Home Chef FAQs

Cancelling your subscription with Home Chef is easy. Our flexible subscription allows you to skip orders or cancel your subscription at any time, for as long as you need.Please note that following these steps below will effectively cancel your subscription with us, but if you'd like to start receiving meals again, you may log back in and reactivate at any time

To cancel your subscription, simply log in, click My Account in the upper right corner of your dashboard, and click on the Account Information tab. The option to cancel your subscription can be found under the Delivery Details section by selecting 'Pause Your Subscription'.

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On the next screen, select the reason you are pausing your subscription.

On the next page, select 'Pause my subscription'.

Once you complete these three steps, your Home Chef subscription will be cancelled. You should receive an e-mail confirming that you will not receive any future deliveries.

Keep in mind that cancelling your subscription will not cancel an order that’s already been processed, including your first scheduled order. Be sure to log in and cancel your subscription before the Friday12PMCentral deadline if you do not want a delivery for the upcomingweek.

If you have questions or you need help adjusting your first order, you can contact our support team.When you’re ready for another order, simply login & the site will prompt you to “reactivate” before placing yourorder.

Be sure to complete the cancel subscription process if you are not interested in skipping deliveries, selecting a restart date or changing your subscription frequency.

Home Chef meals are priced starting at $6.99 per serving depending on the current available menu and options. Meals can be customized as well, which may change the cost of the meal. You can learn more about Customize It here.

Home Chef meal kits available in stores are sold at different price points.

If you've received your order andsomething is missing, incorrect, or just does not seem right, you can contact our support team here.

The best way to reach us is by sending us a message here. For your security, please do not include credit card information or other personally identifying information in any message you send us.

You can also reach us by phone from9 AM to 6 PM CT Monday-Friday and Saturday from 10 AM to 2 PM CT at (872)-225-2433. Our phone lines aren’t open on Sunday so if you have a question or request, please send us a message instead.

The Customize It feature allows you to select the type of protein you’d like in your dish. This feature is limited to select meals and the proteins available are chosen based on what would best fit the recipe. For example, if a recipe calls for ground pork, you may be able to substitute ground turkey but not sirloin steak.

Recipes that are eligible to be customized will have a "Customize It" menu under the picture of the meal.

Yes! For most menu items, you will have the option to select 2, 4, 6, or 8 servings. When you make a modification, be sure to save your changes before logging out.

Absolutely! You can purchase a gift card by visiting our Gift Cards page here.

If you're an organization inquiring about bulk gift cards, you can reach out to us about it here.

Skipping a week’s menu is easy with our flexible subscription service. On the Upcoming Meals page of your account, scroll to the week you'd like to remove from your schedule.Click the "Summary" button for that week, and a button saying "Skip this delivery" will pop up on the right side of the screen.

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When you've successfully skipped a delivery, a red circle with a cross will replace the green circle around the date.

Skips on deliveries or edits to your menu selections, must be received by 12pm(CST) on the Friday prior to the scheduled delivery day.Each time you skip a delivery, you'll receive a confirmation email containing the date.

If you'd like to skip or reschedule your first order, you can contact our support team here and select 'Rescheduling My First Order' in the dropdown.

Keep in mind, skipping all available weeks in your calendar does not stop your subscription. You will continue to be assigned additional weeks when the menus are released for the month. If you'd prefer to stop your subscription, you can read about that.

Oven Ready Meals are a new product that we're excited to offer! We currently have one Oven Ready Meal every week, and hope to have even more options in the future.

With Oven Ready meals, pre-portioned ingredients come fresh inside an oven-safe tray, so dinner is ready in no time, and clean-up is a piece of cake.

Check out our menu to see what Oven Ready Meals we have availablejust look for the "Oven-Ready" tag!

Each week, we’ll assign you a new selection of meals tailored to the dietary preferences you’ve set. Remember, you are always able to customize your order and select the meals of your choice.

If you are trying to make changes to the menu selections of an existing order, visit the Upcoming Orders page on your account. Scroll to the delivery you'd like to edit, and click the button that says "Edit Basket" to go to to the page where you edit your meals.

