Experience FAQs

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Info here. Here's a hyperlink

Testing you should english here.

Take

advantage of the Zendesk Benchmark: data-driven reporting tools that make it

easy to measure and improve your customer satisfaction.

The Zendesk

Benchmark combines support data from over 16,000 participating Zendesk

customers. This data is a global, up-to-date source of customer support

knowledge. And Benchmark reports are built into your Zendesk, so quantitative

insight is always close at hand.

Use the

Zendesk Benchmark to measure your support quality on several metrics, compare

your company to your competitors, and discover new strategies to raise your

customer satisfaction.

Zendesk as a solution

In less than 45 days,

Zuora completely migrated to Zendesk. Because most of their customer inquiries

could not easily be solved by a one-size-fits-all response, they needed an

efficient support workflow that catered to each customers specific needs. With

Zendesk, they are able to:

Provide

multi-channel support via email, Web, feedback tab, phone, chat and Twitter

Deliver

inbound global phone support using Zendesk Voicepowered by Twiliowith local

numbers in the United States, Canada, United Kingdom and Netherlands and local

language support in English, Spanish, Vietnamese, Mandarin, Korean and Filipino

View

threaded dialogues to have clear visibility of customer conversations, as well

as private comments via agent-to-agent ticket sharing

Easily

and quickly address issues through bulk ticket handling and community

announcementsnurturing their customer base through channels beyond email

Integrate

with Salesforce CRM to close the loop between sales and support

Build

a custom widget for two-way integration with Rally development software

Connect

with GoodData in one click for insightful pre-built reports and analytics

Find

new business tools, like MailChimp, through Zendesks 100+ integrations

Results

With Zendesk, Zuora

is able to achieve a customer satisfaction of 95%, well above the global

benchmark of 84%. In addition, they are able to service over hundreds of

support inquiries per month with agents across various teamssupport, client

success management, professional services and product management.

Zuora is out to

change the perception of customer support as a cost center. Our goal is not to

have less tickets. We want to hear from our customersboth positive and

negative feedback. We want them to engage with us and ask us questions. Zendesk

allows us to promote the positive aspects of this engagement via various

support channels and offers our customers the flexibility to communicate how

they want, says Marlene Summers, Director of Global Support.

Summers adds, Since

using Zendesk, our customer support has changed a lot for the better. In the

past year we have seen triple digit growth in our customer base. The ability to

provide support from a variety of channels has enabled more and more customers

to engage with us and receive a consistent experience. Idon'tthink we could

have gotten here without Zendesk.

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Here is some helpful info

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