Glow FAQs

If you're logged into your app, you can change your password by going into your account settings via the More page > Account Settings > Change Password.

To cancel your Premium subscription, navigate to your More page (iOS)/ (Android) > Settingsand click on your Premium account status. This will open up your Subscription settings in iTunes or the Google Play Store. Within iTunes, tap on the Glow subscription and then tap the "Automatic Renewal" toggle to cancel. Within the Google Play Store,tap on the Glow subscriptionand then clickCancel Subscription.

Click the calendar icon from the home page and click on the specific day. This will open a summary of your logs for that day. You can also download a PDF report of your past logs via your More tab > Health Charts & PDF Report > Upper Left Hand Icon (iOS) OR Side Bar > Export PDF Data Report (Android)

Yes, you can! Open up your Daily Log (click the log button), scroll to the bottom and click Medication List. From there you can add a new medication or supplement and even set yourself a reminder so you remember to take it!

To edit your period in Glow, click into the calendar icon from the home page. Click the edit button and check/uncheck the period prediction to reflect your cycle. If the period has yet to arrive, you will not be allowed to edit the prediction.

If you see "Need Period Data" on your Apple Watch, but the data appears normal on your phone, this is likely a synching issue between the watch and the app. To try and fix this, double check that neither device is on "Do Not Disturb" mode. Close the app and reopen it or add something to your calendar. This should trigger a resync between the app and watch. Give it a few seconds to see if the resync happens.

Please refer to this Apple article for more help to resync.

We offer Glow Premium in three different subscription models.

Yearly Model:$48 ($3.99/month *12 months). You will be subscribed for the whole year and the $48 is billed once per year.

Monthly Model: $7.99/month. You will be charged month-to-month

Lifetime Model:$59.99 charged once, will give you access to Glow premium across the Glow apps (Baby, Nurture, Glow, Eve). Not sure if Premium is right for you? Try our 7 day free trial! If you cancel within the trial period, you will not be charged.

Please contact us if you'd like to change your account's gender assignment in Glow. You can also go to your More page (iOS)/ (Android) and edit the gender in your "Health Profile."

If you received a bill from either Google Play Store or Apples App Store for Glow, you likely your account was likely enrolled in our premium subscription.

Glow users are entitled to try a trial of Glow premium for 7 days. You have to manually cancel the subscription before the end of your trial period, otherwise the account becomes automatically subscribed to our yearly subscription model. Your account will be charged $48 once a year (~$3.99/month *12 months).

If you attempt to enroll in a second premium trial (each Glow account is only entitled to one free trial), your account will automatically become enrolled in the annual premium subscription and will charge your account.

Please note that the Google Play Store/App Store will bill you for the subscription up to 24 hours before the end of your 7 day trial.

If you indicated that your baby is 'On the way' when you set up Glow Baby, you'll need to tell us when your baby is born! Simply head to your Me page and tap on their profile to indicate 'Baby's Born'.

It's up to you! If youre looking for fast and easy sex and health logging, simplified period tracking, cycle trend detection and great content on Sex and Birth Control, Eve is right for you.If youd prefer a more comprehensive log for pinpointing your fertile window (i.e. practicing Fertility Awareness Methods or learning about your fertility) and/or tracking other components of your health, such as weight and exercise, Glow may be a better fit.

To delete your account head to your More page (iOS) or Side bar (Android) > Account Settings. Scroll to the bottom of the page to find the "Delete Account" option. In iOS, the Delete Account button is found beneath the Log Out button.

Deleting your account will wipe your account data from our systems. Your information cannot be restored or recovered. Please consider this before you delete your account.

The cycle length input is used by Glows algorithm to learn your baseline. However, this information is only used initially, and once you start to input actual cycle dates, Glow will use that data to predict your future periods.

Glow also doesn't use a straight average when predicting the cycle. The algorithm uses the average luteal + average follicular phase of your cycle history to make the next period prediction.

