Gate FAQs

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. It enables the encryption and decryption of data between a Web site visitor's browser and the Web site's server so that sensitive information can be safely transmitted. The primary components that enable the encryption and decryption are the key certificates and the HTTPS protocol.

An SSL certificate, or a digital certificate, is an electronic document that contains the information necessary to establish a secure SSL connection. When used in credit card transactions, the Web site collecting the credit card information and the site to which the information is being transmitted must both have an SSL certificate.

Shared SSL Certificates - Free A shared SSL certificate is included with all website hosting plans. While a shared SSL certificate does provide for secure online transactions, it is not issued in your company's name; when visitors to your site choose to view the certificate, they will see our company name on the certificate.

Customized SSL CertificatesYou can, however, order your own SSL certificate. When you have your own SSL certificate, visitors who double-click the secure icon in their browser window will see information about your company.

Secure ServerWhether you have your own SSL certificate or are using a shared SSL certificate, you will use the secure server instead of your regular Web server for all of your SSL-secured transactions.

Surfing SecurelyHow do you know if a Web page is secure? You should notice that:

the URL address on the browser should begin with "HTTPS" (note the "S")

there should be a lock symbol/icon BACK TO TOP on the browser (varies with the browser).When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special "certificate key" and then decrypted with another key after it has been transmitted.

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Shared Secure Server

While the HTTPS protocol is supported by every major browser, our contribution to providing you a safe, secure Web experience is the availability of a shared secure server certificate for free. To secure a Web page, you need to know only:

the name of your shared secure server (certificate) name;

the proper secure URL usage.

To find the URL of your shared secure server name:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the SSL link. You can also click SSL in the left navigation panel in SiteControl.

Select the proper domain name from the Currently Managing drop-down menu.

Under the Currently Managing dropdown list, your shared server name appears, usually in the form of id####.securedata.net.

When using the server name in your HTML code, please be sure to preface it with "https://" (note the "s").

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To use the proper secure URL:

Let's assume that you have an order form page on your Web site that you wish to secure.

1. For customers on the Linux websites hosting platform:To reference any Web page securely, upload that page anywhere in the root Web (web) directory and use the following URL:https://mysharedsecureservername/masterFTPuser/myorderform.htm(e.g., https://id######.securedata.net/examplemasteruser/myorderform.htm)To reference any script securely, upload the script (like any other script) to the cgi-bin and use the following URL:https://mysharedsecureservername/masterFTPuser/cgi-bin/orderscript.cgi(e.g., https://id######.securedata.net/examplemasteruser/cgi-bin/orderscript.cgi)

2. For customers on the Windows websites hosting platform:To reference any Web page securely, upload that page to the secure directory in the root directory and use the following URL:https://mysharedsecureservernamehere/mydomainhere/myorderform.htm(e.g., https://ssl######.chi.us.securedata.net/exampledomain/myorderform.htm)

Note: Despite having to upload the page to a specific directory called secure, you do not reference that directory in the URL. Again, this applies only to customers on the Windows platform.

In this help article you will find step-by-step instructions how to set up your SMX (Open-Xchange) POP/IMAP mailbox in Microsoft Outlook 2016 for Windows.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manual setup or additional server types, and then click Next. 4. On the Choose Service page, choose POP or IMAP and click Next. 5. Next, on the POP and IMAP Account Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: IMAP

Incoming mail server: imap.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

Server Port Numbers:

Incoming server (IMAP): 143, Encryption: TLS

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks ports 143 or 587, you can use alternative ports as follows:

Incoming server (IMAP): 993, Encryption: SSL

Outgoing server (SMTP): 465, Encryption: SSL

9. Click OK to save the settings and to return to the POP and IMAP Account Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Youre all set! page, click Finish.

II. POP configuration instructions:

1. In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manual setup or additional server types, and then click Next. 4. On the Choose Service page, choose POP or IMAP and click Next. 5. Next, on the POP and IMAP Account Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: POP3

Incoming mail server: securepop.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box.

7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

8.1 Server Port Numbers settings:

Incoming server (POP3): 995, Encryption: SSL

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use alternative port as follows:

Outgoing server (SMTP): 465, Encryption: SSL

8.2 Delivery settings:

Select the Leave a copy of messages on the server check box.

You can select the Remove from server after 14 days based on your preference.

9. Click OK to save the settings and to return to the POP and IMAP Account Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Youre all set! page, click Finish.

A nameserver is a server that each hosting company uses to enable its customers to create an online presence using unique domain names. As part of the domain name system (DNS), nameservers are critical to ensuring the proper function of hosting and e-mail services such that it essentially allows your domain name (and its associated services) to be found on the Web by anyone in the world. Nameservers are unique to each hosting company and/or domain name registrar.

Note: If you are a customer with a NEW domain name that WE registered, then you do not need to change nameservers as the domain already uses the proper settings. Only customers that have an existing domain name registered elsewhere and have no intention of transferring the registration to us should read below.

In order to point your Domain Name to your Gate.Com web hosting/email services, you have to either use our nameservers or DNS records.

Gate.Com Nameservers:

Primary Nameserver: adns.cs.siteprotect.com

Secondary Nameserver: bdns.cs.siteprotect.com

Contact your current nameserver or hosting provider and ask them to switch your nameservers accordingly. Note that most providers provide control panel access to update nameservers, so you should be able to do it yourself. Enter/provide the nameservers you see above.

Please follow the below listed steps if you would like to perform nameserver changes from our end:

1. Log in to SiteControl and click Domain Name, and then click Edit next to the appropriate domain name.

2. On the next domain summary page, click on Edit in the Name Servers

3. Enter your new Primary and Secondary DNS hostnames to set them as authoritative name servers. Click Update to save the changes.

Note: Minimum of two authoritative name servers are required.

4. On the next page you will see a confirmation notification indicating that the change was successful.

Note: Keep in mind that there is a propagation time when Name Server changes are made. Typically, the propagation time takes 24-48 hours for a change to take effect across the Internet's DNS system.

In this help article you will find general instructions and settings on how to configure your SMX (Open-Xchange) POP/IMAP mailbox in the most popular email clients and mobile devices.

Note: You can also access your email via the SMX (Open-Xchange) webmail interface at https://sitemailxchange.gate.com.Generic instructions:

Configure your mailbox as POP Account

Configure your mailbox as IMAP Account

The linked articles below contain instructions on how to set up your SMX (Open-Xchange) mailbox as POP or IMAP account on various email clients for Windows and Mac.

Windows desktop clients:

Configure Outlook 2016 for Windows

Configure Outlook 2013 for Windows

Configure Outlook 2010 for Windows

Configure Thunderbird for Windows

Mac desktop clients:

Configure Apple Mail (Mac Mail)

Configure Outlook 2016 for Mac

Mobile devices:

Configure iOS Devices (iPhone, iPad)

Set up your SMX Sync or Collaborate mailbox using ActiveSync on iOS Mobile Device (iPhone, iPad)

Configure Android Devices (Phones, Tablets)

Set up your SMX Sync or Collaborate mailbox using ActiveSync on Android Mobile Device (Phones, Tablets)

Note: The email settings in the tables below apply to all e-mail clients and mobile devices. They can be used to set up your SMX (Open-Xchange) mailbox as POP or IMAP email account, with SSL or TLS encrypted connection (recommended).

I. POP account types:

1. Incoming mail server settings (POP3):

with SSL encrypted connection

Incoming POP server

securepop.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Use Secure Sockets Layer (SSL)

YES

Port

995

2. Outgoing server settings (SMTP):

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Outgoing SMTP server

smtp.siteprotect.com

User Name

Your full email address (same as your incoming server)

Password

Your e-mail account password (same as your incoming server)

Authentication type

Password

Type of encrypted connection

TLS

SSL

Port

587

465

Important Notes for alternate SMTP ports: *Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.*If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

II. IMAP account types

1. Incoming mail server settings (IMAP):

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Incoming IMAP server

imap.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Type of encrypted connection

TLS

SSL

Port

143

993

2. Outgoing server settings (SMTP):

with TLS/STARTTLS encrypted connection (recommended)

with SSL encrypted connection (alternative)

Outgoing SMTP server

smtp.siteprotect.com

User Name

Your full email address

Password

Your e-mail account password

Authentication type

Password

Type of encrypted connection

TLS

SSL

Port

587

465

Important Notes for alternate SMTP ports: *Many Internet Service Providers (ISPs) are blocking the default SMTP port 25, which is the port used to send email messages. They are doing this to cut down the amount of spam that is sent from their network. Alternate SMTP ports 587 or 465 are recommended.*If a firewall or your Internet Service Provider (ISP) blocks the 587 port, an alternate SMTP port 465 with SSL encryption type can be used.

In this help article you will find step-by-step instructions how to set up your SiteMail Xchange (SMX) mailbox on your Android device using the Gmail app and ActiveSync.

ActiveSync allows synchronization of Mail, Contacts, Calendars, and Reminders from the SMX server to your mobile device.

Please note that only SMX Sync or SMX Collaborate mailboxes have ActiveSync available. SMX Mail mailboxes does not support ActiveSync, but you can upgrade your mailbox in SiteControl any time.

Note: For instructions how to set up a Microsoft Exchange 2010 mailbox using ActiveSync on Android Mobile Device (Phones, Tablets), see the Exchange setup on Android mobile devices article.

ActiveSync configuration instructions

1. Open the Settings app on your device. Find the section for Accounts and tap on it.

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2. Then tap Add Account.

3. Tap Exchange.

4. On the Add your email address screen, enter your email address and tap Next.

5. On the next screen, enter your password and tap Next.

6. On the Incoming server settings screen, enter the following information. Then tap Next.Domain\Username: Your full email addressPassword: The email password you use to sign in to your account.Server: sitemailxchange.gate.comPort: 443Security Type: SSL/TLS

7. The Gmail app will verify if your incoming server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

8. After a successful account creation, configure the Account name that will be displayed on sent messages. Tap Next to finish the account setup.

To add storage/disk space to any of your Open-Xchange/SMX mailboxes, please follow the instructions below:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

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Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to increase the storage for and click on Edit.

4. Locate the Mailbox Storage Space section and click on Update.

5. In the newly displayed box with the current size of the mailbox, enter a desired value (in GB) you wish your mailbox to have in total and click Update Quota.

Important: There is a limit on increasing the quota with 50GB per single update!

6. Upon successful storage upgrade, a confirmation message will appear on the top of the page as well as a green checkbox against the Mailbox Storage Space title.

7. Finally, you can verify the new quota at the Email Addresses list by clicking on Cancel and Go back, which would lead you back to the Open-Xchange App Suite overview page.

In this help article you will find step-by-step instructions how to set up your SiteMail Xchange (SMX) mailbox on your iOS device using the Mail app and ActiveSync.

ActiveSync allows synchronization of Mail, Contacts, Calendars, and Reminders from the SMX server to your mobile device.Please note that only SMX Sync or SMX Collaborate mailboxes have ActiveSync available. SMX Mail mailboxes does not support ActiveSync, but you can upgrade your mailbox in SiteControl any time.

Note: For instructions how to set up a Microsoft Exchange 2010 mailbox using ActiveSync on iOS Mobile Device (iPhone, iPad), see the Exchange setup on Apple mobile devices article.

ActiveSync configuration instructions

1. From the Home screen go to Settings and tap Mail.

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2. Tap Accounts.

3. Then tap Add Account.

4. Tap Exchange.

5. On the Exchange screen, enter your email address, password and a description for your account. Then tap Next.

Note: Mail will try to find your email settings. After the account look up completes, you will need to enter the email settings manually. Follow the steps below to finish your account setup.

6. Enter the following information and tap Next.

Email: Your complete email addressServer: sitemailxchange.gate.comDomain: Leave blankUsername: Your full email addressPassword: The email password you use to sign in to your account.Description: An account description

7. The Mail app will verify if your email settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

8. On the next screen, you will be able to select which mailbox items you want to synchronize. Tap Save to finish the account setup.

When new sales order for a VPS is being placed there is an option to add Plesk or cPanel and in that way have one of the two control panels pre-installed; however, for cases where VPS products were ordered without a control panel, this article provides step by step instructions on how to order Plesk.

Important: It is not possible to have both Plesk and cPanel installed on a VPS at the same time.

Gate offers an automatic install for Plesk. The below steps outline the process:

Log into your SiteControl account

Click on VPS Server

On the next page click the Order More link next to Control Panel BACK TO TOP

Select the Plesk plan that will best suit you and click PROCEED.

Once you have selected your version of Plesk and clicked on Proceed, you will be brought to a page confirming that we have received your request, and it will be process within the next 24-48 hours (Maximum), however, this should not take any longer than 30 minutes to an hour.

Once the order has been completed, you will see a link on the VPS Server screen with the ability to log into Plesk.

Plesk is now added to your VPS, and ready to be used.

In this help article you will find information on the features and capabilities of your SpamExperts Portal

Note: To access the SpamExperts Portal refer to Accessing SpamExperts Portal article.

This article contains the following sections:

Differences between Domain level and Email-user level access

Walkthrough of SpamExperts Dashboard on Domain level

Walkthrough of SpamExperts Dashboard on Email-user level

I. Differences between Domain level and Email-user level access

Domain level - with this type of access, you have the ability to manage the spam filtering settings for the entire domain and all users under that domain. Changes that are applied here, would affect all users under the domain. BACK TO TOP

Email-user level - with this type of access, you can manage the settings only for its respective mail account and any change that are made would apply only for that particular email.

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II. Walkthrough of SpamExperts Dashboard on Domain level

Upon entering the Domain level portal, you would be presented with the Dashboard (the main page). The Dashboard is separated in multiple sections. Each section contains variety of features.

1. Domains

Domain ownership - Here you can use different features for domains that belong to you. Adding a domain in the list will provide you a CNAME record that you need to add to the DNS configuration of your domain.

2. Incoming

Log search: Provides an overview of the messages received, blocked and temporarilyrejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and senders IP.

Spam Quarantine: Easily block spam or release and train the messages as non-spam.

Incoming delivery queue: View the email that cannot be temporarily delivered to the destination mail server.

Domain settings: Set the maximum bounces, enable/disable logging for invalid recipients, and set accessible/inaccessible logging days for your domain.

Domain statistics:View the statistics (spam ratio of total messages), general accuracy, non-spammessages, unsure messages, spam messages blocked, viruses blocked, whitelisted, blacklisted) for a given time frame (Hours, Days, Weeks, Months, Years).

Filter settings: Control the activation of the quarantine system.Manage the domain list & IP addresses with disabled SPF check Set the list of domains/IPs toskip the SPF (Sender Policy Framework) check. Other checks still apply when adding IPs here.

Report spam: Drag and drop or upload messages you wish to classify as spam for training.

Report not spam: Drag and drop or upload messages you wish to classify as non-spam(ham) for training.

3. Server

API calls history: Here you can check the history of the SpamExperts Control Panel API calls by selecting a time-frame, type of API call and client username.

4. Protection report

On-demand domain report: Here you can generate a protection report for a specified date range, and send it to the specified email address. This form will trigger the creation of the report; the actual delivery may take several minutes, depending on the size of the report.

Periodic domain report: Here you can control the activation of the protection report, the recipient, the frequency, the language and the format in which the report is presented to you.

Periodic user report: Here you can find a list of all report recipients and enable the reports for them. You may add a new recipient here and edit or delete existing recipients

Domain report actions: Here you can select the actions that you wish to be available in your Protection Report. The choices here will apply to your domain level report and also to any email user reports that do not have custom settings.

5. Email restrictions

Attachment restrictions: Here you can specify which emails should be blocked based on the extension of the files attached or the contents of the attachments.

Email size restriction: Here you can set the maximum size for incoming and outgoing emails to be accepted by the filtering system.

6. Whitelist/Blacklist

Sender whitelist: Here you have the option to add and delete whitelisted senders. To whitelist a full domain, simply add the domainname without @. To whitelist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Recipient whitelist: Here you have the option to add and delete whitelisted recipients. Email directed to whitelisted recipients will bypass all filters.

Sender blacklist: Here you have the option to add and delete blacklisted senders. To blacklist a full domain, simply add the domainname without @. To blacklist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Recipient blacklist: Here you have the option to add and delete blacklisted recipients. Email directed to blacklisted recipients will be blocked.

7. Webinterface users

Manage email users: Here you can manage web interface access for individual email recipients (email users) here. These can log in to the control panel with their email address and password and are able to manage their own settings. Adding or removing email users has no effect on the actual email processing; this page only allows you to manage individual access to the web interface.

Manage permissions: Here you can manage permissions for available resources on this server. Each resource usually can be accessed via 4 possible HTTP methods. GET method is used for viewing data. POST method is used for new entries creation. PUT method is used for existing entries modification. DELETE method is used for entries deletion. On this page you may control permissions for users managed by you.

8. My account

User's profile: Here you can manage your Domain level account settings.

Compose email: Here you can compose email and send it directly within the Dashboard.

Note: To view the in depth manual of SpamExperts Control Panel on Domain Level, click here.

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III. Walkthrough of SpamExperts Portal on Email-user level

Upon entering the Domain level portal, you would be presented with the Dashboard (the main page). The Dashboard is separated on section. Each section contains variety of features.

1. Incoming

Log search: Provides an overview of the messages received, blocked and temporarily rejected. Search on various strings and options, including sender, recipient, subject, message ID,sender host and senders IP.

Spam Quarantine: Easily block spam or release and train the messages as non-spam.

Incoming delivery queue: View the email that cannot be temporarily delivered to the destination mail server.

Report spam: Drag and drop or upload messages you wish to classify as spam for training.

Report not spam: Drag and drop or upload messages you wish to classify as non-spam(ham) for training.

2. Protection report

Periodic user report: Here you can enable the p eriodic user reports and edit or delete the report recipient.

3. Whitelist/Blacklist

Sender whitelist: Here you have the option to add and delete whitelisted senders. To whitelist a full domain, simply add the domainname without @. To whitelist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

Recipient whitelist: Here you have the option to whitelist or unwhitelist the email address '[email protected]'. Email directed to whitelisted recipients will bypass all filters.

Sender blacklist: Here you have the option to add and delete blacklisted senders. To blacklist a full domain, simply add the domainname without @. To blacklist an entire TLD use "*" as a wildcard (e.g. for anything from .nl add "*.nl", without the quotes).

4. My account

User's profile: Here you can manage your Email-user level account settings.

Compose email: Here you can compose email and send it directly within the Dashboard.

Note: To view the in depth manual of SpamExperts Control Panel on Email-user Level, click here.

Getting Started

What is the Editor upper panel?

What is the Editor left panel?

What is the Editor site content area?

Managing Your Pages

How can I add a new page?

How can I add sub-pages?

What is a Page Type?

