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Catapult Sports FAQs

Catapult Sports's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 177 most popular questions Catapult Sports receives.

Frequently Asked Questions About Catapult Sports

  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1903

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Server, Client, Media Upload Service, TC Sync Services

    Updates

    We've updated the Network Capture Service to support the use of login credentials.

    We've increased the default timeout at the start of capture from 200,000 to 500,000.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Edits with 1080i media must-have game properties set in order to use Export for Trade.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    Bug Fixes

    We fixed a bug that caused media to be incorrectly flagged as needing to transcode on import.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1903

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Server, Client, Media Upload Service, TC Sync Services

    New Features

    We've added the ability to add a view to a split game master.

    Updates

    All Thunder databases will be required to update to the PFV database schema.

    We've updated the Synergy Import tool so users are able to map Synergy playfields to Thunder playfields.

    We've added live capture support for 120 FPS cameras.

    We've updated the Restricted User Setup Tool to include the following updates.

    Start menu shortcuts have been added for Thunder server and asset management installs.

    Turn off Windows Write cache buffer flushing is enabled.

    Fast startup is disabled.

    Set the following Windows Visual Effects in the Performance Options menu.

    Show shadows under windows

    Show thumbnails instead of icons

    Smooth edges of screen fonts.

    Updates have been made to the Media Upload Service installer

    The Administrative Share Fix will be run during install.

    The Restricted User Setup tool will be added to the Windows Start menu.

    Shortcuts for the Transcode Queue tool will be installed on the desktop.

    The LAN database server specified in the installer will be added to the Thunder Queue configuration file.

    The AMS Recovery config file has been updated allow it to run on client and stand-alone installations.

    The installation check tool will open at the end of each server install.

    We've added a Connect Services check to the XOS Installation Check Tool.

    We've updated the Cloud Setting Manager to include a section for users to enable and set the logout password requirement for the Windows Universal application.

    Bug Fixes

    We fixed a bug that prevented users from importing Synergy files before modifying the Synergy data file.

    We corrected an issue that caused 1080i media files to be cut short when split.

    We resolved an issue that caused the Save Full Angle feature to incorrectly save all angles as the same view.

    We fixed a bug that prevented users from saving game properties on the second game of a double-header.

    We resolved an issue that caused the Offline Import tool to err while on Windows version 1903 or 1909.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Edits with 1080i media must-have game properties set in order to use Export for Trade.

    Add View to Split Master

    Baseball and softball users have the ability to add a view to a previously logged and split game. This will allow users to add an additional camera feed to a game that they had previously live captured. This additional angle could be a program feed from a broadcaster or a stand-alone camera that gets set on the top of the dugout. Processing time will be fastest when all frame rates (FPS) match, otherwise Thunder will automatically transcode the media during import to allow for frame-accurate multi-angle playback.

    The process very similar to our Offline Import workflow - users are required to set a sync point on the target game and a sync point and angle name for each new video file being added. Once all required fields are set users kick off the run process and walk away. When the process is complete the new view is available to use in Thunder. If needed, users have the ability to remove the view.

    Synergy Field Mappings

    Users now have the ability to map data fields provided by Synergy to their Thunder data fields. This means that any new Synergy fields will automatically appear in the mapping tool and users will be prompted of their addition. They can then create the new field or map it to an existing one. To help our users - we've gone ahead and mapped our previously hardcoded values in the tool. Any modifications made after the upgrade are maintained in the database - which allows users to configure their mappings once and maintain thereafter.

    We continue to utilize internal calculations for some of the Synergy data fields - so not all Synergy provided data fields will be displayed in the mapping tool. This ensures the proper parsing of game, team and player information during the import process.

    120 FPS capture and playback

    Users can now live capture and playback 120 FPS camera media in Thunder and Windows Universal. Users will benefit from higher frame rate video playback when using Thunder connected or downloaded media.However, it’s important to note that since initial support is only available for live capture and playback. As a result - the following restraints are in place.

    If users attempt to import or export 120 FPS media they’ll be prompted to transcode due to updates required for our primary media processing path. This means 120 FPS media will need to be downgraded to 30 FPS or 60 FPS when clean mastering or exporting captured media for trade.

    We've blocked the ability to add a new view to a 120 FPS captured game - even if the media has a matching FPS.

    ThunderCloud streaming media will playback at 30 FPS - which is our native streaming frame rate.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    Bug Fixes

    We fixed a bug that caused incorrect overlay data to display after opening the Thunder pop-up media player.

    We corrected an issue that caused intercut JVC GY-HM200(SP) and GY-HM620 media to include grey flashes after a CCM or Export for Trade.

    We resolved a bug that prevented users from running Game Analysis reports without having Thunder prerequisites installed.

    We fixed an internal error that caused transcodes to fail for certain media files being pushed to Thundercloud.

    We fixed a bug that caused RXIMP's to incorrectly display media.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    View Article
  • Revisions

    Last updated: 8-08-2019 by: Pete Balkus

    Revisions:

    v1.73 Add Dell 3431 SFF Desktop (7060 Replacement) and Surface Pro 7

    v1.72 Add Dell 7540 with WD19TB Dock (7530 Replacement)

    v1.71 Add Dell 5400 with WD19TB Dock (7490 and WD15 Dock replacement)

    v1.70 Add MS-82 Lite Server

    v1.69 Add MS-82 & MS-182 Server Family and Dell OptiPlex 7060 Small Form Factor Desktop

    v1.68 Replace 7530 TB18DC dock with WD-15 dock

    v1.67 Add 7530 & 7490 Value Configs

    v1.66 Add 7530 Laptop; OptiPlex 7050 Desktop; 10 Gb NIC Retrofit Kit Updates; Media Converter

    v1.65 Add Hockey 7920 Tower uServer; Add XOS SPF Part #s

    v1.64 MS-168 / 178 Server 3U Chassis, Dell 7490, Network switch SFPs must be ordered separately

    v1.63 Dell 5820, Dell 5820-VR Cable updates; MS-68/166 CPU Update; 10Gb NIC Retrofit Kit Avail

    v1.62 Add Dell 5820, Dell 5820-VR and Acer VR Laptop

    v1.61 Add MS-68/78 and MS-168/178 Servers

    v1.60 Add Dell 5285 (P22) & Dell 5810-GTX VR System (P18)

    v1.59 Misc Updates and 16TB uServer Media Drive

    v1.58 Changes to 7520 and 5810 configs (drives and adapter cables)

    v1.56 Add Dell 7480, 7520 and Surface Pro-4 systems

    v1.54 Remove Non Server-2012 OS HW, Add 12TB uServer Media Drive, Camera Specs Updated

    v1.53 Add Vitec Specs, T5810 SSD, Display Port v1.2 data added; Camera Specs Updated

    Please download the link below

    View Article
  • IBench Basic Setup and Overview

    Live capture feed - Must be 720p

    1080 feeds will not play on the IPad - iOS limitation

    Black Magic H.264 Pro Recorder

    Aja Up Down Cross Converter is recommended to ensure a 720p Feed. This device also provides a freeze frame buffer to eliminate capture finalization if a video signal is temporarily dropped

    A wifi router for the iPad(s) to connect to, on the same network as the capture laptop.

    This can be accomplished by connecting the NETGEAR router via ethernet to the Cisco R325 switch via ports 1-14. The NETGEAR router will get ethernet plugged into any of the numbered ports (note: not the yellow internet port).

    Without using a Cisco switch and NETGEAR router, users may also be able to use the network inside the arena provided that there is an ethernet connection to the house network for the capture machine to plug into and the arena’s wifi network is on the same network and IP Scheme as the ethernet connection.

    [email protected]

    (Pictured: Yellow ethernet cable to the far right is providing internet to the Cisco Switch via the WAN

    port. The yellow ethernet in the middle is going to the NETGEAR wireless access point in one of the

    numbered ports NOT in the yellow internet port. The other ethernet cables are going to client laptops

    including the capture machine).

    The capture laptop must be connected to the network via ethernet, wifi for the capture laptop to

    connect is not supported.

    For wifi credentials of the XOS issued NETGEAR wireless access point please contact XOS Support at 800-

    490-7767 or

    Prior to Starting a Capture:

    Navigate to Capture tab and select ‘Capture Settings’. From Capture settings check ‘Enable iBench’,

    provide a stream name (whatever you want it to be called) and check ‘Primary iBench Server’.

    Apply and select OK.

    Next step is to find the IP address of the capture machine. In order to do this, open a command prompt

    from the search or start button. Type in “ipconfig” and hit enter. Note the IPv4 Address.

