Flywheel Sports FAQs

Yes! Our live classes are filmed at various times, Eastern Standard Time. If you own a Flywheel Home Bike and plan to visit NYC, you can ride at our Fly Live filming studio for free!

If you purchased the Flywheel Home Bike through Amazon.com or Best Buy, you will need to activate your subscription.

If you purchased through Amazon, to activate your subscription, you will need your activation code which is attached to the outside of the box that arrived with your bike.

If you purchased through Best Buy, your activation code was emailed to you.

Please enter this code HERE and enter the 14 character activation code in the Activation Code field. If you have any trouble finding your code, please contact our team at [email protected] or at 888.589.8431.

Bring a water bottle and wear something cool and comfortable. For a ride, most riders opt for a T-shirt or tank top to keep cool, and shorts or form-fitting pants whichwon'tinterfere with the pedals. (Forget something? Our apparel collection has you covered!). Well provide complimentary shoes, but youll need to bring socks. Be sure to update your shoe size on your profile HERE. FlyFIT requires that sneakers are worn for your safety; sneakers are not permitted in FlyBarre classes. You may wear socks or go barefoot.

We offer Superfly 4, 8 and 12 class memberships and unlimited memberships.

Our Superfly 4, 8 and 12 class pack memberships allow you the option to Fly based on how often you take class each month (or week), and will auto-renew every 30 days. You can choose between a Superfly pack memberships that include 4, 8, or 12 classes you receive every 30 days. If you use up your credits in 1 month, you can purchase additional single class credits, or upgrade to the next pack membership level.

An unlimited membership is your all-access pass for unlimited classes and serious results. All unlimited memberships require a 3-month commitment and monthly payments are automatic until you cancel.

All of our memberships include perks such as waitlist priority, early booking, access to on demand classes and more. Click HERE to learn more!

Have questions? Contact your local team or our team at [email protected] or 888.589.8431. Our team is available Monday through Saturday from 9 am to 6 pm EST.

Welcome to the Fly Fam! Create a FREE ACCOUNT and you'll get your first class for free! Once you've created an account and redeemed your first class, check out our INSTRUCTORS and schedule; once youre ready to make your first reservation, well ask for your mobile phone number and text you a code, which youll enter on our site in order to book your first class.

Below you'll find our First Timer FAQs and some helpful tips!

Anyone 13 years of age or older is welcome to Fly with us. If youre between 13 and 18, you may register on our site, but need to have your parent or legal guardian fill out THIS FORM before class.

We provide complimentary cycling shoes which are located in the cubbies look for the one that corresponds with your bike number. Have your own pair? Our bikes are compatible with SPD and LOOK Delta clips.

Can I come to class without a reservation? While you certainly can reserve classes on the spot in any of our locations, many of our incredible instructors and time slots tend to fill up in advance. To be sure you get the bike or mat you want in the classes you want to take, we recommend scheduling your workouts on Sunday evenings for the week ahead. Our booking window opens on Sundays at 5:00 pm for the week ahead. Reserving classes is simple: simply log into your account online or on the Flywheel iOS or Android app to reserve.

Can I take my class if I'm pregnant? We've had many moms-to-be take classes throughout their pregnancy, but please consult your physician beforehand.

What amenities does each studio have? Each of our studios has a water re-filling station, changing rooms and toiletries.

Are there classes for beginner or advanced timers? Do you have any recommendations for my first class?If youre new to Flywheel, welcome! Our Method class is our signature, metrics-based HIIT ride and is perfect if youre just starting out. Power and Tempo are more advanced, butthey'reopen to everyone, regardless of fitness level. Every ride features target resistance levels (Torq) and speed (RPM) for the class, but you decide exactly what's right for you by controlling the technology on your bike. With Precision Training, we recommend moving and lifting weights at a pace that youre most comfortable. Feel free to speak with our instructors prior to class if you would like to discuss modifications for injury.

How can I participate on the TorqBoard? You can participate in TorBoard by updating your preferences HERE. Please make sure to click "Yes, I want to participate in the TorqBoard during classes". Creative Torq names are encouraged!

Can my instructor see my performance stats? Your numbers are your own. Unless you opt in to the TorqBoard during class, only you can see your performance stats. And when you do opt in, the instructor sees your score only when its flashed up on the board.

We're happy to provide special rates for teachers, students, and members of the military. To take advantage, please send the following information to [email protected], or bring these to our studio and we will be happy to update your account.

