Experticity FAQs

ExpertVoice campaigns allows manufacturers to offer limited time offering to specific groups. These campaigns include several different brands that are within the same industry for a limited time. Once the campaign is expired those brands and or offering will change to the current program.

If you received a message that your order was shipped but you never received the order, there could be a couple possible reasons.

Shipped to Incorrect Address: If the order was shipped to anincorrect address, please contact our Expert Support team as soon as possible so we can reach out to the manufacturer. If the item has been returned to sender, we will request that the order be reshipped to the correct address.

Lost Package: In the event that the package is lost, please notify our Expert Support team as soon as possible so that we can inform the brand and request they start a lost package trace. That process can take a few weeks to complete and once the results are known we will follow up with you.

Package Was Delivered But Stolen: If your package was shipped to your personal address and you believe it was stolen, please contact your local law enforcement authority and report the stolen package. They will provide you a case number or police report for the incident. Once you have that documentation, please contact our Expert Supportteam and send us an electronic copy of your case number or police report so we can help you get a full refund for the order.

Package Delivered to Your Retailer and They Are Unable to Locate It: If your package was delivered to your current retail store and they signed for the package, it is their responsibility to ensureyou receive the package. If they are unable to locate the package,you will need to work with your store's loss prevention team or store manager to resolve the issue.

Frequently Asked Questions:

What does “unlock your perks” mean and why do you keep saying it?

It’s one of our favorite things to say! ExpertVoice has partnered with hundreds of brands that want to reward people who are passionate and experienced with insider access, sneak peeks, product seeding and exclusive discounts. In order to access these awesome benefits, you have to prove that you’re an expert. Once you affiliate with a group and show us what you’re made of, you can unlock your perks.

What does it mean to have access to a brand?

Some of the biggest brands in the world allow you to interact with their exclusive content - learning more about their products, providing your feedback, chances to test new products and the opportunity to shop their store at an awesome discount. Not everyone gets these perks, however, only experts whose passion and experience match the brand's theme and values. Brands target experts based on groups, so once you’ve joined a group that a brand is targeting, you’ll have access to that brand and its benefits.

For example: Black Diamond is a climbing brand that’s looking for experts who are members of climbing gym groups. If you join one of those groups, you'll get access to Black Diamond and its perks.

How many groups can I affiliate with (join)?

There is no limit. If, for example, you work retail at a ski shop but teach fly fishing on the weekends, you’re an expert in both and we think you should be rewarded for all that knowledge.

Why do I lose access to a brand?

You may lose access to a brand because your group affiliation has expired and it’s time to update. If you notice you're missing a brand, go to your profile and check the Affiliations section on the left-hand side. Expired affiliations will have a red “EXPIRED” under them. Click on that “EXPIRED” alert to renew. In some instances, you no longer have access because that brand is no longer with ExpertVoice.

Why don’t I see any brands on my homepage feed?

This can happen for a couple reasons.

You haven’t joined a group yet.

This is an important step in unlocking your access to brands and it’s easy to do. Just follow our step-by-step guide here (redirect to I Want More Brands page) to find and join a group that matches your expertise. Then your expert perks will be unlocked and you’ll see brands on your feed.

Your affiliation application is still pending.

Because of the exclusivity of ExpertVoice, we want to make sure our experts are legit. You are part of an elite group, and we do our due diligence to make sure no one is cheating the system. It usually only takes a day or two for us to confirm your group affiliation, but if it’s taking longer or you want to ask questions, contact our Expert Success Team they’re here for you.

Why do I sometimes have more than one store available for a brand?

Based on brands’ targeting, they may want to offer some groups a certain discount, and other groups a different perk like a sneak peek or early access to a new product. If you’re part of both of these groups, you’ll see both stores so you can choose. If we were you, we’d choose the one with the better discount.

Sometimes there may be a special promotion for a new product. One store may have just that product (or product line), while the other store has the products you’d typically see. You’re free to explore each store and decide which one has the goods you’re most interested in.

What if I work for two groups that have access? Is there a way to merge my account vs. having two separate ones?

If you have one account and want to add additional groups to your account, you can do that by logging in to ExpertVoice, click on “Profile” from the dropdown menu on the top right of your screen, and click on “Add Affiliation” under the Affiliations window on your profile page.

We only allow one account per member. If have multiple accounts we will need to to “merge” the accounts, we can do that by deactivating one account and adding your email address to the other. However, any activity (such as Edu-Games completed, purchase history, work history, profile, etc.) from the deactivated account will not transfer to the active account. The benefit is that either email would now log them in to the same account. To do this, you can reach out to our Expert Success Team.

