CloudApp FAQs

Platforms currently supported on CloudApp include:

Mac

https://www.getcloudapp.com/download/mac

Windows

https://www.getcloudapp.com/download/windows

Chrome Extension

https://chrome.google.com/webstore/detail/cloudapp-screen-capture-a/ojnikmlgjpfiogeijjkpeakbedjhjcch

iOS

https://www.getcloudapp.com/download/iphone

FAQ:

Do you have an Android App?

No official app.

Do you have a Linux App?

We support Linux using our Chrome Extension

The most common reason for this issue is the firewall or antivirus blocking the connection. On most computers there is no need to make any firewall configuration. If your browser is correctly navigating to my.cl.ly, then CloudApp for Windows should be able to use the same connection.

You can test this by visiting https://my.cl.ly

If your connection is not successful, and you are seeing a message like this:

here

Here are several solutions you can try:

Whitelist CloudApp in your antivirus software:

Go into your antivirus software (McAfee, Norton, etc) and look for a section that lets you whitelist the CloudApp app located at C:\Program Files(x86)\CloudApp\CloudApp.exe

Whitelist the App located at C:\Program Files (x86)\CloudApp\CloudApp.exe on your firewall.

If you have any trouble with finding the option to do this, search on Google for your antivirus or firewall solution and find documentation that outlines how to whitelist and app.

Whitelist domains our application uses:

If you need to whitelist the domains used by the application you need to allow access to:

my.cl.ly

api.getcloudapp.com

api.segment.io

amazonaws.com

cloudfront.net

ws.pusherapp.com

If you need assistancedon'thesitate to write to [email protected] or fill in the submission form .

You can access your account settings via your account page - point the cursor on your account name in the right top corner and select Account settings.

CloudApp provides you with all the tools you need to visually communicate ideas, share feedback, and collaborate with friends and co-workers using video and GIFs. Easily record full or select parts of your screen with audio and even add your webcam. (You can also annotate images and GIFs with lines, shapes, arrows, blur, emoji and more)

Embed any of your content

Record any part of your screen and webcam with sound in CloudApp.

Here's a quick tutorial:

Getting Started Video - Welcome to CloudApp.mov

Available on Mac; Windows

Start Recording

Mac

Use shortcut 'Cmd + Shift + 6' to capture a section of your screen to start recording. You can also select the [ ] to capture full screen (customize the shortcut in Preferences menu).

OR

Click the CloudApp icon installed in your menu bar (top of your screen) or Applications Folder, then select the TV or GIF icon to select part of your screen to capture and record

Tutorial Video

Windows

Use shortcut 'Alt + Shift + 6' to capture a section of your screen to start recording. You can also select the [ ] to capture full screen(customize the shortcut in Preferences menu)

OR

Click the CloudApp icon installed in system tray (bottom right of your screen) or Programs Menu, then select the TV or GIF icon to select part of your screen to capture and record

Tutorial Video

GIFS and Screen Recordings can be used to:

Communicate faster with your team

Try our Slack or Hipchat Integration !

Improve Customer Support & Customer Success

Try our Zendesk Integration !

Explain Products and Features using GIFS

Report bugs and close them faster educational content

Try our Trello or JIRA Integration!

Documentation & Knowledge base content

into your help center and documentation

GIFs should be no longer than 1 minute. If you are recording longer than 1 minute, we recommend switching to HD Video.

We are adding new features and enhancements to our desktop app constantly. Unfortunately, this means we can no longer maintain support for MacOS systems 10.10 and older. If you want to be up-to-date with features and fixes you need to either update your computer to MacOS 10.11 (El Capitan) or use CloudApp 4.3 available here: https://cl.ly/rjOY.

CloudApp provides you with all the tools you need to visually communicate ideas, share feedback, and collaborate with friends and co-workers. Easily annotate images and GIFs with lines, shapes, arrows, blur, emoji and more.