The meals you currently have in your order will have a green bar under the menu card. To remove a meal, click the Trash Can icon. To add a meal, click the Plus Sign. Press the Plus Sign again to add more servingsup to 8 servings per meal. Once you're done, click "Save" up at the top.

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Keep in mind that we have limited options for customizationyou can read more about our Customize It feature here.

To change the total amount of servings in your order or to adjust your delivery day for that week, click the Summary button on the Upcoming Orders page.

Your Summary will pop up on the right side of the page. Use the drop down to adjust delivery day or to adjust the servings of all meals in the order.

New menus go up each Friday at 12pm(CST).

If you're new to Home Chef, you can take a look at our weekly menu options .

If you skip a delivery in advance and you decide you'd like to reschedule it before the weekly deadline, you can do so by scrolling to the skipped week on your calendar and then clicking "Unskip".

Once you've rescheduled the delivery, you'll see the crossed-out red circle on your calendar has been replaced with a green circle. You'll also receive an email confirmation of your request.

If you're signing up with Home Chef for the first time, you'll be able to enter your Groupon voucher code during the registration process to redeem it. We recommend copying and pasting the code directly from Groupon's website to ensure it is entered accurately. Groupon voucher codes will always begin with "GRP."

Groupons are intended as promotions for first time customers, and cannot be redeemed by existing customers. Customers may only use one Groupon, and they cannot be combined with any other promotion.

Customers set up their passwords after completing signup. If you have logged out of your account without creating a password, you can create your password here.

If you are already logged into your account, you can change your password in the 'Contact Information' section of your Account Information tab.

If you are not logged into your account, you can reset your password here. Enter your email address associated with your Home Chef account, and we will email you a link to reset your password.

Emails may take a few minutes to arrive, so do not request more than one link at a time. You must click on the most recent link that was sent, and can only click on a link once. If you get an error message that says "Password Reset Token is Invalid," then delete all password reset emails you have received so far and request a new link.

If you’d like to always include our smoothie in your delivery you can use the add on toggle on the lower left of your Account Dashboard, under the calendar:

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Premium Meal options are not offered each week but you can subscribe to have them included in your order when they're on the menu. You can learn more about Premium Meals

To stop auto including this to your weekly delivery, you can simply uncheck the option on the samepage.

Absolutely! Your scheduled deliveries can be managed on your account via your Upcoming Orders page.

Skips or cancellations need to be received by 12 PM CST on the Friday prior to the scheduled delivery day. This can be helpful if you know you’ll be out of town or simply have too many dinner plansalready. You also have the option to set your subscription frequency to bi-weekly or monthly.

For more about skipping deliveries, check out:

How do I skip a delivery?

How do I reschedule my first delivery?

For more about changing your subscription frequency, check out:

How do I change my subscription frequency?

How do I cancel?

Home Chef sends weekly deliveries Monday through Friday. You can select the day of week that’s most convenient for you. Delivery day options will vary according to where youlive.

Since our menus change each week, we source fresh ingredients accordingly. So you won't beable to order individual meals from a week that they're not featured.

But we do like to repeat customer favorites! If you really like a dish, be sure to log into your account and review it so that our chefs can get a sense of what you're interested in. Then you can keep an eye out for your favorites on future menus.

You can rate or review your meals online or in the app on the 'My Cookbook' section of your account.

To learn more about how meal recommendations work and the types of dietary preferences we cater to, check out the How do meal selections work? FAQ.

All of our ingredients are produced in facilities that also process eggs, milk, fish, shellfish, tree nuts, peanuts, wheat and soy. All ingredients are individually packaged, but our facilities are not certified allergen-free. Additionally, because ingredients are packaged and shipped in the same shipping container, ingredients from one meal that contain allergens might come into contact with ingredients from another meal.

You can rate and review your meals online or in the app on the 'My Cookbook' section of your account. Your feedback will go straight to our culinary team!