If youre wondering how your initial cycle length stacks up with your averages in Glow, go to Home > Calendar > List view. There, youll see the cycle lengths thatyou'vepreviously reflected in your start and end date inputs.

Yes, Eve can keep a secret ;) First, sign up. Then, you'll be able to set a passcode by heading to your Me page and then clicking Settings. Heads up: this feature is only available on Eve iOS at the moment.

If the period is late, go into the calendar and uncheck the prediction. This will automatically mark the period as late. Glow will no longer push the prediction forward by a few days. Instead, the app will grey out the prediction and wait until you manually input your period if/when it arrives. When you do so, your future predictions will return as well.

You can edit your current or past periods at anytime by clicking the Period button on the upper righthand corner of your home page (or, if you're using Android the calendar icon) or by clicking your first Daily Gem and then clicking "Calendar View" at the center of your cycle visual. Simply tap on any day to add a new cycle. To edit a period, tap on it and then drag the blue circles around until the start and end dates are correct and click Save on the upper right corner. To delete a period, tap on it and then click the Delete button on the top of the screen. Please note that the lighter cycles in the future are your period predictions and cannot be edited. But they will automatically update if your period starts earlier or later than expected.

You can find your cycle day on the home page in the upper left hand corner of the screen. Another way to find your cycle day is to click into the calendar and click on the specific day. In the notes summary, you will see the date + cycle day, in addition to the logs recorded on that day.

Yes, you can! Glow is connected with some of the worlds top health apps, including:

MyFitnessPal (on Glow and Nurture Android and iOS)

Apples iOS Health app (on all iOS apps)

Google Fit (on all Android apps)

Currently there isn't a way to manually adjust ovulation on Glow, but the app will improve in it's ovulation predictions based on logs such as BBTs, OPKs, etc. For users with more irregular cycles, it may be better to turn off period predictions and just manually input your own cycles and use notes to keep track of potential ovulation. We are working on improving manual tracking for ovulation.

Premium is a package of all of the premium features listed below, available via a monthly, yearly or lifetime subscription.

Premium Articles:Get exclusive access to more information from top-rated sources.

Cool Premium Features: From charts to help your fertility journey to guided meditations, premium offers users exclusive product features!

Comparative Insights: Compare your symptoms and activity to millions of Glow users.

Profile Customization: Design your Glow Community profile to reflect your style.

Premium Support: Our customer support team will prioritize and track your concerns to a fast resolution.

And more coming soon!

As the trial is directly linked to your App Store account, you have to go through the specific app store to cancel the renewal. Please check out the guides from Google and Apple on how to cancel subscriptions:

iOS: https://support.apple.com/en-us/HT202039

Android: https://support.google.com/googleplaymusic/answer/3122088?hl=en

Add your partner on Glow by navigating to your More page (iOS)/ (Android) and click the "Add your partner" option. You'll be prompted to enter your partners name and email address. Once you do so, your partner will need to confirm receipt of the invitation email and then sign up with that email address by downloading the app and clicking "Get started!". If you're a male partner, make sure to click the gray "Male partner? This way" banner at the bottom of the screen. If you're a female partner, select your fertility journey to proceed.

Please note that upon your approving this connection, health data from your account will be shared with your partner's account, and vice versa. This data can include information from your daily log, treatment log and medical log.

To edit or delete a pregnancy/miscarriage in Glow, click into your More tab/sidebar > Change Status > Edit Pregnancy Record > Edit.

To log a reminder in the app, go to your Me tab/Side bar > Add a New Reminder to create a reminder log. You can customize the reminder time and frequency.

In order to delete a photo from your timelapse, please go to your timelapse tab, click the specific photo you'd like to delete. In iOS, there should be a little white square icon with a pencil in the bottom right corner of the screen. It will open the picture. There will be a trash icon on the bottom right hand corner of the screen. To edit, click the "Edit" option on the top right hand corner of the screen.

