Hobby King FAQs

As a wholesale account holder, you will enjoy the best value on our products and major discounts on freight costs.

Our minimum order amount for a wholesale account is US$2000 per order, and payment must be done via Bank Transfer or Paypal.

For purchases that are less than US$2000, please make the purchase via your retail or HobbyKing log-inaccount.

If you would like to apply for a wholesale account, please complete and return the attachedWholesale Account Application Form [email protected].

Once received, your application will be reviewed by our Wholesale Specialist. If further information is needed or available, you will be contacted directly via email.

Ordering from HobbyKing.com allows you to purchase items from our regional warehouses. Click HERE to find out which warehouse location is serviceable to your country. This article below describes the scope of Completing Shopping Cart.

- Add/ remove an item

- Amend quantity and select warehouse for items

- Apply discount code

To add items to your cart, you need to:

1) Log in to your account;

2) Select items from the categories or you may search your desired items in the search box;

HERE

3) click ADD TO CART Icon is shown below;

3.1 You may click PRODUCT NAME to see the full picture, product features, and specifications. In here, it can be added to the cart by clicking ADD TO CART;

Once ADD TO CART button is clicked, the item will be added to cart;

4) To completely view the cart, click "Go to Cart Page".

4.1) To change the delivery Warehouse, click in the warehouse column to select the available warehouse in the dropdown;

4.2) To adjust the quantity, click the - and + sign.

4.3 To remove the item from the shopping cart, click.

5) Click CONTINUE SHOPPING to continue shopping (OPTIONAL);

6) Tick the to apply DISCOUNT CODE or GIFT CARD if available;

7) Select how you would like to check out below:

- Click HERE to CHECKOUT WITH PAYPAL EXPRESS.

- Click HERE to CHECKOUT (CAN USE STORE CREDIT / REWARDS POINTS).

**If you need further assistance, click to CONTACT US.

How to Add/ Remove an Item in shopping cart

Normal Check Out

PayPal Express Check Out

Which Warehouse Can I Order From?

** If you need further assistance, click HERE to CONTACT US.

Bank Transfer is only available for Wholesale customers. We will send you the details after we have verified your wholesale account application.

Feel free to contact us at [email protected] for more information.

To track your order, you will need a tracking number -- where and how to find my tracking number?

Using your tracking number, you can track your package at any of the following links below:

1) Track It International Tracking System Website;

2) 17 Track Website;

3) At Your HobbyKing Log In Account;

4) Alternatively, you may track your order delivery with the specific shipping company websites.

If you need further assistance, click HERE to CONTACT US.

If your order has been shipped, please make sure you are aware of your order's tracking number, shipping method, and transit time. Otherwise, if your order is not yet shipped from our warehouse, please make sure that your order is not put on hold or you are not waiting for any item(s) to be restocked.To see your order processing status, please log in to your account with your order number.

If you need further assistance, click HERE to CONTACT US.

Should you require to reach one of our customer service associates for further assistance, feel free to contact us via the following contact channels:

1. Click HERE for LIVE CHAT for fast 24-hour customer service.

LIVE CHAT

2. Click HERE for sending us an emailor click the SUBMIT A REQUEST in the top right corner of the Help Center page.

Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time.

We strongly urge you to contact us on LIVE CHAT should you require order modification immediately.

Live phone support is currently unavailable. As an alternative, you may contact us through for queries. Thank you for your continuous support!

If you have received the email notification of theBK / unavailable items in your order, that means items were deemed out of stock while warehouse was picking order;

HERE

You have the following options to respond to backorder items:

Cancel backorder items:We will remove the backorder (BK) items and ship the remaining available products out to you.

Cancel the entire order: We will cancel the entire order from that warehouse for immediate store credit or a money refund (5-7 days).

You can choose to wait for the BK item to restock,No items will be picked or sent until BK item is available. Be advised that occasionally, this could incur the loss of stock of another item in your order during the waiting period.* "Wait for Replenishment" not available for items that are discontinued or not set to be restocked.

** If you need further assistance, click to CONTACT US.

The table below shows you the warehouse location that is serviceable to your country.

WAREHOUSE LOCATION

DESTINATION COUNTRY

INTERNATIONAL (HONG KONG) WAREHOUSE

WORLDWIDE

AUSTRALIA WAREHOUSE

AUSTRALIA AND NEW ZEALAND

USAWEST (OR) WAREHOUSE

UNITED STATES OF AMERICA AND CANADA

EUROPE WAREHOUSE

ASIA, UK AND EUROPEAN COUNTRIES

UNITED KINGDOM WAREHOUSE

UK AND SOME EUROPEAN COUNTRIES

** If you need further assistance, click HERE to CONTACT US.

If you did not require your signature during your package delivery, HobbyKing.com will not be liable for all lost packages delivered with no presence of recipients or was left at the front door by the courier.