Annotate any image in CloudApp

Available on Mac; Windows; and Web

Start Annotating

Mac

Select the 'Annotation' option from the Mac App

OR

Use shortcut 'Cmd + Shift + A' to capture a screenshot and instantly open an annotate window (customize the shortcut in Preferences menu)

OR

Hover over a captured photo, image, or screenshot from the CloudApp menu and select the 'Annotate'

Windows

Use shortcut 'Alt + Shift + 0' to capture a screenshot and instantly open an annotate window (customize the shortcut in Preferences menu)

OR

Hover over a photo, image, or screenshot and select the 'Annotate' option

Browser

When you or your team or customers view any of your shared CloudApp links as images or screenshots, click on the 'Annotate' icon

Annotate Options

Mac

Windows

Browser

Use Annotate Tools

Arrow Tool

Use the Arrow tool to point out an exact spot or item on an image or GIF with arrows:

Select thearrow tool.

Hold and drag to the spot on the image you want the arrow to point. The arrow points and stretches in the direction you drag

Line & Shape Tools

Use the Line & Shape tools to call attention to specific areas.

To annotate your image or GIF with lines and shapes do the following:

Select the icon corresponding to the shape you want to use (lines, circles, and squares)

Hold and drag over the area of the image where you want the shape to appear

Use the Text tool to add text to your image or GIF

Select theText toolicon

Click the spot where you want the text to appear. A text cursor appears.

Type the text you want to display

To edit the text or change the text format, select the text box and drag to increase or decrease the size of the text

Use the Pen tool to freehand draw with digital ink.

To draw and highlight areas on your image do the following:

Select thePentool icon to do freehand drawings

Hold and drag over the image to draw with digital ink.

Use the Blur (Pixelate) tool to blur portions of an image you don't want to share, such as faces or other personal information:

Tap the Bluricon

Hold and drag over the area you want to pixelate.

Use the Crop tool to select only the part of the image you want, and remove the rest

Select theCrop toolicon

Hold and drag over the area you want to include in the image. Once you release your finger, everything outside of the selected area will be removed.

Click 'Enter'/'Return' on your keyboard to confirm selection

Free Plans

Up to 1 minute of screen recording

Up to 15 seconds of GIF recording

Paid Plans

Unlimited screen recording

Up to 1 minute of GIF recording. (Recording more than a minute, use HD video instead)

How can I record longer videos?

Referral a friend - For every person you refer to CloudApp, you get a free month of our 'paid' Pro plan that offers unlimited recording

Upgrade to a paid Pro Plan.See our plans page for more details.

With CloudApp, it's easy to create a video, GIF or annotated screenshot, especially with keyboard shortcuts. But then, this content needs to be saved, organized or shared.

Go to your account on app.cl.ly and press + on the left side, next to 'Collections'.

How you can use collections/folders?

Knowledge Base

HR Onboarding

Sales Demos

Design Mockups

Mood Boarding

If you have other ideas on how you are going to use Collections, please share it with everyone in the comments section below.

Note: Our new UI available on app.cl.ly does not feature Trash folder so if you remove items you will not be able to recover them.

In the Mac App, enter the drop down menu for a drop and select "Delete."

delete all of your data

In the Windows App,enter the drop down menu for a drop and select "Delete."

In the Web app (ie my.cl.ly), select and choose "Delete" from the dropdown menu. You can use this method to delete multiple files at once.

Go here if you'd like to close your account and

1. Click on a collection and press Share button.

2. Choose sharing mode between 'Only invited people can access' or 'Anyone with a link can access' - just like you do it in Google Drive. If you go for 'invited people only' route, you will have to invite each person to that collection and select their access mode between 'can view' (default) and 'can edit'.

This feature is especially useful if you want to have a shared space for the whole company. Each team member can move files into such collection so everyone in the company can see these files.

Please go to your plan page where you can change your subscription.

Here's how you can rename or name a video, GIF, image, etc from the various apps that we have

Mac App

Windows App

Web App (My.Cl.LY)

A drop is what we call somethingyou'vecreated, uploaded, or shared using CloudApp.

Drops can be many things, such as:

Screen Recordings

Webcam Recordings

GIFs

Annotated Screenshots

Files Uploaded

Shortened URLs

Drops tend to look like cl.ly/[URL_OF_LINK].

