Indiegogo FAQs

We're sorry you're having trouble with your contribution. There are many reasons why a transactionmight fail, including browser issues or blocks by your credit card company, but there are usually simple solutions.

When your contribution is successful, you will be directed to a thank you page and we will send an automatic email confirmation to the email you provided during the contribution process.

Common Contribution Errors and their Solutions

I Can't Find My Country

If you can't find your country in the Billing Country drop-down menu when trying to contribute via credit card to a campaign, your country may be one that we are currently unable to support.

Indiegogo Restrictions on Payment Type

Indiegogo currently accepts payments from direct credit/debit cards, Apple Pay, and Google Pay.

Credit/Debit Card

At this time, if you are contributing via direct credit/debit card:

Credit/Debit Cards accepted across most campaigns are: Visa and MasterCard.

We do not accept gift cards, pre-paid value cards or debit cards without the Visa or MasterCard logos

If youare contributing to a campaign raising funds in USD, we also accept American Express.

If you are contributing to a campaign whose account is within the US, we also accept Discover Cards.

If you are contributing to a campaign whose account is outside of the US, then Visa and MasterCard are accepted. Discover is not accepted on these campaigns.

Apple Pay and Google Pay

Apple Pay and Google Pay launchedwith support from credit and debit cards of American Express, Mastercard and Visa and the six biggest issuing banks in the US, including Wells Fargo, JPMorgan Chase, Bank of America, Capital One and Citigroup - which covers most credit cards in the US.

On a global level, Apple Pay is now also live in Canada, the UK, Australia and Hong Kong.

Interested in Other Payment Options?

Indiegogo currently accepts payments only from direct credit/debit cards, Apple Pay, and Google Pay.If you would like a payment option that is not currently supported (cash, check, PayPal etc.), we recommend getting in touch with the campaign owner directly.

Any other forms of payment would not take place on Indiegogo and would have to be worked out between the you and campaign owner, off platform. Indiegogo cannot mediate these requests.

Currency Restrictions

Indiegogo is a US based company. At this time we only host direct credit and debit transactions in US dollars ($), CAD ($), EUR (), GBP(), HKD ($), and AUD($).

Please note that refunds for fixed funding campaigns will be issued in full according to the current currency exchange rate, not the rate at the time the original contribution was made.

Stripe Restrictions

Our credit card processor, Stripe, accepts transactions using many major credit and debit cards. However, if the country where the campaign's bank account is located doesn't accept certain types of cards, your transaction may fail. Please see restrictions based on bank account location and card type below:

United States: Visa, MasterCard, American Express, JCB, Discover, and Diners Club

Australia, Canada, Hong Kong, EU:Visa, MasterCard, and American Express

Please also note that payments may be blocked if the billing country differs from the bank country. We recommend using a card where the billing country and issuing bank country are the same to prevent issues.

Contribution Amount Restrictions

You will not be able to contribute more than $50,000 in a single transaction. If you'd like to contribute more than $50,000, we recommend splitting your contribution up into multiple transactions (e.g. $80,000 can be split up into 2 transactions of $50,000 and $30,000 ). If you'd like to claim a perk that costs more than $50,000, please contact us.

Update Your Internet Browser

If you are using an outdated version of your Internet browser (i.e. Internet Explorer, Google Chrome, Mozilla Firefox, Safari, Opera, etc), you may be experiencing a browser incompatibility. Please double check that your browser has been updated to its most recent version. We also suggest switching to a different browser (one that has also been updated to its most recent version) and trying your contribution again.

Our site is not optimized for Internet Explorer 8.0 or earlier, so we recommend switching to Mozilla Firefox or Google Chrome. You can download both browsers for free at the following links:

Mozilla Firefox

Google Chrome

Strong Customer Authentication (SCA)

As of September 14, 2019, all contributors based in the European Economic Area (EEA) may be asked to complete additional verification before their payment is processed. Strong Customer Authentication (SCA) is a new European regulatory requirement to reduce fraud and make online payments more secure. As part of this requirement, you may be asked to sign into your banks mobile app to authorize the payment. You must complete this step in order to successfully process your contribution. We recommend reaching out to your bank if you have any questions about this requirement.

What are Product Stages?

Product Stages allow backers to discover campaigns under the Tech & Innovation category with physical products in different stage of product development.

What do the different Product Stages mean?

The Product Stage categories mean the following:

Concept: Campaigns in the "Concept" stage have an idea for a physical product that they are planning to create. This may include mock-ups or 3D renderings that demonstrate the products appearance or functionality when produced.

Prototype: Campaigns in the "Prototype" stage have a working version of their physical product that successfully demonstrates the key features and functionality of the final product.

Production: Campaigns in the "Production" stage have a working version of their physical product, are currently producing this product for backers, and can highlight the current production stage with images or video support (ie tooling, molds, manufactured components, final product in the factory).

Shipping: Campaigns in the "Shipping" stage have already produced their final product and have begun shipping it to backers.

How do we approve product stages?

Our team reviews everything listed on the campaign page (we see all the same information as you!). If there is adequate information, the page will be approved for the Product Stage the campaigner has selected.