    Example:

    On The IPad:

    Once a capture has been started, users can then go to the ThunderCloud app on their iPads. Instead of

    logging in with TC credentials, the user will select “Imported Media”.

    Once inside the Imported Media section, select iBench and then tap the camera icon in the top left.

    Hit the “+” icon next to “Done” and type in the IP address of the capture machine followed by :81.

    (example: http://172.16.101.105:81). Next hit “Save”.

    Once entered and saved, select the IP address under “Streaming Servers”.

    Next select the current capture. The IPad will store your 5 last captures, with the most recent capture at the top.

    At this point users can watch the capture from the iPad and make flags or rewind to previous points in

    the video. The flags created in iBench do not go to the capture machine as it does with iBench Plus

    (extra cost). Likewise, clip types created on the capture machine do not get sent to iPads the way it does

    in iBench Plus. To get back to live, users can press the “Live” icon. When the icon is green, the video is

    live, when red the video is at an earlier point.

    View Article
  • Supported Operating Systems

    iOS 12 (12.1.4)

    iOS 13

    Bug Fixes

    We fixed an issue that caused the application to crash when accessing the Imported Media section.

    Known Issues

    Sound annotations have been disabled in Playbook due to a bug with the third-party control used.

    The ODK column will be removed in Imported media after a user sorts the column and closed the application.

    The Record feature crashes the app when users try to access the master created in the Imported media section.

    View Article
  • Supported Operating Systems

    iOS 12 (12.1.4)

    iOS 13

    Bug Fixes

    We fixed a bug that caused text telestrations to appear incorrectly.

    Known Issues

    Sound annotations have been disabled in Playbook due to a bug with the third-party control used.

    The ODK column will be removed in Imported media after a user sorts the column and closed the application.

    The Record feature crashes the app when users try to access the master created in the Imported media section.

    View Article
  • Create Users

    Click on Football HD and open the Administration section

    Click on Users if not already open

    Click on New User

    Create the User ID and Password

    Fill in the user’s First and Last Name (optional)

    Select user Role

    Guest Player user without save capabilities

    User Coach user without Data Entry capabilities

    Intermediate -Can enter data through the playlist.

    All other permissions mirror those of a User.

    Power User Coach user with Data Entry capabilities

    Administrator Editing capabilities, folder access with permissions

    Super Administrator Editing capabilities, access to everything

    Assign Group Membership

    Offense/Defense/Special Teams Coaching video groups

    Scouting Use to limit Scouting Department access to Coaching Video

    Visitor Restrict visitors from seeing play data

    User Settings will be filled in automatically based on selections made during use

    View Article
  • Intercut Tool

    Intercut Game Video

    Click Toolsbutton and select Intercut

    Expand to organizer folder where Masters are located

    Drag SL master(s) to the SB column

    Drag SL master(s) to the SL column

    Drag EZ master(s) to the EZ column

    Discrepancies in Clip Count or ODK values will result in a warning in the lower left

    Preview video by selecting Thumbnailsfrom the Previewdropdown

    Double click on a clip in one column to bring up the corresponding clips in the other columns

    Add Empty Plays or delete extra plays by using the Insert and Delete buttons above each column

    To copy ODK values from one column to another, highlight the desired clips on each side and click the Apply the ODK/Practice valuebutton on the side with the correct values

    Once all warnings are corrected and plays match up, click the Nextbutton

    Select Team Names from the dropdown menus or type the names in the box

    Use the check boxes to Use Abbreviations and/or Include Date

    Preview the Sample Name and click Apply to apply the name to the OFF, DEF and ST edits

    Names can also be typed in by clicking on the Master Edit Name box for each edit

    Create a Game Day Editthat contains all plays in game order by checking the box next to Produce Game Day Edit

    Give the Edit a name and select a destination folder

    Uncheck Combine Special Teams to create six individual Special Teams edits instead of one combined edit

    Select Foldersfor Master Edits and Edits

    If creating Clean Masters at this step, check the boxes next to each edit and select a volume

    Click Publish to create and distribute edits

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    Bug Fixes

    We fixed a bug that caused the video player to go black when entering full-screen mode with a filtered playlist.

    We addressed an issue that caused telestrations to be skipped when using a 4K display.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    GSIS Update Utility

    Connect Services

    Updates

    Users have an option to create a secondary master within the PFF and SIS resolvers.

    The Thunder PFF GetMessageXML has been updated to translate PFF team codes to Thunder team codes based off the Team Mapping tool within the resolver. This will allows teams to pull plays from the proper perspective via the PFF Ultimate website.

    Users view selection is now sticky between Thunder sessions.

    We've removed the STATS Resolver.

    Bug Fixes

    We fixed an issue that prevented sub-reports from being run in Game Analysis.

    We fixed a bug that caused marks being off after transcoding Sony ZXW-150 and UMR-20 media via a CCM.

    We fixed a resize bug that caused Thunder to become the topmost program in Windows and prevented access to any other programs.

    We fixed an issue that caused V-Mail properties to be lost after a relaunch of Thunder.

    We fixed an issue that caused resize issues with title slides and flattened images on NVIDIA only machines.

    We fixed an 'Invalid File Created' error that occurred during Export for Trade.

    We corrected an issue that caused the GSIS Play Description field to be limited to 256 characters.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    PFF & SIS Resolver Updates

    The PFF and SIS resolvers have been updated to allow users to create a secondary master edits.

    This will allow users to have both versions receive play data updates from PFF and SIS.

    In order to better support this workflow the following updates have been made to the PFF and SIS resolvers.

    Users can only select master edits to resolve against. General edits will not be displayed in the Video Master selection area.

    Game properties will be set on the resulting master edits, rather than the edits.

    ODK values will be flipped between the primary and secondary edit.

    We've removed the (Resolved) text from completed masters.

    Users can choose to create a secondary master without having to create a primary or secondary edit.