What affiliations give me access to which brands? It’s hard to see the reason to add more affiliations if I don't know what the benefit will be.

The more affiliations you add, the more brands you gain access to. Adding group affiliations associated with different types of activities give you the best chance to expand the brands you see on your feed. For example, if you work at Dave’s Climbing Gym and teach climbing at JoAnn’s Climbing Camp during the summer, both of those affiliations would probably get you similar access from our climbing brands. However, if you were to add that you are a scuba instructor, you’ll most likely gain access to new brands with diving products.

How does affiliation work if you part ways with a retailer?

Unfortunately, you’ll almost certainly lose access to some brands when you part with your retailer. However, those brands may not be gone forever. Update your group affiliations and you could regain access to some of the brands you lost.

We know things change and you may not stay with a retailer forever. This is why we advise experts to use their personal email address as their login. That way, if you do part ways with your retailer, you can still maintain access to your account and we can still communicate with you. For example: You sign up with an @REI.com email address but leave REI. We continue sending emails to your REI email, but you never receive them. But, if you signed up with an @gmail address, ExpertVoice can still communicate with you.

Don’t forget that some professions, regardless of where you work, are their own groups, like chefs, veterinarians, personal trainers, etc.

If a brand isn’t currently available to me, can I “apply” to get access to that brand?

You can’t apply directly to brands, but you should let us know by contacting our Expert Success Team. We have so many groups and professions that we work with that we may be able to help you find additional affiliations.

We also communicate our experts’ feedback with our brands regularly, so we’ll let them know. If the case is compelling, brands can and do make those changes (sometimes very quickly).

I’m still confused. Can I just talk to someone about all this?

Definitely. You can reach out to our Expert Success Team team via email, live chat or on the phone.

If there are multiple options for an item (size, color, etc.), the Add to Cart button will not activate until all of those attributes are chosen. Please make sure that all of the options on the right side of the item are outlined in blue. Once they are, the Add to Cart button will activate.

If you have expired from your team you will need to login to your account where you will see a card that says "Renew Your Affiliation."

Click renew on that card and it will take you to your profile. Under Affiliations click the "Renewal Required" or "Renew now" button next to the affiliation needing renewed.

That will now allow you to re-apply to that team. The re-application is the same as the original and requires that you provide updated documentation. Once the application is processed, that information is archived and the documents are not valid for subsequentapplications.

The largerbrand load automatedinventory every day and the system shows items based on that inventory feed. Because of that we are not notified when items will be added or updated.

We would recommend that you set the out of stock notification tool to be alerted on a first come first serve basisif and when the item is added to inventory.

We allow our brand partners to set order guidelines for this program, which they may implement in order to help keep the cost of the program down. Unfortunately, because of this, there are typically no exchanges or returns for correctly shipped items.

Please reference the order guidelines to see the brand's return/exchange policy. Each brand's order guidelines can be found when you enter their store; they are also sent as a link inthe email you should have received when your order was submitted. Finally, they can be seen by clicking the "Need Help" button within your order history for that specific order.

How to make sure your expert advice stays authentic and FTC compliant.

As more people are being paid to share their opinion about products online, the FTC wants to make it clear when those endorsements (a.k.a. opinions, reviews, and recommendations) are made after a brand creates a material connection with the influencer who is sharing that endorsement.

While the FTC has published endorsement guidelines, they can be vague. We want to help you understand just what the FTC is looking for, so we have put together this quick guide to help make compliance as easy as possible.

What is the FTC?

The FTC, or the Federal Trade Commission, is a government organization that exists to stop deceptive or fraudulent practices in advertising, and ensure fair competition in the marketplace. If you post to social media or own a blog where you share your opinions, chances are you’ve already heard about the FTC.

While this three-letter government organization may sound like the big bad wolf, it is actually working in your best interest, by verifying all those product recommendations you see online come with the information you need to make your best-informed decision when purchasing.

Being FTC compliant is not just up to the brands and marketers, though. It is also your responsibility as an Expert, no matter how large or small your online following is. And maintaining compliance means your opinion is that much more honest and believable therefore, more people will seek you out for expert advice.

Why Do I Need to Disclose My Endorsements?

Some people may think their online endorsements will go unnoticed by the FTC, however, the FTC is cracking down on endorsements that are missing a proper disclosure. They are constantly watching to verify influencer's relationships with brands are clearly and conspicuously disclosed.

Non-compliance can result in a written warning, state-level fraud, negligent misrepresentation, and unfair trade practices acts, as well as lawsuits.

