Higi FAQs

At higi, our commitment to security and privacy is of the utmost importance, which is why we allow our users to choose what others within higi are able to see when they search for their account. higi users have the ability to edit their profile visibility so none of their information is visible to other higi users, visible only to higi users that they've approved, or visible to all higi users. To make changes to your privacy settings: 1) Login to your account on higi.com 2) Click the dropdown arrow to the right of your name in the upper-right corner of the page 3) Select ‘Account Settings' 4) Select ’Sharing and Privacy' 5) You’ll have the option to change the privacy settings of who can follow you, and who can view your profile: anyone, no one, or those you’ve approved as Followers. 6) Click 'Save Changes’

We here at higi will be the first to say that our users come first. We welcome any and all feedback - even the negative. Reach us via your preferred communication method below. Email [email protected] Facebook https://www.facebook.com/higiHQ Twitter http://twitter.com/higi

Yes! The higi Station is ADA compliant. Pressing the green button on the side of the seat will allow it to swing open to accommodate a wheelchair. Once wheelchair mode is enabled, the weight / BMI test is automatically skipped.

We at higi realize that you take the privacy of your health information seriously. The privacy and security of your health information is a big deal to us, and we work hard to protect it. All of the higi Stations and data storage systems are HIPAA compliant, and you can learn more about HIPAA compliance here. The higi Station is designed to provide health stats only to the user seated at the touchscreen, which is purposely angled so that people around the station can't see the information displayed on it. higi does not share personal health information on the top screen or over the station’s audio.

A watt is a unit of measurement that tracks your overall engagement within the various components of the higi platform. You can earn watts by checking into a higi station and by recording your physical activity with the higi app or an activity tracker that is linked to your higi account - see below for syncing instructions. How to use the higi app step tracker: 1. Open the higi app and log in to your account 2. Tap the three dots in the upper right hand corner of the higi app > Tap 'Devices' 3. Make sure the toggle for 'higi' is on. We use healthkit (iOS) and Google Fit (Android) services to track your steps via mobile. An internet connection is required to push that activity to the higi service, therefore, you need to turn your cellular data/wifi on for higi. How to sync an Apple Watch to the higi app to track your activity: - Make sure that your Apple Watch is successfully paired to your Apple iPhone; if you are unsure of how to do so, please follow the instructions here - Download the higi app onto your iPhone from the App Store - Sign into the higi app or login with an existing higi account - Allow higi to access your step data from HealthKit when prompted by a pop-up notification The Apple Watch and iPhone use HealthKit to track your step data, which gets rid of duplicate step data to allow for a more accurate step reading. Allowing higi to access HealthKit will account the steps tracked from both your Apple Watch and your iPhone!

Online: 1. Sign into your higi account 2. Hover over your name in the upper-right corner of the dashboard and select "Account Settings" 3. Click "Your Profile" and upload your new photo iOS or Android App: 1. Sign into your account on the higi mobile app 2. Select the settings icon in the upper-right corner and select "Settings" 3. Select 'My Profile' 4. Upload a new photo or resize your existing photo All profile pictures must be either JPGs, GIFs, or PNGs and should be under 1MB in size.

When visiting the higi Station, click "log in” as you usually would. A QR code will appear on the right side of the email address field if it’s available for that Station. To scan the code, open and log in to your account within the higi mobile app (iOS or Android). Click on the button in the middle of the lower navigation bar for iOS or in the lower right corner of the app for Android. When the QR scanner tool opens, center your phone’s camera over the code on the Station until it lines up within the box presented within the app. A message will appear on your phone once the code has been scanned and the Station will automatically log you in once complete! Please note that you’ll need the latest version of the higi app on your phone for this feature to work properly.

If the QR code is not available for that Station, no QR code will present itself on the login screen. You can still log in with your email and password until it becomes available on your Station!

Although we currently do not support the Samsung health app, there is no need to miss out on tracking activity on the higi app! The higi app loaded on your Samsung phone has a built-in step tracker. Just follow the steps to connect your Android phone to the higi app using Google Fit here.

To log into your higi account online, please make sure you are at secure.higi.com/login (not our "new user" sign-up page at higi.com). If you can't remember your password, use the 'Forgot Password' link. If you are still having trouble, please let us know which web browser and device you are using to access your account. We are optimized to run on the most up to date versions of Safari (Mac only) Firefox, Google Chrome, and Internet Explorer (Windows only). We are not compatible with mobile web browsers and/or Windows XP. If you are attempting to log in with the higi app, please make sure you are using an iPhone with iOS 7.1+, Android, or an Android tablet. If you're having trouble logging in at a higi Station, please send us the store name and address of the unit you used and we will investigate! Please let us know if you have any additional questions or concerns at [email protected].

