Egnyte FAQs

We'll walk you through installing and setting up the Cyberduck, how to upload files once it's installed, and provide the firewall recommendations to ensure the process goes smoothly.

For background information about uploading files using FTP and access to other FTP configuration guides, please read out FTP Overview article.

Exclusions: Please refer to this article for unsupported characters and excluded file types that will not be synced.

Installation

Upload Files

Firewall Recommendations

Installation

Install the latest version of Cyberduck.

Open the client and click Open Connection.

Select the FTP-SSL (for FTP or FTPES connections) or the SFTP option from the drop-down menu at the top of this screen.

In the server field, enter the following: ftp-<egnytedomain>.egnyte.com. Example: ftp-acme.egnyte.com

Enter your user name, $, then your Egnyte domain with no spaces in the User Name field. Example: jsmith$acme

Type in your Egnyte password in the Password field.

Note: SSO authenticated users will have to set a non-SSO password that is only used for FTP. This can be done from the My Preferences tab under My Profile in the Egnyte Web UI.

Click Connect.

Note: If you connect via SFTP, you may see an Unknown fingerprint message. Please select Allow.

Open the Preferences menu and click the Transfers tab. Select the Timestamps option and check the Preserve modification date option for uploads.

From the Preferences menu, open the Connection tab and click Change Settings... under the Proxies section.

Verify the box for Use Passive FTP Mode (PASV) is checked.

Upload Files

Upload files by dragging from Finder into Cyberduck or from your desktop into the folders visible within Cyberduck's folder browser. You can use the Upload feature found within the Action menu.

Firewall Recommendations

If your firewall has restrictions and blocks certain ports, you may need to allow the following outbound port(s):

FTP/FTPES: port (21)

SFTP/SSH: port (22)

Egnyte uses the following ports below for data transfer:

10000 - 12000

20000 - 22000

If you hit the 501 PORT is disabled error, please make sure that you are using passive connections and navigate to Edit ==> Settings ==> Connection => FTP ==> and uncheck Allow fall back to other transfer mode on failure as seen below.

If you noticed that you're unable to see files and folders in the Desktop App / Egnyte Drive that exist in the cloud, it's likely you're using an unsupported version of the app.

Since February of this year, we stopped supporting version 1.x of the Desktop App / Egnyte Drive for Windows.

To resolve the problem of missing folders and / or files, please upgrade to the latest version of the Desktop App for Windows. You can download the latest version of the Desktop App here and directly upgrade any 1.x version of Egnyte Drive using the installer.

If you continue seeing that folders and / or files are missing after upgrading, please contact support with details of the folders where you're not seeing content that you're expecting to see.

To do a clean uninstall of Egnyte Desktop Sync, please do the following:

Windows

For Windows 7, 8, & 8.1: Click on the Start button and then navigate to Programs.

Egnyte will end support for Windows 7, 8, and 8.1 after January 14th, 2020.

For Windows 10: Click on the Start button of your Computer and go to Add or remove programs.

Select Egnyte Desktop Syncand click on the option to Uninstall.Follow the instructions to complete the uninstall.

If you wish to remove any synced folders from your computer, please continue to the Data Removal section of this article.

Mac OS X

Navigate to Finder and select Applications.

Double-click on the Egnyte Desktop Sync Uninstall. You may be asked to enter your computer (Admin) password to continue.

If you wish to remove any synced folders from your computer, please continue to the Data Removal section of this article.

Data Removal

If you want to remove all your synced data from your computer, locate the Desktop Sync data folder where you created it while setting up and delete the Egnyte folder. This step should be performed only if you DO NOT wish to reinstall Desktop Syncon the computer. If you wish to reinstall the application, then ignore this step since you can use the same data folder and avoid re-downloading your data.

Error While Uninstalling

Desktop Sync installation is not supported on a Network Drive. If accidentally done, you will need to uninstall it. During the uninstall, you may encounter an error: Installer Error Code 2318.

In such cases, you may need a force uninstaller to remove the application and clean up the leftover files. Please contact support at [email protected] if you are unable to uninstall the app and need any help.

This article outlines how examples of how folder sharing works in Egnyte. To learn how to share folders and the privileges associated with different access levels, please read this article.

Sharing Folders

In Egnyte, a folder and all files within are visible only when the folder is shared with a user (power user or standard user) or a group containing that user. If the folder is not shared, then that folder and all files within it are not visible. The only exception to this case is the administrator of the account. All files are folders are visible to the administrator by default.

A group is any logical grouping of users that satisfies your business needs, such as a department or project team. A user can belong to more than one group.

disable folder inheritance

Folder sharing passes to sub-folders from a parent folder (Inheritance)

By default, folder permissions are inherited by all sub-folders. For example, if you define a folder and share that folder with users A and B when you create a sub-folder within this folder, users A and B will automatically have access to this sub-folder. There is no need for you to explicitly share the sub-folder with users A and B.

Learn more about disabling folder inheritance for a folder

Folders can be shared at any level

Consider a folder Sales under the Shared folder on your file server. The Sales folder has been shared with users A and B. You now define two sub-folders Accounts and Collateral directly under the Sales folder. By the rules of inheritance described earlier, users A and B will have access to Accounts and Collateral. You can optionally share the Collateral sub-folder with user C. In this case when user C logs in, C will have navigational access to the Sales folder (i.e., the Sales folder will appear in grey). If the Sales folder has files in it, those files won't be visible to C, since the Sales folder is not shared with user C, and user C will see only the Collateral sub-folder of Sales. Further, user C will not see the Accounts sub-folder since Accounts has not been shared with user C.

Users A and B, however, will see Sales, Accounting and Collateral folders.

Folder Sharing can be removed at any level (Exclusion)

Consider a folder Sales under the Shared folder of your file server. The Sales folder has been shared with users A and B. You now create two sub-folders Accounts and Collateral directly under the Sales folder. By the rules of inheritance, users A and B will have access to Accounts and Collateral.

Lets assume you do not want user B to have access to the Accounts sub-folder. You can remove user B from having access the Accountssub-folder. We refer to this as Exclusion. In the Folder Permissions Report, there will be a None record for the Exclusion.

When user B logs in, B will see Sales and Collateral folders but not Accounting. However, user A will see all three folders Sales, Collateral and Accounting.

Alternatively, if the Accountsfolder is a very sensitive folder and you want to make sure that when a new user is added to theSales folder that they don't automatically get access to theAccounts folder, then you can for theAccounts folder.

User and Group sharing on the same folder

You may share a folder with both a user and a group. If the group also happens to contain the same user, the user's folder sharing access will override the group based access for that user.

For example, the Sales folder has been shared with both User A and Group X. Group X also contains User A in addition to other users. Group X has been provided Read Only access to the Sales folder; hence User A derives Read Only access from Group X. However, User A has been provided Read and Write access directly to the Sales folder. Hence, when User A logs in, A will have Read and Write access to the Sales folder.

Issue

On Terminal Server (RDS), Microsoft moved from a user based session model to a machine based session model with Windows Server 2012 R2 and above. This model causes Storage Sync version 10.3 and above to mix up user permissions when accessing Storage Sync (ELC) shares. The permissions that are applied to all mapped drives on Terminal Services will reflect that of the last user to log in regardless of cloud assigned permissions.

Solution

A new version of Storage Sync for Hyper-V and VMware (11.3.0) is now available and can allow multiple users connect to a Terminal Server and from there map a share from Egnyte Storage Sync. Learn more about the release and how to upgrade to the latest version.

To do a clean uninstall of the Desktop App, please complete the steps below.

Open Finder, select Go, and click Go to Folder...

Enter "~/Library/Application Support/Egnyte Connect/" and click Go.

Double click Egnyte Connect Uninstaller from the list and follow the prompts.

The Desktop App allows you to set up connected folders. Connected folders are any folders stored on your computer that are kept in sync with specified folders in the cloud. Setting up connected folders is particularly useful for linking library folders such as your Desktop, Documents, Pictures, and Downloads folders with folders in the cloud whichprovides increased performance when working with large files. Any changes between the folder on the hard drive or the corresponding folders in the cloud are kept in sync in real-timeand allows access to files when offline.

From the start, Egnyte supported the ability to sync an online folder to a users desktop. One of the benefits of doing this is increased performance when working with large files and it allows access to files when offline.

A Connected Folder does the same thing but in reverse. Its a folder within a users existing file structure that is automatically synced to the Egnyte Cloud. You determine which folders are Connected (often Desktop, Downloads, and Documents folders), and you determine where in Egnyte they are synced to, but its typically the users private folder.

There are absolutely no changes made to the users existing file structure and usersdon'thave to do anything different once a folder is designated as a Connected folder. They just work as normal and the folders are automatically synced to Egnyte.

Learn more about the benefits of connected folders and the top five reasons to set up them up for your users in our Community post.

Set up Connected Folders

Starting from version 3.3 of the Desktop App, you can add or remove connected folders using the command-line tool supplied with Windows or Mac.

Windows

Mac

To set up connected folders in Windows, open the Command line tool and paste in the provided code after making the necessary changes.

Here's an example of setting up a connected folder connecting C:\Users%username%\Desktop with a folder called Desktop in the users Private folder using -a to specify the local paths and -r to specify the cloud paths. In our example, the drive label is selkirk. If there is a space in your drive label, you'll need to encapsulate the label name in quotes:

"C:\Program Files (x86)\Egnyte Connect\EgnyteClient.exe" -command connect_folder -l selkirk -a "C:\Users%username%\Desktop" -r "/Private/::egnyte_username::/Desktop"

::egnyte_username:: can be used as a placeholder for the Egnyte username. This is useful when connecting a folder to a location inside the users Private folder.

Below is an example of disconnecting a folder using the -rm option:

"C:\Program Files (x86)\Egnyte Connect\EgnyteClient.exe" -command connect_folder -l selkirk -rm "C:\Users%username%\Desktop"

In Windows, %username% will resolve in the currently logged in users' space.

The Command-line Tool in Windows will not provide a confirmation that the action was successful. Please go to the View Connected Folders section of this article to learn how to verify if a connected folder was added or removed successfully.

Learn more about the Command Line Interface tool for Mac here.

Here's an example of setting up connected folders to connect your Desktop and Documentsfolders toDesktop andDocumentsfolders in your private folder. Replace 'yourdomain' in the two commands below with your drive label (typically your egnyte domain name) and run them in the Mac terminal:

/Applications/Egnyte\ Connect.app/Contents/MacOS/EgnyteDriveCLI connected-folders add yourdomain ~/Desktop /Private/::egnyte_username::/Desktop

/Applications/Egnyte\ Connect.app/Contents/MacOS/EgnyteDriveCLI connected-folders add yourdomain ~/Documents /Private/::egnyte_username::/Documents

sync content for offline access

In Mac,~/will resolve in the currently logged in users' space.

::egnyte_username:: can be used as a placeholder for the Egnyte username. This is useful when connecting a folder to a location inside the users Private folder.

View Connected Folders

To see what folders are connected for a specific drive, open the Advanced view.

Then, open the Connected Folders tab.

Recommendations and Supported Configurations

Connected folders can only be set up through the command-line tool. Any user can set this up on their own, or Admins can set it up through Mass Deployment.

Only folders in internal hard drives or partitions should be used to set up connected folders. Folders in external hard drives, network shares, USBs, SD cards, or any other storage locations outside of internal hard drives are NOT supported.

If using connected folders to sync user's library folders (Desktop, Documents, Downloads, etc.), we recommend connecting to a location within the user's Private folder in the cloud to ensure sufficient permissions exist to keep content in sync.

Multiple local folders can be connected to the same folder in the cloud; however, it is not recommended.

If you are currently using Desktop Sync to redirect users library folders to the cloud, we recommend uninstalling Desktop Sync before installing and setting up connected folders on the Desktop App. This will prevent any unintended conflicts in two different sync engines synchronizing the same content.

The automatic locking mechanism will not take effect when accessing content from the connected folder on the hard drive. However, automatic locking will still take place when accessing the same folder from inside the drive added by the Desktop App.

You can use extension filtering rules and permissions to control what is synchronized from connected folders.

There are absolutely no changes made to the existing file structure on the user's machine, and usersdon'thave to do anything different once a folder is designated as a Connected Folder. They work as normal and the folders are automatically synced to Egnyte. If you move, rename, or delete a connected folder locally, the corresponding folder in the cloud is not deleted, but the link is broken.

Deleting files or sub-folders inside the connected folder will delete the corresponding files or sub-folders in the cloud.

If you move, rename, or delete a connected folder in the cloud, the Desktop App will attempt to re-create the folder in the same location. If re-creating the folder is not possible (i.e., due to permissions), the link between the local folder and the cloud folder is broken, and content in the local folder will remain.

Connected folders are not deleted from the machine when a remote wipe is triggered.

You can still set up connected folders if the ability to is turned off.

The supported maximum number of files is up to 500,000 files for all connected folders for a given user. There is no limit to how many connected folders can be set up.

Follow the instructions below to install Desktop App for Windows

Download and open the .msi file.

Click Next. Mass (Admin) Uninstall for Windows

Select where the drive should be installed. You can leave the default destination and clickNextor selectChangeto select a different location before continuing.

Click Install to start the installation.

Note: Click Yes on the User Account Control screen if it appears to provide permissions for the installation to continue.

ClickFinish to complete the installation and launch the Desktop App.

Enter your email or username and click Continue.

Enter your Egnyte domain and click Continue.

Note: If your company utilizes SSO (Single-Sign On), you may be redirected to their landing page to verify your account.

Enter your password and click Continue.

Your drive is now mounted and ready to use in Windows Explorer.

Uninstall Desktop Sync

If you're making the transition from Desktop Sync to Desktop App, you'll need to uninstall Desktop Sync if you haven't already done so. Use the articles below to help you with this process.

User Uninstallation

Weve made some small changes to improve your experience on the Web UIandcan'twait for you to check them out.

Intermittent 404 response on setting folder permissions:Fixed a condition in case of a short (ms) difference in the following actions: creating folders (subfolders), a group, and assigning newly created group to a folder.

Tooltips are not displayed in the "Recent" tab:Solved an issue related to not showing tooltips for the item name and item path in the "Recent" tab.

Can't save user to group assignment with long group names:Solved an issue related to not being able to add a user to the group in case of many long groups.

Miscellaneous

In addition to the above improvement, the update also contains:

Minor preview improvements

Thumbnail improvements for the activity stream

Improvements to custom metadata

The changes will be available to all users on December 12, 2019.Don't forget to comment on these changes in the Community.

The Egnyte Connect Desktop App provides fast real-time access to your files and folders stored in the cloud from your computer. Once connected, all Egnyte content you can access in the cloud will appear in a network drive in Windows Explorer or volume on Mac Finder. You will be able to view all your files and folders in the cloud without having first to sync them to your computer. Furthermore, you'll also be able to select specific folders to be synchronized for access, even when you are offline.

Skip Ahead to...

Features

Availability

Supported Operating Systems

Additional Resources

Features

Browse and modify cloud data directly from your computer

Easily browse all the Egnyte files and folders that you have access to directly from Mac Finder or Windows Explorer. The Egnyte Connect Desktop App will allow you to access all the files you have available in the cloud without requiring all the disk space to store them. Disk space is only occupied temporarily by files that are currently open or were recently opened.The Egnyte Connect Desktop app will automatically download and upload files and folders as you create,rename, update, and delete them.

