CompTIA FAQs

There are no age requirements or educational prerequisites to take a CompTIA exam. However, we recommend that candidates for any certification be at least 13 years old.

Please follow these steps to reset your password:

Go to the CompTIA certificationaccount login page.

Click Forgot your Password or Candidate ID.

Enter your email address and click Submit.

You’ll receive an email message from [email protected] with a link to reset your password. If you don’t see the email in your inbox, please check your spam/junk folders.

Click the Set Password link in the email message.

Follow the instructions to reset your password.

You'll be directed back to the Login page to enter your email and new password.

If you need to change the email address on your account, just send a help request with your full name, address and email on your account and we'll be glad to change it for you.

Need to renew now?

Fast-track your renewal of Security+, Network+ or A+ with CertMaster CE!

It's a cost-effective renewal option and can be completed in as little as 4-6 hours. Review the eligibility and course details here.

The Continuing Education (CE) program provides a variety of activity types with which to earn Continuing Education Units (CEUs). Each activity has a maximum number of CEUs that can be submitted based on the activity type. When looking for activities to participate in make sure that 50\% of the subject being taught, subject you are teaching or what you are writing about relates to one or more of the exam objectives for the certification you are renewing. CompTIA encourages you to use your best judgment in determining activities with relevant topics relating to the certification being renewed.

CE Program Activities Summary

View the CE program activities summary to learn about the various types of CE activities, the number of Continuing Education Units (CEUs) you can earn for each activity and the documents you’ll need to submit for your CEUs.

3-year renewal cycle example

Security+ intent level 50 CEUs

Attend a 1-hour webinar

1 CEU earned per hour

Total 1

Complete 40 hours of training

1 CEU earned per hour of training

Total 40

Work experience

3 CEUs earned per CE renewal cycle year

Total 9

CompTIA has reviewed and preapproved training for CEUs. Please review the training specific to the certification you are renewing.

CEU Checklist

When earning CEUs, it is important to ensure the following steps are completed:

Read the CE Program Activities Summary on the Earn Continuing Education Units (CEUs) page.

If renewing multiple certifications, read the Renewing Multiple Certifications page.

Make sure the CEUs you want to enter were earned within your three-year CE renewal cycle.

Confirm that the documentation requirements have been completed.

To log into your certification account for the first time, follow these steps to create your password.

Go to the CompTIA certification account Login page.

Click the Never Logged in Before link.

Enter the email address you used to register for your exam and click Submit.

--OR--

Enter your last name, registration number* and a new email address and click Submit.

(Use this option if your email address has changed or does not match anything in the system.)

You'll receive an email with a link and instructions for creating your password.

After creating your password, you'll be directed to the login page to log into your account.

* Your registration number can be found on your exam score report, your exam appointment confirmation email or on the Exam History page of your Pearson VUE account.

Accommodations for all candidates with documented disabilities are handled and provided by Pearson VUE, CompTIA’s test service provider, under the Americans with Disabilities Act as Amended (ADAA).

Pearson VUE considers test accommodation requests on a case-by-case basis.

Learn more and request an accommodation.

If you have multiple CompTIA ID numbers, the accounts must be merged so that all your exams and certifications are consolidated into one account.

To have your accounts merged, please send a help request with the following information for each account:

CompTIA ID#

Address

Email address

Exams taken and/or certifications achieved

If you earned a CompTIA A+, CompTIA Network+ or CompTIA Security+ certification prior to January 1, 2011, the certification is considered good-for-life (GFL) and does not expire. If you hold a GFL certification and are interested in bringing that certification current the only option is to pass the current version of the exam. You’ll then have two certifications your GFL certification and your CE certification.

A complimentary certification kit, including a printed 8.5” by 11” certificate and a plastic wallet card will be mailed to you for each CompTIA certification you achieve. Kits are mailed via United States Postal Service First Class mail. Please allow up to eight weeks for delivery or return of your certification kit.