What is the Product Stage process?

First, campaigners select a desired Product Stage and include specific information related to their production process on their campaign page or updates. Next, Indiegogo reviews the information given, decides the appropriate Product Stage, and notifies the campaigner.

Does every campaign start at the same stage?

No, Indiegogo is an open platform and welcomes campaigners at any point in the development cycle.

Where can I learn more about a campaign's progress?

We suggest you read over the campaign page (story, updates, comments, etc.) and look at the information campaigners include. The videos and photos are good resources to learn about the product's development.

Why don't all campaigns have product stages?

Product Stages are only available to campaigns that fall under Tech & Innovation with physical products.

What campaigns fall underTech & Innovation?

Audio

Camera Gear

Energy & Green Tech

Fashion & Wearables

Food & Beverages

Health & Fitness

Home

Phones & Accessories

Productivity

Transportation

Travel & Outdoors

How do I know if a campaign has a specific Product Stage?

All Product Stage badges can be seen above the Overview section on a campaign page. If a campaign does not have a physical product, they cannot receive a Product Stage badge.

What are Guaranteed Delivery Perks?

Guaranteed Delivery Perks are a way for entrepreneurs to offer specific perks that are ready for delivery, or close to delivery (Guaranteed Delivery Perk), to backers on Indiegogo. Guaranteed Delivery Perks are marked with a Guaranteed Delivery badge on a campaign. Backers can claim Guaranteed Delivery Perks with confidence because those perks have a Guaranteed Delivery Date. Campaigns participating in the program have a Guaranteed Delivery badge on the campaign page and on the Guaranteed Delivery Perk. Please note that not all perks on a campaign will qualify for Guaranteed Delivery, only those perks specifically marked as a Guaranteed Delivery Perk.

How do I know a campaign is offering a Guaranteed Delivery Perk?

If a campaign is offering a Guaranteed Delivery Perk, you will see a Guaranteed Delivery badge on the campaign page above their campaign story. Only those perks with a "Guaranteed Delivery" badge are eligible for the Guaranteed Delivery Perk program.

contact the campaign owner

How do I know if I claimed a Guaranteed Delivery Perk?

You can see whether you claimed a Guaranteed Delivery Perk by checking your Contribution Details page and contribution confirmation email. Youll see the words Guaranteed Delivery and a date below the information about your selected perk if that perk qualifies for Guaranteed Delivery.

What if I haven't received my Guaranteed Delivery Perk by the campaign's Guaranteed Delivery Date?

We try to ensure each campaign delivers their Guaranteed Delivery Perk by the Guaranteed Delivery Date. However, if you don't receive your Guaranteed Delivery Perk by the Guaranteed Delivery Date, please reach out to Indiegogo the day after your Guaranteed Delivery Date to file a claim at [email protected]. Please note that to be eligible for a refund under the Guaranteed Delivery Perk program, (1) you should not have received the Guaranteed Delivery Perk and (2) the claims must be filed within 6 months of the Guaranteed Delivery Date. We validate delivery through the tracking information provided by third-party carriers. The tracking information provided by the carrier is final.

If the tracking information indicates that you didnt receive your Guaranteed Delivery Perk, we'll issue you a refund - easy as that. Keep in mind it may take up to 14 days for refunds to be processed. Claims are not valid if the Guaranteed Delivery Perk has already been delivered to you, even if it was delivered after the Guaranteed Delivery Date. Our standard Refund Policy also applies.

How do refunds work?

For crowdfunding campaigns, you can refund your contribution at any time before the campaign deadline on your Contribution Details page. Once the campaign ends, please contact the campaign owner to request a refund (during this timeframe, refunds are dependent on the campaign owners refund policy and you are not guaranteed a refund). If the Guaranteed Delivery Date is missed and you havent received your product, please write to [email protected] to request a refund.

For InDemand campaigns, you can refund your contribution within 10 days of backing the campaign from your Contribution Details page. After 10 days, please contact the campaign owner to request a refund (during this timeframe, refunds are dependent on the campaign owners refund policy and you are not guaranteed a refund). If the Guaranteed Delivery Date is missed and you havent received your product, please write to [email protected] to request a refund.

For more details about refunds, please see this article.

What if I've received the Guaranteed Delivery Perk, but received it outside the window?

Once your item has valid tracking information that indicates the Guaranteed Delivery Perk has been delivered, youre no longer eligible to file a claim (even if it's outside the stated window). Claims need to be filed before the item has been delivered to you. If your Guaranteed Delivery Perk has already been delivered, please contact the campaign owner for a refund and/or return.

If you filed a claim before receiving your Guaranteed Delivery Perk, you can retract your claim by contacting us at [email protected]. Our entrepreneurs are often new businesses and people just like you who run into unexpected delays. Allowing them to keep the contribution if you receive your Guaranteed Delivery Perk helps them bring their business to life!

What if I have problems with my Guaranteed Delivery Perk?

Our Guaranteed Delivery Perk policy only applies to Guaranteed Delivery Perks that have not been delivered on or before the Guaranteed Delivery Date. If your Guaranteed Delivery Perk is damaged or unsatisfactory, please directly to provide feedback. We are unable to provide a refund in these situations.

