ClickBank FAQs
ClickBank's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 181 most popular questions ClickBank receives.
Frequently Asked Questions About ClickBank
If you are a ClickBank Vendor with multiple ClickBank Vendor accounts, it is a good idea to link them together. If you havent linked your accounts together yet, click HERE for some simple instructions to help you with the process. Linking multiple accounts together allows you to add additional users, or Clerksas they are commonly known as in ClickBank lingo.
One of the primary reasons ClickBank Vendors create Clerks is to delegate customer service tasks to team members and employees without jeopardizing sensitive account information. Once you create a Clerk, you can tailor their account permissions to what best suits your vendor objectives. Click HERE to learn about managing Clerk permissions.
Heres an easy step-by-step guide to creating a ClickBank Clerk.
How to Create a ClickBank Clerk
Step 1: Log in to your account.
Enter your email username and password to log in to your ClickBank account.
For more information on access and permissions levels, visit the How do I manage Clerk permissions?" page. ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Navigate to the User Management page.
Locate the vertical navigation bar on the left side of the screen. Click the icon that looks like two people. Clicking this icon directs you to the User Management page.
Step 3: Navigate to the Create a New User page.
Locate and click the Create New User button. Clicking this button directs you to the Create New User page.
ClickTip: If you are adding a ClickBank Clerk that is an API-only user, they will not have access to any accounts, nor will they receive a confirmation email prompting them to set a password.
ClickTip: The Clerks username will be the email address used to add them in this step.
Step 4: Enter Clerk information.
Enter the corresponding information into the fields and click the Save button.
Step 5: Click the Save button.
Once you save the information, the Clerk will receive an email with a confirmation link to confirm their account and set their password. Saving the information also directs you to the "Permissions" page.
The Permissions page is where you determine what level of access the Clerk may have to various accounts.
Depending on the level of privileges you have authorized for the new Clerk, they will be able to log in and get started completing tasks.
View ArticleOne of the first steps towards success as a ClickBank Vendor is to add an attractive image to your product. Once your product has been approved by the ClickBank Compliance Team, you will have the ability to add an image to your product.
This image will be displayed on the regular ClickBank Order Form, as well as the Basic Custom Order Form and Advanced Custom Order Formif you choose to use either of those order forms for your products. Both the Basic Custom Order Form and the Advanced Custom Order Form have the capacity to display a customer banner image for your product as well. The requirements for that image will be outlined below in addition the regular image requirements.
This article contains the following sub-articles. Depending on the information you are seeking, you can navigate through this article by clicking the links of the sub-articles below:
What are the product image guidelines and rules? How do I upload an image to my account? How do I assign an approved image to my product? How do I add a header image to my Basic Custom Order Form? How do I add a header image to my Advanced Custom Order Form?
For more on how to create, upload, or edit your Advanced Custom Order Form, CLICK HERE.
What are the product image guidelines and rules?
Below, find a list of image guidelines and rules. Vendors must adhere to these in order to upload images for their products.
Size & Format
General Images
Upload LimitYou can upload up to 20 unique images to your ClickBank Vendor account.
ClickTip: To add more than 20 images to your account, contact ClickBank Business Services.
Image Specifications
Minimum Height: 20 pixels
Maximum Height: 100 pixels
Minimum Width: 20 pixels
Maximum Width: 100 pixels
Maximum Size: 20 kilobytes (kb)
Format Images must be in .gif, .png, or .jpg format.
Basic Order Form Images
Upload LimitYou can upload 20 unique images to your vendor account. This amount includes images used for a Basic Custom Order Form.
Image Specifications
Minimum Height: 40 pixels
Maximum Height: 250 pixels
Width: The width of the image must be 994 pixels.
Maximum Size: The image must be less than 500 kilobytes (kb) in size.
Format Images must be in .gif, .png, or .jpg format.
Advanced Custom Order Form Images
Upload LimitYou can upload 20 unique images to your vendor account. This amount includes images used for an Advanced Custom Order Form.
Image SpecificationsBecause the Advanced Custom Order Form is customizable using HTML and CSS, there are multiple areas of the Advanced Custom Order Form that you specify to display an image. Adding images to this order form may requirement the assistance of someone who is familiar with web development.
CLICK HERE for more information on how to customize an Advanced Custom Order Form.
Format Images must be in .gif, .png, or .jpg format.
Image Regulations
ClickBank is unable to accept images, image name tags, and image alt tags that contain nudity, profanity, copyrighted material or trademark names, or anything that violates any of ClickBanks policies. ClickBank is also unable to accept images, image name tags, and image alt tags that displaytrust seals such asMcAfeeorVeriSign.
Image Approval
Once you add an image to your account, it is automatically submitted for approval. Our compliance team reviews images daily, so there is little wait time between submission and approval.
Once your image is approved, its status on your My Images page will indicate so. If your image violates our image regulations or requirements, the ClickBank Compliance Team will notify you and the status of the image will be set to Disapproved, and it will not be displayed with your product.
Image Best Practices
When adding an image to your account, its important to keep the following best practices in mind.
Mirror header images used on your order form to the header image on your website. This helps keep a consistent feel throughout the buying experience.
Use the same product image on your sales page and your order form. This will reduce customer confusion.
Keep image design similar throughout your sales page and your order form.
Dont use pixelated or stretched images.
How do I upload an image to my account?
Follow these steps to add an image to your account.
Step 1: Log in.
Log in to your ClickBank Account.
ClickTip: If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Step 2: Click the Vendor Settings tab.
Locate and click the Vendor Settings tab on the horizontal navigation bar near the top of the screen. Clicking this tab will reveal a sub-navigation bar.
Step 3: Click the My Images tab.
On the sub-navigation bar, click the My Images tab. Clicking this tab will direct you to the My Images page.
ClickTip: The My Images tab will not be displayed until you have at least one approved product. If you wish to add images to your first product, you can do so after the product is approved.
Step 4: Click the Add New Image button.
Click the Add New Image button on the right side of the My Images screen.
Step 5: Provide the required image details.
Once you click the Add New Image button, you will be directed to the Add New Image page where you must provide the following information about the image:
Name: Provide a descriptive name for your image. The name will be used to identify your image throughout the upload and assignment process.
Alt Tag:his is used to describe the image if a user has images disabled in their browser or is using a screen reader.
Image Type: From the "Image Type" dropdown menu select how this image will be used. You can select Advanced Customer Order Form Image, Header Image (Basic Custom Order Form), or Product Image.
Step 6: Add your image.
Once you add the information to the provide fields, you can drag or drop an image into the upload space. Or, you can browse for an image by clicking the Browse link.
Step 7: Check the box.
Check the box that indicates you agree that the image does not violate the ClickBank image terms and conditions.
Step 8: Click Upload.
Once you have added the necessary information and checked the box, click the "Upload" button to upload your image to your vendor image bank.
Step 9: Wait for image approval.
Once you upload your image, the ClickBank Compliance Team will review it and make sure that it complies with our regulations. This process can take up to two business days. If the image is approved, the status of the image on the "My Images" page will change to "Approved." If there are issues with your image, the ClickBank Compliance Team will contact you.
Once your image is approved, you can proceed to assign it to a product.
How do I assign an approved image to my product?
Once an image is approved, it will be added to your bank of images attached to your ClickBank Vendor account. In order to assign this image to one of your products, follow these steps.
Step 1: Log in to your account.
Log in to your ClickBank Account.
ClickTip: If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Step 2: Click the Vendor Settings tab.
Locate and click the Vendor Settings tab on the horizontal navigation bar near the top of the screen. Clicking this tab will reveal a sub-navigation bar.
Step 3: Click the My Products tab.
On the navigation bar, click the "My Products" tab. Clicking this tab will direct you to the "My Products" page.
Step 4: Select the tab where your desired product is located.
If you wish to add an image to a standard digital or physical product, select the "Standard Products" tag. If you wish to add an image to a recurring billing product, select the "Recurring Billing Products" tab.
Step 5: Select the product you wish to add an image to and click the Edit Icon.
Locate the product you want to assign an image to on the table and click the "Edit" icon under the "Actions" column.
ClickTip: If you have not added a product yet, click the Add New Product. Your product must be approved before you can add an image to it.
CLICK HERE for more information on how to add a product to your vendor account.
Step 6: Select the image you wish to assign to this product.
From the Image drop-down menu, select the image you wish to assign to this product. Images will be listed by the name you assigned them when you added them to your account for approval.
Step 7: Click the Save Changes button.
Once you have selected the image you wish to assign, click the "Save" button. Clicking this button will assign the image to your product.
How do I add a header image to a Basic Custom Order Form?
To add an image to a Basic Custom Order Form, follow these instructions.
Step 1: Log in to your account.
Log in to your ClickBank Account.
ClickTip: If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Step 2: Click the Vendor Settings tab.
Locate and click the Vendor Settings tab on the horizontal navigation bar near the top of the screen. Clicking this tab will reveal a sub-navigation bar.
Step 3: Click the My Order Form tab.
On the sub-navigationbar, click the "My Order Form" tab. Clicking this tab will direct you to the "My Order Form" page.
Step 4: Click the Add New Template button.
Locate and click the "Add New Template" button on the right side of the screen. Clicking this button will direct you to the Template Editor page.
Step 5: Enter in the required information and select image you want as the header.
To customize your basic order form, enter the following information in the provided fields:
Type: Select "Basic (Mobile Optimized) from the drop-down menu.
Template Name: Provide a name for the template.
Header Image: Select the header image you wish to use from the drop-down menu. Images are named according to the name you provided when you uploaded them to your vendor image bank.
Background Color: Select a background color from the dropdown menu, or provide the hex color code.
Pay Button Background Color:Select a pay button background color from the dropdown menu, or provide the hex color code.
Pay Button Font Color:Select a pay button font color from the dropdown menu, or provide the hex color code.
Select whether you wish to show this header on the "Success" page by checking the box or leaving it unchecked.
Step 6: Click the Save Changes button.
Once you have provided the required information and elements, click the "Save Changes" button. Clicking the "Save Changes" button updates any changes to your Basic Order Form template, including any added images.
How do I add a header image to my Advanced Custom Order Form?
The Advanced Custom Order Form requires a basic understanding of CSS and HTML.
View ArticleIf you want to remove or edit an image that is attached to one of your approved products, follow these instructions:
Step 1: Log in to your account.
Log in to your ClickBank Account using your login credentials.
CLICK HERE to learn about adding an image to your image bank. ClickTip: If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
CLICK HERE for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Step 2: Click the Vendor Settings tab.
Locate and click the Vendor Settings tab on the horizontal navigation bar near the top of the screen. Clicking this tab will reveal a sub-navigation bar.
Step 3: Click the My Products tab.
On the sub-navigation bar, locate and click the My Products tab. Clicking this tab will direct you to the My Products page.
Step 4: Locate the product that the image you wish to remove or edit is attached to.
Depending o the type of the product, select the tab that applies. Then, locate the product in the table.
Step 5: Click the Edit icon in the Actions column.
Once you have located the product, click the corresponding Edit icon in the Actions column. Clicking this icon will direct you to the Edit a Product page.
Step 6: On the Image drop-down menu, choose your selection.
If you wish to remove an image from your product so that you can delete the iamge from your product bank, select None.
If you wish to change the image associated with your product, select the new image from the drop-down menu.
ClickTip: You must first add an image to your image bank before you can attach it to a product.
Step 7: Click the Save Changes button.
One you have made your selection on the Image drop-down menu, click the Save Changes button at the bottom of the screen.
Clicking this button will save your changes and update your account.
View ArticleSome ClickBank Vendors have a lot of different products that appeal to various audiences. As an affiliate, it can be beneficial to direct your potential customers to a particular sales page, rather than sending them to a generic landing page.
Vendors can optimize this process for affiliates by adding a redirection process to their HopLink target URL (also known as a landing page). This is done by adding a particular parameter to the HopLink you use to direct the potential customer to the vendors page.
When a potential customer clicks the HopLink from your content to be directed to the vendors page, if a vendor has created a redirection system, the parameter that you have added to the HopLink will send the potential customer to a specific pitch page.
Click HERE for a comprehensive HopLink overview. ClickTip: Before proceeding with implementing directional parameters in your HopLink, make sure you are familiar with HopLinks and how to use them.
If a vendor offers a redirection system, affiliates should be able to see the redirection details on the affiliate resources page. Or, you can contact the vendor directly for more details.
Here is an example of how the vendor might display the HopLink parameter:
Product
Specific Pitch Page URL
Parameter
Product #1
http://www.product1.com
sku1
Product #2
http://www.product2.com
sku2
Product #3
http://www.product3.com
sku3
To create a HopLink that would navigate customers to a specific pitch page, you would include the parameter like this:
https://affiliate.vendor.hop.clickbank.net/?pid=sku1
If you are using encrypted HopLinks, the parameter is added in the same way:
https://27443x4mple2qt65a6lmz42fn7w3v.hop.clickbank.net/?pid=sku1
The "pid" parameter is what is the directional element of the link. When the parameter is correctly added to a HopLink, the potential customer will be directed to the desired page.
View ArticleAttention New Vendors:If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
check out this "how to" article
As a ClickBank Vendor, you may need to make changes to a product that has already been approved and accepted. Heres how:ClickTip: To add a new product, .
Step 1: Log in to your ClickBank Account.
Use your log in credentials to access your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
Locate the horizontal navigation toolbar at the top of the bag and click the Vendor Settings tab. Clicking this tab reveals a sub-navigation toolbar.
Step 3: Click the My Products tab.
On the sub-navigation tool bar, locate and click the My Products tab. Clicking this tab directs you to the My Products page.
Step 4: Select the type of product you want to edit from the product tabs.
Depending on the particular type of the product you wish to edit, select the corresponding tab from the product tabs. You can select from Standard Products, Recurring Billing Products, or Physical Products.
Step 5: Click the Edit Product icon.
Locate the particular product you wish to edit and click the Edit icon in the Actions column. This will direct you to the Edit a Product page.
Step 6: Edit the desired properties.
Locate and edit the desired properties. Below find a list of properties you can edit and properties that you cannot edit.
ClickTip: Depending on the product type, some fields are not editable. These fields will be greyed out. Fields that can be edited will be able to be changed from the "Edit a Product" page.
Step 7: Click the Save Changes button.
Once you have made the necessary changes, click the "Save Changes" button. This will update your product edits.
View ArticleSelling your product through ClickBank is one of the best ways to quickly get exposure and sales for your product. Within a few business days, you can be up and running and have your product promoted by our huge network of affiliates! Here are the steps for getting set up as a ClickBank vendor:
Prerequisites
Create a Pitch Page and Thank You Page
Make a Payment Link
Complete My Site Information
Complete My Products Information
Request Product Approval
Pay One-Time $49.95 Activation Charge
What's Next?
Video
Resources
Related Articles
Prerequisites
Before you begin creating a product listing in ClickBank, you should create the product itself; acquire all necessary legal documentation, includingcopyrights; and perform your own quality assurance.
See the Promotional Guidelines and Product Guidelines articles, and the ClickBank Client Contract, for more information about these requirements.
You must also create a ClickBank account before you can create a product. See the Signing Up For a ClickBank Account article for more information.
Finally, if you plan to sell physical products, verify that the type of product can be sold through ClickBank, and plan a fulfillment solution. See the Selling Physical Products article for more information about these requirements.
Create a Pitch Page and Thank You Page
To sell a product through ClickBank, you will need your own website, including web hostingand a registered domain name. You cannot sell a product through ClickBank using a web page hosted on free sites, and ClickBank does not provide hosting for web pages or assistance with design or coding of websites. See our Partners page for a list of third parties that can help you with this process.
You must create two pages on your website that are used to sell your ClickBank product: pages that we at ClickBank call a Pitch Page and a Thank You Page.
The Pitch Page
The Pitch Page is used to describe your product to potential customers and convince them to buy. It is sometimes referred to as a "sales page." When customers are ready to buy they click on a ClickBank payment link on your Pitch Page that links them to the ClickBank order form, where customers can place their order. In addition to the ClickBank payment link (see Make a Payment Link for specific instructions), your Pitch Page must include the following information:
A detailed description of the product.
The cost of the product.
For recurring billing products, be sure to clearly state all the details of the rebill schedule, including the number of times a customer is billed, and how frequently they will be billed. For example, you should say, "Your initial charge will be $19.95. You will then be charged $9.95 per month for the next 11 months."
The file format of your product, as well as any particular software or operating system required to use it (e.g., Microsoft Word, Adobe Acrobat, etc.).
If your product is only useful to customers in a particular geographic region or country, be sure to say so.
How the product will be delivered (e.g., direct download, via email, etc.).
How long delivery will take (e.g., immediate, 5 minutes, etc.).
For recurring billing products, explain how the product will be delivered, and how often. For example, if you sold a monthly newsletter, you could say that it will be delivered by email on the 1st of each month.
To ensure your use of a ClickBank trademark does not mislead consumers as to any sponsorship, affiliation or endorsement by ClickBank of your company, products or services, you will need to add a disclaimer to your Pitch Page(s) and Thank You Page(s). Here is the necessary disclaimer:
ClickBank is the retailer of products on this site. CLICKBANK is a registered trademark of Click Sales, Inc., a Delaware corporation located at 1444 S. Entertainment Ave., Suite 410 Boise, ID 83709, USA and used by permission. ClickBank's role as retailer does not constitute an endorsement, approval or review of these products or any claim, statement or opinion used in promotion of these products.
Be prepared to provide a script for your video if ClickBank requests it. Scripts are always required for videos over 15 minutes, and may be required for shorter videos as well. This script will help our Business Services team review yoursubmissionwith a quicker turnaround time. It is best to submit that script prior to video creation in case edits to your video must be made. You can submit your script by sending an email to [email protected]. For more information on the requirements, see the Promotional Guidelines article.
All statements made on the Pitch Page are subject to ClickBank's Client Contract and Product Requirements, as well as all applicable federal and state laws, including, but not limited to, U.S. Federal Trade Commission regulations, policies, and guidelines governing advertising, disclosure, and consumer protection. These rules can be found at www.ftc.gov. Also, please be sure to read our blog poston important guidelines for ClickBank vendors before submitting your product for approval.
The Thank You Page
The Thank You Page is the page customers will see after they purchase your product. Customers will only see this page if their purchase has been approved and the payment processed. In addition to thanking the customer for their purchase, your Thank You Page must include the following information:
Customers must be able to reach you if they have a question about your product need technical assistance after the purchase. Please include an email address, a link to your email address, or a contact us link on your Thank You Page.
ClickBank Trust Badge (CBTB)
A reminder to the customer that theircredit card or bank statement will show a charge by ClickBank or CLKBANK*COM, rather than a reference to your specific product. This reminder should be prominent, as customers sometimes request refunds because they forget that ClickBank is handling the purchase.
Clear instructions on how to download or access the product, or information on how and when it will be delivered to them.
To ensure your use of a ClickBank trademark does not mislead consumers as to any sponsorship, affiliation or endorsement by ClickBank of your company, products or services, the following disclaimer needs to be at the bottom of any page with a ClickBank reference:
ClickBank is the retailer of products on this site. CLICKBANK is a registered trademark of Click Sales, Inc., a Delaware corporation located at 1444 S. Entertainment Ave., Suite 410 Boise, ID 83709, USA and used by permission. ClickBank's role as retailer does not constitute an endorsement, approval or review of these products or any claim, statement or opinion used in promotion of these products.
The ClickBank Trust Badge (CBTB)
Because ClickBank is recognized as an internet retailer by the major card brands and payment industry, there is an additional piece that must be implemented called the ClickBank Trust Badge (CBTB).
The ClickBank Trust Badge is required on anyof your pages that contains a ClickBank paylink as well as the Thank You Page. The Badge is presented as either a header bar or a floating tab, and is implemented through a line of JavaScript the vendor places in the HTML of a page.
The CBTB comes in eight (8) color options, four (4) grayscale and four (4) color. The vendor has the choice to implement the color scheme that best matches existing marketing efforts.
The CBTB can be implemented in one of two formats. The first is a floating tab. For example:
Selling Recurring Products
The second format is a header bar. For example:
NOTE The CBTB cannot be used on a pagecreated usingWix.
See the ClickBank Trust Badge article for more information.
Make a Payment Link
When a customer is on your Pitch Page and ready to buy your product, you need to provide them with a payment link that sends them to the ClickBank order form, where they can enter their payment information and complete the transaction. Once the payment is approved, the customer is taken to a page hosted by ClickBank that confirms their order by providing them with a unique receipt number. Customers are then prompted to click a final link that takes them from this confirmation page to your Thank You Page, where you provide them with the information detailed above. You'll need to manually create the payment link to send customers to the order form, and then insert this payment link in HTML code on your Pitch Page. Put the HTML code for your payment link in the following format:
https://VENDOR.pay.clickbank.net/?cbitems=ITEM
Here it is in HTML:
<a href="https://VENDOR.pay.clickbank.net/?cbitems=ITEM" target="cb">CLICK HERE TO PURCHASE</a>
You must customize this HTML code to link to the order form for your specific product:
Replace ITEM with the item number of the product for sale. As you set up products to sell in your ClickBank account, each product will be assigned a unique number: 1, 2, 3, etc. If you are setting up your first product, the item number is 1.
Replace VENDOR with your ClickBank account nickname.
If you want, you can replace CLICK HERE TO PURCHASE with any text you prefer, or if you are familiar with HTML you can insert code to make the payment link an image.
See Creating a Payment Link for more information.
Test Your Payment Link
Before submitting your product for approval, you must first place a test order for your product as if you were a customer. That way, you can make sure all of your links are working before potential customers try to buy. Testing your payment link also helps ensure your product is approved the first time by ClickBanks Business Services.
To make a test purchase, youll need to use test credit card details that ClickBank provides to you. You will not be able to place test orders using a real credit card number for products that have not been submitted or approved.
To make a test purchase:
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Site.
In the Testing Your Products box, click Generate New Card Number.This creates a credit card number, expiration date, and validation code you can use to place test orders. This card information will be valid for 24 hours, after which time it will expire and will no longer be usable for test orders.
Take note of the credit card information.
Go to the Pitch Page for the product you want to test, and click through the payment link, which should take you to the ClickBank order form.
Enter information into each field of the order form. You can use any address information you want, but enter the test credit card details you created.
Verify the information on the order confirmation page. Click through to download your product, which should take you to the correct Thank You Page URL for the product you are testing.
If you receive errors during a test purchase, here are some things to check:
Is your payment link set up correctly?
Is your ClickBank nickname spelled correctly?
Did you enter the test credit card information correctly?
Do you have the correct item number listed in the payment link?
Have you saved your Thank You Page URL in the My Products section of your account?
Complete My Site Information
Designate a HopLink Target URL
One of the biggest benefits of being a ClickBank vendor is having access to our huge affiliate network. Affiliates advertise our vendors' products by enticing visitors to click on their affiliate link (also known as a HopLink) and "hop" over to your Pitch Page to make a purchase. The first step to taking advantage of our affiliate network is specifying the URL where affiliates should send potential customers, which we call the HopLink Target URL. Typically, the HopLink Target URL is the same URL as your Pitch Page, although this is not always the case. To designate a HopLink Target URL, follow the steps below:
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Site.
Click Edit to the right of the Marketplace Information section.
Enter your HopLink Target URL in the top field.
Enter Marketplace Information (see below).
Enter Marketplace Information
After you've designated a HopLink Target URL, fill out details about your product to display in the ClickBank Marketplace. An accurate and compelling Marketplace description will help affiliates find your product and can convince them to promote it. If for any reason you do not wish to utilize our affiliate network, you do not need to fill out this information. For tips on writing a great Marketplace description, see the Attracting Affiliates to Promote Your Offerings article.
You can enter the following marketplace information:
Marketplace Category and Subcategory The category and subcategory in which to display your product.
Marketplace Title Your site or product's title in the marketplace. This can be up to 70 characters long.
Marketplace Description A description of your site or product. This can be up to 250 characters long.
Commission Rate The base commission rate you will pay to affiliates if they successfully send a buying customer to your site. This rate applies unless it is overridden by product, Upsell Flow, commission tier, or JV contract commission rates. See the Affiliate Commission Hierarchy article for more information.On each affiliate-driven sale, this commission rate is taken out of the remainder left after ClickBank's payment processing charges have been assessed.
Affiliate Tools URL If you have created a page with tools for your affiliates, such as copy, graphics, or recommendations, enter the URL here.
Affiliate Support Email Address If you have an email address through which affiliates can contact you with questions or concerns, enter it here.
Finally, click the Save Changes button.
Complete My Products Information
To enter important information about your product, such as the location of your Thank You page and your suggested retail price, you can create a new product entry.
NOTE If you are creating a physical product, you must first create a shipping profile to indicate the countries to which you can ship the product. See the Selling Physical Products article for more information about creating a shipping profile.
The fields displayed for the new product vary based on the type of product you want to create:
One-Time Digital Products
Recurring Digital Products
One-Time Physical Products
Recurring Physical Products
Digital Product With One-Time Physical Component
Physical Product With Recurring Digital Component
One-Time Digital Products
Log into your ClickBank account.
Click the Vendor Settingstab.
ClickMy Products.
ClickAdd New Product.
In theProduct Type field, select One-Time Digital Product.
Enter the Product Details:
Product Category The category of the product.
Item Number Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
Product Title The product title that should be displayed on the ClickBank order form. This field islimited to 70 characters. This title does not appearin the ClickBank Marketplace.
Language The language in which the product is offered.
Image (Optional) The image displayed on the order form for the product. You can select any approved image that you have uploaded.
Pitch Page URL The URL where you will offer the recurring billing product to your customers.This might be the same as the HopLink Target URL on the My Site page.
Mobile Pitch Page URL (Optional) The URL where you will offer the product to customers on mobile devices.
Max Purchase Quantity The maximum quantity available for a single purchase.
Enter the Product Pricing and Commission information:
Product Currency The currency with which customers can purchase the product.
Product Price The price the customer pays for a one-time product. This price must be at least $3. If you are using a currency other than US Dollars, the price must be worth at least $3 according to the current exchange rate.
Commission The commission percentage an affiliate receives for the sale of a one-time product.
Enter the Product Delivery Details. You must provide at least one delivery option:
Digital Product Upload You can upload a single file here to have it delivered by ClickBank. If your product includes more than one file, you must deliver it through your Thank You page instead. See the Digital Product Upload article for more information about this option.
NOTE: If you plan on hosting your product on your Thank You Page this option is not required.
Thank You Page URL The URL where the customer is taken after purchase, whichprovides instructions on how to retrieve the product.
Mobile Thank You Page URL The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
ClickSave Product.The system assigns a status of Approval Request Required to the product.Go to the Request Product Approval heading for information about requesting approval.
Recurring Digital Products
Log into your ClickBank account.
Click the Vendor Settingstab.
ClickMy Products.
ClickAdd New Product.
In the Product Type field, select Recurring Digital Product.
Enter the Product Details:
Product Category The category of the product.
Item Number Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
Product Title The product title that should be displayed on the ClickBank order form. This field islimited to 70 characters. This title does not appearin the ClickBank Marketplace.
Language The language in which the product is offered.
Image (Optional) The image displayed on the order form for the product. You can select any approved image that you have uploaded.
Description A description of the product that is displayed on the ClickBank order form. This field is limited to 255 characters. This description does not appear in the ClickBank Marketplace.
Pitch Page URL The URL where you will offer the recurring billing product to your customers.This might be the same as the HopLink Target URL on the My Site page.
Mobile Pitch Page URL (Optional) The URL where you will offer the product to customers on mobile devices.
Max Purchase Quantity The maximum quantity available for a single purchase.
Enter the Product Pricing and Commission information:
Product Currency The currency with which customers can purchase the product.
Initial Price The price the customer pays for the initial purchase of a recurring billing product.The initial price must be either $0 or at least $1.00.If you are using a currency other than US Dollars, the price must be worth either $0 or at least $1 according to the current exchange rate.