In Android, click the pencil icon in the upper righthand corner. This will open up the image. Proceed to click the trash icon in the upper right hand corner.

Unfortunately, Premium subscriptions cannot be shared. Premium memberships apply to one account and should be used on the primary users account. That way, the primary user can edit all necessary information like caregivers and access Premium articles!

Your data will share and sync regardless of your partner's status as a Premium user. However, if they would like to access premium features such as comparative insights and our extended premium article library, they will need to upgrade their account as well.

Subscription sharing is not currently available via Apple's Family Sharing feature since iOS isn't set up to share in-app purchases. You can read more about that here.

For iOS users:

While wedon'thave the ability to refund your purchase (only Apple can do that since they manage all the payment processing via the App store; they don't allow third party app developers to issue refunds), heres all the information youll need to request a refund from them. ( https://support.apple.com/en-us/HT204084 ) Here is another guide our users found helpful ( https://www.imore.com/how-to-get-refund-itunes-app-store ).

For Android users: Please write us at [email protected] so that we can consider your case for a refund.

There are two ways that you can add/edit a past log. You can either press the + log button on the bottom right of the screen and change the date to your desired day (top middle) and complete the log. Or you can click into the calendar and click on the specific day you forgot to log, it'll open a box that offers you the ability to "edit log" in the past.

We changed the way the "late" period function works in the app based on user feedback. Instead of pushing the prediction forward by a day or so, if a period is late (based on Glows initial prediction), the app will grey out the prediction and wait until you manually input your period if/when it arrives. When you do so, your future predictions will return as well, as these are based on your confirmed period.

The Glow Algorithm takes into account these OPK logs, along with a slew of other data when it determines whether the ovulation window should change. If the peak OPK is logged outside of a certain window, the algorithm may not consider it when determining the ovulation prediction.

The most common cause of missing data is signing into a new account rather than your old one. This happens a lot when switching between apps -especially if you used different email addresses to log in with each app.

Double check that you're logging in with the correct email address or phone number- and if you're not sure, reach out to us at [email protected] and we can help track down your original account.

If you're very sure you're logged into the correct account, you can try forcing an account refresh:

For iOS users please go to your More page > Account Settings > Restore data from server.

For Android users, please sign out of the app and sign back in.

If the data is not there, please write a ticket into our support team at [email protected]. Please describe the type of data that seems to be missing (daily logs, cycle predictions, charts, etc) and provide a screenshot if applicable.

While we don't have a postpartum experience built into Glow yet, it is something we are actively looking into, so stay tuned. In the meantime, you can use Glow by going into the "Me"/ "More" tab (on iOS, this is a tab at the bottom, on Android, it's the options menu on the upper left hand side of the home page) and going to "Settings." Scroll down and you'll see an option called "Period Prediction." Turning this option off puts Glow on manual. Glow won't try to make guesses about your period, or tell you that it's late - it will just wait for you to add info. When your periods become regular again, you can turn this option back on.

In Glow, your fertile window adjusts retroactively in response to your logs. These types of tracking are by nature "retroactive" in the sense that the temperature spike or the peak OPK result shows that you have ovulated the day before.

As you enter data into Glow, Glow uses it to calculate and adjust the fertile window to match what it has learned. The algorithm weighs all of the data you enter - periods, OPKs, BBTs- when making its predictions. Occasionally there is a conflict between the data, for example, an OPK may indicate you ovulated on one particular day, while your BBT indicates another, or you enter a period that makes it unlikely that the original prediction was correct. When that happens, the algorithm will calculate the most likely fertile window based on all the data together, and as a result, you may see the fertile window change.

This can definitely be very confusing, but it's all part of the process of the app working to incorporate your data to make the most accurate predictions possible. Glow needs to take your previous data into account to refine and improve your future predictions, so when these changes occur, you can think of it as Glow getting more and more well- informed about your unique cycle patterns!

At the moment we don't have a way of customizing logs. But this is something we'd like to add to Glow in the future. In the meantime, you can log this item in the notes feature on Glow.