    View Article
  • System

    OS

    Intel Graphics Card

    Intel Driver Version

    HP Graphics Card

    HP Graphics Driver Version

    Bios Version

    5285

    Win 10

    Intel HD Graphics 620

    26.20.16.4664

    n/a

    n/a

    5400

    Win 10

    Intel HD UHD Graphics 620

    26.20.100.6912

    n/a

    n/a

    1.4.2

    5510

    Win 10

    Intel HD Graphics 530

    21.20.16.4574

    nVidia Quadro M1000M

    10.18.13.5906

    1.8.0

    5530

    Win 10

    Intel UHD HD Graphics 630

    23.20.16.5037

    nVidia Quadro P1000

    24.21.13.9793

    1.9.1

    5810

    Win 10

    n/a

    n/a

    nVidia NVs 510

    21.21.13.6909

    5810 - VR

    Win 10

    n/a

    n/a

    nVidia GF GTX 1080

    23.21.13.9077

    5820 - VR

    Win 10

    n/a

    n/a

    nVidia GF GTX 1080

    23.21.13.9077

    5820

    Win 10

    n/a

    n/a

    nVidia Quadro P600

    23.21.13.8816

    7480

    Win 10

    Intel HD Graphics 620

    23.20.16.4944

    n/a

    n/a

    1.11.1

    7490

    Win 10

    Intel HD Graphics 620

    25.20.100.6472

    n/a

    n/a

    1.11.1

    7510

    Win 10

    Intel HD Graphics 530

    21.20.16.4664

    nVidia Quadro M1000M

    23.21.13.9103

    1.15.4

    7520

    Win 10

    Intel HD Graphics 630

    24.20.100.6094

    nVidia Quadro M1200M

    23.21.13.9077

    1.12.2

    7530

    Win 10

    Intel HD Graphics UHD 630

    24.20.100.6195

    NVIDIA Quadro P1000

    23.21.13.9174

    1.3.7

    7540

    Win 10

    Intel HD Graphics UHD 630

    26.20.100.7000

    NVIDIA Quadro T1000

    25.21.14.2545

    1.4

    7710

    Win 10

    Intel HD Graphics 530

    20.19.15.4352

    nVidia Quadro M5000

    22.21.13.8178

    E6430

    Win 7

    Intel HD Graphics 4000

    10.18.10.4276

    nVidia NVS 5200M

    9.18.13.2762

    E6430

    Win 10

    Intel HD Graphics 4000

    10.18.10.4252

    nVidia NVS 5200M

    22.21.13.8569

    E6440

    Win 10

    Intel HD Graphics 4600

    20.19.15.4352

    AMD Radeon HD 8690M

    15.200.1045.0

    E6520

    Win 7

    Intel HD Graphics 3000

    9.17.10.3040

    nVidia Quadro NVS 4200M

    9.18.13.2762

    E6520

    Win 10

    Intel HD Graphics 3000

    nVidia Quadro NVS 4200M

    E6530

    Win 7

    Intel HD Graphics 4000

    10.18.10.3621

    nVidia NVS 5200M

    9.18.13.2762

    E6530

    Win 10

    Intel HD Graphics 4000

    10.18.10.3621

    nVidia NVS 5200M

    22.21.13.8569

    E6540

    Win 7

    Intel HD Graphics 4600

    10.18.10.3621

    AMD Radeon HD 8790M

    12.100.14.3000

    E6540

    Win 10

    Intel HD Graphics 4600

    20.19.15.4835

    AMD Radeon HD 8790M

    15.200.1045.0

    Acer Predator

    Win 10

    n/a

    n/a

    nVidia GF GTX 1080

    23.21.13.9101

    Knollcreek

    Win 10

    n/a

    n/a

    NVIDIA GeForce GTX 750 Ti

    21.21.13.7866

    Surface Book

    Win 10

    Intel HD Graphics 520

    20.19.15.4352

    nVidia GE Fource GPU

    10.18.13.6869

    Surface Book 2

    Win 10

    Intel HD Graphics 620

    23.20.16.4944

    NVIDIA GeForce GTX 1060

    23.21.13.8808

    Surface Pro 2

    Win 10

    Intel HD Graphics 4400

    10.18.10.3621

    n/a

    n/a

    Surface Pro 3

    Win 10

    Intel HD Graphics 5000

    10.18.10.3621

    n/a

    n/a

    Surface Pro 4 i5

    Win 10

    Intel HD Graphics 520

    20.19.15.4352

    n/a

    n/a

    Surface Pro 4 i7

    Win 10

    Intel HD Graphics 540

    20.19.15.4463

    n/a

    n/a

    Surface Pro 5

    Win 10

    Intel HD Graphics 640

    24.20.100.6025

    n/a

    n/a

    TC10

    Win 7

    Intel HD Graphics 4600

    10.18.10.3621

    n/a

    n/a

    TC10

    Win 10

    Intel HD Graphics 4600

    20.19.15.4352

    n/a

    n/a

    Thunder VR Desktop

    Win 7

    Intel HD Graphics 530

    20.19.15.4300

    nVidia GF GTX 980

    10.18.13.6839

    Thunder VR Desktop

    Win 10

    Intel HD Graphics 530

    20.19.15.4300

    nVidia GF GTX 980

    22.21.13.8165

    Thunder VR Desktop

    Win 10

    Intel HD Graphics 530

    20.19.15.4300

    nVidia GF GTX 1080

    23.21.13.9077

    XPS 8910

    Win 10

    Intel HD Graphics 530

    21.20.16.4550

    nVidia GF GTX 1080

    22.21.13.8541

    For 7510/7520's using VR - use the 24.21.13.9907 NVidia driver

    View Article
  • Create an Edit

    Create an Edit from Imported Video

    Open the Master for Marking

    Mark if not imported with marks

    Set Views if necessary - Intercut video should be set with SL/EZ views

    Select the Master Edit(s) and use the Ctrl+Ehot key or right-click on the Master Edit and choose Master Edit > Create Edit from Master(s)

    Give the edit a Nameand select a destination Folder

    View Article
  • Create Text Overlays

    Click on the Toolsbutton and select Overlays > New Overlay

    Modify Font as desired

    Click the Select Field Databutton to select a field to add

    Position the field as desired

    Set Text Alignment to left or right justified for best results

    Click Add Textthen Select Field Datato add additional fields

    Click OKto save

    Give the Overlay Template a Nameand Description (optional)

    Select a User Group (side-of-ball) or All Users and click OK to save

    Attach Overlays to One or More Edits

    Close all open edits in the playlist

    Right click on the edit(s)

    Choose Apply Text Overlayand select which Overlay to apply

    Attach Overlays to an Open Edit

    Click on the Text Overlay button

    Select Attach Overlay

    Select the Overlay to apply

    To apply Headings and/or Text Overlays to each new edit saved in a particular folder:

    Right Click on the Folder and select Properties

    Select the Network Organizertab

    Select to Overridethe Default Headings Group and/or Default Text Overlay

    To detach an Overlay from an Edit

    Open the edit

    Click on the Text Overlay button

    Select Detach Overlay

    Please Note: This will only apply to new edits saved to the folder and will not change edits that already exist

    User Preferred Overlay

    Users can now set a preferred overlay that will override any overlay attached to an edit, folder or filter.

    There are three areas to set a user preferred overlay.

    Edit Station: Tools Overlays Set User Preferred Overlay

    Toolbar: Click on the Overlay icon then select Set User Preferred Overlay

    Video Analyzer: Click on the Overlay icon the select Set User Preferred Overlay

    All user preferred overlays are set to None by default

    Users can select any available overlay, based on side of ball permissions, in the dropdown menu.

    An overlay can be selected for multiple sides of ball.

    Once an overlay has been selected it will apply to any edit opened by the user.

    Users can apply a new overlay to display while an edit is loaded.

    If the user saves the edit with a new overlay applied then the new overlay will display for any user who opens the edit, so long as they don’t have their own preferred overlay set.

    View Article
  • Create Headings Groups

    Click on the Tools button and select Headings Groups > New Headings Group

    Expand Available Itemsto find desired fields

    Most fields used for Headings Groups will be found under Playsin Offensive, Defense or Shared

    Add fields to the Headings Group by placing a check in the box next to the field

    Field can be reordered by selecting the field in the box on the right and using the Move Upand Move Downbuttons

    Save

    Apply Headings Groups

    Close all the edits in the playlist

    Right-click on the edits, choose Apply Headingsand select the heading group to apply

    Default Headings Groups

    A default heading group can be selected by each user.

    Select the Headings button on the toolbar

    Choose Set Default Headings Groupand select the group that the user wants

    Please Note A user’s Default Heading Group will not be applied to an Edit that has a Headings Group already applied to it

    View Article
  • Create a Game Plan

    In Edit Station, click on the Gamesbutton and select Manage Game Plansfrom the dropdown

    Click on the Add new folder to the current folderbuttonto create folders for each season

    With the appropriate season folder selected, click the Add a new Game Plan to the current folder button

    Name the Game Plan

    Set the Scouted Leagueand Team

    Is Self Scoutis used for GSIS Import (NFL only)

    If the Teamis not already in the list, click New to add a new Team

    Selecting Available Groups

    In most cases, all three O/D/K groups will be selected

    Checking the box next to group makes it part of the Game Plan

    Highlight the group to set the folders for that side of ball

    Game Plan Dateis used for GSIS import and should be set for the entire season (Ex. 8/1/2014 3/1/2015)

    Select Folders

    Show in Cloudis used to make the Game Plan available for ThunderCloud (if enabled)

    Push Nowis used to push media in the Game Plan to ThunderCloud (if enabled)

    Main Share Folder: Sets the path to the Shared Folder which contains all the video folders for the coaches to see in Coaching Station Playback

    Data Entry (Games) Folder: Select the Masters folder in the organizer. The edits in this folder will be used for reports.

    Hot Folder: Set a folder within the Network Shared Folders to which coaches can save personal edits they wish to share to the entire staff.

    PlayTools Binder Folder: This is the area for weekly PlayTools Binder

    View Article
  • Create Network Organizers

    Network Organizersare the top level folders in the folder structure.

    Right Click on the User’s Name (ex. SuperAdmin) at the top of the folder structure and choose New Network Organizer

    Network Organizers cannot be deleted in the Thunder application in order to prevent accidental loss

    Use the Organizer Server Toolon the Database Server to delete a Network Organizer

    Create Folders

    Folderslive beneath the Network Organizers and contain Edits or Master Edits

    Right Click on a Network Organizer or Folder and choose New Folder

    Copy Folder Structure

    Folder Structures can be copied and pasted without their contents to speed up the creation process

    Right Click on the Folder to be copied and choose Copy “Folder Name” Folder Structure

    Right Click on the destination folder and select Paste “Folder Name” Folder Structure

    Folder Templates

    Using this tool you can copy the folder structure, copy all properties set on the folders (including Autocutup settings) and create a new Gameplan.