Egnyte Connect Desktop App for Mac Mass Deployment Guide (with Munki)

If a large number of files are being uploaded through the Desktop App, youll see a progress indicator of how many files are left.

If any of the files had to be skipped during the upload process, quickly see a list with the file names and the reason the file had to be skipped. Once any corrections are made, just click a button to retry all of the files.

Sync folders for offline access

Need access to some folders even while you're offline? The option to sync for offline access is readily available. Let the Desktop App keep selected folders synchronized to your computer so you can access them even when you don't have an internet connection. Any changes you make while offline are automatically uploaded once an internet connection is reestablished. The option to sync folders for offline access must be enabled by an Egnyte Administrator on your domain.

Automatically access files from the best location

Simply select which folders you want to sync for offline access and work with your files in your normal manner. The Desktop App automatically decides whether your file will be downloaded from the cloud or an up-to-date copy that's already onyour machine. This ensures you get the best experience based on your current location and internet connection. Futureversions of the appwill be able to automatically connect to office file servers set up by your Admin for even faster access to content without requiringthe disk space to store all files on your desktop computer.

Integrations with other desktop applications

Open, edit, and save files directly from Microsoft Office, Adobe Acrobat, Photoshop, Autodesk AutoCAD, and many more.Through the Desktop App, you can even access files with Office Online, share files through Slack, or send them directly to DocuSign to make collaboration more seamless than ever before.

Global file locking

When one person opens a file using the app, the file will automatically be locked. As long as the file remains open, any other userattempting to access the same file will be notified of the lock if they're online and will not be able to edit or delete the file. The file will still be available for viewing. For more information on file locking, please refer to the file locking and versioning article.

File sharing directly from your computer

Quickly share a file from Windows Explorer or Mac Finder! Right click on a file and click "Share" to open a browser window where you can share a link to the file.

Support for multiple accounts

Customers with multiple Egnyte accountscan set up and sync from multiple drives. The Desktop Appcan support multiple drives which can be designated as mounted or unmounted through a shortcut in the Menu bar. Furthermore, multiple users on the same machine may add their own accounts, while the app will ensure that each user can only access content from their own account.

Connect to Local Folders

Connected folders can be set up so any folders stored on your computer can be kept in sync with specified folders in the cloud. Setting up connected folders is particularly useful for linking library folders such as your Desktop, Documents, Pictures, and Downloads folders with folders in the cloud. Any changes between the folder on the hard drive or the corresponding folders in the cloud are kept in sync in real time.

Support for large files

The Egnyte Connect Desktop App supports opening and editing individual files up to your plan's max file size limit so all of your files can be opened and edited.

Availability

The Egnyte Connect Desktop App is available to all customers for Windows and Mac. Only Admin and Power users can download and use the Egnyte Connect Desktop App.

Supported Operating Systems

Egnyte Connect Desktop App for Windows

Windows 10.x

Windows 8.x

Windows 7

Microsoft will end support for Windows 7 after January 14th, 2020.

Egnyte Connect Desktop App for Mac

macOS Mojave

macOS High Sierra

macOS Sierra

Recommended Hardware

8GB RAM

250MB for initial install

2GB of free disk space for storing a temporary copy of files accessed from the cloud

[Optional] Additional disk space to store folders which are marked for offline access

ARM-based processors are not supported.

Upgrade Path

Egnyte Drive 1.x Egnyte Connect Desktop App 3.x

Additional Resources

General Information

Egnyte Connect Desktop App Installers Sync for offline access Best Practices

Egnyte Connect Desktop App for Windows

Egnyte Connect for Windows Installation/Uninstallation Egnyte Connect for Windows Mass Deployment Guide

Egnyte Connect Desktop App for Mac

Egnyte Connect Desktop App for Mac Installation/Uninstallation

Here are some best practices to help you get the most from the Egnyte Desktop App for Windows and Mac.

1. Prevent applications from scanning Desktop App folders.

If you have any applications that will scan a lot of files at a time (e.g., antivirus software, malware detectors, file indexers, etc.), set exclusions that will prevent them from scanning the Desktop App or any volumes created by it. For antivirus software, please review our Anti-Virus Policy article for best practices.

For security purposes, you may continue to scan the temporary working directory used by the Desktop App to store accessed files (under '~/Library/Application Support' in Mac and '%localappdata%' in Windows). This will prevent triggering unnecessary bandwidth usage and ensure that content that is accessed and downloaded can be scanned by antivirus software as it appears inside the working directory.

2.Disable previews for less bandwidth usage and better performance.

This will significantly reduce the amount of data that needs to be retrieved over the network and improve performance.

For Windows: Open File Explorer and click on the View option. If Preview pane is highlighted, click on it to deselect the option. If you are running Windows 7, we also recommend disabling the details pane as it consumes a lot of bandwidth.

Egnyte will end support for Windows 7, 8, and 8.1 after January 14th, 2020.

For Mac: From Finder, click on the Settings (gear) icon and select Show View Options. Uncheck Show icon preview and Show preview column.

3. Disable the 'recent files' list on commonly used applications.

If you still see slow performance, after following the best practices for scanning software and previews, we recommend disabling menu items that show recently accessed files in commonly used applications. For example, this is possible with MS Office applications and Adobe products. Doing this will prevent the application from making background requests for recently accessed files from the Desktop App, which subsequently prevents unnecessary background network traffic and can further improve performance.

4.Avoid uploading large amounts of data at one time.

While it's possible, we do not recommend using the desktop app for migrating large amounts of data at once (e.g., more than 10,000 files, 100GB or half the remaining amount of disk space on the machine at one time). The Desktop App temporarily uses up to 2x the amount of disk space when new content is added (one copy to edit and one copy that is queued for upload). This ensures that users have immediate access to newly added content without the risk of file corruption.The storage used is only temporary and is cleared once the files are uploaded.

Adding large numbers of small files may take longer than expected due to the overhead of processing files for upload.

5. Avoid using unsupported file types like active database files.

Avoid using unsupported file types like active database files. Common examples include pst, eml, odb, qbb, and mdb files. Using such files within the Desktop App can result in extremely high bandwidth usage and introduces the possibility of data loss or corruption.

Package files are special files on Mac that should not be used because they are converted to directories when uploaded to the cloud.

6. Create shortcuts to commonly used folders.

Go directly to the folder you work in without having to traverse your Egnyte file structure.

For Windows: Click on the Desktop App icon in your icon tray and click the Settings icon. Click the three dots next to the desired drive, choose Configure, type the desired path in the Cloud start path field. The Cloud start path format is as follows: /Private/{username}/{folder_name} or /Shared/{folder_name}. Please ensure that you have permissions for thefolder you map to.

For Mac: Click on the Egnyte icon in your menu bar and select the Settings (gear) option. Click the three dots next to the drive and choose Configure from the menu. In the Cloud start path section, enter the pathway to the folder you'd like to create the shortcut for and click Save. If you wanted to create a shortcut for your Private folder, you'd enter /Private into the field.

You can also customize the sidebarto work with the Desktop App. For more information, please refer to this Apple support article.

7. Avoid using shortcuts (.lnk files) inside the drive on Windows

We do not recommend using shortcuts within the Desktop App on Windows. If you must use shortcuts as part of your workflow keep the following points in mind:

Performance will be impacted when opening folders with shortcuts. This is because explorer will typically read the underlying content of the shortcut when the folder is opened.

Shortcuts created on the Desktop App will not work within the Web UI, Mobile App, Desktop Sync or any drive mapped to Storage Sync. Theycan only be used on other Windows machines which have the Desktop App installed and a drive mapped with the same letter, label, cloud start path, and version of Windows.

8. Avoid browsing folders using Icon or Cover Flow view with Mac.

When browsing folders in the Desktop App, you can improve browsing performance by using the List or Column view (instead of the Icon or Cover Flow view). This will prevent Finder from pulling additional data needed to create icon preview images.

The Egnyte Connect Desktop App includes a feature that allows users to sync selected folders for offline access, so they can always access pertinent information. A copy of these files are stored locally on your device, and any changes you make while offline are automatically synced back to the cloud once you re-establish an internet connection.

Skip Ahead to...

Sync for Offline Access

Known Behaviors and Limitations

Additional Resources

Sync for Offline Access

Open the Desktop App drive (or volume) from Window's File Explorer or Mac's Finder. Right click on the folder you want to sync and click Sync for offline access.

Automatic File Locking

If you do not see this feature, your Administrator has disabled the option to sync. Please reach out to them for additional information.

Known Behaviors and Limitations

The feature has the following known limitations:

If you select a folder for sync, you cannot exclude any of its child folders from sync.

Moving content between folders marked for sync and folders that are not marked for sync is not currently allowed. Copying, however, is allowed.

The maximum number of files you can sync for offline access is 500,000 per user on the machine.

When it comes to preserving unsynchronized content, the following behaviors apply:

When you remove your drive or unsync a folder, any unsynchronized files will be moved to a folder on your desktop.

When you uninstall the app, synchronized content will remain inside the %localappdata%\EgnyteDrive\offline folder.

Additional Resources

Ready for more? Use the resources below to keep learning about the Desktop App.

Add Files and Folders

Add Additional Drives

When a user opens a file using the Egnyte Connect Desktop App, the file is automatically locked in the cloud to prevent other users from overwriting changes. Other users who attempt to open or edit the file will receive a notification that the file is locked for editing - most applications will still allow users to edit the file in read-only mode. This occurs regardless of whether the file is opened from the cloud, a turbo device, or a copy of the file that has been synchronized for offline access.

conflict detection mechanism

The file locking mechanism also reduces the chance of conflicts occurring.

FAQ

I opened a file from one computer but I can still edit it from another computer where I'm logged in. How is that possible if the file is locked?

Every lock is tied to a specific user so it preventsother users from editing the file. If you log in using the same Egnyte account that holds the lock from a different computer, you can still edit the files. Other users will not be able to edit the file.

How does the Desktop App determine when a file should be locked?

When a user opens a file with an application, the application opens a special handle on the file to let other applications know that it has the file open. We use this to determine when to lock the file. We only lock the file up to 5 seconds after the handle is opened and remains open to handle cases where applications frequently open and close files in short succession.

How does the Desktop App know how long files should remain locked?

A file will remain locked as long as the application which was used to open the file maintains an open handle on the file AND the user has an internet connection.

We achieve this by creating locks that last for 6 minutes in the cloud. In the 90 seconds before the lock is due to expire, we attempt to renew the lock for another 6 minutes. This process is repeated as long as the file is open by an application.

When is a file unlocked in the cloud?

Files are unlocked if any of the following occur:

The application closes the handle on the file to indicate it is no longer using the file.

If there is no connection to the cloud during the 90 second period when we attempt to renew the lock. This could be either due to the machine getting shut down, going into hibernation, or internet access being lost.

How does global file locking work with applications that used linked or cross-referenced files (e.g. Adobe InDesign or AutoCAD)?

In applications with linked files, users will typically open a master file that links to multiple files or assets. Linked files are usually loaded into memory and then immediately closed by the application but there are cases where such files are also held open as long as the master file is open. In most situations, the master file is locked since it is held open by the application and the linked assets are not locked so they can be opened and modified by other users. However, this behavior can vary based on the application being used.

Unsupported Applications and Files

The automatic locking mechanism is not supported for applications which do not maintain an exclusive lock on a file while it is open (for example, some applications close a file after its contents are loaded into memory). Though a user would see the file as open in such applications, the Desktop App would receive a notification from the system that the file was opened and subsequently closed, after which it would release any lock on the file. In such cases, Egnyte's would still be able to detect conflicts between multiple users.

Below are examples of file types and applications for which the file locking mechanism will not take hold due to the behavior described above:

Adobe Illustrator (.ai)

Adobe Photoshop (.psd)

Adobe Acrobat when viewing pdfs without editing them (.pdf)

Text editing applications which load opened files into memory

Egnyte currently offers two applications that allow you to access files from the cloud right from your desktop: Desktop Sync and Desktop App.

Desktop Syncsyncs and stores Egnyte content locally on your computer.

Desktop Appallows you to access all files and folders that you have access to in the cloud without having to store every file on your computer. The Desktop App also allows you to sync content locally for offline access and take advantage of almost all of the features Desktop Sync had to offer.

As you've heard, Desktop Sync will no longer be supported after December 31st, 2019. There are several reasons Egnyte has decided to drop support for Desktop Sync:

To provide the best possible desktop experience in a single app where users can easily access content they need, online and offline.

To focus on creating new capabilities that wouldn't be available with Desktop Sync.

Differences

Mac mass deployment guide

Desktop Sync

Desktop App

Access all files without needing to store everything

No

Yes

Automatically lock open files in the cloud to prevent conflicts

No

Yes

Sync selected folders for offline access

Yes

Yes

Access multiple Egnyte domains from the same machine

No

Yes

Support for multiple users per machine

No

Yes

Update files in real time

Yes

Yes

Works with 3rd party integrations

No

Yes

Desktop folder redirection

Yes

Yes

Non-Desktop folder redirection

Yes

Yes

Choose folder location for synced files

Yes

Coming soon

Ability to exclude specific subfolders from sync

Yes

Coming soon

Set maximum upload and download sync rate

Yes

Coming soon

Stop/pause sync and go offline to control bandwidth usage

Yes

Coming soon

Sync schedule

Realtime and scheduled

Realtime only

Search*

Native search that requires download of content to be searched

Cloud-based search that does not require download of content to be searched.

Selecting folders to sync

Folder selector user interface (UI)

Select and deselect folders directly from File Explorer or Finder

Automatically connect to on-premises Turbo devices

No

Yes

(Admin feature) Control access through device entitlement

Yes

Yes

(Admin feature) Remote wipe

Yes

Yes

*To access search for the Desktop App, head to the icon tray (Windows) or icon bar (Mac) and click the Desktop App icon to open the menu. The home screen will show you your recently accessed files and provide a search bar. From here, you can search for all content available in the cloud. If you need to narrow down your search, you can use advanced search options, like the wildcard search, or go to the Web UI to take advantage of all search options, like filters.

How to switch from using Desktop Sync to using the Desktop App

If you are switching apps on your own machine

If you are mass deploying to multiple users

Check out the Transition from Desktop Sync to the Desktop App article for more information.

Windows

Step 1: Upgrade to the latest version of Desktop Sync If you're not yet on the latest version of Desktop Sync, we recommend upgrading to the latest version for the best experience. Standard silent install script msiexec /iEgnyteDesktopSync_x.x.x.msi/qn For more information about mass deployment, please review this guide.

Step 2: Mass uninstall Desktop Sync Please ensure you are running under user account that has admin privileges. Examples of uninstalling script in command-line: Standard silent uninstallation with no restart msiexec /x EgnyteDesktopSync_x.x.x.msi /qn /norestart

Step 3: Mass install Desktop App The example script below will silently install the Desktop App. In the example provided, every local user on the machine will have one drive added to acme.egnyte.com with Z as the drive letter and 'acme' as the drive label. The script also forces a mandatory restart of the machine. msiexec /i EgnyteConnect_x.x.x.msi ED_SILENT=1 ED_DRIVE_DOMAIN=acme ED_DRIVE_LABEL=acme ED_DRIVE_LETTER=Z /qn/forcerestart For more advanced install and configuration options, please review this Windows mass deployment guide.

