Gliffy FAQs

The following is a sequence of steps to perform if you're asked to fully uninstall/reinstall Gliffy.

Please note: all of your Gliffy diagram data will be preserved throughout this process (diagrams are stored as attachments in JIRA issues).

1. Uninstall the Gliffy JIRA Plugin using the JIRA UPM (in JIRA Administration --> Add-Ons).

2. Stop/shutdown JIRA.

3. Delete (or move away) the following directories:

<jira-home>/plugins/.osgi-plugins/felix

These directories will be automatically recreated when you restart JIRA.

4. Delete the plugin from the database by executing this query:

DELETE FROM plugindata WHERE pluginkey = 'com.gliffy.integration.jira';

5. Delete the plugin license from the database by executing this query:

DELETE FROM bandana WHERE bandanakey like 'com.gliffy\%';

6. Clear your browser cache (removing any HTML/Javascript files that may be cached from a previous install).

7. Restart JIRA.

8. Reinstall Gliffy JIRA Plugin by using the UPM, and re-enter your license key.

Are you looking to reduce the white space of your final product?

Here is how to decrease the white space of your exported, printed or published diagram:

First, with the diagram open, right click (or Control+Click) and select "Zoom - Fit to Screen"

Now, click Edit, Select All

Next, click in the middle of the diagram and using your mouse, drag the shapes to the upper left of the page

Then, click File->Document Properties

Next to 'height' and 'width' type in lower pixel values. This will be the amount of your diagram to export.

Finally, export, print or publish your diagram. The final product will be cropped to the dimensions you selected

Contents

General Questions

Basic Functionality

Licensing and pricing

General Questions

What is the Gliffy Confluence Plugin?

The Gliffy Plugin for Confluence enables you to create and edit diagrams from within the popular enterprise wiki, Confluence. The Gliffy Plugin is tightly integrated with Confluence so you can use the powerful diagramming capabilities of Gliffy seamlessly through your wiki.

Where is my data stored?

New diagrams are added as attachments to pages. This means that all of your data is stored in the same manner as any other content in your wiki. If you have backup procedures and network security setup for Confluence, all of these configurations will automatically apply to any Gliffy diagrams you create.

How hard is it to install the the Gliffy Confluence Plugin?

Installing the Gliffy Plugin for Confluence is quite easy! We have easy to follow instructions in our User Manual.

Where can I find more detailed documentation?

Please refer to our detailed User Manual.

Basic Functionality

Can I link to diagrams attached to other pages?

Yes! For further information, please check out this User Manual article.

Remove the Add Diagram link?

You must have Administrative access to remove the Add Diagram link. On the Administration>Plugins page, select Gliffy Plugin. Disable the module with the title - "Web Item to show Add Diagram link".

Search for a diagram in Confluence?

Whether you use the global search or just search within a single Confluence wiki, Gliffy diagrams will appear in your search results. You’ll see a thumbnail of the diagram and a link back to the attachments page where that diagram was created. Confluence gives more information on how to search here.

You can narrow any Confluence search to just your Gliffy diagrams with Confluence search syntax.

Every Gliffy diagram is tagged with com.gliffy.core.integration.confluence.isGliffyDoc. In order to search for just that index field, you need to set that field to true. If you wanted your search results to display every diagram in your Confluence instance, you would enter the following in the global search field:

com.gliffy.core.integration.confluence.isGliffyDoc:true

To search for diagrams containing a particular keyword, just add it to your search parameters. For example, if you wanted to search for a Gliffy diagram containing the word “peanut,” you would enter the following into the global search:

com.gliffy.core.integration.confluence.isGliffyDoc:true peanut

Find Documentation for Using Gliffy Confluence Plugin?

You will find in depth documentation for using the Gliffy Confluence Plugin in our Gliffy User Manual.

Licensing and Pricing

How much does it cost?

Pricing information for all Gliffy products can be found on our Pricing Page. For a direct quote, please contact Atlassian via the Atlassian Marketplace.

Do I get updates as you make improvements?

When you purchase a license, you are entitled to one year of software maintenance (product updates and support).You can renew maintenance after 12 months at 50\% of the original purchase price.

When does my software maintenance start?

Our policy is consistent with Atlassian's:

New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.

Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.

Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

What happens when my maintenance period expires?

When you initially purchase our plugin, you have maintenance & support for a year from purchase date. During this time, you will have access to all of Gliffy's updates and new releases. You can get an idea of how often we improve our plugin and release here.

If your license has expired and you do not renew, you will no longer have access to any new updates/releases. You will however retain full functionality of the Gliffy plugin version you are running after expiration. However, functionality may change depending if your Gliffy version is no longer being supported by us or if you Gliffy version is no longer compatible with your Confluence version. You can view Atlassian's End of Life Policy here

What happens when I disable or unsubscribe from Gliffy for Confluence?

Unsubscribing from Gliffy for Confluence results in different behavior between Gliffy for Confluence Cloud and Gliffy for Confluence Server. In both cases, the following is applicable:

Diagram files (both the .GLIFFY and .PNG) remain within the specific pages and spaces in which they were created, as diagrams are treated as attachments by Confluence

Diagram images (.PNG files) will still be viewable as images, and are snapshots of the most recent version of the associated diagrams

In the event the Gliffy license is no longer valid, but Gliffy is still installed, diagrams will function normally. You will still be able toview diagrams, however without a valid license, you will no longer be able to edit diagrams any longer.

Completely removing Gliffy will cause diagrams to no longer display, as this disables the macros associated with Gliffy diagrams. Gliffy software must still be installed for macros to function properly. If the software is removed, you can simply add the associated .PNG file to the page as an image, which would allow the diagram's latest state to be viewable.

Do I need an additional license for each CPU running Confluence, or each Confluence installation?

Pricing is on a per installation basis. For example, if you have two installations of Confluence, and you wish to run the Gliffy Plugin for Confluence in both, you need to purchase two licenses. If you plan to run clustered Confluence, you need to purchase additional node licenses from Atlassian.

What kind of support do you offer?

Support is provided via email, alongside our publicly available resources:

Search all resources

SupportForums

Gliffy User Manual

Contact Us

Which versions of Confluence do you actively support?

Gliffy supports all versions of Confluence that Atlassian currently supports. You can view the versions they currently support on Atlassian's Website.

I have a 500-user Confluence license, but I believe only 25 users will run Gliffy. Can I get a 25-user Gliffy license?

As a product on the Atlassian Marketplace, we must match Atlassian's policy and the license level you have with Gliffy must match the license level of Confluence. Gliffy Project cannot be made available for a specific user-group unfortunately.

Can I try the Plugin before I buy it?

Yes! When you download and install the Plugin, a 30-day free trial is automatically initiated.

What happens when the free trial ends?

You'll still be able to view the diagrams you already created, but youwon'tbe able to edit them. You will not be able to create additional diagrams. To extend your trial, please follow the instructions listed under Pricing->Can I extend my free trial ?

Where do I enter the Gliffy license information?

You must have Administrator access to Confluence to enter license information. You will find the Gliffy License page by browsing to Administration>Gliffy Plugin Admin.

Our legal team wants to make revisions to your EULA. Can you accommodate our changes?

Our policy on this matches the policy that Atlassian has on this topic. Because of the low prices we offer our product at, we're unable to make changes to our EULA. The legal and management costs related to accommodating multiple EULA agreements, reviewing amendments or signing outside legal agreements is not possible. By having a single EULA that is fair to both sides, we are able to keep our costs down. If you have specific concerns about our EULA, we would love to get your feedback.

