Digimind FAQs

Queries

Queries are essentially a list of search terms or words that you use to find the information you are looking for. You can combine your words with operators to indicate whether you would like all the words (AND), either of the words (OR) or none of the words (NOT). Digimind also offers more sophisticated operators to help you get more precise results. For a full is list of these operators and how to use them, please follow this link.

Software and Humans

Computers, software and robots have been programmed to understand and treat information in a certain way.

People are more flexible and interact with what they see. We rely on unspoken messages and meanings to catch the sense behind what other people say to us.

The two communicate to each other through the query. A person explains to the software what kind of information he/she would like to have. The software reacts to this, following the instructions to the letter and brings back corresponding information. Oftentimes when wedon'tget what we wanted its only because we didnt ask for it in the right way for the software to fully understand.

AND / OR

Part of understanding and being able to work with any information you collect is seeing the link between what you requested in the query and what you have got back. Proficient users of search engines and monitoring tools become expert query writers because they see the relationship between their query and the results.

It is therefore crucial to understand how Digimind (and any other search engine or monitoring tool) will react to queries that contain more than one word. If my query is cloud I can expect to have information that contains the word cloud. But if my query is cloud computing, can I expect to have information that contains the word cloud and information that contains the word computing, or will I only get information that contains both the words cloud and computing? Anybody who has ever prepared a query has at some point asked themselves this question. Adding in the ANDs and the ORs between the words in the query eliminates this lingering doubt.

Capitals for Operators and Words

At Digimind we prepare our queries with the operators in upper-case letters. Although this has no impact at all on how the software reads and understand the query, it makes a big different to the human users. Rereading a long list of words (queries for Digimind agents can be as long as 7,000 characters) becomes easier on the eye and the brain if the operators are systematically in upper-case, leaving the other words in lower-case.

What about those words that should always start with an upper-case letter proper nouns? Digimind has no preference for capital letters and does not take them into account when searching for or filtering information with a query. As a result, the human user is entirely free to decide. If seeing a proper noun without an upper-case letter is a source of annoyance or stress for you, its probably best to write these words with a capital letter at the start. If youdon'tmind, then you can write the whole word in lower-case letters.

Search and Monitor

Depending on how and where you are using your query, it will act in different ways.

For a search, the query will bring back information that matches the query. For monitoring, the query will act as a filter and only allow in information that matches the query. Although this sounds the same, the effects are different.

Search = Find

Running a search without a query will generate no information at all. The query is used to find information.

Monitor = Filter

On the other hand, an agent that runs without a query will bring back all the new information from the site or sites it monitors. The query is used to filter the information.

The search engines and monitoring tools understand this naturally and get on with the job, adapting the same query to the task in hand. As human users, we sometimes need to remember, and remind others, about the difference.

In order to monitor a Facebook page you need to have:

a monitoring to which you would like to add this source

the address of the Facebook page you want to monitor

What to do

1. Open your monitoring and in the custom source section click on add a source

2. This will open the add feed wizard.

3. In a separate tab or window of your web browser, open the Facebook page you want to monitor.

4. Copy paste the link into your add feed wizard:

5. Click on preview and you will see the latest information.

6. Click on track at the bottom right of the page.

Your source has been added to your monitoring.

You can add as many sources as you would like to the same monitoring.

Shared Dashboards

Shared Dashboards are a good way to share and publish information with other users of the same Digimind platform. Other users can use them to read information, interact with graphs or profiles and, depending on their user rights, validate information.

Connection Statistics

After you have created a shared dashboard, you may be interested to see how many people connect to it.

To get statistics on Dashboards, go to the Publish menu and select Manage Shared CI D8 dashboards.

Then select Login history:

A menu allows you to select of all the shared dashboards on your platform or just one of them. You can also select a time period.

Select the dashboard you would like to analyse, and set the time period, then click on the Submit button on the right. You will then see a summary of the people who have logged in, the dashboard they logged into and the tab they consulted.

At the very bottom of the page on the left-hand side there is an Excel button. This will allow you to export the results in an excel chart.

See how to get access to the Watchlist interface from inside Digimind.

Area Tracker

Area tracker is a Digimind feature that allows you select exactly which part of a webpage you would like to monitor for changes. In this way you can choose to track only the changes to, for example, a list of suppliers, a set of sponsors for an event, etc., while ignoring the other parts of the webpage. To find out more about how to work with this feature, please follow this link.

Trouble Shooting

We have recently become aware of some difficulties some of our clients have faced while setting up this kind of source.

The set up page in which you can select the area to track works fine:

However, after clicking on validate the source is added as a webpage source, without area tracker:

This means that the source will be tracked, but the whole page will be taken into consideration, not just the area you have selected in pink.

Most of these users have been using Chrome, although Firefox, IE and other browsers have also been affected.

The problem is connected to the security settings for the internet browser, so the first step in finding a solution is to try with another browser. Many times this is enough to solve the problem and the source can be easily added.

If you have attempted this or are unable to switch to another browser, please contact us via the Help & Training Center, as we will be able to add the source for you. You will need to indicate

the agent to which it should be added

the URL you would like to track

the part of the page you would like to include

It is possible to choose different display options for validated information in a news portlet. You can adapt the display of each portlet on a dashboard in order to see exactly the type of information you need, or you can opt to give them all the same look.

What are the display options?

The table below gives a summary of what you will see with the different display options.

Online Reputation and Engagement Modules

Workflow Option for Online Reputation and Engagement Users

In addition, if you have the on you Digimind Platform, you will be able to choose an extra display option: Workflow.

Workflow indicates who within your community management or brand management team has been given the task responding to a social media posting or a web article about your brand. You can easily track which posts need to be replied to and how the engagement is developing (priority and status are also shown).

The Online Reputation and Engagement Modules will also allow you to gauge the sentiment or tonality of articles and postings on the internet. You will be able to see if the post is positive, neutral or negative.

This option is not available for the Image wall display option.

Activity Reports

Digimind lets you create reports showing how you and other users are working on the platform. You can also see which agents create most alerts, into which projects information is stored, and many other types of reports.

Setting up an Activity Report

First, click on "Analyze" in the top bar and then on "Statistics".

This will take you to a page where you will see any existing reports.

At the top of the page is a button, "add a new statistic report".

Click on this to open the report generator:

The first step is to give your report a name. You can edit this at a later stage when you are sure of the exact information it will contain.

The second line of the generator shows that at the moment there are no graphs included in this report. As you add graphs, you will see them appear in this line. You will be able to edit or delete as you work.

Once you have named the report, you will see different report options appear:

You can now click on the type of graph you would like to display.

This will open different menus depending on the kind of chart you choose.

The graph on the left lets you access line graphs, the one in the middle lets you choose between multi-line graphs for comparing more than one item at a time, and the graph on the right creates bar charts and pie charts.

Line Graphs

Click on the line graph (far left) to open the next part of the report generator:

Use the drop down menu in "Chart content" to select what you would like to display.

Use the drop down style menu to change the colours and look of the report.

Then select the time period to display and finally either "Preview" to see what you've created or "OK" to add it to the report.

The chart content choices for this graph type are as follows:

Multi-line Graphs

Click on the middle graph on the first page of the report generator to open the next page:

The options for the multi-line graphs are very similar to those for the line graphs.

