Brandless FAQs

We're sorry to see you go! If something went wrong with your order, please reach out to our Customer Service team so that we can help make things right. If you would like to delete or disable your Brandless account so that you can no longer place orders, we can help with that too.

Please note, we are unable to delete accounts if you have already placed an order from this account as we have a legal requirement to keep the information of anyone who has bought a product from us for 2 years, or the shelf life of the product (whichever is longer).

This information includes the mailing and email address associated with each order, as well as the contents of each order in the case we need to pass along any recall information to our customers.

If your FedEx Tracking Information reports that your order has been delivered but you have yet to receive your order please, if able, try to first check with your leasing office or neighbors depending on where you had your order delivered as that can be common with misdelivered or missing packages.

At times, the FedEx delivery person will stash the package a bit out of the way to hinder theft or will place it away from prying eyes. Again, if able please double check to make sure that this is not the case.

If your order has still not been recovered 24 hours after receiving notification that it has been delivered, please reach out to our Customer Service team so we can help look into things for you and work towards recovering your order.

We love interacting with our community and are always here to help if something on your order is not quite right. While we are unable to provide live phone support, our Customer Service team is always available via email at [email protected].

We're sorry to see you go! If you would like to unsubscribe from our marketing emails, you can always do so by visiting the unsubscribe link near the bottom of any of the emails you receive from us. No hard feelings!

100Day Promise

All purchase transactions made through the site are subject to the Brandless return policy in effect at the time of purchase. If you're dissatisfied with a product for any reason at all, get in touch with us at [email protected] as soon as practicable. For returns, you must contact us within 100 days of purchase for a refund, less shipping cost for returning the item. While we want to make sure you are satisfied with your purchase, we reserve the right to restrict other return options refunds and or any issuance of replacements in the event we believe there has been any wrongdoing or abuse of our policies by the customer.

Save some time and easily reorder your Brandless favorites by logging into your Brandless account and visiting the dedicated Reorder page to view past items purchased through your Brandless account. You can sort this list by all past items purchased or group by past orders. Additionally, you can sort your past purchased items by Most Frequent or Most Recent and your past orders by Newest or Oldest orders.

Click the Reorder link in the navigation menu to visit your personal reorder page and be sure to also check out our New & Coming Soon page -- so you never miss any of the latest goodness that is being added to Brandless all the time.

If you are the type of person that likes to set it and forget it, check out our subscription feature so you never have to worry about running low on your Brandless favorites!

We work hard to ensure each order is packed with love and accuracy. If an item or item(s) in your order arrives damaged, we want to hear about it and help make things right.

Please contact our Customer Service team with your order number, and share any details you can regarding the damage (ie. description of damaged items and any pictures if available). This information helps us determine what went wrong and allows us the opportunity to correct this and better serve you in the future!

At Brandless we work hard to do everything we can to get your order out as quickly as possible. Typically, youll receive your Brandless box within 3-5 business days. That gives us a few days to pack your order with love and then 2-4 days to ground ship the goodness, via FedEx Ground Shipping, right to your doorstep!

Once your order has been processed you will receive a confirmation email. Once your order has shipped and is in transit you will receive an additional email with tracking details. Also,don'tforget you can always check the status of your order by logging into your Brandless account and visiting 'Account' > 'Your Orders' to view the tracking number while the order is on its way!

We work hard to ensure each order is packed with love and accuracy. When mistakes happen we want to hear about them. If you notice something isn't right with your order, please reach out to our Customer Service team with your order number, and let us know what happened, we would be happy to help make things right.

Brandless currently ships to the 48 contiguous United States. At this time, we are unable to ship to PO Boxes, APO, FPO, Hawai'i, Alaska, Puerto Rico, or to international addresses but we hope to spread the Brandless love and reach ALL. THE. PLACES. Soon!

Brandless orders ship via FedEx or USPS, depending on the items in your order. We strive to get orders to you as quickly as possible and typically this means within 3-5 business days of placing your order, right to your doorstep! Please know, we are unable to accommodate other shipping methods or expedited shipping at this time.

Brandless Product care instructions can be found on the individual product page listed under the Details section.

Of course! You can edit the items in your subscription anytime prior to the day your subscription box is set to ship, or cancel in Account > Your Subscription Box.

At Brandless we strive to create less waste and using minimal packaging, while still ensuring product safety, quality, and freshness. Most Brandless products are packaged in recyclable materials and we encourage our community to look at the packaging to check for the resin identification code or to reach out to your local recycling center to see what options are available and if the item can be recycled curbside.

