has been retired and is inactive. Command & Conquer Generals Deluxe Edition is a single-player only experience.

Q: What languages does Command & Conquer: Generals Deluxe Edition for the Mac App Store support?

A: The following language options are supported in Command & Conquer: Generals:

Text: English, French

Audio: English, French

Q: The game is zoomed in too much.

A: We’ve had a few reports from players that the game appears to be zoomed in too much. This is the default zoom setting in the original game code, and unfortunately we are unable to make adjustments.

Running into any problems, check our list of Known Issues.

**Do not perform this workaround if you have not previously made any In-App Purchases**

**If you are prompted to purchase in Step 4, you do not own the add-on**

If you appear to be missing some content after updating, you can reinstall these by doing the following:

1. Check the In-App Purchase section of the Aspyr Launcher

2. Select the content your owned content that needs to be reinstalled

3. Click "Buy" in the content's page

4. A window will pop up saying:"You've already purchased this. Click OK to download it again for free."

5. Click OK and the content will be reinstalled

6. Launch Civilization V and make sure all your purchased content is enabled in the DLC section of the Main Menu.

Do steps 2-5 for all owned content that was uninstalled.

Note: Expansions with a Check Mark over it are currently installed. You will not need to reinstall these.

Update:The Mac and Windows versions of Borderlands 2 are back in sync and can play cross-platform! At this time we do not have an ETA for Linux. Thank you for your patience.

The latest update on the Windows version of Borderlands 2 has temporarily disabled cross-play for Linux. Currently, Linux players are unable to connect with Windows and Mac players.

We are working on an update to bring Borderlands 2 back in sync, but we do not currently have an ETA for release. We encourage players to join our #Borderlands Discord Channel to coordinate co-op matches with other Linux players, as we work towards delivering the update to re-enable cross-platform play with Windows and Mac players.

Purchasing

Q:Where can I purchase Civilization VI on Mac?

A:Civilization VI is available on the Mac App Store and Steam.

Q: Is Downloadable Content available for Civilization VI?

A: Yes! You can browse and purchase the available downloadable content from the In-App Purchase or Downloadable Content menu on the launch screen.

Requirements

Your Mac must meet ALL of the minimum system requirements below in order to maximize your Civilization VI experience. If you run the game on a Mac below the system requirements, you will experience severe performance issues and crashing.

Operating System: OSX 10.11.6 (El Capitan) or newer

CPU Processor: Intel Core i5 (4 cores)

CPU Speed: 2.7 GHz

Memory: 6 GB

Hard Disk Space: 15 GB

Video Card (ATI): Radeon HD 6970

Video Card (NVIDIA): GeForce 775M

Video Card (Intel): Iris Pro

Video Memory (VRam): 1 GB

Peripherals: Macintosh mouse and keyboard, Steam Controller (optional)

NOTICE: The following 1GB VRAM video cards are NOT supported to run Civilization VI:

NVIDIA: GeForce 650M, 675MX, 680MX, 750M, 755M

ATI Radeon: HD 5750, HD 5770, HD 5870, HD 6750, HD 6770

Intel :HD Graphics 4000, 5000, 5300, 6000, IRIS, 515

We recommend only playing on the default graphic settings designated at launch.

Q: Does Civ VI Mac support Metal?

A: Civilization VI Mac does support Metal.

Gameplay

Q: Which languages can I play in?

A: You’ll be able to play the game in: English, French, Italian, German, Spanish, Japanese, Korean, Polish, Russian, Simplified Chinese, and Traditional Chinese.

Portuguese (Brazil) is supported only for interface and subtitles.

Q: Does the Mac App Store version have multiplayer.

A: Yes. Hot Seat and LAN multiplayer options are available. Online multiplayer for Mac is only available on the Steam version.

Q: Can Mac and Windows play multiplayer together?

A: Steam users can play online multiplayer together.

Have a question that isn’t here? Check out our Civilization VI Mac: Known Issues

Purchasing

Q: Where can I download the game?

A: >OBSERVER_ is available on Steam (Mac/PC/Linux), Playstation 4, and Xbox One

Q: Where are the soundtrack files located?

A: The soundtrack is stored in C:\Program Files (x86)\Steam\steamapps\common\Observer\Soundtrack or Browse Local Files within the Properties menu in Steam.

Requirements

Q: What are the minimum requirements for Mac/PC/Linux?

A: Your machine needs to meet ALL of the minimum system requirements below in order to maximize your experience.

Windows

Operating System: Windows 7, 10

CPU Processor: Intel Core i3 (3.4 GHz) / AMD A8-6700 (3.1 GHz)

Memory: 8 GB RAM

Hard Disk Space: 10 GB available space

Video Card (ATI): R9 270

Video Card (NVIDIA): GeForce 660

Video Memory (VRam): 2 GB

Peripherals: Keyboard and Mouse

NOTICE: INTEL video cards are NOT SUPPORTED to run Observer

Mac

Operating System: 10.12.6 (Sierra) and 10.13 (High Sierra)

Processor: Intel Core i5 (4 cores)

Processor Speed: 3.3 GHz

Memory: 8 GB

Hard Drive Space: 20 GB

Video Card (ATI): R9 M290

Video Card (NVIDIA): GeForce GT 680

VRAM: 2 GB

NOTICE: INTEL video cards are NOT SUPPORTED to run Observer

Linux

Operating System: 16.04, 17.04, SteamOS 2.0

Processor: Intel Core i3 / AMD A8-6700

Processor Speed: Intel (3.4 GHz), AMD (3.1 GHz)

Memory: 8 GB

Hard Drive Space: 10 GB

Video Card (NVIDIA): GeForce GT 680

VRAM: 2 GB

NOTICE: INTEL and ATI video cards are NOT SUPPORTED to run >observer_ on Linux

Q: Does >OBSERVER_ feature any third party controller support?

A: Yes, >OBSERVER_ supports the following list of third party controllers:

Windows:

Microsoft: Xbox 360 Controller for Windows (Wired), Xbox One Controller (Wired)

SONY: PS4 DUALSHOCK4 (Wired and Wireless), PS3 DUALSHOCK3 wireless controller

Logitech: RumblePad 2, Dual Action

Mac:

Microsoft Xbox 360 Controller for Windows (Wired, Wireless)

Linux:

Microsoft Xbox 360 Controller for Windows (Wired)

Steam Controller

Q: What languages are supported on release?

A: You’ll be able to play the game in:

Text/Audio: English

Text Only: French, Italian, German, Spanish, Brazilian-Portuguese, Polish, Russian, Traditional Chinese, Japanese

GAMEPLAY

Q: Can I sync my save game files through Steam Cloud?