After you pass a certification exam, you will receive an email within five business days asking you to verify your name and mailing address. These instructions are also included on your score report. Your certification kit will not be processed and mailed until you verify this information.

Do not click the submit button if your name on the demographics page is incorrect. Instead, send a help request along with a copy of your score report and a valid legal ID showing the correct spelling of your name. We will update your record.

If your name is correct, verify your mailing address, make any necessary changes and click the submit button. Clicking the submit button confirms your name and mailing address are correct and releases your certification kit for processing. Once your kit has been released for processing, changes cannot be made. If the kit is processed and shipped with an incorrect name or if your mailing address has changed since you released your kit, there is a fee of $15 for a replacement certification kit.

Please notify us within 90 days of the complete date found on the fulfillment page on your record if you did not receive your kit.

CompTIA IT Fundamentals, CompTIA Healthcare IT and CompTIA Cloud Essentials certification kits do not include a wallet card. The replacement fee for these kits is $12.

If there are multiple accounts tied to your email address, you will not be able to log into your certification account. Please submit a “multiple records” help request and we will help you merge your accounts into one.

Requirements

To verify your identity, please send a mailing address, a copy of your score report, your Candidate ID number and a daytime phone number with your help request. You can find the Candidate ID on the score report that you received after your exam.

Submit a Multiple Records help request now

Your legal name must be on your certification account, not a nickname or abbreviation.

If there’s a capitalization or spacing error in your name, just send a help request with the corrections.

If your name is misspelled, send a help request and attach a copy of:

Your exam score report (include all pages)

Your legal ID, such as a valid driver’s license or passport

If you changed your name, send a help request and attach a copy of:

Your exam score report (including all pages)

Your legal ID, such as a valid driver’s license or passport

A legal document that includes both your old and new name

If you have taken a CompTIA beta exam, Pearson VUE will mail your beta exam results directly to you when the new exam is released. At that time, your beta exam results will also be uploaded to your certification account.

This information is also presented at the beginning of all beta exams and is included on all beta exam score reports.

The DoD Workforce Certification (DWC) application has been decommissioned. At this time there is no DWC replacement application on the milConnect site, and CompTIA has not received any updates regarding a replacement system or process to date.

You may provide verification of your CompTIA certification status by downloading a PDF copy of your certificate or providing a transcript of your CompTIA certification(s).

Download a PDF Certificate

Log in to your CompTIA certification account and click on the Certification tab. Then click the PDF certificate link under Downloads for the corresponding certification. The PDF certificate contains a URL and verification code that is used to authenticate your certification.

Create a Transcript

Log in to your CompTIA certification account and click on the Transcripts tab. Then click the Create New Transcript link to begin the process. Select the desired options and certification(s) you wish to include and provide the recipient email address. See the Create a Transcript page for full details.

You can purchase a voucher at the CompTIA Marketplace for yourself or for someone else. Exam vouchers are used similar to a gift card. For example, employers often use vouchers to pay for their employees’ exams or parents may purchase vouchers for their children.

Exam Voucher Guidelines

All CompTIA exam voucher purchases are non-refundable.

Vouchers have an expiration date typically one year from the purchase date that cannot be extended.

You must take your exam by the voucher expiration date.

Once you’ve used a voucher to register for an exam, you cannot transfer it to someone else.

Vouchers are certification-specific and are not interchangeable between certification exams.

You may use each voucher only once for a single exam. If you need to retake the exam, you will need to purchase a new voucher.

If you need to reschedule your exam, you must do so at least 24 hours prior to your exam appointment time.

If you don’t reschedule at least 24 hours prior to your appointment time or don’t appear for your appointment, the voucher is still considered redeemed. You will need to purchase a new voucher to take the exam you missed.

Certification retirement dates supersede voucher expiration dates. If a CompTIA certification is being retired, you must take the exam prior to the certification retirement date. Vouchers are non-refundable and will be void after the certification retirement date.

Your Voucher Order

After purchasing a voucher from the CompTIA Marketplace, you’ll receive two emails. The first is your order summary and the second contains your voucher details.