Are there other cases where this policy does not apply?

Yes. A refund will not be issued if the tracking information shows that the Guaranteed Delivery Perk was delivered. This policy also does not cover damaged or faulty items, customs issues, or weather delays, Any circumstances out of a campaigner's control, such as severe weather, natural disaster, national emergency, labor strike, or governmental act.

You can process a refund for your contribution to a campaign as long as it is deemed eligible under our Refund Policy.

To begin the refund process, the email address on your Indiegogo account must be verified. If you haven't verified your email address, please do so first before beginning the refund process.

How to Process a Refund

Logged in, but No "Refund Contribution" Button

How to Refund Your Contribution:

Contributions that are eligible for a refund, via Indiegogo's Refund Policy, can be refunded following these steps:

1. Log into your Indiegogo account. Please ensure you are on www.indiegogo.com (our website), and not support.indiegogo.com (our Help Center).

2. Findthe confirmation email that was sent to you when you first made the contribution on Indiegogo.

3. Click on the View Contribution Details link at the bottom of this email.

Note: If you no longer have your confirmation email, you can log into your account on Indiegogo.com and choose My Contributionsfrom the menu at the top right. That will take you to a list of your contributions and you will be able to choose the contribution to view details.

Contact the campaign owner,

4. If the contribution is eligible for a refund per our refund policy, you will see a "Refund Contribution" button. Click that button toinitiate the refund request.

5. Confirm that you would like a refund. After confirming, you will receive a status message letting you know whether or not the refund was successful.

Note: Once you've issued the refund, it can typically take up to 5 business days until the refund is reflected on your account statement, depending on the policy of your bank or financial institution.

If the "Refund Contribution" button doesn't appear on your contribution details page, please make sure you are logged in. If not, please do so.

Logged in, but No "Refund Contribution" Option:

If you are logged in and the 'Refund Contribution" button is not listed on your Contribution Details page, this means the contribution may not be eligible for a refund on Indiegogo.

In this case, there will be a link to so that you can request a refund directly.

Note that in all cases where a contribution is not eligible for a refund on Indiegogo, the backer will need to request a refund from the owner of the campaign. Indiegogo is not able to mediate communication from a backer to a campaigner.

Your goal is one of the most important elements of your campaign, so it is important to set it thoughtfully. Setting a realistic goal will help you increase credibility as it demonstrates that you've carefully considered the costs of bringing your idea to life.

We recommend setting your goal to the smallest amount you need to complete your project and fulfill your perks. This will help your campaign build momentum faster. Please note that the minimum goal amount for a campaign, regardless of whether you choose fixed or flexible funding, is 500 (USD/CAD/GBR/EUR/AUD). It's also important to keep in mind Indiegogo's fees, as well as our Reserved Funds feature when deciding on your goal.

Raising the first30%

We find that most campaigns that hit their goal raise about 30% of their funds from their own networks. An easy way to calculate your goal is to create a list of of your existing supporters,friends and family with approximate amounts you think they'd be willing to contribute. This total amount represents 30% of your goal.

When new visitors to your campaign see that others trust you with their money, it gives them the confidence to contribute.

This initial funding also gives your campaign momentum that can be leveraged for marketing and press.

You can always exceed your funding goal: On average, campaigns that hit their goals exceed them by 42%.

Youdon'tneed to raise all the funds you need with just one campaign. You can run a different campaign for each unique stage of your project.

Review Your Goal Before Launch

Since your funding goal cannot be changed once your campaign is live, please review your goal before launching. Keep in mind that fees and cost of perk fulfillment, such as shipping costs, will absorb a percentage of your earnings. Shipping costs are counted in your campaign total funds, so be sure you calculate these additional costs when formulating your campaign's goal.

Backers have many questions about Indiegogo, campaigns, and perks. We've listed answers to many of the most frequently asked Backer questions, here.

What is the status of my perk? When will it ship?

How can I contact the campaign owner?

The campaign owner doesn't respond to my emails. What can I do?

How do I change my perk selection?

Where can I find my Contribution Details?

What does "Locked" mean on my contribution status?

How doI edit my shipping information?

How do I request a refund?

Is my contribution tax deductible?

Can I get an invoice for my contribution?

What is the status of my perk? When will it ship?

Each campaign is run by the individual campaign owner who is solely in charge of distributing any perks offered. So if you have any questions about when they expect to ship your perk, we recommend you get in touch with the campaign owner directly to ask about shipping dates.

How can I contact the campaign owner?

You can send a message to the campaigner by clicking the Contact link on your Contribution Details page. You can also reach out through the campaign page by doing the following:

Log into your Indiegogo account (if necessary, you can set a password here )

Go to the campaign page, and click on the 'Ask a question' link, located below the campaigner's name

Type your message in the field

Ensure you check the 'I am not a robot' box and/or complete the captcha as listed

Click 'Send Message' and see confirmation the message was sent

The campaign owner will receive an email notification of your message, and can choose to reply to the email thread

The campaign owner doesn't respond to my emails. What can I do?