What is a Blank Page?

What is a Connected to Link page?

How can I link a page to an external URL?

What is an FAQ page?

What is a Jobs page?

What is an Events page?

How can I define my site menu?

How can I reorder my site pages?

How can I delete a site page?

How can I hide a page from the site menu?

What are a page's advanced settings?

How can I define the site menu in a multi-language site?

Why can't I add new pages?

Editing Your Content

How can I add content to a page?

How can I edit a page's content?

What is a widget?

What are the Widget Categories?

What is the Repeated content area?

Why can't I add widgets to some types of pages?

How can I add plain text to my site?

How can I add a picture to my site?

What is the system's Public Gallery?

How can I reuse files I am already using on my site?

How can I add a link to text or picture on my site?

How can I add a Flash clip to my site?

How can I add a video to my site?

How can I add a contact form to my site?

How can I add a map to my site?

How can I add my business opening hours information?

How can I add a list of the payment methods accepted by my business?

How can I display updates from my business's Facebook Page on my site?

How can I add a Facebook Like button to my site pages?

How can I display a live stream of my Twitter account on my site?

How can I add a Twitter Follow Us button to my site pages?

How can I add sharing buttons to my site pages?

What is the Add This widget?

What is the HTML widget?

What is the QR Code widget?

What is the RSS widget?

What is the World Clock widget?

What is the Calculators widget?

How can I add multiple widgets next to each other?

How can I define the content in a multi-language site?

Why can't I upload a new image/Flash?

Designing Your Site

How can I change my site's template?

I changed my site's template, why can't I see some of my content?

How can I edit/change my site's Header image?

How can I add/edit my logo to the site?

How can I edit/change my site's Footer?

How can I make changes to elements of my site template?

How can I change/edit my site's background?

What is the site alignment?

Defining Your Site Settings

How can I edit my site title?

What is Favicon?

How can I change my site favicon?

What is Date Style?

What is Head Code?

What is Footer Code?

What is Site Under Construction?

Where can I edit my site contact details?

For what is the site's Email Address used?

Selecting Your Site Language/s

What is the site default language?

How can I change my site's default language?

How can I add languages to my site?

How can I delete languages from my site?

Why can't I add additional languages?

What is the Editor language?

Your Site SEO and Statistics

What is SEO?

How can I open my site to search engines?

What is Site Keywords?

What is Site Description?

What is Google Analytics?

How can I add my Google Analytics account details?

Where can I see my site statistics?

Previewing and Publishing Your Site

How can I view a preview of my site?

How can I view my live site?

What is the Publish button?

How can I publish my site to the internet?

Your Mobile Site

How can I view a preview of my mobile site?

How can I create a mobile site?

Why can't I view my live mobile site?

Your Facebook Site

How can I view a preview of my Facebook site?

Why should I have a Facebook site?

Why can't I have a Facebook site?

How can I create a Facebook site?

How can I edit my Facebook site?

Packages

Why can't I add new pages?

Why can't I add additional site languages?

Why can't I upload new images/Flash?

What is the Editor upper panel?

The Editor upper panel is where you can find the main controls for your website. You can perform the following actions from the Editor upper panel: Save changes to your website, Preview your website before publishing, Publish your website to the internet and enter the Help Center (where you are now).

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What is the Editor left panel?

The Editor left panel is where you can add content to your website. You can add pages, widgets, and edit general settings & design settings for your website.The popular, basic, social, media and advanced tabs are used for adding content and features to your website. You can add text, photos, videos and other features such as social media buttons, contact forms, maps and many others.Under the Settings tab you can edit general settings for your website such as site title, SEO keywords and contact info.Under the Design tab you can define the theme and layout settings for your website.Under the Pages tab you can add/edit/delete pages and define the site menu.Under the Statistics tab you can view your website statistics (after adding your Google Analytics account details through the Settings screen).

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What is the Editor site content area?

The Editor site content area is where your website's content is created and edited. This area includes your website logo, header image, website menu, main content area and repeated area/s.Your website's logo and header image can be changed by clicking on the Upload buttons.You can use the site menu for navigating between your website pages. The icons that appear under the left panel tabs (popular, basic, social, media, advanced) can be dragged and dropped into the main content area in order to add content to your pages.The icons that appear under the left panel tabs can also be dragged and dropped into the repeated area/s of your pages so that the content and features will appear, in the same area, on all pages of your website.Content on your pages can be updated by clicking on the Edit button.

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How can I add a new page?

In the Editor left panel, click on the Pages tab.In the Pages Management screen, click on the Add Page button.On the Add Page screen, enter the page name (you can always edit it later through the Pages Management screen). Select a page type and click on the Add page button.By default the page will be added as the last page on the Pages Management. You can drag and drop the pages in the Pages Management list to the order you would like them to appear on your website.

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How can I add sub-pages?

On the Editor left panel, click on the Pages tab.In the Pages Management drag the page you want as a sub-page, directly under the page you want to be the top level page. Drag the page slightly to the right and the page title will now appear indented to the right. This indicates that this page is now a sub-page of the page title above it.On the site menu, the sub-page menu button will be displayed only when you hover your mouse over the main page's menu button.

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What is a Page Type?

When adding a new page, you must select a Page Type: Blank Page, Connected to Link, or one of the feature pages (FAQ, Jobs, etc.).The Blank Page creates a content page where you can drag and drop icons for adding content and features to your website.The Connected to Link page creates a menu button which links to an external URL.The features pages are dedicated to specific information such as FAQs or job listings.

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What is a Blank Page?

To add a Blank Page, select the Pages tab from the left panel and click on the Add Page button.Select Blank Page as the page type. The Blank Page is the most popular page type and allows you to create a content page where you can drag and drop icons for adding content and features to your website.

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What is a Connected to Link page?

To add a Connect to Link Page, select the Pages tab from the left panel and click on the Add Page button.Select Connected to Link as the page type. The Connected to Link page creates a menu button which links to an external URL.This page type does not actually create a page within your website. You only need to define the page name and enter the external URL in the Page Link field.

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How can I link a page to an external URL?

To link a page to an external URL, select the Pages tab from the left panel and click on the Add Page button.Select Connected to Link as the page type. The Connected to Link page creates a menu button which links to an external URL.You can now define the page name and enter the external URL in the Page Link field.

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What is an FAQ page?

To create an FAQ page, select the Pages tab from the left panel and click on the Add Page button.Select FAQ as the page type. The FAQ page is dedicated to the list of your Frequently Asked Questions. Each FAQ item includes a Question and Answer.You can add additional content to this page by dragging and dropping the icons from the left panel tabs (popular, basic, social, media, advanced) to the repeated area/s.

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What is a Jobs page?

To create a Jobs page, select the Pages tab from the left panel and click on the Add Page button.Select Jobs as the page type. The Jobs page is dedicated to the list of your open positions. Each Job item includes a Job number, Job title and relevant job information. A link to an Apply For Job form will be displayed for each Job item.You can add additional content to this page by dragging and dropping the icons from the left panel tabs (popular, basic, social, media, advanced) to the repeated area/s.

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What is an Events page?

To create an Events page, select the Pages tab from the left panel and click on the Add Page button.Select Events as the page type. The Events page is dedicated to the list of your upcoming events. Each Event item can include an Event title, date, image, and relevant information or an external link to the event information.You can add additional content to this page by dragging and dropping the icons from the left panel tabs (popular, basic, social, media, advanced) to the repeated area/s.

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How can I define my site menu?

To define your site menu, select the Pages tab from the left panel.In the Pages Management, you can define your site menu by adding new pages, reordering the pages by drag and drop, deleting unwanted pages, or hiding pages from the menu by clicking on the eye icon.You can create sub-pages by dragging the page you want as a sub-page, directly under the page you want to be the top level page. Drag the page slightly to the right and the page title will now appear indented to the right. This indicates that this page is now a sub-page of the page title above it.

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How can I reorder my site pages?

To reorder the pages of your website site, select the Pages tab from the left panel.In the Pages Management, you can reorder your pages by dragging and dropping the pages to appear in the order you would like. You can drag and drop pages above or below other pages.You can create sub-pages by dragging the page you want as a sub-page, directly under the page you want to be the top level page. Drag the page slightly to the right and the page title will now appear indented to the right. This indicates that this page is now a sub-page of the page title above it.

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How can I delete a site page?

To delete a page off your website, select the Pages tab from the left panel.In the Pages Management, click on the delete link next to the page title you would like to remove. You will prompted to confirm the page deletion. Click Delete to permanently remove the page from your website. Click Cancel if you do not wish to delete the page.You can also hide a page from appearing on your live website by clicking on the eye icon next to the page title.

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How can I hide a page from the site menu?

To hide a page from your website menu, select the Pages tab from the left panel.In the Pages Management, you will see an eye icon next to each page title. When you hover over the eye icon you will see a tool tip that says "Hide page from your site menu". You can hide a page from appearing on your live website by clicking on the eye icon next to the page title. When the page is being hidden from your website the eye icon will appear in grey.You can always change the page back to being displayed on your website by re-clicking on the eye icon.

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What are a page's advanced settings?

In the Pages Management screen, each page includes a Settings icon.Clicking on the Settings icon will open the page's Advanced Settings screen, where you can enter the following advanced settings:Open to Search Engines: If checked, the page is indexed by Search Engines.

Page Title: The page title as displayed in the browser tab/window.

Page Description: This text appears below your page title in search engines or directories.

Page Keywords: List of most important themes of the page, separated by commas.

Page Friendly URL: A meaningful URL that is easily understood by users and search engines for better usability and search engine optimization.

Page Head Code: Option to add additional code to the page HTML head tag.

Page Footer Code: Option to add additional code that will be appended at the bottom of the page HTML code.

The page's Advanced Settings exists for all types of pages, as well as pages' categories and items (in some page types).Defining the page advanced settings is not necessary, but can be helpful for Search Engine Optimization (SEO).

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How can I define the site menu in a multi-language site?

In order to define the site menu in multiple languages you need to have a multi-lingual website. You can define multiple languages for your website under Settings, Languages Settings.Your website is defined separately for each language.You will see a link for each language of your website in the content area of your website. Click on the link for the language you would like to define. The system will now switch to the website for the language you specified. You can now select the Pages tab from the Editor left panel and begin to define the site menu.

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Why can't I add new pages?

Pages can be added to your website according to the number of pages allowed in your website's package.In the Editor left panel, click on the Pages tab.In the Pages Management screen, click on the Add Page button. You will now be able to add new pages to your website as long as you have not reached the package maximum.Once you have reached the maximum number of pages included in your package, you will receive the following message: Via this message you can upgrade your package and then add additional pages to your website.

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How can I add content to a page?

The Editor site content area is where your website's content is created and edited. This area includes your website logo, header image, website menu, main content area and repeated area/s.You can use the site menu for navigating between your website pages.The icons that appear under the left panel tabs (popular, basic, social, media, advanced) can be dragged and dropped into the main content area in order to add new content to the your pages. Once you drop an icon into the content area of your page the editor will open up for you to add your new content. The icons that appear under the left panel tabs can also be dragged and dropped into the repeated area/s of your pages so that the content and features will appear, in the same area, on all pages of your website.

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How can I edit a page's content?

The Editor site content area is where your website's content is created and edited. This area includes your website logo, header image, website menu, main content area and repeated area/s.Your website's logo and header image can be changed by clicking on the Upload buttons.To update existing content on your web page, you can click on text areas on the page to edit the text inline. You can use the toolbar on the top of the page to format the text. To edit other types of content, you can click on the widget's Edit icon and the editor will open up for you to edit the content.The site menu on your page can be used for navigating between your website pages.The icons that appear under the left panel tabs (popular, basic, social, media, advanced) can be dragged and dropped into the main content area in order to add new content to the your pages. Once you drop an icon into the your page the editor will open up for you to add your new content.The icons that appear under the left panel tabs can also be dragged and dropped into the repeated area/s of your pages so that the content and features will appear, in the same area, on all pages of your website.

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What is a widget?

A widget is an a la carte feature that can be added to your website, such as a Map or Contact Form. Widgets appear as icons in the left panel that you can drag and drop onto your web pages.

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What are the Widget Categories?

The Editor left panel includes 5 Widget Categories: Popular, Basic, Social, Media and Advanced.Each widget category includes a few widgets relevant to the specific category, in order to make it easier for you to find your desired widget.The Popular category includes the most commonly used widgets.The Basic category includes the building blocks for your website such as text and pictures.The Social category includes all the widgets associated with social networking services such as Facebook and Twitter.The Media category includes all the widgets associated with multimedia such as videos and galleries.The Advanced category includes a selection of widgets to add more customized features to your website such as contact forms and Google maps.

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What is the Repeated content area?

The site content area can include one or more Repeated content area/s, which allow you to define reusable snippets of content to appear on more than one page of your website.The Repeated content area usually appears in a column to the left or right of the main content or in a row across the bottom of the web page.Widget icons dragged and dropped to a Repeated content area can appear across multiple pages (or all pages) of your website. Changes made to the Repeated content area are reflected on all pages that display the widget, regardless of what page you update the repeated content on.

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Why can't I add widgets to some types of pages?

Widget icons can only be dragged and dropped in the content area for pages that were created from a blank page under the Pages Management. For other page types, such as FAQ and Jobs, widget icons can only be dragged and dropped into the Repeated content area.

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How can I add plain text to my site?

To add plain text to your website, you can drag and drop the Text or the Text & Picture widget icons into the content area of your website.Once the widget is dropped, you can enter your text and format the text using the rich text editor toolbar that appears on the top of the page.If you use the Text & Picture widget you can also add an image with your text.

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How can I add a picture to my site?

There are several types of images you can add to your website. You can drag and drop the Picture or the Text & Picture widget icons onto the content area of your website.Once the widget icon is dropped, you can upload an image from your computer, select an image from our Public Gallery or from My Files with the list of images you already uploaded to your site.You can drag and drop the Gallery widget icon onto your page.Once the gallery icon is dropped, you can upload image/s from your computer or select image/s from our Public Gallery or from My Files. You can then define the parameters for your image gallery.

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What is the system's Public Gallery?

The public gallery is a repository of system images available for you to use on your site. When adding an image from the public gallery you can filter images by category or enter keywords to search for an image.

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How can I reuse files I am already using on my site?

To reuse a file you've already uploaded to your site follow these steps:Drag and drop the Picture/Flash/etc. widget into your canvas area. Click on the Upload button. Select the tab "My Files". Here you will find a library of all of the files you've uploaded to your site. You can select the file you'd like to reuse on your website and click Submit.

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How can I add a link to text or picture on my site?

For text, highlight the text or link you would like to create a hyperlink on. In the rich text editor toolbar select the icon for link.A dialogue box will open where you can enter the URL address for the link and the type of window you'd like the link to open in.In the picture editor, select the icon for link.A dialogue box will open where you can enter the URL address for the link and the type of window you'd like the link to open in.

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How can I add a Flash clip to my site?

You can drag and drop the Flash widget icon into the content area of your website.Once the widget icon is dropped you can upload a Flash clip from your computer.

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How can I add a video to my site?

You can drag and drop the YouTube widget icon into the content area of your website.Once the widget icon is dropped, you can search for a YouTube video or enter a specific YouTube video URL. You can add description text for your video and set the video parameters.

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How can I add a contact form to my site?

You can drag and drop the Contact Form widget icon into the content area of your website in order to add a contact form to your page.Once the widget icon is dropped, you can select the form layout and define the settings for your form such as the form's "Submit" button title, the recipient email and the thank you message.

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How can I add a map to my site?

You can drag and drop the Google Map widget icon into the content area of your website.Once the widget icon is dropped, you can enter your address to create a Google map for your website.

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How can I add my business opening hours information?

Under the Advanced tab on the left panel you can find the icon to add Opening Hours to your website.You can drag and drop the Opening Hours widget icon into the content area of your website.Once the widget icon is dropped, you can define the time format, opening hours by day and time and any additional comments.

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How can I add a list of the payment methods accepted by my business?

Under the Advanced tab on the left panel you can find the icon to add Payment Methods to your website.You can drag and drop the Payment Methods widget icon into the content area of your website.Once the widget icon is dropped, you can enable the payment methods you'd like to appear on your website and add any additional text to the widget.

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How can I display updates from my business's Facebook Page on my site?

You can drag and drop the Facebook widget icon into the content area of your website in order to display your Facebook Business Page on your website.Once the widget icon is dropped, you can enter your Facebook Page URL and define the parameters for your Facebook widget. Updates you make on your Facebook profile will now appear on your website as well.

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How can I add a Facebook Like button to my site pages?

Under the Social tab on the left panel you can find the icon to add a Facebook Like Button to your website.You can drag and drop the Facebook Like widget icon into the content area of your website.Once the widget icon is dropped, you can define the Facebook Like parameters for your button. You can define the layout type, color scheme and button title. You can also enable/disable send and faces.

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How can I display a live stream of my Twitter account on my site?

You can drag and drop the Twitter widget icon into the content area of your website in order to add your real-time Twitter Tweets to your website.Once the widget icon is dropped, you can enter your Twitter Username.Tweets you add to your Twitter account will now appear real-time on your website.

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How can I add a Twitter Follow Us button to my site pages?

Under the Social tab on the left panel you can find the icon to add a Twitter Follow Us Button to your website.You can drag and drop the Twitter Follow Us widget icon into the content area of your website.Once the widget icon is dropped, you can define your Twitter Username. *You must have a valid Twitter account.

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How can I add sharing buttons to my site pages?

Under the Social tab on the left panel you can find the icons to add sharing buttons to your website. The available sharing buttons are AddThis, Facebook Like and Twitter Follow Us.You can drag and drop any of these icons into the content area of your website.Once the widget icon is dropped, you can define the specific parameters.

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What is the Add This widget?

AddThis is the world's largest content sharing platform. AddThis can be used to share just about anything, including websites, blogs, Facebook and Twitter profiles.

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What is the HTML widget?

An HTML Widget is a feature that lets you embed your own HTML code into your page, letting you further customize the look and feel of your website.

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What is the QR Code widget?

The QR Code widget allows you to embed a QR Code that displays the contact details defined in the widget's editor. This QR Code can be scanned by a mobile device and will display this information on the user's phone, or even direct them to your website.

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What is the RSS widget?

Under the Popular tab on the left panel you can find the RSS icon to add to your website. You can drag and drop the RSS icon into the content area of your website. Once the widget icon is dropped, you can define the following parameters: RSS Feed URL, the amount of items to be displayed and the transition effect.You can also enable/disable the feed title, description, images, date and limit item word counts.

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What is the World Clock widget?

