Glooko FAQs

You will need:

A compatible Blood Glucose Meter, Insulin Pumpand/or Continuous Glucose Monitor (CGM). Click here to determine if your diabetes device is compatible.

The Cornerstones4Care powered by Glookomobile app installed on a compatible Android or iOS device.

Download the app from the iOS App Store here.

Download the app from the Google Play Store here.

The necessary syncing hardware, which will be mailed to you after you create your Cornerstones4Care powered by Glooko account.

Now, let's get started!

Step 1: Create a Cornerstones4Care powered by Glooko account:

Sign up

Sign up using your Cornerstones4Care account credentials

Already have an account? Log in

Step 2: Sync your diabetes device data.

Step 3: Add Events (foods,insulins, medications, exercises, and comments)

Step 4: Interpret your data

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Compatible Bluetooth meters do not require additional hardware to sync. The Cornerstones4Care powered by Glooko app for iOS is currently compatible with these Bluetooth-enabled meters:

ACCU-CHEK Aviva Connect

ACCU-CHEK Guide

ACCU-CHEK Performa Connect

TRIVIDIA/NIPRO True Metrix Air

Ascensia Contour NEXT ONE

Let’s Sync!

Navigate to the Sync Menu by tappingSyncon the home screen.

If your Bluetooth meter is listed, tap on the Bluetooth Meter Name. If it is not listed, tap New Device. On the next screen, tap Blood Glucose Meter, select your meter from the list, then tap Add. Your device will now be listed on the Sync Menu. Tap on the Bluetooth Meter Name.

If this is the first time you have synced data from the Bluetooth meter, tapping on the device will take you to an on-screen pairing tutorial.

Follow the on-screen instructions to set up your Bluetooth meter with Cornerstones4Care powered by Glooko.

Once your Bluetooth meter is paired, Cornerstones4Care powered by Glooko will automatically sync data from your meter to the app if it is in range, connected via Bluetooth, and the app is open in the background.

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Start by opening the Cornerstones4Care powered by Glooko app.From theLandingpage:

Tap Login on the app landing page.

When you open the Cornerstones4Care powered by Glooko app for the first time after installing the app, the app will prompt you to review the Terms of Use. Read through the Terms of Use when you reach the bottom of the Terms of Use document, you will be able to tap Accept to proceed.

NOTE: You must accept the Terms of Use to use the Cornerstones4Care powered by Glooko mobile app.

Enter your Cornerstones4Care powered by Glooko mobile app account Email and Password.

TapLogin.You will be taken into the Cornerstones4Care powered by Glooko mobileapp.

www.cornerstones4care.com

Looking for instructions on how to Sign Up for an account or Sign Up using a Cornerstones4Care login? Click an option below:

Sign up for a new account

Sign up with a Cornerstones4Care account

To sign up using a Cornerstones4Care account, you must know your email address and password for your account on

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When you sign up for aCornerstones4Care Powered by Glooko account using the mobile app, you will be asked for your mailing address and which diabetes device(s) you use. After answering these questions, you will automatically be sent the necessary syncing hardware to the mailing address you provide.

However, if you need to order additional or replacement syncing hardware, you can do so at anytime via the app! To learn how, see How do I order device syncing hardware from the Cornerstones4Care Powered by Glooko app?

If you need additional assistance, feel free to reach out to us at [email protected].

Glooko’s Mobile Insulin Dosing System (MIDS) is designed to help individuals who have been diagnosed with Type 2 diabetes and have been prescribed basal (long-acting) insulin only. MIDS is prescribed by your healthcare provider to help you safely adjust your dose of long-acting insulin. Based on a Treatment Plan created by your doctor, MIDS uses your fasting blood glucose (FBG) readings to find your ideal dose of long-acting insulin.

How it works

After your healthcare provider prescribes MIDS for you, you will receive an invitation to begin the MIDS program through the Cornerstones4Care Powered by Glooko app on your mobile device.

Once you accept the invitation, you will follow the same routine each day:

Every night, you will take your insulin as prescribed by your doctor.

Every morning, you will take your FBG reading and sync your blood glucose meter with your Cornerstones4Care Powered by Glooko app.

NOTE: An FBG reading is taken on an empty stomach (minimum 8 hours), usually before breakfast.

You will be prompted to complete a dose adjustment check once every 1 to 7 days (the number of days between dose adjustment checks will be determined by your doctor). Based on the dose adjustment check, MIDS will recommend an insulin dose based on your FBG readings and the treatment plan created by your provider.

Click here to learn more about the MIDS Program and how to get started.

To determine if your diabetes device is compatible, view the compatibility details below.

You can also click the attachment at the bottom of the page to download the Cornerstones4Care Powered by Glooko Compatibility Sheet.This document is provided in PDF format. Adobe Reader software is free and is required to view and print this document.

Don't see your device? Contact our Support team:

Email: [email protected]

Phone: 1-800-206-6601 (option 1)

SMS: 650-720-5310

Lifestyle events, including medication, insulin, food and exercise, as well as custom notes, can be added to your Cornerstones4Care Powered by Glooko mobile app so that they can be viewed alongside glucose data to reveal trends and patterns. To learn how to add an event, see How do I add events (medication, insulin, food, exercise and notes) in the app?

Need to edit or delete an event? Just follow the simple steps below.

Tap the History icon on the primary navigation bar in the app.

Next, scroll down to locate the event you would like to edit or delete, and tap to open the event.

To edit the event: Tap into any of the fields you would like to edit, then tap the checkmark () icon at the top-right of the screen to save your changes.

To delete the event: Tap Delete [EventType] at the bottom of the event screen.

All changes to your events should be immediately reflected on the History screen in your Cornerstones4Care Powered by Glooko app.

The time is now...

Or is it? Having the wrong time or date on your FreeStyle meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be.

In order to change the date and time on your FreeStyle meter, simply follow the below instructions.

Step 1:With the meter off, press and hold mfor3seconds until SET appears.

Step 2:Pressmto bypass setting the optional reminder alarms. You may choose to set these later.

Step 3: Set TimePress cto display correct hourPressmto save

Set minutes

Press cto display correct minutes

Press mto save

Set time format

Press mto accept time format or

Press cto change

Press mto save

Step 4) Set Date

Note:The date format can display either:

Year Month DayOR

Year Day . Month

The month will flash first.

Set month

Press cto display correct month

Press mto save

Set day

Press cto display correct day

Press mto save

Set date format

Pressmto accept date format or

Pressc to change

Pressmto save

Set year

Pressm to accept year or

Pressc to change

Pressmto save

Press and holdm for3seconds until meter turns off. Meter set up is now complete.

Cornerstones4Care Powered by Glooko can sync data from compatible Medtronic pumps using CareLink Personal.

You can sync data from your compatible Medtronic Device (either with or without a MiniMed Connect) by connecting your CareLink Personal account to Cornerstones4Care Powered by Glooko.

NOTE:If you want to sync data from your Medtronic insulin pump using a MiniMed Connect Uploader or CareLink USB, you will still need to pair your insulin pump to the MiniMed Connect mobile app or sync using the CareLink Personal web app. Once your data is synced to CareLink, it will appear in Glooko daily. If you do not already know how to sync your Medtronic device, please find some useful links below:

I use a MiniMed Connect

I use a CareLink USB

I use a Bayer's CONTOUR NEXT LINK

Let's Connect!

