Ikan FAQs

To add another vehicle to your profile, begin the renewal process by selecting the "Renew a Vehicle Registration" option on iKan. You'll be prompted to search for the vehicle using its PIN + vehicle year, or the license plate + ZIP code, and then can follow the prompts to complete your payment. The vehicle registration will be stored in your account after the payment has processed.

Your license will not be renewed for 4-6 business days, as the Kansas Department of Revenue must wait to receive exam confirmation from your optometrist/ophthalmologist.

A temporary license cannot be provided through the online renewal application.

It will take 14-45 days for your new license to arrive in the mail.

Real ID cannot be added during the online renewal application. Please visit https://ksrevenue.org/dovrealid.html for more information.

Use iKan to renew your vehicle registration and pay vehicle property taxes online with a credit/debit card or linked bank account.

Login

To get started, create an account with your email address + password, Google, or Facebook, or select the guest login option. Creating an account will save your vehicle information in iKan, and expedite the process next time you renew.

Locate your Registration

Select the "Renew a Vehicle" option and search for your registration using either:

License plate number + ZIP code

Vehicle PIN + vehicle year

The vehicle PIN is located on the registration postcard you received in the mail, and is available online.

Complete Payment

Review your registration summary and insurance information, and enter contact information for your renewal. Enter a payment method, and click "Submit." Select the final "Pay $ Amount" on your payment summary to process your renewal payment.

Receipt & Tags

After your payment is complete, you'll receive an email confirmation receipt, and a receipt will be stored in the Receipts section of your iKan profile. Click the profile icon in the top right-hand corner of your account, then select the Receipts tab to view all of your receipts for payments made through the app. If you need a new copy of your receipt, please email [email protected]. Your new registration will be delivered in the mail in 7-10 business days.

ACH payments can fail for several reasons, including typos in the bank account number, insufficient funds, or others.

If you receive an email indicating your payment has failed, it will include a link to reset your payment information and resubmit the payment. You can also update your payment methods anytime on iKan by navigating to the profile in the top right corner of the screen.

To understand more about why your payment failed, please reach out to [email protected].

Four types of vital records are available in iKan today.

After downloading the app, you can choose from one of the four types of records below:

Birth certificate

Death certificate

Marriage certificate

Divorce certificate

To order a vital record, you will have to verify your identity as the person who the certificate belongs to, or an immediate family member.

Please email [email protected] from your current username, and include the new email address you want to use on your account. We'll first verify ownership of your account, and then send you a confirmation email after your username has been changed.

Click here to request a password reset link be sent to your inbox, or update your password from your Profile page.

To change your address on your driver's license, you can use the Kansas Department of Revenue's Change of Address online form to update your address information.

To change your address for your vehicle registration,go to your local county treasurers motor vehicle office with your updated drivers license, identification card or an official piece of mail (i.e. gas, electric, phone bill) for them to update your registration record(s).

If you receive a message that your registration is ineligible to renew online, please complete your payment by mail or in person as an alternative. For more information on why your vehicle is ineligible to be renewed online, please send the following details to us at [email protected] :

License plate number & ZIP code

PIN & vehicle year

If you have questions, concerns, or feedback to share, please get in touch! Use the "Submit a Request" option here, send an email to [email protected], or call us at.

If you receive a message that you are not a PayIt customer, it means that you created your account with the Facebook or Google sign-in option. Please select the "Continue with Facebook" or "Continue with Google" button to access your account.

If you are locked out of your account, click " I forgot my password " on the login page to request a password reset link be sent to your inbox. You will receive an email titled "PayIt Account" from [email protected]. Use the password reset link it contains to create a new password to access your account with.

PayIt is simplifying doing business with state, local and federal government through its award-winning digital government and payment platform. Along with our government partners, we are transforming the customer experience and making government more modern, convenient and mobile.

If you recently saw a transaction on your bank statement from PayIt LLC, it is likely that you recently made a payment for a city, county, state, or federal government service, such as (but not limited to):

Property Taxes

Water, Trash or Other Utilities

Vehicle Registration Renewal

Driver's License Renewal

Court Services

Vital Records Order

You may see a debit on your credit card or bank account labeled PAYIT LLC. Additionally, you will receive an email receipt documenting the transaction.

If you have further questions, we'd be more than happy to help, please contact [email protected]

After your payment is complete, you'll receive an email confirmation receipt, and a receipt will be stored in the Receipts section of your iKan profile. Click the profile icon in the top right-hand corner of your account, then select the Receipts tab to view all of your receipts for payments made through the app.If you need a new copy of your receipt, please email [email protected].

Save time and renew multiple vehicles with one transaction. To do this, go through the renewal conversation to add your first vehicle:

After you enter your phone number, the next question is "Does everything look correct?"