Students:Current schedule and student ID

Teachers:Current school ID card (must be sent from your .eduemail address)

Military:Current military identification card

At this time, we can place memberships on hold for medical circumstances. Please forward a doctor's note to [email protected] and we can place your membership on hold for up to 9 months. We do not freeze or suspend memberships for travel-related instances.

We recommend arriving 15 minutes early and letting our studio team know that it's your first visit. Our team will take you through a brief orientation which includes a tour of studio and setting you up for class. We'll lead you every step of the way!

Watts are a unit of power, equivalent to one joule per second. It measures your power output.

Current is a function of your power output. Current is Flywheels proprietary metric, whereas Watts are common in road cycling to measure power output. Tracking your Watts will allow you to compare your performance across indoor and outdoor rides.

Yes we love when our Fly Fam grows! To bring a guest, youll need to purchase an individual credit or class package HERE. If your friend is new to Fly, please be sure to share your referral link and have them create an account. Once they've created an account they'll be eligible for our exclusive first class credit special. [Offer expires 14 days from account creation, so take advantage quickly! This offer is not valid at Fly Live.] You may also purchase credits to bring guests to class.

If you're interested in switching your membership, please reach out to our team via email at [email protected] or at 888.589.8431 and we'll take care of the rest. Our team is available Monday through Saturday from 9 am to 6 pm EST.

If you're requesting to downgrade your membership, this change will take effect on the billing date following your request.

If you're requesting to upgrade your membership, you'll have immediate access to your new membership. We'll process a prorated amount for the remainder of your billing cycle or charge you the full monthly membership dues and adjust your billing date.

You can check out our roster of amazing instructors HERE. Make sure that your region is set up to see instructors for your local studios. You can switch your region by clicking on the top right corner, next to your name.

We digitally track your performance so you can one-up yourself in every ride. Every bike is equipped with a TechPack displaying your Total Poweran algorithm based on RPMs (speed) and Torq (resistance). The data automatically uploads to your profile online or on the app, helping you set goals and achieve them.

No problem! Please email [email protected] and we're happy to help you with re-subscribing. We look forward to hearing from you!

We have several class formats available that bring you an intensely fun ride thats guaranteed to give you progressive results. Method is our signature high-intensity interval training ride, which includes heavy hills, fast flats, and an upper body series. Looking to take it to the next level? Power is a more challenging ride with longer races, heavier hills and no upper body work. Tempo is a challenging, dynamic, and intensely fun class that incorporates rhythm riding, interval training, and athletic choreography.

Read more about our class formats HERE.

To cancel a membership, please contact our team at [email protected]. Please note that we require 30-day advanced notice from the start of your next billing date and, in most cases, you will be charged one final time. We do not pro-rate for membership charges. After cancelling, you can still purchase credits to Flywheel at the studio. If you're cancelling due to medical reasons, please remember we offer a medical freeze for up to 9 months. If you need to place your membership on a suspension for medical reasons, simply email a doctor's note to [email protected].

In addition to getting really excited, we recommend having the below ready before your bike delivery:

Make sure to have your Wi-Fi password ready.

Select a spot for your bike within 8 feet of an outlet so you can plug it in. Choose an area where internet access is strong. We require greater than 10 Mbps upload and download speed; 802.11n or better WiFi. You can perform a Speedtest HERE.

Have your Flywheel account username and password handy. If you purchased the bike through Amazon.com or Best Buy, you will need to activate your subscription. Please CLICK HERE for more information on activating your subscription.

Download the Flywheel Sports app for iOS or Android.

Our digital manual is available HERE and our quick start guide is available HERE.

Have any questions? Our team is available at [email protected] or 888.589.8431.

Once your bike is calibrated, you won’t have to do it again! If you choose, you may re-calibrate your bike using the steps below!

FLYWHEEL HOME BIKE DISPLAY

1. Tap then Settings then Bike then Bike Setup

2. Follow the onscreen instructions to calibrate

FLYWHEEL iOS APP

1. Tap Account then "My Account"

2. Scroll down to Account Settings and tap Flywheel Home Bike: Tap to Calibrate

3. Follow the onscreen instructions to calibrate

FLYWHEEL ANDROID APP

1. Tap on the menu button on the top leftthen tap on your profile picture

2. Visit Account Settings then tap Flywheel Home Bike: Tap to Calibrate

3. Follow the onscreen instructions to calibrate.

Having any trouble? Contact our team at 888.589.8431 Monday through Saturday or at [email protected].