The chart content is different:

Bar Charts / Pie Charts

Click on the graph on the right of the first page of the report generator. You will see:

Choose the project you would like to include in the report from the drop-down project menu.

For bar charts you are limited to 2 axes, whereas pie charts can include as many as you need.

Choose pie charts in the style, and also the colour and style of the graph.

The chart content available for this option is:

After you have exported sources from one agent (for more, follow this link) or from multiple agents (follow this link to find out how to do this) you may want to edit the file either by deleting sources or adding new ones to the list. When you open the excel file you may find that Digimind no longer recognises the information inside. This problem is easy to rectify, following the steps below.

Save the file in the correct format

Windows 7 and Older

Save the file in .htm format, as a Web Page. This is usually the default option and also it is in your list of choices from the drop-down menu.

Then, further down the page, select to save only that sheet.

Windows 8

If you are working on a computer using Windows 8, select to save the document as a Web Page, and save only that sheet:

Modify the file extension

You will now see the file as .htm

Right click on the file and rename it with .xls at the end.

Import the file to your agent

You can now use this file to upload the sources to your agent.

Sorting Stored Information

The order in which you would like stored information to be presented depends on the reasons why you are looking at it. There are times when you are most interested in having the most recent stories first, while on other occasions you may want to see those stories that have been most read, or those with the greatest number of comments.

We are happy to increase the different ways that information can be sorted by the introduction of a new option: latest comments. This allows you to see in one glance the most recent reactions to the information you have stored. This is available both inside My Reader and on dashboards from February 26th.

This addition to the sorting options now allows you to sort stored or validated information by:

date: publication, update or creation date

comments: number of comments or latest comments

number of times read

number of likes (My Reader only)

Digimind Newsletters

Digimind Newsletters automatically send out the information you have collected and stored into Digimind. The newsletters are sent out on a regular basis to the list of recipients you have specified. This makes them a great way to quickly and easily publish the information your readers need to know. To find out more about working with our newsletters you can follow this post.

To Send or Not To Send

The great thing about newsletters is that once you have set them up they will be automatically sent out at the frequency you have specified if the information has been stored into the corresponding folders.

There are times however when this great automatic feature of the newsletters may not perfectly suit your needs. There are moments when you may need to interrupt the sending out a newsletter or a set of newsletters:

the newsletter deals with recurrent seasonal information, for example, news from a trade show or annual conference

the contents of the newsletter become sensitive following a communication or other crisis

the folders for the newsletter are fed by automatic validation and the tracker in charge of controlling the contents will be absent from the office

From February 26th, 2015 enabling and deactivating newsletters become much much easier, following a request from one of our clients.

Directly from the newsletter page, you are able to switch off and on your newsletters, with a simple click. To find out more about this feature, please follow this link.

The right of the newsletters page will be updated to include clickable buttons:

Clicking on enabledallows you to deactivate the newsletter, while clicking on disabledallows you to resume automatic sending of the newsletter.

Previously to change the status of a newsletter our users were required to edit the newsletter and work through the whole newsletter generation process again. We are hoping that this update will make newsletter management quicker and smoother.

My Reader Filters

The My Reader interface is a great way to consult and analyse the information you have stored in your Digimind projects and folders. To find out more about this useful tool you can follow this link.

There were already a lot of interesting ways to filter information in My Reader, such as time period, keywords, project or folders to name a few. These filters allow you to select the information you would like to include in reports, display on a dashboard, send out in newsletters and analyse.

Publication, Update and Creation Dates

We have extended the power of the filters for time periods by allowing you to base the time period on the publication date, the update date or the creation date. This allows you to analyse or create reports based on exactly the information you need.

To find out more about working with this feature, please follow this link.

The practical applications of this new feature include:

running analysis based on the date on which information was posted onto the internet (publication date)

sorting and investigating the information that has comments from readers (update date)

finding information that was stored during a particular time period (creation date)

Newsletters

Digimind Newsletters are a great way to automatically share the information you have collected with Digimind. You can set them up using tags and folders to publish the information your readers need to have on a regular basis. It is possible to customise newsletters to match your corporate style, allowing you to send out professional updates very easily. To find out more about working with newsletters please follow this link.

Fields to Include

On February 26th we are updating the preselected fields to include in newsletters, following requests from our clients and also to respect author's rights. Digimind clients can read this post for more information on author's rights.

This update only affects newsletters created after February 26th, 2015. Any existing newsletters set up before this date will not be impacted by these changes.

When creating a newsletter the fields that will be automatically selected are:

It is of course still possible to modify what you would like to send out by checking or unchecking the boxes.

Previously all the fields were preselected for the fields to include, which meant you had to manually unselect the ones you didn't want. This update makes sending out newsletters that little bit quicker as there will be less manual changes to make at this level when setting up a newsletter.

My Reader Analysis for Validated Information

The My Reader interface is a really great way to consult the information that has been stored into your Digimind projects. You can use it to read the information and to prepare reports.

We are very happy to announce the arrival of four key analysis inside the My Reader interface: What, When, Who and How. These analysis can help to identify the key concepts, key moments, key influencers and underlying feelings that surround any event or story.

To find out more about running analysis from My Reader you can follow this link.

These analysis are based on the information that has been stored in your projects.

The four key analysis show:

What: the key concepts and talking points

When: the moment at which the information was posted on the internet

Who: the influencers and sources generating this information

How: the sentiment behind the stories and information

The My Reader interface is a great way to consult and read the information you have stored in your Digimind projects and folders. To find out more about working with My Reader you can read this post.

One of the really great things about My Reader is that you can apply a wide range of filters to the information, allowing you to create sets of information that correspond to different needs:

send out a monthly report to top managers

read what has been most recently stored in a key folder and / or with a key tag

see the information that has been most recently commented or liked

consult only information that contains a combination of tags

etc.

From March 19th, 2015, users are able to save the filters they use most often directly in My Reader. We know that each of our users has his / her own key priorities, both in the collection and consultation of information. The new feature helps each of us get to our own personal set of necessary stories that much quicker.

Lists

Lists are a way of storing the keywords and queries you use. This means you can use them again and again, as many times as you like, in agents, in the DCF, as tags, to create graphs and analysis. To find out more about lists please follow this link.

Public Lists and Private Lists

Lists can be either public or private. Private lists are only visible to the person who wrote the list (the author) and the administrator of your Digimind platform. Public lists are visible to all the users on the platform, and as such can be used by anyone, helping them all to go a little bit quicker when preparing queries for agents, the DCF or graphs.

On December 2nd, 2014 we made some changes to the editing rights for public lists. From December 2nd only the person who had created the list or a user with administration rights were able to modify its contents. This update was designed to enable users to share lists without fear of their being modified or deleted by another user by mistake.

This modification to the editing rights for lists generated some negative feedback from you, our users. As a result, we have planned a further update to the sharing rights for lists. We hope that the new sharing and modifying rights will enable you to share your lists with the people who need to modify them, while keeping the access limited to people who have a role with responsibility on the platform. Animators and administrators are able to edit public lists.

Sharing and modifying rights for public lists

After December 12th 2014

The list author can read, use, edit or delete any public lists he / she has written.

The administrator of the platform can read, use, edit or delete any public list.

Trackers and animators can read and use public lists created by other people. However, they are no longer able to edit the individual items on the list or to delete the list.

After April 28th 2015

The list author can read, use, edit or delete any public lists he / she has written.

