Bedrock FAQs

This article takes you through the steps required to add a Microsoft Audio conference bridge to a Teams (or Skype for Business) meeting.

NOTE: If you require the ability to have participants dial in via phone (a la standard conference bridge),as opposed to or in addition toparticipating via Microsoft Teams (or Skype for Business) app, you will need to have an Audio Conferencing license. If you do not have an Audio Conferencing license, please request a license at support.bedrock.com. As there are costs associated, justification will need to be made.

Following the steps below, the resultant meeting will have audio (and video, if desired) capabilities provided by Microsoft Teams, and invitees can choose to participate via the Teams (or Skype for Business) application for desktop or mobile devices,or via phone. Participating via app will yield the highest quality audio.

First, make sure that your Microsoft Teams (or Skype for Business) application is open, and that you are signed in.

Next, create your meeting in Outlook as you would normally, but donot add participants yet.

Click the Invite button in the toolbar. https://support.bedrock.com/hc/en-us/articles/360018045014-Getting-to-Know-Microsoft-Teams

Click the Skype Meeting or Teams Meeting button.

You'll be informed that "meeting details will be added after you send the invitation," indicating that conference bridge dial-in information will be generated and added to the meeting once the meeting has been sent. Add your participants at this time.

Hit the send button.

Done! Your recipients will receive an email with all the information necessary to participateincluding members outside of the organization.

For additional information on using Teams, please see the following article:

Hardware trigger will not scan/work

This is a common issue in which the Hardware Trigger setting in the Intermec Settings app gets disabled for unknown reasons. Navigate to this location, and make sure that Hardware Trigger is checked, then tap OK:

Settings > System > Intermec Settings > Data Collection > Internal

Scanner > Scanner Settings > Hardware Trigger

All other issues

If you cannot resolve an issue that appears to be device-related (hardware or software), the following instructions will perform a complete reset of the device, restoring it to factory defaults. Please follow these instructions to configure the device for the Bedrock environment after doing so.

To clean boot a CK3X / CK3R mobile computer, follow the steps below (reference here ):

Press and hold the 'Power' button for about 2 seconds to suspend the computer.

Remove the battery pack from the back of the device.

With a stylus, press the 'Reset' button in the battery cavity.

Insert the battery pack into the computer and immediately press and hold the 'Power' button.

Continue to hold the 'Power' button until the 'Release IO Button' prompt appears on the screen.

Press the 2 keys, as instructed. In this example, the '9' and '6' keys are used. It can be any 2 keys.

Release the button and the message 'Enter first key in 20 seconds' appears on the screen. Press '9' on the keypad.

The message 'Enter second keyin 6 seconds' appears on the screen. Press '6' on the keypad.

The message 'Reconfirm first key in 6 seconds' appears on the screen. Press '9' again.

The message 'Reconfirm second key in 6 seconds' appears on the screen. Press '6' again.

The message 'Clean boot confirmed' appears on the screen. The device starts the process ofclean booting.

MPOS will display an error message if the name is missing on the customer profile. If there is no name saved in their profile, then select the customer account number and add first and last name on the customer profile and save the profile.

Customer profile screenshot on MPOS:

Note: The customer profile missing the first name and last name happens if a customer is created outside of MPOS.

MPOS Error Message:

If there is an error communicating with the Payment device, the Verifone connection most likely needs to be re-paired.

Below is the message that will typically display on the screen when adding items to the cart:

Below error is typically displayed on the screen during checkout:

First, try the following (in order):

Void current transaction and logout of mPOS

Press and hold 1+5+9 together on the Verifone device for 3 seconds.

On the next screen, Enter '166832' as the password and click on the green circle on Verifone pinpad to get into the sysmode. Select the 'Reboot' option from there.

Once Verifone comes back on the welcome screen click on Reset MPOS which is an icon on the desktop.

Log in mPOS and test

If the above steps did not fix the issue (note in the ticket that the store attempted the steps above), then the Verifone connection most likely needs to be repaired by notifying IT Service Desk.

Overview

MPOS may display an error that says "No active hardware station is available". This happens very rarely but will stop a transaction completely if not addressed. A simple 3 step process will activate the hardware station and get you back on track.

Solution

1. Login to mPOS and swipe the screen all the way to the left and tap on "Select hardware station".

2. Swipe the line ipc://localhost to highlight the line.At the bottom of the screen, select "Set as active".

"Active" will change from 'No' to 'Yes'.

3.Continue with processing a sale or the process store was following before they ran into the error.

That's it! Press the Home or Bag icon to return to the transaction and try again.

A shared mailbox and/or calendar is much like a shared file or folder on a server: actions performed on the contents within are seen by all who have access to it.

For example: in a shared mailbox, if you mark an email as read, it shows as read for everybody. If you delete an email, it's deleted for everybody. Please keep this in mind when working with shared resources.

If you require more information than provided below, please refer to Microsoft's own documentation on using a shared mailbox.

Outlook Web

Outlook for Windows

Outlook for Mac

Apple Mail

Outlook Web

To Add a Shared Mailbox to yourOutlook Web Access:

First, sign into Outlook ( outlook.office.com ).

If you see a Groups section header in the left folder navigation, click the More item just above it. If not, skip to step 3. outlook.office.com

Locate your name in folder navigation, right-click on it, then select Add shared folder...

Enter the mailbox you wish to add to your Outlook, and click Add:

Select the desired mailbox from the list, and click Add.

Done!

To Log Into a Shared Mailbox

First, sign into Outlook ().

Click on your name in the upper right corner, then choose Open another mailbox...

Type in the name of the mailbox (or email address) and choose it from the results list, then click Open.

A new Outlook Web Access window should open. From this point on, you can use the account just as you would your own.

Microsoft Outlook for Windows

Shared Mailbox

If the mailbox you're attempting to access is one that you have reason to believe was assigned to you, fully close and restart your Outlook application before completing the instructions below, as Outlook should automatically connect to shared mailboxes that you have been granted access to.

Shared Calendar

Open Outlook, and click on the Home tab.

Click the Open Calendar button, then Open Shared Calendar... from the dropdown menu.

In the Open a Shared Calendar window, enter the email address or name of the calendar you wish to access, then click OK. Note:If you entered something that does not match exactly match a resource name, you'll be prompted to clarify with a Check Names dialog. Use this dialog to find the resource you're looking for, then click OK.

Done!

Microsoft Outlook for Mac

From the File menu, choose Open > Other User's Folder...

Change the Type to Calendar or Inbox.

Enter a part of the user's name you'd like to open, and click OK.

Choose the desired account from the resulting window, and click Select.

When prompted for autoconfiguration confirmation, check the "Always use..." box, and click Allow.

Done! The requested calendar or inbox should now show in your Outlook calendar or mailbox list.

Apple Mail

Sorry, shared mailboxes cannot be opened in Apple Mail. We recommend using Outlook Web Access in lieu of Apple Mail for this need.

NOTE: You must log in at least once every 6 months to maintain your iMC license. If you do not, your license will be disabled, and you will need to reach out to Bedrock Support to have your license reactivated.

To log in, do the following:

From any browser, go to: https://bedrock.imeetcentral.com/login

At the login page, clickthe Login as Employeebutton.

If you are already logged into Office 365 or any other single-sign-on service, you will automatically be logged into iMeet Central as that account. If you do not want to log in as that user, you will need to do one of the following things:

[recommended]use an Incognito window (or other private browsing mode your browser supports) to log in as a different user

if using Chrome, create a separate browser Profile, separate from your own

log out of Office 365 or other single-sign-on application to log you out ofallSSO applications, then you can log in as the other account

If you were not logged in via SSO elsewhere, you will be redirected to the Bedrock Office 365 login page (login.microsoftonline.com). Log in with your username (Shinola & Bedrock: [email protected]; Filson: [email protected]) and password (same as your computer and/or email password).

Done! Please be sure to reach out to the owners/administrators of workspaces you require access to andrequest to be added to those workspaces.

The Bedrock IT Shared Services team runs an IT Service Desk to address and resolve all technical support issues and requests. This document is an overview and some best practices for working with the Service Desk.

Heres everything you need to remember:

Submit requests (preferred method*)at: support.bedrock.com This is the IT Service Desk portal.

*This options allows you to choose an Impact. Tickets submitted as Urgent/Site Store DOWN send alerts members of the IT Service Desk to let them know an issue needs Immediate attention.

Support requests can be emailed to: [email protected] Please note this method does not allow you to choose an Impact, so these tickets get 'Triaged' as Normal priority tickets. Writing Urgent in the subject line or body of the email does NOT trigger any alerts to member of the IT Service Desk. Therefore they may be answered more slowly, depending on the number of incoming Service Desk tickets.

All support request forms can be foundat support.bedrock.com, along with announcements of service outages and helpful solutions and answers to common issues you may be experiencing.

Contacting Support:

Regardless of severity/impact,entera support request at support.bedrock.com. Please be sure to pick the appropriate impact levelif it's low, pick low.For clarity on what is critical and whatisnot,please see below.

If the issueiscritical and during the Service Desk operating hours (8amEastern timeto 5pmPacific time,Monday through Friday),andyou have not heard back in 20 minutes after submitting a request, please call the Bedrock Critical Hotline at(866)224-1897, andchoose option 1 for Retail Support and option 2 for Enterprise Apps.

If the issue is critical andnotduring standard office hours, please call the Bedrock Critical Hotline at (866) 224-1897, choose option 1 for Retail Support and choose option 2 for Enterprise Apps. Also, we ask that a support request be entered for tracking purposes.

If the issue isnot Critical/Urgent Site/Store DOWN, please enter a support request with the appropriate impact level.

When submitting a support request:

Is the issue Critical?If the issue is causing the site or entire department to cease operation(i.e. internet connectivity for entire site down, cannot ship packages, all mobile devices non-functional, or any IT-related issue that is causing a work stoppage on more than 25% of the workforce), the impact level isCritical.

Take the time to provideallinformation thatmay be pertinent to the issue(s)andprovideaccurateinformation. Situational information is 99% of everything we need to efficiently address a support request.

Has anything been done to remedy the situation? If so, either successfully or unsuccessfully, please let us know. This information can be incredibly helpful.

Understand that if the IT team has to ask for more information, details, errors, etc. it can slow down the resolution of the issue.

Please be available, or designate someone who can be available for troubleshooting, remote support session or to follow troubleshooting steps given by the IT team.

Why do we ask you to submit an IT Service desk 'ticket'?

Having all technical support issues and requests going into a single system is crucial for the IT team to have visibility into issues affecting our users and systems.

To allow the IT team to work collaboratively on issues and requests. We can see troubleshooting steps taken, questions asked and notes from our teammates.

