Casa Pacifica FAQs

Submit a Casa Pacifica Help Desk Ticket

This article reviews how to install Avatar 2014 to run on astandalone PC. You will need a good Internet connection and local Windows Administrator privileges on the PC in order to proceed.Before preceding be sure your computer meets the following system requirements:

CPU (Processor):1 gigahertz (GHz) or faster x86- or x64-bit processor

Memory (RAM):4GB

Available Disk Space:25GB

Operating System:Windows 7, Windows 8.0, Windows 8.1, Windows 10

Browser:Internet Explorer 11

Broadband Internet connection

There are five software components that need to be installed on a Windows PC in order to use Avatar 2014. These are all included in the ZIP file downloaded in step 2 below:

Cache Database ODBC driver

Crystal Reports Viewer - This is a special version of 11.4 that includes corrections to the PDF export feature

Java 1.6.0_17 - Avatar 2014 will not work unless this exact version of Java is installed

USP Fix Setup - to fix an issue with PDF's exported from the Avatar report viewer

A desktop shortcut

To set up Avatar 2014:

1) Log in to Windows with an account that has Windows Administrator privileges.

2) Click here to download the "Avatar Install 2014" ZIP file that contains the software and installers you will need. This takes you to the Dropbox download page in anew tab on your web browser.

follow this link

3) Click on "Download". Save the zip file to a temporary folder on your PC. This may take a few minutes.

4) Right click on the downloaded file and select "Extract All...":

5) Extract its contents to a temporary folder on your PC.

6) Navigate to the temporary folder. It's contents should look like this:

7) Open up the folder named"Report Viewer 11.4 CACHE 2010" and run the "setup" application. There will be no prompts or any feedback from this step.This installsCache ODBC drivers and the report viewer.

8) Back in the main folder, install both version6 and 7 of Java by running the application files with names beginning with "jre-6..." and "jre-7...".

You may be asked to update your Java application. Answer "Later" or "No" and select "Do Not Ask Again".

You may also see a message warning about Unavailable Version of Java Requested. Click on the default response, Run with the latest version.

9) Run the application named "USP Fix Setup:

11) Copy the "Avatar 2011 LIVE" Internet shortcut and paste it onto your Windows desktop.

12) If you are using Internet Explorer 11, you will need to add the Netsmart URL to your trusted sites in Internet Explorer:

Go to the Tools> Internet Options menu in Internet Explorer

On the Security tab, select "Trusted Sites" in the Zones box then click on the Sites button.

Add https://casapacifica.netsmartcloud.com to the list of trusted websites:

You are done!

Run Avatar by clicking on the "Avatar 2011 LIVE" Internet shortcut you copied to the desktop.

You may want to delete the .ZIP file and temporary folder.

NOTE: For Windows 8,8.1, or10 you will need to put Java.exe into "compatibility mode". To learn how to do this, .

Avatar uses Windows font scaling to figure out how large to make the font it uses. On high resolution monitors this can result in very small, unreadable text. The following steps describe how to reconfigure Avatar so that the fonts will appear at a reasonable size.

This fix involves changing the execution settingsfor four of the Java programs (binaries). Locate each of the files below in File Explorer:

C:\Program Files(x86)\Java\jre\<java version>\bin\java.exe

C:\Program Files(x86)\Java\jre\<java version>\bin\javaw.exe

C:\Program Files(x86)\Java\jre\<java version>\bin\javaws.exe

C:\Program Files(x86)\Java\jre\<java version>\bin\jp2launcher.exe

For each file you will need to perform the following steps:

1) Right click on the file in File Explorer and choose "Properties".

2) Click on the "Compatibility" Tab.

3) In the "Settings" box click on the "Change High DPI Settings" button:

4) Under "High DPI scaling override" check the box next to "Override high DPI scaling behavior, Scaling performed by:"; select "System" from the pulldown; then click OK.

5) Click OK to save and close the "Properties" box.