The administrator of the platform and any user with animator rights can read, use, edit or delete any public list.

Trackers can read and use public lists created by other people. However, they are no longer able to edit the individual items on the list or to delete the list.

Source Domain

The source domain indicates the name of the website on which information was posted. From January 8th the list of sources you have used is visible directly inside the My Reader interface. And, what's more, you are able to use this list to filter information. This allows you to create reports or run analysis based on the information from one source or a selection sources.

To find out more about running analysis from inside My Reader please click here.

The number of pieces of information from each source is also given, so you can quickly see where your information is coming from.

To find out more about using the source domain filters in My Reader please follow this link.

My Reader now welcomes a new compact display for both alerts and validated information! This new display will allow you to perform quick readings in one glance of an average of twenty news instead of the average two in the existing default view.

A simple click on the display button in the upper right of the screen allows you to switch from the expand mode to the compact mode. And this is only the beginning! Very soon, in May 2017, you will get a third intermediary magazine display. Stay tuned!

~ Tilde

This operator is used to specify that you would like results that have two (or more words) within a certain distance.

For example, I would like to get some information that talks about medicine for sore throats. In this case I would like the three words medicine, sore and throat to be present in the article.

My query could be:

medicine AND sore AND throat

When I run this query, I will get some articles like the one below. It's true that my three words are in the article, but, as they are not in the same paragraph, the article isn't relevant for me. In fact, it's more about vaccination than medicine.

To indicate that I would like the words to be close together in the article, I can use ~ or tilde.

My query is now:

"medicine sore throat"~10

This query brings me back this article:

Making Tilde Work

Use " " to group the words

Put the words you would like to find close to each other inside quotation marks.

What does the number mean?

The number refers to the maximum possible distance between the keywords. The exact meaning of the number depends on whether the tilde is used in the DCF or in an agent.

Tilde in the DCF

The number at the end indicates how many spaces you would like between the words inside the quotation marks. In my example above "medicine sore throat"~10 the article I found contains the three words, with 10 spaces between the two words that are the furthest apart. You can see the spaces in the image below, highlighted in purple:

If my query had been "medicine sore throat"~9 this article would not have been brought back to me.

Tilde in an agent

The number at the end indicates the size of the group of words in which you expect your keywords to be found. In my example for "medicine sore throat"~10 the article I found contains the keywords in a group of 11 words (you can see the words counted in the image below).

So with the the query "medicine sore throat"~10, this article would not be found. I need to change the tilde to a higher number.

Keep it simple

The point of tilde is to locate keywords together in the same sentence or possibly in the same paragraph. A good rule is to use ~15 for sentences and ~25 for paragraphs.

Lists

Lists are a great way of storing queries and keywords so that you can use them again and again. To find out how this works, you can follow this link.

In addition, the really useful lists you create can be shared with other users of the same Digimind platform. This will be most helpful if you have crafted a list containing the key competitors for your sector, or the key product definition types, or any other crucial component of your scope. Sharing the list and its query as a public list will enable the other users to use your work and your expertise.

Public and Private Lists

Private lists can only be used by the person who wrote the list, the author. On the other hand, public lists can be used by any tracker to prepare queries for agents, run searches in the DCF, or to create graphs.

Only the list author, an administrator or a user with animator rights can edit a public list (rename the list, change the color of list items, update the query, rename an item, switch from public to private, delete the list).

Switch from Private to Public

Lists are automatically set as private.

To open the list to the other users of the platform, click on "Private" inside the list. This will reveal a drop-down menu. Click on OK to record your choice.

Lists Trouble Shooting - I can't edit a list

There are two types of list on Digimind: private and public lists. To find out more about the differences, please follow this link.

Lists I have Created - Public or Private

For lists that you have created yourself, to edit an item on a list (either to change the name or to update the query), click on the yellow pencil inside the list:

You will then be able to make the changes you would like.

To rename the list, enter a new name in the box at the top: "Name of the list" and then click OK.

Public Lists I have not created

Only the author of a list or an adminstator of a Digimind platform can edit or delete a public list. Other users of the platform will be able to open and read the contents of the list, but will not be able to make any changes to it.

Digimind lists

Digimind lists are prepared queries that you can then use to conduct searches, to filter information flows while monitoring and to run analysis on the information you get back. For more on lists, please follow this link.

Use a list to search in the DCF

A list can easily be fed into the DCF from the advanced options page.

To access this from the Digimind taskbar, click on "News" and then click on "Advanced":

To access the advanced options from a portlet on a dashboard, click on "Advanced options":

This will open the advanced options for a DCF search:

Use the drop down menu by "Any of these entities" to select the list you would like to use:

It is also possible to specify where in the article you would like your keywords to appear:

The results you get back will contain your keywords in the places you specified:

Combine lists with other elements of a query

To further refine your query and generate even more pertinent results, you can combine the other options from the DCF Search advanced options page (such as language, type, event, sector, etc.) can be combined with your list. In addition you can supplement your list with other keywords using Boolean operators (AND, OR, NOT) and even with another list.

To do this, open the advanced options again. For example, this page of results:

was generated with this query:

Forums

Forums are internet sites where people can hold discussions by posting and replying to messages.

A thread, or discussion, is started when one user posts a question. Other users can reply to this, add their own thoughts or just simple read what others have said.

There are some very specialized forums, dealing with topics like health problems, mobile phones, internet games, and many other topics.

Tracking forums can help you, for example:

understand more precisely the types of difficulties consumers have with your products

identify common problems with service providers

spot gaps in the market

etc

Set Up Forums

If you already have some forums on your Digimind database you will be able to go to the next step.To add some forums to your Digimind, you will need to get in touch with our technical team. This is a paying service and they will be able to work out the cost, depending on the number of forums you would like to add.

Track Forums with a monitoring

Inside a monitoring, open up the advanced configuration:

how to interact with the alerts from a forum please follow this link.

Then, towards the bottom of the next page, you will see the forums section.

Click on add a forum source:

On the next page you will see:

Give your source a name that reflects the content you will put in it. This name will be visible on the agent page.

Select the forums you would like to add.

Click on next.

You will then see a page where you can select which categories of the forum or forums you would like to monitor:

When you click on next you will see the page that asks you for a query:

Complete the query. You can use AND, OR and NOT.

Back on your monitoring, you will now see your forum source:

For details on

Forums

Forums are internet sites where people can hold discussions by posting and replying to messages.

A thread, or discussion, is started when one user posts a question. Other users can reply to this, add their own thoughts or just simple read what others have said.

There are some very specialized forums, dealing with topics like health problems, mobile phones, internet games, and many other topics.

Tracking forums can help you, for example:

understand more precisely the types of difficulties consumers have with your products

identify common problems with service providers

spot gaps in the market

etc

For more information on how to set up forum tracking, please follow this link.

Forum Alerts on a Dashboard

You will see in the image below that alerts from forums contain more icons and symbols that other alerts. This is due to the structure of forums and the ways that Digimind lets you interact with them.

Your keywords are in the original question that started the discussion.

Your keywords are in an reply, further down the discussion.

Hide or reveal a summary of the post by clicking on this button.

Clicking on this icon will let you modify how you track the topic on the forum.

Click here to stop following this discussion thread.

.

Prepare Your Tags

The first step is to create a list of entities in Digimind, using the Manage Lists interface.