If you're signing up with Home Chef for the first time, you'll be able to enter your gift card code during the registration process to redeem it.

If you're an existing customer, you can apply your gift card by clicking 'My Account' in the upper right corner and then selecting 'Redeem a Gift Card' or by clicking here. Keep in mind,promotions intended for first time customers will not be eligible for redemption here.

We don't currently offer meals sponsored by a specific diet plan like Keto or Paleo but that doesn't mean our meals won't qualify for those plans. Check out our menu to see if our selections fit your needs.

Since your first order is scheduled automatically when you complete sign up, you'll be unable to skip it on your end. But no worries! If you'd like to skip or reschedule that first order, you can contact our support team here and select 'Rescheduling My First Order' in the dropdown.

Let us know what week you'd like to start and be sure to edit your meal selections for that week ahead of time.

We currently deliver to 98\% of the United States. To see if we deliver to your area, you can enter your zip code in during the sign up process--our system will let you know if you're in our delivery zone. If you have any additional questions, you can contact our Customer Support team here.

We ship fresh produce with care using a biodegradable, insulated box with water soluble, cool gel packs designed to keep your food refrigerated, notfrozen.

We're committed to tackling packaging waste, while ensuring that our ingredients reach our customers in the safest and highest quality conditions. We use packaging that is recyclable or reusable and also keeps the food at a safe temperature during the entire journey from our facility to our customer's home. Here are some tips for recycling your Home Chef packaging:

Box and Divider - All of Home Chef's boxes and dividers are made from partially recycled cardboard and are curbside recyclable.

Produce Bags - The meal bags (#5) and ingredient bags (#4) can be recycled at all locations that accept plastic bags.

Insulated Liner - The insulated liners are made of recycled cotton and denim. To dispose of the liner, simply cut open the film, throw the denim contents in the trash, and recycle the film where you recycle your plastic bags.

Ice Packs - Our ice packs are non-toxic and made of 99\% water and 1\% sodium salt (polyacralate). They can be easily rinsed off and reused. To dispose of the ice packs, simply cut open the film, throw the contents in the trash, and recycle the film where you recycle your plastic bags.

Plastic containers - Our plastic containers range in number but are all curbside recyclable.

Fruit basket wrap - The fruit baskets are wrapped in paper which is curbside recyclable.

Recipe Cards - Recipe cards are designed to be kept in your Home Chef binder and reused. They’re also curbside recyclable.

The delivery driver shouldleave the package for you at your door with no signature required. Since we package the fresh ingredients with insulated liners & cold packs, it should remain fresh and at proper temperature until you arrive home; but you should always inspect to confirm and immediately refrigerate.

To update your email preferences, click My Account in the upper right corner of your dashboard, locate your Account Information tab and click 'edit information' under Contact Information. Click save so that your changes update successfully.

If you'd prefer to opt into automatic biweekly or monthly orders, you can do so by clicking My Account in the upper right corner of your dashboard, clicking Account Information and then selecting 'Pause your Subscription' in the middle of the page.

From there, click any of the reasons under the Schedule section.

Once you're there, select the second option, 'Change my frequency'.

If you've paused and reactivated your account in the past, you may see a 'Subscription Type' section in your Account Information tab--you can make changes to your frequency there as well.

Keep in mind that when you opt to change your subscription frequency, your new delivery day will default to two weeks or four weeks out from your prior deliveryday.

If you decide that you'd like to switch back to a weekly subscription,you can do so in the same section.

Check your recipe card for the recommended number of days the meal should be cooked within after delivery. For guidance on proper ingredient storage, please see: How should I properly store and handle ingredients?

We recommend cooking fish and seafood first to make sure it remains at peak freshness.

For Ingredient or Packaging supplierinquiries, you can email us at [email protected].

For Marketing inquiries, you can email us at [email protected].

We offer meals that we call 'Calorie-Conscious' (less than 625 calories per serving) and 'Carb-Conscious (less than 35 grams per serving). Look for these icons to locate calorie-conscious and carb-conscious selections.