Navigate to theSync Menuby tappingSyncin the top-right corner on the home screen.

If Medtronic CareLink Personal is listed, tap on Medtronic CareLink Personal.

If it is not listed, tap New Device. On the next screen, tap Insulin Pump, select CareLink Personal, then tap Add.Your Medtronic pump will now be listed on the Sync Menu. Tap on Medtronic CareLink Personal.

You will be asked to Connect to CareLink Personal:

Connect an existing CareLink Personal Account

Create a new CareLink Personal Account

If you already have an existing CareLink Personal account:

1. Tap Log into CareLink.

here

2. Type in your CareLink Username and Password. Tap LOG IN.

3. If you entered the correct CareLink Username and Password, you will be shown a Success screen. Tap Next.

4. After tapping Next, you will be presented with one of two screens:

IOS APP: Review the instructions on the screen, then tapOK.

ANDROID APP:Select which Device you use to download your Medtronic device (CareLink USB or MiniMed Connect).

If you select CareLink USB, you will be presented with an informational screen.Tap OK.

If you select MiniMed Connect, you will be presented with an informational screen.Tap OK.

If you select I don’t download data, you will be redirected to a screen with a link to purchase a MiniMed Connect from Medtronic.

If you need to create anew CareLink Personal Account:

1. Tap Create a CareLink Account.

2. Review the Terms of Use and check each of the three boxes to indicate acceptance. Click Accept.

3. Complete all required fields, including Login Information, Contact Information, and Personal Information.

4. Check the box next to I’m not a robot at the bottom of the screen. A window will pop up with a Captcha Image.

5. Complete the task and tapVerify.

Click Submit to continue.

6. You will be shown a confirmation screen. Tap Continue on the app to continue.

7. Once the CareLink Personal account has been linked, you will see the below screen. Tap Next.

8. After tapping Next, you will be presented with one of two screens:

IOS APP: Review the instructions on the screen, then tapOK.

ANDROID APP:Select which Device you use to download your Medtronic device (CareLink USB or MiniMed Connect).

If you select CareLink USB, you will be presented with an informational screen.Tap OK.

If you select MiniMed Connect, you will be presented with an informational screen.Tap OK.

If you select I don’t download data, you will be redirected to a screen with a link to purchase a MiniMed Connect from Medtronic.

NOTE:If you have trouble connecting to Medtronic's CareLink Personal web page you can navigate to carelink.minimed.com on your web browser. Additional help for setting up your account can be foundor you can call their support line at (800) 646-4633.

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Lifestyle events, including medication, insulin, food and exercise, as well as custom notes, can be added to your Cornerstones4Care Powered by Glooko app so that they can be viewed alongside glucose data to reveal trends and patterns.

To add an event

Tap Add (+) on the primary navigation bar in the app.

How do I edit or delete events in the app?

Select the type of event you would like to add: Medication, Insulin, Food, Exercise or Notes.

Tap the date/time field and adjust the date and time of the event, if necessary.

Search for and/or select (from your Recent, Frequent or Custom lists) the item(s) you would like to include in the event and add all relevant details.

Tap Done and/or the plus (+) symbol to add the item(s).

To add multiple events (of different types) at the same time, toggle between the event types at the top of the Add Event menu and add items as needed.

Tap the checkmark () at the top-right of the screen to save your event(s).

All events can be viewed by tapping the History icon on the primary navigation bar of your Cornerstones4Care Powered by Glooko app. These are sorted by date alongside your glucose data.

TIP: When adding a Food event, you can search for the item, select from Recent or Frequent items, add a Custom item, add a quick Carbs entry or use the barcode scanner. As foods are added, total carbs will display at the bottom of the screen (expand for calories, fat and protein). To learn how to use the barcode scanner, see How do I use the barcode scanner to log foods in the app?

To learn how to edit or delete events, see

The time is now...

Or is it? Having the wrong time or date on your Glucocard Vital/ReliOn Prime meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be.

In order to change the date and time on your Glucocard Vital/ReliOn Prime meter, simply follow the below instructions. Step 1: Turn on the meter

Press the On/Off button to turn the meter on. The full screen appears briefly. The meter then displays the time, date, unit of measurement, and the insert test strip symbol.

Step 2: Enter set-up mode

Press and hold down the On/Off button for more than 2 seconds to enter the set-up mode.

Step 3: Set the time format

The time can be displayed in either 24-hour format or 12-hour format with AM and PM.

The meter displays the current time format. To change format, press either the Back or Forward button. Press the On/Off button to select the time format. The date format then appears on the display.

Step 4: Set the date format

The date format can either be displayed as month/day (01/31) or day/month (31/01). The meter displays the current format. To change format, press either the Back or Forward button. Press the On/Off button to select the date format. The hour setting then flashes on the display.

Step 5: Set the hour

Press and release the Back or Forward button to change the hour. Hold the Back or Forward button down to scroll through quickly. When the correct hour is displayed, press the On/Off button. The minute setting then flashes on the display.

Step 6: Set the minute

Press and release the Back or Forward button until the correct minute appears. Hold the Back or Forward button down to scroll through quickly. When the correct minute is displayed, press the On/Off button. The month setting then flashes on the display.

Step 7: Set the month (If day/month format is selected then Step 7 will set day)

Press and release the Back or Forward button until the correct month appears. Hold the Back or Forward button down to scroll through quickly. When the correct month is displayed, press the On/Off button. The day setting then flashes on the display.

Step 8: Set the day

(If day/month format is selected then Step 8 will set month) Press and release the Back or Forward button until the correct day appears. Hold the Back or Forward button down to scroll through quickly. When the correct day is

displayed, press the On/Off button. The year setting then flashes on the display.

Step 9: Set the year

Press and release the Back or Forward button until the correct year appears. Hold the Back or Forward button down to scroll through quickly. When the correct year is displayed, press the On/Off button for two seconds to exit set up mode.

Glooko provides quick and easy access to user guides for all of our platforms. All documents are provided in PDF format. Adobe Reader software is free and is required to view and print these documents.Click the attachment below to download the Glooko Transmitter for Glooko Users - Quick Start Guide.

The time is now...

Or is it? Having the wrong time or date on your ACCU-CHEK meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be. In order to change the date and time on yourAccu-Chek meter, simply follow the below instructions.

Turn on the meter by pressing the power button. You should see a flashing test strip on the bottom of the screen.

Press and hold on/off button for about four seconds. You will see the words set-up appear on the top right side of the screen.

The hour will flash on the display.

Use the left or right arrow buttons to adjust the hour. Once the hour has been set, press and release the power button to move to the minutes selector.

Use the left or right arrow buttons to adjust the minute. Once the minute has been set, press and release the power button.

You can now adjust the month, date and year in the same fashion. Press and release the ON/OFF button to move from item to item.

The next few screens will present options such as the beeper, meal test, and alarms in the same manner. You do not have to adjust these if you do not wish to.

To exit setup mode, press on/off button for about four seconds.

The time is now...

Or is it? Having the wrong time or date on your Bayer Contour, Contour XT, Contour NEXT EZ or Contour NEXT ONE meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be.

In order to change the date and timeon your Bayer Contour, Contour XT, Contour NEXT EZ or Contour NEXT ONE meter, simply follow the below instructions.

