Good Eggs FAQs

Our 3-Dinner Weeknight and Vegetarian Dinner Kits are available for delivery 7 days a week (unless Good Eggs is closed for a holiday).The 3 - Dinner Kit changes to a new menu every Sunday! When ordering the 3 - Dinner Kit you can check the product description page to learn what kit you will receive based on the week your delivery is coming.

Delivery is free, and if you checkout by 1 pm on those days you can be eating your first dinner that same night.

We want you to be thrilled with what you order! If you're not, let us know and we'll make it right.

Contact us through this form and we'll be in touch as soon as possible.

On goodeggs.com, hover your mouse over the top right corner where it saysHi [Your Name].A dropdown menu will appear and you can click on Your Account to access your account page.

Your account will include the name, email, and phone number we have on file. You can also change your password, update your payment settings, and manage your subscription schedule.

On the Good Eggs iOS app, click on the person icon on the top left corner of your screen. You'll arrive on theAccount & Support page.

Your account will include the name, email, and phone number we have on file. You can also change your password from here but have to be logged in to goodeggs.com to change your payment information.

Delivery is free for orders over $60 outside our busiest delivery windows, and $7.99 for orders less than $60. We have a $30 minimum for all orders.

A peak fee of $3.99 will be added to orders within our busiest windows. You can find out which delivery windows have the fee below* note that the available windows may vary based on your zip code.

Any fees will be displayed when selecting a delivery window during checkout, before you place your order.

*The chart above is only a representation of when fees may be applied. Any fees will be displayed on your order summary prior to checking out, before you place your order. We recommend always checking your order summary to confirm order totals and fees being applied.

A peak fee of $3.99 will be added to orders within our busiest windows. You can find out which delivery windows have the fee below* note that the available windows may vary based on your zip code.

*The chart below is only a representation of when fees may be applied. Any fees will be displayed on your order summary prior to checking out, before you place your order. We recommend always checking your order summary to confirm order totals and fees being applied.

If you have an employment verification request please email [email protected] or call415-766-6413.

Check out our blog post here or keep reading!

Properly stored produce cuts down on food waste and makes your grocery budget go further every week. First things first before we get into the specifics of produce storage, lets cover some basic dos and donts that will keep your fruits and veggies fresher longer.

General Tips for Storing Produce

Dont wash fruits and vegetables until youre ready to use them. Washing removes natural protective barriers and introduces moisture, which encourages the growth of bacteria and mold.

Do remove any fasteners, like twisty ties or rubber bands let that produce breathe!

Dont put everything in your fridge not all fruits and vegetables need to be refrigerated.

Do remove greens from root vegetables like carrots, radishes, and beets. Butdon'tthrow those greens out you can use them in sauts and pestos!

Do store fruits and vegetables separately, since many fruits emit ethylene gas as they ripen, which will cause other produce in close proximity to spoil faster.

Dont feel pressured to wrap fruits and vegetables in plastic biodegradable bags are better becausethey'remore breathable. We love reusable beeswax wraps too.

What Goes in the Fridge

The crisper drawers at the bottom of your fridge are the best place for most fruits and vegetables. Most refrigerators have controls that let you open and close the crisper vents to help manage humidity and the effects of ethylene gas. Its a good idea to open one set of vents all the way this will increase airflow and create a low-humidity environment. Keep the other set of vents closed to create a high-humidity drawer. Heres what goes in each part of the fridge.

In the Low-Humidity Crisper Drawer

This is where youll store produce (mostly fruit) that tends to rot and release ethylene gas. The low humidity slows ripening, while the open vent allows ethylene gas to escape before it spoils whatever you stash here. This is also where youll want to store fruit that has ripened on your counter things like peaches, oranges, and pears.

Apples Wrap loosely in plastic or biodegradable bags. You can also store them in a cool, dry place, like your pantry.

Lemons and limes Place in a sealed bag or container.

In the High-Humidity Crisper Drawer

This is where youll store produce (mostly vegetables) that requires moisture to stay fresh and crisp, like greens and some root vegetables.

Asparagus Wrap the bundle in paper towels to absorb excess moisture, then wrap loosely in a biodegradable bag. You can also trim a half-inch off the end of the stalks and stand them upright in a glass jar with an inch or so of water. Set the jar on the shelves and cover with a biodegradable bag.

Beets, turnips, and radishes Remove and save the greens (theyre edible!) then wrap loosely in a biodegradable bag.

Broccoli and cauliflower Wrap loosely in a biodegradable bag. You can also store broccoli stem-side down in a jar of water.

Brussel sprouts Wrap loosely in a biodegradable bag.

Carrots, fennel, and celery Remove the greens or fronds and wrap loosely in a biodegradable bag. You can also store carrots in a container covered in water just be sure to replace the water every few days. Celery can last even longer if you wrap it in aluminum foil.

Green onions, scallions, ramps, and spring onions Wrap the bulbs in a moist paper towel then wrap loosely in a biodegradable bag. You can also keep them in a jar with water on your windowsill if you plan to use them soon.

Hard herbs (rosemary, thyme, chives, sage, oregano) Wrap tightly in a damp paper towel then place inside a sealed bag or container.

Jerusalem artichokes (aka sunchokes) Handle with care as they bruise easily. Wrap tightly in a biodegradable bag.

Leafy greens (kale, collard greens, cabbages, chard, dandelion greens, lettuces, watercress, endive, escarole, radicchio, and spinach) Wrap loosely in a biodegradable bag.

Zucchini and summer squash Wrap loosely in a biodegradable bag.