Under the Advanced tab on the left panel you can find the icon to add World Clock to your website.You can drag and drop the World Clock widget icon into the content area of your website. Once the widget icon is dropped, you can define the Location Title and Local Time Zone for your clock. You can enable Daylight Savings by checking off the box. You can choose to display a background image for the clock that changes with the time of day. To add additional clocks to your website click the Add+ button.

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What is the Calculators widget?

Under the Advanced tab on the left panel you can find the icon to add Calculators to your website.You can drag and drop the Calculators widget icon into the content area of your website.Once the widget icon is dropped, you can select which calculator type you'd like on your site.

Unit: Displays a calculator for area, length, volume or weight.

Tax: Displays a calculator that allows users to calculate the cost of an item with the defined percentage of tax.

Calorie: Displays the recommend daily caloric intake based on user's age, gender, height, weight and activeness.

Mortgage: Displays the number of mortgage payments and monthly payment based on loan amount, annual interest rate and term of loan.

Pregnancy: Displays the estimated conception date, due date and fetal age based on last menstrual period, average length of cycles and average luteal phase length.

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How can I add multiple widgets next to each other?

To add multiple widgets next to each other you can use the "Columns" functionality. Simply drag and drop the Column icon into the area you wish to divide and then add your desired content to each section.

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How can I define the content in a multi-language site?

In order to define the content in multi-language site you need to have a multi-lingual website. You can define multiple languages for your website under Settings, Languages Settings.Your website is defined separately for each language.You will see a link for each language of your website in the content area of your website. Click on the link for the language you would like to define. The system will now switch to the website for the language you specified. You can now select the Pages tab from the Editor left panel and begin to define the site menu and content for each page.

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Why can't I upload a new image/Flash?

Each site is set up with a specific package, which defines which features and functionalities can be used. This package also defines the size limit of the files that can be used.Once you have reached the size limit of files included in your package, you will receive the following message.Via this message you can upgrade your package and then upload additional files to your website.

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How can I change my site's template?

In the Editor left panel, click on the Design tab.In the Design screen, choose which template you wish to apply to your website in the Themes tab. Templates can also be filtered by category.

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I changed my site's template, why can't I see some of my content?

Each template has its own layout and structural properties. If one template contains a specific repeated content area and another does not, some of the content in this area will not appear in the new template. This content will remain saved and will appear again when selecting a template with the same repeated content area.

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How can I edit/change my site's Header image?

Put your mouse over the page's header image and click on the Edit button.Drag the crop tool and its edges to re-size your image.To upload a new image, click on the Upload button. You can then upload a file from your computer or select an image from our Public Gallery or from My Files with the list of images you are already using in your site.You can use the site menu to navigate to other pages of your website to change the header image on other pages.

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How can I add/edit my logo to the site?

Click on the Edit Logo button that appears by the logo area. In the Edit Logo light-box you will have three options:

Logo Image - by selecting this option you can select your logo file from your computer or from My Files in case you already uploaded it.

Logo Text - by selecting this option you can enter text which will appear as your site logo.

No Logo - selecting this option will remove the logo image/text from your site.

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How can I edit/change my site's Footer?

To edit your website's footer place your mouse over the footer area of the canvas and click on "Edit Footer".In the Edit Footer window you can add text to your site footer and format it using the rich text editor. To restore the content to default click on the link "Restore to Default".You can add links to your social media profiles by putting your profile/user name next to the links for each.

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How can I make changes to elements of my site template?

In the left panel select the Design Tab.In the Design screen, you can view all of the available themes or filter by category in the Website Theme drop-down box. Changing the theme will change the design layout of your website.Under the Text tab you can specify the font families, font sizes and font colors for all of the text on your website.Under the More tab you can define the background color or upload a background image for the content area of your site (site background) and the area outside of the site content (site out of bound). You can set your website to align to the left, center, or right of the browser window.

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How can I change/edit my site's background?

In the left panel select the Design tab and select More on the Design screen.Under Site Background you can define the background color or upload a background image for the content area of your site. Under the Site Out of Bound you can define the background color or upload a background image for the area outside of the site content.When uploading a background image you can set parameters for the image:

Position: Allows you to specify where you would like the image to appear on the page.

Tile: Select Tile if you would like your image to repeat.

Down: Select Down if you would like your image to repeat vertically.

Across: Select Across if you would like your image to repeat horizontally.

No Tile: Select No Tile if you do not want your image to repeat.

Click Restore to undo the parameters you've selected.

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What is the site alignment?

Site alignment is the position of your website content within the browser window. You can align your website to the left, center, or right.You can set your site alignment by clicking on the Design tab on the left panel and selecting More on the Design screen.

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How can I edit my site title?

In the left panel select the Settings tab.Under the General settings you can enter your site name under the field for Website Title.

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What is Favicon?

A favicon is a small image (ico file), most commonly 1616 pixels, associated with your website. Once added, the favicon will be displayed in the browser address bar, browser tab and in bookmarks list. It is recommended to use an "ico" file format in order to support all browsers.

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How can I change my site favicon?

In the left panel select the Settings tab.Under the General settings you can upload a favicon for your website. It is recommended to use an "ico" file format in order to support all browsers.

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What is Date Style?

Date Style is the format that all dates will appear when displayed on your website. You can modify the date style for your website through the Site Settings screen - General tab.

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What is Head Code?

Head code is where you can add additional code inside of your website's HTML head tag. You can modify the head code for your website through the Site Settings screen - General tab.

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What is Footer Code?

Footer Code is where you can add additional code inside of your website's HTML - at the bottom of the HTML code. You can modify this code for your website through the Site Settings screen - General tab.

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What is Site Under Construction?

If you enable this checkbox your live site will display as "Site Under Construction". You can still edit and preview the site but it will not be viewable on the internet. You can modify the option for Site Under Construction through the Site Settings screen - General tab.

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Where can I edit my site contact details?

In the left panel select the Settings tab.Under the Contact Info you can edit all of the contact information for your website. You can define information such as email address, phone number and business address.

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For what is the site's Email Address used?

The site's email address is used as the default value for the QR code widget and contact forms. You can modify the site's email address by clicking on the Settings tab in the left panel and selecting the Contact Info tab.

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What is the site default language?

The site's default language is the language that will load for your website by default (if defining a multi-lingual site.)In the left panel select the Settings tab.Under the Languages settings you can modify the site's default language.

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How can I change my site's default language?

In the left panel select the Settings tab.Under the Languages settings you can modify the site's default language by enabling the radio button next to the language you would like to set as default.

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How can I add languages to my site?

In order to define the content in multi-language site you need to have a multi-lingual website. You can define multiple languages for your website under Settings, Languages settings.Click on the Add button next to site languages to add additional languages to your website.Your website is defined separately for each language.You will see a link for each language of your website in the content area of your website. Click on the link for the language you would like to define. The system will now switch to the website for the language you specified. You can now select the Pages tab from the Editor left panel and begin to define your site in the relevant language.

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How can I delete languages from my site?

You can delete languages from your website under Settings, Languages settings. Under Site Languages, click on the 'X' next to the language you would like to delete. The system will prompt you to confirm the deletion. Click Delete to delete the language.

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Why can't I add additional languages?

In order to define the content in additional languages you need to have a multi-lingual website. You can define multiple languages for your website under the Settings tab in the left panel.On the Site Settings page click on Languages. Under Site Languages you can add additional languages for your website (if your website is using a package that allows for multilingual sites.).Once you have reached the maximum number of languages included in your package, you will receive the following message: Via this message you can upgrade your package and then add additional languages to your website.

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What is the Editor language?

The Editor Language is where you define the language you would like the system's interface to use when editing your website. For example, if you set the Editor language to English, when you edit your website all of the buttons, tabs, icons and various setting options will appear in English.You can define your Editor language through the Site Settings screen - Languages tab.

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What is SEO?

SEO stands for "search engine optimization". Search engine optimization is the process of improving the visibility of a website or a web page in search engines via the "natural", or unpaid search results. In general, the earlier (or higher ranked on the search results page), and more frequently a site appears in the search results list, the more visitors it will receive from the search engine's users.

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How can I open my site to search engines?

You can make your website visible to search engines under the Settings tab in the left panel. On the Site Settings screen click on SEO.Enable the checkbox for 'Open to Search Engines' if you would like your website to be visible in search engines.

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What is Site Keywords?

Site Keywords are a brief list of the most important keywords describing your business. These keywords will be used by search engines to find your website.To add keywords to your website click on the Settings tab in the left panel. On the Site Settings page click on SEO. Enter your keywords in the Site Keywords field. Make sure to separate each keyword with a comma.

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What is Site Description?

Site Description is a brief summary of your website's content. This description will appear below your site title in search engines. The text will be used by search engines to find your website.To add a description to your website click on the Settings tab in the left panel. On the Site Settings screen click on SEO. Enter your description in the Site Description field.

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What is Google Analytics?

Google Analytics are website statistic reports that show you how people found your site, how they explored it, and how you can enhance their visitor experience. With this information, you can improve your website return on investment, increase conversions, and make more money on the web.

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How can I add my Google Analytics account details?

To add your Google Analytics account to your website, click on the Settings tab in the left panel. On the Site Settings page click on Statistics. Enter your Google Analytics Username and Password to Login. Add your account ID and select the Profile ID from the drop-down.If you do not already have a Google Analytics account, click on the link "Register to Google Analytics" to set up a new account.

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Where can I see my site statistics?

To view your website's statistics, click on the Statistics tab in the left panel.To view statistics for your site, you must have previously added a Google Analytics account to your website.To add your Google Analytics account to your website, click on the Settings tab in the left panel. On the Site Settings screen click on Statistics. Enter your Google Analytics Username and Password to Login. Add your account ID and select the Profile ID from the dropdown. If you do not already have a Google Analytics account, click on the link "Register to Google Analytics" to set up a new account.

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How can I view a preview of my site?

To preview your website click on the Preview button in the upper right hand corner of the Editor.The Site Preview screen displays a preview of your website with all your saved changes, while the changes will not be viewable on your live website until you publish the website. You can publish the changes to the internet by clicking the Publish button in the Site Preview screen.

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How can I view my live site?

To view your live website, open up a browser window such as Firefox and type your website's URL into the address bar. To find your website's URL, open the Settings tab in the left panel. Under General settings you will find a link for your website address. You can click on this link to view the live version of your website.The live version of your website will not reflect any current changes you've made to your website until you publish the changes.

In this help article you will find step-by-step instructions how to set up your SMX (Open-Xchange) POP/IMAP mailbox in Microsoft Outlook 2013 for Windows.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manual setup or additional server types, and then click Next. 4. On the Choose Service page, choose POP or IMAP and click Next. 5. Next, on the POP and IMAP Account Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: IMAP

Incoming mail server: imap.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

Server Port Numbers:

Incoming server (IMAP): 143, Encryption: TLS

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks ports 143 or 587, you can use alternative ports as follows:

Incoming server (IMAP): 993, Encryption: SSL

Outgoing server (SMTP): 465, Encryption: SSL

9. Click OK to save the settings and to return to the POP and IMAP Account Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Youre all set! page, click Finish.

II. POP configuration instructions:

1. In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manual setup or additional server types, and then click Next. 4. On the Choose Service page, choose POP or IMAP and click Next. 5. Next, on the POP and IMAP Account Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: POP3

Incoming mail server: securepop.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box.

7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

8.1 Server Port Numbers settings:

Incoming server (POP3): 995, Encryption: SSL

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use alternative port as follows:

Outgoing server (SMTP): 465, Encryption: SSL

8.2 Delivery settings:

Select the Leave a copy of messages on the server check box.

You can select the Remove from server after 14 days based on your preference.

9. Click OK to save the settings and to return to the POP and IMAP Account Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Youre all set! page, click Finish.

In this help article you will find step-by-step instructions how to set up your SMX (Open-Xchange) POP/IMAP mailbox in Microsoft Outlook 2010 for Windows.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manually configure server settings or additional server types, and then click Next. 4. On the Choose Service page, choose Internet E-mail and click Next. 5. Next, on the Internet E-mail Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: IMAP

Incoming mail server: imap.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

Server Port Numbers:

Incoming server (IMAP): 143, Encryption: TLS

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks ports 143 or 587, you can use alternative ports as follows:

Incoming server (IMAP): 993, Encryption: SSL

Outgoing server (SMTP): 465, Encryption: SSL

9. Click OK to save the settings and to return to the Internet E-mail Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Congratulations! page, click Finish.

II. POP configuration instructions:

1. In Outlook, choose the File tab.

2. Under Account Information, choose Add Account.

3. On the Auto Account Setup page, choose Manually configure server settings or additional server types, and then click Next. 4. On the Choose Service page, choose Internet E-mail and click Next.

5. Next, on the Internet E-mail Settings page, enter the following information:

Your name: Enter a display name (usually this is your first and last name)

Email Address: Your full email address

Account type: POP3

Incoming mail server: securepop.siteprotect.com

Outgoing mail server (SMTP): smtp.siteprotect.com

User Name: Your full email address

Password: Your e-mail account password

Select the Remember password check box

Do NOT select the Require logon using Secure Password Authentication (SPA) check box

6. Click More Settings to open the Internet E-mail Settings dialog box.

7. Go to the Outgoing Server tab. Check My outgoing server (SMTP) requires authentication, and then select Use same settings as my incoming mail server

8. Go to the Advanced tab and use the settings shown in the screenshot.

8.1 Server Port Numbers settings:

Incoming server (POP3): 995, Encryption: SSL

Outgoing server (SMTP): 587, Encryption: TLS

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use alternative port as follows:

Outgoing server (SMTP): 465, Encryption: SSL

8.2 Delivery settings:

Select the Leave a copy of messages on the server check box.

You can select the Remove from server after 14 days based on your preference.

9. Click OK to save the settings and to return to the Internet E-mail Settings page.

10. Click Next, and then verify that all tests complete successfully. Click Close to continue.

11. On the Congratulations! page, click Finish.

The purpose of .htaccess files is to provide a means to configure Apache for users who cannot modify the main configuration file. This article is applicable to Linux websites hosting plans only.

This article contains the following sections:

What is an .htaccess file?

How to create and upload an .htaccess file?

What can the .htaccess file be used for?

I. What is an .htaccess file?The .htaccess file is a configuration file that enables additional Apache web-server features. It can be added in your web folder and it will affect your entire website content. You can also add further .htaccess files in a sub folder of your web folder to activate individual features for that sub folder only.

II. How to create and upload an .htaccess file?You can create such file with text editor (Notepad, MS Word, etc.). You should name the file exactly .htaccess as otherwise it will not work. Having a dot in front of the name makes the file hidden.

Use your preferred text editor, create a file named .htaccess on your desktop or any other local folder, add the desired text and then upload the file using an FTP client. Instructions on how to establish an FTP connection can be found here. Once you establish the FTP connection you will simply have to drag and drop the newly created file from your computer to the desired folder on your hosting space.

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III.What can the .htaccess file be used for?1. 301 redirection:

One of the most common applications of the .htaccess file is to create url redirections. If you want one domain (that you have hosting services for) to be redirected to another domain, this is the text that should be in your .htaccess file:

RewriteEngine onRewriteCond %{HTTP_HOST} ^firstdomain.com [NC,OR]RewriteCond %{HTTP_HOST} ^www.firstdomain.com [NC]RewriteRule ^(.*)$ http://seconddomain.com/$1 [L,R=301,NC]

2. WWW vs non-WWW:

You can force the browser to display either the www.domain.com version of your website url or only domain.com. Here are the two options:

2.1 Forcing www.domain.com to be displayed in a browser:

RewriteEngine onRewriteCond %{HTTP_HOST} ^domain.com [NC]RewriteRule ^(.*)$ http://www.domain.com/$1 [L,R=301,NC]

2.2 Forcing only the domain name to be displayed

RewriteEngine onRewriteCond %{HTTP_HOST} ^www.domain.com [NC]RewriteRule ^(.*)$ http://domain.com/$1 [L,R=301,NC]

3. Block a certain IP or range of IPs:

You can also block a certain IP or a whole range of IPs from visiting your site. In order for that to be done, you will need to add these lines to your .htaccess file:

Order Deny,AllowDeny from X.X.X.X (where X.X.X.X is a specific IPv4 Address)

If you want to block more than one IP, you will have to list each one on a separate line:

Order Deny,AllowDeny from X.X.X.XDeny from Y.Y.Y.Y

In order to restrict access from specific countries, you must obtain the ranges of IP addresses that are assigned to the particular country.There are several web sites (e.g. ip2location.com) that enable you to generate these .htaccess directives automatically based on the country or countries you specify.Please note that this method is not 100% effective because IP address assignments can change, and IP address ranges can overlap. Nevertheless, this method blocks the majority of the traffic from the specified countries.

4. Changing the default home page:

If you currently have a website whose default landing page is index.html and want to change it (for example a WordPress site's default page is index.php), but you want to keep both files (index.html and index.php) on your hosting space, you can change the default landing page by adding the following to your .htaccess file:

DirectoryIndex index.php

5. HTTP to HTTPS redirection:

If you are in need to transfer all the traffic that is currently going through HTTP but you need it to be HTTPS (ex. you have just purchased and installed new SSL certificate) you will need to add the following:

<IfModule mod_rewrite.c>RewriteEngine OnRewriteBase /RewriteRule ^index\.php$ - [L]RewriteCond %{REQUEST_FILENAME} !-fRewriteCond %{REQUEST_FILENAME} !-dRewriteRule . /index.php [L]RewriteCond %{ENV:HTTPS} !=onRewriteRule ^(.*)$ https://%{HTTP_HOST}/$1 [R=301,L]</IfModule>

6. Custom Error Page:

You can also use .htaccess file to use a custom 404 error page. The text that you will need to have in the file is:

ErrorDocument 404 /yourcustomer404page.html

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You can change your FTP account password via the SiteControl interface.

Please follow the instructions below:

1. Sign in to SiteControl.

2. On the SiteControl Home page, click FTP in the Quick Access Tools section.2.1: Alternatively, you can access the FTP Overview through the Website page. Under Manage Services, click Website. On the Website page, click FTP in the File Manager section.

Note: If you have multiple web hosting plans under your account, make sure to select the correct domain name using the Currently Managing drop-down menu.

3. On the FTP Overview page, click on the Edit Password button beside the appropriate FTP account. 4. On the next Edit Password page, enter and repeat your new password in line with the provided password complexity requirements. Then click on the Submit button. Note: Here you can also see the current password. If it is hidden, simply click show to reveal it.

5. A green confirmation message will appear to indicate that the password was successfully changed.

By default, domain names registered through us are automatically "locked". Locking a domain registration is a precautionary measure intended to prevent unauthorized transfers.If you wish to transfer the registration to another registrar, then you must first unlock it. However, note that a domain name less than 60 days old cannot be transferred from one registrar to another.