Here's an example: https://cl.ly/3O2O3o051V2s

Drops are used to:

Answer a support question in Zendesk

Reproduce a bug in JIRA/Trello

Close more sales opportunities

Create marketing emails and onboarding-drips

Data Deletion

In order to close your account, and/or permanently remove your data send us an email to: [email protected].

Remove/Uninstall CloudApp

Chrome Extension: https://support.google.com/chromebook/answer/2589434?hl=en

Mac App: https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac

Windows App: https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs

Before you start recording, press the microphone icon to enable or disable audio recording.

here

You can record sound for HD videos only. If you have recorded a GIF, it will only play without sound.

You can read more about the differences between a GIF and a HD recording

In order to take full advantage of CloudApp features, downloadand install the desktop app onyour Mac or Windows computer.

Download the app for Mac here

Download the app for Windows here

Download the app for Chrome here

MacOS users:

Double click on the .zip file

Run CloudApp app

Enter your login email address and password (or 'sign up' for a new account)

.Net 4.5 Framework

Windows users:

CloudApp requires so make sure you've got it

Run the installation file by double clicking the MSI file

Proceed with the installation steps and click 'Yes' if additional permision is required

Finish the installation and pull the CloudApp icon out of the Notification Area

Click on the CloudApp icon and create an account or press "Sign In" button if you already have one

CloudApp provides you with all the tools you need to easily upload files, folders, ZIPs, archives, presentations, and any kind of media. We can handle just about any file type you throw at us. Plus we'll host it for you at an easily shareable link, no folders needed.

my.cl.ly

Upload any file to CloudApp

Available on Mac; Windows; and Web

Start Uploading

Mac

Use the "Upload from Computer" feature

OR

Drag and drop the file you want to share to the CloudApp icon

OR

Right click on any file and select the Share option from context menu

Browser

Sign into

Click 'Choose or drag a file from your computer'

1. Select an item.

2. PressMove tobutton.

3. Click on a collection you want that item move to and click on the current collection to remove it.

4. Pressesc button or click outside of the window to close it.

In order to just remove an item from a collection:

1. Select an item and press Move to button.

2. Uncheck the current collection and close the window.

Go to Account settings, enter the new email address, confirm it with your password, and click"update details."

To customize your CloudApp shared link pages you will need

Prerequisites:

a Pro plan, Team, or a Businessaccount.

Getting Started

To get started on customizing your shared drop page

Individual Customization Page: https://my.cl.ly/account/customize

Team Customization Page: http://my.cl.ly/teams/customize

Customization Options:

Alter the theme:You can alter the theme of your drop pages, choosing between either dark or light mode (whichever helps your drops stand out best)

Custom domain : Create custom domain names to make your drops appear more branded for your business

Company Logo/branding: Upload your companys logo to promote your brand, company, etc.

Custom Javascript: Add your own custom Javascript to the page (integrate Intercom, Segment, etc)

------------------------------------------

Alter the theme

custom domain here.

-----------------------------------

Custom Domain

Branding allows you to create a custom URL so your company'susers can share a company vanity URLsuch as https://getcloudapp.com/123456 instead of the default URL of https://cl.ly/123456

You can find the full directions of how to setup your

------------------------------------------

Company Logo & URL Redirect

When sharing a CloudApp link with a coworker, teammate, prospect, friend, etc the page by default will have CloudApp branding on it. For example, in the top left, it will have a CloudApp logo here:

This can be replaced on your 'Customize' page and updated to match your own personal or company logo. You can also make the icon clickable so it redirects to your website of choice (pro tip: add UTMs so you can track where a user came from)

-------------------------------------------------

Custom Javascript

The custom javascript section allows you to add various javascript snippets, such as:

Chatbots / Messaging

Intercom, Drift, Olark, Helpscout, and many others

Analytics / Tracking

Google Analytics

Advertising / Retargeting

Adroll, Google

When a CloudApp user makes a drop that fails to upload for the first time, a pop-up will jump out, reading Your Failed Uploads are Safe. (Likely due to a faulty internet connection).

In this case, you have a few options. As noted on the pop-up, you can simply try clicking the banner notification to re-upload your drop.

