Ebates FAQs

Please read these Terms and Conditions (Terms and Conditions or Agreement) carefully. This agreement affects your rights.

Ebates Performance Marketing, Inc. dba Rakuten Rewards (Company or we) makes available shopping programs (Programs) through www.rakuten.com, www.ebates.com and related mobile and software applications (Company Properties) under these Terms and Conditions.

This Agreement constitutes a legally binding agreement between each individual who enrolls in ANY of the Programs (Member) or otherwise uses any one of the Company Properties. IF YOU Are a Member or use any of the Company Properties, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY All OF ITS TERMS AND CONDITIONS.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DISCONTINUE PARTICIPATION IN AND USE OF THE PROGRAM(S) AND TERMINATE YOUR PROGRAM MEMBERSHIP(S) IMMEDIATELY.

YOU AGREE TO THE MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISIONS, DESCRIBED FULLY IN SECTION 4 below, TO RESOLVE ANY DISPUTES WITH the Company, Except for those Matters that may be taken to small-claims court.

1. CHANGES TO THE TERMS AND CONDITIONS

1.1 Company may at its discretion modify, update, add to, discontinue, remove or otherwise change these Terms and Conditions at any time. Each such modification will take immediate effect upon notification to you. Company may provide you with notices, including those regarding changes to these Terms and Conditions, by email, regular mail, text message, in-app messaging, or other reasonable means now known or hereinafter developed.

1.2 Your continued use of the Company Property following any such notifications constitutes your acceptance of such modifications and your agreement to be bound by these Terms and Conditions. If you do not agree to any modification of these Terms and Conditions, your sole remedy is to discontinue your use of the Company Properties. The most current version of these Terms and Conditions will be available on our website and supersedes previous versions.

2. PROGRAM ACCOUNT

2.1 Our Programs are not available to and should not be accessed or used by residents of the European Economic Area ("EEA"). To become a Member, you must be at least 18 years old and provide your email address and password for Company to create your Program account (Account). Your Account will be tied to a Rakuten ID, which allows you to access certain websites and services of other Rakuten group companies using the same account credentials. Each person is limited to one Account. To redeem certain offers and promotions offered by our other Programs, you may elect to provide us additional information. Information that you submit through one of our Programs may be saved and available for your use in our other Programs, including, without limitation, any saved payment card information. Any and all information collected from you shall be subject to our Privacy Policy, which is hereby incorporated by reference.

3. INFORMAL DISPUTE RESOLUTION

3.1 We would like an opportunity to address your concerns without a formal legal case. Before filing a claim against Company, You agree to try to resolve the dispute informally by submitting your request through our Member Services page. Please be sure to select Rakuten Feedback under Topics in your request. We will try to resolve the dispute informally by contacting you in writing via email. If a dispute is not resolved within 30 days of submission through this form, you or Company may bring a formal proceeding.

4. DISPUTE RESOLUTION BY BINDING ARBITRATION; CLASS ACTION WAIVER

4.1 You and Company agree to arbitrate any and all disputes, claims, or controversies arising out of, in connection with, or relating to this Agreement, Companys business, any of the Programs or the Company Properties, and relationship with you, including any claims that may arise after the termination of this Agreement. This agreement to arbitrate includes any claims against Companys employees, agents or any subsidiaries of Company. Arbitration is a method of claim resolution that is less formal than a traditional court proceeding in state or federal court. It uses a neutral arbitrator instead of a judge or jury and the arbitrators decision is subject to limited review by courts.

4.2 All disputes concerning the arbitrability of a claim (including disputes about the scope, interpretation, breach, applicability, enforceability, revocability or validity of this Agreement) shall be decided by the arbitrator. The arbitrator shall also decide whether any claim is subject to arbitration. You further agree that the U.S. Federal Arbitration Act and federal arbitration law shall govern the interpretation and enforcement of this agreement to arbitrate.

4.3 CLASS ACTION WAIVER: YOU AND COMPANY ALSO AGREE THAT EACH IS GIVING UP THE RIGHT TO A JURY TRIAL AND THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT OR REPRESENTATIVE PROCEEDING, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. This means that neither you nor Company can seek to assert class or representative claims against each other either in court or in arbitration and no relief can be awarded on a class or representative basis. The arbitrator also may not consolidate or join another persons claim with your claim or issue an order that would achieve the same result. You and the Company further agree that if the provisions of this paragraph, known as the Class Action Waiver, are found to be unenforceable, it cannot be severed from this arbitration agreement and the entire provision compelling arbitration shall be null and void.

4.4 To the extent possible under your local law, the arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules or pursuant to JAMS' Streamlined Arbitration Rules and Procedures (Rules). The Rules are available online at www.jamsadr.com. The arbitrator is bound by the terms of this Agreement. If your claim in arbitration is for less than $10,000, Company will reimburse you for filing and arbitrator fees at the conclusion of the proceeding unless your claim is found to be frivolous by the arbitrator. The exclusive venue for any dispute or issue arising out of this Agreement shall be held in San Francisco County, California.

4.5 Notwithstanding any provision in this Agreement to the contrary, you agree that if we make any future, material change to this arbitration provision, you may reject any change by sending us written notice within thirty (30) calendar days of the change to Ebates Performance Marketing, Inc. DBA Rakuten Rewards, 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Legal. Your decision to reject changes in a new arbitration provision, however, does not affect any prior arbitration provisions to which you have already agreed, which would still remain in effect.

4.6 This arbitration provision is optional. You may decline or opt out of this agreement to arbitrate by sending written and signed notice to Ebates Performance Marketing, Inc. dba Rakuten Rewards, 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Legal within thirty (30) calendar days of enrolling as a Member or using Company Properties.

4.7 Judgment upon the arbitration award may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.

5. PROGRAM LICENSE

5.1 Subject to this Agreement, we hereby grant you a non-exclusive, non-transferable license (without the right to sublicense) to access and use the Company Properties for your personal use to access the Program(s). You agree that you obtain no rights other than the rights and licenses expressly granted in this Agreement. Company reserves the right to change, upgrade or discontinue the Program and/or any Company Property and/or any feature of the Program or the Company Properties, at any time, with or without notice. All rights not expressly granted under this Agreement are reserved by Company or its licensors.

6. PROGRAM RESTRICTIONS

You agree that you will not, and will not permit others to: (i) damage, interfere with or unreasonably overload the Company Properties; (ii) introduce into the Company Properties any code intended to disrupt the Program; (iii) alter or delete any information, data, text, links, images, software, chat, communications and other content available through the Company Properties (collectively, Content); (iv) access the Program or the Company Properties by expert system, electronic agent, bot or other automated means; (v) use scripts or disguised redirects to derive financial benefit from Company; (vi) modify, reverse engineer, reverse assemble, decompile, copy or otherwise derive the source code of any Company Property for any reason; (vii) rent, sell or sublicense any of the Company Properties; (viii) provide any unauthorized third party with access to the Program; (ix) access or attempt to access confidential Content through the Company Properties; (x) interfere with the operation of the Program, including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses; (xi) post any material in any form whatsoever on the Company Properties or within the Program that is defamatory, obscene or otherwise unlawful or violates any third partys right of privacy or publicity; (xii) infringe any third partys patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the Program or the Company Properties; (xiii) engage in any activity that does not comply with applicable law and regulations or otherwise engage in any illegal, manipulative or misleading activity through the use of the Program; (xiv) use the manual or automated software, devices or other processes to "scrape," "crawl," "spider" or index any page of Content from the Company Properties.

7. PROGRAMS

7.1 Cash Back. We offer the ability for Members to earn cash back (Cash Back) on their purchases completed through the Company Properties. Company receives compensation for referring buyers to the retailers, brands, merchants and other partners participating in this Program (Affiliate Stores). Company gives a portion of this fee to its Members as Cash Back. Compensation received by Company may play a part in whether retailers and products appear on our site, where they are placed, and how we promote them to you. Participation in this Program and the opportunity to earn Cash Back are offered at the sole discretion of Company and subject to your compliance with this Agreement.

(a) Online Cash Back. In order to earn Cash Back online, you must register for an Account, be signed in to one of the Company Properties use the shopping links within the Company Properties, and complete your purchase transaction during the same shopping session you started after clicking on the shopping link. If you visit other sites before completing your purchase or use coupons not provided by Company, your purchase might be associated with a service other than Company and you might not earn Cash Back on your purchase. If you disable cookies on your computer, you will not be able to earn Cash Back because cookies are used to authenticate the user and verify whose Member Account is eligible for the Cash Back.

(b) In-Store Cash Back. Company may also offer you the opportunity to earn Cash Back on purchases made in store (In-Store Cash Back) at certain physical Affiliate Store locations by linking your payment card to an in-store offer (Card Linked Offer) and subsequently using such payment card to complete the purchase transaction in accordance with the terms of the Card Linked Offer. The terms of the In-Store Cash Back Terms & Conditions and the terms accompanying each Card Linked Offer will govern how In-Store Cash Back is earned and paid to the extent they vary from this Agreement.

7.2 Hotels.Company offers a hotel reservation site through the Company Properties (Rakuten Hotels) to assist you in searching for hotels and making hotel reservations. Your use of Rakuten Hotels is subject to the Rakuten Hotels Terms & Conditions and will govern to the extent they vary from this Agreement.

7.3 Browser Extension.Company may make available a browser extension to enhance your Cash Back shopping experience (Browser Extension). Your use of Browser Extension is subject to the Browser Extension Terms and will govern to the extent they vary from this Agreement.

7.4 Rakuten Marketplace.Company may offer a marketplace through the Company Properties (Marketplace) to allow you to purchase products (Products) from participating retailers, brands, merchants, and other partners (Sellers). Company is not the merchant of record for any Product purchases made through the Marketplace and does not have any liability with respect to any Products you purchase through the Marketplace. All Product purchases made through Marketplace are subject to the Seller policies, including, without limitation, applicable shipping, privacy, and return policies. Please review applicable Seller policies prior to making your purchase. Your use of Marketplace is subject to the Rakuten Marketplace Terms, the Seller policies and any other terms accompanying each Product offer and will govern to the extent they vary from this Agreement.

8. CASH BACK EXCLUSIONS

8.1 Cash Back is earned on your net purchase amount, which excludes taxes, fees, shipping, gift-wrapping, discounts or credits, returns or cancellations, and extended warranties. Purchases of gift cards do not qualify for Cash Back. Cash Back amounts vary by store and product category and may contain exclusions in the terms of the offer and/or the applicable store page. Please review these terms carefully.

9. STORE POLICIES

9.1 A product purchased from any Affiliate Store or any Seller, whether online or in store, is governed by and subject to the applicable Affiliate Store or Seller policies, including applicable exchange and shipping policies. You agree that we are not agents of any Affiliate Store or Seller and that the Affiliate Stores and Sellers operate independently and are not under our control. Accordingly, your participation in offers or promotions of, or correspondence with, any Affiliate Store or Seller is solely between you and that Affiliate Store or Seller. We do not assume any liability, obligation or responsibility for any part of such correspondence, offer or promotion, including, without limitation, the withdrawal or modification of any such offer or promotion. Company is not responsible for changes to, or discontinuance of, any Affiliate Store or Seller, or for any Affiliate Store or Seller withdrawal from the Program, or for any effect on accrual of Cash Back caused by such changes, discontinuance or withdrawal.

10. BONUSES AND OTHER REWARDS

10.1 Company periodically offers bonuses or rewards for referring new Members to the Program or for other specific actions. If you elect to participate in our Refer-A-Friend Program, your participation is subject to our Referral Program Terms. The terms and conditions accompanying such offers will govern how they are earned and paid if the terms and conditions differ from this Agreement. All bonuses and rewards are subject to review. Company reserves the right to withhold, deny or cancel any bonuses and/or rewards and/or terminate your Account if Company, in its sole discretion, deems any bonuses and/or rewards as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with our Referral Program Terms, this Agreement or any other applicable law or regulation. Company decisions are final.

11. PAYMENT OF CASH BACK AND OTHER REWARDS

11.1 Requirements.As a condition of payment of accrued Cash Back or other rewards, you must: (i) establish and maintain an Active Account (defined below); (ii) provide a valid email address that you own and are able to receive email; (iii) provide a password to protect your Account; and (iv) provide your physical address and/or your valid PayPal email address for receiving payment. If you elect to receive payment via PayPal, you must not use a PayPal account associated with another Program Account. A single PayPal email address cannot be connected to multiple Program Accounts. Additionally, you must not be a resident of a country subject to economic or trade sanctions by the U.S. State Department or U.S. Treasury Departments Office of Foreign Assets Control (OFAC) or be listed as a Specially Designated National, a Specially Designated Global Terrorist, a Blocked Person or similar designation under the OFAC sanctions regime. You further agree to provide additional information we may reasonably request to verify your identity as a condition for receiving payment.

11.2 Cash Back Payments.The minimum payment amount for Cash Back and other Cash Back Program rewards is $5.01. Balances below $5.01 remain in your Account for potential payment during the next payment period. Company pays members in U.S. dollars via check, PayPal or other payment options as Company may make available from time to time. Members may select or change their payment options in the account settings through the Company Properties. Company pays its Members accrued Cash Back and Cash Back Program related rewards in accordance with the current payment schedule. Please note that accrual rates vary depending on the Affiliate Stores policies and reporting schedules. For example, Cash Back for travel-related purchases typically does not accrue until after travel has been completed. Company reserves the right to delay payment for any purchase based on changes to Affiliate Store policies at any time. Company also reserves the right to modify the payment schedule at any time. Company is not responsible for payments delivered to the wrong address through no fault of Company or for payment errors made by payment partners, like PayPal. If your check expires without being cashed or deposited, or if it is returned uncashed to Company, the payment amount will be returned to your Account, where it may be subject to inactive account maintenance charges described in Section 12.2 below, unless you take the proper steps to restore your Account to Active status.

11.3 Gift Cards.Periodically, Company may offer gift cards in connection with a promotion or as a redemption option for your Cash Back. Gift cards are subject to the terms and conditions of the gift card issuer and the applicable Affiliate Store policies. Company is not responsible for lost or stolen payments, including gift cards. Gift cards for sign up bonuses are issued in the form of physical gift card, require a United States address, and are only redeemable within the United States (excluding U.S. territories).

11.4 Donations.Company may offer you the opportunity to donate a portion or all of your Cash Back earnings to a charity. Rakuten neither charges any fees for this service nor takes any percentage of the Cash Back earnings donated. Contributions made through Rakuten are not tax-deductible.

11.5 Account Adjustments.In our sole discretion, we may deduct Cash Back from your account to make adjustments for returns and cancellations with respect to Cash Back Program purchases. Any such adjustments will be made in accordance with this Agreement, any applicable Company policies and terms, the terms of the Affiliate Store offer and any and all applicable laws, rules and regulations. The determination of whether a purchase made through an Affiliate Store qualifies for Cash Back is at the sole discretion of Company. If an Affiliate Store fails to report a transaction to Company or fails to make payment to Company for any reason, Company reserves the right to cancel the Cash Back associated with that transaction. It is your responsibility to check your Account regularly to ensure that Cash Back has been properly credited and paid and that your Account balance is accurate. If you believe that Cash Back has not been correctly credited to your account, you must contact Company Member Services within ninety (90) days of the transaction. In addition, Company may make account adjustments for any Cash Back that Company, in its sole discretion, deems as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with the Referral Program Terms, this Agreement or any other applicable law or regulation. Company decisions are final. Should you disagree with any adjustments made to your account or payments made to you, your sole remedy is to withdraw from the Program.

11.6 TaxesYou may be taxed on your receipt of bonuses and other consideration (merchandise, travel, etc.) for member referrals or other promotional activities (such as prizes from a sweepstakes) depending on the tax laws of federal, state and local jurisdictions. You will be solely responsible for any and all tax liability arising out of the consideration received in connection with any member referrals or promotional activities.

12. ACCOUNT MAINTENANCE

12.1 Updating Your AccountYou agree to keep your Account information current, complete and accurate by periodically updating the information through the Company Properties. You must be logged into Company and enter your password to change your Account information and payment preferences. You may check your Account status and recent purchase and/or earning history at any time via the Company Properties. You will maintain the confidentiality of your Account information, including username and password by which you access the Program. Any use of your username and password will be deemed to be your use, and Company is entitled to act on instructions received under your password and is not responsible for any credits or debits made to your account by someone else who uses your password. If there is a breach of security through your Account, you will immediately change your password and notify us of such breach. You agree that, unless you have first notified us immediately of any such breach, we should assume that any instruction transmitted using your username and password is yours and has been authorized by you, and we will have no obligation to inquire into the propriety of such instruction.

12.2 Account ActivityAn Active Account means you must have engaged in one of the following activities within the past twelve (12) months: (i) updated your Account information, (ii) have shopped or started a shopping trip via the Company Properties, (iii) linked a payment card to an in-store offer, (iv) have accrued Cash Back or (v) have logged in to your Account. Except where prohibited by applicable law, if you have not engaged in one of the activities in subsections (i)-(v) for more than twelve (12) consecutive months, Company reserves the right to debit your Account balance two dollars ($2.00) per month (Maintenance Fee) to recover the cost of account maintenance in its normal course of business until you reactivate your Account by engaging in one of the activities set forth above in subsections (i)-(v) or until your account balance is zero. If your account remains inactive for more than twelve (12) consecutive months and the balance in your inactive account is or becomes zero, Company reserves the right to close the Account permanently and cease to maintain your Account records and Program access. Maintenance Fees are nonrefundable, but will not cause your account balance to become negative, and will not cause you to owe money to Company.