A: Yes.

Having trouble with >OBSERVER_? Take a look at our Known Issues article for quick fixes!

Purchasing

Q: Are there plans to release Star Wars: Knights of the Old Republic II on iOS?

A: Not at this time.

Q: How do I request a refund on the App Store?

A: You can request a refund by directly contacting App Store Support.

Requirements

Q: Which iOS devices are supported?

A:

iPad 2, iPad mini, and above

iPhone 4s and above

iPod touch 5 and above

Q: Which iOS versions are supported?

A: iOS 6 and above

Q: Are iOS Controllers Supported?

A:

MOGA Ace Power

Logitech Powershell

SteelSeries Stratus

Gameplay

Q: Which languages can I play in?

A: You’ll be able to play the game in English, French, Italian, German and Spanish text. Voice is in English only.

Q: How do I change the in-game language?

A: Change your OS language to your preferred language and relaunch the game.

Q: Does Star Wars: Knights of the Old Republic have multiplayer?

A: Star Wars: Knights of the Old Republic is a single player experience.

Q: Is iCloud saving enabled to sync progress between my iOS devices?

A: Yes, cross-device game saves are available with iCloud!

Have a question that isn’t here? Check out our Star Wars: Knights of the Old Republic iOS Known Issues.

Purchasing

Q: How much does Civilization VI cost?

A: Civilization VI is available on Steam for $59.99/59.99/49.99

Q: Is Downloadable Content available for Civilization VI?

A: Yes! You can browse and purchase the available downloadable content from the Downloadable Content menu on the launch screen.

Requirements

Your computer must meet ALL of the minimum system requirements below in order to maximize your Civilization VI experience. If you run the game on a computer below the system requirements, you will experience severe performance issues and crashing.

Operating System: Ubuntu 16.04 / SteamOS

Processor: Intel Core i3 530 or AMD A8-3870

CPU Speed: 2.93 GHz

Memory: 6 GB

Hard Disk Space: 15 GB

Video Card (NVIDIA): GeForce 650

Video Card (ATI/AMD): Not Supported

Video Card (Intel): Not Supported

Video Memory (VRam): 1 GB

NOTICE: ATI/AMD and INTEL video cards are NOT supported to run Civilization VI Linux

Gameplay

Q: Which languages can I play in?

A: You’ll be able to play the game in (Interface/Audio/Subtitles) English, French, Italian, German, Spanish, Japanese, Korean, Polish, Russian, Simplified Chinese, and Traditional Chinese. Portuguese (Brazil) is supported only for interface and subtitles.

Have a question that isn’t here? Check out our Civilization VI Linux Steam: Known Issues

Our goal is to get you back in your favorite games as soon as possible. Nine times out of ten one of the steps can solve your issue and get you back to playing the game.

Follow these 7 quick steps for quick fixes to get you back in the game.

1. Restart Your Computer/Device (Any Platform)

We know this is a very common step when troubleshooting, but it never hurts to mention it :)

2. Begin a new save (Any Platform)

If the issue involves gameplay, it is usually a good idea to try a new save slot and see if the issue continues. If the issue doesn’t continue, then you’re good to go.

Occasionally save files become corrupted, and unfortunately we’re unable to recover them.

3. Verify your game files (Steam Games)

Steam offers a quick way to make sure all your game files are installed correctly. Which you can easily do by following these steps:

Open Steam

Click on the Library Tab

Right Click on [GAME NAME], and select Properties

Click Local Files

Click Verify Integrity of Game Files

4. Perform First Aid on your hard drive (Mac only)

Disk Utility can fix certain disk problems. For example, multiple apps quit unexpectedly, a file is corrupted, an external device doesn’t work properly, or your computer won’t start up.

Go to Applications/Utilities

Open the Disk Utility app.

Select your Hard Drive, then First Aid from the top of the menu.

Once that finishes, restart your Mac.

5. Log in and out of your Storefront Account (Mac/Windows)

Some In-App Purchases or DLCs will need to be verified when launching. If your purchases are not appearing in-game, it is best to sign out and back into your Steam or App Store account.

6. Disconnect Bluetooth and USB Devices (Mac/Windows)

If you are experiencing audio or start up issues, try disconnecting all Bluetooth/USB devices except you mouse and keyboard.

7. Reinstall the application (Any Platform)

Typically this is the last troubleshoot we try before we continue investigating an issue.

If none of these are helpful, don’t worry, we’re here to help! Please sign-in and submit a General Troubleshooting ticket to HERE.

Purchasing

Q: Where can I download SimCity 4: Deluxe Edition?

A: SimCity 4: Deluxe Edition is available on the Mac App Store and Steam

Q: What is included in SimCity 4: Deluxe Edition

A: SimCity 4: Deluxe Edition includes SimCity 4 and the SimCity 4 Rush Hour Expansion.

Requirements

Q: Can I run SimCity 4: Deluxe Edition?

A: Your computer must meet the following minimum requirements:

OS: MacOS 10.11.6 or higher

CPU: Intel Core Duo (2 Cores) 2.2GHz

RAM: 4 GB

GPU:

NVIDIA Geforce 8800

AMD Radeon HD 3870

Intel HD 3000

VRAM: 256 MB

Available Storage: 2GB

The following GPUs are NOT supported:

ATI: Radeon X1000 series

NVIDIA: GeForce 7000 series, 8600M

Intel: HD 2000 series

Gameplay

Q: My regions are missing, how can I get them back.

A: You can download the default regions and view instructions on how to replace them HERE.

To bypass this, launch the game in OpenGL. This is a known issue that is occurring when using Metal. Follow the steps below:

Launch Civilization VI

When the Aspyr Launcher pops up, select Options > Game Settings

Switch the Graphics option to OpenGL

The game will now launch in Fullscreen

If you have any other questions, please open a ticket via: https://support.aspyr.com/hc/en-us/requests/new

Purchasing

Q: Where can I download Civilization V?

A: Civilization V is available on the Mac App Store and Steam.

Q: Is Downloadable Content available for Civilization V?

A: Yes! You can browse and purchase the available downloadable content from the In-App Purchase or Downloadable Content menu on the launch screen.

Q: Is Civilization V a 64-bit app?

A: Yes! The Mac App Store version of Civilization V is 64 bit.

Requirements

Your Mac must meet ALL of the minimum system requirements below in order to maximize your Civilization V experience. If you run the game on a Mac below the system requirements, you will experience severe performance issues and crashing.

