DC Shoes FAQs

In order to best deal with your query, please contact our Customer Service via our contact form (link to contact form) or by telephone on our Freefone number:

United Kingdom: +44 808 164 1432 Ireland: +353 76 888 7224

From Monday to Thursday: 8:00 am - 12:30 pm / 1:30 pm - 6:00 pm GMT and Friday: 9:00 am - 12:30 pm / 2:00 pm - 4:15 pm GMT

In order to best deal with your query, please contact our Customer Service via our contact form (link to contact form) or by telephone on our Freefone number:

+352 2786 27 64 (LU)

+32 78 480 497 (BE)

+43 720 817 796 (AT)

+41 21 588 03 71 (CH)

+351 308 807 686 (PT)

+358 8 415 41591 (FI)

+45 78 76 17 21 (DK)

+353 76 888 7224 (IE)

+44 808 164 1432 (UK)

+31 85 8881 307 (NL)

+39 011 0709288 (IT)

+39 011 0709288 (ES)

+49 89 120 89216 (DE)

+33 9 75 18 38 89 (FR)

From Monday to Thursday : 9:00 am - 12:30 pm / 1:30 pm - 6:00 pm GMT and Friday : 9:00 am - 12:30 pm / 2:00 pm - 4:15 pm GMT

If the shopkeeper advises you that your parcel has not been delivered to the pick up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form (link to contact form) or by telephone on our Freefone number:

+352 2786 27 64 (LU)

+32 78 480 497 (BE)

+43 720 817 796 (AT)

+41 21 588 03 71 (CH)

+351 308 807 686 (PT)

+358 8 415 41591 (FI)

+45 78 76 17 21 (DK)

+353 76 888 7224 (IE)

+44 808 164 1432 (UK)

+31 85 8881 307 (NL)

+39 011 0709288 (IT)

+39 011 0709288 (ES)

+49 89 120 89216 (DE)

+33 9 75 18 38 89 (FR)

From Monday to Thursday : 9:00 am - 12:30 pm / 1:30 pm - 6:00 pm GMT and Friday : 9:00 am - 12:30 pm / 2:00 pm - 4:15 pm GMT

We do not deliver to the UK islands at this moment.

However, you can place an order on the website, have the parcel delivered to a friend or family living on the mainland and ask your friends/family to send you the parcel once received.

Countries we deliver to: Austria, Belgium, Denmark, Finland, France, Germany, Great Britain (except the Channel Islands and the Island of Man), Holland, Italy, Ireland, Luxembourg, Spain.

Delivery times depend on the chosen shipping method: - Standard home delivery - DPD : 3 - 5 working days- Express home delivery - TNT : 48 - 72 hours (working days)

During sales and promotional periods, delivery times may be slightly longer than normal. If you have ordered multiple items, it is possible that they may be delivered separately, on different dates

Shipping costs depend on your order total and the shipping method you have chosen.

Make sure to check the delivery costs in your country on our webshop

"Customer service -> Delivery"

When you receive your parcel, if you are not completely satisfied with your order, you can return it within the 30 days after receipt. Returned items must have been purchased from the web site. In order for your to receive a refund, the goods must be returned in such a condition that they can be resold, in original packaging, alongside all instructions and accessories. The original labels and bar code must be present.

To return an article, please follow the instructions provided on the returns label, which can be found in your parcel (see below).If you lose your returns label, please contact our Customer Service.

Instructions for return:1. Carefully pack your products in the packaging of your choice,

2. Make sure that the parcel is sealed with adhesive tape,

3. Stick the returns label, found with your order, on top of the parcel,

4. Take your parcel to the Post Office or give it to the carrier of your choice. Items returned to the Seller by the Buyer must be sent to: MAGAZIJN 16To returns Flow TeamOUDEDIJK 1 - KAAI 15489130 KALLOBELGIUM

Please note: Returns without a returns label cannot be processed.

For more details, please refer to the "Return" part on our website.

