Birchbox FAQs

Birchbox offered a free amika Polished Perfection Straightening Brush (worth $96!) when you commit to 12 months of Birchbox.

If you redeemed by using the codePOLISHED, your straightening brush will arrive with a future box.

If you subscribed to a 12-Month Beauty Subscription Plan between 09/25/2019 and 10/25/2019 (12am EST), Your gift will be included with the shipment of your January box.

If you subscribe to a 12-Month Beauty Subscription Plan between 10/25/2019 and 11/25/2019 (12am EST), your gift will be included with the shipment of your February box.

If you subscribe to a 12-Month Beauty Subscription Plan between 11/25/2019 and 12/09/2019 (12am EST), your gift will be included with the shipment of your March box.

We also offered a free amika Polished Perfection Straightening Brush with the purchase of a12-Month Beauty Gift Subscription Card. The brush will ship with the gift subscription card to the address entered upon checkout within 2 business days.

Green Monday Holiday Blowout:

Receive 50% off new-to-sale items in this limited-time Green Monday sale category

Discount will automatically apply at checkout

Sale ends on 12/12/2019 at 11:59PM E.T.

See our Green Monday Shop Category here!

Cannot be combined with other monetary discounts, offers or promotional codes.Sales tax, shipping and handling, and previous purchases do not qualify for the offer.

You can subscribe to Birchbox andBirchbox Grooming on a Month-to-Month subscription (without term commitment), or a 3, 6, or 12-Month Subscription (with term commitment) to receive monthly deliveries of personalized samples. When you find new favorites, you can purchase the full-size versions (and so much more!) in our Shop.

All subscriptions automatically renew at the end of the subscription plan. You can view more billing details for Beauty Subscriptions here, and Grooming Subscriptions here.

Gifting Birchbox to someone else? Click here.

When will my box ship?

Birchbox Beauty Subscriptions ship by the 10th of each month. Birchbox Grooming and Grooming Plus Subscriptions ship by the 25th.

If this is your first box, your box will ship within 10 business dates of your initial order date.

How is my box delivered?

Birchboxes are ground-shipped via our shipping partner beforethey'rehanded off to USPS for final delivery. This means youll receive your Birchbox shipment in your mailbox each month no need to sign!

Do you ship internationally?

Currently, Birchbox.com does not operate shipments outside of the US and US territories. For international purchases, we operate as Birchbox UK, Birchbox Spain, and Birchbox France.

Auto-renewal reminders are sent to subscribers with 3, 6, and 12-month beauty & grooming subscriptions 30 days before it is set to renew. If the subscription is not opted out, it will automatically renew and cannot be canceled mid-term.

All renewal reminders are sent to the email address associated with your Birchbox subscription and the subject line is: Birchbox Beauty/Grooming Subscription Renewal Notice.

You can manage your subscription options, automatic renewal, and billing details in your Account Settings.

Currently, Birchbox.com does not operate shipments outside of the US and US territories. We currently do not ship to Canada.

For international shipping inquiries, please visit our international websites at:

Birchbox UK

Shipping available to the United Kingdom & Ireland

Birchbox France

Shipping available to France and Belgium

Birchbox Spain

Shipping available to Spain, only

On mobile web or desktop, Month-to-Month Subscriptions (without term commitment) can be canceled at any time in your Account Settings beneath the Subscriptions heading. Ifyou'vealready been billed for this months box, your cancellation will take effect in the next billing cycle.

3, 6 or 12-Month Subscription Plans (with term commitment) cannot be canceled mid-term. You are able to opt-out of auto-renewal within your Account Settings or by reaching out to [email protected].

Birchbox Subscription Plans cannot be paused at this time.

Birchboxes are nonrefundable and are ineligible for returns.

Payment and Addresses

You can manage your saved cards and addresses within your Account Settings. Be sure to check off which cards/addresses youd like to default for your subscription or Shop orders to make checkout easier!

If you're updating your subscription address, be sure to do so before the 25th of the month for beauty subscriptions or the 10th for grooming subscriptions.

You can gift a 3, 6, or 12-Month Beauty orGrooming Subscription by purchasing a Gift Subscription Card.* Your recipient can redeem their Gift Subscription Gift Card and start receiving boxes any time. Gift Subscription Cards will ship to the address provided upon checkout.

