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Chargeback.com Claimed Company
The Chargeback App is a dispute management platform for companies that want to be more efficient and effective minimizing lost revenue. read more
Chargeback.com Company Culture
Chargeback.com Culture
This score is derived from employee ratings & reviews3.3/5
Chargeback.com's Overall Culture is rated C
Top Rated Culture Dimensions
Meetings
B-Team
C+Work Culture
C+Leadership
CManager
CChargeback.com CEO
Bottom 40%Bottom 40% of Similar Size Companies on Comparably
Dave Wilkes
67 /100
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Diversity at Chargeback.com
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Anonymously Rate Your Experience & Make Work BetterWomen at Chargeback.com
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Anonymously Rate Your Experience & Make Work BetterChargeback.com eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Recommend to a Friend?
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Anonymously Rate Your Experience & Make Work BetterWorking at Chargeback.com
Working at Chargeback.com is rated below average by 5 employees, across various culture dimensions. Chargeback.com employees rate Meetings highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting Chargeback.com’s culture in the Bottom 45% compared to similar sized companies on Comparably and in the Bottom 40% compared to other companies in Salt Lake City. See below in detail how working at Chargeback.com was rated by employees.
Overall Company Culture at Chargeback.com
C
Overall Company Culture at Chargeback.com is rated C
Last updated months ago
Bottom
45%
Chargeback.com ranks in the Bottom 45% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
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Anonymously Rate Your Experience & Make Work BetterChargeback.com Employee Reviews
Out of 12 Chargeback.com employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Chargeback.com improve their work culture.
| Positive Reviews | 83% |
|---|---|
| Constructive Feedback | 17% |
Positive Reviews From Chargeback.com Employees
- What did you like most about the interview process?It was almost non-existent. Unfortunately this also means we get a lot of under-qualified people and people not well suited for the job. A new VP left in one week.
- What do you like best about the leadership team?Great friends, similar interests, & a focus on success
- What is the best part about your compensation package?There was a choice, and it covers me well.
Constructive Feedback From Chargeback.com Employees
- What do your coworkers need to improve and how could you work together better?We work fine together. Everyone is doing their best, but when the focus, and so everyone's job, changes day-to-day, it gets frustrating. Tensions run high, and sometimes it's more of a battle among employees to try to get the right job done correctly.
- What needs to change to make the company culture better?Two things: Management needs focus. The product we're building can't change 8 times in a week, every week. Fair pay. Or pay at all. Sometimes paydays come and go and I'm told MY BANK must have an error when deposits where just never sent.
Chargeback.com Company Information
Chargeback.com Company Overview
The Chargeback App is a dispute management platform for companies that want to be more efficient and effective minimizing lost revenue.
Chargeback.com was founded in 2011 and its current CEO is Dave Wilkes. Since its inception 15 years ago, Chargeback.com has grown to 50 employees.
Chargeback.com Mission, Vision & Values
Chargeback.com Mission & Values
Our mission is to simplify dispute management for merchants using any commerce stack. We do this through the Chargeback App, a powerful dispute management platform that: - Consolidates customer, order and dispute data into a single platform - Determines acceptable evidence based on network rules - Eliminates manual data entry and document creation - Organizes and simplifies dispute management
| Headquarter | 10235 S Jordan Gateway, 5th Floor, 5th Floor South Jordan, UT 84095 United States of America |
|---|---|
| Website | chargeback.com |
| Founding Date | 2011 |
| Tel | 8888088447 |
| Company Status | Private |
| Jobs | chargeback.com/careers/ |
| Social Sites |
Culture Video
Chargeback.com Employees
Chargeback.com has 50 employees. 5 employees at Chargeback.com have reviewed Chargeback.com across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 5 Chargeback.com employees give their leadership a grade of C, or Bottom 45% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Chargeback.com are not very pleased with their total compensation at Chargeback.com, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Chargeback.com are pleased with their team. 5 Participants grade the quality of their coworkers a C+. The majority believe the meetings at Chargeback.com are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Chargeback.com believe the environment at Chargeback.com is positive. Most Participants believe the pace of work at Chargeback.com is comfortably fast. About 50% of the employees at Chargeback.com work 8 hours or less.