While perk offers are made and managed solely by campaign owners, Indiegogo expects campaigners to communicate regularly with their contributors. We are sorry if this is not the case with a campaign you've backed. Here's what we recommend you do:

Visit the campaign owner's social media channels and website and contact them through these channels. Sometimes campaign owners focus their efforts on these channels.

Review the Campaign's Updates Tab for up-to-date info from the Campaigner.

Contact Indiegogo Support to let them know that this campaign owner is unresponsive. Indiegogo cannot mediate disputes, but we will remind the campaigner of their responsibilities.

For more tips, please see this article.

How do I change my perk selection?

If you have any questions about the perk you claimed, or need to provide customization information regarding a perk (if available for your particular perk), please contact the campaigner directly.

Where can I find my Contribution Details?

You can view your Contribution Details on your Individual Profile on Indiegogo by following these steps:

Go to www.indiegogo.com and log in fromthe upper right corner

Enter the email address that you have used for your contribution (if necessary, you can set a password here ) and log in

Click your name in the top right corner

Click 'My Contributions' from the drop-down menu

Under the name of the perk, click where it says 'View Contribution Details'

What does "Locked" mean on my contribution status?

A status of "Locked" means that the campaigner has locked this contribution so no further edits can be made. We typically see contributions locked by campaigners when they need to finalize addresses for shipping and/or have to send a final number of perks to their manufacturers.

If you need to make any changes to this contribution- including editing your shipping address, phone number, or to request a refund- please contactthe campaign owner directly.

How doI edit my shipping information?

If your contribution status is listed as "Placed," you can change the shipping address and phone number for this perk on your Profile's Contributions tab. Here's how to do it:

Login to Indiegogo

Click on your name on the upper-right hand corner of the page

Click on 'My Contributions'

Find the perk you'd like to change your address on and click on 'View Contribution Details'

Click on the 'Edit Shipping Address' button on the left side of the contribution,

Complete the changes you need to make to the address, and be sure to click 'Save'

How do I request a refund?

You can initiate a refund by following the instructions here.

Once you've initiated the refund, it can take up to 5 business days until the refund is deposited into your account.

Is my contribution tax deductible?

You should contact the campaign owner directly to find out if your campaign contribution is tax-deductible.Any tax receipts would come from the campaign's fiscal sponsor directly, rather than from Indiegogo.

Can I get an invoice for my contribution?

Perks are offers made and managed solely by the Campaign Owner. As such, Indiegogo does not provide receipts or invoices beyond the contribution confirmation email that you should have received after your transaction.

If you would like an official invoice for your transaction, we recommend contacting the campaign owner to see if they are issuing invoices or can create one for you.

What happens afterI launch my campaign and start receiving contributions?

Once you create your draft campaign, you will be required to complete the bank account form on your Campaign Editor's Funding tab prior to launching your campaign.

You will be asked for:

Last four digits of the funds recipient'ssocial security number

Address associated withthe bank account

Bank account number

Routing number

I have a business/nonprofit organization and my name isn't on the account. What do I do?

If you have a business or nonprofit campaign, it's very possible that the name on your bank account is the organization name, and not the name of an individual. In this case, we recommend continuing to add the organization's bank information to the bank form, since you're raising funds for them.

Please note: you will also still need to enter the funds recipient's SSN, and they will need to be verified. Even if you have an EIN, you must enter the recipient's SSN.

My identity has been verified. When do I receive my money?

Funds are disbursed within 15 business days from your campaign's end. You will receive a confirmation email from Indiegogo, and should expect to see the funds in your account within 2-5 business days. Please note,Indiegogo can only send funds if you have raised more than $100 after fees by the scheduled disbursement date.

What if I don't receive my funds?

If there is an issue with your disbursement, such as a rejection from your bank for invalid bank information, you will be notified by Indiegogo.

Please contact us if it has been more than a week from the disbursement date and you haven't heard from us.

What type of account is okay to use?

Stripe recommends using a checking account to receive funds. Many savings accounts can't receive electronic ACH transfers, so your bestchoice is to use a checking account to avoid a delay.

Finally, we always recommend checking your account and routing number directly with your bank if you have any questions about your bankinginformation.

Not sure if this applies to you? Double checkour article here.

More questions? These articles might help!

For questions about verification, see here.

For questions about receiving funds, see here.

Not sure if this applies to you? See our article here.

Wheres my perk?

Once a project ends, its easy to get antsy for the delivery of your perk; after all, you wouldnt have backed the project if you werent stoked about it! You also expect regular updates from the campaign owner detailing their progress. Remember though that once the campaign ends, the real work for the campaigner begins. They now need to take the moneyyou'vegiven them and use it to shoot the film or manufacture their product.

Whats the campaigner doing?

By way of example, consider a hardware campaign such as the Misfit Shine.

After they receive their funds they need to begin the design for manufacture process. Even though they had a working prototype, the manufacturer still needed to deconstruct it and potentially redesign a few pieces. This way they could build it as efficiently as possible.