ClickBank charges a $.50 fee for the initial sale of a product with a free trial (a $0 initial price). This fee is displayed using the code ftfee-01 in transactions reporting. NOTE The ability to create a product with a $0 initial price is an admin-controlled feature. Contact ClickBank if you want to offer a product with a free trial.
Initial Commission The commission percentage an affiliate receives for theinitial sale of a recurringproduct. You can allow commission tiers to override the value specified here.
Use Initial Product title and description This checkbox specifies that the product title and product details for the initial product should be used for each rebill as well. You can deselect this checkbox to provide a separate title and description for the rebill portion of a recurring product.
Recurring Product Title This title is used for the rebills of a recurring product in communications with customers.
Recurring Product Description This description is used for the rebills of a recurring product in communications with customers.
Recurring ProductPrice The price the customer pays for each subsequent payment for the duration of a recurring product.The minimum rebill price is $4.95.If you are using a currency other than US Dollars, the price must be worth at least $4.95 according to the current exchange rate.
Recurring Commission The commission percentage an affiliate receives for each rebill of a recurring product. You can allow commission tiers to override the value specified here.
Rebill Frequency How often the customer is rebilled for a recurring product. You can select a pre-existingfrequency (weekly, every other week, monthly, quarterly, semi-annually, or annually) or create a new frequency by specifying a number of days, weeks, or months. Frequencies can range from one day to one year. The ability to offer semi-annual and annual products is an admin-controlled feature, so contact ClickBank if you want to offer semi-annual or annual products.
Pre-rebill Email Notification The number of days prior to a recurring billing the customer will receive a pre-rebill notification email. This number of days must be less thanthe rebill frequency.
Subscription Duration The number of times a customer is billed, including the initial payment and all rebills, for a recurring product.
Trial Period The number of days before the second bill will occur for a recurring product. If a trial period is selected, the initial payment period equals the number of days selected as the trial period. The frequency selected will apply to the rest of the subscription. For example, a subscription offering a fourteen-daytrial period with a duration of 65 monthly payments will have one two-week trial period and 64 monthly rebills. The trial period timeframe cannot exceed 31 days.
Enter the Product Delivery Details:
Thank You Page URL The URL where the customer is taken after purchase, whichprovides instructions on how to retrieve the product.
Mobile Thank You Page URL The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
ClickSave Product.The system assigns a status of Approval Request Required to the product. Go to the Request Product Approval heading for information about requesting approval.
One-Time Physical Products
Log into your ClickBank account.
Click the Vendor Settingstab.
ClickMy Products.
ClickAdd New Product.
In the Product Type field, select One-Time Physical Product.
Enter the Product Details:
Item Number Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
Product Title The product title that should be displayed on the ClickBank order form. This field islimited to 70 characters. This title does not appearin the ClickBank Marketplace.
Language The language in which the product is offered.
Image (Optional) The image displayed on the order form for the product. You can select any approved image that you have uploaded.
Pitch Page URL The URL where you will offer the recurring billing product to your customers.This might be the same as the HopLink Target URL on the My Site page.
Mobile Pitch Page URL (Optional) The URL where you will offer the product to customers on mobile devices.
Max Purchase Quantity The maximum quantity available for a single purchase.
Enter the Product Pricing and Commission information:
Product Currency The currency with which customers can purchase the product.You can sell the product in any currency, but the product currencymust match the currency used in the shipping profile.
Product Price The price the customer pays for a one-time product.This price must be either $0 or at least $3. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $3 according to the current exchange rate.
If you offer a $0 product, you can give affiliates a commission on the shipping and handling charges, which are not normally included in commission calculations.NOTE The ability to offer $0 products and the ability to give commissions on shipping and handling are admin-controlled. Contact ClickBank if you want access to these features.
Commission The commission percentage an affiliate receives for the sale of a one-time product.
Enter the Product Delivery Details:
Thank You Page URL The URL where the customer is taken after purchase, whichprovides instructions on how to retrieve the product.
Mobile Thank You Page URL The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
Shipping Profile The shipping profile to use with a physical product. The currency used in the shipping profile must match the product currency.See the Selling Physical Products article for more information about creating a shipping profile.
Delivery Method The method by which a physical product is delivered.
Delivery Speed The estimated time it will take for a physical product to be delivered.
ClickSave Product.The system assigns a status of Approval Request Required to the product.Go to the Request Product Approval heading for information about requesting approval.
Recurring Physical Products
Log into your ClickBank account.
Click the Vendor Settingstab.
ClickMy Products.
ClickAdd New Product.
In the Product Type field, select Recurring Physical Product.
Enter the Product Details:
Item Number Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
Product Title The product title that should be displayed on the ClickBank order form. This field islimited to 70 characters. This title does not appearin the ClickBank Marketplace.
Language The language in which the product is offered.
Image (Optional) The image displayed on the order form for the product. You can select any approved image that you have uploaded.
Description A description of the product that is displayed on the ClickBank order form. This field is limited to 255 characters. This description does not appear in the ClickBank Marketplace.
Pitch Page URL The URL where you will offer the recurring billing product to your customers.This might be the same as the HopLink Target URL on the My Site page.
Mobile Pitch Page URL (Optional) The URL where you will offer the product to customers on mobile devices.
Max Purchase Quantity The maximum quantity available for a single purchase.
Enter the Product Pricing and Commission information:
Product Currency The currency with which customers can purchase the product.You can sell the product in any currency, but theproduct currencymust match the currency used in the shipping profile.
Initial Price The price the customer pays for the initial purchase of a recurring billing product.The initial price must be either $0 or at least $1.00.If you are using a currency other than US Dollars, the price must be worth either $0 or at least $1 according to the current exchange rate.
ClickBank charges a $.50 fee for the initial sale of a product with a free trial (a $0 initial price). This fee is displayed using the code ftfee-01 in transactions reporting. NOTE The ability to create a product with a $0 initial price is an admin-controlled feature. Contact ClickBank if you want to offer a product with a free trial.
Initial Commission The commission percentage an affiliate receives for theinitial sale of a recurringproduct. You can allow commission tiers to override the value specified here.
Use Initial Product title and description This checkbox specifies that the product title and product details for the initial product should be used for each rebill as well. You can deselect this checkbox to provide a separate title and description for the rebill portion of a recurring product.
Recurring Product Title This title is used for the rebills of a recurring product in communications with customers.
Recurring Product Description This description is used for the rebills of a recurring product in communications with customers.
Recurring ProductPrice The price the customer pays for each subsequent payment for the duration of a recurring product.The minimum rebill price is $4.95.If you are using a currency other than US Dollars, the price must be worth at least $4.95 according to the current exchange rate.
Recurring Commission The commission percentage an affiliate receives for each rebill of a recurring product. You can allow commission tiers to override the value specified here.
Rebill Frequency How often the customer is rebilled for a recurring product.You can select apre-existingfrequency (weekly, every other week, monthly, quarterly, semi-annually, or annually) orcreate a new frequency by specifying a number of days, weeks, or months. Frequencies can range from one day to one year.The ability to offer semi-annual and annual products is an admin-controlled feature, so contact ClickBank if you want to offer semi-annual or annual products.
Pre-rebill Email Notification The number of days prior to a recurring billing the customer will receive a pre-rebill notification email.This number of daysmust be less thanthe rebill frequency.
Subscription Duration The number of times a customer is billed, including the initial payment and all rebills, for a recurring product.
Trial Period The number of days before the second bill will occur for a recurring product. If a trial period is selected, the initial payment period equals the number of days selected as the trial period. The frequency selected will apply to the rest of the subscription. For example, a subscription offering a fourteen-daytrial period with a duration of 65 monthly payments will have one two-week trial period and 64 monthly rebills. The trial period timeframe cannot exceed 31 days.
Enter the Product Delivery Details:
Thank You Page URL The URL where the customer is taken after purchase, whichprovides instructions on how to retrieve the product.
Mobile Thank You Page URL The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
Shipping Profile The shipping profile to use with a physical product.The currency used in the shipping profile must match the product currency.See the Selling Physical Products article for more information about creating a shipping profile.
Delivery Method The method by which a physical product is delivered.
Delivery Speed The estimated time it will take for a physical product to be delivered.
ClickSave Product.The system assigns a status of Approval Request Required to the product.Go to the Request Product Approval heading for information about requesting approval.
Digital Product With One-Time Physical Component
Log into your ClickBank account.
Click the Vendor Settingstab.
ClickMy Products.
ClickAdd New Product.
In the Product Type field, select Digital Product With One-Time Physical Component.
Enter the Product Details:
Product Category The category of the product.
Item Number Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
Product Title The product title that should be displayed on the ClickBank order form. This field islimited to 70 characters. This title does not appearin the ClickBank Marketplace.
Language The language in which the product is offered.
Image (Optional) The image displayed on the order form for the product. You can select any approved image that you have uploaded.
Pitch Page URL The URL where you will offer the recurring billing product to your customers.This might be the same as the HopLink Target URL on the My Site page.
Mobile Pitch Page URL (Optional) The URL where you will offer the product to customers on mobile devices.
Max Purchase Quantity The maximum quantity available for a single purchase.
Enter the Product Pricing and Commission information:
Product Currency The currency with which customers can purchase the product.You can sell the product in any currency, but theproduct currencymust match the currency used in the shipping profile.
Product Price The price the customer pays for a one-time product.This price must be either $0 or at least $3. If you are using a currency other than US Dollars, the price must be worth either $0 or at least $3 according to the current exchange rate.
If you offer a $0 product, you can give affiliates a commission on the shipping and handling charges, which are not normally included in commission calculations.NOTE The ability to offer $0 products and the ability to give commissions on shipping and handling are admin-controlled. Contact ClickBank if you want access to these features.
Commission The commission percentage an affiliate receives for the sale of a one-time product.
Enter the Product Delivery Details:
Digital Product Upload You can upload a one-time digital product here to have it delivered by ClickBank.
Thank You Page URL The URL where the customer is taken after purchase, whichprovides instructions on how to retrieve the product.
Mobile Thank You Page URL The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
Shipping Profile The shipping profile to use with a physical product.The currency used in the shipping profile must match the product currency.See the Selling Physical Products article for more information about creating a shipping profile.
Delivery Method The method by which a physical product is delivered.
Delivery Speed The estimated time it will take for a physical product to be delivered.
ClickSave Product.The system assigns a status of Approval Request Required to the product.Go to the Request Product Approval heading for information about requesting approval.
Physical Product With Recurring Digital Component
Log into your ClickBank account.
Click the Vendor Settingstab.
ClickMy Products.
ClickAdd New Product.
In the Product Type field, select Physical Product With Recurring Digital Component.
Enter the Product Details:
Product Category The category of the product.
Item Number Each product in your account must have a unique item number. This value can include letters, numbers, and dashes.
Product Title The product title that should be displayed on the ClickBank order form. This field islimited to 70 characters. This title does not appearin the ClickBank Marketplace.
Language The language in which the product is offered.
Image (Optional) The image displayed on the order form for the product. You can select any approved image that you have uploaded.
Description A description of the product that is displayed on the ClickBank order form. This field is limited to 255 characters. This description does not appear in the ClickBank Marketplace.
Pitch Page URL The URL where you will offer the recurring billing product to your customers.This might be the same as the HopLink Target URL on the My Site page.
Mobile Pitch Page URL (Optional) The URL where you will offer the product to customers on mobile devices.
Max Purchase Quantity The maximum quantity available for a single purchase.
Enter the Product Pricing and Commission information:
Product Currency The currency with which customers can purchase the product.You can sell the product in any currency, but theproduct currencymust match the currency used in the shipping profile.
Initial Price The price the customer pays for the initial purchase of a recurring billing product.The initial price must be either $0 or at least $1.00.If you are using a currency other than US Dollars, the price must be worth either $0 or at least $1 according to the current exchange rate.
ClickBank charges a $.50 fee for the initial sale of a product with a free trial. This fee is displayed using the code ftfee-01 in transactions reporting.NOTE The ability to create a product with a $0 initial price is an admin-controlled feature. Contact ClickBank if you want to offer a product with a free trial.
Initial Commission The commission percentage an affiliate receives for theinitial sale of a recurringproduct. You can allow commission tiers to override the value specified here.
Recurring ProductPrice The price the customer pays for each subsequent payment for the duration of a recurring product.The minimum rebill price is $4.95.If you are using a currency other than US Dollars, the price must be worth at least $4.95 according to the current exchange rate.
Recurring Commission The commission percentage an affiliate receives for each rebill of a recurring product. You can allow commission tiers to override the value specified here.
Rebill Frequency How often the customer is rebilled for a recurring product.You can select apre-existingfrequency (weekly, every other week, monthly, quarterly, semi-annually, or annually) orcreate a new frequency by specifying a number of days, weeks, or months. Frequencies can range from one day to one year.The ability to offer semi-annual and annual products is an admin-controlled feature, so contact ClickBank if you want to offer semi-annual or annual products.
Pre-rebill Email Notification The number of days prior to a recurring billing the customer will receive a pre-rebill notification email.This number of daysmust be less thanthe rebill frequency.
Subscription Duration The number of times a customer is billed, including the initial payment and all rebills, for a recurring product.
Trial Period The number of days before the second bill will occur for a recurring product. If a trial period is selected, the initial payment period equals the number of days selected as the trial period. The frequency selected will apply to the rest of the subscription. For example, a subscription offering a fourteen-daytrial period with a duration of 65 monthly payments will have one two-week trial period and 64 monthly rebills. The trial period timeframe cannot exceed 31 days.
Enter the Product Delivery Details:
Thank You Page URL The URL where the customer is taken after purchase, whichprovides instructions on how to retrieve the product.
Mobile Thank You Page URL The URL where a customer using a mobile device is taken after purchase, which provides instructions on how to retrieve the product.
Shipping Profile The shipping profile to use with a physical product.The currency used in the shipping profile must match the product currency.See the Selling Physical Products article for more information about creating a shipping profile.
Delivery Method The method by which a physical product is delivered.
Delivery Speed The estimated time it will take for a physical product to be delivered.
ClickSave Product.The system assigns a status of Approval Request Required to the product.Go to the Request Product Approval heading for information about requesting approval.
Request Product Approval
Before you can start selling your product with ClickBank, it needs to be approved by ClickBank's Business Services. Once you've completed the steps above, you can submit a product approval request by following the steps below:
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Products.
Locate the product to be approved.
Request product approval by clicking the Submit Product Approval Request iconin the Actions column of the product listing.
Fill out the Request Product Approval form.The contents of this form vary based on the product type.
Verify the information. If the information is accurate, check the checkbox indicating that the listed information is accurate.
Click Submit Product Approval Request at the bottom of the form.The system will assign a status of Approval Requested.A member from ClickBank Business Services will review your site and product information to determine if it will be approved or disapproved.
If approved, the system will update the product status to Approved. You can then begin to sell the product to customers.
If disapproved, the system will update the product status to Disapproved. You can modify the product to resolve any issues and resubmit it.
You will typically receive the results of your request within three to five business days via email.
If the product you would like to submit for approval is a physical product other than flat media, you must request a 30 minute product consultation with Clickbank and complete a survey. Click here to schedule your consultation, the link to complete your survey will be provided in your confirmation.
Pay One-Time $49.95 Activation Charge
Once you receive the approval email for your first product, you will need to pay your one-time $49.95 activation charge. You'll receive instructions from Business Services on how to log in and pay the activation charge. You can pay by credit/debit card, PayPal, or money order.
NOTE If you already have one or more ClickBank accounts with active products, you canpaya discounted activation charge of $29.95 for additional accounts.To receive the discounted activation fee for your additional vendor accounts, include a note in the "Comments" section of the first product approval request you submit from the new account, stating that you would like the discounted activation fee for your new accountand includingthe nickname of your first account or the receipt number of the initial activation charge payment.
Once your payment has gone through successfully, your site status on the My Site page will change to Activated, and you can begin selling your approved products. Please note that you cannot pay the activation charge until your product has been approved and you have received notification from Business Services.
If you would like to delay your Marketplace listing until a specific date (for example, if you have a scheduled "launch date" for your product) you can wait until the day before you wish to launch to pay your activation fee. Once your product is activated, it will be live in our Marketplace within 24 hours.
What's Next?
Once your product is activated, it will be listed in the ClickBank Marketplace and ready for affiliates to promote. You can also begin accepting orders through the ClickBank Order Form.
Adding Product Images
Once you've completed your product listing, it's a good idea to add a Product Image. Once it's approved and linked with aproduct, your product image appearson the ClickBank order form for that product. Products with images tend to convert better than products without them. Since many ClickBank products are digitally delivered, many vendors create "virtual images" of the products by having an image of a book cover with their eBook's title on it, or an image of a box of software for a software package, etc.
For more information on product images and titles, see the Product Images and Titles article.
Attracting Affiliates
You can create an affiliates page toprovide additional information, images, resources, and more to potential affiliates. These resources let you control your branding and also make it easier for affiliates to promote your product.
For more information about providing resources for affiliates, see the Attracting Affiliates to Promote Your Offerings article.
Providing Customer Service
Once you begin selling your product, you will need to be prepared to offer customer service, such as answering questions about your product and handling refund requests.
For more information about providing customer service, see the Customer Support Ticket System article.
Video
Resources
Vendor Launch Checklist
The Vendor Launch Checklist is a document containing links and other resources for launching a new product.
Product Creation Checklist
You can use this checklist to make sure that you've completed every step of the product creation product.
Required
__ Create your product.If your product is digital, make sure that it's available in a format that is accessible by people using different operating systems and software. For example, not everyone has Microsoft Word on their computer.
__ Acquire your own domain name. ClickBank does not provide hosting and does not allow you to use subdomains on another site, such as http://yourproduct.blogspot.com.
__ Create aPitch Page and Thank You Page for your product. Any pages with a payment link must include the ClickBank Trust Badge.
__ Create and test your Payment Link.
__ Complete My Site Information.Provide a HopLink Target URL.You can also add a Marketplace Title and Description so that your product will be more attractive to affiliates.
__ Complete My Products Information. Create a product entry for your first product.
__ Request Product Approval. All products must be approved by ClickBank before they can be sold.
__ Pay Activation Charge. The activation charge must be paid once for eachaccount. Once you have paid, you can begin selling your product through ClickBank.
Next Steps
__ Add a Product image. Product images are displayed on the order form, and can help create a smoothercustomer experience.
__Add an Affiliates page. This is a page on your site where you provide additional information, images, resources, and more to potential affiliates to help them promote your product. For more information on creating a great Affiliates page, see the Attracting Affiliates to Promote Your Offerings article.
__ Create a customer support process. You must be able to provide timely customer support when needed, such as offering support to customers on using your product, or responding to return requests. See the Customer Support Ticket System article for more information.
Related Articles
Selling Physical Products This article explains how to sell and ship physical products.
This article explains how to sell recurring products and manage ongoing subscriptions.
View ArticleThe ClickBank Trust Badge (CBTB) is a required header or tab that displays the ClickBank brand on any product page that has a link to a ClickBank order form.
The following subjects are covered in this article:
Overview
Implementing the CBTB
Modifying the CBTB For a Single Page
Troubleshooting
Related Articles
Overview
TheClickBank Trust Badge (CBTB) is a header, displaying the ClickBank brand, that must be displayed on all pages that contain a ClickBank pay link leading to a ClickBank order form. The CBTB is also required on the Thank You Page. This promotes a secure experience for the customer, regardless of the path that led them to your pitch page.
When the CBTB is clicked by the user, a modal displays with a short text summary identifying ClickBank as the retailer for the product.
ClickBank has provided JavaScript that can be used to add the CBTB to any product page. The CBTB can be added as a header bar or as a floating tab, and can be implemented in one of eight color palettes four greyscale and four full-color. If you are a vendor, you can choose the style and color configuration that works best with your site.
Since the CBTB is mandatory, your product can be disapproved or removed from the marketplace if your Pitch Page does not display the CBTB correctly.
Display
The CBTB can be displayed as a header bar or as a floating tab.
NOTE Users on Internet Explorer 8 will always see the header bar due to limitations within the browser.
The header bar is centered on the top of the page. When the user scrolls down, the header scrollsoffthe page. For example:
Creating a Payment Link
The floating tabcan be placed in any of the four corners of the page.
If the tab is displayed in either of the upper corners, the tab scrollsoffthe page when the user scrolls down. If the tab is displayed in either of the lower corners, it stays static and remainsin that corner when the user scrolls down. The tab is positioned 10 pixels from the edge of the browser regardless of the window size.
For example:
If the user clicks the CBTB, it expands to show information about ClickBank.
For example:
There are eight color palette choices. These are the greyscale options:
These are the color options:
You can change your configuration and color/theme selection at any time.
Language Support
ClickBank uses browser detection to display the appropriate language for the CBTB. Supported languages include English, French, German, Spanish, Italian and Portuguese (also supported on the ClickBank order form).
Implementing the CBTB
You can add the ClickBank trust badge to your pages by logging into your account and generating a custom badge. The CBTB is linked to your account, so if you have multiple accounts, you will need to generate separate CBTBs for each account.
NOTE If you use GoDaddy Website Builder version 6 or older, see the Implementing the CBTB With GoDaddy Website Builder procedure.
NOTE The CBTB cannot be used on a page created usingWix or the latest GoDaddy GoCentral Website Builder.
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Site.
Scroll down to the ClickBank Trust Badge - Injection Code" section, then click Configure Settings. For example:
Choose the badge configuration and color/theme combination that works best with your site. For example:
Click Save Changes.
Copy the unique JavaScript snippet provided. For example:
Add the JavaScript snippet to your page.
If you can edit the HTML directly, paste the JavaScript snippet into your HTML pages. We recommend placing it just above the closing header tag.For example:
If you are using a website builder or other tool to create your site, find the option for adding JavaScript to the page and add the snippet there.
The CBTB should now be displayed on your page.
View the page to verify that the CBTB is displaying properly.NOTE If you change the settings for your CBTB, it may take up to two hours for the new settings to be reflected on all of your pages.
Implementation Recommendations
To ensure the best experience for your customers with the addition of the ClickBank Trust Badge:
Include a DOCTYPE declaration at the top of your HTML so that your page doesn't render in quirks mode. For example:
<!DOCTYPE html>
If you choose to use the Centered Header Bar Badge Configuration, we recommend that you set the margin of the body tag element to 0. For example:
body{margin:0;}
Test your CBTB implementation after making any changes. We recommend that your testing include the following at a minimum:
Test your pages in different browsers and devices to confirm proper layout and functionality.
Review your own analytics to ensure that everything is tracking properly.
Ensure any proprietary scripts, such as exit pops, are working properly.
Modifying the CBTB For a Single Page
By default, the CBTB is displayed with the configuration and theme that you selected in your account. However, you can add parameters to the JavaScript on a specific page, which will override the account settings and display the CBTB with a different configuration or theme on that page.
You might want to use parameters to override the default Trust Badge selection for the purposes of split testing. With this, you may test a few different variations of the ClickBank Trust Badge to determine the best fit for your customers shopping experience.
The parameters that you can modify are position and theme.
Position
This parameter specifies the location of the ClickBank Trust Badge. It correlates to the Badge Configuration selection in your account. The possible values for this parameter are:
HEADER
TOP_LEFT
TOP_RIGHT
BOTTOM_LEFT
BOTTOM_RIGHT
Theme
This parameter specifies the ClickBank Trust Badge coloring. It correlates to the Color/Theme selection in your account. The possible values for this parameter are:
WHITE
LIGHT_GREY
DARK_GREY
BLACK
DARK_BLUE
LIGHT_BLUE
LIGHT_YELLOW
LIGHT_GREEN
Example
For example, this code displays the CBTB in the lower left corner of the page with the black color theme:
<!-- ClickBank Trust Badge --><script src='//cbtb.clickbank.net/?vendor={VENDOR}&position=bottom_left&theme=black'></script>
Troubleshooting
This section contains information about troubleshooting common issues with the CBTB. If you are having issues with the CBTB that aren't discussed on this page, contact our client services team for assistance.
If you previously implemented theAlways On Shopping Portal JavaScript, the CBTB is automatically displayed as a header bar in white. You can follow the procedures above to customize your configuration and color settings.
Restoring an Account Removed For Incorrect CBTB Use
If your account has been removed from the ClickBank Marketplace due to incorrect CBTB use, you can have your account restored.
Follow the procedures above to correctly display the CBTB on your site, then contact our client services team to have your account restored.
NOTE The CBTB is account-specific. If you have multiple accounts, you must display the CBTB for the correct account on each pitch page. Using the CBTB for one account on a pitch page for another account is not correct use.
Implementing the CBTB With GoDaddy Website Builder
GoDaddy Website Builder uses custom template code which conflicts with JavaScript libraries used by the CBTB. As a consequence, you must modify the code used for the CBTB if you are implementing it using GoDaddy Website Builder.
Use the Implementing the CBTB procedure to configure your CBTB and copy the JavaScript snippet, then use this procedure to implement the CBTB and test your implementation.
NOTE You must use a tab configuration for the CBTB if you are implementing it through GoDaddy Website Builder.
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Site.
Locatethe ClickBank Trust Badge - Injection Code section, then click Configure Settings. For example:
Choose the badge configuration and color/theme combination that works best with your site. For example:
Click Save Changes.
Copy the unique JavaScript snippet provided. For example:
Log in to the GoDaddy Website Builder and open the designer so that you can see your website and the various options for adding new elements to the page.
Click the Manage Site button in the upper right corner. This option is displayed as a button with 3 horizontal lines. For example:
Click Site Settings. For example:
On the following display, click the Site-Wide Code tab. For example:
Within the Code to put between <HEAD> tags (all pages)" text box, add the following code snippet:
<script>(function() { var define = window.define; window.define = function(package) { if (package.HandlebarsEnvironment) { window.Handlebars = package; } define.apply(this, arguments);}; })();</script>
Then, add the JavaScript code snippet copied from your ClickBank account. This snippet is in this format, with your account nickname replacing "yournickname":
<script src="//cbtb.clickbank.net/?vendor=yournickname"></script>
Click OK to save the settings.
Click Publish to publish your site.
View the page to verify that the CBTB is displaying properly.NOTE If you change the settings for your CBTB, it may take up to two hours for the new settings to be reflected on all of your pages.
Related Articles
Creating Your First Product This article describes the process of creating a product. Implementing the ClickBank Trust Badge is part of product creation.
This article explains how to create a payment link to use on your pitch page.
View ArticleIn addition to digital products, ClickBank also lets you sell physical products. You can sell a wide variety of physical products, such as books, DVDs, fitness equipment, food products, cosmetics, or supplements. Offering physical products that complement your digital products can appeal to a wider group of customers. This article explains how you can start offering physical goods to customers.
The following subjects are covered in this article:
Admin-Controlled Features
Physical Product Requirements
FDA-Regulated Products
Other Products
Product Types + Definitions
Proposition 65 (Prog 65) Warning
Marketing
FDA Regulation
FTC Regulation
Prohibited Products List
Product Testing
Banned Ingredients List
SAER (Serious Adverse Event) / AER (Adverse Event) Guidelines
Manufacturing
Commissions on Physical Products
Shipping Profiles
Creating a Physical Product
Fulfilling Orders
Refund Requests
Shipping Reports
Video
Compatibility
Related Articles
Admin-Controlled Features
All vendors can sell physical products. However, some additional capabilities are admin-controlled. Contact ClickBank if you want access to any of these capabilities:
Selling physical products with a $0 initial price
Physical Product Requirements
Flat Media
This categoryincludes books, CDs, DVDs, and other physical media products.
You must meet the following requirements to sell flat media products:
You must use ClickBanks Customer Support Ticket System to respond to tech support or refund requests.
You must send Shipping Notifications for allorders.
You must fulfill flat media orders from the United States.
You must display shipping and refund policies on your website.
To submit a flat media product for approval, you must supply the following:
Aversion of the product (either a physical copy or a digital copy).
The URL of your sales or pitch page.
See the Creating a Physical Product sectionfor more information about submitting a product for approval.
FDA-Regulated Products
To submit an FDA product for review, you must supply the following:
Name and address of manufacturer.Please provide the legal name for the manufacturer or the product, along with the complete physical address, and website URL (if available).