Effective Thursday, May 2, 2019 Casa Pacifica will begin using the "New Experience" view of libraries and folders in Sharepoint. This new optionimproves the look and feel of Sharepoint folders when viewing them in a web browser. This includes the Casa Pacifica Shared Drive.

With the "New Experience" view Microsoft has greatly improved the speed and functionality of what you can do with files and folders in a web browser. This includes the ability to move or copy an entire folder. There is no change to the way the Sharepoint folders work when using Windows File Explorer.

The first time you navigate to a folder that is using the new view, you are given the option to see a quick tutorial of the changes. Please step thru the brief tutorial to get acquainted with the new look:

https://support.office.com/en-ie/article/differences-between-the-new-and-classic-experiences-for-lists-and-libraries-30e1aab0-a5cc-4363-b7f2-09e2ae07d4dc

When you land on a folder that uses the New Experience you will see differences in the appearance of the Quick Launch links and Folder list. There are new fonts, a view menu, and the option to revert back to the old view if you really do not like the new one:

You can check an item to show a new menu bar along the top or use the new triple dot button to bring up a more extensive menu of options.

In both cases, the "Move to" and "Copy to" options make it much easier to move files or an entire folder.

For more details about the new view experience, please visit this Microsoft page:

If you have an urgent IT problem please call 805-366-4455 (or extension 4455) to talk with IT support staff. Ifthe on-call support person is unable to answer please leave a voicemail or submit a Help Desk request. Be sure to include your call back number. If it is outside of regular office hours you will receive a call back within 30 minutes (regular office hours are 8:00am to 5:00pm Monday through Friday excluding holidays).

If you are unable to call you can submit a Help Desk request. Be sure to specify the Priority as "Urgent" and select "IT" for the Category. You will be contacted within 30 minutes. Do not forgot to include a phone number.

this Help Desk Article

Help Desk Requests can also be created by sending an email to: [email protected]. When submitting a request via email only include your description of the request. Please trim off all email signatures or email thread remnants.

When to Request After-Hours Help

Please use our after-hours support only when it is truly urgent. Before contacting us, please search the Casa Pacifica HelpCenter for information. We have published numerous articles on how to use our various IT software and services. There is additional information about using the Help Desk below.

Here some examples of an urgent IT problem you should request help for:

The Internet at a Casa Pacifica facility is down.

Netsmart Avatar is offline

Telephones not working

Hardware problem when no other computer is available

Remember, you can take care of most Office 365 password problems yourself. You can reset your Office 365 password and/or unlock your account using the Password Manager web site ( https://pm.casapacifica.org ). More information can be found in .

Here are some examples of problems that should be handled during regular office hours:

Software installations

Software usage questions

Add new user account

Home computer questions

Printer problems

Fax questions

Submit a Casa Pacfica Help Desk Ticket or call x.4455:

These instructions describe how to update the Google Chrome browser that is installed on your computer.

1) Open Chrome. Type or copy/paste the following link into the Chrome address bar:

chrome://settings/help

2)If your Chrome browser is not up to date, it will immediately fetch the update.

3) The update takes just a couple of seconds to finish. When it is done you will see a message confirming Chrome is up to date along with the new version number.

You are all done!

The Ricoh printers allow you to scan in a document and have it sent to your email account.The printers use the Office 365 Employee Directory to locate email addresses. You search for your name by entering the first 2 or 3 letters of your first name.

To scan and email do the following from the control panel of the Ricoh printer:

1) Place the document to be scanned and emailed in document feeder tray. If needed, press the "Home" button to power up the printer. Tap the "Scanner" button on the printer control screen:

2) Tap on "Search Dest." to look up your email address:

3) Make sure "dfw-dc1" is highlighted and tap on "Name":

4) Use the on-screen keyboard to enter the first few letters of your first name and tap on OK:

5) Back on the Search Destination screen tap on "Start Search":

6) Tap on your name / email address to highlight it and then tap on OK.

7) Press the "Start" button to scan and email the document.

To finish, press the "#" on the keypad and then press the "Home" button.