Other options include clicking Ok to dismiss the pop-up. But the real magic happens with the third option:

Stored away just for you

Click Open Failed Uploads Folder to be taken to the collection of drops CloudApp has automatically collected. You can access your failed uploads from there on, out. Once inside the folder, locate your failed drop.

www.getcloudapp.com/download/mac

Click on it, and drag it up to the CloudApp icon on your menu bar!

Voila. Upload saved. If you don't see this option available to you -- make sure you have the latest version of our Mac App, which you can download here:

Want to be even more secure?

While the above-mentioned feature saves failed uploads only, you can also enable "Save GIF + HD recordings to computer". This will create a copy of all recordings in chosen folder before uploading to CloudApp account.

Mac:

Windows:

Once installed to your desktop, CloudApp should run smoothly and without issues while you take screenshots, annotations, and create recordings.

If you receive a 405 error that looks like this:

latest version of CloudApp here

Please upgrade to the . The most current version of CloudApp is 4.2.0. To find out which version of the app, you are currently running, please click on the gear settings, then "About CloudApp."

You will then see a popup that looks like this:

For customers on our CloudApp for Business and Team plans, you have the ability to use your own Custom AWS buckets to store your team's CloudApp Drops.

**NOTE: At this time, we only support the US-EAST-1 region**

To set this up, please follow these instructions:

Set up Bucket as described here.

Go to CORS setup on bucket in s3 https://cl.ly/2x3k2j2w102Z

Add this CORS policy:

Confirm it looks like this:

https://cl.ly/ 0s2i3R3J0x0N

Enter your credentials in CloudApp organization settings in Storage resources view

Click 'Add Bucket' and later 'Save Settings'

There should be a green flash notification saying Storage saved'

Make sure that the IAM role for the provided access keys allows write permission to the bucket

If you need anything at all, contact us at [email protected]

To add the 'mouse click' feature during a recording, you'll need to enable it in the Preferences setting in the Mac or Windows app.

All CloudApp accounts must be verified in order to be used. You will be asked to verify your account via email. Once you sign up, and log into your account, check your email account for this message:

submitting a ticket here

Click "Verify your email." A new window will open and take you to my.cl.ly, and you'll be all set.

If you don't verify your account, you will be reminded to do so in your CloudApp web account with an alert that looks like this:

If you didn't get the email to verify, you can resend it by clicking "Resend email."

Not receiving an activation email?

If you run into any issues, please let us know by

We'll follow up and enable your account!

There are several ways you can shorten a CloudApp link with the desktop app. They are:

1. Using your computer's keyboard shortcuts, you can copy the link you'd like to shorten and paste it into CloudApp's desktop app when it is open:

2.Drag the website link to the desktop app icon:

If you'd like any of your CloudApp links to be even shorter, you can select the 'Shorten URL' in the '...' options. Just keep in mind that a shortened URL that is only 4 characters is much less secure.

Shorten the link to the fewest amount of characters this way:

The desktop app is an installable version of CloudApp that runs on your Mac or PC and dissolves into the background of your workflow. Both web and desktop versions share the same core features, allowing you to access and share all your drops. You can also manage your account settings and hotkeys. The desktop app allows you to unleash the full potential of CloudApp. For example:

take screenshots and delayed screenshots

create screen recordings (GIF or HD)

create webcam recordings (GIF or HD)

If you'd like to capture a full page screenshot, we've built a Chrome Extension that will help you accomplish this. You can install it here: https://www.getcloudapp.com/download/chrome

After you've installed our Chrome Extension, you can start a full page capture like this:

1) Select the CloudApp icon from the Chrome Extension

2) Select the 'Capture Entire Page' option

CloudApp is an instant video and image sharing platform for professionals. CloudApp is the fastest way to capture and embed video, GIFs, screencasts and marked up images throughout business workflows (eg. software development, design, customer success, support, sales, marketing). So, if you're trying to share a video, image, file with a coworker or friend -- there's no faster way.

Getting started is simple!

Go to our website to download the app. Once downloaded, double click on the downloaded file to follow the steps and completethe installation.