Even an individual Expert like yourself could be the target of a lawsuit. Case in point, some of the lawsuits filed in the aftermath of the controversial Fyre Festival targeted celebrities like Kendall Jenner who made social media endorsements that weren’t FTC compliant.

To avoid that mess, make sure your endorsements are FTC compliant with these easy tips.

Disclosures Don’t Discredit Your Message:We know you want to engage with your followers, and slapping a huge “#advertisement” on a social or blog post can be scary. Your gut instinct may tell you that this glaring disclosure will make your followers less likely to read your message and may even lower the value of the content you work so hard to produce.

However, that’s not necessarily true. You’re an Expert, and people come to you for authentic, trustworthy advice. If you confidently announce that, yes, you did get to try out this product at a discount or even for free, you’re really only adding to the credibility of your message. Now your followers know you actually got to try the product out and you’re not just repeating marketing speak or the product description, which builds trust and keeps them coming back for more. Research backs this up a team from Georgetown recently conducted a study on how FTC disclosures affected how much followers trusted an influencer’s message, and results show that disclosing your relationship with a brand makes your message more trusted.

When Do I Have to Add a Disclosure?

The FTC states that disclosure is necessary when there is a “material connection” between an Expert and a brand in exchange for an endorsement made by the Expert.

That’s a bit vague, but a 2017 FTC press release clears it up a bit by adding that a material connection is “a connection that might affect the weight or credibility that consumers give the endorsement.”

Example: Material Connection.Let’s say you receive a discount from a brand in order to try out their product and provide your opinion on it. Because you received a discount a material connection has been made, and the FTC now requires a clear, conspicuous disclosure.

This also applies if you receive the product for free or are paid to provide your opinion or If you have a business or family relationship with that brand.

Does Number of Followers or Endorsement Frequency Matter?Whether you’re going on 100 or 10,000 followers doesn’t matter, a clear, conspicuous disclosure is required. At the same time, you still need to provide a disclosure even if you only share your opinion once or if you share it several times.

Recap: When is a Disclosure Necessary?Let’s recap: You need to give a disclosure when a material connection is made between you and the brand. Material connections can be:

Monetary payment or discount

A free product

A business or family relation between the Expert and your brand Affiliate links

The only time a disclosure is not necessary is when the material connection is already clear from the context of the endorsement.

What Counts as a Clear & Conspicuous Disclosure?

Here’s where it can get a little confusing: The FTC doesn’t require any specific language to be included in your disclosure. However, they do provide guidelines on what counts as “clear and conspicuous.”

Make disclosures hard to miss.Keep in mind that different social media platforms and websites may have restrictions that require disclosures to be made in a certain way.

As an example, the FTC specifically calls out Instagram. Because people who use the Instagram app can usually only see the first three lines of a longer post unless they click “more,” your disclosure must appear above the “more” button.

Avoid burying them.Another issue that can keep a disclosure from being clear and conspicuous is when it gets lost in a string of multiple hashtags, tags, or links. If you’re tagging multiple brands or people, adding a list of hashtags, or even including extra links in your post, make sure you separate the disclosure so it stands out.

Keep them unambiguous.Are you guilty of using any of the following disclosures: “#sp,” ‘Thanks [Brand],’ or ‘#partner?’”

The FTC says these types of disclosures aren’t “sufficiently clear,” which could cause you some trouble.

Your disclosure should leave no uncertainty for an everyday person. Examples of clear disclosures include “#advertisement,” “#ad,” and “This is a sponsored post that contains affiliate links.”

Recap: What Is Clear & Conspicuous?Make sure your disclosures are clear and conspicuous with the following checklist:

The disclosure stands out and is easily found, and isn’t hidden in a list of links, tags, or hashtags

Your followers don’t need to click “more” or another link to see the rest of the post and your disclosure

An average, everyday person can quickly and easily understand your disclosure

Follow Brand Guidelines.If you’re working with a brand to share your opinion, they may provide guidelines on what kind of language they want you to use and where it should be placed. Be sure to follow these guidelines when you post your endorsement, but if what the brand requests doesn’t seem clear and conspicuous enough you should follow the FTC guidelines first and foremost.

The leaderboards displayed for contests within ExpertVoice are provided for your enjoyment, but placement on one does not guarantee that you have won.

Winners are notified by the fourth week after a contest is over and receive a survey to collect your information.You are not considered a winner until you have been notified by an authorized member of the ExpertVoice staff.

Please do not contact brands regarding any contests.

If you win more than one contest in a month, we will randomly draw your prize out of the contests you placed in.