12.3 Fraudulent ActivityWe reserve the right to investigate any purchase transactions, referral activity, or interaction with any Company Property that we believe, in our sole discretion, is abusing or has abused the Program. We reserve the right to rescind any Cash Back, bar further Cash Back awards and/or bonuses, and/or terminate any Member Account that we believe, in our sole discretion, is abusing or has abused the Program, including, without limitation, by engaging in a pattern of returning products after the corresponding Cash Back has been credited or making fraudulent referrals by creating multiple Accounts. Multiple Accounts created under the Refer-A-Friend Program with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals. Any failure to comply with this Agreement, any fraud or abuse relating to the accrual or receipt of Cash Back or other rewards and bonuses, or any misrepresentation of any information furnished to Company by you or anyone acting on your behalf may result in the termination of your Account and forfeiture of any accrued Cash Back rewards. If Company has any reason to suspect fraudulent activity is associated with your Account, Company reserves the right to delay or withhold payment of Cash Back. Any suspected or actual cases of fraud activity will be escalated and reviewed in accordance with our fraud process. Company decisions are final.

13. RECEIVING COMMUNICATIONS

13.1 By signing up to be a Member, you agree to receive communications and notices by electronic mail. Our communications may be account- and membership-related (e.g., that weve added money to your account, that a purchase has been made, that we are mailing you a check on a certain date, etc.) as well as periodic shopping-related emails that highlight coupons and special deals available to Company Members. We may communicate with you regarding the Program by electronic mail or direct mail using information you provide to us. Your consent to receive electronic communications includes any notices or other information that we may be required by law to provide you in writing or otherwise. You agree to keep us apprised of your current email address should the same change after the date you become a Member. We may also send you push notifications if you install the mobile application. If you elect to provide us a mobile number, we may use it to contact you when you make account updates or for account recovery purposes. You may receive recurring messages from us during those account changes. Standard message rates apply, and carriers are not responsible for any delayed or undelivered messages. You may opt out of receiving certain communications in accordance with our Privacy Policy.

14. COMPANY APPLICATIONS

14.1 Company may make available software applications (Company Applications) to allow you to access our Programs without visiting www.rakuten.com or www.ebates.com, including mobile applications and browser extensions. For purposes of this Agreement, references to Company Properties shall include Company Applications. Company Applications and their underlying information and technology may not be exported or re-exported into any country to which the U.S. has embargoed goods or to anyone on the U.S. Treasury Departments list of Specially Designated Nationals or the U.S. Commerce Departments Table of Deny Orders. You represent and warrant that you are not located in, under the control of or a national or resident of any such country or on any such list, and that you will otherwise comply with all applicable export control laws. If you are a U.S. government end user, we are licensing the Company Application to you as a Commercial Item as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. 2.101), and the rights we grant you to the Company Applications are the same as the rights we grant to all others under this Agreement.

15. THIRD-PARTY PLATFORMS

15.1 Social Sign On.When you access or use the Company Properties, we may make available services from one or more third parties (Third-Party Platforms). The Company Properties support Third-Party Platforms, including Facebook, Google and Rakuten ID, to make it easier for you to sign in or create your Account. Any use of Third-Party Platforms to create and access your Account is subject to the terms and conditions and privacy policies of such third parties (Third-Party Terms). Your Rakuten ID is subject to the Rakuten Terms and Conditions and Privacy Policy.

15.2 Inbox Connections.If you create your Program Account or sign in to your Program Account with your Google email account credentials, your Google email account will automatically be linked to your Program Account. We may also offer you the ability to link your email account from other service providers to your Program Account via your Program Account settings. You may disconnect your linked email accounts at any time by updating the Settings in your Program Account settings or by removing the authorization through the settings of your email account. A connection between your email account and your Program Account is not required for you to be a Member. Connecting your email account will permit us to access your email account content (Email Content). Company will not delete or modify your email content. We may use your Email Content to confirm your Cash Back faster and more reliably and to personalize your experience with the Program. To learn more about how we use your Email Content, please see our Privacy Policy.

16. YOUR FEEDBACK

16.1 You may be invited to provide us feedback, comments, ideas, suggestions, reviews and other information about our Programs (Feedback) through the Company Properties, by our member services or through one of our service providers, like Trustpilot. You hereby grant to Company and its affiliates and agents a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute and display the Feedback in any media and for any legal purpose, including, without limitation, the right to use such Feedback in advertising and promotional materials and to enhance or improve our products and services and the products and services of its affiliates.

17. COMMUNITY STANDARDS

17.1 By participating in the Program, you are becoming a Member of a community that depends on the goodwill and responsible behavior of each of our Members. Members are required to refrain from transmission or communication of images or text constituting ethnic slurs, obscenities, sexually explicit material, inflammatory or derogatory comments, or anything else that may be construed as harassing or offensive, which is targeted at the Program, the Company Properties, our employees, contractors or agents, our Affiliate Stores or Sellers, or other Members. This includes communications by means of social media or other Internet posts that violate the above community standards or promote or encourage gaming or fraudulent behavior. Members who violate this provision, as determined by us in our sole discretion, may have their access to the Program suspended or terminated without prior notice.

18. OWNERSHIP

18.1 All right, title and interest in the Program, the Company Properties and the Content belong to Company or its licensors. Additionally, Company shall maintain all right, title and interest in the Rakuten mark, the Ebates mark, the Rakuten logo, the Ebates logo and any other marks, service marks, trademarks or logos of Company and its affiliates (Company Marks). The Company Marks may not be used in connection with any product or service that is not Companys or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Company. You shall not by any means bid on any keywords with any search engine containing Rakuten, Ebates or anything substantially similar to Rakuten, Ebates, Buy.com or any other Company Mark including, without limitation, Rakuten.com, Rakuten.ca, Ebates.com, Buy.com, BFAds.net or Ebates.ca. You shall not mention or use Company in any ad text, extensions or banner ads without the express written consent of Company. All other trademarks not owned by Company that are used in the Programs are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Company.

19. INDEMNIFICATION

19.1 You agree to indemnify Company, our Affiliate Stores, our Sellers, as well as their respective officers, directors, employees, successors, agents and affiliates, for any and all claims, damages, losses and causes of action (including attorneys fees and court costs) arising out of or relating to your breach of this Agreement or for any materials in any form whatsoever that are provided by you (or through your username and/or password). You agree to cooperate as fully as reasonably required in our defense and/or settlement of any claim. We reserve the right, in our reasonable discretion, to assume exclusive control over the defense and settlement of any matter subject to indemnification by you.

20. WARRANTY DISCLAIMER

20.1 THE PROGRAM, CONTENT AND THE COMPANY PROPERTIES ARE PROVIDED AS-IS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE QUALITY, ACCURACY, CURRENTNESS, COMPLETENESS, RELIABILITY OR VALIDITY OF THE PROGRAMS, CONTENT OR THE COMPANY PROPERTIES, INCLUDING, WITHOUT LIMITATION, ANY PRODUCT SEARCH RESULTS, PRODUCT DESCRIPTIONS, PRODUCT AVAILABILITY, PRICING INFORMATION ADVICE, OPINION, STATEMENT, RECOMMENDATIONS, REVIEWS OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED IN CONNECTION WITH ANY PROGRAM. COMPANY DOES NOT WARRANT THAT THE FUNCTIONALITY OF THE COMPANY PROPERTIES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THEY WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHER, COMPANY DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OR ACCURACY OF ADVERTISEMENTS FOR ANY PRODUCTS OR SERVICES OFFERED OR PROVIDED BY ITS AFFILIATE STORES OR SELLERS IN CONJUNCTION WITH THE PROGRAMS.

21. LIMITATION OF LIABILLITY

21.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY, PUNITIVE OR OTHER INDIRECT DAMAGES OR FOR ANY LOSS PROFITS, LOSS DATA OR LOSS OF USE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE COMPANYS MAXIMUM AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED FIFTY U.S. DOLLARS ($50) OR THE MAXIMUM CASH BACK AMOUNT YOU RECEIVED IN THE LAST FOUR YEARS FROM THE DATE OF ACCEPTANCE OF THESE TERMS, WHICHEVER IS GREATER. THIS LIMITATION SHALL APPLY TO ANY AND ALL LIABILITIES OR CAUSES OF ACTION HOWEVER ALLEGED OR ARISING, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, BREACH OF CONTRACT, OR ANY OTHER CLAIM WHETHER IN TORT, CONTRACT, OR EQUITY.

22. TERMINATION OR SUSPENSION

22.1 This Agreement is effective when accepted by you and will remain in effect until you or we terminate your membership in the Program. We may terminate this Agreement and your use of or access to the Program at any time, for any reason or no reason. Any violation of this Agreement or the rules and conditions of the Program may result in the termination of your Account and forfeiture of pending or prior Cash Back and other rewards. We may, in our sole discretion, at any time and without prior notice, discontinue, cancel, suspend, change or limit access to all or any part of the Program or any functionality, feature or other component of any Company Property. You agree that Company will not be liable to you or to any third party for any modification, suspension, or termination of the Program or your access to any of the Company Properties. If you are dissatisfied with any aspect of the Program at any time, your sole and exclusive remedy is to cease participating in the Program. Upon any termination of the Program, your right to use and access the Program, and the Company Properties, and to receive Cash Back and other rewards, will terminate. Termination will not prejudice either you or our remedies at law or in equity.

23. GENERAL PROVISIONS

23.1 Entire Agreement.These Terms and Conditions constitute the entire agreement between you and Company and govern your use of the Products or Company Properties superseding any prior agreements between you and Company with respect to the Products or Company Properties (including, without limitation, earlier versions of this Agreement that may have been accepted by you). Any representations, statements or agreements made or entered into elsewhere, whether directly or indirectly, written or oral or in advertising are not binding toward Company unless expressly confirmed in writing by Company to you. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other services, affiliate services, third party content or third party software.

23.2 Choice of Law.The validity, construction and interpretation of this Agreement and the relationship between You and Company, including the rights and duties of the parties, will be governed by the laws of the State of California in the United States without regard to its conflict of law provisions. This shall not limit the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of applicable law.

23.3 Interpretation.Headings under this Agreement are intended only for convenience and shall not affect the interpretation of this Agreement.

23.4 Waiver and Severability of Terms.Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any provision of this Agreement is held to be invalid, such invalidity shall not affect the remaining provisions, except as otherwise stated.

23.5 Assignment.You may not assign, transfer, or otherwise dispose of your rights and obligations under this Agreement, in whole or in part, without our prior written consent, and any such assignment without such consent will be null and void. Company has the right to transfer, assign or otherwise dispose of these Terms and Conditions without Your consent.

Updated: September 26,2019

What is Rakuten Dining?

Rakuten Dining is a program offering Cash Back at more than 10,000 restaurants nationwide. Available in the Rakuten App, Rakuten Dining offers a seamless way to earn Cash Back for eating out at your favorite restaurants.

How does Rakuten Dining work?

You can earn Cash Back when dining at participating restaurants nationwide using the Rakuten App. Simply add a credit card in the Rakuten App and then use that same card to pay at a participating restaurant. Cash Back will automatically be added to your Rakuten account.

How do I start earning Dining Cash Back?

1. Install the Rakuten App and sign up or sign in.

2. Go to My Account and tap Add Credit Card, then tap Enable.

If you already have a credit card added to your account, simply tap Enable. You only need to do this once per card. All Dining Cash Back offers will be linked instantly!

3. Use the same credit card to pay at participating restaurants, and Cash Back will automatically be added to your account.

My card is enabled for Rakuten Dining, butI'mhaving trouble earning Cash Back.

If youdon'tsee Cash Back in your account, use the Missing Cash Back form to let us know. You can also contact us with any questions.

Can I earn American Express Membership Rewards points in the Rakuten Dining program?

Yes, as long as your Rakuten account is set up to receive Membership Rewards points instead of Cash Back. See full terms and conditions.

How do I find participating restaurants near me?

In the Rakuten App, tap In-Store and then the Restaurants tab. From there, youll be able to search for restaurants by distance and popularity.

When will Cash Back be added to my account after dining at a restaurant?

Cash Back will be added to your account as soon as the restaurant confirms your purchase. This varies by restaurant and may take up to 7 days.

How often are new restaurants added?

Restaurants are added monthly, so check back regularly for updates!

Can I use the Rakuten App to order online from the restaurant?

Youwon'tbe able to order food directly from the Rakuten App, but we do offer Cash Back at many popular food delivery services. Look in the app to see our food delivery partners and earn Cash Back.

Can I earn Cash Back on top of tip and tax?

Yes, Cash Back is calculated based on your total bill, so tip generously!

Is there a limit to how much Cash Back I can earn for a meal?

While most restaurantsdon'tcap the Cash Back amount, you can check the restaurants terms to make sure, as conditions may vary.

Can I use the same credit card to earn Cash Back with Rakuten and rewards/cash back from other dining-related programs?

To ensure that you earn Cash Back with Rakuten, Dining Cash Back should be the only rewards program linked to your credit card. If theres another dining rewards program youd like to participate in, we recommend that you use a separate credit card. This will prevent another rewards program from overriding Cash Back you earn with us. Please refer to your credit cards terms and conditions as details may vary.

Can I earn Dining Cash Back using my Rakuten Visa Credit Card?

At this time Rakuten Dining purchases made with the Rakuten Cash Back Visa Card are excluded from earning an extra 3% Cash Back.

If you made a purchase anddon'tsee Cash Back in your account, it may be due to one of these reasons:

Using coupons you found outside of Rakuten. Using or even attempting to use any coupon codes, offers or promotions that are not on Rakuten can void your Cash Back. There could be conflicts between Cash Back and the discounts offered by other coupon sites, exclusive emails or rewards programs.

Visiting other sites during your shopping session. Going to other sites, especially ones that offer shopping rewards, coupons or discounts, can result in the store giving the credit for your purchase to another site. In addition, browser extensions from other shopping programs (such as Honey or Invisible Hand) can interfere with linking your purchase to your Rakuten account.

Switching to a different browser window or tab. You should only use the initial tab opened for you by Rakuten at the beginning of your shopping session. If you complete your purchase in a different tab or window, we may be unable to link your purchase to your Rakuten account.

Waiting too long after activating Cash Back to complete your purchase. Additionally, some stores do not allow us to link a purchase to your Rakuten account if items were added to your shopping cart before you activated Cash Back. Its best to activate Cash Back before adding items to your cart and check out as soon as you can.

Not activating Cash Back when using the Button extension. On the store site, make sure to click Activate Cash Back before you start shopping. If youdon'tsee the Activate Cash Back button, then that store may not available for the extension and you should activate Cash Back from Rakuten.com. Learn more about stores and the Button extension.

Longer store reporting times. Stores must report your order information to us, so we know how much Cash Back to add to your account. Reporting time can range from a few hours to up to 3 months for travel bookings. To see a stores reporting time, check its store page on our site or in our App.

Ineligible store categories or products. Some stores limit Cash Back to certain categories or products. You may have purchased an item thats not Cash Back eligible. To see a stores eligible categories, check its store page on our site or in our App.

Ifyou'vefollowed the tips above and are still experiencing trouble, try these troubleshooting tips:

Use a compatible browser. Rakuten is compatible with Edge, Chrome, Firefox and Safari.

Adjust the security settings in your browser. See how to adjust them for your browser. You can also try clearing your browsers cache and cookies.

Use the Rakuten App on your mobile device. You can install it for free on your Android or iOS device. Get the App

Add the Rakuten filter list if you use an ad blocker like uBlock or AdBlock Plus. Ad blockers can cause Cash Back tracking issues, and the filter list helps us to determine your Cash Back eligibility. Get more info about the filter list and install it.

Remember to always start your shopping at Rakuten.com, or make it even easier by using our free browser extension and shopping in our App. You can earn Cash Back only by starting a Shopping Trip with Rakuten. Learn more about how to earn Cash Back.

Browser Extension Terms

Please read these Terms and Conditions (Terms and Conditions or Agreement) carefully. This agreement affects your rights.

Ebates Performance Marketing, Inc. dba Rakuten Rewards (Company or we) makes available shopping programs (Programs) through www.rakuten.com, www.ebates.com and related mobile and software applications (Company Properties) under these Terms and Conditions.

This Agreement constitutes a legally binding agreement between each individual who enrolls in ANY of the Programs (Member) or otherwise uses any one of the Company Properties. IF YOU Are a Member or use any of the Company Properties, YOU AGREE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY All OF ITS TERMS AND CONDITIONS.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DISCONTINUE PARTICIPATION IN AND USE OF THE PROGRAM(S) AND TERMINATE YOUR PROGRAM MEMBERSHIP(S) IMMEDIATELY.

YOU AGREE TO THE MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISIONS, DESCRIBED FULLY IN SECTION 4 below, TO RESOLVE ANY DISPUTES WITH the Company, Except foR those Matters that may be taken to small-claims court.