You can see your Fly Cash balance on your payment page HERE. You'll need to be logged into a desktop or laptop to see the balance.

To level your bike, turn the leveling feet underneath the front or rear stabilizer until your bike is no longer rocking. Be sure that you do not unscrew the leveling feet more than inch.

We also recommend ensuring that your bike is on a hard surface area.

Welcome! Before you hop into a class, here’s what you’ll need to do to get started:

Plug in your bike and connect to Wi-Fi.

If you purchased your bike through Flywheel, your subscription has already activated. If you purchased your bike through Amazon or Best Buy, make sure you’ve activated your account. Click HERE for more information.

Follow the steps HERE for connecting with your Flywheel app or follow these steps HERE for connecting with your built-in display.

Once you’ve connected your bike, you’re ready to ride! Check out Flywheel 101 for common questions or watch our beginner video on your app or built-in display.

Have any questions? Our team is available at [email protected] or 888.589.8431.

From set-up to clipping in to perfecting your posture and form, here’s everything you need to get started.

How can I access the class content?

If you purchased your Flywheel Home Bike directly through FlywheelSports.com, you will receive access to Fly On Demand rides and off-bike workouts once your bike has been delivered.

If you purchased your Flywheel Home Bike through Amazon, you will need to activate your subscription. To activate, you will need your activation code which is attached to the outside of the box that arrived with your bike. Your code begins with “AMZ.”

If you purchased your Flywheel Home Bike through Best Buy, you will need to activate your subscription. To activate, you will need your activation code which was emailed to you and begins with "BBY."

Once you have your activation code and are ready to start accessing classes, please click HERE and enter the 14 character activation code in the Activation Code field. If you have any trouble finding your code, contact our team at [email protected] or at 888.589.8431.

To access the classes, make sure you have the latest iOS or Android app downloaded.

FLYWHEEL iOS APP

On the bottom menu of the iOS app, tap the Flywheel icon and then tap On Demand.

FLYWHEEL ANDROID APP

Click the main menu button on the top right within the Android app, tap Fly On Demand.

Built-in Tablet

If you purchased the bike with the built-in tablet, please follow the on screen instructions.

Do you have any beginner classes and tips for my first ride?

We sure do! You can search for “Beginner” classes on the app or built-in display and take 10-minute Method, Power or Tempo rides.

Prior to your first ride, we recommend ensuring your bike is adjusted correctly. Check out the above video to ensure your first ride is comfortable. After you’re all set up, make sure that all your adjustment knobs are locked and tightly fastened, and you’ve got a water bottle (or two) and a towel ready to go. Remember to work hard, but take a minute to recover if you need it. And heads-up: you might want to turn off those email and text notifications so you can really get in the zone and minimize distractions during a class. This is YOUR time.

How can I share my account?

Once your subscription has activated, you may share your bike and subscription with three other individuals (we call it Household Sharing).

To get started, follow the steps below:

FLYWHEEL iOS APP

Log into the subscription master holder and tap Account

Tap on Share My Account

Enter the email associated with your friend or family’s Flywheel account and tap Add User

Once you’ve sent the invite, your friend or family member will receive an immediate email to accept your invite and start accessing the content.

FLYWHEEL ANDROID APP

Log into the subscription master holder and tap the main menu on the top right andthen tap on your profile picture.

Scroll down to household sharing and enter the email associated with your friend or family’s Flywheel account and tap Add User

Once you’ve sent the invite, your friend or family member will receive an immediate email to accept your invite and start accessing the content.

What kind of metrics can I expect in class?

During a ride, your instructor will cue Total Power, Torq, RPMs, and Current. Here’s how to decode it all:

Torq-This is your resistance. You’ll crank it up to climb hills, and lower it for flat roads.

RPMS-This is your speed, i.e., how many times your wheel is revolving per minute.

Current-A combination of Torq and RPM to measure your energy output at any given point in your ride.

Total Power-A combination of Torq and RPM that measures your total energy output.

TorqBoard-This is the leaderboard that ranks all riders in class by Power Score.

Do you have any tips for maintaining the bike?

To optimize the performance of the Flywheel Home Bike, we recommend:

Daily:

Ensure that your bike is leveled. If your bike is rocking, you can turn the leveling feet underneath the front or rear until the your bike is no longer rocking.

After each ride, apply a disinfectant spray to a lint-free cloth and rub down the handlebars, saddle and adjustment knobs and handles. Avoid strong detergents. You should use only silicone, solvent and acid-free lubricants.