It allows us to 'Triage' incoming tickets and assign them to the appropriate resource, both within the Bedrock IT team, as well as contracted third parties.

It gives the IT team a historical view of issues, allows IT to see trends and identify areas in need of improvement.

Tickets for every issue or request allow us to report on how many tickets we get per week/month/year to ensure IT is properly staffed as the companies we support grow.

If the Urgency or Impact of your ticket changes, or you want to Escalate your ticket: (This process is still being defined, please check back for updates)

Please ensure that you have answered any questions asked of you, and performed troubleshooting steps you have been given.

If your ticket or request has becomeCritical, and is impacting the ability to do normal business, please follow the steps above to call the Critical IT Hotline, and you will get a member of the IT team on the phone.

Until the issue is resolved within mPOS, follow the process below to link the gift card number to the transaction.

Note: This process is not required to be followed for a normal sale transaction and should only be followed if the sale is a customer order fulfilled from the DC.

In MPOS, under 'Prices' tab select 'Transaction comment':

2. Enter 'GC#<Gift card number>' as the transaction comment and select 'OK'.

Transaction comment:

3. Complete the transaction by selecting 'Pay gift card'.

If you've recently changed your network password, you may begin receiving "Keychain Access wants to use the 'Login' keychain..." dialog boxes frequently while using your Mac:

Fortunately, fixing this is simple.

1. First, navigate to yourUtilitiesfolder on your Mac, and open theKeychain Accessapplication.

2. Next, chooseEdit > Change Password for Keychain "login"...

3. In Current Password, enter youroldpassword (hint: This would be a password you recently used to log into your Mac), then the password you recently chose as your new network password. If you enter the wrong current password, don't worry: keep trying previous passwords until it accepts it.

4. ClickOK.

Done!

Advise the customer to wait until the 'Insert Tap or Swipe' Card screen comes up. They should NOT scan the card until that screen appears after you have totaled the transaction in MPOS.

The blue lights, unfortunately, light upon the VeriFone before this screen comes up, so some may think they can scan earlier. IT is looking into if that timing can be changed.

support.bedrock.com

Note: Double charges typically occur when there is a communication error between the VeriFone device and MPOS. In these instances, the charge is accepted and process completed on VeriFone, but MPOS does not get that acceptance indicator. Instead MPOS circles while it looks for a processed tender, and then goes back to the transaction screen when it doesnt find one. So, it appears that the transaction was not completed, when it in fact was.

In order to finish out the transaction on MPOS, get your customer a receipt, and ensure proper reconciliation in AX please follow the below steps completely and carefully:

When the transaction completes on VeriFone, but then times out in MPOS it will return to the transaction screen after circling for a while. The transaction is technically paid for but will appear to not be. To complete the transaction and get a receipt for your customer tender the whole transaction amount using a gift card to pay, and enter 12345 as the gift card number.

2. On the customers receipt, it will appear that they paid with a gift card. Please advise them that there was a communication error and should they need to return or exchange, they should tell the returning cashier what happened so they can get the refund on their card. You can also note on the receipt if the customer is okay with it. We do not see many returns of this nature, so we should be the extreme exception to need to do this.

3. Once the transaction is complete and the customer has their receipt, please open an IT ticket on support.bedrock.com to have the tender corrected and transaction reconciled in back-office AX. The following information must be included in the ticket for proper processing:

Receipt Number

Customer Name

Last 4 digits of the credit card (if processed with Apple Pay please note as that masks the original CC number)

Transaction Amount

Date of Transaction

IMPORTANT: Because the transaction finished on Verifone in these instances, payment has been captured, even though MPOS doesnt see it. DO NOT RING THE TRANSACTION AGAIN. This is the reason for customer double charges 100% of the time.

If these steps are not followed and the transaction is processed again, this will likely result in a double charge. If a customer reaches out stating they have been double charged, please follow the below steps to have any applicable refunds processed in a timely fashion:

Ask the customer to provide a copy of their credit card activity showing two posted transactions. Sometimes if a customer swipes during a transaction more than once VeriFone will record a second pending transaction, but that will fall off and will not post. So, first, confirm it is not pending and is, in fact, a posted second charge.

Open an IT ticket at with all the information listed above in the first scenario as well as the statement showing the double charge provided by the customer.

IT/Finance should be able to research and process a refund within 2 business days, as long as all needed information is provided in the ticket when opened. Depending on the customers bank, there may be additional processing time before the refund appears in their account activity.

It is critical to follow the proper steps for VeriFone/MPOS communication errors outlined above to avoid needing to refund a customer for a second charge. Please share with everyone on your team and keep these guidelines in your cash wrap binder.

What is Multi-factorAuthentication(MFA)?

Similar to what you may already experience using an Apple ID, Google, Facebookor Amazon, Multi-factor Authentication is a method of confirming a user'sclaimedidentity by using a combination of two different factors:

a first factor of something they know (like a password), and

a second factor of something they have, like a verified device, when logging in from a new device or browser.

This second verification is typicallydone with a code sent via text message to a verified mobile device, which is sentonlywhen thecorrect passwordfor the account is given. If that code is not also entered, the login attempt fails. So, unless the attacker also has access to your mobile phone (for example), he/she cannot enter the code that was sent to you, and cannot log in.

Alternatively, users can use a mobile app for authentication, or receive a phone call.

How will this affect me?

When signing into services that use your Office 365 accountfrom a new device, you will now have one more step to complete: in addition to entering your password, youll be prompted onyour mobile device to verify your identity. This will occur once per new device or browser, and whenever you reset your domain password.

How do I get started?

Visit aka.ms/MFASetup to verify your contact methods (most importantly your mobile number).

With MFA, you have a few options you can configure:

what's your preferred option?This is where you choose which method you'd like Microsoft to try first, automatically. If you'd like to rely on a call to your phone, andnot a text message (the default), here is where you tell it to do so.

how would you like to respond?This is where you tell Microsofthow they can reach you. You do not have to configure all of them, but youmay wish to configure more than one.

Authentication phone: a phone number of your choosing.

Office phone: your office phone number according to our Active Directory information. This can include your extension. If this information is wrong, please submit a support request to have it corrected.

Alternate authentication phone: another phone number of your choosing, as a fallback.

Authenticator app or Token: if you'd like to use the Microsoft Authenticator app, or another authenticator app, to receive a push notification or supply code for authentication. This option takes a minute to set up, but results in the most secure means of authentication.

These options allow you to configure MFA to meet just about any use case need, from an an account for an individual office employee, to a shared receptionist/front desk account.

For example, if you're responsible for a receptionist position (a shared user account), and you may need to access the account while not in the office, you can configure both the Office phone option (and make it the default) as well as the Authenticator phone, using your mobile number. When accessing the account while off site, you can choose the Authenticator phone option, which will call/text your mobile number for authentication.

Set Up Your Apps

Once you've had MFA enabled on your account, your apps will prompt you for your new means of access. A number of them (including a few of Microsoft's own apps), however, will need a little extra attention because they don't support MFA. For applications like this, please see the section on App Passwords below.

Below are the most common applications and what to expect.

Microsoft Office Applications for Windows

Word, Excel, Outlook, etc. willactivateseamlessly when MFA becomes active, however your Outlook application will prompt you for a password somewhere between 1 and 24 hours after MFA has been activated. Youll need an App Password for this, of which one is created for you when you go through the initial MFA activation steps. If you did not retain it, no worriesa new one can be created at any time.

Microsoft Office Applications for Mac

Word, Excel, Outlook, etc. will update and operate seamlessly when MFA becomes active.

Apple iOS Devices

If you use Apples own Mail, Contacts and Calendars, you will need to remove your work account from the device, then re-add it (instructions here ). If you use Microsofts own apps on your iOS device(s), each will operate seamlessly when MFA becomes active.

We highly recommend using iOS 11 or later on your device(s), which best handles this change.

Android Devices

If you are using an Android device, we highly recommend using Microsofts own Outlook application for mail, contact and calendar management, as it fully supports MFA. Google, Motorola, Samsung or other manufacturer-supplied applications will more than likely require the use of an App Password to function properly. If you require assistance getting this set up after MFA is active on your account, please stop by your help desk and we can take care of this for you.

A Note About App Passwords

For applications that don't support MFA, you'll need to generate an "app password" to allow it to work around your newly-imposed security.

Think of an App password as a special key that, when used, tells Office 365 to "forget" that your account needs that second form of authentication, and just let the application (i.e. Outlook or Skype for Business) through the door, no questions asked.

You can create an App password at aka.ms/CreateAppPassword.

Once generated, you can use the password as you would your own when prompted by the application. It's important that you donot keep App Passwords (i.e. by writing down, saving in a sticky note, etc.), as they are, by definition, a "back door" into your account, and new ones can be generated at any time, when/if needed.

What if Ican'tget in, or have questions?

Submit a Service Desk ticket at support.bedrock.com (and be sure to specify an email address that you have access to, and choose the issue category that mentions MFA).In the meantime, keep in mind that you can access your email at outlook.office.com in the event that your email application/mobile deviceisn'table to send/receive email.

Helpful Links

Using the Microsoft Authenticator App ( docs.microsoft.com/en-us/azure/multi-factor-authentication/end-user/microsoft-authenticator-app-how-to )

Creating an App Password ( aka.ms/CreateAppPassword )

Verifying your contact information ( aka.ms/MFASetup )

For applications that don't support Microsoft's MFA (Multi-factor Authentication), you'll need to generate an "app password" to allow it to work around your newly-imposed security.

Once generated, you can use the password as you would your own when prompted by the application. It's important that you donotkeep App Passwords (i.e. by writing down, saving in a sticky note, etc.), as they are, by definition, a "back door" into your account, and new ones can be generated at any time, when/if needed.

To create and use an App password:

Log into aka.ms/createapppassword.

Click thecreate button.

In the Name text box, enter a name for the password (it can be anything, but we recommend something somewhat indicative, such as "outlook" or "skype on my work computer", as you may need to identify it later), and clicknext.

You'll be shown your new password. Highlight the password, right-click and hit Copy (or just copy to your clipboard). Do not dismiss the window.

Wait about 2-4 minutes. App passwords can take a few minutes to propagate and become usable after creation.

Open your application (i.e. Outlook or Skype for Business), and when prompted for your password, paste in the App password you had copied to your clipboard in step 4.Be sure to check the box for the "remember this password" option before clicking OK.

Once you've verified that it's working, you can close the App password window or browser tab.

For those making the move to MFA, but already have Outlook configured without an App password, the following video (no audio!) walks you through the process.