Will Gliffy be GDPR Compliant?

Yes! Gliffy is committed to customer privacy and will be in compliance when GDPR takes effect on May 25th, 2018. More information on this can be found within our Knowledge Base.

Problem:

You have edited an existing Gliffy Diagram and when you try to save it you get a spinning wheel and the diagram never saves. Attempting to Export or Print this file also fails. This occurs most often in Chrome and sometimes opening Gliffy Online in another supported web browser such as Firefox will allow you to save your diagram. If it doesn’t or you want to continue using Chrome, the steps below will help you resolve the problem.

Why the Problem Occurs:

When you add a custom image to Gliffy a URL is added to the diagram source which points to the location of that custom image. When changes to the Gliffy infrastructure was made some custom images started breaking existing diagrams ability to function properly. This problem occurs most often when using Gliffy online in a Chrome Web Browser because Chrome removes the CORS headers on redirection to the new URL.

Resolving the Problem:

NOTE: Be careful to only make the changes listed in these steps. Making any other changes to this file could cause problems with your Gliffy diagram.

1. Right click on your open diagram in Gliffy Online > Select View Diagram Source

gliffy.com

2. On the “Document Source” screen, click “Select” then right click on the selected text & copy

3. Open a text editor such as Notepad or Notepad + + Select New > File and paste the information you copied in step 2 into this file

4. Use Find (Ctrl + F) to search and replace all gliffy.com URL’s with go.gliffy.com

5. Once you have changed all the URLs to go.gliffy.com save the file with a Gliffy extension by selecting File > Save as, enclose the filename with quotes example “filename.gliffy”

6. Import this Gliffy file into Gliffy Online

7. Use the File > Save as option to save the imported file and give it a name

8. You will now be able to edit the imported file and successfully save your changes

9. You can delete the original diagram that is not allowing you to save by going to My Documents selecting the file you want to delete, then click the "x" on the right side

No. The Chrome app is completely offline. The Chrome app stores any diagrams you create or export locally on your computer. These are not stored or attached to Gliffy's servers.

Contents

General Questions

How do I....

Licensing and pricing

General Questions

What is the Gliffy JIRA Plugin?

The Gliffy JIRA Plugin enables you to create and edit diagrams from within the popular bug and issue tracker, JIRA. The Gliffy Plugin is tightly integrated with JIRA so you can use the powerful diagramming capabilities of Gliffy seamlessly through your issue tracker.

Where is my data stored?

New diagrams are added as attachments to issues. This means that all of your data is stored in the same manner as any other content in JIRA. If you have backup procedures and network security setup for JIRA, all of these configurations will automatically apply to any Gliffy diagrams you create.

How hard is it to install the the Gliffy JIRA Plugin?

Installing the Gliffy Plugin for JIRA is quite easy! We have easy to follow instructions in our User Manual.

Do you have documentation?

Yes! Please refer to our detailed user manual.

How Do I...

Add a comment to an update to a diagram?

Available in Gliffy for JIRA plugin v3.94 and below.When you are done updating the diagram in the editor, click the File menu and select "Save & Close w/Comment": https://guide.gliffy.com/user-manual. A dialog window will open allowing you to add a comment regarding the update. Saving the comment will return you to the issue interface with the comment added.

Find documentation for using Gliffy JIRA Plugin?

You will find in depth documentation for using the Gliffy JIRA Plugin in our Gliffy User Manual.

Licensing and Pricing

How much does it cost?

Please refer to the Gliffy JIRA Plugin licensing page.

For users of Atlassian Cloud, please see: Purchasing Gliffy as an Add-on to Atlassian Cloud

Do I get updates as you make improvements?

When you purchase a license, you are entitled to one year of software maintenance (product updates and support).You can renew maintenance after 12 months at 50\% of the original purchase price.

When does my software maintenance start?

Our policy is consistent with Atlassian's.

New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.

Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.

Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

I have a 100-user JIRA license, but I believe only 25 users will run Gliffy. Can I get a 25-user Gliffy license?

The short answer is no. The longer answer is detailed in this feature request.

What kind of support do you offer?

Search all resources

SupportForums

Gliffy User Manual

Contact Us

Which versions of JIRA do you actively support?

Gliffy supports all versions of JIRA that Atlassian currently supports. You can view the versions they currently support here: https://confluence.atlassian.com/display/Support/Atlassian+Support+End+of+Life+Policy

Which versions of Java do you support?

We'll support the Java versions that Atlassian is supporting for JIRA, as long as the JIRA version is currently supported by us.

Can I try the Plugin before I buy it?

Yes! When you download and install the Plugin, a 30-day free trial is automatically initiated.

What happens when the free trial ends?

You'll still be able to view the diagrams you already created, but youwon'tbe able to edit them. You will not be able to create additional diagrams.

Where do I enter the Gliffy license information?

You must have Administrator access to JIRA to enter license information.You will find the Gliffy License page by first browsing to the Administration section in JIRA. Under the System section, you will find a link to "Gliffy Plugin for JIRA License". Clicking this link will bring you to the license page where you can enter the license information.

Our legal team wants to make revisions to your EULA. Can you accommodate our changes?

Our policy on this matches the policy that Atlassian has on this topic. Because of the low prices we offer our product at, we're unable to make changes to our EULA. Because of our very low prices, the legal and management costs related to accommodating multiple EULA agreements is not possible. By having a single EULA that is fair to both sides, we are able to keep our costs down. If you have specific concerns about our EULA, we would love to get your feedback.

We would like to use Gliffy for our Open Source Project. How do I get a license?

To request a Gliffy Add-on for your Community or Open Source license, please head to the UPM in the application. Please select Gliffy and click buy, you will then be directed to Atlassian's online order form, the add-on will appear in your cart and will show a $0 cost.

This order will be flagged for approval by the Atlassian Customer Advocates and will take in 1-3 business days to process.

How does Gliffy's Pricing Compare to Traditional Software?

Compare for yourself!

Contents

General Questions

Basic Functionality

Payments and Accounts

Security

General

What is Gliffy?

Gliffy is an online visual communication toolthat makes it easy for you to create, share, and collaborate with diagrams. It looks and feels like a desktop application, but it works through your web browser, so there is nothing to install or maintain.Gliffy makes it easy to visualize and coordinateon a wide range of diagrams, allowing people to communicate more clearly, boost innovation, improve decisions, and work more effectively.

What can I do with Gliffy?

Create an endless variety of professional-looking diagrams, drawings, process flows, interfaces, and designs including UML, BPMN, TechnicalDiagrams and much more.

How much does Gliffy cost?

Gliffy offers paid, full-featured accounts and a limited free, Basic account that deliver full features and collaboration capabilities at a fraction of the cost of traditional products. View the Plan Comparison page for more about the different Gliffy account types.

What's the difference between Basic and Secure Login?

Secure Login means everything you do while using Gliffy is encrypted using the latest in SSL technology. While all your data will be secure when using Secure Login, you should know that one side effect of encryption is that data transfers are generally slower.

What do I need to run Gliffy?

Supported platforms: Windows 7, Windows 8, Mac OS X 10.6 (Snow Leopard) and better

For more information, please visit the following Knowledge Base Article

We recommend Google Chrome for the best experience with Gliffy.

What is the difference between a Gliffy Basic, Professional and Team Account?