To update your email address: 1) Log in to your account at higi.com 2) Go to higi Settings (https://secure.higi.com/settings) 3) Click "change" next to your current email address. We will send you a confirmation email to verify these changes. Please let us know if you run into any trouble along the way

To make changes to the personal information in your account: 1) Login to your account on higi.com 2) Click the dropdown arrow to the right of your name in the upper-right corner of the page 3) Select ‘Account Settings' 4) Select ’Sharing and Privacy' 5) You’ll have the option to change the privacy settings of who can follow you, and who can view your profile: anyone, no one, or those you’ve approved as Followers. 6) Click 'Save Changes’

No - the higi Station will remember that info for you. This information helps us understand who is using higi Stations, and helps us to make better decisions about product and user experience improvements. We encourage people who use the Station on a regular basis to create an account so they don't need to answer these questions each time.

Although it can resemble a jungle gym, higi is recommended for those that are at least 13 years of age.

To make changes to the notification settings for your account: 1) Login to your account on higi.com 2) Click the dropdown arrow to the right of your name in the upper-right corner of the page 3) Select ‘Account Settings' 4) Select ’Notifications' 5) You’ll have the option to turn off or on any of the notifications you wish 6) Click 'Save Changes’

Please use the following step to change your password: Log in to your account at secure.higi.com/login In the top section of the page, find and click the down arrowhead next to your name Select 'Settings' Enter your current password Enter your new password and confirm your new password Click on the 'Save Changes' button. You should receive a confirmation email to verify these changes. If you run into any issues along the way, please email [email protected]

To make changes to the personal info of your account, open higi.com and log in login to your account. Once you log in, click on your higi Score in the top right corner of the page and select Settings. Next, click on Your Profile on the left side. Scroll to the bottom of the page. From there you can change your gender, birth date and height. Once you're done making changes, click Save.

No worries there, we'll be able to help you reset your password in no time. Click on the 'Forgot your password?' link found on the login page Enter your email address and click 'Send' Follow the instructions in the email you receive to reset your password That's all there is to it!

Want to see what your friends are up to on higi? Click on an image of a user from the chatter feed or challenge page in order to take you to their profile. From their, you'll be able to see an option to follow that user.

higi means "origins" in an ancient, Central African language that was spoken in the areas South of the Lake of Chad. At higi we believe that connecting people with basic health information is the start or "origin" of looking, living and feeling better.

higi has a lot to offer to help you keep tabs on your health, and have fun while doing it! After creating an account, you'll have the opportunity to join challenges and compete with other people like you to earn great prizes. Having a higi account also allows you to check-in on the higi Station faster, and automatically have you heath stats saved to your private and secure higi account. This allows you to easily track and monitor your progress over time on our website or mobile app

We are compatible with the iPhone (iOS 7.1+), Android, and Android tablets. If the app is crashing, please try updating it via your app store to make sure you are running the most up-to-date version. Still having trouble? Please let us know at [email protected] the mobile device and the higi app version you are using. To find the app version, open the higi app, go to Menu > Settings > Scroll to the bottom of that screen and you will see the version # under "Log Out" (i.e. Version 2.1.2.1).

It’s easy to create an account with higi - whether you’re at your computer, on your phone, or at one of our stations! Create an account on our website or app when you select ‘Sign Up’ or ‘I’m new to higi', then enter your email address and create a password. You’ll also be asked for your name, as well as your birth date; your birth date is an important part of what helps higi accurately calculate your health readings. You’ll also have the option to link your favorite fitness tracker upon sign-up from our website. On our station, you’ll be able to create an account before or after you complete your higi check-in.

Follow the steps below to delete your account: Log in to your account at secure.higi.com/login Click the dropdown arrow next to your name Select 'Settings' Select "Delete Your Account" If you have any specific questions or concerns about higi, please reach out to [email protected], and we'll be assist you as best as we can. We're sorry to see you go :(

Although we just binged all 8 seasons of 'House' on Netflix, and are still suckers for those reruns of 'ER' with George Clooney - - anyone with specific questions about their metrics received at a higi Station should consult a medical professional for more information

The CDC defines Body Mass Index (BMI) as a number calculated from a person’s weight and height. BMI provides a reliable indicator of body fatness for most people and is used to screen for weight categories that may lead to health problems. For more information about BMI please visit: http://www.cdc.gov/healthyweight/assessing/bmi/.

You are able to adjust the volume at the higi Station. Once you've selected your reading option, look for the speakerphone icon on the upper-right side of the screen. You can decrease the volume or turn it completely off if you prefer. If you feel the default volume is set too loud, please email [email protected]. Please provide the name of the store, as well as the store's address and city and we will investigate further.