To change the Lock status of a domain name:

Log in to SiteControl and click on the Domain Name link BACK TO TOP visible on the Home page.

In the Domain Names page, click on the Edit link next to the domain name that you want to unlock.

Click Edit in the box that displays the Domain Lock status of the domain name.

Check the appropriate circle for either Locked or Unlocked.

Click Update Now.

Note: On the Edit Domain Lock page, you can also edit the Auto-Renew settings of the respective domain. If you do not wish to renew the domain automatically, make sure that the option is turned off. Otherwise, the domain will renew automatically 15 days prior to the expiration date.

In this help article you will find step-by-step instructions how to set up your SiteMail Xchange (POP/IMAP) mailbox in Mozilla Thunderbird for Windows.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. In Thunderbird, click the Menu button on the top right, choose Options and then Account Settings.

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2. On the Account Settings page, click the Account Actions button and select Add Mail Account.

Note: Email accounts that you have already configured are listed on the left side of the Account Settings page. These email accounts correspond to the top-level folders displayed in the All Folders list.

3. When you are on the Mail Account Setup dialog box, enter Your name, Email address and Password. Select the Remember password check box and then click Continue.

4. Thunderbird will try to determine your account settings based on your domain name, however there is no need to wait for the configuration look up to complete. Directly click on the Manual Config button.

5. When you are on the Mail Account Setup page, use the following recommended configuration:

Incoming settings:

Outgoing settings:

Server type: IMAPServer hostname: imap.siteprotect.comPort: 143SSL: STARTTLSAuthentication: Normal PasswordUsername: Your full email address

Server type: SMTPServer hostname: smtp.siteprotect.comPort: 587SSL: STARTTLSAuthentication: Normal PasswordUsername: Your full email address

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks ports 143 or 587, you can use alternative ports as follows:Incoming server (IMAP) Port: 993, SSL: SSL/TLSOutgoing server (SMTP) Port: 465, SSL: SSL/TLS

6. Click Done to save the configuration and then OK on the Account Settings page to return to Thunderbirds main window.

7. To download your existing messages to Thunderbird, click on Get Messages from the top menu.

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II. POP configuration instructions:

1. In Thunderbird, click the Menu button on the top right, choose Options and then Account Settings.

2. On the Account Settings page, click the Account Actions button and select Add Mail Account.

Note: Email accounts that you have already configured are listed on the left side of the Account Settings page. These email accounts correspond to the top-level folders displayed in the All Folders list.

3. When you are on the Mail Account Setup dialog box, enter Your name, Email address and Password. Select the Remember password check box and then click Continue.

4. Thunderbird will try to determine your account settings based on your domain name, however there is no need to wait for the configuration look up to complete. Directly click on the Manual Config button.

5. When you are on the Mail Account Setup page, use the following recommended configuration:

Incoming settings:

Outgoing settings:

Server type: POPServer hostname: securepop.siteprotect.comPort: 995SSL: SSL/TLSAuthentication: Normal PasswordUsername: Your full email address

Server type: SMTPServer hostname: smtp.siteprotect.comPort: 587SSL: STARTTLSAuthentication: Normal PasswordUsername: Your full email address

Important Note: If a local firewall or your Internet Service Provider (ISP) blocks port 587, you can use alternative port as follows:Outgoing server (SMTP) Port: 465, SSL: SSL/TLS

6. Click Done to save the configuration.

7. After you complete the mail account setup you will be redirected back to the Account Settings page. Make sure that under Server Settings, the Leave messages on the server check box is selected. It is also recommended to deselect the For at most 14 days check box.

Note: The POP accounts have the option to leave messages on the server. By default, this setting is enabled. By disabling this setting Thunderbird will download your Inbox folder emails locally to your computer and then it will delete them on the mail server. Therefore, you will not see your Inbox messages any more in the SMX App Suite webmail.

8. Click OK on the Account Settings page to save the changes and to return to Thunderbirds main window.

9. To download your existing Inbox messages to Thunderbird, click on Get Messages from the top menu.

A website hosting and/or email & collaboration (Open-Xchange / SiteMail Xchange) customer can create and manage email boxes via his/her SiteControl management interface. Open-Xchange is also known as SiteMail Xchange. The instructions in this article are not applicable to Microsoft Exchange mailboxes.

This article contains the following sections:

How to create new Open-Xchange mailboxes

How to reset an Open-Xchange mailbox password via SiteControl

How to reset an Open-Xchange mailbox password via the SMX Webmail interface

I. How to create a new OX mailbox:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page. article

Alternatively, you can click on Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. Click on the Create Email Address button to begin creating mailboxes. 3. On the Create Email Address page, follow the instructions below:

Step 1: Select the OX/SMX mailbox type. More information about the different types can be found at our SiteMail Xchange webpage.

Important: SMX Mail type mailboxes are included in all website hosting plans.

Step 2: Enter the name of the new email address. The email address will also become the username for the mailbox.

Step 3: Enter and confirm a password in line with the provided password complexity requirements. Note: The two icons in the step 3 area indicate if the password requirements are fulfilled and if the password fields match.

Step 4: Choose to activate and configure additional options like automatic replies and email forwarding. There is also an option to allow or disallow mailbox upgrades to other Open-Xchange / Sitemail Xchange plans.

Step 5: When you are ready, click on the Create Email Address button.

II. How to reset an Open-Xchange mailbox password via SiteControl

Current Open-Xchange mailbox passwords are not visible for security reasons. If necessary you can either reset the password via SiteControl or to change the current password via the OX App Suite webmail.

1. Log in to SiteControl, then click Email under Manage Services and then open the Open-Xchange App suite page.2. Locate the mailbox in question and click the Edit button next to it. This will take you to the Edit Email Address page where you can reset the mailbox password. 3. On the Edit Email Address page, enter your new password and click Apply Changes. 4. A green confirmation message will appear at the top of the page to indicate that the password was successfully changed. III. How to reset an Open-Xchange mailbox password via the SMX Webmail interface1. Sign in to the SMX App Suite webmail using your mailbox credentials at https://sitemailxchange.gate.com

For more detailed instructions on how to access the SMX App Suite webmail please open this

2. Click the System icon (gear wheel icon) on the right side of the top navigation bar. Click the Settings menu item. 3. Select Basic settings from the vertical navigation bar on the left hand side. Then click on Change Password. 4. Type your current password then enter and repeat the new one. When ready, click the Change password and sign out button.

PHP, also known as PHP: Hypertext Preprocessor, is an open-source scripting language and interpreter. It is used primarily on Linux Web servers to create interactive and dynamic Web pages.

PHP is run as a CGI binary. You may be familiar with PHP as an Apache module. We do not, however, run PHP as an Apache module on our shared servers. Each PHP-enabled domain has its own separate PHP environment that you can control.

When PHP script is embedded within a Web page, the Web server calls PHP to interpret and perform the operations specified in the PHP script. Web pages with embedded PHP script can use the file extensions .php.

You can upload your .php files to any directory in your Web directory other than the cgi-bin directory. PHP files uploaded to and called from the cgi-bin directory will produce an internal server error. Note, however, that the "php" symlink itself (not the PHP files you create) must remain in the cgi-bin. If you are having problems with PHP:

Check that you have activated PHP. Even if you have selected a hosting plan that supports PHP, you must still activate PHP in SiteControl.

Check if PHP files are being called from the cgi-bin directory. If .php files have been uploaded to the cgi-bin directory, PHP may not operate properly. Calling a .php file from the cgi-bin directory will produce the error "500-Internal Server Error."

To activate PHP:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the PHP link. You can also click PHP in the left navigation panel in SiteControl. BACK TO TOP

Select the proper domain name from the Currently Managing drop-down menu.

On the PHP Overview page, click Activate PHP.

You will see a PHP Activation Request Received message. Once PHP has been activated, you can click Back to Overview to go to PHP Overview.

On the PHP Overview page you can review the status and manage the PHP.

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To view the current PHP version and related PHP information:

Connect to your web hosting via FTP.

Navigate to:web (for Linux) and www (for Windows) directory.

Upload or create phpinfo.php file. (For your convenience a phpinfo.php file is attached to this article)If you are creating the file, in phpinfo.php file enter the following php code:

<?php// Show all information, defaults to INFO_ALLphpinfo();?>

Once the file is created/uploaded, in the address bar of your browser enterwww.example.com/phpinfo.php.

Note: To inquiry on the latest PHP versions we provide and update the PHP of your website hosted with us, please contact our 24/7 Support.

In this help article you will find step-by-step instructions how to set up your SiteMail Xchange (POP/IMAP) mailbox on your iOS device using the Mail app.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. From the Home screen go to Settings and tap Mail.

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2. Tap Accounts.

3. Then tap Add Account.

4. Tap Other.

5. Tap Add Mail Account.

6. On the New Account screen, enter your name, email address, password and a description for your account. Then tap Next.

Note: Mail will try to find your email settings. After the account look up completes, you will need to enter the email settings manually. Follow the steps below to finish your account setup.

7. Choose IMAP for your new account and enter the following information. Then tap Next.

Incoming Mail Server:Host Name: imap.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.Outgoing Mail Server:Host Name: smtp.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.

8. The Mail app will verify if your email settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

9. On the next screen you will be able to select which mailbox items you want to synchronize (by default sync is enabled only for the mail folders, but you can turn it on for Notes as well). Tap Save to finish the account setup.

How to check if you are using our secure settings?When you set up your email account on your device, iOS automatically uses SSL encrypted connection.To make sure that your email account was set up using our secure settings, you can compare the settings in the Mail app with our correct settings. Please follow the step-by-step instructions below.

1. Go to Settings > Mail > Accounts and tap your email account.

2. Tap your email address next to Account to see the account information, such as the incoming and outgoing mail servers.

3. Tap Advanced to review the Incoming Mail Server settings.

4. Scroll down to the Incoming Settings section and verify that you are using the settings below.Use SSL: OnAuthentication: PasswordServer Port: 993

5. Then return to the Account screen. There tap our Outgoing Mail Server smtp.siteprotect.com next to SMTP to see the SMTP servers.

6. Tap the primary SMTP server

7. Verify that you are using the Outgoing Mail Server settings below and tap Done.

Host Name: smtp.siteprotect.comUse SSL: OnAuthentication: PasswordServer Port: 587

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II. POP configuration instructions:

1. From the Home screen go to Settings and tap Mail.

2. Tap Accounts.

3. Then tap Add Account.

4. Tap Other.

5. Tap Add Mail Account.

6. On the New Account screen, enter your name, email address, password and a description for your account. Then tap Next.

Note: Mail will try to find your email settings. After the account look up completes, you will need to enter the email settings manually. Follow the steps below to finish your account setup.

7. Choose POP for your new account and enter the following information. Then tap Save to finish the account setup.

Incoming Mail Server:Host Name: securepop.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.Outgoing Mail Server:Host Name: smtp.siteprotect.comUser Name: Your full email addressPassword: The email password you use to sign in to your account.

8. The Mail app will verify if your email settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

How to check if you are using our secure settings?When you set up your email account on your device, iOS automatically uses SSL encrypted connection.To make sure that your email account was set up using our secure settings, you can compare the settings in the Mail app with our correct settings. Please follow the step-by-step instructions below.

1. Go to Settings > Mail > Accounts and tap your email account to see the account information, such as the incoming and outgoing mail servers.

2. Tap Advanced to review the Incoming Mail Server settings

3. Scroll down to the Incoming Settings section and verify that you are using the settings below.Use SSL: OnAuthentication: PasswordDelete from Server: NeverServer Port: 995

4. Then return to the Account screen. There tap our Outgoing Mail Server smtp.siteprotect.com next to SMTP to see the SMTP servers.

5. Tap the primary SMTP server

6. Verify that you are using the Outgoing Mail Server settings below and tap Done.

Host Name: smtp.siteprotect.comUse SSL: OnAuthentication: PasswordServer Port: 587

SiteControl Overview

In order to access your account, you have to log in to SiteControl, our suite of Web-based account management tools. With SiteControl, you can manage your services at any time and from any location, as long as you have an Internet connection and a browser.SiteControl enables you to perform a number of tasks:

Register, transfer, check and renew domain names.

Add additional features to your domain name registration (domain alias, domain forwarding, WhoisProtector, Domain Guard, etc.).

Activate and manage web hosting services.

Upload and modify your web site files.

Track disk, file, traffic and other usage in real time.

Make changes to your hosting plan and order new features and enhancements.

Set up additional user accounts for people who will be working with your site.

Set up email accounts and forwarding, check email (using a web-based platform) and edit existing mailboxes.

View and update your account and billing information.

Make payments and view invoices, statements and transaction history.

Check online manual and FAQ and submit/review trouble tickets.

This article contains the following sections:

How to log into SiteControl

SiteControl Password Change

SiteControl Password Reset

I. How to log into SiteControl

1. Please visit: https://sitecontrol-sp.gate.com

2. Enter your username and password (from your account information e-mail) and then click Login.

You will be redirected to your SiteControl Home Page

3. Home Page Overview:

The SiteControl interface is organized into several areas, which are accessible by clicking on tabs at the top of the page:

Home: Includes general information, and quick access links to commonly used tools such as FTP, Web Stats and SiteBuilder.

Manage Services: This is where you manage your main services (domain name, website, email, Exchange, VPS) and features.

My Account: This area allows you to view and edit contact and billing information for your account, including login information.

Order Services: This area allows you to order services such as web hosting, domain names, emails, Exchange and VPS.

There are also a series of links at the top right corner of the screen:

Preferences: This area allows you to adjust the Auto-Logout option.

Help Center: A direct link to the Help Center.

Contact Us: This area allows you to start and view trouble tickets. Provides information on how to contact Technical Support and Billing and includes a direct chat link to reach us.

Logout: Click on this link to log out of the SiteControl interface.

II. Password ChangeYour SiteControl password is used to log into your control panel. You can change this password at any time. Keep in mind that the SiteControl password is not necessarily the same password you use to access your mail or FTP files.

To change your SiteControl password:

Click the My Account tab in SiteControl.

In the SiteControl Login Information panel, click the Edit Password link.

Enter your existing password and your new password.

Click Update Now.

Keep in mind that your password must be at least 8 characters long and must contain at least 1 numeric character.

III. Password Reset

If youdon'tremember your current SiteControl password, you can use the Forgot Your Password or Username? link on the login page of SiteControl.

Once you fill in the necessary information, the system will send you a password recovery email at the Personal Contact email address for the account. You can follow the instructions in the email to update your password. Keep in mind that the password recovery email is valid 24 hours.

In this help article you will find step-by-step instructions how to set up your SiteMail Xchange (POP/IMAP) mailbox on your Android device using the Gmail app.

This article contains the following sections:

IMAP configuration instructions

POP configuration instructions

I. IMAP configuration instructions:

1. Open the Settings app on your device. Find the section for Accounts and tap on it.

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2. Then tap Add Account.

3. Tap Personal (IMAP).

4. On the Add your email address screen, enter your email address and tap Next.

5. On the next screen, enter your password and tap Next.

6. On the Incoming server settings screen, enter the following information. Then tap Next.Username: Your full email addressPassword: The email password you use to sign in to your account.Server: imap.siteprotect.com

7. The Gmail app will verify if your incoming server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

8. On the Outgoing server settings screen, enter the following information. Then tap Next.Require signin: OnUsername: Your full email addressPassword: The email password you use to sign in to your account.SMTP server: smtp.siteprotect.com

9. The Gmail app will verify if your outgoing server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

10. On the next screen you will be able to personalize the account options.

11. After a successful account creation, configure the Account name and enter Your name that will be displayed on sent messages. Tap Next to finish the account setup.

How to check if you are using our secure settings?When you set up your email account on your device, Android automatically uses SSL encrypted connection.To make sure that your email account was set up using our secure settings, you can compare the settings in the Gmail app with our correct settings. Please follow the step-by-step instructions below.1. Go to Settings > Accounts > Personal (IMAP) > Account settings.2. Tap your email account to see the account information, such as the Account name, Your name, Signature and Sync frequency.

3. Scroll down to the Server settings section and tap Incoming settings.

4. A pop-up will appear. Verify that you are using the settings below. a. The default settings are: Security type SSL/TLS and Port 993.

b. The recommended settings are: Security type STARTTLS and Port 143.

Important note: We strongly advise you to change the default settings to the recommended ones. After you do that tap Done to save the changes.

5. Then tap Outgoing settings to review the outgoing server settings.

6. A pop-up will appear again. Verify that you are using the settings below. a. The default settings are: Security type SSL/TLS and Port 465.

b. The recommended settings are: Security type STARTTLS and Port 587.

Important note: We strongly advise you to change the default settings to the recommended ones. After you do that tap Done to save the changes.

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II. POP configuration instructions:

1. Open the Settings app on your device. Find the section for Accounts and tap on it.

2. Then tap Add Account.

3. Tap Personal (POP3).

4. On the Add your email address screen, enter your email address and tap Next.

5. On the next screen, enter your password and tap Next.

6. On the Incoming server settings screen, enter the following information. Then tap Next.Username: Your full email addressPassword: The email password you use to sign in to your account.Server: securepop.siteprotect.com

7. The Gmail app will verify if your incoming server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

8. On the Outgoing server settings screen, enter the following information. Then tap Next.Require signin: OnUsername: Your full email addressPassword: The email password you use to sign in to your account.SMTP server: smtp.siteprotect.com

9. The Gmail app will verify if your outgoing server settings are correct. If they are incorrect, please edit them and make sure that they are properly configured.

10. On the next screen you will be able to personalize the account options.

11. After a successful account creation, configure the Account name and enter Your name that will be displayed on sent messages. Tap Next to finish the account setup.

How to check if you are using our secure settings?When you set up your email account on your device, Android automatically uses SSL encrypted connection.To make sure that your email account was set up using our secure settings, you can compare the settings in the Gmail app with our correct settings. Please follow the step-by-step instructions below.1. Go to Settings > Accounts > Personal (IMAP) > Account settings.2. Tap your email account to see the account information, such as the Account name, Your name, Signature and Sync frequency.

3. Scroll down to the Server settings section and tap Incoming settings.

4. A pop-up will appear. Verify that you are using the settings below. After you do that tap Done to return back to the previous screen.The default/recommended settings are: Security type SSL/TLS and Port 995.

5. Then tap Outgoing settings to review the outgoing server settings.

6. A pop-up will appear again. Verify that you are using the settings below. a. The default settings are: Security type SSL/TLS and Port 465.

b. The recommended settings are: Security type STARTTLS and Port 587.

Important note: We strongly advise you to change the default settings to the recommended ones. After you do that tap Done to save the changes.

SpamExperts is a leading email security provider with services for incoming and outgoing spam and virus filtering capabilities. You can learn more at the SpamExperts Dashboard Walkthrough article.