    Saving a Folder Template

    Right click on the top level folder of the folder structure that you’d like to copy and select Save as folder template

    The Folder Templates Managerwill open and you’ll have the following abilities

    Folder Template Name Use this to name the folder template for future use

    Create Game Plan with Folder Structure Use this to configure your Game Plan folder structure, just as you would through Manage Gameplans

    Paste a Folder Template

    Right click on the top level folder of that you’d like to have the folder template under and select Paste folder template

    Choose the template that you’d like to use in the Folder Structure Template dropdown in the top left corner

    Name the folder in the Top Level Folder Namein the top right corner

    If desired, click the box next to Create Game Plan with Folder Structure to create a Game Plan

    Please note that the in the Folderssection the top level folder will default to your original template folder name, however, once you paste the structure it will change to the Top Level Folder Name

    Click Pastein the bottom right corner to finish the process

    Manage Folder Templates

    Right click on a folder and select Manage folder templates

    Choose the template that you’d like to manage from the Folder Structure Templatedropdown in the top left corner

    Adjust the template and save your changes by selecting Save in the bottom right corner

    Delete the template by selecting Deletein the bottom right corner

    Saving a Folder Template

    Paste a Folder Template

    View Article
  • MasterClips

    Edits

    View Article
  • New Features

    We've added a user option to display Network User Share Folders by default in Edit and Scout Stations.

    Updates

    We've added a user setting that enables an optimized Synergy Import workflow.

    We've updated the Restricted User Setup Tool to provide additional support updates.Firewall port exceptions and network settings will be automatically updated.

    Added Intel Graphics Settings Registry Keys to improve playback performance.

    The SQL upload and download queues have been updated to automatically clear items from the queue. Items in the download queue will clear after 14 days. While items in the upload queue will clear after 180 days.

    The Thunder DB and AMS log files will be shrunk as part of the nightly maintenance plans.

    We've made updates to eliminate errors that caused cross authentication issues.

    The ThunderCloud Media Upload Service will block installs if PowerPoint 2016 isn't installed

    Bug Fixes

    We fixed a bug that occurred when using multiple media formats during Synergy Import.

    We've corrected an issue to Thunder Cloud Sync Services that caused calculated field data discrepancies with ThunderCloud databases.

    We fixed a bug that caused edit load times to increase on NVIDIA machines.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Synergy Import Settings

    A new section has been added to the Settings menu called Import.

    Within it is the Synergy Import Settings section which allows users to enable or disable the Optimized Transcode workflow.By default, the option is enabled for all users.

    The import process will occur quickly with an optimized transcode path.

    Clips generated will be slightly shorter (by milliseconds) than the original file length.

    The following will occur when the option is disabled.

    The import process will take longer, as all media files are required to transcode.

    Clips generated will be longer (matching the original file length) than when optimization is enabled.

    Marks will be correct, but black frames of video will appear between some clips when in Continuous playback mode. This is due to differences in the GOP sizes between the original clips.

    Display Network Users Share Folders

    A new option has been added to the Organizer area of the Settings section that allows users to choose to display Network User Share Folders at startup in Edit and Scout Stations.

    This is a user setting that is turned off by default.

    Selecting the option will display the folders on any machine that the user logs in to.

    View Article
  • Open the edit that you would like to output

    Set the video viewer window to Voice over Video (to ensure best quality)

    Click the arrow next to the Voiceover Button and select the Output MP4

    Name your file and click save

    After clicking save your edit will being to play through in its entirety. Once it is finished you will have an MP4 file of your edit.

    View Article
  • Issue:

    Firefox ESR does not allow Silverlight anymore. Unable to launch SilverLight.

    Solution:

    On Mac computers the best browser we have found is Seamonkey version 2.49.4. You can download Seamonkey in the below Link

    https://www.seamonkey-project.org/releases/2.49.4

    The only caveat is when launching the browser for the first time, hold control and click the app to successfully launch it the first time.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1903 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Server

    Client

    TC Sync Utility/TC Sync Services

    Media Upload Service

    New Features

    We've added a user option to display Network User Share Folders by default in Edit and Scout Stations.

    Updates

    We've added a user setting that enables an optimized Synergy Import workflow.

    We've updated the Restricted User Setup Tool to provide additional support updates.

    Firewall port exceptions and network settings will be automatically updated.

    Added Intel Graphics Settings Registry Keys to improve playback performance.

    The SQL upload and download queues have been updated to automatically clear items from the queue. Items in the download queue will clear after 14 days. While items in the upload queue will clear after 180 days.

    The Thunder DB and AMS log files will be shrunk as part of the nightly maintenance plans.

    We've made updates to eliminate errors that caused cross authentication issues.

    The ThunderCloud Media Upload Service will block installs if PowerPoint 2016 isn't installed

    Bug Fixes

    We fixed a bug that occurred when using multiple media formats during Synergy Import.

    We've corrected an issue to Thunder Cloud Sync Services that caused calculated field data discrepancies with ThunderCloud databases.

    We fixed a bug that caused edit load times to increase on NVIDIA machines.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Synergy Import Settings

    A new section has been added to the Settings menu called Import.

    Within it is the Synergy Import Settings section which allows users to enable or disable the Optimized Transcode workflow.

    By default, the option is enabled for all users.

    The import process will occur quickly with an optimized transcode path.

    Clips generated will be slightly shorter (by milliseconds) than the original file length.

    The following will occur when the option is disabled.

    The import process will take longer, as all media files are required to transcode.

    Clips generated will be longer (matching the original file length) than when optimization is enabled.

    Marks will be correct, but black frames of video will appear between some clips when in Continuous playback mode. This is due to differences in the GOP sizes between the original clips.

    Display Network Users Share Folders

    A new option has been added to the Organizer area of the Settings section that allows users to choose to display Network User Share Folders at startup in Edit and Scout Stations.

    This is a user setting that is turned off by default.

    Selecting the option will display the folders on any machine that the user logs in to.

    View Article
  • Thunder Hockey Remote Logging Tool

    What is it?

    The XOS Remote Logging Tool (RLT) allows users to log clips outside of Thunder. It’s most often used as a method to log individual player shifts.

    Thunder Setup

    Create your lines for the game through Tools Logging Hockey Line Editor

    Export the RLTfile

    Navigate to Tools Logging Export Clip Types and Field Data

    Keep the file name RemoteLoggingTool.xmland save it to your desktop or an external drive (if the RLT will be run on a different computer)

    Modes

    Offline Mode

    Allows users to log clips while not connected to the Thunder network or capture client

    Data is saved to an XML that can be imported to a Thunder master

    Connected Mode

    Allows users to log clips while connected to the capture machine through an LAN network or peer to peer connection

    Clips logged in the Remote Logging Tool will appear on the master clip during capture

    Clips logged in Thunder will have the Player Participation column populated with players on ice in RLT

    Data is still saved to an XML so that in can be imported to a master if necessary

    Offline Mode Setup

    Launch the RLT

    Click on the button next to Output Fileand name the XML file that you’ll use for import

    We recommend a unique name for each XML

    Rather than Period 1 use GM01 Period 1

    In the Remote Host section click the Work Offlinebutton and select the RemoteLoggingTool.xmlthat you created from Thunder

    A new Output Filemust be created for each period

    Connected Mode Setup

    Launch the RLT

    Click on the button next to Output Fileand name the XML file that you’ll use for import

    We recommend a unique name for each XML

    Rather than Period 1 use GM01 Period 1

    In the Remote Hostsection type in the IP address of the capture machine and click Connect

    Each machine must have a static IP address (it cannot be assigned via DHCP)

    You can connect Peer to Peerby connecting one Ethernet cord to the computers directly

    The RLT must be restarted in between each period in order to properly work in Connected Mode

    Setup Information

    Logging Session Info

    Scouted Team: Primary team, most likely your own

    Opponent: Secondary team

    Clip Type Group:The clip types that will be displayed in the tool

    Period:The period that is currently being logged, be sure to keep this accurate

    If you’ve already started your capture and our working in connected mode the team information should already be populated, you will need to assign the Period

    TOI Tracking Options (used to log Time On Ice data)

    TOI Clip Type:The Thunder clip type that will be used to track time on ice

    TOI Player Field: The Thunder player field that will be used to track player information

    TOI Strength Field: The Thunder strength field that will be used to track strength information

    This data must be filled in for the Scouted TOI and Opponent TOIeven if you’re only tracking your own players

    Clock Tracking Options (used to log time on ice data)

    ClockIn/Event Field: Thunder field used to track start of TOI

    ClockIn Seconds: Thunder field used to track start in TOI in seconds

    ClockOut Field: Thunder field used to track end of TOI

    ClouckOut Seconds: Thunder field used to track end of TOI in seconds

    Face-Offs (used to log face-off result information)

    Clip Type:The Thunder clip type used to track face-offs

    Scouted Player: The Thunder player fields used to track player information

    Result: The Thunder field used to track result information

    Zone: The Thunder field used to track zone information

    Opponent Player: The Thunder player field used to track opponent player information

    Team Shifts (Scouted Team Only)

    Used to report time spent in each zone.