1. CHANGES TO THE TERMS AND CONDITIONS

1.1 Company may at its discretion modify, update, add to, discontinue, remove or otherwise change these Terms and Conditions at any time. Each such modification will take immediate effect upon notification to you. Company may provide you with notices, including those regarding changes to these Terms and Conditions, by email, regular mail, text message, in-app messaging, or other reasonable means now known or hereinafter developed.

1.2 Your continued use of the Company Property following any such notifications constitutes your acceptance of such modifications and your agreement to be bound by these Terms and Conditions. If you do not agree to any modification of these Terms and Conditions, your sole remedy is to discontinue your use of the Company Properties. The most current version of these Terms and Conditions will be available on our website and supersedes previous versions.

2. PROGRAM ACCOUNT

2.1 Our Programs are not available to and should not be accessed or used by residents of the European Economic Area ("EEA"). To become a Member, you must be at least 18 years old and provide your email address and password for Company to create your Program account (Account). Your Account will be tied to a Rakuten ID, which allows you to access certain websites and services of other Rakuten group companies using the same account credentials. Each person is limited to one Account. To redeem certain offers and promotions offered by our other Programs, you may elect to provide us additional information. Information that you submit through one of our Programs may be saved and available for your use in our other Programs, including, without limitation, any saved payment card information. Any and all information collected from you shall be subject to our Privacy Policy, which is hereby incorporated by reference.

3. INFORMAL DISPUTE RESOLUTION

3.1 We would like an opportunity to address your concerns without a formal legal case. Before filing a claim against Company, You agree to try to resolve the dispute informally by submitting your request through our Member Services page. Please be sure to select Rakuten Feedback under Topics in your request. We will try to resolve the dispute informally by contacting you in writing via email. If a dispute is not resolved within 30 days of submission through this form, you or Company may bring a formal proceeding.

4. DISPUTE RESOLUTION BY BINDING ARBITRATION; CLASS ACTION WAIVER

4.1 You and Company agree to arbitrate any and all disputes, claims, or controversies arising out of, in connection with, or relating to this Agreement, Companys business, any of the Programs or the Company Properties, and relationship with you, including any claims that may arise after the termination of this Agreement. This agreement to arbitrate includes any claims against Companys employees, agents or any subsidiaries of Company. Arbitration is a method of claim resolution that is less formal than a traditional court proceeding in state or federal court. It uses a neutral arbitrator instead of a judge or jury and the arbitrators decision is subject to limited review by courts.

4.2 All disputes concerning the arbitrability of a claim (including disputes about the scope, interpretation, breach, applicability, enforceability, revocability or validity of this Agreement) shall be decided by the arbitrator. The arbitrator shall also decide whether any claim is subject to arbitration. You further agree that the U.S. Federal Arbitration Act and federal arbitration law shall govern the interpretation and enforcement of this agreement to arbitrate.

4.3 CLASS ACTION WAIVER: YOU AND COMPANY ALSO AGREE THAT EACH IS GIVING UP THE RIGHT TO A JURY TRIAL AND THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT OR REPRESENTATIVE PROCEEDING, CONSOLIDATED ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. This means that neither you nor Company can seek to assert class or representative claims against each other either in court or in arbitration and no relief can be awarded on a class or representative basis. The arbitrator also may not consolidate or join another persons claim with your claim or issue an order that would achieve the same result. You and the Company further agree that if the provisions of this paragraph, known as the Class Action Waiver, are found to be unenforceable, it cannot be severed from this arbitration agreement and the entire provision compelling arbitration shall be null and void.

4.4 To the extent possible under your local law, the arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those rules or pursuant to JAMS' Streamlined Arbitration Rules and Procedures (Rules). The Rules are available online at www.jamsadr.com. The arbitrator is bound by the terms of this Agreement. If your claim in arbitration is for less than $10,000, Company will reimburse you for filing and arbitrator fees at the conclusion of the proceeding unless your claim is found to be frivolous by the arbitrator. The exclusive venue for any dispute or issue arising out of this Agreement shall be held in San Francisco County, California.

4.5 Notwithstanding any provision in this Agreement to the contrary, you agree that if we make any future, material change to this arbitration provision, you may reject any change by sending us written notice within thirty (30) calendar days of the change to Ebates Performance Marketing, Inc. DBA Rakuten Rewards, 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Legal. Your decision to reject changes in a new arbitration provision, however, does not affect any prior arbitration provisions to which you have already agreed, which would still remain in effect.

4.6 This arbitration provision is optional. You may decline or opt out of this agreement to arbitrate by sending written and signed notice to Ebates Performance Marketing, Inc. dba Rakuten Rewards, 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Legal within thirty (30) calendar days of enrolling as a Member or using Company Properties.

4.7 Judgment upon the arbitration award may be entered in a court having jurisdiction, or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be.

5. PROGRAM LICENSE

5.1 Subject to this Agreement, we hereby grant you a non-exclusive, non-transferable license (without the right to sublicense) to access and use the Company Properties for your personal use to access the Program(s). You agree that you obtain no rights other than the rights and licenses expressly granted in this Agreement. Company reserves the right to change, upgrade or discontinue the Program and/or any Company Property and/or any feature of the Program or the Company Properties, at any time, with or without notice. All rights not expressly granted under this Agreement are reserved by Company or its licensors.

6. PROGRAM RESTRICTIONS

You agree that you will not, and will not permit others to: (i) damage, interfere with or unreasonably overload the Company Properties; (ii) introduce into the Company Properties any code intended to disrupt the Program; (iii) alter or delete any information, data, text, links, images, software, chat, communications and other content available through the Company Properties (collectively, Content); (iv) access the Program or the Company Properties by expert system, electronic agent, bot or other automated means; (v) use scripts or disguised redirects to derive financial benefit from Company; (vi) modify, reverse engineer, reverse assemble, decompile, copy or otherwise derive the source code of any Company Property for any reason; (vii) rent, sell or sublicense any of the Company Properties; (viii) provide any unauthorized third party with access to the Program; (ix) access or attempt to access confidential Content through the Company Properties; (x) interfere with the operation of the Program, including, but not limited to, distribution of unsolicited advertising or mail messages and propagation of computer worms and viruses; (xi) post any material in any form whatsoever on the Company Properties or within the Program that is defamatory, obscene or otherwise unlawful or violates any third partys right of privacy or publicity; (xii) infringe any third partys patent, copyright, service mark, trademark or other intellectual property right of any kind or misappropriate the trade secrets of any third party in connection with your use of the Program or the Company Properties; (xiii) engage in any activity that does not comply with applicable law and regulations or otherwise engage in any illegal, manipulative or misleading activity through the use of the Program; (xiv) use the manual or automated software, devices or other processes to "scrape," "crawl," "spider" or index any page of Content from the Company Properties.

7. PROGRAMS

7.1 Cash Back. We offer the ability for Members to earn cash back (Cash Back) on their purchases completed through the Company Properties. Company receives compensation for referring buyers to the retailers, brands, merchants and other partners participating in this Program (Affiliate Stores). Company gives a portion of this fee to its Members as Cash Back. Compensation received by Company may play a part in whether retailers and products appear on our site, where they are placed, and how we promote them to you. Participation in this Program and the opportunity to earn Cash Back are offered at the sole discretion of Company and subject to your compliance with this Agreement.

(a) Online Cash Back. In order to earn Cash Back online, you must register for an Account, be signed in to one of the Company Properties use the shopping links within the Company Properties, and complete your purchase transaction during the same shopping session you started after clicking on the shopping link. If you visit other sites before completing your purchase or use coupons not provided by Company, your purchase might be associated with a service other than Company and you might not earn Cash Back on your purchase. If you disable cookies on your computer, you will not be able to earn Cash Back because cookies are used to authenticate the user and verify whose Member Account is eligible for the Cash Back.

(b) In-Store Cash Back. Company may also offer you the opportunity to earn Cash Back on purchases made in store (In-Store Cash Back) at certain physical Affiliate Store locations by linking your payment card to an in-store offer (Card Linked Offer) and subsequently using such payment card to complete the purchase transaction in accordance with the terms of the Card Linked Offer. The terms of the In-Store Cash Back Terms & Conditions and the terms accompanying each Card Linked Offer will govern how In-Store Cash Back is earned and paid to the extent they vary from this Agreement.

7.2 Hotels.Company offers a hotel reservation site through the Company Properties (Rakuten Hotels) to assist you in searching for hotels and making hotel reservations. Your use of Rakuten Hotels is subject to the Rakuten Hotels Terms & Conditions and will govern to the extent they vary from this Agreement.

7.3 Browser Extension.Company may make available a browser extension to enhance your Cash Back shopping experience (Browser Extension).

7.3.1 When visiting a retailers website, the Browser Extension will either create a tracking ticket and start a Cash Back rewards shopping session or visually prompt you to press a button to start your Cash Back rewards shopping session. The Browser Extension may also alert you of a deal or offer with respect to a product or brand appearing on your search results or other pages you visit across the web, and prompt you to start a shopping session on an Affiliate Stores site. If you start a shopping session using the Browser Extension, it will set a cookie on your computer through an affiliate network for the purpose of tracking your shopping session and crediting your Cash Back reward just as if you had begun your shopping experience via any of our links. Please note, however, that if cookies or other similar tracking devices from other affiliate marketing companies are already present on your computer, the Browser Extension will not automatically overwrite those cookies, but may still offer you the ability to start a Cash Back rewards shopping session when you arrive at an Affiliate Stores website.

7.3.2 By installing the Browser Extension, we will collect and store information obtained from your use of the Browser Extension. This includes, but is not limited to, information about the coupons, deals, merchants, and offers you click on through Browser Extension. The Browser Extension may also collect and store information about the websites you view even when you are not interacting with the Browser Extension (Passive Data). Passive Data includes, but is not limited, to URLs of web pages visited, general information about the visited web page, product searches, product search results, information about products added to cart, confirmation page details, and other product information. We may share or sell Passive Data on an aggregated and anonymized basis with our business partners and affiliates. You may turn off data collection by the Browser Extension by uninstalling the Browser Extension. Use of the information collected by the Browser Extension is subject to this Agreement and our Privacy Policy.

7.3.3 When installed, the Browser Extension periodically communicates with our servers. We may update the Browser Extension when a new version is released or when new features are added. These updates occur automatically. We reserve the right to add features or functions to the Browser Extension, but have no obligation to make available to you any subsequent versions or new features of the Browser Extension.

7.4 Rakuten Marketplace.Company may offer a marketplace through the Company Properties (Marketplace) to allow you to purchase products (Products) from participating retailers, brands, merchants, and other partners (Sellers). Company is not the merchant of record for any Product purchases made through the Marketplace and does not have any liability with respect to any Products you purchase through the Marketplace. All Product purchases made through Marketplace are subject to the Seller policies, including, without limitation, applicable shipping, privacy, and return policies. Please review applicable Seller policies prior to making your purchase. Your use of Marketplace is subject to the Rakuten Marketplace Terms, the Seller policies and any other terms accompanying each Product offer and will govern to the extent they vary from this Agreement.

8. CASH BACK EXCLUSIONS

8.1 Cash Back is earned on your net purchase amount, which excludes taxes, fees, shipping, gift-wrapping, discounts or credits, returns or cancellations, and extended warranties. Purchases of gift cards do not qualify for Cash Back. Cash Back amounts vary by store and product category and may contain exclusions in the terms of the offer and/or the applicable store page. Please review these terms carefully.

9. STORE POLICIES

9.1 A product purchased from any Affiliate Store or any Seller, whether online or in store, is governed by and subject to the applicable Affiliate Store or Seller policies, including applicable exchange and shipping policies. You agree that we are not agents of any Affiliate Store or Seller and that the Affiliate Stores and Sellers operate independently and are not under our control. Accordingly, your participation in offers or promotions of, or correspondence with, any Affiliate Store or Seller is solely between you and that Affiliate Store or Seller. We do not assume any liability, obligation or responsibility for any part of such correspondence, offer or promotion, including, without limitation, the withdrawal or modification of any such offer or promotion. Company is not responsible for changes to, or discontinuance of, any Affiliate Store or Seller, or for any Affiliate Store or Seller withdrawal from the Program, or for any effect on accrual of Cash Back caused by such changes, discontinuance or withdrawal.

10. BONUSES AND OTHER REWARDS

10.1 Company periodically offers bonuses or rewards for referring new Members to the Program or for other specific actions. If you elect to participate in our Refer-A-Friend Program, your participation is subject to our Referral Program Terms. The terms and conditions accompanying such offers will govern how they are earned and paid if the terms and conditions differ from this Agreement. All bonuses and rewards are subject to review. Company reserves the right to withhold, deny or cancel any bonuses and/or rewards and/or terminate your Account if Company, in its sole discretion, deems any bonuses and/or rewards as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with our Referral Program Terms, this Agreement or any other applicable law or regulation. Company decisions are final.

11. PAYMENT OF CASH BACK AND OTHER REWARDS

11.1 Requirements.As a condition of payment of accrued Cash Back or other rewards, you must: (i) establish and maintain an Active Account (defined below); (ii) provide a valid email address that you own and are able to receive email; (iii) provide a password to protect your Account; and (iv) provide your physical address and/or your valid PayPal email address for receiving payment. If you elect to receive payment via PayPal, you must not use a PayPal account associated with another Program Account. A single PayPal email address cannot be connected to multiple Program Accounts. Additionally, you must not be a resident of a country subject to economic or trade sanctions by the U.S. State Department or U.S. Treasury Departments Office of Foreign Assets Control (OFAC) or be listed as a Specially Designated National, a Specially Designated Global Terrorist, a Blocked Person or similar designation under the OFAC sanctions regime. You further agree to provide additional information we may reasonably request to verify your identity as a condition for receiving payment.

11.2 Cash Back Payments.The minimum payment amount for Cash Back and other Cash Back Program rewards is $5.01. Balances below $5.01 remain in your Account for potential payment during the next payment period. Company pays members in U.S. dollars via check, PayPal or other payment options as Company may make available from time to time. Members may select or change their payment options in the account settings through the Company Properties. Company pays its Members accrued Cash Back and Cash Back Program related rewards in accordance with the current payment schedule. Please note that accrual rates vary depending on the Affiliate Stores policies and reporting schedules. For example, Cash Back for travel-related purchases typically does not accrue until after travel has been completed. Company reserves the right to delay payment for any purchase based on changes to Affiliate Store policies at any time. Company also reserves the right to modify the payment schedule at any time. Company is not responsible for payments delivered to the wrong address through no fault of Company or for payment errors made by payment partners, like PayPal. If your check expires without being cashed or deposited, or if it is returned uncashed to Company, the payment amount will be returned to your Account, where it may be subject to inactive account maintenance charges described in Section 12.2 below, unless you take the proper steps to restore your Account to Active status.

11.3 Gift Cards.Periodically, Company may offer gift cards in connection with a promotion or as a redemption option for your Cash Back. Gift cards are subject to the terms and conditions of the gift card issuer and the applicable Affiliate Store policies. Company is not responsible for lost or stolen payments, including gift cards. Gift cards for sign up bonuses are issued in the form of physical gift card, require a United States address, and are only redeemable within the United States (excluding U.S. territories).

11.4 Donations.Company may offer you the opportunity to donate a portion or all of your Cash Back earnings to a charity. Rakuten neither charges any fees for this service no takes any percentage of the Cash Back earnings donated. Contributions made through Rakuten are not tax-deductible.

11.5 Account Adjustments.In our sole discretion, we may deduct Cash Back from your account to make adjustments for returns and cancellations with respect to Cash Back Program purchases. Any such adjustments will be made in accordance with this Agreement, any applicable Company policies and terms, the terms of the Affiliate Store offer and any and all applicable laws, rules and regulations. The determination of whether a purchase made through an Affiliate Store qualifies for Cash Back is at the sole discretion of Company. If an Affiliate Store fails to report a transaction to Company or fails to make payment to Company for any reason, Company reserves the right to cancel the Cash Back associated with that transaction. It is your responsibility to check your Account regularly to ensure that Cash Back has been properly credited and paid and that your Account balance is accurate. If you believe that Cash Back has not been correctly credited to your account, you must contact Company Member Services within ninety (90) days of the transaction. In addition, Company may make account adjustments for any Cash Back that Company, in its sole discretion, deems as fraudulent, abusive, unethical, suspicious or otherwise inconsistent with the Referral Program Terms, this Agreement or any other applicable law or regulation. Company decisions are final. Should you disagree with any adjustments made to your account or payments made to you, your sole remedy is to withdraw from the Program.

11.6 TaxesYou may be taxed on your receipt of bonuses and other consideration (merchandise, travel, etc.) for member referrals or other promotional activities (such as prizes from a sweepstakes) depending on the tax laws of federal, state and local jurisdictions. You will be solely responsible for any and all tax liability arising out of the consideration received in connection with any member referrals or promotional activities.