In this help article you will find step-by-step instructions how to access the Spam Experts portal.

This article contains the following sections:

Access SpamExperts via Site Control

Setting a primary email and password for direct access on Domain level

Access SpamExperts directly via Portal on Domain level

Accessing the SpamExperts Portal on Email-user level

I. Access SpamExperts via SiteControl

1. Sign in to SiteControl.

2. Go to Manage Services tab.

3. Go to Email section.

4. Find and click the Open-Xchange / MS Exchange 2010 link (depending on the preferred product)

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5. Select the proper domain name from the Currently Managing drop-down menu.

6. Click on Manage SpamExperts settings (for SMX/Open-Xchange) and Manage SpamExperts Filter (for Microsoft Exchange), which will redirect you to your SpamExperts Portal.

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II. Setting a primary email and password for direct access on Domain level

1. Log in to SpamExperts Portal.

Note: If a primary email and password have not been set yet, you have to access SpamExperts via SiteControl.

2. Scroll down to My Account section and click on Users Profile.

3. Enter a password of your choice and a primary email address.

4. Click Save.

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III. Access SpamExperts directly via Portal on Domain level

Note: This option can only be used after you have manually set a password for the Domain-Level management. To set a password and add a primary email for Domain-Level management portal, follow the steps in Section II. above

1. Go to SpamExperts Portal

2. Enter your domain name and password.

3. Click Submit.

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IV. Accessing the SpamExperts Portal on Email-user level

In order to access the SpamExperts Portal for the first time on Email-user level, you would need to create a password by following these steps.

1. Go to SpamExperts Portal.

2. Click on Retrieve log-in link

3. Enter your full email address in the field and click Submit.

4. A confirmation message would appear, that the user quarantine has been enabled and a password reset email has been sent.

5. You will receive password-reset link at the email address entered in Step 3.

6. Click on the Set password button, which will take you directly to the SpamExperts portal on Email- user level.

7. Enter a password for direct access in the future by entering one in the fields shown on the screen and click Save.

You can update your current payment information through the SiteControl web interface. Please follow the instructions below

I. How to update your payment information:

1. Sign in to SiteControl.

2. For your convenience, a quick access link is located on the Home page of your SiteControl. Look for the Orders and Billing section at the left side of the screen and click on the Set new default payment button.

2.1 Alternatively, click the My Account tab in SiteControl. Scroll down on the My Account Overview page and click Orders and Billing, then follow the Set new default payment link under the Payment Options section.

3. The Edit Payment Options page appears. Click on the Setup New Card button.

4. Enter your card details on the Setup New Card page.

5. If you want to use this credit card as your default payment option for your account, check the Make this my default payment method. checkbox

6. Click Add Now.

You can make an immediate one time payment to pay your current bill through the SiteControl web interface. Please follow the instructions below

I. How to make an immediate one time payment:

1. Sign in to SiteControl.

2. For your convenience, a quick access link is located on the Home page of your SiteControl. Look for the Orders and Billing section at the left side of the screen and click the Pay Now button.

2.1 Alternatively, click the My Account tab in SiteControl. Select Orders and Billing from the left vertical navigation menu, then click the Pay Now button located in the Billing Summary section of the page.

3. Enter the desired amount in the Payment Amount ($) field.

4. Select either an existing credit card on file using the Use Existing drop-down menu, or submit information for a new credit card.

5. Click Pay Now.

If you need to further distinguish your 2nd-level domain name, you can use a 3rd-level domain name, such as "products.example.com."

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When a 3rd-level domain name points to a subdirectory in your current site, this is referred to as a "subdirectory domain name". Because you already own the 2nd-level domain, you can name the 3rd-level domain portion whatever you wish (assuming no copyright or trademark violation).

To create a Subdirectory domain name:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the Subdirectory Domains link. You can also click Subdirectory Domains in the left navigation panel in SiteControl.

Select the proper domain name from the Currently Managing drop-down menu.

The Subdirectory Domain Summary page lists any active subdirectory domains that have already been set up for your domain.

In the Subdirectory Domains page click Add Subdirectory Domain.

Carefully review the restrictions and information about any additional fees that may apply. Enter the name of the subdirectory domain you want to create in the Subdirectory Name field.

Click Add to create the specified subdirectory.

In the Purchase Subdirectory Domain page, click Purchase Now.

A Subdirectory Domain Confirmation message appears.

Note: If you are using foreign name servers for the domain you are adding the subdomain, you would have to add an A records to them: Source: sub-example.domain.tld Destination: XXX.XXX.XXX.XXX (Your web hosting IP)If the domain points to our name servers, the DNS record will be automatically updated/created by the system.

Where to upload my files once I have created my subdomain?

Once the Subdirectory Domain is created and the DNS record have propagated, in order to start uploading files to it, you would first need to connect to your webhosting via FTP.

Navigate to web/ (for Linux) or www/ (for Windows), there you would see the name of the subdirectory that you have created in Step 8. In our example the subdirectory is called sub-example. Navigate to your subdirectory and upload files there.

Developing web sites can be complicated using traditional tools, but we make it easy with Website Builder. Whether you need a single- or multiple-page web site, our tools will guide you every step of the way.

(If you are interested in using separate software to create or upload files, see the FTP Overview topic.)

Website Builder is a template-driven, online web site development tool. In other words, using only a browser, you can create a rich, customized web site without any knowledge of HTML code. HTML code is the basic building block of a Web page. Some people prefer to work directly with HTML code, but tools such as Website Builder, Dreamweaver or FrontPage can manage the code for you, allowing you to focus on the "look and feel" of your web site. Please do not activate Website Builder if you intend to use Domain Forwarding.

Important Note: Before you access Website Builder, please allow pop up windows in your Internet browser. Your browser may automatically block pop-up windows, or you may have something like the Yahoo or Google toolbar installed, whose features include pop-up blocking. To enable pop-up windows, please follow the instructions for your particular browser. Most browsers allow you to either temporarily or permanently allow pop-up access to specific web sites.

To activate Website Builder:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the Website Builder link. You can also click Website Builder in the left navigation panel in SiteControl.

Select the proper domain name from the Currently Managing drop-down menu.

Next, select the level of Website Builder options you require and click the appropriate Activate button.Note: The Free version's attributes may differ depending on your plan.

Once the confirmation page appears, click Back to Overview to return to the Website Builder administration page.

Once fully activated, you should see the Edit My Website and Delete links:Click Edit My Website to start building your site. Again, be sure to enable pop-ups on your browser.

Once the new window opens, follow the step-by-step instructions.

If you ever decide to upgrade/downgrade your Website Builder plan, please return to the Website Builder page in SiteControl.

Choose the desired plan and click its Change button.

Note: Website Builder includes built-in instructions accessible by clicking the Help link while editing your site.

The Open-Xchange App Suite is an easy-to-use email&collaboration platform offering professional email services for individual users as well as business-class email features.

This article contains the following sections:

SMX App Suite plan features

Viewing emails

Sending a new email message

Replying to emails

I. SMX App Suite plan features

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SMX Mail*

SMX Collaborate

Professional email for individual users - A web based digital communication platform with access to your accounts, secure cloud storage, and spam protection.

POP/IMAP/Webmail

Customizable User Dashboard

Calendar/Contacts

Unified Inbox allows you to integrate your other email accounts

Storage per Mailbox - 2GB

*Included in all Web Hosting Plans

A centralized, feature-rich email and collaboration solution for small to medium-sized businesses that includes everything from SMX Mail plus project management tools, active sync, and anywhere access to calendars, contacts and documents.

Shared Contacts & Calendars & Tasks

Sync your email, contacts, calendars across devices

Online File Storage & Collaboration

Storage per Mailbox-10GB

Drive Storage per Domain 25GB

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II. Viewing emails

1. Login to your SMX (Open-Xchange) webmail interface via web browser

2. Open an E-Mail folder in the folder tree on the left hand side.

3. In order to quickly find a particular E-Mail, use one of the following methods:

To find E-Mails by entering a search term, use the search function.

To sort the E-Mail list, click on Sort by above the list. Select a sort criterion from the menu.

4. To combine all E-Mails of a conversation in a single list entry, enable the Conversations checkbox in Sort by.

5. Click an E-Mail in the list. The content of the E-Mail will be displayed in the detail view. If the E-Mail is part of a conversation, all E-Mails in the conversation are displayed one below the other.

If you selected List from the View drop-down in the toolbar, the list is replaced by the detail view of the selected E-Mail. In this case the following functions are available above the detail view.

To open the list again, click on the button or the Back icon .

To display the next E-Mail, click the View next icon .

To display the previous E-Mail, click the View previous icon .

When having selected Vertical or Compact from the View drop-down in the toolbar, you can open an E-Mail in a separate window by double-clicking on the E-Mail in the list.

6. If a conversation is displayed, you can open or close a single E-Mail in the detail view by clicking on a free area between the sender and the date of receipt.

7. To open or close all E-Mails in the conversation, click the Open/close all messages icon on the top right corner of the detail view.

If the E-Mail includes a quote from a previous E-Mail, you can display the quote by clicking the Show quoted text icon .

Note: You can find full documentation on the web interface of Open-Xchange by following this link: https://sitemailxchange.gate.com/appsuite/help/l10n/en_US/index.html

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III. Sending a new email message

1. Login to your SMX (Open-Xchange) webmail interface via web browser

2. Click on Compose in the toolbar.

3. Enter the recipient's E-Mail address in the To field of the sidebar. Press Enter.

If there are several recipients, repeat the action. As an alternative, you can enter the name of a distribution list.

In order to delete a recipient, click the Delete icon .

Tip: While entering the E-Mail address, several matching suggestions are displayed. To accept a suggestion, use one of the following methods:

Use the scrollbar to browse the list. Click on a suggestion.

Use the cursor keys to select a suggestion. Press Enter.

4. Enter a subject.

5. Enter the E-Mail text.

In order to compose the E-Mail in text format, select Text below Text format.

In order to compose the E-Mail in HTML format, select HTML. A formatting bar appears.

Note: If you use the html format, you can add images from the clipboard.You can use additional functions: send copies, select sender address, add attachments, add signature, add vCard, request delivery receipt or set the priority. Skip to Step 7.6. Click on Send.

7. If you want to send copies of the E-Mail to other recipients, do the following:

If the recipients are to see who gets a copy of the E-Mail, click on Copy (CC) to. Enter the E-Mail address of the copy's recipient.

If you want to prevent the recipients from seeing who gets a copy of the E-Mail, click on Blind copy (BCC) to. Enter the E-Mail address of the blind copy's recipient.

If there are several recipients, you can enter the name of a distribution list.

In order to hide the input fields, click on Copy (CC) to or on Blind copy (BCC) to. The addresses entered will be kept.

8. If you have set up external E-Mail accounts, you can use those addresses as sender addresses. To do so, proceed as follows:

Click on Sender.

Select an E-Mail address from the list.

In order to hide the list, click on Sender.

Note: Depending on the folder selected, a defined sender address will be preset.

9. If you want to add attachments to the E-Mail, click on Attachments. Click on Add attachment. Select one or more files. In order to use the current version of a file from the Drive app as an attachment, click on Files. Open a folder in the Add files windows. Check the boxes of the files that you want to add as attachments. Click on Add.

In order to remove an attachment, click the Delete icon .

In order to hide the input fields, click on Attachments. The attachments added will be kept.

Tip: You can also add an attachment by dragging and dropping a document from a file browser or from the desktop to the E-Mail window.

Note: Depending on the groupware configuration, attachments will not be sent when having reached a certain size limit. In this case the attachment is saved in a folder below your personal files folder. The E-Mail includes a link to the attachment.

10. If you have set up signatures, you can attach a signature to the E-Mail text. To do so, proceed as follows:

Click on Signatures.

Select a signature from the list.

In order to hide the list, again click on Signatures.

11. In order to display additional options, click on More in the side bar. You can use the following options:

set the priority

attach your vCard

request a delivery receipt

In order to hide the options, click on Options. The settings will be kept.

12. Click on Send.

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IV. Replying to emails

When replying to an E-Mail, some of the E-Mail's input fields are pre-filled:

The sender of the E-Mail and additional recipients of the E-Mail are automatically entered as recipients of the reply E-Mail.

The E-Mail subject is entered in the subject field of the reply E-Mail. The subject is preceded with the text "Re: ".

The E-Mail text is entered in the forwarded E-Mail. Each line is preceded with the character ">" to indicate that it is a quotation.

How to reply to an email:

1. Login to your SMX (Open-Xchange) webmail interface via web browser

2. Open an E-Mail folder in the folder tree on the left hand side.

3. Select an E-Mail.

4. Click the Reply to sender icon in the toolbar. To also reply to all other recipients click the Reply to all recipients icon .

5. Enter the E-Mail text. You can use additional functions e.g., E-Mail attachments.

6. Click on Send.

You can view and print your current and historical invoices through the SiteControl web interface

I. How to view and print invoices:

1. Sign in to SiteControl.

2. For your convenience, a quick access link is located on the Home page of your SiteControl. Look for the Orders and Billing section at the left side of the screen and click on the Invoice History button.

2.1 Alternatively, click the My Account tab in SiteControl. Scroll down on the My Account Overview page and click Orders and Billing, then click the Invoice History button.

3. On the Invoice History page, select a Start Date and End Date for the period of time you want to view your invoices. Click Find. A page appears listing all invoices issued for the selected time period.

4. Click on the desired Invoice Number to see your invoice details. In this example, the invoice number (SO-3481) is clicked. You can now review and print your invoice.

The Open-Xchange platform allows site admins/owners to upgrade individual mailboxes to a specific plan (Sync or Collaborate), to better accommodate particular needs of the individual customer.

Open-Xchange Plan Key Features

SMX Mail

SMX Sync

SMX Collaborate

Customizable User InterfaceWeb-based Access Calendar/ContactsUnified InboxPOP/IMAP SupportStorage per Mailbox-2GB

Mobile SyncSocial Media IntegrationTasksCalendar/Contact SynchronizationAcross DevicesStorage per Mailbox-5GB

Shared Contacts & CalendarsShared TasksActiveSync FilesOnline File Storage & CollaborationDocument Version ControlStorage per Mailbox-10GB

This article contains the following sections: - Upgrade OX mailbox plan via SiteControl - Grant access to individual email users to upgrade their OX mailbox planvia Webmail - Upgrade OX mailbox plan via Webmail as individual email user

Upgrade OX mailbox plan via SiteControl:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

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Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to upgrade and click on Edit.4. Locate the Open-Xchange Type section.

5. Select the type you wish to upgrade to (Mail, Sync or Collaborate) and click onApply Changes.

6. A confirmation box would appear for you to approve the changes.

7. A confirmation message would appear on the top of the page to indicate the successful change.

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Grant access to individual email users to upgrade their OX mailbox plan via Webmail:

1. Log in to SiteControl and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on the Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. Select the proper domain name from the Currently Managing drop-down menu.

3. From the Email Addresses list, locate the mailbox you wish to allow the upgrades for and click on the right side button under Allow Upgrade - On/Off.Once the option is set to On, the individual mailbox user would be able to upgrade and downgrade its mailbox plan type via Webmail ( as shown in the the steps below ).

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Upgrade OX mailbox plan via Webmail as individual email user:

1. Log in to the desired mailbox by following the steps shown in the following article.

2. Navigate to the Portal, click onAdd widget and then onAccount Management widget.

3. A new box will populate called Account Management. From there you can select the plan type you would like to change your mailbox to.

Note: If you are presented with the following message: You are not allowed to upgrade or downgrade your account, this means you are not authorized by your site admin/owner to perform such changes.

4. Upon clicking on the desired plan, a confirmation message would appear in the middle of the screen, click on Continue.

5. Once the change is successful, a confirmation of the update would appear at the top of the screen.

Note: For the changes to take effect you would need to reload the page and login once again.

The Advanced DNS Settings / DNS Manager page in SiteControl is a tool that visualizes all your domain's DNS records and allows for additions or modifications to your current list of DNS records. The majority of users will never need to edit or even view the DNS records. Use the tool only if you need to create new custom DNS records, redirect existing DNS records to third-party destinations or modify existing mail exchanger (MX) records to point them to a third-party email service provider. If your domain name points to our name servers, then you can use the Advanced DNS Settings tool. If not, contact your name server provider for assistance with any DNS records changes.This article contains the following sections:

View current DNS records

DNS Record Types and Usage Explained

Add new DNS records

Edit existing DNS records

I. View current DNS records:

1. Sign in to SiteControl.2. To access the DNS Manager directly from the Home page, click DNS Manager in the Manage Services section. Section I: View current DNS records 2.1. Alternatively, you can access the DNS Manager through the Domain Name page. Under Manage Services, click Domain Name. The Domain Names page will show a list of your active domain names. Click Edit right next to the domain name you'd view the dns records for. At the bottom of the domain Summary page, click Advanced DNS Settings.

The sample below shows our default DNS records of a domain name pointed to Web Hosting, MySQL database and Open-Xchange Email services:

II. DNS Record Types and Usage Explained:1. Type A (Address Mapping) records, marked in blue color in the sample above, specify the IP address (IPv4) of your Web Hosting Services. Please note that you have your own hosting IP address, different from the one shown in the sample.2. Type CNAME (Canonical Name) record, marked in orange color, is used to alias the domain name with your MySQL database server.3. Type MX (Mail exchanger) record, marked in green color, specifies your mail exchange server, and it is responsible for your Email Services. Typically, there are more than one MX records and each of them have a priority value. Lower priority number indicates higher priority MX record.Information for Gates MX record configurations:a. Option #1 (default setup): The MX record points to hostname mail.example.com. In order for this configuration to work properly, an additional type A record (with source mail.example.com and destination IP address 64.26.60.153) must exist.b. Option #2: The MX record points directly to hostname mx.siteprotect.com.

Important Note: When using the configurations above - MX record pointed either to mail.example.com (64.26.60.153) or directly to mx.siteprotect.com, the incoming mail flow will go through our SpamExperts Anti-Virus/Anti-Spam (AVAS) solution.

4. Type Name Server (NS) record, marked in red color, specifies the authoritative name servers for your domain name.

Important Note: Changing the Gates default adns.cs.siteprotect.com and bdns.cs.siteprotect.com server (NS) records in your DNS zone file will NOT change the authoritative name servers of your domain name. For instructions how to change authoritative name servers of a domain name registered with us, see the How do I change my nameservers? article.

III. Add new DNS records:1. Follow the instructions in Section I: View current DNS records of this article to access the DNS Manager tool. If you have multiple domain names under your account, make sure to select the correct one using the Edit DNS Zone for drop-down menu. 2. Use the dropdown menu of the Add a New Resource Record section and select the type of the record you wish to add: A, CNAME, NS, TXT or SPF. If you need to add an MX record, then use the pre-selected field that has a Type - MX.