Step 1) Turn the meter on in Settings mode

Make sure the meter is OFF. Press and hold the M button for 3 seconds. A complete display will briefly appear, then numbers will flash in the top left corner of the display.

NOTE: Depending upon the Contour meter that you own, the order in which these settings appear may differ.

Furthermore, this is a cyclical process, so you must click through all previous settings to get to the specific setting you are trying to adjust. For example if you only wanted to change your time after setting the date, you must click through the settings, turn off your meter, and hold M again for three seconds to re-enter the settings.

Step 2) Set the Time

With the 12H flashing on the display, press or to select the 12H (with AM and PM) or 24H setting (military time).

Press M to set. The number in the hour position will now flash. Press or until you reach the current hour.

Press M to set. The minute will now flash.

Press or to select the current minute. Press M to set. If you selected a 12 hour time setting, the AM or PM will now flash. Press or to Select AM or PM.

Press M to set.

Step 3) Set the Month and Day Format

m/d will now flash on the display. Press or to select the format you wish (m/d for month/day format or d.m for day.month format)

Press M to set.

Setting the Date:

The year will be flashing. Press or to select the current year.

Press M to set.

The month will now flash. Press or to select the month.

Press M to set. The day will now flash. Press or to select the day.

Press M to set.

The meter will now proceed through sound and basic/advanced mode setup. Press M repeatedly to skip through these screens and complete time/date setup.

The time is now...

Or is it? Having the wrong time or date on your OneTouch Verio Flex meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be.

In order to change the date and time on yourOneTouch Verio Flex meter, simply follow the below guidelines. You can adjust the meters time and date settings by pressing and holding OK and at the same time. The SET screen will then appear, and the hour will flash.

Setting the time:

Hour will flash

If the hour displayed is correct, press OK to confirm.

If the hour displayed is not correct, press or to change the hour and press OK to confirm.

Minutes will flash

If the minutes displayed are correct, press OK to confirm.

If the minutes displayed are not correct, press or to change the minutes and press OK to confirm.

AM/PM will flash

If the AM/PM displayed is correct, press OK to confirm.

If the AM/PM displayed is not correct, press or to change AM/PM and press OK to confirm.

Setting the date:

After completing the time setup, the meter will automatically move to date setup.

Year will flash

If the year displayed is correct, press OK to confirm.

If the year displayed is not correct, press or to change the year and press OK to confirm.

Month will flash

If the month displayed is correct, press OK to confirm.

If the month displayed is not correct, press or to change the month and press OK to confirm.

Day will flash

If the day displayed is correct, press OK to confirm.

If the day displayed is not correct, press or to change the day and press OK to confirm.

The time is now...

Or is it? Having the wrong time or date on your OneTouch Ultra Mini meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be. In order to change the dateand timeon yourOneTouch Ultra Mini, simply follow the below instructions.

Put the UltraMini into Settings Mode:

Press and hold the power button on the meter (the button on the front of the meter) for at least 10 seconds. If you have held the button long enough, you should see the time and date appear on the top right hand of the screen. NOTE: If you see a BG reading appear on the screen, this means that you have not held the button for long enough. Press and hold the button to turn off your meter and repeat step 1.

Set the Hour

You will see the hour flash on the display. Press and release the or buttons to go forward or backward one hour. To move faster, hold the or buttons down.

When the correct hour appears on the display, wait five seconds. Your entry will be saved and you will move to the next setting. The minutes will now start flashing.

Set the Minutes

Press and release the or buttons to change the minutes. When you have the correct minutes on the display, wait five seconds to move to the next setting.

AM or PM will now start flashing.

Set AM or PM

AM or PM will be displayed next to the minutes. Press the or buttons to set AM or PM, then wait five seconds to move to the next setting.

Set the Year

Press the or buttons to change the year. When you have the correct year on the display, wait five seconds to move to the next setting.

Set the Month

Press the or buttons to change the month. When you have the correct month on the display, wait five seconds to move to the next setting. The day will now start flashing.

Set the Day

Press the or buttons to change the day. When you have the correct day on the display, wait five seconds to move to the next screen.

Your time and date settings will be displayed for five seconds. After the five seconds, the settings will be saved and the meter will then turn off.

If you want to readjust your settings, press the or buttons while the time and date are still on the display. You will be returned to the first setup screen where you can begin with the hour.

Welcome to the Glooko family!

Glooko's mobile app is available at no cost on iOS and Android devices.Instructions for downloading the Glooko mobile app are below.

Download Glooko for iOS (Apple)

To download the Glooko iOS app, open the App Store on your iOS device and search for Glooko (or click here !).

Download Glooko for Android

To download the Glooko Android app, open the Google Play store on your Android device and search for Glooko (or click here !).

Once you've downloaded the Glooko mobile app, you're ready to create a Glooko account. Your Glooko account can be accessed from your mobile device or the web.

First things first, navigate to the Sync Menu in one of two ways:

From the Home screen, tap Sync in the top-right corner to access your Sync Menu.

From the Primary Navigation Bar at the bottom of any screen, tap Profile > Devices > My Devices.

Now, let's upload your True Metrix Air device!

From the Sync Menu:

Navigate to the Sync Menu by tapping on the Home screen or going to Profile > Devices > My Devices.

If your Nipro True Metrix Air meter is listed, tap on the Nipro True Metrix Air. If it is not, tap Add Device. On the next screen, tap Meters, select your meter from the list, then tap Done.

Your device will now be listed on the Sync Menu. Tap on the Nipro True Metrix Air.

If this is the first time you have uploaded data from the Bluetooth meter, tapping on the device will take you to an on-screen pairing tutorial. Select the Nipro TRUE METRIX AIR to open its Pairing Tutorial. Tap Next.

First, make sure the meter is near your mobile device and then click Next. The app will prompt you to turn on the meter by pressing down on the circular button located on top of the meter. When the meter is on, youll notice the Bluetooth symbol on the left side of the display, which means that the meters Bluetooth is on. Tap next.

To pair, youll need to know the meters 6-digit serial number, which you can find on the back of the meter. Tap Next.

At this point, the Glooko app will search for your meter. Once Glooko finds it, the app will ask you to enter the meters serial number into Glooko. This is the last 6 digits of the serial number from the back of your meter. Tap OK after entering the number. Glooko is now paired with your TRUE METRIX AIR meter. Tap Next.

Now that the meter is paired, you can click on the Sync Device button to download your current glucose data. From now on, after checking your blood glucose, turn the TRUE METRIX AIR off and back on to wirelessly send your updated readings.

You can download blood glucose (BG) readings from your Verio Flex or Verio Sync meter to your iOS device via Glookos integration with Apple Health! Once BG data is available in Apple Health, it will automatically sync with your Glooko app.

You will need:

iPhone or iPod touch running iOS 10.0 or later

Apple Health app (included with iOS 10.0)

OneTouch Reveal App

NOTE: Internet or 3G is necessary for data to synchronize across your Verio meter to your OneTouch Reveal app and then to the Glooko app.

In this article, you can learn how to:

Configure the OneTouch Reveal app

Set up the connection in the Glooko mobile app for iOS

Step 1: Configure the OneTouch Revealapp

Once you have downloaded the OneTouch Reveal app to your iOS device, in the OneTouch Reveal app,enable your connection to Apple Health:

Tap More.