You can of course use an existing list or lists if you prefer.

The tag takes its name from the name of the entity in the list. In this example, I will have seven tags, each named after a superhero:

Although you do not need to add a query to define each tag, this will be useful for you if you would like to use the same list to filter search results or alerts in an agent. In addition, the query will serve for automatic tagging if you apply automatic storage rules.

Link Tags and Projects

Inside a project you can now link a list to the project. The tags lists that are linked to a project will appear on the right of the screen.

Clicking on the Manage tag lists option will open a new window, where you can select as many lists of tags as you want for one project. For example a single project could be linked to a list of geographical zones, a list of major competitors and a list of consumer target groups.

One single list can be linked to one project or to multiple projects. For example a list of competitors could be linked to several projects: Marketing Actions, R&D News, Corporate News, etc.

Entities from public lists will be available for use as tags across all projects in the platform.

Tag Information While Validating

Tags can be applied to information during the validation process, simply by selecting the appropriate tag or tags from the ones available for you.

On the validation page, click inside the box add tags to see the list of tags you can apply to this information:

Select the ones you would like to add by clicking in the boxes:

Le cache conserve temporairement les images, les scripts et les autres lments des sites web que vous visitez afin d'acclrer votre navigation sur internet. Cela peut perturber le bon fonctionnement de la plate forme Digimind. Vous trouverez ci-aprs les diffrentes mthodes permettant de vider ce cache.

Si votre navigateur estInternet Explorer 9 ou suprieur:

Maintenez simultannment les touches CTRL + MAJ + SUPPR enfonces OU cliquez sur l'engrenage (en haut droite),

Cliquez sur Options internet.

Dans la partie "Historique de navigation" cliquez sur le bouton "Supprimer.

Un menu s'ouvre. Dcochez tout sauf "Fichiers Internet et fichiers de site web temporaires" et"supprimer les cookies" (attention cette opration vous dconnectera des sites web o vous tes actuellement identifi).

Puis cliquez sur Supprimer.

Si vous utilisezFirefox:

Maintenez simultannmentles touches CTRL + MAJ + SUPPR enfonces OU cliquez sur le bouton, slectionnez historique et cliquez sur "Effacer l'historique de navigation"

Dans "Intervalle effacer slectionnez "tout"

Dans la section dtails cochez "Cache", "Cookie" et "Connexion actives" (attention cette opration vous dconnectera des sites web o vous tes actuellement identifi).

Cliquez sur "Effacer maintenant" une fois le cache vid la fentre se fermera automatiquement.

Si vous utilisezChrome:

Maintenez simultannmentles touches CTRL + MAJ + SUPPR enfonces OU cliquez sur le bouton, slectionnez historique et une nouvelle fois historique. Une nouvelle page s'ouvre.

Cliquez sur "Effacer l'historique de navigation".

Dans "Intervalle effacer slectionnez "tout".

Dans la section dtails cochez "Cache", "Cookie" et "Connexion actives"(attention cette opration vous dconnectera des sites web o vous tes actuellement identifi).

Cliquez sur "Effacer maintenant" une fois le cache vid la fentre se fermera automatiquement.

The cache temporarily stores images, scripts, and other parts of websites you visit in order to speed up your browsing experience. Sometimes this can disturb Digimind plate forme and you have to clear it regularly.

Internet Explorer 9 or higher :

Press : CTRL+MAJ+DEL on your keyboard OR click on, click on Internet Options.

Click on delete under the navigation history section.

A new menu is opened. Uncheck everythingexcept "Temporary Internet Files" and "Cookies".Be careful you will be disconnected from all your website.

Click on the Delete button.

If you are using Firefox

Press : CTRL+MAJ+DEL on your keyboard or click on this button(right top of the firefox screen) and click on navigation history, "delete navigation history".

Select "All" for the "Obliterate the following items".

Uncheck everythingexcept "Temporary Internet Files", "Cookies" and "Active connection".Be careful you will be disconnected from all your website.

Click on "Clear now".

If you are usingChrome:

Press CTRL + MAJ + DEL. on your keyboard or click on, "history", "history" again and click on "Clear browsing data".

Select "All" for the "Obliterate the following items".

Uncheck everythingexcept "Temporary Internet Files", "Cookies" and "Active connection".Be careful you will be disconnected from all your website.

Click on "Clear browsing data".

Digimind monitors many different types of sources. The crawl frequency differs for each of the types. In the table below you will find details of the types of sources and their respective crawl frequencies.

Source

Description of the source

Crawl Frequency

DCF

Digimind Content Factory, the Digimind news database

every 4 hours by default

(up to every 30 minutes)

NOTE: the search feature of the DCF is in real-time

RSS

Rich Site Summary or Really Simple Syndication feeds formats

every 4 hours by default

(up to every 30 minutes)

Webnews

a newsfeed in a website

every 4 hours

Webpages

one single page in a domain

once a day by default

(up to every 6 hours)

Website

a full web domain

once a week

Forum Post

comments on an online discussion site

every hour

Forum Topic

a discussion on a forum, involving more than one person and made up of several forum posts

every 2 hours

Social

Twitter, public Facebook pages, LinkedIn

every 30 minutes

Newsletter /

emails to which you have subscribed

every 30 minutes

Factiva

an online database of news reports for which a paid subscription is required

every 30 minutes

Easy Track

emails that are sent directly to the Digimind platform by your collaborators

every 15 minutes

Pack / URL store

URLs selected and categorized by Digimind and to which filters can be applied

every 4 hours

Keyword

the Digimind meta-search engine

news

blogs

forum

web

video

twitter

facebook

patent

every 6 hours

every 6 hours

every 6 hours

every 6 hours

every 6 hours

every 30 minutes

every 12 hours

every 8 hours

The Source Discovery feature of Digimind helps you to identify and track RSS feeds and web pages. In this way you can easily extend the extent of your CI watch, while making sure the information sources are still pertinent to your objectives.

Source Discovery is useful while setting up a CI project and then also as part of regular maintenance:

Set up

At the start of a CI project Source Discovery can quickly identify sources you should be tracking, allowing you to quickly go from a limited initial understanding of a theme to a deeper more precise knowledge.

Maintenance

After a CI project has been running for a while, it is useful to check for new sources in order to keep abreast of changes in the webosphere and then track emerging blogs, trade magazines and other publications.

What to do

On a monitoring Click on add a source and thenFind sources inSource Discovery

Enter your search term and decide to search within the DCF or on the internet. Then click on "Search" to see the sources on the left.

The red bars are interactive and clicking on one will take you directly to the web page.

Check the sources you would like to track and then click on "Add sources to agents" at the top:

Choose the agents you would like to strengthen with these sources. You may also choose to apply the agent's search query or to edit a new query for these sources.

These sources will now be monitored by your agent.

Add more than one item to a list

The advanced editing for a list is available at the moment you create the list. After this, the option is no longer possible.

Click to add a new list and then click to open advanced editing:

This will open a page in which you can insert your list:

When preparing your list, keep these thins in mind:

The name of the item is written first, followed by the = sign, followed by the query. There are no spaces between the name, the = and the query.

You can use keywords and operators to define your query.

When you click on OK, you will then see the items in your list:

You will notice that the advanced editing option is no longer visible.

From here you can edit the queries and add colors to the items if you would like.