Each week, we offer at least 3 Calorie-Conscious meals and at least 3 Carb-Conscious meals. You can adjust your Taste Profile settings to ensure that you're assigned those options. Keep in mind that those settings are preferences and not restrictions--you may be assigned meals that are not calorie-conscious or carb-conscious depending on your other Taste Profile settings.

All active subscribers have access to our referral program, allowing you to earn credit for every referral that signs up with Home Chef. Customers can invite friends and family to join the service by sending an email invitation or by sharing their referral invitation link.

Those who sign up using the referral invitation will receive a $30 discount off of their first order and the active subscriber will earn $30 in Home Chef credit. Customers are not permitted to refer members of the samehousehold.

Keep in mind, the Free Box promotion is not compatible with the $30 for $30 referral program.

When you sign up with Home Chef, we’ll automatically assign you some of the meals our chefs have created. We always recommend that you review the ingredients in each recipe so that you can choose recipes that work for you.

You can edit your selections, or skip a weekly delivery anytime, up until the weekly deadline. Skips on deliveries or edits to your menu selections, must be submitted by 12pm(CST) on the Friday prior to the scheduled delivery day.

When you sign up, you’ll be able to fill out a personal taste profile. We use that taste profile to match you up with weekly meal selections that meet your dietary restrictions and preferences. Once you've completed sign up, you can go to the 'Taste Profile' tab in your account to add more detailed information about your preferences. Keep in mind that your settings there will also affect our ability to assign you meals that meet your needs. If you're not assigned your default number of meals, that may be an indication that the current menu doesn't feature enough meals that match your preferences.

To take a look at our menu, click here.

Yes, we offer vegetarian options. While our vegetarian meals occasionally also qualify as vegan, we do not guarantee options for weekly vegan subscriptions.

If you eat meat but you'd occasionally like to be assigned vegetarian meals, you can make that adjustment in your Taste Profile.

If you're an active customer and you'd like to change the delivery day of a scheduled order, you can click into 'Details' in the upper right corner next to the date of the delivery selected.

If you're looking to change your default weekly delivery day, click My Account, then Account Information and scroll down to the Delivery Details section.

Be sure to save your changes.

Please note that you’re unable to change the date of your first order online yourself, but we’re happy to make that change for you. You can contact our support team here and select 'Rescheduling My First Order' in the dropdown.

To update your payment information, click My Account in the upper right corner of your dashboard and click 'Billing Information'. You'll have the option to enter your card information or connect to your Paypal account.

Click save so that your payment updates successfully. If you'd like to use a different payment method on your next order, be sure to log in and update your information before the Friday 12 PM CT deadline.

Home Chef is a weekly subscription meal kit service. Customers receive orders with all the fresh ingredients you need to make restaurant quality recipes, designed by our chefs. We save you the time of going to the grocery store, finding new recipes, meal planning, and portioning.

Our seasoned chefs create new recipes each week for you to choose from--fresh ingredients are sourced for each menu.

Start by telling us what you like and don't like to eat--then you can accept our recommendations or pick out other meals from our menu of 15+ recipes each week. We offer a variety of meal types--options for dinner, lunch and in between.You can take a look at our menu here.

We source fresh, quality ingredients, and deliver your menu selections right to your door. Our curated, quality meals are packaged fresh & precisely portioned for eachrecipe.

You follow the visual, step-by-step recipe cards included in your delivery, and enjoy the experience of cooking nutritious and tasty meals with ease, all weeklong.

Yes! In 2018, we started selling Home Chef meals in Kroger owned grocery stores. Click here to see if we're at a store near you!

Because Home Chef is a subscription service, our menus change each week. We use different products and order from different suppliers depending on what meals we’re currently featuring. While our products are occasionally organic, that's something we can't guarantee for every meal at this time. We strive to ensure that our products are consistently high quality and we source responsibly as often as we can!

Our premium meals are special menu itemssold at a higher price than our general $9.95 per serving items. We don't currently feature them each week but we're hoping to in the future. The meat in our premium meals is sourced at market price in limited amounts. You'll also see some holiday specials which sometimes include multiple sides and a dessert to fit the occasion!