Mac

Step 1:Mass uninstall Desktop SyncPlease review this article.

Step 2:Mass install Desktop App Please review this .

Adding files using the Desktop App is a simple and fast way to move existing files to the cloud while still being able to use Windows File Explorer or Mac Finder. You can even draft new files and save your work directly to a folder in the cloud, right from your desktop.

Save New Files

Create a new file in any compatible application like Microsoft Word.

Click Save.

Select the drive mapped to Egnyte and navigate to the folder you'd like to save your file to.

Give your file a name and click Save.

Your file is uploaded to the cloud and is immediately available for your teammates to view, share, or edit.

Add Existing Files

Locate the locally stored file.

Drag and drop the file from the local storage to a folder on Egnyte.

Your file is now on the cloud and can be accessed from any device, anywhere.

Add Folders

Creating new folders in the cloud is the same process as on your desktop, making it easy to manage files in Egnyte instead of the desktop so you can free up disk space.

Create Folders

Open file explorer or Finder on your desktop.

Right click where you'd like the new folder to be located.

Select New Folder.

Name the folder as desired and hit Enter to create the folder.

Move Folders

Find the locally stored folder on your desktop.

Drag and drop the folder to a folder through the Desktop App.

The folder, all of its sub-folders, and files will be immediately uploaded to the cloud and can then be deleted from your computer to free up space.

TLS 1.0 and 1.1 were introduced as security protocols to provide authentication, privacy, and data integrity between two communicating computer applications. As with all protocols, newer versions of TLS have been developed to improve security and performance. Although Egnyte servers have been configured to support more modern versions of TLS protocols, such as TLS 1.2, we have continued supporting TLS 1.0 and 1.1 for a small percentage of customers.

To ensure we are using the highest security standards and safeguarding, we are retiring TLS 1.0 and 1.1 on February 28th, 2020. This means Egnyte servers and services will reject all incoming communications using these older versions of TLS. If you are still using TLS 1.0 or 1.1, you'll need to take action soon and upgrade to TLS 1.2. To ensure a smooth transition, please follow the steps below.

Instructions for Windows 7

Instructions for Windows 8, 8.1, and 10

For Windows 7, we recommend you complete the following steps:

Disable TLS 1.0 and 1.1

Enable TLS 1.2

Egnyte will end support for Windows 7, 8, and 8.1 after January 14th, 2020.

Disable TLS 1.0 and 1.1

Disable TLS 1.0 and 1.1 from the registry using the registry editor.

Go to this registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\

If a TLS 1.0 key is present, go inside the folder (see next step). If not, you will have to create a new Key and name it 'TLS 1.0'

If the TLS 1.0 key exists, you should also have a key called 'Client' underneath. If not, you will have to create it as you did in the previous step. blog post

Go into the 'Client' key and create the following entry:Entry type: DWORD (32 bit)Name: EnabledValue: 0

Repeat the above steps for disabling TLS 1.1

2. Enable TLS 1.2

Enable version 1.2 of TLS from the registry using the registry editor.

Go to this registry location:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\

To enable 1.2, you'll need to create new keys called TLS 1.2 underneath the 'Protocols' key.

Once the key structure is created, you can proceed to create the following entry underTLS 1.2/Client:Entry type: DWORD (32 bit) Name: DisabledByDefaultValue: 0

For Windows 8, 8.1, and 10, we recommend youcompletethe following steps:

Disable TLS 1.0 and 1.1

Egnyte will end support for Windows 7, 8, and 8.1 after January 14th, 2020.

Disable TLS 1.0 and 1.1

Disable TLS 1.0 and TLS 1.1 from the registry using the registry editor.

Go to this registry location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\

If a TLS 1.0 key is present, go inside the folder (see next step). If not, you will have to create a new Key and name it 'TLS 1.0'

If the TLS 1.0 key exists, you should also have a key called 'Client' underneath. If not, you will have to create it as you did in the previous step.

Go into the 'Client' key and create this following entryEntry type: DWORD (32 bit)Name: EnabledValue: 0

Repeat the above steps for disabling TLS 1.1

Registry Script (.REG)

All of the steps above can be automated and deployed via registry scripts. Here are some examples:

.REG to disable TLS 1.0 and 1.1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client]"Enabled"=dword:00000000[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]"Enabled"=dword:00000000

.REG to enable TLS 1.2

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] "DisabledByDefault"=dword:00000000

Note on Windows Server

The Desktop App is not officially supported on Windows Server, so the instructions above are for the normal version of Windows. Depending on the configuration, Windows Server users may need to create extra keys called 'Server' under Protocol/TLS 1.0, Protocol/TLS 1.1, Protocol/TLS 1.2 with the same Enabled and DisabledByDefault entries under each 'Client.' For more information, please check out this from Microsoft.

Photoshop 2020 has a known issue with Egnyte Desktop App for Mac. When a user tries to open an existing file and then makes a change and saves, it gives an error saying the file already exists. This is an error with Photoshop, not Egnyte Desktop App for Mac. When the Save in Background feature on Photoshop is turned off, files are saved with no error. This is a known issue, and Adobe is aware.

The workaround is to disable"Save in Background" and "Automatic Save Recovery" from Preferences.

This issue will be resolved in Mac Desktop App 3.6.0.

Egnyte Connects integration with Microsoft Azure enables you to leverage Egnytes enterprise-caliber file sync and share while keeping your data in Azure storage.

Direct Registration link for Azure Customers

If you already have a configured Azure Storage Account, contact Support to obtain a customized registration link.

Alternate Registration Method (Requires Egnyte Connect Virtual Machine Deployment)

Alternatively, you can sign up for Egnyte Connect from the Azure marketplace and set up your account for use with Microsoft Azure.

Existing Egnyte customers who are interested in using Azure storageshould contact Support to proceed.

Skip Ahead to...

Create Egnyte Connect Virtual Machine Create Egnyte Connect Trial Account Configure Azure Storage Change Storage Provider Settings Set up Other Microsoft Integrations

CreateEgnyte Connect Virtual Machine

Create the Egnyte Connect virtual machine from the listing in the Azure Marketplace.

Use the recommendedsize for the virtual machine. Microsoft Active Directory Federation Services (ADFS)

Use the default options for the settings of the virtual machine.

Once you have created the virtual machine, you can proceed to create an Egnyte Connect trial account.

CreateEgnyte Connect Trial Account

Once your virtual machine is deployed in Azure, you can view its details in the portal.

Go to the Overview for your virtual machine you should see a field for the public IP address. Click on the IP address.

You'll see a detailed view of the IP address associated with your virtual machine.You'll see an IP address listed in the overview section here.

Copy and paste this IP address into the URL bar of your web browser. You will be redirected to a page where you can register for an Egnyte Connect trial account.

Fill out the form, and you will automatically be logged into your new Egnyte Connect account.

Configure Azure Storage

When you first log in to your Egnyte Connect account, you will be prompted to configure your Azure storage settings.

This is a mandatory step that must be completed before you can begin using Egnyte Connect.

Click Go to Azure Configuration in the dialog to proceed.

You will automatically be taken to the Storage Provider section in your accounts settings.

You can find this section in the Security & Authentication settings.

Enter the Account ID, Secret, and Storage Container associated with your Azure subscription. Learn more about these fields below.

Storage Container: The specific container within the storage accountyou'vechosen where your Egnyte files will be stored.Go to the Overview section of your storage account to see its storage containers.

If you do not have any containers available yet, please create one to be used with your Egnyte account (see below*). If you already have a storage container created, continue to the Account ID description.

Create Storage Container*Select the option for Storage Account in the marketplace in your Azure portal.Werecommend choosing the following settings when creating your storage account: Deployment Model: Resource ManagerAccount Kind: Blob storageReplication: Geo-redundant Storage (GRS)Access Tier: Hot is preferable, but Cool will work as well. Account ID: The name of the storage account in Azure that you want to use to store your data.Secret: The firstaccess key for the storage account you have chosen. Thiscan be found inSettings under Access Keys while browsing your chosen storage account in the Azure portal.

Click Save once you have entered the Account ID, Secret, and Storage Container into the Storage Provider settings section in Egnyte.You will see a green check mark next to the save button if your Azure storage settings have been accepted.

Youre now ready to begin using Egnyte Connect! Check out our Getting Started guide for some useful resources to kickstart your trial.

Change Storage Provider Settings

Once you have configured your storage provider settings, you will not be able to change them directly from Egnyte Connects Web UI. Please contact Egnyte Support if you need to change any of these details.

Set up other Microsoft Integrations

Egnyte Connect offers several other integrations with Microsoft products, including the Office productivity suite, Azure Key Vault, Azure AD, and more.

Follow the links below for more details on setting up these integrations.

Egnyte for Office Online

Egnyte for Microsoft Office Desktop

Egnyte for Office Mobile

Egnyte for SharePoint Online

Microsoft Azure Key Vault

Microsoft Azure AD

Microsoft Active Directory

Egnyte Connects integration with Google Cloud Storage enables you to leverage Egnytes enterprise caliber file sync and share while keeping your data in Google Cloud Storage. This article covers how to set up your Egnyte Connect trial account for use with Google Cloud Storage.

Existing Egnyte customers who are interested in using Google Cloud Storage should contact customer support to proceed.

Create Egnyte Connect Trial Account

If you already have a configured Google Cloud Storage account, contact customer support to obtain a customized registration link. Once you have this link, you can create an Egnyte Connect trial account.

contact Egnyte Support

Configure Google Storage

When you first log in to your Egnyte Connect account, you will be prompted to configure your Google storage settings.

Note: This is a mandatory step that must be completed before you can begin using Egnyte Connect.

Click Go to Google Configuration in the dialog to proceed.

You will automatically be taken to the Storage Provider section in your accounts settings. For reference, you can find this section under the Configuration tab of Settings in the Security & Authentication section.

Enter the storage bucket and private key from Google Cloud Storage that youll be using with Egnyte.

Note: You should create a new storage bucket and service account in Google Cloud Storage to be used with Egnyte. You can add a new storage bucket by clicking Create Bucket in the Storage section of your Google Cloud account.

Choose the storage class and location that suit your needs, and click Create to proceed.

Onceyou'veadded a new storage bucket, navigate to the IAM & Admin section of your Google Cloud account and create a new service account. Please keep the following requirements in mind when creating the service account:

The service account must be a Storage Object Admin with full control of GCS objects; this can be configured in the Role of the service account

The option to Furnish a new private key must be checked

The key type for the service account must be JSON

Upon creating the service account, the private key should automatically download. Copy and paste the JSON from this key into the Service Account Private Key JSON field in Egnyte.

Click Save once youre ready to proceed. You will see a green check mark next to the save button if your Google storage settings have been accepted.

Youre now ready to begin using Egnyte Connect! Check out our Getting Started guide for some useful resources to kick start your trial.

Change Storage Provider Settings

Once you have configured your storage provider settings, you will not be able to change them directly from Egnyte Connects Web UI. Please if you need to change any of these details.

Egnyte Connects integration with Google Cloud Storage enables you to leverage Egnytes enterprise caliber file sync and share while keeping your data in Google Cloud Storage. This article covers how to set up your Egnyte Connect trial account for use with Google Cloud Storage.

Existing Egnyte customers who are interested in using Google Cloud Storage should contact customer support to proceed.

Create Egnyte Connect Trial Account

If you already have a configured Google Cloud Storage account, contact customer support to obtain a customized registration link. Once you have this link, you can create an Egnyte Connect trial account.

contact Egnyte Support

Configure Google Storage

When you first log in to your Egnyte Connect account, you will be prompted to configure your Google storage settings.

Note: This is a mandatory step that must be completed before you can begin using Egnyte Connect.

Click Go to Google Configuration in the dialog to proceed.

You will automatically be taken to the Storage Provider section in your accounts settings. For reference, you can find this section under the Configuration tab of Settings in the Security & Authentication section.

Enter the storage bucket and private key from Google Cloud Storage that youll be using with Egnyte.

Note: You should create a new storage bucket and service account in Google Cloud Storage to be used with Egnyte. You can add a new storage bucket by clicking Create Bucket in the Storage section of your Google Cloud account.

Choose the storage class and location that suit your needs, and click Create to proceed.

Onceyou'veadded a new storage bucket, navigate to the IAM & Admin section of your Google Cloud account and create a new service account. Please keep the following requirements in mind when creating the service account:

The service account must be a Storage Object Admin with full control of GCS objects; this can be configured in the Role of the service account

The option to Furnish a new private key must be checked

The key type for the service account must be JSON

Upon creating the service account, the private key should automatically download. Copy and paste the JSON from this key into the Service Account Private Key JSON field in Egnyte.

Click Save once youre ready to proceed. You will see a green check mark next to the save button if your Google storage settings have been accepted.

Youre now ready to begin using Egnyte Connect! Check out our Getting Started guide for some useful resources to kick start your trial.

Change Storage Provider Settings

Once you have configured your storage provider settings, you will not be able to change them directly from Egnyte Connects Web UI. Please if you need to change any of these details.

Make your Egnyte account even more secure by using Two-Step Login Verification (TSLV) provided with our Advanced Security Package. TSLV requires a third piece of information, in addition to your username and password, to log you in. This includes logging in from the Web UI, the Mobile App, or the Desktop App.

Egnyte has partnered with Twilio Inc., a leader in two-factor authentication, to secure your account with TSLV. If you have a smartphone, the Authy Mobile apps Push feature is not only the most secure option but the most convenient way to grant access to your Egnyte account right from your smartphone.

Egnyte has provided four different options to verify your login to make it easy to choose the most convenient method for you. We'll walk you through each option after providing instructions to enable TSLV on your profile. The last section will address administration features available to Egnyte domain Admins.

Skip Ahead to...

Enable and Register Two-Step Login Verification

Login with Authy Push Notification

Login with Authy Mobile App

Login with Phone Number

Login with the Desktop App

Admin Features

Additional Resources

Enable and Register Two-Step Login Verification

If your account Administrator has not made TSLV mandatory, you can opt into the feature by clicking on your profile picture and then your name. From the My Profile tab, click My Preferences. In the Security section, select the toggle next to Two-step login verification and click Save at the bottom of the screen. Authy Two-Step Login Verification - FAQs

You will be automatically logged out of your account. Re-enter your username and password, and choose Get Started. If TSLV has been required by your Admin, you'll see the screen below when registering.

You will be asked to specify a way to register your device. We recommend that you use the Authy Mobile App for authentication. If you do not have Authy Mobile App installed yet, you will see a description on how to install it on the next screen. Skip to step 8 to learn how to register using a phone number (SMS text or voice call).

Download the Authy App on your mobile phone.

Upon downloading the Authy Mobile app. iOS: Click the + (add account) icon and then Scan QR Code to scan the QR code that displays on your computer screen. Android: Click the menu icon (three dots), Add Account,and then Scan QR Code. Upon scanning the QR Code, you'll receive a confirmation message when the Egnyte Domain was successfully added.