Weekly:

Thoroughly clean your bike by applying a maintenance spray onto a soft cloth and cleaning all plastic parts, the wheel and exposed framework parts, including the stabilizers and plastic casing. Do not spray maintenance spray directly onto the bike. In addition, we recommend regularly checking the bike (saddle, drive train, brake and pedals) for any wear and damage.

Have any additional questions? Our team is here for you at [email protected] or at 888.589.8431.You can also connect with our at home riders and instructors HERE.

What are Medals?

To recognize and reward our Fly Fam for crushing at the studio and at home, weve launched Medals that connect to your profile and show you whatyou'veachieved.

Here are the Medals you can earn:

Power Pro- We're all about strength in (Power) numbers. Earn this medal by hitting at least 250 Power Points in a single class. Each time you improve that score by 50 or more Power Points, be on the lookout for an updated medal.

Daily Flyer- Can't stop, won't (ever) stop. Fly every day for five consecutive days. Each additional, uninterrupted day of class earns you a medal upgrade.

Frequent Flyer- Keep the momentum going strong. Take 20 Stadium Cycling or Precision Training classes in one calendar month (for the first time ever), and earn a medal update each time you break your existing record. Only one class per day is eligible toward the Frequent Flyer medal.

Class Master- A Flying streak is the new winning streak. Complete your 100th class. For each additional 50 classes you take, you'll get a medal upgrade.

Road Warrior- Go far. And then go even farther. Hit special mile milestones, such as the length of the Tour de France or the distance from east coast to west coast.

Top Torq-er- Be a Fly leader. Rank #1 on the TorqBoard. If you do this all the time, don't worry: you'll earn a medal upgrade for each subsequent time you achieve this accomplishment. You must be opted into the TorqBoard to be eligible for this medal.

Where can I see my Medals?

You can view your Medals HERE and our Flywheel apps.

When will I receive my Medal(s)?

You will receive your Medal(s) immediately afteryou'veaccomplished the above milestones.

Our Stadium Cycling classes feature large screen TorqBoards, which display your Power Score in class (if you're opted in). They also display race countdowns, so you can see how you stack up against your fellow riders in class.

How does the Power Up Program work?

Your Power Score will be recorded after every Stadium Cycling class you take in studio (every Precision Training class counts for 250 Power Points). You can also earn Power Up points by referring friends, completing a challenge and getting a new PR (your Personal Record) in a wheel class. These Power Points accrue over the course of the year, and earn you prizes at the below thresholds:

Power Points

Prize

750

Bonus Precision Training FlyRecover Stretch 10 workout

5,000

Bonus Precision Training FlyFIT Core 10 workout

10,000

Exercise band + 30-minute band workout

15,000

Exercise ball + 30-minute ball workout

20,000

Fly Water Bottle

30,000

2019 Power Up Sweatshirt + Early Booking through the end of 2019*

40,000

Fly Cycling Shoes

50,000

Early Booking through 6/30/2020* + newsletter recognition

60,000

Name on home studio plaque

80,000

Group ride for up to 5 + playlist of choice

*Early Booking begins Fridays at 5PM, two days in advance of the standard booking window.

How long do my Power Points last?

Power Points accrue annually, so every Power Point earned in a studio will help you score prizes in 2019. On January 1, 2020, your Power Points will automatically reset.

Can I earn Power Points for taking Precision Training?

Yes! Precision Training is fully integrated into the Power Up program. Each class that you check into is equivalent to 250 Power Points, and will be automatically added to your total Power Score.

How do I select my gift?

The gift you earn is determined by the specific Power Up threshold you achieve and no action is needed. Simply visit our POWER UP PORTAL, select your sweatshirt size, and preferred studio (for pick-up), and be on the lookout for an email with more instructions!

Please note, due to limited space we can only hold your gift for 60 days once it arrives.

How do I redeem my at-home workouts?

Your at-home workouts can be accessed through a link in your Power Up emails. You will receive an email once you achieve 750, 5K, 10K and 15K Power Up points.

Didn't receive an email? Please contact us at [email protected] and we're happy to help.

How do I determine my sweatshirt size?

Our sizing chart is available HERE.

How does the Power Up Early Booking prize work?

When you earn 30,000 Power Points, you will automatically be awarded Early Booking (Friday at 5PM) for the remainder of the 2019 program (January 1, 2020). Additionally, when you earn 50,000 Power Points, youll automatically be awarded Early Booking through 6/30/20.