If youre new to CloudApp, click the sign up button and enter your email address and password. Easy.

Thats it, youre in! We've sent you a verification email to make sure youre not a robot Click the link in the email to verify your email address and youre all set.

You may think: Great, Ive got the app and an account, but whats next?

Take a screenshot by pressing command+shift+5 (alt+shift+5 onwindows)

Create a GIF by pressing command+shift+6 (alt+shift+6 onwindows), choose GIF and hit Start'

Record a screencast by pressing command+shift+6 (or alt+shift+6 on windows), choose HD and hit Start

Want to upload a file? Drag and drop it on the CloudApp icon!

We are delighted to be a part of making your work life more efficient. If you have any questions, check the rest of our help center or submit a request using the button in the top right corner!

It's as easy as pie, but let me walk you through the process.

1. Login to your account and click on Create a Team button.

2. Add your team name and team email domain.

Team email domain will tell us what mailbox domain is your company is using i.e. cloudapp.com. It will allow us to find all CloudApp users with cloudapp.com domain and add them to your team. Adding a team domain is not necessary, you can leave this box empty.

3. Invite your team mates.

Add email addresses of people you want to join your team and press Send Invites button. You can skip this step if you're not sure who should be a part of the team.

4. Add your logo and URL behind it to your viewer page.

When someone opens your share link, we will display your company logo (1) on the viewer page. If you click on the logo itself, we will redirect you to the website set in (2).You can skip this step if you don't want to use this feature.

That's it! Your team is all set. Click on your team name in the right top corner to enter team members list and management/settings section.

If you purchased a subscription for CloudApp through the iTunes App Store, you'll have to go here to cancel it: https://support.apple.com/en-us/HT202039

If you are an individual paying subscriber or a team/business account and you purchased with a credit card, PayPal, or invoice and you are looking to cancel your account

Please login to your account on the web, select Plan then click Cancel my subscription.

Can't find that button? Contact us: [email protected] and our team will be happy help!

If you are currently on a trial for our Pro or Business offerings, and you haven't added a credit card, we cannot charge you. At the end of a trial, you will simply be downgraded to our free plan.

In order to make use of CloudApp, you need to have the app icon shown in the taskbar. Windows 10 hides it by default, so you have to right-click on the taskbar, choose Settings, scroll down to Notification area and choose Select which icons appear on the taskbar. Now you can switch CloudApp to on to permanently show our icon on the right-hand side of the taskbar.

If you're looking to be able to edit the permission and privacy settings on all drops on your team (or change them based on role/group within your team), please review our teams offering: www.getcloudapp.com/pricing.

Your drops are always safe with us, but for increased security, you can follow these steps to adjust theshare settings for your drops in both the desktop and web app.

Desktop App:

Web App for new drops (go to Account Settings -> Link Setting).

You can also change all the links to your existing drops into private, but remember that this will break all existing public links (your drops will still be online). So anyone who was using the public link before will no longer be able to access it.

Click the CloudApp icon, then click the Gear icon, and select Preferences. In the General tab, uncheck these boxes:

Note: we advise you to leave Important Error Alerts box checked.

We want to keep CloudApp safe for everyone. Ifyou'vediscovered a security vulnerability in CloudApp, we appreciate your help in disclosing it to us in a responsible manner.

Publicly disclosing a vulnerability can put everyone using CloudApp at risk. Ifyou'vediscovered a security concern, please email us at [email protected]. Well work with you to make sure that we understand the scope of the issue, and that we fully address your concern. We consider vulnerability disclosures our highest priority and will address any issues as quickly as possible.

Please act in good faith towards our users privacy and data during your disclosure. When testing for vulnerabilities, please only target your own account and do not attempt to access or modify the data of others. Wewon'ttake legal action against you or administrative action against your account if you act accordingly: White hat researchers are always appreciated.Thanks!

