BACTES FAQs

Welcome to Sharecare HDS Customer Support! Here you can browse frequently asked questions about accessing and using your account or click the Submit Request button above to reach out to our team for assistance.

We strive to answer all queries within 24 hours, Monday through Friday. If you have a request that requires same day turnaround due to time sensitive obligations connected to your records, please add URGENT to the subject line of your request and we'll be sure to prioritize!

To access your Sharecare HDS Pro Online, visit our login page and log in using your username and password. If you are unable to login, please submit your request to our team and we'll be happy to have a look!

To access your Sharecare HDS Pro Online, visit our login page and log in using your username and password. If you are unable to login, please submit your request to our team and we'll be happy to have a look!

Once you have signed up for an eDelivery account you will receive an email directing you to sign in, set a password for your admin account and then create a eDelivery user account for yourself and anyone else in your organization that requires access to medical records. Please note that the RMS Admin Portal is a separate database than the actual eDelivery portal and each requires individual login credentials. Once you have created your user account you will be able to log into the eDelivery Portal and download records once you receive an email notification that these are available.

If you have a recently created account for RMS Portal and cannot log in, it may be that the link to set your password had expired. Please submit your request to us with this information and we'll be happy to get this addressed.

To check the status of your application, please call our Customer Service team toll-free at 800.560.3800.

To access your OnDemand / eDelivery user account, visit our login page and log in using your username and password. If you are unable to login, please use the "Forgot Password" link available on that page to begin the password reset process. You will receive an email with information to reset your password; please be sure to check your Junk / Spam folders for the mail if needed.

Still having issues accessing your account? Please submit your request and we'll be happy to have a look!