Name and address of fulfillmentcompany.Please provide the legal name for the manufacturer of the product, along with the complete physical address and website URL (if available).
Vendor company name.Please provide the legal name and address of the company who owns the product(s) and/or brands under submission.
Full and name and email address for signatory.Please provide the full name and email address for the vendor company representative authorized to sign the Product Addendum which will be delivered via DocuSign. (The Addendum extends our Terms or Service to over FDA-regulated products).
Label Artwork.Please provide all final label artwork file(s) in full color, PDF form, for every SKU submitted for review.Please not that any subsequent label changes must be resubmitted as new labels for review. A "label change" includes any kind of change to the label, including, but not limited to: product size, label graphics, font, claims, ingredients, new flavor(s) or formulation, etc.
Product sample.If requested, please submit a full-sized, finished product sample unit, as it ships to the consumer, of each proposed SKU. Include a sample of each size and flavor. Send the items for review to:
ClickBank Regulatory ComplianceAttn: Joie Mason1444 S. Entertainment Ave., Ste. 410Boise, ID 83709
Please note that, as part of the physical product compliance process, certain product types - all sexual enhancement and nootropic supplements, along with some weight loss and testosterone boosters - will be tested by a third-party lab or ClickBank's choice and billed to the product owner.
cGMP compliance.Certificates may be request showing that your manufacturing process and/or contract manufacturerscomply with the FDA's Current Good Manufacturing Practices. Voluntary submission of cGMP certification for your manufacturer is encouraged.
Certificate of Analysis.Certificatesof Analysis for your products may be request to verify compliance with the identity and finished product testingrequired pursuant to cGMP.
Legal/regulatory actions.Please provide copies of all warning letters, complaints, consent decrees, orders, or other documents related to legal, administrative or regulatory proceedings, investigation, or action relating to your or your product(s) and/or company, without limitation and in perpetuity.
Insurance.Please provide a Certificate or Insurance and policy endorsements as proof that you have procured and maintain liability insurance issued to your company as the brand owner, with limits as set forth below, with "Click Sales Inc. 1444 S. Entertainment Ave., Ste. 410, Boise, ID 83709" named as an additional insured on the required policy. You agree to provide to Click Sales Inc. current Certificates of Insurance at the time of policy renewal while your product(s) is actively selling through ClickBank.com.
Each Occurrence
$1,000,000 USD
Commercial General Liability Aggregate*Including Product Liability
$2,000,000 USD
Products/Completed Operations Aggregate
$2,000,000 USD
Advertising Injury and Personal Injury Aggregate
$1,000,000 USD
The Certificate of Insurance must also include the following endorsements:
30-day Cancellation Notice
Additional Insured Form
Waiver of Subrogation
Primary and Noncontributory -- Other Insurance Condition Endorsement(The cost of Product Liability Insurance varies based on many factors, but these coverages will likely cost a minimum of $2,000-$4,000 per year.)
Marketing copy.Please provide copies of all final marketing material copy, including test and images on all web pages, pitch pages, and upsell flow page, or physical inserts and/or booklets that will be presented to customers during a ClickBank transaction. Files must be received in the form of text and imagefiles. Locked or unsearchable PDFs will not be accepted for review. Please note that any subsequent change must be resubmitted for re-review.
Important: If you supply products for sale on ClickBank, you must comply with all federal, state, and local laws, and ClickBank policies applicable to those products and product listings.
ClickBank reserves the right to request additional documentation or certification at any point in time.
Other Products
This category includes any physical product that does not fall into the other product categories, such as flashlights, tools, or jewelry.
You must meet the following requirements to sell other physical products:
You must use ClickBanks Customer Support Ticket System to respond to tech support or refund requests.
You must send Shipping Notifications for allorders.
You must fulfill allorders from the United States.
Yourproducts must be finished in the United States.
You must display shipping and refund policies on your website.
To submit a physicalproduct for approval, you must supply the following:
A sample of the product.(ClickBank may waive this requirement for specific products at our discretion.)
The URL of your sales or pitch page.
See the Creating a Physical Product sectionfor more information about submitting a product for approval.
Product Types + Definitions
Dietary Supplements
A vitamin;
A mineral;
An herb or other botanical;
An amino acid;
A dietary substance for use by man to supplement the diet by increasing the total dietary intake; or
A concentrate, metabolite, constituent, extract, or a combination of any ingredient mentioned above.
Dietary supplements are products (other than tobacco) ingested orally and intended to supplement the diet and that contain one or more of the following dietary ingredients: Dietary supplements may not claim to diagnose, treat, cure or prevent a disease or symptoms of a disease. Also contains a "Supplement Facts" panel as a defining characteristic.
Food Products
Encompasses all food products meant for consumption for nutritional values.
Cosmetics
Defined as articles intended to be rubbed, poured, sprinkled, or sprayed on, introduced into, or otherwise applied to the human body for cleansing, beautifying, promoting attractiveness, or altering the appearance. Examples of cosmetics: skin moisturizers, perfumes, lipsticks, fingernail polishes, eye and facial makeup preparations, shampoos, permanent waves, hair colors, toothpastes, and deodorants, as well as any material intended for use as a component of a cosmetic product.
Over-The-Counter (OTC) Drugs
OTC drugs are defined as drugs that are safe and effective for use by the general public without seeking treatment by a health professional. Because there are over 300,000 marketed OTC drug products, FDA reviews the active ingredients and the labeling of over 80 therapeutic classes of drugs instead of individual drug products. Once a final monograph is approved/implemented, companies can make and market an OTC product without need for FDA pre-approval as long as the product adheres to the desired monograph. These monographs define the safety, effectiveness, and labeling of all marketing OTC active ingredients. Examples of OTC Drugs: topical pain creams, antifungals, antibacterials, sunscreen products.
Essential Oils
Essential oils are unique in the fact that they may be marketed as many different types of products depending on the intended use. FDA determines a product's intended use based on factors such as claims made in the labeling, on website, and in advertising, as well as what consumers expect it to do. Depending on the net impression of the marketing materials, an essential oil may be labeled/marketed as a dietary supplement, cosmetic, drug or aromatic product. That being said, essential oil product may only be marketed within one product category. Many warning letters have been sent to companies trying to market essential oils for dietary, topical and aromatic uses which is non-compliant from the FDA's perspective.
Pet Supplements
The rules that apply to human supplements also apply to pet supplements. Pet supplements also may not claim to diagnose, treat, cure or prevent a disease or symptoms of a disease.
Medical Devices
A device intended to diagnose, treat, cure, or prevent disease. Medical devices range from simple tongue depressors and toothbrushes to complex surgical devices.
Minimum Labeling Requirements
Dietary Supplements
Identity Statement (examples: Dietary Supplement, Fish Oil Supplement, Protein Supplement) on the Principle Display Panel (Front panel of the label)
Name and place of business. This may be the manufacturer, packer, or distributor. This includes the street address, city, state, and zip code.
Allergen Disclosure, if present in formula
Supplement Facts Panel that contains all ingredients; "Ingredients/Other Ingredients" section immediately following below the Facts Panel
FDA disclaimer & footnote (if product makes Structure/Function claims)
Label is void of any drug/disease claims
Net quantity/contents (in terms of weight, measure, numerical count or a combination of numerical count and weight or measure)
Directions for Use.
Cosmetics
Identity Statement (examples: Lotion, Cream, Foundation, etc) on the Principle Display Panel (Front panel of the label)
Net quantity/contents (in terms of weight, measure, numerical count or a combination of numerical count and weight or measure)
Name and place of business. This may be the manufacturer, packer, or distributor. This includes the street address, city, state, and zip code.
Distributor Statement. If the name and address are not those of the manufacturer, the label must say "Manufactured for..." or "Distributed by..." or similar wording expressing the facts.
Material Facts. Failure to reveal material facts is one form of misleading labeling and therefor makes a product misbranded. An example is directions for safe use, if a product could be unsafe if used incorrectly.
Warnings and Cautionary Statements. These must be prominent and conspicuous. The FD&C Act and related regulations specify warning and caution statements related to specific products. In addition, cosmetics that may be hazardous to consumers must bear appropriate label warnings. An example of such hazardous products is flammable cosmetics.
Ingredients. If the product is sold on a retail basis to consumers, even if it is labeled "For professional use only" or words to that effect, the ingredients must appear on an information panel, in descending order of predominance. If your cosmetic is also a drug, its labeling must comply with regulations for both OTC drug and cosmetic ingredient labeling requirements.
OTC (Over-the-counter) Drugs
Each unique OTC drug product classification has its own respective labeling requirements specific to the approved drug monograph.
Foods
Identity Statement (examples: Soup, Rice, Cookies, Brownie Mix, etc) on the Principle Display Panel (Front panel of the label)
Name and place of business. This may be the manufacturer, packer, or distributor. This includes the street address, city, state, and zip code.
Allergen Disclosure, if present in formula
Nutrition Facts Panel that contains all ingredients; "Ingredients/Other Ingredients" section immediately following below the Facts Panel
Net quantity/contents (in terms of weight, measure, numerical count or a combination of numerical count and weight or measure)
Directions for Use.
Pet Supplements
Brand Name, if any.
Product Name.
Purpose Statement.
Guaranteed Analysis.
List of Ingredients.
Directions for Use.
Warning or Caution Statements.
Name and place of business. This may be the manufacturer, packer, or distributor. This includes the street address, city, state, and zip code.
Net quantity/contents (in terms of weight, measure, numerical count or a combination of numerical count and weight or measure).
Essential Oils
Labeling would ultimately depend on the intended use of the product.
an essential oil may be labeled/marketed as a dietary supplement, cosmetic, drug or aromatic product.
If it's a dietary supplement, then it would need to follow the minimums listed above for supplements.
If it's a cosmetic, then it would need to be labeled with all the minimums provided above for cosmetics.
Essential Oils may not be labeled for more than one intended use.
Many warning letters have been sent to companies trying to market essential oils for dietary, topical and aromatic uses which is non-compliant from the FDA's perspective.
Proposition 65 (Prop 65) Warning
(Applies to products sold in the state of California)
Vendors with more than 10 employees should apply a Prop 65 warning label to products they sell in California if the product does not meet the safe harbor limits set by the State of California ( https://prop65news.com/en-us/Home/California-Proposition-65-Made-Simple ).
Non-compliance with Prop 65 can make a vendor a target for lawsuits filed by private legal counsel who make a habit of going after such vendors. We encourage vendors who are in doubt about their products' compliance with Prop 65 to seek counsel from an FDA expert who can walk them through the Prop 65 requirements and consequences.
Some background on Prop 65: https://oehha.ca.gov/proposition-65/general-info/proposition-65-plain-language
A list of chemicals on the safe harbor list: https://prop65news.com/en-us/Home/California-Proposition-65-Made-Simple
A website with a good explanation of the citizen lawsuit provision of Proposition 65 that allows private citizens to file lawsuits against businesses they claimaren'tfully complying with the law: http://prop65scam.com/lawsuit-abuse/
An example of a new Prop 65 supplement warning, which must include one or more of the listed chemicals for which the warning is being provided.
WARNING:
Consuming this product can expose you to cadmium,
a chemical known to the State of California to
cause cancer. For more information go to
www.P65Warnings.ca.gov/food
A link to the State of Californias AGs site, with details on the Prop 65 Notices, including judgment amounts, filed in the state. Most, if not all, of these suits are initiated by a company called Environmental Research Center or ERC. https://oag.ca.gov/prop65/60-day-notice-search-results?field_prop65_id_value=&field_prop65_plaintiff_value=&field_prop65_defendant_value=&date_filter%5Bmin%5D%5Bdate%5D=&date_filter%5Bmax%5D%5Bdate%5D=&field_prop65_product_value=Dietary%20Supplement&sort_by=field_prop65_id_value&items_per_page=20
While it is true that firms with less than 10 employees are exempt from Prop 65 requirements, we, as the retailer, are not exempt.
Marketing
When selling a product regulated by the FDA/FTC, it is important to keep in mind that everything you use to market your product is under regulatory scrutiny. This includes websites, social media, testimonials, mailers, in-box educational materials, the label of your product, as well as TV or radio commercials. Product claims made on any of these avenues needs to be compliant and substantiated to reduce risk of enforcement. Below is a high-level description of the major categories of product claims. It is important to note that, with few exceptions, the marketing of most FDA-regulated products (supplements, cosmetics, etc.) should start from a point of health and not make claims to diagnose, treat, cure, or prevent disease.
A nutrient content claim is a claim on a food product that directly or by implication characterizes the level of a nutrient in the food. Usually qualified with the following terms; "Free", "Low", "Reduced/Less", "High/Rich in", "Excellent Source of", "Good Source of", "High Potency", "Rich in Antioxidants", etc. These claims are made against established Daily Reference Values (DRV) for the respective nutrient and may only be made on Food labels as well as Dietary Supplement labels if certain stipulations are met.
A health claim is any claim made on the label or in labeling of a food, including a dietary supplement, that expressly or by implication through any related marketing material, characterizes the relationship of any substance to a disease or health-related condition. Implied health claims include related marketing materials or other forms of communication that suggest, within the context in which they are presented, that a relationship exists between the presence or level of a substance in the food and a disease or health-related condition. Further, health claims are limited to claims about disease risk reduction, and cannot be claims about the diagnosis, cure, mitigation, or treatment of disease. Health claims are required to be reviewed and evaluated by FDA prior to use. An example of an authorized health claim is: "Three grams of soluble fiber from oatmeal daily in a diet low in saturated fat and cholesterol may reduce the risk of heart disease. This cereal has 2 grams per serving.".
Qualified health claims characterize the relationship between a substance to a disease or health-related condition but did not meet the Significant Scientific Agreement (SSA) standard to qualify as a Health Claim. Due to not meeting the SSA requirements, QHCs must be accompanied by a disclaimer stating that the FDA does not recognize the supporting scientific evidence to be sufficient. Here is an example of a QHC for Tomatoes/Tomato Sauce and it's relation to Prostate Cancer: "Very limited and preliminary scientific research suggest that eating one-half to one cup of tomatoes and/or tomato sauce a week may reduce the risk of prostate cancer. FDA concludes that there is little scientific evidence supporting this claim."
A compliant structure/function claim can either:
describe the role of a nutrient or dietary ingredient intended to affect normal structure or function in humans ("calcium builds strong bones");
characterize the action by which a nutrient or dietary ingredient maintains such structure or function ("fiber helps maintain digestive regularity");
or describe a benefit related to a nutrient deficiency disease (like vitamin C and scurvy), as long as the statement also tells how widespread the disease is in the United States.
The FDA uses eleven criteria to determining if a structure/function claim is permissible or not. More information on these criteria, along with some other valuable "do's and dont's" can be found here, https://www.venable.com/files/upload/FDLI-Dietary_Supplements.pdf. Please keep in mind that this presentation is the professional opinion of Venable LLP and not direct guidance from the FDA itself.
When marketing a cosmetic it is important to keep in mind that this type of product may not alter the structure or function of the human body. Cosmetics are intended to be rubbed, poured, sprinkled, or sprayed on, introduced into, or otherwise applied to the human body for cleansing beautifying, promoting attractiveness, or altering the appearance. Certain claims may cause your product to qualify as a drug, even if the product is marketed as if it were a cosmetic. Such claims establish the product as a drug because the intended use is to treat or prevent disease or otherwise affect the structure or functions of the human body. Some examples are claims that products will restore hair growth, reduce cellulite, treat varicose veins, eliminate wrinkles, or revitalize cells.
Any claim, whether direct or implied, that states your product is going to diagnose, treat, cure or prevent a disease or symptoms of a disease would fall into this category. The only products that are typically allowed to make these types of claims are prescription drugs and over-the-counter drugs (OTCs).
Nutrient Content Claims ( https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm?fr=101.54 )
Health Claims ( https://www.accessdata.fda.gov/scripts/cdrh/cfdocs/cfcfr/CFRSearch.cfm?fr=101.14 )
Qualified Health Claims ( https://www.fda.gov/Food/LabelingNutrition/ucm2006877.htm )
Structure/Function Claims ( https://www.fda.gov/Food/LabelingNutrition/ucm2006881.htm )
Cosmetic Claims ( https://www.fda.gov/Cosmetics/GuidanceRegulation/ucm2005209.htm )
Drug/Disease Claims
FDA Regulation
What is the FDA?
The Food and Drug Administration is a federal agency responsible for protecting the public health by ensuring the safety, efficacy, and security of human and veterinary drugs, biological products, and medical devices; and by ensuring the safety of our nation's food supply, cosmetics, and products that emit radiation. FDA also has responsibility for regulating the manufacturing, marketing, and distribution of tobacco products to protect the public health and to reduce tobacco use by minors. FDA is responsible for advancing the public health by helping to speed innovations that make medical products more effective, safer, and more affordable and by helping the public get the accurate, science-based information they need to use medical products and foods to maintain and improve their health.
What does the FDA regulate?
Foods, including dietary supplements, bottled water, food additives, infant formulas and other food products (although the U.S. Department of Agriculture plays a lead role in regulating aspects of some meats, poultry, and egg products.)
Drugs, including prescription drugs (both brand-name and generic) & non-prescription drugs (over-the-counter) drugs.
Biologics, including vaccines, blood and blood products, cellular and gene therapy products, tissue and tissue products and allergenics.
Medical Devices, including simple items like tongue depressors and bedpans, complex technologies such as heart pacemakers, dental devices, surgical implants and prosthetics.
Electronic Products that give off radiation, including microwave ovens, x-ray equipment, laser products, ultrasonic therapy equipment, mercury vapor lamps and sunlamps.
Cosmetics, including color additives found in makeup, and other personal care products, skin moisturizers and cleansers, nail polish and perfumes.
Tobacco Products, including cigarettes, cigarette tobacco, roll-your-own tobacco and smokeless tobacco.
FDA Help Line.
If you have questions about FDA regulations, you may contact the Outreach and Information Center at: (888) 723-3366
Or you may email your question to the Food and Cosmetics Information Center (FCIC) Inquiry Form: https://cfsan.secure.force.com/Inquirypage
FTC Regulation
What is the FTC?
The Federal Trade Commission is an independent agency of the United States government working to protect consumers by preventing anticompetitive, deceptive, and unfair business practices, enhancing informed consumer choice and public understanding of the competitive process, and accomplishing this without unduly burdening legitimate business activity. The FTC is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers' interests by sharing its expertise with federal and state legislatures and U.S. and international government agencies; develops policy and research tools through hearings, workshops, and conferences, and creates practical and plain-language educational programs for consumers and businesses in a global marketplace with constantly changing technologies.
What does the FTC regulate?
Bureau of Consumer Protection
Mandated to protect consumers against unfair or deceptive acts or practices in commerce. It's functions include investigations, enforcement actions, and consumer and business education. Areas of principle concern for this bureau are; advertising and marketing, financial products and practices, telemarketing fraud, privacy and identity protection, etc. The bureau is also responsible for the United States National Do Not Call Registry.
Bureau of Competition
A division of the FTC charged with elimination and prevention of "anti-competitive" business practices. It accomplishes this through the enforcement of antitrust laws, review of proposed mergers, and investigation into other non-merger business practices that may impair competition.
Bureau of Economics
Established to support the Bureau of Competition and Consumer Protection by providing expert knowledge to the economic impacts of the FTC's legislation and operation.
Although the FDA and FTC both have clear-cut regulatory lanes, they do work together and enforce jointly on situations that traverse violations in multiple regulatory realms.
Prohibited Products List
The following productscannot be sold through ClickBank:
Any FDA-regulated consumable product that is not fulfilled fromthe U.S.
Any FDA-regulated product manufactured in a non-cGMP-compliant facility, or without cGMP certification.
Any product manufactured in a facility with previous, serious negative FDA enforcements (requires review).
Any product with express or implied disease claims based on itsingredients. See the Dietary Supplements and Food Products section of the Promotional Guidelines article for more information.
Any product/ingredient that is excluded from ClickBanks insurance umbrella.
Ingestible CBD products.
Drugs that require a prescription.
Medical devices without an FDA registration number for device.
OTCs (over-the-counter drugs) that do not conform to an existing FDA-approved monograph.
Topical or sublingual products labeled as dietary supplements.
Sexual health products. (ClickBank may allow this type of product at our discretion, but rigorous review is required.)
Products that include an FDA-banned substance.
Any product found to be in violation of any FDA/FTC regulation at any time.
Products that are being actively reviewed by the FDA, USDA, WADA, ATF, etc., or any other federal regulatory or consumer protection agency, or receiving significant press scrutiny.
E-Cigarettes, nicotine gels, other Electronic Nicotine Delivery Systems (ENDS)
Items that are prohibited for sale to minors (alcohol, tobacco, or firearms).
Human body parts or fluids.
Any product SKU that has been recalled or is expected to be recalled.
Explosive items or contents under pressure.
Live animals or plants.
Lottery tickets, airplane tickets, concert tickets, stamps, precious metals, gems, currency or other items / commodities used for monetary exchange.
Marijuana products and any derivatives.
Products used for gambling including lottery machines, etc.
Used clothing, shoes, or other previously owned garments.
Recalled or defective products.
Stolen or counterfeit property.
Lock-picking, hacking devices, or spy-related equipment (devices disguised to appear as something else), etc.
Weapons. (ClickBank may allow this type of product at our discretion, but rigorous review is required.)
Dietary supplements that claim to treat hangover symptoms or to prevent the occurrence of a hangover.
*** This list is not an all-inclusive list and may be subject to change at ClickBank's discretion.
Product Testing
As part of the physical product compliance process, certain product types all sexual enhancement and nootropic supplements, along with some weight loss and testosterone boosters may be tested by a 3rdparty lab of ClickBanks choice at the expense of the product owner.
Adulterant Testing Pricing - Cost to Vendor: Adulterant Testing Pricing - Cost to Vendor.docx
Banned Ingredients
List available upon request.
SAER (Serious Adverse Event) / AER (Adverse Event) Guidelines
Vendor Responsibilities per FDA: AER : SAER Guidelines for Vendors.docx
Reporting Form / Questionnaire: AER : SAER Reporting Form.pdf
Manufacturing
ClickBank has an agreement in place with a preferred manufacturing partner, ShipOffers. They are a full-service company, offering fulfillment, labeling and contract manufacturing options (white-label and custom). More details and a catalog of on-demand products that have been vetted and are pre-approved as formulated for sale on our platform are at: https://www.clickbank.com/clickbank-partner-solutions/shipoffers/. (Many of these products have been tested by a third-party testing lab.)
If you would prefer to search for your own reputable manufacturer, we can offer a list of suggested companies. A good starting point always is to ensure your manufacturer is certified for Good Manufacturing Practices by requesting to see a current cGMP certificate and the results of their most recent site audit performed by a qualified certifying agency.
Some questions to ask potential manufacturers:
How long has your facility been in business?
Do you have cGMP (Good Manufacturing Practices) certification issued by a third-party certifying agency?
If yes, what is the certifying agency, and can you provide current certification(s) and audit report?
Did the cGMP certifying agency perform a physical audit of your facility(ies)?
What label certifications are you set up to provide?
Organic? Kosher? Non-GMO? Other?
Do you have a raw ingredient testing program in place?
If yes, what does that program look like?
What are your capabilities?
Powders? Pills? Tablets? Stick packs? Chews? Liquids? Other?
Do you do custom formulations or white-label formulations or both?
What is the MOQ for white-label products? For custom formulations?
What is your turn-around time on a white-label product order?
What is your capacity for new business?
Do you have an in-house regulatory compliance team?
Do you have label printing capabilities?
Do you provide label claims substantiation?
What finished-product testing do you conduct?
In-house or with a partnered lab?
Can you do heavy metals testing on finished products?
Commissions on Physical Products
When you sell a physical product, the affiliate's commission is taken from the price of the product itself, and not from the shipping and handling charges. If you want to offer commissions on the shipping and handling charges, you will need to select that option in your Shipping Profile.
Shipping Profiles
The process for creating a physical product is similar to that of digital ClickBank products, but requires that you create Shipping Profiles. Shipping Profiles, which can include custom or pre-defined regions, tell ClickBank where youre willing to ship products, and how much you charge to ship to different locations.
Shipping Regions
The first step in creating your Shipping Profile is telling ClickBank where youre willing to ship, and what youll charge. To make this as simple as possible, weve created a number of pre-defined regions, which are made up of groups of countries around the world. You may also create custom shipping regions, which allow you to group any countries you wish. For example, if you only want to ship to the United States, the UK, Canada, and Australia, you can create a custom region with only these countries.
The pre-defined regions are shown below. This table may be updated from time to time as ClickBank updates its list of approved countries.
Region
Countries
Oceania
Fiji, Kiribati, New Caledonia, Nauru, Niue, Solomon Is, Tonga, Tuvalu, Vanuatu, Cook Is, Christmas Is, French Polynesia, West Samoa
East Asia
China, South Korea, Hong Kong, Taiwan, Japan
South East Asia
Singapore, Thailand, Brunei, Philippines, Indonesia, Malaysia, East Timor, Vietnam, Cambodia
South Asia
India, Sri Lanka, Maldives, Nepal, Bhutan
Canada
Canada
Australasia
Australia, New Zealand
Mexico
Mexico
Western Europe
Austria, Belgium, Switzerland, Germany, France, Liechtenstein, Luxembourg, Monaco, Netherlands
Eastern Europe
Czech Republic, Estonia, Andorra, Latvia, Poland, Slovenia, Slovak Republic, Albania, Bulgaria, Georgian Republic, Croatia, Montenegro, Macedonia, Romania, Ukraine, Russian Federation, Turkey, Armenia
Northern Europe
Norway, Sweden, Denmark, Finland, Iceland, Greenland, Svalbard & Jan Mayen Is
Southern Europe
Italy, Spain, Portugal, Greece, Cyprus, San Marino, Vatican, Malta
UK and Ireland
Britain, Ireland
United States
United States
US Protectorates
Palau, East Samoa, Micronesia, Guam, Marshall Is, Northern Mariana Is, Puerto Rico, Virgin Is US
Middle East & Africa
Gibraltar, Botswana, Cape Verde, Comoros, Egypt, Israel, Morocco, South Africa, Saudi Arabia, UAE
Caribbean
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Is, Cocos Is
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Bouvet Is
Creating a Shipping Profile
A shipping profile specifies thecountries to which you are willing to ship your product, and what the shipping costs are for each country. You can use existing regions or create custom regions to include only the correct countries in your shipping profile.
If you plan to sell multiple physical products with different shipping locations or shipping costs, you can create multiple shipping profiles with different countries and shipping prices. Each product can only have one shipping profile.
By default,the customer pays the shipping charge per item, so increasing the quantity purchased increases the shipping charge. Alternatively, you can configure a shipping profile to use a flat rate, so customers pay the specified amount for shipping the product, regardless of the quantity purchased.
If an order includes multiple physical products, the shipping profile for each product is applied separately.For example, if you include two physical products in an upsell flow, you can use flat rate shipping for one product and normal shipping for the other.
NOTE All FDA-regulated products must be fulfilled from the United States, and can only be shipped to locations within the United States.
To create a shipping profile:
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Products.
ClickShipping Profiles.
If you want to create one or more custom regions:
Click Shipping Regions.
Click Add Region.
Select one or more countries to include in the region.
Click Save Changes.
Repeat steps 1-4 for each region.
Click Shipping Profiles.
In the Add New section, click Shipping Profile.
Enter a profile name (North America, for example).
(Optional) If you want to provide a commission on shipping and handling charges for products that usethe shipping profile, check thePay commission on shipping price checkbox. If you are offering a $0 plus shipping and handling product, this option lets you give affiliates a commission. This option does not change which commission rate is used. If you select this option, ClickBank's portion of the sale is also taken from the shipping & handling amount.
(Optional) If you want to chargea flat rate for shipping a product, regardless of quantity, check theApply flat rate shipping per line item checkbox.
Choose a profile currency. The currency you use for your shipping charge must match the currency you use when selling the product.
Configure one or more shipping regions:
Select a region from the list of pre-defined and custom regions.