12. ACCOUNT MAINTENANCE

12.1 Updating Your AccountYou agree to keep your Account information current, complete and accurate by periodically updating the information through the Company Properties. You must be logged into Company and enter your password to change your Account information and payment preferences. You may check your Account status and recent purchase and/or earning history at any time via the Company Properties. You will maintain the confidentiality of your Account information, including username and password by which you access the Program. Any use of your username and password will be deemed to be your use, and Company is entitled to act on instructions received under your password and is not responsible for any credits or debits made to your account by someone else who uses your password. If there is a breach of security through your Account, you will immediately change your password and notify us of such breach. You agree that, unless you have first notified us immediately of any such breach, we should assume that any instruction transmitted using your username and password is yours and has been authorized by you, and we will have no obligation to inquire into the propriety of such instruction.

12.2 Account ActivityAn Active Account means you must have engaged in one of the following activities within the past twelve (12) months: (i) updated your Account information, (ii) have shopped or started a shopping trip via the Company Properties, (iii) linked a payment card to an in-store offer, (iv) have accrued Cash Back or (v) have logged in to your Account. Except where prohibited by applicable law, if you have not engaged in one of the activities in subsections (i)-(v) for more than twelve (12) consecutive months, Company reserves the right to debit your Account balance two dollars ($2.00) per month (Maintenance Fee) to recover the cost of account maintenance in its normal course of business until you reactivate your Account by engaging in one of the activities set forth above in subsections (i)-(v) or until your account balance is zero. If your account remains inactive for more than twelve (12) consecutive months and the balance in your inactive account is or becomes zero, Company reserves the right to close the Account permanently and cease to maintain your Account records and Program access. Maintenance Fees are nonrefundable, but will not cause your account balance to become negative, and will not cause you to owe money to Company.

12.3 Fraudulent ActivityWe reserve the right to investigate any purchase transactions, referral activity, or interaction with any Company Property that we believe, in our sole discretion, is abusing or has abused the Program. We reserve the right to rescind any Cash Back, bar further Cash Back awards and/or bonuses, and/or terminate any Member Account that we believe, in our sole discretion, is abusing or has abused the Program, including, without limitation, by engaging in a pattern of returning products after the corresponding Cash Back has been credited or making fraudulent referrals by creating multiple Accounts. Multiple Accounts created under the Refer-A-Friend Program with the same name, address, email address or other identifying feature may be flagged as fraudulent referrals. Any failure to comply with this Agreement, any fraud or abuse relating to the accrual or receipt of Cash Back or other rewards and bonuses, or any misrepresentation of any information furnished to Company by you or anyone acting on your behalf may result in the termination of your Account and forfeiture of any accrued Cash Back rewards. If Company has any reason to suspect fraudulent activity is associated with your Account, Company reserves the right to delay or withhold payment of Cash Back. Any suspected or actual cases of fraud activity will be escalated and reviewed in accordance with our fraud process. Company decisions are final.

13. RECEIVING COMMUNICATIONS

13.1 By signing up to be a Member, you agree to receive communications and notices by electronic mail. Our communications may be account- and membership-related (e.g., that weve added money to your account, that a purchase has been made, that we are mailing you a check on a certain date, etc.) as well as periodic shopping-related emails that highlight coupons and special deals available to Company Members. We may communicate with you regarding the Program by electronic mail or direct mail using information you provide to us. Your consent to receive electronic communications includes any notices or other information that we may be required by law to provide you in writing or otherwise. You agree to keep us apprised of your current email address should the same change after the date you become a Member. We may also send you push notifications if you install the mobile application. If you elect to provide us a mobile number, we may use it to contact you when you make account updates or for account recovery purposes. You may receive recurring messages from us during those account changes. Standard message rates apply, and carriers are not responsible for any delayed or undelivered messages. You may opt out of receiving certain communications in accordance with our Privacy Policy.

14. COMPANY APPLICATIONS

14.1 Company may make available software applications (Company Applications) to allow you to access our Programs without visiting www.rakuten.com or www.ebates.com, including mobile applications and browser extensions. For purposes of this Agreement, references to Company Properties shall include Company Applications. Company Applications and their underlying information and technology may not be exported or re-exported into any country to which the U.S. has embargoed goods or to anyone on the U.S. Treasury Departments list of Specially Designated Nationals or the U.S. Commerce Departments Table of Deny Orders. You represent and warrant that you are not located in, under the control of or a national or resident of any such country or on any such list, and that you will otherwise comply with all applicable export control laws. If you are a U.S. government end user, we are licensing the Company Application to you as a Commercial Item as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. 2.101), and the rights we grant you to the Company Applications are the same as the rights we grant to all others under this Agreement.

15. THIRD-PARTY PLATFORMS

15.1 Social Sign On.When you access or use the Company Properties, we may make available services from one or more third parties (Third-Party Platforms). The Company Properties support Third-Party Platforms, including Facebook, Google and Rakuten ID, to make it easier for you to sign in or create your Account. Any use of Third-Party Platforms to create and access your Account is subject to the terms and conditions and privacy policies of such third parties (Third-Party Terms). Your Rakuten ID is subject to the Rakuten Terms and Conditions and Privacy Policy.

15.2 Inbox Connections.If you create your Program Account or sign in to your Program Account with your Google email account credentials, your Google email account will automatically be linked to your Program Account. We may also offer you the ability to link your email account from other service providers to your Program Account via your Program Account settings. You may disconnect your linked email accounts at any time by updating the Settings in your Program Account settings or by removing the authorization through the settings of your email account. A connection between your email account and your Program Account is not required for you to be a Member. Connecting your email account will permit us to access your email account content (Email Content). Company will not delete or modify your email content. We may use your Email Content to confirm your Cash Back faster and more reliably and to personalize your experience with the Program. To learn more about how we use your Email Content, please see our Privacy Policy.

16. YOUR FEEDBACK

16.1 You may be invited to provide us feedback, comments, ideas, suggestions, reviews and other information about our Programs (Feedback) through the Company Properties, by our member services or through one of our service providers, like Trustpilot. You hereby grant to Company and its affiliates and agents a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute and display the Feedback in any media and for any legal purpose, including, without limitation, the right to use such Feedback in advertising and promotional materials and to enhance or improve our products and services and the products and services of its affiliates.

17. COMMUNITY STANDARDS

17.1 By participating in the Program, you are becoming a Member of a community that depends on the goodwill and responsible behavior of each of our Members. Members are required to refrain from transmission or communication of images or text constituting ethnic slurs, obscenities, sexually explicit material, inflammatory or derogatory comments, or anything else that may be construed as harassing or offensive, which is targeted at the Program, the Company Properties, our employees, contractors or agents, our Affiliate Stores or Sellers, or other Members. This includes communications by means of social media or other Internet posts that violate the above community standards or promote or encourage gaming or fraudulent behavior. Members who violate this provision, as determined by us in our sole discretion, may have their access to the Program suspended or terminated without prior notice.

18. OWNERSHIP

18.1 All right, title and interest in the Program, the Company Properties and the Content belong to Company or its licensors. Additionally, Company shall maintain all right, title and interest in the Rakuten mark, the Ebates mark, the Rakuten logo, the Ebates logo and any other marks, service marks, trademarks or logos of Company and its affiliates (Company Marks). The Company Marks may not be used in connection with any product or service that is not Companys or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Company. You shall not by any means bid on any keywords with any search engine containing Rakuten, Ebates or anything substantially similar to Rakuten, Ebates, Buy.com or any other Company Mark including, without limitation, Rakuten.com, Rakuten.ca, Ebates.com, Buy.com, BFAds.net or Ebates.ca. You shall not mention or use Company in any ad text, extensions or banner ads without the express written consent of Company. All other trademarks not owned by Company that are used in the Programs are the property of their respective owners, who may or may not be affiliated with, connected to or sponsored by Company.

19. INDEMNIFICATION

19.1 You agree to indemnify Company, our Affiliate Stores, our Sellers, as well as their respective officers, directors, employees, successors, agents and affiliates, for any and all claims, damages, losses and causes of action (including attorneys fees and court costs) arising out of or relating to your breach of this Agreement or for any materials in any form whatsoever that are provided by you (or through your username and/or password). You agree to cooperate as fully as reasonably required in our defense and/or settlement of any claim. We reserve the right, in our reasonable discretion, to assume exclusive control over the defense and settlement of any matter subject to indemnification by you.

20. WARRANTY DISCLAIMER

20.1 THE PROGRAM, CONTENT AND THE COMPANY PROPERTIES ARE PROVIDED AS-IS AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE QUALITY, ACCURACY, CURRENTNESS, COMPLETENESS, RELIABILITY OR VALIDITY OF THE PROGRAMS, CONTENT OR THE COMPANY PROPERTIES, INCLUDING, WITHOUT LIMITATION, ANY PRODUCT SEARCH RESULTS, PRODUCT DESCRIPTIONS, PRODUCT AVAILABILITY, PRICING INFORMATION ADVICE, OPINION, STATEMENT, RECOMMENDATIONS, REVIEWS OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED IN CONNECTION WITH ANY PROGRAM. COMPANY DOES NOT WARRANT THAT THE FUNCTIONALITY OF THE COMPANY PROPERTIES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THEY WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHER, COMPANY DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY OR ACCURACY OF ADVERTISEMENTS FOR ANY PRODUCTS OR SERVICES OFFERED OR PROVIDED BY ITS AFFILIATE STORES OR SELLERS IN CONJUNCTION WITH THE PROGRAMS.

21. LIMITATION OF LIABILLITY

21.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, STATUTORY, EXEMPLARY, PUNITIVE OR OTHER INDIRECT DAMAGES OR FOR ANY LOSS PROFITS, LOSS DATA OR LOSS OF USE DAMAGES, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE COMPANYS MAXIMUM AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED FIFTY U.S. DOLLARS ($50) OR THE MAXIMUM CASH BACK AMOUNT YOU RECEIVED IN THE LAST FOUR YEARS FROM THE DATE OF ACCEPTANCE OF THESE TERMS, WHICHEVER IS GREATER. THIS LIMITATION SHALL APPLY TO ANY AND ALL LIABILITIES OR CAUSES OF ACTION HOWEVER ALLEGED OR ARISING, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, BREACH OF CONTRACT, OR ANY OTHER CLAIM WHETHER IN TORT, CONTRACT, OR EQUITY.

22. TERMINATION OR SUSPENSION

22.1 This Agreement is effective when accepted by you and will remain in effect until you or we terminate your membership in the Program. We may terminate this Agreement and your use of or access to the Program at any time, for any reason or no reason. Any violation of this Agreement or the rules and conditions of the Program may result in the termination of your Account and forfeiture of pending or prior Cash Back and other rewards. We may, in our sole discretion, at any time and without prior notice, discontinue, cancel, suspend, change or limit access to all or any part of the Program or any functionality, feature or other component of any Company Property. You agree that Company will not be liable to you or to any third party for any modification, suspension, or termination of the Program or your access to any of the Company Properties. If you are dissatisfied with any aspect of the Program at any time, your sole and exclusive remedy is to cease participating in the Program. Upon any termination of the Program, your right to use and access the Program, and the Company Properties, and to receive Cash Back and other rewards, will terminate. Termination will not prejudice either you or our remedies at law or in equity.

23. GENERAL PROVISIONS

23.1 Entire Agreement.These Terms and Conditions constitute the entire agreement between you and Company and govern your use of the Products or Company Properties superseding any prior agreements between you and Company with respect to the Products or Company Properties (including, without limitation, earlier versions of this Agreement that may have been accepted by you). Any representations, statements or agreements made or entered into elsewhere, whether directly or indirectly, written or oral or in advertising are not binding toward Company unless expressly confirmed in writing by Company to you. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other services, affiliate services, third party content or third party software.

23.2 Choice of Law.The validity, construction and interpretation of this Agreement and the relationship between You and Company, including the rights and duties of the parties, will be governed by the laws of the State of California in the United States without regard to its conflict of law provisions. This shall not limit the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of applicable law.

23.3 Interpretation.Headings under this Agreement are intended only for convenience and shall not affect the interpretation of this Agreement.

23.4 Waiver and Severability of Terms.Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any provision of this Agreement is held to be invalid, such invalidity shall not affect the remaining provisions, except as otherwise stated.

23.5 Assignment.You may not assign, transfer, or otherwise dispose of your rights and obligations under this Agreement, in whole or in part, without our prior written consent, and any such assignment without such consent will be null and void. Company has the right to transfer, assign or otherwise dispose of these Terms and Conditions without Your consent.

Updated: September 26,2019

If youre a Canadian resident, we encourage you to join Rakuten.ca, our Canadian site dedicated to bringing you the best Cash Back shopping experience.

Benefits of becoming an Rakuten.ca member

Big Fat Checks and PayPal payments are paid in Canadian dollars

All stores on Rakuten.ca are either based in Canada or have been verified to have Canada-friendly shipping policies

Canadian shopping on Rakuten.com

While Rakuten.ca stores all ship to Canadian addresses, some stores on Rakuten.com may not. If youre a Canadian resident anddecide to shop with Rakuten.com instead of Rakuten.ca, you'll want to verify that the stores you shop at will ship to Canada.

In addition, please be aware of the following currency conversion details:

Rakuten.com Cash Back Balances are displayed in U.S. dollars, not Canadian dollars

Orders reported to Rakuten.com in Canadian dollars are converted to U.S. dollars

Rakuten.com Big Fat Checks are paid in U.S. dollars, so check with your financial institution regarding policies, fees and currency conversion

Rakuten.com PayPal payments are converted to Canadian dollars; please see PayPals User Agreement for more information

Visit the Rakuten.ca Help Center

Rakuten Terms

These terms incorporate the Terms and Conditions for the Rakuten cash back shopping program.

Membership Rewards points at Rakuten are available to U.S. American Express Card Members with a Card enrolled in the Membership Rewards program (Eligible Card Account) only. Card Members must be a Rakuten member and link their Membership Rewards program account to their Rakuten account at rakuten.com/american-express. Card Members must use an Eligible Card Account at checkout to earn Membership Rewards points in their Rakuten account. Corporate Cards or accounts are not eligible to participate.

Once Card Members have linked their accounts they will accrue Membership Rewards points in their Rakuten account instead of Cash Back for qualifying shopping activities determined by Rakuten. All qualifying shopping trips completed prior to a Card Member linking his/her accounts including any accrued but unpaid Cash Back, will be paid in the payment method previously selected by the Card Member. Rakuten typically will transfer accumulated Membership Rewards points from the Rakuten account to the Membership Rewards program account in accordance with Rakutens current payment schedule. Rakuten reserves the right to modify the payment schedule at any time. The minimum number of points that will be transferred is 500 Membership Rewards points. Until points are transferred from the Rakuten account to the Membership Rewards program account, Rakuten in its sole discretion retains the right to make adjustments to the Rakuten account in accordance with the Terms and Conditions. Points transferred from the Rakuten account will become available in the Membership Rewards program account within 8 to 12 weeks after receipt by American Express of the points information from Rakuten. If American Express does not receive the points information from Rakuten, you will not receive the points. Please note that points will not be made available by American Express if any Eligible Card Account is canceled or past due at the time of point fulfillment.

Card Members who opt out of earning Membership Rewards points on Rakuten, will no longer be eligible to participate in this program and earn Membership Rewards points in their Rakuten account.

Membership Rewards Terms and Conditions, including those about forfeiting points, apply to Membership Rewards points in the Rakuten account. Visit www.membershiprewards.com/terms for more information. Participating partners and available rewards are subject to change without notice. The value of Membership Rewards points varies according to how a Card Member chooses to use them. To learn more, go to www.membershiprewards.com/pointsinfo.

* To qualify for a Welcome Bonus, you must be a new member and make minimum qualifying purchases totaling at least twenty-five dollars ($25) within ninety (90) days of becoming a Member.

By becoming a member, you agree to our Terms & Conditions.

All trademarks are proprietary to Ebates Inc.

2019 Ebates Inc. dba Rakuten All rights reserved. Privacy Policy

As described in the Credit Card Addendum to the Rakuten Cash Back Shopping Program Terms, qualifying purchases made through Rakuten or Ebates with a Rakuten Cash Back Visa Credit Card (the "Rakuten Credit Card") will earn 3% Cash Back (minus returns and adjustments) in addition to Cash Back earned on purchases for shopping through Rakuten or Ebates. A Qualifying purchase is a purchase made through Rakuten, excluding Rakuten Dining purchases. Certain additional exclusions, which are described in more detail below, apply. The list of exclusions below is not intended to be exhaustive. We reserve the right to modify this list at any time. In addition, to earn 3% Cash Back on your In-Store Cash Back purchases, you must link the In-Store Cash Back oer to the Rakuten Credit Card connected to your Rakuten or Ebates account and pay with the linked Rakuten Credit Card. Non-qualifying Rakuten or Ebates purchases and purchases with the Rakuten Credit Card everywhere else Visa credit cards are accepted will earn 1% Cash Back (minus returns and adjustments).

Certain Special Excluded Items

If a purchase on your Rakuten Credit Card comprises items for which Cash Back is available on www.ebates.com or www.rakuten.com as well as items for which no Cash Back is available, you will receive 3% Cash Back on the portion of your purchase attributable to the items for which Cash Back is available and 1% Cash Back on the remainder. For example, Cash Back is available in rotating categories on Amazon.com. If you purchase two products from Amazon.com with your Rakuten Credit Card and Cash Back is available for only one of the products, you will receive 3% Cash Back on the price of the product for which Cash Back is available and 1% Cash Back on the balance of your purchase.

