FatLab FAQs
FatLab's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 4 most popular questions FatLab receives.
Frequently Asked Questions About FatLab
This page will be updated if any system's status changes.
Web Systems: All Systems Go
Email Systems: All Looks Good
Email systems include POP, IMAP, SMTP, webmail and network
Dedicated Server Status are NOT displayed on this page.
View ArticleFatLab Web Support is in the business of client service and have many communications channels to facilitate a quick response. Please choose the channel or medium that your are most comfortable with.
Response time is typically under 2 hours between 8am and 9pm M-F and all channels are monitored on weekends.
Phone:
703.662.5792 / 888.742.2131
Phone line includes emergency support option.
Email
Creates a support ticket and sends alert to FatLab staff
Support Desk Portal
https://support.fatlabwebsupport.com/
Creates a support ticket and sends alert to FatLab staff
View ArticleFatLab email hosting is provided through our partnership with Rackspace Hosting. The following links provide detailed setup instructions for various devices and platforms.
IMPORTANT NOTE:Your username is ALWAYS your full email address
Lost Password
Passwords can only be reset by your email administrator. If we have not designated an email administrator within your organization, your default email administrator is FatLab, LLC. We would be happy to reset your password, please submit a support ticket by clicking here.
Webmail Access
You may have had a custom webmail domain setup for you which you can visit to gain access to your webmail. However if for any reason this is not the case or you forget your webmail domain you can log in at the following address:
webmail.fatlabllc.com
Desktop & Mobile Setup Instructions
Please visit https://help.emailsrvr.com/ and follow the instructions for your device or software. You will be required to enter your username (your full email address) and password.
General Information
MX Records
mx1.emailsrvr.com (preference 10)
mx2.emailsrvr.com (preference 20)
Email Server Settings
Incoming
POP3
Address:pop.emailsrvr.com Port:110
IMAP
Address:imap.emailsrvr.comPort:143
POP3 with SSL
Address:secure.emailsrvr.comPort:995
IMAP with SSL
Address:secure.emailsrvr.comPort:993
Outgoing
SMTP
Address:smtp.emailsrvr.comPort:25, 587, 8025, or 2525
SMTP with SSL
Address:secure.emailsrvr.comPort:465
More info >>
View ArticleThe following resources are available to FatLab web hosting clients.
FTP
ftp.fatlabllc.com (port 21)
phpMyAdmin
mysql.fatlabllc.com/phpmyadmin
Email
Detailed email setup instructions can be found here.
MX Records
mx1.emailsrvr.com (preference 10)
mx2.emailsrvr.com (preference 20)
Email Server Settings
Incoming
POP3
Address:pop.emailsrvr.comPort:110
IMAP
Address:imap.emailsrvr.comPort:143
POP3 with SSL
Address:secure.emailsrvr.comPort:995
IMAP with SSL
Address:secure.emailsrvr.comPort:993
Outgoing
SMTP
Address:smtp.emailsrvr.comPort:25, 587, 8025, or 2525
SMTP with SSL
Address:secure.emailsrvr.comPort:465
View Article
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