Please keep in mind that atthe 1:31 (after closing Outlook), there is a trimmed wait of anywhere from a 1 to 6 minute wait until the newly-created App password actually works.

For more information on MFA, see here.

How to install and get ready to collaborate using Teams on your various devices.

While Microsoft Teams is available and functions very well in a web browser (webapp), Teams definitely operates best, and offers the widest range of functionality and reliability, when used through a native application on your Mac, PC, iPhone or Android-based devices.

Teams can be installed by non-administrative users on each of these platforms, so you shouldn't run into any roadblocks when attempting to do so,ifit's not already installed on your devices.

Desktop

First, head to the Microsoft Teams download page and download the latest version of Teams. Introduction to Teams

Click on the installer and follow the prompts to install.

Once installed, open the Teams application from your Applications folder (Mac) or Start menu (Windows).

Sign into Teams as you would any other Office application, using your Filson/Shinola/Bedrock credentials, and providing multi-factor authentication when asked.

Once signed in, you're done! There are no further steps.

Mobile

Installation of Teams on your mobile device (including tablets) is a snapyou should be able to find the Microsoft Teams app in your device's App store, and install directly from there:

Apple iOS App store ( link )

Google Play store ( link )

Once installed, open the app and sign in, and you're done! You can now participate fully on your mobile device, even audio/video conferences (yes, you can even call other colleagues via Teams just as you would using a regular ol' phone!).

Once you've logged in, please read our quick article on how to function at a basic level in Teams.

Have fun!

For details on what our password complexity requirements are, please see this article.

Note: you must be on the Bedrock corporate network (in our offices and on non-Guest wifi, or connected via VPN) for these instructions to work properly.

1. First, openSystem Preferences(from the Apple menu), then click onUsers & Groups.

2. Next, click theChange Passwordbutton next to your icon.

3. Then, choose your new password, and clickChange Password.

That's it!

Your other devices and applications will soon prompting you to re-enter your password. Be sure to check the "remember my password" checkbox when presented with one, unless you enjoy being prompted over and over for your new password.

If you cannot change your password using the instructions above, please reach out to The Help Factory at support.bedrock.com for assistance.

Prerequisites

A Juniper VPN account with Bedrock Manufacturing.

A configured Pulse Secure application.

If you do not have both of these items, please reach out to Bedrock Service Desk to request access (and please be sure to CC your supervisor when doing so for approval). If you are unsure if you have these:

Locate the Pulse Secure application in your Start menu. If you do not have it, you probably don't have an account either and will need to reach out to Bedrock Service Desk for assistance.

If you do have the application, you are probably already set. Locate the Pulse Secure icon in your system tray (Windows) or menu bar (Mac): if you can find it there, you should be already configured. If you cannot find it there, open the application from your Start menu or Applications folder, and proceed with the below instructions.

How to Connect

Locate the Pulse Secure icon in your system tray (Windows) or menu bar (Mac). Please note that it may be tucked into the ^ menu.

Select the connection profile you wish to connect with (in this example, Bedrock Mfg VPN), then click the Connect option:

Enter your credentials (note: your credentials mayor may not be the same as your current Active Directory credentials):

Click Connect.

If you've properly entered your credentials, you should now be connected, and can proceed using applications that require VPN. Once done, please remember to use the task/menubar icon once more to disconnect your session.

For details on what our password complexity requirements are, please see this article.

1. First, presscontrol-alt-deleteon your keyboard to bring up the following screen (or one like it):

2. Next, clickChange a Password...Enter your old password, then what you would like your new password to be, twice (for validation).

3. Click the blue button, and you're done!

Your other devices and applications will soon prompting you to re-enter your password. Be sure to check the "remember my password" checkbox when presented with one, unless you enjoy being prompted over and over for your new password.

You may be prompted to activate "protection" on a few important folders on your Windows computer:

this article

Clicking "Start protection" will begin the process of copying the folders chosen (Desktop, Pictures, and Documents, by default) to your individual OneDrive, backing them up to the cloud.

Unless you do so explicitly, none of this data will be shared with others.

If you run into any issues with this feature, please reach out to support.bedrock.com, or refer to from Microsoft Support.

Bedrock Support offers you the ability to change your password via our self-service portal. This web-based portal allows you to change your domain password in cases where you do not have access to your computer, cannot change your domain password using your computer due to malfunction, or if you are using Bedrock-hosted resources but arenota Bedrock employee.

Note about the below: the Office 365 login portal may guide you into resetting your password using the password reset process atpasswordreset.microsoftonline.com, which does not work. Please use the portal at the address above if you find yourself looking at a screen similar to those shown here:

requirements

or:

If you are a Bedrock-issued computer-carrying employee (Bedrock, Filson, Shinola), we urge you to attempt to change your password the "proper" way first ( Windows, Mac ). In some situations, however, resetting via self-service portal is the only option. If you do not have a Bedrock-issued computer, the self-service portal is your best option.

Depending on your circumstances, you may run into a few side-effects of using the portal to reset your password:

If you're on a Mac, you may need to update your Keychain password. If your Mac doesn't prompt you to do so, these instructions will guide you through how to change it to match your new domain password.

If you're a remote user who's computer is not on the Bedrock network on a regular basis, your new password may not synchronize to your computer. In this case, you may need to log into your computer with your old password, but log into cloud-based services (email, Office 365, iMeet Central, etc.) with your new password. Once your computer can reach the Bedrock network, it will reconcile the change with the domain.

To reset your password via our self-service portal, please do the following:

Log into the portal at shino.la/pwss.Note: If your email address ends with bedrock.com, please use SHINOLA\(firstinitial+lastname) for your Username (i.e. "SHINOLA\mdanielson"). If your email address ends with bedrockmfg.com, please use BEDROCKMFG\(firstname+lastname) for your username.

Once in, click the Change Password link (lower right).

Enter your current password in the Old password field, then what you'd like to change your password to in the New password field (), and again in the Confirmation field.

Click OK.

Done!

Within a few minutes,applications on your computer that need to log into your Office 365 or domain account will likely prompt you for your password, as it was changed.If you use your Office 365 account on your mobile device, it may take a few hours for it to prompt for your new password (but will continue to function in the meantime).

For a quick overview as to what OneDrive is, please read this brief article. For complete instructions on how to use OneDrive, please see Microsoft's own OneDrive video training site, located here, or find a list of OneDrive tutorials here.

There aretwo forms of Microsoft OneDrive for Bedrock employees:

Each employee has their own "individual" OneDrive, which is specific to them. While it is certainly possible to share content from your individual OneDrive to others, by default nothing is shared. Unless you put content into a shared folder in your OneDrive, nobody has access to what you save/move to your OneDrive. Think of it as a flash drive in the cloud.

OneDrive is also the foundation for sharing files through Office Groups (and Teams), and these OneDrives are contained "within" an Office Group. By definition, data located in an Office Group's OneDrive is shared with all members of that group. This makes them ideal for departments, project teams, and other logical groupings of colleagues that need to share files.

Table of Contents

Accessing OneDrive

via browser

via your desktop (Windows Explorer, Finder)

Sharing Files and Folders with your Coworkers

Desktop

Web Browser

Subscribing to an Office Group

Sharing Files with External Parties

Accessing OneDrive

There are three ways to access OneDrive:

Your Desktop OneDrive can synchronize files and folders between your OneDrive in the cloud to your desktop, ensuring that changes you make to files and folders are synchronized to your OneDrive. This also allows you to access files while offline. Changes are synchronized when you regain internet access. This method is, generally speaking, most familiar to most people.

Web Browser OneDrive can always be accessed via web browser, from nearly any computer, which can be incredibly handy when using computers that are not yours, or when the OneDrive desktop syncing software is experiencing problems. You can also take advantage of more features via the web interface, such as granular sharing options.

Mobile Device OneDrive for iOS and Android allow you to access all of your OneDrive files on the go, and even edit files using the mobile Microsoft Office apps. You can find the following applications in your device's app store (warning: be sure to download applications made by Microsoft, not a third-party):

Microsoft OneDrive

Microsoft Word, Excel and PowerPoint

Access via Web Browser

OneDrive's web interface is a great way to reliably access all of OneDrive's features, with a consistent experience that's fast, and easy to use (including support for drag and drop, even from your desktop!). Accessing OneDrive via browser is easy:

Log into Office 365 at portal.office.com. If you cannot log in, reach out to The Help Factory at support.bedrock.com.

Click the OneDrive link in the navigation grid in the upper left.Note: If you are not given the option for OneDrive, you may not have the licensing required. Please speak to your supervisor about requesting Office 365 licensing that includesOneDrive.

If accessing OneDrive for the first time, you will be walked through a very brief introduction. Shortly, you'll be looking at your OneDrive: outlook.office.com

Done!

Access via Your Desktop

Accessing OneDrive via your desktop provides an experience that's familiar and friendly: you use OneDrive by simply using files and folders on your computer as you would normally. Changes made to the files and folders you have synchronized with your computer are synchronized up to the cloud, making said changes available to your coworkers. Magic!

Besides the directions below, you can find additional information about syncing from Microsoft here.

Windows

Open the OneDrive application in your Windows Start menu by clicking on the menu (or tapping the Windows key on your keyboard), typing "onedrive", and clicking on the application when it appears:

If the application has already been configured, it'll simply open your OneDrive folder. If not, it'll guide you through the setup process, which entails little more than signing into Office 365.

Once configured, you should see your individual OneDrive (the blue cloud icon) labeled as "OneDrive - Bedrock Mfg" in your Windows sidebar:

If you've connected to any shared folders, including an Office Group's OneDrive, you may also see the building icon labeled "Bedrock Mfg" in your sidebar, with the shared folders listed within:

Macintosh

Before accessing files with your Mac's Finder, you'll need to install and configure the Microsoft OneDrive application, if not already installed and configured (by you, or Bedrock IT staff). Instructions can be found here.

Once configured, you should see your individual OneDrive (the cloud icon) labeled as "OneDrive - Bedrock Mfg" in your Finder sidebar:

If you've connected to any shared folders, including an Office Group's OneDrive, you may also see an icon labeled "Bedrock Mfg" in your sidebar, with the shared folders listed within:

Additional assistance from Microsoft with configuring OneDrive for Business can be found here.

Running out of space on your computer?

Office Groups and OneDrive can hold a lot of data, which means that you may run into situations where you simply don't have enough space to hold the whole OneDrive. Please see this article for help on how to keep OneDrive from eating up all of your drive space.

Sharing Files with Your Coworkers

Sharing files with your coworkers via OneDrive for Business is relatively simple. The basic steps are:

Move the files/foldersyou wish to share to OneDrive.

Share the files/folders to the individuals or groups to whom you wish to grant access.

