Golden 1 Credit Union – Customer Service - do not say you'll do something and then you do not. Customers should not have to make multiple inquired and always be told someone from that department will reach out within 24 hours. Your customer service is terrible.

Golden 1 Credit Union Claimed Company

EMPLOYEE PARTICIPANTS: 16

TOTAL RATINGS: 172

CEO: Donna Bland

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Customer Service - do not say you'll do something and then you do not. Customers should not have to make multiple inquired and always be told someone from that department will reach out within 24 hours. Your customer service is terrible.

Other Employee Reviews for Golden 1 Credit Union

What do your coworkers need to improve and how could you work together better?

Better communication and need to have more experience
Team review

Briefly describe your overall experience at your company

Rewarding. Made to feel needed and appreciated

What can this brand most improve?

Pay higher interest rates as Golden1has some of the lowest interest rates in banking. Hire IT people who know what they are doing. The new banking software is not working and seemingly can't be fixed.

What can this brand most improve?

Stand behind their word when management says they will following up and then follow through. Nether was accomplished, some of the worst customer service I have experienced from a Credit Union.

What do you value most about this brand?

Their commitment to customers who have been with them for a while.

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Golden 1 Credit Union – Customer Service - do not say you'll do something and then you do not. Customers should not have to make multiple inquired and always be told someone from that department will reach out within 24 hours. Your customer service is terrible.

Customer Service - do not say you'll do something and then you do not. Customers should not have to make multiple inquired and always be told someone from that department will reach out within 24 hours. Your customer service is terrible.

Other Employee Reviews for Golden 1 Credit Union

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