Add a shipping price for the region.
To add another region to the profile, click Add and repeat steps A-B. Repeat until you have included every country to which you are willing to ship your product. If a country is not included in your shipping profile, customers in that country cannot purchase the product.
Click Save Changes. You can now create a physical product and use your new shipping profile. See the Creating Your First Product article for more information.
Creating a Physical Product
Creating a physical product is similar to creating a digital product, but with a few unique steps:
Review the Physical Product Requirements to verify that your product meets the requirements and is not prohibited.
Create a Shipping Profile to indicate where you are able to ship the product. NOTE All FDA-regulated products must be fulfilled from the United States, and can only be shipped to locations within the United States.
If your physical product is not a flat media product, use this link to schedule a 30 minute consultation with a business development manager as well as complete the Physical Product Submission Survey.
If your physical product is a recurring product, review the Selling Recurring Products article to be certain you understand the additional requirements for recurring products.
Go to the Creating Your First Product article to create your product in the ClickBank system and submit it for approval. You will typically receive the results of your request within three to five business days via email.
You can create as many physical products as you want, up to a limit of 500 products per account.
Fulfilling Orders
Once you have offered a physical product for sale, you must fulfill the order. You can do so in multiple ways:
Fulfill the order and send a shipping notification yourself.
Use a third party to fulfill the order and create a shipping notification.
Your preferred method may depend on your order volume and on whether or not you have a developer who can help you work with the ClickBank APIs.
This section explains several potential workflows for order fulfillment, including shipping the product and creating a shipping notification.
Third-Party Fulfillment
ClickBank has agreements in place with the following preferred fulfillment companies. Both companies are integrated with ClickBank.
ShipOffers https://www.clickbank.com/clickbank-partner-solutions/shipoffers/
QuickBox https://www.clickbank.com/clickbank-partner-solutions/quickbox/
Third-Party Integration Tools
ParseY https://parsey.com/clickbank-infusionsoft-integration/
This integration will automatically push the Customer Contact Information and Order Information from ClickBank into the Vendors Infusionsoft CRM account whenever a new order is created in ClickBank. It also updates Contact Records and Order Records on other transaction types: Rebill, Cancel Rebill, Un-Cancel Rebill, Refund and Chargeback.
In addition to data entry, Parsey also triggers automation by completing API Goals inside Infusionsofts Campaign Builder, or you can have Parsey run the appropriate legacy Action Sets in Infusionsoft as well. Fulfillment and upsell campaigns get put on full auto-pilot.
Konnektive www.konnektive.com
A comprehensive platform with over 120 gateway integrations, over 45 fulfillment providers, and multiple chargeback, email service, fraud, and phone switch integrations.
PackageBee www.packagebee.com/clickbank
PackageBeeprovides integrations to the most popular warehouse management systems and over 40 leading fulfillment providers across 3 continents, shipping systems, ERPs, and more.
Fulfillment Using CSV Reports
You can perform fulfillment usingCSV reports and the ClickBank APIs.To do so, you must either have development experience or find a developer who can help you.
The general workflow is as follows:
Download a Shipping Report as a CSV file from the Reporting tab's Shipping section at scheduled intervals.
Email the CSV file to your fulfillment center.
Have the fulfillment center send you a CSV file containing the order number, tracking number, and carrier information for the fulfilled orders.
Create an interface to process a CSV file from the fulfillment center and create shipping notifications using the Ship Notice API.
The fulfillment center ships the product.
Scripted Fulfillment
You can perform fulfillment using an automated process andthe ClickBank APIs.To do so, you must either have development experience or find a developer who can help you.
The general workflow is as follows:
Pull down shipping information from the Shipping API using a script that you create.
Send the shipping information to your fulfillment center, by having your script either call their API or send a CSV file.
Have the fulfillment center send you the order number, tracking number, and carrier information for the fulfilled orders, either by sending you a CSV file or by creating a tool that lets them supply the information.
Use the shipping information to send a shipping notification using the Ship Notice API.
The fulfillment center ships the product.
Viewing Shipping Addresses
You can view unshipped orders, including the shipping address, through your account.
Log in to your ClickBank account.
Click theReportingtab.
ClickShipping. By default, the unshipped transactions are displayed. You can edit the filter options to display shipped transactions.
Sending Shipping Notifications Manually
To manually create a shipping notification for a productyou'vesold and are preparing to ship, take the following steps:
Log in to your ClickBank account.
Click the Reporting tab.
Click Shipping. By default, the unshipped transactions are displayed. You can edit the filter options to display shipped transactions.
To change a transactions status so you can let customers know the order has shipped, click Generate Ship Info.
Enter the relevant shipping information:
Ship Date The date on which the product was shipped. This date must be between the date of purchase and the current date. You can create a shipping notification prior to shipping the product, but you must then ship the product on the same day.
Carrier The carrier used to ship the product.
(Optional) Tracking Number The tracking number of the order.
Shipped To This field displays the shipping address provided by the customer.
(Optional) Comments Any comments relating to the order or the shipping.
Click Submit. A notice is delivered to both you and the customer, indicating that a shipment is planned for delivery. Additionally, ClickBank customer service representatives are able to see the shipping information in case they need to provide this information to customers on your behalf.
Processing Address Changes
Customers can change their shipping addresses, either through clkbank.com orby contacting you.
If a customer changes their address through clkbank.com, ClickBank sends you an email notification of the change. If the customer contacts you, you can use the ClickBank APIs to update their information.
If an order has already shipped when a customer changes their address, as indicated by a shipping notification, ClickBank advises the customer to contact you directly.
Refund Requests
Customer refund requests for physical products are processed differently based on whether you have sent a shipping notification. If you have not sent a shipping notification, our refund process presumes that you have not yet shipped the product. Refund requests from you and refund requests that involve ClickBank customer support are processed in the same way as refund requests for digital products.
Refunds for physical products include the shipping and handling initially paid by the customer.
Customer-Initiated Requests
Refunds initiated by the customer are processed in the following timeframes:
If you have sent a shipping notification and have provided return information, the customer is provided with the return information so that they can return the product, and a tech support ticket is created. Once you receive the product, you open the ticket and acknowledge the receipt to complete the refund process.
If you have sent a shipping notification and have not provided return information, a refund ticket is created. You have the opportunity to contact the customer and solve any issues. After 19 days, if no other action has been taken, the order is refunded and the ticket is closed.
If a customer requests a refund after the day of purchase and you have not sent a shipping notification, the refund is issued within one business day.
If a customer requests a refund on the day of purchase and you have not sent a shipping notification, the refund is issued immediately.
Vendor or ClickBank-Initiated Requests
Refunds requested by you or requested through a ClickBank customer service representative are processed in the following timeframes:
If you request a refund on an order, it is issued immediately.
If a customer contacts a ClickBank customer service representative as part of a refund request, the representative can issue a refund immediately, regardless of shipping notification status.
Providing Return Information
If you want customers to return physical products to you when they request a refund, you can provide return information. This information is provided to the customer when they request a refund.
If you leave this field blank, we send a standard refund email to the customer. If you update the field, the new text is used for future refund requests, but the new information is not sent for any refunds that are in progress.
NOTE This feature is admin-controlled. Contact ClickBank if you want access to this feature.
Log in to your ClickBank account.
Click the Vendor Settingstab.
ClickMy Site.
Find the Physical Product Management section and click Edit. The Return Information field is displayed. For example: Selling Recurring Products
In the Return Information field, enter the information required for the customer to return a product, including the return address and any special instructions.
Click Save Changes.
Acknowledging Return of a Physical Product
When a customer requests a refund and receives your return information, the ticket type is changed to technical support. Once you receive the product, you change the ticket type to refund, and the refund is processed.
Log in to your ClickBank account.
Click theReportingtab.
Click Transactions.
Locate the transaction and click the ticket icon to open the ticket. For example:
Select Refund Request.
Click Send.
Shipping Reports
You can view shipping reports, showing which physical product orders have been shipped and which have not been shipped. You can alsoview physical product orders within a specific time frame, or generate shipping notifications.
Log in to your ClickBank account.
Click theReportingtab.
ClickShipping. By default, the unshipped ordersare displayed.
(Optional) Edit the filter options and click Filter to display a different set of transactions:
Receipt Enter a specific receipt number to display that order.
Ship Status Select shipped orders, unshipped orders, or all orders.
Start Date Enter a date to view orders after this date.
End Date Enter a date to view orders before this date.
(Optional) To change a transactions status so you can let customers know the order has shipped, clickGenerate Ship Info.
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Compatibility
Physical products are compatible with other ClickBank features, including Order Bump and Upsell Flows.
If a physical product is included in an Upsell Flow, or offered as a bump product, the first product's order form asks for shipping information even if it is not a physical product. This enables the physical product purchase to be made with minimal additional information, but it can be confusing for some users.
More Helpful Services
https://www.clickbank.com/clickbank-partner-solutions/
Related Articles
Creating Your First Product This article describes the process of creating a product. Implementing the ClickBank Trust Badge is part of product creation.
This article explains how to sell recurring products.
View ArticleRecurring products are items such as memberships, subscriptions, and other products that are billed and delivered regularly.
The following subjects are covered in this article:
Overview
Admin-Controlled Feature
Customer Experience
Pricing and Commissions
Frequency Options
Billing Failures
Creating a Recurring Product
Managing Recurring Products
Managing Subscriptions
Compatibility
Video
Related Articles
Overview
Recurring products are products with an initial price as well as a recurring price. The customer pays the initial price at the time of purchase, then pays the recurring price at a specified frequency. You can either specify a number of rebill payments after which the payments will be completed, or the subscription can continue until it is canceled.
You set the initial and recurring price, the affiliate commission rate for the initial and recurring price, and the frequency when you create the product. You can also choose to offer a trial period, which lets youoffer your customers a short period of time to try out your product at a free or reduced price before the regularly scheduled payments begin. You can specify a trial period when you create a recurring product, and make it a free trial period by setting a $0 initial price. See the Creating Your First Product article for more information.
With rebilling frequency options, you can selectan existing frequency such as weekly or monthly, or specify a number of days, weeks, or months between payments. With these flexible options, you can list a greater variety of products and services in the marketplace. To start creating a recurring product, you can skip directly to Creating a Recurring Product.
Why Use ClickBank Recurring Billing?
Recurring Revenue StreamsHave a product or service idea that provides continuous value over time? ClickBank recurring billing can help monetize that idea and provide you with predictable and repeatable revenue.
No Monthly Fees Unlike many of our competitors, ClickBank does not charge any additional fees or any monthly fees for using recurring billing. If you already have an account, you can get started today.
No Integration Required Recurring billing integrates seamlessly with the current ClickBank system and is easy to implement.
Guaranteed Payments ClickBank has never missed a payment since we started in 1998. Our proven tracking and payout process means that you get paid for every sale. Plus, our tiered markup structure means more money in your pocket on lower priced rebills.
Reporting and Analytics The information that is gathered throughout the recurring billing process is summarized in our Reportingfeature, allowing you to manage recurring customers with ease. See the Subscriptions Reporting article for more information.
For training on how to effectively add recurring products to your business, see the Continuity Training article.
Admin-Controlled Feature
Anyone can sell recurring products on ClickBank. However, some features are admin-controlled, including semi-annual and annual billing. Contact ClickBank if you want access to these features.
Customer Experience
This is how recurring products work from the customer's perspective:
Purchasing
When a customer purchases a recurring product, they pay an initial price, then pay a rebill price at specified intervals. These payments are charged automatically unless the customer requests a refund or cancels their subscription.
Payment Types
The payment types allowed for recurring billing are credit card, PayPal.
Notifications
Before each rebill, ClickBank sends a pre-rebill email notification to the customer, reminding them of the upcoming payment. You can configure the timeframe for this reminder, or decide not to send it if the product's frequency is less than quarterly.
ClickBank also sends an email notification when the rebill is made.
Refunds
The customer can request a refund on a recurring product.
If the refund is requested within 60 days of the initial purchase, we may refundone or more payments at our discretion. If a customer requests a refund, all future payments are also canceled.
After 60 days, all sales are final.
Cancelation
Recurring productss may be canceled at any time. A cancelation means that no future rebills will be charged to the customer's account. Past payments are not affected by a cancelation.
Pricing and Commissions
For most recurring products, ClickBank purchases the product from the vendor at a wholesale price equal to 92.5% of retail, less a $1 stocking charge. However, for rebills associated with a recurring product where the rebill is less than $40, ClickBank purchases the rebill product from the vendor at a wholesale price equal to 90.1% of retail.
For affiliate directed sales, the commission percentage is subtracted from the net sale price. You can specify separate commission rates for the initial sale and the rebills.
Example
Here is an example of how commissions would be calculated if you offered a 55% commission for a 12-month subscription with an initial payment of $29.95, and monthly rebill payments are $9.95:
Initial Purchase
Initial Payment: $29.95
55% Commission on Net Sale: [($29.95 x 92.5%) - $1.00)] x 55% = $14.69
Recurring Payments
Rebill Payments: $9.95/month for 11 months
Net Sale Amount for each rebill payment: $9.95 x 90.1% = $8.96
55% Commission on Net Rebill Payments: $8.96 x 55% = $4.93
Total
Total Earned by Affiliate for this Subscription: $14.69 + ($4.93 x 11) = $68.92
Frequency Options
You have a variety of options for the payment frequency.
Specified Number of Days The customer is billed every X days, where X is the number of days you specify.
Weekly The customer is billed every week on the same day of the week.
Specified Number of Weeks The customer is billed every X weeks on the same day of the week, where X is the number of weeks you specify.
Every Other Week The customer is billed every two weeks on the same day of the week.
Monthly The customer is billed every month on the same date. If the date does not exist, the rebill date is adjusted to the latest possible day in the month. For example, if a customer signs up for a monthly product on March 31, their next two payments will be on April 30 and May 30.
Specified Number of Months The customer is billed every X months on the same date, where X is the number of months you specify. If the date does not exist, the rebill date is adjusted to the latest possible day in the month. For example, if a customer signs up for a product that bills every two months on July 31, their next two payments will be on September 30 and November 30.
Quarterly The customer is billed every three months on the same date.If the date does not exist, the rebill date is adjusted to the latest possible day in the month. For example, if a customer signs up for a quarterly product on January 31, their next payment will be on April 30.
Semi-Annually The customer is billed every six months on the same date. If the date does not exist, the rebill date is adjusted to the latest possible day in the month. For example, if a customer signs up for a semi-annual product on August 31, their next two payments will be on February 28 and August 28.Semi-Annual billing is an admin-controlled feature. Contact ClickBank if you want access to this feature.
Annually The customer is billed every year on the same date. If the date does not exist, the rebill date is adjusted to the latest possible day in the month. For example, if a customer signs up for an annual product on February 29 of a leap year, their next payment will be on February 28.Annual billing is an admin-controlled feature. Contact ClickBank if you want access to this feature.
Payment failures may alter the timing of a rebill. See the Billing Failures section for more information.
Billing Failures
Authorization Failures
In the event that the customer's credit card cannot support the payment request, we will attempt authorization again three days after the first failure date. After a second failure, we will reattempt four days after the second failure date. After a third failure, we will try once more seven days after the third failure date. A fourth failure will lead to an automatic cancelation of the subscription purchase. We send notifications to the customer on the final two attempts. The following is an example of payment failure timing due to an authorization failure:
June 1 = 1st attempt, failed due to insufficient funds.
June 4 = 2nd attempt, failed due to insufficient funds.
June 8 = 3rd attempt, failed due to insufficient funds. Notification sent to the customer.
June 15 = 4th attempt. If failed, the rebill is automatically canceled, and a notification is sent to the customer and to you.
Email Notification
When the thirdauthorization failure occurs,we send an emailnotificationto the customer.The email contains the order details and the following text:
Dear <Customer>,Our records show that the credit card we have on file for the order detailed below is no longer processing correctly. This could be for a variety of reasons.In order to continue receiving your title subscription your credit card information needs to be updated. Please click the following URL to update your payment information: www.clickbank.com.We will attempt to rebill you in 7 days. If this billing fails, your order will be canceled.
Card Validation Failure
In the event that customer's credit card becomes invalid, we will deliver the customer up to four notifications requesting new credit card data. The notifications are delivered once a week. If there is no response after the fourth notice, the subscription purchase is automatically canceled. In order to keep the vendor informed, we also send them each notification. If updated credit card data is received from the customer, the rebills from that point forward are executed from the date of the successful authorization.
The following is an example of payment failure timing due to a card validation failure.
The subscription terms are:
$30.00 per payment for 4 months
The Customer signs up on May 1, and is billed as follows:
May 1 = $30.00
June 1 = $30.00
July 1 = Failed attempt to receive payment due to invalid card information, email notification sent to customer
July 4 = Customer provides updated billing information, and the second 2nd attempt is executed, which is successful for $30.00
Subscription complete on Aug. 4 with receipt of $30.00 payment
Email Notification
When a card validation failure occurs,we send an emailnotificationto the customer. The email contains the order details and the following text:
Dear <Customer>,This email is to inform you that your credit card information needs to be updated to continue receiving your subscription. Please click the following URL to update your payment information: www.clickbank.comIf you have purchased with PayPal please update your billing information within your PayPal account to ensure further service.
Creating a Recurring Product
Creating a recurring product such as a subscription or membership is similar to creating a standard product, but with a few unique steps. See the Creating Your First Product article for the full procedure.
If your recurring product is also a physical product, see the Selling Physical Products article for more information.
You can create as many recurring products as you want, up to a limit of 500 products per account.
NOTE When you create a recurring product, you should verifythat all information about your product is correct before submitting it for approval. Recurring products cannot be changed once they are approved. If you make a mistake in the pricing or frequency for a recurring product, you must create a new product to correct the error.
Managing Recurring Products
Viewing Recurring Products
If one of your recurring products has sold at ClickBank, we provide a summary of any outstanding recurring products within your account. To find this information, log in to your ClickBank account, select the Reporting tab, and then go to Analytics. If ClickBank has sold any recurring products for which you were the vendor or the affiliate, you will see a link under a section called Subscriptions.
Modifying Recurring Products
Other than the product description, changes to a recurring product will not be permitted. If you wish to change the price of a product for future sales, you will need to create a new product in the My Products section of your account. If a change is made to a recurring product, it will not affect any subscriptions that are currently in progress. All subscription terms are captured at the time of purchase and preserved for the life of the subscription.
Membership Access
You must manage membership access and product delivery for your recurring products. ClickBank will send you an email notification when an existing customer cancels their subscription. You can also see information about your current subscribers by clicking the Subscriptions section of the Reporting tab.
Managing Subscriptions
You can manage customer subscriptions through aMaster account. See the Managing Subscriptions article for more information.
Compatibility
This section describes how recurring products work with other features.
Order Bump
You can include recurring products in an order bump. The terms are displayed for each recurring product in an order bump. See the Order Bump article for more information.
PitchPlus Upsells
You can include recurring products in an upsell. If you do,you must add additional code so that the customer can verify that they understand the terms of the recurring product. See the PitchPlus Upsell Flows article for more information.
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Related Articles
Creating Your First Product This article describes the process of creating a product.
Managing Subscriptions This article explains how to modify existing subscriptions.
Selling Physical Products This article explains how to sell and ship physical products.
View ArticlePayment links direct customers to the ClickBank order form so that they can purchase your product.
The following subjects are covered in this article:
Creating YourPayment Link
Passing Parameter Data
Passing Vendor Tracking IDs
Testing Your Payment Link
Payment Button Images
Video
FAQ
Related Articles
Creating Your Payment Link
Your ClickBank payment link is what allows customers to actually purchase your product via the ClickBank order form. You'll need to manually create the payment link to send customers to the order form, and then insert this payment link in HTML code on your Pitch Page. Put the HTML code for your payment link in the following format:
https://VENDOR.pay.clickbank.net/?cbitems=ITEM
Here it is in HTML:
<a href="https://VENDOR.pay.clickbank.net/?cbitems=ITEM" target="cb">CLICK HERE TO PURCHASE</a>
You must customize this HTML code to link to the order form for your specific product:
Replace ITEM with the item number of the product for sale. As you set up products to sell in your ClickBank account, each product will be assigned a unique number: 1, 2, 3, etc. If you are setting up your first product, the item number is 1.
Replace VENDOR with your ClickBank account nickname.
If you want, you can replace CLICK HERE TO PURCHASE with any text you prefer, or if you are familiar with HTML you can insert code to make the payment link an image.
You can continue to use the legacy format of the payment link, however, please note that this format is not available as an SSL link:
http://ITEM.VENDOR.pay.clickbank.net
Passing Parameter Data
You can pass query string parameters along with your payment link. Some query string parameters are used to pre-populate fields on the order form, which can improve conversion rates by simplifying the purchase process. Other query string parameters are used to enable certain features, or for tracking purposes.
See the Query String Parameters article for more information about query string parameters.
Passing Vendor Tracking IDs
You canpass customizable Vendor Tracking IDs (TIDs) atthe end of yourpaylinks. These TIDs can be tracked using ClickBank Analytics,which lets yousplit test or compare different pitch pages.
To use a Vendor Tracking ID, you canadd the variable vtid=example to the end of your paylink. For example:
https://VENDOR.pay.clickbank.net/?cbitems=ITEM&vtid=exampleid
The TID can be up to 100 alphanumeric characters, including underscores. It must begin with an alphanumeric character other than an underscore and cannot contain consecutive underscores.
Testing Your Payment Link
Before submitting your product for approval, you must first place a test order for your product as if you were a customer. That way, you can make sure all of your links are working before potential customers try to buy. Testing your payment link also helps ensure your product is approved the first time by ClickBanks Business Services.
To make a test purchase, youll need to use test credit card details that ClickBank provides to you. You will not be able to place test orders using a real credit card number for products that have not been submitted or approved.
To get this test credit card information, click the My Site link under the Vendor Settings tab. Ifyou'vecreated a product in the My Products tab, you should see a box near the bottom of the My Site page called Testing Your Products.
Next to Test Credit Card Number, click Generate New Card Number. This will create a credit card number, expiration date, and validation code you can use to place test orders. This card information will be valid for 24 hours, after which time it will expire and will no longer be usable for test orders.
Note: If you need to change the test credit card information for any reason, you can click Edit on the right side of the box, and then click Generate New Card Number. This will disable the old test credit card information so it can no longer be used to place test orders for your product.
Take note of the test credit card information, or leave the information open in your Internet browser.
To make a test purchase, go to your Pitch Page and click your payment link or Buy Now button as if you were a customer. On the ClickBank order form, enter any address information you want, along with the test credit card information we provided on the My Site page.
Once the order is submitted and approved, continue the order process as if you were a customer, to ensure you can access or download your product. Its important to make sure you can access the product, as our product approval team will test this before approving your product for sale.
If you receive errors during a test purchase, here are some things to check:
Is your payment link set up correctly?
Is your ClickBank account nickname spelled correctly?
Did you enter the test credit card information correctly?
Do you have the correct item number listed in the payment link?
Have you saved your Thank You Page URL in the My Products section of your account?
Payment Button Images
If you'd prefer to link to the ClickBank order form using an image instead of a text version of your payment link, here are a few options for images you can use. To use any of these images, right-click on the image you'd like to use and save it to your computer. Then upload it to your web server so you can use it on your Pitch Page.
PayPal Direct Link
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FAQ
Q: I have old payment links in a different format. Will they still work?
A: Yes. Any old payment links ("sell.cgi") you have will continue to work; however, the new format is likely to improve your conversion rates. This is because your personalized payment link domain name is not known to spyware and other hostile programs that hijack links and divert advertisements.
Q: When I use a payment link to send a customer to the order form, what can I do to make sure the appropriate affiliate gets credit for the sale?
A: We do this for you automatically. Just make sure your affiliates are using properly formatted ClickBank HopLinks when they send traffic to your site.
Q: Where can I place the payment link? Can I only put it on my HopLink Target URL?
A: No, you can use your payment link anywhere on your site, or even other sites if they allow it.
Q: The payment link only lets me sell one copy of my product at a time. What if I want ClickBank to sell more than one copy of my product at a time?
A: One way to sell multiple copies of your product is to create additional item numbers that represent multiple copies of your product, priced accordingly. For example, if your ebook retails at $20 per copy, ClickBank could sell several at a time by having items (with corresponding unique payment links) priced at $40, $60, $80, etc. In this way, you could also offer volume discounts of your product for people who want to purchase multiple copies at the same time.
Q: How do I deactivate a product?
A: You can deactivate your product by checking Inactive on the product edit screen. As a result, the product is no longer available for sale. This feature allows you to stop selling a product for as long as you like, without having to delete it.
Related Articles
Creating Your First Product This article describes the process of creating a product.
This article explains how to link customers who want to use PayPal directly to the PayPal order form.
View ArticleSelecting the right price part is arguably the trickiest part of being a ClickBank Vendor. Heres a few things to consider when deciding what to sell your product for:
Research
One of the first things you can do to help decide how to price your product is to do a little research. Check out the ClickBank Marketplace and compare prices on similar products. You can explore other websites and physical stores to find out what people are paying for an item in the same category. This will give a good price range to start with.
Value
Many vendors are afraid they are going to price their product too high and deter customers from buying. Often times, these vendors end up setting their product price too low and not reflecting its value which, in turn, deters buyers as well.
When you are setting the price of your product, you want to make sure that its value is reflected. If your product is going to save the buyer thousands of dollars, if the product is priced too low, the customer may believe that you are overselling it.
Experiment
To find out what price is best for their product, Vendors can adjust their prices after their product has been approved. To find out how to edit an existing item, click here.
Vendors can also add multiple versions of their product at different prices to see which one sells better. To find out how to add a new product, check out this article.
View ArticleYou can use PayPal Direct Link to send customers directly from your Pitch Page to a PayPal payment page.
The following subjects are covered in this article:
Overview
For Customers In Most Countries
For customers in the United States, Canada, or Australia
Related Articles
Overview
PayPal Direct Link letsyou take customers directly from your Pitch Page over to PayPal, bypassing theClickBank order form. By taking customers directly to PayPal, you eliminate a step in the ordering process, which can lead to higher sales conversion.
You can only use a PayPal Direct Link for products with no recurring element. For recurring products, customers must check a box on the order form indicating that they understand and accept the recurring payments, so the order form cannot be skipped.
If additional information is required, or there's a problem with the customer's information, they are taken to the standard ClickBank order form.
To use this feature, you will either need a Pitch Page thats localized to a certain country, or you will need to collect specific data from the customer and pass that data to ClickBanks payment linkusing query string parameters. See the Query String Parameters article for more information about the available parameters and their formatting requirements.
NOTE Passing data is for advanced users and should only be attempted if you know how to collect this data and then pass it.
For Customers In Most Countries
If youre running a localized Pitch Page, you can provide a payment link that includes the countrys 2-letter ISO code. This information is passed using the country parameter. For example:
https://VENDORNICKNAME.pay.clickbank.net/?cbitems=ITEM&paymentMethod=pypl&country=XX
"paymentMethod=pypl" sends the customerdirectly to PayPal. "country=XX" specifiesthe country the customer is in.
The most popular countries for PayPal transactions and their 2-letter ISO codes are listed below:
GB Great Britain
ES Spain
MX Mexico
ZA South Africa
PR Puerto Rico
IL Israel
DE Germany
IT Italy
SG Singapore
IE Ireland
NZ New Zealand
AT Austria
FR France
NL Netherlands
CH Switzerland
MY Malaysia
NO Norway
BE Belgium
If you'd like to create a localized Pitch Page for a country you don't see above, see Worldatlas for a list of all countries and their 2-letter ISO codes.
Forexample, if you have a Pitch Page thats specifically intended for customers in Germany, you would place the following payment link on thatPitch Page:
https://VENDORNICKNAME.pay.clickbank.net/?cbitems=ITEM&paymentMethod=pypl&country=DE
To cover your bases and ensure youre giving customers every option to buy, we recommend placing two payment links on your Pitch Page. One is a general payment link that will give customers the option to pay with any of the standard payment methods we accept. The other is a PayPal Direct Link for customers who have already decided they want to pay with PayPal.