Gliffy Basic accounts are free Gliffy accounts, providing limited functionality. Professional accounts are paid accounts intended for use by single users, while Team accounts are paid accounts intended for multiple users. For more information, please visit the Plan Comparison page.

What's the difference between a public and a private diagram?

A public document is a read-only version of the diagram that anyone on the Internet can access and is indexed by search engines such as Google.

A private document can only be viewed through the Gliffy Online editor by the document owner and those you specifically invite.

If you need to protect sensitive information and need to create private documents, purchase a Paid Account after your trial has expired. Gliffy FreeAccounts can only produce public documents.

Basic Functionality

Does Gliffy Online offer a free trial?

When you initially sign up for Gliffy Online, you are automatically enrolled in a 14-day free trial. Our free trial requires no credit card, and no obligation is required.

Can Gliffy Online Accounts be merged?

Gliffy Online accounts can not be merged at this time. If you and other users are from the same company and wish to consolidate your diagrams, with a minimum of 25 users, you likely qualify for our Enterprise Plan.

Can Gliffy Online diagrams be imported into other applications?

Gliffy Online diagrams can be exported to multiple image formats, and as such can be imported into any application that is compatible with those formats.Please Note: Only paid Gliffy accounts can export to an image format. Free accounts can only export to .gliffy format.

Payments and Accounts

What are your payment options?

A major credit card is required to purchase Gliffy Online for accounts under 25 users.

Do you accept purchase orders or allow invoicing for purchases?

For accounts of 25 or more users,please email [email protected] to inquire about an Enterprise account.

Do you charge in local currencies?

Gliffy charges inU.S. Dollars. Your bank or credit card provider will calculate the current exchange rate automatically and charge you accordingly.

Do you charge VAT?

No. As an American company, we do not charge VAT or list it on invoices.

Do you charge sales tax?

No. Gliffy does not charge sales tax. You will need to report this as you normally would according to your state and tax guidelines.

Is monthly billing available for an individual, Professionalplan?

No. Single-user, Individual Professional plans are billed quarterly by default.

Are payments automatically recurring?

Yes.Gliffy accounts are automatically recurring unless cancelled before the Next Recurring Billing Datelisted within your Account Summary. We mention that this is a recurring charge on the payment page where you enter your credit card number (below).If you do not want your account to automatically renew, you must cancel before the renewal date.

Do you send reminder emails about recurring charges?

No.Gliffy unfortunately does not send reminder emails about upcoming charges at this time. YourNext Recurring Billing Dateunder Account Summary lists the date your account will be renewed unless it has been cancelled. If you do not want the account to automatically recur, you will need to cancel the account before that date.

How do I update or change my billing email address?

To update your billing/invoice email, unfortunately you must update your payment information entirely.This is because Gliffy does not store payment information directly - it is stored by our payment provider. The Admin email that signs up and purchases the account is the email that confirmations are sent to.

Are you going to charge me when I click "Purchase"?

Yes.When you click"Purchase" on the purchase page, we will charge the credit card entered immediately the amount listed in the plan box. If you are on a free trial, this will end the free trial and place you on a paid account as soon as you click "Purchase".

What if I want to cancel my paid Gliffy Online subscription?

Accounts can be cancelled within your Account Summary. We list the steps to do this within our User Manual.

Upon cancellation, your account will remain a paid account until the end date listed within your Account Summary. If you qualify for a refund (see below), and wish to request a refund, you would need to reach out to [email protected] to request a refund.

What is your refund policy?

We do our best to provide refunds whenever possible. Provided your most recent transaction is within30 (thirty) days,we will typically be able to provide a refund*. Please [email protected] assistance from theAdmin email on the account (required).

*Refunds are provided at the discretionof Gliffy Sales.

We do not provide pro-rated refunds outside of the 30 day window based on issues or other variables, as we will certainly work diligently to address any issues that arise.

Refunds are NOT processedautomaticallyif you cancel. This must be requested and receivedby Gliffy within30days by the Admin.

How long due refunds take to process?

If you qualify for a refund, it is processed in the order we receive your request. The refunds are processed by Gliffy immediately and are listed under your Account History. You will need to inquire with your bank and/or credit card provider directly to see how long this takes for them to process. We usually advise between 7-10 business days depending on your financial institution.

How do I upgrade/downgrade the user pack license for my multi-user account?

If you are an administrator of the account, login to your Gliffy account and go to Account Summary -> Upgrade. These will take you to our pricing page where you can choose to upgrade or downgrade to a differentuser plan. We list a breakdown of multi-user pricing here.

We have signed up for a free trial multi-user account that is now expired. Have we lost all of the information related to our account?

No, the account information will not be lost. Your account will become a Freeaccount if you choose not to upgrade. All information that the account had during the trial (diagrams, users, etc.) will be accessible, however those diagrams will be made public.

Are payments I make on your site secure?

Yes. We use Stripe as our payment processor.We also send all credit card information over a Secure Sockets Layer (SSL).

What happens when my free trial expires?

When your free trial expires, you will be presented with two options - to upgrade your account to a paid Gliffy account, or to convert your account to a free, Basic account. If you choose to convert your account to a free All of your diagrams will remain editable and accessible but you will not be able to add any new private diagrams. Any diagrams on your account will be made public accessible at that time, unless you choose to upgrade.You can, at any time after your expiration, upgrade your account from within Gliffy by selecting Account Settings->Upgrade.

What happens when my paid account expires?

When your paid account expires, your account reverts to a Freeaccount at the end of your billing cycle. All of your diagrams will remain editable and accessible but you will not be able to add any new private diagrams.Any documents that are set to public will remain public, and any that are private may be set to public but may not afterwards be set back to private. You can, at any time after your expiration, upgrade your account from within Gliffy by selecting Account Settings->Upgrade.

Will Gliffy delete my diagrams if my account expires?

No.Gliffy will never delete or remove your diagrams unless specifically requested.

Security

Are my documents secure?

Gliffy stores your documents on secure servers that are backed up, so your data will not be lost. However, Gliffy Basic users can only have public documents. Gliffy Business and Standard users can have public or private documents.

Is it safe for me to make my document public?

When you publish a public document, anyone on the Internet can see the information. If you need to protect sensitive information, you should create private documents with a Gliffy Business or Standard Account.

Will Gliffy be GDPR Compliant?

Yes! Gliffy is committed to customer privacy and will be in compliance when GDPR takes effect on May 25th, 2018. More information on this can be found within our Knowledge Base.

As of July 1, 2013, all Gliffy license purchases and renewals/upgrades must be processed through Atlassian and your my.atlassian.com account.

Please login to your my.atlassian.com account to generate a quote or purchase or please email [email protected] to have them provide you one.

For a list of prices for the Gliffy Diagram, visit our pricing page.

Are you considering Gliffy for use as an Academic or Non-Profit Group?

Gliffy is pleased to offer active students a free, fully functional Single-UserGliffy Online account for a period of 4 years. To qualify, your email must contain an edu marker in the domain or sub-domain. Unfortunately, we are unable to provide alternative verification steps.

To obtain a free Student Account with Gliffy, simply sign up to Gliffy utilizing your .edu email address. An EDU email address is required for a Student Gliffy Online Account. Once you have signed up, wait for the email verification email to appear. Verifying your email will immediately transition your account into a Student account. You can verify this via the counter in the top right of your Gliffy screen.