Balance transfers, cash advances, nance charges and fees do not qualify for Cash Back.

What is our privacy policy?

Our company was founded by two former Deputy District Attorneys who take privacy and security very seriously. We know that protecting member privacy is essential to our success. Please take the time to review our complete Privacy Agreement.

How secure is my credit card information?

We comply with the Payment Card Industry Data Security Standard with respect to the environments we use to process, store and transmit payment card information to ensure your credit card information is processed securely.

Are my transactions with you secure?

Yes. We endeavor to work only with stores providing high levels of security and using Secure Socket Layer (SSL) Internet connections to protect the integrity of your transaction.

Will you sell information about me or my purchase habits?

No. For more detailed information, please review our privacy policy.

What are "cookies" and how do I enable them?

Cookies are simply text files that allow a site to recognize you when you return. This means youdon'thave to log in again and again. Cookies used by Rakuten and our network of stores are completely safe, and they are enabled by default with most browsers.

Will I start receiving "spam" if I join?

No. We send two types of emails to our members: member-services emails required to maintain the program (such as Cash Back credits and payment notifications) and promotional emails featuring especially good offers. You may choose not to receive promotional emails at any time from your account page or by clicking the "unsubscribe" link in an email. We will not sell your information to any third party.

Ebates Performance Marketing, Inc. dba Rakuten Rewards is the owner and operator of www.ebates.com and www.rakuten.com ("Company") and offers a service enabling you to enroll a payment card in order to earn rewards or benefits when you make qualifying transactions at participating merchants ("Service").

You accept these terms when you enroll a card in the Service. Company may add to, change or remove any part of these terms from time to time. If Company changes any material terms that would have a material adverse effect on your rights as they are presented to you in these terms, Company will notify you via email or through other reasonable electronic means. Your continued participation in the Service, including receiving benefits and rewards when you make a qualifying transaction at participating merchants, constitutes your acceptance of any changes to these terms.

To receive benefits and rewards through the Service, you must enroll a valid, eligible card with the Service. Company leverages the transaction matching technology provided by the Rakuten Card Linked Offer Network, Inc. ("RCLON" and together with Company, "we" or "us") to provide you the Services. Company also collaborates with third party offer networks, including but not limited to Rewards Network Establishment Services Inc. (Offer Networks) to provide you additional offers and features to the Services.

By enrolling a card in the Service, you agree that your payment card network (e.g., MasterCard, American Express, Visa) or payment processor may monitor transactions on your enrolled card at participating merchants and share Transaction Data (defined below) with us for the purposes of determining whether you have made a qualifying purchase and providing you targeted offers. Transaction Data includes, but is not limited to, merchant name, merchant location or other store identifier, transaction date, andtransaction amount. We will also share details of your qualifying purchases with Offer Networks in order for you to participate in the additional rewards programs you choose. You agree that none of the payment card networks have any responsibility or liability in connection with the Service.

You may remove your payment cards from the Service at any time by visiting My Wallet. When you do so, we will no longer receive future Transaction Data associated with your payment card, but we will retain historical Transaction Data to track rewards and benefits due under the Service and for account management and member services purposes.

Card and Transaction Eligibility

The Service is limited to payment card transactions processed through the payment card networks and supported payment card processors. If a payment card transaction is processed outside one of the payment card networks or payment card processors with which we are integrated, we will not receive the Transaction Data and we will not be able to match it with an offer. Payment cards not eligible for use with the Service include, without limitation, corporate and purchasing cards, Health Savings Account (HSA) cards, Flexible Spending Account (FSA) cards, government-administered prepaid cards (including EBT cards), insurance prepaid cards and Visa Buxx.

Not all merchant locations or transactions with your enrolled card may be eligible for benefits and rewards, including PIN-based purchases, payments made through third-party digital wallets or payment apps other than Apple Pay and other transactions not processed through the payment card networks own system. Do not use a Personal Identification Number (PIN) when paying for your purchase transactions if you want the transaction to qualify for rewards or benefits under the Service.

The rewards for which you are eligible may vary depending on a variety of factors, such as the participating merchant and your level of activity within the Service. You may be eligible for rewards and offers that are not available to others and other rewards and benefits may not be available to you. Information on the type, amount, limits, and other conditions on rewards and benefits available to you, as well as current participating merchants, are available by signing in to your account with your unique login. You are responsible for reviewing this information before you make a purchase at a participating merchant, as these details may change from time to time and may affect the rewards and offers you receive.

In some cases, a participating merchants payment card processor may experience a lag time (approximately 24 hours) between when a credit card is enrolled and when the payment card processor is able to identify and provide us with the Transaction Data associated with the card. If you believe that you are eligible for rewards for dining at a participating merchant, and those rewards have not registered in your account within 10 days of the dine, please visit https://www.rakuten.com/help/missing-cash-back We reserve the right to require that you provide a receipt from the participating merchant or documents reasonably required by us to evidence an eligible transaction in order to receive your reward.

Limits on enrolled cards

You may register up to twelve (12) cards with our restaurant program, but any one eligible card may be enrolled in only one dining program. If you subsequently enroll a registered card with another dining program that is not operated by us, we will remove your card from participating in our dining program. For example, if you enrolled your credit card to earn rewards under our Restaurants In-Store Offers, and you later enroll that same credit card to earn rewards under a third-party dining program, you will no longer be eligible to earn rewards under our Restaurant In-Store Offers, and we will notify you of this by email.

Data Sharing and Usage

To operate the Service, we will share and use payment card and Transaction Data in order to:

Provide information about your enrolled card to payment card networks so they may monitor transactions on your card at participating merchants.

Receive Transaction Data from payment card networks or payment card processors for enrolled cards at participating merchants to determine qualifying transactions and provide you with benefits and rewards. Such data may also be used to target offers that may be of interest to you in the future.

Provide all or a portion of the information collected to Offer Networks, and our respective third-party suppliers, vendors, or contractors to facilitate and administer the Services.

Analyze Transaction Data to create performance reports that may be shared with publishers, merchants and their agents. These analyses may also be used to support general marketing to encourage consumers to enroll in the Service.

Provide Transaction Data to participating merchants or their agents to validate qualifying transactions and assess the results of specific campaigns.

Share Transaction Data with certain participating publishers so they can provide rewards and benefits to you and assess merchant campaign performance.

Information Disclosed for Our Protection and the Protection of Others

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas), to protect the property and rights of Company or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

License to the Service

Subject to these terms, Company grants you a limited, non-exclusive, non-transferable and revocable license to access and use the Service. Company (or its affiliate) reserves the right to change, upgrade or discontinue the Service or any feature of the Service at any time, with or without notice.

Privacy, Security and Information Collection

By using the Services, you are authorizing us, our Offer Networks, participating merchants, Payment Card Networks, and payment card processors to obtain, provide and use transaction information related to your purchases (such as date, time and amount) at participating merchants in order to calculate rewards, redeem rewards and facilitate and make the Services available.

You agree and authorize us to collect, retain and use information collected in your use of the Service. Your payment card information will be encrypted and stored in the Services databases.

Electronic Communications

You agree that we may communicate with you by means of electronic communications regarding these terms, the Service, payment card information and any other matter relating to your use of the Service.

Termination

We reserve the right, at any time, to modify or discontinue offering the Service in our sole discretion. If you are dissatisfied with any aspect of the Service at any time, your sole and exclusive remedy is to cease using the Service. You agree that we will not be liable to you or to any third party for any modification, suspension or termination of the Service.

Service Limitations, Qualifications & Disclaimers

Any failure to comply with these terms, any fraud or abuse relating to the accrual or receipt of benefits and rewards, or any misrepresentation of any information furnished to Company or its affiliates by you or anyone acting on your behalf may result in the termination of your enrollment in the Service and forfeiture of your benefits and rewards.

The Service is being provided to member "as is," with no warranty. We reserve the right to terminate the Service at any time with or without notice. To the maximum extent permitted by law, we disclaim all representations and warranties, express or implied, with respect to the Service.

You agree to indemnify and hold Company, RCLON, the Offer Network, the payment card networks and each of their parents, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand, including reasonable attorney's fees, made by any party due to or arising out of your use of the Service.

If any provision of these terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Company's failure to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. These terms constitute the entire agreement between you and Company with respect to the Service.

Apple will soon stop supporting older Safari extensions, including the Rakuten Ebates Cash Back Button, in the Safari browser. If you currently have the Button extension and use it in the Safari browser, youll need to install the new version from the Mac App Store.

The new version is compatible with MacOS 10.13 or later and Safari 11 or later. You can continue using the old version for now, but note that Apple will remove it sometime in the near future. You can also install the Button for Chrome, Edge and Firefox.

If youre installing the Button for the very first time, follow the same steps as below.

Go to the Mac App Store. Alternatively, when you have the Safari browser open, you can select Safari in the upper left of the menu bar and then Safari Extensions. The Mac App Store will launch.

Look for the Rakuten Ebates Cash Back Button on the page, or select Done in the upper right and search for Rakuten Ebates Cash Back in the upper-left search box on the Mac App Store page.

Select Get in the upper-right corner, which will turn into Install. Select Install, then Open when the installation is complete.

Youll see a success message. To finish, select Enable Rakuten Ebates in Safari. Important: You must enable the Button for it to work.

If you accidentally close the window to enable the extension, select Safari in the upper left of the menu bar and then Preferences. Then, go to the Extensions tab and check the box for Rakuten Ebates Cash Back on the left.

Your Button should now be installed and ready for use. If you had the old version previously installed, this new version will replace it automatically.

Ebates Performance Marketing, Inc. dba Rakuten Rewards (Company or we") makes available shopping programs through www.rakuten.com, www.ebates.com and related mobile and software applications (Services). This Privacy Policy describes how we collect, use, share and protect information in connection with the websites, mobile websites, mobile applications, browser applications and any other Services that refer or link to this Privacy Policy. Company is part of the Rakuten Group, which includes the affiliates and subsidiaries of our parent company, Rakuten, Inc., based in Tokyo, Japan.

1. Collection of Information

We collect, process and use your information when you:

Register for our Services or sign in to an existing account

Visit our website(s)

Access our application(s)

Connect to our Services using third-party accounts, such as your email, social media or payment account(s)

Contact us for support

Participate in our shopping or influencer programs

Enter a sweepstakes, contest, promotion, survey or poll

Further, we and our service providers automatically collect certain information about you through:

Interaction with our Services

Cookies and other tracking technologies

Location-identifying technologies

Monitoring and analyzing trends, usage and activities

The types of information you provide may include personal information. Personal information means information that can be used to identify you (whether alone or in combination). The personal information you may provide to us includes:

First and last name

Email address

Mailing, billing and/or shipping address

Phone number

Payment information (such as payment account name, payment account number, payment card expiration date and billing address)

The product or service requested or purchased

How you connect to our Services, such as your IP address, unique device identifiers, device or session IDs and information regarding the network and connected hardware (e.g., computer or mobile device)

Browsing, shopping and purchase history

Your geolocation

Click-stream data (the page-by-page paths you take as you browse through our Services)

By signing into the Service through a third party social networking service (Social Networking Service), such as Facebook or Google, you give us permission to access, store and use any information that you permit the Social Networking Service to share with us in accordance with the privacy settings applicable to your account with that Social Networking Service. If you elect to use Google to create or sign in to your Service account, your Google account will be automatically linked to your Service account, and we will receive access to your Google email content. We may also offer you the ability to link your email account from other email service providers. If you elect to link your email account with your Service account, we will also have access to your email content. Email content from your linked email accounts shall collectively be known as Email Data. You can change these settings in accordance with Section 4 (Your Choices). The Email Data and any other information we collect in connection with Social Networking Services is subject to this Privacy Policy, except where otherwise noted.

2. Use of Information We Collect

We may use information about you in the following ways.

Manage Your Account

If you provide us personal information, we may use it to: (i) process your registration with our Services, including verifying whether your email address is active and valid and enrolling you into our programs; (ii) facilitate and manage your purchase transactions; (iii) track your shopping, deliver you rewards or payments and identify opportunities for rewards and/or offers; (iv) send you technical notices, updates, security alerts and administrative messages; (v) provide you member services regarding your account and reply to your questions, comments and requests; and (vi) comply with legal and regulatory provisions in force and with the competent judicial authorities in each geographical jurisdiction that the Company operates in. We may also use your information to assess risk and prevent fraud.

Improve Our Services

We may process information through analyzing and monitoring usages and trends and performing statistical analyses to improve our Services and the websites, applications, marketing efforts and the products and services of our affiliates to provide a better service to you in the future. We may also use this information to adapt Service content to be more likely to be of interest to you. With the exception of Email Data, we may also share information with our affiliates within the Rakuten Group for those affiliates to analyze and monitor usage and trends to improve their services and websites.

Provide You Marketing Information

With the exception of Email Data, Company may use information to provide you more personalized offers and/or special offers, discounts and similar information. Company may send you newsletters, rewards, discounts, promotion codes, events and general information about the service if you consent. You can manage these communications in accordance with Section 4 (Your Choices) below. To match your profile and interest, we may use your information to create a profile of your preferences and provide you content and features. We may use your information (excluding Email Data) to provide you advertisements.

Administer Contests, Sweepstakes and Promotions

From time to time, Company may invite you to enter various contests, sweepstakes, surveys or promotions. If you choose to participate in a contest or promotion, your personal information may be used to administer the contest, such as to determine your eligibility for the contest or to award a prize.

3. Sharing of Information

We may share the information we collect, including your personal information, under the following circumstances.

Service Providers and Business Partners

We may share your Personal Information with third party service providers (which may include Company affiliates) to operate our Services. We may share your Personal Information with our service providers that provide member support, process payments, and perform other business operations on our behalf, under our instructions and in compliance with appropriate technical and organizational security measures to protect your data. For example, we may partner with other companies to provide you support services, authentication services, prevent fraud on our Services, administer our promotions, referral programs, sweepstakes, and surveys, perform analytics, maintain the accuracy of our databases, facilitate your travel reservations, fulfill your product purchases, and administer your rewards or payments. Further, we may share your information (excluding Email Data) with our financial institution partner, Synchrony Bank, for the purposes of providing rewards or benefits to you and marketing our co-branded credit cards to you. We will not sell your Personal Information, Email Data or your payment information, but we may rent, sell, and share other information that cannot be used to identify you with merchant partners, third parties, or affiliates.

Rakuten Group Companies

We work closely with our affiliated businesses and companies within the Rakuten Group and share your personal information for our internal business administration. We may also share this information with our affiliates within the Rakuten Group for those affiliates to analyze and monitor usage and trends to improve their services and websites. We may also share your account credentials (username, email address, encrypted password) and related personal identification (first and last name and address) with other companies in the Rakuten Group, so you will be able to use your username and password on other Rakuten websites and services. As long as you do not connect to another Rakuten service, your identifiers (username, email address, encrypted password, first name, last name and address) are shared only with our parent company, Rakuten, Inc., for the purposes of operating our authentication service.The Rakuten Group will not sell your personal information or your payment information, but may rent, sell and share other information that cannot be used to identify you with merchant partners, third parties or affiliates. Information that we may rent or sell will not include your personal information and does not include payment information.

Protection of Rights and Other Legal Purposes

We may share the information we collect, including personal information, to the extent permitted by applicable law, (i) in response to subpoenas or other legal processes or if in our good faith opinion such disclosure is required or permitted by law; (ii) at the request of governmental authorities conducting an investigation; (iii) to defend our terms and conditions or other policies applicable to our Services; and (iv) to protect the rights, property, life, health, security and safety of Company or any third party.

Business Transfers

We may share the information we collect, including personal information, with any third party in connection with, or during negotiations of, any proposed or actual merger, purchase, sale (including a liquidation, realization, foreclosure or repossession) or any other type of acquisition of all or any portion of Company assets, conveyance or transfer of all or a portion of our business to another company.

4. Your Choices

You may in some cases have the option to decline providing us information. However, your choice not to provide information may impact your use of certain features or services. You may unsubscribe or opt out of receiving marketing communications from us by using the unsubscribe link on the footer of our marketing emails, by logging in to your account and updating your settings or by using the Contact Us option through the Services. Upon request, we will provide you with information about whether we hold any of your personal information. We encourage you to maintain the accuracy of the information you submit to us, such as the information you provide to register for your account. The Services may allow you to access, review, correct, update and remove or make inaccessible personal information you have provided through your account settings. With respect to linked email accounts, you may unlink your email account from your Service account by updating or switching off the connection in your account settings within the service. You may provide account updates and changes by logging into your account and changing settings or by using the Contact Us option through the Services. With respect to our mobile and other applications, you can prospectively stop all collection of information by the application by uninstalling the application. You may at any time opt out from further allowing us to have access to your location data by adjusting the permissions in your mobile device. We will make good-faith efforts to make requested changes in our then-active databases as soon as reasonably practicable.

5. Data Security and Retention

We take reasonable measures to protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. We use a secure, encrypted connection (using a TLS protocol) on all pages where you access or transmit personal information. Although Company uses reasonable efforts to help protect your information, transmission via the Internet is not completely secure and Company cannot guarantee the security of your information collected through our Services. Except as otherwise set forth under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access or other causes beyond our control. We retain the information collected via our Services until you choose to close your account. After that time, we may aggregate the data and retain it for analytical purposes. We may also retain your information on backup media to comply with applicable law, to support financial audits, to resolve disputes, to maintain compliance efforts and for other legitimate business reasons.