On the Shelves

Cherries Never leave them at room temperature their flavor will go down hill fast. Wrap them in a biodegradable bag before you stick them in the fridge.

Mushrooms Leave in original packaging or store in a covered container with holes for ventilation.

Peppers Wrap them loosely in a biodegradable bag.

Soft herbs (parsley, cilantro, dill, tarragon, chervil, mint, parsley) Trim the stems, place them stem-side down in a jar or glass of water, and cover the leaves with a biodegradable bag. Swap out the water every day or two to keep them fresh.

Strawberries, blueberries, raspberries, blackberries Try to eat or cook them the day you buy them. If you need to store berries, spread them out on a cloth or paper towel (so theydon'tstack and bruise) and put them in a partially-covered container, so moisture can escape.

What Goes in the Pantry

Onions (red, white, and yellow), shallots, and garlic Keep them in a cool, dark place with good ventilation. Make sure to keep them separate from potatoes.

Pomegranates They should last a couple of weeks if you keep them somewhere cool and dark. Stick them in the fridge if you want them to last even longer.

Potatoes and sweet potatoes Keep them somewhere cool, dry, and dark in a paper bag or cardboard box. Be sure to keep them away from your onions.

Winter squash Most varieties will last a long time if kept in a cool, dry place.

Reusable and Sustainable Food Storage Products

Plastic bags and containers are cheap and easy to find, which is whythey'rein pretty much everyones kitchens. Thankfully, there are some new products, as well as some old standbys, that offer more sustainable options for storing everything from fruits and vegetables to pantry staples. Here are some of our favorites:

Glass jars Versatile and available in many sizes, these are good to have on hand. We love Weck jars, which are beautiful but a little pricy. Mason jars are also pretty and much more affordable.

Vejibags These cotton bags are designed to retain moisture. You wet them, wring them out, then put produce, like greens and root vegetables, inside. The damp bags keep everything crisp and fresh for longer.

Silicone zip-top bags These work just like plastic baggies, except that you wash and reuse them becausethey'remade out of durable silicone. These lunchbox-friendly essentials will pay for themselves in no time.

Beeswax wrap A sustainable alternative to plastic wrap. Use these biodegradable, reusable sheets made from cotton and beeswax to cover bowls and wrap half an onion or avocado, sandwiches, or leftovers.

If you forgot your password and can't sign in you can do the following:

From goodeggs.com click onForgot password?on the sign-up page, and we'll send you an email to help you reset it.

From the Good Eggs iOS app, select sign in from the Sign-Up screen, then select Forgot Password? on the sign-in screen. We'll send you an email to help you reset it.

If you don't see the email in your inbox you may need to check your spam folder.

If you want to change your password and are already signed in you can do the following:

From goodeggs.com go to Your Account page , select "Password" and enter your new password.

From the Good Eggs iOS app, tap the icon in the top left corner, then select your account name, then select "Change current password" and enter your new password.

No, tips are not required or expected. We are committed to creating good food jobs that don't depend on tips we pay our employees a living wage.

On goodeggs.com and in the Good Eggs iOS app, the first step is to fill your basket and checkout.

On both platforms you'll then be taken to a summary page that allows you to review your order, enter your address, add delivery instructions and choose your delivery window.

On the website, in the payment section, click the link that says Add a Promo/Gift/School Code. From there, you'll be able to enter your unique code and redeem your promo.

In the app, right above the payment section, click the link that says Add a Promo/Gift/School Code. From there, you'll be able to enter your unique code and redeem your promo.

After you enter your code your total will be updated to reflect the offer.

In some cases, a promo code may be automatically applied to your basket if you enter the site through a landing page or for a special offer. In those cases, youll see a pop-up letting you know weve added the promo amount to your basket.

Note: some promo codes are restricted to specific products or are only valid for new Good Eggs customers. If you get a notice that a code is invalid or expired and you believe it's in error, please get in touch.

Every year, Good Eggs partners with Bay Area schools to help them raise funds. Schools earn 5% back on every order placed during the fundraiser and have the opportunity to earn up to $500 in bonuses.

Good Eggs has raised over $330,000 for local schools since we launched the program, and wed love to help raise funds for your school.

Our fundraiser runs in October and November. To join your school's fundraiser or learn more, visit http://schools.goodeggs.com.

If you'd like to sign up your school for our next fundraiser, please contact us.

On goodeggs.com, you can add to your basket by clicking the plus sign on the product tile while shopping the marketplace or by clicking ADD TO BASKET from the product description page.

In the Good Eggs iOS app, you can add to your basket by clicking the plus sign on the product tile while shopping the marketplace or by clicking ADD from the product description page.

In order to be considered for inclusion in our Marketplace, meat products must meet the following baseline criteria.

All meat producers (beef, pork, sheep, goat & poultry) must provide the following documents to us:

Third party labor certification or signed Good Eggs Labor Standards.

USDA Slaughterhouse paperwork.

Organic certification (if marketed as organic).

Animal Welfare claims.

Non-GMO certification if marketed as GMO-Free Certified.

A list of farms/ranches from which animals are sourced.

All meat producers must be fully transparent, which includes allowing us to come for site visits. We expect that they maintain chain of custody, and can identify every farm and ranch from which they source animals.

All animals must:

Be raised in the United States.

Not treated with hormones.

Not treated with subtherapeutic doses of antibiotics. If an animal is treated with a therapeutic dose of antibiotics, it cannot be subsequently used for production.