5. Upon receipt of the goods at our warehouse, and after confirmation of the condition of the product/s, we will refund the amount invoiced to the bank account used to place the order. We reserve the right to accept or refuse returned products which do not meet defined requirements, or which are not considered eligible for the returns service.

Your return cannot be made through the pick up point that your order was delivered to. The goods must be returned by post (carrier of your choice).For more details, please refer to the "Return" part on our website.

For more details, please refer to the "Return" part on our website.

At the payment stage, click on Apply a gift card, a credit note or a loyalty cheque. Select Loyalty cheque and enter the loyalty cheque number, together with your loyalty card number. Click on Apply.

Yes, you can buy a digital gift card on our site http://www.dcshoes.com/

Giftcards are not available in Sweden.

Once you have purchased your digital gift card, you or the person of your choice (specify at purchase) will receive an order confirmation email that will provide you with the gift card number and the corresponding PIN in order to use it online or in our participating stores.

Refunds will be processed within approximately ten days after your parcel has arrived at our warehouse. You will receive a refund notification via email.

No matter which shipping method you have chosen, all orders are automatically dealt with as soon as possible. If you would like to receive your order in under 72 hours, we suggest that you choose Express home delivery.

We currently do not offer the possibility of returning goods to a shop. All returns should be made to the address on your returns label. For more information, please visit the Returns section of our site.

This gift voucher may only be used in stores participating in the loyalty program (see list of stores, Services tab) or in our online shops: Quiksilver, Roxy or DC Shoes.

This voucher may only be used once and no change or refunds will be given.

Currently, we do not offer an exchange service. However, you can refuse delivery or send back your unwanted item/s in order to receive a refund, and then place a new order.

If you receive a damaged or defective product, please contact our Customer Service. If the defect is proven by our quality service, return costs will be covered and you will receive a credit for the amount of the item.

In order to best deal with your query, please contact our Customer Service by telephone on our Freefone number:

United Kingdom: +44 808 164 1432 Ireland: +353 76 888 7224

From Monday to Thursday: 8:00am - 17:30pm / 1:00pm - 5:00 pm and Friday: 8:00am - 11:30pm / 1:00pm - 3:30pm

You can join the Boardriders Club loyalty program in our network of participating shops or online directly on our website www.brdclub.com.

You can find the list of participating shops by visiting www.brdclub.com. For Bronze and Silver levels, youdon'thave a physical loyalty card. You will be given your loyalty account number in the shop, it will be sent to you via email and it will appear on your till receipts. The personalized loyalty card is reserved for those customers at Gold level and will be sent to their home address directly.

In order to respond to your query, please email Customer Service via the contact form (Contact us via email).

We will get back to you as soon as possible to offer the right solution for your claim.

This shipping method allows you to choose the best pick up point for your needs.Depending on the pick up point, you can get your parcel within a time frame that extends from 7.00am until 9.00pm. Once your parcel has arrived at the pick up point, you will receive a notification advising you that it will be available for the next 14 days. To pick your parcel, take a piece of identity to the pick up point. It is very important to remember to take a piece of identity, otherwise you will not be able to pick your parcel up.

If you havent received notification that your parcel has been delivered to the pick up point, it is possible that your parcel has not yet arrived there. In this case, please track your parcel by clicking on the tracking link that can be found in your order shipping email.Check that the email address associated with the delivery of your order is correct. Check that your notification email hasnt gone to your spam or junk mail folders.

It is possible that your chosen pick up point was unable to accept delivery of the parcel (early closing, insufficient capacity...), in this case, your parcel will be redirected to another local pick up point.

Please provide a proof of postage so that our Customer Service can process the refund promptly (via the credit card used to place the online order - payment to bank approximately 3 working days). Please allow 10 days from the receipt of your parcel at our warehouse for the refund to be processed.

If you have items from different orders, please attach the different returns labels, provided with your original delivery, to the returns parcel.

We will refund shipping costs (standard delivery or Kiala network delivery) if you return your complete order, and if the returned products conform with the terms of our returns policy (defective items or which do not match the photo). We cannot refund shipping costs if the returned order is not complete. If you have chosen express delivery, shipping costs will not be refunded.

