Leading! They need to stop dropping the ball, and learn how to follow through.
Salaries are fairly competitive. However, raises are generally below rate of inflation and the opportunities for advancement are minimal because they tend to hire from outside. When you start you feel are compensated well, but the longer you stay, the more you fall behind the market.
They need to learn how to be accountable. I found my coworkers like to place blame on other individuals or departments. And they also need to learn how to work better with diverse individuals. They try to be advanced in diversity learnings, but their program is a joke.