If you don’t receive either of these emails, check your spam and junk folders. If you need additional assistance with your order, contact [email protected].

CompTIA cannot help with vouchers purchased from other companies. For questions about these vouchers, please contact the party through which you obtained them.

To register for a CompTIA exam:

Visit the Pearson VUE website.

First time users; create your account at least 24 hours prior to registration. See step-by-step instructions.

If you’re a returning user, sign in to your account.

Select your exam, preferred test center and appointment time.

Complete all other required steps in the registration process.

Proceed to the payment page to finalize your registration. Refer to the payment methods below.

There are two primary ways to pay for a CompTIA certification exam:

Pay with a credit card on the Pearson VUE website during the registration process.

Pay with an exam voucher purchased from the CompTIA Marketplace as a form of payment on the Pearson VUE website during the registration process.

If you hold one or more CompTIA Continuing Education (CE) certifications, you may be able to earn Continuing Education Units (CEUs) toward your CE renewal requirements for the completion of a CertMaster course.

When CertMaster Courses are Valid for CEUs

If you achieved a CompTIA CE certification based on prior exam objectives, you can receive CEUs for completing a CertMaster course based on the most current exam objectives. For example, if you achieved a CompTIA A+ CE certification associated with the 700 series exams, you can earn CEUs for the CertMaster A+ 800 series courses.

If you achieved a CompTIA CE certification based on the most current exam objectives, you cannot receive CEUs for the CertMaster course based on the same exam objectives.

Number of CEUs Earned

CompTIA CertMaster A+ 901 - 10 CEUs.

CompTIA CertMaster A+ 902 - 10 CEUs.

CompTIA CertMaster Network+ N10-006 - 10 CEUs.

CompTIA CertMaster Server+ SK0-004 - 10 CEUs.

CompTIA CertMaster Security+ SYS-401 - 10 CEUs.

CertMaster Certificate of Completion

Mastery of a question is achieved when you answer the question confidently and correctly two times in a row. A CertMaster course is complete when you achieve 100 percent mastery of all questions.

Once you have completed your CertMaster course, a certificate of completion will be available for download by clicking the Print Certificate link in the upper-left corner of the page. You will then need to upload the CertMaster certificate of completion to your CompTIA certification account in order to receive CEUs.

Please see the How to Enter your CEUs help page for step-by-step instructions for submitting your CEUs.

CompTIA CertMaster can be used on any Web-enabled device, including computers, tablets and smartphones. This provides the flexibility to move between devices and take your learning on the go.

First Time Using the Mobile App

You must first register your CertMaster course on the website version using the link provided in your initial welcome email. Once you have completed the initial course registration, you’ll be able to use CertMaster in the mobile app.

For iPhone Users

To install the CertMaster mobile app for iPhone, click here.

For Android Users

To install the CertMaster mobile app for Android, click here.

Additional Information

You need consistent internet access to use the CertMaster mobile app.

Androids and iPhones use the CertMaster mobile app but cannot support the website version.

Tablets and other large mobile devices can use the website version.

Switching Between the Mobile app and the Website Version

The mobile app and the website version synchronize only after each completed question set. Each question set is typically six to eight questions.

Be sure to finish a question-set before moving to another device so you can start where you left off.

If you log out in the middle of a question-set your progress will not be saved and you’ll have to start that set from the beginning when you next log in.

The following internet browsers are supported for the current version of CertMaster, listed by the respective Microsoft, Apple and Google Operating Systems.

The standard web version of CertMaster is not supported on mobile phones, only on tablet type devices, laptops, and desktops.

Microsoft Systems

Operating System

Browser

Version

Windows (All)

Firefox

70, 71

Chrome

78, 79

Internet Explorer

11

Edge

18

Apple Systems

Operating System

Browser

Version

Mac OSX (All)

Firefox

70, 71

Chrome

78, 79

Safari

13

iOS (iPad)

Mobile Safari

12, 13

Google Systems

Operating System

Browser

Google Android

Native Android browsers are unsupported at this time

Firefox for Android

Chrome for Android

You can update the email address on your account on the Demographics tab.