For tax purposes, youll need to collect and pass additional query strings in order to use this feature for customers in the United States, Canada, and Australia.
For customers in the United States, Canada, or Australia
For customers in Canada and Australia, you must collect the customer's postcode or postal code, then pass it as a query string parameter, in addition to payment method and country. The postcode or postal code are passed using the zipcode parameter.
For customers in the United States, you must collect the customer's zip code. If the customer lives in some states (Colorado, New York, North Carolina, Arkansas, Illinois, California, or Pennsylvania), you must also collect and supply the customer's city, due to local tax differences. The zipcode and city are passed using the zipcode and st_city parameters.
For example, the following link is for a customer in Oregon:
https://VENDORNICKNAME.pay.clickbank.net/?cbitems=ITEM&paymentMethod=pypl&country=US&zipcode=97005
The following link is for a customer in Broomfield, Colorado:
https://VENDORNICKNAME.pay.clickbank.net/?cbitems=ITEM&paymentMethod=pypl&country=US&zipcode=80020&st_city=BROOMFIELD
If you do not supply all of the required information, or if additional information is required, the customer is directed to the ClickBank order form. Any fields that you provide using query string parameters are automatically populated, and the customer can complete their purchase by supplying the required information.
You can choose to only pass through zip code for US customers if youdon'twant to collect additional information. Customers who need to enter further information will be directed to our order form to complete the necessary fields before going to PayPal; customers who only need to enter zip code will proceed directly to PayPal.
If you are unsure how to collect or pass this data in a query string, you can still offer a Pitch Page with a country-specific payment link for these countries. In that case,customer will be taken to our order form first. After they give the appropriate details, they will then be routed to PayPal. If this happens, you can still use your custom order form if you have one. To do so, your PayPal Direct Link will need to offer the necessary parameters in the following order:
https://VENDORNICKNAME.pay.clickbank.net/?cbitems=ITEMS&cbskin=XXX&paymentMethod=pypl&country=YY
For the parameter cbskin=XXX, replace XXX with your cbskin URL parameter.See the Custom Order Form article for more information.
Related Articles
Creating a Payment Link This article explains how to create standard links to your order form.
View ArticleAn important part of being successful as a digital product vendor is taking precautions to protect your product and keep it from being improperly downloaded. In this guide, we have several steps you can take to keep your product secure.
The following subjects are covered in this article:
General Guidance
Using a Link Security Script
Related Articles
General Guidance
To protect your product, here are some suggestions:
If your product is a one-time digital product, see the Digital Product Upload article for information about having ClickBank deliver your product to customers.
Addthe following HTML code in the <HEAD> element of your Thank You Page should prevent a search engine robot from indexing that page or following links on that page:
<META name="robots" content="noindex, nofollow"/>
Give your Thank You Page URL an obscure file name (it should not be something like thankyou.htm, which is too easy to guess).
Consider using a third party solution. Popular third parties include DLGuard and WishList.
If you are concerned about security and you have experience with CGI programming, you can generate a script that will verify the customers successful completion of the purchase process before allowing him or her access to the Thank You Page. Follow the instructions below for implementing the ClickBank Link Security Script.
Using a Link Security Script
When the customer completes a purchase, several values are passed along to your thank you page in the query string if you have specified a secret key in your account settings. These are the ClickBank receipt number (cbreceipt), the epoch time of the order (time), the ClickBank item number (item), and the ClickBank proof of purchase (cbpop) value.
During the purchase we encrypt the receipt, time, and item using the secret key you specify in your account. We will then pass the result back to you as a query string parameter called cbpop. Use the validation script to confirm the cbpop value is correct.
Unlike prior versions of this script there is no need for a seed value.
The C#, VB.NET, and Ruby examples below are only a method for checking for a valid cbpop value and leave the capturing of the request parameters up to your individual implementations.
Code Samples
PHP Source:
function cbValid(){
$key='YOUR SECRET KEY';
$rcpt=$_REQUEST['cbreceipt'];
$time=$_REQUEST['time'];
$item=$_REQUEST['item'];
$cbpop=$_REQUEST['cbpop'];
$xxpop=sha1("$key|$rcpt|$time|$item");
$xxpop=strtoupper(substr($xxpop,0,8));
if ($cbpop==$xxpop){
return 1;
}
else {
return 0;
}
Perl Source:
sub cbValid
{ my($q,$key,$rcpt,$time,$item,$cbpop,$xxpop)
$key='YOUR SECRET KEY'
$q='&amp;'.$ENV{'QUERY_STRING'}
$q=~/Wcbreceipt=(w+)/; $rcpt=$1
$q=~/Wtime=(w+)/; $time=$1
$q=~/Witem=(w+)/; $item=$1
$q=~/Wcbpop=(w+)/; $cbpop=$1
use Digest::SHA1 qw(sha1_hex)
$xxpop=uc(substr(sha1_hex("$key|$rcpt|$time|$item"),0,8))
return 1 if $cbpop eq $xxpop
return 0
}
C# Source:
public bool cbValid(string cbreceipt, string time, string item, string cbpop)
{
string secret_key = "YOUR SECRET KEY"
byte[] data = Encoding.Default.GetBytes(secret_key + "|" + cbreceipt + "|" + time + "|" + item)
byte[] hashedData = new SHA1Managed().ComputeHash(data)
string xxpop = BitConverter.ToString(hashedData).Replace("-","").ToUpper().Substring(0, 8)
return cbpop.Equals(xxpop)
}
VB.NET Source:
Public Function cbValid(ByVal receipt As String, ByVal time As String, ByVal item AsString, ByVal cbpop As String) As Boolean
Dim key As String = "YOUR SECRET KEY"
Dim sha As New SHA1CryptoServiceProvider()
Dim mash As String = key &amp; "|" &amp; receipt &amp; "|" &amp; time &amp; "|" &amp; item
Dim result() As Byte = sha.ComputeHash(NewSystem.Text.ASCIIEncoding().GetBytes(mash))
Dim xxpop As String = BitConverter.ToString(result).Replace("-","").ToUpper().Substring(0, 8)
Return cbpop.Equals(xxpop)
End Function
Ruby Source:
require 'digest/sha1'
def cbValid(receipt, time, item, cbpop)
key = "YOUR SECRET KEY"
popCheck = "#{key}|#{receipt}|#{time}|#{item}"
xxpop = Digest::SHA1.hexdigest(popCheck).upcase[0,8]
cbpop == xxpop
end
Python Source:
import hashlib
def valid_cb_pop(receipt, time, item, cbpop):
secret_key = 'YOUR SECRET KEY'
data = "%s|%s|%s|%s" % (secret_key, receipt, time, item)
return cbpop == hashlib.sha1(data).hexdigest()[:8].upper()
Java Source:
import org.apache.commons.codec.digest.DigestUtils
/**
* Note: To make this method simple it uses the Apache Commons Codec library for computing the SHA value.
* This library is available at: http://commons.apache.org/codec/
**/
public class CBPopValidator {
/**
* Code to validate cbpop parameter passed from ClickBank orderform to thank-you page.
*
* @param receipt The receipt number that ClickBank generated and passed to thank-you page.
* @param time The time (unix timestamp) of the purchase, also passed to thank-you page
* @param item The item purchased, also passed to thank-you page
* @param cbpop The passed validation parameter
* @return True of passed cbpop matches the calculated cbpop using the passed parameters and secret key
**/
public static boolean validCbPop(final String receipt, final String time, final String item, final String cbpop) {
// secret key on the site of your ClickBank account
final String secretKey = "YOUR SECRET KEY"
// create sha1 of passed data with secret key
String hashedData = DigestUtils.shaHex(String.format("%s|%s|%s|%s", secretKey, receipt, time, item))
// compare hashed result to passed value
return hashedData != null &amp;&amp; hashedData.substring(0,8).equalsIgnoreCase(cbpop)
}
}
Related Articles
Encrypting Passed Parameters This article explains how to encrypt the customer data in your URLs.
View ArticleYou can deliver digital content to your customers through ClickBank, rather than delivering it yourself.
The following subjects are covered in this article:
Overview
Uploading Content
Editing and Deleting Content
Resources
Related Articles
Overview
ClickBanks content delivery system provides youwith a safe and easy mechanism to deliver digital content to your customers upon purchase. You can upload a single file for a digital product, and when a customer purchases that product, we provide them with a unique download link.
Content delivery is an option during or after product creation. It does not change any other aspect of the product creation and approval process.
This feature is available within the Product Editor.
Benefits
The benefits of ClickBanks content delivery service include:
Controlled Access
When a customer purchases the product, theyreceive a unique download URL. This grants file access to legitimate customers only.
If a customer has refunded or initiated a chargeback against the order, access to the file is immediately and automatically revoked for that customer. This prevents future access to the product.
Fraud/Anti Sharing Security
Automated monitoring is in place. If a customer shares their download URL, ClickBank will disable the URL to prevent additional unauthorized access.
Covered Hosting Fees and Technical Set Up Fees
ClickBank covers hosting and bandwidth fees. This alleviates the headache of technical set up, content provisioning and access controls around product purchases.
Peace of Mind
ClickBank is a trusted internet retailer, so both the vendor and customer can enjoy the peace of mind that comes with trusting a safe, secure source.
Accessing the Content
ClickBank hosted content is delivered seamlessly as part of the standard shopping journey. When a customer successfully completes a purchase, the following options are available to them:
Order Confirmation Page The standard Download or Access Digital Product button will link to the file hosted by the ClickBank Content Delivery system.
Confirmation Email The link to access the file will link to the file hosted by the ClickBank Content Delivery system.
If both a file and a Thank You Page URL were provided, the customer can click the button to download the product OR click the link to access additional information.
Once the item has been purchased bya customer,it is available to them indefinitely, unless one of the following occurs:
The order has been refunded.
The customer has initiated a chargeback against the transaction.
The file has been removed from the product in the Product Editor within the Account Management interface.
There have been too many access attempts for a specific customer's download URL.
The product has been deactivated.
The vendor account has been closed.
ClickBank has disabled the download or the account due to fraudulent activity.
Uploading Content
You must upload your content to enable content delivery.To upload content:
Log in to your ClickBank account.
Click the Vendor Settings tab.
Click My Products.
Create a new product or edit an existing product.
When you reach the Product Delivery Detailsheading, click Upload Filenext to Digital Product Upload. For example: Creating Your First Product
Select the file, then click Save Upload.The system supports .txt, .pdf, .epub, .mobi, .doc and .docx formats. The file can be up to 20 MB. For example:
(Optional) Provide a Thank You Page URL. For flexibility purposes, both a file and a thank you page URL can be provided. In the case that both are provided, after the purchase is complete the customer will be presented with the digital file as hosted by ClickBank, as well as the Thank You Page URL provided, with the URL presented as a link labeled More information about this product.
Click Save Product.
Editing and Deleting Content
You can edit or delete existing content. If you edit the content, users who attempt the download will access the new content.
Editing Content
If you wantto edit or change an existing file, you can take down the existing version of the file and replace it with a new version.
Log in to your ClickBank account.
Click theVendor Settingstab.
ClickMy Products.
Click the edit icon for an existing product.
When you reach the Product Delivery Detailsheading, click Changenext toDigital Product Upload. For example:
Select the file, then clickSave Upload.The system supports .txt, .pdf, .epub, .mobi, .doc and .docx formats.
Click Save Product.
Deleting Content
You can delete a content delivery file. If you delete a file and do not replace it, you must provide a Thank You Page URL and make the file available to users there.
Log in to your ClickBank account.
Click theVendor Settingstab.
ClickMy Products.
Click the edit icon for an existing product.
When you reach the Product Delivery Detailsheading, click Deletenext toDigital Product Upload. For example:
Click Confirm Deletion. For example:
Upload a new file or enter a Thank You Page URL.
ClickSave Product.
Resources
If your customers have difficulty accessing a product through content delivery, see the Troubleshooting Customer Issues article for steps that you can take to help them.
Related Articles
This article describes the process of creating a product.
View ArticleYou can give a product a trial period, during which customers can try it before paying.
Overview
You can give a product a free trial period. The customer pays nothing initially, and you specify a trial period during which they can use the product before the first recurring payment.
To offer a free trial product, go to the Creating Your First Product article, and create a product with an Initial Price of $0 and a specified Trial Period.
Admin-Controlled Feature
NOTE This feature is admin-controlled. Contact ClickBank if you want access to this feature.
View ArticleAttention New Vendors:If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
heres our contact information
Once you complete the account sign up process, there are a few more steps for ClickBank Vendors to get on the road to success. Here's a brief overview, and additional resources, to help you get started.
ClickTip: If you havent signed up for a ClickBank account, click here for a helpful how-to article to complete that step.
How to Get Started as a ClickBank Vendor
Step 1: Decide what you want to sell.
If you're a ClickBank Vendor, you must have a product or products that you will sell. There are three basic product iterations that you can choose from: digital, physical, and recurring.
Digital Products: Digital products are one-time products that are purchased by customers, and then delivered through a digital product upload. For more information about how digital product uploads work, check out this article.
Physical Products: Physical products must be physically delivered to the customer. There are some rules are regulations regarding what kind of physical products you can sell, so it's a good idea to get familiar with these before proceeding with physical product development.
Recurring Products: Recurring products must be regularly delivered to the customer. Product subscriptions fall under this category. Check out this article to find out more about how to sell recurring products.
Step 2: Acquire all necessary legal documentation.
Before you list your product in the ClickBank Marketplace, you are responsible for acquiring all necessary legal documentation and any copyrights for your product. ClickBank does not provide any professional or legal services regarding these topics.
Step 3: Make sure your product is in compliance.
Depending on what you want to sell, you are required to make sure that your product is in compliance with federal, state, and local level rules and regulations. You will also need to provide Certificate of Insurance.
The Selling Physical Products article is a good place to start figuring out if your product is in compliance.
Step 4: Acquire your unique domain name.
Its a good idea to acquire your unique domain name. ClickBank does not provide webhosting and does not support subdomains such as Wix, Blogspot, Squarespace, etc.
Step 5: Create a Pitch Page.
Once you've figured out what you want to sell and how you're going to sell it, you must create a "Pitch Page" for your product. This is a requirement for all ClickBank Vendors.
A "Pitch Page" is ClickBank lingo for a sales page. This page will provide potential customers with information about your product. Once a customer is ready to buy the product, they will click on a ClickBank link on your Pitch Page that will direct them to the ClickBank order form.
There is a list of requirements that your Pitch Page must adhere to in order to be in compliance with ClickBank policy. It's a good idea to familiarize yourself with the regulations and best practices before you move on the the next step.
The Creating Your First Product page also provides in-depth information regarding the Pitch Page formation.
Check out the Promotional Guidelines and Product Guidelines too to make sure you're in compliance with ClickBank's rules and regulations.
Step 6: Create a "Thank You" page.
In addition to the Pitch Page, you must also have a "Thank You" page for your product. The Thank You page is the page a customer will be directed to after they purchase your product and the payment has been processed. You must include several specific details on your Thank You page including contact information the customer can reach you at. Before proceeding to the next step, check out the Thank You page requirements.
The Creating Your First Product page is a good place to find out more information about what elements should go on the Thank You page.
Step 7: Add the ClickBank Trust Badge (CBTB) to your product materials.
The CBTB is virtual badge that signifies that your product is approved and supported by ClickBank. The CBTB is required on any of your pages that contain a ClickBank paylink as well as your products Thank You page.
There are different styles of CBTBs that you can chose from. For more information on the CBTB, check out this how to article.
Step 8: Create and test your payment link.
A payment link is a link that will direct customers to the ClickBank order form. When the customer clicks the payment link, they are directed to a ClickBank order form where they can enter their payment information and complete the transaction. When the payment is approved, the customer is directed to a ClickBank page that confirms their order and provides them with a unique receipt number.
The payment link must be entered into the backend code of your Pitch Page in HTML format. This process can get a little technical, so it is best to see additional resources if you need them. The ClickBank Knowledge Base has an abundance of how to articles to help you along the way.
Step 9: Create a HopLink.
A HopLink is a referral tracking URL. HopLinks are links that are used in the marketing materials of ClickBank Affiliates to direct traffic to your Pitch Page where customers can make a purchase. It is important to provide this link to Affiliates because it tracks where traffic comes from. To create a HopLink and to designate the location of the link, follow these instructions.
Step 10: Enter your product information into the ClickBank Marketplace.
Once you have created a HopLink and designated its target, you are ready to enter your product information into the ClickBank Marketplace. It is a good idea to make sure that your product information is attractive, compelling, and detailed. This will attract affiliates. To add your product information to the marketplace, follow these instructions.
Step 11: Request product approval.
Your product must be approved by ClickBanks Business Services before it can be sold. To submit your product for review, follow these instructions. Typically, you will receive the results of your request within 3-5 business days. Once your product has been approved for sale, you can proceed to the next step.
Step 12: Pay the activation charge.
When your product is approved for the ClickBank Marketplace, you must pay a $49.95 activation charge. You can pay this fee via credit/debit card, PayPal, or money order. Instructions to complete the payment will be sent to your email from the ClickBank Business Services.
ClickTip: If you already have an active ClickBank Vendor account, the activation fee is discounted to $29.95 to add additional accounts. To receive this discount, include a note in the comment section of your first product request made from your new account. F
Step 13:Optimize your business.
Now that your product is for sale, you can optimize your business by connecting with affiliates, providing excellent and effective customer service, and promoting your product. The ClickBank Knowledge Base offers how to guides for the technical tasks. For more tactical advise and business-related resources, ClickBank University is a wonderful resource.
Our Client Support Team is always available to help in any way they can. For how to contact ClickBank, .
View ArticleBefore you can start selling products in the ClickBank Marketplace or via ClickBank Affiliates, you must add a product, or products, to your account. Heres a helpful how to resource to walk you through that process.
How to Add a New Product to a ClickBank Vendor Account
Step 1: Log in to your ClickBank Vendor account.
Using your ClickBank login credentials, log in to your ClickBank Vendor account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Locate and click the Vendor Settings tab.
On the horizontal navigatiol bar at the top of your screen, click the Vendor Settings tab. Clicking this tab reveals an additional horizontal navigation bar below it.
Step 3: Locate and click the My Products tab.
Once the additional horizontal navigation bar is revealed, locate the My Products tab. Onceyou'vefound it, click this tab.
Step 4: Click the Product option.
Locate the Add New text and click the Product button to the right of it. This button will direct you to the Create a New Product page.
Step 5: Select your product type from the Select Product Type dropdown menu.
Once you are directed to the Create a New Product page, click the dropdown menu to select the type of product you will be offering from a list of available product types.
Step 6: Enter the product details into the new product fields.
Depending on what product type you selected from the drop-down menu, the new product information requirements may differ. The required fields are marked with a red asterisk. Below, find more information about these fields.
Product Category: Select a product category descriptor from the list that best suits the category your product belongs in. You can select more than one category for your product.
Item Number: Your item number is used as a tracking mechanism by the system and by you as a ClickBank Vendor.ClickTip: Your product is automatically assigned an Item Number by the system. You can keep this number as is, or you can edit it to your preferences. In addition to numbers, your Item Number can include letters and dashes.
Product Title: The product title is the name of the product that is visible to customers and will be listed on the ClickBank Order Form. Your product title cannot exceed 70 characters.
Language: From the drop-down menu, select the language that the product or product information is in.
Image: At this point, you cannot upload an image into your product details. Once your product has been approved by the ClickBank Product Approval Team, you will be able to upload an image for your product.
Pitch Page URL: The Pitch Page URL is the URL (or web address) of your Pitch Page. This is the page that customers are directed to to make a purchase.
Mobile Pitch Page URL: If you have a different URL for your Pitch Page that has been specifically formatted for mobile display, provide it here.
Product Currency: You can select the currency that your product is in, however all sales are reported in US dollars.
Product Price: This is where you list the price of your product.
Commission: You can select a commission rate from 1-75%. If you would like to offer a higher commission rate, contact ClickBank to arrange that specific rate.ClickTip: If you want to offer different commission rates for different affiliates, you must check the Allow Commission Tiers to override these settings box. As a CLickBank Vendor, you may plan to have commission tiers set up that allow affiliates who drive more traffic to earn more commission. If you do not check this box, the rates affiliated with the commission tiers will not be honored.
Digital Product Upload: If you are offering a digital product, you can upload it here so that it can be delivered to the customer upon purchase via ClickBank
Thank You Page URL: In this field, provide your Thank You Page URL. Your Thank You Page is the page that customers are directed to after they have completed their purchase at the ClickBank Order Form.
Mobile Thank You Page URL: If you have a Thank You Page specifically formatted for mobile usage, provide it here.
Shipping Profile: The shipping profile dropdown applies to physical products.
Delivery Method: If you are adding a physical product, provide the name of your preferred shipping carrier.
Delivery Speed: In this field, provide the delivery speed you plan to ship your physical product at.
Step 7: Click Save & Request Approval.
Because your product has not been approved yet, you must submit it to the ClickBank Product Approval Team for approval. To save your product details and submit your product for approval at the same time, click this button.
Step 8: Complete and submit the Request Product Approval form.
Once you click the Save & Request Approval button, you will be directed to the Request Product Approval page. Provide all of the required information on this page and then click Submit.
Step 9: Wait for your product to be approved by the ClickBank Product Approval Team.
Once you submit the Request Product Approval form, the status of your product will change to Pending Approval; The account approval process can take 3-5 business days.
Once your product is approved, the status of your submitted product will change on your My Products page from Pending Approval to Approved. At this point, your order form is live and customers can proceed with purchases.
View ArticleAttention New Vendors:If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
To find out more about commission hierarchies, click HERE.
The commission percentage is the percentage of a sale that affiliates earn after the finalization of a sale the have facilitated.
Commission is generally set when a vendor adds a product to be submitted for review. If no specific commission is set, the product will have a default commission percentage of 45%. You can find out more about submitting a a product for review by clicking HERE.
ClickTip: Affiliates are only paid commission on sales that are completednot per click or per lead.
You can set different commissions for different products. Or, you can set commissions for specific affiliates that override the account-wide commission rate.
View ArticleA payment link is the link that customers click that directs them to the ClickBank order form where they can purchase vendor products.
ClickBank Vendors must manually create their own unique payment link and add it to their Pitch Page.
Click HERE for a step-by-step article and a video tutorial on how to test your payment link. ClickTip: Before proceeding with these instructions, make sure you have signed up for a ClickBank Vendor account and that you have a functioning Pitch Page.
For more information on signing up for a ClickBank account, CLICK HERE.
For more information on creating a Pitch Page, CLICK HERE.
Follow these instructions to create a payment link, and then add it to your Pitch Page:
Step 1: Select the text or image on your pitch page that you wish to link to the ClickBank order form.
You must select a specific image or section of text for customers to click on in order to be directed to the ClickBank Order form.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Customize the link in order to route customers from your Pitch Page to the ClickBank order form.
Here is the link that will be used to direct customers to the ClickBank Order Form:
https://VENDOR.pay.clickbank.net/?cbitems=ITEM
Replace ITEM with the specific item number of the product that is being purchased.
Replace VENDOR with your ClickBank account nickname.
ClickTip: The item number is the unique number you created when you added your product to your account. For instructions on how to find the item number of your product, CLICK HERE.
Step 3: Add a tracking ID to your link. (Optional)
If you want, you can also add a vendor tracking ID (TID) to your payment link. TIDs are compatible with ClickBank analytics and can provide helpful insights on where sales are coming from.
To add a TID, add the variable &vitd to the end of your pay link. Heres an example:
https://VENDOR.pay.clickbank.net/?cbitems=ITEM&vtid=exampleid
Then, replace exampleID with a unique TID that you determine. TIDs can contain up to 100 alphanumeric characters, including underscores. It must begin with an alphanumeric character and cannot contain consecutive underscores.
Step 4: Define the link.
Using the HTML version of the link, define either the text or image that users must click in order to be directed to the ClickBank order form.
<a href="https://VENDOR.pay.clickbank.net/?cbitems=ITEM" target="cb">CLICK HERE TO PURCHASE</a>
Replace CLICK HERE with any text you prefer, or (using HTML) define and image as the hyperlinked item.
ClickTip: If you are not comfortable with HTML, you can have a developer help you with this step. There are also online tutorials that will show you how to link an image.
Click HERE to learn how to link an image using HTML.
ClickTip: You can pass query string parameters with your payment link. Query string parameters are additional chunks of information that are passed from your Pitch Page to the order form. For example, some string parameters are used to pre-populate fields on the order form and some are used for tracking purposes.
CLICK HERE to read and learn more about query string parameters.
Step 4: Proceed to testing your Payment Link.
View ArticleBefore you can submit your product for approval, you must create and test a payment link. A payment link is a unique link that directs customers from a vendors Pitch Page to the ClickBank order form.
CLICK HERE for instructions on how navigate from the Master Account Dash to the operations page. ClickTip: Before proceeding with these instructions, make sure you have signed up for a ClickBank account and have a functional pitch page complete with a payment link to the ClickBank order form.
CLICK HERE for instructions on how to sign up for a ClickBank account.
CLICK HERE for information on creating a Pitch Page.
CLICK HERE for a step-by-step article on creating a payment link.
Testing your payment link ensures that the link is effective before you offer the product to potential customers. It also helps expedite the approval process.
You cannot test a payment link with actual credit card data. You will need to use test credit card data that is provided by ClickBank. These instructions will go over how to get that data and how to use it to test your payment link.
Step 1: Log in to your account.
Using your log in credentials, access you ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
ClickTip: ClickBank users who have signed up for an account on or after 10/29/19 must navigate from the new Master Account Dash to the operations page of ClickBank to proceed with these instructions.
Step 2: Click the Vendor Settings tab.
On the horizontal navigation bar at the top of the screen, locate the Vendor Settings tab. Click this tab. Clicking this tab will reveal a sub-navigation bar.
Step 3: Click the My Site tab.
On the sub-navigation bar, click the My Site tab. Clicking this tab will direct you to the My Site page.
Step 4: Locate the Testing Your Products box.
Near the bottom of the My Site page, there is a box titled Testing Your Products. In the left corner of this box, there is a link titled Edit. Click this link. Clicking this Link will display a Generate New Card Number button.
Step 5: Click Generate New Card Number.
Click the Generate New Card Number button to get a unique set of test credit card data that you can use to test the payment link of your product.
Step 7: Navigate to your product Pitch Page.
Once you have the test credit card data, navigate to the Pitch Page of your product.
Step 8: Click the payment link.
Click the text or image that has been linked with your uniquepayment link. Clicking the link should direct you to the ClickBank order form. If it does not, make sure that you have created your payment link correctly.
Step 9: Enter in the test credit card information.
On the ClickBank order form, enter in the test credit card data into the appropriate fields, then complete the purchase.
ClickTip: If you receive an error message during your test purchase, here are some things to check:
Is your payment link set up correctly?
Is your ClickBank account nickname spelled correctly?
Did you enter the test credit card information correctly?
Do you have correct item number listed in the payment link?
Have you saved your Thank You Page URL in the My Products section of your account?
Step 10: Continue the order process as if you are an actual customer.
If you are offering a digital product, continue to the download process to make sure the test purchase can be completed to the end.
Step 11: Wait for product approval.
Once you have tested your payment link, the product approval process will proceed.
View ArticleBelow, find answers to the most commonly asked questions about creating and testing a payment link for your Pitch Page.
Q: I have old payment links in a different format. Will they still work?
A:Yes. Any old payment links ("sell.cgi") you have will continue to work; however, the new format is likely to improve your conversion rates. This is because your personalized payment link domain name is not known to spyware and other hostile programs that hijack links and divert advertisements.
Q: When I use a payment link to send a customer to the order form, what can I do to make sure the appropriate affiliate gets credit for the sale?
A:We do this for you automatically. Just make sure your affiliates are using properly formatted ClickBank HopLinks when they send traffic to your site.
Q: Where can I place the payment link? Can I only put it on my HopLink Target URL?