Enter the code you see in your Authy App.

You will see a confirmation of successful registration of the Authy app. Once you click Done, you'll be automatically be logged into Egnyte.

Alternatively, you can register your mobile phone by using a phone number with an SMS text or a voice call.

Select the country, enter your phone number, and click Next.

Authy does not allow the use of Virtual Numbers (Google Voice, Magic Jack, Skype) for text message or voice call authentication. As an alternate option, you can use the Authy Desktop App, Mobile App, or Google Chrome plugin.

If you specified a mobile phone number, you would see two possible options to receive the code (for a landline number, there will be only the Use voice call option).

Enter the six digit code you received and click Next.

You'll be asked to download the Authy App to make logging in quicker and more secure in the future. We highly recommend using the app. If you would like to continue without using the app, click Skip.

You'll immediately be logged into Egnyte, and your phone number will be registered with us.

Login with Authy Push Notification

Begin by logging into Egnyte with your username or email address and password.

Once entered, you'll see a screen letting you know that Authy has sent you a push notification.

Open the notification from your notification tray to be directed to the mobile app. Tap Approve if the login date and time match when you were logging in.

Within a few seconds of tapping Approve, you'll be automatically logged into Egnyte.

Login with Authy Mobile App

Begin by logging into Egnyte with your username or email address and password.

Once entered, you'll see a screen asking for a seven digit code from your Authy App.

Open the Authy App. If you have more than one account registered with the app, you'll need to select the Egnyte domain account to locate the code.

The code changes every 20 seconds.

Enter the code from the Egnyte screen and click Next.

If the code is valid, you'll be granted access to Egnyte.

Login with Phone Number

Begin by logging into Egnyte with your username/email address and password.

Once entered, you'll see a screen for Two Factor Authentication. If you don't have the Authy Mobile App installed (recommended), click click the Use Phone number option.

If you have a mobile phone number registered, you'll have two options to choose from: Use text messages or Use voice call. If you have a landline registered, you'll only have the option to Use voice call. Make your selection and click Next.

Authy does not allow the use of Virtual Numbers (Google Voice, Magic Jack, Skype) for text message or voice call authentication. As an alternate option, you can use the Authy Desktop App, Mobile App, or Google Chrome plugin.

Depending on the option you selected, you'll either receive a text message or phone call with a seven digit code. Enter the code and click Next.

Once the code has been verified, you'll be granted access to Egnyte.

Login through the Desktop App

Once Authy has been set up through the Web UI, you'll need to login through the Desktop App to verify your account if you were not logged in previously.

If you disconnect or remove the drive in the future, you may need to go through this process.

You can use the Mobile Push, Passcode, or Phone Number (VoiceCall or SMS) methods to verify your account.

Admin Features

Administrators of accounts which have purchased the Advanced Security Package can mandate the use of two-step login verification for their users. This option can be found in Configuration settings under Security & Authentication in the Two-step login verification section. Your users will be required to configure TSLV upon their next login. Its possible to limit which users are required to use TSLV. You can require this feature for All Users, Admins & Power Users only, or Standard Users only. If you apply this feature to a class of users, every user of that type will need to use TSLV. If you have users that are authenticated via Single Sign-On, you can exclude them from Egnyte provided TSLV.

You cannot grant any other exceptions.

If you only want to require specific users to use TSLV, you can enable two-step login verification from the Users & Groups tab by editing the user's profile.

You can see if an Admin or the Power User enabled TSLV with the User Provisioning Report.

Resetting a User's TSLV Settings

If a user loses the phone used for TSLV or needs to change the phone number associated with it, you can reset their accounts TSLVby going to their user details screen and selecting the Reset option next to Two-Step Login Verification.

Even if you do not mandate TSLV, individual users in your Egnyte domain will still be able to opt in to the feature. If you no longer require users to have TSLV, users who previously opted in on their own will still have TSLV enabled.

Enabling the "Remember Me" and "Trusted Networks" Capabilities

If you would like to customize the level of security associated with TSLV, you can do so from the Security & Authentication settings. For example, you might not want to require login verification every time you log into Egnyte from your work computer but would want to require this when logging on from a computer in a hotel business center. Weve also provided a Remember this Device setting that allows users to defer the requirement to verify their login for a certain device for a specified time period. Onceyou'veturned the setting on, then you can set the duration of time for which devices can be remembered.

Weve also made it possible for account Admins to enter IP addresses or IP address ranges in the Trusted Networks field. Users logging into Egnyte from these IPs will not need to verify their login.

You can enter individual IP addresses or ranges of IP addresses (including those indicated with CIDR Notation), but be sure to separate each address or range with a comma.

Additional Resources

Weve made some exciting changes based on your feedback andcan'twait for you to check them out.

Users without Egnyte accounts can create records: From now on, users without Egnyte accounts can create (but not edit) new records. When a user doesn't have access to Egnyte, record folders are not created in Egnyte until an administrator runs the relevant Bulk Action.

Support for three-level folder hierarchies: Up until now, Egnyte integration supported two-level hierarchies when using default folder paths: if there was an object that was a parent of another object, the child's Egnyte folder was created inside the parent's folder. From this release onwards, we also support three-level hierarchies. For instance, if in Egnyte Sync Configuration you mark Account to be the parent of Contact, and Contact to be the parent of Case, and if you use default folder paths, Case folders will be created with the following path: Shared/Salesforce.com/Accounts/Account_Name/Contacts/Contact_Name/Cases/Case_Name doesn't exist already.

Escalations and Key Issues Addressed

Update to Community Type Folders: In Folder Templates, "Community type folder" checkbox set correct permissions for Community Users

Update to Merge Record in Salesforce: Errors happening while merging records have been removed.

Egnyte gives your users the freedom to access their files from anywhere, making them more productive, so its important to get your files in Egnyte as quickly as possible. This guide will help you make a more informed decision about the tools you can use to migrate to Egnyte. The method you use to migrate your data, users, and permissions depends on the amount of data you are transferring, where it's stored, available bandwidth, etc. Remember, users can add files and folders they have stored on their local machines, too. Point them to the article, A User's Guide to Adding Content to Egnyte.

First, narrow down your options based on available bandwidth and the amount of data you are migrating. Keep in mind; this is only the first step. There are additional considerations youll want to explore for each tool.

25 Mbps - 50 Mbps

Available Bandwidth

> 50 Mbps

Available Bandwidth

<25GB data

Upload via Egnyte Web UI

Egnyte Connect Desktop App

Upload via Egnyte Web UI

Egnyte Connect Desktop App

25-40GB data

Egnyte Connect Desktop App

Egnyte FTP Server

Egnyte Connect Desktop App

Egnyte FTP Server

40-500GB data

Cloud Migration Manager

Storage Sync

Cloud Migration Manager

Storage Sync

Egnyte FTP Server

500GB-1TB data

Cloud Migration Manager

Storage Sync

Data Migration Service

Cloud Migration Manager

Storage Sync

Data Migration Service

1TB-16TB data

Storage Sync

Storage Sync

>16TB data

Contact Professional Services

This table refers to file and folder sizes only.

You may need to use more than one tool to complete your migration. Keep the answers to these key questions in mind as you review the considerations for each tool.

Do you have a virtualization environment available?

Is your internet stable and fast?

Do you need to migrate users and groups?

Do you have permissions to migrate?

Is your data changing 24 hours a day, 7 days a week?

Choose Between FTP, Cloud Migration Manager and Storage Sync

FTP Considerations:

No virtualization is required to use FTP.

Should only be used when migrating less than 500GB of data.

FTP can only be used to migrate files and folders.

FTP may not support data true-ups (depends on FTP client).

At least 50Mbps internet bandwidth is suggested.

A stable internet connection is required.

Review this article for a complete list of what FTP can and cannot migrate.

Heres an example of a situation where FTP may be a good option for migration: You already have users and permissions on Egnyte, but you have 400GB of files and folders you need to move to Egnyte. The data you are moving is not used on the weekends, so youre not concerned about data true-ups. Your internet connection is stable and fast.

Cloud Migration Manager Considerations:

A virtualization environment is required.

File access and modification time are preserved.

Folder permissions can be migrated.

Audit reports of the migration are provided.

Supports up to 1TB of data per migration.

Internet bandwidth needs to be stable, but speed is not a requirement.

Review this article for a complete list of what Cloud Migration Manager can and cannot migrate.

Heres an example of a situation where Cloud Migration Manager may be a good option for migration: You have less than 1TB of data, and you want to migrate existing user permissions and file modification times. Usersdon'tchange the data over the weekend, so youdon'tneed to worry about true-ups. You have multiple on-premises repositories across multiple offices that youll need to migrate fully to the cloud. You can use Cloud Migration Manager to migrate each repository.

Storage Sync Considerations:

Can be used on any network share over SMB protocol.

File access and modification times can be preserved.

Supports ongoing syncs between on-premises content and Egnyte.

A Storage Sync license is required to use this tool.

Can be used with or without a virtualization environment.

NETGEAR NAS device can be used instead of a virtualization environment.

It does not migrate folder permissions or provide migration audit reports.

It can migrate up to 16TB of data.

A stable internet connection and minimum bandwidth are NOT required.

Review this article for a complete list of what Storage Sync can and cannot migrate.

Heres an example of a situation where Storage Sync may be a good option for migration: You have 15TB of data to move from a CIFS Share, but the stability of your internet connection is questionable. Your users are constantly making changes to the data so youll need to true-up the data after the initial migration.

Choose Between Cloud Migration Manager and Storage Sync

Here is a simple table that compares the key differences between Cloud Migration Manager and Storage Sync migration capabilities:

Cloud Migration Manager

Storage Sync

A virtualization environment is required.

Can be used with or without a virtualization environment (NETGEAR NAS device).

Does not require data disk for migration

Requires data disk with storage equal to the size of data to be migrated

Data true-ups are NOT supported.

Data true-ups are supported (depending on the 3rd party software used).

Top level folders and permissions can be migrated.

It does NOT migrate top-level folders or permissions.

Can support up to 1TB of data per migration.

Can support up to 16TB of data per migration.

Internet bandwidth needs to be stable.

Internet bandwidth does not need to be stable.

Heres an example of a situation where using Cloud Migration Manager and Storage Sync together may be a good option for migration: You have top-level folders, permissions and 15TB of data to migrate to Egnyte. Youll use Cloud Migration Manager to migrate your folders and permissions. Youll use Storage Sync to migrate the data.

When to Consider Egnyte Professional Services

If you need help migrating to Egnyte, our professional services team can help. Egnyte Professional Services are especially helpful when youre:

Migrating a large amount of data

Migrating from another cloud provider

Have multiple office locations

Have limited internal resources to help with the project

Reach out to your Account Manager today so we can begin customizing your roadmap to success.

As part of our effort to continuously improve our service, were glad to announce that we're switching to a new and improved email service. These changes will help ensure you don't miss out on any of our updates and will give you the ability to filter notifications by topic.

Starting on June 24th, well begin using two new email domains to serve you better. They include:

reports.egnyte.com: Communications like schedules reports, sync status reports, and link access notifications.

transactions.egnyte.com: Notifications like trash purge, password resets, and user invitation emails.

To ensure you receive critical communications, please whitelist these email domains or exclude them from any email filters you may have enabled. Otherwise, there are no other actions required on your part.

Whitelist *egnyte.com to ensure you receive all important updates!

When you share a folder with another user in your Egnyte account, you make all of the files contained in that folder accessible to them. Depending on the other user's folder permission level, they can read, edit, move, copy, or delete the contents. This is different from sharing a file or folder link, which only permits the recipient to download the contents. Follow one of the links below to learn more. For further questions on how permissions work in Egnyte, please refer to the Permissions FAQs. You can learn by watching a short video about Granting Access with Folder Permissions.

Invite a User to Access a Folder

Remove a User or Group from a Folder

Folder Access Levels

Sub-folder Access

Sharing from a Mobile Device

Folder Sharing with Storage Sync

Invite a User or Group to Access a Folder

Onceyou'vecreated a new folder, you can share the folder with colleagues. Navigate into the folder, select Share from the list of options, and click Manage Folder Permissions.

Only Admins and folder owners can grant access to shared folders.

Egnyte's mobile apps

The Folder Permissions window shows all users that have access to the current folder. If you want to share files with colleagues who already have an Egnyte user account, enter their username or group name in the search bar. If you havent yet invited any colleagues to Egnyte to share files, click Create new account for "____" and enter a new username, email address, and password. An invitation will be sent to your colleagues email address with instructions for logging in.

When inviting new users into Egnyte, you have the option of choosing what type of user they are added as. To learn more about the different user types, you can do so here.

When you invite a user, you'll need to provide their email address and a user name. The User Name field will auto-populate with a suggested name based on the email address you enter for the new user.

You'll also need to apply the permissions level you'd like the user to have. You can learn more about the access levels in the next section. By default, the new user will be given Editor access to files in these folders, allowing them to download as well as edit files. Click Done once you're ready. The new user will have immediate access to all files in the current folder as well as all the files contained in its sub-folders (if permissions are inherited from the parent folder).

Remove a User or Group from a Folder

As users' duties and responsibilities change, you may find that they have access to folders they no longer need. To make the change, you'll need to navigate into the folder you want to remove them from, select Share from the list of options, and click Manage Folder Permissions.

Only Admins and folder owners can change access to shared folders.

Locate the user or group you'd like to remove and click the x next to their name.

Once all of the users or groups have been removed, click Save to apply the changes.

Folder Access Levels

When fellow employees and outside business partners collaborate on a project, you may want collaborators to have different levels of control over the files contained in the folder to protect against file deletions and other unauthorized modifications. Egnyte provides the ability to assign four different access levels to project folders: Viewer, Editor, Full, and Owner. The following chart lays out each level's permissions.

Viewer

Editor

Full

Owner*

Download/Read Files, Folders

Yes

Yes

Yes

Yes

Copy Files, Folders

Yes

Yes

Yes

Yes

Upload/Edit Files, Folders

No

Yes

Yes

Yes

Create Sub-folder

No

Yes

Yes

Yes

Rename Files, Folders

No

Yes

Yes

Yes

Move Files, Folders

No

No

Yes

Yes

Delete Files, Folders, or Versions

No

No

Yes

Yes

Edit Folder Sharing

No

No

No

Yes

Create Upload Links

No

Yes

Yes

Yes

Set Permissions

No

No

No

Yes

*The owner permission is called "permit" in the Classic UI.

Sub-Folder Access

When you share a folder with fellow employees or business partners, they automatically receive access to all the folder's sub-folders. However, you can modify sub-folder level access by managing permissions at the sub-folder level. You can also configure a folder so that it doesn't inherit permissions from its parent

Learn more about Egnytes folder sharing structure.

Learn more about disabling permissions inheritance for a folder.

Learn more about "None" permission in the "Folder Permissions Report."

Sharing from a Mobile Device

You can share a folder with users and groups and even invite new users to share from your Android device, iPhone, or iPad using one of . Longtap a folder or tap the 3 dots next to the folder to seethe options panel on the bottom of the screen. TapPermission and selectAdd User or Add Group on the next screen. Choose who to share the file with by searching for an existing user or group and tapping their record when it appears. If you want to add a new user, tap the + icon to select someone from your contacts or type in their name, and tap Invite new user. Enter their information, specify whether you want to make them an Administrator, Employee (Power User), or Non-employee (Standard User) and select their permission level (Owner, Full, Editor, or Viewer). Once you have their information entered, tap Invite, and they will be sent an email with login instructions.