Operating System: OSX 10.11 or newer

CPU Processor: Intel Core 2 Duo (2 cores)

CPU Speed: 2.2 GHz

Memory: 2 GB

Hard Disk Space: 10 GB

Video Card (ATI): HD 4670

Video Card (NVIDIA): GeForce 8800

Video Card (Intel): HD 4000

Video Memory (VRam): 256 MB

Peripherals: Mouse and keyboard

NOTICE: The following video chipsets are unsupported for Sid Meier’s Civilization V:

ATI Radeon X1000 series, HD 2400

NVIDIA GeForce 7000 series, 8600, 9400

Intel GMA series, HD 3000

We recommend only playing on the default graphic settings designated at launch.

If you're unsure about your Mac specs are, please check out this post:

https://support.aspyr.com/hc/en-us/articles/214363786-Can-my-Mac-run-this-game-

You can also open a ticket with us and attach your 'About this Mac' screen so we can help!

Gameplay

Q: Which languages can I play in?

A: The Steam version is available in: English, French, Italian, German, Spanish.

The Mac App Store version is available in English, French, and German.

Q: Does the Mac App Store version have multiplayer.

A: Yes. Hot Seat and LAN multiplayer options are available. Online multiplayer for Mac is only available on the Steam version.

Have a question that isn’t here? Check out our Civilization V Mac: Known Issues

Purchasing

Q: Which content is available for Call of Duty: Black Ops III?

A: All content previously released for Call of Duty: Black Ops III is now available on Mac!

Call of Duty: Black Ops III is available in three editions:

Multiplayer Starter Pack is a Multiplayer-only version of Black Ops III that has limited content.

Zombies Chronicles Edition includes the full base game and the Zombies Chronicles content collection expansion, which features eight classic, fully-remastered Zombies maps.

Zombies Deluxe Edition includes the full base game, Season Pass & the Zombies Chronicles content expansion.

Q: What content and features are NOT included with the Multiplayer Starter Pack?

A: The following features are not included with the Multiplayer Starter Pack:

Zombies game mode

Campaign game mode

Ability to play in Multiplayer custom games

Ability to Prestige (your level will be capped at 55 in the Starter Pack)

Access to mod tools or modded content

Access to unranked server browser

Ability to Fresh Start your profile

The ability to access Dead Ops Arcade II and Nightmares mode

Q: What about DLC?

A: All additional content for Black Ops III is available as individual purchases on Mac. These include:

Season Pass

All Zombies Maps

All three Personalization and Calling Card Packs

Q: What’s included in the Season Pass?

A: The Call of Duty: Black Ops III Season Pass delivers 4 epic DLC map packs with all-new multiplayer content, including re-imagined fan-favorite maps from Call of Duty: World at War and the Call of Duty: Black Ops series, plus thrilling Treyarch Zombies content, in addition to the bonus Zombies map “The Giant”.

Q: What are Call of Duty Points?

A: COD Points (CP) are an in-game currency that can be used by players to obtain Rare Supply Drops in the Multiplayer Black Market and Vials of Liquid Divinium in Dr. Monty’s Factory in Zombies. COD Points can also be used to purchase other in-game items such as Extra Loadout Slots for Multiplayer. COD Points are optional and do not affect core progression.

Q: Do I Have to Buy Call of Duty Points?

A: Call of Duty Points are optional and do not affect the core progression of multiplayer or Zombies.

Q: Is Call of Duty: Black Ops III available on the Mac App Store?

A: Black Ops III is currently available on Steam only.

Technical Requirements

Q: What are the Minimum System Requirements to run Black Ops III on Mac?

A: Your machine needs to meet all of the minimum system requirements below in order to maximize your Black Ops III experience on Mac:

OS: 10.13 (High Sierra) or later

CPU: Intel Core i5 (4 Cores)

CPU Speed: 2.3 Ghz

RAM: 8 GB

Disk Space: 125 GB

Video Card: ATI M290X

VRAM: 2 GB

Note: NVIDIA and Intel GPUs are not officially supported hardware.

Q: Will there be third-party gamepad support?

A: Yes. Black Ops III on Mac will support the following peripherals:

Microsoft: Xbox 360 Controller for Windows (Wired), Xbox One Controller (Wired)

SONY: PS4 DUALSHOCK4 wireless controller, PS3 DUALSHOCK3 wireless controller

Logitech: RumblePad 2, Dual Action

Q: Which languages will be supported at release?

A: Menu: English, French, Italian, German, Spanish, Brazilian Portuguese, Russian, Simplified Chinese, Traditional Chinese, Polish

Audio: English, French, Italian, German, Spanish, Brazilian Portuguese, Russian

Subtitles: English, Simplified Chinese, Traditional Chinese, Polish

Gameplay

Q: Can Mac users play against Windows users in Multiplayer?

A: Yes! Mac and Windows users can play multiplayer together.

Click the follow button to the right to stay updated on the latest updates to Knights of the Old Republic Mac

Missing save file after update:

The 64-bit update for the Mac App Store version of Star Wars KOTOR has changed the location of the save files. You will need to place your old saves into this new location. Please follow the steps below.

In Finder, select the “Go” menu.

On the “Go” menu, select “Go To Folder.”

Type in “~/Library/Application Support/Knights of the old Republic”

Copy the folder “saves”.

Select the “Go” menu.

On the “Go” menu, select “Go To Folder.”

Type in “~/Library/Containers/com.aspyr.kotor/Data/Library/Application Support/Knights of the Old Republic/”

Paste the “saves” folder that was copied into the Knights of the Old Republic folder.

You can then relaunch Star Wars: KOTOR and your save file will now be present.

A ‘Not Optimized’ alert is displaying when I launch Knights of the Old Republic Mac:

The above message is delivered by the Mac Operating System on all 32-bit Games and Apps. Apple is ending support for 32-bit apps in future operating systems (10.15 and above) and this warning is meant to inform users about the upcoming changes in 10.15.

The current operating system, OS 10.14 Mojave, is not affected by these changes. All 32-bit games should continue to function as normal. If you are experiencing issues with your game outside of this notification, please reach out to our Support Team, so we can investigate.

The iOS version has been removed from the storefront due to incompatibility issues with iOS 11. There are no plans to update the app at this time or restore it to the storefront. Our apologies for any inconvenience.

General

What is Fahrenheit: Indigo Prophecy Remastered?

Fahrenheit: Indigo Prophecy Remastered is the definitive version of the supernatural murder mystery game Fahrenheit (known as Indigo Prophecy in North America), originally developed by Quantic Dream. This newly remastered edition features updated graphics, full controller support, and is based on the uncut/uncensored international version of the game.

What’s with the name?

To make a long story short, because the game is known as Indigo Prophecy in North America and Fahrenheit in the rest of the world, we simply combined them to reduce any potential confusion with the new version. The name’s a little longer, but we think it works quite well.

Is this the full, uncensored version of the game?