If you no longer have access to the email address on your account, call us or send a help request with the following:

Full name (required)

Mailing address on your account (required)

Email address on your account (required)

Candidate ID and/or exam registration number

Some CompTIA exams contain performance-based questions (PBQs), which test your ability to solve problems in a simulated environment.

To learn more about PBQs, go to the Performance-Based Questions page.

To try a sample PBQ, click here.

Please note that CompTIA does not provide written verification of your certification. There are two CompTIA-approved methods for you to provide verification of your CompTIA certification(s) to schools, employers or other representatives:

Download a PDF certificate.

Create a transcript.

Download a PDF Certificate

Log in to your CompTIA certification account and click on the Certification tab. Then click the PDF certificate link under Downloads for the corresponding certification. The PDF certificate contains a URL and verification code that is used to authenticate your certification.

Create a Transcript

Log in to your CompTIA certification account and click on the Transcripts tab. Then click the Create New Transcript link to begin the process. Select the desired options and certification(s) you wish to include and provide the recipient email address. See the Create a Transcript page for full details.

Once you complete your Continuing Education (CE) activities, you’ll need to enter the activity details and upload the required documents into your CompTIA certification account.

CE Program Activities Summary

View the CE program activities summary to learn about the various types of CE activities, the number of Continuing Education Units (CEUs) you can earn for each activity and the documents you’ll need to submit for your CEUs.

CEU checklist

Prior to submitting your CEUs, review the following to ensure what you are submitting for CEUs meets the CE activity requirements.

Read the CE Program Activities Summary on the Earn Continuing Education Units (CEUs) page.

If renewing multiple certifications, read the Renewing Multiple Certifications page.

Make sure the CEUs you want to enter were earned within your three-year CE renewal cycle.

Confirm that the documentation requirements have been completed.

Entering CEUs

Follow these step-by-step instructions to enter your CEUs:

Log in to your CompTIA certification account.

Click on the Continuing Education menu item.

Click on Add CEUs in the menu bar.

If you hold multiple CompTIA certifications you will be prompted to select an intent level. If your intention is to keep all of your CE certifications current, you will need to select your highest level certification as your intent level.

Select the intent level by clicking on the drop-down arrow.

Click on an Activity Groupto select an activity type.

Click on the Accept Activity button.

If you have selected either the Attend Live Webinar or Completed a Training Course activity you will be prompted to enter the Training Provider name.

Enter the number of CEUs for the activity.

Click on the Documentation Language drop-down arrow and select the language of the documents you are submitting.

Click on the Browse button to upload the required documents. You can submit a maximum of five documents to support the activity, each one meg or less. Each CE activity you complete must be uploaded as a separate CEU submission.

Click on the checkbox above the Submit button to agree that the CEUs you’re submitting meet the CE program requirements.

Click on the Submit button.

After clicking the Submit button, a message box will appear stating your CEUs have been submitted successfully. Once CEUs are submitted they are automatically accepted and applied towards your CEU total.

Submission tips and resources

CE Renewal Cycle

How to Renew your CompTIA Certification

CE Program Fees

Earn Continuing Education Units

If you have an existing CertMaster account and you purchase a new course, you must register the new access code you received with your purchase. You will then have the new course on your CertMaster account and can switch between the courses using the Change Course drop-down menu in the upper right corner of the page.

Register your CertMaster access code(s) here.

The DoD Workforce Certification (DWC) application has been decommissioned. At this time there is no DWC replacement application on the milConnect site, and CompTIA has not received any updates regarding a replacement system or process to date.

You may provide verification of your CompTIA certification status by downloading a PDF copy of your certificate or providing a transcript of your CompTIA certification(s).

Download a PDF Certificate

Log in to your CompTIA certification account and click on the Certification tab. Then click the PDF certificate link under Downloads for the corresponding certification. The PDF certificate contains a URL and verification code that is used to authenticate your certification.