You may contact us to file a claim to locate the package. However, the investigation process is not fully guaranteed.

To make sure parcels are delivered to you even without requiring your signatures,please make sure that you are present in your shippingaddress during the time of delivery.Yourparcel tracking status will be updated from time to time to keep you posted on your package delivery status.

Otherwise, you may select a shipping method that would require your signature upon delivery.

** If you need further assistance, click HERE to CONTACT US.

It would be Turnigy nano-tech 5800mah 2S2P 30-60c hard case lipo.

Turnigy 4000mAh 3S 30C Lipo Pack w/XT-60 will work as well.

** If you need further assistance, click HERE to CONTACT US.

1) To sign in to your account, go to the HOBBYKING WEBSITE ;

2) Click SIGN IN;

3) Enter your email address;

4) Click NEXT to enter your password;

HERE

5) Enter your password;

6) Click SIGN IN.

** If you need further assistance, click to CONTACT US.

Your order may have not been shipped yet due to any or one of the reasons below:

1. You ordered an item in BK or not in stock

* When will the item/s return to stock?

2. You placed an item in stock, then suddenly turned out of stock

3. Your request to put your order to be put on hold

4. We require payment security check on your order

5. Others. If the reason is not mentioned above, click here to contact Live Customer Support for further assistance.

** If you need further assistance, click HERE to CONTACT US.

Hobbyking Customer Support encourages customers to update shipping profile regularly to ensure a timely and successful shipment. Please find below recap on how to update your shipping address.

A. Update from Address Book under "Dashboard"

1. Click Dashboard

HERE

2. Click "Account Info"

You will have the options to add, delete or edit your saved address in the Address Book

B. Add new address upon check out by selecting "Enter a new address" under Billing Information.

** If you need further assistance, click to CONTACT US.

There are 2 ways to find your tracking number:1)E-mail- the shipping notification e-mail we sent to your registered email address contains your tracking number;

2) HobbyKing Log-in Account- the shipping number is found under "MY ORDERS" section in your account;

More details below:

1) EMAIL

HERE

Furthermore, you can review your shipment progressthrough your "ORDERS" withfollowing steps:

2.HOBBYKING LOG-IN ACCOUNT

1.Go to"My Orders";

2. Click "Track Order" on the completed or shipped parcel;

*Instant courier tracking site will pop up:

For information on Shipping Methods and Transit times for each courier, please see our Shipping Table.

** If you need further assistance, click to CONTACT US.

Please open an RMA for damaged or faulty items:

Log in to your account;

Drag your mouse pointer over your registered name as shown on the image below:

HERE

3. Click My Orders

4. ClickSUBMIT A CLAIM;

5.Click CONTINUE

Complete the remaining steps and provide the required information. After successfully submitting your RMA, our Warranty specialists will evaluate and update your claim status with the applicable resolution.

** If you need further assistance, click to CONTACT US.

The warranty period will run after the parcel is delivered to your registered address.

HERE

Please click the link to fill out RMA form.

** If you need further assistance, click to CONTACT US.

We accept the following 3D enabled credit card types:

Master Card

Visa Card

American Express

Discover Card

Alternatively, you can select PayPal to settle the payment using your credit card, go to this link - PAYPAL Checkout.

If you need to cancel an order, you must request this immediately as once the order has been packed by warehouse, no cancellations or modifications can be made.

Please contact our Live Chat to make any order modification requests as soon as possible, suggested within 30 mins of placing order.

Otherwise you can submit a request to our email support and select "Order Issues" -> "*Order Cancellation Request*" as your Question Type. Please be advised that contacting by email may incur a longer wait time and lower chance for successful cancellation.

** If you need further assistance, click HERE to CONTACT US.

You need to log-in to your account to check your order status. Clear here to log in to your account - HOW TO SIGN IN TO MY ACCOUNT.

HERE

PROCESSING STATUS:

Your order has been received and is being processed by our system.

If there are no BK (backorder/out of stock) items in your order, it will be printed to the warehouse and shipped out as soon as possible.

For modification requests (ONLY possible during Processing status and if the order is NOT YET PRINTED), please contact our Live Chat

COMPLETE STATUS:

Your order has been dispatched from warehouse andcannot be canceled or modified.

To check the shipment statusclick on "TRACK ORDER" to see the tracking updates. For help with tracking information, please see where to find my tracking number

Once delivered, you may apply for warranty returns for any product issues you may encounter by clicking SUBMIT A CLAIM button.

Please see our article on RMA CLAIM for instructions on how to file a claim.