Experiencing issues at your higi Station? So sorry about that! Please email [email protected] with the store name, address, and city of the station. Please include the issues you're experiencing at your higi Station (i.e. error message, touchscreen not responding, seat won't lock...etc.). We will do our best to get your higi back up and running!

Please check to make sure you are using the most up-to-date version of your web browser. We are optimized to run on the most up-to-date versions of Safari (Mac only), Firefox, Google Chrome, and Internet Explorer (Windows only). If you're still having trouble please clear your browser cache and try again. Still having trouble? Please let us know at [email protected] and we'll do our best to assist.

Making sure our higi Stations are providing accurate results is very important to us! Every higi Station is scientifically calibrated to an accuracy of +/- 3 mmHg. The cuff is calibrated at the factory and again at the warehouse prior to installation. In addition, during the install, a technician checks the BP cuff to make sure that it is still reading blood pressure correctly. If your blood pressure readings seem inaccurate or unusually high, here are some tips to getting the best screening results: Avoid eating a large meal, heavy exercise, caffeine, alcohol, or tobacco products 30-60 minutes before measuring your blood pressure Use the bathroom, if needed, before taking a blood pressure reading Sit and rest 5 minutes prior to taking your blood pressure Make sure you sit with your feet on the ground, legs uncrossed Avoid talking while taking your blood pressure If time permits, take at least two readings during a visit to our station, with a minute of rest in between readings If you still find your readings to be inaccurate or unusually high, consult your healthcare provider for further information. If you suspect that the BP cuff needs to be re-calibrated, please let us know! Send the store name, address, and city to [email protected] for assistance.

A check-in can take an average of 24 hours to fully update to your account. However, the 24 hour period is an average and the actual update time can take up to 72 hours. If your check-in data is not updated after that time frame please let us know and we will be happy to assist. Email [email protected], and we'll work with you to locate

If you created an account at the higi Station, we offer multiple ways you can access and examine your previous results. 1. Log in to your higi account at higi.com 2. Go to the "Metrics" tab 3. View your results! You can toggle between BP, Pulse, Weight, and BMI stats. This history feed also includes the date, time, and location of each check-in! If you'd like your stats on the go, download the higi app (iPhone and Android).

Your body fat percentage is the percentage of fat that your body contains. For example, if a person weighs 150 pounds and they have 10% body fat, that person is made up of 15 pounds of fat and 135 pounds of lean mass. Lean mass is everything else that your body is made up of other than fat. This includes things such as your bones, muscles, organs, etc. The classifications for body fat percentage vary according to an individual's sex, weight, and height. If a person's weight or height falls outside of a particular range, the higi station will have a difficult time providing accurate body fat results - a station user's height should fall within 5'3" to 7'0", and weight should fall within 113 lbs to 575 lbs. The CDC defines Body Mass Index (BMI) as a number calculated from a person's weight and height. BMI provides a reliable indicator of body fatness for most people and is used to screen for weight categories that may lead to health problems.

Oh no, is the station telling you that it's offline? No worries! You can still save your results from your visit to the higi Station when it can't connect to the internet. To save your results: 1) Complete a higi Station check-in. On the final results screen, you will be given the option to save your results with a QR code. 2) Open your higi mobile app or download it from the app store for free. 3) Select the QR code scanner icon in the lower middle part of the app (see image below) 4) Scan the QR code that appears on the higi station, and voila! Results saved - the results from your check-in will then be added to your account. Keep in mind that an offline station may not offer the QR code if it just recently lost connection because it has not yet changed to offline mode.

Printing is currently disabled on the higi Station. You can view your results online by creating an account at higi.com or Log in to your account at secure.higi.com/login Click "Body Stats" (feel free to print these results to bring to your doctor) View your results on the go with our higi app (for iPhone and Android)

As of today, higi Stations speak English and Spanish fluently. Users can select their language of choice on the welcome page of the touch screen by clicking on the circle with a flag. Select the language of your choice.