Folder Sharing with Storage Sync

Egnyte allows you to centrally manage all folder access for Storage Sync, so anyone with access to folders in Egnyte will be able to access those same folders on your local file server(s). When you make changes to folder access in your Egnyte account, the modifications are automatically applied on your local file server.

When you initially migrate data to your Egnyte account, Egnyte replaces NTFS local file server permissions with folder access levels which have been set in the cloud.

Using Egnyte's built-in Metadata options, Administrators can create sectionsfor metadata to allow their users to add and edit metadata for files and folders within the Web UI. The metadata properties will be displayed in the file details and the folder details pane to make finding related folders and files even easier. In this article, we'll cover how to create new metadata, how to edit and delete existing metadata, and how users can add metadata to files and folders.

Skip Ahead to...

Create Metadata

Edit or Delete Metadata

Add Metadata to Content

Create Metadata

Admins can use the following steps to create new Metadata sections.

Select the Menu icon and click Settings from the drop-down.

Choose the Metadata tab and click the Add New Section button.

Enter a name for the new Metadata Section.

Enter the following property values for the new section. Multiple properties can be added to the same section.

Property Name: Create a name for the property (required).

Description: Provide additional details about the property (optional).

Type: Select a type for the property (required). See descriptions of the types below:

Integer - A whole number

Decimal - Integer and non-integer numbers

String - A string of arbitrary characters

Date - Past, present, or future date

Dropdown with options - Provide predetermined options for users to select from

Once all of the needed information has been entered, click Save.

Edit or Delete Metadata

Admins can use the following steps to edit or delete existing Metadata sections.

Select the Menu icon and click Settings from the drop-down.

Choose the Metadata tab and click the Edit icon or the Delete icon.

If you selected theEditicon, make the necessary changes to the metadata section name or properties, including deletinga specific property, and clickSave.If you selected theDeleteicon, you will need to confirm that youwant to remove this section by typing in a confirmation message and clickingRemove section:

Add Metadata to Content

Admins and users can use the following steps to edit Metadata in documents.

Navigate to the file or folder you want to add metadata to and open theDetailssection.

Find the section you want to edit and click on the Edit icon.

Add content and click Save.

Learn how to give your colleagues and business partners the right level of access by adding users to folders, and deciding what they can do within those folders.

Start Course

To ensure optimal performance when using the Egnyte Connect Desktop App, be sure to reviewthe system requirements.

Download the Egnyte Connect Desktop App for Windows

See the Installation, Mass Deployment, and Best Practices articles for Windows for more information.

System Requirements

Supported OS versions: Please refer to our policy for browser and OS support to learn more.

Egnyte will end support for Windows 7, 8, and 8.1 after January 14th, 2020.

Other dependencies: .NET Framework version 4.6+

ARM processors are not supported

Recommended: 8GB of RAM

Recommended: 350MB free disk space for initial install

Recommended: Up to 5GB of free disk space for caching accessed files

The recommended stats are for machines where there is a single active user at any given time.

Download the Egnyte Connect Desktop App for Mac

See the Installation, Mass Deployment, and Best Practices articles for Mac for additional information.

System Requirements

Supported OS versions: Please refer to our policy for browser and OS support to learn more.

Approve Egnyte's kernel extension when installing on macOS 10.14 (Mojave) and macOS 10.13 (High Sierra)

Recommended: 8GB of RAM

Recommended: 350MB free disk spacefor initial install

Recommended: Up to 5GB of free disk space for caching accessed files

The recommended stats are for machines where there is a single active user at any given time.

We've made some improvements with the latest version of the Desktop App.

Improved progress indicators for files that are uploading:When looking at the Home view in the Desktop App, you can now see an individual progress indicator for each file that is currently being uploaded. Youll also see the total size of all pending uploads in the status bar at the bottom of the app. Egnyte Community

Disable sync and go offline: Users will have the option to manually disable sync and go offline to prevent the use of any network traffic. This is particularly useful in cases where users want to avoid using bandwidth i.e. on expensive connections or cases where there are other apps temporarily competing for bandwidth. While offline, only folders synchronized for offline access will be visible.

Ignore and move skipped files to Desktop:Skipped files are files that are prevented from uploading through the Desktop App. You will now have the option to cancel these uploads and move them to the Desktop from the skipped files screen.

Key Issues Addressed

A fix has been implemented to ensure sync service will check network status for all connected drives.

Added fix to treat certain Navisworks extensions as temporary files.

Fix to accommodate Words behavior with Print to PDF action and prevent the Desktop App from showing incorrect OS warnings.

Fix to allow the Desktop App to handle Adobe InDesigns reads past the end of the file.

Update the Desktop App to take advantage of the newest changes! Don't forget to share your thoughts on the .

Mass deployment tools allow organizations to install and update software for multiple users at once. Common examples of tools include Microsoft SCCM (System Center Configuration Manager) or deployments through the use of Group Policy Objects (GPO). For larger customers, mass deployment tools can allow admins to control deployments of software and updates.

This guide will provide step by step instructions on how to set up a Mass Deployment of the Egnyte Connect Desktop App on Windows.

Mass deployment of the Desktop App is split into two phases:

Installation/Upgrade: The app is installed on the machine using an account with admin privileges. If you're only setting up a single drive per user, you can specify command-line options during installation to specify details like the domain being connected to, the drive letter and label to use, and whether SSO is being used for signing the user in.

Configuration: Drives are configured on behalf of usersafter installation by using a new command-line tool that is shipped with the product. If configuring more than one drive per user, you must use the command-line tool.

Prerequisites

Download Egnyte Connect for Windows.

Review System Requirements.

Installation or Upgrade

To install or upgrade, ensure you run the installation in the context of a user with admin privileges on the machine when using your tool. When upgrading, we recommend you use the same command-line parameters that were used at install to ensure the same user experience. Do not use the msiexec option to prevent restarts, as some updates will force a system restart to ensure certain components properly start up.

Examples of command-line installation calls that can be used:

Standard installation if you want to prompt users to add their own drives. msiexec /i EgnyteConnect_v3.x.x.msi /qn

Standard silent installation for when you will be adding drives using the command-line tool (see Configuration section below). msiexec /i EgnyteConnect_v3.x.x.msi ED_SILENT=1 /qn

Silent installation using a non-standard installation directory andyou will be adding drives using the command-line tool. msiexec /i EgnyteConnect_v3.x.x.msi ED_SILENT=1 INSTALLDIR='C:\ProgramData\Egnyte Drive' /qn

Installation using the standard install directory where you want to add one drive for each local user account on the machine and force SSO login to the acme.egnyte.com domain. msiexec /i EgnyteConnect_v3.x.x.msi ED_DRIVE_DOMAIN=acme ED_DRIVE_LABEL=acme ED_DRIVE_SSO=1 ED_DRIVE_LETTER=Z

Note: If you want to add multiple drives for each user, install with the standard silent install command above and use the command-line tool detailed in the Configuration section of this article to add drives after installation is complete.

Any combination of the following command-line parameters can be used at install:

Property

Values

INSTALLDIR

Installation directory Default: 32bit Windows - C:\Program Files\ Egnyte Connect\ 64bit Windows C:\Program Files (x86)\ Egnyte Connect\

Silent Installation

ED_SILENT

Defines whether login prompts should be suppressed when the application is started without drives (set to 1 to suppress prompts). Note: This should not be used if using the install parameters starting with ED_DRIVE_ to configure drives. If using the command-line tool to add drives, this must be set to 1.

Value: 0 or 1

Default: 0

Proxy settings

ED_PROXY_SERVER

By default proxy settings are not used. To configure proxy settings by mass configuration proxy server must be defined.

ED_PROXY_PORT

Defines proxy port for connection settings (will be only applied if ED_PROXY_SERVER is defined).

Value: Between 0 and 65535

Default: 0

ED_PROXY_PASSWORD_REQUIRED

Proxy setting required password (will be only applied if ED_PROXY_SERVER is defined).

Value: 0 or 1

Default: 0

Drive settings Note: These options can be used if you're only adding a single drive for each user. For adding multiple drives for the same user, use the command-line tool detailed in the Configuration section of this article.

ED_DRIVE_DOMAIN

Default account domain.

ED_DRIVE_LABEL

The label that will be shown at the mounted drive.

Forbidden characters: ? < > /, * + = | \ [ ]

Maximal characters length: 30

ED_DRIVE_LETTER

Drive letter at which default account drive should be mounted.

Value: E:, F:, X:, Y:, Z:

Note: If the letter is already in use, an available letter will be used.

Default: none

ED_DRIVE_MOUNT

Mounting point for the drive (e.g.,/Shared/). Case sensitive.

ED_DRIVE_SSO

Defines if SSO authentication should be used. Note: This will be only used if one of ED_DRIVE_DOMAIN, ED_DRIVE_LABEL, ED_DRIVE_LETTER, ED_DRIVE_MOUNT is defined.

Value: 0 or 1

Default: 0

Disabling Updates

You can control whether you want the app to notify and update users to the latest version of the Desktop App with the configuration setting in the web interface.

Configuration

The Desktop App includes a command-line tool that is run from the installation directory. The command-line tool can be used in the second phase of deployment to automatically add and configure drives on behalf of users. If the command-line tool is being used after a mass installation, you must use the ED_SILENT=1 flag to suppress the Desktop App prompting users to log in.

Any calls to the command-line tool should be run in the context of the user for whom drives are being configured. This allows different deployment strategies for different types of users on the same machine. For example, a marketing user might be used to seeing an M: drive that is mapped directly to the/Shared/Marketing folder in your organization while an employee from HR might be used to seeing an H: drive that shows all content in the domain.

Documentation

To see more information about what is possible with the command-line tool, run the following command in the installation directory of Egnyte. EgnyteDrive.exe --help

Note: All cloud paths are case sensitive (e.g., You must use /Shared instead of /shared).

Best practices

Egnyte's recommendation is to use mass deployment tools and strategies that allow scripts to run against the command-line tool on user login. If running a command would have no impact (e.g., because it was already run previously), the command will simply be ignored.

Note: Multiple commands to the command-line tool must appear on separate lines in configuration scripts.

To ensure that the app is running at the time of using the tool, we recommend running the following command at the start of any configuration script to force the Desktop App to start before any commands are sent (the example below assumes you are using the default install directory for 64-bit systems at %programfiles(x86)%\Egnyte Connect - if not, replace the full path to EgnyteClient.exe accordingly). Start "Egnyte Connect" "%programfiles(x86)%\Egnyte Connect\EgnyteClient.exe" --auto-silent

Examples of commands for adding and configuring drives

Add a single drive (M:) for the acme domain via SSO but don't connect the drive immediately (will prompt the user to log in using their SSO account). EgnyteClient.exe -command add -l Acme Drive -d acme -sso use_sso -t M

Note: Running this command twice in a row will only add one drive as a single user cannot have two drives with the same label (this is a good way to ensure that a login script that runs on every login will avoid adding the same drive every time a user logs in).

Add a single drive (M:) for the acme domain via SSO and connect the drive immediately (will prompt the user to log in using their SSO account). EgnyteClient.exe -command add -l Acme Drive -d acme -sso use_sso -t M -c connect_immediately

Add a single drive (E:) for the acme domain which will use Egnyte or AD authentication and connect the drive immediately (will prompt the user to log in using their Egnyte or AD credentials). EgnyteClient.exe -command add -l Acme Drive -d acme -t E -c connect_immediatelyE

Add two drives (M: and E:) connected to the Marketing and Engineering folders in the acme domain via SSO and connect both automatically (will prompt the user to login using their SSO account for each drive added this way). EgnyteClient.exe -command add -l Marketing -d acme -sso use_sso -t M -m /Shared/Marketing -c connect_immediately EgnyteClient.exe -command add -l Engineering -d acme -sso use_sso -t E -m /Shared/Engineering -c connect_immediately

Disconnect an existing Marketing drive and reconnect for remote troubleshooting after installation. EgnyteClient.exe -command disconnect -l Marketing EgnyteClient.exe -command connect -l Marketing

Remove an existing drive labeled "Acme Drive". EgnyteClient.exe -command remove -l Acme Drive

Modify a drive labeled "Acme Drive" to use the "M": drive letter. EgnyteClient.exe -command update -l "Acme Drive" -t M

Force silent mode during drive configuration for drive labeled 'Acme Drive'.EgnyteClient.exe -command connect -l "Acme Drive" --auto-silent

Add the /Private/<username> folder to the list of folders the user has synchronized for offline access under the drive labeled 'Acme Drive' EgnyteClient.exe -command sync -l "Acme Drive" -a "/Private"

Note: Using '/Private' by itself will automatically resolve to '/Private/username'.

Remove the /Shared/Engineering folder from the list of folders the user has synchronized for offline access under the drive labeled 'Acme Drive'. EgnyteClient.exe -command sync -l "Acme Drive" -r "/Shared/Engineering"

Stop syncing all folders under the drive labeled 'Acme Drive' for offline access. EgnyteClient.exe -command sync -l "Acme Drive" -c clear_all

Set up a Connected folder with the user's Desktop in the drive laveled 'Acme' (note that ::egnyte_username:: resolves to the Egnyte username of the user who is logged in). EgnyteClient.exe -command connect_folder -l acme -a "C:\Users%username%\Desktop" -r "/Private/::egnyte_username::/Desktop"

Disconnect the user's Desktop in the drive laveled 'Acme'. EgnyteClient.exe -command connect_folder -l acme -rm "C:\Users%username%\Desktop"

Note: The command-line tool can be used at any time that the desktop app is running on the machine.

Note: It's important to use the same drive label for all your users as the drive label is used as the identifier for all commands.

Uninstall the Desktop App

To uninstall, simply run the same command that was run for the upgrade or install but use /x instead of /i.

For example: msiexec /x EgnyteConnect_v3.x.x.msi /qn

Egnyte's been working hard enhancing the hybrid solution with exciting new features that provide next-generation capabilities. Those features require server-grade systems with higher horsepower, better stability, and scalability parameters all while simplifying the IT management of these applications.

This article is intended to help new and existing customers choose a NAS device for their remote locations that can keep up with all of Egnytes improvements

Hardware and Software Requirements

Our goal is to simplify the deployment and management process of our hybrid offerings for our customers. All the future capabilities will be delivered on Virtual Machines hosted on Windows Hyper-V and VMware platforms.

Hardware Requirements:

Intel Xeon Processor or newer enterprise-class Intel CPU

16GB RAM or more

Hypervisor Requirements:

Windows Hyper-V - Windows Server 2016 or Windows Server 2012 R2

VMware - Select a host platform that's officially certified by VMware to run VMware ESXi hypervisor

Virtual Machine Requirements:

Storage Sync for Hyper-V

Storage Sync for VMware

Turbo

Frequently Asked Questions

Can you recommend specific NAS platforms for my remote office?

Many hardware vendors offer a wide range of server-class systems that meet the requirements for our hybrid solution.