In regards to the packing and shipping materials we use, we do our best to ensure your products are shipped safely and that the least amount of packing material is used to do so. All of the materials we use to package and ship your Brandless box with are recyclable, renewable, and biodegradable.

We have seen some incredible examples of our community getting creative with the ways they reuse and recycle the packing and shipping materials they receive with their Brandless order - if you have any awesome ideas please share them with us, using the #brandlesslife or tagging us @brandlesslife on Instagram or Brandless on Facebook.

There are a variety of reasons a promotional or discount code was invalid. The most common reasons are: Promotional codes can not be combined at check out or the promotion may have ended.

Only one valid and eligible promotional code can be used per order. Be sure to check the desired promotional code's exclusions, and terms & conditions to make sure that your order meets eligibility requirements for the specific promotional code so that it can be applied successfully and redeemed at checkout and that the promotional code is still running!

How does Brandless give back?:

Did you know that 40 million people struggle with hunger in the United States? This statistic makes our hearts hurt. Thats why we partner with the nation's leading domestic hunger-relief organization, Feeding America, to donate meals*on your behalf to people facing hunger.

As we grow, we continue to explore ways to leave a positive impact on our neighborhood, country, and planet through tangible acts of kindnessbecause to us, that's priceless.

Brandless Order Donation

For each online purchase on brandless.com, Brandless will donate the monetary equivalent of one meal*to Feeding America. In the event you participate in any promotions, including those below, this one meal per purchase will be in addition to other meals donated as a part of the promotion, unless the promotion specifies otherwise.

Promotions:

Brandless Day

From 10/1/2019 until12/31/2019, on the third day of every month from 12:00 a.m. PST until 11:59 p.m. PST, Brandless will donate the monetary equivalent of three meals*to Feeding America for each online purchase on brandless.com.

Subscription Order

From 10/1/2019 until 11:59pm PST on 12/31/2019, for each Brandless subscription order Brandless ships, Brandless, Inc. will donate the monetary equivalent of two meals* to Feeding America.

Gift Card

From 10/1/2019 until 11:59pm PST on 12/31/2019, for each Brandless gift card purchased, Brandless, Inc. will donate the monetary equivalent of 5 meals*to Feeding America.

*One meal is equivalent to $0.10 based on Feeding Americas meal equivalency calculations, effective 7/1/19 6/30/20. $1 helps provide at least 10 meals secured by Feeding America on behalf of local food banks. Brandless, Inc. guarantees a minimum of 3 million meals (monetary equivalent of $300,000) to Feeding America from 5/16/2018 to 05/15/2021. This purchase/donation is not tax-deductible for guests. Brandless, Inc. is solely responsible for this program and donations.

Promotion codes cannot be combined with other promotional offers. Brandless reserves the right to extend, modify or discontinue these promotions or change these terms at any time without notice.

Although all of our food products are non-perishable, they do carry a best if used by date. Reference this date on our food products to ensure optimal freshness.

We have lots of products with No Added Sugar. Head to our No Added Sugar aisle to shop all of our No Added Sugar products. To do so, hover over the Food category and clicking on All Food. From there, view the Filter By Values Section on the left-hand side from a desktop device or by clicking on the blue +Filter icon on a mobile device and select No Added Sugar.

All of Brandless food products are Non-GMO and/or Organic (since all certified Organic products must be Non-GMO!). Head to our food aisle to shop for all the Brandless goodness!

Yes! All of our Organic products are certified organic. Our food products are USDA Certified Organic and our Organic linens and textile products are certified through the Global Organic Textile Standard (GOTS) or other textile organic certifications.

To shop our certified Organic products, click on a category you are interested in to view all products in that category. From there, view the Filter By Section on the left-hand side from a desktop device or by clicking on the blue +Filter icon on a mobile device and select the Organic value.

Once your order has been assigned a tracking number and has left our warehouse you will receive an email with order tracking information details titled "Your Order has left the building!". This email will be sent to the email address we have on file in your Brandless account and can sometimes slip into a junk or spam folder so be sure to check that it is not lost!

Additionally, you can always check the shipping status of your Brandless order by logging-in to your Brandless account visiting the Account Page > Your Orders and then selecting the specific Order and clicking on the hyperlinked Tracking Number under the "Status" section.

When items are out of stock on our website you can always sign up to be alerted to when the item will be back in stock. To do so, visit the products individual product page, where you will see an additional link labeled 'Tell me when it's here'. Follow this link and enter your email address and be alerted as soon as the item is back on our "shelves".