Thank you for your help keeping the CloudApp community safe. We really appreciate it. Here are people who have responsibly disclosed vulnerabilities in the past:

Appidi Saikumar Reddy

Andi Rrahmani

Shubham Pathak

Neeraj Sonaniya

Muhammad Hammad

Himanshu Kumar Das

Sahil Dhar

Ron Masas

Issam Rabhi

Daksh Patel

Kamil Sevi

Tejash Patel

Narendra Bhati

Adam Ziaja

Danish Tariq & Noman Ramzan

Saurabh Chandrakant Nemade

Ajay Singh Negi

Prashant Negi

Ravindra Singh Rathore

Devesh Bhatt

Ashish Dhaduk

Kamalakar B

Sunil Dadhich

Arvind Singh Shekhawat

Sahil Saif

Maulik Kotak

Rishiraj Sharma

Sebastian Neef

N B Sri Harsha

Ketan Sirigiri

Parichay Rai

Rakesh Nagekar

Rakesh Singh

Sandeep Sodhi

Mihir Mistry

Ranjan Kathuria

Madhu Akula

Apoorv Joshi

Rafael Pablos

Pradeep Kumar

Mohit Rawat

Our free plan offers the ability to upload many different extensions / file types. There are some that we do not allow for on free plans due to the way that customers in the past have abused them to transmit and send viruses and malicious content.

Here's the full list of allowed file types you can upload on our free plan.

bmp

gif

ico

jpeg

jpg

png

ps

eps

svg

tif

tiff

webp

3g2

3gp

avi

h264

m4v

mkv

mov

mp4

mpg

mpeg

vob

wmv

ogv

ogg

m4a

webm

sib

mp3

wav

flac

About CloudApp

Collaborate with coworkers using screen recordings, GIFs, high-def videos, and annotated screenshots, all with one nifty link copied straight to your clipboard. Customize every piece of work with your own branding.

Getting Started: User Guide

Download and install CloudApp by following this guide (Mac, Windows, Chrome)

Watch the 4-minute Getting Started Video

Learn how to Record your screen, create a GIF

Learn how to Annotate a screenshot

Learn how to Upload and send any file type instantly

Getting Started Video - Welcome to CloudApp.mov

CloudApp makes communicating with your team, customers, and prospects fast and easy. Quickly create GIFs, screen recordings, and annotated screenshots with CloudApp. Then send this content to your customers or prospects to more easily explain or answer a question.

As soon as your customer or prospect opens the CloudApp link, you can choose to automatically pop up an Intercom chat and engage with them right there, or set up a delay to only start chatting with them after they've visited the content for a sufficiently long time.

Getting Started by adding the Intercom Code to your Team Page

Create a free team account

Visit the 'Customize' page within your teams account

Find the 'Custom JS' section and add your Intercom JS Code

Share a link to a video, GIF, or screenshot you've created and get chatting!

Once you've added the Intercom code, you can start to have conversations directly on any of the video/image content that you share with your customers and prospects!

W-9 Document:Here is a sample of our W-9 documentation.

Note:The downloadable W-9 PDF file is located at the bottom of this page.

Good question! No one can see your files (or CloudApp 'drops' as we call them) unless you share the private link with them or add them to a Collection and share that with someone.

This is true for team members or individuals on any plan.

To create a screenshot on Mac:

You can also use the shortcut / hot key, "command+shift+5" on Mac

To create a screenshot on Windows:

You can also use the hotkey / shortcut "alt+shift+5" on Windows

After capturing a screenshot, we automatically upload the content you've captured to our secure cloudand add a CloudApp link to your clipboard. This means thatyou can use the shortcut for paste anywhere you want and paste the link directly to that content.Or you can click the notification that pops up in the top right and open the content directly.

Available on Mac only for now

Trimming vs Cutting

'Trim' edits out the ends while 'Cut' edits out the middle sections.

Start Trimming/Cutting

1. Double click on a thumbnail of any video/screen recording (GIFs are not supported) or select the 'Info' option from the Mac App.

2. Use the selectors on either side of the video to choose which parts of the video you want to 'Trim' or 'Cut'

3. Press Save button to save changes and copy a share link into your clipboard.

CloudApp is all about increasing your productivity and saving time. Want to get things done even faster? Check our list of most useful hotkeys for Mac and Windows app.

Warning! Your CloudApp experience may change irreversibly after you learn them.