If you receive a product which you did not order, please contact our Customer Service, who will advise you of the next steps to take.

In order to respond to your query, please email Customer Service via the contact form (Contact us via email).We will get back to you as soon as possible to offer the right solution for your claim.

To return a shop bought item, whether in one of the branded shops or a multi brand store, please contact the shop directly.

We do not provide an after sales service online for shop bought purchases.

In the case where you return one or more articles, you will receive a new credit note which corresponds to the total value of the used credit note (Please note, this new credit note can only be used online - it cannot be used in a physical shop). If your purchase was made using a debit card or PayPal payment method, and if the refund is greater than the credit note total, your bank account will be credited with the difference.

Please provide a proof of postage so that our Customer Service can process the refund promptly (via the credit card used to place the online order - payment to bank approximately 3 working days). Please allow 10 days from the receipt of your parcel at our warehouse for the refund to be processed.

A refund notification will be sent to you via email to inform you of the refund.

Quiksilver | Roxy | DC Shoes offer the following shipping methods: - Standard home delivery - DPD- Express home delivery - TNT

You can track the delivery of your order using a link that will be sent to you as soon as the parcel has left our depot (the link will be active within 24 - 48 hours). You simply need to click on this link to track your parcel in real time.

If you have chosen standard home delivery, DPD will leave a parcel notification card. It explains how you can take delivery of your shipment quickly and conveniently (parcel has been deposited at a specified location, or can be collected from a neighbour or a Pickup parcelshop). If you have chosen express home delivery, TNT will contact you to schedule a new delivery.

Someone else can collect your parcel for you from a pick up point. They must have their own piece of identity as well as an original piece of identity of the address.

Yes, provided that these addresses are located in a single country. You just need to enter the delivery address and billing address separately when placing your order.

You may receive part of your order for various reasons:- Check your order shipping email that all your ordered items have been sent. It is possible that one or more items were not available when your order was prepared. In this case, the items that have not been delivered will be automatically refunded.- Due to the type of articles ordered, it may be that your order is delivered in separate parcels on different days. Please contact our Customer Service if you would like your order to be tracked personally.

In order to give you the quickest delivery times, your order is dealt with immediately by our logistics services, therefore, we are unable to change or cancel a confirmed order. However, if there is an error in your address, please contact Customer Service with the correct address so that it can be passed on to the carrier responsible for delivering your order. However, if the carrier fails to deliver to the address, your parcel will be returned to us and all the items ordered will be refunded.

If your parcel has been returned to sender, your order will automatically be refunded within approximately ten working days.

If your parcel has been returned to sender, it can not be delivered again. Your order will automatically be refunded within approximately ten working days. To receive your items, please place a new order on our site.

If you notice, when your parcel is delivered, that the packaging has been damaged, you have two possibilities:- Refuse delivery of the parcel and it will be returned to sender- Accept the parcel, indicating that the packaging is damaged on the delivery noteIf you notice some damage when you open your parcel, you can make a claim from the carrier concerned.If your parcel was given to a third part or left under the porch (with your authorization), as long as it has not been opened, you may return it to the carrier for a free of charge return.

Once the parcel has been delivered to the pick up point, you have 7 calendar days to collect it. After this period, the parcel will be returned to sender.

After having presented a piece of identity to the shopkeeper, you will be asked to sign for your parcel.

When our carrier delivers your parcel at the pick up point, you receive an email with the all the details. You can also track the delivery by clicking on the tracking link that can be found in your order shipping email.

If the pick up point returns the parcel to us, we cannot send it out to you again. Your order will therefore be refunded.

Find all the Boardriders Club loyalty programme advantages by visiting the Loyalty Programme Home Page at www.brdclub.com

Bronze: join the Boardriders Club loyalty programmeSilver: 500 loyalty points in 12 monthsGold: 1000 loyalty points in 12 months

Boardriders Club loyalty programme offers are exclusively issued to you via email.

Loyalty cards are produced and sent out each month. If, after 30 days, you still havent received your Gold card, please get in touch with your Boardriders Club customer service via the Contact page.