If you previously signed up and wish to obtain a Student Account, please email Gliffy Support with your request. The email must originate from your educational institution's domain, and must match the email address on your existing Gliffy account.

Staff of academic institutions, as well as non-profit staff, qualify for a 50\% discount on Team Gliffy accounts. This staff discount is only applicable to Team accounts, and is not valid for single-user accounts.

If you need to create an account, please see the directions here.

Additional details of pricing for group accounts can be found here: http://support.gliffy.com/hc/en-us/articles/217895698-Gliffy-Online-Multi-User-Account-Pricing

NOTE:Free student accounts receive limited support, primarily via Gliffy's Knowledge Base and User Manual. Email support is limited to Gliffy Free (14-Day) Trial and Paid accounts.

New Pricing for Gliffy Diagram for Confluence & Jira Data Center

Gliffy will be adjusting pricing for their Data Center products, effective September 1, 2019. This page explains how this affects pricing for Gliffy for Confluence & Jira Data Center.

What is the new pricing?

Gliffy will be adjusting our prices for Gliffy for Confluence & Jira Data Center customers. The pricing change does not apply to Cloud or Server customers. Pricing table at bottom of page.

What are the reasons behind this change?

Our mission is to deliver you innovative and powerful products at fair prices. Gliffy is increasing the price of our products to ensure we can continue to deliver value for your team. This change supports our continued investment in optimizing performance and providing robust functionality.

Our development team is constantly at work, engineering exciting updates that will improve your Gliffy experience. Over the past year, Gliffy has made significant enhancements to our Data Center products.

Our focus on Data Center products is shown by the following:

Improved Performance

Enriched Security

Enhanced Support

Data Center customers can expect faster diagram rendering time and line drawings, as well as a faster connection for image point rendering.

Which license types does the change apply to?

The pricing adjustment applies to Gliffy for Confluence and Gliffy for Jira on Data Center instances. The pricing change does not apply to Cloud or Server customers.

When does this adjustment take effect?

The Data Center price adjustment will take effect on September 1, 2019.

Will there be a grandfather clause?

There will be no grandfather clause as we are giving advance notice before pricing changes go into effect.

If I don't renew my Data Center license right now, but return to it at a later date, will I have to pay the adjusted price?

Yes, if you decide to defer maintenance and renew at a later date, you will be subject to the new pricing.

If I already have a quote with the old pricing, will you still honor it?

Yes. If you have a quote dated on or before September 1, 2019, you will be eligible for the current pricing. Existing quotes will be honored until the quote expiration date.

New Gliffy Pricing

Users

New Gliffy Price

500

$6,250

1000

$9,692

2000

$13,133

3000

$13,514

4000

$13,895

5000

$14,276

10,000

$18,860

15,000

$20,207

20,000

$21,554

25,000

$22,901

30,000

$24,249

35,000

$25,596

40,000

$26,943

Unlimited

$28,290

We do our best to provide refunds whenever possible. Provided your most recent transaction is within30 (thirty) days,we will typically be able to provide a refund*. Please email [email protected] for assistance from the Admin email on the account (required).

*If you use any of the paid features after you haveupgraded, we are unfortunately not able to refund you.

We do not provide pro-rated refunds outside of the 30 day window based on issues or other variables, as we will certainly work diligently to address any issues that arise.

Refunds are NOT processedautomaticallyif you cancel. This must be requested by the account admin and receivedby Gliffy within30days.

That flowchart you made in Gliffy Online is getting too big. Plus, you want to give an nice flowing presentation of it to your boss so you can get that shiny new Bugatti Veyron as a bonus. This is where embedding links in your diagram and public diagrams comes in.

In your Gliffy diagram, rather than place all sections of your diagram on one page, create a new diagram for each sub flow or sub-section of your diagram. In the main diagram use a shape link or text link to show the link to the sub flow. Then, in each Sub-flow diagram, include a hyperlink and include text such as, 'back to Main Flow'.

Now, go ahead and publish each diagram (Share->Publish->Public). Record the public URL’s to each sub flow diagram and the Main Diagram.

Next, in the main flow diagram, for each sub-process you want to connect, highlight the text or shape that is a link to that sub flow diagram. Click the 'link' button and enter the public URL.

Finally, in each sub-flow diagram highlight the text or shape that is a link to the main flow diagram. Click the 'link' button and enter the public URL for the main flow diagram.

You now have a way of easily presenting a large process flow, with clickable links to each sub flow.

Admins on the account will have the ability to download and print invoices* for payments made on your account. To access your invoices, follow these steps:

Login to Gliffy

Click into Account Settings->Account History: https://guide.gliffy.com/user-manual/gliffy-online-user-manual/1/en/topic/obtaining-invoices

All payments made will be listed there with a "View" link to view the invoice

You can then print this invoice, or use a PDF softprinter and print to PDF

*Invoices are only generated for purchases. Refunds and prorations will not generate invoices.

**Gliffy does not charge sales tax or VAT and does not list this on invoices**

You can change thecredit card on file withyour account if you haveAdmin rights.

Since Gliffy Online does not store your credit card information online, you will need to input all of the new credit card information and click "Purchase" to change the payment information.

From Account Settings, click intoPayment Info.

here

On the next screen select either a Gliffy Personal, Team or Enterprise account.

Choose the number of users you want and the monthly or annual option for payment.

Complete the entirebilling information portion.

Click "Purchase".

*If you are unable to get to the screen above, use the link .*

You will charged for the plan you select in full on your new card as soon as you click "Purchase" and prorated back any unused portion of your current plan. You can view your charges and refunds/prorations under Account History.

We test against and support the following browsers:

Latest versions of Chrome: https://www.google.com/chrome/

Latest versions of Firefox: https://www.mozilla.org/en-US/firefox/new/

Internet Explorer 11

Safari 10 and higher

Latest versions of Microsoft Edge

We recommendChrome orFirefoxfor the best user experience.

We do not support beta versions of browsers.

We support the following Operating Systems

Windows 7, 8, 8.1, 10

Mac OSX (All versions)

How do I submit a support request to Gliffy?

Before submitting your request, please first try to search our forums and knowledge base for the answer to your question. Most common questions are answeredthere.

click here to find out

If you cannot locate the answer there, please email [email protected] or start a new ticket here.

What information should I include?

For the fastest response to your inquiry, please be sure to include the following in your request:

Submit the request from theemail address associated with your account.

Provide your browser and OS information. If you do not know what these are, .

Please provide a detailed description including exactrepro steps and/or screenshots.

What is your turnaround time?

When you make a support request to Gliffy, we will respond to your request no more than 1 business day from the time of your request. We will do our best to get back to you much sooner, but we are a small company, so we appreciate your patience!Providing the information requested above in your initial correspondence will speed up response times.

Gliffy support hours are Monday-Friday, 8AM-5PM EST. Gliffy is closed on major US holidays.

It is possible to remove templates from the Gliffy Confluence Plugin version 5.x and below. You'll need access to the jar command line utility that ships with any Java JDK to complete these steps.

Here are the steps:

Download the Gliffy Confluence Plugin (version 5.x or below)

Move the plugin to an empty directory

From the command line, change to the directory where you moved the plugin to

Extract the TemplateCategories.xml file from the plugin. This is the file that determines which templates are displayed in the UI. Of course, use the Gliffy Plugin jar file name that matches your version of Gliffy: jar xvf GliffyPluginForConfluence_3.0.6.jar resources/com/gliffy/templates/TemplateCategories.xml

Edit the resources/com/gliffy/templates/TemplateCategories.xml file and remove <template> nodes as needed.