Once you have placed your order we are unable to add or delete items from the order, cancel or otherwise modify the order.

If you notice something is wrong with your order confirmation, please reach out to our Customer Service team who is always there to help troubleshoot.

If you forgot to apply a promotional or discount code to an eligible and valid order, please do not request to cancel your order or try to create a new order to successfully apply the code.

Instead, please reach out to our Customer Service team with your order number and the promotional code you would like applied to the order. From there, we can take a look at the order and work with you towards a resolution for you!

To shop at Brandless.com, please start by creating a user account here: https://brandless.com/signup

If you would like, you can also start by building a cart and checking out as a guest with PayPal. To do so, select the PayPal button at checkout. Please be sure that your shipping address is correct within your PayPal account prior to placing your order.

Once an order has been confirmed, the billing address cannot be altered. If you receive the confirmation email for your most recent order and the billing address is incorrect but the shipping address is correct, you will still be able to receive your order.

If the shipping address on your order is incorrect, please get in touch with our Customer Service team as soon as possible so that we can make our best effort to request a shipping address change with our warehouse team. Please keep in mind, our warehouse moves quickly to get orders to your doorstep as soon as possible. While we cannot guarantee we will be able to successfully make this change, our Customer Service team will be there to work with you to help make things right.

To view previous or current orders, log-in to your Brandless account select the person icon located in the upper right-hand corner of the page to go to your 'Account Page' then select 'Orders'. The 'Orders' page will allow you to view current and past order details, order status, and will allow you to check the tracking information.

For one-time only delivery orders, we accept American Express, Discover, MasterCard, Visa, and PayPal. We also -- of course -- accept Brandless eGift cards and Brandless store credit.

Please note, that orders containing CBD items will not be allowed to check out using PayPal and for recurring Brandless subscription orders, we require a stored payment method on file and do not support PayPal at this time. You can however still apply any available Brandless store credit or eGift cards to your Brandless subscription orders if desired.

To place an order on brandless.com you do not have to create a Brandless account. However, if you choose to check out as a guest you will only be able to utilize PayPal as a payment method for your order.

Please note, in order to place a subscription order or participate in our Referral Program you will need to create an account.

All of our products are created and curated for Brandless by Brandless merchants and team members. We travel the globe looking for the most amazing stuff from all over the world to source high-quality products at an incredible value for the Brandless community!

While our manufacturers are proprietary, we share the Country of Origin of each product offered on brandless.com. To find this information, go to the main product page for the item you're interested in and look for the Country of Origin listed under Description, located immediately below the blue "Add" to cart button.

The Pro Blender carafes are not freezer safe.

Our team at Brandless is always searching for the best products to support a healthy home and to lower our environmental impact while still delivering products that bring incredible performance, sourcing and safety standards.

At this time, we have not found a fitting stainless steel or glass carafe that meets these standards. Currently, we are proud to deliver a durable, BPA-free carafe to empower you to blend and create healthy recipes in your own home!

Your dietisn'tjust a lifestyle; its your life. At Brandless we believe incredible stuff is for every body and our assortment serves a number of different diets or lifestyles. The easiest way toshop what is important to you is to filter products based on the values you care about.

To do so, click on a category you are interested in to view all products in that category. From there, view the Filter By Values Section on the left-hand side from a desktop device or by clicking on the blue +Filter icon on a mobile device.

This will allow you to select the Values that matter most to you and to confidently fill your Brandless box with the products that meet your unique needs!

One-time Brandless orders, or non-recurring orders, are typically delivered within 3-5 business days of placing your order.

With Brandless subscription orders your first order will ship within 3-5 business days and all subsequent orders can be shipped either with a set frequency (options for 2, 3, 4, 5, 6, 7 or even 8 week frequency) or you can select a specific future date for your subscription to be shipped (with the exception of selecting a Sunday shipment, any past dates or the current date). To learn more visit this related article, here.

If you would like to have your order held for you at FedEx location near your designated shipping address instead of being delivered to the designated address, please feel free to sign up for FedEx's Delivery Manager service here, to request a hold.

All our CBD products offered on our site are derived from 100% agricultural hemp.

You can check with your local state or municipality. At the moment, we are only shipping to the 48 contiguous United States (with the exception of Alabama, Mississippi, Idaho, South Dakota due to current prohibitive legislation within these states).

The CBD products offered in our CBD Marketplace Collection have been carefully curated to align with the values we share with our community, to create a one-stop-shop for CBD products that align with a wellness-focused lifestyle. If a product meets our rigorous standards and upholds the Brandless promise to our customers, then it has a home in our marketplace and access to our customers - wecan'twait to share these brands with you!