If you are getting a message stating that their there is an additional step in unlocking your rewards that indicates that your profile is in an employment audit. To compete the audit you will need to provide proof of employment for your organization directly to our Expert Success team.

Please send an edited copy of yourofficial ID card with expiration dateshown, edited recent copy of your leave and pay statement, or a letter from your supervisor on official company letterhead stating your current employment status to [email protected]. Please don't create any additional profiles or add any other organizations to your profile as that can complicate your employment audit.

The ExpertVoice site status page can be viewed at: Status IO

Typically delays in orders are due to the processing and shipping procedures of our brand partners. One of the ways brands keep the costs of these special buying programs down is by processing orders in batches. Most brands state in their order ruleswhat their standard order processing time frame is, but the average ship timeis typically between 2-4 weeks.

A brand's order guidelines can be found when you enter the brand's store; they are also sent as a link inthe email you received when your order was submitted. Finally, they can be seen by clicking the "need help" button within your order history for that specific order.

If your order is not processed within the brand'sstated time frame, please contact our Expert Supportteam so we can look into this for you.

First, search for your group(s) by clicking the Find Your Groups button, below. Once you select your group, tell us a little more about yourself and apply to join.

Find Your Groups

Find Your Groups

Once you click “Join Group,” a new page will open that asks for additional information. You may be asked to answer some questions or submit supporting documents (pay stub, employee ID, Military ID, etc.) for the group you’re trying to join. Don’t worry, you can black out personal information to keep your information safe.

Once you’ve sent us your information, we’ll send you an email that approves your request to join the group and unlocks your expert perks. This email is usually automated and sends within 30 minutes be sure to check your spam folder if you don’t see it right away.

In some cases, we’ll need to manually verify your credentials. This usually takes about 6 hours, and once you’re approved we’ll send you an email to unlock your full ExpertVoice access.

If you have any questions or haven’t seen an email from us, our Expert Success Team is ready to help. Just give them a call at 1-866-376-4685 or send them an email here.

You can view your affiliations and check the status of any pending applications by visiting your profile page. Just look for the Affiliations tab. You can also search for new groups to join, check the status of a new application, or re-apply to groups if your membership has expired.

If you received an email to activate your email address, we simply need to confirm your information before we can ship.To activate your email, go back into your ExpertVoice card feed and click on the icon that's titled VerifyYour Email. We will then send you an email that's titled: Just a click to finish. Go into that email and click the red box that says Verify Email Address. A new sign-in screen will then open and you will see a blue banner at the top of the page that states your email address has been activated.

Below is a list of the credentials that ExpertVoice accepts when joining a group.

Team Name

Acceptable Credentials

Law Enforcement

Unexpired law enforcement ID card; pay stub within last 30 days.

Shooting Sports Instructors

Unexpired NRA card; CQB certificate; any other certificate that indicates applicant is a certified shooting instructor.

Industry Pro Deal

These will all be renewals. Credentials will vary depending on what classification applicant chose. ExpertVoice will verify that what applicant provides is (a) not expired, and (b) is a current credential.

NRA Instructors

Unexpired NRA card

Hunting and Fishing Guides and Outfitters

Pay stub within last 30 days; hunting or fishing guide license; anything that indicates that they are a guide (including a website, certificate, etc.).

NRA Member Team

Unexpired NRA card

Fraternal Order of Police

Fraternal Order of Police membership card.

Hunting Manufacturer Employees

Pay stub within last 30 days that shows applicant works for a manufacturer of hunting products.

Shooting Sports Experts

Social media presence showing that applicant is a hunter or shooting pro; certification from a verifiable shooting sports organization; paystub from a shooting sports location

Tactical Manufacturer Employees

Pay stub within last 30 days that shows they work for a manufacturer of tactical products. You may have to google the name of the business to confirm.

U.S. Army

ID card; DD214; VA card; pay stub, military orders; or contract (make sure the branch is correct to the team you are processing).

U.S. Air Force

ID card; DD214; VA card; pay stub; military orders; or contract (make sure the branch is correct to what team you are processing).

U.S. Marines

ID card, DD214; VA card; pay stub; military orders; or contract (make sure the branch is correct to what team you are processing).

U.S. Navy

ID card; DD214; VA card; pay stub; military orders; or contract (make sure the branch is correct to what team you are processing).

U.S. Coast Guard

ID card; DD214; VA card; pay stub; military orders; or contract (make sure the branch is correct to what team you are processing).