Update the plugin jar with your updated version of TemplateCategories.xml: jar uf GliffyPluginForConfluence_3.0.6.jar resources/com/gliffy/templates/TemplateCategories.xml

Optional: It's probably a good idea to rename the Gliffy Plugin to indicate that it's been modified.

Uninstall any Gliffy Confluence Plugins you already have in your Confluence installation

Install your patched version of the Gliffy Confluence Plugin

The following is a sequence of steps to perform if you're asked to fully uninstall/reinstall Gliffy.

Please note: all of your Gliffy diagram data will be preserved throughout this process (diagrams are stored as attachments on Confluence pages).

1. Uninstall the Gliffy Confluence Plugin using the Confluence UPM (in Confluence Administration --> Add-Ons).

2. Stop/shutdown Confluence.

3. Delete (or move away) the following directories:

<confluence-home>/plugin-cache

<confluence-home>/plugins-osgi-cache

<confluence-home>/plugins-temp

These directories will be automatically recreated when you restart Confluence.

4. Delete the plugin from the database by executing this query:

DELETE FROM plugindata WHERE pluginkey = 'com.gliffy.integration.confluence';

5. Delete the plugin license from the database by executing this query:

DELETE FROM bandana WHERE bandanakey like 'com.gliffy\%';

6. Clear your browser cache (removing any HTML/Javascript files that may be cached from a previous install).

7. Restart Confluence.

8. Reinstall Gliffy by using the UPM, and re-enter your license key.

To copy and paste between Gliffy Diagrams in your Confluence pages:

* This presumes you have both a Gliffy Diagram you wish you copy content from and a diagram (can be blank) you wish to paste content to (destination diagram). If you do not have the destination diagram created yet, please do that before beginning the steps.

Open the diagram you wish to copy content from and the diagram you wish to copy to in separate browser tabs (they must both be open)

Select the items to copy, then Click Edit, Copy

Go to the tab with the open the document you wish to paste into

Click Edit, Paste to paste the content into the destination document

*NOTE: If you are facing issue copying the element follow this troubleshooting article

https://support.gliffy.com/hc/en-us/articles/360021670593

There is a workaround when copy/paste of elements in a diagram to another diagram doesn't work. This happens because browser local storage is full.

Following are workaround steps:

Open browser console by right click and inspect element

Go to Application

Click on Clear storage and select only local & session storage.

Click on Clear site data

This is available in v7.0 and up for Confluence and v4.8 and up for JIRA.

If you are not on at least this version, you cannot import diagrams into Confluence/JIRA from Gliffy Online unless you upgrade.

Gliffy Online is usuallyahead of Confluence/JIRA in regards to features and capabilities, so we cannot guarantee that they will always be cross-compatible. We would advise to always create the diagram in the same program you are going to be using it in whenever possible. That way it guarantees the compatibility in that product.

If you have further questions, please email [email protected].

Overall

We support importing a single page from a visio Xml Drawing (.vdx) or a .vsdx (Gliffy Online, Gliffy for Confluence v6.7 and Gliffy for JIRA v4.5 and above) file. If a symbol imports as a failed shape (a red box), the symbol is currently not supported. You may notice minor differences between the symbol in Visio and how it looks in Gliffy. All Visio shapes are currently imported as images with the exception of some simple lines.

General Issues

The file must be exported directly from Visio.

Read-Only files will not import. You must save from Visio without the Read-Only restriction.

Blank pages will not import (remove blank page first).

Importing multiple worksheets is not supported. Separate your tabs/worksheets first then import individually.

Importing binary Visio files (*.vsd) is not supported.

Lines connected to some shapes may pop into a different position when the shape moves.

User cannot adjust the line width, line color, fill color, gradient, or drop shadow.

Rotated shapes may have jagged lines.

Sometimes lines may import as shapes. When this happens, you will not be able to attach the imported line to another shape.

Paragraph formatting or tab formatting for text is not supported.

Only fonts available in Gliffy are supported. All other fonts will default to Helvetica or Arial.

Shapes with shadows or gradients may cause file to not import

By Diagram Type

This is a summary of issues that may affect an entire class of diagrams. Priority will not be given on this as these are typically a sum of the issues bellow.

Diagram Type Issues

ERD

ERDs in Visio rely heavily on text formatting that Gliffy does not support. We do not recommend importing ERD diagrams yet.

Table text will not align correctly.

Lines that have multiple text nodes attached (i.e., lines with cardinality text) will import as an image.

Not all arrow endings are supported.

No ERD-specific behavior will be available.

Swimlanes

There is no ability to modify the swimlane count.

UML

Lines that have multiple text nodes attached (i.e., lines with cardinality text) will import as an image.

Shapes with multiple text areas (i.e., class or object UML shapes) do not stretch and behave like they do in Visio or Gliffy. Instead, they will stretch uniformly.

No UML-specific behavior will be available.

Floorplan

Dashed lines and pattern fills will not appear.

Line thickness may be off.

Sitemap

Embedded EMF files will not import and will show up as red squares (which some of the site map shapes that ship with Visio are).

Network

Embedded EMF files will not import and will show up as red squares (3rd party vendor specific stencils can have these).

Images

Only png, jpg, bmp, and gif files are supported. Other formats will appear as red squares.

Any bmp files will be converted to png

Any bmp files with transparency will be imported as png files without transparency.

User Interface

Text that relies tabs or margins for positioning may not align as expected.

Microsoft icons may not render correctly if they are not a supported image type.

We do as much as we can to safeguard our customer's data, but sometimes the worst happens and an instance of Gliffy is open, with unsaved work, and is unable to call home to save that data. This might be because of a security or network issue that throws a Permissions Denied error or a user may have lost power while working on their laptop. For these sort of occasions we have added a new feature to allow you to save your work even if you are unable to communicate with a Gliffy Online, Confluence or JIRA server.

If you find yourself in this situation, follow the procedure outlined below:

The short version of this procedure is:

Right click on your diagram, select View Diagram Source

Copy the displayed source into a text file programsuch as Notepad or Notepad++ (or the Mac equivalent). Do not use Word.

Save as .gliffy file.For Mac users, you must remove the .txt file extension after saving.

Import this .gliffy file into Gliffy, when your network or other issue is resolved.

The Long version:

1. With Gliffy still open, right click on your diagram and select View Diagram Source:

2. The following page will be displayed. This contains the code necessary to rebuild your diagram as it is right now.

3.Click "Select" to select all the code, then Ctrl+C to copy (or right click->Copy)

4.Open a text editor, in Windows this will likely be Notepad (you can find notepad by clicking the Start Button, All Programs, Accessories then Notepad). Once you have your text editor open, paste the code into your text editor:

5.Save the code to a place and with a filename you will remember. It is recommend that you save it with a .gliffy extension. In this case, we have named it "my_recovered_document.gliffy". Once this file is saved, your data is safe. Follow the rest of this procedure after you are able to connect to either Gliffy Online or your Confluence or JIRA instance. For Mac users you must remove the .txt file extension.

6.Import the diagram back into Gliffy. In Gliffy Online, you would do this by logging into Gliffy Online and selecting File -> Import.

In Confluence you would go to the page where the diagram should be, Edit the page, select Insert-> Gliffy Diagram, then click "Import a Diagram" on the left column of the shown window:

Clicking these options will take you to a page that will allow you to search and upload your .gliffy file.