While not all of our products are gluten free, we do have lots of Gluten Free options! Head to our Gluten Free aisle to shop all of our certified Gluten Free products.

Store credits that are issued to your Brandless account are automatically deducted as you add items to your cart on your next order.

If a store credit was applied to cover the cost of shipping on your order, please note that if your order total falls below the free shipping threshold, you will still see the cost of shipping applied to your order. However, the credit issued will cover that cost for you.

Your Brandless order should show up on your bank statement as "Purchase Authorized on [Date] Brandless Brandless.com CA". A Brandless subscription order will show up on your statement as "Recurring Payment Authorized on [Date] Brandless Brandless.com CA".

To manage your Brandless account, please log-in to your Brandless account and click on the person icon located to the left of the Brandless box icon, located in the upper right-hand corner. This page will allow you to navigate between 'Account Overview' which displays a quick look at your Information & Preferences, your Impact - how many meals you've helped donate, and a link to create a custom referral link to share Brandless with your family and friends and earn $10 off your next order for valid referrals.

By selecting 'Orders' you can view all past orders or orders in progress. This page allows you to click into individual orders to view order details, check order status, and access order tracking information.

'Your Subscription Box' allows you to manage your subscription order if you have opted to receive your favorite Brandless products in a recurring subscription order.

The 'Reorder' page allows you to view all items purchased in any past Brandless order allowing you to easily past favorites to your current Brandless box (making shopping easy!) You can also sort by Items and Orders, Most Frequent and Most Recent Items.

Lastly, the 'Profile & Preferences' page allows you to edit your email and password associated with your Brandless account under 'Your Information', edit your stored payment method or add eGift cards codes or view available store credit under 'Payment Methods', or edit your desired shipping address under the 'Shipping Address' section.

All Brandless food products have Nutritional Facts, Ingredients, and Label Info for Brandless listed on the individual product page for that product, under the Label Info section.

If you experience any issues on our site, please reach out to our Customer Service team.

Please let us know the email address used to log-in to your Brandless account, your Brandless order number (if applicable), which device you are using to shop our website (ie. Mac, Windows, Android, etc.), which browser you are using and, if able, please provide the URL where you are experiencing the issue.

Additionally, please describe any error messages you are receiving from our site, and provide a screenshot (if able).

This information gives our team with a full picture of the trouble you are experiencing and also helps provide important details to our Tech Team in the case they will need to help resolve the issue.

You can always update your Account Profile, desired Payment Method, and Shipping and Billing Addresses on file by logging into your Brandless account and visiting your Account Page > Profile & Preferences. Next click on thePayment Methods dropdown menu and then select Change Card. Make the desired updates and select Save.

You cannot gift a subscription at this time, but if youre interested in sending Brandless goodness to someone special consider sending an eGift Card or sending a gift order.

Did you know that 40 million people struggle with hunger in the United States? This statistic makes our hearts hurt. Thats why we partner with Feeding America, the nation's largest domestic hunger relief organization, to donate a meal every time you check out. They have a presence in every community and serve 1 in 7 Americans every year this was incredibly important to us when choosing them as a partner because they have a wide and local reach for people affected by hunger in every county.

To see how many mealsyou'vehelped donate so far, log-in to your Brandless account and view your impact on the Account Overview page. Share your impact with us using #givingisbrandless and tagging @brandlesslife on Instagram or Facebook.

Unfortunately, we are not authorized to accept Food Stamps/ EBT due to government regulations. At this time, they are only testing online Food Stamps/EBT with a few online retailers.

We will continue looking into this once the option is available to us. Thanks again for your interest!

To apply a promotional or discount code, select the Add Promo Code button in the cart view or during checkout. This will open a text field to enter the desired promotional code.

After entering the promotional code, select Apply; if your order meets the promotional code requirements, the promotion will be successfully applied.

Only one promotional or discount code can be applied to a single order. Be sure to check promotional code limitations and any necessary requirements for that specific promo code to be applied successfully.

Yes, promotional or discount codes do expire. Our gift-with-purchase promotional codes run for a limited time and are valid for use on orders with at least the subtotal specified in the promotion. Be sure to check for details and exclusions for our promotions provided in the email where you received information regarding the promotion or at check out.

Currently, we are unable to ship CBD products to addresses within the following states based on these states current legislation.

Mississippi, Idaho, & South Dakota, Alabama