Specific guidelines for ruminants (beef, sheep & goat)

In addition to the documents listed above, producers of ruminants must provide GAP Step-4 or Step-5 certification, AWA Certification, Certified Humane or letter of guarantee that it adheres to at least Step-4 standards.

Ruminants must be raised on pasture, and not finished on a feedlot.

Ruminants must not be raised or finished on a CAFO/AFO as defined by the USDA (AFO- animals confined more than 45 days in a 12 month period, CAFO as an AFO with more than 1000 animal units).

Ruminants must not be fed or finished on GMO corn or soy.

We prioritize working with ranchers who raise 100% grass-fed and finished animals, or who feed their animals what would otherwise be waste products, such as brewery grains.

Specific guidelines for pork

In addition to the documents listed above, pork producers must provide GAP Step-3, -4, of -5 certification or letter of guarantee that it adheres to at least Step-3 standards.

Pigs must not be raised or finished on a CAFO as defined by the USDA (as a non-pastured-centered AFO with more than 1000 animal units).

Pigs must not be fed or finished on GMO corn or soy.

Specific guidelines for poultry (chicken, duck, turkey, and other game birds)

In addition to the documents listed above, poultry producers must provide GAP Step-3, -4, of -5 certification or letter of guarantee that it adheres to at least Step-3 standards.

Birds must be fed a 100% vegetarian diet.

Non-pastured birds must be slaughtered via atmosphere stunning.

All of these criteria cover any product that is more than 50% meat by weight or volume or is the first ingredient. Any meat used as an ingredient thatisn'tcovered by these criteria must meet the sourcing criteria for the category under which the product containing meat falls.

Along with our baseline criteria, we also keep the following philosophies in mind when choosing who to partner with:

We aim to support vertically integrated operations where animals are allowed to grow at a natural pace and slaughtered at an older age, compared to conventional operations.

We aim to utilize all parts of the animal wherever possible. This helps us decrease waste, pay ranchers a premium price, keep every aspect of the process within the local economy, and honor the life of the animal.

We support ranching operations that go out of their way to use holistic grazing practices that improve the land and have a net positive environmental impact.

Heres what goes into sourcing our absurdly fresh produce.

In order to be considered for inclusion in our marketplace, all farms and growers must meet the following baseline criteria.

Transparency

The growers we work with directly must be fully transparent, and be open to site visits.

Where applicable, all growers and suppliers we work with demonstrate compliance with the Food Safety Modernization Act.

Organic

All the produce we include in the Marketplace is certified organic, with the following exceptions:

If we have a direct relationship with the grower and the grower has signed an affidavit guaranteeing that theydon'tuse any pesticides, fertilizers or other inputs that are not allowed under the National Organic Programs National List of Allowed and Prohibited Substances.

If we have a direct relationship with the grower and theyve worked with us to develop a plan to meet the above exception within three years, and are currently not using any substance on the prohibited substance list.

If the product is grown in a closed-loop hydroponic or aquaponic operation either without synthetic fertilizer or with the use of synthetic fertilizer well below the standard usage for field-grown conventional operations; and without the use of any pesticides on the National Organic Programs National List of Allowed and Prohibited Substances.

Note: In very rare instances, as a last resort, we may deviate from these requirements. For example, if we find out four days before Thanksgiving that all organic Brussels Sprouts are infested with aphids, we would consider sourcing a conventional product. If we did this, we would call out the produce as Conventional. We will not deviate from our organic requirement for the sake of our general, everyday assortment.

Labor practices

All produce must come from growers or vendors who have filled out a detailed Labor Practice Standards questionnaire that guarantees that they adhere to the following criteria:

No forced labor or human trafficking used directly or via their supply chain

No prison labor used directly or via their supply chain

No child labor used directly or via their supply chain

All employees are paid at least minimum wage

All contracted employees are paid at least minimum wage

Regular labor practice audits of suppliers, where feasible, or signed affidavits that they also meet our labor standards.

Growers must not discriminate in any employment practices, including hiring, based on any California protected class.

Growers must create a workplace free of coercion and harassment. Employees must be treated with dignity and respect.

Growers must have a reporting process that provides multiple accessible resources for reporting, including resources independent from management.

Growers may not retaliate against employees for reporting harassment.

Growers must promptly and thoroughly investigate claims of harassment.

Growers must periodically train employees on harassment policies.

Growers must provide employees with a safe working environment, following all applicable health and safety laws.

Employees must be able to take sick leave when ill without retaliation.

Employees must be able to unionize or otherwise collectively organize for their interests without retaliation.

Banned substances and processes

Wedon'tallow any of the produce we carry to undergo these processes or exposure to these substances:

Irradiation treatment

Neonicotinoids

Paraquat

1,3-D (Telone)

Glyphosate (Roundup)

Atrazine

2,4-D

Methyl Bromide

EPA Toxicity Class I (highly hazardous) pesticides

EPA Toxicity Class II (moderately hazardous) pesticides

Any pesticide not registered with the EPA

Along with our baseline criteria, we also keep the following philosophies in mind when stocking our Marketplace with produce:

We always put flavor first: a winter greenhouse tomatowon'ttaste quite as amazing as a September dry-farmed Early Girl, but well always find the best of the season. And when the flavor isn't there, were not afraid to call it a season.

Were focused on local farmers and growers: The majority of our produce comes from within 150 miles, and 80% is from within 250 miles. That means it gets to your plate much quicker than via a conventional store, full of the absurdly fresh flavor you expect. It also means a smaller carbon footprint, and more money in the local economy.

We look for growers that go above and beyond when it comes to ecological sustainability: its not just what youdon'tput on your crops. We aim to support operations that encourage ecological regeneration, biodiversity, and use renewable energy.