Touse the iOS (iPhone or iPad) Global Address List, go to your contacts icon. You will be able to locate all your contacts just as if you were on your computer or in SharePoint "People" app. Information such as phone and email address will be located there. You can also initiate an email, phone call, text message or FaceTime directly from the contact's page.

The staff directory is named "Global Address List" prefixed with then name of the email account. By default this is "Exchange" but it could be any name that was assigned when the account was added to the device.

Click on the Contacts icon.

Tap on Groups first.

Tap on the on the "xxx Global Address List" where xxx is the name of the email account.

A search screen will appear.

You can either search for last or first name to find your contact.

That staff member's information will come up. From this screen you can call, message, Facetime or any of the options it has on the screen directly from the current screen.

Click the Home button to exit the contacts.

At the top of your Outlook window you will find the Outlook address book. Double click on the icon and another window will pop up with all the contacts you can also find in Sharepoint. Search for the person beginning with the first name.

The "Address Book: Offline Global Address List" window will open showing youthe list of staff members.

Search by the first name of the staff member you want to find.

Double click on the staff member to view the tabular informationabout this person. To get the most information about this person, click on the Actions button near the bottom of the window.

This will bring up all the information for this person in tabular form.

Close window to return to the Outlook main screen.

The simplest way to connect via Skype is to send an invitation. Outlooks Calendar has a button under the Home tab labeled New Skype Meeting. If your Calendar is missing this button, do the following.

In Outlook

Click the File tab

Choose Options

In the Outlook Options box, choose Add-ins

Near the bottom, after Manage:, be sure COM Add-Ins is showing

Then click Go...

Check the box before Skype Meeting Add-In for Microsoft Office

Near the bottom, after Manage:, be sure COM Add-Ins is showing

Then click Go...

Check the box before Skype Meeting Add-In for Microsoft Office

Restart Outlook, check your Calendar. If its still not there

Follow steps 1-4 above, but in Step 4 click the arrow next to COM Add-Ins

Choose Disabled Items, then Go

Look for a Lync Add-In, click it and choose Enable

That should be it. Keep in mind you may have to restart Outlook for changes to be seen. If you still are not able to see the New Skype Meeting button, call the IT Help Desk at 366-4455 or submit a Help Desk Ticket.

If you need to reset your main Casa Pacifica (computer, Office365, email)password you must use the Casa Pacifica Password Manager.

Please note the following requirements when changing your password:

1) Must be at least 8 characters long.

2) Must contain at least 3 of the 4 parameters below:

1 upper case letter, 1 lower case letter, 1 number, 1 special character

3) Cannot be a previously used password.

The Casa Pacifica Password Manager requires that you enroll first. This was done during your IT Orientation Training. Please click here for more information on the Password Manager.

Paycom password: Please contact the HR Department if you need help with your Paycom password.

Casa Pacifica uses Microsoft Office 365 to send encrypted email. As with all encrypted email services, the recipient must use a smartphone app or a web portal to retrieve and read the encrypted email and any attachments. In our case the web portal is hosted by Microsoft.

Using an iPhone to Read the Encrypted Email

Microsoft provides a smartphone app named "Office 365 Message Encryption Viewer" (also known as "OME Viewer") to allow the reading of encrypted emails sent from Casa Pacifica.

The first step in viewing an encrypted email is to install the Office 365 Message Encryption Viewer app on your iPhone. Click here while viewing this article on your iPhone to download and install the app from the Apple App Store.

After the app is installed, open the email you received that informs you of the encrypted message. With the email open, tap and hold on the "message.html" attachment.

https://technet.microsoft.com/en-us/library/dn569287.aspx

Select "Copy to OME Viewer":

In OME Viewer, tap on "Use a one-time passcode":

Microsoft will send a passcode to the email address that the encrypted message was sent to. Enter the code from the email and tap "Continue":

The encrypted email will open in the "OME Viewer".