    Team Shift -IndependentInterval ClipType

    OZTime, NZTime, DZTimeare all Numeric Integer Fields

    Creating Time on Ice Reports

    Thunder RLT allows you to create Time on Ice Reportsfor your staff to utilize during or after the game

    Choose where the reports will export to in the Put reports in the following directory:section

    To limit user error, choose to Exclude shifts shorter thana specified amount of seconds

    To run reports choose to Printone of the selections below

    You’ll then be asked to select the output file

    This is the XML file that you set up at the start of the RLT process

    You can choose to run it against a single period output or all periods

    Once the file is outputted you can view or print the report

    Using the Remote Logging Tool

    Please note: Users should not log their first TOI clip until after the puck has dropped on the opening faceoff. Doing so prior to the drop and clock start will corrupt the TOI XML. Users should also click the Sync Point button during the opening faceoff.

    Game Clock

    Start and stop by tapping the spacebar on the keyboard or left clicking on the clock

    TOI will only be tracked when the clock is running

    Right click on the clock, when it’s stopped, to adjust the time

    Events

    This section will populate any of the events included in your clip type group

    Left click on the button or use its shortcut key to log the event

    Logging View Options

    Show Event Logging:Check to display the event clips on the left side of the tool

    Show TOI Logging: Check to display the TOI logging window

    Show Single View:Check to only show the Scouted Teamin the TOI logging section

    Strength Stamper

    This tool will apply the selected strength to the clips being logged

    If logging clips for both teams adjusting the strength for one will automatically adjust for the other

    For example choosing scouted 5v4 will change non-scouted to 4v5

    Strength cannot be adjusted in the RLT after the clip has been made

    TOI Logging

    Each team’s lines will appear under their team name

    Click on the blue hyperlink next to each line or use its keyboard shortcut to activate TOI logging

    Activated players will turn green

    Left clicking on an individual player will stop/start their TOI logging

    Users may use the buttons next to the game clock to help log TOI

    Switch Sides:Click to flip which sides the teams are displayed

    Opponent Close All: Click to close all active opponent shifts

    Scouted Close All: Click to close all active scouted shifts

    Close All: Click to close all opponent and scouted active shifts

    TOI clips will appear in the preview playlist in the bottom of the screen

    Delete a TOI clip by right clicking on it and choosing Delete

    This can only be done while in Offlinemode

    Faceoff Logging

    Faceoff clips can be preloaded in order to enter in the participants and zone prior to the puck drop

    Click on your Faceoff clip (located in the event section) or type its keyboard shortcut

    The right side of the RLT will load the Faceoff Tagger Templatefrom Thunder

    Click on the draw takers for each team by clicking on the player name or selecting them from the drop down

    Select the zone that the faceoff is taking place

    Tagger information can only be changed or adjusted prior to closing the clip

    Generate Win/Loss data by clicking on the winning player name, this will also close the clip

    Clicking Cancelin the bottom right will abort the clip

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Media Upload Service

    Bug Fixes

    We fixed an issue that caused some media files to transcode in slow motion.

    We corrected a bug that created corrupt media for lower bitrate streaming media files.

    View Article
  • Micro and Desktop Server Only

    After the Windows 10 1903 updates, the Memory Diagnostic tasks become enabled again. We disable those tasks by default.

    STEPS TO RESOLVE

    Start -> Task Scheduler

    Microsoft -> Windows -> Memory Diagnostics

    Disable both of the tasks within MemoryDiagnostics

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    Bug Fixes

    We fixed an issue that prevented sub-reports from being run in Game Analysis.

    We fixed a resize bug that caused Thunder to become the topmost program in Windows and prevented access to any other programs.

    We fixed an issue that caused V-Mail properties to be lost after a relaunch of Thunder.

    We fixed an issue that caused resize issues with title slides and flattened images on NVIDIA only machines.

    We fixed a bug that prevented users from clicking on Edit tab from the Capture tab in Edit Station with Symantec 14.2 installed.

    We fixed an error that caused the media player to go black when using Quickie Stats.

    We fixed a bug that caused a secondary display to go black after loading media in a filtered playlist.

    We fixed a media refresh issue that occurred when splitting clips while in trimming mode.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    View Article
  • RXIMP - Transfer Files between computers in Travel Mode

    RXIMP is a Thunder created package that contains play data, media, and folder location data.

    The RXIMP workflow allows users to transfer footage to other computers in travel mode. When returning from travel mode, all play data changes get merged into one edit file without duplicating media or data.

    The RXIMP workflow elliminates the need for using Import Edit Stats.

    Available in Thunder FB 19.4.1.10 and later

    BEFORE YOU LEAVE FOR YOUR ROAD TRIP

    Make sure the folder where you will save the edit existsbefore your users Enter Travel Mode.

    Ensure the folders exist in MANAGE TRAVEL FOLDERS

    EXPORTING RXIMP - In Travel Mode

    After creating your ODK Intercut Edits for a game, right click on the edit you want to give to another user in travel mode and select Export - RXIMP

    2. Select the location you want to export the RXIMP file to and save it.

    NOTE: This could be an external drive or to the desktop of your current machine. Avoid the root of the C drive.

    3. When prompted click "Yes" to included the media in the export. The file will then export to the directory you chose in the previous step.

    NOTE: If you do not include the media then the media will be offline on the computer you import the RXIMP to.

    IMPORT RXIMP to a computer in Travel Mode

    1. Import the exported RXIMP file onto another users machine that is in Travel Mode.

    NOTE: You can copy the file from the original machine to a flash drive or external drive to get it to another machine.

    Select Import XIMP/RXIMP

    Change the Import Window to select RXIMP

    Select the RXIMP file you want to import and click "Open"

    5. The package will import into Thunder. The user can now open the SOB edit, enter data, and watch video. Upon syncing back to the server, all the data will merge with other users that sync back and you will be left with one copy of the game and everyone's data.

    View Article
  • Tagging Plays

    Tagging Plays

    You can tag the plays in a Playlist that you want to add to one or more edits the following ways

    Press the Tag button on your remote

    Select the Flagicon on the Thunder Toolbar

    Press the ‘ \ ’key on the keyboard (located above the Enter key)

    To clear tagged plays click on the arrow to right of the Flagbutton and choose Clear Tags

    Saving/Adding Tagged Plays

    You have the ability to save your tagged plays as a new edit or directly into the playlist

    Right click in the Playlist and scroll down to Save Tagged Plays

    Choose As New Editor Into Playlist

    You have the ability to add your tagged plays to an existing edit

    Right click in the Playlist and scroll down to Add Tagged Plays or click the Add Playsbutton on the toolbar

    On the next window you have the following options

    Add plays to the beginning of an existing edit

    Add plays to the end of an existing edit

    Save plays as a new edit

    Create a new folder to save the plays as a new edit

    Click OK to confirm you selection

    If Your Remote Doesn’t Flag Plays

    Click on the Football HDbutton in the top left, select Settings, then Playlist

    Change the function of the remote’s Tag button to Flag the currently selected play

    View Article
  • Remote Functions & Hot Keys

    Westwater Remote Functions

    When an Edit is Loaded in the Playlist:

    TAG

    Flag selected Play/Launch Add Plays Dialog/Select Tag & Distribute Edit

    LASER

    Enable/Disable Laser pointer

    REV

    Reverse Play

    PAUSE

    Pause

    PLAY

    Play

    SLOW

    Slow Motion Playback

    FF

    Fast Forward

    REW

    Rewind

    START

    Return to the beginning of the play/previous view

    NEXT

    Move to the next view/play

    PLAY + SLOW

    Go In/Out of Full-Screen video on secondary monitor

    START + END

    Eject Edit from Playlist

    When Playlist is Empty:

    START

    Move up the list of Edits in the Folder

    END

    Move down the list of Edits in the Folder

    PLAY

    Load the selected Edit

    Keyboard Hot Keys

    ESC

    Go In/Out of Full-Screen video on primary monitor

    Alt + Enter

    Go In/Out of Full-Screen video on secondary monitor

    Spacebar

    Play/Pause

    Right Arrow

    Advance 30 frames (hold to Fast Forward)

    Left Arrow

    Go back 30 frames (hold to Rewind)

    Up Arrow

    Return to the start of the play

    Down Arrow

    Move to the next view

    >

    Fast Forward

    <

    Rewind

    \

    Flag selected Play

    Ctrl + S

    Save current Edit

    View Article
  • ISSUE: After Ingesting for the first time, or the first game in a new month, the folders do not display.