RSS Feeds

RSS feeds are a common way of publishing information, often used by newspapers, blogs, companies, etc. to share information on a regular basis.

Digimind Intelligence can easily track RSS feeds

On some rare occassions Digimind may not be able to read the RSS feed. This is either because the RSS has not been formatted correctly by its owners or possibly because it is connected to a consumer forum and corresponding updates.

Fortunately it is still possible to track this kind of source, using the advanced configuration for sources.

The standard treatment of RSS feeds is for Digimind to go to the RSS feed and check for the latest stories. It follows the links in the feed and downloads the content it finds. Digimind identifies which of the articles match your query based on the whole downloaded information. Using our clever algorithms it then presents a summary of the article that contains your keywords, making it that bit easier to see if the alert is useful for your needs. The new option will allow Digimind to work only with the information presented on the feed itself: the title and the RSS summary. This will enable Digimind to work with RSS feeds that have not been correctly formatted by their owners, or special types of RSS feeds that link to forums with consumer comments.

Step 1: Open advanced configuration of sources

Inside the monitoring, click on advanced options and then select Configure advanced sources:

Step 2: Add an RSS feed

In the RSS section of advanced configuration, select to add an RSS feed.

Then paste in the URL of the feed in question:

Click on Next.

Step 3: Select how to treat the RSS feed

On the next page you will be able to select how Digimind should manage this feed.

If you would like Digimind to download the entire article and apply the query to the complete text (standard behavior), you can add your feeds directly in the custom source section of the monitoring. On this page, you should leave the option to download the entire article as checked.

If you would like Digimind to work with the RSS feed itself, and not click on the links inside (new option) you will need to check the option to download only the RSS summary of the article.

After you have made your choices, click on OK to see the success message.

On the dashboard, what will I see?

In this example I have used the same RSS in two different agents. The one on the left uses the entire article or the full contents of the RSS feed, the one on the right only uses the RSS summaries. The alerts have been sorted by relevance. You will notice that the order of the alerts is different, due to the different ways of treating the RSS feed.

What happens when I store articles?

When working with the full RSS download, you will be able to store the whole article:

Using the RSS summary, you will only see the summary from the RSS feed on the validation page:

This link gives more details for Influencer and Facebook Different Needs and Different Ways to Monitor

There are different ways to monitor Facebook and the choice you make will depend on what it is you'd like to know.

The table below will help you make your decision.

I'd like to:

I should monitor Facebook by:

know what is being said about my brand or company on Facebook.

tracking media type and search engine

see what my competitor is saying about their products on their Facebook page.

tracking an individual Facebook account by adding it in the custom sources section of my monitoring

Keywords

Using keywords to track Facebook will generate alerts every time your keywords are mentioned on the public pages of Facebook. You can combine this with a query inside your Digimind agent if you need. You can find more details by following this link.

Tracking A Facebook Account

You can track a Facebook page which will allow you to see any new posts and comments on that account. If necessary you can use a query in your Digimind agent, which will limit the alerts to only those that include the words in your query. For more information, follow this link.

Influencer

If you have the Engagement option on your Digimind you will also be able to generate an analysis called Influencer. For more details on this, follow this link. Specifically for Facebook, you will be able to see who is talking about your topic the most, and how many Facebook "likes" there are for the page. .

Tracking a group of twitterers

First, you need to have created a public group of twitterers that you follow on your own Twitter account.

Then, collect the URL for the group, in the same way as for an individual twitterer. That's to say, go to your Twitter account and click on the group you have created. You will see at the top of the page a URL.

Copy and paste this address into the custom sources section of your monitoring by clicking on add a source.

What you see in your monitoring?

Back on the monitoring, you will be able to recognize these feeds. They are marked as Twitter Profile for an individual and Twitter list for a group.

What to do next?

You can now add this monitoring to a dashboard in a news portlet. You will be able to monitor what these twitterers say.

Good to know :

We only collect on Digimind Intelligence the top tweets, the collect is not exhaustive and we do not collect all the tweets and retweetIf your need is to focus on volume, you can use our social media monitoring tool Digimind social. Please contact yourCustomer Success Manager.

Tracking an individual Twitter account.

Firstly, inside Twitter, go to a twitterers tweet stream. At the top of page you will see a URL.

Copy and paste this address into the custom sources section of your monitoring by clicking on add a source

Digimind automatically detects that this is a Twitter profile. Click on track to add this to your monitoring.

Good to know :

We only collect on Digimind Intelligence the top tweets, the collect is not exhaustive and we do not collect all the tweets and retweetIf your need is to focus on volume, you can use our social media monitoring tool Digimind social. Please contact yourCustomer Success Manager.

As well as following individual Twitter accounts and groups of twitterers, you can also monitor a specific subject on Twitter.

And it's really easy.

Inside a monitoring on the queries section click on add

Write the hashtag you would like to track in the query box

Click on save

Then on the sources box select Twitter in the list of engines.

Good to know :

We only collect on Digimind Intelligence the top tweets, the collect is not exhaustive and we do not collect all the tweets and retweetIf your need is to focus on volume, you can use our social media monitoring tool Digimind social. Please contact yourCustomer Success Manager.

PDFs: A Useful Source of Information

Companies often prepare PDF documents that contain information such as terms and conditions, product descriptions, etc. Using Smart Tracker it is easy to keep an eye on what's newly posted on the subjects that interest you.

UseQueries : Collect the lastest news for keywords

Keyword search is an easy way to add sources to an agent. For more on this feature of Digimind, please follow this link.

Inside a monitoring (queries section "Collect the lastest news for keywords")), click on Add and then write a key search term.

filetype:pdf

This will bring back all the pdf documents contained on Google News Search. You now need to do two things to ensure that you get the information you really need.

1- Complete your search request

Let's say that I am only interested in documents about andoid.

I need to specify this in the search field.

To do this I will complete my original request using keywords:

filetype:pdf AND andoid

2 - Specify News or Web

Specify The Search Engine

The operator filetype: only works for Google Search engines, so for this type of search you will be able to select either News or Web, which contain Google News or Google Web search results.

If necessary, I will be able to apply a query to my monitoring, which will filter this information flow and allow me to receive only the alerts I am interested in.

Digimind Intelligence is an efficient tool for salesbut traditional ways of sharing information are not fully adapted to sales : indeed the content of your monitoringis not available in the the key sales tool: theCRM

With Digimind Insights, your sales team are aware of recent news regarding their clients

What is it ?

Information that is collected and capitalized into Digimind is sent to Salesforce, as a news feed. The feed will be specific to the SalesForce account and automatically updated when new information are collected by Digimind.

How does it work ?

When opening a Salesforce account page, our API is requesting the Digimind platform based on the name of the account.

All collected information that has been tagged with the name of the account, or that has been stored on a specific folder with the same name, are sent to Salesforce.

When clicking on the article, the reader will be redirected to the original content of the article (in a new tab)

User can see additional info:

By clicking on see more news button for older articles

In fine-tuning the search, with a keywords based query

Additional details

Adapted to SalesForce Lighting interface but compliant with SalesForce classic

Compatible with all SalesForce releases (Professional, Enterprise, Unlimited)

A SalesForce package is delivered to the client and must be installed by your CRM administrator

User Manual + Digimind support for the SalesForce administrator

Need to subscribe to the Digimind API

For more information, please contact you Customer Success Manager.