Tap Connections.

Toggle AppleHealthto green (enabled).

Tap Enable Now.

From within Health Access, toggle Blood Glucose to green (enabled).

Tap Allow.

For more information or for support using the OneTouch Reveal app, please refer to the OneTouch Reveal website.

Step 2: Set up the connection in the Glooko mobile app for iOS

From the Home screen, tap Sync in the top-right corner.

If your Verio Flex or Verio Sync meter is listed, tap on your meter name and follow the on-screen prompts.

NOTE: If it is not listed, tap New Device to sync your device. To learn how to sync your meter with Glooko, see How do I sync my blood glucose meter with Glooko?

You'll be taken to a screen within Apple Health. ToggleBlood GlucoseON by moving the toggle from left to right(toggle turns green).

Once your Apple Health connection has been established, Glooko will automatically import data from your Apple Health app to your Glooko mobile app!

Identity and Email settings are an important way that Glooko Kiosk allows you to gather information about your patients. In this article, we will review the different options you have when setting up Glooko Kiosk. These settings are savedfor future use, so as long as you staysigned in, you're ready to sync!

From theSettingsscreen:

Select Identity Settings, or Email Settings.

You will be prompted to enter your password to make any changes.

Identity Settings:

Require Patient to Accept Terms of Use.

You can have this option turned on or off by selecting the check box.

Medical Record Number, Mobile Phone Number, and Type of Diabetes:

You can choose to have these settings as optionalor you can choose to have them required.

Optional:simply toggle the bar to the right.

Required:simply toggle the bar to the right and select the check box below.

Email Settings:

Toggle the bar to the right in order to have Email as a required field while syncing new patients.

*Please note: Kiosk is currently only available in the U.S.

The attached guide includes all of the diabetes devices currently compatible with the Glooko Transmitter.

For additional compatibility details, please reference the Glooko Compatibility page.

We strive tomake your Glooko Kiosk ready to go right out of the box.To learn about the various buttons on your Kiosk, see below.

Triangle:

This button allows you to return to the previous screen, without having to reopen the app and start again.

Circle:

This button allows you to return to the home screen.

Square:

This button allows you to see which apps have been recently visited. This is especially helpful for hard closing any apps you don't want to use. Simply tap on the square and tapclear all.

*Please note: Kiosk is currently only available in the U.S.

Glooko provides quick and easy access to FAQ documents for all of our upload solutions. All documents are provided in PDF format. Adobe Reader software is free and is required to view and print these documents. Click the attachment below to download the Network Settings FAQ for the Glooko Uploader.

Lifestyle events, including medication, insulin, food and exercise, as well as custom notes, can be added to your Glooko mobile app so that they can be viewed alongside glucose data to reveal trends and patterns.

To learn how to add an event, see How do I add events (medication, insulin, food, exercise and notes) in the Glooko mobile app?

To edit or delete an event

Tap the History icon on the primary navigation bar in the Glooko mobile app.

Next, scroll down to locate the event you would like to edit or delete, and tap to open the event.

To edit the event: Tap into any of the fields you would like to edit, then tap the checkmark () icon at the top-right of the screen to save your changes.

To delete the event: Tap Delete [Event Type] at the bottom of the event screen.

All changes to your events should be immediately reflected on the History screen in your Glooko mobile app.

Get Glooko on your iPad today!

Glooko is made specifically for the iPhone; however, you can still download it on your iPad! In order to download the Glooko app for your iPad, follow the directions below: From the App Store:

Search for Glooko in the App Store.

Glooko will not display initially; click 'iPad Only' in the top left-hand corner.

A drop-down menu will appear. Select 'iPhone Only.'

The Glooko app will appear and be available for download!

Since CGMs produce such frequent readings, these data points are available in the Glooko mobile app by tapping Trends in the primary navigation bar and toggling between the Graphs and Trends screens.

We've reserved the History view for blood glucose meter readings and event data so it's not overcrowded!

Questions? We're always happy to help! Our Support Team is available Monday through Friday, 8 a.m. to 8 p.m. ET.

You can reach out to us in any of the following ways:

Web Support: www.support.glooko.com

Email Support: [email protected]

Call Support: 1-800-206-6601, Option 1

SMS/Text Support: 650-720-5310

Mobile App Support: TapSettings > Help > Send Feedback

With the Glooko Uploader, you can easily upload data from a compatible diabetes device using your PC or Mac computer.

To get started, you will need:

A compatible diabetes device (confirm device compatibility here )

The Glooko Uploader software installed on a PC or Mac (learn how to install here )

A Glooko account (learn how to create an account here )

The syncing or device download cable that came with the diabetes device (learn how to obtain one here )

Ready to start uploading? Just follow the three simple steps outlined below.

Step 1: Connect the cable for the diabetes device to your computer.

Connect the appropriate USB cable or infrared (IR) cable for the diabetes device to your computer.

Once the cable is recognized, wait a few seconds for the cable drivers to be recognized before connecting the device.

Step 2: Connect the diabetes device to the cable.

After connecting the cable to your computer, connect the diabetes device to the other end of the cable.

Step 3: Upload the diabetes device data.

After connecting the cable to your computer and diabetes device, the device will begin uploading data using the Glooko Uploader.

Once the data has been successfully uploaded, you will have the option to upload another device or view the data.

NOTE: The first time you upload data from a device, you may be asked to validate your user account. If prompted, enter your Glooko username and password to complete the upload and assign the device to the account.

Glooko Uploader Quick Start Guide

To learn more, check out the .

The time is now...

Or is it? Having the wrong time or date on your Insulet Omnipod can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be. In order to change thedate and timeon your Insulet Omnipod, simply follow the below instructions. As a safety feature, you can change date and time settings only when the pod is deactivated or when insulin delivery is suspended.

Access Date & Time Settings:

Suspend insulin delivery. If you are changing the pod, you can reset the date or time without suspending by changing the date or time before activating the new pod.

On the Home screen, use the Up/Down Controller button to choose Settings; then press Select.

Choose System setup, then press Select.

Choose Date/time, then press Select.

Choose either Time or Date, then press Edit.

Reset the time:

To enter the current time, press the Up/Down Controller button. Press and hold the button to increase or decrease the time faster.

Press 12/24 hr to choose either a 12-hour or 24-hour clock, then press Enter (Figure 6-4).

Press Confirm to accept the new time.

Reset the date:

Press the Up/Down Controller button to choose the current year, then press Next.

Choose the current month, then press Next.

Choose the current day, then press Next

Choose the date format to be displayed by the PDM, then press Select.

Press Confirm to accept the new date and format.

The time is now...

Or is it? Having the wrong time or date on your Glucocard 01/ReliOn Confirmcan cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be.

In order to change the date and timeon your Glucocard 01/ReliOn Confirm, simply follow the below instructions.

Step 1: Turn the meter off

Enter meter set-up by first making sure the meter is turned off.

Step 2: Press the Up Arrow and Down Arrow buttons at the same time for 5 seconds.

A beep sounds and the meter turns on. Next, a second beep sounds and SET shows on the screen.

Step 3: Use the Up Arrow to change the set-up screen. When you press the Up Arrow, the set-up screen changes in the order shown in the diagram on the following page. Press the Down Arrow button to change a setting within a set-up screen menu.