You can subscribe to products at checkout and we'll create a weekly subscription for the same delivery day, delivery window and address as your order. Add additional products to your subscription order at any time by subscribing at checkout.

Products that you can subscribe to will have aSubscribecheckbox next to them.

A $30 minimum for Good Eggs orders helps us create a sustainable business, both environmentally and operationally.

For orders over $60, we're happy to offer free delivery.

Preorders are just like normal orders: we have a $30 minimum, with free delivery when the order amount is $60 or above. For orders below $60, a delivery fee of $7.99 will be charged.

Were working hard to reduce, reuse, and recycle. Heres how it works:

Cardboard boxes: Well reuse them! Return them to the driver or leave them out when youre expecting your next delivery. When they reach the end of their life, well recycle them. Prefer to recycle them yourself? Just flatten them down and put them out with the rest of your paper goods.

Cold sleeves: These are soft plastic and fully recyclable in San Francisco. In another city? You can save it for your next picnic (you deserve a picnic), or return it to us and well recycle it. Dont forget to look inside for your cold items! And be careful when you do to ensure cold things stay cold, we include dry ice with some items like frozen berries or ice cream.

Bottles: You can recycle bottles with your glass recycling, but if you paid a deposit for themdon'tleave money on the table. Just leave them for your driver when youre expecting a delivery and well credit your account with the amount. Cha-ching!

Produce bags: These are fully compostable. Use them to bag up your scraps and throw it all into the compost bin. Maybe someday itll be used to grow something absurdly fresh!

Cold packs: If youre in San Francisco, you can recycle the lining with your other soft plastics just cut open the bag and empty the gel into your trash before you do. You can also return them to us with your next order.

Dry ice: Leave the dry ice in the paper bag and place in a plastic container in an open-air location or in a well-ventilated area. Choose a spot that is not accessible to kids and animals or make sure that the ice is not accessible. Allow the dry ice to evaporate.

Good Eggs is available in most Bay Area zip codes, including San Francisco, the East Bay, much of Marin, the Peninsula and the South Bay.

See our delivery map or enter your zip code on our website to see if we deliver to you!

Good Eggs is a pioneering online grocer delivering absurdly fresh groceries to families throughout the Bay Area.

We believe good food shouldnt come with a trade off be it your time, the quality you get, or your wallet. We designed a new way to get the best quality food that gives you more time back and puts more money in the hands of the people who making it the right way all at a price thats the same or less than the grocery store.

We offer same-day delivery of freshly picked produce, simple meal kits, a wide assortment of everyday grocery favorites and even alcohol, beer, and wine. You can browse our full assortment in the Good Eggs Marketplace.

We work directly with farmers and foodmakers. Over 70% of the products we carry are local to the Bay Area. This means your groceries taste great because they're not sitting in a truck or warehouse for days. It also means you can feel good about shopping with Good Eggs: learn more about who we choose to work with and why by reading our rigorous sourcing standards.

We deliver in San Francisco, the East Bay, the South Bay, and Marin. You can check to see if we serve your specific zip code by visiting the site and typing it in.

Ready to give us a try? Sign up on goodeggs.com or download the Good Eggs app for iOS. Shop the market and place your order by 1 pm, and you'll get it that same day. You can select your two-hour delivery window when you check out. Delivery is free for all orders over $60.

Creating an account is free and simple. There's no subscription required it's just like shopping at the grocery store: you're only charged when you check out.

On the website homepage ( goodeggs.com ):

Enter your zip code

Choose to sign up with Google or Facebook, or email

If you land on a different page, like our produce selection :

Enter your zip code in the pop-up

Click "Sign In" in the top right corner

Click "Sign Up"

Choose to continue with Google or Facebook, or sign up with email

You can also download the Good Eggs iOS app from the Apple App Store. Open the app, and:

Enter your zip code

Choose to sign up with Google or Facebook, or email

We offer an abbreviated product assortment for holiday preorders depending on the holiday. In most cases, if a holiday preorder is reservable, there will be a corresponding section in our website and app that provides the full breadth of products we allow for preorder.

During Thanksgiving preorder, for example, our Thanksgiving-themed section, accessible from our app and websites homescreen, will offer turkeys, pies, wreaths and more!

When you complete a holiday preorder, we will authorize your credit card for $1. On the actual day of delivery, your credit card on file will be charged the full amount for that order.

Yes, we do! For select holidays like Thanksgiving, we offer preorder deliveries for the week of that holiday, which are reservable roughly 21 days in advance.

Keep in mind that because of our commitment to ensuring that we sell only the freshest produce available, only a portion of our marketplace will be shoppable for those preorders. When your preorder is 7 days from actual delivery, well notify you that you can add items from our wider product assortment to your holiday preorder.

For information on how to create an order, please see more from our section on Placing and Changing Orders in our Help Center.

If your order requires an attended delivery and we're not able to reach you, we will cancel the order on your behalf. If this happens, you will be refunded or given an account credit for the order, depending on your preference, and charged a service fee equal to 20% of the cost of your order.

Unable to receive your delivery

If for any reason you are unable to receive your order and it is past your order cutoff time, please contactus through this form and we'll be in touch as soon as possible.

Yes our subscription system is flexible. You can skip upcoming subscription orders up to four weeks in advance from the website or the app.

From goodeggs.com, visit the theSubscriptionstab on Your Account page.

From the Good Eggs iOS app, click on theMarket tab. Click on theperson icon on the top left corner and then tap into theSubscriptions Schedulepage.