You bet. There is absolutely no cut or censored content in this version. Consider this the definitive version of Quantic Dream’s vision.

Was Quantic Dream involved in the port?

While we at Aspyr Media did all of the technical work, the lovely folks at Quantic Dream gave us invaluable feedback during the process (as well as their blessing).

Cool. So who is Aspyr Media, exactly?

We specialize in bringing AAA and fan-favorite games to new platforms. Our historical focus has been on the Mac operating system, though we have branched out in recent years to include iOS, Android, Linux, and, now with Fahrenheit, even Windows! You can learn more about us at http://www.aspyr.com.

What’s new in the Remastered version?

Updates to the game include:

Remastered HD graphics

New touch-based control scheme for phones/tablets

Full controller support across ALL platforms

Seamless switching between graphical modes

How have the graphics been improved?

Our primary focus was increasing the texture detail and image resolution. We gave every texture in the game a facelift, in many cases increasing the detail by 4x. With native support for resolutions up to 28801800 (the original was capped at 1024768), as well as true widescreen support, this is the best looking version of Fahrenheit you can get. (Note: To fit within the 2GB size restriction on iOS, the mobile version contains only textures twice the size.)

On which platforms can I play the game? How much does it cost?

Fahrenheit: Indigo Prophecy Remastered is available on iOS (iPhone and iPad), Windows, Mac, and Linux. It sells for $9.99/8.99/6.99 on all platforms.

Is there an Android version in the works?

Yep, an Android version is currently in the works, though we don’t have any further information to provide (such as an ETA) at this time.

Are there any differences between the mobile and desktop versions of the game?

All versions of Fahrenheit: Indigo Prophecy Remastered have the exact same game content and features, no matter which platform you play it on.

If I buy both the mobile and desktop versions of the game, can I play one version and continue my game on the other?

Sorry, due to platform restrictions, we can’t support synced game saves between mobile and desktop versions. However, you will be able to sync game saves between all desktop platforms and between iOS devices.

Which languages does the game support?

Fahrenheit: Indigo Prophecy Remastered features full support for English, French, German, and Spanish. This includes full audio, subtitles, and user interface. (Note: Mobile users will need to download non-English language audio content via free In-App Purchase.)

I’m having technical difficulties with the game. Who do I contact for support?

Whether you’re having trouble downloading the game, are running into crashes, or are experiencing any other bugs on ANY platform, Aspyr Support will be more than happy to assist you in any way they can. Please visit http://support.aspyr.com to open a support ticket or start a live chat with one of our representatives.

Mobile (iOS)

What are the hardware requirements to play Fahrenheit: Indigo Prophecy Remastered on iOS?

Fahrenheit: Indigo Prophecy Remastered requires iOS 7 or newer. As for hardware, the game is compatible with iPad 2, iPad mini, and iPhone 5 and newer. THE GAME WILL NOT RUN WELL ON EARLIER DEVICES!

Is the iOS version universal?

Absolutely. You only need one copy of the game to play on iPhoneandiPad.

Can I transfer saved game data between iOS devices?

Yes, game data may be synced between iOS devices using iCloud. iCloud saves can be uploaded to the cloud at any time by tapping the iCloud upload button on the main menu. Please note only one save can be available on the cloud at any time. Once a save is in the cloud, the save can be accessed on any device that that iCloud account is logged into.

I saw the game supports French, German, and Spanish but I’m only hearing English. What gives?

Fahrenheit: Indigo Prophecy Remastered on iOS comes with subtitles for French, German and Spanish. However, to access localized audio, you’ll need to download a Language Pack via a FREEIn-App Purchase. This audio can be downloaded at any time. On the main menu, tap the Languages icon to download the Language Pack. This will require 1GB of free space on the device.

How do I switch between the old and new graphics?

This can be done any time by tapping the HD/SD icon that it is on screen.

What controllers are supported and/or have been tested for iOS?

While there are other controllers not listed that might work, below is what is officially supported.

iOS Tested on MadCatz CTRLi, Logitech PowerShell, MOGA REBEL, MOGA ACE POWER, SteelSeries Stratus

Desktop (Windows, Mac, Linux)

Where can I purchase Fahrenheit: Indigo Prophecy Remastered for Windows, Mac, and/or Linux?

The game will be available on all platforms through Steam. Furthermore, Steam codes may be purchased from various online retailers, such as Aspyr Media’s online store GameAgent.com. Mac users also have the option of purchasing a non-Steam version from the Mac App Store.

So is this a Steam Play game?

Yes, purchasing the Steam version will grant you access to the game on Windows, Mac OS X, and Linux. (Please note that the Mac App Store version is NOT included as part of the Steam Play feature.)

What are the system requirements for Windows, Mac, and Linux?

For full system requirements, please click HERE.

What controllers are supported and/or have been tested?

While there are other controllers not listed that might work, below is what is officially supported.

Windows Microsoft Xbox 360 Games for Windows (Wired), Microsoft Xbox 360 Games for Windows Wireless Controller with Adapter, Logitech Wireless Gamepad F710, Logitech Gamepad F310, Razor Sabertooth Gaming Controller for Xbox 360, Thrustmaster GPX

OS X Playstation 4 Dualshock 4, the Playstation 3 Dualshock 3 Wireless Controllers and the Xbox 360 for Windows wired controller and the Xbox One controller (wired)

Linux Microsoft Xbox 360 Controller for Windows (Wired), Microsoft Xbox 360 Games for Windows Wireless Controller with Adapter, & Logitech Wireless Gamepad F710

How do I switch between the old and new graphics?

This can be done at any time by pressing the F9 button.

Purchasing

Q: What’s included in SimCity: Complete Edition?

A:SimCity: Complete Edition on the Mac App Store includes:

SimCity: Cities of Tomorrow expansion pack

Amusement Park Set DLC

Airship Set DLC

French City Set DLC

British City Set DLC

German City Set DLC

Heroes and Villains Set DLC

Note: Neither the American Red Cross Disaster Relief Set DLC nor the 100\% Electric Nissan Leaf DLC packs are available on the Mac App Store version

Q: I already own SimCity on Windows PC/Mac through Origin. Can I get the Mac App Store version for free? Alternatively, can I get the Origin version for free if I purchase the game on the Mac App Store?

A: We are not able to provide copies of SimCity on the Mac App Store to owners of the Origin version.

Requirements

Q: What are the system requirements to play SimCity: Complete Edition on the Mac App Store?