Please click HERE for information on Shipping couriers and transit times.

** If you need further assistance, click to CONTACT US.

Charges vary depending on the shipping method, parcel weight, location, dimensions and if the parcel contains "dangerous goods". Every shipping method has its own size and weight limitation for every country.

Please start to place an order and you will see estimated shipping options/costs before checkout.

HERE

You may check our Shipping Methods and Transit Time for more information on shipping methods.

** If you need further assistance, click to CONTACT US.

Items are first-come / first reserve basis. Our restocking period may vary based on demands and on our suppliers.

Most items are typically replenished within 30 days, but it has no guarantee.

Restocking time of the backorder item may also be checked on the website (this is shown in items in specific page). Please see the example screenshot:

HERE

** If you need further assistance, click to CONTACT US.

The Estimated Time of Arrival (ETA) shown on our product page is a guideline based on information from the manufacturer and subject to change. Or you may kindly consider adding the item in your wish list; you will receive an email notification once it becomes available.

For more details, see below articles:

- How to add items in my WISH LIST?

- What is the restocking period of Backorder (BK) Items?

** If you need further assistance, click HERE to CONTACT US.

Here are the step by step instructions to open an RMA claim:

*Make sure that the items you purchased are still under warranty period, click here to confirm -- What Is The Warranty Period Of My Items?

Log in to your account;

Drag your mouse pointer over your registered name as shown on the image below:

HERE

3.ClickMy Orders

4.Click SUBMIT A CLAIM

5.Read the Warranty Policy then click CONTINUE

6.Select the Claim Type from drop-down menu then click OK.

No Fuss Returns:

Item not what was expected to be/ Item ordered by mistake.

This must be done within 30 days of the purchase.

The product/ item MUST be in new condition with original packaging and ALL accessories included.

Warranty Claim:

Wrong Items received - Any wrong shipment shipped item not the same as ordered.

Missing Item(s) / Part(s).

Faulty/ Broken Items - Product broke, Functional failure, compatibility issue or cosmetic issue, etc.

7.Select the Type of Claim, and tick the boxes listed to confirm that you agree.

8.Fill out the required item information

9.You must include a description of the problem

10.Select your preferred compensation for when the claim is deemed Valid or Invalid. (Although choices may include wording for "returned" items, not all claims will require items to be returned. Please select according to the preference of credit, refund, replacement, etc..)

11.Click Browse to upload photos for RMA claim. If video is available, paste the link in the video box.

12.Select the item condition. Tick the box to confirm all information you provided is correct. Then click SUBMIT

For No Fuss Returns

After clicking the Submit button, return shipping instructions will appear. Click Print Return Label and send the warranty items to the location provided.

13.Click YES, I CONFIRM THE ITEMS to submit your RMA claim

14.If the RMA claim is submitted successfully, a note will appear at the top of the screen:

15.To check the status of the RMA claim, click CLAIMS from your Account Dashboard.

** If you need further assistance, click to CONTACT US.

Orders are packed and posted from 9am-5pm, Monday to Saturday.Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent same day shipping except for weekends and public holidays.

However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock.BACKORDERSusuallytake no longer than 14 days (depends on the number of demand).

Hobbyking.com works directly with factories, we do not buy from distributors. This sales method allows us to keep our prices as low as possible, however, we are subject to the factory's shipment schedules. This means the stock may run out while awaiting the next delivery, please allow some time for items to be restocked.

To check the status of your order, please log into your account on the front page by clicking'Registered Account Name'at the top left.

For learn more about your ORDER STATUS update information, please click here.

** If you need further assistance, click HERE to CONTACT US.

Scroll down to see all warehouse and shipping methods available:

AUSTRALIA WAREHOUSE

Courier

Warehouse

Tracking Number Format

Transit time

Destination

Traceable?

AusPost eParcel - Parcel Post

Australia

WJY###########

3 to 10 business days

Package not received yet after this period?

Australia

Yes

CourierPlease

Australia

CPA###########

3 to 10 business days

Package not received yet after this period?

Australia

Yes

Australia Mainfreight

Australia

WJY###########

3 to 10 business days

Package not received yet after thisperiod?

Australia

Yes

Self Collection in Moruya Australia Warehouse

Australia

Email Notification

Email Notification

Australia Warehouse

Email Notification

SEKO Logistics air and sea freight to NZ

Australia

WRR######

8 to 24 business days

Package not received yet after thisperiod?

New Zealand

Yes

Fastway Australia

Australia

QI##########

3 to 10 business days

Package not received yet after thisperiod?

Australia

Yes

EUROPE WAREHOUSE

Courier

Warehouse

Tracking Number Format

Transit time

Destination

Traceable?