Once this process was finalized, Misfit needed to acquire the specialized machines that are needed to produce their specific device. A first round of testing followed to ensure that the production process was running smoothly and that the products were defect- free. Often times, products fail this test and then creators need to return to the design to manufacture step to fix the problem.

Once Misfit did pass this test though, full-scale production could begin.

Finished products were then shipped from the factory and needed to clear customs since they were coming from overseas. This can sometimes take several weeks. The Misfit Shines were then sent to a centralized warehouse where they could be sent to eagerly-awaiting backers.

Not just for hardware

This is the general process for hardware production, but other creative campaigns such as film projects follow a similar process.

As you can imagine, many things can happen between the time the project is raising funds and the expected project release date. This is what makes the post-campaign period the hardest for campaigners; they need to balance communicating with backers with completing the actual project. This is an especially challenging task when most campaign teams are made up of only a few entrepreneurs.

While we expect campaign owners to update backers and answer questions regularly, they may be unable to do so. Remember that their silence does not mean that theyaren'tplanning to deliver. It usually means that they have been very busy creating your perks!

With that said, we ask that campaigners be transparent about the creation process and to communicate delays and adjustments to the project timeline.

Indiegogo offers the ability to track traffic sources by creating unique URLs that you can hand out to the world. This allows you to create multiple referral links that are all assigned to the same Indiegogo account. Your Indiegogo referral dashboard will show the sources segmented out by each unique URL.

How to create your custom URL

Creating a referral tracking URL is easy! The first things that youll need are your Indiegogo account ID and your campaign slug. You can find them by logging in to Indiegogo, going to your campaigns page and copying them from the URL in your browsers address bar. It should look something like this:

Google Analytics UTM tracking

In the example above, the area highlighted in green is your campaigns slug, while the yellow bit is your basic referral code created from your Indiegogo account ID. Youll only need the numbers portion of the URL highlighted in yellow!

Once you have your account ID and campaign slug you're ready to start creating custom tracking codes for your referral URLs. Lets start with the basic portion of the URL. Going off of the example above, the base URL will be everything to the left of the campaign slug. So were starting off with:

https://www.indiegogo.com/projects/shanes-board-game/

Next well add a bit of code that tells us that its a referral link. That code is reft and it is added to the end of your base campaign URL after the forward slash. You should now have something that looks like this:

https://www.indiegogo.com/projects/shanes-board-game/reft/

Awesome, were almost done! Now we need to add in your account ID so that we know who to attribute the referral to. This is going to go on the end after the reft code. So it looks like this now:

https://www.indiegogo.com/projects/shanes-board-game/reft/9140189/

Now that weve got all that out of the way, we can get to the part that really makes this work - the referral code. The referral code and be whatever youd like but we recommend keeping it short and descriptive. For example, if this is a link youre going to use to track Facebook referrals, you could use the code fb-ref. If you're running multiple Facebook referral campaigns you could even split them up by creating two URLs with different codes, for example fb-01 and fb-02. Custom codes can be up to 20 characters and should contain only letters, numbers and dashes. Whatever code you end up using, add it to the very end of your URL so that it looks something like this:

https://www.indiegogo.com/projects/shanes-board-game/reft/9140189/fb-01

Thats all you need to start tracking different referral sources using the same Indiegogo account!

I want to use this while linking directly to the check out page

Some campaign owners want to link their customers directly into the check out page with a perk already selected. You can still use custom tracking for this but you'll need to modify your URL a bit and add some parameters.

First you'll want to start off with your URL that goes directly to the check out page. It should look something like this:

https://www.indiegogo.com/projects/shanes-board-game/payments/new?perk_id=128484010

You then will be adding in some parameters for the custom referral after the perk ID. The parameters correspond to the three additional components used above to create your referral link. The parameters are:

i=reft- this identifies it as a referral link

a=account id - the referral account ID

t=referral code - the code you'd like for this referral link

Using the example referral link from above, the completed URL would look like this:

https://www.indiegogo.com/projects/shanes-board-game/payments/new?perk_id=128484010&i=reft&a=9140189&t=fb-01

Can this be used in conjunction with Google UTMs?

UTM parameters for Google Analytics can still be used alongside our custom referral tracking. You can just add your UTM parameters in as additions to the URL.

How can I see the results of these referral URLs?

You can view all of your referral data by logging into Indiegogo and visiting your campaign. Click on the Referrals tab on your list of dashboards in your left-hand navigation menu. You will see data on all of the referrals related to your campaign. Any referrals that are linked to one of your custom referral URLs will show that URLs code in parenthesis next to the name.

It is important to note while testing that if you make a contribution while logged into an account that has the same ID as the ID in your referral link, that referral will not count - you can't refer yourself!

Is this the same thing as Google Analytics?

While this is similar to what can be done using, this feature is part of the Indiegogo platform and will allow you to view this data directly in your Indiegogo dashboard rather than a third party solution. We recommend that you choose the platform you are most comfortable with using but if you do decide to use both, keep in mind that the numbers you are looking at may not match up since different platforms often use different criteria for their results.

Note that the referral must immediately make a contribution after clicking on the Custom URL. If they visit other pages or websites, or leave and come back to the campaign later to contribute, their contribution will not be counted as a referral.