A: Your computer must meet the following requirements in order to play SimCity: Complete Edition:

Operating System: 10.8.5 (Mountain Lion), 10.9.5 (Mavericks), 10.10.1 (Yosemite)

CPU: Intel Core 2 Duo

CPU Speed: 2.2 GHz

Memory: 4 GB

Hard Disk Space: 12 GB

Video Card (ATI): Radeon HD 2600

Video Card (NVIDIA): GeForce 8800

Video Card (Intel): HD 3000

VRAM: 256 MB

Peripherals: Macintosh mouse and keyboard

NOTICE: The following video chipsets are unsupported for SimCity

ATI: Radeon X1000 series, HD 2400

NVIDIA: GeForce 7000 Series, 320M, 9400m,GT 100 series

Intel: GMA series

Gameplay

Q: Am I able to transfer my saved game data from the Origin version of SimCity: Complete Edition to the Mac App Store version? What about from the Mac App Store version to the Origin version?

A: Saves for SimCity: Complete Edition do not have cross-platform support.

Q: Does SimCity: Complete Edition on the Mac App Store feature multiplayer? What about cross-platform multiplayer?

A: SimCity: Complete Edition on the Mac App Store does NOT support online multiplayer.

Q: Are there any differences between the Mac App Store version and the Origin version?

A: The Mac App Store version does not feature any online multiplayer.

Q: What languages does SimCity: Complete Edition for the Mac App Store support?

A: SimCity: Complete Edition for the Mac App Store features full text and audio support for the following languages:

Czech (esk)

Danish (Dansk)

German (Deutsch (DE))

English (US)

Spanish (ES) (Espaol (ES))

Finnish (suomi)

French (FR) (Franais (FR))

Hungarian (Magyar)

Italian (Italiano)

Japanese ()

Korean

Chinese (() Traditional)

Dutch (Nederlands)

Norwegian (Norsk)

Polish (Polski)

Portuguese (Portugus (BR))

Russian ( )

Swedish (Svenska)

Q: How do I transfer my saves to a different computer?

A: Saves are stored in the following location in Finder:

~/Library/Containers/com.aspyr.simcity5.appstore/Data/Documents/SimCityMedia/Games.

Move the entire Games folder to the exact same directory to resume your game between Macs.

If you Library folder is hidden, select Go in the top tool bar and hold the ALT key to unhide it.

Still have questions? We’re here to help! Open up a ticket with us at support.aspyr.com.

We are always happy to hear player feedback. If you ever have any suggestions, comments, or concerns about Aspyr or one of our games, please forward your thoughts to [email protected]

Click the follow button to the right to stay updated on the latest updates to Borderlands 2 Mac

Borderlands 2 Co-op is not working! (Incompatible Version Error)

Update: Mac and Windows are now back in-sync.At this time we do not have an ETA for an update to put Linux back in-sync.

The latest update on the Windows version of Borderlands 2 and Borderlands the Pre-Sequel has temporarily disabled cross-play between Windows, Mac, and Linux.

Currently, Mac and Linux players are able to play together, but are unable to connect with Windows players.

We are working on an update to bring Borderlands 2 back in sync, but we do not currently have an ETA for release. We encourage players to join our #Borderlands Discord Channel to coordinate coop matches with Mac and Linux players, as we work towards delivering the update to re-enable cross-platform play with Windows players.

Please know this is temporary, and soon, you’ll be playing together again on the latest version of Borderlands 2 and Borderlands The Pre-Sequel

(Steam only) Borderlands 2 is Crashing at the Main Menu

There is a crash occurring in the Steam version of Borderlands 2 from the Main Menu. To bypass the crash you need to accept Gearbox's new Shift Privacy Policy. To do this launch the game then do the following steps very quickly:

Click the EXTRAS option

https://support.aspyr.com/hc/en-us/requests/new

2. Click SHIFT CODE

3. Click ACCEPT from the pop up screen OR press the 'Enter' key.

**If the connection is timing out too quickly**

Restart your Mac

Right click Borderlands from the Steam Library menu and select Properties. Under the Local Files tab, select Verify Integrity of Game Cache. Once that completes, relaunch the game.

Change your character on the main menu

Repeat steps 1-3

A ‘Not Optimized’ alert is displaying when I launch Borderlands 2

The above message is delivered by the Mac Operating System on all 32-bit Games and Apps. Apple is ending support for 32-bit apps in future operating systems (10.15 and above) and this warning is meant to inform users about the upcoming changes in macOS 10.15.

The current operating system, OS 10.14 Mojave, is not affected by these changes. All 32-bit games should continue to function as normal. If you are experiencing issues with your game outside of this notification, please reach out to our Support Team, so we can investigate.

Downloadable Content or In-App Purchases aren’t showing up within the game

If you’re unsure where you can access new areas, the Borderlands Wiki is a great resource that can lead you to your destination(s).

If downloadable content isn’t showing up within the game, follow the steps below:

Mac App Store

Log out of your Mac App Store app account and restart your Mac.

Relaunch Borderlands 2 and your downloadable content should then display properly within the game.

Steam

Right click Borderlands 2 from the Steam Library menu and select Properties.

Under the Local Files tab, select Verify Integrity of Game Cache.

Once that completes, relaunch Borderlands 2 and your downloadable content should then display properly within the game.

English is the only available in-game language. (Mac App Store Only)

Unfortunately, this is a bug with newer versions of macOS (10.12 or newer). If you run into this bug, please open a ticket with your proof of purchase, and we’ll provide you with a replacement key for the Steam version of Borderlands 2.

If you have any additional questions or issues, please don’t hesitate to open a support ticket with us:

Sometimes shadows can appear in places that they aren’t supposed to. These “false” shadows can be stepped on without consequence. If you are experiencing this issue, please do the following:

Open the Settings and change the Shadow Quality setting

-OR-

Select Retry in the Pause Menu

Trying one of these options will remove any false shadows throughout the level. We have identified the source of the issue and it will be fixed in an upcoming patch.

If this does not resolve your issue or if you are experiencing something different, please submit a ticket here.

Click the follow button to the right to stay updated on the latest updates to Civilization V Mac

Civilization V for the Mac App Store crashes after intro.

This issue has been logged with our team and we are currently investigating.

In the meantime, we have two workarounds that will bypass this issue:

Create or use a non-admin user profile on your Computer's login page. To create a new account, follow these steps:

Open System Preferences

Select Users & Groups

Click the lock at the bottom of the window and enter your Admin password

Make sure the new user is Standard then fill out the new user info and click create

Then click the Apple icon in the top tool bar and Log out of the admin account.

Log into the new Standard user and Launch Civilization V.

Create a support ticket and attach screenshots of your App Store receipts for Civilization V and any DLCs you may have purchased and we will get you a complimentary Steam key for Civilization V.