A:No, you can use your payment link anywhere on your site, or even other sites if they allow it.
Q: The payment link only lets me sell one copy of my product at a time. What if I want ClickBank to sell more than one copy of my product at a time?
A:One way to sell multiple copies of your product is to create additional item numbers that represent multiple copies of your product, priced accordingly. For example, if your ebook retails at $20 per copy, ClickBank could sell several at a time by having items (with corresponding unique payment links) priced at $40, $60, $80, etc. In this way, you could also offer volume discounts of your product for people who want to purchase multiple copies at the same time.
Q: How do I deactivate a product?
A:You can deactivate your product by checking Inactive on the product edit screen. As a result, the product is no longer available for sale. This feature allows you to stop selling a product for as long as you like, without having to delete it.
View ArticleAttention New Affiliates:If you are an affiliate that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Click HERE for more information on how to adjust your payment method.
One you complete the account signup process, there are a couple more steps that will ensure your success as a ClickBank Affiliate.
ClickTip: Click HERE for a how to article about signing up for an account.
Step 1: Get an EIN.
Affiliates that earn over $600 are required to have a taxpayer identification number. This number can be your personal social security number (SSN) but we encourage affiliates to obtain an employer identification number (EIN) from the Internal Revenue Service (IRS). Getting an EIN is free and easy and can be completed at the IRS website.
ClickTip: If you are using your SSN instead of an EIN, make sure to input it in the 9-digit format, including dashes (i.e. 123-45-6789).
ClickTip: Regardless if you use your SSN or an EIN, the identification number you use must match the payee name on your ClickBank account. If you are using a business payee name but reporting under your SSN, you must complete an IRS W-9 form and provide it to use via fax at 559-210-0502. Likewise, if you are using a US address but a resident of a foreign county, you must complete an IRS W-8ben form. When faxing, please include a cover sheet that indicates your account nickname.
Step 2: Choose your product niche.
Decide what kind of products youre most interested in and stoked about. Click HERE to check out a helpful affiliate-geared video about choosing what niche is best for you.
Then, find products to promote using the ClickBank Marketplace. You can search through ClickBank Vendors and find items that youre passionate about. There are several parameters that can help narrow your search. For more information about using the ClickBank Marketplace, click HERE to check out this instructional page.
Step 2: Build your platform.
Once you have decided what kind of products you want to promote, build a platform to promote them on. Click HERE for insight and content about building a successful affiliate platform.
Once you have a platform, create HopLinks to track sales that were facilitated via your platform. Click HERE to find out more about creating HopLinks.
Step 3: Grow your audience.
Growing your audience is an important part of excelling as a ClickBank Affiliate. There are several ways to reach more people. Click HERE to find out more about increasing your potential customer base.
Step 4: Promote your products.
Once youre ready to go, start promoting products. Click HERE for a video and instructional content about the best ways to start. Once you find out what is working and what isnt, you can adjust your methods accordingly.
Step 5: Track Your Data
ClickBank offers several analytics tools to help you optimize your methods as an affiliate. Check out these features when youre ready:
Tracking IDs
Tracking Pixels
Analytics Reports
Step 6: Get Paid
When you facilitate sales, your commission is directed into your account. Once you reach your payment threshold, your funds will be sent to you via your desired method. The default method is by check, however, you can adjust that.
View ArticleFor more information on payment options, click here to read the "How do I get paid?" article. ClickTip: As of October 29th, 2019, the process to sign up as a ClickBank Client has changed. ClickBank Clients start their sign up process by creating an account, and then creating individual account nicknames. From those nicknames, new clients can then navigate to the Account Management platform where they can update their payment information, add products, find products, network with affiliates, and complete many other functions and tasks for their unique accounts. These accounts are accessed and managed from one central login where their sales data can be analyzed as a whole and tickets for all the accounts can be managed in one place. This central login area is referred to as a "Master Account."
Signing up for a ClickBank Account is the first step to getting started as a ClickBank Affiliate or a ClickBank Vendor. There are four distinct phases to the sign-up process: signing up, completing the profile, creating an account, and updating payment information. Regardless if you want to become a ClickBank Affiliate, or ClickBank Vendor (or both) the processes are, by and large, the same. Below, find a comprehensive guide to signing up for a ClickBank Account.
ClickTip: Depending on what phase of the process you are in, you can navigate to the help article that best suits your needs by clicking the link.
Phase I: Signing up for a ClickBank Account Phase II: Completing the ClickBank Profile Phase III: Creating a ClickBank Account Phase IV: Updating Payment Information
Phase I: Signing up for a ClickBank Account
How to Sign Up for a ClickBank Account
Signing up for a ClickBank Account is quick and easy. Follow the steps below to complete the initial sign up step of the process.
Step 1: Adjust your browser settings.
In order to sign up for a ClickBank account you must have Javascript and cookies enabled for the ClickBank pages to function properly. To make sure you're in compliance, follow the browser-specific instructions below.
Firefox
Click the drop-down menu titled "Firefox." Then, select the "Preferences" option.
Click on the "Content" tab and make sure that the "Enable JavaScript" box is marked.
Then, click on the "Privacy" tab and make sure the boxes marked "Accept cookies from sites" and "Accept third-party cookies" are both checked.
Internet Explorer
Select the "Tools" menu and choose "Internet Options."
Click on "Security" and then make sure the "Security Level Zone" is set to Medium-High.
Then, click on "Privacy" and set the "Cookies Level" to Medium.
Chrome
Navigate to the Chrome menu that looks like three vertical dots in the right corner near your search bar.
Select "Settings" from the drop-down menu.
Scroll to the bottom of the page and click "Advanced."
Locate the "Privacy and Security" section and click "Site Settings."
Make sure that the Cookies setting is set to "Allow sites to save and read cookie data."
Then, make sure that the Javascript setting is set to "Allowed."
Step 2: Navigate to the ClickBank Sign Up Form.
Once you have enabled JavaScript and Cookies for your browser, click here to access the ClickBank Signup Form.
Step 3: Enter your basic information into the sign up form.
On the "Create Account" sign up form, select your country from the dropdown menu and then type in your first name, last name, phone number, and email address. You must also choose a password to continue.
Step 4: Read the Terms and Conditions.
Click the "Continue to Terms and Conditions" button to read the ClickBank Client Contract. Once you had read the contract, click the "Accept Terms and Conditions" button to minimize the window and return to the sign up form.
Step 5: Click the "Join ClickBank!" button.
Click the "Join ClickBank!" button to complete the initial portion of the sign up process.
Once you click the "Join ClickBank!" button, the initial account sign up process is complete. The next step in the sign up process is to complete your ClickBank Client Profile. You will be prompted to do this immediately upon signing up. If for any reason you leave the sign up process, you can update your profile by following the steps in the "How to Complete your ClickBank Profile" help article.
Phase II: Completing the Client Profile
Before proceeding with these steps, you must complete Phase I of the sign up process.
How to Complete Your ClickBank Profile
Step 1: Log in to ClickBank.
If you have navigated away from ClickBank after completing Phase I of the sign-up process, sign back in by returning to the ClickBank log in page and using your email address and password to access the "Dashboard" page.
Step 2: Click the "Profile" tab.
Locate the vertical navigation panel on the left side of the screen. On this panel, click the "Profile" tab to access the "Profile" page.
Step 3: Enter in the required information.
On the "Profile" page, enter in the required information into the provided fields.
ClickTip: Some of the information is pre-populated according to what you provided on the previous sign up form. Any information that is not required will be denoted as optional in the value field.
Address:In the "Address" field, enter the address affiliated with the payee of the account. This is important because the default payment method for accounts is payment via mailed check. To change your payment method, click HERE for an instructional article.
Tax ID:A tax ID is either an Employer Identification Number (EIN) issued by the IRS for businesses or a Social Security Number (SSN) if you are operating as an individual.ClickTip: You are required to provide your tax ID because ClickBank issues 1099 tax forms to affiliates who make over $600. Your tax ID must match the payee name provided for the account.
Step 4: Click the "Save" button.
Once you have completed your ClickBank profile, click the "Save" button. Once you click this button a dialogue box will appear confirming that your profile has been successfully updated.
When your profile is complete, the next step is adding an account with a unique account nickname. To add a ClickBank Account, follow the steps in the How to Create a New ClickBank Account article.
Phase III: Creating a ClickBank Account
Before proceeding with these steps, you must complete Phase II of the sign up process.
How to Create a New ClickBank Account
Step 1: Log in to ClickBank.
If you haven't already logged in to ClickBank, navigate to the log in screen and enter your email address and password to access the "Dashboard" page.
Step 2: Click the "Accounts" tab.
Locate the vertical navigation panel on the left side of the screen and click the "Accounts" tab. Clicking this tab will direct you to the "Manage Account Nicknames" page.
Step 3: Click the "Create Account" button.
On the right side of the screen, locate the "Create Account" button. Click this button to display the "Create Account" dialogue box.
Step 4: Provide the required information.
The "Create Account" dialogue box requires that you select an account type and provide a nickname for your account. Below, find a list of options you can select from the "Account Type" drop-down menu:
ClickTip: If you plan to operate as a ClickBank Vendor, you must pay a one-time activation charge once your first product has been approved. This charge is $49.95 for your first account and $29.95 for any additional accounts. See the " Creating Your First Product " article for more information.
Vendor:ClickBank Vendors sell ClickBank-approved, quality products ranging from e-books to fitness supplements. For a list of product categories, click HERE.
Affiliate:Affiliates find products they are passionate about and promote them on their promotional platforms. To learn more about becoming a ClickBank Affiliate, click HERE.
Combination:ClickBank clients can choose to be both a vendor and an affiliate. If this applies to you, select this option.
Custom:If you are only planning on selling or promoting for a season, select this option.
Test:If you're just exploring ClickBank, check this option. You can always change this later.
Step 5: Click the "Create Account" button.
Once you have provided the required information, click the "Create Account" button to proceed. Clicking this will create a unique account affiliated with the email address you used in the initial sign up phase.
Depending on the account type, you can sell or promote products from each account. You can also create Clerks with specialized permissions to help you manage account operations. Click HERE for more information on how to create ClickBank Clerks.
In order to complete all four phases of the sign-up process, you must add your payment information to your account to receive commission for sales or revenue from sales. To add your payment information to your account, follow the steps in the How to add Payment Information to your ClickBank Account help article.
Phase IV: Adding Payment Information
Before completing Phase IV of the sign-up process, you must complete Phase III. To update your payment information, for your new account, follow these steps.
How to add Payment Information to your ClickBank Account
To update your payment information, for your new account, follow these steps.
Step 1: Log in to your ClickBank account.
If you have navigated away from the "Dashboard" page, log back in. This will direct you to the "Dashboard" page.
Step 2: Click the "Accounts" tab.
Locate the "Accounts" tab on the vertical navigation column on the left side of the screen. When you click this tab, you will be directed to the "Manage Account Nicknames" page.
Step 3: Select the Account Nickname you wish to update.
From the list of accounts under the "Nickname" header, select the account you wish to update. Click the account nickname to be directed to the operations page. This page will open in a new tab.
Step 4: Click on the "Account Settings" tab.
Locate the horizontal navigation bar at the top of the screen. Click the "Account Settings" tab on this bar. Clicking this tab will direct you to the "My Account" page.
Step 5: Locate the "Payment Information" box and click "Edit."
In the upper-right corner of the "Payment Information" box, there is an "Edit" link. Click this link to proceed to the "Payment Information Editor" page.
Step 6: Provide payment information for your account.
Depending on your preferences, you can change your payment threshold, payment method, and payment frequency. Enter in the required information.
Step 7: Click the "Save Changes" button.
Once you have made your selections and added your information, click the "Save Changes" button.
Clicking the "Save Changes" button will update your payment information and complete all of the steps to sign up for a functional ClickBank Account.
View ArticleAttention New Vendors:If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
ClickBank Vendors are required to select a default HopLink target URL that affiliates HopLinks will direct to. This is sometimes referred to as a landing page. Its the first webpage that potential customers will directly engage with your product on.
It is only necessary that a ClickBank Vendor provide one landing page for affiliates, however, you can provide additional URLs to give affiliates landing page options so they can select the best one to reach their traffic.
Landing pages might differ in what kind of content they feature in order to reach particular demographics. Market research and knowing your product niche can help you figure out what works best.
Once you have developed multiple landing pages, you need to add the HopLink Target URL for affiliates. Heres a step-by-step guide to do that:
How to add Additional HopLink Target URLs
Step 1: Log in to your ClickBank Account.
Using your log in credentials, access your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
Click the Vendor Settings tab located on the horizontal navigation bar at the top of the page. Clicking this tab directs you to the My Site page.
Step 3: Locate the Marketplace Information box and click Edit.
In the center of the page, there is a box titled, Marketplace Information. In the upper right-hand corner of this box, there is text that says, Edit. Click this text. When you click this, you will be directed to the Marketplace Information Editor.
Step 4: Click the Add New button.
At the bottom of the Marketplace Information Editor box, there is a section of text titled, Additional Hoplink Target URLS. Click the Add New button under this section. When you click this, the Additional HopLink Target URL dialogue box will appear.
Step 5: Add the additional landing page information.
To add an additional landing page, enter the following information in the fields provided:
Marketplace TitleIn this field, specify what kind of content is on the particular landing page that the HopLink will direct to such as: Video Sales Letter, or Text Sales Letter. This is a required field.
Offer Information In this section, you can provide general information about landing page and recommendations for how they can use it.
HopLink Target URLProvide the URL of the landing page in this field. This is a required field.
Mobile HopLink Target URLIf you have a landing page specifically designed for mobile use, provide the URL of it in this field.
HopLink Parameter In this field, provide a parameter that can be added to a HopLink so that it directs to the new landing page.
Step 6: Decide if you want the additional HopLink Target URL displayed in the Affiliate Marketplace.
If you do not want to display the additional landing page, check the Hide in Marketplace box.
Step 7: Click the Save Changes button.
Once you have entered the necessary information, click the Save Changes. Once you click this button, your additional landing page has been added for affiliates to use.
View ArticleAttention New Users:If you are a ClickBank User that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Fore more information on how we keep your data secure, CLICK HERE.
If you wish to close your ClickBank Vendor Account or ClickBank Affiliate Account, complete the following steps.
ClickTip: Closing your ClickBank Account is irreversible. If your account contains a balance and you close your account, your balance will be forfeited. To avoid losing your funds, wait to close your balance until all return allowances have been released and you have received your last payment from ClickBank.
If your account balance has already met the Customer Distribution Requirement, your return allowances have been released, and you still have a balance of at least $10 in your account but aren't receiving your last payment, you need to lower your Payment Threshold.
To lower your Payment Threshold, log in to your ClickBank Account and click the "Settings" tab. Click "Edit" to the right of the "Payment Information" section. Select "$10" from the "Payment Threshold" dropdown list, then click "Save Changes."
Please be aware that any closing balance under $10 is forfeited.
ClickTip: For users who have linked accounts under a Master Account, you can close and delete single accounts, but you will not be able to officially delete your Master Account login credentials.
ClickBank values our user's privacy. We never collect any more personally identifiable information about you than is necessary; we do not keep personally identifiable information longer than it is needed; and we do not share personally identifiable information with third party entities, other than specific in ClickBank's privacy policy.
How to Close a ClickBank Account
Step 1: Log in to your ClickBank account.
Log in to your ClickBank Account using the ClickBank login credentials affiliated with the specific ClickBank Account you wish to close.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the "Account Settings" tab on the navigation bar.
The "Account Settings" tab is located on the second navigation bar from the top of the screen.
Step 3: Click "Edit" in the upper right hand corner of the "Account Information" box.
Clicking "Edit" will direct you to the "My Account" page.
ClickTip: The "Account Information" box is the first box information box and "Edit" is in very small text in the upper right hand corner of the box border.
Step 4: Click "Close Account."
Once you are directed to the "My Account" page, click "Close Account" in the bottom right-hand corner of the "Account Information Editor" box.
Step 5: Select a reason for the account closure.
Once you click "Close Account," a dialogue box is displayed prompting you to provide information about why you are closing your account. Select the option that best fits your reason, or, if your reason is not listed, provide a different reason in the "Other" field.
Step 6: Click the "Close Account" button.
Once you click the "Close Account" button, an account closure confirmation window will be displayed.
Step 7: Confirm account closure by clicking "OK."
To confirm your ClickBank Account closure, click the "OK" button on the confirmation dialogue box. This confirms the closure and deletion of your account. This account cannot be reactivated. You will receive an email confirming that you have closed your ClickBank account.
View ArticleProduct numbers are unique identifying numbers that are used to keep track of each ClickBank product. When you create a product to add to your account, you select the item number before submission.
Once your product is reviewed and accepted, you cannot change your item number.
To locate the item number of a particular product in your account, follow these instructions:
Step 1: Log in to your ClickBank account.
Using your login credentials, log in to your ClickBank account.
For more information on how to navigate to the operations page for new ClickBank users, CLICK HERE. ClickTip: For new users as of 10/29/19, remember you must navigate from the Master Account Dash to the operations page of ClickBank by clicking on the specific account nickname located on the Manage My Accounts page.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
On the horizontal navigation bar at the top of the screen, locate and click the Vendor Settings tab. Clicking this tab reveals a sub-navigation bar.
Step 3: Click the My Products tab.
On the sub-navigation bar, click the My Products tab. Once you click this tab, you will be directed to the My Products page.
Step 4: Locate the item number.
On the My Products page, locate the specific product you wish to find the product number for. The item number is listed in the column titled Item.
View ArticleAttention New Users:If you are a ClickBank User that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
The ClickBank Affiliate Finder is a helpful feature that displays potential affiliate matches for your product based on an opportunity value score.
The opportunity value score (OV) is calculated using product category, language, currency, price point, type of purchase (recurring or standard), refunds, and chargeback. This score indicates how well a particular affiliate is currently doing promoting similar products in the same niche as your product.
There is no max OV and thereisn'ta set number of affiliates that are displayed in the Affiliate Finder. As you grow your sales and connect with affiliates, more potential affiliates will be included in the bubble chart display.
For more information on how to use the ClickBank Affiliate Finder to connect with potential affiliates, read on.
How to Use the ClickBank Affiliate Finder
Step 1: Log in to your ClickBank Vendor account.
Log in to your account using your ClickBank Vendor login credentials.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Locate the bubble chart under the title, ClickBank Insights.
The initial page that is displayed once you log in to your ClickBank Vendor account is the Dashboard. The ClickBank Affiliate Finder tool is located under the ClickBank Insights header on this page.
ClickTip: New ClickBank Vendors will not see this tool until 10 days after the account activation fee has been paid.
Step 3: Review the affiliates selected for you.
In the bubble chart, several affiliates are displayed as potential affiliate matches for you. The bubbles containing the affiliate name are sized and arranged based on their OV.
Step 4: Contact your potential affiliates.
You can contact affiliates directly from the affiliate finder. Click on the bubble of the affiliate you wish to contact and then enter the required information into the provided fields.
ClickTip: Your message can contain between 20-1,000 characters. You are not permitted to use HTML in the message. The message will automatically contain your account nickname, and the title and description of your product. The email address you provided when you signed up as a ClickBank Vendor will populate the email address field by default, however, you can change what email address you would like affiliates to reply to. Only one message can be sent to each ClickBank Affiliate via the ClickBank Affiliate Finder feature.
Step 5: Click the Send Message button.
Once you send the message to the potential affiliate, a new affiliate will appear in the affiliate finder bubble chart.
Step 6: Wait for replies.
If an affiliate wishes to connect with you for more information or to promote your product, they will reply to the email address you provided in your message.
ClickTip: Any replies from potential affiliates will not appear in your ClickBank Vendor account nor will be there any indication of a reply from a potential vendor in your account. Check the inbox of the email address you provided regularly to connect with responsive affiliates.
View ArticleAttention New Vendors:If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
An important step in attracting ClickBank Affiliates to promote your product is adding a listing to the ClickBank Marketplace.
The ClickBank Affiliate Marketplace is an online marketplace that displays all active accounts with products currently for sale. When affiliates are looking for products to promote, they often check the Affiliate Marketplace first. Its up to the ClickBank Vendor to create a compelling description to list on the Marketplace to interest potential affiliates.
ClickTip: Each ClickBank Account can only have one Marketplace listing associated with it. If you have different products in different categories, consider opening an additional ClickBank Account. Vendors can link their account together to access via one login. For more information on adding an additional ClickBank Account, check out this article.
For more information on how to add a listing to the ClickBank Marketplace, read on.
How to Add a Listing to the ClickBank Marketplace
Step 1: Log in to your ClickBank account.
Use your login credentials to access your ClickBank Account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
On the horizontal navigation bar at the top of the screen, locate the Vendor Settings tab. Click this tab. Clicking this tab directs you to the My Site page.
Step 3: Locate the Marketplace Information box and click Edit.
On the My Site page, locate the Marketplace Information box and click the Edit text in the upper right-hand corner of the box. This will open the edit function which will allow you to add product information to your Marketplace Listing.
Step 4: Enter required information into the Marketplace Listing fields.
Once the edit function is open, you will see a series of fields that you can add information to about your ClickBank Vendor account. Heres a little bit of information about each section:
Marketplace Category: The Marketplace Category is the category and subcategory that you selected when you created this ClickBank Vendor account. This information describes the kind of products that you offer. You can request changes to your category and subcategory by clicking the Request category change link.ClickTip: If you feel thereisn'ta category or subcategory that best fits your product, you can suggest a new category.
Marketplace Title: The Marketplace Title is a hook that describes what kind of products and offer an Affiliate might be interested in.
Offer Information: The Other Information field allows for 255 characters. In this section you can add information about the products conversion rate, average dollars earned per sale, refund rates, if the product offers returning commissions, or any other interesting details about your product that could attract the attention of potential affiliates.
Commission: The Commission field is where you provide the base commission rate for your account.
Affiliate Tools URL: The Affiliates Tools page is a vendor-created page that provides branding content for your products such as graphics, copy, style information etc. If applicable, enter the URL of that page into this field.
Affiliate Support Email Address: In this field, provide an email address that affiliates can use to contact you.
Step 5: Click the Save Changes button.
When you are finished adding the information, click the Save Changes button. Clicking this button saves the changes you have made to your Marketplace Listing. To view your Marketplace listing live, enter your account name into the Find Products field at the top of the ClickBank Affiliate Marketplace.
ClickTip: Changes to your Marketplace Listing are not immediate. They will be updated within the ClickBank Affiliate Marketplace within 24 hours.
ClickTip: If your ClickBank Vendor account does not make any sales for twelve consecutive weeks, your Affiliate Marketplace listing will be deactivated. In order to reactivate it, contact the ClickBank Help Team to reactivate it. It will be automatically reactivated once your account makes a sale.
View ArticleAttention New Vendors:If you are a ClickBank Vendor that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
Client Contract
ClickBank Vendors have the ability to create a Vendor Spotlight profile that showcases impressive statistics, customer-facing ads and copy, other vendors you recommend or work with, as well as your ClickBank membership image.
ClickTip: The Vendor Spotlight profile also allows vendors to make announcements that keep your affiliates (and potential affiliates) in the loop about upcoming products and promotions. For more information about how to make announcements via your ClickBank Vendor Spotlight profile, take a look at this article.
To make sure that the Vendor Spotlight Platform remains effective, you must adhere to a set of specific conditions including, but not limited to:
The Vendor Spotlight is part of the ClickBank Services, as defined in the ClickBank Client Contract and is subject to all of the terms and conditions (including any prohibitions of content contained in) the Client Contract.
By using the Vendor Spotlight, you specifically agree that any and all statements or claims made by you via the Vendor Spotlight constitute a Promotion and, as required by Section 2(d) of the Client Contract, you will not make any false or deceptive statement or claim and will ensure that all claims, statements, and/or representations made by you via the Vendor Spotlight will be accurate and contain all disclosures and disclaimers necessary to prevent such claims, statements, and/or representations from being false or deceptive.
You will not use the Vendor Spotlight to infringe or violate the rights of any Person (including any IP Rights); or make any claims, statements, and/or representations that are unlawful, threatening, abusive, false, libelous, defamatory, obscene, pornographic, profane, or otherwise infringing or objectionable content or material of any kind.
ClickBank reserves the right to suspend the ability of any Vendor to use the Vendor Spotlight at any time.
You are and shall remain solely responsible for the content of any claims, statements, and/or representations you make via the Vendor Spotlight, and by using the Vendor Spotlight, you are expressly agreeing and confirming that your indemnification obligations under Section 13 of thewith respect to Promotions shall apply.
For more information on how to update your ClickBank Vendor Spotlight profile, read on:
How to Update the Vendor Spotlight Profile
Step 1: Log in to your ClickBank account.
Log in to your ClickBank account using your log in credentials.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
On the horizontal navigation tab, click the "Vendor Settings" tab. Clicking this will reveal an additional horizontal navigation menu.
Step 3: Click My Spotlight.
On the additional menu, click "My Spotlight." Clicking this will direct you to the "My Spotlight" page.
Step 4: Locate the Profile Settings box and click Edit.
On the "My Spotlight" page, locate the "Profile Settings" box. Click the "Edit" text located in the upper right-hand corner of this box
Step 5: Update any of the profile fields.
You can update any of the editable fields including:
Profile ImageTo update your profile image, you can select through any of your approved images.
Marketplace Title/DescriptionInformation from your Affiliate Marketplace title and description will be used in your Vendor Spotlight profile. To update any of the information from those areas, click the My Site text. For more information about creating an Affiliate Marketplace listing, check out this article.
Affiliate Tools URLProvide the URL to your Affiliate tools page in this field.
Allow RecommendationsIf you check the Allow Recommendations button, your profile can receive recommendations.
Recommended AccountsIn the Recommended Accounts field you can provide the account nicknames of additional ClickBank Vendors that you would like to recommend to affiliates.
Step 6: Click the Save Changes button.
Once you have added information and made edits, click the Save Changes button.
ClickTip: To view your profile, navigate to the My Spotlight page and click the View Your Spotlight Profile button. Your Vendor Spotlight profile will open in a new page.
View ArticleAttention New Users:If you are a ClickBank User that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
,
If you have forgotten your ClickBank Account password, or if you would like to change it, complete the following steps.
ClickTip: For security reasons, if you change your password, you will not be able to make changes to your payment information, including your payee name or your payment method, for seven days.
How to Change your ClickBank Account Password
Step 1: Access the ClickBank "Log In" page.
Go to clickbank.com ands then click the "Login" button in the top right corner of the screen.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the "Forgot your password?" link.
On the "Log In" page, in between the "Password" field and the "Log In" button, there is a link that says, "Forgot your password?" Click that link. Once you click the link, you will be directed to the "Change Your Password" page.
Step 3: Enter your Account Nickname and email address.
On the "Change Your Password" page, enter your Account Nickname and email address.
ClickTip: If you no longer know the email address affiliated with your ClickBank account, send us a request and let our customer support team know that you forgot your password and no longer have access to the email address listed in your account. Please be sure to include the following information:
The email address currently listed in your account.
The street address currently listed in your account.
If you have been issued a check from ClickBank in the last year, specifythe amount of the most recent check you received.
Step 4: Click "Go to Step 2."
Click the "Go to Step 2" button located below the "Email Address" field. Once you click this, a confirmation window will be displayed.
Step 5: Review confirmation information and click "Ok" to proceed.
After reviewing the confirmation information, click the "Ok" button to proceed. Clicking "Ok" prompts an email from [email protected] be sent to the email address you provided.
Step 6: Access your email and click the confirmation link.
Access your email, open the email from [email protected], and click the confirmation link provided in the email. Clicking the confirmation link directs you to the "Change Your Password" page.
ClickTip: If you do not receive the confirmation email from [email protected] your "Spam" or "Junk" folder. If you still cannot locate the confirmation email, add the email address to your contacts and reattempt the process.
Step 7: Enter the confirmation code and your new password.
In addition to a confirmation link, the email contains a unique code that must be entered on the "Change Your Password page." Enter this code, and then select and enter your new password.