When will I get my gift?

Your gift will be delivered to the studio of your choice in the middle of the month after you reach a new Power Up tier. For example, if you reach a Power Up tier in January, your gift will be delivered to the studio in mid-February.

Oops! I forgot to select my sweatshirt size.

No problem! You can visit our POWER UP PORTAL and select your preferred size at any time. If you enter your size the month after you hit a new Power Up tier, your gift will be delivered the following month. For example, if you hit a Power Up tier in March, but enter your size in April, your shirt will be delivered in May.

What if my gift never arrived?

If your gift wasnt delivered to the studio, email [email protected] with "Power Up" in the subject line.

What are some other ways to get points?

Our exclusive Power Up program rewards you for crushing it! Youll earn Power Points each time you take a Flywheel ride and get 250 Power Points for every Precision Training class you complete. In 2019, weve introduced more ways to level up!

Refer A Friend: Use your unique referral link at https://www.flywheelsports.com/refer-a-friend. When your friend spends $50 in classes at Flywheel, you'll receive 250 Power Up points in addition to $50 in Fly Cash.

Complete a Fly Challenge: When you complete an official Fly challenge, youll score 1,000 Power Up points following the challenge end date.

Get a new PR: Hit a new personal record in a Flywheel ride? 50 Power Up points are yours! Metrics that count toward your PR are: Power Score (per duration), Max Torq, Average Torq, Max RPM, and Avg RPM.

* Power Up only applies to classes taken in-studio. Fly On Demand classes don't count towards your Power Up score.

* In the event of data loss for any ride, we will use your average Power Score to credit your account for the missing ride.

Auto check-in makes arriving for class even easier! To get it set up, open youriOS Fly app (download the most recent version HERE ), select "Yes, please! when the pop-up appears, and follow the prompts to enable location and Bluetooth. Once complete, youll be automatically checked into class as soon as you enter the studio.

Auto-check in feature is not available for Android.

Fly Cash can be used to purchase gift cards, packages or memberships. You'll see an option to use your Fly Cash on the shopping cart page.

Our Precision Training classes are available only at select studios at this time. You can train with us at these studios below:

NEW YORK

FLATIRON

39 West 21st Street New York, NY 10010

212.242.9433

UPPER EAST SIDE

201 East 67th Street 3rd Floor New York, NY 10065

212.327.1217

LINCOLN SQUARE

150 Amsterdam Ave New York, NY 10023

212.242.9424

MIDTOWN EAST

203 East 60th Street New York, NY 10022

646.661.1667

ATLANTA

MIDTOWN

1180 West Peachtree St NW Suite 106, Atlanta, GA 30309

404.865.3976

BUCKHEAD

3063 Bolling Way NE Atlanta GA 30305

678.702.5684

BOSTON

BACK BAY

800 Boylston Street Boston, MA 02199

617-300-0388

CHICAGO

OLD TOWN

1653 North Wells Street Chicago, IL 60614

312.724.7554

COLORADO

UNION STATION

1900 17th St Denver CO 80202720-440-5132

FLORIDA

MIAMI BEACH

1919 Purdy Avenue Miami Beach, FL 33139

305.763.8227

BOCA RATON

2200 Glades Road Boca Raton, FL 33431

561.368.3246

CHARLOTTE

CHARLOTTE

2907 Providence Rd. Suites 103 & 104 Charlotte, NC 28211

980.819.8501

PACIFIC NORTHWEST

SOUTH LAKE UNION

224 Westlake Avenue North Suite 100 Seattle, WA 98109

206.402.4819

BELLEVUE

1032 106th Avenue NE Suite 124 Bellevue, WA 98004

425.605.5253

WASHINGTON, D.C.

CITYCENTERDC

824 9th St. NW Unit B Washington, DC, 20001

202.684.7208

DUPONT

1927 Florida Ave NW Washington DC, 20009

202.830.0755

HAMPTONS

EAST HAMPTON

65 Montauk Highway Suite C East Hampton, NY 11937

631.329.8622

RALEIGH

RALEIGH

402 Oberlin Road Suite 104 Raleigh, NC 27605

919.948.3332

WESTCHESTER

SCARSDALE

826 Scarsdale Avenue Scarsdale, NY 10583

914.368.0024

You can stream from the below mobile devices, iPad or tablets. You can also choose to stream from your device to a TV.