Select the "Add another registration" option.

You will be taken to the beginning of a conversation to add another.

You can do this as many times as you want.

If you have a fleet, or a bulk number of items you want to renew at once, please reach out to [email protected] and our team will assist you.

If you did not receive your PIN in the mail, or have misplaced it, you can use this link to review the state's official renewal listing.

Enter your license plate number.

Select the "type" from the dropdown menu.

Click the "search" button.

Your plate(s) information will be displayed underneath the search.

Click the blue button titled "Click to view your renewal notice."

Your PIN(s) will be located on the second page of your renewal notice PDF. You may have to scroll down.

Verify your vehicle renewal and insurance information to be sure it's correct.

If you have any questions about your order status, please call The Kansas Department of Health and Environment Office of Vital Statistics at 785-296-1400 or email [email protected].

We would recommend having your order number on hand when you call.

Vital Records are delivered by mail or will call.

Regular Mail

If you choose shipping through regular mail, you will receive the certificate via USPS in 7-10 business days from the order date. Certificates are delivered via regular mail 7-10 business days after payment has been processed.

Will Call

You may also select Will Call,and you will receive an email when the certificate is ready to be picked up, usually within the same day or the following business day. Please note that the requestor must be the person that picks up the certificate, and a current, valid government issued photo ID is required for pickup. Please refer to your email receipt for specifics.

Location for Will Call pickup is at the KDHE Office of Vital Statistics in Topeka:

Suite 120, Curtis State Office Building, 1000 SW Jackson, Topeka, Kansas, 66612-2221.

Walk-in Customer Service hours are 9:00am 4:00pm CT

Telephone service hours are 8:00 am 5:00 pm CT, Monday through Friday, except holidays.

All driver's license renewal application fees are non-refundable.

If you received an email noting your payment failed, use the the option it contains to reset your payment method.

The cause of an ACH payment failure can vary. The most common reasons include an invalid account structure that was entered (most commonly a typo), or insufficient funds.

Regardless of the reason, you will be given an attempt to reset your payment method.

To renew your Driver's License in iKan, you'll start by entering some information about yourself.

Full name

Date of Birth

Driver's License number (example: K00-00-0000)

After your license is found in the system, answer a short series of questions, then verify that you meet the following vision requirements:

Have completed a vision exam by a Kansas optometrist or ophthalmologist in the last 12 months.

Have 20/60 or better vision in at least one eye with or without corrective lenses.

Agree to authorize The State of Kansas to request vision and medical info from your vision professional.

Select the eye doctor who performed the vision exam in the State of Kansas.

Next, you will be prompted to enter contact information that will be used in the event the State needs to contact you about your order.

Lastly, you will be prompted to select whether or not you want to be an Organ Donor or if you want to Register to Vote.

To finalize your submission, you will review the information that has been submitted and have the opportunity to make changes. You will then be prompted for payment information.

This application is non-refundable.

Your payment method will be charged and a receipt email will be delivered to your inbox. Your license will arrive in the mail within 45 days.

There are a variety of reasons where a birth, death, marriage, or divorce certificate are needed.

Here are some examples:

Death Certificate

Apostille/Authentication

Genealogy / Family History

Government Assistance / Benefits

Hold for Cause

Inheritance/Estate Settlement

Insurance/Pension/Retirement

Legal Purposes

Personal Records/Use

Social Security Cards/Benefits

Birth Certificate

Adoption (International)

Adoption (US Only)

Apostille/Authentication

Drivers License/Identification

Dual Citizenship/Immigration

Employment

Genealogy / Family History

Government Assistance / Benefits Housing

Income Tax

Inheritance/Estate Settlement

Insurance/Pension/Retirement

Legal Purposes

Marriage (International) Marriage (US Only)

Passport/Travel

Personal Records/Use School/Sports

Social Security Card / Benefits

Marriage Certificate

Adoption (International)

Adoption (US Only)

Amendment Fees

Apostille/Authentication

Genealogy / Family History

Government Assistance / Benefits

Housing

Income Tax

Inheritance/Estate Settlement

Insurance/Pension/Retirement

Legal Purposes

Personal Records/Use

Social Security Card / Benefits

Divorce Certificate

Apostille/Authentication

Genealogy / Family History

Government Assistance /

Benefits Inheritance/Estate Settlement

Insurance/Pension/Retirement

Legal Purposes

Marriage (International)

Marriage (US Only)

Personal Records/Use

Social Security Card / Benefits

If your new registration hasn't arrived 10 business days after your order date, please contact your local County Treasurer's Office to confirm the mailing address for your registration.

Find my County Treasurer's office contact information

For Johnson County Residents

Complete the Motor Vehicle Change of Address form. Add the following comment to your form before submitting:I renewed online and did not change my address before I renewed. I need a new decal.