AFA - Air Force Association

ID card; DD214; VA card; pay stub; military orders; or contract (make sure the branch is correct to what team you are processing)

Veteran's Advantage

VetRewards card

Fire and Rescue

Unexpired ID card; pay stub within the last 30 days; Red Card, EMT certificate

Forest Service

USFS letter; BLM ID card; Red Card, pay stub within the last 30 days.

Special Operations Forces

SF tab; Seals certificate; SERE certificate

U.S. Department of Interior

ID card or pay stub within the last 30 days

State Parks & Natural Resources

ID card or pay stub within the last 30 days

Peace Corps

Copy of email from the Peace Corps

Canadian Army

ID card or pay stub within the last 30 days

Commercial Airline Professionals

ID card or pay stub within the last 30 days

Canadian Air Force

ID card or pay stub within the last 30 days

Canadian Navy

ID card or pay stub within the last 30 days

Vail Resorts Non-Retail Employees

ID card or pay stub within the last 30 days

ExpertVoice retail store programs will have a default shipping address of your store's retail location. These orders can only be shipped to your retailer for delivery, not to a personal home address. This is done in part to verify that members of this special access program are currently employed by a retailer.

If you work for a new retailer, or a new location, please contact us prior to submitting any orders so we can help adjust your profile accordingly.

There are several reasons that you could be getting an error message when trying to check out.

If the error message is happening in the payment screen, make sure that your credit card number is listed without any spaces or dashes. Double-check to make sure that the billing address matches the one your credit card company has on file.

In the event that you are getting a declined error message, contact your financial institution to see if they have fraud protection on that card. If they do, please let them know that you submitted an order online that is being processed in the state of Utah and that you want it to go through. Your financial institution can then authorize the payment, and you can resubmit the order.

If you are getting an error message in the shopping cart, the brand may be updating their catalog. You can re-add the items to your shopping cart and proceed to checkout through the new catalog and your order will be submitted.

If you are receiving an expired key error, you can try to access ExpertVoice on a different browser, or clear your cache, cookies, and browsing history on your current browser and log back in. Clearing the cache, cookies, and browsing history will reset the security certificate your web browser issues.

All of our Expertswith ExpertVoice are asked to re-certify their affiliation with their team at a regular cadence, typically annually. This usually consists of providing a recent copy of your pay-stub (if you work for a retailer), or a piece of identification showing you still belong to your group or association.

We require this re-application process in order to ensure that all our Experts are currently represented correctly to our brand partners. If you have been asked to renew your membership and you are no longer associated with your group or employer, we would encourage you to visit our group management page to see if there are other teams for which you may qualify.

If you work for a retailer organization and would like to request that your grouphave access to additional brands,please provide the following information to [email protected].

The packing list or invoice from the requested brand to show that your store carries that brand.

An account Number and rep information for the requested brand.

How do I delete my profile?

Within ExpertVoice we can disable the associations and change the contact preference so you no longer get our marketing emails.

To have this done, please email [email protected] and request that your profile be disabled.

We collect sales tax on all orders placed through the ExpertVoice platform that fall within our tax nexus. Because we have over 600 brands with a physical presence spread across North America, we collect sales tax in almost every state within the US and several provinces in Canada. These taxes are submitted to your state or province on your behalf.

To apply for a group, log into your ExpertVoice account and click on your profile icon on the upper right-hand side of the logged-in home page. You will see a drop-down list where you can select Manage Groups, and from there you can click the “ Add a Group ” tab. Here you will be able to search and apply for any teams that you might qualify for.

If your team does not appear in the search query, it could be because your team is no longer using a public application. The team has been disabled or we do not currently have a group set up for your organization. If that is the case,please click here or follow the link below to submit a group request for your organization.

https://www.expertvoice.com/partners

How to Manage your Groups and Affiliations from ExpertVoice on Vimeo.

To request a groupbe created for your retailer or professional organization, please click on the link for our partner organizations and fill out the application to suggest a team. If your organization qualifies, one of our team coordinators will then contact you about creating your own ExpertVoice group.

Please allowtwo weeks for groupapplications to be processed.

To reset your password, simply navigate to the ExpertVoice login screen and click the"Forgot?" link in the password entry form. You will be taken to a prompt to enter your email address. Please verify that your email address was entered correctly and that it matches the email of your active profile.

contact our Expert Support team

You should receive an email shortly after with instructions for creating a new password. If you do not receive an email, please .

ExpertVoice holidays schedule that we are closed is as follows.