Create a Transcript

Log in to your CompTIA certification account and click on the Transcripts tab. Then click the Create New Transcript link to begin the process. Select the desired options and certification(s) you wish to include and provide the recipient email address. See the Create a Transcript page for full details.

The following CompTIA certifications have been retired and are no longer available. All CompTIA certified professionals who achieved one of the following certifications are considered certified for life.

Retired CompTIA

Certifications

Year Certification

Retired

i-Net+

2007

e-Biz+

2008

DHTI+

2009

Convergence+

2010

RFID+

2011

CTP+

2012

IT for Sales

2013

Green IT

2013

PDI+

2014

Mobile App Security+ ADR

2015

Mobile App Security+ iOS

2015

Strata IT Fundamentals

2015

Storage+

2016

Healthcare IT Technician

2017

CDIA+

2017

Mobility+

2017

We're actively evaluating options for online testing that can accommodate all of our exams, including those with performance-based questions (PBQs). Information will be posted on our Testing page to announce the availability of online testing options.

If you'd like for us to contact you once online testing is available, you can submit your email address here.

You can review the step-by-step instructions for scheduling an exam at a Pearson VUE test center.

CompTIA Stackable Certifications demonstrate that you've earned multiple CompTIA certifications, and map to the CompTIA Infrastructure Career Pathway or CompTIA Cybersecurity Career Pathway. When you achieve the combination of CompTIA certifications that comprise CompTIA Stackable Certifications, you'll be granted the respective stackable certification(s) automatically.

Active CE Certifications Only

Only active CE certifications are eligible for stackable certifications. CompTIA good-for-life certifications or expired certifications are not valid for stackable certifications.

Expiration Dates

The expiration date of your stackable certification(s) will align with the expiration dates of the certifications that comprise the respective stackable certification. Stackable certifications will expire when any of the individual certifications expire. If you pass the exams required to regain a CE certification, any valid stackable certification will be reinstated as well.

Logos and Certificates

Your stackable certifications can be found on the Stackable Certifications tab on your certification account. Click the Logo link to download the stackable certification logo for your personal use, and click on the Download PDF link to download a PDF version of your stackable certification. There is no verification link for stackable certifications as there are with individual certifications.

PLEASE NOTE: Printed certificates and wallet cards are not available for stackable certifications.

You can order a replacement certification kit at any time. The price for most kits is $15 and all sales are final. Each kit includes one 8-1/2” by 11” printed certificate along with one hard plastic wallet card. The CompTIA IT Fundamentals, CompTIA Healthcare IT and CompTIA Cloud Essentials certifications do not include wallet cards and are $12 per kit.

To order a replacement certification kit:

Log in to your CompTIA certification account.

Click on the Fulfillment tab in the top red navigation bar.

Click on the Order Replacement Certificate link directly under the red navigation bar.

Confirm or update your shipping address and click Next.

Select the certificate(s) and quantity that you would like to order from the list of your certification(s) and click Next.

Review your selections and click Make Purchase to continue. You will be directed to PayPal to complete your payment transaction.

Your order will open in a PayPal payment page and you may pay with your PayPal account if you have one, create a PayPal account if you wish or pay as a guest with any credit or debit card including Visa, MasterCard, Discover or American Express.

Complete the transaction with your PayPal account or select your credit or debit card type.

If paying with a credit or debit card, enter your credit card account details.

Review your address and payment information and click Pay Now.

You will receive a receipt from PayPal to the email address you used for your PayPal transaction, which may be different than the email address on your certification account. When you go back to your certification account you will see the new kit that you ordered under your fulfillment history.

Your certification renewal requirements include annual Continuing Education (CE) fees. Your payment due dates are based upon your CE cycle dates and not a calendar year. You can pay for one, two or all three years at one time. Please note that you will need to pay your CE fee prior to submitting your CE activities for Continuing Education Units (CEUs).

If you hold multiple CompTIA certifications, you only need to pay the CE fees for the highest level certification you wish to renew.