A ‘Not Optimized’ alert is displaying when I launch Civilization V

The above message is delivered by the Mac Operating System on all 32-bit Games and Apps. Apple is ending support for 32-bit apps in future operating systems (10.15 and above) and this warning is meant to inform users about the upcoming changes in 10.15.

The current operating system, OS 10.14 Mojave, is not affected by these changes. All 32-bit games should continue to function as normal. If you are experiencing issues with your game outside of this notification, please reach out to our Support Team, so we can investigate.

Downloadable Content or In-App Purchases aren’t showing up within the game

From the main menu in game, select the DLC menu to activate/deactivate Brave New World, Gods and Kings or the rest of your downloadable content.

For the Cradle of Civilization maps, go to Single Player/Set Up Game/Advanced Setup to access them from the Map Types drop down menu.

If the content still isn’t showing up within the game, follow the steps below:

Mac App Store

Log out of your Mac App Store app account and restart your Mac.

Relaunch Civilization V and your downloadable content should then display properly within the game.

Steam

Right click Civilization V from the Steam Library menu and select Properties.

Under the Local Files tab, select Verify Integrity of Game Cache.

Once that completes, relaunch Civilization V and your downloadable content should then display properly within the game.

Random freezing on Intel HD 3000 chipset equipped Macs

This is an issue related to the unsupported Intel HD 3000 chipset. However, some users work-around it by setting the Terrain Tessellation option to high and restart the game. Even with that change, freezing may still occur.

Civilization V needs to be run on a Mac that meets all of the listed system requirements in order to fully bypass the freezing issue.

Unable to select the ‘Found a Religion’ option

Select a Founder and Follower belief in order to enable the 'Found a Religion' option.

Civilization V Steam freezes when saves are deleted on macOS 10.14

We’re currently investigating this issue. An existing work-around is to manually delete saves from the Documents/Aspyr/Civilization V folder.

Purchasing

Q: Is Downloadable Content available for Civilization V?

A: Yes! You can browse and purchase the available downloadable content through Steam.

Requirements

Your computer must meet ALL of the minimum system requirements below in order to maximize your Civilization V experience. If you run the game on a computer below the system requirements, you will experience severe performance issues and crashing.

Operating System: SteamOS / Ubuntu 14.04 or newer

CPU Processor: Intel Core i3, AMD A10

CPU Speed: 2.4 GHz

Memory: 4 GB

Hard Disk Space: 10 GB

Video Card (ATI): HD 6450

Video Card (NVIDIA): GeForce 640M

Video Card (Intel): Iris Pro

Video Memory (VRam): 1 GB

Peripherals: Mouse and keyboard

We recommend only playing on the default graphic settings designated at launch.

Gameplay

Q: Which languages can I play in?

A: Civilization V Linux is available in English, French, Italian, German, Spanish.

Q: Can Linux play multiplayer together versus Windows/Mac players?

A: Yes! Linux players can play with Windows and Mac Steam players.

Have a question that isn’t here? Check out our Civilization V Linux: Known Issues

Purchasing

Q: How much does Star Wars: Knights of the Old Republic cost?

A: Star Wars: Knights of the Old Republic Android is available on the Google Play Store for $9.99/8.19/7.19

Q: Are there plans to release Star Wars: Knights of the Old Republic II on Android?

A: Not at this time.

Requirements

Q: Which Android devices are supported?

A:

Amazon Models: Kindle Fire HDX 7 (3rd Gen), Kindle Fire HDX 8.9 (3rd Gen), Fire phone, Fire HD 6 (4th Gen), Fire HD 7 (4th Gen), Fire HDX 8.9 (4th Gen), Fire HD 8 (5th Gen), Fire HD 10 (5th Gen), Amazon Fire TV (2014), Amazon Fire TV (2015)

Google Models: Nexus 4, Nexus 5, Nexus 6, Nexus 7, Nexus 9, Nexus 10, Nexus 5X, Nexus Player, Pixel

Huawei: Nexus 6P

HTC Models: One (M7), One (M8), One (A9)

LG Models: Optimus, G2, G3, G5, G6

Motorola Models: Moto X, Moto X+1, Moto X Pure, Droid Turbo, Droid Turbo 2

NVIDIA Models: Shield Tablet, Shield Portable, Shield TV

Samsung Models: Galaxy S3, Galaxy S4 (US Chipset only), Galaxy S5, Galaxy S6, Galaxy S6 Edge, Galaxy S7, Note 3, Note 4, Galaxy Note 5, Galaxy Note 7, Tab Pro, Alpha, Galaxy S8, Galaxy Tab S3, Galaxy Note 8

Sony Models: Xperia Z2, Xperia Z3, Xperia Z5

Q: Are Controllers Supported?

A:

5600 Bluetooth Gamepad

iPega Bluetooth Android controller

Mad Catz CTRL Controller for Android

Mad Catz LYNX 3 Android controller

MOGA Rebel

Phonejoy

Samsung Gamepad for Android

Shield wireless controller (Only compatible with shield portable and tablet)

SteelSeries Free

SteelSeries Stratus XL Android/PC Controller

Thrustmaster Score-A Wireless Gamepad for Android

Viaplay Smart Gamepad for Android

Gameplay

Q: Which languages can I play in?

A: You’ll be able to play the game in English, French, Italian, German and Spanish text. Voice is in English only.

Q: How do I change the in-game language?

A: Change your OS language to your preferred language and relaunch the game.

Q: Does Star Wars: Knights of the Old Republic have multiplayer?

A: Star Wars: Knights of the Old Republic is a single player experience.

Q: Is cloud saving enabled to sync progress between my Android devices?

A: Yes, save game sync to Google Cloud Services is available.

Have a question that isn’t here? Check out our Knights of the Old Republic Android Known Issues.

If you’re looking for information on how to redeem a key from Aspyr.com, then you’re in the right place.

Steam is Required for All Aspyr.com Purchases

Steam Keys are NOT compatible with the Mac App Store versions of games.

If you purchased a Steam Key for a DLC or other add-on, but own the base game on the Mac App Store, please contact Aspyr Support for assistance via support.aspyr.com.

How to Install Steam

Visit https://store.steampowered.com/about/

Click the Install Steam button at the top of the page. A download will start.

When the download finishes, Add Steam to your Applications Folder

Create a Steam Account and login

If you run into any trouble with installing Steam, take a look at this article for a few tips. And please reach out to our Support Team via support.aspyr.com for further assistance.

How to Activate a Key

Launch Steam and log into your Steam account.

Click the “Add A Game” icon in the bottom left of the Steam Window

Choose Activate a Product on Steam.

Follow the onscreen instructions and enter your code to complete the process.