    SOLUTION: Right click on the parent folder and hit REFRESH. Closing and reloading Thunder will also work.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Server (optional)

    Client

    New Features

    Users can define the parent Game Plan folder for NHL HITS ingest.

    Updates

    The following data points will be included during NHL HITS ingest beginning with the 2019-2020 season.

    Shootout Sequence

    Team Strength Situation

    Defensive Zone ID

    Is Opponent Own Goal

    PuckDropWallTime will be used in place of LocalTime when parsing faceoff events from NHL HITS .evs files.

    Bug Fixes

    We fixed a bug that caused users to lose trims when using the Ctrl + 1 and Ctrl + 2.

    We fixed a bug that caused telestrations to disappear when playing back an edit.

    We fixed an Unhandled Exception that occurred when running a sub-report within Game Analysis.

    We removed legacy basketball player buttons that could appear randomly in logging mode.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    There's a slight media hitch on the first play of an edit caused when audio playback was enabled.

    Interval Stoppers do not stop when started prior to the clock stamper being activated.

    Deleting a play from an edit, with video extended to a secondary display, will cause the media player to go a black screen until the user selects another play.

    NHL HITS Parent Gameplan

    Users can select the parent (top level) Game Plan folder when importing through the HITS Multi Game Ingest tool.

    NHL HITS Data Updates

    Beginning with the 2019-2020 NHL season the following data points will be imported during the NHL HITS ingest process. All required fields are included with the 19.5.0.5 server/stand alone Thunder installer.

    Shootout Sequence

    A numeric value that indicates the shooters position in the shootout, regardless of team.

    This will be imported to the NHLShootoutSequence field.

    Team Strength Situation

    The NHL provides a four character code that denotes the team strength situation for both teams.

    This field is broken down in Thunder across four fields.

    NHLPrimaryGoalieCount: Number of goalies on the ice (0/1) for the primary team.

    NHLPrimarySkaterCount: Number of skaters on the ice for the primary team.

    NHLSecondaryGoalieCount: Number of goalies on the ice (0/1) for the secondary team.

    NHLSecondarySkaterCount: Number of skaters on the ice for the secondary team.

    The NHL also provides the situations elapsed time and situation remaining time which is converted to elapsed seconds in Thunder.

    NHLSituationElapsedSeconds: Time elapsed since the start of the given team strength information.

    NHLSituationRemainingSeconds: Time remaining in the given team strength situation.)

    Is Opponent Own Goal

    True/False value that's imported to NHLISOppOwnGoal field denoting an own goal when true.

    Defensive Zone ID

    The NHL is providing an new value that indicates the zone being defended by the home team.

    This value will be used by Thunder to determine the x/y location of the events.

    Two data fields have been added to display the Defensive Zone ID.

    NHLHomeTeamDefZoneID: Defensive Zone ID for the Home team.

    NHLPrimaryTeamDefZoneID: Defensive Zone ID for the primary team.

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1903 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Server

    Client

    TC Sync Utility/TC Sync Services

    Media Upload Service

    New Features

    We've added the following NHL HITS data fields to the database installer for use with a future client release.

    NHLIsOppOwnGoal

    NHLHomeTeamDefZoneID

    NHLPrimaryTeamDefZoneID

    NHLShootoutSequence

    NHLHomeSituation

    NHLSituationElapsedSeconds

    NHLSituationRemainingSeconds

    NHLPrimaryGoalieCount

    NHLSecondaryGoalieCount

    NHLPrimarySkaterCount

    NHLSecondarySkaterCount

    We've added a user option to display Network User Share Folders by default in Edit and Scout Stations.

    Updates

    We've updated the LAN sync process to improve the time it takes to return from travel mode after making mass data updates, primarily associated with NHL HITS data, while in Travel Mode.

    We've update the Restricted User Setup Tool to provide additional support updates.

    Firewall port exceptions and networks settings will be automatically updated.

    Added Intel Graphics Settings Registry Keys to improve playback performance.

    The SQL upload and download queues have been updated to automatically clear items from the queue. Items in the download queue will clear after 14 days. While items in the upload queue will clear after 180 days.

    The Thunder DB and AMS log files will shrunk as part of the nightly maintenance plans.

    We've made updates to eliminate errors that caused cross authentication issues.

    The ThunderCloud Media Upload Service will block installs if PowerPoint 2016 isn't installed

    Bug Fixes

    We've corrected an issue to Thunder Cloud Sync Services that caused calculated field data discrepancies with ThunderCloud databases.

    We fixed a bug that caused edit load times to increase on NVIDIA machines.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Running a sub-report within Game Analysis will cause an unhandled exception.

    Display Network Users Share Folders

    A new option has been added to the Organizer area of the Settings section that allows users to choose to display Network User Share Folders at startup in Edit and Scout Stations.

    This is a user setting that is turned off by default.

    Selecting the option will display the folders on any machine that the user logs in to.

    View Article
  • XOS will provide you with your Username and Password to license the Wilson Ball App. Please contact XOS Support Support if you need assistance.

    The Wilson Ball Installer is attached below.

    Use the link below with your OpenField credentials to upload the CSV files and create reports

    https://devfieldgeneral.catapultsports.com/

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    Play Data Updater

    Bug Fixes

    We fixed the Play Data Updater to properly account for the NFL season end date.

    We've eliminated a startup delay when users launch Thunder and a Mapped Network Drive is detached.

    We fixed an issue that caused users to be unable to select an end of season date later than 04/14/19 in the GSIS Resolver Update menu.

    We fixed an issue that caused media captured with an UMR-20 to add junk frames to the end of an angle during a clean master or export for trade.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Running a sub-report within Game Analysis will cause an unhandled exception.

    View Article
  • Supported Client Operating Systems

    Windows 10 Professional version 1709 or later

    Bug Fixes

    We addressed a bug that caused imported edits to playback incorrectly if a view was five frames or less in duration.

    View Article
  • Supported Operating Systems

    iOS 11 (11.4.1)

    iOS 12 (12.4.1)

    Bug Fixes

    We corrected an issue that caused imported media to be unable to load on the iPhone and iPad.

    We fixed a bug that cased a black background to display on the headings bar on the iPhone.

    We fixed a bug that prevented users from accessing their My Folders when saving an edit.

    Known Issues

    Sound annotations have been disabled in Playbook due to a bug with the third-party control used.

    The Record feature crashes the app when users try to access the master created in the Imported media section.

    View Article
  • http://xoskb.xosdigital.com/help/windows-universal-app---command-panel

    ThunderCloud WUA 18.2.1.0 Notes

    Supported Client Operating Systems

    Windows 10 Professional version 1709 or later

    New Features

    Compare Modeallows users to review two simultaneously displayed playlists, with or without synchronous playback.

    http://xoskb.xosdigital.com/help/windows-universal-app---command-panel

    View Modes allow users a new way to see:

    electable thumbnails of all available views, beneath the current view in Multi-Angle Single Mode

    synchronous side by side comparison of 2 available views in Multi-Angle Dual Mode

    unlockable, separate playback controls of 2views for multiple (selected) plays inSide by Side Mode

    http://xoskb.xosdigital.com/help/windows-universal-app---command-panel

    (View modes explained at the 1:03 mark)

    Pop Out Media Player(s) afford users freedom to view a larger playlist and moveable media player.

    http://xoskb.xosdigital.com/help/windows-universal---pop-out-media-player

    Custom Timeout Settingsset in SSO are now observed.

    Copy and Paste allows users to easily move plays into Compare Mode.

    (Shown in Above “Compare Mode” Video)

    Quick Clear allows users to long press on the screen or double click with the mouse during annotation to remove the drawing. Clearing will also occur when resuming playback (or resizing the media player), much like Thunder.

    Thunder LAN Supportallows users to connect as a Thunder Client to your local Thunder server database.

    Quick Clear Thunder LAN Supportallows users to connect as a Thunder Client to your local Thunder server database.

    Autocutup Links can now be included in messages within ThunderCloud

    Bug Fixes

    Trim overrides on clips are now appropriately recognized.

    Added a fix to block downloading of excessively large game plans.

    Deleting downloaded media now functions correctly.

    Missing Media from a stacked master will no longer cause an app crash.

    Known Issues

    Westie Remotes are not currently working in Compare Mode.

    VR is not playing correctly on imported edits (appears as fish-eye).