How to Pay Your CE fees

For Credit Card Payments

Log in to your CompTIA certification account.

Click on the Continuing Education menu item.

Click on CE Maintenance Fees in the menu bar.

If you hold multiple CompTIA certifications, you will be prompted to select an intent level.

Select the intent level from the drop-down box.

Click on the Pay Now button.

You will be redirected to PayPal to complete your transaction. You may pay with a debit or credit card or with an existing PayPal account. You will not need to create a PayPal account to pay by debit or credit card.

You will see a message confirming successful payment of your CE fees. You will also receive a receipt via email.

Paying with CE Tokens (DoD Only)

Log in to your CompTIA certification account.

Click on the Continuing Education menu item.

Click on CE Maintenance Fees in the menu bar.

If you hold multiple CompTIA certifications, you will be prompted to select an intent level.

Select the intent level from the drop-down box.

Enter your CE token number(s) in the CE Tokens Codes field(s).

Click on the Submit button.

A message box will appear confirming that your token code(s) have been accepted.

Viewing Your Payment History

Log in to your CompTIA certification account.

Click on the History menu item.

Click on the Fee Transactions on the menu bar. CE maintenance fees are displayed in the e-commerce transaction history section.

To print the record of a specific payment, click on the Transaction ID in the transaction history window.

Details of the selected transaction will appear. Click on the Print button.

You can search for study materials by certification exam and media type and purchase study materials at the CompTIA Marketplace.

Study materials may not always be immediately available for new or updated CompTIA certification exams.

Your account settings determine how CompTIA manages your information. This includes the release of your credentials, which updates you will receive and more. Upon your first login, you will see a pop-up window that will guide you to the settings of your certification account. Please take a few minutes to review the default settings and make changes, if necessary. You can change your account settings anytime at Demographics | Settings.

Go to your account settings now

Overview and default settings

My CompTIA Credentials: Yes

The default setting allows CompTIA to release information about your credentials to third party organizations such as employers. Change this selection to “no” if you do not want to authorize CompTIA to release your information.

Updates from CompTIA: Yes

The default setting allows CompTIA to send you information about special promotions, discounts, product announcements and other offerings for CompTIA’s products and services. Change to “no” if you do not want to receive these updates.

Updates from CompTIA partners: Yes

The default setting allows CompTIA’s partners to send you information about special promotions, discounts, announcements or other offerings. Change this setting to “no” if you do not want to receive this type of information.

CE Intended Path

The default setting is “No selection.” Select your intended path for the Continuing Education program here.

Government Funding

The default setting is “No selection.” Change this setting if you are a veteran using government funding to pay for your CompTIA certification(s).

You may create a transcript to verify your CompTIA certification(s) by following the instructions below. However, you may want to consider the PDF certificate download as a simpler process to provide verification of your certification.

Log in to your CompTIA certification account.

Click on the Transcript tab at the top of the page.

Click on the Create New Transcript link that appears on the left side of your screen.

Select the desired options in the transcript detail section.

DISABLED: Allows you to disable viewing by your recipient prior to expiration of the original can-be-viewed-until date. This will disable all transcripts sent under this particular transcript number.

DISPLAY CERTS: Will display only the Certification Dates along with certification(s) held if checked.

CAN BE VIEWED UNTIL: This is the last date the transcript can be viewed by your recipient. Format of date is MM-DD-YYYY. Your transcript will not function correctly if the date is entered incorrectly.

PRIVATE NOTES: Area where a note for your reference only is placed. It is displayed on the main transcript screen but is only viewable by you.

CERTIFICATIONS TO DISPLAY: If you hold multiple certifications, check the box next to the certification(s) to be sent to the recipient.

Click the submit button to create the transcript and transcript ID#.

Under the Share column, click the envelope icon and an address box will open.

Enter one recipient email address and click the Send button.

Repeat the process to send the transcript for additional recipients. Each email address the transcript is sent to must be entered individually. When the disabled feature is used, all the recipients who received the transcript ID# will be disabled.