To move your data to OneDrive, you may do so via web browser,orby moving the files to the OneDrive for Business folder on your desktop. Doing so will synchronize the files/folders to your OneDrive, and you can then share them out viayour browser using the instructions below.

Additional information about sharing can be found here.

Desktop

To share data already located in OneDrive using the Finder (Mac) or Windows Explorer (Windows), do the following:

Locate the file/folder you wish to share in the Finder or Explorer.

Right-click on it, and select the Share menu item with the blue cloud to the left.or

The standard Office 365 Sharing window will show, which you can then use to enter colleagues and/or outside users to share with.Note: if sharing from an Office Group, the Group may not be configured to allow sharing outside of the Bedrock Organization. If you require such, please reach out to the Bedrock Service Desk.

Choose your collaborators and what level of access you wish them to have (editability or view-only), and either click the Send button, or click the Copy link button to generate a link that you can then paste into emails/SMS/Teams messages, etc.

Web Browser

Note: Microsoft is aggressively updating their web applications, so the user interface you see referenced below may have changed since this section was authored.

If you have only a single file to share, skip to step 2. If you have multiplefiles to share, create a folder by clicking the New Folder button in the toolbar (or via the (+) new button), then naming it appropriately and clicking Save in the resulting dialog box. You now have a folder that you can share, then add files to. Any files/folders added to that folder will also be shared.

Check the box to the left of the item(s) you would like to share to select them, then click the Share button in the toolbar.

Use the Share dialog to specify whom you'd like to share the item(s) with, create a link for public sharing, or to see who already has access to the file, then click the Share button.Ifyou have files you'd like to add to afolder created in a previous step, proceed to step 4. If not,you're done!

Click on the folder you created to open it, then drag the files you wish to upload into your browser window, dropping themin the drop-zone ("Drop here") to upload.

Done! Anything you add to this folder, suchas the files you just uploaded, will also be shared according to how you shared the parent folder.

Subscribing to an Office 365 Group's OneDrive

In order to "subscribe" to an Office Group to have the group files sync with your computer automatically:

Log into Outlook Web Access ().

Click on the group you wish to sync with, in the Groups section:

Then, click on the Files section of the group:

Click the Sync button:

When prompted, click the Sync now button. You should then see the following:

Click the Start Sync button, and your files should start syncing to your desktop.

You can then findyour filesin the following locations, according to platform:

Mac: in the Finder, select Home from the Go menu. The folder "Bedrock Mfg" will contain your sync'd folders.

Windows: click on the OneDrive icon in your System Tray, and then the Folder icon.

Sharing Files with External Parties

Note: to share files/folders located in an Office Group's OneDrive with parties outside of the Bedrock organization, Bedrock IT will need to enable that feature for that particular group before files can be shared. Files/folders in your individual OneDrive can be shared with external parties without IT intervention, however.

Doing so is largely identical to the above instructions for sharing with your coworkers, but instead of sharing to an individual, you'll be creating a link that allows guests access to the folder(s) you shared. You will be allowed to specify if the guest user can only read, or readandwrite to the shared data.

The basic steps are:

Copythe folder/file you wish to share to OneDrive.

Generate a link to the folder/file using your web browser.

To copyyour data to OneDrive, you may do so via web browser,orby moving the files to the cloud-synchronized OneDrive folder on your computer. Doing so will synchronize the files/folders to OneDrive, and you can then generate a link via your browser using the instructions below.

Upload your folder/file to OneDrive, using either web browser, or your desktop OneDrive folder.

Log into OneDrive (if you have not already), and select the folder/file you wish to share.

Click the Get Link button in the toolbar.

If you'd like to adjust what level of access those with the link have when accessing the folder, click the "Anyone with this link can..." link, adjust accordingly, then click OK.

Click the Copy button, and share the link via email, txt, etc. as you see fit.

How to reclaim drive space on your computer by leveraging a few features of the OneDrive software.

OneDrive allows you to reclaim space in several ways:

Disable synchronization for particular folders that are unneeded.

In situations where Files-on-Demand is supported (Windows 10 version 1803 and later, macOS version 10.14 Mojave and later), the "Free up space" command will remove the local copy, leaving only a placeholder.

Both of these options will allow you to strategically remove OneDrive-based files and folders from your computer without actually deleting them from OneDrive. You can then selectively sync or download this data at a later date if you find the need to do so.

Disabling Synchronization for a File/Folder

This option will completely "turn off" an entire folder from synchronizing to the OneDrive or "Bedrock Mfg" folder on your computer.

Click on the OneDrive icon in your taskbar/menubar, and click More, then Settings.

Click the Account tab, then select the Choose folders option next to the location you'd like to change.

Next, you'll be presented with a window showing you all folders you have access to in the location you chose. De-select the items you do not need to keep synchronized to your computernote that you can drill down and expand folders to reveal subfolders that you can de-select, as well.You may be asked to confirm the de-selection of files/folders. Click OK to acknowledge.

Finally, click OKto accept the changes.

Free-up Space

This option allows you to "free-up space" on your computer by selectively removing the local downloaded copy of a file or folder that you no longer need to retain on your computer (at least for the time being).

Please keep in mind that this option requires a fairly recent version of Windows 10 (version 1803 or later),or a recent version of macOS (version 10.14 Mojave or later), and this only works on files that are already stored in OneDrive (aka SharePoint).

First, locate the item that you'd like to remove to free space.

Next, right-click on the file and select "Free up space" from the menu.Alternatively, you can choose to "Always keep on this device" a folder you wish to guarantee you always have quick access to, even offline.

There is no step 3you're done!

When printing in AX, it is best to print using the following method:

When you get something like this in AX to print, you can click on the default printer icon as shown.

That may not always work. Your best option is to click on the icon at the bottom (as shown in above).

Once you get this window click to select the print you want to print from.

Then click print and you are done.

To use Atlas, you must first log into the client, which will then enable the Excel plugins in your"Work Resources" version of Excel. Be sure to log inbefore launching Excel (Work Resources), otherwise the needed connection will not be made.

Note: If you do not have Atlas permissions yet, please reach out to The Help Factory (support.bedrock.com). If you've been given access to Atlas, but unable to find the applications mentioned below in your Start menu, please restart your computer and try again before reaching out for assistance.

To log into Atlas:

Open the Atlas 6 Logon application from your Windows Start menu (Work Resources section), or from the Remote Resources section of Microsoft Remote Desktop, if accessing from a Mac.

In the Atlas 6 Logon app, log in using your domain credentials in the DOMAIN\username format:

Click Login.

Done!

Best practices for creating a Team or Office Group within the Bedrock Manufacturing Office 365 instance.

This document should help you successfully evaluate the necessity of, plan for, govern, and ultimately decommission a Microsoft Teams team or Office 365 Group (aka Office Group) for your department, project or other initiatives.

It's important to remember that the nature of Teams and Office Groups is to pass management capabilitiesand responsibilities to the end-user in order to reduce reliance on an IT support organization. Put simply, with great power comes great responsibility.

Since a Microsoft Team and Office Group are virtually identical, we will be referring to both as a "Group" throughout this documentation.

A broad overview of Office Groups and Teams can be found here:

Introduction to Microsoft Teams

Introduction to Office 365 Groups

Group Creation

Before creating a Group for your department, project or other initiatives:

Don't duplicate efforts. Check within Teams or with your colleagues to see if a Team already exists for this purpose.

Who should own it? Take a moment to consider who the owner(s) of the proposed Group should be, and confer with that individual to verify that creating a Group is in the best interest of the business (i.e. creating a Group for your department may not be what the department head wants, and she/he has other plans on how group collaboration should happen).

Do you actually need a Group?Consider whether a new Group would be the best course of action, as opposed to simply creating a new channel in an existing Group in which this need would fit. For example, if the Planning Department is starting a new project, but all members of that project are already members of the Planning Department's existing Group, and it's a Planning-specific project, that project may be best kept as a channel within the Planning team, avoiding unnecessary complexity.

Outsiders welcome? Decide whether or not your Group will need to include members/guests that are outside of the organization. If so,

group guidance should be provided to prevent information not suitable for outside parties from being shared within the Group.

and you would like to use the Teams functionality, create the Groupas an Office Group through Outlook or Outlook Webfirst. This will allow you to add external users to the Team without having to submit a support ticket with Service Desk.

Establish conventions. It's important that all members of the team use the team in a like manner. Establish folder structures, naming conventions and other guidance to help ensure collaboration doesn't go off the rails because team members can't decide how to name or organize their files.

Have an exit plan. If the purpose of the Group is at all temporary or has an end date, consider what needs to happen with the data within the Team you're potentially creating at the conclusion of the project/initiative it was created for. If unsure, engage the Bedrock Service Desk to verify what data can andcannot be migrated from Teams into another Team or other permanent storage form (i.e. conversations cannot be exported, but files can).

Conversations, Planner, and Forms cannot be migrated (only copy-paste options exist)

Files, OneNote and wiki pages can easily be migrated

Please ask about Power BI and other apps

Active Group Governance

Once your Group is alive and active, owners of the group should, at the very least, lightly monitor activity to ensure members are adhering to established conventions and usage rules.

Team Channel creation If you're allowing members to create channels (vs. only owners), you may wish to monitor what channels your members create. Redundant or otherwise unnecessary channels may cause confusion for users, and should be managed. Keep in mind that every channel in a Team has a separate folder in the SharePoint site for that channel, whichmay not adhere to usage guidelines.

File storage Very much related to the above point, watch for users storing files in incorrect folders (or even Group) or with non-standard file names.

Team Conversation Owners should attempt to keep conversations relevant to the purpose of the Team or channel.

Team Apps usage If an approved custom app has been added to the site, owners need to make sure that what happens within that app is monitored and adheres to the standards of the Team, and the organization as a whole.

Group Retirement

Once the purpose of the Group has run its course, it is critically important that the appropriate measures be taken to "knock down" the Group and appropriately retire the data contained within.

It is considered the responsibility of the Group's owners to backup, migrate or otherwise retain the information within a Group.

If you require assistance in migrating files or other SharePoint site data from a Group site to another group site, local file server, etc., please reach out to the Bedrock Service Desk for assistance in doing so.

Put simply, Microsoft Teams is a chat application that also supports online meetings, web conferencing, and much more.

In fact, Microsoft is intending to completely replace Skype for Business with Microsoft Teams, and has been aggressively updating and marketing Teams to that end.

Teams can be used as a tool to enable quick and direct communication between individuals or teammates in a style similar to Skype, Slack, Google Hangouts and other popular group chat applications, speeding communications and taking some of the weight off of your inbox.