These offerings are a reference guide to help to make your buying decisions, and as such we do not recommend a specific NAS vendor.

For customers who are looking for standard off-the-shelf server options:

Dell PowerEdge T140

For customers who are looking for small form-factor NAS:

Lenovo M-Series Tiny

For more adventurous customers that want to build their own NAS configuration:

SuperMicro Mini Tower

These offerings might get outdated, and the hardware vendor might refresh these offerings with newer generations

Will you provide future Egnyte software version on NETGEAR ReadyNAS?

The newer hybrid capabilities require much higher system resources and software support for the latest technologies than the current NETGEAR ReadyNAS platforms. Even the higher-end NETGEAR ReadyNAS platforms, such as the ReadyNAS rack-mount series, do not offer the OS capabilities, such as Docker, required to run the newer hybrid versions.

These capabilities can be satisfactorily provided only on server-class platforms with hardware and OS specifications described in the earlier section.

That said, we will continue to support Storage Sync for NETGEAR 6 customers in the foreseeable future. However, Storage Sync for NETGEAR cannot deliver all the future capabilities that we have on the roadmap.

Do you plan to support Turbo on NETGEAR ReadyNAS?

No, we do not plan to support Turbo on NETGEAR ReadyNAS primarily because of the hardware and software limitations on NETGEAR ReadyNAS. We recommend other hardware options with superior capabilities that are in the price range of a mid-range ReadyNAS device. For example, Dell PowerEdge T140 offers better hardware and software options that are superior to NETGEAR ReadyNAS 626X and is in the price range of the NETGEAR device.

Can I run Storage Sync or Turbo on other hypervisors or Mac servers?

We support Storage Sync and Turbo on certified VMware ESXi and Windows Hypervisor platforms. We currently don't have any plans to support Storage Sync or Turbo on other hypervisors.

VMware ESXi is not officially certified to be deployed on Mac OS; therefore Storage Sync or Turbo is not supported on Mac OS servers.

Weve made some small changes to improve your experience on the Web UIandcan'twait for you to check them out.

(Limited Availability) Web UI refresh:We have finished our BETA phase for the Web UI refresh, and now we are proceeding with making the changes available to all of our customers. The changes will be gradually applied to every domain before the end of the year. Take a look at our blog post to get more info about the improvements!

Miscellaneous

In addition to the above improvement, the update also contains:

Web UI Refreshimprovements

Custom Metadata minor enhancements

The changes will be available to all users on December 6, 2019.Don't forget to comment on these changes in the Community.

LA Release Date: November 25, 2019

GA Release Date:December 2, 2019

Weve made some improvements based on your feedback andcan'twait for you to check them out.

Sync behavior improvement:Storage Sync 11.4.5 addresses a sync behavior - when a file is deleted in the cloud, and a different file is renamed or moved to the original file's location, the sync will complete these actions sequentially.

Storage Sync on AWS device update to the cloud dashboard: Storage Sync devices hosted in AWS will now appropriately update the device dashboard found in the Egnyte cloud.

Contact Support links fails:A timeout issue has been resolved that prevented the logs from being collected when attempting to "Contact Support" from the Storage Sync interface.

Write access to Storage Sync: Because of an update to samba and an implementation with btrfs, write access was not available because of the share's symbolic link path.

How To Upgrade

From Storage Sync version 11.1.3, 11.1.4, 11.1.5, 11.2.x, 11.3.x, 11.4.x:

Orchestrator will automatically update the Storage Sync packages.

If the manual upgrade is set for Storage Sync, please access the Storage Sync UI to perform the upgrade.

From Storage Sync version 11.1.1:

SSH to the device as egnyteservice and switch users to root.

Execute the command "yum upgrade orchestrator."

This will upgrade Storage Sync orchestrator, which will then perform the upgrade to 11.4.5.

If you have enabled Manual Upgrade for Storage Sync, please access the Storage Sync UI to perform the update.

Run "yum" only in this particular case (from 11.1.1)!

From Storage Sync versions 11.0.x:

Download the Storage Sync 11.3.8 OVA from the helpdesk, and it will upgrade itself to 11.4.5 if the device Egnyte domain is assigned to the default channel.

Perform a sync on 11.0 VM to ensure data on disk is up to date.

Turn off the VM.

If possible, take a VM snapshot of the production VM to ensure we have a backup copy of data disk [optional].

Migrate data disk(s) to newly deployed 11.4.5 VM.

Turn on the 11.4.5 VM and follow installation steps on UI.

For any other upgrade specific questions regarding Storage Sync, please contact Egnyte Support. Don't forget to comment on these changes in the Community.

Learn how to set up Okta SCIM for Single Sign-On, create users and groups, import users and groups, update certain user attributes, and even deactivate users through the Okta application. We'll also provide some troubleshooting tips in case you run into any issues.

Skip Ahead to...

Requirements

Available Actions

Configuration Instructions

Migration Steps for Beta Testers

Troubleshooting

Requirements

Before you can start provisioning users and groups, please complete the following actions:

An Egnyte Admin account is needed to perform all of the provisioning actions from Okta.

Available Actions

With the new Okta SCIM provisioning, you can complete the following actions:

Create Users: Users assigned to the Okta Egnyte application will be automatically created and registered in the associated Egnyte domain. Provisioned users will be able to log into their Egnyte account through the Okta SSO or by clicking their Egnyte application from their Okta home page.

Create Groups: Groups and their members can be assigned and pushed from Okta to Egnyte. Groups can also be linked to an existing Group in Egnyte. For the membership to be assigned, Users who are members of the respective Groups need to be first assigned to the Okta Egnyte app.

Update User Attributes: Updates made to the users Okta profile will also update the associated attributes in the users Egnyte profile according to attribute mapping set for the application. See the Configuration Instructions section of this article for more details.

Deactivate Users: Deactivating the user or disabling the users access to the Egnyte application through Okta will result in deactivating the users account on the associated Egnyte domain. The user will not be deleted in Egnyte and can be reactivated manually if required.

Import Users: Importing users through Okta will list all of the users from the associated Egnyte domain and allow them to be linked to existing Okta users or to create new Okta users. Users associated with the Egnyte application in Okta will be able to log in as previously described. User attributes will be assigned according to the attribute mapping set for the application. Check out the Configuration Instructions section of this article for more information.

Import Groups: Importing users through Okta will also import their associated Groups. Such groups can be assigned to Egnyte application and will contain the same users (as long as they are assigned to Okta as well).

Configuration Instructions

Before you continue with the steps below, please ensure you've completed the requirements and are logged in as an Admin user in Okta.

In Okta, go to the Applications tab and select Add Application. Type Egnyte in the search field and select Egnyte SCIM 2.0. Egnyte Support

Make sure the Subdomain setting under General Settings is configured to your Egnyte domain name and click Next.

In Sign-On Options, select SAML 2.0, open the View Setup Instructions in another tab for later, and download the Identity Provider metadata as a .xml file for easier configuration with Egnyte.

Under the Credentials Details section, it's advised to set the Application username format to Email prefix. Click Done.

To continue the setup in Egnyte, log into the Egnyte account as an Administrator.

Open the menu (3 horizontal lines), select Settings from the drop-down, and open the Security & Authentication tab.

Scroll down to the Single Sign-On Authentication section, select SAML 2.0 from the Single sign-on authentication drop-down, and choose Okta from the Identity provider drop-down.

Enter the information provided in the Setup Instructions you got from Okta earlier in the following fields: Identify provider login URLIdentify provider entity ID Identify provider certificate API key*: This will be needed if users will access the Desktop App. See the steps below. Default user mapping:Select the appropriate option from the drop-down.*To generate an Okta API key, navigate back to Okta, open the Security tab, and select API. Open the Tokens tab, click Create Token, enter a name for the token, and click Create Token to generate the key. Copy this information and paste in into the API key field in Egnyte.

Click Save once all of the information has been entered.

Navigate back to the Provisioning tab of the Egnyte app in Okta and click Configure API integration.

In another tab, go to this URL to generate an API Key that will be used in the next step.

Check the box for Enable API Integration, then paste the Egnyte API key (API token generated in the previous step) into the API Token field.

Click the Test API Credentials button. You should see a success message. Click Save once you receive this message.

Navigate to the Settings menu, select To App from the left menu, and click Edit.

Check the Enable box next to Create Users, Updated User Attributes, and Deactivate Users. Click Save.

After SCIM Provisioning has been enabled, go to the Import tab of your Egnyte app instance. Click Import Now.

After the users and groups fromEgnyte are downloaded, select the ones you want created or linked in Okta and then click on Confirm Assignments.

A pop-up will appear asking if you would like to proceed with the assignment confirmation. Click Confirm.

You can verify their assignments in the Assignments tab.

Migration Steps for Beta Testers

The Egnyte integration has recently been updated to provide a better overall experience to Okta customers. Here is a summary of changes:

New attributes and mappings have been added:

Authentication type

Sending Invite Email

Is user a Service Account

Two-Factor Authentication

To take advantage of these updates, you have to add a new instance ofEgnyte in your Okta organization. If you already have an existing instance of Egnyte, follow the steps below to migrate from that old instance to a newly updated instance of Egnyte:

In Okta, go to the Applications tab and select Add Application. Type Egnyte in the search field and select Egnyte SCIM 2.0 to add new application.

Configure the application including all provisioning requirements. See the Configuration Instructions section of this guide for more information.

Performing steps 3-5 will import all Users and Groups from Egnyte to Okta. Since Okta implementation does not support Groups fully, it may lead to creation of duplicate or empty Group objects. Please contact Okta support before initiating the Import to have them walk you through the process. If you do not wish to import data from Egnyte and instead choose to add Users and Groups manually, please skip to step 6.

After SCIM Provisioning has been enabled, go to the Import tab of your newEgnyte app instance. Click Import Now.

After the users fromEgnyte are downloaded, select the users you want created or linked in Okta and then click on Confirm Assignments.

A pop-up will appear asking if you would like to proceed with the assignment confirmation. Click Confirm.

Go back to your Admin Dashboard.

Open your old Egnyte app instance.

This is the previous Egnyte app you added before adding a new one in step 4.

Go to the Provisioning tab.

In the SETTINGS section, click API.

Click on Edit and uncheck Enable API Integration. Click Save.

You can now deactivate or delete your old Egnyte app instance and continue using the new Egnyte app you added.

If you were using SAML 2.0 as the sign-on mode for your old Egnyte app instance, you will need to set up SAML 2.0 on your new Egnyte app instance in Okta. To do so, refer to Instructions section step 3. Remember that Security & Authentication settings in Egnyte will also have to be updated with new Identity Provider metadata.

Troubleshooting

Egnyte Username

Egnyte doesn't support email-based usernames. To avoid provisioning issues, go to Sign On, open Settings, click Credential Details and update Application Username Format to either Okta username prefix or Email prefix.

In rare cases, the email or username may contain signs that are not supported by the Egnyte username pattern and need to be changed manually during user assignment in Okta.

Update User Email in Okta

If an email is changed, it may result in the username provisioned in Egnyte to be changed as well. It will result in an error as Egnyte does not currently support username changes with SAML/SSO. The current workaround is to change the username back in Okta Assignments manually.

Create a User - User Type Issues

The user type in Okta is case-sensitive and accepts only the following values.

admin

power

standard

If a user is not defined in Okta, the user will be created in Egnyte as a Power User. This will affect users with Individual and Group Assignment types.

Create User - Default Values

If Okta user profile does not have the following values specified (or has them set to "Undefined"), the following values will automatically be assigned:

User Type:Users created by Okta in Egnyte will, by default, have their User Type set topowerif not specified. Other options available in Egnyte areadminandstandard.

Authentication Type: Users created by Okta in Egnyte will, by default, have their Authentication set to SSO. They will also have their IdP Username set to email or Egnyte username, depending on the Default user mapping option selected in Egnyte. This can be found in the Security & Authentication section under Configuration Settings.If a user is created with Egnyte Authentication and then changed to SSO Authentication, IdP Username will not be set by default and needs to be updated manually in Egnyte.

Sending Invite Email: The default value is True, meaning that each newly created user will receive an Invitation email.

Is user a Service Account: The default value is False. WhenIs user a Service Accountis set toTrue, the parameterSending Invite Email must be set toFalse.When creating a Service Account user, Okta will automatically generate a randomized password.To avoid provisioning issues, it's necessary to set the default password length in Okta to 12 characters, by going to Security > Authentication > Password > Password Settings and updating the Minimum length value. Since the Okta-generated password cannot be seen, you'll need to manually reset the password on the Egnyte side for each Service Account created by SCIM 2.0 Okta integration.

Two-Factor Authentication: Access to this feature on the Egnyte side depends on your selected Billing Plan. It will default to the value specified in the Egnyte domain settings.

Import Groups

Currently, Egnyte groups are being imported as objects that are different from the Okta-based Groups and cannot be edited in Okta.

Invalid Oauth Bearer Token

When an invalid Oauth Bearer Token is submitted in Provisioning - Integration, the following error will be displayed: "Error authenticating: Unauthorized. Errors reported by remote server(...)."

Please contact if you encounter this error.

There are certain limits that your account may be subject to depending on if you're a trial account or a paid account, so be sure to review the information below for more information.

Trial Account Limits

Trial accounts have a limit on certain file types that could be used to send malware. Examples include (zip, exe, bat, etc.). Likewise, there is a limit on the number of share links allowed to be created in a trial domain. These are precautionary to help prevent spammers from utilizing Egnyte to send malware. These limits are only applied to trials and are lifted immediately upon subscription.

Trial users on all plans are restricted to uploading 1GB of data via FTP and are limited to 20GB of total storage on their trial domain.These restrictions are lifted immediately upon subscription.

Paid Account Limits

Plan File Size Limits

Different plans are subject to different file size limits.

Team/Office plans: 10GB

Business plan: 10GB

Enterprise plan: 25GB

Uploading

Egnyte offers many different ways to get your content into the cloud. Please note that your overall plan file size limits apply regardless of the upload mechanism that you use.

1. Dragging and Dropping files into the web interface works for files up to 100GB in size.

2. Browsing for Files from the web interface upload screen works for files up to 100GB in size.

3. Accessing files through the Desktop App is only subject to plan file size limits.

4. Desktop or server synchronization using Desktop Sync or Storage Sync is only subject to plan file size limits.

5. FTP uploading is only subject to plan file size limits.

We do not recommend using FTP to upload more than 500GB of files.

6. For very large uploads of more than 500GB, we offer a ship drive service that you can learn more about here.

Downloading

You can download up to 10GB or 10,000 files at a time from the Web UI for folder downloads or multi-file downloads which create a zip. This restriction is different from the limits that apply when users download from Shared File Links (see below). There is no limit for single file downloads.

Also, keep in mind that browsers impose their own set of limitations on downloading whichyou can change.

Downloading from Shared File Links

Customers on the Team, Office, and Business plans are subject to limits on the quantity of data that can be downloaded from shared file links.

Team plan: 5GB per hour or 30GB per month.

Office and Business plans: 5GB per hour or 60GB per month.

For example, if you're on the Office plan you sent 5 people a file link to a 2GB video, and they all downloaded the video within an hour, you would violate the shared file link data limit. Users will start seeing a message "sender's monthly download quota has been reached".

