Bulova Corporation FAQs

If your Bulova watch needs warranty service or non-warranty service, we recommend you sendit to an authorizedBulova Service Center.

Download and fill out theBulova Service Request Form. Make an extra copy for your records. Canadian customers, please download the Canada service form.

Pack your watch securely in a small, padded shipping box. Do not include your original watch box or packaging. Enclose the service request form in the box.

Ship your package to a Bulova Service Center (see address below). We recommend using a carrier that can track and insure your package. Bulova is not responsible for lost or stolen packages.

We will email you when we receive your package and enter yourrepair order into our system. It will then take 2-4 weeks to assess your repair before your watch is serviced. You will be notified about anycosts that are not covered by warranty.

Bulova Service Department

50-04 25th Avenue, Woodside, New York 11377

Phone: (800) 233-3350

Email: [email protected]

You may purchase replacement straps and/or additional watch links by contacting our parts department at [email protected] or kindly contact customer care at 800-233-3350, where a customer care representative will be more than happy to assist you with your parts order.

As a matter of policy, we do not provide valuations on vintage watches, which are dependent upon the condition of the timepiece and verification of authenticity. As our collector community is very strong, we invite you to visit mybulova.com which is an independent website but dedicated to Bulova’s history and products.

On occasion, order and shipping confirmation emails are sent to spam or junk folders, or appear on the Promotions tab in Gmail.

If you have checked and still do not see any confirmation emails from us, send an email to [email protected] and we would be happy to confirm your order has been received, as well as resend your order emails.

To ensure our emails reach you in the future, please add [email protected] to your Contacts or safe senders list.

Mechanical watches are powered by the movement of your wrist as you wear it. It is recommended that you use a watch winder when you are not wearing your watch every day. If you use a watch winder for your Bulova Automatic, set your winder to 700 900 CW rotations per day. Please refer to our Manuals page to find the manual for your watch.

Bulova timepieces have been engineered to provide years of use with minimal need for service. In the unlikely event that service is needed, your timepiece is covered by our 3-year limited warranty. For additional details on our guarantee download our warranty card.

To view setting instructions for your Bulova timepiece, pleasesee our STANDARD MANUAL to read general information about how to set and maintain your watch.

You may also view or download a manual/PDF with information specific to your watch by clicking here.

You may register your watch purchased from an Authorized Dealer in the United States to validate your 3-year limited-warranty. Activating your warranty ensures you get the most efficient service possible should your watch need repair. Terms and conditions apply (click here for details). Valid only for U.S. Residents with purchases made in the United States and the Caribbean from Bulova Authorized Retailers as well as Bulova Authorized Duty-Free and Military Dealers.

If you wish to cancel your order, please send an email as soon as possible to [email protected] or call Customer Relations toll free at 1-800 228 5682 option 6, from 9 a.m to 8 p.m. eastern time Monday through Friday. We will try to accommodate your request, but once an order has been submitted, we cannot guarantee the purchase can be cancelled.

We are pleased to offerFREEStandard Shipping within the United States for any order placed on Bulova.com. We also offer expedited shipping options. Please see below for shipping options and delivery timeframes:

Standard UPS Ground:FREE. You can expect to receive your order in 7-10 business days, after your order has shipped.

UPS 2nd Day Air: $15. You can expect to receive your order in 2-3 business days, after your order has shipped.

UPS Next Day Air: $25.You can expect to receive your order in 1-2 business days, after your order has shipped.

Ground transit times vary from state to state. We are unable to ship to U.S. Post Office boxes APO or FPO addresses at this time.

Please allow 1-2 business days for your order to be processed. This will ensure your watch is packaged with care and arrives safely and securely. Orders placed after 3PM ET on Friday will begin processing on Monday. Holiday orders will be processed the next business day.

Orders with bracelet sizing requested require an additional 2-4 business days for processing.

Once your order has been processed, we will ship your package via UPS, and we will send you a tracking number via email.

We offer complimentary watch sizing on all Bulova.com orders. In order to help you to choose the size that fits you perfectly, please refer to our size guide.

If you did not opt for the free sizing at the time of purchase, we kindly recommend visiting a local jeweler nearest you. Kindly note National chain retailers will not size any watches not purchased in their stores/website.

Every Bulova.com purchase comes with our 30-day, money-back guarantee so that you can be sure your new purchase exceeds expectations.

**HOLIDAY RETURN POLICY**

For your convenience, orders placed on Bulova.com between 11/20/19 and 12/20/19 can be returned until 1/20/20.

**HOLIDAY RETURN INSTRUCTIONS**

If you would like to return a Bulova watch that you either gave or received as a Holiday gift, please send an email to [email protected] and provide the following information:

The email address associated with the order

Bulova.com order number

Return reason code (choose from below):

CR= Changed Mind

NA= Not as Pictured or Described

DF = Didn't Fit or Didn't Like

BP= Found Better Price Elsewhere

MS= Other (please provide details)

A Customer Care representative will email you a Return Authorization number and free return shipping label. If you prefer, you may also call us and we will be happy to assist you by phone: 1-800-321-1023, Monday through Friday, 9AM-8PM Eastern time. Please note that we accept returns for products purchased through Bulova.com only, that are in original condition (unworn, with original packaging, and any removed links included). Any gift with purchase items must also be returned; in the event that any of these items are not returned, additional charges may apply.

Please allow up to two weeks for your return to be processed once it has arrived at our facility. Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction.

Bulova offers a 30-day money-back guarantee. Returns can only be accepted for products purchased through Bulova.com. To process your return, please send an email our Customer Relations [email protected] and include thefollowing:

1. Email addressassociated with your order

2. Your order number

3. Your return reason code(choose from below):

CR= Changed Mind

NA= Not as Pictured or Described

BP= Found Better Price Elsewhere

MS= Other (please describe)

A Customer Care representative will email you a Return Authorization number and free return shipping label. If you prefer, you may also call us and we will be happy to assist you by phone: 1-800-228-5682 option 5, Monday through Friday, 9AM-8PM Eastern time.

Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Please note that it may take up to 7 business days for your return to be processed once it arrives in our logistics department. Credits cannot be issued until the merchandise being returned or exchanged is received. Bulova will not accept the return of any watch which is not in pristine condition (e.g., unworn, no scratches, in the original packaging, original tickets, with the warranty and instruction booklet).

When returning your watch you must return any links that may have been removed during sizing. Any gift with purchase items must also be returned. In the event that any of these items are not returned, additional charges may apply.