Registered (Tracking) Parcel

Europe

47#############

3 to 10 business days

Package not received yet after thisperiod?

Austria, Belgium, Bulgaria, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia

Yes

Standard (No Tracking) Mail

Europe

No Tracking Number

3 to 14 business days

Package not received yet after thisperiod?

Worldwide (EU, UK, Asia)

NO

Bpost (Tracking) Parcel

Europe

Random Numbers

3 to 14 business days

Package not received yet after this period?

Worldwide (EU, UK, Asia)

Yes

Bpost (No Tracking) Parcel

Europe

No Tracking Number

3 to 14 business days

Package not received yet after this period?

Worldwide (EU, UK, Asia)

NO

Standard (Traceable) Mail

Europe

Random Numbers

14 to 39 Calendar days

Package not received yet after this period?

BRAZIL

Yes

HONG KONG WAREHOUSE

Courier

Warehouse

Tracking Number Format

Transit time

Destination

Traceable?

Trackable Registered Air Mail (Classic Standard)

Hong Kong (International)

R#########SG

14 to 39 calendar days

Package not received yet after this period?

Worldwide except HK and China

Yes

SingPost AirParcel

Hong Kong (International)

C#########SG

14 to 28 calendar days

Package not received yet after this period?

Worldwide except HK and China

Yes

Quantium EMS

Hong Kong (International)

EG########SG

5 to 14 business days

Package not received yet after this period?

Worldwide except HK and China

Yes

UPS Express - Saver

Hong Kong (International)

1Z20WV###########

3 to 9 Business days

Package not received yet after this period?

Worldwide (with country restrictions)

Yes

SF Express door to door

Hong Kong (International)

856########

2 to 6 business days

Package not received yet after this period?

Hong Kong

Yes

FedEx API

Hong Kong (International)

Random Numbers

3 to 10 business days

Package not received yetafter this period?

Worldwide (with country restrictions)

Yes

Self Collection in Hong Kong Warehouse

Hong Kong (International)

Email Notification

E-mail Notification

HK warehouse

E-mail Notification

DHL Express

Hong Kong (International)

3500########

3 to 10 business days

Package not received yet after this period?

Worldwide

Yes

Trackable Air Mail (Zone #)

Hong Kong (International)

14-39 calendar days

Package not received yet after this period?

Worldwide

NO

DHL Lightweight Parcel Express(Non Trackable)

Hong Kong (International)

HKAUM########

5-29 Calendar Days

Package not received yet after this period?

Worldwide

Yes

DHL Lightweight Parcel Express (Trackable)

Hong Kong (International)

HKAUM########

5-29 Calendar Days

Package not received yet after this period?

Worldwide

Yes

DHL Hybrid - AU Direct

Hong Kong (International)

HKAUM########

9-11 Calendar Days

Package not received yet after this period?

Australia

Yes

DHL Hybrid - Mexico Direct

Hong Kong (International)

HKAUM########

10-12 Calendar Days

Package not received yet after this period?

Mexico

Yes

DHL Hybrid - Israel Direct

Hong Kong (International)

HKAUM########

9-13 Calendar Days

Package not received yet after this period?

Israel

Yes

DHL Hybrid - U.S. Direct

Hong Kong (International)

HKAUM########

9-11 Calendar Days

Package not received yet after this period?

United States

Yes

DHL Hybrid - Thailand Direct

Hong Kong (International)

HKAUM########

7-9 Calendar Days

Package not received yet after this period?

Thailand

Yes

DHL Hybrid - Singapore Direct

Hong Kong (International)

HKAUM########

7-9 Calendar Days

Package not received yet after this period?

Singapore

Yes

DHL Hybrid - Germany Direct

Hong Kong (International)

HKAUM########

9-11 Calendar Days

Package not received yet after this period?

Germany

Yes

Semi-Trackable Express Air Mail (Expedited)

Hong Kong (International)

U########CH

7-26 business days

Package not received yet after this period?

Worldwide

NO

Non-Trackable Express Air Mail (Standard)

Hong Kong (International)

No Tracking Number

9 to 29 Business days

Package not received yet after this period?

Worldwide

NO

Trackable Express Air Mail (Standard)

Hong Kong (International)

RX########CH

9 to 18 Business days

Package not received yet after this period?

Worldwide

Yes

Trackable Express Air Mail (Expedited)

Hong Kong (International)

RS########CH

7 to 16 Business days

Package not received yet after this period?

Worldwide

Yes

Trackable Express Air Mail (Priority)

Hong Kong (International)

LS########CH

5 to 9 Business days

Package not received yet after this period?

Worldwide

Yes

Trackable Registered Air Mail (Classic Standard)

Hong Kong (International)

RP########SG

14 to 39 Business days

Package not received yet after this period?