To see all possible log items, click the log icon in the lower right hand corner of the screen.

Sorry for the confusion here! Though users are meant to move on to Nurture after they've conceived, the two apps calculate things a bit differently.

Glow uses the las menstrual period (LMP) as the start date of the pregnancy and counts forward. In Nurture, instead of using just the LMP, we are using Parikhs Formula to calculate the expected due date and using that due date to calculate gestational age.

For reference:

Expected date of delivery (EDD) = Last menstrual period (LMP) + 9 months + (Duration of previous cycles - 21 days)

If you'd like the two apps to match up, you can edit the gestational ages in both apps. To change the pregnancy data in Glow, please go to your /More page > choose another status > edit pregnancy record and change the start or due date of the pregnancy. In Nurture, please go to your More page > baby profile and due date > edit the due date.

If the gestational age/duration of the pregnancy is not accurate, you can easily edit this by going to the More page in the app and click "My Baby's Profile & Due Date". Edit the gestational age by altering the baby's due date or changing the last menstrual period associated with the pregnancy.

Yes! In iOS, you can select your unit preferences for height, weight and BBT in your More> Settings > Preferences.

In Android, the metric system options appear in the log.

We are so sorry for your loss. If there's anything we can do to support you at this time, please let me know.

To change status in Nurture, please go to your Me (iOS)/More (Android) tab, and click "Choose Another Status". Click the Healing from a Loss status. This should prompt messaging in the app to help support you through this experience. If you still see the same status, please log out and back into the app. This will cause a server refresh and should initiate the status.

To input a miscarriage into Glow, please go to your More tab/side bar and click Choose Another Status. Mark the status asI'mhealing from a loss. Please fill in the details and dates for your miscarriage and double check that they are accurate.

If you're trying to add an older pregnancy/miscarriage, you can go to More page/Side Bar > Choose Another Status > Edit Pregnancy history > edit/add the pregnancy.

Achieving your reproductive goals is a team effort. Glows Partner connection is especially helpful for couples who are trying to conceive, as the feature provides hints and about actions that each partner can take day-to-day to improve his/her fertilityimproving the chances of conceiving quickly. Features include:- Daily health logs for both female and male partners- Tailored insights to help each of you to learn about how your daily lifestyle decisions, from alcohol consumption to underwear choices, impact your fertility- Your own Health Profiles and weight, calorie, and nutrition tracking charts- Shared alerts on ovulation day, period start and end dates, and throughout the fertile window- Shared access to your percent chance of getting pregnant and cycle calendar

"Banana Free" is our fun way of saying penis-free sex or non-penetrative sex. This includes any kind of sexual activity not involving penis-in-vagina sex, whether its between two gals or anyone else. "All me" is masturbation. As to the other one we get a lot of questions about, "I'm down" means that you're interested in having sex, perhaps feeling a little flirty or frisky.

Your basal body temperature (BBT) is your lowest body temperature in a 24-hour period. Basal thermometers are available at most drugstores. The best time to take it is when you first wake up in the morning. Before you even get out of bed to brush your teeth or start your day, pop a basal thermometer into your mouth. It's important to try to wake up and take this reading at about the same time each morning. Once you enter your BBT you will be able to see it in Charts in your Analysis tab. Please note that we use internal BBT and not skin temperature that is associated with trackers like Ava trackers.Basal body thermometers are available at most drugstores.

You can turn off your predictions within your More tab (iOS) / Side Bar (Android) > Settings > Turn off Cycle predictions. Note that this will also turn off your fertile window predictions.

If you like what you see, you'll be auto-subscribed to the annual Premium subscription ($3.99/month but billed annually ($48)) at the end of your free trial. If you'd prefer not to subscribe, cancel your free trial before the 7 days are up by navigating to your More page > Settings. Clicking your Subscription status will open up your Subscription settings in iTunes/Google Play. Tap on the subscription and then toggle off "Automatic Renewal" to cancel.