MAC

Accessing features:

CMD + SHIFT + 3 - take a full screen screenshot and upload it to CloudApp

CMD + SHIFT + 5 - take a screenshot and upload it to CloudApp

CMD + SHIFT + A - take a screenshot and open annotate it before uploading to CloudApp

CMD + SHIFT + 6 - enter GIF/HD recording mode. Press this hotkey again to start or finish your recording.

CMD + SHIFT + 8 - record a video with your webcam

CTRL + ALT (OPTION) + R - shorten/save URL (you need to be on a website you want to shorten/save)

CTRL + ALT (OPTION) + V - upload your clipboard content to CloudApp (text, image, URL has to be copied into clipboard with CMD + C first)

Working within the app:

Click on CloudApp icon in your task bar or pressCTRL + OPTION + C to open CloudApp window andselect drops either with a mouse or using and keys.

this feature

SPACE BAR - preview an image or a GIF without opening a new browser window

CMD + C - copy share link

SHIFT + CMD + C - copy direct link

CMD + R - rename a drop (file name will not be changed)

CMD + BACKSPACE - delete file

CMD + D - download file to computer

You can change hotkeys in Preferences -> Shortcuts

WINDOWS

PrtSrc - take a full screen screenshot and upload it to CloudApp (need to haveenabled)

ALT + SHIFT + 5 - take a screenshot and upload it to CloudApp

ALT + SHIFT + 0 - take a screenshot and open annotate it before uploading to CloudApp

ALT + SHIFT + 4 - take an application window screenshot

ALT + SHIFT + 6 - enter GIF/HD recording mode

CTRL + SHIFT +6 - start/pause/resume screen recording

CTRL + +ALT + SHIFT +6 - finish screen recording

ALT + SHIFT + 9 - record a video with your webcam

CTRL + ALT + SHIFT + U - upload your clipboard content to CloudApp (text, image)/shorten URL (a link has to be copied into clipboard with CTRL + C first)

You can change hotkeys in Settings -> Shortcuts

Hey there, if you are here looking for support from iCloud, we're really sorry to say that thereis no affiliation between Apple's iCloud ( https://www.icloud.com/ ) and our product CloudApp( https://getcloudapp.com ).

For help regarding your iCloud account, browseApple's support site ( https://www.apple.com/support/icloud/ ).

You can also check out:

Forgot your Apple ID?

Help logging into iCloudon a new device ?

Trying to find your iCloud photos?

Need help backing up your phone?

--

If you're curious about what CloudApp is (www.getcloudapp.com):CloudApp is an instant video and image sharing platform for professionals. CloudApp is the fastest way to capture and embed video, GIFs, screencasts and marked up images throughout business workflows (eg. software development, design, customer success, support, sales, marketing).

https://www.cloudflare.com/

This article explains how you can turn the default 'cl.ly' shortlinks that are generated by CloudApp into shortlinks that use your own personal or company domain. For example, if you worked at Acme Corp and your domain was acmecorp.com, you'd be able tomake any link generated by CloudApp default to 'acmecorp.com' with the added URL, ie acmecorp.com/123456

Before setting up your custom domain, please be advised, we currently do not support HTTPS/SSL for accounts with custom domains through our standard setup process. If you'd like to add SSL support for your Custom Domain, you can use CloudFlare, which we will detail at the bottom of this page

How do I set up my custom domain?

First, you'll need either an individual Pro Plan or a Team/Business Plan. Our Free plans do not include custom domain options.

You can see more details about our plans at www.getcloudapp.com/pricing.

If you are a Pro user, you can set your custom domain by visiting:visit my.cl.ly/customize

First, youll need to buy a domain from a registrar. This usually costs $10-$40 per year. Then youll need to follow the registrars instructions to point the domain to our servers.

For a sub-domain like www.example.com or cloud.example.com you need to create a CNAME record named "www" or "cloud" and point it to proxy.cld.me

Using an apex domain like example.com is not recommended unless your DNS provider supports CNAME-like functionality for the apex domain (naked domain). If our IP addresses were to change, you would need to manually update your DNS records. Using a subdomain with a CNAME means that we can make this change for you. Should you absolutely want to use an apex domain, you must use A records pointing them to the following three IPs:

54.225.234.28

107.21.221.9

54.204.45.179

Providers that support CNAME-like functionality on the apex (root) domain include: CloudFlare (free and paid), PointDNS (free and paid), NS1 (free and paid) DNSimple (paid), DNS Made Easy (paid), easyDNS (paid). You can find more details on each provider below.