Webpages with log ins and passwords

Some of the pages you want to monitor may have logins that require a user name and a password. This is the case for sites that require a subscription or have a membership programme.

It is possible to keep an eye on what's happening on these pages

either via their RSS or news feeds

or to see any changes to the content on the page

or to track a section of the website

What to do

Inside a monitoring, open up the advanced options page, and then selecting "configure advanced sources".

adding websites, look this article

You will see under RSS feeds, webnews, webpages and websites that you have the possibility to add sources that require authentication.

For more details on adding sources with area tracker read this. For .

When you click to add a source with authentication, a window will open:

To fill this window in correctly, go to the page you are interested in tracking or to the RSS feed, site or news feed. You will certainly have to log in with your user name and password to access this. Copy the URL and then paste it in at the top "Webpage address to be monitored".

The "Authentication page address" is the page on which you enter your login and password. Quite often these URLs will have the string login in their title.

When you have completed the form with the two URLs, click on next.

This will take you to the next page,on which Digimind will ask you to enter your login and password.

The next page will ask you to check that the authentication has been successful. You will see the page you would like to track below the wizard if it has worked. If not, firstly check your login and password and then if necessary contact our R&D team who will help you. Some sites need a more technical process in order to gain access to them. We are happy to help you if this is the case. Click on next to add the source to your agent.

Note on Technical Help

It is possible to configure all types of source. However you may find that the particular source you would like to track does not seem to be recognized by Digimind. This is due to the way in which that webpage has been constructed. If this is the case, please contact your Digimind consultant or our support team, who will assist you.

Sources, URLs, Feeds

A source generates information that you may want to monitor. There are a lot of different types of source on the internet: a complex website, a single web page, a forum, a Twitter account, etc. Another type of source are databases of information such as the DCF (Digimind Content Factory).

A URL is the technical address for a source. www.digimind.com is an example.

A feed is a specific kind of source that generates a continual flow of information. RSS feeds are, for example, sources that produce regular updates on a particular subject.

Add Feed Wizard

The "Add feed wizard" lets you add feeds to an agent in a quick and easy manner.

adding sources to an agent, have a look at this quick guide

Using Digimind technology, a simple URL can be transformed into a feed. This means that Digimind will produce a continuous flow of information in the form of alerts using a web address or URL.

For more information on how.

RSS feeds, web pages, Facebook and Twitter accounts, press releases, blogs, corporate web sites,

Its really easy to add any kind of source to a Digimind monitoring. Here is a quick guide for each method.

Queries : Collect the lastest news for keywords

Where to find it

Inside a monitoring, click on Add and then write a key search term.

Use it for

Any keyword you would like to track

Good to know

You can select one or several media type or search engine for your keyword

Source packs :

Where to find it

Inside a monitoring, click on add a source pack

Use it for

Quickly adding a large number of verified sources to your monitoring

Good to know

You can add filters to the pack of sources

Add a custom source

Where to find it

Inside a monitoring, click on Add a source and then insert a URL

Use it for

Any website for which you know the URL

Good to know

It automatically detects the format of the page RSS feeds,webnews or webpage

DCF monitor this search

Where to find it

From the DCF results page click on monitor this search

Use it for

Saving and tracking searches within the DCF

Good to know

You can use filters to explore and fine tune the results

DCF track this source

Where to find it

From the DCF results page click on track this source

Use it for

Interesting sources you spot while using the DCF search function

Digimind Bookmarklet

Where to find it

Download the bookmarklet and activate when you are on the web

Use it for

Interesting sources you spot while surfing the web

Source discovery

Where to find it

Click on add a source and then on Source Discovery

Use it for

Identifying new and useful sources for your theme

Good to know

You can look for sources in the DCF or on the internet

Track New Information Indexed on Search Engines or media type

There are a number of different search engines available from inside a monitoring:

In each of the clusters of search engines you will find:

News: Google News, Yahoo! News, DCF

Blogs: Google Blogs, Twingly Blogs

Forums: Google Groups

Patents: USPTO, EspaceNet

Web: Google Web, Yahoo! Web

Video: YouTube, Daily Motion

Twitter: Twitter (only top tweets, not all tweets and retweets)

Facebook: FaceBook (only public pages)

This Digimind feature lets you use the information stored on other search engines or specific media type across the internet as a source for your monitoring.

Using operators with the keywords

Digimind will take your keywords and use them to interrogate different search engines, ranging from Google, to Yahoo!, to UPSTO, etc. Each of these search engines uses it's own symbols for operators.

There are two ways to apply operators to limit the size of the information flow from the search engines.

Set a query for your monitoring

Digimind allow you to construct sophisticated queries, which will help you to filter out any information that is extraneous to your needs. For more on writing queries, read this article.

Use operators inside the queries for keyword section

Which keywords work for the search engines?

In the table below you will find details of which keywords will function for the different search engines.

Is there anything else I need to know?

For Google, there is a limit of 32 keywords for a search.

In this kind of case, use a set of relatively simple keywords to generate an information flow from Google results pages, and then apply a more sophicated query to your Digimind monitoring.

User Rights

The term user rights refers to the permissions a person has on the platform to access and / or edit parts of the platform and the information stored on it.

Your company will have assigned you a certain level of rights within the Digimind platform. For a description of what you can access and edit please see below. Digimind is unable to alter the level of your rights without the permission from the person in your company who is responsible for your CI project and the Digimind platform.

You can download a guide in pdf by clicking on the link at the bottom of this article.

Three Types of User

End User / Reader

An end user is a person who needs to read and understand the information that is collected by and stored on the Digimind platform.

This type of user can:

search within the platform: DCF, validated information, profiles

use My Reader to create reports using information validated into projects

access published information: newsletters, reports, shared dashboards

publish reports

use lists that have been prepared by a power user for search

comment on information that has already been stored in a Digimind project or folder

subscribe to existing Watchlist channels

send information into the Digimind platform using Easytrack

Business User / Tracker

A business user is more involved in the information selection process and therefore has the same rights as an end user with some additional rights. A business user can:

search within the platform: DCF, alerts, validated information, profiles

access published information: newsletters, reports, shared dashboards

comment on information that has already been stored in a Digimind project or folder

send information into the Digimind platform using Easytrack

select information to store in Digimind folders, add a comment to this information and edit any information he / she has added

create and manage Digimind agents: add / edit sources and add / edit queries

prepare, edit and use lists for use in search, agents and folders

add profile sheets to profile manager

use Digimind Watchlists: subscribe to Watchlist channels, create a channel

Power User / Animator

A power user has greater control over the structure of the Digimind project and how it will be used within a company. This user has the same rights as the business user and end user. In addition a power user can:

search within the platform: DCF, alerts, validated information, profiles

access published information: newsletters, reports, shared dashboards

select information to store in Digimind folders and add a comment to this information

send information into the Digimind platform using Easytrack

use Digimind Watchlists: subscribe to Watchlist channels, create a channel

create and manage Digimind agents: add / edit sources and add / edit queries

prepare, edit and use lists for use in search, agents and folders

add profile sheets to profile manager

create and manage Digimind projects and folders for storing information

edit the information that they have stored and the information stored by other users of the platform

prepare and edit lists for use in search, agents, graphs and automatic categorization

set up newsletters to send to other users

create templates for newsletters and reports

create and share dashboards with other users

initialize Watchlists for other users

The Administrator

This person has total control over the Digimind platform within your company. In addition to the rights assigned to an animator he / she can

create users and modify passwords.

edit and create profile templates

Add New Users

In order to add new users to the platform you need to have administration rights on the platform.