Tip: If you will be retrieving additional encrypted emails from Casa Pacifica on your iPhone, you can avoid having to enter passcodes for each message by making sure "Stay signed in with passcode" is turned on under the OME Viewer Settings:

Retrieve the Encrypted Email using the Microsoft Web Portal

Casa Pacifica's secure email web portal is hosted by Microsoft.When an encrypted email is sent from Casa Pacifica, the recipient receives a normal, unencrypted email and follows these steps to retrieve the encrypted message:

The first step is to open the unencrypted email that includes instructions on how to retrieve the encrypted message:

After clicking on and opening the attachedmessage.html file, the recipient will see the screen below in their web browser.

There are two options for accessing the encrypted email: Sign in with a Microsoft account or ask for a one-time passcode. In most cases it is simplerto request a one-time passcode:

An email with the one-time passcode will be sent to the same email address that the encrypted email was sent to:

The recipient will then be prompted to enter the passcode in their web browser:

Signing In:

Alternatively, the recipient may click on Sign In.The Microsoft sign in page will appear. The recipient must use a Microsoft account connected to the email address the encrypted message was sent to. If they do not have an account, they will need to create one by clicking on Sign up now.

If the recipient is already logged into Microsoft (ie. Office 365, Hotmail, etc...) with a different Microsoft account, they will first have to log off of that account.

After entering the one-time passcode or logging in, the encrypted message will be shown in the web browser:

After reviewing the message, the recipient can decide to forward the message or reply to it. If the message is forwarded or a reply is sent the new message will also be encrypted.

When finished, the recipient should Sign Out

For more information, please refer on this article on the Microsoft Technet website:

The Peopleapp in Sharepoint is where your personal contacts and any corporate (global) address books that have been set up for your organization can be viewed. When you go to the People app, you will have the option to view several different contact lists that you have set up, i.e. your personal contacts, the Global Directory, all users, all groups. This gives you all the information for a person without having to go to the SharePoint Directory list.

To view the People page in SharePoint, go to SharePoint as normal. Click on the dots in the upper left corner of the header (the app launcher). A list will show up with your apps you have available. Find the People square and click on it.

here

You will end up on the Your Contacts page. These are the contacts in your Outlook personal directory.

The next heading is the Directory. This is where you want to click the down arrow to open the menu. Each section is pretty self-explanatory. You will want to go to the All Users line. This is pulled from the Active Directory which is the main resource for staff information.

You can search for users by clicking in the search field on the top left of the screen. You can search by either the first or the last name.

Select the person by clicking on the name. That will bring up the persons information on the right side of the screen. It defaults to Contact information where you can get their phone number, title, department, etc.

If you click on the Organization tab, you will see an org chart including their manager and others under that manager.

You can continue with another search or click the dove in the center of the header to get to the SharePoint page. More information can be found .

Please notify HR of any corrections or omissions.

There are 3 separate ways to view the official staff directory. Each process is in a separate place but contains the same information that is the official global directory. Below are links to the different locations and how to use them:

1. SharePoint People App

2. Outlook Address Book

3. iPhone/iPad Global Staff Directory

Each list contains the contact, organization, phone numbers, email address, Groups, etc.

Please notify HR of any corrections or omissions.

There are 2 different ways to drill down (and up) in your Power BI visualization. Both are described in this document. Both methods accomplish the same thing, so use whichever one you enjoy most.

Method 1 for Drill Down

1. In Power BI, open a report in Read View. Drill requires a visualization with a hierarchy.

A hierarchy is shown below. TheProfit by Product*visualization has a hierarchy made up of Productand Segment; each product has one or more segments. By default, the visualization displays only the product data, because *Product*appears in the Axis bucket above *Segment.

2. To enable drill down, select the arrow iconin the top right corner of the visualization. When the icon is dark, drill is enabled.

Reading View

3.To drill down one field at a time, double-click one of the chart bars.

4. To return to the summary, click the up arrow on the upper left side of your screen.

5. To drill down all fields at once, select the double arrow in the top left corner of the visualization.

6. To drill back up, select the up arrow in the top left corner of the visualization.

Method 2 for Drill Down

1. In Power BI, open a report in . Drill requires a visualization with a hierarchy.

A hierarchy is from the Financial sample is shown below. TheProfit by Product*visualization has a hierarchy made up of Productand Segment; each product has one or more segments.

