Banfield Pet Hospital Employee Reviews
Out of 424 Banfield Pet Hospital employee reviews, 88% were positive. The remaining 12% were constructive reviews with the goal of helping Banfield Pet Hospital improve their work culture.
Briefly describe your overall experience at your company
Overall good experience, I will like to have more avenues for development
Review from Veterinarian Dept
Review from Veterinarian Dept
What do you like best about the leadership team?
They seem to truly care about me as an individual.
Review from Veterinarian Dept
they listen and try to help employees
Review from Veterinarian Dept
The leadership team at Banfield genuinely cares about my health and well-being and the company invests in ways to support our mental health.
They listen to our concerns
Review from Veterinarian Dept
They really walk in our shoes and take our opinions into consideration.
What does the leadership team need to get better at?
Communicating with hospital associates directly.
Review from Veterinarian Dept
Stop acting like it's only a numbers game. We are asked to constantly drive pets through as many as possible, lowering quality of care. Whenever we have to take longer for one pet, hours start getting cut, often to an illegal level (full time should not by law be below 30 hours per contract!)
Review from Vet Technician Dept
Focus on the people more and less on the numbers/profit/bottom line
holding people accountable when necessary
Review from Vet Technician Dept
Making everyone feel needed in their role and ensuring that people are feeling fulfilled
What is the best part about your compensation package?
Student loan support and medical insurance(including mental health)
Review from Veterinarian Dept
I am compensated well at Banfield.
Generous PTO policy supports associates
Review from Veterinarian Dept
Care for our pets and our health
Mental health and wellbeing services that allow me to be at my best at home and in my career
Why do you feel undervalued and what would make you feel better about your compensation?
There are new employees that get better pay than I get although I have been with the company for over 10 years, there should be a retaining bonus for long time employees as well
Review from Veterinarian Dept
Banfield tends to underpay relative to the private sector, leading to poor retention.
Review from Veterinarian Dept
With other companies we are paid under for the work we do.
I still work as a contract for Banfield and it means there are little opportunities to negotiate for better compensation.
First: free wellness plans only for dogs and cats, and those without get nothing in recompense, Second, stop using us as only numbers! Also why did the HSA go away in favor of "better health plan" when it's not really better is it? Also, why is training not just available for always, like refreshers
Review from Vet Technician Dept
What are some of the best things about your team?
We care fore each other. Anytime anybody needs anything, our team jumps in to support 120%
Review from Veterinarian Dept
some of my team is really great to work with and are looking forward to do a good job
Review from Veterinarian Dept
One of the best things about my team is the spirit of collaboration they bring and the caring about each other.
We all work together toward a common goal
Review from Veterinarian Dept
We all care about each other as a family
What do your coworkers need to improve and how could you work together better?
We have a handful of positive people at our location but as a whole we have a lot of negative people at our hospital
Review from Vet Technician Dept
I wish that my team was more driven, everyone seems like they need to be prodded into doing something, there's no initiative.
What is most positive about the culture and environment at your company?
The flexibility and ability to do the job in a way that suits me as long as I get the work done
Review from Veterinarian Dept
The mission to make a better world for pets! The focus on Health and well being and work life balance. Banfield's commitment and focus on EI&D.
United behind a common goal together
Review from Veterinarian Dept
We are all on the same page as to where we want to be
The people, I love our team
What needs to change to make the company culture better?
more focus on quality and less focus on quantity
Review from Veterinarian Dept
Stop the politics at MVH. In the past two years, the power dynamics and ignorance of Mars Culture has had negative impacts on Banfield's use of the culture for good.
What did you like most about the interview process?
Emphasis on meeting in person to build a relationship as part of the interview process. Made it feel more organic.
Questions were very position specific and required more than generalized answers. Interviewers were a good balance of friendly and professional, and I have more confidence in the team around me knowing that the interview process is thorough and objective.
Thank you for that honest review. We are happy to hear we went away feeling confident about the team.
What would you improve about your company's interview process?
Try learning about veterinary medicine so that relevant questions can be asked during the interview process to ensure experienced professionals are brought in to help patients. Not money hungry business degree holders who only think about numbers.
What makes you most happy at work?
Connecting with other people and collaborating on projects
Review from Veterinarian Dept
coaching and training and helping pets leave a healthy life
Review from Veterinarian Dept
Helping pets by finding qualified veterinarians to work in our hospitals. I also love how Banfield is innovative.
Working toward a common goal daily
Review from Veterinarian Dept
Helping pets and their owners live their best lives
What's going wrong and how can it be improved?
Again: pets and associates are nothing more than numbers. Suggestions frequently go ignored. There is no real flow. Petware is horrible and user unfriendly to the point of being user hostile.
Review from Vet Technician Dept
it seems that the loudest voice is leading the way with little in the way of consideration of impact of their actions and decisions on hospital associates. it can be improved by slowing down and taking time to focus on changes that are truly beneficial for the long term
I would like to be a decent cost of living increase and raise. I want my HSA funds back. I would like to be able to get help from the help desk. I'd like to have surveys like this more often so that I feel like I can voice my opinion and that someone might care
Review from General Practice Dept
We are being verbally and emotionally abused by customers on a daily basis. We are burnt out and are often not given recognition or support for what we do. Policies to prevent client abuse would be very beneficial to us all.
Review from General Practice Dept
I am doing work that is not in my job description. I tis work I do extremely well and it is convenient for HR Leadership to have someone like me handle the toughest projects well. This eliminates any room for me to do any new, high impact work.
What do you like best about your company?
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What would you most like to see improved at your company?
Reduced variability of leadership in field and hospitals to create more consistent client & associate experience as well as patient care.