Build.com – Stop your bait and switch! Horrible customer service - the guy pretended not to hear me and hung up. I placed an order, they canceled it unilaterally, and then raised the prices.

Build.com Claimed Company

Build.com is an online home improvement retailer offering bathroom, kitchen, lighting, hardware, fans and cooling products, and more. read more

EMPLOYEE PARTICIPANTS: 21

TOTAL RATINGS: 217

CEO: Christian Friedland

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Stop your bait and switch! Horrible customer service - the guy pretended not to hear me and hung up. I placed an order, they canceled it unilaterally, and then raised the prices.

Other Employee Reviews for Build.com

What would you most like to see improved at your company?

better at working with remote employees
Outlook review

What do you like best about the leadership team?

everything, they work very well
Leadership review

Briefly describe your overall experience at your company

We have a vibrant culture at Build and have a really talented workforce. Senior Leaders are always open to talking and each department works together to hit their goals.

What can this brand most improve?

Do what they say they're going to do

What can this brand most improve?

Unwilling to work with customer with a product issue.

Rate your company

Build.com – Stop your bait and switch! Horrible customer service - the guy pretended not to hear me and hung up. I placed an order, they canceled it unilaterally, and then raised the prices.

Stop your bait and switch! Horrible customer service - the guy pretended not to hear me and hung up. I placed an order, they canceled it unilaterally, and then raised the prices.

Other Employee Reviews for Build.com

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