Tip: It’s a good idea to email your transcript to yourself before sending them to anyone else, so you can see what they look like and make any desired edits.

When you arrive at the test center, you will be required to provide a valid and current photo ID. Accepted forms of ID include a government-issued photo ID, driver’s license or passport. Expired IDs will not be accepted. The name on your ID must match the name on your Pearson VUE account exactly.

In addition, your photograph will be taken and you will need to provide your signature in order to counteract exam fraud. All Pearson VUE test centers are equipped with webcams and electronic signature pads.

See the Pearson VUE website for more information about what to expect on your test day.

Once you have submitted Continuing Education Units (CEUs), they are automatically accepted and added to the total number of CEUs needed to renew your certification. If you mistakenly enter the incorrect number of CEUs, forget to upload a document or submit CEUs under the incorrect activity, you can make edits to correct the issue.

Please note; changes can only be made to the activities you’ve submitted during your current three-year CE renewal cycle.

Edit the number of CEUs

Log in to your CompTIA certification account.

Click on the Continuing Education menu item.

Click on Edit CEUsin the menu bar.

If you hold multiple CompTIA certifications, you’ll be prompted to select an intent level.

Select the intent level by clicking on the drop-down arrow.

Click on the activity title.

Click in the Units/Hours box and change the number.

Click on the Update button.

Upload CEU documents

Log in to your CompTIA certification account.

Click on the Continuing Education menu item.

Click on Edit CEUs in the menu bar.

If you hold multiple CompTIA certifications, you’ll be prompted to select an intent level.

Select the intent level by clicking on the drop-down arrow.

Click on the activity title.

Click on the Browse button.

Add the document.

Click on the Update button.

Change the activity type

If you submitted CEUs with the wrong CE activity type, you’ll need to delete your original submission and re-submit your CEUs with the correct activity type.

Log in to your CompTIA certification account.

Click on the Continuing Education menu item.

Click on Edit CEUs in the menu bar.

If you hold multiple CompTIA certifications, you’ll be prompted to select an intent level.

Select the intent level by clicking on the drop-down arrow.

Click on the activity title.

Click on the Delete button.

Resubmit your CEUs with the correct activity type.

You can change your existing password in your certification account settings. Select the demographics tab when signed into your account.

Change your password now

Password requirements

Your password is case sensitive. It must be at least seven characters long. It must contain both letters and numbers. It cannot contain symbols or special characters.

If you need to reschedule your exam, be sure to do so at least 24 hours prior to your exam appointment time to avoid having to pay again. Please note that CompTIA cannot reschedule exams.

You can reschedule your exam by contacting Pearson VUE directly by phone, live chat or an online form.

You can also reschedule your exam by logging into your Pearson VUE account, and following the steps below:

Click on the name of your exam under Upcoming Appointments

Click Reschedule then select your new desired date and start time

Review your appointment details on the next page and click Proceed to Checkout

Confirm your personal information on the next page

Read and agree to the testing policies on the next page

Review all the details on the next page and click Confirm Reschedule

The final page will provide a summary of your rescheduled exam appointment and a confirmation email will be sent to you. If you don’t receive a confirmation email, check your junk or spam folders. If you still don’t locate a reschedule confirmation email contact Pearson VUE to confirm.

Rescheduling with special accommodations

If you have been granted special accommodations due to a disability, you'll need to contact Pearson VUE at least four days before your exam appointment so that these accommodations can also be rescheduled.

If you are having trouble accessing CertMaster because of a forgotten password or email, follow the directions below.

Forgot My Password

Go to the CertMaster login page.

Click on Forgot My Password.

Enter the email address you used to purchase CertMaster.

You will receive an email that contains a temporary password and link to reset your password.

Copy the temporary password.

Click on Reset my new password now in the email it will take you to the CertMaster Reset Password screen.

Paste the temporary password.

Enter a new password twice then click Submit.

You’ll be taken back to the Login screen where you can enter your email and new password.