Scroll through our menus to get a feel for what we might feature as a premium meal.

Storage

Handling

Dairy

Store in the refrigerator in the packaging.

Remove from the refrigerator just before using in a recipe.

Fresh Produce

Store in the refrigerator in the packaging.

Wash thoroughly before using.

“Staple” Produce

(e.g. potatoes and other stable root vegetables, onions, garlic, tomatoes)

Keep in a cool, dry place, with limited sunlight, such as a pantry or shaded countertop.

Wash thoroughly before using.

Pastas & Grains

Dry pastas and grains should be stored in a cool, dry place, such as a pantry or cupboard.

Fresh pasta should be kept in the refrigerator in its package.

Cook thoroughly as directed on the recipe card.

Canned Goods

Store out of direct sunlight, like a pantry or cupboard.

Transfer any leftovers into a covered plastic or glass container and store in the refrigerator.

Tofu

Store in the refrigerator.

Handle according to recipe instructions.

Protein: Meat & Seafood

Store in the refrigerator or freezer. To defrost frozen meat and fish, thaw in the original packaging in the refrigerator. Your choice of storage may affect the cook by days on your recipe card.

USDA/FDA guidance recommends refrigerated proteins should be cooked or frozen in the following timeframes:

Steak or Chops: 3-5 days

Poultry: 1-2 days

Ground Beef, Pork, Turkey: 1-2 days

Fish and Seafood: 1-2 days

USDA/FDA guidance recommends frozen proteins should be stored no longer than:

Steak or Chops: 4-6 months

Poultry: 4-6 months

Ground Beef, Pork, Turkey: 3-4 months

Fish and Seafood: 2-3 months

Thoroughly wash your hands before and after handling raw meat.

To avoid the potential for cross contamination, prep all other ingredients first.

After handling raw meat, wash your hands, knife, and cutting board with hot, soapy water before touching anything else in the kitchen.

For cooking temperature requirements please see:

How do I ensure the meat and seafood I prepare are cooked thoroughly?

No, the chicken in your meal is fully cooked and safe to eat without reheating, unless you’re pregnant. If you’re pregnant the same guidelines as deli meat should be followed, and the chicken should be reheated to 165F.

Yes, all produce should be washed thoroughly before using.

We recommend paying special attention to dishes containing poultry and ground meat. You can cut into a piece of meat to visually inspect for proper doneness (poultry should be solid white in color with clear juices), but using a meat thermometer is the most reliable method. Insert the thermometer into the thickest part of the meat to read these minimum temperatures for safe consumption.

Protein

Cook Temperature

Rest Time*

Poultry

165F

None

Ground Turkey, Ground Chicken

165F

None

Ground Beef, Ground Pork, Ground Lamb

160F

None

Steak, Lamb, Pork

145F

3 minutes

Fin Fish

145F

None

Shrimp, Scallops

Cook until opaque

None

*What is a “rest time”, and why is there a “rest time” for steak and lamb?

After you remove the protein from the heat source (grill, stove, oven etc.), the product should rest for a specified amount of time. During the rest time, the temperature either stays constant or continues to rise to the proper cook temperature, assuring that it is appropriate for consumption.

To update your delivery address, click My Account in the upper right corner of your dashboard, locate your Account Information tab and click 'ContactInformation'.Click save so that your changes update successfully.

If you'd like to change your address for your next order, be sure to log in and update your information before the Friday 12 PM CT deadline.

Nutritionalinformation is available for each meal. To access it, simply click on the recipe you'd like to see and scroll down. Itcan also be found on the recipe card PDF. Click 'Download Recipe Card' under the meal title toview.

Any active credit on your Home Chef account will be automatically applied to your next scheduled order and will be deducted when your order is processed during the weekly Friday 12 PM CT deadline.

If you have any questions regarding the credit on your account, contact our support team here and select 'Billing and Credit' in the drop down.