Yes! All Glow app users can try Premiumfor free for 7 days*! You can click the purple Premium crown icon from your "Home" page to be taken to Premium page. Or go to your More (iOS) or (Android) page and click "Try Glow Premium for FREE!."

Our premium trial is associated with the yearly subscription model. If you love your premium experience, your account will be auto-subscribed to the annual subscription at the end of your free trial**. Your account will be charge the $48 dollar annual cost at one time (~$3.99/month *12 months)..

*Only one trial per user. If you attempt to sign up for a second trial on another account, the Playstore/iTunes will automatically charge you for the annual subscription.

**Please note that the Google Play Store/iTunes will charge you 24 hours before the end of your 7 daytrial. If you do not wish to be charged, please remember to cancel before your 7 day trial expires.

Eve Android is currently only available in English and the Glow Community is only available within the English version of Eve.

For iOS, you can change the language in the app within your Me page > Language section. The available languages include Spanish, Portuguese, and Chinese (Simplified and Traditional). This will offer you a partial translation of Eve.

You can access your old pregnancy data by downloading an export from the app. To request an export, head to the Me (iOS) or More (Android) page > Choose another status > Pregnancy records and then select the due date of your previous pregnancy. This will send a PDF of your history to your email***

***Note that sometimes the PDF can sometimes end up in your Spam/Trash folder.

The fertility community very much has its own lingo. We have used several of these acronyms in Glow. Here they are in no specific order:

TTC - Trying to Conceive

!TTC - Not trying to Conceive

DPO - Days Past Ovulation - used to keep track of the days of the luteal phase.

BBT - Basal Body Temperature - Your basal body temperature (BBT) is your lowest body temperature in a 24-hour period.

OPK - Ovulation Predictor Kits - These are test strips you can buy at a pharmacy that you use to determine when you are about to ovulate. Recently there are more advanced digital versions.

HPT - Home Pregnancy Test These are hormone tests that you can take at home to determine if you are pregnant.

CD - Cycle Day - indicates what cycle day you are currently on. CD 1 is the first day of your period.

CM - Cervical Mucus - Every woman produces cervical mucus. It is a discharge that can vary throughout the cycle. It can be tacky, sticky, egg white, and lotion like. It can be clear, white, and sometimes yellow tinged. Many women find the cervical mucus check to be the best way to predict ovulation.

EWCM - Egg White Cervical Mucus - The increase in estrogen around ovulation causes a female's body to produce an abundant amount of cervical mucus. This creates a sperm friendly environment that is ideal for conception.

LH - Luteinizing Hormone - This is the hormone that surges causing ovulation. It is what OPKs check for.

hCG - Human Chorionic Gonadotropin - This hormone is what a HPT tests for. It is the pregnancy hormone.

Luteal Phase Most women have a consistent period of time between ovulation and their period. This is identified as your luteal phase.

There are other acronyms you may see in the Community.

2WW: Two week wait (before testing, not always 2 weeks)

AF: Aunt Flo, your period.

BD: Baby Dance. Have intercourse for conception purposes or by extension any form of insemination.

BFN: Big Fat Negative (pregnancy test)

BFP: Big Fat Positive (pregnancy test)

CD: Cycle Day

CH: Crosshairs- the lines drawn on the chart to indicate ovulation

CL: Coverline

CP: Cervical Position

DH, DD, DS: Dear Husband, Dear Daughter, Dear Son

EDD: Estimated Due Date

FSH: Follicle Stimulating Hormone

GnRH: Gonadotropin-releasing hormone

IUI: Intra-uterine insemination

IVF: In-vitro fertilization

LMP: Last menstrual period. The first day of your last period.

LOL: Laughing out loud

LPD: Luteal Phase Defect

M/C: Miscarriage

O: Ovulation

POAS: Pee on a stick

RE: Reproductive Endocrinologist- Fertility Specialist