2. To enable drill down, select Explore > Drill Down. The yellow bar next to Drill Down let's you know it's enabled.

3. Once enabled, drill down one field at a time by double-clicking one of the chart bars.

4. To drill down all fields at once, select Expand all.

5. To drill back up, select Drill Up.

There is a critical configuration requirement for Avatar on a new, freshly installed PC with Windows 8.x. You must set the operating system compatibility mode for the Java binary.

If you do not do this you maysee a message like the following stating "Sorry, your operating system [Windows_NT_(unknown)] is not supported" when you try to use Avatar:

To fix this and update the operating system compatibility mode for Java:

1) Locate the javaw.exe binary for the version of Java used by Avatar. This is normally version 6 and is located in:

32-bit Windows: C:\Program Files\Java\jre6\bin64-bit Windows: C:\Program Files x86\Java\jre6\bin

2) Find the binary, right click on it and select Properties:

3) Click theCompatibilitytab, change theCompatibility modeto "Windows 7", and click OK.

Background

Casa Pacifica allows staff to manage their main Casa Pacifica user account and password via the "Password Manager" self-service web portal. This is the account used to access your email and log on to Office 365 (to request a change to your Netsmart Avatar account password please open a Help Desk request ).

After you have enrolled, you will use Password Manager to:

Reset your password

Update your password

Unlock your account

To proceed, you will need to have a current Casa Pacifica username and password. If you do not have an account, please ask your supervisor to request one for you.

NOTE: Our System requires Strong Passwords. To learn more abut Strong Passwords please read this; https://www.microsoft.com/security/pc-security/password-checker.aspx

To Enroll in Password Manager

1) Go to https://pm.casapacifica.org.

2) If you have never enrolled click on "Enroll"; if you want to update your Identity Verification Questions and answers click on "Re-enroll":

3) Log in to Password Manager using your current username and password. Leave the domain as "CASAPACIFICA" and click on "Next>":

4) Follow the onscreen instructions to complete the "Identity Verification Questions" and answers. You can create your own questions if desired.

5) When you are done, you will see the completion screen.

You can close you browser window, reset your current password, or click on Home to go to the main Password Manager page.

This attached form is signed by a Client, Parent, Guardian or Authorized Representative to acknowledge receipt of services from Casa Pacifica Ventura County Community Based Services.

Instructions for filling out and submitting the electronically signed form are located here You must be signed into the Casa Pacifica Help Desk in order to view the instructions.

(Publicly visible)

Paycom provides a mobile-optimized site for use by smartphones and other mobile devices.

To use this site, go to the main Paycom site ( http://www.paycom.com/ ) with your smartphone and click on "Employee" as you normally would:

The site will detect you are using a smartphone and automatically re-direct you to the Paycom Mobile site instead of the regular log in page:

To add this site as a button on your iPhone (also known as a web clip):

While viewing the Paycom Mobile site on Safari, tap on the share button

Then tap on "Add to Home Screen":

Change the name to "Paycom" and tap on "Add"

You can now go to the Paycom Mobile site directly by tapping on the new button on your Home Screen:

Background

Casa Pacifica subscribes to a text messaging service that allows us to send text messages in bulk. This provides us with a powerful tool for quickly communicating with all of our staff.

Messages from this service are primarily intended for use in the event of an emergency but can also be used to send non-emergency messages to specific groups. These messages would be used to communicate with staff when other means of communication are impractical or simply not available. For example, our Crisis teams will be able to use this service to quickly broadcast a message to all of its members. This service could also be used as an alternative to sending an brief email message to all Casa Pacifica staff. Due to the public nature of this service, no staff or client confidential information will ever be sent in a text message from this service.

Like all standard text messages, messages from this service are sent to cell phones (in SMS format). As such, these messages may incur a service charge. As with most current cellular service agreements, Casa Pacifica-issued cell phones have unlimited texting. If you have a Casa Pacifica supplied cell phone please sign up from that phone today.