ClickTip: Your new password must be between 8-20 characters and must contain the following:
2 upper-case letters (e.g., A, B, C, D...)
2 lower-case letters (e.g., a, b, c, d...)
2 numbers (e.g., 1, 2, 3, 4...)
2 special characters (e.g., !, @, #, $...)
Step 8: Click "Change Password."
Once you have enter the information, click the "Change Password" button. If your password change is successful, the screen will say, "Your credentials have been updated." When your password is changed, you may return to the Log In page and access your account with your new password.
View ArticleAttention New Affiliates:If you are an affiliate that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
advanced search function
ClickBank Affiliates can search the ClickBank Marketplace using the basic search function, the advanced search function, or they can browse by category. Below, find more information about how to search the marketplace for products to promote:
This article contains several sub-articles. Click the link to be directed to the specific article that best suits your needs:
How to Use the ClickBank Marketplace Basic Search Function
How to Use the ClickBank Marketplace Advanced Search Function
How to Search the ClickBank Marketplace by Category
How to Improve your Marketplace Search Results
How to Use the ClickBank Marketplace Basic Search Function
Step 1: Log in to your ClickBank account.
Using your login credentials, access your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Marketplace tab on the upmost horizontal navigation bar.
Click the Marketplace tab at the top of the screen. Clicking this tab will direct you the marketplace.
Step 3: Enter your search term into the Find Products search field.
Locate the Find Products search field at the top of the screen. Type your search terms into this field. Click the magnifying glass icon to proceed.
Step 4: Review and refine your search results.
Once you are directed to your search results, take a look at the list. If you feel that you are not getting results that match your search term, click HERE to check out the How to Improve your Marketplace Search Results article.
Once you find a product that you would like to promote, you can reach out to the vendor to learn more, view the vendor spotlight page, check out the affiliate tools (if the vendor has made them available) or you can click the Promote button to generate a unique HopLink to use in your promotional material.
ClickTip: We recommend reaching out to the vendor and requesting a test version of the product for promotional use. Click HERE to check out an article about successful promoting products as a ClickBank Affiliate.
How to Use the ClickBank Marketplace Advanced Search Function
Step 1: Log in to your ClickBank Account.
Use your ClickBank credentials to log in to your account.
Step 2: Click the Marketplace tab on the upmost horizontal navigation bar.
Click the Marketplace tab at the top of the screen. Clicking this tab will direct you the ClickBank Marketplace.
Step 3: Click the Advanced Search link.
Locate the Advanced Search link at the top of the page near the Find Products search field. Click this link to proceed to the Marketplace search page.
Step 4: Enter your search parameters.
Enter your search parameters into the provided fields. The following parameters are available with the advanced search feature. Once you have entered in the desired information, click the Search button.
Enter Keywords: In this field, enter a specific word or specific words that you want to use to narrow your search.
Exclude Words from Search:In this field, you can enter any word or words that you want excluded from your search.
In this Category:You can select a specific category from the dropdown menu to narrow your search to a specific category.
Results Per Page:From this dropdown menu, select how many results you want displayed per page.
Gravity: Gravity refers to a ClickBank-generated performance statistic that indicates how many affiliates have successfully promoted this product. This measurement is an approximate and relative value, with a higher score signifying more conversions. To use this statistic as a search parameter, check the box and enter in a limiting value in the value field.
Initial $/Sale:This number represents the average dollar value of a sale as it is paid to the affiliate who facilitates the sale. This value does not include rebills. To use this value as a search parameter, check the box and enter a limiting value in the value field.
Avg $/Sale:This number represents the average dollar value of a sale as it is paid to the affiliate who facilitates the sale. It includes initial and rebill costs. To use this value as a search parameter, check the box and enter a limiting value in the value field.
Avg Rebill Total:This value represents the average rebill value of a sale as it is paid to the affiliate who facilitates the sale. To use this value as a search parameter, check the box and enter a limiting value in the value field.
Avg $/Sale:This value represents the average commission percentage for a sale, including commission on initial sales and rebills. To use this value as a search parameter, check the box and enter a limiting value into the value field.
Avg%/Rebill:This value represents the average percent of the sale that is paid in commission to the affiliate for rebills only. It does not include the initial sale percentage. To use this value as a search parameter, check the box and enter a limiting value into the value field.
Shippable Media:To search for physical products only, check the Shippable Media box.
PitchPlus:To limit your search to only products that have PitchPlus Upsell flows, check the PitchPlus box.
Language:To limit your search by language, check the boxes of languages you want to include your search results.
One Time:In the Billing Type section, you can narrow your search to only include products that are only billed for once by checking the One Time box.
Recurring:To search for products that have recurring billing, check the Recurring box.ClickTip: To include both products that are billed for recurring, or products that are billed for once, check both boxes.
Vendor Activation Date:This search parameter narrows search results by vendor activation date. To search using this parameter, enter a limiting date value into the value field.
Affiliates Tools Page:To narrow your search results down to include only vendors with an affiliates tools page, check this box.
Vendor Spotlight:To narrow your search down to include only vendors with a vendor spotlight page, check this box.
Mobile Features:To only show search results that include products with a mobile HopLink Target URL, check this box. This means that the vendor has provided a mobile version of their landing page for affiliates to link to.
ClickTip: To reset the parameters and start over, click the Reset button.
Step 5: Review and refine your results.
After you click the Search button, you will be directed to your search results. Review your search results. If you feel you did not receive adequate results, you can refine your search. Click HERE to check out How to Improve Your Search Results article.
How to Search the ClickBank Marketplace by Category
Step 1: Log in to your account.
Use your login credentials to access your ClickBank Account.
Step 2: Click the Marketplace tab on the upmost horizontal navigation bar.
Click the Marketplace tab at the top of the screen. Clicking this tab will direct you the ClickBank Marketplace.
Step 3: Locate the categories list column.
On the left side of the screen, locate the vertical list of categories.
Step 4: Select a category to browse.
Select a particular category to browse from this list by clicking on the specific category. Clicking the category will display all of the products in that category.
ClickTip: To see a list of the categories and subcategories that ClickBank products are sorted into, click HERE.
ClickTip: To search for more specific products, you can use the basic search function or the .
How to Improve your Marketplace Search Results
Sometimes you may not receive the results you anticipate from your search. If your search results are either too slim or too broad, you can improve your results by using the following techniques:
Change Your Terms
Enter the keywords in quotes. If you want results that include a specific phrase, entering it in quotation marks will reduce the results to that phrase only, not results for each individual word.
If you enter the keywords with AND in between them, the results will only include listings that have both terms.
If you enter the keywords with OR in between them, the results will include listings that have one or more of the terms in them.
If you enter the keywords with NOT in between them, the results will include only listings that exclude the second term but contain the first term.
If you enter + before a keyword, the results will only include listings that contain keyword listed after the +.
If you enter - before a keyword, the results will exclude any listings listed after the -.
If you use parentheses with your keywords, you can do more complicated searches. For example, if you type (golf OR swing) AND help, you will get results that include either golf or swing combined with the word help, such as golf help or swing help.
Using the character ? will return listings that use keywords where the ? is replaced with a single letter. For example, if you type gol?, you would get results that include golf or gold.
Using the character * will return listings that use keywords where the * is replaced with multiple characters. For example, if you type gol*, you would get results that include golf, golfing, golfer, gold, golden, etc. This can be very useful for returning listings with related keywords, like the golf/golfer/golfing example.
Using the character ~ after a keyword will return listings that include keywords that are spelled similarly to the keyword. For example, if you type roam~, it would return listings with keywords such as roams, foam, etc.
Sort Your Results
Once you have completed a search, you can sort your search results by specific search parameters. You can sort results by:
Keyword Relevance
Popularity
Avg $/sale
Initial $/sale
Avg Rebill Total
Avg %/rebill
Gravity
For more information on these parameters, check out the How to Use the ClickBank Marketplace Advanced Search Function article.
To sort your results, select the parameter you wish to sort by from the dropdown menu near the top of the returned results list after completing a search in the ClickBank Marketplace.
Filter Your Results
Once you have completed your search and have a returned list of results, you can filter the results using the following filters:
Gravity:The gravity performance statistic is an approximate, relative measure of how many affiliates have successfully promoted products from an account, with a higher number meaning more conversions.You canspecify a minimum and/or a maximum gravity value.
Initial $/Sale:This number represents the average dollar value of an initial sale, not including rebills, to the affiliate who drives the sale. You can specify a minimum and/or a maximum Initial $/Sale value.
Avg $/Sale:This number represents the average dollar value of a sale, including both initial and rebill payments, to the affiliate who drives the sale. You can specify a minimum and/or a maximum Avg $/Sale.
Avg Rebill Total:This number represents the average total dollar value of a sale, including only rebill payments, to the affiliate who drives the sale.You can specify a minimum and/or a maximum Avg Rebill Total.
Avg %/Sale:This number represents the average affiliate commission percentage for a sale, including both initial and rebill commissions. Youcan specify a minimum and/or a maximum Avg %/Sale.
Avg %/Rebill:This number represents the average affiliate commission percentage for a sale, including only the rebill commission. Youcan specify a minimum and/or a maximum Avg %/Rebill.
Date Added to Marketplace:The date on which the account was added to the ClickBank marketplace. You can specify a beginning and/or end date. The beginning date cannot be earlier than 120 daysago, and the end date cannot be later than today.
Use Attributes
You can also narrow your results list by selecting for particular attributes. You can select what attributes to use by checking locating the Attributes box on the left side of the listing results page. You can filter your list by checking the following attributes:
Shippable Media:Selecting this option displays only accounts with physical products.
PitchPlus:Selecting this option displays only accounts with PitchPlus Upsell Flows.
Required Language(s):You can select one or more languages to display only accounts with products in the selected languages.
One-Time:Selecting this option displays accounts with one-time products.
Recurring:Selecting this option displays accounts with recurring billing products.
$1 Trial:Selecting this option displays accounts with products with a $1 trial.
Must Have Affiliate Tools Page:Display only vendor accounts with an Affiliate Tools page. An Affiliate Tools page contains resources such as images, tips, keywords, testimonials, and FAQs that can help you promote the account's products more effectively.
Must Have Vendor Spotlight Page:Display onlyvendor accounts with a Vendor Spotlight. A Vendor Spotlight provides more detailed information about the vendor and their offerings.
Support for Mobile Traffic:Display only vendor accounts with a mobile HopLink target URL.
Recently Promoted:Display only vendor accounts that you have recently promoted.
Vendor Uses Exclusive Whitelists:Display only accounts that use exclusive whitelists. Exclusive whitelists only allow affiliates to promote products if the vendor approves the affiliate.
View ArticleIf you are currently a ClickBank Client with a single account, you can sell or promote one (or multiple) products from that account. However, you may want an additional ClickBank account to sell/promote products from a different industry or a separate niche. Or, you may want an additional account to better track your affiliates or because you have exceeded the 750 product per account limit. Whatever the case, you can create several additional ClickBank Vendor accounts that you can access with a single set of login credentials.
check out this "how to" article ClickTip: If you currently have multiple ClickBank accounts that are not linked to each other, it is a good idea to link all of your accounts together under a single account. Linking your accounts together allows you to manage all of your customer support tickets from one central location. For more information on how to do this, .
How to Create a New ClickBank Account
Step 1: Log in to your account.
Enter your email username and password to log in to your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Go to the "Manage Account Nicknames" page.
Locate the vertical navigation bar on the left side of the screen. Then, click the icon that looks like a name tag. This icon will direct you to the "Manage Account Nicknames" page. This page shows a list of your accounts sorted by the nicknames affiliated with them.
Step 3: Click the "Create Account" button.
Once you are directed to the "My Nicknames" page, click the "Create Account" button located on the right side of the screen.
Step 4: Select the type of account.
Select the type of account that best describes the purpose of the new account you are creating.
Step 5: Choose an Account Nickname.
Enter the Account Nickname you want attached to your new account.
ClickTip: When you log in to access your multiple accounts, you will use the email address affiliated with the accounts--not the nickname of the account. Your Account Nickname is the identifier of the account. Once it is selected, it cannot be changed. The Account Nickname is primarily used for transaction tracking purposes. However, it is displayed to the customer during the ordering process as well as in the memo of all payments you receive from ClickBank and in any referral payment links. We encourage you to keep that in mind when choosing your account nickname.
Step 6: Finalize your additional ClickBank account creation.
Once you have entered the necessary information, click the "Create Account" button. This will finalize the creation of your new account.
View ArticleCustomer support tickets are one of the primary ways customers communicate with ClickBank Vendors. In order to be successful in building their enterprise, ClickBank Vendors (or authorized Clerks) must diligently review and manage their customer support tickets.ClickTip: If you have multiple ClickBank Vendor accounts, it is a good idea to link them together. Linking together your ClickBank Vendor accounts allows you to manage all customer support tickets for all of your accounts in one place.
How to Review and Manage ClickBank Customer Support Tickets
There are three different types of customer support tickets that can be managed from the "Ticket Management" page: tech support tickets, refund tickets, and cancellation tickets. The management process for each type of ticket is similar and the terminology used for each type of ticket is the same. For a brief overview on how to review and manage your customer support tickets, read on.
Step 1: Log in to your ClickBank account.
Log in to your account using your email address and password affiliated with your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Access the "Ticket Management" page.
Click on the icon that looks like a clipboard on the left side of your screen. This is the "Ticket Management" icon. Clicking this icon will take you to the "Ticket Management" page.
Step 3: Locate the customer support ticket queue.
The customer support ticket queue is located below the ticket search fields. This is the area where all of your open tickets are displayed.ClickTip: You can manage which tickets you see in your queue by narrowing the search based on ClickBank Vendor. To do so, select a specific ClickBank Vendor that is linked to your account in the vendor search field located at the top of the "Ticket Management" page.
Step 4: Select a ticket to manage.
The first column of the customer support ticket queue displays a ticket number. The ticket number is a unique identification number that is created when a customer submits a customer support ticket. Clicking this number will open the ticket in a new window. The type of customer support ticket will be indicated in the first section of the ticket. It will either be a tech support ticket, a refund ticket, or a cancellation ticket.
Tech Support: A tech support customer support ticket is opened by a customer who needs assistance with their order.
Refund: A refund customer support ticket is opened by a customer. A ticket will be categorized as a refund ticket for any type of refund. To learn more about what kind of refunds ClickBank Vendors can offer their customers, check out this Knowledge Base article.
Cancellation: A cancellation ticket applies to customer subscriptions. If a customers wishes to cancel their subscription, this request will come through as a cancellation ticket.
Step 5: Review the ticket.
There are several informative elements on customer support tickets. Knowing what these elements indicate will help you figure out how to best manage the ticket.
Status:A customer support ticket can have an open or closed status. If the ticket is listed in the ticket queue, then the ticket is open. You can search for closed tickets using the search function at the top of the "Ticket Management" page.
Expiration: The "Expiration" section of a ticket indicates how much time is left until the ticket is considered "inactive." Once a ticket is inactive, it will be closed. You can reopen the ticket by searching for it using the search function.
Opened: The "Opened" section of the ticket shows the date and time the ticket was opened.
Type: The "Type" section of the ticket lists whether the ticket is a tech support ticket, a refund ticket, or a cancellation ticket.
Source: The "Source" section of the ticket provides information regarding who opened the ticket.
Locale: The "Locale" section of the ticket displays what language the ticket is in.
Transaction: This section provides the receipt number (also known as an order number) of the transaction and at what time the transaction was made.
Vend / Affil: This section provides the Account Nickname of the ClickBank Vendor that made the sale.
Status: This field typically always states that the customer support ticket is in reference to a sale.
Purchase: This field shows the monetary amount of the sale.
Payment Method: This field indicates how the customer paid.
Product Type:
Customer:The name of the customer is provided in this section.
Email:The customer's email is provided in this section.
Description: A description of the purpose of the ticket is provided in this section.
Note:Additional information from the customer, vendor, or clerk can be found here.
ClickTip:Checking the "Escalate" box will allow for a ClickBank Customer Service Representative (CSR) to issue a refund is the ticket is more than 90 days old. For more information about the ClickBank Refund policy, click here.
Step 6: Action the customer support ticket.
Using the information you have gathered from the customer support ticket, decide on a best plan of action. For more information on customer support ticket best practices, check out this tactical article. Every time the customer or ClickBank Vendors or Clerks make changes to a ticket, both the customer and the vendor are informed via email.ClickTip:When actioning a ticket, you must enter a minimum of 6 characters into the "Comments" section to complete the procedure.
Step 7: Repeat Step 3 through Step 6 for the open customer support tickets in the queue.
Keeping up on your customer support tickets is a critical element of succeeding as a ClickBank Vendor. Customers communicate their needs and wants through customer support tickets. Neglecting tickets is the same as neglecting your customers, so make sure you stay current on your ticket queue.ClickTip:Once a refund is initiated, it will remain in the queue for 24-48 hours until the refund is finalized. During this time, do not change the status of the ticket to "Closed." Once the refund is processed, the ticket will be automatically removed from the queue.
View ArticleIf you are a ClickBank Vendor, your customers will primarily communicate their needs and frustrations to you through customer support tickets. Customer support tickets are issued for tech support instances, subscription cancellations, and refunds. They can be reviewed and managed through the "Ticket Management" page. Open tickets are displayed in the ticket queue. However, there may be a time when you need to search for a specific ticket. You can do that by using the search function at the top of the "Ticket Management" page.
If you are a ClickBank Clerk, your ability to search for specific tickets may be inhibited by your level of account permissions. Check with the ClickBank Vendor in charge of managing your permissions if you feel this might be the case.
How to Search for a Specific Customer Support Ticket
Step 1: Log in to your account.
Access your ClickBank account using your email username and password.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Navigate to the "Ticket Management" page.
The "Ticket Management" page is accessed by clicking the icon that looks like a clipboard. You can expand the vertical sidebar menu by clicking the "hamburger" icon in the top left corner of the screen to view more information about the page titles.
Step 3: Choose the criteria you want to search the specific ticket by.
The "Ticket Management" search function includes several search fields. You can use these fields to narrow the search for the specific ticket (or specific subset of tickets) you are looking for.
Ticket Type: You can search specifically for tech support tickets, refund tickets, cancellation tickets, and escalated tickets.
Ticket #: If you know the ticket number of a specific ticket, you can search for the ticket using The "Ticket #" field. The ticket number is located at the top of each ticket.
Receipt: The receipt number (aka the order number) refers to the specific transaction the ticket has been issued in regards to. This number is also found on the ticket. However, it is listed in the "Transaction" section.
Product: Searching using the "Product" field will allow you to find tickets relating to a certain product.
Ticket Status: You can search through all tickets, or you can narrow your search down by searching only open tickets, re-opened, closed, or opened/re-opened.
Vendor: You must specify the vendor you wish to search by. To do so, select the Account Nickname affiliated with the ClickBank Vendor from the dropdown menu.
Email: You can search for a specific ticket (or subset of tickets) by using the customer's email address as the search criteria.
Product Type: You can search for tickets related to standard product type or tickets related to recurring products (subscriptions). If you want to search through both types, there is an option to do so on the drop-down menu.
Language: You have the option to search for as specific ticket (or ticket subset) by a specific language.
Date Range: If you want to see tickets from a specific date range, you can select a beginning date and an end date to search by.
Step 4: Click "Find Tickets."
Once you are ready to search for your specific ticket(s), click the "Find Tickets" button to return your results. Your ticket, or multiple tickets, will be returned in a table.
Step 5: Locate the specific ticket you are looking for.
Depending on how narrow your search terms, you may have to scroll through the table to find your specific ticket.
View ArticleClickBank Vendors with multiple linked accounts can view their accounts sales data in a central location on their account dashboard. This information can provide a big picture view of sales patterns by date and time, sales by specific vendor accounts, and paycheck amounts for specific accounts.
To learn more about linking your ClickBank Vendor accounts, check out this "how-to" article. ClickTip: If you have multiple Clickbank Vendor accounts and have not linked them under a central account, we advise that you do so. Linking your accounts allows for easier ticket and account management.
How to View Multiple Vendor Account Sales Summaries
Step 1: Log in to your account.
Log in to your ClickBank Vendor account using your log in credentials. Once you log in, you are directed to the "Dashboard" page of your account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Review your data.
The combined sales summary is provided front and center on the "Dashboard" page in a graph titled "Combined Earnings by Day." You can change the time frame or the graph to see how much your accounts are earning based on a 24-hour period, a seven day period, a fifteen day period, a thirty day period, or a customizable time frame.
The earnings amount shown in this graph is your net profit, otherwise known as your "V-pay."
Below this graph is a table titled "Sales by Account." This table provides more in-depth information regarding earnings, refunds, and chargebacks by account.
The table at the bottom of the "Dashboard" page is the "Most Recent Paychecks by Account" table. This shows the pay range of the check, the amount of the check, the status, the date issued, and how it was paid for each account that has been linked.
View ArticleClickBank Vendors have the option of adding additional users, also known as "Clerks" in ClickBank lingo. Clerks are oftentimes added to ClickBank Vendor accounts to manage tickets, provide customer support, and complete general account maintenance.
ClickBank Clerks can be added to vendor accounts that are solo accounts, and they can be added to linked vendor accounts (aka "Master Accounts"). For more information on how to add a Clerk to your account, click HERE.
click here for a bounty of API-related info ClickTip:If you have multiple ClickBank vendor accounts and you havent linked them together yet, check out this instructional article and follow the steps to link your accounts.
Depending on the scope of your work and your business objectives, your Clerks may have different responsibilities for different vendor accounts. To manage the level of permissions your Clerk is allowed, follow the steps below.
How to Manage ClickBank Clerk Permissions
Here's the step-by-step process on how to adjust account permissions for Clerks affiliated with your ClickBank Vendor account:
Step 1: Log in to your account.
Log in to your ClickBank account using your email username or account nickname and password.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Navigate to the User Management page.
Once you are directed to the dashboard, locate the vertical navigation bar on the left side of the screen. Click on the icon that looks like two people. Clicking this icon directs you to the User Management page.
Step 3: Locate the Clerk and click the Manage Permissions link.
The User Management page displays a list of Clerks under the heading Username. Locate the Clerk that you want to manage permissions for. In the far-right column, there is a Manage Permissions link adjacent to the particular Clerk. When you click this link, you will be directed to the Permissions page.
Step 4: Select the appropriate level of access and permissions for the Clerk.
There are several different levels of access and permissions for Clerks. Its important to match the permissions granted to the roles and responsibilities for each clerk.
Typically, Clerks are allowed to view and manage tickets. However, some ClickBank Vendors prefer that their Clerks are only allowed to view admin reports. Each case is different and oftentimes Clerk responsibilities change, so we've made updating their permissions easy. Once you've updated the Clerk permissions, click the "Save" button at the bottom of the screen.
ClickTip: Once you log out of your account, and then log back in, the Clerk permissions will be updated. Below, find more information about what permissions you can grant and deny your ClickBank Clerks.
Permissions Information
The first permission decision you make for the Clerk you have selected is whether they will be "User Enabled," able to "Manage Users," or have "Report Access." You can check one, two, or all three of these boxes.
User Enabled: Checking the User Enabled box allows Clerks the ability to log in the the account and access the general interface and the ClickBank APIs. In order to allow Clerks to manage tickets, orders, subscriptions, or to be granted API access, you must check this box.
Manager Users: Checking the Manager Users box allows Clerks to add and/or disable other Clerks. It also allows a Clerk to manage the permissions of enabled Clerks.ClickTip:Checking this box does not allow a Clerk to manage their own permissions.
Reports Access: Checking the "Report Access" box allowsClerks to view various administration reports that may contain sensitive information.
API Key & OAuth 2 Token
If you wish to allow your Clerks access to the third party integration APIs or to the API version 2.0, you are required to regenerate an API Key (for third party integration) or an OAuth 2 Token (for the API version 2.0). These codes must be regenerated and then updated in your backend platform every time you update Clerk permissions.
ClickTip: API stands for Application Programming Interface. APIs are used by developers to build third party applications and integrations for ClickBank Vendors and Affiliates. In order to access ClickBanks various APIs, developers must obtain the necessary keys and authorization codes to do so through the Permissions page. If you are providing a third-party application or integration with the API keys and authorization, you can do so through this page as well.
This stuff can get pretty technical, so we advise consulting with a someone who has a bit of knowhow. If you want to learn more about ClickBanks APIs or provide more information to your assistance, .
If you are encountering issues with a third-party app or integration, keep in mind that it is likely not affiliated with ClickBank. If you require assistance, please contact the developer directly.
User Enabled Permissions
The section of the "Permissions" page following the API codes is the User Enabled Permissions table. In order to check, or uncheck, and of the Clerk permissions on this page, you must first check the box "User Enabled" at the top of the screen.
Manage Tickets:By checking the "Manage Tickets" boxes, you allow the Clerk to edit and close existing tickets on transactions affiliated with the Account Nicknames listed on the left side of the table.
Manage Orders:By checking the "Manage Orders" boxes, you allow the Clerk to search all orders in the account affiliated with the Account Nickname listed on the left side of the table. The Clerk will also be able to create, edit, or close tickets.
Subscription Management:By checking the "Subscription Management" boxes, the Clerk can manage customer subscriptions in each of the accounts listed by Account Nickname on the left side of the table.
Orders/Tickets API Read:By checking the "Orders/Ticket API Read" boxes, the Clerk will have read-only access to transactions via the API system for the chosen accounts listed on the left side of the table by their Account Nickname.
Orders/Tickets API Read/Write:Checking the "Orders/Tickets API Write" boxes will allow the Clerk to create, edit, and close tickets on transactions via the API system for the selected accounts.
Third Party Integration
The third party integration APIs are accessed by the API Key provided at the top of the "Permissions" page. Each time you edit third party integration API privileges for a Clerk, you will be required to update the newly regenerated API Key in your back end operations.
There are three types of API permissions affiliated with every connected account: Analytics API, Products API, and Instant Notification API. The type of third party integration purposes will indicate what kind of API permissions your Clerk will require.
API version 2.0
The API version 2.0 APIs are accessed by the OAuth2 Token provided at the top of the "Permissions" page. The API version 2.0 offers different functions and calls than the third party integration API. You can find out more about these APIs on the API information page located in the ClickBank Knowledge Base.
There are two level of API permissions for the API version 2.0. They are "Orders/Tickets API Read," and "Orders/Tickets API Read/Write." The "Read" only option allows for Clerks to search the API. The "Read/Write" version allows for searching and editing through the API.
View ArticleThere are three genres of analytics reports that ClickBank Vendors can review: ticket analytics, clerks analytics, and shipping analytics. Each genre has multiple reports that can be ran to provide important information.
If you are a Clerk, you might not have the adequate clearance to run reports. If you need to run reports and you feel your permission may need updated, contact the ClickBank Vendor in charge of managing your account permissions.
How to Run and Review ClickBank Vendor Reports for Multiple Accounts
Step 1: Log in to your account.
Access you ClickBank account by logging in with your ClickBank credentials.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Decide what kind of report you want to run.
Depending on what your information needs are, choose what report you need to run. Here are the reports you can choose from:
Tickets Created Report: This report provides a look at the type and amount of tickets created per day. The data parameters can be narrowed by account and by a specific date range.
Modified Tickets Report: The "Modified Tickets" report is similar to the "Tickets Created" report in that displays an amount of tickets by day. However, this report provides a little bit more information about how a ticket was actioned by the clerk. The parameters can be narrowed by account and specific date range.
Clerk Closed Tickets Report: This report shows a lite of tickets that have been closed by a specific clerk. In order to narrow the data returned, a start date and an end data must be selected. You can see tickets closed by all clerks, or you can select specific clerks from the "Clerk Username" drop-down menu.
Clerk Open Tickets Report: Like the "Clerk Closed Tickets" report, the "Clerk Open Tickets" report shows a list of tickets that have been opened by all clerks, or a specific clerk, according to a date range specified by the user running the report.
Clerk Opened/Closed Tickets Grouped by Ticket Type: This report sorts tickets by type according to a specific clerk and date range.