Important Note: CNAME records have higher priority than the other types of DNS records. Never create a CNAME record with source that is just the domain itself (e.g.: example.com). Such an improperly configured CNAME record will break your DNS zone file and will cause downtime of all services (like website and emails) related to your domain name.

3. In the Source field, enter the name of the record (e.g.: example.com, www.example.com, ftp.example.com, mail.example.com, imap.example.com).Note: The @symbol is not accepted by our tool as a valid source. Thus, make sure to replace it with the actual domain name (e.g.: example.com)4. In the Destination field, enter the location to which the new record will point: a. If you selected type A, then the destination must be an IP address. b. If you selected type CNAME, then the destination must point to a domain name or hostname. c. If you selected type MX, then the destination must point to the hostname of the email service provider. d. If you selected type TXT, then the destination value can be free form text data of any type. e. If you selected type SPF, then the destination must contain properly configured SPF record value which starts with v=spf1.Note: Our universal Open-Xchange and Hosted Microsoft Exchange SPF value is "v=spf1 include:mfg.siteprotect.com ~all" 5. Finally, click Add Now.

IV. Edit existing DNS records:Keep in mind that there is a propagation time when DNS changes are made. Typically, the propagation time takes a few minutes for DNS changes to update across the Internet's DNS system, however it can occasionally take longer (4-6 hours) for a change to take effect.1. Follow the instructions in of this article to access the DNS Manager tool. If you have multiple domain names under your account, make sure to select the correct one using the Edit DNS Zone for drop-down menu.2. In the Current Resource Record(s) section, you can choose to change the name of either the Source or the Destination of an existing record.3. Click the Update button next to the appropriate Destination field.Note: Before you update an existing DNS record, it is recommended to lower the Time To Live (TTL) value to 300 seconds (5 minutes). This way the DNS propagation time will be shorter. 4. If you need to delete a record, click Delete next to the appropriate Destination field.

Important Note: Modifying your DNS information can result in web site and/or e-mail failure. Be sure you need to make these changes prior to modifying any information. Please do NOT delete pre-existing records unless you are certain of its consequences.

Domain Forwarding enables one domain name to automatically and instantaneously forward to another domain name. For example, let's assume example1.com is a domain name that you just registered, and you already own a web site that uses example.com as its domain name. By forwarding example1.com (which is just a domain name and not a web site) to example.com, you can advertise example1.com alongside example.com because they point to the same web site content.

Domain Forwarding is an effective advertising and search engine optimization tool.

To activate Domain Forwarding:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Domain Names section.

Scroll down, find and click the Domain Forwarding link. You can also click Domain Forwarding in the left navigation panel in SiteControl. name servers

On the Domain Forwarding Overview page, select the proper domain name from the Currently Managing drop-down menu.Note: Domain forwarding does not work for domains with active hosting plans. You will first have to close your hosting product before activating the feature.

On Activate Domain Forwarding window, click Activate.

Once activated, enter the forwarding URL.

Select either Location or Frame forwarding.

Location forwarding: The destination URL appears on the browser.

Frame forwarding: The destination URL is hidden; the original URL appears on the browser.

Enter a descriptive text for the Title Bar, typically the domain or company name.

Click Save.

A Request Successfully Received message appears.

Note: If the domain that you are adding the forwarding for points to foreign name servers, you have to add two A records to them: Source: domain.tld Destination: 66.113.136.119 Source: www.domain.tld Destination: 66.113.136.119If the domain points to our, the DNS records will be automatically updated/created by the system.

You can register a new domain or transfer your existing domain to Gate. This article will help you prepare your domain name for an inbound transfer and manage it through the transfer process

This article contains the following sections:

Prepare your domain name for a domain transfer

Initiate the transfer process

Important Changes to the Domain Name Registration Agreement

Registrant Contact Information FAQ

I. Prepare your domain name for a transfer:If you have already registered your domain name elsewhere and would like to transfer the registration to our registrar, then please make sure to:

Check if the domain has not expired/it is not going to expire soon

Obtain its authorization/EPP transfer code

Make sure the domain is unlocked

Confirm that you have access to the domain administrative contact email

Temporary remove any active domain privacy features.

Note: Please note that a domain name registration must be at least 60 days old before you can switch to a different registrar.

All of the above has to be done from your current registrars end. If you do not know your registrar name, you can go to https://whois.icann.org and do a Whois lookup for your Registrar. The Whois results may also display the e-mail address that was originally used when registering the domain name.

To unlock and authorize:1. Log in to the domain name's current registrar's control panel.2. Once logged in, locate the Unlock function and unlock the domain name.3. Find the authorization code, the unique code that identifies each domain name in order to prevent domain hijacking. (Note: The Authorization Code is also known as an "Auth Code," "Auth Info Code," or "EPP code")4. Make sure that you have access to the domain administrative contact email. Two emails will be send once you initiate the transfer with us, one from the losing registrar and one from the gaining registrar (our domain registrar is called: DomainPeople). You have to confirm the transfer by opening the email from our registrar DomainPeople and clicking on the authorization link.5. Once the transfer is authorized, it will take from 5 to 7 days to complete.Keep in mind the following:As per ICANN regulations, a domain name must wait 60 days after its initial registration or any previous transfers to initiate a transfer to another registrar.

The domain transfer fee includes 1 year renewal

The transfer process typically takes from 5 to 7 days.

The domain name transferwon'tchange your current Whois contact information and your name servers

Whois and/or name server changes will not take effect during domain transfer. You have to perform them either before the transfer is initiated or after the transfer completes. In order to use our e-mail or hosting services, you have to make sure to either point your domain to our nameservers or point its DNS records to your hosting and email servers with us.

II. Initiate the transfer process:When you initiate a transfer, you will be asked to supply a few sets of contact information: registrant, billing, admin and technical for the domain name.1. Sign in to SiteControl, then click the Domain Name link under Manage Services.2. Click Domain Transfers in the left-hand side vertical menu, and then Transfer Domains from the same menu. 3. Enter your domain name in the field under the Transfer Domain(s) section and click Transfer. 4. Enter your Authorization/EPP code (it is recommended to use the copy and paste method), click Transfer and proceed with the rest of the checkout process by listing the domain contact details.Once you initiate the transfer, you will receive two e-mail messages both from your current registrar and your new one (our registrar called: DomainPeople). You have to authorize the transfer by opening the e-mail (also known as FOA message) from DomainPeople. If you decide to cancel the transfer, you need to look at the e-mail from your current registrar.

Important Notes: After you start the transfer, you need to confirm/approve the transfer within 5 days by following the instructions in the FOA (Form of Authorization) email. Otherwise the transfer will fail. Some domain name extensions (TLDs), primarily country-code top-level domain names (ccTLDs e.g., domain.co.uk), do not require the use of authorization codes.

III. Important Changes to the Domain Name Registration AgreementOn December 1st, 2016, a new Transfer Policy, mandated by ICANN, went into effect to all accredited Registrars.This new policy briefly states that any change to a domain's Registrant Name, Organization, and/or Email Address will trigger a new Change of Registrant process, during which the domain name will be placed in a 60-day transfer lock.Please note that ICANN allows current Registrants to opt-out of the transfer lock before the Change of Registrant is initiated. If you would like to opt-out or would like to receive more information on the matter, please contact Support.

IV. Registrant Contact Information Change FAQQ: What would trigger this Change of Registrant process?A: Making any change to the first name, last name, organization field, or email within the Registrant contact object, will start the process. An approval email will go out to both the old and new Registrants.Q: What happens if its not an actual transfer but minor updates to first name, last name, email or organization field?A: At this time, any change to any of those fields will begin the Change of Registrant process.Q: Who has to approve the Change of Registrant request?A: Both the new and the prior Registrant need to approve the Change of Registrant request.Q: What if I am both the old and the new Registrant?A: You will be required to approve the Change of Registrant request twice.Q: What happens if the new Registrant approves the request but the old Registrant denies the request?A: This will cancel the whole request and the WHOIS will revert back to the previous Registrants info.Q: What happens if the new Registrant denies the request?A: Then the Change of Registrant request is cancelled and the previous WHOIS info remains the same.Q: What happens if I am the new Registrant and I do not receive the email request to approve the Change of Registrant?A: The process will timeout. You will need to start the process again using a different email address.Q: How long does the new Registrant have to approve the request before it expires/times out?A: 7 days from the change request.Q: What happens if I submit another Change of Registrant request while one is currently pending?A: The first request will be cancelled.Q: After a Change of Registrant, are there any restrictions on transferring that name?A: If you want to transfer and change the Registrant at the same time, you should transfer the domain first, and then the change the Registrant. Failure to do so will result in your domain being locked for 60 days.

Q: Is there any way to opt out of the 60 day lock after a change of Registrant is applied?A: Yes, we will offer the prior Registrant a chance to opt out of the 60 days transfer lock at the time of the initial Change of Registrant request. In order to start the process, please contact our Support Team.

If necessary, you can create new FTP accounts (users) by following these simple steps:

1. Sign in to SiteControl

2. On the SiteControl Home page, click FTP in the Quick Access Tools section.

FTP account type

2.1: Alternatively, you can access the FTP Overview through the Website page. Under Manage Services, click Website. On the Website page, click FTP in the File Manager section.

2. Choose the desired and then click the respective Create Account button. 3. On the Create FTP Account page, follow the instructions below:

Step #1, enter the username of the new FTP account.

Step #2, enter and confirm a password in line with the provided password complexity requirements.

Step #3, choose the account type Additional or Subdirectory FTP Account.

When ready, click on the Create Now button.

3. You will get a confirmation notification that you have successfully created a new FTP account.

Using Open-Xchange (SiteMail Xchange), you can access your e-mail, contacts and calendar at any time from any location, as long as you have Internet connection and a browser. The SMX (Open-Xchange) App Suite webmail interface can be accessed via SiteControl or by going directly to https://sitemailxchange.gate.com

This article contains the following sections:

Access the OX/SMX App Suite webmail directly

Access the OX/SMX App Suite webmail via SiteControl (Recommended if you don't know/have your email password but know your SiteControl login credentials)

I. Access the OX/SMX App Suite webmail directly:

1. Login with your email address and password at https://sitemailxchange.gate.com

SiteControl

II. Access the OX App Suite webmail via SiteControl:

1. Log in to and click the Setup and Manage Email link available on the home page.

Alternatively, you can click on Email icon under Manage Services, which will open the email section of SiteControl. On the new page, you can select Open-Xchange App Suite.

2. On the Open-Xchange Mailboxes page, locate the mailbox you wish to access and click on the corresponding Inbox link

Important Note: If you have multiple web hosting plans under your account, make sure to select the correct domain name first, using the Currently Managing drop-down menu at the top.

Introduction to Fax Over Email

Fax over Email (FoE) allows you to send and receive faxes using only a computer - no fax machine or extra phone line required!

By using FoE instead of traditional fax machines, individuals and companies eliminate the need for fax supplies and repairs, and avoid higher costs of multiple phone lines and page fees. How does it work? Very simple. We give you a local fax number that will be connected to your email address. Using this fax number, you can send and receive any fax document through the Web at a more cost-effective price point. Just as importantly, you can store and organize all incoming and outgoing faxes digitally.

FoE is a completely seamless experience. Anyone can send you a fax like they would anyone else with a traditional fax machine. The only difference is that recipients with traditional fax machines have to retrieve the paper fax document from the fax machine, while you can retrieve and store it completely online.

FoE allows you to:

Send and receive fax documents using only a computer;

Archive sent and received faxes for future reference;

Save time and money;

Send scheduled faxes;

Create your own cover page;

Setup Fax Over Email

To manage Fax over Email, please log in to SiteControl and click Manage Services > Business Center > Gate Fax over Email or directly from the Home Page in SiteControl:

The Overview page appears:

To open the Fax over Email management app, please click either the Fax Number or Manage link associated with the appropriate fax plan.

TIP: You can change the Number Name, which you provided during the Fax over Email order process, at any time. Just click Edit on the overview page (seen above).

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Home Page TabOn the Home Page, you see a summary of sent and received faxes.

Fax Options Tab

In the Fax Options page, you can access your Inbox, Outbox, manage blocked numbers, customize cover pages and send a fax.

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*Receive and View Inbound Faxes

Inbox: Displays a list of all the incoming faxes you received. To view received faxes, click Fax Options in the Fax over Email Overview page.

You can choose to:

View: Opens the fax document as an attachment

Forward: Forwards the fax to another fax number immediately, or schedules it for another time

Block: Prevents subsequent faxes from a specific fax number/sender

Delete: Deletes the fax from the Inbox. You can delete in bulk by clicking the appropriate check boxes next to the unwanted fax(es) and then the Delete Faxes button at the bottom.

Email Fax: E-mails the fax to the designated e-mail address(es) as an attachment. Click the appropriate check boxes next to the fax(es) you wish to e-mail, and click Email Faxes button at the bottom.

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*Block Fax Numbers

To block a fax number, click Fax Options in the Fax over Email Overview page, and then click Blocked Numbers.In the event you receive unwanted faxes, such as fax spams, you can block the originating fax number very easily. In the Add Blocked Numbers field box, enter the fax number you wish to block and click Add Blocked Numbers. (Just enter the number without hyphens, e.g. 5553121234). Alternatively, go to My Fax Inbox and locate the unwanted fax, and then click its corresponding Block link.You can remove a number from this list anytime by returning to the Blocked Numbers page, select the number and click Delete Selected Blocked Numbers.

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*Customize Cover Pages

To view or customize a cover page, click Fax Options in the Fax over Email Overview page, and then click Manage Cover Pages.

You can customize three cover page templates: Standard, Business, and Personal. Use the drop down menu to select the template you wish to customize.

Add a message for the Header in the text box. Optionally, if you wish to add a logo or image to the cover page, then click Browse and locate the image file in your computer. Please note that in order to add a logo, you must select either the Business or Personal template.Click Submit to complete the customization.

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*Send Faxes and View Sent Faxes

To view sent faxes, click Fax Options in the Fax over Email Overview page, and then click My Fax Outbox. To send a fax, there are two methods available.

SiteControl

E-mail Client

To send a fax using SiteControl: Click Fax Options > Send a Fax.

Enter the recipient fax number without dashes or parentheses. This is a required step.

Select a cover page (if any).

Enter the recipient name. This is a required step.

Enter the company name (if any).

Enter your name. This is a required step.

Enter the subject.

Enter a summary message or comment.

Locate the document* in your computer that you wish to fax. This is a required step. (Maximum size of each attachment is 1 MB.)

Click Send Fax Now, or choose to send it later at a scheduled time. Select the day and time, and click Send Scheduled Fax.

Once you click Send Fax Now, two events occur: The recipient receives the fax like any other fax, and you receive an e-mail confirmation with the actual fax document as an attachment.

To send using an e-mail client (such as Outlook)

Locate or create the document* in your computer that you wish to send via fax. If required, be sure to include the cover page onto this document.

In your e-mail client, open a new message.

In the To: field, enter the destination fax number (area code first) followed by @easyhostfax.com For example, [email protected]

Attach the document from Step 1 into the e-mail message like you would any other e-mail attachment.

Click Send. Once the fax is received, a confirmation e-mail will be sent to you. In the event of a problem, the confirmation e-mail will include an error code** and possible explanation.

We strongly encourage you to use PDF or TIFF formats. Other supported file types: GIF, RTF, JPEG, BMP, HTML, TXT, PS. These are the most common image files and document files, so if you have special documents to send that aren't in these formats, you can convert them to these file types on your computer.

The error codes are as follows:

Busy

The fax line dialed was busy

No Answer

The fax line dialed did not answer

No Carrier

The fax line dialed answered, but did not provide fax carrier tone

Transmission Error

There was an error during the transmission of the fax

Bad Fax Format

The format of the supplied file is not supported by the fax server

Fail

This is an unspecified failure

Manage Users Tab

The Manage Users section allows you to change the primary user or add up to two additional fax users. You can pick and choose which user has incoming and/or outgoing fax privileges by checking the appropriate boxes under each user.

To manage users, click Manage Users in the Fax over Email Overview page.

If you click the Send Test button next to a user, the fax server will send a test e-mail message to that e-mail address.

Miscellaneous Options:

Format Type: Select the format of the fax document to be stored in your account. We recommend PDF.

Attach Fax Copy: Based on the Format Type you selected above, copies of your incoming and/or outgoing faxes can be saved as an attachment. We recommend Yes.

Click Update to save any changes made.

Account Information Tab

In the Account Information page you will find monthly usage information for the previous five months.

Where is my fax number located?

How do I upgrade to a higher Fax over Email plan?

How do I view my faxes?

How do I send a fax?

The fax I received is unclear and I cannot read it. What happened?

Im not receiving any faxes in my email inbox. What is happening?

What do the different fax transmit errors mean?

What type of files can I send through Fax over Email?

Where is my fax number located?

On the Home Page of the Fax over Email section in SiteControl.

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Another way to access the app through SiteControl > Manage Services >

Business Center > Gate Fax over Email.

How do I upgrade to a higher Fax over Email plan?

Login to your SiteControl account and choose to manage the Fax over Email application. There is a Change Plan option on the home page.

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How do I view my faxes?

Your faxes will show up in the designated email inbox that you entered. You can also view your inbound faxes by logging in to your SiteControl Fax account online. Please refer to the following instructions: Receive and View Inbound Faxes

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How do I send a fax?

Please click this link to be taken to the step by step guide to send a fax.

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The fax I received is unclear and I cannot read it. What happened?

The sender may have maintenance issues with their fax machine or there may have been a bad connection. If possible, have the sender re-send the fax from a different machine. If the fax comes in properly, tell them to check their other fax machine for problems. If the problem was the connection, try the fax again.

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Im not receiving any faxes in my email inbox. What is happening?

Log into the Fax over Email application and check your fax inbox. If there are faxes in the fax inbox, but not in your email inbox, make sure you have entered the correct email address to receive the faxes via email. If faxes are not showing up in your fax inbox, please make sure that your account is active. If these are not the problems, please contact Technical Support for assistance.

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What do the different fax transmit errors mean?

There are a variety of reasons a fax may fail to send:

Busy - The fax line dialed was busy.

No Answer - The fax line dialed did not answer.

No Carrier - The fax line dialed answered, but did not provide fax carrier tone.

Transmission Error - There was an error during the transmission of the fax.

Bad Fax Format - The format of the supplied file is not supported by the fax server.

Fail - This is an unspecified failure.

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What type of files can I send through Fax over Email?