For more information, check out this article by Steam

As always, we’re here to help! If you have any troubles activating your game on Steam, please open a ticket via support.aspyr.com.

>OBSERVER_ on macOS High Sierra (10.13) pauses on a black windowed screen.

On some Macs running High Sierra (10.13), >OBSERVER_ will revert to black screen in windowed mode after showing the opening logo movies. Once this occurs the game will seem to pause or freeze on this screen and not progress.

This issue can be resolved by selecting the Maximize button (green) in the top left corner. This will return the window to full screen and the game will continue to the Main Menu.

>OBSERVER_ (Windows): Crashes or No Audio at the beginning sequence

At the opening car sequence, the operator says the line "Lazarski? You there?!" and the game crashes.

This issue has been logged as related to SLI being enabled on Nvidia GPU configurations. Set SLI to off in the Nvidia control panel to bypass the crash.

Before we Get Started

In most cases, you’ll need to contact the storefront where you purchased your game in order to request a refund. Below we’ll provide the steps to request a refund from the stores we work with.

App Store, iTunes, and Mac App Store

Visit https://reportaproblem.apple.com/

Login with your Apple Account

Scroll down to the “Purchase History” section. Click “Show All”

Scroll to the Purchase you’d like to refund

Note: This list will show In-App Purchases (IAP)

Click “Report a Problem”. Select your refund reason from that list

Submit. You should hear from Apple in a short time about the status of your refund.

Steam

Launch Steam and Login with your account.

Click on your account name in the top right. On the drop-down click “Account Details”

Click on “View Purchase History”

Scroll to the game you’d like to refund. Click on it

Click on “I would like a refund”

Click on “I’d like to request a refund”

Choose a reason from the dropdown, and write a message explaining why you’d like a refund.

Submit. You should hear from Steam in a short time about the status of your refund.

Amazon

Games & Software Download orders are not returnable after purchase on Amazon.com. For further questions about this policy, visit Amazon’s Customer Support Portal.

Aspyr is unable to refund purchases made via Amazon.com

Google Play

Go to https://play.google.com/store/account.

Scroll down to "Order History" and find the order you want to return.

If you don't see the order listed, you may have bought it on a different Google Account. Find out how to switch accounts.

To the right of the order, click More

Select Request a refund or Report a problem and choose the option that describes your situation.

Complete the form and note that you would like a refund.

You will see a message saying "thank you for sharing your concerns." You'll then get an email with your refund decision. You’ll usually get this within 15 minutes, but it can take up to two business days.

Xbox

Sign in to your Microsoft Account.

From the top menu bar, select Payment & billing > Order history.

Navigate to the game or app you want to be refunded, and select 'Request a refund'.

Playstation

Contact Playstation Support via the Customer Support Portal

Nintendo

Nintendo purchases are not eligible for refund. For additional assistance, please contact Nintendo Support.

Aspyr.com

Aspyr.com customer support is handled via Xsolla. For refund requests, please submit a ticket via this link.

My Store Isn’t Listed

It’s always best to reach out to the store where you purchased the game first. They’ll be best positioned to discuss refunds.

Click the follow button to the right to stay updated on the latest updates to Civilization V Linux Steam

Downloadable content isn't showing up in game.

Right click Civilization V from the Steam Library menu and select Properties.

Under the Local Files tab, select Verify Integrity of Game Cache.

Once that completes, relaunch Civilization V and your downloadable content should then display properly within the game.

Civilization V not launch/ displaying graphical corruption.

Please check that your video card is running the required minimum OpenGL version 3.3 with at least 512MB of VRAM.

To check your hardware, select Help from the Steam menu, then System Information.

If you are still running into problems, please send us the copy/paste of the Steam System Information screen.

Purchasing

Q: Where can I download Star Wars: KOTOR for Mac?

A: Star Wars: Knights of the Old Republic Mac is available on the Mac App Store and Steam

Requirements

Your Mac must meet ALL of the minimum system requirements below in order to maximize your Knights of the Old Republic experience. If you run the game on a Mac below the system requirements, you will experience severe performance issues and crashing.

Operating System: 10.10.5 or newer

CPU Processor: Intel chipset

CPU Speed: 1.8 GHz

Memory: 512 MB

Hard Disk Space: 5 GB

Video Card (ATI): Radeon X1600

Video Card (NVIDIA): GeForce 7300

Video Card (Intel): HD 3000

Video Memory (VRam): 128 MB

Peripherals: Keyboard and mouse

NOTICE: Intel integrated video chipsets are not supported (GMA 950/X3100).

We recommend only playing on the default graphic settings designated at launch.

Gameplay

Q: Which languages can I play in?

A: Star Wars: Knights of the Old Republic Mac is only available in English.

Q: Does Star Wars: Knights of the Old Republic have multiplayer?

A: Star Wars: Knights of the Old Republic is a single player experience.

Have a question that isn’t here? Check out our Star Wars: KOTOR Known Issues.

Performance issues/crashing on Mac, PC, or Linux

Layers of Fear is an extremely graphically intensive game, and as such the system requirements are higher than your average game. Please first check that your computer meets the posted system requirements for the game.

Windows PC

Operating System: Windows 7, 10

CPU Processor: Intel Core 2 Quad Q8400

CPU Speed: 2.66 GHz

Memory: 4 GB RAM

Hard Disk Space: 5 GB

Video Card (ATI): Radeon R7 250X

Video Card (NVidia): GeForce GTX 560

Video Memory (VRam): 1 GB

Supported Gamepads: Steam Controller, Microsoft Xbox 360 Games for Windows (Wired), Microsoft Xbox One Controller (Wired), SONY PS4 DUALSHOCK4 wireless controller (Wired)

Mac

Operating System: 10.10 (Yosemite), 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra)

CPU Processor: Intel Core i5 (4 cores)

CPU Speed: 2.3 GHz

Memory: 4 GB RAM

Hard Disk Space: 5 GB

Video Card (ATI): Radeon HD 5770

Video Card (NVIDIA): GeForce 750M

Video Card (Intel): Iris 6100

Video Memory (VRam): 1 GB

Peripherals: Macintosh mouse and keyboard

Supported Gamepads:Microsoft Xbox 360 Controller for Windows (Wired)

Linux

Operating System: Ubuntu 14.04, Ubuntu 15.10, SteamOS

CPU Processor: Intel Core i5 3470

CPU Speed: 3.2 GHz

Memory: 4 GB RAM

Hard Disk Space: 5 GB

Video Card (NVIDIA): GeForce GTX 660 Ti

Video Memory (VRam): 2 GB

Supported Gamepads: Steam Controller, Microsoft Xbox 360 Controller for Windows (Wired)

PS4/Xbox One

R2 (Right trigger) isn’t responding to open the first door

Double check that you have your latest console updates installed.