7. You can now save your diagram and continue editing:

At this time,Gliffyfor Confluence Cloud users may experience an issue impacting diagram publishing. This issue is based on usage of the Confluence Beta editor.

If you currently have the Confluence Beta editor active, publishing a diagram and then subsequently publishing the Confluence page will result in aGliffy404 error where the diagram should be placed.

Our engineering team is currently aware of the issue and are working to resolve it as promptly as possible. In the meantime, we do have a work-around that should assist in ensuring your diagram is published to the Confluence page correctly.

To ensure your diagram displays correctly, follow these steps:

Download the correspondingGliffydiagram (.gliffy) file from the page’s attachments.

Rename the local diagram file asPreferredDiagramName.gliffy(the preferred name being at your discretion.

Add a newGliffydiagram to the page using the standard flow and import the file from your system.

Publish the diagram.

Remove the previousGliffymacro

Publish the Confluence page

This should result in the diagram displaying correctly. If you experience any further issues, please don’t hesitate to reach out toGliffySupport by submitting a new ticket by clicking HERE.

The below table will give you a quick glance at what is available on the various Gliffy Online plans listed on our pricing page.

Please note,Standardaccounts do not give you access to UML and Wireframing shapes. Those are available during the free trial and if you upgrade toa ProfessionalorTeamaccount.

Free Trial

Free Basic

Professional Account

Team Account

UML & Wireframe Shapes

X

X

X

Google Drive Integration

X

Commenting

X

X

Sharing

X

X

Embed

X

X

Image Export

X

X

Revision History

X

X

Private Diagrams

X

X

X

Custom Shape Libraries

X

X

X

Visio Import

X

X

X

X

When an SVG image is added to the custom shape library, sometimes, the color of the SVGimage is not imported as expected. That is color of the original SVG image is not retained in gliffy. This is because currently, Gliffydoes not support importing SVG image file with inline style sheets into the custom shape library. The following types of inline style sheetformats are not supported:

Type 1: Inline Stylesheets without class attribute

Type 2: Inline Stylesheets with the class attribute

The workaround for this issue is to edit the SVG file and convert the inline style sheet to the style attribute in the file. Then try to import the file into the custom library. The examples are as follows:

Workaround for Type 1:

<svg xmlns="http://www.w3.org/2000/svg"

xmlns:xlink="http://www.w3.org/1999/xlink">

<circle cx="40" cy="40" r="24" style="stroke:#006600; fill:#00cc00;"/>

</svg>

Workaround for Type 2:

<svg xmlns="http://www.w3.org/2000/svg"

xmlns:xlink="http://www.w3.org/1999/xlink">

<circle cx="40" cy="40" r="24" style="stroke:#006600; fill:#00cc00;"/>

<circle cx="40" cy="100" r="24" style="stroke:#660000; fill:#cc0000;"/>

</svg>

Gliffy has been acquired by Rogue Wave Software

On October 31st, 2018, Rogue Wave Software announced their acquisition of Gliffy and its suite of products. More information on this announcement can be found here.

Who is Rogue Wave Software?

Rogue Wave, established in 1989, provides platforms, tools, components, and support that has been used across financial services, technology, healthcare, government, entertainment, and manufacturing industries to deliver value and reduce risk. From API management, web and mobile, embeddable analytics, static, and dynamic analysis to open source support, Rogue Wave has the software essentials to innovate with confidence.

How will this impact me as a Gliffy customer?

In short - it won’t! Payments will still be processed via the same methods, and all current subscriptions and purchases will continue to be honored and functional.

Will this affect where I can purchase my Gliffy products?

All Gliffy products will continue to be available via the same mediums. You can purchase get your Gliffy for Confluence/Jira on the Atlassian Marketplace.

How will this impact my Gliffy products?

They won’t be impacted! Gliffy is committed to the products, services, and support that we provide our customers. Gliffy, alongside Rogue Wave Software, will continue to advance and improve on all products, including Gliffy Online, Gliffy Diagram for Confluence, Gliffy Diagram for Jira, and Gliffy Project.

What’s changed?

Nothing, with the exception that Gliffy is joining a larger software company. This will allow us to invest in our products and address our customers needs in a more expanded way.

How do I contact Gliffy if I have questions regarding this, or Gliffy products?

We are always here to assist, and welcome your feedback. Our support contact information has not changed! You can contact Gliffy by sending an email to [email protected], or by visiting our Knowledge Base at http://support.gliffy.com and selecting “Submit a Ticket”.

We list our pricing in ourAtlassian Marketplace listing.

Server Pricing

Cloud Pricing

We are pleased to announce that our maintenance of Gliffy Diagram for Confluence and Jira on Atlassian Cloud and Gliffy Project for Jira has been successfully completed.

All Gliffy administrators and users on your instance are now able to fully access all of Gliffy's Atlassian Cloud Products.

Thank you for your support as we work to provide more reliable and robust services to you.

Subsequent to the Gliffy maintenance window, two issues were identified and addressed by our engineering team -

Issue: Some users reported experiencing failures on diagram hyperlinks. This was caused by a front in script file responsible for HTML5 rendering was not properly loading. This issue was primarily experienced only by customers who use diagrams as navigation tools and in presentations. This was resolved during the maintenance period.

Reported: 9/18 1:30pm PST

Resolved:9/18 5:30pm PST

Issue: Some users reported that some diagrams were failing to render on restricted pages. This was caused by a change to Atlassian's Confluence security that denied access to the user. Once the maintenance period was complete, we created and deployed a patch to resolve the issue. The delay was to ensure proper testing prior to release.

Reported:9/19 10:15am PST

Resolved: 9/25 5:30pm PST

If you have any questions or concerns, please reach out to our customer support team.

-The Gliffy Team

Not at this time but please don’t misunderstand this as any lack of interest! We’d love to assist you with your questions.

We know the decision not to offerphone support is unusual, but after experimenting with different approaches, we’ve found that starting with email enables us to provide the fastest response. We focus on providing fast and high quality responses by email, so you’re always talking to a human that can help first-hand.Thisalso allows us to easily collect and retain the information necessary to troubleshoot and resolve your issue.

Please click here to start a support ticket with Gliffy.

For paid accounts, Gliffy will never change the status of any private diagrams. Specific information regarding this is as follows:

Trial Accounts -On trial accounts, documents are created as chosen by the creator, as permissions within Trial accounts are equal to that of paid accounts.

Free Accounts-Diagrams created on free accounts are publicly viewable by default.

Paid Accounts -Diagram privacy is determined by

When a paid account lapses, administrators of the account are presented with an option to either re-upgrade, or convert their account to a free, basic account. If the administrator chooses to re-upgrade, diagram privacy settings will be retained. If the administrator chooses to convert the account to a free account, they confirm and agree to their diagrams being transitioned to public diagrams.

You can check diagram privacy by reviewing the icon as shown below:

Private Diagram

Public Diagram

The free, offline Chrome app is a limited version of Gliffy Online, therefore it does not have as many features or capabilities. Gliffy will not be doing any updates, bug fixes, or feature improvements to the Chrome app in the near future.