    VR Mouse/Touch Screen media window navigation is not currently working.

    We are examining an inconsistent issue with slow motion playback on Multi-Angle Dual.

    Imported edits are not playing after playing a streaming edit. You must close and relaunch the app.

    With imported edits, reload the play after closing the popup player, if you have changed view modes during use.

    In Multi-Angle Dual, annotations on different views close to the same time are not always showing up.

    In Playbook, App will crash attempting to insert voice recording if microphone permission is disabled.

    NOTE- The Trusted Developer will expire on 11/17/2018. Our next release will extend this time frame, avoiding any interruption in usage/service.

    View Article
  • http://xoskb.xosdigital.com/help/windows-universal-app---command-panel

    ThunderCloud WUA 18.2.0.36 Notes

    Supported Client Operating Systems

    Windows 10 Professional version 1709 or later

    New Features

    Compare Modeallows users to review to simultaneously displayed edits, with or without synchronous playback.

    http://xoskb.xosdigital.com/help/windows-universal-app---command-panel

    View Modes allow users a new way to see:

    electable thumbnails of all available views, beneath the current view in Multi-Angle Single Mode

    synchronous side by side comparison of 2 available views in Multi-Angle Dual Mode

    unlockable, separate playback controls of 2 views of the same play in Side by Side Mode

    http://xoskb.xosdigital.com/help/windows-universal-app---command-panel

    (View modes explained at the 1:03 mark)

    Pop Out Media Player(s) afford users freedom to view a larger playlist, and moveable media players.

    http://xoskb.xosdigital.com/help/windows-universal---pop-out-media-player

    Custom Timeout Settingsset in SSO are now observed.

    Copy and Paste allows users to easily move plays into Compare view.

    (Shown in Above “Compare Mode” Video)

    Quick Clear allows users to long press on the screen or double click with the mouse during annotation to remove the drawing.

    Thunder LAN Supportallows users to connect as a Thunder Client to your local Thunder server database.

    Bug Fixes

    Trim overrides on clips are now appropriately recognized.

    Added a fix block downloading of excessively large game plans.

    Known Issues

    Media Links in messages can only be attached for edits in hot folders. (Will be addressed during field test period).

    Missing Media from a stacked master will cause an app crash (Will be addressed during field test period).

    VR is not playing correctly on imported edits (appears as fish-eye).

    We are examining an inconsistent issue with slow motion in right edit window during synchronous playback.

    Imported edits are not playing after playing a streaming edit. You must close and relaunch the app.

    With imported edits, a play reload is required after closing the popup player if you have change view modes during use.

    In Multi-Angle Dual, annotations on different views close to the same time are not always showing up.

    View Article
  • Supported Client Operating Systems

    Windows 10 Professional version 1709 or later

    Updates

    We've updated our pitch plot reports to display all fastball types as red.

    We've improved the folder refresh performance when connected to a Thunder LAN server.

    Decimal fields will only display to the hundredths place within the playlist.

    Bug Fixes

    We've addressed a bug that caused Powerpoint slides to intermittently load incorrectly.

    View Article
  • Manage Travel Folders -Can be done in Advance

    Include Folders Needed

    Remove Old Folders

    Download Media for Coaches - Can be done in advance

    Confirm Hard Drive has Adequate Space

    Free Up Space if Needed

    Done in Local Asset Management

    Make Sure You Are Deleting From Local and Not Server

    Download Media Using Download Icon or Surge to Clients

    Enter Travel Mode - Needs to be done right before you leave

    Close App and Click Enter Travel Mode

    You can Sync from the Exchange Agent while Thunder is open

    Before turning off the computer, make sure you see the OK To Travel

    View Article
  • Manage Travel Folders

    Select Folders for Travel

    Most Thunder databases are too large to take on the road in their entirety, so Manage Travel Folders allows the Video Coordinator to select which folders are synced. This is done once and applies to all computers on the network.

    Click on the Tools button and select Manage Travel Folders

    On the right, select the folders thatcontain the edits to travel with and click Include

    oAll current and future sub folders andtheir contents will be included automatically

    To remove a folder and its contents, select the folder on the left and click Unsubscribe

    To exclude a sub-folder and its contents, select the folder and clickExclude

    To select multiple User folders at once, click the Users button and multi-select the users

    If Auto include Download or Surge Edits Folders is checked, folders will be Included automatically if video is downloaded or Surged to any Thunder machine. This ensures that the edits will be available offline after the computer has synced.

    Use the Check Total Items Included button to determine how many edits are included and gauge how long it may take to sync

    When finished, click OK to Save,Close and create a new Snapshot

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012SP3 CU9

    Supported Client Operating Systems

    Windows 10 Professional Version 1709 Build 16299.248 or greater w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    New Features

    We’ve added the ability to export master data to Catapult OpenField.

    We’ve created a Thunder Backup & Recovery product that will allow subscribers to automatically backup their Thunder databases and media. This requires a product subscription, mirrored hardware and a network upgrade.

    Updates

    We’ve removed the limit of 975 playfields.

    We’ve improved performance for publishing calculated fields.

    We’ve added a Lookup Values menu to assist while creating a calculated fields and Game Analysis reports.

    We’ve added an option in the Player Driven Search tool to select all teams and all seasons.

    We’ve updated the GSIS Resolver to set the Used By Game Property correctly.

    We removed the Coach Tablet option from the Data Entry section of Coaches Station.

    Bug Fixes

    We corrected an error that occurred while importing raw files that were inside the wrong MP4 wrapper.

    We fixed an issue that caused a green overlay to appear after accessing video through the pop-up media player.

    We’ve updated the FPS check tool to update media metadata to optimize edit load times.

    Export JSON to OpenField

    Users can export Thunder masters and metadata to a JSON file that can be imported to Catapult OpenField to auto-generate periods. Exporting requires that all masters have UTC metadata.

    Users should select all of the Thunder masters that they’d like to export, right click then choose Export Open Field JSON.

    Users will then be prompted to select a Headings Group to export. This will include all of the metadata associated to the fields in the heading group for the master in the resulting JSON.

    Users will then have an option to rename the Thunder master to identify the practice period for OpenField.

    It’s recommended to identify each master by the period type. For example, OFF 7 on 7.

    Removing redundant information from the master name (ie. date, practice number) will allow OpenField to search across period types.

    Lookup Values

    We’ve added a Lookup Valuesbutton to our Query Criteria window which is used when creating calculated fields and within Game Analysis.

    This menu will allow users to select a playfield value and display all of values entered into it.

    Users can then click on the values, which will add them to their computers clipboard. These values can then be pasted into the Query Criteria window.

    View Article
  • ThunderCloud SSO Administration

    PART 1: CREATING USERS

    Creating Users Manually

    Bulk User Import

    PART 2: ORGANIZING BY GROUPS

    PART 3: LICENSING COMPUTERS

    PART 4: DEVICE MANAGEMENT - APPROVING AND SETTING PUSH NOTIFICATIONS

    PART 5: USAGE REPORTS

    View Article
  • Marking Tool

    Marking Video

    Double-click on a Master Edit to open for Marking

    Click Setup Viewsto set appropriate view(s) for the master

    To re-apply views, click the Binocular button

    Use the right and left arrow keys to play media and hit 1 to create a new play and 2 to set the mark out

    If there is not extra video between plays that needs to be cut out, hit 1 to create a mark in and the out will automatically be set based on the number of frames set for End Auto Pre-Roll.

    Mark the snap or other event and use the Rollback Clipsbutton to move the mark to a certain point before the event (ex. 2 seconds)

    Log ODK values by using theF5through F12keys or by clicking on the buttons in the ODK Values area

    Log values are persistent and logical. For example, if the first play is KO, the next play will automatically be DEF. Use the F keys or the buttons to override the logical or persistent values

    Trim In and Out marks by using the <and >keys or using Ctrl +1 and Ctrl +2

    Scoreboards can be bulk-trimmed by selecting the Trim SBbutton

    Select the number of frames to trim from the beginning of the scoreboard clip

    Clips shorter than the desired duration will not be changed

    Click the Show/Hide Thumbnail Previewbutton to show a thumbnail of the start and end of each clip

    Use the DeleteKey to remove a clip

    When finished marking, click OKto save and close

    View Article
  • Creating Users

    Top Level Folders - Network Organizers

    Gameplans

    Clip Types - Event / Interval Explained

    Clip Types - Creating A New One

    Fields

    Folder Templates

    Log Templates

    Tagger Templates

    Adding a Filter

    View Article
  • Supported Database and Asset Management Server Operating System

    Microsoft Server 2012 R2 w/ SQL Server 2012 SP3 CU9

    Microsoft Windows Server 2016

    Supported Client Operating Systems

    Windows 10 Professional Version 1809 Build w/SQL Server 2012 SP3 CU9

    Supported Versions of Microsoft Office

    Office 2013 or 2016 32 bit

    Components Updated

    Client

    Media Upload Service

    Cloud Settings Manager

    Updates

    We've added a user option to display Network User Share Folders by default in Edit and Scout Stations.