6. Electronic Communications

By signing up for an account, you may receive periodic emails from Company. If you consented to receiving promotional email communications, you can opt out of receiving such communications from us at any time by (i) following the instructions provided in those communications; (ii) modifying your Email Preferences in the Account Settings of your account; or (iii) contacting us through the Services. Please note that even if you opt out of receiving promotional communications, we may continue to send you non-promotional emails and other types of communications, as permitted by law, such as service emails relating to our ongoing business relationship. Service emails contain service-related announcements that affect your account, such as product order confirmations, reward or payment updates, and responses to your comments and feedback submitted to us. Company mobile applications, browser extensions and websites may send you notifications, such as alerts, sounds and icon badges. Push notifications or in-app messages may include both operational messages and promotional messages regarding products, services and offers that may be of interest to you. When using mobile applications, push notifications and other mobile alerts can be configured in the settings of your mobile device. As with emails, even if you opt out of receiving promotional communications, we may continue to send you non-promotional push notifications, such as those about your use of the applications or our ongoing business relations. If you elect to provide us a mobile number, we may use it to contact you when you make account updates or for account recovery purposes. You may opt out of such messages by removing your mobile number in your account preferences or replying STOP to any incoming messages.

7. Cookie Policy

We and our partners use cookies and similar technologies to analyze trends, administer the website, track users movements around the website and gather demographic information about our user base. We use cookies for many purposes, including, without limitation, authentication and tracking user preferences or web pages visited while using our Services. You may control the use of cookies at the browser level. If you choose to disable cookies, it may limit your use of certain features or functions on the Service.

8. Analytics, Targeting, Tracking

We, and third parties with which we partner, may also use cookies, pixels and other technologies to automatically collect information about your use of the Services, such as your click-stream data, browsing history, IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. Data collected from a browser or device may be used with another computer or device that is linked to the browser or device on which such data was collected (also known as cross-linking). We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms. These third parties may also collect personal information about your online activities over time and across different websites when you use our Services to help predict your preferences and to display (and to enable other third parties to display) ads to be more likely to be of interest to you. Some third-party service providers that we engage (including third-party advertisers) may also place their own cookies on your browser. If you wish to opt out of interest-based advertising, click here. Note that this Privacy Policy covers only our use of cookies and does not include use of cookies by such third parties.

9. Third-Party Websites

The Services contain hyperlinks to websites of merchants, retailers and other websites or locations that we do not control and are operated and controlled by third parties (Third-Party Websites). Our Privacy Policy does not apply to these Third-Party Websites and we make no representations regarding the policies or business practices of any such Third-Party Websites. We encourage you to review, and if necessary, adjust, your privacy settings on the applicable Third Party Websites.

10. Referral Programs

Company may offer features that allow you to inform an individual about our Services. If you choose to use our referral features, we will ask for your referrals email address to send them an electronic communication inviting them to join our Services. Company will store this information for the sole purpose of sending this email and tracking the success of our referral program. If you choose to participate in our referral programs, you represent and warrant that you have a personal relationship with your referral and that you are authorized to share their information with Company for the purpose of sending this communication to invite them to join the Services.

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected].

11. Changes to This Privacy Policy

This Privacy Policy is current as of the effective date set forth below. Company reserves the right to change this Privacy Policy from time to time consistent with applicable privacy laws and principles. If we make changes to this Privacy Policy, we will notify you by revising the date on this Privacy Policy. In some cases, we may provide you with additional notice (such as adding a statement to the homepages of our Services or sending you an email notification).

12. Contact Us

If you have any questions regarding this Privacy Policy, please feel free to contact us by email at [email protected] or by mail at 800 Concar Drive, Suite 175, San Mateo, CA 94402, Attn: Rakuten Rewards Legal.

Updated: September 5, 2019

You can earn Cash Back shopping in person at select stores, just like you do online.

Heres how to get started with earning In-Store Cash Back:

Select your offer.

In-Store Cash Back Terms & Conditions

See our In-Store Cash Back offers and select Link Offer for the store where youd like to shop.

Link the offer to your card.

Enter your credit or debit card information, or link the offer to an existing card in your account. You can add as many cards as you like.

Pay with your linked card to earn Cash Back.

Use the same card to pay for your purchase at the store.

Important: If youre using a debit card, select Credit when paying. That means youll sign a receipt instead of entering your PIN. This is the only way we can track your Cash Back.

Tips for maximizing your In-Store Cash Back:

Relink the store offers after you shop. Linked offers are valid for one purchase only.

Easily use our App to link an offer right in the store! Linked offers are available for use instantly.

Once you have our App, make sure push notifications are turned on so youll be alerted to exclusive In-store Cash Back deals near you.

Getting your In-Store Cash Back

Just like online Cash Back, In-Store Cash Back must be confirmed by the store. This could take a few hours or days. Once the store confirms your purchase, youll see the Cash Back in your account. Well also send you an email letting you know your Cash Back is on its way.

Card safety and security

We take your privacy and security very seriously. Your credit card data is safely stored in a secure, encrypted environment that has been certified as compliant by the Payment Card Industry Security Standards Council (PCI). You can learn more about PCI compliance at https://www.pcisecuritystandards.org. For more information on how Rakuten handles your private information, please see our main Privacy Policy and the .

You can make special requests (such as a late check-in time or a rollaway bed) as you book your hotel room. Rakuten Hotels will pass your requests along to the hotel, but we cannot guarantee availability for the room type and rate you requested. You may wish to call the hotel directly prior to your stay to confirm availability.

How to make special requests

Find the hotel and room you like and start the booking process

In the "Traveler Info" section, look for the "Special Requests" input field

In the "Special Requests" input field, enter your requests (such as rollaway beds or late check-in)

Complete your booking

If the "Special Requests" section is not available on the booking page, contact the hotel directly to confirm they have the required accessibility features.

Booking rooms for a group

At this time, you can book a maximum of eight rooms within a single reservation. Group reservations for nine or more rooms are not presently accepted. To book nine or more rooms at a given hotel for the same dates of stay, separate reservations are required.

Finding a pet-friendly hotel

How to find a pet-friendly hotel:

From the main Rakuten Hotels page,enter your travel destination and dates, and select "Search"

From the search results, scroll to and open the "Amenities" filter and select Pet-friendly (conditions apply)

Your search results will update to show only hotels that allow pets

Hotels typically only offer a limited number of rooms that can accommodate pets. In addition, hotels may limit the number and weight of pets allowed in your room, or they may require a small deposit. On your hotels page, scroll down to the Hotels Small Print section for specific rules and restrictions.

We recommended you follow-up with your hotel directly to ensure a pet-friendly room has been secured for your booking.

Learn More About Booking a Reservation

Welcome to Rakuten, the best way to earn Cash Back and find deep discounts when you shop. Since 1997, Rakuten has helped shape the way people shop online. We acquired Ebates in 2014 and have grown to over 12 million members to remain the largest, free member-based savings programs in the U.S. To date, our members have earned over $1 billion in Cash Back.

How does Rakuten work?

Rakuten saves you money by using a simple business model: Stores pay Rakuten a commission for sending our members to shop at their websites. Rakuten then splits that commission with you, in the form of Cash Back.

To earn Cash Back:

Join Rakuten: Its free and only requires an email address and a password.

Start a shopping trip with Rakuten by clicking on one of our links (on our site, in an email or in our mobile app, for example).

Youll be notified that Cash Back has been activated, and then just shop as you normally would.

And thats it! Once the store notifies us of your order, Cash Back will be added to your account. Then, every quarter, we send you your Cash Back as a Big Fat Check or PayPal payment.

Learn More About How Rakuten Works

How is Rakuten different?

Whenever you click through a link to shop at a store (from social media or in promoted search results, for example), its likely that store is paying for your click. The difference in shopping with Rakuten is that when stores pay us, we pay you.

Even better:

Membership is free.

Theres no limit to how much Cash Back you can earn.

There are no rebate forms to mail in or points to countwe just send you your Cash Back, no strings attached.

Learn More About How to Join

Join Now

Due to the new standards set forth by the General Data Protection Regulation (GDPR), were currently unable to offer our services to residents of the European Economic Area (EEA).

What is the GDPR, and how does it affect Rakuten?

Created under EU law, the GDPR is a new regulation that affects how personal data is used and stored. Because Rakuten depends on our members data to link shopping activity to earning Cash Back, we must do additional work to ensure our services are in compliance with the new standards. As a result, residents of the EEA are currently experiencing a disruption in their ability to use Rakuten.

While we regret not being able to serve some of our valued members, were committed to protecting your personal data and letting you know exactly how its being used. Please know that were actively working to restore service to affected Rakuten members in a way that complies with the GDPR.

Can EEA residents still use Rakuten to earn Cash Back?

Unfortunately, not at this time. EEA residents can still access My Account, including their payment history, reservations and other account settings. In addition, all Rakuten members have access to our Help Center and Member Services team.

Im an EEA resident. What happens to my Cash Back now?

Rest assured that any Cash Backyou'vealready earned will still be paid to you on our regular schedule. Youre not able to earn additional Cash Back at this time, but you can still access My Account, including your payment history, reservations and other account settings. Please know that were actively working to restore service to affected Rakuten members and appreciate your patience.

If you have any questions, please contact us.

If your payment was declined, it may be due to one of the following reasons:

A typo in the payment details, such as incorrect billing address or payment card expiration date. Please verify you entered accurate information.

Entering an unsupported payment method. Check on the payment page whether your payment method is accepted.

Your payment card issuer couldnt authorize your transaction due to a temporary technical issue. Please contact your card issuer or try again.

The payment card issuer noticed a charge that doesnt fit your normal spending pattern and blocked the transaction to protect you. Please contact your card issuer for help.

Exceeding your payment card limit. Please confirm that the payment card has enough funds available (either check your account balance or contact your card issuer), or try another card.

Learn More About Booking a Reservation

You can update the email address and password you use to sign in to your account in your Account Settings.

Note: You must be signed in to your account with your current email address and password to make changes.

Big Fat Check Settings Mailing Address

A mailing address is required for payments of all types, including PayPal. Please make sure to change or update your address when you move to ensure timely and accurate delivery of your payments.

Update My Name or Address

Track My Payment

Big Fat Check Settings Payment Type

There are two ways to receive your Cash Back payments:

Big Fat Check

PayPal payment

View or Change My Payment Type

Learn More About Choosing Your Rakuten Payment Method

Social Media Connections

You can connect your Rakuten account to Facebook and Google. Connecting your social media accounts allows for easy sign-in access. We do not post anything without your permission.To connect your Facebook account, the email addresses of your Rakuten and Facebook accounts must be the same.

View or Change Your Social Media Connections

My Account has several features to help you track your Cash Back.

My Shopping Trips

Creating a RakutenShopping Trip qualifies your transaction for Cash Back offers. Shopping trips also allow us to track your Cash Back. When Cash Back has been added to your account, you will see a check mark in the Cash Back column on the Shopping Trips page.

Shopping Trips are separated by month. To view your Shopping Trips within the last 3 months, you can change the month on the dropdown menu in the upper right hand corner. View My Shopping Trips

Learn More About Shopping Trips

My Cash Back Balance

Your Cash Back Balance is updated every time you earn Cash Back. It includes all recently added Cash Back from online orders, credit card purchases, In-Store Cash Back and other qualified offers.

When your payment is prepared, your Cash Back Balance will be cleared and moved over to your Big Fat Check History. This happens every three months, in accordance with our payment schedule.

There is a 45-day window between the end of the payment period and when payments are delivered. Any Cash Back that is earned after a Cash Back posting period has ended will be added to your next eligible Big Fat Check.

View My Cash Back Balance

Missing Cash Back

My Big Fat Check History

You can see all of the Cash Back you have been paid in your Big Fat Check History.

Your most recent Big Fat Check and transactions are displayed. To view all previous Big Fat Checks, change the date on the dropdown menu in the upper right hand corner. Learn More About Payments

Track My Payment

There are two ways to receive your Cash Back payments:

Big Fat Check

PayPal payment

Either method you choose is completely free. Payments are sent every three months on our payment schedule.

Big Fat Check

If you opt for a Big Fat Check, you will receive a check issued to the name and address in your Account Settings (or Choose How to Get Paid in the App).

PayPal

Payments can be sent to the PayPal account of your choice. Youll be asked for verification when you select this method or update your PayPal email address. For more information about PayPal verification, please visit PayPal.

If you choose to receive a PayPal payment, your payment will be issued to the account associated with the PayPal email address in your Account Settings (or Choose How to Get Paid in the App).

Track My Payment

How to use it

When you shop online, you can activate Cash Back by clicking on the drop-down notification that appears when shopping directly on a stores site. You can also activate Cash Back through the Cash Back Button icon that appears on your browser bar. In both cases, you will be notified that Cash Back has been activated.

You can tell by the color of the icon whether Cash Back has been activated:

Purple - The website youre on does not offer Cash Back.

Red - Cash Back is available. Click the icon and then the Activate Cash Back button.

Blue - Youve activated Cash Back, and youre ready to shop.

More features

You can click on the Cash Back Button to search for deals on the site youre visiting, or to get a snapshot of your account, including how much Cash Backyou'veearned to date.

Cash Back Activated confirmations

When you activate the Cash Back Button, you will receive a confirmation that a RakutenShopping Trip has been started. If youdon'treceive that confirmation, that means we werent able to offer Cash Back.

While the overwhelming majority of our merchants do participate in the Cash Back Button program, a select few may not. If thats the case, we recommend that you visit Rakuten.com and click through to their site to start a RakutenShopping Trip.

Its critical to click the Cash Back Button every time you make a purchase. If you click the Cash Back Button and make a purchase, then surf elsewhere on the Web and return to that store to make a second purchase, your second purchase will not earn Cash Back unless you click on the Cash Back Button and start another Rakuten Shopping Trip first. This is because the merchant needs us to prove to them that we sent you to their store.

Installing the Rakuten Cash Back Button

Learn More About the Cash Back Button

All returns and cancellations are subject to each stores specific policy. Returned or cancelled orders may void Cash Back and be deducted from your Cash Back Balance, depending on the stores policy. If a store processes your exchanged order as a cancellation and a new transaction is created, the exchange may be treated as a cancelled order.

To ensure you receive Cash Back on exchanged orders, you can instead return the item and place an entirely new order at that store. Just make sure to start your shopping with Rakuten.

Visit My Account

Learn More About Rakuten Shopping Trips

To earn Cash Back, you must start shopping at Rakuten and click the link to your favorite store.

Activating Cash Back

You know youre earning Cash Back if you click on aRakuten link (on Rakuten.com, in an email, in the Rakuten App or with our Cash Back Button) and get a confirmation pop-up that Cash Back at that store is now active. Look for the pop-up confirmation before you shop.

Learn More About Rakuten Shopping Trips

Where to Find Your Cash Back

You can visit Cash Back Balance to verify that you earned Cash Back on a purchase. We usuallycan'treport Cash Back immediately at the time of purchase because it takes time for the store to notify us that you placed an order. Depending on the store, this can take from a few hours to several days.

Once the store confirms thatyou'vemade a purchase, well add Cash Back to your account and notify you. At that point, the amount will be viewable in Cash Back Balance.

Missing Cash Back Learn More About How to Earn Cash Back

Welcome to Rakuten Hotels! By using Rakuten Hotels, you agree to be bound by these terms. These terms incorporate and supplement the Terms and Conditions for Cash Back shopping. All capitalized terms used but not expressly defined under these terms will have the meanings given to them under the Terms and Conditions for Cash Back shopping. Rakuten Hotels is brought to you by Ebates Performance Marketing, Inc. dba Rakuten Rewards(we or us) in partnership with Travelscape LLC. Please review the Partner Terms and Conditions prior to making your travel bookings.

Use of Rakuten Hotels

Rakuten Hotels is provided to assist you in searching for hotels and making hotel reservations. As a condition of your use of this Rakuten Hotels, you warrant that: 1) you are at least 18 years of age; 2) you will use Rakuten Hotels in accordance with these terms; 3) you will only use Rakuten Hotels to make legitimate reservations for you or for another person for whom you are legally authorized to act; and 4) any and all information supplied by you on Rakuten Hotels is true, accurate, current, and complete. Rakuten has the right to change these terms in whole or in part, at any time, with or without notice.

Your Cash Back

When you make a reservation on Rakuten Hotels (Booking), you will earn a portion of your purchase in Cash Back. Cash Back is calculated on the amount you pay for your Booking only. Cash Back is not available on any insurance, taxes, service fees, charges for optional incidentals (such as minibar snacks or telephone calls), regulatory surcharges, and any other fees, charges, and surcharges that the hotel may assess upon check-out. When you are signed into your Rakuten account, you may view nightly rates with the expected Cash Back already deducted from the rate (After Cash Back Rate). The After Cash Back Rate is not a discount. You will still be charged by the full nightly rate and earn your Cash Back after your stay. Cash Back is only paid on completed hotel stays. Please allow up to fourteen (14) days after your hotel stay for Cash Back to be added to your account. Cash Back will be paid out in accordance with the Terms and Conditions for Cash Back shopping.