Onceyou'vedone this, you may need to wait up to 72 hours for the change to take effect.

If you have verified that your domain is configured properly, visit your account page and enter your custom domain (i.e. www.example.com or cloud.example.com), and click Update. Now you can share files with your own domain.

Team accounts

In order to enter your custom domain for your team:

1. Login your account.

2. Click on ateam name (in the right top corner).

3. Go to Customize tab and enter your custom domain.

Should you want to return to using the CloudApp URL (cl.ly) for your drops, simply remove your custom domain from your account page.

If youre uncomfortable with any of the instructions, reach out to us bysubmitting a ticket here: https://get.cloudapp.help/hc/en-us/requests/new

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Enable SSL on Custom Domains with CloudFlare

If you'd like to setup your own Custom Domain using SSL, you can do so using CloudFlare (if you're on a CloudApp Team plan or Pro Plan only--not available for free individual CloudApp users)

1. Sign up for an account at

2. Point your apex domain to CloudFlareas your nameserver (DNS service).

3. Create a subdomain like "drops" and point it to proxy.cld.me and ensure it's not acting as a CDN. Make it a pass-through connection so it's only using CloudFlare as a DNS.

4. Use the "Full SSL" certificate.

5. Wait up to an hour and you should be good to go!

Our desktop apps don't support generating HTTPS links yet. If you want to force HTTPS on your drop links you need to go to 'Crypto' tab in CloudFlare and enable these features:

- Always use HTTPS

-Automatic HTTPS Rewrites

Go to Bitium and clickto manage apps. Contact CloudApp Support

Add an app on the top right and pick Custom SAML (IdP).

Choose a name and a type.

Choose to configure single sign-on.

Fill in the ACS URL and Entity ID fields like below. in order to find out what your Team ID is.

Provide us with the Login URL, Logout URL and the X.509 Certificate.

Wait for a confirmation from CloudAppthat all is set up.

Drops you delete are put in the trash and can be recovered for up to 7 days after they are deleted. After that 7-day period (or if you click "Empty Trash Now"), they will be permanently deleted and cannot be recovered. This can only be done in the web app.

CloudApp has three different link types: share, direct and download.

1. Share links: https://cl.ly/2J0j2W1E2i3N

Use a share link when you would like to have an easily viewable page to access the file or image. These also auto-expand/unfurl in apps like Slack and HipChat to display a smaller version of the file in-line.

2. Direct links: https://cl.ly/2J0j2W1E2i3N/Screen%20Recording%202016-07-26%20at%2012.19%20PM.gif

Direct links are used to access a file directly and bypass the viewer page. You can use them to paste an image directly into an HTML code of your web page.

3. Download links: https://cl.ly/2J0j2W1E2i3N/download/Screen%20Recording%202016-07-26%20at%2012.19%20PM.gif

Download links are helpful when you want a link to automatically trigger a download and save to the users computer.

After capturing your screen, we turn your video, GIF, screenshot, etc into a short link that you can easily share and add it to your clipboard. You'll see this message when the link is ready to share.

Download them if you'd like That link is also automatically added to your clipboard, which means you can use a hotkey to paste the link or right click and select 'Paste'. You can share your link in many ways (or ), but we'll outline a few to help you get started:

Use a keyboard shortcut to paste the link or right click and 'Paste'

By pasting the CloudApp link into any chat, email, Slack, Facebook or Skype conversation, the content will automatically preview and make a quick, magical experience for whoever you are sharing with. To paste:

Mac: Command + V

Windows: Control + V

Directly from your apps using Mac's Sharesheet' feature.

Send the link via Email

iMessage, Social Media, and other connected apps

To reset your password, follow this link.

If you are having issues resetting your password or enabling your account, please submit a support request.