New Year’s Day (Monday, January 1)

Martin Luther King Day (Monday, January 15)

Presidents Day (Monday, February 19)

Memorial Day (Monday, May 28)

Independence Day (Wednesday, July 4)

Pioneer Day (Tuesday, July 24)

Labor Day (Monday, September 3)

Thanksgiving Day (Thursday, November 22)

Day after Thanksgiving (Friday, November 23)

Christmas Holiday (Monday, December 24)

Christmas Holiday (Tuesday, December 25)

We will respond to your email, chats and phone calls when we are back to the office on the next business days.

If you are the administrator for a retail team on ExpertVoice, and your profile has the role of administrator, you are able to deactivate former employees directly through your ExpertVoice Admin page. If you need the administrator role added to your profile, please contact our Expert Support team.

Deactivation and activation of user profiles.

Please start by going to http://admin.experticity.com and login using your existing member ID and password.

Click the Members tablocated at the top of your screen.

Click the Manage button on the dropdown menu.

Enter the User's information and click the Submit button at the bottom of the Member Search screen that just loaded.

Find the profile you would like to update and click their member ID.

Go to the bottom of the profile page and click the green Edit Team Membership button underneath your group's heading.

Change their status Active or Inactive and click Save.

To manage another user, click the button at the top of their profile page that says Return to Search.

If you no longer have access to a brand that you previously could view, it could be due to a couple possible scenarios.

Updated targeting.Our brand partners determine what experts they would like to target with their content and exclusive rewards. It is common for brands to change their target audience or only give access to a specific group or team position within a team. This could explain why you had access and no longer do, or why you do not have access when a colleague does. If you qualify for a different team that has access to the brand you can apply to that team.

Brand Cancellation. If a brand has terminated its relationship with ExpertVoice, its content and store will not longer be viewable to you.We apologize for any inconvenience. We are working hard to regularly bring additional brands on-board so check back with us and see which other great brands may be targeting you now.

Incorrect Login.If you have logged into the mobile app and aren't seeing brands you have access to on the desktop application, please ensure you have logged in with your correct email address (rather than signing in with a new account).

In the event that your order has already been submitted and you wish to update your shipping address, please contact our Expert Support team. We will reach out to the brand to see if they can redirect the package (if it has not already shipped).

If the package was unable to be delivered and/or returned to sender, we are happy to reach out to the brand to request that the order be reshipped. To do that, please confirm the delivery address and shipping method.

If you work for a retailer and your default shipping address is incorrect, please contact our Expert Supportteam so we can update your profile to your new location.

The way our payment processing is set up, the manufacturer does a pre-authorization when your order is placed and then captures the payment and voids that pre-authorization when the order ships. It is common for your financial institution to delay releasing the voided authorization on their end which causes the appearance of a double-charge. This is most likely the cause of the apparent double-charge on your account.

Please allow 5-7 days for the funds to be replaced in your account. If the funds don’t appear after that period, you may need to contact your bank to see their policy on holding voided authorizations.

In rare cases, a card will actually be charged twice for the same order due to an error in the order processing. In those situations, you should see the same charge posted (not pending or pre-authorization) twice for the same order number in your bank or credit card account. Please notify our Expert Support team so that we can look into that for you.

How to Join More Brands from ExpertVoice on Vimeo.

Access to brands on ExpertVoice is gated based on factors including your user profile and the groups to which you belong. To gain access to additional brands, you need to qualify for a group that already has access to that brand. Affiliations in different industries will have access to different brands. If you click on your profile icon on the upper right-hand side of the logged-in home page, you can view your current affiliations, as well as add additional affiliations. Or you can go the the help page for more information.

A Group on ExpertVoice refers to the way Experts are primarily organized - by where they work and the organizations to which they belong. This could take the form of a retail store, a professional association, or a profession. These employers and organizations are organized into teams or groups on ExpertVoice. These groups help determine which brands will provide you access to their content and store.

To ensure that you are receiving all the access for which your team qualifies, please make sure you have fully completed your profile. Information such as date of birth and US shipping address are necessary to populate and access the brands that are targeting you. Beyond that, adding the places you work and organizations you belong to is the fastest way to strengthen your Expert profile; posting and tagging photos on the ExpertVoice app helps showcase the type of Expert you are, which helps brands find you and recognize you for your expertise.

If you have questions about technical specs of a product or sizing information, your best resource will be through the manufacturer's website. Our Expert Support team can answer high level questions, but as we simply host the website for the brand, we do not havedetailed product-specific information regarding their inventory. If you have questions regarding one of our brands' products, you may also contact the manufacturer directly.

To have a new retailer added, please use this partner request form to request that we add your organization to the ExpertVoice platform.