As you begin planning your campaign, you may have some questions about whether or not Indiegogo allows the type of campaign you want to run. This is an especially important consideration if you want to run under the Community Projects category.

In general, for-profit and nonprofit campaigns are allowed on Indiegogo. Keep in mind as you create your perks, Indiegogo has rules about what you can and can't offer. We also recommend reading through our Terms of Use and Community Guidelines for more information on what we allow on Indiegogo.

If you are planning to create a personal cause campaign, please know that this is not allowed to run on Indiegogo. Instead, we encourage you to launch your campaign through GoFundMe, our partner for personal cause campaigns. Follow this link to get started.

What is allowed on Indiegogo?

For-profit campaigns

Campaigns benefitting nonprofit organizations or nonprofit beneficiaries

Campaigns for products

Anything within "Community Projects" that is not a personal cause

Educational campaigns in the Tech and Innovation category

What should I launch on GoFundMe?

Any community-based fundraiser that is for a personal cause

Any medical, funeral, memorial, or emergency fundraisers

Any personal cause fundraiser in any category

If your project falls into any of these categories, follow this link to get started on GoFundMe.

Please read through our Terms of Use and Community Guidelines for more information on what we allow on Indiegogo.

How to Navigate to the Updates Tab

It's easy to get to the Updates tab and post an update that will be emailed out to all your backers and followers.

You can access your Updates tab from the menu on the left side of your campaign page.

You can also access it from the front page of your campaign itself.

Make sureyou arelogged into the account of the campaigner or a team member with editing permission andvisit your campaign page. Once on your campaign page, scroll past you main Campaign image/video, and Campaign Overview, and you'll see four tabs: "Story," "Updates," "Comments," and "Backers"Click the "Updates" Tabthen enter your textinto the title field and Update Editor.

When you are done with your update, you will have two options:PrevieworPost Update

Previewallows you to send a test email to yourself or your campaign team to see how the email will appear. This will allow you to make any last minute edits or improvements before you post. Remember, once the update is posted you will not be able to edit it.

When you are satisfied with your update and ready to have it be sent out to all your followers, click thePost Updatebutton

Connect with Your Community

Your first two updates within a 12-hour span are sent to your followers within minutes. If you post more than two updates within 12 hours, the rest of your messages are aggregated along with a link back to your campaign and are sent to your followers in one batch. Such measures keep your followers' inboxes happy, so everyone can feel good. Once 12 hours have passed, you can again send two updates to be received within minutes and more to be aggregated if you wish.

Once your update is sent to your backers and followers, you'll be able to see their reactions at the bottom of the update, and you'll be able to copy the direct link to each update to send it to anyone who may have missed it!

How often should I update my campaign?

Indiegogo expects campaign owners to post updates on their Indiegogo campaign at least once a month, both while your campaign is live and after it ends until all perks are completely fulfilled. Maintaining regular communication is an important part of keeping your backers engaged and happy. Campaigns that post regular updates while their campaign is live also raise more money overall.

What should the updates include?

All of your updates should be substantive, meaning honest and transparent. Backers won't be interested in non-campaign related content. Make sure to include details about your progress, like production updates, new features, images, and videos.

Be open about any setbacks or delays you're encountering. If your estimated shipping dates have changed, let your backers know as soon as possible. These types of updates may be harder to write, but being honest with your backers about your progress will help you retain their faith and support. For more tips on what your update should include, please see our Help Center article here and Update Templates here.

Can I post updates on my social media page/website?

The first place you should post any new information about your campaign is on your Indiegogo page itself. You can repost it on your social media pages or website if you wish, but all campaign updates should be sent to backers through your Indiegogo page.

What if I don't have new information?

If you are working on your campaign and the manufacturingof your product, you likely have something meaningful to send to your backers. You can use your updates to address any questions you've seen frequently from your backers or let them know about any changes you've had to make to your product.

What happens if I don't update regularly?

Indiegogo's Terms of Use state that campaign owners "will respond promptly and truthfully to all questions posed to them by Indiegogo or any Contributor. Campaign Owners will provide timely, frequent and substantive updates to their Contributors." If you fail to provide regular updates to your backers, our Trust & Safety team may take action, including holding funds from being sent to you, closing your page, or refunding your backers.

Creating a profile on Indiegogo is the first step for a Backer to manage your contributions and communicating with Campaigners, or for people interested in creating a campaign on Indiegogo.

To create a new profile in Indiegogo:

Go to the Indiegogo homepage

Click Sign Up in the upper right hand corner, left of the search bar

You can continue by filling out an email address and password, or by connecting using Facebook Connect.

To continue by creating an email address and password, enter:

Your email address and confirmation

Your desired password and confirmation (at least six character long)

Click Create Account

To connect using your Facebook account and skip the signup form. Just click the button and:

Enter your Facebook user name

Enter your email address

Click Allow Access

Once you have successfully signed up, well send a confirmation email to the email address you provided.

Note: If you have made a contribution in the past, a profile has already been created for you using the email address provided. If you need to access the account, you may need to reset your password

Completing your profile

We highly recommend you spend some time filling out your Profile- including your name and location, Your Story, your Profile Image and Avatar, and your "Outside Links" (links to your Website, Facebook, Twitter etc.).