Mobile Device:iPhone 6s and above; iPad Mini 4 or iPad Air 2 and above; Android powered mobile phone or tablet

Software:iOS 10 and above;Android 7.0 (Nougat) and above

TV: Optional streaming to TV: iPhone 6s and above + Apple TV (3rd generation) or later for iOS; Chromecast (2nd generation) or later for Android.

WiFi:Greater than 10 Mbps upload and download speed required; 802.11 n or better WiFi, supports both 2.4GHz & 5.0GHz WiFi bands

Note: Apple TV stream is only available for iOS and Chromecast stream is only available for Android.

The Fly Team is always looking for passionate leaders! Click HERE to see corporate, in-studio and instructor role openings.

Whether you've been working out for years or are just starting out, you're welcome to Fly! Rest assured we're a no-judgement zoneand besides, we all sweat the same way.

You will ultimately want to look for a general fluctuation between two or three zones over the course of your Flywheel experience. Depending on your cardiovascular health, average, healthy riders should find themselves fluctuating between Moderate to Maximum several times during your Flywheel class. Newer riders or riders with chronic medical conditions, for example, may find fluctuations between Light to Hard or Very Light to Moderate depending on those outstanding factors.

Heart rate zones are used to help you determine how hard youre working in a class and are based on your maximum heart rate. The maximum heart rate calculation is 220 minus your age. (For example, if you are 30 years old, your max heart rate is 190.)

Each heart rate zone is a percentage of your max heart rate:

Zone 1: 50-60%Very lightRelaxed, easy pace, easy to breathe

Zone 2: 60-70%LightComfortable pace, able to hold a conversation

Zone 3: 70-80%ModerateSteady, controlled, faster breathing conversation becomes more difficult

Zone 4: 80-90%HardFast pace, a bit uncomfortable, heavy breathing

Zone 5: 90-100% Maximum Difficult, labored breathing, unable to sustain for long period of times

Flywheel classes are rooted in interval-based training. That means well work to get your heart rate up, and then give you some time for recovery before we help you hit your peak again.

As a monthly member, you can access our on demand precision training classes including FlyBarre, FlyFIT and FlyRecover. You may access these classes on our iOS or Android apps by following the steps below:

iOS APP

On the bottom menu of the iOS app, tap the Fly icon and then tap On Demand.

ANDROID APP

Click the main menu button on the top right within the Android app, tap Fly On Demand.

In-Studio

For all classes at the studio, we currently support Apple Watch (Flywheel iOS App only) and Wear OS/Google Fit (Flywheel Android app only). You will need to allow Apple Health or Google Fit access in the Flywheel app. Each time that you take a class, please be sure to start a workout on your Apple Watch or Wear OS/Google Fit device. Click HERE for step-by-step instructions for how to see your heart rate data.

Note: If you have a SuperFly Membership, you have access to Fly On Demand Precision Training classes in the Flywheel app. You may wear an Apple Watch or Wear OS/Google Fit smart watch and see your heart rate data after class. See below for the heart rate monitors we support for at-home use.

Fly On Demand

We currently support Apple Watch, Wear OS/Google Fit smart watches and most standard Bluetooth heart rate monitors for On Demand classes.

If youre using an Apple Watch, you will need to allow Apple Health access in the Flywheel app. Each time that you take a class, be sure to start a workout on your Apple Watch. Click HERE for step-by-step instructions on how to see your heart rate data.

If youre using a Wear OS/Google Fit device, you will need to allow Google Fit access in the Flywheel app. Each time that you take a Flywheel or FlyFIT class, be sure to start a workout on your Wear OS/Google Fit device. Click HERE for step-by-step instructions on how to see your heart rate data.

If youre using a standard Bluetooth heart rate monitor, you will need to connect to your heart rate monitor through Bluetooth settings. Click HERE for step-by-step instructions on how to see your heart rate data. When you use a Bluetooth heart rate monitor, you can see your heart rate monitor in the metrics panel while youre taking a Fly On Demand class, as well as view the data summary in your app afterward.

We recommend the below standard heart rate monitors: Flywheel Heart Rate Monitor Polar H10 Wahoo Tickr X

Credits are region-specific, so you may use them for the location for which they were purchased. You can see your purchased credit balance and credit type on your balance page HERE.

Visit our buy page HERE and ensure that the region youre buying classes for matches where you would like to reserve classes. For example, if you would like to take classes in New York City, youll need to make sure your buy page says I want to Fly in New York City.