The monthly limit is reset at the beginning of every month.

Sending Attachments

When sending a file attachment from the Web UI, you are limited to attachments that are 5MB or less.

If you have questions about your account's file link limits, please contact your Egnyte representative.

Printing from Preview

If a file is over 20MB or more than 100 pages, you will not be able to print directly from the Preview pane.

What languages are currently supported?

Canadian French and German have been available on the Web UI since July 2017. With our September 2019 release, Simplified Chinese, Russian, and Turkish are now available for the Web UI.

Can I get French in the language pack?

Egnyte only has Canadian French, not European French for now. In your request, please make it clear that Canadian French is acceptable. Otherwise, support will let you know we do not have European French available and confirm whether Canadian French is acceptable.

How do I get the language pack enabled on my domain?

File a Support ticket requesting that this Beta feature is activated for your domain, but ensure that your request states that you are okay with the limitations, as listed below.

Can you turn on the language pack for Web UI, emails, mobile, etc.?

We only have the language pack available for the Web UI, and only in the main user-facing areas (i.e., not the Admin settings or billing pages), none of the clients (mobile, desktop), and none of the Egnyte generated emails. Our goal is to expand the language pack coverage to all parts of the Web UI, emails, and clients in the future.

When will the language pack be out of "Beta"?

The language pack is in Beta because we have not expanded coverage to all parts of the product. Once we have completed translation for all Web UI menus, emails, and clients, the language pack will be out of Beta. However, the areas where there are translations were professionally done and would be considered "released" for purposes of usability by users.

Where do I request language packs for other languages?

Please submit an "Idea" on our Community page to translate in a language other than our existing supported languages.

Egnyte for Salesforce makes it easy to access and share business files in Salesforce with no limits to storage capacity or file size. You can easily upload files such as data sheets, videos, and presentations from within your agents' Salesforce portals. Access rules are enforced consistently, whether users access files in Salesforce or directly through Egnyte.

Key Features and Considerations

The Salesforce integration brings the following powerful features:

Collaborate with team members, even if they are not Salesforce users.

Organize files using folders and sub-folders within the Salesforce hierarchy.

SupportsLeads, Cases, Accounts,Contacts, Opportunities, Campaigns as well as any custom Salesforce objects.

Files progress when leads are converted to opportunities through the sales pipeline.

Notes & Attachments in Salesforce can automatically be uploaded to corresponding record folders in Egnyte.

Admins can create folder / sub-folder templates for new Leads, Cases, Accounts, Contacts, Opportunities, Campaigns or custom Salesforce objects.

The Salesforce integration is only available for:

Customers usingSalesforceGroup, Professional, Enterprise or Unlimited editions.

Customers who have purchased Salesforce Integration licenses for their employee users.

Your Administrators and Power Users (employees). The integration is not available for Standard Users.

Installation

To install Egnyte for Salesforce, you must be the Salesforce system administrator. The installation article will walk you through the basic installation steps and the admin article will cover more in-depth set up, including adding Egnyte into object page layouts. The installation package is available in the Salesforce AppExchange.

How it Works

Once, the Salesforce integration has been installed, Egnyte will be accessible in two areas. First, youll see an Egnyte window in the page layout of any objects you have chosen to integrate with (e.g., leads, accounts, etc). Integrating with an object's page layout involves adding the Egnyte Canvas App to the page layout.

Salesforce Classic

Scroll down until you see the Egnyte section. You may need to expand it by clicking on the arrow next to it.

Salesforce Lightning Experience

Click on the Details tab.

Scroll down to the Egnyte section and expand it.

This window lets you attach content to a record through Salesforce, but stores that content in Egnyte. The widget uses an embedded view of Egnyte's web interface that allows all the actions that our Web UI allows (drag and drop, creating upload links, managing folder permissions, etc.).

You can also add a new item called My Egnyte in your tabs section. The My Egnyte tab allows you access Egnytes Web UI without leaving your Salesforce environment. You can add it to your tabs display in a couple of simple steps.

Add My Egnyte tab in Salesforce Classic

Click the plus (+) icon and select Customize My Tabs.

Select My Egnyte from the Available Tabs list, click the Add icon, and Save.

Add My Egnyte tab in Salesforce Lightning Experience

Click the App Launcher icon.

Type My Egnyte in the search bar and click My Egnyte under All Items.

Once you visit a record page with the Egnyte embedded view, a folder will be created in Egnyte and the record will automatically be linked to the folder. The folder will be available in Egnyte under the Salesforce.com folder in your shared directory.

Of course, any new content you add at the record level in Salesforce will become available in Egnyte; similarly, any content you add through Egnyte will appear at the record level in Salesforce.

Once a record is linked with Egnyte, the content associated with it will be accessible through any Egnyte access point (Web UI, mobile apps, Desktop App, etc). Notably, youll also be able to share that content with any Egnyte userseven ifthey'renot Salesforce users.

Finally, Egnyte'sintegration follows the standard Salesforce flow when converting leads to opportunities. Any filesyou'veattached to a lead will be copied to the corresponding folder of the opportunity, or the parent account if you choose not to create an opportunity.

Storage Sync syncs the files from your ReadyNAS storage device to the cloud; this combines the power of fast local access in your office with sharing and mobile access from the cloud.

Storage Sync for NETGEAR is available for ReadyNAS 6 devices. To ensure optimal performance when using Storage Sync, be sure to read the system requirements below. Installation guides can be found here.

Supported Use-cases

Storage Sync for NETGEAR is best suited for remote offices or job-sites with no more than 100 users.For optimal performance of Storage Sync software, we recommend NETGEAR ReadyNAS devices with at least 4 CPU's and 8 GB RAM.

System Requirements

Below are Egnytes minimum memory requirements. The amount of RAM required for your system depends on the number of concurrent employees accessing the NAS and the number of files synced with Egnyte. It is possible to synchronize up to 1,000,000 files with only 300MB of RAM. However, to ensure scalability, you should select hardware based on forecasts for both concurrent user and file growth. Additionally, if users exceed 50 total users, consider deploying Storage Sync for VMware or Storage Sync for Hyper-V.

4GB RAM

8GB RAM

Maximum Number of Users

Up to 50

Up to 100

Maximum Number of Files

Up to 5,000,000

Up to 10,000,000

Note: These figures are approximations; sync times can vary greatly depending on factors like file size. Please contact us if you have specific questions about the right storage configuration for your company's workload.

Supported Devices

A list of supported and certified ReadyNAS devices can be found by following the link below:

Supported NETGEAR Hardware

Storage Sync Installation

Download the latest Storage Sync for ReadyNAS 6 Devices.

Supported firmware: ReadyNAS 6.10.2

After downloading the install file (Orchestrator), upload the file to the NETGEAR UI Apps tab by clicking on Upload.

Once the file upload is complete, you will see a message on the UI informing you that the Application Orchestrator is successfully installed. The entire installation process takes approximately 20 mins. Please do not restart the machine during this time. All the time during the installation, the NAS share access will be disabled, and the settings page may not launch.

Navigate to the Storage Sync page to continue configuration with the following URL: http://ReadyNAS-IP-Address:8806/

Upgrade NETGEAR Device Hardware

If you are an existing customer with aNETGEAR 4 device, please use this information to learn how to upgrade to a NETGEAR 6 device.

If you are an existing customer and would like to upgrade your NETGEAR 6 device, please take a look at the upgrade article.

Over the past couple of years, NETGEAR has released different firmware versions for their series of NETGEAR ReadyNAS devices. The Storage Sync for NETGEAR app version has been in-sync with these firmware releases. Here is a compatibility matrix between the NETGEAR Firmware and Egnyte Storage Sync for NETGEAR.

ReadyNAS Firmware Version

Storage Sync Version

6.7.1 - 6.7.4

11.0.6

6.7.1 - 6.7.5

11.0.8

6.7.5, 6.8

11.0.9

6.8.1

11.1.1

6.9.0, 6.9.1

11.1.2

6.9.1 - 6.9.3

11.1.4

6.9.1 - 6.9.3

11.2.2

6.9.4

11.2.3 - 11.2.5

6.9.5

11.2.5, 11.3.0, 11.3.1

6.10

11.3.5

6.10.1

11.3.8, 11.4.1

6.10.2

11.4.3, 11.4.5

Maximum Folder and File Size

Egnyte allows you to sync 50,000 files in any folder and up to 10million files total between your device and the Cloud. Files in sub-folders do not count against the 50K file per folder limit, so not only can you have 50K files in each folder, but you can also have up to 50K files in each sub-folder.In addition, you can sync files up to 10GB in size. With the continued development of our sync tools, both the maximum number of files and the file size will continue to increase.

Mapping a Drive to Storage Sync

Once you've installed Storage Sync for NETGEAR and completed the initial synchronization, individual employees can map a drive from their computer to Storage Sync on your NAS via the following.

For PC users: Open My Computer, and click on menu item Tools > Map Network Drive. The folder name to be used is \\NAS-IP-ADDRESS\ELC

For Mac users: Open Finder, and click on menu item Go > Connect To Server. The location to be used is smb://NAS-IP-ADDRESS/ELC

Restrictions

Storage Sync is built to integrate seamlessly with your NETGEAR ReadyNAS, but there are a few restrictions that our integration does not support. The following are not supported:

Sparc-based NETGEAR devices.

Open LDAP integration (only Active Directory integration is supported).

Use of AFP to access the share from NETGEAR NAS on Mac OS (only CIFS/SMB is supported).

Synchronization of files from existing shared folders on the NAS (only files in Egnyte/ELC share will sync).

Note: Only files transferred to the Egnyte share using a mapped network drive (SMB/CIFS) will synchronize. All files transferred to the Egnyte share through other methods (e.g., FTP or command line copy) will not be recognized by Storage Sync and will not be synced to the Cloud.

Changes you make to a file will only be synced once you close the file. This is usually not an issue for file types that are typically closed when editing is finished (like Word or Excel documents).

However, there are certain specialized application file types like those used in databases (Oracle databases, Mysql, SQL server, Access DB, Quickbooks), Exchange servers, and virtual machines (e.g., VMware) which are left open for extended periods of time while changes are made. Egnyte is not currently able to sync changes to these file-types while the files remain open, so use caution when storing them in a synced-folder.

LA Release Date: December 4, 2019

GA Release Date: December 11, 2019

Weve made some improvements based on your feedback andcan'twait for you to check them out.

Sync stuck: A stalled sync process was found during a file update on the Sketch application.

Sync behavior change: This release resolves a sync behavior. During a file delete in the cloud, and a subsequent move of a new file in the deleted file's place (also in the cloud), the operation of the sync events are now processed in sequence.

Sync process stops:A fix to an issue in which a sync operation process had stopped, and competing processes attempted to restart it failed.

How To Upgrade

Devices already on Storage Sync 11.x can use the auto-update schedule to update to 11.4.5. After the firmware has been updated to NETGEAR ReadyNAS firmware 6.10.x, admins can choose either to wait until the defined Update Policy window or by clicking on the update link in the Storage Sync UI to upgrade Storage Sync.

The following upgrade paths are supported for this release: The ReadyNAS firmware should be updated to at least 6.10 before updating to Storage Sync 11.4.5 for NETGEAR!

Version 11.x.x 11.4.5

New Installations

New installs need a ReadyNAS OS firmware of at least 6.10 to install Storage Sync.

Downloads

Storage Sync 11.4.5 for NETGEAR

For any other upgrade specific questions regarding Storage Sync, please contact Egnyte Support.Don't forget to comment on these changes in the Community.

Storage Sync is Egnytes hybrid file-sharing and collaboration technology. With Egnyte Storage Sync, files on any local storage device (direct attached, NAS or SAN) can be synced with Egnyte Cloud, thereby enabling users to store, share and access files seamlessly across storage systems and the cloud.

Storage Sync forVMware

Storage Sync 11.3.8 for VMware

Storage Sync for Hyper-V

Storage Sync 11.3.8 for Hyper-V

Storage Sync for NETGEAR

Storage Sync 11.4.x for NETGEAR

Supported Firmware version: ReadyNAS 6.10.2

Additional Resources

Storage Sync Overview

Conflict Detection removes the confusion that can occur when changes seem to be 'lost' in the latest version due to multiple users editing a file at the same time. An example of this would be when a user syncs a folder for offline access and makes changes to a file while offline. If another user makes changes to the file before the original user has synced the changes, a Conflict Copy of the file will be saved separately once the first user re-establishes the internet connection. Before the introduction of conflict detection, users editing a file that was no longer the latest version would overwrite any new changes that were made by other users.

Conflict Detection is available on Desktop App, Desktop Sync, Storage Sync, and Egnyte's mobile apps.

Conflict DetectionFlow

Here's what will happen when a conflict is detected on Desktop App:

1. The user will see a notification saying that a conflict was detected with the name of the file.

2. The user's changes (and any subsequent changes as long as the file remains open) are written to a new file with text '(conflict copy from <user's email address>)' appended to the end of the name.

3. The user will also receive an email specifying the name of the original file, who's changes are conflicting with theirs, and the conflict copy.

4. Upon closing the document, the original document is updated so the user sees two documents - the original document and the conflict copy. They will need to go through and apply their changes to the original file before deleting the conflict copy.

Disable ConflictDetection

While Conflict Detectioncan be enabled or disabled from the Web UI, we recommend leaving it enabled to avoid unnecessary data loss.

If you need to change the setting, head to the menu and select Settings. From the Configuration tab, choose General and you'll see a toggle switch for Conflict Detection. Select the appropriate option and Save your changes.

If conflict detection is disabled, any changes made are uploaded to the cloud as new versions of the same file. Versions of a file are ordered based on the 'last modified time' of the file.

Unsupported File Extensions

Conflict detection is not supported or triggered on the following file extensions:

.backup

.bak

.bpn

.cache

.dat

.db

.db-journal

.dll

.dsn

.dwg

.dwl

.dwl1

.dwl2

.eml

.exe

.ffs_lock

.gz

.ini

.itm

.log

.mdb

.nd

.nwc

.old

.ost

.pdb

.pkgx

.pst

.qbb

.qbw

.sldasm

.snap

.xls

If you choose to stop using Egnyte, you can export all your data out of Egnyte. You can utilize the delete functions within the application to purge your data.

Additionally, all cancelled accounts and their data are completely deleted and purged from our servers.

Overview

Power Automate (Formerly known as Microsoft Flow), is cloud-based software that allows users to create and automate workflows and tasks across over 220 applications and services without help from developers. Automated workflows are calledflows. To create a flow, the user specifies what action should take place when a specific event occurs.Once a flow is built, it can be managed on the desktop or through an app on a mobile device. With Egnyte, users can create workflows with files stored in Egnyte when they are copied, created, deleted or moved allowing do automate these processes.

Currently available in Asia and Europe

Connector

The Egnyte Connector can be found in the Connectors section within the Power Automate website.

Triggers

The Egnyte Connector has 10 triggers to which to start your workflow within Power Automate. These are standard triggers to watch certain folders for a certain event to kick off your workflow. These triggers can start workflows within Egnyte or with one of the many other connectors in Power Automate. Build an Automated Flow with an Egnyte Trigger.