If you want to sign up with your personal cell phone, and do not have unlimited texting, please be aware service charges may be incurred when a message is received on your phone. By signing up, you are agreeing to accept whatever service charges, if any, are associated with text messages sent from Casa Pacifica.

How to Sign Up (opt in)

To sign up, simply text the word CasaPacifica (one word; no quotes; not case sensitive) followed by one of the group names below to the number 313131.

There are a minimum of three texting groups you should sign up for:

AllStaff This is for all Casa Pacifica staff at all locations. Non-emergency messages that are urgent or time sensitive will be sent to this group. This includes status updates from Facilities and IT.

911 ALL Emergency messages that apply to all Casa Pacifica locations and staff will be sent to this group. All Casa Pacifica employees should sign up for this group. However, we will also be inviting outside treatment team members, county partners, parents, schools, etc. to sign up to receive emergency messages sent to this group.

Your office location - Sign up for your office location:

911Campus - Emergency notifications intended for Campus staff

911Flynn - Emergency notifications for Flynn Rd. staff

911SB - Emergency notifications for Santa Barbara office staff

911SM - Emergency notifications for Santa Maria office staff

You can also sign up for additional Casa Pacifica locations. The location groups are listed here.

For example, to sign up for all staff messages send the text: casapacifica allstaff . Within a few minutes you will receive a confirmation message that also explains how to later opt out from receiving messages:

here

To sign up for agency-wide emergency message send casapacifica 911 to 313131:

Additional message groups you can sign up for are listed here.

Messages received from Casa Pacifica come from the number 313131. We suggest you add a contact on your phone or in Outlook named Casa Pacifica Messages and enter the number 313131 in the primary phone number. This way messages from Casa Pacifica will show up as coming from Casa Pacifica Messages rather than simply 313131.

Instructions for opt-ing out are located .

To opt out of receiving Casa Pacifica Text Messages send the message "casapacifica stop to 313131.This will opt your phone out of ALL future Casa Pacifica messages from all groups.

To opt in again send the word casapacifica to 313131 from the same phone; you will be re-enrolled in all of the texting groups you previously selected.

To quickly initiate a Remote Support Session with an IT Help Desk Technician, Run "Quick Support" from Team Viewer:

From a PC: http://get.teamviewer.com/mwgnh25

From a MAC: http://get.teamviewer.com/c6abdy3

Have you ever had something displayed on your monitor that you wanted to share with someone in another location? Well, you can. Don't e-mail it, don't scan it, don't print it, just Skype to share it right there on your desktop. It only takes 4 quick steps to enable someone at another computer to view your desktop.

1. Open Skype - most of you have Skype automatically open when you log in. If not, open it by clicking on the home bar hidden icons, click on the Skype icon and sign in using your Office 365 credentials.

2. Locate the person you want to share your desktop with or find someone by searching and double click. To search for a person, click on "Find Someone" right under the person icon. As you type, suggestion people will display. Pick the person you want to Skype with.

3. Click on the monitor icon at the bottom of the Skype screen and pick the Present Desktop.

4. Select the monitor you want to share. Most pick the primary monitor. Click on "Present".

An there you go. That person can now see all that is on your monitor-- so be careful! :)

Click "Stop Presenting" to close their view.

Here are the Casa Pacifica text message groups that you can sign up for:

AllStaff- This is for all Casa Pacifica staff at all locations. Non-emergency messages that are urgent or time sensitive will be sent to this group.

911 ALL- Emergency notifications intended for all staff at all locations.Non-staff members such asoutside treatment team members, county partners, parents, schools, etc. are also invited to sign up to receive Casa Pacifica emergency messages sent to this group.

911Campus- Emergency notifications intended for Campus staff

911Flynn- Emergency notifications for Flynn Rd. staff

911SBCounty- Emergency notifications for Santa Barbara County staff

911SB- Emergency notifications for Santa Barbara office staff

911SM- Emergency notifications for Santa Maria office staff