Your Gift recipient will need to redeem their Gift Subscription Card, complete their own Profile and input their address details to initiate shipments.

Gift Subscription Cards cannot be cancelled and are non-refundable.

What happens when the gift ends? Can I cancel a gift subscription?

Gift Subscription Cards are one-time orders and will not automatically renew. Once the gift ends, you can purchase another card or they can purchase their own subscription to keep the boxes coming.

What if my recipient moves?

Your recipient will be able to manage their addresses and can make changes within their Account Settings at any time.

*Service Fee applies.

Your samples are based on your Profile be sure to keep it updated! Well also take your product review feedback and purchase history into consideration each month. Your Profile will tell us which product categories youre most excited about, but we will be sure to send all types of samples throughout your Subscription. We currently do not offer the option to exclude a sample type from your shipments entirely.

Sample Choice*

Every month, you can choose one of the samples for your next box or opt into a curated box, which is a predetermined set of samples. Youll receive an email when its time to choose!

*Sample Choice is not available for Birchbox Grooming subscriptions. Birchbox Grooming Plus subscriptions include the opportunity to choose a lifestyle item monthly.

Sample Issues

If youre missing a sampleor it was damaged in transit, reach out to us and we can help!

Add More To Your Box

Each month, you'll be able to choose from a curated selection of full-size products from our Shop to pre-order and have shipped with your monthlyBirchbox no extra shipping fees! We'll charge you for these reserved items on the regularly scheduled billing date (1st of the month for Beauty; 15th of the month for Grooming).

Please note,Birchbox Loyalty Points cannot be redeemed on these items, but you will still earn Points on these purchases.

All subscriptions automatically renew at the end of the subscription plan. As a new subscriber, you can choose from the following plans (taxes may apply):

Beauty Subscription Plans are billed on the 1st of each month.

Monthly Rebillable Subscription = $15/Month*

3-Month Subscription Plan with Commitment = $15/Month*

6-Month Subscription Plan with Commitment = $14/Month*

12-Month Subscription Plan with Commitment = $13/Month* best value!

Any promotional pricing applies to the first box only. All subscription plans will renew at the regular rate. Ace Members will be billed $10/month for Beauty Subscriptions, as long as you maintain Ace status.

*Your plan automatically renews and you are committing to the length of your plan. You cannot cancel your subscription plan midterm. You are able to cancel your auto-renewal within your Account Settings or by reaching out to [email protected].

Discovery Specialists are available via phones from Monday through Friday, 9AM EST to 6PM EST. You can schedule a call here, and we'll be in touch during your requested time slot.

You can reach out for help via text at (646) 461-4617 and we'll get back to you as quickly as possible. Our Discovery Specialist team is available to answer text messages 7 days a week, between the hours of 9:00AM and 6:00PM E.T.

Please include your email address when reaching out to us.Texts received during evening hours will be answered the following day.

This number is only available for text messaging if you'd like to talk to a Discovery Specialist, please Schedule a Callusing the link at the bottom of the page.

By initiating a text message to Birchbox, you are consenting to receive non-marketing, customer service texts to this number from Birchbox in response. Msg & data rates may apply. Text STOP to (646)461-4617 to opt-out of receiving messages. Text HELP to (646)461-4617 for help. For more information please visit our Terms & Conditions, and our Privacy Policy.

Once you have become a Member, you can begin racking up Birchbox points (Points) the following ways:

Shop With Us! every time you purchase a full-size product from our online shop (the Shop) or a gift membership, you earn 1 Point for every whole $1 spent per order (excluding tax, shipping charges and fees). If youre a Birchbox Ace, you earn 1.3 Points for every whole dollar you spend per order!

Fill out Sample Feedback surveys! Members earn 10 Points for each completed sample feedback survey (look for the feedback icon on every product detail page) for the first 5 products reviewed in connection with your account.

Birchbox Points expire within 6 months from the date they were earned.Points earned via the Swap Your Box For Points Subscription feature do not expire.

Send us a note here, or via [email protected].

I purchased a 3, 6, or 12-month Subscription Card at Walgreens. What do I do first?

Redeem your subscription card by following these steps:

Click here!

To obtain your claim code, scratch off the box above the barcode to reveal

Enter your claim code in the field labeled "Redeem Code" and click Submit

Create your account or log into your existingBirchbox account

Enter your shipping and payment information and select "Confirm and Redeem"

Your first box will ship within 10 business days. From there, your remaining boxes will begin to ship each month for the duration of your plan!