If you are looking for a more robust application that we are doing updates to, we would recommend Gliffy Online: https://www.gliffy.com/products/online/

If you do not have a Gliffy Online account, you can start a free trial by going www.gliffy.com and clicking on the "Start Drawing " button. Once you create and attempt to save a diagram it will prompt you to enter your email and setup a password. Your free trial acts like a Gliffy "Business" account and gives you the ability to make unlimited private diagrams during that time. When your trial expires, your account reverts to a free, Basic account if you choose not to upgrade to a paid account. All of your diagrams will remain accessible and editable but you will not be able to add any new diagrams over a total of five.

If you have further questions, please email [email protected].

All account types have the ability to print from the File->Print menu.

*See this article on how to set your printer preferences correctly for each browser type*

To print to PDF, you can either print to the browser's PDF writer (if available), or to an external PDF writer such as Adobe, CutePDF, NitroPro, etc.

The Chrome browser has it's ownSave to PDFoption.

ClickChangeto select a different PDF writer or print destination.

For specific steps on how to print from each browser, please see this article: http://support.gliffy.com/entries/96901917-Printing-from-Different-Browsers-in-Gliffy or our User Manual: https://www.gliffy.com/user-manual/?productId=3#article_417

To Print your diagram from Gliffy, go to File->Print.

Some browsers have different behaviors when printing.

Chrome Browser:In Chrome, you will need to set your margins to "None" in the print system dialog that comes up after you click "Next".

Forall browsersyou will need to also make sure you have your Paper Size and Page Orientation set correctly in the print dialog screen that comes up after you click "Next".

Gliffy for Confluence version 8.0.0 introduced the ability to pin a specific version of each diagram to a specific version of each Confluence page.What this means is that as you update your page, you can also assign a specific version of your Gliffy diagram to each version of that page. This feature has been often requested by our customers, and we're excited to have this implemented!

With this change, there is also a significant operational change in how Gliffy functions. In Gliffy versions prior to 8.0.0, clicking Edit would simply open up your diagram for editing. In Gliffy for Confluence 8.0.0+, you must open the Confluence pageinto Edit mode, and then edit the diagram. This is what enables the ability to attach a specific version to that page with the update.

To edit Gliffy diagrams in version 8.0.0, please follow these steps:

1. Open the Confluence page in which the diagram is stored into Edit mode

2. Click "Edit" on the diagram, which will open the diagram for editing

3. When you have finished your edits, please be sure to save both the diagram AND the page, as this is what will ensure all data is saved appropriately

There are a few ways to move your diagram:

Use the Save As feature (v6.6 and higher)

1.Start by clicking Editonan existing named diagram from a Confluence page.

2.Once the diagram is open, go toFile->Save As.

3.This will open the Save As modal. You can change the name of your new diagram at the top. Select if you want to save to This Page, a New Page, or an Existing Page.

Insert a Diagram

1. In your new page, click Add, Gliffy Diagram

2. Click "Search" on the left side of the Create Diagram screen or "Insert Diagram" in the upper right corner

3. Navigate to the space and search for the diagram name you wish to move/copy

4. Click on the diagram and click "Insert"

5. Save the page in Confluence

Note: Using this method will maintain the diagram on both pages as two individual documents. To completely remove the diagram from the initial page, delete the diagram attachment and the Gliffy Macro from the page.

Export the Existing Diagram

1. Go to the page in Confluence and Edit the page

2. Click Edit on the diagram you wish to move

3. Click File, Export as Gliffy

3. Save the .gliffyfile to your Computer

4. At the page in Confluence you want the diagram moved to: Click Add, Gliffy Diagram

5. Click "Import" on the left side of the Create Diagram screen then click "Choose File" to browse to the Gliffy file you just exported

6. Select the file then Click "Create"

7. Save the page in Confluence

Note: To completely remove the diagram from the initial page, delete the diagram attachment and the Gliffy Macro from the page.

Happy Moving!

Exports to PNG, JPG, and SVGare available onpaid accounts only.To upgrade your account to activate this feature, see this article on upgrading: https://www.gliffy.com/user-manual/?productId=3#article_447

Printing is available for all account types from the File menu.

To export your diagram:

Login to Gliffy: http://www.gliffy.com

Open the diagram you want to export

Go to File menu then select either: Export as SVG, Export as Gliffy, Export as PNG or Export as JPG:http://www.gliffy.com/user-manual/#article_62

You can also select "Print" then "PDF" for a PDF file (available on all account types).

The diagram will download, following the settings you have for downloading files from the internet.

Gliffy Project and Gliffy Diagrams for JIRA are designed to work in tandem, and Project does include some elements of Gliffy for JIRA. Because of this, installing both plugins will result in 2 Gliffy links.

If you observe two Gliffy buttons, please check to see whether you currently have Gliffy for JIRA installed. If so, uninstalling Gliffy for JIRA should resolve the issue, causing only one link to show.

To ensure Project functionality, be sure to uninstall the Gliffy for JIRA plugin, and not Gliffy Project.

If the issue persists, please reach out to Gliffy Support, and we'll be happy investigate further.

Contents

General Questions

Basic Functionality

Licensing and pricing

General Questions

What is Gliffy Project?

Gliffy Project is a JIRA app that maps your visual plans to your existing JIRA, allowing product, engineering, and design teams to build software more accurately.

How does Gliffy Project integrate with JIRA?

Using Gliffy Project, JIRA issues can be created, sorted, and attached to Hotspots on an image. This allows you to utilize a “Big Picture” view of your project, improving the process of reviewing a project to determine its current status.

Where is my data stored?

Gliffy Project data is stored on Gliffy’s secure servers. Gliffy does not receive or obtain the contents of any JIRA tickets. We do see the JIRA issue’s identification (i.e. JIRA-1726), as this allows us to link JIRA issues to associated Hotspots within Gliffy Project.

Is Gliffy Project compatible with JIRA Server or Data Center?

Not at this time, however we are working to add JIRA Server compatibility in the very near future.

Where can I find further documentation?

Documentation for Gliffy Project, including our Knowledge Base and User Manual, can be accessed via our Support Hub.

Basic Functionality

What types of images can I utilize within Gliffy Project?

A project can consist of any type of image, uploaded in PNG or JPG format. This can be anything from an exported Gliffy diagram to your favorite desktop background.

What is a Hotspot?

A Hotspot is an area of space created within Gliffy Project on your selected image. This created area allows you to link associated JIRA issues to the image for tracking and quick access purposes.

Does deleting a Hotspot also delete linked JIRA issues?

No. While the issues associated with the Hotspot will no longer be attached, data within JIRA will not be deleted.

Does Gliffy Project connect to JIRA in real-time?

Gliffy Project does maintain a consistent connection with JIRA. When changes to an issue are made in JIRA however, Gliffy Project does need to be refreshed to reflect these changes.

Does Gliffy Project support sub-tasks?

Not at this time, however this is something we will be investigating for a future..

Can I set or change permissions within Gliffy Project?

Gliffy Project utilizes the permissions you've set up within JIRA. Gliffy Project-specific permissions are not available.

Why do I have 2 Gliffy logos within JIRA?

Gliffy Project and Gliffy Diagrams for JIRA are designed to work in tandem, and Project does include some elements of Gliffy for JIRA. Because of this, installing both plugins will result in 2 Gliffy links.

If you observe two Gliffy buttons, please check to see whether you currently have Gliffy for JIRA installed. If so, uninstalling Gliffy for JIRA should resolve the issue, causing only one link to show.

Licensing And Pricing

How much does it cost?

Pricing information for all Gliffy products can be found on our Pricing Page.

Do I get updates as you make improvements?