Step 4: Setting the Year: Press the Up Arrow until the year and the text yER appears in the middle of the screen. Press the Down Arrow to change the last two digits of the year to the correct year. After you set the year, press the up arrow button to confirm the setting. The screen changes to the month set-up screen.

Step 5: Setting the Month

Press the Down Arrow button to change the month. After you set the month, press the Up Arrow button to confirm the setting. The screen changes to the day set-up screen.

Step 5: Setting the Day

Press the Down Arrow button to change the day. After you set the day, press the Up Arrow button to confirm the setting. The screen changes to the hour set-up screen.

Step 6: Setting the Hour

Press the Down Arrow button to change the hour. After you set the hour, press the Up Arrow button to confirm the setting. The screen changes to the minute set-up screen.

Step 7: Setting the Minute

Press the Down Arrow button to change the minute. After you set the minute, press the Up Arrow button to confirm the setting. The screen changes to the test averaging set-up screen.

Continue pressing the Up Arrow until End is displayed. Press the up arrow one more time and the settings will be saved and the meter turned off. If you wish to change any settings, press the DOWN arrow while End is displayed.

No, you cannot manually enter blood glucose (BG) readings into your Glooko account. BG readings can only be entered into your Glooko account by using the Glooko MeterSync Blue or MeterSync cables to sync with your BG meter, insulin pump or CGM device.

Glooko does not allow manual entry of readings in order to preserve the integrity of your blood glucose data. We want to ensure that the data in your account is accurately and completely transferred from your BG meter. Manually entering readings could potentially create confusing data points that may or may not be accurate.

NOTE: Manually entered BG readings from your insulin pump will transfer to Glooko and be factored into your data and statistics. To learn more, see Where can I see manually entered blood glucose readings in Glooko?

The time is now...

Or is it? Having the wrong time or date on your Verio Meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be. In order to change thedateand timeon yourVeriometer, simply follow the below instructions. Verio Meter From the Main Screen, highlight Settings then press OK. Highlight Time/Date then press OK. Highlight desired field, press OK, and adjust using up/down arrows. Press OK to confirm the change. Verio Flex Meter Press and hold OKand the down arrow at the same time. The SET screen will appear with hour flashing. Use the arrows and OKto change, advance, and save the new date/time. Verio IQ Meter From the Main Screen, highlight Settings then press OK. Highlight Time or Date then press OK. Highlight desired field, press OK, and adjust using up/down arrows. Press OK to confirm the change. Verio Sync Meter You must pair the meter with your iPhone, iPad, or iPod touchand sync with the OneTouch Revealmobile app before you start testing your blood glucose. The first time you sync, the mobile device will set the clock in the meter.However, you will not see the date and time on the meter display until after your first test. The mobile device checks and updates the date and time in your meter each time you sync. Check the date and time on your mobile device often to be sure they are correct. CS0092 Rev A

Uploading the Omnipod DASH on the web is simple - via the Glooko Uploader! Just follow the steps below.

Before getting started:

Confirm that the Glooko Uploader is installed on your desktop (for instructions, see How do I install the Glooko Uploader? ).

Ensure that the Glooko Uploader is not open.

Have your USB-A to Micro cable ready (but do not yet attach this to your computer or your DASH PDM).NOTE: The USB-A to Micro cable came with your Starter Kit and is used to charge the DASH PDM. If you need to order a new cable, you can do so via the Glooko webstore.

To upload your Omnipod DASH

Part 1: Update the data file on your DASH PDM

Turn your DASH PDM off, then turn it back on.

Enter your PIN Code to unlock your DASH.

Plug one end of your USB-A to Micro cable into your computer and the other end of your cable into your DASH PDM.

Tap Export on the DASH PDM to export your data.

TapDone/OK.

The new data file should now be created and updated on your DASH PDM.

Part 2: Upload the data to Glooko Uploader

Unplug your DASH PDM from the cable.

Ensure that it is on and unlocked.

Plug the cable back into your DASH PDM.

Tap theExport option on your DASH PDM.

Open the Glooko Uploader software on your computer and ensure you are logged into your Glooko account. The data upload will begin automatically.

Once the upload has completed, click Done.

Having trouble uploading? See I'm having trouble uploading my OmnipodDASH via Glooko Uploader.

The time is now...

Or is it? Having the wrong time or date on your ACCU-CHEK Compact Plus can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be. In order to change the date and timeon your ACCU-CHEK Compact Plus, simply follow the below instructions.

With the meter off, press the S button to enter the set mode. The meter turns on and briefly shows all of the display symbols. Next, the beeper symbol flashes with your current selection. Press S twice to reach the year with the last two numbers of the year flashing.

Press M to change the year. Press S to set your selection.

The 12h (12-hour) or 24h (24-hour) time format appears.

The meter can display the time in either a.m./p.m. or 24:00 time format. The 24h time format is known as military time. Press M to change the time format. Press S to set your selection.

The hour flashes.

Press M to change the hour. If you select the 12h time format, continue to press M to select the correct a.m./p.m. with the hour. Press S to set your selection.

Repeat step 4 until the minutes, month, and day are set.

Press the power button (the middle button) to exit meter set up.

For instructions on uploading your Omnipod DASH using your computer via the Glooko Uploader, see How do I upload an Omnipod DASH using my computer?

If you're having trouble uploading your Omnipod DASH, try the following:

Turn the DASH PDM off and back on.

Restart your computer while the DASH PDM is plugged into it.

Restart your computer while the DASH PDM is NOT plugged into it.

Try a different USB-A to Micro cable.

NOTE:This is the cable that came with your Starter Kit and is used to charge the DASH PDM. If you need to order a new USB-A to Micro cable, you can do so via the Glooko webstore.

Still having trouble? Reach out to our Support Team for assistance!

The Glooko Uploader is an easy-to-use software tool that allows you to sync diabetes device data to the Glooko web app. In order to use the Glooko Uploader, you will need to complete a quick installation process.

To get started, select your user type:

Patient

Healthcare Provider

Install the Glooko Uploader (Patient)

In order to access the Glooko web app and download the Glooko Uploader software, you will need a Glooko account. To learn how to create an account, see How do I create and access my Glooko account?

You can also contact Glooko Support for assistance creating an account.

Step 1: Sign into the Glooko web app

Go to my.glooko.com in your web browser.

Enter your Email Address and Password.

ClickSign In. You will be routed to your Glooko account.

Step 2: Download the Glooko Uploader installation file

After logging into your Glooko account on the web, you will need to download the installation file.

To download the installation file:

Click Settingsat the top-right of the screen.

Scroll to the Apps & Devices section at the bottom of the page and click Get Glooko Uploader.

You will be routed to a screen with options to install the Glooko Uploader on a Mac or PC. Select your operating system to download the installation file.

After the installation file is downloaded, you will need to locate and run that file.

If you are using a PC: Look in your Recent Downloads folder.

If you are using a Mac: Look in your Downloads folder in the Finder app.

Onceyou'velocated the file, double-click on it and follow the on-screen instructions to install the application.

You will be required to restart your computer at the end of the installation process.

Ready to start uploading? See How do I upload diabetes data using the Glooko Uploader?