You may need to add more licenses to your platform in order to create more logins. If you need help with this, please contact your Digimind Consultant.

To find out more about the different access rights for each user, please read this article.

To add a new user, inside the administration page of Digimind, click to add a new user:

To find out more about groups please follow this link.

Add an End User: Reader

Enter the login details and password for your new users. In the drop-down menu for role, select "Reader". This will automatically set the data collection and information management options for you. You will be able to modify these if needed.

Groups: On the tab for groups you can add this user to any groups you have set up on Digimind. To find out more about groups please follow this link.

Data Collection: This user will not be collecting information to add to your projects inside Digimind. As a result this page has been automatically set to include no options.

Information Management: Depending on what you would like this user to do, you may need to change some of the default settings on this page.

project manager: allows the user to access projects inside the platform

profile manager: if you are using profiles on your platform and you would like this user to be able to access (and create a new one?) leave this box checked.

content factory: this gives the user the ability to run searches in the Digimind Content Factory

evolution:to ensure that you are using the latest version of Digimind make sure this box is checked

infomous: allows this user to access the infomous option of Digimind, if you have this option on your platform

online reputation: gives the user the right to access the online reputation option of Digimind, if it is available on the platform

Add a User: Business User or Power User

The set up for these types of users is exactly the same. When you select tracker, animator or administrator from the drop-down window for role Digimind will automatically assign rights to this user. To find out more about user rights on the platform, please read this article.

Enter the login details and password for your new users. In the drop-down menu for role, select the role for this person: tracker, animator or administrator. This will automatically set the data collection and information management options for you. You will be able to modify these if needed.

Groups: On the tab for groups you can add this user to any groups you have set up on Digimind.

Data Collection: This user will be setting up agents and tracking subjects. The data collection page has been automatically configured to take this into account. You may need to change some of these options to fit your particular needs.

webpage: allows the user to add web page sources to an agent

webnews: allows the user to add web news sources to an agent

RSS: allows the user to add RSS feeds as sources to an agent

smart tracker: this is essential as it allows the use of Smart Tracker to add sources to an agent

invisible web: allows the user to add invisible web page sources to an agent

newsletters: allows the user to add newsletters as sources to an agent

mailing lists: allows the user to add mailing lists sources to an agent

website: allows the user to add web site sources to an agent

extractor: allows the user to use the extractor module when working with sources

forum: allows the user to add forum sources to an agent

source identifier: allows the user to find sources that communicate on specified keywords

Finder: gives the user the ability to use the Finder option of Digimind, if you have this option on your Digimind

URL Store: a reader will be able to add sources from the URL Store whereas an animator will be able to add and modify tags inside the store, and upload new sources to the URL Store

third party connectors: this will allow the user to add this kind of source to an agent, if you have this option on your Digimind

Information Management: Depending on what you would like this user to do, you may need to change some of the default settings on this page.

project manager: allows the user to access projects inside the platform

profile manager: if you are using profiles on your platform and you would like this user to be able to access (and create a new one?) leave this box checked.

content factory: this gives the user the ability to run searches in the Digimind Content Factory

evolution:to ensure that you are using the latest version of Digimind make sure this box is checked

infomous: allows this user to access the infomous option of Digimind, if you have this option on your platform

online reputation: gives the user the right to access the online reputation option of Digimind, if it is available on the platform

analyzer: gives access to user statistics on the platform, recommended for the administrator or animators only

analytics: check this box to allow the user to create graphs and analysis on dashboards

newsletters: the user will be able to set up newsletters

watchlist: the user will be able to create Watchlist channels

Users Administration

Users Administration is part of the Administration section of Digimind. You will only have access to this part of the platform if you have administrator user rights.

The Users Administration tab lets you do the following:

Create, edit and delete users

Set user rights

Assign users to groups

Share agents, projects and dashboards with users

See login records for users

When you open the page you will see:

Watchlist

Users are listed alphabetically: click on their names to see and edit their details

Role: the level of user rights that have been set for that user. For more details on user rights and what they mean, please read this.

Groups: the groups to which this user belongs

You can download an excel chart of the user's login history by clicking on the excel logo.

Delete the user by clicking on the red cross. This action is irreversible.

You can use the search box at the top left to find a particular user and / or use the filters below the search box to find a set of users (by group, role, language, etc).

New Users

To create a new user, click on add user.

This will open a new page, the user profile page. Complete the details about the new user.

Version: The default setting is d.9, but if you are working on an older version you may wish to attribute the same version as other existing users.

Role: Use the drop-down menu to set user rights.

Edit Existing Users

Click on a user's name to open the user profile page (see image above).

Groups

Add the user to a group by clicking on the "Groups" tab.

Select the groups you would like this user to belong to by checking the boxes. Then click on save.

Data Collection

Set the sources the user will be able to monitor by clicking on "Data collection". This will open a new window:

Choose the type of source you would like this user to be able to add to Digimind agents. For more details on the different types of source, please read this. Check the boxes and then click on save.

Information Management

You can open access to different features of Digimind.

Project Manager: create and manage projects and folders This box must be checked.

Profile Manager : access profile sheets This box must be checked.

D7 Portal: This is a feature from a previous version of Digimind that we have maintained for some clients.

Content Factory : search in the Digimind Content Factory This box must be checked.

Evolution: an essential part of the platform allowing users to interact with Digimind. This box must be checked.

Infomous : construct and interactive with tag clouds based on search results

Online Reputation : manage your online reputation

Analyzer: This is a feature from a previous version of Digimind that we have maintained for some clients.

Analytics: benefit from graphs and analysis on dashboards

Newsletters : can create and set up newsletter distribution

: can receive and create Watchlists

Share

Click on the share tab of the user profile page to share agents, projects and dashboards with this user.

Click on the item to share and then use the buttons with >> to share this item with that user.

Use the << Remove buttons to stop sharing.

Advanced Options: bulk editing and reporting

When you click on the advanced options button you will see a drop-down menu:

Check the boxes by the users' names and then use the advanced options to select the editing or reporting you would like to carry out.

Deleting a Digimind User Account

From time to time, you may need to delete a user account, perhaps because that user has changed their role and position in your company, or has moved away from your company.

Removing a user will have an effect on any agents that user has created over the time he / she was working with Digimind.

Know which agents will be effected

The first step is to identify which agents will be affected when you remove the user account.

As an administrator, when you click on "Manage agents" you will see a list of all the agents that have been created on your Digimind platform.

By the side of an agent you will see the name of the person who created it:

See the effects

After you have removed the user account, you will see that the agent name has been changed to include [orphan].

You can search for all the orphaned agents using the search box on the manage agents page:

Understand the effects

As an adminstrator of the Digimind platform, any orphaned agents will automatically be assigned to you. You will be able to share them with other users, edit them, add sources, modify the query, etc.

Any other users who had been using the agent, will be able to continue using that agent.

The agent will continue to collect information from the sources it tracks using the query that it has been given.

SharePoint

SharePoint is an online solution from MicroSoft which allows its users to collaborate and share ideas across the whole entreprise.