When you purchase a license, you are entitled to one year of software maintenance (product updates and support).

When does my software maintenance start?

Our policy is consistent with Atlassian's.

New license purchase: Your 12 month software maintenance period will commence from the date of payment confirmation.

Upgrade: Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license.

Software maintenance renewal: Your 12 month software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

I have a 100-user JIRA license, but I believe only 25 users will run Gliffy Project. Can I get a 25-user Gliffy Project license?

As a product on the Atlassian Marketplace, we must match Atlassian's policy and the license level you have with Gliffy must match the license level of JIRA. Gliffy Project cannot be made available for a specific user-group unfortunately.

What kind of support do you offer?

Support is provided via email, alongside our publicly available resources accessible via our Support Hub.

Can I try the Plugin before I buy it?

Yes! When you downloadand install the Plugin, a 30-day free trial is automatically initiated.

Where can I find more information on Gliffy licensing?

For more information on Atlassian product licensing, please refer to Atlassian's Licensing Resource.

Our legal team wants to make revisions to your EULA. Can you accommodate our changes?

Our policy on this matches the policy that Atlassian has on this topic. Because of the low prices we offer our product at, we're unable to make changes to our EULA. Because of our very low prices, the legal and management costs related to accommodating multiple EULA agreements is not possible. By having a single EULA that is fair to both sides, we are able to keep our costs down. If you have specific concerns about our EULA, we would love to get your feedback.

Will Gliffy be GDPR Compliant?

Yes! Gliffy is committed to customer privacy and is in compliance with GDPR at this time. More information on this can be found within our Knowledge Base.

We are currently aware of an issue impacting users that perform an upgrade to Gliffy for Confluence 8.1.0. This can cause the left navigation pane to disappear.

Currently, to resolve this you will need to perform a full uninstall and reinstall of Gliffy to rectify this issue. Our engineers are working diligently to resolve this issue in an upcoming release.

Please note - this only impacts Gliffy for Confluence Server. Gliffy for Confluence Cloud users are not impacted by this issue.

See this article for more detailed instructions: https://www.gliffy.com/user-manual/?productId=3#article_453

Here are the steps for using an existing Gliffy diagram as a Template diagram:

Login to your Gliffy Online Account (if already logged in, clicked File, New)

Click "Use your own File as a Template" File, New

Navigate through your folders to locate the document

Double click to select (or single select and click "Create Document")

Remember to save and name your new diagram!

RESOLVED 4/26/16

Some users have reported an issue with text disappearing behind shapes, or when they attempt to move a box. Our development team is currently investigating the situation.

In the meantime, we have discovered a workaround so that you can bypass this issue and continue working. If your text does disappear when you move another shape, please ungroup the shapes and text. Once you've done this, you can test by moving the shape you've ungrouped to see if the issue remains.

If you have further questions or difficulties, please contact us at [email protected]. Thanks!

Click here to access the Gliffy Diagrams for Confluence User Manual.

What is GDPR?

GDPR is Europe’s General Data Protection Regulation (GDPR), a European Union regulation that updates and alters the handling of personally identifiable information, which comes into effect on May 25, 2018.

Is Gliffy be GDPR Compliant?

Yes! Gliffy is committed to customer privacy and will comply with customer GDPR deletion requests. We've recently updated our Privacy Policy (effective May 11, 2018) to better reflect new data regulations.

What does GDPR require?

For detailed information on the requirements of this regulation, please visit the European Commission's website.

How can I request full deletion of my data?

To request a deletion, you can simply send an email to [email protected]. In the coming days and weeks, we will be improving this process.

Are you having trouble logging into your Gliffy Online account using Facebook?

You’re unable to log in with your Facebook account most likely because the account is not linked to a valid email address. Please login to Facebook separately and add an email address to your Facebook account and verify it before trying again.

You can also log in to Gliffy directly with a valid email address. If you are having difficulty accessing with your email, please see this article on how to reset your password: http://support.gliffy.com/hc/en-us/articles/217895768-Forgot-Password-Process-for-Gliffy-Online

If you have further difficulties accessing your Gliffy Online account, please email us at [email protected]. Thanks!

Users of FireFox may occasionally encounter an issue when working on large diagrams which is related to the browser's rendering of these diagrams.

Specifically, this issue relates to recursion functionality within FireFox, and how the browser handles the rendering of the diagram. To verify that this is the issue you've experienced, you can follow these steps:

Press F12 to open your console's browser

Ensure that "Console" is selected in the top of the pane that opens

Replicate the issue

Doing this will actually allow you to view the error generated. This error exception will be listed as "Too much recursion".

Unfortunately, within FireFox there is not a current method to resolve this on larger diagrams. If you experience this error in a persistent manner, we encourage you to utilize a browser such as Google Chrome (which typically provides the best experience with Gliffy). In the meantime, our engineers will continue to investigate and work to resolve this issue.

Are you getting an 'Email or Password not Found' message as you attempt to access your Gliffy Account?

Follow these directions to get back into your Account:

Go to https://www.gliffy.com/ and click the "Log In" button

Click "Forgot Password?"

Enter your email you use to login with and click "Send reset instructions".

A temporary password email will be sent to the email address indicated if you have a Gliffy account. Copy/paste this temporary password into the password field in the LogIn box and click "Login". You'll then be prompted to set up your own unique password.

To sign in or login to your existing Gliffy Online account, go to https://www.gliffy.com/ and click theLog Inbox in the upper right corner.

here

Enter your email and password and click "Log In".

If you have a Facebook, G+ or MS Live account already linked upyou can login using these by clicking the applicable OAuth icon from the LogIn area.

If you do NOT already have an account linked up to Facebook, G+ or MS Live and click the icons, it will create a new account for you under the email tied to them.

If you are unable to login to your account, please follow the reset password instructions .

If you have further questions or difficulties accessing your account, please contact [email protected].

Looking to move content from one Gliffy Diagram to Another?

Open the Diagram you wish to cut from

Open the Diagram you wish to paste to

Select the elements to move, then click Edit-->Copy (Right-click->Ctrl+C)

Click Edit, Paste (Ctrl+V)

Now the content from the first diagram will be pasted into the destination document

1. Open a Google Document in the Google Chrome browser* and go to the Add-ons menu in the toolbar. Select "Get add-ons..."

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2. From the list of add-ons, choose or search for "Gliffy"

3. Click the Gliffy logo to open up the app description and preview. Click the "+Free" button to install Gliffy diagrams to your Google account.

4. Click "Accept" to agree to the permissions that Gliffy diagrams needs within your Google account.

5. Gliffy diagrams will complete the installation and return you to your Google Document.

6. After a second, the Gliffy diagrams sidebar will open a welcome page. Click on the "Create a diagram" button to get started.

If you already have an existing Gliffy account that does not use the same email address as your Google account, see the instructions to link up your existing account.

7. The Gliffy diagram editor should open in a new window and you can now create your first Gliffy diagram.

8. Select the diagram type you wish to create and start diagramming. When you are finished with your diagram, save it and close the editor window. When you go back to your Google Document, the Gliffy diagrams sidebar should have updated with your new diagram. If it is not there, press the refresh button to update the sidebar.

9. Mouse over the diagram you want to insert into your document and use the "Insert" button to insert it where your cursor is. If you want to edit the document, you can do so from here as well.

10. Your document has a new diagram to help communicate your message!

*Firefox, Safari and Internet Explorer browser not currentlyrecommended