Restart your console and relaunch the game. The R2 button should then respond properly when you move the right analog stick.

One of our first troubleshooting steps when a game isn’t working is to reinstall it completely. A single corrupt file is enough to make the game crash, break, or otherwise cause issues.

To uninstall a game purchased on the Mac App Store, simply follow these steps:

Uninstall the game

Launch Finder

Search for your game’s name in the Search Bar

Drag and Drop your game into the Trash

To reinstall a game purchased on the Mac App Store, simply follow these steps:

Reinstall the game

Launch the App Store

Click your Account Profile in the bottom left of the App Store

Make sure that you’re logged into the Account that you made your game purchase on.

Scroll to your game, and click the Download icon

If you are still running into issues after reinstalling, please open a ticket at support.aspyr.com.

To launch the game in higher resolutions you will need to change the settings in the game’s Option.txt file. Follow the steps below

In Finder, navigate to ~/Library/Containers/com.aspyr.rct3.appstore/Data/Library/Application Support/RollerCoaster Tycoon 3 Platinum/

Open the file Options.txt

Set the value following the word Resolution to the desired resolution

Save Options.txt

RollerCoaster Tycoon will now launch at the resolution set in the Options.txt file.

The maximum resolution possible is 4096x4096. Setting the resolution to higher values will default back down to 4096x4096.

If you are unable to find the Library folder in Finder, select Go in the top toolbar and hold the alt/option key to unhide it.

If you do not know your computer’s resolution, you can find it by

Click the Apple icon in the top toolbar

Select About this Mac.

Click Displays to see your computer’s resolution

If you are running into any other issues with RollerCoaster Tycoon 3 for the App Store, please open a ticket with us at support.aspyr.com.

Purchasing

Q: Where can I download Borderlands 2?

A: Borderlands 2 is available on the Mac App Store and Steam.

Q: Is Downloadable Content available for Borderlands 2?

A: Yes! You can browse and purchase the available downloadable content from the In-App Purchase or Downloadable Content menu on the launch screen.

Q: If I purchase on the Mac App Store can I get a Steam Key for free?

A: Since they are separate platforms, we cannot offer complimentary Steam keys to Mac App store owners.

Requirements

Your Mac must meet ALL of the minimum system requirements below in order to maximize your Borderlands 2 experience. If you run the game on a Mac below the system requirements, you will experience severe performance issues and crashing.

Operating System: OSX 10.10.5 or newer

CPU Processor: Intel Core 2 Duo (2 cores)

CPU Speed: 2.2 GHz

Memory: 4 GB

Hard Disk Space: 13 GB

Video Card (ATI): HD 2600

Video Card (NVIDIA): GeForce 8800

Video Card (Intel): HD 3000

Video Memory (VRam): 256 MB

Peripherals: Mouse and keyboard, wired Microsoft Xbox 360 controller, PlayStation 3 Dualshock 3 Wireless controller

We recommend only playing on the default graphic settings designated at launch.

If you're unsure about your Mac specs, please check out this post:

https://support.aspyr.com/hc/en-us/articles/214363786-Can-my-Mac-run-this-game-

Gameplay

Q: Which languages can I play in?

A: The language you can play depends on which platform you purchased the game from.

Steam: English, French, Italian, German, Spanish.

Mac App Store: English

Q: Can Mac and Windows play multiplayer together?

A: Steam users can play online multiplayer together.

Q: Does the Mac App Store version have multiplayer.

A: Online multiplayer for Mac is only available for the Steam version.

Q: Will SHiFT codes work on the Mac App version of Borderlands 2?

A: SHiFT codes are not compatible with the Mac App version of Borderlands 2.

Have a question that isn’t here? Check out our Borderlands 2 Mac: Known Issues

We are aware of reports that the mouse cursor isn't functioning in the Mac App Store version of SimCity Complete. This issue has been flagged with our team and our investigation is underway.

In the meantime, we do have a workaround so that you get back to playing.

Activate Windowed Mode to Resolve this Issue

Click on the Settings icon in the SimCity Launcher and then select "Play in Window" and the game will launch without issue. You can then adjust the resolution settings from the Main Menu in order to resize this window.

Having trouble? Check out the image below:

Update #2: (October 14, 2019)The Nintendo Switch version has received a patch that includes the option to invert the Y-axis.

Update: (October 8, 2019)The PS4 version has received a patch that includes the option to invert the Y-axis.The Nintendo Switch patch will be coming next week.

Thank you to all the fans playing STAR WARS Jedi Knight ll: Jedi Outcast. We hear you regarding adding aim inversion to the game. We’re working on an update now, and it should be available on both Nintendo Switch and Playstation 4 in the coming weeks.

Follow this article to be notified when the update is released.

Instability issues have been observed on newer Galaxy devices, Pixel models, and the OnePlus running Android OS 8 (Oreo).

There is currently no update to resolve those issues but you can send your proof of purchase to our support team for a full refund. Also, include a screenshot of your About this Device screen when you submit a ticket so we can add more details to our existing bug database.

Unfortunately, we are unable to process refunds for orders placed over a year ago. Follow this article for alerts when more info is added to it.

https://support.aspyr.com/hc/en-us/requests/new

Issue: Game window snaps back to primary monitor after being dragged to secondary monitor on MAS and Mac Steam.

Workaround: The only way to resolve this issue is to change which monitor is the primary monitor in the OS.

Issue: Mountains/terrain display stretched on Intel HD 6000 equipped Macs.

Workaround: UPDATE 1/14: The patch has been released for the MAS version to resolve this. The patch to resolve this issue has been set live on Steam on 11/12. We are working to release a bulk update for the MAS version. Subscribe to this post to be notified when it goes live.

Issue: When choosing a planet via Custom World, the selected planet is not actually chosen.

Workaround: On the choose planet screen, select the Advance Setup button in the top right corner. Planets can be set from this screen without issue.

Issue: No map terrain is present when loading into the Skirmish map type.

Workaround: Do not play on this map.

Notes:This issue is resolved in an upcoming patchwith the removal of the skirmish map in Rising Tide.

Issue: The Multiplayer Quick Combat/Movement options do not function when enabled from the Multiplayer Setup Menu.

Workaround: These options should be enabled from the Main Menu > Options > Game Options menu instead of from the game lobby screen.

The following issues affect the Linux version of Rising Tide:

Issue: The top-right corner of the screen is unresponsive in windowed mode in Ubuntu.

Workaround: This issue is resolved by either moving the game window away from the top right most corner or using a resolution that is smaller than the max resolution.

We are working now to resolve these issues as soon as possible.

Thanks for your patience.