Worldwide

Yes

Trackable Registered Air Mail (Expedited)

Hong Kong (International)

LX########NL

12 to 15 Business days

Package not received yet after this period?

Worldwide

Yes

Trackable Registered Air Mail (Standard)

Hong Kong (International)

RU########NL

14 to 17 Business days

Package not received yet after this period?

Worldwide

Yes

UNITED KINGDOM WAREHOUSE

Courier

Warehouse

Tracking Number Format

Transit time

Destination

Traceable?

ParcelForce Express 24

United Kingdom

ML###### orUG######

1 to 2 business days

Package not received yet after this period?

United Kingdom

Yes

ParcelForce Express 48

United Kingdom

ML###### orUG######

2 to 3 business days

Package not received yet after this period?

United Kingdom

Yes

ParcelForce Express Large 48

United Kingdom

ML###### orUG######

2 to 3 business days

Package not received yet after this period?

United Kingdom

Yes

ParcelForce Euro Priority

United Kingdom

EK###########GB

3 to 10 business days

Package not received yet after this period?

Sweden, Spain, Slovenia, Slovakia, Romania, Portugal, Poland, Norway, Netherlands, Lithuania, Italy, Ireland, Hungary, Greece, Germany, France, Finland, Denmark, Czech Republic, Croatia, United Kingdom, Bulgaria, Belgium, Austria, Switzerland, San Marino, Estonia, Latvia, Malta, Cayman Islands, Luxembourg, Monaco, Turkey, Gibraltar

Yes

Royal Mail ~ (No Tracking) Letter

United Kingdom

No Tracking Number

3 to 14 business days

Package not received yet after this period?

United Kingdom

NO

Self collection in Elmsett United Kingdom warehouse

United Kingdom

E-mail Notification

E-mail Notification

United Kingdom Warehouse

Yes

UNITED STATES WAREHOUSE

Courier

Warehouse

Tracking Number Format

Transit time

Destination

Traceable?

USPS First Class Package

USA

No Tracking Number

5 to 7 business days

Package not received yet after this period?

USA

NO

USPS Parcel Select Ground

USA

9##################### (22 digits)

7 to 49 business days

Package not received yet after this period?

USA

Yes

FedEx Home Delivery (Zone #)

USA

Random Numbers

2 to 7 business days

Package not received yet after this period?

USA

Yes

FedEx Canada Ground Residential (Zone #)

USA

Random Numbers

2 to 10 business days

Package not received yet after this period?

Canada

Yes

FedEx Express to Hawaii/Alaska (Zone #)

USA

Random Numbers

3 to 14 business days

Package not received yet after this period?

Hawaii/Alaska

Yes

Warehouse Pick Up (Portland, Oregon only)

USA

Email Notification

Email Notification

USA Warehouse

Yes

You can only arrange 10 parcels per pick up. If you have more than 10 parcels to pick up, please pick up the other parcels on a different date.

Orders that are not collected within 14 days after you received the confirmation email for collection will be canceled and refund will be processed.

If you won't be able to pick up your order within 14 days, please contact us and let us know when you can collect your parcel.

If you wish to ship your parcel instead of self collection, please contact us immediately for shipping arrangement and shipping fee settlement.

If your friend will collect your parcel, please ask your friend to take note of your order number, bring a copy of your valid ID and authorization letter.

Please wait for the pick-up confirmation email before collecting your parcel in the warehouse.

Warehouse Address:

Javelin Logistics11950 SW Leveton DriveTualatin, OR 97062UNITED STATES

Business Hours:

8AM to 4PM; Open on week days (Monday to Friday); close on weekends and public holidays.

** If you need further assistance, click HERE to CONTACT US.

An RMA Claim/Return Form must be filled out for every warranty item you wish to claim or return. You need to complete this form to start the RMA process, however, it does not necessarily mean you will have to return the item to us.

After a Warranty Specialist has received your submitted photos and/or videos and has confirmed that your claim is valid, we can then compensate you accordingly for the warranty item.

For information on how to start the RMA process, please see our RMA Claim Instructions.

** If you need further assistance, click HERE to CONTACT US.

PayPal Payment Types (No Absorb Fees):

Instant Transaction Payment is instantly deducted from your account, therefore your order is automatically reserved for you.

Maximum payment is $1300 USD

**If your PayPal Instant Transaction payment still shows unpaid after a few hours of completing the payment, please contact us so we can manually verify your payment.

eCheque PayPal eCheque payment may take 2 weeks to complete. Once payment is received, your order will be reserved for you.

Maximum payment is $1300 USD

Pay Later PayPal Pay Later payment may take 10 days to complete. Once payment is received, your order will be reserved for you. Available for USA customers only.