You can use it to run much of your workday, or to simply make a call to a coworker on the other side of the building (or country!). Once you and your team members spend time with Teams, youll realize how it can be used as a dashboard due to how well it integrates with Office 365 by bringing meetings, Office files, note-taking, chat, Microsoft Planner and other aspects of your work day together in one place.

A few things that Teams can do:

Chatting (direct and channel-based)

Calling

This document is intended to cover the basics. Additional guidance as to how to use Teams appropriately in other aspects is coming shortly.

Chatting

Direct or Group Chats (Similar to Skype)

To chat with one (or more!) colleagues,

Start by opening Teams, then clicking the New chat button in the toolbar. Getting Started with Microsoft Teams Live Events

Next, enter who you'd like to send your message to.

(optional) Click theAdd people button to add additional recipients.

Finally, enter the message you'd like to send in the chat box below, then click Send.

Channel-based Chat

Also known as Conversations, you can chat with Teammates via channels in a Team, similar to a chat room. Teams supports "threaded" conversations, which allows participants to reply to specific messages, which can help avoid confusion, especially in busy channels.

To start,

Navigate to the Teamand channelyou wish to converse within.

If you wish to start a new thread (as opposed to replying to an existing thread),click in the Compose box (which contains the hint text "Start a new conversation"...), compose your message and click the Send button (the paper airplane in the lower right of the compose box).

If you wish to reply to an existing thread/message, click on the Reply button:...compose your message, and click the Send button (the paper airplane in the lower right of the compose box).

Done!

Further information about how channels and teams work in Microsoft Teams can be found here.

Calling

Microsoft Teams is great for making calls, both voice and videoa conference bridge isnot needed to conduct a conference call. In fact, using the native Teams (or Skype) application, on desktop or mobile, will yield a much clearer experience.

Starting a call with Teams is done virtually identical to how you'd begin a text chat:

Start by opening Teams, then clicking the New chat button in the toolbar.

Next, enter who you'd like to send your message to.

Once you've entered your recipients, press Return (or click in the message box at the bottom) to accept the list of recipients. The top of your message window will change, presenting you with conferencing options:

(optional) Click theAdd people button to add additional recipients.

Click the camera button to begin a video call, the phone button to begin a voice call, or the screen sharing button to begin a screen sharing session.

Bedrock Support is building a library of help documentation on using Teams, but in the meantime, further details can be found in Microsoft's support documentation:

End User Training for Microsoft Teams

Overview

Conference rooms in Exchange/Office 365 can be thought of as "attendees" of a meeting: you invite them to your meeting along with your other participants, and if their calendar permits, they will "auto-accept" your invitation and the location of the meeting will be set to that conference room.

Keep in mind that you can set your meeting up with a conference room ahead of time, without attendees, then invite them at a later time once you've solidified the details of your meeting. This allows you to reserve a conference room ahead of time, ensuring availability.

Outlook for Windows

Outlook for Mac

Outlook for Web

Apple Mail

Outlook for Windows

Create a calendar event on your calendar at the time and date you desire.

Fill in the event details as you'd like your attendees to see them.

Click on Scheduling Assistant. This view allows you to add your invitees, as well as a location/room, viewing their availability. Outlook for Web

Click the Add Rooms button, and choose your desired conference rooms by either double-clicking on each, or selecting the desired room(s) and clicking the "Rooms ->" button. Note: you can add several conference rooms in order to view their availability before settling on a single room.

Click the OK button. After a few moments, you will see the conference room availability in the timeline. Choose the conference room that meets your needs, and uncheck the others.

Then, click the Add Attendees button, and add your attendees from the employee list, or adding them manually.

Once complete, click the Send button (located in the upper left of the window).

Done!

Outlook for Mac

Create a calendar event on your calendar at the time and date you desire.

In the details of your meeting, fill in the event details as you'd like your attendees to see them.

Click on the Invite button, then the Scheduling button.

In the Scheduling Assistant tab, click the plus button under Recent Rooms.

Enter "Detroit Conference" and wait for the pulldown menu to appear. Click on the meeting room you'd like to book, then click the "Check Availability" button.

Choose an available time slot that works best for you. If that room hasn't any, try again on a different day, or with another room altogether.

Once you've chosen your meeting room, add your other invitees to the meeting, and click Send. Within moments, you'll receive an email stating that your meeting has been accepted by the conference room you booked. If you are declined, this means your time slot was not available: open your meeting, and try again with a different time/room.

Done!

Outlook for Web

Log into, and navigate to your Calendar.

Create your event by highlighting the time slot on your calendar on the appropriate date.

Fill in the basic details, then click More options in the lower right corner of the meeting details pop-up.

Fill in the remaining details, then click on the Search for a room or location field. You will be presented with a list of available rooms at your specified time and date.

Type to filter the results down, or click Browse more rooms to be presented with a comprehensive list of rooms, including rooms unavailable at your chosen time (if you wish).

Click Save. Done!

Apple Mail

This only works if your Apple Mail, Contacts and Calendar applications have been configured for Bedrock corporate email using the Internet Accounts options in System Preferences.

Create your event in Calendar, and double-click on it to modify it.

Open Contacts, and do a search for your meeting room by name (i.e. "Detroit Conference").

Back in Calendar, click the Add Invitees link in your meeting details, and drag in the conference room you'd like to book.

Click the Available Meeting Times link to verify the availability of the room, and adjust accordingly.

Add in your other invitees and modify any other details you'd like. Click Send, and you're done!

If you decide to change your meeting time or location, simply update the event in your calendar itself, and all of your inviteesincluding the conference room itselfwill be updated automatically.

Details about our individual LifeSize-based conference room systems, and how to dial into them.

Conference Systems

System Name

Address

Extension

Shinola - Detroit - Conf 1

[email protected]

2252338

Shinola - Detroit - Conf 5

[email protected]

2192410

Shinola - Detroit - Conf 402

[email protected]

2550600

Shinola - Detroit - Conf 403

[email protected]

2574264

Bedrock - Amsterdam - Conf 1

[email protected]

2211874

Bedrock - Hong Kong - Conf 1

[email protected]

2208514

Bedrock - New York - Conf 1

[email protected]

2260798

Bedrock - New York - Conf 2

[email protected]

2230810

Bedrock - Plano - Conf. 1

[email protected]

2257462

Bedrock - Plano - Conf. 2

[email protected]

2257594

Filson - Alaska Room

[email protected]

2581908

Filson - Klondike

[email protected]

7953902

Filson - Anchorage

[email protected]

9084959

Filson - Finished Goods

[email protected]

222261

Systemsnot listed above should still be listed on each LifeSize system under the "local" directory.

Dialing In via Phone

Note: the primary toll-free dial-in number for the US is(877) 836-6751

Up to 39 participants can dial into any system at any given time. To dial into one of the systems above,

Locate your local access number from the list here. Dial it.

When prompted, enter the extension for the conference system you wish to reach, located above.

Enjoy.

(i.e. If you wish to reach the Detroit Conf 1 room, you'd dial(877) 836-6751, then 2252338).

The need will arise from time to time to refresh what applications you have available to you via RemoteApp. While this should happen automatically, the interval at which it happens is somewhat random, and forcing a refresh can get you access to your newly-assigned application (or fix the subscription) immediately:

Windows

Click the Start button at the bottom-left of your desktop

Type 'RemoteApp' (without the quotes) to search for the remote application settings

Click on 'RemoteApp and Desktop Connections'

Click on Properties

Click the Update Now button, enter your credentials (if asked), then click Finish

Click OK to return to the previous screen

Your applications should now be available to you in your Start menu.

Updating via PowerShell

Start-Process rundll32 -ArgumentList "tsworkspace,TaskUpdateWorkspaces2"

Macintosh

Click on the Microsoft Remote Desktop icon in your menubar.

Then, click Refresh Feeds.

Profit.

Refresh RemoteApp

**Please note that refreshing the Remote app step should only be done the FIRST time you try connecting. You should NOT have to do this step ever again. You can now start with the Login Instructions (page 2)

Click theStartbutton at the bottom-left of your desktop

Type 'RemoteApp' (without the quotes) to search for the remote application settings

Click on 'RemoteApp and Desktop Connections'

Click onProperties

bmc-fs-01.bedrockmfg.com

5.Click theUpdate Nowbutton, enter your credentials (if asked), then click Finish

6. ClickOKto return to the previous screen and then close the RemoteApp and Desktop Connections window

Login Instructions

Click on the Startin the search field, type Atlas 6.4 Logon. As there are multiple versions of Atlas, please make sure you select the one called Atlas 6.4 Logon (Work Resources).

2. Your account should already be provisioned to work for Atlas 6.4, and you should be able to log in using your normal username/password. The first time you login, you may be prompted to Activate Atlas. If so, enter you First/Last Names as well as your email. If successful, it will say that you are Logged in.

Note: Atlas 64 TEST may also be in red font

Open Excel Via Work Resources

3. Click Start. In the search field, type Excel 2013 (Work Resources). Again, as there are multiple versions of excel, please make sure you select the one that says Excel 2013 and runs via Work Resources.

When you first launch Excel 2013, you may receive the following error message:

If this happens, click Ok. From the Activate Office screen, enter your email address and then password, then Sign In.

When Excel launches, you may get prompted with the following popup. If you do, please click Install. You should only have to do this step once.

After you click Install, the First things first window will appear. Select Use recommended settings and click the Accept button.

Using Atlas 6.4 Templates

4. Once Excel launches, go here: \\\atlas_axp

All the templates can be found within this folder.

Open the appropriate folder for your functional area.

Then open the Excel sub folder.

Select the template you want to use.

Manage Data Sources

Once you open your template, the first thing you need to do is change the Data Source to PROD.

From Excel, click on the Atlas 6.4 tab, then click Tools > Manage Data Sources.

From the Manage Data Sources screen, change the data source to PROD then click Replace. You will receive a pop-up saying that the Data Source has changed (this may take a bit). Click Ok. **Please note that depending on the template, the Manage Data Sources screen may look a bit different. **

It might look like this:

Alternatively, you might see this:

NOTE: Please note that Skype for Business is considered deprecated at Bedrock Manufacturing in favor of Microsoft Teams. While SFB is still supported, we highly encourage you to use Teams whenever possible.

Microsoft Skype for Business (previously known as Microsoft Lync) is Microsoft's legacy business chat software. While Microsoft is intending to replace Skype for Business (SFB) with Microsoft Teams, SFB is still supported here at Bedrock, and while it is not configured for everybody by default, all employees are welcome to hop into SFB and use it with other SFB-using colleagues/vendors.

The setup and configuration of SFB is relatively simple, however, you will more than likely need to generate an App password in order to log in.