Hotel Supplier Policies

Separate terms and conditions from the hotel and/or hotel supplier (Hotel Supplier) will apply to your Booking. These terms will be made available to you during the booking process and on the Hotel Supplier websites. Please read those terms and conditions carefully before making any Bookings. You agree to abide by the terms imposed by any Hotel Supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Hotel Suppliers rules and restrictions regarding your stay.

Payment

To make a Booking, you must provide us your payment information. We will collect, use, and share your payment information with our partners and Hotel Suppliers solely to facilitate your Booking. We will securely store and use your payment information as described in our Privacy Policy. You acknowledge that Travelscape, LLC or Vacationspot, SL shall be the merchant of record for your Bookings and shall be treated by any tax authority in any pertinent jurisdiction as the supplier to the Booking for VAT (Value Added Tax) purposes as applied by Directive 2006/112/EC.

Cancellations

You may view your past and upcoming Bookings on Rakuten Hotels at any time. Any cancellations will be subject to the policies of the Hotel Supplier, which may include minimum nightly rate charges, penalties, tax recovery charges, and other service fees set forth in the Hotel Supplier policies. Cancellation does not guarantee a refund. Please review the cancellation policies of the Hotel Supplier prior to making your Bookings. If you cancel or modify your Booking outside of Rakuten Hotels (for example, over the phone or with the Hotel Supplier directly), we will not be able to track your Booking and credit your Cash Back. To ensure your Cash Back is properly credited to your account, please make any and all modifications to your Bookings on Rakuten Hotels. This may mean canceling a reservation and rebooking it on Rakuten Hotels.

Support

We will provide you support for issues relating to your Cash Back and issues with operation of the Rakuten Hotels. If you are dissatisfied with any aspect of your hotel experience, your sole and exclusive remedy is to contact the Hotel Supplier.

Communications

You agree that we may communicate with you by means of electronic communications regarding these terms, your Bookings, your payment information, and any other matter relating to your use of Rakuten Hotels.

Information Usage and Sharing

When you use Rakuten Hotels, we may also collect and store information relating to your use of Rakuten Hotels (Usage Information). Usage Information may include, but is not limited to, information about past and upcoming Bookings and your search history on Rakuten Hotels. We may use and share Usage Information to:

1. Manage your account and provide you information about your Bookings.

2. Provide you benefits and rewards, such as Cash Back.

3. Provide you more relevant offers that may be of interest to you in the future.

4. Improve your experience on Rakuten Hotels and our products and services.

For more information on how we collect and store information, please review our Privacy Policy.

Information Disclosed for Our Protection and the Protection of Others

We cooperate with government, law enforcement officials, and private parties to enforce and comply with the law. We may share your information in response to a legal request (like a search warrant, court order, or subpoena) if we have a good faith belief that the law requires us to do so. We may also share information when we have a good faith belief it is necessary to detect, prevent, investigate, and address fraud and other illegal activity or to protect ourselves, you, and others. For example, we may provide information to third-party partners about the reliability of your account to prevent fraud and abuse on and off of Rakuten Hotels. Information we receive about you, including payment information related to your Bookings, may be accessed, processed, and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

Intellectual Property

We, along with our corporate affiliates, the Hotel Suppliers, and other licensors own all of the text, images, software, trademarks, service marks or other material contained on Rakuten Hotels. You will not copy or transmit any of the material except for your personal, non-commercial use. Your use of and access to Rakuten Hotels does not grant you any license or right to use any of the marks included on Rakuten Hotels.

No Warranty

We try to keep Rakuten Hotels safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to Rakuten Hotels. Booking updates and other notification functionality from us, our partners, and Hotel Suppliers may not occur in real time. Such functionality is subject to delays beyond our control. By using Rakuten Hotels, you agree that you are using Rakuten Hotels and making Bookings at your own risk, and that they are provided to you on an AS IS and AS AVAILABLE basis. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitations on Liability

To the maximum extent permitted by applicable law, we (including our parent, subsidiaries, and affiliates) and our officers, directors, agents, and employees are not liable, and you agree not to hold us responsible, for any damages or losses, including, but not limited to, loss of money, goodwill or reputation, profits, other intangible losses, or any special, indirect, consequential damages, or damages resulting directly or indirectly from your use of or your inability to use Rakuten Hotels; pricing and hotel descriptions provided on Rakuten Hotels; delays or disruptions on Rakuten Hotels; glitches, bugs, errors, or inaccuracies of any kind on Rakuten Hotels; content, actions, or inactions of third parties; your hotel experience; a suspension or other action taken with respect to your account or breach of these terms; or the manner in which the hotel offerings appear on Rakuten Hotels. TO THE MAXIMUM EXTENT ALLOWED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES RELATED TO YOUR USE OF RAKUTEN HOTELS, REGARDLESS OF REASON, WILL NOT EXCEED US$100.

Termination

We reserve the right, at any time, to modify or discontinue offering Rakuten Hotels in our sole discretion. If you are dissatisfied with any aspect of the Rakuten Hotels at any time, your sole and exclusive remedy is to cease using Rakuten Hotels. You agree that we will not be liable to you or to any third party for any modification, suspension, or termination of Rakuten Hotels.

Miscellaneous

Any failure to comply with these terms, any fraud or abuse relating to the accrual or receipt of benefits and rewards, or any misrepresentation of any information furnished to us, our partners, or our affiliates by you or anyone acting on your behalf may result in the termination of your account and/or forfeiture of your benefits and rewards, including any Cash Back. You agree to indemnify and hold us and our parents, subsidiaries, affiliates, officers, directors and employees, harmless from any claim or demand, including reasonable attorneys fees, made by any party due to or arising out of your use of Rakuten Hotels.

These terms shall be governed by and construed in accordance with the laws of the State of California, without reference to conflicts of law rules. As a condition of the use of Rakuten Hotels, you agree to submit to the personal and exclusive jurisdiction of the courts located within the county of San Francisco, California. These terms and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction.

If any provision of these terms is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. Our failure to insist upon or enforce strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. These terms, along with the Terms and Conditions for Cash Back shopping and our Privacy Policy, constitute the entire agreement between you and us with respect to the subject matter hereof. In the event of a conflict between these terms and the Terms and Conditions for Cash Back shopping, these terms will supersede.

The Rakuten Cash Back Button is the easiest way to get Cash Back while you shop.Simply add the Cash Back Button as an extension to your browser, and it will automatically notify you of Cash Back and discounts when you visit your favorite stores.

Whats a browser extension?

A browser extension (sometimes called an add-on or plug-in) is a special feature browsers offer their users to make their lives easier. A common browser extension is an ad blocker, but there are also buttons to activate frequently-used tools like Facebook and Pinterest. Using a browser extension button eliminates the step of having to visit the website first to activate the tool you want to use.

Similarly, the Rakuten Cash Back Button lets our members earn Cash Back without having to go to Rakuten.com first. While youre shopping, the Cash Back Button proactively reminds you to Activate Cash Back, to start aRakuten Shopping Trip and qualify your purchase for Cash Back. It also alerts you to discounts and other promotions the store offers. So you shop normally, with no interruptions, and the Cash Back Button does the work for you.

Is it safe to use?

Yes. We do not use the Cash Back Button to install any other software on your machine, it cannot harm your computer, will not impact your browsing and will not collect and share your personal information. Its only purpose is to help you earn Cash Back and get the best deals as easily as possible.

How to Install the Cash Back Button

Learn More About the Cash Back Button

In general, Rakuten Hotels will be notified about the completion of your hotel stay shortly after you check out.Full details about your reservation, however, are reported within the subsequent weeks to allow time for proper reconciliation of refunds, credits, etc. These details about your reservation are generally reported to Rakuten on the 16th of the month following your stay.

As a rule of thumb, Cash Back may not definitively post to your account until 14 days after travel.

If you completed your hotel stay more than 14 days ago and stilldon'tsee the related Cash Back in your account, please let us knowso we can help !

Learn More About Cash Back

Can I use special offers and coupons and still earn cash back reward?

In cooperation with our stores, we provide you with specials and coupons that you can combine with cash back for maximum savings. We provide you with an extensive list of store specials and coupons. Please refer to the Coupons & Specials page or the store search for these offers. If you choose to use coupons and specials that are not listed on www.ebates.com or www.rakuten.com, we cannot guarantee that you will be eligible to receive an Ebates cash back reward on your purchases.

Furthermore, please be advised that coupons and special offers listed on www.ebates.com or www.rakuten.com are subject to change. Restrictions may apply. We try to present the most accurate offers but cannot make guarantees due to the time-sensitive nature of these promotions.

What purchases are eligible for double cash back?

Every day we pick at least one store and doubles the cash back on purchases for a twenty-four hour period only. To be eligible for double cash back, your purchase must be made during a shopping session that originates from a link from www.ebates.com or www.rakuten.com between 12:00 AM and 11:59 PM PST on the day it has been selected by us, and make a purchase.

Do all purchases qualify for cash back rewards?

Virtually every item you purchase through www.ebates.com or www.rakuten.com qualifies for cash back. We cannot, however, give cash back for taxes, shipping, or any portion of a purchase that is paid for with gift certificates or a store credit. Any purchase of products and services in which the transaction is substantially completed by telephone does not qualify for cash back. In addition, a few specific stores place minor restrictions on cash back eligibility. If you'd like to know if a store has any restrictions or exceptions, please visit that store's page on our website. Note that store exceptions change regularly and we reserves the right to cancel or delay cash back payments when affiliated stores alter their policies or refuse to pay us a commission.

What does Coupons Only and No Discount mean?

When a store is dubbed Coupons Only or No Discount, you will not receive cash back on your purchases from that store. You can use the coupon codes posted on www.ebates.com or www.rakuten.com to get great deals at Coupons Only stores by clicking through the links on www.ebates.com or www.rakuten.com and using the coupon codes at check out.

Do gift certificates qualify for Cash Back rewards?

We cannot give cash back for the portion of a purchase that is made with gift cards or certificates. We can, however, give Cash Back on select gift cards purchased at stores via www.ebates.com or www.rakuten.com. To see a list of these stores, visit our Gift Cards page.

We offer several features and tools, so you can earn Cash Back in the ways that work best for you.

The Rakuten Mobile App

Our 4-star Rakuten App ensures youre always connected to savings.

To get started, visit your app store to find the Rakuten App and download it onto your mobile device. Onceyou'vedownloaded the app, you can activate aRakuten Shopping Trip by clicking aRakuten link.

Whenyou'vestarted a Shopping Trip, a window will open within the Rakuten App that lets you know that Cash Back has been activated. That window will then direct you to the stores site to start shopping. If for any reason that store does not offer Cash Back through the mobile app, you will be notified in the activation window.

Learn More About Rakuten Mobile Apps

The Rakuten Cash Back Button

Our Cash Back Button is an automated tool that proactively finds discounts and lets you earn Cash Back without visiting Rakuten first.

To get started, first visit your browser store, search for the Rakuten Cash Back Button and download it. Onceyou'vedownloaded the Cash Back Button, youll see it in your browser bar.

Then, when you visit a stores website, youll get a drop-down notification of the Cash Back and coupons offered at that store. Simply click on that drop down to start earning Cash Back, without interrupting your shopping.

You can also activate Cash Back through the Cash Back Button icon that appears on your browser bar by clicking on store cards, coupons and more. In both cases, you will be notified that Cash Back has been activated.

If for any reason, the store does not offer Cash Back through the Cash Back Button, the notification will not appear.

Learn More About the Cash Back Button

The Rakuten Cash Back Visa Credit Card

For even more savings, get the Rakuten Cash Back Visa Credit Card and earn unlimited additional Cash Back rewards, with no annual fee.

You can earn Cash Back by simply usingyour Rakuten Cash Back Visa Credit Card online and everywhere else Visa credit cards are accepted. Qualifying purchases made online through Rakuten and Ebates are eligible to earn an extra 3% Cash Back, while all other purchases are eligible for 1% Cash Back.

Learn More About the Rakuten Cash Back Visa Credit Card

Note: There are Exclusions & Limitations to earning Cash Back with the Rakuten Cash Back Visa Credit Card.

In-Store Cash Back

Now you can enjoy Cash Back, even when you shop in a brick and mortar store.

To get started, linkyour credit or debit card to your Rakuten account. Then, when you find an In-Store Cash Back offer that interests you, simply activate it and shop in the store with that card.

Learn More About In-Store Cash Back

Note: There are Exclusions& Limitations to earning Cash Back with In-Store Cash Back.

Email

You can always activate aRakuten Shopping Trip by following links from our emails. If the link sends you shopping, a window will open that lets you know that Cash Back has been activated.

Manage My Email Subscriptions

Rakuten.com

Shopping through our website is easy.

Members activate a Rakuten Shopping Trip by clicking aRakuten link, found in buttons, coupons, store links, banners and more. When you click, a new window will open. This window will let you know that a Shopping Trip has been activated and will send you along to the stores site to start shopping.

Join Now

We offer several features and tools, so you can earn Cash Back in the ways that work best for you.

The Ebates Mobile App

Our 4-star Ebates App ensures youre always connected to savings.

To get started, visit your app store to find the Ebates App and download it onto your mobile device. Onceyou'vedownloaded the app, you can activate an Ebates Shopping Trip by clicking an Ebates link.

Whenyou'vestarted a Shopping Trip, a window will open within the Ebates App that lets you know that Cash Back has been activated. That window will then direct you to the stores site to start shopping. If for any reason that store does not offer Cash Back through the mobile app, you will be notified in the activation window.

Learn More About Ebates Mobile Apps

The Ebates Cash Back Button

Our Cash Back Button is an automated tool that proactively finds discounts and lets you earn Cash Backwithout visiting Ebates first.

To get started, first visit your browser store, search for the Ebates Cash Back Button and download it. Onceyou'vedownloaded the Cash Back Button, youll see it in your browser bar.

Then, when you visit a stores site, youll get a drop down notification of the Cash Back and coupons offered at that store. Simply click on that drop down to start earning Cash Back, without interrupting your shopping.

You can also activate Cash Back through the Cash Back Button icon that appears on your browser bar by clicking on store cards, coupons and more. In both cases, you will be notified that Cash Back has been activated.

If for any reason, the store does not offer Cash Back through the Cash Back Button, the notification will not appear.

Learn More About the Cash Back Button

The Rakuten Cash Back Visa Credit Card

For even more savings, get the Rakuten Cash Back Visa Credit Card and earn unlimited additional Cash Back rewards, with no annual fee.

You can earn Cash Back by simply usingyour Rakuten Cash Back Visa Credit Card online and everywhere else Visa credit cards are accepted. Qualifying purchases made online through Rakuten and Ebates are eligible to earn an extra 3% Cash Back, while all other purchases are eligible for 1% Cash Back.

Learn More About the Rakuten Cash Back Visa Credit Card

Note: There are Exclusions & Limitations to earning Cash Back with the Rakuten Credit Card.

In-Store Cash Back

Now you can enjoy Cash Back, even when you shop in a brick and mortar store.

To get started, linkyour credit or debit card to your Ebates account. Then, when you find an In-Store Cash Back offer that interests you, simply activate it and shop in the store with that card.

Learn More About In-Store Cash Back

Note: There are Exclusions& Limitations to earning Cash Back with In-Store Cash Back.

Email

You can always activate an Ebates Shopping Trip by following links from our emails. If the link sends you shopping, a window will open that lets you know that Cash Back has been activated.

Manage My Email Subscriptions

Ebates.com

Shopping through our site is easy.

Members activate an Ebates Shopping Trip by clicking on an Ebates link, found in buttons, coupons, store links, banners and more. When you click, a new window will open. This window will let you know that a Shopping Trip has been activated and will send you along to the stores site to start shopping.

Join Now

The Rakuten Cash Back Visa Credit Card lets you earn more by offering additional Cash Back on your qualifying Rakuten and Ebates purchases.

Key benefits include:

Youll earn an extra 3% Cash Back on Rakuten and Ebates purchases, and 1% on purchases everywhere else Visa credit cards are accepted

Unlike many credit card programs, the Cash Back you can earn is unlimited

The additional Cash Back you earn by using your Card is deposited directly in your Rakuten account and paid out in the form of a Big Fat Check or PayPal payment

Youll receive a First Purchase Bonus after your first Rakuten Cash Back Visa Credit Card purchase.

There is no annual fee

Youll be covered under Visa Zero Fraud Liability and Visa Return Protection

Apply Now

How the Rakuten Cash Back Visa Credit Card works

When you start a Shopping Trip with Rakuten or Ebates and use your Rakuten Cash Back Visa Credit Card to pay for your purchase, youll receive an extra 3% Cash Back in your Rakuten Account. When you use your Rakuten Cash Back Visa Credit Card on purchases everywhere else Visa credit cards are accepted, youll receive 1% Cash Back in your Rakuten Account.

The Cash Back you earn by using your Rakuten Cash Back Visa Credit Card will be paid along with your regular Cash Back, in the form of a quarterly Big Fat Check or PayPal payment.

Please note there can be a delay between the time of purchase and when your Cash Back posts to your Rakuten account. Depending on where you shopped, this delay can take from a few hours to several days.

How do I get the Cash Back Ive earned with my Rakuten Cash Back Visa Credit Card?