Once you're subscribed, you can change the quantity or unsubscribe to items by editing your next subscription order. Change the delivery time and address to update all future subscription orders. You'll always see your next order on Your Orderspage.

On goodeggs.com, you can skip or cancel your subscriptions on yourSubscriptions schedulepage.

On the Good Eggs iOS app, you can skip or cancel subscriptions by clicking on the person icon in the top lefthand corner. You'll then want to clickSubscriptions Scheduleunder theSettings section.

Please note:

At this time, you can only skip subscription orders up to one month in advance.

When you cancel a subscription order it does not cancel any upcoming orders with subscription items. Your upcoming orders can be found on Your Orders page and you will need to cancel an upcoming order separately if you do not wish to receive it. Learn more about canceling orders here.

For every product we carry in the Good Eggs Marketplace, we look at whats in it, where it comes from, and how its grown or made. From ingredient integrity to supply chain transparency, we have some of the highest standards in the industry.

We choose to work with producers that inspire us, in the hopes that theyll inspire you. We develop relationships with farmers and foodmakers that go above and beyond industry baselines, exemplifying our values with regenerative agriculture, animal welfare, sustainable production, and labor practices. Check out our producer spotlights on blog.goodeggs.com, or click on their names in the Marketplace to see their products and learn a bit more about them.

Every product category in the Marketplace represents a distinct part of the food system, so we have defined sets of sourcing criteria and goals for each. We go into the specifics about eggs, produce, seafood, meat, and our packaged and home goods in their respective sections.

Were committed to carrying an assortment that reflects the needs of the families we serve and comes from producers who share our mission. Heres what we consider when stocking the Marketplace.

Before we add a new product, we form a direct relationship with the producer to understand their business and sourcing practices and ensure that they are in line with our uncommonly strict standards. All products and their sub-ingredients must meet them our standards are consistent with everything we sell.

Transparency & Ingredient Integrity

Its not standard practice for traditional cleaning products to list every ingredient on the label. But we demand complete transparency for every product so you know exactly what youre bringing into your home: sustainably sourced plant- and enzyme-based formulas no harmful chemicals, or synthetic dyes or fragrances. And we personally test every product in our own homes to make sure it actually works.

Heres what youll never find in a home cleaning, paper, or personal care product on Good Eggs.

List of Unallowable Ingredients

Chlorine

Phosphates

Phthalates

Synthetic fragrances

Synthetic Dyes

Sodium Laureth Sulfate

Formaldehyde

Triclosan

BHA (Butylated Hydroxyanisole)

BHT (Butylated Hydroxytoluene)

Parabens / Parabens Dioxin

MIT (Methylisothiazolinone)

Heavy Metals

Oxybenzone

Sustainable Manufacturing & Packaging

Along with our baseline criteria, we also look to build relationships with producers that raise industry standards for transparency, living wages, and environmental efforts not just meeting minimum requirements. To that end, we prioritize businesses and suppliers that:

Carry third-party certifications from organizations like ECOCERT, EWG, or GMP that help us ensure that every ingredient and every step of the manufacturing process is up to our standards

Use practices that promote environmental sustainability and regenerative agriculture

Conserve water usage and utilize renewable energy in production or processing

Products utilize organic and whole plant-based ingredients

Use packaging made from highest percentage post-consumer waste available, and is biodegradable or curbside-recyclable

Pay their employees a living wage

Are local to the Bay Area and California, and use local or domestically sourced ingredients

Are certified B-Corp or are incorporated as Public Benefit Corporations

Have employee ownership or cooperative ownership structures

Share the cost of medical/dental/vision/other insurance benefits for both employees and their families

Undertake programs that give back to their immediate community

Learn more about our requirements around labor practices for the producers we work with.

Were committed to carrying an assortment that reflects the needs of the families we serve and comes from producers who share our mission. Heres what we consider when stocking the Marketplace.

Before we add a new product, we form a direct relationship with the producer to ensure that their business and sourcing practices are in line with our uncommonly strict standards. All products and their sub-ingredients must meet them our standards are consistent with everything we sell, including any items prepared by the Good Eggs Kitchen.

Transparency and labor practices

Were always looking for producers who source via direct trade, or have knowledge of their suppliers sourcing practices and are able to disclose country of origin for internationally sourced ingredients. If a producer does not meet these standards, we aim to work with them on a timeline and a plan for moving towards them.

All products containing ingredients of international origin must come from producers who have filled out our Labor Practices Standards Questionnaire or can provide supporting documentation (eg. Fair Trade Certification) guaranteeing that they adhere to the following:

No forced labor or human trafficking used directly or via their supply chain

No prison labor used directly or via their supply chain

No child labor used directly or via their supply chain

All employees are paid at least minimum wage

All contracted employees are paid at least minimum wage

Regular labor practice audits of suppliers, where feasible, or signed affidavits that they also meet our labor standards.

Producers must not discriminate in any employment practices, including hiring, based on any California protected class.

Producers must create a workplace free of coercion and harassment. Employees must be treated with dignity and respect.

Producers must have a reporting process that provides multiple accessible resources for reporting, including resources independent from management.

Producers may not retaliate against employees for reporting harassment.

Producers must promptly and thoroughly investigate claims of harassment.

Producers must periodically train employees on harassment policies.

Producers must provide employees with a safe working environment, following all applicable health and safety laws.

Employees must be able to take sick leave when ill without retaliation.

Employees must be able to unionize or otherwise collectively organize for their interests without retaliation.