Payment range is within $100 to $1490 USD

** If you need further assistance, click HERE to CONTACT US.

NEVER RETURN DEFECTIVE BATTERIES. PLEASE ONLY SEND US A PHOTO / VIDEO TO SHOW THE PROBLEM THROUGH RMA FORM.Please follow the instructions below: Fill in the RMA form under the order with a defective battery. You need to complete this form for us to properly handle your case but it does not necessarily mean you will need to return the item to us. Simply send us the following photos to justify your claim.

Photo of the batch code

Photo of the warranty code

Photo of the battery connected to the cell meter and indicator showing the voltage reading

Please refer below for the required photos for a defective battery

HERE

You may refer to the attached photo below for the batch code and warranty code. Once provided, our RMA Specialists will update your RMA status shortly for a possible solution.

Please click HERE for the instructions on how to create RMA Form.

** If you need further assistance, click to CONTACT US.

Terms & Conditions:

Global Warehouse (Hong Kong)

All orders of USD $250 and over, qualify for free shipping from the Global warehouse to the following countries only: Russia, Canada, Brazil, US, Australia, Great Britain, Japan, Korea, Canada, Israel, Germany, France, Italy, Singapore, Thailand, Hong Kong, China, Philippines, New Zealand, Netherlands, Malaysia, Belgium, Austria, Norway, Sweden and Denmark. The maximum allowable weight to qualify for free shipping from the global warehouse is 20kgs.

Product exclusions: Around 800 SKUs including bulky items like e-bikes, scooters, 3D printers, planes, and cars are excluded from the Free Shipping offer from the Global Warehouse.

US Warehouse

All orders of USD $100 and over, qualify for free shipping from the US warehouse to all states of US excluding Alaska and Hawaii. The maximum allowable weight to qualify for free shipping from the US warehouse is 30kgs. This has been extended to Canada as well.

United Kingdom Warehouse

All orders of USD $100 and over, qualify for free shipping from the UK warehouse to UK, Ireland, Germany, Italy, France, Belgium, Spain, Netherland, Sweden, Poland, and Hungary. The maximum allowable weight to qualify for free shipping from the UK warehouse is 30kgs. Batteries over 100wh are excluded from free shipping from the UK warehouse. Please click here to see the full list of 100wh batteries that are excluded from free shipping from the UK warehouse.

Netherlands Warehouse

All orders of USD $100 and over, qualify for free shipping from the Netherlands warehouse to Germany, Netherlands, Italy, France, Belgium, Spain, Austria, Sweden, Denmark, Czech Republic, Great Britain, Finland, Poland, Portugal, and Hungary. The maximum allowable weight to qualify for free shipping from the Netherlands warehouse is 32kgs.

Australian Warehouse

All orders of USD $100 and over, qualify for free shipping from the Australian warehouse to Australia. This excludes New Zealand. The maximum allowable weight to qualify for free shipping from the Australian warehouse is 22kgs.

*Only countries mentioned above are on free shipping

** If you need further assistance, click HERE to CONTACT US.

Once you have placed an order with us, our system will remember your Shipping Information when you log in as a Hobbyking Member. You may also choose to change your Shipping Information.

To Checkout as a returning customer, follow the following steps:

1) Log in to your account;

2) Search for your desired products by going through the CATEGORIES or SEARCH box;

HERE

3) Click the product name to see the descriptions and specifications and then Add to Cart icon.

4)

- Click HERE to Checkout with PayPal.

- Click HERE to Normal Checkout.

** If you need further assistance, click to CONTACT US.

Below are the list of shipping methods or couriers serviceable from Australia Warehouse. Click the underlined shipping method or couriers below to track your order:

Courier

Tracking Number Format

Transit time

Destination

Traceable?

AusPost eParcel - Parcel Post

WJY###########

MHQ#########

3 to 10 business days

Australia

Yes

CourierPlease

CPA###########

3 to 10 business days

Australia

Yes

Australia Mainfreight

WJY###########

3 to 10 business days

Australia

Yes

Self Collection in Moruya Australia

Email Notification

Email Notification

Australia Warehouse

Email Notification

SEKO Logistics Air and Sea freight to NZ

WRR######

8 to 24 business days

New Zealand

Yes

FastWay Australia

QI##########

3 to 10 business days

Australia

Yes

Click here on ways to find your tracking number - How to Find My Tracking Number?

If you need further assistance, click HERE to CONTACT US.

To use the "Alert Me" button:

Click "Alert Me" button so you will be notified for the restocking time of the backorder item.

If the Item is showing BACKORDER, you may also choose to order the item in advance to have the next stock reserved for you.