Overall, the employees at Chargeback.com are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Chargeback.com - Employee Onboarding
The prevailing opinion from Comparably users in Salt Lake City about their company is that it was very prepared on their first day. Salt Lake City employees concluded that their overall onboarding experience was positive. 81% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Chargeback.com KPIs and OKRs
At Chargeback.com 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Chargeback.com's KPIs and OKRs is essential for its success. Out of 1 Chargeback.com employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
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Chargeback.com CEO & Leadership
Chargeback.com CEO - Dave Wilkes
67 /100
Dave’s approval rate is lower compared to CEOs at similar sized companies, putting Dave in the Bottom 40% of all CEOs of similar-sized companies on Comparably, and in the Bottom 35% compared to CEOs of all other companies in Salt Lake City. Dave Wilkes’s employees rank Chargeback.com in the Top 40% for Meetings, in the Top 50% for Team, and in the Top 50% for Work Culture.
Chargeback.com Leadership
The Chargeback.com Executive Team is rated a “C” and led by CEO Dave Wilkes, Chief Operating Officer John Munro, and CFO Danny Mitchell
Dave Wilkes CEO / President
Dave Wilkes serves as the CEO / President of Chargeback.com.
John Munro Chief Operating Officer
John Munro serves as the Chief Operating Officer of Chargeback.com.
Danny Mitchell CFO
Danny Mitchell serves as the CFO of Chargeback. Danny started at Chargeback in November of 2018. Danny currently resides... read more
David Adams Chief Product Officer
David Adams serves as the Chief Product Officer of Chargeback. David started at Chargeback in August of 2016. David... read more
Courtney Packer VP of Client Success
Courtney Packer serves as the VP of Client Success of Chargeback. Courtney started at Chargeback in November of 2015.... read more
Emily Vuitton VP of Marketing
Emily Vuitton serves as the VP of Marketing of Chargeback. Emily started at Chargeback in November of 2018. Emily... read more
Colin Kent VP of Sales
Colin Kent serves as the VP of Sales of Chargeback. Colin started at Chargeback in January of 2019. Colin currently... read more
Chargeback.com Salaries
How much does Chargeback.com pay?
How much do people at Chargeback.com get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Chargeback.com is $79,722, or $38 per hour, while the estimated median salary is $118,320, or $56 per hour.
At Chargeback.com, the highest paid job is a Senior Developer at $114,630 annually and the lowest is a Sales Associate at $41,925 annually. Average Chargeback.com salaries by department include: Engineering at $82,532, Finance at $73,064, Product at $109,668, and Design at $81,612. Half of Chargeback.com salaries are above $118,320.
4 employees at Chargeback.com rank their Compensation in the Bottom 25% of similar sized companies in the US (based on 13 ratings) while 4 employees at Chargeback.com rank their Perks And Benefits in the Bottom 30% of similar sized companies in the US (based on 4 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $67k | $67k | 1st Percentile |
20th Percentile $90k | $90k | 20th Percentile |
40th Percentile $115k | $115k | 40th Percentile |
60th Percentile $183k | $183k | 60th Percentile |
80th Percentile $233k | $233k | 80th Percentile |
100th Percentile $325k | $325k | 100th Percentile |
$79,722*
Average Compensation
$118,320*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Chargeback.com Salaries by Department
Diversity & Inclusion at Chargeback.com
The Diversity score provides insights into how diverse employees feel and rate their work experience at Chargeback.com across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Chargeback.com PTO
Chargeback.com's PTO and Vacation policy typically gives unlimited days off a year.
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Chargeback.com Careers
Chargeback.com Jobs
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Overview of Candidates Interested in Chargeback.com on Comparably
Candidates By Department
Admin | 50% | |
|---|---|---|
All Industries | 50% |
Candidates By Location
Salt Lake City | 50% | |
|---|---|---|
Other | 50% |
Frequently Asked Questions regarding Chargeback.com
What is Chargeback.com address?
Chargeback.com location is at 10235 S Jordan Gateway, 5th Floor, 5th Floor
Who is the CEO of Chargeback.com?
Chargeback.com CEO is Dave Wilkes, their score by employees is 67
What is Chargeback.com eNPS?
The eNPS for Chargeback.com is 100
What is the salary for Account Executive in Chargeback.com?
Account Executive average salary in the US is 111k
What are the salaries in the Business Development in Chargeback.com?
The average salaries for Business Development in Chargeback.com is 96k
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