Food safety & compliance

All producers we work with, whether direct or via centralized distribution, must provide proof of FSMA compliance, including 3rd party food safety audits of production facilities (as applicable).

Ingredient integrity

All the products we carry are free from artificial flavors, colors, and the ingredients specified in our unallowable list.

Any product in which meat is listed as the first ingredient, or is more than 50% of the product by volume must meet our animal-specific welfare standards.

If product is less than 50% meat by volume we still require disclosure and verification of the following baseline standards:

Animals are raised free of confinement as defined by the USDA with meaningful outdoor access

Animals are not raised on a CAFO/AFO as defined by the USDA (AFO: animals confined more than 45 days in a 12 month period; CAFO: an AFO with more than 1000 animal units)

Animals are confined only when necessary.

Responsible antibiotic and hormone usage.

Animals have access to wholesome and nutritious feed, free of GMOs and animal by-products.

Any product in which fish or seafood is more than 50% of the product by weight or volume must meet our seafood-specific welfare standards.

If product contains fish or seafood byproducts totaling more than 5% of the total volume or weight of the finished good, producer must be able to provide information on the country of origin and a signed labor affidavit.

Eggs as an ingredient must be sourced in accordance with our specific egg criteria.

Dairy (including fluid milk, cheese, and other derivatives) as an ingredient must be sourced from dairy herds in accordance with the following baseline standards:

Animals are not raised on a CAFO/AFO as defined by the USDA (AFO: animals confined more than 45 days in a 12 month period; CAFO: an AFO with more than 1000 animal units)

All dairy animals have at least 4 hours of daily outdoor access to exercise areas, weather permitting.

Usage of growth hormones and sub-therapeutic antibiotics is strictly prohibited.

Individual animals that become sick or injured receive required antibiotic treatment and are removed from the production supply chain during the course of treatment

All dairy animals are genetically selected for polled stock. If thisisn'tpossible, then the animals should be disbudded when they are younger than 6 weeks of age, with anesthesia for the procedure and afterward as necessary for pain management.

Palm Oil as an ingredient must be sourced from a 3rd-party certified sustainable source (eg. RSPO).

GMOs

We are building a sourcing system in which the following standards will be met:

All producers must share proof of 3rd party non-GMO certification for their products or a letter of guarantee that products containing the following ingredients (canola, corn, sugar beets, soy, whole fruits & vegetables) are non-GMO certified.

In accordance with our dairy and meat criteria, GMO-inputs in animal feed are not allowed.

All products are free of ingredients produced via gene editing, which is also known as GMO 2.0 or CRISPR technology.

We intend to meet this vision by the end of 2019.

Along with our baseline criteria, we also look to build enduring relationships with producers that are reshaping our food system for good. To that end, we prioritize businesses and suppliers that:

Pay their employees a living wage.

Carry third-party labor certifications such as Food Justice Certification, Fairtrade, Fair for Life, etc.

Are certified B-Corp or are incorporated as Public Benefit Corporations.

Have employee ownership or cooperative ownership structures.

Share the cost of medical/dental/vision/other insurance benefits for both employee and their families.

Undertake programs that give back to their immediate community.

Promote practices that promote environmental sustainability and regenerative agriculture

Conserve water usage and utilize renewable energy in production or processing

Products are certified organic or utilize organic ingredients.

We also prioritize products that are certified organic or use organic ingredients. However, because were working with local and small-scale producers for which 3rd-party certification (such as organic) is often cost-prohibitive, wedon'trequire those certifications for these goods. In that case, we do obtain supporting documentation and written guarantees they meet our criteria as outlined above.

In order to be considered for inclusion in our Marketplace, eggs and egg products must meet the following criteria.

All chicken & duck egg producers must provide the following documents to us:

Proof of USDA or CDFA Registration

Proof of California SEFS compliance

Proof of Certified Humane Raised & Handled, for non-Pastured.

Egg producers must be fully transparent, which includes allowing us to come for site visits.

We only carry whole eggs from California farms and ranches. Egg products included as sub-ingredients may be sourced from outside of California, but must still meet California SEFS standards.

Chicken and duck eggs must be pasture raised (raised 100% on rotating pasture in mobile housing), or cage-free, according to USDA regulations. All cage-free eggs in the Marketplace are Certified Humane Raised and Handled.

Any other egg species must be pasture raised.

In order to be considered for inclusion in our Marketplace, whole fish and seafood products must meet the following baseline criteria.

All Fish & Seafood producers must provide us with a third party labor certification for fish or seafood sourced or processed outside of the US and Canada.

Fresh and frozen fish and seafood producers must be fully transparent, including identifying fishery, vessel(s), and catch method.

Canned fish producers must be fully transparent, including identifying fishery and catch method.

Specific guidelines for wild caught fish & seafood:

The fishery must be MSC Certified or product must be Seafood Watch Green or Yellow (with evaluation of specific product) or Equivalent or has been evaluated on a case-by-case basis for most sustainable practices and minimal environmental impact.

The seafood must be caught using the most sustainable, least environmentally damaging methods possible, taking into account bycatch, habitat destruction, and carbon footprint.

The fish and seafood must be caught by US or Canadian flagged vessels and processed in the US or Canada or have third-party fair trade certification, with the exception of canned products.

All shrimp are wild caught.

All shrimp are domestically harvested and processed, or are Fair Trade certified.

Specific guidelines for farmed fish & seafood:

The finfish we sell is limited to freshwater species domestically raised and processed, Seafood Watch Green rated only.

Shellfish (other than shrimp, which are all wild caught) are Seafood watch green rated.