HERE

** If you need further assistance, clickto CONTACT US.

HobbyKing will perform system maintenance on Oct. 12 to Oct. 14, 2019 HKT. This will have no impact with our website, your HobbyKing account access or registration, and new order creations on the specified date.

Only the following activity will be affected during the maintenance period:

ACTIVITY

IMPACT

Order Edit Requests

Order edit requests to your existing orders will not be allowed. This includes requests to cancel and add items, change shipping methods and address, cancel order, and other relevant requests.

We are upgrading our backend order management system to serve you better in the future.

Your patience and understanding are highly appreciated!

Welcome to the Hobby King forum, the best place to get all the information and help you need regarding Hobby King products. The following are the general rules of posting and conduct:

1. When posting, please remember that it is a public post. To protect your account, do not reveal any personal, login or any payment information.

*As we receive a high volume of post per day, HobbyKing.com will not be liable for private information posted in public support forum.

2. please keep the subject matter relative to the topic that you are posting in.

3. No profanity, name-calling, or harassment will be allowedat any time. Lighthearted joking is tolerated under the right circumstances, after all, this is supposed to be fun too! This is an all-ages forum, so please keep it friendly. Anyone who doesn't abide by this rule will be subject to removal from the forum.

4. The " Support Forum " is where you need to go if you need help from Customer Support, please include your order number in thesubject lineof your post. No posting will be allowed by anyone other than the OP, CS Patrol, or Forum Admin/Moderators, all other posts will be deleted without warning. This is to ensure that CS Patrol can help the person in need as quickly as possible.

5. We welcome you to post anything you are interested in that is not RC related, but please do so in the " Off-Topic Forum ", and remember, family-friendly material only.

6. If you encounter anyone breaking these rules, you may report the post or send a private message to one of the Forum Moderators or Administrators, or contact Customer Support, they will be happy to help you.

7. No posting of Hobby King prices allowed on the forums. Posts will either be edited or deleted.

8. Posting links to off-site web pages is not allowed.

9. most important,Have fun!

** If you need further assistance, click HERE to CONTACT US.

We usually open an investigation for an order that has exceeded the allocated time for delivery. However, due to your chosen shipping method, there is no tracking number available so we cannot request for an investigation. All investigations require a shipping method that generates a tracking number. Please be advised that HobbyKing is not liable for any lost parcels that are shipped via Shipping Method with no tracking facilities.

HobbyKing.com is not liable for customs charges, tax, duty payments required in your country.

To avoid return shipment charges such as "return shipping cost" and "duty amount", you are highly advised to settle these payments to avoid return. Please also be reminded that shipping fee is non-refundable and this will not be included in your refund once you refuse your package due to unsettled customs charges.

** If you need further assistance, click HERE to CONTACT US.

Unknown Reason - If the parcel returned to the warehouse without specified reason, there is a high possibility that the item returned due to customs issue and taxes.

Customer did not settle the customs tax.

In some cases, the parcel may be pending in customs for inspection, and customs require tax payment before they release the parcel.

The parcel will be kept in local customs within 30 days and will be returned to the sender if it is unclaimed after that period of time.

** If you need further assistance, click HERE to CONTACT US.

Depending on the return reason, we may or may not charge you with the re-shipping cost if you would like us to replace your parcel.

The following return reasons require a reshipping fee (if you would like us to resend your parcel):

Unknown reason/Refused or Rejected - customs tax, import tax or extra fees not settled by the recipient;

Insufficient/ Incorrect address - recipient incorrectly input a wrong address;

Unclaimed - Parcels left in local customs and post office and was not claim during the allotted time.

** If you need further assistance, click HERE to CONTACT US.

Parcels will be returned by the shipping company who handled your delivery. Estimated time of arrival of parcels returning to warehouse may vary depending on the shipping method used. It may take around 4 to 6 weeks (within 2 months; estimated) for parcels to return to the warehouse.

If the package is shown as returning to our warehouse or returning to sender, you may contact us for possible resolution/compensation

Your order notes will be updated as soon as parcel returned.

** If you need further assistance, click HERE to CONTACT US.

If you decide to not accept your package that contains Dangerous Goods, we highly recommend our customers toNOTreject the parcel as there is no way to return the DG order back to the sender. Instead, you can receive the parcel and send it back to us under NO FUSS RETURN at your own expense. We will then process the refund/credit for the amount that is refundable.

** If you need further assistance, click HERE to CONTACT US.

According to Hobby King terms and conditions:

"None of our product pricing includes tax and we do not charge taxes or extra fees on top of our advertised product price and shipping/handling.However, it is your responsibility to pay any fees (including taxes) charged by your local customs or postal office, should they be incurred."

