Commerce Bank operates as a super-community bank offering sophisticated financial products. read more
In my time here Commerce has made a lot of changes and mostly for the better. In the last 6 months I have noticed a hard push for the sales, in a small branch it is hard to achieve their point standard that is the same across the board.
What did you like most about the interview process?
Was able to meet with a variety of different supervisors and managers at several branches.
What does the leadership team need to get better at?
Realistic goal expectations that accurately represent what each team is capable of. This company sets unrealistic expectations which creates a high stress work environment for their employees to never achieve goals.
What are some of the best things about your team?
My direct team is great and super easy to work with, my supervisor is completely disconnected from the rest of the team and impossible to have an honest and realistic conversation with.
What's going wrong and how can it be improved?
Upper management needs to learn how to take the "accountability" that they constantly preach to their employees to take on. No one is willing to analyze themselves when they see a negative situation. Losing three employees in one branch in 6 weeks shows that something is wrong.
What needs to change to make the company culture better?
Too many unrealistic expectations. Have to be "high on the mood elevator", selling products, and exceeding goals at all times to be considered successful with this company. Also ensure that if you feel any ounce of difference of opinions to not express that, you will be singled out.
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