    Bug Fixes

    We fixed a bug that caused the duplicate Cloud Setting Manager shortcuts when using the CSM installer.

    We corrected an issue with the Media Upload Service that caused JPG's and PPT slides to incorrectly push.

    We fixed an issue with the Media Upload Service that incorrectly labelled VR content as being in an error state.

    We fixed a bug that caused the GSIS Auto Resolver to improperly search for games due to conflicting GSIS Game ID's from previous seasons.

    We corrected an issue that prevented users from syncing a local GSIS database when connected to an Azure DB.

    We've updated the Play Data Updater so it overwrites data with a 1900 timestamp on legacy databases.

    We've added additional checks for Grooveeex.dll that cause exceptions when trying to create Portable Organizers.

    Known Issues

    The application will crash if the Transcode Queue Tool is closed while auto-refreshing.

    Running a sub-report within Game Analysis will cause an unhandled exception.

    Play Data Updater will not update 2019 PFF data automatically

    Display Network Users Share Folders

    A new option has been added to the Organizer area of the Settings section that allows users to choose to display Network User Share Folders at startup in Edit and Scout Stations.

    This is a user setting that is turned off by default.

    Selecting the option will display the folders on any machine that the user logs in to.

    View Article
  • XOS Restricted Users Setup Tool - Solve Surge, Sync, and Exchange Agent issues

    PROBLEM:

    XOS Identified a high number of issues regarding Surge, Thunder Sync, and launching the Exchange Agent after a Windows Update.

    SOLUTION:

    XOS added more tasks to the XOS Restricted User Setup Tool to apply many of the fixes for the above problems programatically. The original purpose of the XOS Restricted User Setup Tool was to allow non-admin users the proper permissions to use Thunder. That is still needed, but the utility is useful for all Thunder users.

    The Restricted User Setup Tool now performs the additional tasks

    Opens needed Firewall Ports

    Changes the Thunder network from Public to Private.

    Corrects the registry permissions for the Inaccessible Logs: State error (only on Win 10 1809)

    HOW TO EXECUTE:

    Click Start

    Search Restricted

    Hover over the XOS Restricted User Setup Tool (could also Right Click the XOS Restricted User Setup Tool

    Select Run As Administrator

    Click Assign Permissions

    EXAMPLES of fixes.

    Exchange Agent won't launch

    Anytime you see a permissions error, run the Restricted Users Setup Tool

    Network Type is Public

    Surge - Files are downloading / Uploading

    Surge - Client is unavailable when trying to send a Surge Set

    If you know they are online, run the utility and restart

    Slow launch of Thunder

    Slow Import/Export of Media

    View Article
  • Thunder Post Game Tablet Workflow

    Hardware Requirements

    7480, 7490, 7510, 7520, 7530, Surface Pro 3 or higher

    i5 or i7 processor

    SDHC cards (iPad) or USB drive/USB SD Card reader (Surfaces)

    XOS recommends SD cards with greater than 45MB/s speed

    Apple Camera Kit (iPad)

    Optional Hardware

    USB 3.0 hubs

    USB 3.0 to SD card read/write adaptors

    Preparing SDHC Cards for Process

    If you choose to use Apple iPad Camera connection kits and SD cards to distribute the content to the iPad, you will need to follow these steps to prepare the cards

    Insert SDHC card in PC

    Navigate to Card at the root of “My Computer”:

    Right click the SD card (make 100\% sure you have the right drive), select Format, using these options

    File system “FAT32”

    Volume Label must be “XOSMEDIA”

    Quick Format

    Double check the capacity to ensure you have the right drive (should be 7-16GB depending on the card).

    Hit Start

    Creating the Game Day Edit

    Proceed through your normal game day workflow

    Intercut the game through the Intercut Tool

    While in the tool select the Produce Game Day Editoption

    This will create an a full game sequence edit from the opening kickoff until the end of the game

    ODK values will be available for users to sort on in their tablet

    Publish the edits and exit the Intercut Tool

    Exporting for Tablets

    Right click on your Game Day Edit and select ToolsExport Video/Plays for Trade

    Choose an Output Folder

    XOS recommends creating a folder on a local drive for best performance

    In the bottom right of the Export for Video/Plays for Trade windows select Gameday iPad/Win 8

    Check the Overwrite Game Day Display Namebox to change the display name of the edit when it’s in the ThunderCloud app

    If you intend to do this workflow by half or quarter, please name each half uniquely

    TheViews box will allow you to select which video angles you’d like to export

    Click OK to start the output process

    Once the output is complete the XOS Copy Managerwill automatically transfer the contents of your Outputfolder to any drive labeled XOSMEDIA

    The Copy Managerdialog will remain open after the Post Processing progress bar reports complete during export to game day iPad. This is done so you can read final Statusof the job.

    Any subsequent copies to these cards will overwriteexisting media not append

    If you intend to copy by half or quarter, you will either need to use multiple sets of SD cards, or do not have the SD cards mounted during the subsequent output to iPad jobs

    You can drag and drop the DCIMfolder from your Outputfolder to any SD card or USB drive not labeled XOSMEDIA

    iPad Ingest/Playback

    Connect a camera kit to the iPad and insert the SD card

    The iPad should automatically open the Photosapp

    Choose the Importicon next to Albums

    Tap Import All

    This will import the video file in the Photossection of the iPad

    .

    When completed you’ll be asked to Deleteor Keep the content

    Tap Keepso that this card can be shared with other users

    Verify that your ThunderCloud app has permission to access the Photosapp

    Go to Settings Privacy Photos

    Set the Thundercloud button to On

    This must be set in order to view any of the imported media within the ThunderCloud app

    Launch the ThunderCloud app, tap the Imported Mediabutton and select Imported Edits

    Tap the name of the edit that you’d like to view

    The edit will display an ODK column that can be sorted or filtered

    To filter the ODK column

    Tap and hold your finger on the ODKcolumn header

    Choose the ODK value you’d like to view and tap outside the menu to view

    Users can select multiple ODK values to display in their sort (i.e. kick types)

    Reset the ODK column be tapping on the header and choosing Clear All Sorts

    Imported media may only be deleted through the Photosapp on the iPad

    Tap Photos

    Find and tap on the media you’d like to delete

    Tap the Deleteicon and choose Delete Video

    iPad Imported Media Lift and Share

    This features gives users the ability to select, create and send or save a video clip from the Imported Media section of the ThunderCloud app. These clips and edits created from this feature will not sync backwith ThunderCloud. This feature is not currently available on non-imported media.

    Email or Save a Group of Plays

    Open an edit from the Imported Mediasection

    Tap the Flagbutton to select the full play/clip

    Select the Saveicon

    Select the desired quality

    A Generating Clipsmessage will appear

    Choose your deliver/save method

    iMessage

    E-Mail

    Save to iPad

    Email or Save a Segment of a Play

    Start a segment by tapping the Record icon

    Scroll, FF or Play to the end of the desired segment

    Tap the Stop icon to finish the segment

    Select the desired quality

    A Generating Clipsmessage will appear

    Choose your deliver/save method

    iMessage

    E-Mail

    Save to iPad

    Please note e-mail size restrictions may apply to attached files

    Windows 10 Ingest/Playback

    Connect a USB drive or SD card reader to your Windows 8 device

    The connected device must have the DCIMfolder and it’s contents that were produced during the Game Day export

    Launch the ThunderCloud app and select Imported Media

    The app will automatically ingest the contents of the XOSMEDIAdrive

    The user won’t be prompted to ingest the media

    A floating red line will indicate that the ingest process is underway

    The automatic import will only occur if the connect drive has a DCIM folder

    The edit name will automatically appear when the import process is complete

    A playlist will be displayed that will allow the user to sort or filter by ODK value

    Tap the filter icon to pull up the filter tool

    Choose the Is equal to filter and type one of the following values: OFF, DEF, KO, KOR, P, PR, FG, FGB

    Clear the filter by tapping the Clear Filterbutton

    Once sorted, click on the first play to launch the video

    XOS Digital Support 800-490-7767 v3.3.16.1

    View Article
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