Forgot My Email

Go to the CertMaster login page.

Click on Forgot My Email.

The Forgot Email screen will appear fill in your first name, last name and country and click the Next button.

The email address that you provided at the time of purchase will appear click the Login button.

You’ll be taken back to the Login screen where you can enter your email and password.

To forward your CompTIA Linux+ (Powered by LPI) exam results to the Linux Professional Institute (LPI), follow the steps below:

Log in to your CompTIA certification account.

Click on the Demographics tab.

Click on the Settings tab.

Click on the LPI preference dropdown to indicate that you want your test results transmitted to the LPI.

You can update your settings at any time. We send exam results to the LPI once daily.

There are multiple ways to purchase CompTIA CertMaster courses either as a single license by individuals or bulk purchases by businesses.

For Individuals

As an individual, you have two options:

Buy a Course: You can purchase individual CertMaster course licenses on the CompTIA Marketplace using a credit card or PayPal account. You’ll receive a confirmation email with an access code for your initial registration.

Complete a Trial: You can access a free trial on the CompTIA CertMaster Practice page. Once you’ve completed the trial, you’ll have the option to purchase the full course. After completing the payment, use the email address and password you used for the trial to access the full course. An access code will not be required.

For Businesses

CompTIA CertMaster courses can be purchased in business packs in quantities of 5, 10 or 25. The buyer will receive a confirmation email with the corresponding access codes for the number of licenses purchased. These will need to be distributed to the individual learners with a link to the initial registration page.

CompTIA can handle the distribution of access codes to individual learners and offers robust reporting tools to monitor individual and classroom progress. Contact [email protected] for additional information and to begin the process.

If making a bulk purchase in excess of 250 licenses, please contact the CertMaster operations team at [email protected].

If you need to pay by wire transfer or check, please contact your CompTIA account manager or email [email protected] for more information.

Additional License Information

All sales are final no refunds, exchanges or extensions.

CertMaster licenses are active for 12 months from the date of purchase.

CertMaster licenses, once activated, are assigned to an individual and are non-transferable.

Purchases must be made on the CompTIA Marketplace to receive a CompTIA premier member discount, partner discount or redeem a coupon code.

Since the CompTIA A+ certification consists of two separate exams, there are two separate CertMaster courses for A+.

You can download the certified logo for any CompTIA certifications you hold. Simply log in to your CompTIA certification account, click on the Certifications tab and click the Logo link under Downloads next to the corresponding certification.

You will be prompted to read through and agree to the usage guidelines before you can access your logo(s).

Please allow five business days after you take your exam for your exam information to appear in your certification account. If after five business days your exam information does not appear, determine the cause and resolve the issue by submitting a help request and providing the following:

A complete copy of your exam score report (including all pages).

A photocopy of your valid driver’s license or passport.

Don’t have a copy of your score report? If you completed the exam within the last week, contact Pearson VUE and request an electronic copy.

We will investigate your missing exam information and contact you with our findings. Please allow a minimum of five business days for review.

You can view your Continuing Education (CE) progress on the CE home page located in your CompTIA certification account.

The CE home page displays the following progress information:

The number of Continuing Education Units (CEUs) you’ve submitted in your current three-year CE renewal cycle and how many additional CEUs you need to submit.

The number of days remaining in your three-year CE renewal cycle.

The amount of CE fees you’ve paid so far and the remaining balance.

Once you have completed all CE renewal requirements, your CE Dashboard will update to reflect your new three-year CE renewal cycle.

To view your CE Progress

Log in to your CompTIA certification account.

Click on the Continuing Educationmenu item.

If the email address you used to register for an exam is shared with other candidates, we can help you switch your account to an individual email address. Send us a “multiple records” help request and we will create an individual account for you.

Requirements

To verify your identity, please include your mailing address, a copy of your score report, your Candidate ID number, a daytime phone number and the email address you would like to use on your account with your help request. You can find the Candidate ID on the score report that you received after your exam.

Submit a multiple records help request now