For our clients who are using or thinking about using SharePoint, we have developed a way of displaying information and dashboards from Digimind directly into a SharePoint environment.

The Benefits of Using Digimind Inside SharePoint

For Digimind power-users and business users:

Smooth and seemless upload of relevant content into a SharePoint KM database. Content validated by subject matter expertsin selected Digimind folders will be automatically and immediately posted onto dedicated SharePoint portals.

Generate and automatically refresh intelligence graphs and charts for upper management straight into a SharePoint KM database. All Digimind dashboards shared within a SharePoint portal are constantly updated.

Build on and share human intelligence across the company. SharePoint users can directly contribute to Digimind from their SharePoint portals. Any contributions will be directly consolidated in Digimind for further analysis.

For SharePoint users accessing Digimind as readers or end-users:

No need for Internet searches on competitors or customers: SharePoint users directly accesscontent selected by intelligence experts from dedicated SharePoint portals.

No need to spend time on competitor or market analysis:SharePoint users will have at their fingertips comprehensive Digimind dashboards from dedicated SharePoint portals.

No need to maintain a list of domain experts to whom you can ask questions or report findings:SharePoint users can directlyreact to articles published in their SharePoint portals.

Two Solutions

You can opt to display flows of information: (only for sharepoint 2007 and 2010)

You can also display shared dashboards:

How Does It Work?

Flows of information

Curators or subject matter experts in Digimind select articles and validate or store them in Digimind folders.

The contents of these folders can be displayed in SharePoint portals.

Any comments that are made on the information will be stored inside Digimind.

This can be done without Single Sign-On.

Dashboards

Digimind users create and fill shared dashboards, with stored information, analysis, profiles, alerts or news from the DCF.

These shared dashboards can be displayed inside the SharePoint environment.

Any work that is carried out on the dashboards (validation of information, comments, etc.) will be automatically updated in Digimind.

This can be done with or without Single Sign-On.

Using SharePoint and SSO

Using a system of Single Sign-On (SSO) the user will connect to both Sharepoint and Digimind. The advantage of using SSO to integrate Digimind into SharePoint is that the user will not be required to login to Digimind before starting work.

The diagram below illustrates the steps involved.

A user asks to open a Digimind page. This step is visible to the user.

Digimind checks that this is a recognized user.

The user is then redirected to the login page.

Inside Sharepoint the user details are checked.

The user is redirected to Digmind.

Digimind checks the users details and synchronizes details, if necessary.

The user accesses Digimind and works in a normal way. This step is visible to the user.

How can I connect SharePoint and Digimind?

The first step is to contact your Digimind Consultant who will be able to guide you through the steps involved. If you are thinking of using SSO, he / she will also inform you of the fee involved.

1 Connector setup

1.1/ API KEY

To activate the Scopus connector / ScienceDirect you must provide your API key.

To obtrain this key ask your Elsvevier contact or go to your online Elsvevierr account

1.2/ Digimind Option

Once you have obtained API key, ask Digimind to activate the Elsvevier connector ( scopus connector and / or direct science)by giving us your api key and the name of the DI database

send the request to [email protected]

2- Add a scopus/science directe source

- Open an agent or create a new one

- Click on "add a feed" (smarttracker), add a query then modify the search option

http://api.elsevier.com/documentation/search/SCOPUSSearchTips.htm

SYNTAX AUTHORIZED FOR QUERY:

Science Directe: http://api.elsevier.com/documentation/search/SCIDIRSearchTips.htm

Scopus:

- select the source you want to monitor

- click on monitor

The setup of your source has been successfully done !

Digimind Helpdesk Newsletters

You may be subscribed to a newsletter that regularly provides useful information that you would like to keep. It is possible to add a newsletter source to an agent, which will allow you to benefit from Digimind's storage and publishing features. For more information on how to add an existing newsletter source to an agent follow this link.

Set up a Newsletter as a Source

To do this you will need to contact our technical help team. If you have access to our, it is preferable to enter an expert set up ticket on this matter. If not, you can mail them at [email protected]

You will need to provide the following information:

Subscription Address:

This is the web page on which you can sign up to receive the newsletter. You will need to provide the exact URL and not just the domain name or the website name.

For example, for the newsletter from the creative site Creative Cow the correct URL is:

http://newsletters.creativecow.net/

The site address or the domain is not enough:

http://www.creativecow.net/

Sender's Address

If you are already receiving the newsletter in question you will be able to see this address in your mail box. If you are not yet subscribed our help team can find the sender's address but to do so they will have to wait until they have received the next newsletter. For bi-monthly newsletters you will obviously have to wait for up to two months for this to appear.

Armed with these two pieces of information our help team will be able to set up the newsletter source for you.

Do I need to pay for this?

For simple set ups and free newsletters, this service is free. However, please bear the following in mind:

Paid subscriptions can be set up, but the cost of the subscription is not covered by Digimind.

More complex set ups will be charged. A complex set up involves splitting the difference sections of a newsletter so that they appear as separate alerts. Depending on the complexity of the newsletter's structure the cost will vary. Our help team will inform you of this before they start working on it.

At times it might be useful to deliberately include spelling mistakes in a query in order to pick up what internet users are saying about a subject. On other occasions you may want only to include correctly spelled words.

When writing or editing a query in a monitoring, there is a spell check button which will, when activated, indicate which words are misspelled.

In this first image, the spell check is off. All of the words (correctly spelled or not) are presented in the same manner.

In the second image, the spelling button has been activated:

Any words that are incorrectly spelled are now underlined in red.

You can choose different languages for the spell checker:

/ is a special case

The symbol / is not recognized by search engines and so this has an impact on the way it can be included in a query.

/ is often used in to refer to legislation, for example the core legislation regulating the approval of pesticides on the EU market is Regulation (EC) No. 1107/2009. So in order to track any changes to or implications of this legislation the string "1107/2009" needs to go into a query.

How to include / in a Digimind query

In this first example 1007/2009 has been added to an agent as a query. The query was then tested and the result is that the query has correct syntax.

However, this query will not actually bring back any results. This is due to the /, which cannot be understood by search engines.

Using " " creates a syntax error

When " " are added around 1007/2009 you will see the following error message showing that there is a syntax error:

So obviously this query will not bring back any results either.

A simple solution

To get around this, use a space to replace the /, for example:

You can then combine this with other keywords to create a query that matches your needs and the sources you have chosen to track.

For example:

Area Tracking

When you add a webpage source you may find that you are only interested in one section of a webpage. This could be very useful depending on how the page has been constructed. Some pages presenting information in several boxes or columns. In this case, you can use area tracking to limit your monitoring to only the parts of the page that interest you. As the source is a webpage, your Digimind agent will inform you of changes to the content of the page.

Advanced Configuration

Inside a monitoring, click on more actions and then select "Advanced configuration".

Then in the list of sources, under Webpages, click to add a webpage source with area tracker.

This will open a new page. Copy in the URL of the page you would like to track.

Click on next. This will take you to a Digimind page, on which you can select the part or parts of the page to track, by clicking on them. The sections you chose will show in red.

Click on validate to add this source, tracking the areas in red to your agent.

Modifying area tracker

Back inside the advanced configuration of your agent, by the side of the webpage you will see a yellow pencil. Click on it to edit the source.

This will open a new window in which you can modify the area to track, and other elements of the source.