What happens once my subscription plan has ended?

All subscriptions automatically renew at the end of the subscription plan.You cannot cancel your subscription plan midterm. You are able to cancel your auto-renewal within your Account Settings or by reaching out to [email protected].

Birchbox offered a free Beachwaver Co. Beachwaver S1.25 when committing to a 12-Month Beauty Subscription Plan.

If you've redeemed this offer using the code BEACHWAVER, your curling iron will arrive with a future box.

If you subscribed to a 12-Month Beauty Subscription Plan before 09/25/2019, your gift will be included with the shipment of your December box.

If you subscribed to a 12-Month Beauty Subscription Plan after 09/25/2019, your gift will be included with the shipment of your January box.

Birchbox Spotlight at Walgreens: Holiday 2019 can be found in 500 Walgreens locations. To find a location nearest you, click here: https://www.birchbox.com/holidayatwalgreens

Birchbox.com accepts the following payment methods:

Visa

American Express

MasterCard

Discovery

We do not accept PayPal at this time.

You can read about our Partnership Opportunities in more depth here! For Brand and Merchandising Partnerships, you can submit your inquiries here.

Donation Requests can be emailed to [email protected]. Requests can take up to 8 weeks to receive a response.

I am trying to checkout, but my order won't process!

Double-check your card details. If the error message has no specific information, its possible the incorrect expiration date or CVV code was entered. If youre using a saved payment method, we recommend re-entering the card details as if it were a new form of payment and submitting.

If youre receiving an error message related to the billing address, try processing the order with a previous billing address. Rest assured, you can choose a different shipping address!

If youre not able to enter your card information at all, click here.

I have multiple charges on my statement, but I only placed one order.

If you attempted to place your order more than once, all attempts will show on your statement as pending charges. All declined charges will fall off of your statement within 3-5 business days, depending on your bank.

Worried you may have ordered twice? Check your Order History to make sure!

Still stuck? Let us know and well help troubleshoot.

You can enter one promo code per order in your cart at checkout in the promo field.

Forgot to enter your code?

Please contact us with your Order Number and promo code ASAP, and well do our best to take care of it!

Not sure if you applied your code?

You can find this in your Order History. If not check your order confirmation emailyoull see your code in the Discount section above your total. Promos redeemed for Gifts purchased with Subscription Plans will ship with your firstBirchbox within 10 business days of your initial order date.

Code not working?

Make sure your cart meets the codes qualifications (subtotal, category, or brand requirement) and hasnt expired. For more information, please visit Birchbox.com/rules

Still having trouble? Let us know and well look into it!

Shipping Methods

Youll have a few shipping options when ordering full-size products from our Shop:

Standard Shipping - $5.00 (5-10 Business Days) FREE on $50+!

UPS Ground - $7.00 (1-5 Business Days)

UPS 2nd Day Air - $15.00 (2 Business Days)

UPS Next Day Air - $22.00 (Next Business Day) FREE on $150+!

Tracking and Delivery

Well email your tracking information as soon as its available. You can also track your orders in your Purchase History while logged into your account. The link will be available once your order status is "Complete."

Next-Day and 2nd-Day Shipping are unavailable for 1) P.O. box, APO/FPO, and non-Continental US addresses 2) orders containing (but not limited to) nail polish, perfume and aerosols, and 3) addresses where free standard shipping will take no more than 3 days

Orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, APO/ FPO/DPO addresses, or P.O. Boxes.

Delivery estimates at checkout only apply to in-stock products

All subscriptions automatically renew at the end of the subscription plan. As a new subscriber, you can choose from the following plans (taxes may apply):

Grooming Subscription Plans:

Monthly Rebillable Subscription = $10/Month* billed on the 15th of each month

6-Month Subscription Plan with Commitment = $60/Term*

12-Month Subscription Plan with Commitment = $110/Term*

Grooming Plus Subscription Plans:

Monthly Rebillable Subscription = $20/Month* billed on the 15th of each month

6-Month Subscription Plan with Commitment = $110/Term*

Any promotional pricing applies to the first box only. All subscription plans will renew at the regular rate.

*Your plan automatically renews and you are committing to the length of your plan. You cannot cancel your subscription plan midterm. You are able to cancel your auto-renewal within your Account Settings or by reaching out to [email protected].