We built the higi Stations with the future in mind. That is why you will see some features on the station that aren’t currently activated. You may have noticed the body composition grips, USB port and camera. They are all currently inactive while we look for the best features to add to higi Stations in the future. Hang in there! Our product team is always working to think of new and innovative ways to improve the higi Station! If you have any feedback or innovative ideas that you think would add to the higi experience, please feel free to reach out. We LOVE your feedback. Email us at [email protected]

We understand the importance if the commitment you make to knowing your numbers to take control of your health If you are noting a slightly high weight and BMI, consider the clothes you are wearing or objects you are carrying that could affect your final results. If the weight is abnormally low, there is a chance you may have forgotten to rest your feet on the silver bar beneath your seat, located just above your heels. If your blood pressure readings seem inaccurate or unusually high, here are some tips to getting the best screening results: Avoid eating a large meal, heavy exercise, caffeine, alcohol, or tobacco products 30-60 minutes before measuring your blood pressure Use the bathroom, if needed, before taking a blood pressure reading Sit and rest 5 minutes prior to taking your blood pressure Make sure you sit with your feet on the ground, legs uncrossed Avoid talking while taking your blood pressure If time permits, take at least two readings during a visit to our station, with a minute of rest in between readings If you still find your readings to be inaccurate or unusually high, consult your healthcare provider for further information.

higi is here to help you keep tabs on your health. Sound intimidating? Don’t worry! We focus on making it easy and fun to get on track. Get started by joining a challenge to compete with other higsters. You’ll earn watts towards the challenges for walking, biking and even checking in on your body stats on the higi Station.

Blood pressure readings are based on recommendations for healthy blood pressure provided by the American Heart Association. More information about blood pressure can be found here or by consulting with a medical professional. BMI (Body Mass Index) readings are based on interpretations by the CDC. More information about BMI can be found here.

You can turn off higi check-in notification emails in a few quick steps. 1) Log in to higi.com 2) Select 'Settings' in the top right corner 3) Select 'Notifications' in the left column 4) Turn off "Your higi check-in results". higi will no longer email you after every check-in.

No need to fret, the higi Station is completely FREE to use! We want to make sure everyone has free and easy access to understandable information about their health. Please let us know if you have any other questions.

The higi Station is completely FREE to use! The card reader is simply part of the higi Station for potential upgrades in the future.

We understand the importance of the commitment you make to knowing your numbers to take control of your health. If your blood pressure readings seem inaccurate or unusually high, here are some tips to getting the best screening results: Avoid eating a large meal, heavy exercise, caffeine, alcohol, or tobacco products 30-60 minutes before measuring your blood pressure Use the bathroom, if needed, before taking a blood pressure reading Sit and rest 5 minutes prior to taking your blood pressure Make sure you sit with your feet on the ground, legs uncrossed Avoid talking while taking your blood pressure If time permits, take at least two readings during a visit to our station, with a minute of rest in between readings If you still find your readings to be inaccurate or unusually high, consult your healthcare provider for further information

The red button is not used to start the higi Station - it is used to stop in the middle of the blood pressure measurement. You can start your higi Speed Check by using the touch screen.

Yes. If you would like to record the average blood pressure of multiple readings, you can do so right in the results screen. After the first reading, click on the 'Redo' button on the left. After the next reading, an "Average My Results" button will appear. Enable the checkbox to average your results. You can average up to three readings in one session.

Every higi Station scale is scientifically calibrated to an accuracy of four decimal points. The scale is calibrated at the factory and again at the warehouse prior to installation. In addition, during the install, a technician checks the scale to make sure that it is still reading weight correctly. All Station components are FDA certified and go through a rigorous QA process. In addition, something to keep in mind is that clothes and other objects may affect the final result. Something to keep in mind is that clothes and other objects may affect the weight reading. Making sure that your feet are on the metal bar below the seat is another way to ensure your weight is being assessed accurately If you suspect that the scale is ever miscalibrated, please let store personnel know and they will contact our tech team.

The higi Station classifications for blood pressure and pulse are based on the recommendations of the American Heart Association. A person is considered to have normal blood pressure if their reading is under 120/80mmHg and their pulse is under 100. Here are the links to our references Classification of blood pressure Classification and ranges for pulse Here are similar recommendations from Mayo Clinic: http://www.mayoclinic.com/health/high-blood-pressure/DS00100/DSECTION=tests-and-diagnosis http://www.mayoclinic.com/health/heart-rate/AN01906

A higi account is not required to complete your health measurements on the higi Station - however you'll need an account to allow you to track your results from the higi station on our website or mobile app, as well as allow you to join and compete in challenges.

The higi Station is a quick and easy way to get updated on your basic health stats. Right now you'll find one in most retail pharmacies. Check out our station locator to find a station near you The higi Station is designed to easily measure Weight, Body Mass Index (BMI), Pulse and Blood Pressure. Tracking these four stats together is key to early detection of hypertension, diabetes and other treatable health conditions. To assess your weight and BMI results, higi uses the CDC guidelines. You can read about the calculations we use here. The classifications for blood pressure and pulse are based on the recommendations from the American Heart Association. Here are the links to our references: Classification of blood pressure Classification and ranges for pulse As always, if you have any questions, please email us at [email protected].