With our Superfly membership offerings, you can purchase a 4, 8, 12 class or unlimited membership. Our Superfly 4, 8, 12 class membership provides you a set amount of classes that you can use for yourself or bring guests to class. Our Superfly unlimited memberships allow you to reserve unlimited classes for the location you select. As a member, you also receive priority waitlist, early booking, a birthday class and more!

Click " Class Packages and select a single class credit or any of our class packages. Our class packages give you the flexibility to bring guests to class.

You can also purchase classes through our iOS, Android app or at your local studio! Have questions? Contact your local studio team or our help team at [email protected] or 888.589.8431.

You may contact our team at [email protected], on chat or on the phone at 888-589-8431 and we're happy to help! We're available from Monday through Saturday 9 am to 6 pm EST.

If your question is reservation-related, we recommend contacting your local studio and they'll be able to help out.

This may happen when billing addresses are entered incorrectly, so please try updating your card info HERE. Your membership should reset within a few minutes if the updated info is accepted.

Still having trouble? Reach out to [email protected] for assistance.

We’re a passionate community that embraces challenge and loves having fun. In life and fitness we Never Coast.

Flywheel offers intensely fun and results-driven indoor cycling and off-bike Precision Training workouts in studios nationwide and on demand. We deliver the tech and the coaches to help you track progress and get progressive results, and our classes are led by true fitness experts who push you to be your best. Want the studio experience at home? The Flywheel Home Bike delivers everything we have to offer.

How can I cancel my reservation?

You can cancel or modify your reservation through the website or our apps.

WEBSITEPlease make sure that you are logged into your account and click HERE. Click Modify and you can cancel your reservation.

iOS APPOn the dashboard of the iOS app, tapModify Reservation, then tapCancel Class.

ANDROID APP

Tap the main menu then My Reservations, select your class, then tap Cancel Class.

Is there a penalty for canceling class?

If you have a Superfly membership, all classes must be canceled by 8:00 PM the night prior to your scheduled class in order to avoid a penalty. If you cancel after 8:00 PM, you will forfeit one credit or, if you have an unlimited membership, you will be charged a fee.

If you reserved your class with a single class or class package, you will need to cancel your class by 5:00 PM the day prior to your scheduled class in order to avoid a penalty of credit forfeiture.

Classes may be canceled on the website or through the Flywheel Sports iOS or Android app.

How does the waitlist work?

If someone in your waitlisted class cancels their reservation after 4:30 PM local time the day prior, the first person on the waitlist will receive a text message from Flywheel, asking if he or she would like the available spot. If thats you, you have 15 minutes to respond YES. If youdon'trespond, well text the next person on the waitlist, and you will remain inactive on the waitlist. If you respond YES, the spot is yours and you will receive a confirmation via text and email. (Anddon'tworry about any midnight Fly texts. The texting window will be closed from 11:00 PM to 6:00 AM local time.) Please note that Superfly Members are priority on the waitlist.

If someone cancels before 4:30 PM the day prior, youll get an email notification sayingyou'vemade it into class.

If you used a credit to add yourself to the waitlist and you do not make it into class, we will reimburse your credit after class begins.

What happens ifI'mrunning late to class?

We know unexpected delays happen (we're looking at you, traffic jams), which is why we allow a 5-minute window after the start of class for you to enter the stadium or Precision Training room. After 5 minutes, latecomers will not be let in to protect the safety of our guests.

When does your booking window open?

Our booking window opens at 5 PM every Sunday, which allows you to book classes through the following Monday.

Interested in booking earlier? Our Superfly Members offer earlier booking times, please click HERE to learn more!

How can I switch bikes/mats?

We're happy to offer the ability to switch bikes or mats! Whether you're on our website or app, just click Modify next to the reservation you want to update. You'll be directed to your reservation and you can select your bike/mat to switch your spot. You can also call your local studio, and our Fly Team will be happy to assist you!

How can I switch class times?

After you've made a reservation, you can cancel and re-book into the class time that works best for you! Please keep in mind that if you reserved with a class package, your reservation will need to be canceled by 5:00 pm the day prior to your scheduled class.

If youre a Superfly Member and need to switch your class time for a class reserved that day, please contact your local studio!

Our theme classes have playlists that are built around musical artists, genres, pop culture, and anything else our awesome instructors think of! The format for these classes vary (for example, a theme class can be a Method 60), but no matter the theme, expect to feel pumped up.