All of these guidelines apply to sushi, canned seafood, and anything that contains more than 5% fish or seafood by weight or volume.

Heres what youll never find in a product you purchase from Good Eggs. This applies to meat, seafood, produce, grocery items, dairy, eggs baked goods, wine, beer, and spirits everything we carry.

Acesulfame-K (acesulfame potassium)

Acetylated esters of mono- and diglycerides

Ammonium chloride

Artificial colors

Artificial flavors

Artificial preservatives

Artificial sweeteners

Aspartame

Azodicarbonamide

Benzoates in food

Benzoyl peroxide

BHA (butylated hydroxyanisole)

BHT (butylated hydroxytoluene)

Bleached flour

Bromated flour

Brominated vegetable oil (BVO)

Calcium bromate

Calcium disodium EDTA

Calcium peroxide

Calcium propionate

Calcium saccharin

Calcium sorbate

Calcium stearoyl-2-lactylate

Caprocaprylobehenin

Carmine

Certified colors

Cyclamates

Cysteine (l-cysteine), as an additive for bread products

DATEM (Diacetyl tartaric and fatty acid esters of mono and diglycerides)

Dimethylpolysiloxane

Dioctyl sodium sulfosuccinate (DSS)

Disodium calcium EDTA

Disodium dihydrogen EDTA

Disodium guanylate

Disodium inosinate

EDTA

Ethyl vanillin

Ethylene oxide

Ethoxyquin

FD & C (synthetic) coloring agents

GMP (disodium guanylate)

Hexa-, hepta- and octa-esters of sucrose

High fructose corn syrup

Hydrogenated fats

IMP (disodium inosinate)

Lactylated esters of mono- and diglycerides

Lead soldered cans

Methyl silicon

Methylparaben

Microparticularized whey protein derived fat substitute

Monosodium glutamate (MSG)

Natamycin

Partially hydrogenated oil

Polydextrose

Potassium benzoate

Potassium bromate

Potassium sorbate

Propionates

Propyl gallate

Propylparaben

Saccharin

Sodium aluminum sulfate

Sodium benzoate

Sodium diacetate

Sodium glutamate

Sodium propionate

Sodium stearoyl-2-lactylate

Solvent extracted oils, as standalone single-ingredient oils (except grapeseed oil).

Sorbic acid

Sucralose

Sucroglycerides

Sucrose polyester

Sulfites (except in alcoholic beverages)

TBHQ (tertiary butylhydroquinone)

Tetrasodium EDTA

Vanillin, when not naturally derived

In June 2018, we added a small fee to every order. All of the money from this fee goes toward paying every Good Eggs employee a living wage. We also added a bonus structure and learning and development opportunities, to ensure that were rewarding and retaining the employees that make your Good Eggs experience world-class.

Learn more about the good jobs were creating and sustaining in the Bay Area. And thank you for your support.

If you'd like to tell us about a product you really love or really dislike contact us through this form and we'll make sure to pass along your feedback to the right people.

We hate to see you go, but if you need to close your account, contact us through this form. We'll help you out.

Depending on the delivery window that you've selected, you'll have until a specific time to edit or cancel the order.

To check your order cut-off time, view your upcoming order fromYour Orderspage. Under your delivery day and window, you'll see this text:Make changes until [order window cutoff time] tomorrow.

If you need to make a last-minute change to your delivery and it is after your order window cutoff, please contact us through this form and we'll be in touch as soon as possible.

On goodeggs.com, go to Your Orders page. Click onOrder Details > for your active order. On the next page, click theChangebutton in theDelivery Time section.

In the Good Eggs iOS app, click on theMarkettab at the left bottom corner. You'll see a green banner for your upcoming delivery. Click on this banner and then clickEdit Orderon the next page. Tap directly on the current delay window and edit your delivery window from there.

If you need to make changes after your order cutoff time, contact us through this form and we'll be in touch as soon as possible.

You can learn more about the company and download our press kit via our About page.

Want to write a story about Good Eggs, or interview someone on the team? Contact [email protected]

If you're a customer and need help, don't get lost in our press inbox contact our Community Care team to make sure you get the answers and assistance you need.Contact us through this form and we'll be in touch as soon as possible.

First, try resetting your password.

On goodeggs.com click onForgot password?on the sign-up page, and we'll send you an email to help you reset it.

In the Good Eggs iOS app, enter your zip code, select Sign in from the sign up screen, then select Forgot Password? on the sign-in screen. We'll send you an email to you help you reset it.

If that doesn't work for you, please don't hesitate to get in touch.Contact us through this form and we'll be in touch as soon as possible.

Once the cutoff time for your order has passed (you can see it under Order Details ), we'll bill your card and send a receipt to your email.

If there are changes to your order resulting in a refund and you need an updated receipt, please contact us through this form and we'll be in touch as soon as possible.

You can cancel your order from the Your Orders section of your account at any time before the order cutoff date.

If something comes up and you need to cancel your order after the order window closes, we offer a one-time grace cancellation. We get it life happens! Your order will be refunded in full with no fees. If you'd prefer an account credit for the amount of your canceled order, we're happy to add that instead.

Subsequent orders canceled after the cutoff date will be refunded and charged a service fee equal to 20% of the cost of your order.

To cancel an order after the order window closes, pleasecontact us through this form and we'll be in touch as soon as possible.

If there's anything tricky about your delivery situation, you can let us know when you place your order.

On goodeggs.com, you can add delivery instructions from the Review & place your order page. Select CHANGE in the Delivery Address section.Enter your instructions in the Delivery Instructions field, and click Save & Continue when youre done.