Once you've signed into SFB, you can add your colleagues to your contact list and begin chatting right away.

Again, if you requireanyassistance whatsoever, please don't hesitate to reach out to us at support.bedrock.com.

Office 365 Groups are best thought of as the combination of a few existing features and products, all bundled up for ease of use by just a few employees, an entire department, oreven colleagues in multiple departmentsworking on a project:

Distribution Groups and SharedMailbox Called Conversations, each Office 365 Group has an an email address associated with it that, when emailed, creates a conversation that's distributed to all other members of that Group, as well as kept in the Group inbox for future reference.

OneDrive Each Group has its own OneDrive, which allows you to share files with your colleagues from a space owned by the group, not by an individual, all without the location-based confines of local file server (yes, this means you can keep your files in a place you can get to from just about anywhere!). All members have read and write capabilities, and these files are easily accessible from any mobile device. Files can also be synchronized to your desktop for offline access (a la Dropbox).

Shared Calendar Each Group also has its own calendar, viewable and modifiable by any Member of the Group.

OneNote Each Group has its own OneNote notebook. This notebook is shared across the group and synchronized in near-realtime, allowing members to keep organized notes easily viewable by all.

Planner Task management for teams. Make a plan, assign tasks to one or more team members, and group them into buckets. Even supports email reminders so you'll never miss a beat.

Teams Microsoft's group messaging system is built into Office 365 Groups, so you can avoid the inbox and message directly with individuals or the entire Group instantaneously (even on mobile devices). For more information on using Teams at Bedrock Manufacturing, please see this article.

While these various resources are all accessible via web browser, some prefer to use desktop apps or mobile devices (Microsoft Outlook for Windows, or MobileMail on Apple iPhone, for example). Thankfully, the various aspects of Groups are very accessible:

Conversations Any email application; Outlook Web Access; Office Groups for Mobile (Android and/or Apple iOS)

Files Any browser; OneDrive for Windows; OneDrive for Macintosh; OneDrive for Mobile; SharePoint forMobile

Calendar Any browser; Outlook for Windows; Outlook for Macintosh; Office Groups forMobile

Notebook Any browser; OneNote for Windows; OneNote for Macintosh; OneNote for Mobile

Planner Any browser; Planner for Mobile

Teams Any browser; Teams for Windows; Teams for Macintosh; Teams for Mobile

Groups can be made for various purposes: to serve as the general collaborative space for the general needs of an individual department, for a specific project, or even for a subset of a department that needs a little added security.

Groups can be private or public, so you have the option to lock down data that you wish to keep close to the vest in one Group, but provide another Group to the public (entire Bedrock organization) that contains information you feel suitable for public consumption.

What about outside users?

From Microsoft: "Guest access in Office 365 Groups enables you and your team to collaborate with people from outside your organization by granting them access to group conversations, files, calendar invitations, and the group notebook. Access can be granted to a guestincluding partners, vendors, suppliers, or consultantsby any group owner."

As well, Groups can be configured to allow just about anybody (even without an account) to participate in file sharing.

For more information on how to use Office 365 Groups and OneDrive:

Creating an Office 365 Group

Using Microsoft OneDrive for Business

For even more information on Office 365 Groups, please see Microsoft's own documentation, located here.

Standard Access

Windows

Macintosh

Configuring your computer for Standard Access

Contractor / Vendor Access

Standard Access

Bedrock makes a number of applications available to employees via RemoteApp, a form of remote desktop that allows you to use remote applications alongside your normal desktop-based applications. Your Windows computer should be pre-configured to find these applications in your Start menu, kept in a group called "Work Resources".Which applications you see depends on your role within the company.

Examples of these applications are Microsoft Dynamics AX (both Production, Test and Train, possibly more), Bartender, Atlas and Incentive Payroll.

Windows

To access these applications in Windows, simply open them from the Start menu. If you unable to find a particular application, simply type a few characters of the name. For example, type microsoft dyn while viewing the Start Menu, and it should appear in the search results (as shown below).

To ease access, we recommend pinning important applicationsto your Start Menu, which is easily done by right-clicking the icon and selecting Pin to Start.

here

Macintosh

(Instructions for configuring your Mac for RemoteApp can be found near the bottom of this article)

Open the Microsoft Remote Desktop application, which should be located in your Applications folder or Launchpad, or simply use Spotlight to find and open.

Double-click the applicationicon under the Remote Resources section to launch the application:

Configuring Your Computer for Standard Access

Requirements/Notes

Under normal circumstances, youshould not need any of the following instructions.

These instructions are currently only for Shinola or Filson Help Desk-issuedcomputersonly. If you arenoton a Shinola- or Filson-issued computer,you will need to use Remote Desktop, and connect to the applicable server manually.

To access the AX development environment, you must be on the Bedrock (Shinola or Filson) corporate network.Initiating this connectionputs you on the corporate network, and from there you can begin your session with AX.

Windows 7

First, open the Start menu, type"remoteapp", then clickon "Set up a new connection with RemoteApp and Desktop Connections".

In the URL field, paste in "https://ax.bedrockmfg.com/RDWeb/Feed/webfeed.aspx" (without the quotes), thenclick Next.

You'll be prompted to confirmclick Next.

If prompted for credentials, enter your Shinola/Bedrock/Filson network credentials, and click OK.

Click Finish.

Windows 8/10

If you're using a computer that's running Windows 8, 8.1 or 10, this configuration should be done for you as long as it is a computer that was issued to you by theBedrock Help Desk (Shinola or Filson). If it was not, please reach out to us at [email protected].

Macintosh

Microsoft hastwoversions of the Microsoft Remote Desktop application available on the App Storeversion 8 and 10. Find instructions below for each.

Version 10

First, you will have to install the free Microsoft Remote Desktop 10 application from the App Store, located here. (Note: You will need an Apple ID to do thisfeel free to use your personal Apple ID, or create a separate Apple ID for work use).

Open the application, which should be located in your Applications folder or Launchpad, or simply use Spotlight to find and open.

If your Microsoft Remote Desktop software is 'pinned' to the Menu Bar, click the icon as shown below. If not, click the + button in the Microsoft Remote Desktop window.

From the + menu, choose Remote Resources.

In the Remote Resources dialog box, enter https://ax.bedrockmfg.com/RDWeb/Feed/webfeed.aspx (without the quotes), and click Find Feed.

From User Account, choose Add User Account...

In the Add User Account dialog box, enter your user credentials and a Friendly Name (if this field exists), then click Save:

Finally, click the Add Feed button.

You should now see our enterprise applications, such as Microsoft Dynamics AX 2012, in your Microsoft Remote Desktop menu bar icon, in the Apps section, under Work Resources:

Done! Simply double-click an application to begin your session.

Version 8

This version of Microsoft Remote Desktop is older, and expected to be deprecated at any time.

First, you will have to install the Microsoft Remote Desktop application from the App Store, located . (Note: You will need an Apple ID to do thisfeel free to use your personal Apple ID, or create a separate Apple ID for work use).

Open the application, which should be located in your Applications folder or Launchpad, or simply use Spotlight to find and open.

In the toolbar, click Remote Resources.

In the Remote Resources window, enter https://ax.bedrockmfg.com/RDWeb/Feed/webfeed.aspx (without the quotes), then your Bedrock/Shinola network credentials, and click Refresh.

Done! You should now see our enterprise applications, such as Microsoft Dynamics AX 2012, in your Microsoft Remote Desktop application under the Remote Resources sectionsimply double-click to begin your session.

Contractor / Vendor Access

While connected to VPN, navigate to https://axp-rds-01.bedrockmfg.com/RDWeb in your browser, and log in using your provided domain credentials.

Click on the required resource.

Click connect on the popup, if prompted to do so.

We suggest checking the "Don't ask..." option to prevent future prompts.

An .RDP shortcut to the server will be downloaded. Once downloaded, open the downloaded shortcut to connect.

This document outlines the steps necessary to access the Enterprise Applications AXT (Test and Train) environments.

Prerequisites

to access the AXT environment, users must be either on the corporate LAN (i.e. in a Bedrock facility),or connected to the Bedrock corporate LAN via VPN connection.

users must be provisioned for access to the AXT environment and/or specific applications. If you do not have access, please request such at support.bedrock.com.

Standard Access

Access to our AXT (Test and/or Train) environment is provided via RemoteApp, just as our current AXP (production) environment has been (instructions here ). If you do not have access to the applications in TEST/TRAIN that you require, please submit a request via support.bedrock.com, and access will be provisioned.

Note: if you were recently given access to our AXT resources, but they are not showing up in your Start menu as RemoteApps, you may need to manually update your RemoteApps ( instructions ).

Consultant / Vendor Access

You can access the current environment by connecting toaxt-trm-01.bedrockmfg.com using Remote Desktop Connection / RDC Manager.

Please donot connect and/or save RDC shortcuts using the current IP address of that host, as this will more than likely cease to function at some point. Using a hostname will ensure that your connection request will be routed to the correct server.

If you cannot access the environment, please reach out to your Bedrock business analyst for assistance.

Bedrock requires that all meeting organizers book mobile display units for meetings (as they do for conference rooms). If a meeting room does not have a fixed display, a display unit will need to be booked in addition to the meeting room.

If you require assistance in booking a conference room, please see this article.

Requirements

All equipment checked out for useis the responsibility of the organizer, and must be returned to the IT Service Desk at the conclusion of the meeting. It is your responsibility to retrieve and return the mobile display from and to its dedicated storage space.

Be sure to book the display unitand roomat least 30 minutes prior to the start time of your meeting to allow yourself time for the transit and configuration of the display.

Donot rewire the units. If you believe the unit is incorrectly wired or needs adjustment, please engage the IT Service Desk.

If you need to change the input on the unit, please be sure to set it back to what it was originally at the conclusion of your meeting.

Capabilities

Each unit has its own capabilities, so it's important to book the unit that meets your needs.

Mobile Display One This display has a large soundbar for excellent audio; a high-definition webcam; and a full-fledged Windows PC which can be used for Lifesize conferencing. It also has additional inputs for connecting a laptop or other device for display mirroring. This unit is unavailable at this time.

Mobile Display Two This display has a Chrome OS-based PC for web-browsing; a high-definition webcam; and wireless keyboard/mouse.It also has additional inputs for connecting a laptop or other device for display mirroring.

Mobile Display Three This display has a stick PC that can be used for web browsing with wireless keyboard/mouse.It also has additional inputs for connecting a laptop or other device for display mirroring.

Mobile Display Four This display hasinputs for connecting a laptop or other device for display mirroring.

Storage Spaces

Detroit Factory

Mobile Display Units One through Three are stored against the cork wall across from the Service Desk in the IT department, on the 4th floor.