We strongly encourage you to use PDF or TIFF formats. Other supported file types: GIF, RTF, JPEG, BMP, HTML, TXT, PS. These are the most common image files and document files, so if you have special documents to send that aren't in these formats, you can convert them to these file types on your computer.

The php.ini file is a PHP configuration file that can change the values of certain PHP directives and activate additional PHP modules/extensions. That file is created in the cgi-bin folder of your Linux Websites Hosting space. The file can be edited via text editor. You can find the directives that can be managed via php.ini file here.

This article contains the following sections:

What is a php.ini file?

How to create and upload a php.ini file?

What can the php.ini file be used for?

I. What is a php.ini file?The php.ini file is where you configure custom PHP settings. You can use the default settings for the server, change specific settings by editing the existing php.ini, or create a new text file and name it php.ini.

You can use the default settings but in some occasions you might need to update them to suit your individual needs. In that occasion you will have to create the file.

II. How to create and upload a php.ini file?You can create such a file with text editors such as Notepad, Wordpad, etc. You should name the file exactly php.ini as otherwise it will not work.Use your preferred text editor, create a file named php.ini on your desktop or any other local folder, add the desired configuration values and then upload the file using an FTP client. Instructions on how to establish an FTP connection can be found here. Once you establish the FTP connection you have to drag and drop the newly created file from your computer to the cgi-bin folder on your hosting space.

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III. What can the php.ini file be used for?Most of the settings listed here can be adjusted via this file. Here, we will provide you with the most commonly updated settings with a php.ini file:

3.1 file_uploads - By default, this is set to On. If you want to update it the text that you will need to add is:

file_uploads = OFF

3.2 max_execution_time - What this settings does is to configure the execution time which is the total time the script runs, including database queries, regardless whether it's running in loops or not.By default, this value is set to 30 (in seconds). If you want to update it, the text that you will need to add is:

max_execution_time = (the value that you want this to be set)

3.3 max_file_uploads - It allows you to increase or decrease the number of files that can be uploaded. By default, this value is set to 20. If you want to update it, the text that you will need to add is:

max_file_uploads = (the value that you want this to be set)

3.4 memory_limit - This value shows how much RAM on the server can be used to process a certain script of yours, before an 500 Internal Server Error is displayed by the browser. By default, this value is set to 128 MB and that should be more than enough. However, if you want to update it, the text that you will need to add is:

memory_limit = (the value that you want this to be set - ex. 256M)

3.5 post_max_size - Using that value, you will set the Maximum size of POST data that PHP will accept. By default, this value is set to 8 MB. If you want to update it, the text that you will need to add is:

post_max_size = (the value that you want this to be set - ex. 20M)

3.6 upload_max_filesize - This value will allow you to upload a larger file if that is needed. By default, this value is set to 2 MB. If you want to update it, the text that you will need to add is:

upload_max_filesize = (the value that you want this to be set - ex. 20M)

Important: Keep in mind that if you are going to update this value, you will have to update the post_max_size with the same value. If you want to know what the PHP settings for your hosting space are, you can follow the instructions provided in this article.

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If you already have an account with us, you can register new domain name(s) directly through your SiteControl:

First, you will have to log into your SiteControl.

Then, click on the Domain Name icon. BACK TO TOP

Then type the desired domain name in the Find New Domain Name (s) box and check if it is available for registration by clicking on Search.

On the next page you will see a list of suggested domain names and their according price. If your domain name is available, you will be able to check the checkbox on its left side. That will mark it and you will be able to click on Continue. If the domain name that you searched for is not available, you will be able to choose from a list of similar domain names.

Important: If the domain name that you search is already registered with another registrar, you can find instructions how to transfer it here.

After that, you will have to choose the term for which you want to register the domain name in years. From the Set Years drop-down menu, you can select a term of 1 to 9 years. Then, click on Continue.

Important: At any time after the successful registration of the domain name, you will be able to renew it for another 1 to 9 years. You can find out how to renew your domain name here.

On the next page you will have to add the registrant information (registrant, billing, administrative and technical contact information). There are options to import the contact information from your account with us, to import all the contact information from another domain that you have in your account or to manually enter the contact information. After you are done, you will have to click the Continue button on the bottom of the page.

Important: You should make sure that the contact information is correct as after the domain name registration is successful a verification process will be initiated. If the verification process is not completed, you risk the suspension of your domain name. More information on the process can be found here.

Then review and accept the Registration Agreement

All that is left is to actually click on Purchase Now on the next page

Now you have your new domain name

You can find more information on how to manage your domain name post the registration in our Domain Registrations, NameServers & DNS category.

You can renew your domain name through the SiteControl interface at any time or set your domain for automatic renewal 15 days before its expiration date.

This article contains the following sections:

How do I renew my domain name?

How do I check my domain's current expiration date?

My domain name has expired, can I still renew it?

Do I need to wait until my domain expires before I can renew it?

What is domain auto-renewal?

I. How do I renew my domain name?1. Start by logging into SiteControl with your username and password:2. Click on the Domain Name link (under Manage Services) from the Home page. The Domain Names page will show all your active domain names along with the days remaining before they expire.

a. To renew a single domain, click Renew on the right of the domain in question. b. To renew multiple domains, check the boxes next to each domain name you wish renew and click the Renew button located at the top left corner of the domain summary table. 3. Select the number of years you would like to renew and then click on the Renew Selected Domains button.4. Review the authorization page and click on the Renew Now button to confirm your renewal request. 5. You will get a confirmation notification within SiteControl that your renewal request was received. Please be advised that if the domain name renewal is successful, the system will send confirmation email to the primary account contact email address.

Important Note: The renewal of your domain name will fail if you do not have a valid payment method on file. Make sure to update it within SiteControl or to contact our Customer Service / Billing Support for further help.

II. How will I know when my domain name is up for renewal?You can view how many days remain before your domain name is up for renewal in SiteControl in the Domain Name section. Follow steps 1 and 2 in Section I of this article. We will also send email renewal notices to the primary account contact/email address on file in the period before your domain name expires. Please ensure that your contact email address is up to date.

III. My domain name has expired. Can I still renew it?Yes. After your domain name expires, we will attempt to hold it for you for up to 30 days from the expiration date. During this time you may renew your domain name at the regular renewal price from within SiteControl by following the instructions in Section I of this article. At the end of these 30 days the domain name will be closed by our system. The domain is then held by the Registry for approximately 30 days more. This is known as the domain Redemption Period and applies for most of the popular domain extensions such as .com, .net, and .org, .info, .biz, and .us. You can try to renew and regain access to your domain name while it is in Redemption. There is a Registry Redemption Fee of $125.00.You must contact Customer Service to redeem your domain name if it is in Redemption.

Note: The Domain Name life-cycle after the expiration date doesn't work with fixed dates, so if your domain name has expired and you want to continue using it, our advice is to renew it immediately.

IV. Do I need to wait until my domain expires before I renew it?No. If you want to keep your domain name then the best thing to do is to renew as early as possible. This will reduce the risk of losing the domain.You can renew it any time before it expires. You will not lose any remaining time on your domain registration. We will extend your current registration term with the number of years you have selected to renew your domain for.This gives you the flexibility to renew your domain name when it is convenient for you. We highly recommend renewing your domain name as soon as possible to avoid unintentional expiration.

V. What is domain auto-renewal?The Auto-renew feature, if activated, will automatically renew your domain name 15 days before its expiration date. To use the auto-renew feature, either your default payment method must be set to Credit Card (recommended), Direct Debit or one-time payment for the renewal fee must be processed in advance. If your domain is set to auto-renew, then your account will be charged the current 1 year renewal price for the domain name.

Important Note: Even though your domain name is scheduled for auto-renewal and you receive AutoRenew notification emails, youwon'tsee an outstanding balance under your account for the domain renewal fee in advance. Fifteen days prior the domain expiration date our billing system will try to process a payment and renew your domain. Keep in mind that if the payment is not successful, the auto-renewal will fail and it will be automatically disabled by the system. In this case, you need to set a new valid default payment method and then to manually renew your domain name via SiteControl.

Registrant Contact Email Verification FAQ

What is a registrant contact email verification?

How long does the verification process take to complete?

Why did I get an email from [email protected] stating I have to verify my registrant contact?

What happens if I don't complete the verification process?

Why did I not receive the verification email, how can I get it resent?

Why is my domain resolving to a website that says my domain has been suspended?

I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?

DNR FAQs

Where can I learn more about my benefits and responsibilities as a gTLD registrant?

Where can I find gTLD registrant educational material as published by ICANN?

Registrant Contact Information Change and FAQ

Important Changes to the Domain Name Registration Agreement

On December 1st, 2016, a new Transfer Policy, mandated by ICANN, went into effect to all accredited Registrars.This new policy briefly states that any change to a domain's Registrant Name, Organization, and/or Email Address will trigger a new Change of Registrant process, during which the domain name will be placed in a 60-day transfer lock.Please note that ICANN allows current Registrants to opt-out of the transfer lock before the Change of Registrant is initiated. If you would like to opt-out or would like to receive more information on the matter, please contact Support.

Registrant Contact Information Change FAQ

What is a registrant contact email verification? Effective January 1st, 2014, as mandated by ICANN all new registrations of generic Top Level Domains (gTLDs) must be subject to a registrant email verification process by the sponsoring registrar. If your registrant contact has not previously been verified by the DomainPeople.com registrar, you will be receiving an email verification message addressed from DomainPeople.com with instructions to quickly and easily verify your contact by clicking on a link to complete your email verification. Once your contact is verified you will not be subject to any future verification for domains using the same verified contact. We advise you to complete the verification as soon as possible to avoid domain suspension that will result if your verification is not completed within 15 days of your registration, or the date that you change the first name, last name, or email address of the registrant contact of a gTLD registration. Domains registered prior to January 1st 2014 will only be subject to email verification if and when the first name, last name, or email address of the registrant contact information is updated.

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How long does the verification process take to complete?Your registrant contact will be considered verified the moment you click on the verification link in the email you receive. You will also be presented with a verification confirmation page. If you continue to use the same registrant contact for future domain registrations, you will not be required to verify your contact again.

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Why did I get an email from [email protected] stating I have to verify my registrant contact?DomainPeople is the ICANN accredited registrar that maintains your domain name registration, and as an ICANN registrar, DomainPeople is required to verify new and updated registrant contacts through an email verification process.

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What happens if I don't complete the verification process?If you do not complete the verification process, ICANN requires registrars to suspend the domain name registration if a registrant contact is not verified within 15 days. If you do not verify within the 15 day window, the name servers for the domain will change and the domains will resolve to a suspension page. The suspension page will enable you to have the verification email resent. Once the verification is completed, the name servers will return to their previous values but is can take up to 48 hours for the DNS to propagate.

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Why did I not receive the verification email, how can I get it resent?The verification email is sent to the registrant email address that appears on the Whois report for a domain. Please login to your online account manager to confirm the email address is correct. If it is incorrect, simply update the email with the correct spelling and the verification email will automatically be resent to the updated email address within 30 minutes. If your email address is correct, or if you do not receive the verification email after making an update, please contact our support department for assistance.

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Why is my domain resolving to a website that says my domain has been suspended?If you do not complete the verification process within 15 days, your domain will start to resolve to a website stating the domain is suspended and is pending verification. The page will contain a button to click that will resend the verification email to the registrant's email address. Once the verification is completed, the domain name servers will return to their previous values and the suspension site will display a confirmation stating the verification has completed and that the original website will come back online within 24 to 48 hours.

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I completed the verification after my domain was suspended but the domain is still resolving to the suspended website, why?If you complete the verification after your domain is suspended, the suspension website will indicate that the verification has completed and the original site will come back online within 24 to 48 hours. If your website does not return after 48 hours, please contact our support department for assistance.

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DNR FAQsWhere can I learn more about my benefits and responsibilities as a gTLD registrant?ICANN has published a list of registrant benefits and responsibilities on its website located at: http://www.icann.org/en/resources/registrars/registrant-rights/benefits

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Where can I find gTLD registrant educational material as published by ICANN?You can find gTLD registrant educational material on the ICANN website at: http://www.icann.org/en/resources/registrars/registrant-rights/educational

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Registrant Contact Information Change FAQ

Q: What would trigger this change of Registrant process?A: Making any change to the first name, last name, organization field, or email within the Registrant contact object, will start the process. An approval email will go out to both the old and new Registrants. Q: What happens if its not an actual transfer but minor updates to first name, last name, email or organization field?A: At this time, any change to any of those fields will begin the change of Registrant process. Q: Who has to approve the change of Registrant request?A: Both the new and the prior Registrant need to approve the change of Registrant request. Q: What if I am both the old and the new Registrant?A: You will be required to approve the change of Registrant request twice. Q: What happens if the new Registrant approves the request but the old Registrant denies the request?A: This will cancel the whole request and the WHOIS will revert back to the previous Registrants info. Q: What happens if the new Registrant denies the request?A: Then the change of Registrant request is cancelled and the previous WHOIS info remains the same. Q: What happens if I am the new Registrant and I do not receive the email request to approve the change of Registrant?A: The process will timeout. You will need to start the process again using a different email address. Q: How long does the new Registrant have to approve the request before it expires/times out?A: 7 days from the change request. Q: What happens if I submit another change of Registrant request when one is currently pending?A: The first request will be cancelled. Q: After a Change of Registrant, are there any restrictions on transferring that name?A: If you want to transfer and change the Registrant at the same time, you should transfer the domain first, and then the change the Registrant. Failure to do so will result in your domain being locked for 60 days. Q: Is there any way to opt out of the 60 day lock after a change of Registrant is applied?A: Yes, we will offer the prior Registrant a chance to opt out of the 60 days transfer lock at the time of the initial Change of Registrant request. In order to start the process, please contact our Support Team.

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A domain name alias is a registered domain name that points to another domain. Many companies choose to register several different domains, typically variations of the same domain name, and have them all point to the same central Web site.

For example, if your main website was www.example.com, you could also set up a domain alias using www.example1.com. When someone types in www.example1.com, they would be directed to your main website, but they would still see www.example1.com in their browser address bar. A domain alias preserves the original address that a person types in.

Registering multiple domain names for the same site not only brings the largest draw to your site but it also can prevent competitors from poaching your potential customers.

When choosing multiple domain names-or aliases-for the same site, consider variations of your name such as common misspellings as well as both singular and plural versions of the same name.

Note: Before you can set up a domain name alias, you must first register the domain name you want to use as the alias. The process described in this article only enables the domain alias feature, it does not register the domain name. If the domain name you wish to use as the alias already exists under your account, then simply create the alias. Alternatively, if it is registered elsewhere, then you must change its name severs to ours.

To set up a domain name alias:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the Domain Alias link. You can also click Domain Alias in the left navigation panel in SiteControl. BACK TO TOP

Select the proper domain name from the Currently Managing drop-down menu.

The Domain Alias Summary page displays any existing domain name aliases that have already been set up for your domain. (If any)

Click Create to display the Create Domain Alias page.

Enter the name of the domain you want to use as an alias. Do not include the "www" prefix.

Click Create Now.

A Request(s) Successfully Received message appears.Note: In case you are exceeding the number of Free Domain Aliases included in your plan, you will be prompted to authorize the request by clicking on Purchase Now.

Your new domain name alias will appear on the Domain Name Alias summary page.

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Difference between Domain Forwarding and Domain Alias:

Domain Forwarding displays the destination domain name in the browser URL address bar. Domain Alias, however, will display the alias domain name and not the destination domain name in the address bar.

The variety of redirecting methods have different HTTP statuses and their effect on the SEO (Search engine optimization) of the website.

Domain Forwarding Location: HTTP/1.1 301 Moved Permanently (recommended for SEO)

Domain Forwarding Frame: HTTP/1.1 200 OK

Domain Alias: HTTP/1.1 200 OK

To review the usage of your Web Storage:

In the home page in SiteControl on the left side of the screen, locate the Usage sidebar and click the View Usage button. BACK TO TOP

The Usage side bar expands and you can select a specific domain from the drop-down menu to view the usage and the temporary domain for it.

Note: The Temporary Domain is always pointed to your Gate web storage space and can be used to review and connect to the content on the Gate servers without the need of pointing your domain to us.

In the Web Storage Space section, you can purchase, remove or view your monthly usage statistics for any of your domain names by selecting a specific domain name.To purchase Additional Web Storage Space:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Stats & Usage section.

Click the Web Storage Space link. You can also click Web Storage Space in the left navigation panel in SiteControl.

The Web Storage Space Overview page appears. You can select a specific domain from the drop-down menu next to Currently Managing. Click purchase storage.

In the Purchase Web Storage Space page, click Purchase.

The Purchase Web Storage Space Pre-confirmation page appears. Click Purchase Now.

The Purchase Web Storage Space Confirmation message appears to let you know that you have successfully purchased 1 GB more space for your website.

Besides the standard FTP access, with the VPS hosting you have the option to log in to the server as a Root or an Administrator role (based on the OS - Linux or Windows). This role gives you a lot more access and functionality to make changes on the server.

Connecting to your Windows based VPS as Administrator

You can connect to your Windows based VPS by using the Remote Desktop Connection tool, which is builtin into your Windows OS.

Open Remote Desktop Connection by clicking the Start button

In the search box, type Remote Desktop Connection

In the list of results, click Remote Desktop Connection

You will now be prompted to enter the IP address of the VPS, which can be found in the "VPS Provisioning Successfully Completed" email we've sent you

SiteControl

Once the IP address is entered, you will be prompted for a username and password (the username is always Administrator), which are also provided in the same email

Clicking connect will now launch remote desktop, and you will be connected as Administrator to your Windows VPS

Note: If you want to connect to a Windows based VPS via Mac, please check on this article. Connecting to your Linux based VPS as RootConnecting your Linux based VPS will require a terminal. If you do not currently have one, you can download a program like PuTTY. Please have in mind that this is just a suggestion, and feel free to use any terminal software available that can establish SSH connections.

You can download PuTTY from here

Save the EXE file (for example on your Desktop) and run itNote: You may receive a warning that the publisher cannot be verified but if you have downloaded this program from a good source, select Run. While Gate cannot vouch for third-party servers, the link provided above is generally a good source for PuTTY.

Enter your connection settings:

Host Name: the IP address of the VPS (can be found in the "VPS Provisioning Successfully Completed" email from Gate)

Port: 22 (leave as default)

Connection Type: SSH (leave as default)

Click Open to start the SSH session

If this is your first time connecting to the server from this computer, you will see the following output. Accept the connection by clicking Yes

Once the SSH Connection is open, you should see a terminal prompt asking for your username, so type in "root" (without the quotes):login as: root

Next, enter the Root password (can be found in the "VPS Provisioning Successfully Completed" email from Gate). Please note that you will NOT see your cursor moving, or any characters typed (such as ******), when typing your password. This is a standard PuTTY security feature. Hit enter.