Unfortunately, we are typically unable to modify orders once they have been submitted to the brand for processing. Our Expert Support team can submit a request for cancellation on your behalf to the manufacturer, and if the order has not yet been fully processed they may be able to cancel it. If you would like us to place a request for cancellation please contact us as soon as possible.

ExpertVoice sends promotional emails on behalf of our brand partners based on member attributes and the groups you belong to. Ifyour team has access to at least one of the brands included in the email, you will receive the offer. However, not all of the brands displayed may be targeting your team at this time with the specific promotional discounts in the email. We apologize for the inconvenience.

To ensure that you are receiving all the access for which your team qualifies, please make sure you have fully completed your profile. Information such as date of birth and US shipping address are necessary to access the brands that are targeting you. Beyond that, adding the places you work and organizations you belong to another way to strengthen your Expert profile. As well, photos uploaded to the ExpertVoice app showcasing your expertise also helps showcase the type of Expert you are. All of this helps brands find you and recognize you for your expertise.

Additionally, if you happen to qualify for another team, please go to the Manage Groups page on your profile and send us an application. It may be another great way to gain access to additional brands.

When your order is shipped, you will receive a shipment notification that should include your order tracking number. Additionally, a post will appear in your order history including your order information and the tracking number.

To view your order history, sign in at www.Experticity.com. Click on the Your Profileicon on the upper right side of the screen, and go to Orders. Your orders will now populate, the tracking number will appear on the right of the photo of the item or items that you ordered.

In the event that there is no tracking number posting in the shipping notification oryour order history, please contact ourExpert Support team so we can request tracking information from the manufacturer for your order.

Joining a team is the one of the best ways to help great brands find you and reward you for your expertise.

How to Manage your Groups and Affiliations from ExpertVoice on Vimeo.

To apply for a team, log into your ExpertVoice account and click on your profile icon on the upper right hand side of the logged-in home page. You will see the drop-down list where you can select Add Affiliation which will take you to the How to Affiliate & Unlock your brand access page, from which you can click the “Find Your Organization” button. Here you will be able to search and apply for any teams that you might qualify for.

Once the application is submitted, one of our Expert Credential team members will review your application and either approve or ask you for additional information. You should expect to hear back within 24 hoursof applying.

If you have friends or colleagues who you think would be a great fit for ExpertVoice, we want to meet them! You can send them an invite through our Invite an Expert page, or simply have them sign up here.Your referral will receive an automated email asking them to join ExpertVoice, and you'll receive credit if your referral joins a team in the ExpertVoice network. If your referral is already on a team or has already been referred or does not join a team during the application process, you will not receive credit for that referral. Occasionally, ExpertVoice will offer rewards for referrals; however, this program does not currently have an incentive per approved referrals.

If you received a notification that a product was back in stock, but then discovered the product was still listed out of stock, the brand most likely only posted a limited inventory. Supplies are typically limited in these scenarios, and are available on a "first come, first serve" basis. There is a chance that someone got the item before you did.We would suggest putting in another out-of-stocknotification request.

When logged into your ExpertVoice, profile, look for your profileicon in the upper right of the screen (if you have uploaded your photo, this will be your picture).

Click on that, then go to the first option that says "Add Affiliation". Click on the "Find Your Organization" button, and from there you'll be able to search for your new retailer and/or group. Once you find them, click on that icon tofill out the application and upload the necessary credentials.

Please apply to groups or retailers that you work with.

Ultimately, our brand partners determine which affiliations they want to target through Expertvoice. It's common for brands to change their target audience or only give access to a specific group or position within an affiliation. This could explain why you had access and no longer do, or why you do not have access when a colleague does. If you qualify for a different affiliation that has access to the brand, you can apply to that affiliation. If you are unsure how to do this, please see our help page.

To ensure that you are receiving all the access for which your affiliation qualifies, please make sure you have fully completed your profile. Information such as date of birth and US shipping address are necessary to populate to gain access to the brands that are targeting you or that you want access to. Beyond that, adding the places you work and organizations you belong to is the fastest way to strengthen your Expert profile, and posting and tagging photos on the ExpertVoice app also helps showcase the type of Expert you are. All of this helps brands find you and recognize you for your expertise.

Completing your Profile from ExpertVoice on Vimeo.

If you have submitted an order and the credit card wasdeclined, you will see a red banner appear at the top of your ExpertVoice account stating that there has been an issue processing one or more of your orders and requesting that you update your payment information. Click on the link in that banner to update your payment information.

If you just need to change the payment information prior to the order being shipped, please contact our Expert Support team.