Email and Password

Edit your email or password anytime under Account Details in your Account Settings.

Email Settings

You can also opt out of promotional emails in your Account Settings. You cannot unsubscribe from emails about your specific boxes, orders and payments.

Returns

Items purchased in Walgreens stores can be returned in compliance with each store's return policies.

Birchbox Loyalty Points

Birchbox Loyalty Points are not redeemable in Walgreens stores.

Learn more about or partnership with Walgreens and in-store Shop Experience here.

Gifts with subscription is available for all subscription types: monthly, 3, 6, and 12-month beauty & grooming subscriptions.

Your free gift will be reflected in your email order confirmation as shown below:

Your gift with subscription will not show in your box or order history. If the gift with subscription is shown in your email order confirmation, you're all set!

I received a Gift Subscription Card. What do I do first?

You can redeem a gift subscription card purchased on Birchbox.com, Walgreens.com, or from a Walgreens store. Redeem your gift subscription card by following these steps:

Click here!

Enter your claim code in the field labeled "Redeem Code" and click Submit

Create your account or log into your existingBirchbox account

Enter your shipping information and select "Confirm and Redeem"

Your first box will ship within 10 business days. From there, your remaining boxes will begin to ship each month for the duration of your gift!

What happens when my subscription ends?

During the last month of your subscription, you'll be able to subscribe right in your Account Settings if youd like to keep receiving boxes. If you choose not to subscribe, your gift will stop shipping after your last month.

We're not able to edit Shop orders once they've been placed. If you need to make changes or request a cancellation, please reach out to us ASAP with the details and we'll do our very best to take care of it.

Full-sized orders are processed and shipped out within 48 business hoursof your purchase. You are not able to make changes through your Order History or Account Settings on existing orders.

If you are attempting to cancel yourBirchbox Subscription Plan, please see FAQ here!

Birchbox Loyalty Points are redeemable towards purchases of full-size products in the Shop in any increment. You can redeem your Points during the checkout process. You may not use Points to purchase Subscription Plans.

You'll be able to apply your Birchbox Loyalty Points as a method of payment at checkout. Click the arrow to the right of Payment Details and Loyalty Points afteryou'veindicated your shipping address and method. Youll be able to apply your Points right above the field with your card info. Your new total will recalculate before you submit your order.

Currently,Birchbox Loyalty Points are not applicable towards Subscription Add-On / Ship with Box orders.You cannot redeem Points for more than the total amount of your purchase. Points are not redeemable for cash.

What is the Birchbox Aces Program?

Aces is our VIP tier of the Birchbox Loyalty Program, which offers special perks and privileges to our members including the following:

Free standard shipping on all full-size orders and free two-day shipping on qualifying full-size orders of $100 or more

Extra Loyalty Points* earned for every dollar spent in our Shop or on gift subscriptions

Concierge service from our team of Discovery Specialists

Early access to special promotions and launches

Ace-exclusive offers and surprises

Youll become a Birchbox Ace onceyou'vespent $300 in a calendar year. Dollars spent toward your subscription payment, Shop orders, and gift subscriptions all count towards your qualification. You can check your Aces status by clicking here.

*As an Ace, youll earn 1.3 Points per full dollar spent, and your earned value will be rounded up to the nearest whole number (i.e. spend $34.20 = $34 x 1.3 = 44.2 rounds up to 45 Points earned on that purchase.)

How do I become an Ace?

You become a Birchbox Ace once you've spent $300 with Birchbox during the calendar year (January-December.) Ace status is good through the calendar year in which you qualify and the following calendar year. Annual re-qualification is required.

What is your return policy?

We accept product returns within 90 days of your purchase. Returns are free!

Please note, original shipping and handling fees are non-refundable. Items purchased with a Gift with Purchase can only be refunded with the gift included in your return.Birchboxes and Gift Subscription Gift Cards are nonrefundable and are ineligible for returns. Original order costs are nonrefundable.

How do I make a return?

Contact us with your Order Number and name of the item(s) youd like to send back, and well email you a prepaid return label to print.

How will I be refunded?

Well refund your original form of payment. If you used Birchbox Loyalty Points toward your order, those will be refunded as well (in the form of Birchbox Loyalty Points). Please note that Birchbox Loyalty Points cannot be exchanged for cash value.