Andrea Silas ā€” Vice President of Technical Support at DreamHost | Comparably
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DreamHost is a global Web hosting and cloud services provider with over 350,000 customers and 1.2 million blogs, websites and apps hosted. The company offers a wide spectrum of Web hosting and cloud services including Shared Hosting, Virtual Private Servers (VPS), Dedicated Server Hosting, Domain Name Registration, the cloud storage service, DreamObjects, and the cloud computing service DreamCompute. read more
EMPLOYEE
PARTICIPANTS
37
TOTAL
RATINGS
470
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Andrea Silas ā€” Vice President of Technical Support at DreamHost

Andrea Silas ā€” Vice President of Technical Support at DreamHost

Executive Bio

As the Vice President of Technical Support for DreamHost, Andrea Silas leads a team of highly qualified agents, offering 24/7 support to customers around the globe. Andrea joined the DreamHost family in 2003 and moved into her VP position in 2014, where her main focus is providing near-instantaneous support through multiple languages and various channels, including Live Chat, email, social media, and self-help services. Constantly evolving by anticipating customer needs, and utilizing a team that spans nine countries and across all time zones, Andrea has established a cross-channel experience, greatly helping an increasingly connected, technical, and worldwide customer base. With 18 years of experience in Technical Support, Andrea epitomizes empowered leadership as she pursues her ultimate team goal of zero wait-time responses, while continuing to uphold company core values. As a result, DreamHost is consistently recognized for its exceptional customer service.

Executive Team Culture Ratings from DreamHost Employees

TOP
20%
DreamHost's Executive Team scores in the Top 20%
of similar sized companies on Comparably
See Detailed Executive Team Ratings
Who ranks the Executive Team the highest?
Experience - 6 to 10 Years 97/100
Ethnicity - African American/Black 87/100
Tenure - 2 to 5 Years 83/100
Who ranks the Executive Team the lowest?
Experience - Over 10 Years 70/100
Ethnicity - Caucasian 80/100
Department - Customer Support 80/100

DreamHost's Executive Team at a Glance

Based on 27 ratings, DreamHost's employees are satisfied with their Executive Team and give them a ā€œB+ā€ or 77/100.

DreamHost's Executive Team ranks in the Top 25% of other companies in Los Angeles and Top 20% of other companies on Comparably that also have 201-500 Employees.

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