The Cash Back you earn with your Card is paid out in the same way as the Cash Back you earn on all your Rakuten and Ebates purchases: ifyou'veearned in excess of $5.00 Rakuten sends you a quarterly Big Fat Check, or you can receive your payment via PayPal.

To see the Cash Backyou'veearned, visit My Account. The Cash Backyou'veearned through the Rakuten Cash Back Visa card will appear as line items along with the regular Rakuten and Ebates Cash Backyou'veearned.

Learn More About Cash Back Payments

Note: There are Exclusions & Limitations to earning Cash Back with the Rakuten Credit Card.

Already have the Card?

For credit card service, please call(855) 697- 4560.

Or visit the Rakuten Cash Back Visa Credit Card service site to view your account, go paperless and more.

Earn Cash Back on your travels by booking through Rakuten Hotels. You can book a hotel reservation with Rakuten Hotels exclusively online.

Paying for your booking

Full payment with a credit or debit card is required at the time of booking a reservation. This guarantees your reservation until the check-in date, though some hotels require you to pay a deposit within 72 hours of booking your reservation.

We accept the following credit cards:

American Express

Discover

MasterCard

Visa

Rakuten Hotels charges for your reservation will appear on your payment card statement as Travelscape LLC or Vacationspot SL. We do not offer the ability to split your payment over multiple cards.

Make a Reservation

Foreign currency considerations

Rakuten Hotels will process your payment in United States dollars (USD). For any transactions tendered in a foreign currency at the hotel, your credit card company may charge additional fees. Check your credit cards terms and conditions for more information.

Hospitality taxes

Some cities charge a hospitality or tourism tax. Hospitality taxes are not included in the price displayed in Rakuten Hotelssearch results, but all taxes will display on the payment page and are included in your total price.

Canceling your booking

You can cancel for a full refund before the hotels cancellation deadline. Be sure to review each hotels cancellation policy before booking a reservation. Some rates are fully refundable, while others are partially refundable or nonrefundable. Rakuten Hotels cannot assume responsibility for penalties associated reservation cancellations.

Learn More About Cancellations

Learn More About Special Requests

In most cases, bookings on Rakuten Hotels willnot count toward hotel loyalty programs.

Rakuten Hotels doesnt offer discounts for seniors, military, government employees, companies or organizations such as AAA or AARP or bereavement travel. Rakuten Hotels cannot reward or redeem points for hotel loyalty programs or frequent flyer programs.

Learn More About Booking a Reservation

All reservations booked with Rakuten Hotels are available for review online. After booking a reservation, you will also receive a confirmation email from Rakuten Hotels.

To review your reservation details to verify that your travel details are correct:

Sign In to your Rakuten.com account

Browse to My Account or directly to Rakuten Hotels

Browse to My Reservations

All upcoming, completed and cancelled reservations will be presented for review

Choose the reservation you wish to view

To print or email your booking, look for the print or email links within your itinerary and follow the instructions

If you don't see your booking in My Reservations, contact Rakuten Hotels Customer Support at 1.800.390.8931.

Rakuten Hotels doesnt charge for cancellations, but the hotel may charge you a cancellation fee. Before you cancel your booking, check the hotels change and cancellation policy in your confirmation email.

How to cancel your hotel booking

Sign in to your Rakuten.com account.

Browse to My Account or navigate directly to Rakuten Hotels

Browse to My Reservations

Browse to the Upcoming tab

Choose the booking you wish to cancel

Select "Cancel Booking"

Review the hotels cancellation policy and complete your cancellation

If youdon'tsee the Cancel Booking option, the most likely explanation is that the reservation stay has already commenced. In this case, it is not possible to cancel the booking online within Rakuten Hotels. If youdon'tsee the Cancel Booking option and the reservation stay has not commenced or you need assistance cancelling your booking, contact Rakuten Hotels Customer Support at 1.800.390.8931.

If a cancellation occurs after a reservation stay has completed, Rakuten Hotels reserves the right to deduct the respective Cash Back reward from a member account. If this Cash Back reward has already been paid, Rakuten Hotels subsequent deduction may result in a negative Cash Back balance.

Refunds

When you cancel your hotel booking, you may be eligible to receive a refund of the amount you paid, depending on the cancellation policy and terms and conditions of your booking. When and how you receive that refund will depend on how you paid for your booking.

Rakuten Hotels generally processes refunds within 24 hours, but it may take up to two billing cycles for your refund, if you are entitled to one, to appear within your payment card statement. If you have not received a credit within sevendays, please contact your bank or credit card company.

Non-refundable bookings

When you cancel a non-refundable booking, you will not receive a refund for the amount you paid.The hotel may charge you an additional cancellation fee.

View Your Reservation

Book a Hotel

No special paperwork or procedures are required for a reservation booked through Rakuten Hotels.

Checking in

You can find your hotels check-in time and phone number in your confirmation email.

Rooms booked with Rakuten Hotels are guaranteed for late arrival.

You will need a government-issued ID to check in.

You can check into most hotels any time between their earliest check-in time and midnight. If you will arrive after midnight, please contact the hotel directly to ensure they hold your room.

For details such as accepted forms of payment, minimum check-in age, earliest check-in times and luggage storage, check the hotel information section of your online reservation. If the information you are looking for is not listed, please contact your hotel directly.

Checking out

You can check out any time before the hotels check-out time on the last day of your booking.

To request a late check-out time, call your hotel directly. If approved, additional charges may apply.

View Your Reservation

Book a Hotel

Hotel reservations cannot be modified online.Some modifications can be accommodated by contacting Rakuten Hotels Customer Support at 1.800.390.8931.

Before you contact Rakuten Hotels to change your booking, check the hotels change and cancellation policy in your confirmation email.

Guest name, bed type, smoking preference, special requests and accessibility options can be changed at no charge.

Room type, number of guests and travel dates can be changed under very limited circumstances, and your hotel may charge you for the change. Additionally, these changes may result forfeiture of Cash Back rewards for your hotel stay.

Rakuten Hotels doesnt charge for changes to your booking, but we must pass on any change fees that the hotel charges. Penalty fees are highest when cancellations occur within 48 hours of your scheduled check-in date. Any applicable fees or rate differences need to be paid with a credit card.

View Your Reservation

Book a Hotel

Chrome

To uninstall, hold down the control key while you click on the Cash Back Button icon (or right-click on it) and then click Remove from Chrome.

If youdon'tsee the Cash Back Button, type chrome://extensions in the address bar, find Rakuten Cash Back Button and select Remove.

Edge

To uninstall, hold down the control key while you click on the Cash Back Button icon (or right-click on it) and then click Manage. Then click Uninstall at the bottom.

If youdon'tsee the Cash Back Button, click the three dots (Settings and more) in the upper-right corner and select Extensions. Hold down the control key while you click on the Cash Back Button icon (or right-click on it) and select Uninstall.

Firefox

To uninstall, type about:addons in the address bar and find Rakuten: The Free Cash Back Shopping Assistant. Select Remove.

Safari

To uninstall, click Safari at the left of the top menu bar. Select Preferences and go to the Extensions tab. Select Rakuten Cash Back from the menu at the left, then click Uninstall.

If a pop-up appears telling you to remove the Rakuten Ebates Cash Back application, click Show in Finder and make sure Safari is closed. In the folder that appears, drag Rakuten Ebates Cash Back into the Trash.

Got ideas for how to improve the Cash Back Button? Send us your feedback and questions!

Dont need Cash Back reminders when youre shopping? No problem! The Cash Back Button offers a few options for disabling them.

Option 1: Delay activating

When the reminder appears, you can click Activate Later to delay activating Cash Back until checkout. The reminder will reappear at checkout, and you can also activate Cash Back anytime by clicking the R icon in your toolbar.

Option 2: Disable for individual stores

For certain stores, you can check the box for Dont show on (Store Name). Youll then stop seeing reminders for that store. You can still activate Cash Back anytime youre shopping by clicking the R icon in your toolbar.

Option 3: Disable for multiple stores

To turn off reminders for multiple stores at once, follow these steps:

Click the R icon in your toolbar.

Click Settings at the bottom of the drop-down that appears.

Check the box that says Do not display Activation Hover on these sites.

Enter the URLs of sites youdon'twant Activate Cash Back reminders for.

Click Save.

To activate Cash Back for these stores, click the R icon in your toolbar when youre shopping.

When the icon turns blue, Cash Back has been activated, and youre ready to shop.

You can change the Cash Back Button settings to disable pop-up reminders or to switch accounts.

To go to the Cash Back Button settings:

Click on the Cash Back Button icon.

Click on Settings at the bottom of the drop-down that appears.

If you prefer not to see the Activate Cash Back reminders when you visit certain sites, check the box that says Do not display Activation Hover on these sites. Enter the URLs of sites youdon'twant Activate Cash Back reminders for. When youre done, click "Save.

If multiple people use your device and you need to switch accounts, click Not You? next to your username to sign out, then sign in with another account.

The Rakuten Cash Back Button is available for the following browsers:

Chrome

Edge

Firefox

Safari

If multiple people use your device and you need to switch accounts, you can change the user in Settings:

Click on the Cash Back Button icon.

Click Settings at the bottom of the drop-down that appears.

To sign out, click Not You? next to your username. Sign in with another account.

Visit your browser store:

Chrome

Edge

Firefox

Safari

Follow the instructions to add the Cash Back Button to your browser. Youll now see it in the browsers toolbar.

Additional instructions for Edge:

Click Get to install the Cash Back Button, and then click Launch on the apps page.

A gray box will appear in the upper-right corner telling you that you have a new extension. Click Turn it on.

Click on the three dots for Settings and more in the upper-right corner.

Hold down the control key while you click Ebates: The Free Cash Back Shopping Assistant (or right-click on it) and then click on Show next to address bar.

Additional instructions for Safari:

Click Safari at the left of the top menu bar. Select Preferences and go to the Extensions tab. Check the Rakuten Ebates Cash Back box from the menu at the left to enable it.

Rakuten works by earning commissions from stores for sending you their way, and then sharing those commissions with you as Cash Back. The use of competing extensions disrupts our ability to track your shopping trips from Rakuten to the stores. If wecan'ttell that you started shopping from Rakuten, then youwon'tearn Cash Back. To make sure you get your Cash Back, please disable or uninstall any competing extensions.

Got ideas for how to improve the Cash Back Button? Send us your feedback and questions!

We encourage all stores to offer Cash Back through the Cash Back Button, but a small number of stores do not participate fully or at all.

Some stores offer Cash Back but do not allow alerts through the Button. In this case, youwon'tsee a reminder to activate Cash Back when shopping on that stores website. The R icon will flash red, and you can click the icon and then the Activate Cash Back button to earn Cash Back.When the icon turns blue, Cash Back has been activated, and youre ready to shop.

Other stores do not offer Cash Back at all through the Button. In this case, youwon'tbe able to activate Cash Back using the Button. You can always check Rakuten.com to see if you can earn Cash Back by starting your shopping from the Rakuten website.

At this time, the Cash Back Button is available only for desktop and laptop browsers. To earn Cash Back on your mobile device, get the RakutenApp. Learn more about the Rakuten App here.

Keeping the Cash Back Button updated to the latest version ensures that youdon'tmiss out on Cash Back and coupons. The easiest way is to turn on auto-updates. Follow the steps below for your browser.

Chrome

The Chrome browser has auto-update on by default. Extensions auto-update daily.

To manually update all your extensions at once:

In the address bar, type chrome://extensions/ and press return.

In the upper-right corner, click to toggle on Developer mode.

Click Update at the top center.

All your extensions will then be up to date.

Edge

The Edge browser is part of the Windows operating system andcan'tbe separately updated. It receives updates through Windows Update, like the rest of the operating system.

To update your Windows operating system:

Open Windows Update by clicking the Start button in the lower-left corner. In the search box, type update.

In the list of results, click either Windows update or Check for updates.

Check the boxes for the updates you want to make and click Install updates.

Keep your computer on and charged during the update process.

Firefox

Take these steps to turn on auto-update for Firefox:

In the address bar, type about:addons and press return.

Look for the Rakuten extension and click on the extension name.

Look for Automatic updates near the bottom of the page and select Default.

All done! Firefox extensions auto-update daily.

Safari

The Safari browser has auto-update on by default.

To make sure auto-update is selected:

Click Safari at the top left of the menu bar and select Preferences, and then click Extensions.

Select the Rakuten extension on the left side.

In the lower-left corner, check the box for Automatically update extensions from the Safari Extensions Gallery.

All done! Your Cash Back Button should now update automatically.

Ad blockers such as Adblock Plus or uBlock, as well as anti-virus software and cookie settings, can interfere with the functions of the Cash Back Button. They may be the culprit if youre using the Button properly (clicking Activate Cash Back when prompted) but not seeing Cash Back in your Rakuten account after the processing period, which could be hours or days.

See this article for details on how to troubleshoot this issue.

If youre not sure whether the Cash Back Button is working, or if its missing from your browser, try these fixes. You can also contact us.

1. Make sure you have the latest version of your browser.

Chrome

In the address bar, type chrome://settings/help and press return.

Edge

Click the three dots for Settings and more in the upper-right corner and then click Settings. Scroll down to About this app to see the browser version.

Firefox

In the address bar, type about:preferences and press return. Scroll down to Firefox Updates to see the browser version.

Safari

Click Safari at the left of the top menu bar and select About Safari to see the browser version.

2. Try uninstalling and reinstalling the Cash Back Button from your browser

First, follow these steps to uninstall the Button.

Chrome

To uninstall, hold down the control key while you click on the Button (or right-click on it) and then click Remove from Chrome.

If youdon'tsee the Cash Back Button, type chrome://extensions in the address bar, find Rakuten Cash Back Button and select Remove.

Edge

To uninstall, hold down the control key while you click on the Button (or right-click on it) and then click Manage. Then click Uninstall at the bottom.

If youdon'tsee the Cash Back Button, click on the three dots (Settings and more) in the upper-right corner and select Extensions. Hold down the control key while you click on the Button (or right-click on it) and select Uninstall.

Firefox

To uninstall, type about:addons in the address bar and find Rakuten: The Free Cash Back Shopping Assistant. Select Remove.

Safari

To uninstall, click Safari at the left of the top menu bar. Select Preferences and go to the Extensions tab. Select Rakuten Cash Back from the menu at the left, then click Uninstall.

If a pop-up appears telling you to remove the Rakuten Ebates Cash Back application, click Show in Finder and make sure Safari is closed. In the folder that appears, drag Rakuten Ebates Cash Back into the Trash.

3. Reinstall the Cash Back Button to your browser

Visit your browser store:

Chrome

Edge

Firefox

Safari

Follow the instructions to add the Cash Back Button to your browser. Youll now see it in your browsers toolbar.

Additional instructions for Edge:

Click Get to install the Cash Back Button, and then click Launch on the apps page.

A gray box will appear in the upper-right corner telling you that you have a new extension. Click Turn it on.

Click on the three dots for Settings and more in the upper-right corner.

Hold down the control key while you click on Rakuten: The Free Cash Back Shopping Assistant (or right-click on it) and then click on Show next to address bar.

Additional instructions for Safari:

Click Safari at the left of the top menu bar. Select Preferences and go to the Extensions tab. Check the Rakuten Ebates Cash Back box from the menu at the left to enable it.

4. Re-enable the Button

Your Button might not work if its been disabled by a browser update.

Chrome

In the address bar, type chrome://extensions/ and press return. Find the Rakuten extension and, in the lower-right corner, click the slider to toggle it to the right. The extension is enabled when the slider is blue.

Edge

Click on the three dots (Settings and more) in the upper-right corner and select Extensions. Click on Rakuten: The Free Cash Back Shopping Assistant.

Make sure the slider under Rakuten: The Free Cash Back Shopping Assistant is blue and labeled On.

To add the Button to your navigation bar, make sure the slider under Show button next to the address bar is blue and labeled On.

Firefox

Typeabout:addons in the address bar and find Rakuten: The Free Cash Back Shopping Assistant. Select Enable.

Safari

Click Safari at the left of the top menu bar. Select Preferences and go to the Extensions tab. Check the box next to Rakuten Cash Back in the left column.

5. Restart Your Computer

If you need more help, contact us.

If multiple people use your device and you need to switch accounts, you can change the user in Settings:

Click on the Cash Back Button icon.

Click Settings at the bottom of the drop-down that appears.

To sign out, click Not You? next to your username. Sign in with another account.

The Ebates Cash Back Button is available for the following browsers:

Chrome

Edge

Firefox

Safari

Visit your browser store:

Chrome

Edge

Firefox

Safari

Follow the instructions to add the Cash Back Button to your browser. Youll now see it in the browsers toolbar.

Additional instructions for Edge:

Click Get to install the Cash Back Button, and then click Launch on the apps page.

A gray box will appear in the upper-right corner telling you that you have a new extension. Click Turn it on.

Click on the three dots for Settings and more in the upper-right corner.

Hold down the control key while you click Ebates: The Free Cash Back Shopping Assistant (or right-click on it) and then click on Show next to address bar.

Additional instructions for Safari:

Click Safari at the left of the top menu bar. Select Preferences and go to the Extensions tab. Check the Rakuten Ebates Cash Back box from the menu at the left to enable it.