Mobile Display Unit Four is stored in the Faculty Lounge meeting room on the 5th floor. Note: If you are using the Faculty Loungeandneed a mobile display, you still need to book one (unit Four, or otherwise), even if the unit is stored in that room.

Booking a Display

To reserve a display unit, simply add it as a resource to your meeting:

In Outlook, create a meeting as you would normally and click the Invite button:

In the To: field, begin typing in the name of the unit you'd like to reserve and select it from the list:

Clicking the Scheduling button to check availability before actually sending the request off.

Invite the remaining members of the meeting (or edit otherwise to your satisfaction) and click the Send button when ready.

That's it!

At the conclusion of your meeting, as mentioned above, please return the unit to its dedicated storage space.

If you're still reading this, kudos to you: please stop by Mark's desk for a high-five.

A quick guide to keeping a few common pieces of information up to date about our employees in Active Directory.

Human Resource staff in the Bedrock organization have been enabled to make changes to a set of frequently-updated fields in Active Directory, using the same platform that IT itself uses to maintain Active Directory: Softerra Adaxes. This product provides a web-based portal that makes it easy to make these changes.

This should help us as a company keep our records as up-to-date as quickly and as reliably as possible.

Logging In

What Can I Change?

Logging In

Due to the sensitive nature of the system, the address for the system is not shown here. Please reach out to the Bedrock Service Desk, who will be more than happy to share. Once obtained,

navigate to the address, and log in with your standard domain credentials. Note: you may need to change the drop-down menu to the upper left from "Administrator" to "Help Desk".

Using the Search box at the top of the page, begin entering the name of the employee, then click on the result you'd like to make changes to.

Once the user details show, click the Edit button to begin editing. If you're wishing to simply disable a user, click the Lockdown button to the left, and follow the prompts.

Make your changes, then click the blue button to accept the changes (or, the grey x button to refuse changes).

Done!

What can I change?

Great question! Here are a few of the most commonly updated fields that you can change:

Department

Manager

Job Title

Display Name

And a few lesser-changed, optional fields:

Account Expires

Assistant

Business Category

City

Country

Division

Employee ID

Employee Number

Home Address

Home Phone (Other)

Home Phone

Is Fulltime

Mobile Phone (Other)

Mobile Phone

Notes

Office

Postal Address

Secretary

See Also

State/Province

Street Address

Street

Telephone Number (Other)

Telephone Number

Zip/Postal Code

To "subscribe" to an Office Group's OneDrive and have the group files sync with a folder on your computer for offline use:

Log into Outlook Web Access ( outlook.office.com ).

Click on the group you wish to sync with, in the Groups section:

Then, click on theFilessection of the group:

Click the Sync button:

If prompted, select the folders you wish to sync (if you do not wish to sync all of them), then click theSync nowbutton. You should then see the following:

Click theStart Syncbutton, and your files should start syncing to your desktop.

You can then findyour filesin the following locations, according to platform:

Mac: in the Finder, select Home from the Go menu. The folder "Bedrock Mfg" will contain your sync'd folders.

Windows: click on the OneDrive icon in your System Tray, and then the Folder icon.

Throughout the IT Project Request Management Process, the requester will have the ability to review the status of a request at any time.

The status of each request throughout the IT Project Request Management lifecycle is defined below:

Request Submitted: Request submitted to IT for Review

FAL Approval 1: Request is pending until Functional Area Lead approval is granted

Gatekeeper Approval: IT Designated Gatekeepers will review the request once approved by FAL and determine which IT Resource should conduct a brief analysis

BA Analysis: An IT business analyst has been assigned to conduct a brief analysis

FAL Approval 2: Request is pending until Functional Area Lead review and secondary approval is granted

CapEx Determination: IT designated Gatekeepers will assess if CapEx will be required for request to be completed

Steer Comm Approval: Request is pending steering committee review, evaluation and prioritization

Approved: Request has been approved, and is in the IT queue

Discovery: Request has been assigned to a member of IT to gather requirements and determine the best solution

Development: Actively working on building project deliverables

Testing: Subject matter experts from each functional area are testing provided solution

Production: Project deliverables are available in production

Overview

To meet the requirements set forth by HIPAA/HITECH, we've implemented rules on our email servers that facilitate the handling and encryption of emails containing sensitive information, both automatically and manually. These rules do the following:

Watch for emails sent outside of company walls containing potentially sensitive information (such as drivers license numbers, SSNs, passport numbers, etc.). If this type of information is detected, a policy tooltip is shown to the user in Outlook informing them of such. If the email is sent as is, depending on the type of sensitive information contained,

the recipient will receive anemail with a notification and link to the encrypted email,

or the recipient will receive the email normally, but thesender of the email (internally) will receive an email notifying him/her that the sent email contained potentially sensitive information.

Watch for emails sent containing the word secureit or "confidential" (without quotes) in the subject line. If this is detected anywhere in the subject, the recipient will receive an email with a notification and link to the encrypted email.

Its important to note that the email delivered into the recipients inbox is not the email containing the sensitive information, but is instead a notification and link with instructions on how to access this mail item securely.

Lets step through it.

1. Author your email.

First, author the email you need to send, just as you normally would. Under normal circumstances, a few moments after sensitive information is entered, your Outlook application (or the Outlook Web App) will realize the sensitivity of this information and show you a banner informing you of this:

If you happen to be aware of sensitive information in your email, but Outlook does not appear to detect it automatically, simply putting the word secureit anywhere in the subject line (i.e. appending [secureit] to the end of the subject) will indicate that the email should be encrypted, and our mail server will do so.

2. Hit Send.

Once youre ready, hit send. At this point, our email server will encrypt the message, and deliver to the end recipient an email instructing them how to access the message. At no point is the email, and the potentially sensitive information contained within, stored on the recipient's mail server, nor email applicationto view the information, they will need to follow the instructions sent to them in place of your email that guides them into the secure environment provided by Office 365 (below).

3. Sip your coffee.

Your recipients now receive an email informing them of the encrypted email waiting for them, complete with instructions and an HTML attachment on how to access it.

Opening the HTML document shows the aboveto the user, prompting them with options to prove their identity in order to access the message:

Typically, users will choose the one-time passcode option, whichwe recommend, as this works with any other email system/provider. Clicking this option show the following to the end user:

At this point, the user checks their inbox, enters the code sent to them in the Passcode field, and clicks send. This ensures that the person opening this encrypted email is the original recipient, as opposed to having it forwarded on to them.

If the code matches what was sent, the recipient is finally shown the email in a familiar, intuitive Outlook Web Access or Outlook.com-like interface:

From this web app, the recipient can reply to the encrypted message, maintaining the encrypted aspect of the exchange. Its important to note, however, that messages sent back to Bedrock employees will have encryption stripped from them to ease their use, but overall message security is maintained. Once that email is replied to, it is once again encrypted.

Thats it!

The scanners used with the mobile POS tablets are connected via Bluetooth. If the scanner or tablet is replaced the scanner will need to be reconnected with the tablet. The following steps will help you reconnect or re-pair the scanner with the tablet.

If the scanner is not misconfigured, a simple unpairing-and-pairing will suffice:

Turn on the scanner holding the power button (two short ascending tones).

While holding the scan button, press and hold the power button until you hear three short descending tones. This will unpair, reset and power down the scanner, which will be discoverable upon next power on.

Power on the scanner, and pair it through Windows as you would normally.

Done. Test the unit by scanning a barcode into a text editor, such as Notepad or WordPad. If the device does not function properly, please refer to the legacy instructions below to do a factory reset.

Please see the manufacturer-provided user manual for further details.

LegacyInstructions

Make sure that is scanner is charged.

The scanner needs to be reset to factory settings first. Scan this bar code (note: you may need to print this code to scan it):

The scanner will beep several times and turn off.

In your browser (preferably Google Chrome), navigate to https://shinola.csod.com/samldefault.aspx.

The standard Bedrock Office 365 login page should appear (note the Bedrock Manufacturing logo in the upper left corner). Enter your Bedrock username (which, if you are a Filson user, will be the same as your email address; Shinola employees will need to log in with their username, [email protected],as opposed to [email protected]):

Then, your password:

At this point, you may be prompted with an additional form of authentication. Complete this step, and check the "Don't ask again" checkbox, unless you are on a shared computer.

Done! You should now be logged into Cornerstone.

By default our color capable copiers will default to printing in grayscale as a cost saving measure. If you find that you need to print a document in color, you can adjust this setting on your computer as needed. Various applications may use slightly different prompts, here are instructions on how to do so in the common scenario of printing from Microsoft Office.

With the desired printer selected, click on "Printer Properties".

Under "Select Color" click and choose the desired color mode and click "OK" to close the window.

If your desired printer uses a fiery for printing, you will need to click the Color tab and then choose the desired color mode. Click "OK" to close the window.

Emailing from Dynamics AX

Emailing documents from within Office applications (i.e. Excel, Word, PowerPoint) in the AX environmentis currentlynotsupported. If you have a documentin AX that you would like to email, simply save that report a place accessible from your computer (desktop, local server, etc.), then attach it to an email authored on your computer from there (instructions on how to do so are below).

Saving Files in Dynamics AX

Windows

Your normal drives should be mapped and accessiblewhile in the Microsoft AX environmentsimply save fileswhere you normally would. We always recommend, however, storing files in the appropriate departmental share on a server in which they belong, andnotto your desktop or My Documents folder.

Macintosh

Macintosh users will automatically have their home folder on their Mac (which contains your Desktop, Documents, Music, Photos, etc. folders) mapped to their AX session, along with any server shares they have access to, making saving easy. Be sure, however, to still choose the correct location when saving files:

We recommend saving to either a normal network share (as shown above, i.e. the "operations" drive), or a location under "home", such as Desktop or Documents. This will make locating the saved document easier for filing to a proper location, dropping into an email application, etc.

NOTE: If you have reason to believe that you have fallen victim to an attack and have provided your work account credentials, please let us know immediately at support.bedrock.com. Doing so will help us limit damage significantly.

There's a lot of money in online crime.

It's a simple fact, and because of that, the bad guys will constantly be finding new ways to fool people into giving up information or money. They evolve their attacks every hour of every day, so it's important to maintain a skeptical eye when reviewing the contents of your inbox (or the internet as a whole, really!).

Thankfully, there are a few simple ways to tell that what you're looking at in your inbox may not be 100% legit.

Were you expecting that email?

If the email you're reading seems a little out of left field, it's a good idea to reach out to the sender and ask them if the request is legitimate. When doing so, donot simply hit Reply and ask, as that will more than likely email the attacker. Reach out via a new email, a phone call or text, etc. to an address you know is valid for that person.