Clerk Modified Tickets Report: This report shows a list of tickets that have been modified by a specific clerk. The search parameters can be narrowed by a date range.
Clerk Comment Report: The "Clerk Comment" report provides a list of tickets that have been commented on by a specific clerk within a date range provided by the user running the report.
Shipping Report: The shipping report provides helpful information regarding the shipping status of orders. The report can be narrowed by account, a date range, and whether or not an order has been shipped.
Step 3: Navigate to the correct report.
Once you identify what report you want to run, navigate to that report by clicking on the icon that looks like a bar graph located on the left vertical navigation bar. Clicking this icon reveals a list of reporting subgroups to choose from. Select the correct subgroup. The select the specific report you wish to run.
Step 4: Enter the necessary parameters into the report fields.
Make sure you enter the required information into the report fields.
Step 5: Click the "Search" button.
To run your report, click the "Search" button. Your results will be displayed below the report fields.
Step 6: Review the information.
If you do not obtain the information set you anticipated, try editing your search parameters.
View ArticleIf you have multiple ClickBank Vendor accounts that are linked to your central account (a function known as a Master Account), you can search through transactions completed by any of the linked ClickBank Vendors for a specific transaction.
For more information on how to link your accounts, check out this article. ClickTip:If you have multiple ClickBank Vendor accounts that are not linked together, we suggest linking them. This allows for a single login to access your accounts and the ability to create and link additional accounts efficiently and with ease.
How to Search for a Specific Vendor Transaction
Step 1: Log in to your account.
Use your ClickBank login credentials to access your account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Navigate to the Transaction Management page.
From the Dashboard, locate the vertical navigation bar. Then, click the icon that looks like a piece of paper with a magnifying glass. Clicking this icon will direct you to the Transaction Management page.
Step 3: Enter the necessary information to complete the search
Depending on what information you know about the transition, or multiple transactions, enter the information into the available fields.
ClickTip: You are not required to enter information into each of the fields with a red asterisk. You are only required to enter information into one of the fields to complete the search.
Step 4: Click the Search button.
One you have entered the information, click the Search button. This will return any results relevant to your search terms.
View ArticleIf you are a ClickBank Vendor with multiple types of products, you may have multiple ClickBank Vendor accounts. If you or your team have been managing these accounts separately, youll be happy to know that there is an option to link these accounts under one set of login credentials.
Linking multiple ClickBank accounts will allow you to review and manage all customer service tickets related to your multiple accounts, manage Clerk privileges for multiple ClickBank accounts, run and review technical activity reports, and view multiple account sales summaries.
Heres a step-by-step guide to link your multiple ClickBank accounts:
How to Link Multiple ClickBank Vendor Accounts
Step 1: Log in to your account.
Enter your email username and password to log in the your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Navigate to the Manage Account Nicknames page.
Once you are logged in, locate the vertical navigation bar on the left side of the screen. Click icon that looks like a name-tag. Once you click this icon, you will be directed to the "Manage Account Nicknames" page.
Step 3: Click the "Link Account" button.
Once you are direct to the "Manage Account Nicknames" page, click the "Link Account" button on the right side of the screen. This will direct you to a dialogue box titled "Link Account."
Step 4: Enter the Account Nickname and Password.
Enter the Nickname and the password of the ClickBank Vendor account you want to link to the account that you are currently logged into.
Step 5: Click "Link Account."
Once the information is entered, click the "Link Account" button. Clicking this button prompts an email to be sent to the email address attached to Account Nickname you wish to link. The account manager of this account must confirm that they wish for the account to be linked before it will officially be linked.
ClickTip: You can see if the request to link has been confirmed in the accounts table on the "User Management" page.
View ArticleThe Payment Threshold is the amount of money that you must have in your account before a payment is issued to the payee of the account. The default payment threshold is $100, however you can set your payment threshold for any amount between $10 and $1,000,000.
To change your payment threshold, follow these instructions:
How to Edit the Account Payment Threshold
Step 1: Log in to your account.
Using your account credentials, access your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Account Settings tab.
On the horizontal navigation dashboard, select the Account Settings tab. Clicking this tab will direct you to the My Account page.
Step 3: Locate the Payment Information box and click Edit.
On the My Account page, locate the Payment Information box and click Edit located in the top right-hand corner of the box. Clicking this will direct you to the Payment Information editor.
Step 4: Select your preferred payment threshold from the Payment Threshold dropdown menu.
Locate the Payment Threshold dropdown menu and select your preferred amount.
Step 5: Click the Save Changes button.
Once you have selected your new amount, click the Save Changes button.
View ArticleThis article contains the following sub-articles:
How to Enable Direct Deposit
How to Receive Payment by Wire Transfer
How to Receive Payment via Payoneer
How to Receive Payment via Check
As a ClickBank Vendor or ClickBank Affiliate, once you start doing business, you will receive payments from ClickBank.
The default payment method is via paper check. However, you can select or edit your preferred payment method by following these steps.
How to Enable Direct Deposit
If you prefer to receive your payment via direct deposit, heres how.
Step 1: Log in to your account.
Log in to your ClickBank account using your account credentials.
To sign up for a Payoneer account, click here. ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Account Settings tab.
On the horizontal navigation bar at the top of the screen, locate and click the Account Settings tab. Clicking this tab directs you to the My Account page.
Step 3: Locate the Payment Information box and click Edit.
On the My Account page, scroll to the bottom of the screen and locate the Payment Information box. Click Edit in the upper right-hand corner of this box. Clicking Edit directs you to the Payment Information Editor box.
Step 4: Select the Direct Deposit radial button.
To change your payment method to direct deposit, select the Direct Deposit radial button.
Step 5: Enter the required information.
Provide the location and name of your bank, as well as the account number, routing code, and type of your account.
Step 6: Read, review, and accept the terms and conditions and click the Save Changes button.
Once you provide the required information, agree to the terms and conditions, and click the Save Changes button, a dialogue box will prompt you to double check that your account information is correct. Click the Okay button to proceed. Once you click Okay," and confirm that the information is correct, a confirmation email is sent to the email address listed in your account.
Step 7: Locate and click the confirmation link in the confirmation email.
When you receive the confirmation email, open it, and click the confirmation link. Clicking this link will finalize the payment method change and an additional email will be sent indicating that the account has been updated.
ClickTip: The direct deposit payment method is available to U.S. bank accounts at no charge. ClickBank also offers International Direct Deposit (XACH) to certain bank accounts for no charge. For more information about what countries are supported for XACH, check out this article.
Heres how long your direct deposit may take for each country:
US: 1-2 days
Canada: 1-2 days
Australia: 2-3 days
Mexico: 2-3 days
New Zealand: 2-3 days
SEPA Countries: 2-3 days
Switzerland: 3-4 days
Hong Kong: 3-4 days
Singapore: 3-4 days
United Kingdom: 3-4 days
India: 4-5 days
How to Receive Payment by Wire Transfer
If your country does not support International Direct Deposit, you can select to receive your payment via wire transfer.
Wire transfers cost an additional $35 per wire sent. You can include an unlimited amount of account payments in a single wire transfer. Wire transfers can only be made in US dollars.
To request payment via wire transfer, please use the Submit a Request page to contact a ClickBank representative and use Payment Inquiries as the subject line. Provide the additional required information and click the Submit button. A ClickBank representative will contact you as soon as possible.
How to Receive Payment via Payoneer
If you would like to receive your payment via Payoneer, follow these steps.
Step 1: Sign up for a Payoneer account.
Once you are approved, you will receive a confirmation email that contains your account information.
Step 2: Log in to your ClickBank account.
Using your account credentials, log in to your ClickBank account.
Step 3: Click the Account Settings tab.
On the horizontal navigation bar at the top of the screen, locate and click the Account Settings tab. Clicking this tab directs you to the My Account page.
Step 4: Locate the Payment Information box and click Edit.
On the My Account page, scroll to the bottom of the screen and locate the Payment Information box. Click Edit in the upper right-hand corner of this box. Clicking Edit directs you to the Payment Information Editor box.
Step 5: Select the Direct Deposit radial button.
To change your payment method to Payoneer, select the Direct Deposit radial button. Selecting this button will display the Direct Deposit Information portion of the editor.
Step 6: Enter the required information into the provided fields.
When completing the Direct Deposit Information section, use the following information:
Select United States as your bank country.
Enter New York City (or the name of another city where Payoneer operates) as your bank city.
For the bank name, account number, and routing number fields, use the information provided in the confirmation email sent by Payoneer.
Select Checking as the account type.
Step 7: Click the "Save Changes" button.
Once you have entered the required information, click the "Save Changes" button. Clicking the "Save Changes" button prompts a confirmation email to be sent to the email address you provided to Payoneer.
Step 8: Confirm payment method changes.
Navigate to the email account you provided in the Payoneer sign up process and follow the steps in the email to confirm the changes.
How to Receive Payment via Check
If you are a ClickBank Client currently receiving their payment through direct deposit, wire transfer, or Payoneer, and would like to switch to receiving your payment via paper check, you can edit your payment information. To do so, follow these instructions:
Step 1: Log in to your ClickBank account.
Use your log in credentials to access your ClickBank account.
Step 2: Click the Account Settings tab.
On the horizontal navigation bar at the top of the screen, locate and click the Account Settings tab. Clicking this tab directs you to the My Account page.
Step 3: Locate the Payment Information box and click Edit.
On the My Account page, scroll to the bottom of the screen and locate the Payment Information box. Click Edit in the upper right-hand corner of this box. Clicking Edit directs you to the Payment Information Editor box.
Step 4: Select the Check radial button.
To change your payment method to check, select the Check radial button.
Step 5: Enter the required information.
Provide the mailing address you wish to receive the paper check at in the "Check Information" section of the "Payment Information Editor" box.
Step 6: Click the "Save Changes" button.
Once you provide the required information click the Save Changes button Next, a confirmation email is sent to the email address listed in your account.
Step 7: Locate and click the confirmation link in the confirmation email.
When you receive the confirmation email, open it, and click the confirmation link. Clicking this link will finalize the payment method change and an additional email will be sent indicating that the account has been updated.
View ArticleHeres a step-by-step guide to viewing your previous or upcoming payments.
How to View Payment History and Payment Information
Step 1: Log in to your account.
Use your log in credentials to access your ClickBank account.
For more information on the CSV codes, click here. ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Reporting tab.
On the horizontal navigation bar at the top of the screen, click the Reporting tab. Clicking this tab reveals a sub-navigation bar.
Step 3: Click the Paychecks tab.
On the sub-navigation bar, click the Paychecks tab. Clicking this tab directs you to the Paychecks page.
Step 4: Locate the information you need.
This page displays every payment that has been issued to the account. The details include:
Payment Frequency: This column refers to how often payment is issued to the account. Accounts can be paid weekly (W) or biweekly (BW).
Period Ending: This is the date which the pay period ended. If you hover your cursor over the date, you can see the exact pay range.
Balance Forward: This is the unpaid balance carried forward from the previous pay period.
Credits: "Credits" refer to the total revenue of the account during the pay period. This includes your portion of sales of products, affiliate commissions, and reissued payments from prior pay periods.
Debits: "Debits" refers to refunds, chargebacks and fees that have been debited from your account.
Release: "Release" refers to the amount of prior return allowances that were release in this pay period.
Allowance: This amount is the amount of return allowance that was held for the specific pay period.
Payment Net Balance: This is the amount that was paid to you if the amount met your payment threshold. If the amount did not meet your payment threshold, it will be carried over to the next pay period. For more information on how to edit your payment threshold, check out this article.
Status: This refers to the "status" of the balance at the end of the pay period. If the amount met the payment threshold, the status will indicate that it was "Paid." If the amount did not meet the payment threshold, the status will indicate "Threshold." A status that says "CDR" means that this particular account has not fulfilled the Customer Distribution Requirements and the balance will be carried into the new pay period. "Suspend" means that the account is temporarily suspended. You are required to contact ClickBank to reactivate your account. Learn more about the CDR here.
Date Sent: "Date Sent" refers to the day that the payment will or has been sent.
Payment Method: This refers to the method that the payment was issued in.
CSV: To see your account activity, you can click the CSV icon to download a report that shows each line item for the pay period.
View ArticleIn addition to the dozens of built in features that ClickBank provides to its users, there are several features that require the Vendor to enable them before they can be utilized. These features include:
Coupons
Cart Abandonment
Multi-Option Upsells
Edit Quantity
Free Trials
Flexible Refunds
Partial Refunds
Commission Tier Whitelist
Whitelist Exclusive
To enable these features for use, follow the steps below:
How to Enable ClickBank Vendor Features
Step 1: Log in to your ClickBank Vendor account.
Login in to your account using your login credentials.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
Clicking the Vendor Settings tab on the horizontal navigation bar reveals an additional horizontal navigation bar below it.
Step 3: Click the My Features tab.
On the additional horizontal navigation bar, click the My Features tab. Clicking this tab directs you to the My Features page.
Step 4: Locate the Vendor Enabled features table.
Once you are directed to the My Features page, scroll down until you locate the Vendor Enabled features table.
Click Tip: The My Features page includes two specific tables: the Always Available table and the Vendor Enabled table. The Always Available table features a list of features that are always available to ClickBank Vendors. Each of the feature rows has a short summary and a link under the Additional Information column that directs out to more information including how to articles and tactical advise for how to make the feature best work for you.
Step 5: Check the boxes to enable the vendor features you want to utilize.
In the Enabled column, there is a check box for each feature. Check the boxes of the features you want available in your account. To access more information about the feature, including information on how to use it and tactical advice, click the link under the column heading Additional Information.
Once you check the box and navigate away from the My Features page, your features will be updated.
View ArticleClickBank Vendors have the ability to list specific contact information for customers to reach them at regarding customer support issues. This contact information is only visible to customers who have completed a purchase through their notification email or in their customer portal at CLKBank.com.
To update this information, follow these steps:
Step 1: Log in to your account.
Log in to your ClickBank account using your login credentials.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
Click the Vendor Settings tab located on the horizontal navigation bar near the top of the screen. Clicking this tab directs you to the My Site page.
Step 3: Locate the Customer Support Information box and click Edit.
On the My Site page, locate the Customer Support Information box. Click the Edit link in the upper right-hand corner of this box. Once you click Edit, you will be directed to the Customer Support Information Editor.
Step 4: Edit your information.
In the fields provided, edit your customer service contact information as you see fit.
Step 5: Click the Save Changes button.
Once you have edited your information, click the Save Changes button near the bottom of the screen to save your information and proceed.
ClickTip: For more information on how to edit your personal contact information, check out this article.
View ArticleAll ClickBank Vendors have access to a ClickBank feature known as the Vendor Spotlight Platform. The Vendor Spotlight Platform allows vendors to curate product information for affiliates they are currently working with as well as for potential affiliates who may be searching for products to promote.
The platform also allows vendors to post announcements to their Vendor Spotlight profile.
ClickTip: Vendor Spotlight announcements can be released weekly. Announcement content, including the subject and body, can only occupy two pages of space. Text, URLs, and email addresses can be included in the body area of the announcement. We suggest using the announcement feature as a way to post updates about products and services.
For more information on how to post an announcement via your Vendor Spotlight profile, follow the steps below:
How to Post an Announcement from a Vendor Spotlight Profile
Step 1: Log in to your ClickBank account.
Using your login credentials, access your ClickBank account.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Click the Vendor Settings tab.
On the horizontal navigation bar at the top of the screen, click the Vendor Settings tab. Clicking this tab reveals an additional horizontal navigation bar.
Step 3: Click the My Spotlight tab.
On the new horizontal navigation bar, click the My Spotlight tab. It is the furthest tab to the right.
Step 4: Locate the Announcements box and click the Add New Announcement text located in the right corner.
Clicking the Add New Announcement text directs you to the page where you can edit your announcement.
Step 5: Add a title to your announcement.
In the Announcement Editor box, add a title to your announcement in the Title field.
Step 6: Write the body of your announcement.
In the Body field, write the body of your announcement. You can format this content using the formatting tools.
ClickTip: You can preview your announcement by clicking the Preview button located at the bottom of your screen.
Step 7: Click the Save Changes button.
Once you are satisfied with your announcement, click the Save Changes button. Clicking this button submits your announcement for review and directs you back to the My Spotlight page. You will see your announcement listed in the Announcement box and the status will indicate that it is pending approval. Once it is approved, the status will change and it will be visible to affiliates.
ClickTip: The announcement review process, completed by ClickBank Staff, only takes into account face-value infringements such as patently illegal content, inappropriate content, and obscene content. The review process does not investigate or verify or assume responsibility for the accuracy of any claims or representations you make or make any determination as to whether you have the right to use any content. ClickBank's approval of the announcement should not be interpreted as an endorsement. Even after approval, you remain solely responsible and liable for any and all content contained the announcement.
View ArticleIf you have an active coupon that you wish to deactivate or delete, you can do so through the Coupons page.
How to Deactivate or Edit Active Coupons
Step 1: Log in to your ClickBank Vendor account.
Log in to your account using your login credentials.
ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Locate and click the Vendor Settings tab.
On horizontal navigational bar at the top of your screen, click the Vendor Settings tab. Clicking this reveals an additional horizontal navigation bar.
Step 3: Locate and click the My Coupons tab.
Once the additional horizontal navigation bar is revealed, locate and click the My Coupons tab. Clicking this tab directs you to the Coupons page.
Step 4: Select the coupon you want to deactivate or delete.
On the Coupons page, select the specific coupon you want to deactivate or delete.
Step 5: Click the Edit icon.
Clicking the Edit icon will direct you to the Coupon Management page.
ClickTip: You can also delete coupons directly from this screen by clicking the Delete icon. Clicking this icon will prompt a confirmation box to appear. To confirm that you want to delete the coupon, click the Delete button.
Step 6: Deactivate or delete the coupon.
From the Coupon Management page, you can deactivate or delete the coupon. To deactivate the coupon, uncheck the Active box. To delete the coupon, click the Delete button. Clicking the Delete button will prompt a confirmation screen. You can confirm deletion from this box.
Step 7: Click the Save button.
Once you uncheck the Active box, you must click Save to deactivate your ticket.
ClickTip: To reactivate your ticket, follow these same steps and re-check the Active box.
View ArticleCreating coupon codes for your products is a sales tactic that can help you increase conversions and customer retention; drive traffic to your product(s); and convince hesitant customers to buy. ClickBank offers a coupon feature to vendors that allows you to provide your customers with a percentage discount on a specific product or all of your products in your ClickBank Vendor account.
To get started creating coupons, follow these steps:
How to Create Coupons for ClickBank Products
Step 1: Log in to your ClickBank Vendor account.
Log in to your account using your login credentials.
check out this article ClickTip: If you created a ClickBank Account on or after 10/29/19, you CANNOT use your Account Nickname to login to that account. Account Nicknames are no longer affiliated with a unique password. Instead, you MUST use your email address as your login credential.
Step 2: Locate and click the Vendor Settings tab.
On horizontal navigational bar at the top of your screen, click the Vendor Settings tab. Clicking this reveals an additional horizontal navigation bar.
Step 3: Locate and click the My Coupons tab.
Once the additional horizontal navigation bar is revealed, locate and click the My Coupons tab.
ClickTip: The My Coupons tab and feature will not be enabled in your ClickBank Vendor account until you have an approved product in your account. Once a product has been approved, you can enable the coupon feature through the My Features tab located on the Vendor Settings tab. For more information on how to enable ClickBank Vendor features, .
Step 4: Click the Create Coupon button.
Once you arrive at the Coupons page, click the Create Coupon button. Clicking this button directs you to the Coupon Management page.
Step 5: Create a Coupon Code.
The first field on the Coupon Management page is the Code field. This is where you enter your coupon code. The coupon code is not case sensitive and can contain between 5 and 20 characters.
ClickTip: In addition to creating your own code, you can use the Generate Coupon Code to generate a unique coupon code.
Step 6: Select the products you want the coupon to apply to.
You can decide to apply the coupon to all, one, or a specific selection of your products. To select all of your products, click the Select All Products button. To select one or some of your product, click on them in the product list.
ClickTip: To select more than one product from the list, hold down the control (CTRL) button (or the Command Key, for Mac users) and click the products youd like to apply to coupon to.
Step 7: Decide if you want to apply the coupon to the entire order or to the highest price item in the customers cart.
Below the product list is an option to select between applying the discount to all items in the cart and only the highest priced item. To apply the discount to the entire cart, select the cart radial button. To select to only apply to discount to the highest price item, select the highest price radial button.
Step 8: Decide if you want to exclude shipping and handling costs from the discount.
You can select to have the coupon discount apply to the subtotal of the order or item before shipping and handling, or if youd like to apply the discount to the order or item total, including shipping and handling costs. To select the exclude shipping and handling, check the box next to the Exclude Shipping and Handling text.
ClickTip: The discount is applied before tax is calculated and added to the order total.
Step 9: Select the discount value of the coupon.
You can select a discount value between 1-80%. Enter the discount value into the field to the right of the Value text.
Step 10: Check the Active box and click the Save button to activate your coupon.
Once you check the Active box and click Save, your coupon will be active.
ClickTip: Once your coupon is active, you can edit, deactivate, or delete it by accessing the specific coupon from the Coupons page. To find out more about coupon display options, take a look at this article.
View ArticleThe Ship Notice API lets you create shipping notifications.
URL
Methods
Return Types
Usage Information
Related Articles
URL
URL: https://api.clickbank.com/rest/1.3/shipping2/shipnotice
Methods
This section provides details about the methods available within the Ship Notice API, including required keys and roles, output types, and supported and required parameters.
The following methods are covered in this section:
GET/1.3/shipping2/shipnotice/schema Returns the XML schema for Ship Notice API results.
GET/1.3/shipping2/shipnotice/{receipt} Returns the shipping notifications for the specified transaction.
POST/1.3/shipping2/shipnotice/{receipt} Creates a shipping notification for the specified transaction.
GET/1.3/shipping2/shipnotice/schema
This method returns the XML Schema for ship notice results.
Required Keys and Roles
None
Return Type
XML schema for Ship Notice
Supported Output Types
application/xml
GET/1.3/shipping2/shipnotice/{receipt}
This method returnsthe shipping notifications for the specifiedtransaction.
Required Keys and Roles
Developer Key
ClerkKey
API Order Read Role
Return Type
Ship Notice
Supported Output Types
application/xml
application/json
POST/1.3/shipping2/shipnotice/{receipt}
This method creates a shipping notification for the specifiedtransaction.
Request Parameters
Name
Required
Description
carrier
Yes
The shipping carrier.
date
Yes
The shipping date.The date format is yyyy-mm-dd. This date cannot be earlier than the date of purchase or later than the current date.NOTE:The date is calculated in Pacific Standard Time (PST). Thus, in order to use the current date, please ensure that it is also the current date according to PST.
item
Required if the transaction includes multiple physical items
The SKU of the line item.
comments
No
The comments associated with the notice.
tracking
No
The tracking ID.
fillOrder
True
Indicates that the receipt is part of the order being shipped altogether, for which the remaining shipping notices should be automatically generated.
Required Keys and Roles
Developer Key
ClerkKey
API Order Read Role
API Order Write Role
Return Type
Ship Notice
Supported Output Types
application/xml
application/json
Return Types
This section details the return types used by the Ship NoticeAPI.
The following return types arecovered in this section:
Ship Notice
Ship Notice
Ship Noticereturns use the following format:
<xs:schema xmlns:xs="http://www.w3.org/2001/XMLSchema" version="1.0"><xs:element name="shippingNoticeData" type="shippingNoticeData"/><xs:complexType name="shippingNoticeData"><xs:sequence><xs:element name="shipDate" type="xs:dateTime" nillable="true" minOccurs="0"/><xs:element name="carrier" type="xs:string" nillable="true" minOccurs="0"/><xs:element name="trackingId" type="xs:string" nillable="true" minOccurs="0"/><xs:element name="shippedTo" type="xs:string" nillable="true" minOccurs="0"/><xs:element name="comments" type="xs:string" nillable="true" minOccurs="0"/><xs:element name="receipt" type="xs:string" nillable="true" minOccurs="0"/><xs:element name="itemNo" type="xs:string" nillable="true" minOccurs="0"/></xs:sequence></xs:complexType></xs:schema>
Usage Information
For additional information about using the Ship NoticeAPI, see the ClickBank APIs article.
Related Articles
Shipping API This article explains how to view shipping information using an API.
View ArticleAttention New Users:If you are user that signed up for a ClickBank account after 10/29/19, make sure you navigate from the new Master Account dash to the operational page of ClickBank before proceeding with these instructions.
Click here for a step-by-step instructional article about how to get from the new Master Account Dash to the operational page of ClickBank.
check out the article
To update your client contact information in your ClickBank account, follow the steps below:
Step 1: Log in to your ClickBank Account.
Using your log in credentials, access your ClickBank account.
Step 2: Click the Account Settings tab.
Locate the horizontal navigation bar near the top of the screen and click the Account Settings tab. Clicking this tab directs you to the My Account page.
Step 3: Locate the Account Information box, or the Contact Information box, depending on what information you want to update.
The first two information boxes on the My Account page are the Account Information box and the Contact Information box. Heres the information you can update in these boxes:
ClickTip: ClickBank Accounts connected with an Account Nickname that were created on or after 10/29/19 are not affiliated with a unique password. This means that you cannot change the password for these accounts. The password to access these "sub-accounts" is connected to the email address you used in the sign-up process.
Account Information Box
Payee Name: The Payee Name can be a business name (like an LLC or a corporation) or the name of an individual. When ClickBank issues your payment, it will be issued to the payee provided in this field.
Address: In this field, provide your physical address, or the address of your business.
Tax ID: You can use your social security number (SSN) or your employer identification number (EIN) in this position. An EIN is a unique identification number issued to businesses by the IRS.
Account Password: Use the Change Password link provided here to change your password.
Account Survey: Use the Update Survey Information link here to update the account survey. The account survey contains information about how you plan to use your ClickBank account, how much experience you have, how wide of an audience you reach, and what product categories you plan to sell or promote.
Contact Information
Name: In this field, provide your first and last name. This field is not the same as your Payee Name.
Account Email: In this space, provide an email address that will be used for correspondence between yourself and ClickBank. This email address will not be used for any other correspondence unless you do not provide a specific email address for customer communication.
Account Phone: Provide a phone number here for communication with ClickBank. This phone number will not be provided to anyone else.
Preferred Language: Select your preferred language for user interface and email communications.
Time Zone: In this field, select your preferred time zone.
Email Format: You can select to receive your emails in HTML or text format.
Transactional Email: In this area, provide the email address that you would like to receive customer-facing emails to. These emails include sale notifications, refund/chargeback notifications, and cancellation notifications.
Communication Emails: This section is where you edit what kind of emails you receive from ClickBank. You can choose to receive event emails, product alerts, and/or promotional offers. Or, you can opt out of receiving them.
ClickTip: Your Account Nickname cannot be changed once your account has been created.
Step 4: Click Edit.
Once you have selected the information you would like to edit, click Edit in the upper right-hand corner of the specific box where that information is located. Clicking Edit directs you to an editor feature and allows you to update your information.
Step 5: Update your information.
Update your information in the corresponding field.
ClickTip: If you change your account email, payee name, or street address, you must confirm the change via a confirmation email (sent from [email protected]). Also, making these changes will prevent you from making any additional changes for a seven-day period.
Step 6: Click the Save Changes button.
Once you have updated your information, click the Save Changes button at the bottom of the screen. Once you click this button your information will be saved. Depending on the field you updated, you may receive a confirmation email. If that is the case, click the confirmation link to activate your changes.
ClickTip: To update your payment information, .
View ArticleThe following privacy statements address our information collection practices with respect to certain types of information that we receive:
The Client Privacy Policy addresses the types of information gathered through this website, www.clickbank.com, from vendors and affiliates. It also addresses how we collect, use, and disclose personally identifiable information.
The Customer Privacy Policy addresses the types of information gathered through this website, www.clickbank.com and www.clickbank.net (where the order form resides), from customers when a purchase is made. It also addresses how we collect, use, and disclose personally identifiable information.
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