Any customs/import fees are placed by each individual country and we have absolutely no control over the amount they may charge. Also, we are not informed of these fees, so we do not know how much a parcel may be charged by customs/courier.

** If you need further assistance, click HERE to CONTACT US.

1) For Express PayPal Check-Out, simply click "PAYPAL";

*Be advised you will not be able to use any of your Store Credit or Rewards Points using this method.

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2) Select your BILLING address and click CONTINUE;

**Be advised that the selected BILLING address will also be your SHIPPING address. Shipping address entered into PayPal will NOT import into HobbyKing system.

3) Select your Shipping method address and click CONTINUE;

4) Key in your Paypal payment information;

*Once payment is settled, your order number will appear and you will receive a payment confirmation email with your order number.

** If you need further assistance, click to CONTACT US.

Due to stocklist updates and a high volume of demand for many products, there are times that the items you wish to purchase may show available but suddenly turn out of stock after you have added it to your order. Many times this issue may occur upon the release of a new item or during a sale.

If the item is suddenly out of stock in your cart, you may attempt to select a different warehouse to purchase the product.

If your order was successfully placed, but the item is now out of stock (BK), we will notify you via email with the following options:

Cancel backorder items:We will remove the backorder (BK) items and ship the remaining available products out to you.* For "Grouped" sets or discounts, the entire set may be cancelled if there are BK or out of stock items.

Cancel the entire order: We will cancel the entire order from that warehouse for immediate store credit or a money refund (5-7 days).

Wait for Replenishment: You may choose to waitfor the BK item to restock. No items will be picked or sent until BK item is available. Be advised that occasionally, this could incur the loss of stock of another item in your order during the waiting period.* "Wait for Replenishment" not available for items that are discontinued or not set to be restocked.

Please contact us with your preferred option so we can apply the changes in your order as soon as possible.

** If you need further assistance, click HERE to CONTACT US.

Only available if your order is still in 'Processing' status;

You may contact us through our live chat to request cancellation of backorder items. After removing the backorder (BK) items, we will then ship the remaining available products out to you.

Otherwise, you may choose tocancel the entire order for immediate store credit/money refund orchoose to wait for the BK item to restock.

Be advised that once an order status is 'Complete', no changes can be made to it.

** If you need further assistance, click HERE to CONTACT US.

HobbyKing offers a wide variety of shipping methods, includingInternational (Registered) Air Mail,Trackable Air Mail,Traceable (Registered) Mail,andStandard (No Tracking Mail), to give our customers a chance to save on shipping costs.

IfStandard (No Tracking Mailis chosen, please be advised that HobbyKing accepts no liability for unreceived parcels shipped via this option. Our investigation team has no way of tracing the location of those parcels as there is no tracking number available for this type of shipping method.

In this regard, we highly recommend our to customers select aTrackable,Traceable, orRegistered Air Mailoptionas these cost-effective shipping methods have Tracking Numbers so we can investigate the whereabouts of a parcel in the event that it is not delivered within the specified transit time.

** If you need further assistance, click HERE to CONTACT US.

You need to log-in to your account to check your order status. Clear here to log in to your account - HOW TO SIGN IN TO MY ACCOUNT.

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PROCESSING STATUS:

Your order has been received and is being processed by our system.

If there are no BK (backorder/out of stock) items in your order, it will be printed to the warehouse and shipped out as soon as possible.

For modification requests (ONLY possible during Processing status and if the order is NOT YET PRINTED), please contact our Live Chat

COMPLETE STATUS:

One or more of your packages have been dispatched from the warehouses. Shipped parcelscannot be canceled or modified.

Order will be shipped in multiple parcels, one from each warehouse.

To check the shipment statusclick "TRACK ORDER" to see the tracking updates. For help with tracking information, please see where to find my tracking number.

Once delivered, you may apply for warranty returns for any product issues you may encounter. Please see our article on RMA CLAIM for instructions on how to file a claim.

Please click HERE for information on Shipping couriers and transit times.

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To our valued customers,

No, any HobbyKing contact number that you use toinquire about your order will not reach HobbyKing Customer Service Team.We have no phone support for customers.

To better assist you, please contact us by any of the following methods:

LIVE CHAT and EMAIL Support

1) SEND US AN EMAIL: A Customer Service Representative will get in touch with you within 24 to 48 hours.

Log in to your account;

SUBMIT A REQUEST

2) Contact us on 24/7 Live Support by clicking this link - LIVE CHAT :A Customer Service Representative will be in touch with you real-time!

3) For Self-Help:please check our FAQ Help Center Articles for answers to your queries.

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Click here to see a YouTube video on How to Charge Lipo Batteries

If you need further assistance, please SUBMIT A REQUEST to our Product Specialists

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