We're sorry for the inconvenience! If you have a Superfly 4, 8 or 12 membership, you may be out of class credits or we have been unable to process your membership charge. If you have a Superfly unlimited membership, we may have been unable to process a membership fee. Please log into your account and check your credit card HERE. If your card is reporting an error, please be sure to update the card on file and ensure that your billing address matches exactly what your bank or credit card account has on file. Your membership should reinstate shortly.

If you're still experiencing trouble, please reach out to [email protected] or at 888.589.8431 and our team is happy to help. Our team is available Monday through Saturday from 9 am to 6 pm EST.

At this time, we are unable to merge two accounts into one. What we can certainly do is remove one of your accounts. Please email [email protected] with the email address associated with the account you would like removed. Please note that we'll be unable to retrieve any past performance data associated with the account once it's removed.

How can I purchase a gift card?

You can purchase a gift card for any increment of Fly Cash HERE. There is a $2,000.00 maximum, which you can put on a gift card. You can print your gift card or have your gift card sent via email.

What is Fly Cash and what can it be used for?

Fly Cash is Fly credit which can be used toward credit, membership, or gift card purchases.

Where can I redeem my gift card?

You can redeem your gift card HERE or at check out when placing an order.

How do I apply my Fly Cash to my order?

Once you're on the shopping cart page, you will see an option to apply your entire balance of Fly Cash to your purchase. Follow the prompt and select "Yes" or "No" to apply Fly Cash to your order.

If you experience any trouble, please email [email protected] and we'll be happy to assist!

I never received my gift card. Who can I contact?

Please reach out to our Member Experience team at [email protected] or on chat and we will be happy to assist.

Where can I see my gift card balance?

Please reach out to our Member Experience team at [email protected] or on chat and we will be happy to assist!

For every new friend you refer who signs up and spends at least $50 on Stadium Cycling or Precision Training classes, you'll receive $50 in Fly Cash that can be used towards credits, memberships and gift cards. Once your friend creates an account through your link and spends at least $50, you'll receive $50 in Fly Cash that you can apply to future class credits or membership fees. Find your unique code to share HERE.

Memberships may only be used to reserve classes at the studio or region you requested. If you're traveling to an area with another Flywheel studio, we recommend purchasing a package of classes or upgrading to the Superfly National Membership. With our Superfly National Membership, you'll be able to reserve unlimited Stadium Cycling and Precision Training classes at all studios nationwide.

Please email [email protected] from the email address associated with your account and let us know what you'd like your new email address to be. We've got you covered!

How do I purchase a subscription?

You will purchase a subscription at checkout with your bike order. Your subscription includes unlimited access to our growing library of on demand and live classes. Your bike subscription will give you access to our Everywhere Credit, which can be purchased for just $20.00 and used for a class at any Flywheel studio nationwide. And if you’re ever in NYC, you can ride at our filming studio, Fly Live, for free!

How do I know when my subscription will charge? When will my subscriptionexpire?

Your subscription will charge every 30 days, starting from your delivery date. Your subscription will automatically continue to renew until you request to cancel.

On how many devices can I stream at once?

You can only stream on one device at a time.

How many people can I share my subscription with?

You can have up to four profiles; one for yourself, and three other profiles for friends and family.

How much is the subscription?

The subscription has a monthly fee of $39.00 plus applicable tax. You can also purchase a one-year subscription for $468.00 plus applicable tax and receive the 13th month for free.

What's included in my subscription?

You'll receive access to our growing library of live and on demand Stadium Cycling and Precision Training classes.

Is there a commitment period for my subscription?

Yes, our subscriptions require a one-year commitment. If you purchase one-year in advance, your subscription will automatically renew on a monthly basis after the 13th month. If you purchase the monthly subscription, your subscription will renew on a monthly basis until you cancel.

How can I renew my Fly On Demand subscription?

If you purchased your bike directly through Flywheel, your Fly On Demand Subscription will automatically renew on month-to-month basis until you request to cancel. Looking to purchase our one year subscription and receive the 13th month free? Reach out to our team at [email protected] and we’ll be happy to help.

If you purchased your bike through Amazon.com, you’ll receive an email to help you renew when your free two months are up.

I'm interested in purchasing more than one bike. Do I need another subscription?

No - you can use one subscription. If you are interested in purchasing a second bike, please reach out to our team, as we have a referral program!

Can I get a membership that includes studio and at-home classes?

With our SuperFly Membership -- and the purchase of a Flywheel Home Bike -- you'll have access to classes both at-home and in the studio.

You can update your subscription payment information on your account page HERE.