If there are no error messages, you should be logged into your server as a Root with the SSH protocol.

What if Idon'twant to connect via terminal or remote desktop?Additionally, there is the option to use a Control Panel to manage your VPS. Gate provides two different Control Panels with the VPS product - Plesk or cPanel. They are usually included in the ordering process; however, in case your VPS is without one, you can order it easily by following the below steps:

Log in to

Go to VPS Server under Manage Services

Make sure to select the correct VPS from the Currently Managing drop down in case you have multiple VPS servers with us.

On the Control Panel section, click on Order More and follow the instructions

Important: It might take up to a couple of hours for the Control Panel to get fully provisioned.

404 Errors

On any given Web server, numerical codes are used to represent various server (or Web site) errors. The 404 error represents a Web site's failure to find a page sought by a visitor. Generally, there are two causes for a 404 error:

the page does not exist at all

the page name was misspelled by the visitor on his/her browser (or by you in your Web development tool).

The 404 error page is thus the Web page that displays on a browser whenever the error is triggered.

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You do not necessarily need to customize this page, as the default 404 page already exists and informs visitors that a "file could not be found". However, the use of this tool is an opportunity for you to not only tailor the message to your specific audience, but also add design and navigation elements that previously did not exist.

To enable 404 Error Customization:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the 404 Error Customization link. You can also click 404 Error Customization in the left navigation panel in SiteControl.

On the Custom 404 Overview page, select the proper domain name from the Currently Managing drop-down menu.

The 404 Error Customization page appears. Click Activate.

In the Create 404 Error Page, enter a page title. Ex. Example Error Page.

You can also edit your Custom 404 page by clicking and typing in one of the three individual sections of our 404 editor.

Click Continue.

A confirmation message appears letting you know that you have successfully activated your 404 Error page.

404 Error Mini FAQ

To what extent can I customize it?

You can:

Change the title/header of the page.

Change the error message (including the use of HTML).

Add up to four links.

Add/delete an image file.

Please note that you do not have COMPLETE control over the look and feel of the 404 page using this tool. However, it is possible to have complete control by bypassing this tool and downloading the actual 404 page itself (missing.html), with which you can then edit with your favorite HTML editor and upload back onto the server.

In future releases of the 404 Error Customization tool you will be provided additional customization options.

Can I use HTML?

Yes, you can use HTML when entering the error message in the 404 error customization editor. Please note that nowhere else will you be able to use HTML coding in the editor.

Can I add an image to the 404 page? Where does it go?

Yes, the 404 Error Customization editor includes an upload tool for this purpose. When you upload an image file using the editor, it creates a folder in your Web directory called "404_page_images" and places all image files into that folder.

Will it work on any browser?

Yes, any browser will be able to recognize the conditions under which a 404 error is triggered and in turn display the 404 error page (whether customized or not).

What is the name of the actual 404 page? What if I accidentally delete it?

The filename of the 404 error page is missing.html and is located in the main Web directory. If you used the 404 Error Customization tool to edit the page and accidentally deleted it, then simply return to the 404 Error Customization editor in your control panel and click Update button; the last known update should already be visible. Even if you didn't use the tool, you can still recreate the page by using the tool.

Can I use it in conjunction with Website Builder?

Yes, in fact, it can be used in conjunction with any Web design development tool since the 404 Error tool only affects the missing.html page.

Urchin is an advanced, Web site analytics software system designed for use by organizations of all sizes. Urchin provides an intuitive, browser-based interface and offers, among other things, flexible date-range reporting, filtering, a search function and an export utility.

Our Urchin implementation also provides support for the optional Urchin Tracking Module (UTM). This system makes it possible for you to track "Unique Visitors" to your site using a combination of server- and client-side technology including cookies. The UTM technology enables Web site owners to identify more precisely unique visitors, click paths, and return loyalty metrics including first time visitors, returning visitors and frequency of use.

Upgrading to Urchin and Accessing Urchin statistics

Installing the optional Urchin Tracking Module

Upgrading to Urchin and Accessing Urchin Statistics.

To activate Urchin:

In the home page in SiteControl under the Quick Access tools section, click the Web Stats link. BACK TO TOP

The Web Stats Overview page appears. Scroll down and click Upgrade.

The Advanced Urchin Webstats page appears.

In the Default Page field, enter the name of your default Web site page (home page). Ex. index.html

Select Enabled from the drop-down menu next to the UTM field to enable the UTM tracking module.

Click Upgrade Now.

The Advanced Urchin Confirmation message appears.

After Urchin is activated, a screen appears from where you can manage and view your Urchin Stats. To view your Urchin Stats reports, click View Stats.

The Urchin main window appears. You can access detailed instructions for working with Urchin by clicking the Help Information button.

Installing the optional Urchin Tracking Module (UTM)

Portions of this section courtesy of and copyrighted by Urchin Software Corporation.

"There are two components to the Urchin Tracking Module System: the UTM Sensor, which is a lightweight module installed into the content of the website; and the UTM Engine which is part of the log processing Urchin Engine. The UTM Sensor enables client-side data collection, which is then funneled back through the web server augmenting the normal logfile. The client-side information is combined with the existing server-side data by the UTM Engine to provide a more accurate and complete picture of web site activity.

The UTM Sensor is a small amount of JavaScript code that accomplishes two important functions. First, the Sensor negates the effects of caching by forcing at least one hit to progress to the original web server for each pageview. The impact on the server is minimal, and the details about the additional hit are logged into the normal web log files resulting in a more complete data set. Secondly, the UTM Sensor uniquely identifies each visitor by using client-side cookies to keep track of the first time and returning visitors. The cookie identifier is a communication tag only viewable to your web server in the same nature as session ids. It is not a third party cookie, which provides information outside your system, violating many privacy policies."

Installation of the UTM Sensor involves two basic steps:

First, you must enable UTM and download the necessary files.

Second, you must install the UTM Sensor into your HTML content.

Detailed instructions for completing both of these tasks follow.

Note: In order to enable the UTM, you must have already upgraded your statistics to Urchin by requesting it within SiteControl. For details on requesting and activating features, see Plan Details located in My Account under My Services.

To install the Urchin Tracking Module:

Upgrade to Urchin Advanced Statistics.

Enable the Urchin Tracking Module (UTM) in the Advanced Urchin Webstats page.

Download the Urchin_UTM.zip file to your local computer. You can find this file at the following URL or at the bottom of this article.

Download the Urchin_UTM.zip

Insert the UTM sensor into your HTML content.

To insert the UTM Sensor into your HTML content:

You must insert the JavaScript and GIF components of the UTM Sensor into the HTML content of your site. To ensure the most accurate reporting possible, you must insert this in every page of your site.

Both pieces necessary for completing this step are included in the Urchin_UTM_v5.zip file you downloaded in the previous section. Within this Zip file, locate the following two files:

__utm.js

__utm.gif

Open the __utm.js file in an HTML editor like NotePad. Locate the following two variables in the User Setting section:

var __utmdn="auto"; /*-- (auto|none|domain) set the domain name for cookies --*/

var __utmgifpath="/__utm.gif"; /*-- set the web path to the __utm.gif file --*/

Replace the text within quotes ( " " ) with the information specific to your domain. For example, replace auto with your domain name as it appears in SiteControl. If necessary, replace /__utm.gif with the relative path to the location where you will upload the __utm.gif file (described in the next section).

Save the __utm.gif file and then upload both of these files to the root directory (www/) of your web site. Be sure that you do not change the names of these files.

Once these files are in place, you need to include the __utm.js file at the beginning of each Web page within your Web site. If your site uses server-side includes and you use a header include for each file, you can include the UTM in the beginning of this include file only. It will then automatically be a part of each Web page. For static HTML sites that do not use includes, you need to modify and add the UTM entry to each page individually. For dynamic sites that use a content-generation engine, the UTM can be included at the beginning of the template that is delivered to the visitors.

Regardless of which method you use, the following line of code should be included in the beginning of each HTML page that is delivered to the visitor. Note that there are two underscores at the beginning of the file name.

<script src="/__utm.js"></script>(...existing content....)<html><head>....

Note: If you have chosen to place the __utm.js file in a location other than your root directory (www/), be sure to make the appropriate changes to the src attribute of the <script> element.

Understanding Bandwidth

Bandwidth refers to the amount of data that can be transferred from your Website to the world in a given period of time. In the Web hosting industry, this time period usually is one month. We provide a generous amount of bandwidth, but if you go over this amount, then you end up paying an extra fee.

50 gigabytes of bandwidth is quite a bit. For example, if the total size of all the files on your website was 1 megabyte, if someone visited every page in the website they would use 1 megabyte of bandwidth. 1 gigabyte = 1000 megabytes, so you would be able to have 50,000 people visit every page on your site in a month.

Bandwidth becomes more of an issue if you have large files such as video or audio that people download.

Accessing Bandwidth Info

To access Bandwidth information, log in to SiteControl, select the Manage Services tab, and click on the Stats and Usage link:

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Then, on the Stats & Usage page, click on the Bandwidth link:

Viewing Bandwidth Information

On the Bandwidth page, information on the bandwidth used is displayed automatically, in bytes.

1000 bytes = 1 kilobyte

1000 kilobytes = 1 megabyte

1000 megabytes = 1 gigabyte

To view more detailed information, you can select a different beginning date and end date and clicking the View Stats button.

Analog is a program that provides you with detailed statistics that enable you to analyze your site's traffic. It provides a variety of information such as the most popular pages on your site, the average number of requests per day and the average amount of data transferred each day. You can access these reports in two ways:

By clicking Website Stats under the Quick Access Tools section and then clicking View Stats under Actions

By pointing your browser to http://[domainname]/stats/ (e.g., http://domainname.com/stats)

Regardless of which statistics program is used (Analog or Urchin, or even your own), the source of the data is the Raw Access Log File. Based on the raw log file, Analog statistics are generated every Sunday approximately between 3am and 6am CST. Thus real-time or daily statistics are NOT available in Analog during that day or week; you will always have to wait until Sunday to view the previous week's data.

Also, keep in mind that the Access Log Files are kept for 14 days. Once Analog uses it on Sunday to generate the statistics, the system will refresh the log file so that the subsequent week's data can be collected.

The Raw Access Log File is a text file that contains sequential and analyzed Web site statistical data. On its own, it would be difficult to make use of the data. However, when statistical programs such as Analog and Urchin use the data contained in the raw log file its value becomes readily apparent.

Based on the raw log file, Analog statistics are generated every Sunday approximately between 3am and 6am CST, and Urchin statistics are generated once a day.

To download the access log file:

1. For Linux and Windows Website Hosting customers, the access log files are located in your home directory:

~/logs

2. In addition to storing these log files locally, you can also use them in your own desktop statistics program.

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SiteControl provides a Web-based tool that enables you to quickly and easily password-protect selected directories on your Web server. You can use this tool to create users, assign them to groups, and then grant rights to specific directories to these groups of users. When a user attempts to access a password-protected directory, a log in prompt will appear before access is granted.

Caution: If you are using Microsoft FrontPage, you cannot use PPD. If you need to password protect directories, you can use FrontPage's built-in security features.

Enabling PPD is essentially a three-step process:

create a User;

create a Group to which that user belongs;

select the directory you wish to protect and allow a Group to access it.

To enable PPD

To delete a user, group or directory

To manage a user

To manage a group

To manage a directory

To enable PPD:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the Password Protected Directory link. You can also click Password Protected Directory in the left navigation panel in SiteControl. BACK TO TOP

Select the proper domain name from the Currently Managing drop-down menu.

Under the Users column, click Add New.

Enter the username and password.Note: Usernames must be between 4-19 characters long and can only contain alphanumeric characters, dots ("."), underscores ("_"), and dashes ("-"). Passwords must have at least 6 characters, must contain at least 1 non-alphabetic character and cannot contain the following characters: &`'""\/<>$#.Click Submit. You should now see the user listed under the Users column.

Repeat Steps 6 and 7 for additional users.NOTE: These users are independent of any e-mail or FTP users currently active in your account, and are solely restricted to PPD. Furthermore, PPD users can login to password-protected directories using only the username and password you assign above, so please take note of the information and pass it onto the appropriate person once all the steps below are completed.

Once users have been created, you must create Group(s) to which those users belong. Remember, only groups can be assigned access, not users.

Under the Groups column, click Add New.

Enter the name of the group in the Group Name field.Note: Group names must be must be between 4-19 characters long and can only contain alphanumeric characters, dots ("."), underscores ("_"), and dashes ("-").In the "Not in Group" list, select the user(s) you wish to add to this group and then click the right arrow >> button so that it appears in the "In Group" list. HINT: To highlight more than one user at a time, press and hold the CTRL key while selecting the users.

Click Submit. You should now see the group listed under the Groups column.

Repeat Steps 10-12 for additional groups.

Now you can select the directory to be password-protected.

Under the Directories column, click Add New.

In the Path field, select the directory you wish to protect. Only existing directories will be displayed.Enter a name or phrase in the Realm field. This will be the name/phrase that is displayed to the user when he/she tries to access the protected directory.In the "Forbidden Group" list, select the group(s) you wish to grant access and then click the right arrow >> button so that it appears in the "Allowed Group" list. HINT: To highlight more than one group at a time, press and hold the CTRL key while selecting the groups.

Click Submit.

You should now see the directory listed under the Directories column.

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To delete a user, group or directory:

Follow Steps 1-5.

To delete, check the box next to the appropriate user, group or directory.

Click Delete Selected.NOTE: Deleting a user removes that PPD user name completely from the password protection system. The user name will no longer be valid and cannot be used to access any of the directories.NOTE: Deleting a group removes it from the system, but the users who were in that group are not deleted. To provide them access to a directory, you must add them to another group and grant that group access to a directory.NOTE: When you delete a directory, the physical directory is not removed from the Web server, but the group associations for that directory are removed.

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To manage users:

Follow Steps 1-5.

Manage Users allows you to change the users password or disable the user. Disabling a user name temporarily suspends all of its privileges, but does not remove it from the groups to which it belongs.

To change the password, simply enter the new password in the "Change Password" and "Re-type password" fields, and click Submit.

To disable the user name, enter the user's current password in the "Re-type password" field, check the box next to Disabled and click Submit.

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To manage groups:

Follow Steps 1-5.

Manage Group allows you to rename the group or modify its user members.

Under the Groups column, click the group you wish to manage.

To change the group name, enter a new name in the Rename Group field and click Submit.

To add a user to the group, select the name in the "Not In Group" list, and then click the >> button. You can CTRL-select multiple users.Click Submit.

To remove a user from the group, select the name in the "In Group" list, and then click the << button. You can CTRL-select multiple users.Click Submit.

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To manage directories:

Follow Steps 1-5.

Manage Directory allows you to change the name of the Realm or modify the set of groups that is allowed to access the directory.

Under the Directories column, click the directory you wish to manage.

To change the Realm name, enter a new name in the Rename Realm field and click Submit.

To add a group to the directory, select the group name in the "Forbidden Group" list, and then click the >> button. You can CTRL-select multiple users.Click Submit.

To remove a group from the directory, select the group name in the "Allowed Group" list, and then click the << button. You can CTRL-select multiple users.Click Submit.

The Add-On Site feature is essentially three features in one:

It has domain forwarding capabilities;

It serves as a sub-directory domain;

It connects multiple domains you own to one hosting plan.

Using Add-On Site, you can redirect any domain that you own (whether it's registered with us or not) to a specific directory within a domain that is hosted with us. For example, you have a hosting plan using example.com as the domain name, and you decide to register example1.com. Now, instead of ordering an entirely separate hosting plan just for example1.com, you can create a sub-directory called "example1" in example.com and then seamlessly redirect example1.com to that sub-directory giving the illusion that it exists entirely unto itself. You can repeat the process for example2.com, example3.com, etc - as many as you want.

From your perspective, anyone who visits http://example1.com views the content of whatever you upload to http://example.com/example1; from the visitor's perspective, they simply view the home page of a web site called example1.com.

Important Note: You may not use this feature to resell web hosting. Attempts to do so are a violation of our terms of use.

To activate Add-On Sites:

Sign in to SiteControl.

Go to Manage Services tab.

Go to Website section.

Scroll down, find and click the Add-On Sites link. You can also click Add-On Sites in the left navigation panel in SiteControl. BACK TO TOP

Select the proper domain name from the Currently Managing drop-down menu.

Click Create New Add-On Site to select the secondary domain you wish to point to your primary domain's sub-directory.

On the top half of the subsequent page, you are asked to choose either a domain that is already associated with your account or a domain that exists elsewhere.

If the secondary domain you wish to point to a sub-directory in the primary domain is already part of your account, then check the radio button next to "Use a domain that is already associated with your account" and select it using the drop-down menu:If you selected this option, then skip to Step 10.

If, however, the secondary domain exists at another provider, then check the radio button next to "Use a domain that is not already associated with your account" and enter the name of that domain in the Domain field. Please do not type "www" - enter just the domain name:If you selected this option, then you must log in to this domain name provider's control panel and adjust its DNS settings. Once you have accessed its DNS zone record, change its "CNAME" setting to point to your primary domain with us. Depending on that provider, it can take anywhere from four hours to a day for the change to take effect.You can proceed to Step 10 without completing the DNS change first, but it must be done in order for the Add-On Site feature to function.

In the Directory field, enter the name of the sub-directory to which the secondary domain should point. If that sub-directory does not already exist in your primary domain, then it will be automatically created for you.

As part of the Add-On Site feature, a sub-directory FTP account will be created. Its User Name will automatically be the name of the sub-directory. In our example, the user name is "example1". All you have to do is enter the password in the User section.Please note that there can be only one user name per Add-On Site. In terms of access, the sub-directory user can access only the assigned sub-directory and nowhere else in the domain. On the other hand, the domain's Master user can view the contents of the sub-directory, but cannot change its content.

Click Create.

You will see a Add-On Site Confirmation message. You can click Back to Overview.

On the Add-On Sites Overview page you can view and manage the Add-On Site.

The referrer log or file stores information about visitors from other websites to your website. The information contains data about the URLs that your website visitors came from. The referrer log enables Analog to convert IP addresses to real domain names. By default, Analog will only display the IP addresses of your visitors. If you prefer to see their domain names, then please order the referrer log.

To enable the referrer log:1. In the home page in SiteControl under the Quick Access tools section, click the Web Stats link.2. In the Web Stats Overview page scroll down to the What is a Referrer Log section.3. Under Referrer Log, click Turn On.

4. You will then see a confirmation page stating that your referrer log has been activated.

Note: Customers who order Urchin do not need to separately order referrer logs as it is part of the Urchin package.