Genpact Employee Reviews
Out of 204 Genpact employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping Genpact improve their work culture. The Marketing team, with 86% positive reviews, reports the best experience at Genpact compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
explain "what's in it for me messaging" and CTAs in corporate strategy
Review from Marketing Dept
Accessibility. Employees should be able to reach out to the leadership team members easily
communication, caring about their employees, PTO, raises, everything
Review from Operations Dept
There are lot of managers at Genpact, but unfortunately none of them are leaders, bad leadership, poor rewards(Incentive, bonus, hike).
Review from Customer Support Dept
Need to keep on learning things in leadership
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Better acknowledgement from leadership on things that are taken for granted
Review from Marketing Dept
Volume of projects and amount of time spent should be compensated through better structured and market competitive C&B, which is missing
Review from Marketing Dept
I don't agree with the banding system as if you start low it takes further to step up the ladder. Pay and compensation should really be in line with current economic trends
Review from Marketing Dept
Market alignment of Salary, is a need of an hour. Maybe, work wont pressurized you but the monetary need will definitely in time.
Review from Marketing Dept
I am okay...being paid equal will help stay motivated
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
There is a lack of engagement and office etiquette. Bentonville, AR is a small town and the work environment is acting like town folks, so it invites disrespect. Leadership does not show respect, but they expect respect. There is conflict in the middle of department meetings.
Review from Finance Dept
They need to improve their basic technical skills required to perform their job
Review from Finance Dept
poor workforce with minimum knowledge
Review from Customer Support Dept
What needs to change to make the company culture better?
Biastness amongst old employees in the management.
Review from Customer Support Dept
It should be more employee friendly, the hiring should be done very differently
Review from Finance Dept
not being treated like outcasts because we are contractors
Review from Operations Dept
What would you improve about your company's interview process?
more technical skills to be assessed and references should not given priority.
Review from Finance Dept
actually communicating what the position is
Review from Operations Dept
The organization knows it as it has lots of managers at place.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Employee morale is getting worse
Review from Marketing Dept
The Bentonville, AR office can improve in putting diverse individuals in on boarding process. The culture in this location is too casual. People make the culture, but fostering professional behaviors and encouraging team collaboration can reduce the tension.
Review from Finance Dept
Lots of expectations from our leadership and the company we support and they aren't always on the same page. So you are trying to keep both places happy constantly.
Review from Finance Dept
Energetic leadership, effective people management.
Review from Customer Support Dept
What would you most like to see improved at your company?
The hiring experience and the relationship with immediate leadership leaves a lot to desire
Review from Finance Dept