Actions

The Egnyte Connector has 27 different actions. The actions allow you to move, lock, or share a file in within Egnyte. Use these actions in the different workflows within Power Automate.

PhotoShop CC users on Mac OS X 10.9 (Mavericks) may have seen issues with opening PSD files. The issue seems to have been rectified with the latest Mac OS update.

There is a remaining issue wherein PSD files may fail to save when using Finder in Columns (with Preview) and Cover Flow view.

A simple fix is to switch your Finder mode to Icon or List view.

The following guide outlines common Desktop App error states and how to resolve them. To see the state of the application, hover over the Egnyte system tray icon in Windows or the tray menu icon in Mac.

If you're unable to find the error message you're experiencing, or the provided solutions to not resolve your issue, please contact our Support team for additional assistance.

Skip Ahead to...

Insufficient Disk Space

Unable to Connect, Contact your Administrator

Sync less folder for better performance

__ File(s) Skipped

Unable to access other domains through the Desktop App

Insufficient Disk Space

What's causing this?

You do not have enough disk space for the application to operate.

How to resolve it

Free up disk space on the hard drive where your user profile information is stored (in most cases, this will be your primary hard drive).

Select the Manage Offline Folders option from the App settings page and remove some folders from syncing for offline access. The items will still be accessible while you have an internet connection.

Unable to Connect, Contact your Administrator

What's causing this?

This typically occurs due to errors in the certificate used to encrypt and decrypt any requests sent to the cloud. For security reasons, the Desktop App will only connect to hosts which make use of certificates that are trusted on the machine.

How to resolve it

Contact your IT administrator to see if the network setup is making use of a certificate that is not trusted on your machine. This can happen if there is a proxy that is using an untrusted certificate to encrypt and decrypt traffic between the Desktop App and the cloud.

Sync less folders for better performance

What's causing this?

You are syncing more than the maximum supported 500,000 files at once to your machine.

How to resolve it

Select the Manage Offline Folders option from the App settings page and remove folders from syncing for offline access until you no longer see this message. The folders will still be accessible while you have an internet connection.

___ File(s) Skipped

What's causing this?

Some files have not been uploaded or downloaded.

How to resolve it

Click X File(s) Skipped for more details. You can select the Reason for the skip to understand how to resolve the error in more detail.

For more information about this issue, please read through this article.

Unable to access other domains through the Desktop App

What's causing this?

If you have MEM (Multiple Entity Management), but you have not mapped each domain to a separate drive you will not be able to access the files.

How to resolve it

Click the Desktop App icon from the icon tray, select the Drives tab, and click Add Drive. You will need to enter the domain login credentials and click Add drive. Select the domain(s) from the list and choose Continue. Follow the prompts. Each domain should be added as a separate drive to your Windows file explorer or the Mac Finder.

This article provides instructions for configuring the FileZilla FTP client to work with Egnyte, adding filters, and more. For background information about uploading files using FTP, and access to other FTP configuration guides, please read this article.

Exclusions: Please refer to this article for unsupported characters and excluded file types that will not be synced.

Configuration

Add Filters

Troubleshooting

Firewall Recommendations

Configuration

Install FileZilla FTP V.3.38 or higher. You can find the download options here.

Note: If you already have FileZilla installed, go to Settings, select Updates, click the Run update check now... button to ensure you have an acceptable version installed.

From the menu, go to File, then Site Manager, and click New Site.

Enter the following information (dependent on the type of connection you're using) in the General tab and click OK.

Protocol: For FTP and FTPES Connections: FTP - File Transfer ProtocolFor SFTP Connections: SFTP - SSH File Transfer Protocol

Host: ftp-acme.egnyte.com (Replace acme with your Egnyte domain name)

Encryption: Require explicit FTP over TLSNote:This option will not appear when SFTP is selected for the protocol.Logon Type: NormalUser: jsmith$acmeNote: Replace jsmith with your Egnyte username and acme with your Egnyte domain name. The $ character is a separator between your username and domain name.Password: Your Egnyte password. Note: For SSO-authenticated users, it is necessary to create a non-SSO password for FTP.

Go to the Transfer Settings tab and check the box next to Limit number of simultaneous connections.Limit the maximum number of simultaneous connections to 6. When these connections go beyond 6, you may see a 550 Cannot Connect error.

Click OK once completed.

If you're using an SFTP connection, please skip ahead to step 8.Expand the FTP section and set the following: Transfer Mode to PassiveUncheck the box for Allow fall back to other transfer modes on failureCheck the box for Send FTP keep-alive commands

Expand the Transfers section and select File Types. Set the Default transfer type to Binary.

From FileZilla's main menu, click Edit, then Settings. Then click Connection.

Set the connection Timeout in seconds to 600 and Maximum number of retries to 2.

Note: If you are planning to use Desktop Sync or Storage Sync, you need to select the option to preserve timestamps of transferred files. You can do this from within the main toolbar of FileZilla. Click Transfers in the main toolbar of FileZilla, then Preserve timestamps of transferred files.

Note: Egnyte limits FTP/SFTP users to three concurrent transfers. You can change this setting in FileZilla in the Transfers setting page.

Add Filters

To add filters, click View in the FileZilla menu and open the Directory listing filters. Click Edit filter rules.

Create a new filter by selecting New and add filters to exclude filenames with characters not supported in Egnyte. For an updated list, please refer to this article. Click OK once finished.

Select Useless Explorer files, Temporary and backup files, Configuration files, and the custom filter you created for Egnyte unsupported characters. Then, click OK to enable these filters.

To connect, click the icon shown below.Then, click Connect on the Site Manager window.

Once you connect, you're ready to upload your files. Simply browse your local drive to upload from the Local Site window on the left. Drag the files to an appropriate folder in the Remote Site on the right (e.g. /Shared/Documents).

Troubleshooting

For troubleshooting FTP/SFTP related issues, we recommend that you enable logging. From FileZilla's main menu, click Edit and then Settings. Select Logging under the File editing section.

Check the box next to Show timestamps in message log and Log to file and specify the location for the log file. Click OK to save the changes.

Note: FileZilla will have to restart to apply these settings.

Firewall Recommendations

If your firewall has restrictions and blocks certain ports, you may need to allow the following outbound port(s)

FTP/FTPES: port (21)

SFTP/SSH: port (22)

Egnyte uses the following ports below for data transfer:

10000 - 12000

20000 - 22000

Using the Google Drive integration you can easily add your Google content to Egnyte.

Log in to the Egnyte Connect Web UI.

Navigate to the folder where you want to add content.

Click the Upload button that appears on the top left of the menu bar.

Select the Import from Google Drive option.

5. Pick documents from the pop-up that appears next. You can also use the search box.

6. Select one or more files and import to Egnyte.

Done!

Considerations:

Google Drive integration is enabled by your Egnyte account administrator.

Each user will need to give Egnyte permission to access the contents of their Google Drive account.

Only the following Google document types will show in the file picker: Document, Spreadsheet, Presentation, and Drawing. Any other file types stored in your Google Drive account will not appear because they cannot be imported into Egnyte.

Egnyte Protect offers several built-in classification policies that are targeted towards compliance with data security standards in several regional jurisdictions. The built-in policies currently included in Egnyte Protect are:

Payment Card Industry Data Security Standard (PCI-DSS)

Detects credit and debit card numbers, as well as card MagStripe track data. This policy helps you comply with the global PCI-DSS information security standard, which is applicable if you handle credit card information for cards issued by any of the major providers such as Visa, MasterCard, American Express and Diners Club.

California Consumer Privacy Act (CCPA)

Detects the personal information of California residents collected by businesses and organizations. This policy helps you comply with the California Consumer Privacy Act, applicable to any business that collects consumers' personal information, does business in California, and meets any of the following criteria: a) has annual gross revenues in excess of$25 million; b) possesses the personal information of 50,000 or more consumers, households, or devices; or c) earns more than half of its annual revenue from selling consumers' personal information.

Nevada Out-Out Law (NOOL)

Detects the personal information of Nevada residents collected by businesses and organizations. This policy helps you comply with Nevadas privacy law. It is applicable only to operators of an Internet website or online service for commercial purposes that meet the following criteria: a)collects and maintains covered information from consumers who reside in this State and use or visit the Internet website or online service; b) engage in an activity that constitutes a sufficient nexus with Nevada to satisfy the requirements of the United States Constitution. Such activity includes purposefully directing activities toward Nevada, consummating a transaction with Nevada or a Nevada resident.

Gramm-Leach-Bliley Financial Modernization Act (GLBA)

Detects personal financial information of US individuals collected for the purpose of providing financial services. This policy helps you comply with the Safeguards Rule section of the Financial Modernization Act of 1999, a US federal law that controls the ways that financial institutions such as banks, investment advisors, mortgage lenders and real estate service providers deal with the private information of individuals.

Data Protection Act (DPA)

Detects personal information of United Kingdom individuals. This policy helps you comply with the Data Protection Act of 1998, which protects the personal data of UK individuals. The policy detects national identifiers such as the National Insurance Number (NINO), UK bank account numbers and personal health identifiers such as the National Health Service (NHS) number.

Personal Information Protection and Electronic Documents Act (PIPEDA)

Detects personal information of Canadian individuals. This policy helps you comply with the Personal Information Protection and Electronic Documents Act, which sets out the ground rules for how Canadian businesses must handle personal information of individuals in the course of commercial activity. The policy detects national identifiers such as the Social Insurance Number, provincial drivers license numbers, MICR numbers/SWIFT codes and bank account numbers, as well as provincial health identifiers such as Personal Health Numbers.

General Data Protection Regulation (GDPR)

Detects personal information of European Union citizens. This policy helps you comply with the new General Data Protection Regulation that comes into effect in the European Union on May 25, 2018. The regulation harmonizes data privacy laws across Europe and mandates the protection of personal data of EU citizens collected by organizations. With the new extra-territorial applicability clause, youll need to comply with GDPR if you collect or process any EU citizens personal data, regardless of your geographical location. The policy detects the national identifiers, personal health identifiers and banking information of the citizens of all the 27 European Union countries.

Sarbanes-Oxley Act (SOX)

Detects corporate financial information and financial disclosure reports to the US Securities and Exchange Commission. This policy helps you comply with Sections 302 and 404 of the Sarbanes-Oxley Act of 2002, which regulate the storage and protection of financial information by public companies.

Health Insurance Portability and Accountability Act (HIPAA)

Detects personal, medical and health information of US individuals collected by covered healthcare entities such as hospitals, health insurance carriers and their business associates. This policy helps you comply with the HIPAA Act of 1996 and theHealth Information Technology for Economic and Clinical Health (HITECH) Act of 2009, whichaddress the privacy and security concerns associated with the electronic transmission of personal health information.

Fair Credit Reporting Act (FCRA)

Detects consumer credit information collected and reported by the three major credit reporting bureaus - Experian, TransUnion and Equifax. This policy helps you comply with theFair Credit Reporting Act that regulates consumer reporting agencies, users of consumer reports and furnishers of consumer information.

International Traffic in Arms Regulations (ITAR)

Detects defense and military related articles, services and technologies listed in the U.S. Munitions List. This policy helps you comply with the Arms Export Control Act provisions that are implemented in the ITAR regulation and enforced by the Department of State Directorate of Defense Trade Controls.

Australian Privacy Act (APA)

Detects personal information collected by Australian government agencies, private sector organizations and private health service providers.This policy helps you comply with the Australian Privacy Principles outlined in Privacy Act, which protect the personal data of Australian individuals. The policy detects personal identifiers such as the Tax File Number, Australian bank account number and personal health identifiers such as the Medicare Number.

New Zealand Privacy Act (NZPA)

Detects personal information of New Zealand individuals.This policy helps you comply with the Privacy Act of 1993, which protects the information privacy of New Zealand persons. The policy detects personal identifiers such as the IRD Number, New Zealand bank account number and personal health identifiers such as the NHI Number.

Brazil General Data Protection Law

Detects personal information of Brazilian individuals. This policy helps you comply with the General Data Protection Law (LGPD), which protects the information privacy of Brazils residents. The policy detects personal identifiers such as Brazil Electoral ID, CPF, and CPNJ numbers.

Mexico Federal Law on the Protection of Personal Data

Detects personal information of Mexican individuals. This policy helps you comply with the Federal Law on the Protection of Personal Data, which protects the information privacy of Mexico individuals. The policy detects personal identifiers such as CURP and RFC numbers.

India Personal Data Protection

Detects personal information of Indian individuals. This proposed policy helps you comply with the Personal Data Protection Bill, which protects the information privacy of Indias residents. The policy detects personal identifiers such as the Aadhaar number, Driving License, and PAN.

Japan Act on the Protection of Personal Information

Detects personal information of Japanese individuals. This policy helps you comply with the Act on the Protection of Personal Information (APPI), which protects the information privacy of Japans residents. The policy detects personal identifiers such as Japanese account numbers and Individual numbers.

Singapore Personal Data Protection Act

Detects personal information of Singaporean individuals. This policy helps you comply with the Personal Data Protection Act (PDPA), which protects the information privacy of Singapores residents. The policy detects personal identifiers such as the National Registration number (NRIC).

When your Egnyte users change their name due to a marriage, or Admins need to adjust the format of usernames, you'll no longer need to recreate these users from scratch. Now, you can simply change the username from the Web UI or through Active Directory (AD Kit).

There is a very small group of customers that will not have this feature enabled due to settings in the Active Directory Kit. If you are one of these customers, please reach out to our Support team to learn more about the possible impact to your users and get it enabled.

Usernames aren't just displayed to the end user but are also used to connect with different devices, like the Mobile App, Desktop App, Turbo, and more. Because there are many dependencies with various devices, the username rename changes have some limitations. You can see an overview of the process described below.

Support team

Change Username in Web UI

Only Administrators can change a username.

Open the menu (three horizontal lines), select Settings from the drop-down, and open the Users & Groups tab.

Hover over the user and click Details.

Select the Profile tab and click Change username from the menu.

Be sure to read the warnings, so you understand what happens when a username is changed. You can also read about them in the Limitations and Known Issues section of this article. Click I understand, continue when ready to proceed.

Enter the new username and click Save.

The Administrator that initiated the change will receive an email notification when it's finalized.

Limitations and Known Issues

Limitations

Desktop App: Users will need to manually need to delete offline files from the device

Mobile App: The app will need to be reinstalled to clean the offline files from the device's storage

Desktop Sync: The files synced for offline access will need to be manually deleted, and Desktop Sync will need to be reinstalled.

Storage Sync: Administrators need to manually map new usernames if there is no Active Directory

Know Issues

Changing the username for an account can take some time if the user has a large Private folder.

During the process, the login is disabled, and the user will be unable to access the account until the operation is completed

Any user actions in progress will be canceled and all of the user's active sessions will end

All of the user's login tokens will be invalidated and they must re-authenticate all devices (Mobile, Desktop App, Storage Sync...)

Private folders will need to be re-synced for offline access

All of the user's browser bookmarks to Egnyte will stop working

The user's folder bookmarks within Egnyte will stop working

All audit reports will stop returning any records for a user before the username rename change

Permissions and login audit reports will stop returning any record for previous usernames

If you have any questions or run into any issues, please contact our .