Install the Glooko Uploader (Healthcare Provider)

In order to use the Glooko Uploader software, you will need a Glooko Provider account and a subscription that supports the Glooko Uploader. You will also need a specific link to download the Glooko Uploader.Please contact Glooko Support for assistance.

Have a link to install? Follow the instructions below:

Click on the link that was provided.

Next, you will be taken to a screen with the option to install the Glooko Uploader on a Mac or PC. Select your operating system to download the installation file.

After the installation file is downloaded, you will need to locate the file and run that file.

If you are using a PC: Look in your Recent Downloads folder.

If you are using a Mac: Look in your Downloads folder in the Finder app.

Onceyou'velocated the file, double-click on it and follow the on-screen instructions to install the application.

You will be required to restart your computer at the end of the installation process.

NOTE: You will need administrative access to install the Glooko Uploader.

Ready to start uploading? See How do I upload diabetes data using the Glooko Uploader?

Depending on the type(s) of insulin data available in your Glooko account, your insulin data may display differently.

Let's learn how data is displayed for:

A single type of insulin

Multiple types of insulin

A single type of insulin

If you have ONLY insulin pump data OR Smart Pen (and/or manually entered) insulin data in your Glooko account, your insulin data will simply be displayed as Insulin in your Glooko mobile and web app.

Home screen (mobile app)

On the Home screen of your Glooko mobile app, your insulin data will be grouped by Basal, BolusandPremixed(mix of long-acting and short or rapid-acting) insulin - and color-coded accordingly - for the timeframe selected.

Summary screen (web app)

On the Summary screen of your Glooko web app, your insulin data will be grouped by Basal, BolusandPremixedinsulin - and color-coded accordingly - for the timeframe selected.

Graphs (mobile app)

In graphs in your Glooko mobile app, your insulin data will all be displayed together for the timeframe selected.

Charts and graphs (web app)

In charts and graphs in your Glooko web app, yourinsulin data will be displayed on a single line. Color-coding will be used to differentiate betweenBasal, Bolusand Premixed insulin for the timeframe selected.

Multiple types of insulin

If you have insulin pump data AND Smart Pen (and/or manually entered) data in your Glooko account, your insulin pump data will be displayed as Insulin - Pump while your Smart Pen (and/or manually entered) insulin data will be displayed as Insulin - Other.

Home screen (mobile app)

On the Home screen of your Glooko mobile app, Insulin - Pump and Insulin - Other data will be displayed on two separate screens (swipe to the left or right for additional views). Your insulin data will be grouped by Basal, BolusandPremixed(mix of long-acting and short or rapid-acting) insulin - and color-coded accordingly - for the timeframe selected.

Summary screen (web app)

On the Summary screen of your Glooko web app, your Combined Daily Dose of insulin will be displayed at the top, with Insulin - Pump and Insulin - Otherdata displayed below. Your insulin data will be grouped by Basal, BolusandPremixedinsulin - and color-coded accordingly - for the timeframe selected.

Graphs (mobile app)

In graphs in your Glooko mobile app, your insulin data will all be displayed together for the timeframe selected.

Charts and graphs (web app)

In charts and graphs in your Glooko web app, your Insulin - Pump and Insulin - Other data will be displayed on two separate lines. Color-coding will be used to differentiate betweenBasal, Bolusand Premixed insulin for the timeframe selected.

You can easily sync your Accu-Chek Guide meter with Glooko - just follow a few simple steps.

To get started, you will need:

Glooko app installed on a compatible Android or iOS smart device

Your Accu-Chek Guide meter

Pair your Accu-Chek Guide

Log into your Glooko mobile app.

From theHomescreen, tapSync at the top-left of the screen.

Tap Accu-Chek Guide.

If Accu-Chek Guide is not already added to the list, tapNew Device.

Tap to place a checkmark beside Blood Glucose Meter, then tap Continue.

Search for or scroll to find the Accu-Chek Guide, tap to select the device, then tap Continue.

Follow the in-app tutorial to pair your device.

On your Accu-Chek Guide meter:

Press OK to turn the meter on.

Select Settings > Wireless.

Select Yes, or if Yes does not appear, select Pairing > Pair Device.

The Pairing Code should display.

Return to the Glooko app, enter the Pairing Code and tap OK.

Helpful Hints

Pairing

Verify the meter is not paired from the Bluetooth Device list on yoursmart device. If it is already paired withyour smart device's Bluetooth list, remove the device from your Bluetooth settings and try again.

Make sure your meter is within 20 feet of your iOS or Android device.

Syncing

Make sure that the correct default device is selected on the meter in the Pairing settings.

Make sure your meter is within 20 feet of your iOS or Android device.

The time is now...

Or is it? Having the wrong time or date on your Precision or Optium Neo can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be.

In order to change the date and time on your Precision Neo, simply follow the steps outlined below.

Unfortunately, there is no way to edit the dates or values associated with your diabetes data.

Data integrity is of the utmost importance to us. When you sync data from your diabetes device, we preserve all data taken from the device, including meals, dates, insulin and glucose values).

If you believe the timestamps on your readings are wrong, the date and time set on your diabetes devicemay be incorrect. Access your diabetes device settings to verify the time and date.

Still need help? Feel free to reach out to our Support Team !

First things first, navigate to the Sync Menu in one of two ways:

From the Home screen, tap Sync in the top-right corner to access your Sync Menu.

From the Primary Navigation Bar at the bottom of any screen, tap Profile > Devices > My Devices.

Now, let's pair your Aviva Connect or Performa Connect device!

From the Sync Menu:

Navigate to the Sync Menu by tapping on the home screen or going to Profile > Devices > My Devices.

If your Bluetooth meter is listed, tap on the Accu-Chek Connect Meter. If it is not, tap Add Device. On the next screen, tap Meters, select your meter from the list, then tap Done.

Your device will now be listed on the Sync Menu. Tap on the Accu-Chek Connect Meter.

If this is the first time you have uploaded data from the Bluetooth meter, tapping on the device will take you to an on-screen pairing tutorial.

Follow the on-screen instructions to set up your Bluetooth meter with Glooko. The same instructions are also listed below

Tap Pair -> Pair Meter -> Next

On the meter, press OK

Go to Settings -> press OK

Scroll down to Wireless -> press OK

Scroll down to Pairing -> OK

Pair Device screen should read 'No paired device. Pair now?'

Select Yes -> OK

Pairing Code is displayed

On the Glooko app, enter the Pairing code

Click OK

Helpful Hints:

Pairing

Make sure meter is not already paired from Bluetooth list on OS. If meter is already paired in Bluetooth settings, remove the device from your Bluetooth settings and try again.

Make sure meter is within 20 feet of iOS or Android device

See our compatibility list and make sure youre using a compatible device.

Syncing

Make sure that the correct default device is selected on the meter in the pairing settings.

Make sure meter is within 20 feet of iOS or Android device

Once your Bluetooth meter is paired, Glooko will automatically sync data from your meter to the Glooko app if it is in range, connected via Bluetooth, and the Glooko app is open in the background.

The time is now...

Or is it? Having the wrong time or date on your OneTouch Ultra2 or UltraLink meter can cause issues when trying to sync with Glooko. By following a few easy steps, you can make sure your data is there when you expect it to be

In order to change the date and timeon your OneTouch Ultra2 or UltraLink meter, simply follow the below illustrations.