It's particularly important for Campaigners and Campaign Team Members to ensure that their profile is complete and thorough!You and your team members will appear under the 'About' link on your campaign page (located to the right of your main pitch image/video) and this information is populated from your Indiegogo Profile.

Information about the Campaigner and Team, their background, and supporting links are all important aspects that Backers review when evaluating your campaign. Learn More.

I get the message 'Image source URL missing' when I try to add images.

Make sure you do the following:

Click on the Image button and choose a file to upload

Click the 'Save Image' button

Wait for the 'Image Saved' message

Click OK to insert the image.

If you don't receive the 'Image Saved' message, try reducing the dimensions of your image or try a different browser.

I get a different error message when trying to add a picture to my campaign.

Make sure your images are in either JPG, PNG or SVG format

If your images are in the correct format, log out of your Indiegogo account, clear the cache on your browser, log back in and try again.

If your images are large, try reducing the file size to below 2MB.

After you select an image to add your campaign, make sure you click Save. Wait for the image to save successfully before clicking OK to insert it into your text.

I'm having trouble adding GIFS/Can I add GIFs to my campaign?

As of August 1, 2015, users are no longer able to upload GIFs to their campaign. GIFs you currently see are on campaigns that were created prior to that date. However, you can still use animated GIFs in your campaign. To do so, follow the instructions in this article.

If you have trouble adding your GIF, make sure you are doing the following:

Your GIF url MUST end in .gif or you image will not appear correctly

Remember to put a space in between img and src in your code

Click Source to return to the regular, non-HTML editing view before you save or your changes will be lost.

Giphy is a great GIF hosting site, but their settings prevent you from using images from that site on your campaign

Also note that many hosting sites like imgur and Photobucket do not allow 3rd party linking without a paid account.

Can I add images from a PDF?

No, but you can take screenshots of your PDF and save them as a JPG, PNG or SVG file.

My image is cut off or zoomed in when I upload it.

Here are the recommended image sizes:

Campaign Images:

Campaign card images:should be square. The recommended size is 640x640 px and the minimum size is 220x220 px.

Pitch Image: should be landscape format and sized to 695x460 px.

Video Overlay: image should also be landscape oriented and sized to 695x460 px.

Overview Image:320 x 240 recommended resolution

Campaign Pitch:

Images that are intended to span the width of the story section should have a minimum width of 695 pixels.

If an image is intended to be smaller than the full width of the story section, images may be uploaded at widths smaller than 695 pixels.

Perk Images:Use PNG or JPG files. 660x460 recommended resolution, 330x230 minimum resolution.

Update images: should have a maximum width of 653 px.

Profile Images:

Profile Picture should be landscape oriented. The recommended size is 460x285 px.

Avatar Image should be square and sized to 90x90 px.

What image gets shared on Facebook when I use the share button?

You can add an image specifically for Facebook shares on the Extras tab of your campaign draft. If you don't add an image there, your Video Overlay image will appear when you use your share tools to post your campaign on social media. If youdon'thave a Video Overlay image, but you have a video, your Campaign Card image will be used instead. If youdon'thave a campaign video, your Pitch Image will be shared.

The wrong image shows when I use my share tools!

This could be a caching issue with Facebook or Twitter. If an incorrect or old image appears when you use your share tools, or if you see an "invalid page" message, you can fix it by pasting your campaign URL into these debugger links: Facebook: https://developers.facebook.com/tools/debug/ Twitter: https://cards-dev.twitter.com/validator The correct image should appear immediately, the next time you share your campaign. If you still see the old image, clear the cache on your browser and try again.

Where is my image gallery? Can I reorder images in my gallery?

You can create an Image and Video gallery on the Extras tab of your campaign.

You can't reorder your images once they're uploaded. They will appear in reverse order in which they were uploaded, the last image appearing first.

Can I add images to my pitch text?

Yes! Click in the text where you want the image to appear. Then click the Insert Image button on your editing toolbar (mountain icon), then upload an image from your computer.

Can I upload a video directly to my campaign?

No. All videos must be hosted on either YouTube or Vimeo.

I get an error message when I try to add my YouTube or Vimeo link.

Make sure your Privacy settings are set to Public (on YouTube) or Anyone (on Vimeo). If using YouTube, you can also set your privacy to Unlisted.

Make sure your link is formatted correctly. For YouTube, you should use the full URL and not your share URL. For example, https://www.youtube.com/watch?v=_vx1OVLX5Rc is correct, but https://youtu.be/_vx1OVLX5Rc is not. For Vimeo, format your link like this: https://vimeo.com/37328349

Indiegogo will send a disbursement to your bank account within 15 business days after your campaign ends, provided your bank account information is correct and accurate.

Indiegogo offers two types of funding structures: Fixed and Flexible. For both funding types, contributions are held until the end of your campaign and then sent to your bank within 15 business days after your campaign has ended. Once you have received your first contribution, you can view your raised funds on the Finances tab of your campaign Dashboard. Read more about Fixed and Flexible funding here.

