Eight FAQs

If you decide you want to close your account you can do so with the form below.

Please bear in mind that this will permanently delete ALL of your data. If you decide to join Eight again in future, you will have to rebuild your network from scratch.

Delete your Eight account

If you havent set up your login information:

iOS/Android

Go to the settings menu in Eight (top right of your profile page).

The button to delete your account is at the very bottom of the menu.

You need to set up your login information if you want to be able to use Eight on additional devices (including the web app). Its also best to have this set up in case you log out accidentally or lose your phone, so we recommend it for all users.

Any emails from Eight will be sent to your login email.

Set up or edit your login settings in the app:

Open the app and go to your profile page.

Tap the settings button (looks like a cog) in the top right corner.

Tap Login settings.

Enter the email address and password you want to use.

Please refer to this help page.

In certain circumstances when users have set up more than one Eight account, its possible for their Premium registration to be applied to their old account. To correct this, its necessary to delete the old account, and then restore your Premium purchase to your new/primary account. You will not be charged again.

To do this:

Delete the account to which premium has been mistakenly applied from here.

Log in to your primary account on Eight, and restore your purchase by navigating to `Go Premium` page in your menu, and tapping on `Restore purchase`.

Because all of Eights data is cloud-based, using the same account across devices is a breeze.

You just need to make sureyou'veset up your login information on your original device.

N.B. If youre changing your phone, you must setup your login information first, otherwise youwon'tbe able to log in on your new phone.

Ifyou'vegot your login information set up, setting up your account on a new device is as simple as adding Eight and logging in!

For security reasons, all Eight users need to verify themselves as the genuine holders of their business cards before they can connect or interact with other users.

We verify users by sending an email to the email address on the card.

Users need to click the link in the email to verify that they are the person on the card and that the card is genuine.

When scanning a card, the name, company and email address are read automatically. At this stage, we allow people to edit the email address (in case the software has made a mistake). However, anybody who edits their email address will not be verified until our staff have reviewed the email to ensure it is the same as written on the card.

All other digitization is done manually by our staff, who keep an eye out for any suspicious users.

Eight Premium subscriptions are set to automatically renew on a monthly or annual basis, according to how you subscribed.

To leave Eight Premium, you simply have to turn off the automatic renewals via the App Store or Google Play.

App Store: [ View, change, or cancel your subscriptions ]

Google Play: [ Cancel or change a subscription on Google Play ]

Forgot your login email or user id?

Forgot your password?

Have more than one account?

If you have more than one account, be careful to enter the correct email when using the links above. All Eight accounts are kept separate on our system (even when the user is the same person), so youll need to enter the correct information for the account youre trying to log into. If youre having trouble, try all of your email addresses.

Email not recognized?

Please double check that the emailyou'veentered is correct, and try different email addresses which you may have used.

If you still get an error, it may be because you didnt setup your login information.

In that case, ifyou'vedeleted the app or changed your phone unfortunately the data has been lost.

Not receiving the password reset email?If you filled in the password reset form above but received no email, please consult this page.

Eight Premium accounts are automatically renewed on a monthly or annual basis, depending on your subscription.

You can make changes to your subscription by following the step below.

iPhone users

Go to your App Store. To change the subscription term, turn off the automatic subscription renewal, then turn it on, at which point you can select your preferred subscription term. You can cancel your Premium subscription all together from the store.

[Go to App Store]

Android users

Go to Google Play Store. To change the subscription term, cancel the existing subscription and re-subscribe from the Eight app to select your preferred subscription term. You can cancel your Premium subscription all together from the store.

[Go to Google Play Store]

N.B. When you switch from a Premium account to a free account, any contacts scanned when you were a Premium member and the synced phone numbers on your device will be accessible from the free account.

This feature enables you to instantly enter your own profile data into online contact forms. Its ideally suited for those who do this regularly, as it saves you having to type in all of your data manually (name, company, address, etc.)

Please bear in mind this only works with certain websites (on which they will offer you the option to use Eight Easy Input), and you need to give specific permission to input the data each time.