Turn the Meter On With the meter turned off, press and hold the "OK" button for two seconds.

Enter the Set Up Screen From the MAIN MENU screen, press the or buttons to select SET UP. To confirm your selection, press OK. Then, press the or buttons to select METER SETTINGS. To confirm your selection, press OK. The display now shows the LANGUAGE screen.

Choose a language

Now press the or buttons to highlight the language of your choice. To confirm your selection, press OK.

The display now shows the DATE FORMAT screen.

Set the Date Format Press the or buttons on the front of the meter to highlight the desired date format choose month first (MM-DD-YYYY) or day first (DD-MM-YYYY). To confirm your selection, press OK.

Set the Date

In the DATE SET UP screen, press or to change the first value. To confirm your selection, press OK.

Press or to change the second value. To confirm your selection, press OK. Press or to change the year. To confirm your selection, press OK.

The display now shows the TIME FORMAT screen.

Set the Time Format

Press or to select the time format you preferAM/PM or 24 HR. To confirm your selection, press OK. The display now shows the TIME SET UP screen.

Set the Time

Press or to set the hour. To confirm your selection, press OK.

Press or to set the minutes. To confirm your selection, press OK.

If you have selected the AM/PM time format, AM or PM will be displayed next to the minutes.

Press or to set AM or PM. To confirm your selection, press OK. The display now shows the SETTINGS screen.

Confirm your Settings

The choice YES will be highlighted at the bottom of the screen. If your settings are correct, press to confirm and save the settings and return to the MAIN MENU.

If you want to cancel your settings and start the settings process over again, press or to highlight NO and press OK. You will be returned to the LANGUAGE screen. Note that none of the settings you entered will be saved.

If you are done, select METER OFF to turn off the meter.

Welcome!

To get started with Glooko, you'll need:

A compatibleBlood Glucose Meter,Insulin Pumpand/orContinuous Glucose Monitor (CGM). To see if your diabetes device is compatible, click here.

TheGlooko mobile appinstalled on a compatible Android or Apple/iOS device. For instructions on downloading the app, click here.

A Glooko account. For instructions on creating and accessing your Glooko account, click here.

The necessarysyncing hardware, which will be mailed to you after you create your Glooko account.

We're glad you asked!

This is a step-by-step guide to uploading data from your OneTouch Verio, Verio IQ, or Verio Flex meter using the Glooko mobile app for Android. Click here to learn how to upload data from Verio Flex or Verio Sync using the Glooko app for iOS. Note that the Verio and Verio IQ meters are not compatible with the Glooko mobile app for iOS.

What do you need?

Glooko Mobile app forAndroid

Your meter and appropriate syncing cable:

Verio: Micro-to-Micro USB OTG cable

Verio Flex: Micro-to-Micro USB OTG cable

Verio IQ: Micro-to-Mini USB OTG cable

Note: We recommend you obtain the cablefrom Glooko directly at shop.glooko.com to ensure that it will upload successfully.

Let's learn how to upload your data:

Navigate to theSync Menuin one of two ways:

From theHomescreen, tapSyncin the top-right corner to access yourSyncMenu.

From thePrimary Navigation Barat the bottom of any screen, tapProfile>Devices>My Devices.

If your blood glucose meter is listed, tap on theMeter Name.

If it is not listed, tapAdd Device.On the next screen, tapMeters,select your device from the list, then tapDone.

Your device will now be listed on theSync Menu. Tap on theMeter Name.

Proceed through the on-screen instructions to connect the USB OTG cable and upload your device.

You can disable the on-screen instructions by checking the box next to Dont show me this again.

If prompted to Allow the app Glooko to access the USB Device?, tap OK.

NOTE:Your Android device may detect your device as a "USB Mass StorageDevice" once connected. This may prompt your Android device to automatically "open" your device to view the files stored in it. If this happens, simply navigate back to the Glooko app to proceed.

Once you have followed all on-screen instructions, tapNextto initialize the sync. Having trouble? Contact Glooko Support.

Syncing your blood glucose (BG) meter with Glooko is easy! To find out if your meter is compatible with Glooko, reference the Glooko Compatibility page.

NOTE:If your BG meter requires the MeterSync Blue to sync, this will need to be configured beforehand. To learn how, see How do I pair my MeterSync Blue to my mobile device?

Once your MeterSync Blue is set up and ready to go, you are ready tostart syncing readings from your BG meter!

In this article, you can learn how to:

Sync BG readings (Apple/iOS)

Sync BG readings (Android)

Sync BG readings (Apple/iOS)

From theHome screen:

Tap Sync at the top-right of the screen.

Tap to place a checkmark beside Blood Glucose Meter, then tap Continue.

Search for and/or select your meter, then tap Continue.

Follow the on-screen prompts to sync your device.

Sync BG readings (Android)

From theHome screen:

Tap Sync at the top-right of the screen.

Tap to place a checkmark beside Blood Glucose Meter, then tap Continue.

Search for and/or select your meter, then tap Continue.

Follow the on-screen prompts to sync your device.

Having trouble syncing your device? Reach out to our Support Team !

Welcome to Glooko - we're excited you're here!

Getting started with Glooko is easy. Once you've created a Glooko account, you can access it on your mobile device or on the web.

In this article, you can learn how to:

Create and access your Glooko account on iOS

Create and access your Glooko account on Android

Create and access your Glooko account on the web

Create and access your Glooko account on iOS

Start by opening the Glooko app on your iOS device. (Don't have the Glooko app installed? Click here !)

From the Glooko mobile app on iOS:

Tap Register.

Enter your first name, last name, date of birth, country of residence and phone number (optional).

Select if you'd like to receive SMS messages from the app (a phone number is required).

Tap Next.

Enter your email address and a password. Your password must be a minimum of eight characters and include at least one number and one special character.

Enter your code (if applicable). This would have been provided by your healthcare provider or other organization.

Tap Next.

Select if you agree to Glooko's Privacy Policy, Terms of Use and marketing communications (optional).

Tap Register.

Next, select your type of diabetes and tap Continue.

Select the amount of time since your diagnosis and tap Continue.

Select your diabetes therapy method(s) and tap Continue.

On the screen(s) that follow, you will be prompted to provide additional details about your therapy method(s).

Next, select your type(s) of diabetes device(s) and tap Continue.

On the screen(s) that follow, you will be prompted to provide additional details about your diabetes device(s), and you will be taken through a tutorial for connecting each of these to your Glooko account.

After you have completed the setup process, you will be routed to the Home screen on your Glooko mobile app. Now you're ready to start using Glooko!

To access your Glooko account on your iOS device in the future, you can simply open the Glooko mobile app, tap Log In and enter your login information.

Create and access your Glooko account on Android

Start by opening the Glooko app on your Android device. (Don't have the Glooko app installed? Click here !)

From the Glooko mobile app on Android:

Tap Register.

Enter your first name, last name, date of birth, country of residence and phone number (optional).

Select if you'd like to receive SMS messages from the app (a phone number is required).

Tap Next.

Enter your email address and a password. Your password must be a minimum of eight characters and include at least one number and one special character.

Enter your code (if applicable). This would have been provided by your healthcare provider or other organization.

Tap Next.

Select if you agree to Glooko's Privacy Policy, Terms of Use and updates/marketing communications (optional).

Tap Register.