Who's it from?

Fake Display Name

Making an email appear to be from Bill Gates, Dwight D. Eisenhower or your immediate supervisor is incredibly easy, and this is one of the most common methods of deception used by attackers. Keep an eye on the address that email isactually coming from:

Mark Daniel <[email protected]>

That's someone named "Mark Daniel" (shown as what's called the Display Name), and his email address is "[email protected]". However, an attacker will try to make it look like the email is coming from within your organization, when in fact it's not, by making the Display Name an internal email address you may find familiar, or even someone else's name entirely:

[email protected]<[email protected]>

Lana Kane (CEO)<[email protected]>

Lana Kane (CEO)<[email protected]>

In the above examples, the real email address of the sender is "[email protected]" or "[email protected]",however they've put something you recognize (or even a valid email address) as thedisplay name, hoping that the recipient (you) will see that and trust that the email is legitimate. It's not.

Deceptive Domain

Another popular attack seems to be a domain name purchased by the attackers in an attempt to deceive its recipients (domains are very inexpensiveas little as $8). We've seen the following:

shinolq.com

shiinola.com

shino1a.com

fi1son.com

etc.

Obviously purchased to appear similar to our domains, emails can easily be sent from accounts on those domains that lookvery similar to actual employees of ours (i.e. [email protected] ).

Where's that link sending you?

So you get an email that contains the following:

www.portal.office.com

Hey, that's my email address! It sounds important, and itlooks pretty safe and legitimate, right? Of course it does: the bad guys are trying to get you to click on something thatappears to be from Bedrock system administrators (or our email vendor, Microsoft, in this case) and log into "your" email system to fix a "problem". The link is, after all, pointing tooffice.com, which is owned by Microsoft, so clicking on it is safe, right?

Wrong.

If you hover over that link with your cursor, you'll see where it's actually going to send you (hint: it's not ):

(If viewing the email through a browser, you may see the link destination in the bottom left corner of your browser window).

As you can see, clicking that link will actually take you tobubblegumbakery.com, which is more than likely a compromised website or a site set up specifically to fool people into giving up their work credentials, or other nefarious purposes. But, most tellingly, it's not sending you to the site that the link indicates it's sending you to.

If you're ever even slightly suspicious about where a link is going to take you, please don't hesitate to reach out to Bedrock Support. We'll gladly vet out the link and let you know if it's safe or not.

Open your browser, and navigate to qb.bedrock.com.

You may be presented at this point with security warnings (possibly 2), which vary in appearance according to browser. Each, however, will offer a means of bypassing the security issue. Use those means to proceed past the security warnings:Click "advanced":...then Proceed to (site).

You may be presented at this point to install a plug-in or application on your computer. Do so to enable Citrix to operate properly.

Once you've reached the log in page, enter your bedrock.com or shinola.com credentials, then click Log On.

You'll be presented with a dashboard of available applications. Simply click on the application you wish to use, and enjoy.

When posting the product receipt, you may encounter an error message similar to below:

This article explains why the message occurs and how to correct the error on the Product Receipt.

Understanding why this error occurs

This message means that there is a discrepancy between two fields in the Line Details tab within the Product Receipt:

Product Receipt Deliver Remainder

Inventory Deliver Remainder

The product receipt Deliver remainder field shows the remaining quantity yet to be registered in the Purchase unit of measure.

The Inventory Deliver remainder field shows the remaining quantity yet to be registered in the Inventory unit of measure.

The system calculates the Inventory quantity based on the Unit Conversions from the Released Product for each item on the Purchase Order.

For example, on the Released Product for the Item/Variant on the order, there is a unit conversion of 1 Roll = 6840 inches.

The Purchase Order quantity is 2 rolls so the system is calculating that the Inventory quantity on the Purchase Order is 13,680 inches.

If the Item/Variants Unit Conversion is changed while there are open Purchase Order Lines, the purchase order does not recalculate the inventory based on the new unit conversion. Due to this, the line should be deleted and re-added in order for the system to be able to recalculate the inventory Purchase Order quantity.

If this is not done, you will receive the error when posting the product receipt. If this error occurs, you can fix the issue directly on the product receipt as discussed in the next section.

Updating the Deliver Remainder fields on the Product Receipt

Navigate to Company>Procurement & Sourcing> Common> Purchase Orders> All Purchase Orders

Find the Purchase Order where the Product Receipt should be posted

Go to the Receive tab and select Product Receipt

Enter the Product receipt number in the Overview tab

On the Product Receipt, navigate to the Line Details tab

In the example above, the error message will occur as the Product receipt deliver remainder is showing 0 but the inventory deliver remainder is 17,520.00 units. Since the inventory quantity relies on the product receipt quantity (Purchase UOM qty), this is clearly an issue.

Determine the correct Deliver remainder quantity

Leave the Product Receipt window open

On the Purchase Order, navigate to the General tab and select Line Quantity

The Line Quantity window will open

The Upper pane lists the progression of each Purchase Order line in the Purchase Unit of Measure quantities

The lower pane lists the Inventory unit of measure quantities for the line selected in the upper pane.

In the example above, the Quantity and Registered value match so there should be no deliver remainder quantities in the Product Receipt Line Details form

Update the Deliver Remainder quantities

Back in the Product Receipt on the Line Details tab, make the necessary change to the Product Receipt Deliver remainder field. This will update the Inventory Deliver remainder value

If there is no deliver remainder

Type 0 in the Product Receipt Deliver remainder field and then press tab.

The Inventory deliver remainder will update to reflect the correct quantity

If there is a Deliver remainder

Type the deliver remainder in the Purchase UOM qty as listed in the Line Details form into the Product Receipt Deliver remainder field and then press tab

The Inventory deliver remainder will update to reflect the correct quantity

The two Deliver Remainder fields will now match

Make sure to check each line on the product receipt by navigating to the Lines tab, selecting the line and then navigating to the Line details tab to correct the line

Once all lines on the Product Receipt have been corrected, press OK to post the product receipt

On occasion, MicrosoftDynamics AX screen personalizations can cause issues with the reliability of AX. When this occurs, the only way to resolve the issue is to reset all personalizations. This can done in two ways; at the screen level, or for everything.

Individual Screen

On any screen, right click in a grid or text box, then selectPersonalize.

On the personalization form, click the "reset" button. This will reset all personalizations on the screen open.

Everything

To reset all personalizations in AX, go to File > Tools > Options > Usage Data > Reset. This will remove all personalizations for you in all screens in AX. This should be used as a last resort, if possible.

Step by step:

From the File menu, select Tools, then Options.

In the Options dialog box, navigate to Usage Data.

Click the Reset button in the General tab.

Done!

How to retrieving or reset your password for the Area 9 training website:

Navigate to the training login portal ( https://prod.area9labs.com/flow/flowswf.html?name=binrunner&source=shinola_onboard_monthly_updates).

Click the Ican'tlog in link (lower left, below the Login button)

On the next screen, enter your Shinola email address

Click Request new password

You should receive an email within a few seconds; it contains a link that will take you to a password reset screen.

When attempting to post a Product Receipt or Post a Packing slip in AX, you may encounter the following message:

"Item: x Configuration=x, Size=x, Color=x,Style=xNo cost rollup is found for this item. Activate the item cost priceAn error occurred during update"

This means there is no Cost activated for this specific Variant. This can be validated by reviewing the Variant in Released products:

Navigate to:

Product information management/Common/Released products

Filter on the item listed in the error message

Select the Manage Costs tab and then select Item price

On the Active price tab, filter on the specific variant listed in the error message. There will be no records visible.

To get cost activated:

For Filson (FCO & FMG), email [email protected]

For Shinola (SDT), email [email protected]

For Bedrock BV (BBV & BUK), email [email protected]

Be sure to include the exact variant specified in the error message as well as what company you were working in when the error occurred.

The following process can resolve a number of issues, such as:

Licensing Issues

"Someone is in Utilities"

"Cant Find Support Files"

etc.

Please be sure to follow each step below, without exception.

Close the ClipperShip/Parcel software on all shippingworkstations (this is critical, do not proceed until you've verified that this has been done!).

From any shipping workstation configured for ClipperShip:

Open K:\Kewill\Cswin, and delete the KiUser.lic file.

Press Windows-R (to bring up the Run dialog), and enter the following:K:\Kewill\Cswin\CSWIN.EXE clear

Click OK.

Re-launch ClipperShip/Parcel.

If the workstations are still throwing the error that Someone is in Utilities..., open Utilities on the computer that theclear command was run by opening (main Parcel screen) > Utilities > Workstation > Peripherals, then immediately closing the Peripherals window.

If this still does not resolve the issue, please repeat the steps above, but ask Infrastructure to verify that all users are out of CS/Parcel via Computer Management > System Tools > Shared Folders > Open Files,then continue from Step 1 to 2.

Requester

Throughout the IT PRM process, each request will go through several evaluations, reviews and approvals. The requestor will receive multiple email notifications as the request is approved or one email notification if the request is declined at any point during the process with justification.

Submitter gathers requirements to complete all required fields, request is submitted via IT Project Request (support.bedrock.com)

Request is reviewed by Functional Area Lead for Approval or Declination

Request is reviewed by IT personnel, a brief analysis is conducted

IT Analysis is provided to Functional Area Lead for review and a secondary approval. Analysis will include: Other Areas Impacted, level of effort, cost estimate

If secondary approval is provided, and request is large in scope (effort or spend) the request will be reviewed by the steering committee for final review and prioritization amongst other current IT initiatives:

If approved IT will contact you regarding next steps

If declined IT will inform you via email that your request has been declined

Functional Area Lead

Throughout the IT PRM process, each request will go through several evaluations, reviews and approvals. As the Functional Area Lead, you are responsible for approving of requests submitted to IT by your functional area members. Two approvals are required before IT will begin working on any request.

Secondary Approval Review IT provided analysis and assess if the business requirements are still valid. If business requirements are still valid, please assess if the ROI will be worthwhile, understanding the level of effort and cost required to complete the request. Providing your secondary approval, you approve of the estimated level of effort and spend required to the complete the request.

Functional area leads will receive notification via email when one of their team members has submitted an IT project request

Functional area lead will review request and determine if request is valid. Using the buttons embedded within notification email:

Review and Approve if valid request

Review and Decline if invalid request

Once approved IT will complete a quick analysis. Analysis will be sent via email for a secondary functional area lead approval. Using the buttons embedded within notification email:

Review and Approve if valid request

Review and Decline if invalid request

If request is approved it will be reviewed by the Steering Committee

If approved by the steering committee, requester and functional area lead will be notified to discuss next steps