Sync issues between Eight and your iPhone contacts can occur if your contacts are also syncing with your external mail accounts. This is most commonly an issue when contacts are syncing with Exchange/Hotmail.

If you are having issues, please try turning off contact sync with these additional accounts:

iOS 11:

Go to Accounts & Passwords in your iPhones settings.Tap on your external accounts and turn off Contacts.

You can turn the contact syncing back on again after you have exported your Eight contacts, but please be aware that this may mean Eight cannot keep the contact information up to date.

Eight on smartphone app is available in Japanese and English.You can choose your preferred language by going to your device's language setting.

When you post a link on your feed, to increase its reach, you can add the tags of relevant companies to the link.

This allows the post to appear on the feeds of users who work at the tagged company, as well as users who have contacts at the tagged company. This contributes to more users seeing your post.

How to add company tags:

iPhone & Android users

Input the website URL in the feed text field.

Click on "Company Tags" which appears below the link preview, and select the relevant company/companies to tag.

Click "Done" to finish tagging.

PC users

Input the website URL in the feed text field.

Click on [+] which appears below the link preview, and select the relevant company/companies to tag.

Click on [x] to finish tagging.

All Eight users need verify themselves as the owners of their cards. We do this by sending an email to the email address on the card containing a link that the user must click on in order to authenticate themselves.

While its not possible to stop the most determined fakers (those willing to go to the effort of making a fake card and fake email address) form signing up, our staff are able to quickly spot any suspicious activity and remove any offenders.

Please follow the recommendations below in order to better the user experience of Eight.

Smartphone App

iPhone users

iPhone (iOS 10.0 or higher) (*1-2)

Android users

Android (device with OS 4.4 or higher) (*3)

*1 Not supported for iPad.*2 May not operate properly when used under OS that has not been officially released.*3 Not supported for tablet devices.

Web App

Web browser

We recommend that you use any of the latest versions of browsers for optimal performance with the web app.

Internet Explorer

Firefox

Google Chrome

Safari

Non-supported environments (from July 1, 2019)

To increase the Eight apps security, as of the end of June, we will discontinue support for TLS 1.0 and 1.1, which are now outdated.

This means Eight will not be usable on the following older operating systems (OS) and browsers.

OS

Windows Vista or earlier

Mac OS X 10.8 or earlier

Android 4.4.4 or earlier

iOS 5.0.1 or earlier

Browsers

Internet Explorer 10 or earlier

Chrome 29 or earlier

Firefox 26 or earlier

Your profile

Unless you change your visibility settings, most of the information from your Eight profile is kept hidden from other Eight users until you connect on the App.

Your information may however be shared with carefully chosen and reputable third parties.

Cards you have scanned

Data from cards you have scanned in is kept private to you, and cannot be seen by other Eight users. Likewise, this information will never be shown to other users.

The only time this information may be partially visible to others is when new users are creating their account. Its possible for them to search Eights database for their card at this time. In this case though, they must input the name and/or email address themselves, and they cannot see all of the cards data until they verify their identity as the card holder.

For further details, please check our Terms of Service and Privacy Policy.

With this function, you can share job information with your connections.Any jobs you share will appear on your connections' feeds with a little 'job' icon, helping to attract attention. Ideal for helping your company hire new staff, and for helping your connections find new work.

How to use

Tap on 'Post something' at the top of your feed and select 'Job'. Type or paste the link to the job ad, and then type a message to go with it. Tap on the post button, and it will be shared with your Eight connections.

At Sansan (the company behind Eight), we take security extremely seriously.

All communications between devices and our servers are highly encrypted, and all data is kept in advanced data centres, which are accredited by 3rd party IT security agencies.

We are also the holders of the PrivacyMark certificate of personal information protection, which is highly trusted in Japan (where Sansan is based).

And all of your contacts business card data is kept personal to you and will never be shared with any third parties.

Please be aware too that we are safe from all reported Open SSL vulnerabilities, and take steps whenever any new vulnerabilities are announced.