Next, select your type of diabetes and tap Continue.

Select the amount of time since your diagnosis and tap Continue.

Select your diabetes therapy method(s) and tap Continue.

On the screen(s) that follow, you will be prompted to provide additional details about your therapy method(s).

Next, select your type(s) of diabetes device(s) and tap Continue.

On the screen(s) that follow, you will be prompted to provide additional details about your diabetes device(s), and you will be taken through a tutorial for connecting each of these to your Glooko account.

After you have completed the setup process, you will be routed to the Home screen on your Glooko mobile app. Now you're ready to start using Glooko!

To access your Glooko account on your Android device in the future, you can simply open the Glooko mobile app, tap Log In and enter your login information.

Create and access your Glooko account on the web

Start by opening up a web browser.

Go to join.glooko.com.

Enter your email address, password, first name, last name, country of residence, phone number (optional) and birthdate.

Select if you'd like to receive text messages from Glooko (a phone number is required).

Enter your code (if applicable). This would have been provided by your healthcare provider or other organization.

Select if you agree to Glooko's Privacy Policy, Terms of Use and updates/marketing communications (optional).

Click Register.

On the next screen (Select Your Devices), select your mobile and diabetes devices, then click Next.

Review your sync compatibility, then click Next.

Registration is complete! The last screen provides links for downloading the Glooko mobile app and Glooko Uploader.

Go to my.glooko.com in your web browser to access your account. Now you're ready to start using Glooko!

To access your Glooko account on the web in the future, you can go to my.glooko.com in your web browser, enter your login information and click Sign In.

Via our Omnipod Web Uploader!

Omnipod users are able to download their insulin pump data directly to Glooko via a web browser. After a successful upload, you will be able to view your graphs and charts in myGlooko and your Omnipod data will automatically be available on your Glooko mobile app, both iOS and Android.

For this tutorial, you'll need:

Your Insulet Omnipod

USB-A to USB-mini cable (if you don't have one, you can order one here )

A PC or Mac with a modern web browser

Let's get started!

1. Open your Internet web browser and navigate to my.glooko.com.

2. Sign into your Glooko account.

3. Click theSettings tab.

4. Scroll down until you see Apps & Devices. Click Upload Omnipod Data.

5. Plug the USB-A side of the USB cable into your computer and the other end into your Omnipod. You will hear a single beep and the OmniPod will say "Preparing data". You will hear a series of beeps andthe OmniPod will say "USB device ready" to let you know the OmniPod is ready.

6. Either Finder (Mac) or Windows Explorer (PC) will open to the available devices on your machine. From here, select the OmniPod device (usually named 'NO NAME' on Mac or will display as a 'Removable Disk's on PC).

7. Find and highlight the .ibf file. Click Open.

8. You will see a Progress Barbegin to fill up as the .ibf file is populating your Glooko account. You will know the upload is complete when you see agreen and white checkbox, and the filename will populate the Progress Bar.

9. Once complete, click Done to close the window or click View Data to go directly to the Pump-Day View.

The MeterSync Blue is used with most meters to sync data to Cornerstones4Care powered by Glooko app. There are three configurations for using the MeterSync Blue:

Most meters require the MeterSync Blue + the standard 3.5mm cable (included with the MeterSync Blue).

Some meters require the MeterSync Blue + the standard 3.5mm cable + 2.5mm adapter (included with the MeterSync Blue).

Some meters require the MeterSync Blue via infrared technology. The MeterSync Blue infrared window is located on the top of the MeterSync Blue for use with these meters.

Click here to determine the correct syncing device for your diabetes device.

What you will need:

The Cornerstones4Care powered by Glooko app on your iOS or Android Device

The Glooko MeterSync Blue

Your Diabetes Device

Let’s Sync!

Navigate to theSync Menuby tappingSyncin the top-right corner on the home screen.

If your blood glucose meter is listed, tap on theMeter Name.If it is not listed, tapNew Device.On the next screen, tapBlood Glucose Meter,select your device from the list, then tapAdd.Your device will now be listed on theSync Menu. Tap on theMeter Name.

If you have not yet paired your MeterSync Blue, you will be required to do so at this time. Follow the on-screen instructions to pair your MeterSync Blue.

You now have the option to view a tutorial for the selected meter. This will demonstrate how to put the meter in data transfer mode.

Tap Next to proceed through each screen of the tutorial.

You can disable the tutorial for the future by toggling Don’t show this tutorial again button ON.

Once you have placed your meter in data transfer mode, tap Sync.

NOTE: Some meters require to be turned on in order to Sync. Please refer below to see if your meter requires any special instructions.

ACCU-CHEK Infrared

For ACCU-CHEK Infrared meters, press and hold the left and right buttons at exactly the same time until you see L-Shaped symbols on the display.

Bayer Blood Glucose Meters

Turn the BG meter ON three dashes will appear on the BG meter’s display

CS 0123

What you will need:

The Glooko app on your Apple/iOS or Android Device

The Glooko MeterSync Blue

Your Diabetes Device

Lets Sync!

Navigate to theSync Menuin one of two ways:

From theHomescreen, tapSyncin the top-right corner to access yourSyncMenu.

From thePrimary Navigation Barat the bottom of any screen, tapProfile>Devices>My Devices.

If your blood glucose meter is listed, tap on theMeter Name.

If it is not listed, tapAdd Device.On the next screen, tapMeters,select your device from the list, then tapDone.

Your device will now be listed on theSync Menu. Tap on theMeter Name.

If you have not yet paired your MeterSync Blue, you will be required to do so at this time. Follow the on-screen instructions to pair your MeterSync Blue.

Next, watch the tutorial on syncing OR, select "I know how to sync."

Put the meter in Data Transfer Mode.

TapSync!

Note: Some meters require to be turned on in order to Sync. Please refer below to see if your meter requires any special instructions.

ACCU-CHEK Infrared - For ACCU-CHEK Infrared meters, press and hold the left and right buttons at exactly the same time until you see L-Shaped symbols on the display.

Bayer Blood Glucose Meters - Turn the BG meter ON three dashes will appear on the BG meters display

*Please note: The MeterSync Blue is currently only available in the U.S.

Now, you can search for patients from any screen within your Population Tracker by using the patient search field in the top navigation bar.

There are two ways to find patients:

View Recently Synced and Recently Viewed patients

Search for patients by Name, MRN or Birthdate

View Recently Synced and Recently Viewed patients

Click into the patient search field in the top navigation bar.

The last three Recently Synced and last three Recently Viewed patients will display. Manage Administrative Settings in Glooko Population Tracker

Click on a patient to be routed to the Patient Summary.

TIP: You also have the option to generate a PDF report directly from the search results window by clicking the Create PDF() icon.

Search for patients by Name, MRN or Birthdate

Select Name, MRN or Birthdate from the drop-down menu to the left of the patient search field in the top navigation bar. NOTE:Due to MRN validation at the time of patient account creation, MRN serves as a unique patient identifier across your patient population. To learn how to set MRN as a required field when creating patient accounts, see.

Enter your search criteria, and your results will begin filtering accordingly.

The top six results will display. Click View All Matches to view all patients matching your search criteria in your Patient List.

Click on a patient to be routed to the Patient Summary.

TIP: You also have the option to generate a PDF report directly from the search results window by clicking the Create PDF() icon.