Experts on ExpertVoice are organized in part by where they work, their certifications, and the organizations or professional associations to which they belong. For example, ExpertVoice has groups for retail outlets like Bed Bath and Beyond or Best Buy, professional certificationslike the NRA Instructors or the National Strength and Conditioning Association, government agencies like the US Air Force or Canadian Armed Forces, or professional associations like theProfessional Beauty Association or the American Red Cross.

These employers and organizations are organized into teams or groups on ExpertVoice, which helps determine which brands will provide you access to their content and store.

If you meet the minimum requirements to join one of these teams, you can submit an application to join the group. Go to our Group Management page to see what groups are available today.

It seems E-mails from ExpertVoice have been blocked in Outlook by the Forest Service since about April 2017.

To continue receiving the E-mails, First do a search and find an old E-mail from ExpertVoice.

Then “right click” on one of the E-mails to get the menu as shown below. Go to “Junk” and then “Never Block Sender”

You will get this message. Press “OK”

Alternatively, to add people to your Safe Senders List, do the following:

On the Home tab, click Junk, and then click Junk E-mail Options.

On the Safe Senders tab, click Add and type in the ExpertVoice Email address.

Currently all ExpertVoice orders fall within a personal use only prevision and we collect sales tax on all orders. As such we do not directly support tax exempt orders as these orders are not intended to be used by an organization. In the event that you wish to request a sales tax refund you will need to provide us a copy of your tax-exempt certification and photo of the credit card showing the tax exempt status for each order you submit. Please send therequireddocuments to [email protected] with the subject line "Tax Refund request for order #[insert order number]".We will submit the request to our finance team and after that request has been completed any documents associated with that request will be shredded for your organization's safety.

We apologize that the product you are interested in is currently unavailable. Each of our brands manage their inventory using an inventory feed that they provide, which is updated at their discretion. Unfortunately, we do not have an estimate regarding when items will be added to the store.

Please use the out of stock notification tool located within this item to be emailed when this item is added back to inventory.

What Are Affiliations and Why Do I Need Them?

At ExpertVoice, we connect experts like you with some of the top brands in the world. Joining a group is the one of the best ways to help brands find you and reward you for your expertise.

Not yet. I have some more questions.

Your access to brands is determined by your group affiliations. If you want access to more brands, the best way to do that is by adding group affiliations that demonstrate your different areas of expertise. Clear as mud, right?: If you work at Petco and you've affiliated with the Petco Retail Employees group, you'll see mostly pet brands in your feed. But if you also love to go deer hunting in the winter, you should join the Hunting Experts group to see some of your favorite hunting brands in your feed, too.

ExpertVoice has 5,000+ groups that are organized by employment, certifications, organizations and clubs. Different types of groups include retailers like REI, Williams-Sonoma and PetSmart, as well as professional organizations, memberships and clubs like USA Cycling, Boy Scouts of America, Ski Patrol and Outdoor Guides & Outfitters.

Are you ready to join some groups and unlock those expert perks?

Definitely. Let’s get started.

To update your email preferences, pleaseclick the link that says "Preferences" at the bottom of your email. This will redirect you to a page from which you can select the marketing-related emails you would like to receive.

You can also log in to your account, select the drop-down next to your avatar, select " Account Settings ", then under "Email Preferences" switch all of the toggles from green to grey.

Note that you will still receive emails you explicitly opted to receive. You will also receive messages related to your orders or information about your account.

Unfortunately, ExpertVoice does not offer the ability for retailers to see the training history for their employees.

Currently, an Expert can improve their rank in a particular category by completing the following:

Engage with brands by viewing their latest content, updates, and taking their Edu-Games to demonstrate your expertise, as well as learn about their products.

Add affiliations based on where you work and what organizations you belong to.

Be sure to complete your profile by following the prompts listed on your profile page, including adding pictures to your profile and tagging the brands you care about, and whose products are featured within them. Brands notice Experts with sharp-looking profiles and will be more likely to engage on future campaigns.

Download the ExpertVoice App and upload your UGC to it, and tag any brands in it. The more you post and interact, the more brands take notice and will engage in response.

If a brand's content is not loading, there could be a couple reasons:

If the issue happens on a specific computer or network, then try using a different device to see if that resolves the issue.

Which Internet browser are you using? We often experience performance issues on outdated versions of Internet Explorer so you may need to either update your browser or switch to another browser like Google Chrome, Firefox or Safari.

If you've tried a different device and web browser and are still experiencing issues, please contact our Expert Support team so that we can troubleshoot the problem.