In the Good Eggs iOS app, you can add delivery instructions from the Summary page. Tap on your delivery information in the Delivery Address section. Edit or add your instructions in the Delivery Instructions field and select Save in the top right corner when youre done.

Not sure what kind of instruction might be helpful? Here are some examples:

"Please leave the box on the porch behind the planter."

"Please do not ring the doorbell when you arrive. Text when you deliver the order."

"Our apartment is located at the back of the building."

"Our buzzer is broken, so please call 555-555-5555 when you arrive."

"Please leave the delivery with our doorman."

"I have a dog but he's friendly, don't be scared!"

If you need to make changes to your delivery instructions after your order has been fully processed, please contact us through this form and we'll be in touch as soon as possible.

Any delivery options you place in your order will remain there for future orders until you change or update them.

Lucky you!

You can pay for a Good Eggs order with a gift card from goodeggs.com or in the Good Eggs app.

On both platforms, build your basket and check out.You'll be taken to a summary page that allows you to review your order, enter your address, add delivery instructions and choose your delivery window.

On the website, in the payment section, click the link that says Add a Promo/Gift/School Code. From there, you'll be able to enter your unique code and redeem your gift card.

In the Good Eggs iOS app, right above the payment section, click the link that says Add a Promo/Gift/School Code. From there, you'll be able to enter your unique code and redeem your gift card.

If you have never placed an order with us before, you will be prompted to enter your credit card information. We require payment information for all accounts and if your order exceeds the amount of your gift card, your credit card will be charged for the remaining amount. When you place your order, we'll place an authorization charge for $1 that will be refunded/dropped when the order window closes.

A Good Eggs gift card is the perfect present for anyone in the Bay Area! You can purchase gift cards from the website you can always find this page by searching "gift card" in the search bar or clicking the Gift Cards link in our site footer. You can choose a gift amount from $15 - $1000, in different increments. You'll have the choice of emailing the card directly to the recipient, or printing it at home so you can give it to them in person or mail it. You can also add a gift message.You can purchase a Good Eggs gift card without already having a Good Eggs account or being in our delivery area. Just remember to double check that the lucky recipient lives somewhere we deliver !Good Eggs gift cards never expire.Interested in building a delicious Good Eggs gift basket for someone and having it sent to their door? Learn how you can create an account and gift an order where you choose all the products. Note: At this time, gift cards can't be purchased through the Good Eggs iOS app.

You can read the full Good Eggs gift cards terms and conditions here.

Thanks for helping us spread the word!

Introduce a friend to Good Eggs with $25 off their first order. Enter your friends name and email address or share your unique link. They'll get $25 off, and you'll get $20 credit in your Good Eggs account when they receive their first order.

You can refer a friend from the app, or from your desktop. Sign in and visit our referral page to get started.

See our Promotions & Referral Terms of Use.

We're on the road delivering absurdly fresh groceries from 10 am to 9 pm, every day of the week.

At checkout, we'll ask you to choose the delivery window that works best for your schedule. For most zip codes, you'll choose a two-hour delivery window:

10 am-12 pm

11 am-1 pm

12 pm-2pm

1 pm-3 pm

2 pm-4 pm

3 pm-5 pm

5:30 pm-7:30 pm

4 pm-6 pm

6 pm-8 pm

6:30 pm-8:30 pm

7 pm-9 pm

For some zip codes, we may only offer a four-hour delivery window.

When you choose a delivery window, you can also let us know if it's okay to leave your order unattended, and any other special delivery instructions (e.g. leave the box behind the stoop, ring the doorbell, watch out for the dog, etc).

For same-day delivery, you'll need to place your order by 1pm.

For holidays like Thanksgiving, we do offer preorder deliveries that are reservable roughly 21 days in advance. Preorder delivery windows will include the same hours as our normal weekly deliveries, depending on your delivery zip code. As with any other orders, youll be able to change and/or cancel a preorder up until the cut-off time.

We deliver to most zip codes 10 am-9 pm, every day!

Some zip codes have fewer delivery options. You will see your delivery options at check out once you've confirmed your delivery address.

We are closed on Thanksgiving and Christmas Day.

On the rare occasion when we need to shut down delivery windows or days for another reason (such as a planned company celebration), we'll make sure to give you plenty of notice beforehand.

You can reschedule right up until your order window closes if you want your order to come on a different day, you'll need to cancel it and place a new one. If you want to choose a different window on the same day, you can just update the existing order by following the steps below.

You can also change your address up until that cutoff, as long as we're not sold out for your selected day of delivery or delivery window for that updated address. If we are sold out, you'll receive a notification and won't be able to change it.

From goodeggs.com, you can change the delivery time and address from Your Orders page any time before your order cutoff. Go to the Order Details page to see your order cutoff, and click the Order Details button to start making changes.

In the Good Eggs iOS app, click on the green Upcoming Delivery banner above theMeal Kits section. From there, select Edit Order, tap on the day and delivery window option to change that, or tap on the address if that is what you'd like to update. Once you're done you can select the < in the top left corner to get back to your order summary.

Unfortunately, we're not able to change the delivery window or address after the cutoff.

Unfortunately, we do not currently accept EBT/SNAP benefits, or any governmental benefit programs at this time. This is because paying online using these benefits is only available in New York where online purchasing is being piloted. We hope to have this as an option in the future.

You can learn more about the SNAP Online Purchasing Pilot program.

Good Eggs is committed to cultivating a marketplace and an ethos that includes all members of the community. If you have any other suggestions on how we can better do this, please do let us know!