When do I get my money?

Your initial disbursement is sent within 15 business days after your campaign ends, provided your bank account information is complete and accurate.If you raise more than 1000 in your currency, Indiegogo will automatically hold 5% of your funds for refunds and chargebacks. Read more about Reserved Funds here.

Please note that Indiegogo can only send your funds if you have raised more than 100 in your currency after fees. Learn more.

15 business days seems like a long time. Can I get my money faster?

Indiegogo's Trust & Safety team has a thorough review process for every campaign before we send any funds to the bank account listed on your Campaign Editor's Funding tab. Once a campaign ends, or bank information is updated, the campaign enters our disbursement cycle the following week. Funds are then sent in a batch once a week. It's definitely possible that you could receive your funds in fewer than 15 business days, but that is our publicized time frame.

Why didn't I get my money? It's been more than 15 business days!

There may be several reasons why a campaigner has not received their funds within 15 business days. We'll walk you through troubleshooting some of the most common issues here:

First, make sure that 15 business days have passed, not just 15 days.

AsIndiegogo is a US company using US banks and payment processors for disbursement, please considerUS Business Days and Holidays.

We aren't able to disburse funds if the bank account information is incomplete or inaccurate. Please ensure that you've entered all the required bank account information and that it s correct.

Visitthe Funding tab of your Campaign Editor and click on the Secure Bank Form to check your information. For help entering your bank information, please see this article.

Double check that your bank account information is correct- when in doubt, confirm with your bank.

If a campaigner enters incorrect bank information, this can cause delays as the bank may reject the funds and return the funds to Indiegogo if they can find no account matching the information entered.

If you raised less than $100 in your currency by your deadline date, your backers will be refunded and you will be notified via email.

These tips should help most cases! However, if you arepast the 15 business day window since your campaign ended or since you entered all your bank account information (whichever was later), and you have not seen an email from Indiegogo letting you know we've disbursed your funds, you can get in touch with Indiegogo's Customer Happiness Team. Please outline the issue and our Payments Support Team can look into your specific case.

I got an email that my funds couldn't be sent. Why?

Your bank account information could be incorrect. We highly recommend you contact your bank to get the numbers requested on the Secure Bank Form before filling it out to prevent issues with receiving your funds.

We are typically notified within 5-9 business days after the disbursement date, at which point we will ask the youto updateyour bank account information. If you have not received funds or a rejection notification within 10 days of receiving our email notice that they've been sent, please contact us.

If the email you received informs you that all your backers have been refunded, you may not have raised enough to meet the minimum disbursement amount. Indiegogo can only send funds if you have raised more than 100 in your currency after fees by the scheduled disbursement date.

Please Note: Indiegogo will attempt to disburse funds to the bank account, using the information entered by the campaign owner. In the rare case a bank has limitations in place and cannot receive funds from Indiegogo, Indiegogo will notify the campaigner and will work with them to attempt a disbursement to an alternate bank account. If, ultimately, the funds are unable to be received due to limitations on the banks' receiving end, Indiegogo may issue refunds to the backersin lieu of a disbursement to the Campaigner.

Campaign creation is currently available to individuals in the US, UK, Canada, Australia, Hong Kong (China campaigns may be eligible), Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Singapore, Spain, Sweden, or Switzerland who meet the requirements below.

You are 18 years of age or older.

You are a legal resident or have a business entity registered in one of the above listed eligible countries.

You are creating campaign in your own name, or on behalf of a registered legal entity with which you are affiliated.

You have an address and bank account from the country in which you are creating a campaign.

If running your campaign as an individual, the linked bank account must belong to the person who verified their identity for your campaign.

What if I'm a foreign national, exchange student, or on a visa?

If you have a valid, government-issued ID for a country and a bank account located in that country, you may select that country as your location. If your country of legal residence is within the European Union/EEA, please refer to the section below: In What Currency Will My Campaign Raise Funds

What if I live in a British Crown Dependency, special municipality, or other outlying territory?

If you are based in a British Crown Dependency (Jersey, Guernsey, or Isle of Man), you must enter an address and bank account in the UK in order to create a campaign. Therefore, you should select the UK as both your country of legal residence and bank account country.

If you are located in Puerto Rico, you must enter a mainland US address and bank account in order to create a campaign. With the exception of Puerto Rico, businesses based in any other US territory or possession, or the US Virgin Islands, are not supported.

ShouldI choose individual or business or nonprofit? And what do I enter formy tax ID?

You may choose either Individual or Business or Nonprofit as the type of account for which to raise funds.If your campaign is raising funds for a business or nonprofit, you should choose Business or Nonprofit.If you are raising funds for personal purposes, such as for independent creative works, you should choose Individual.

In the Tax ID/EIN field, you should enter the number given to you by your government when you registered your organization, business, etc.

Please note the funds recipient and tax ID can't be changed once your account is verified.

In which currency will my campaign raise funds?

Country of Legal Residence/Business Entity*

Bank Account Country

Currency

Australia

Australia

AUD

Canada

Canada

CAD or USD

Hong Kong

Hong Kong

HKD

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

EUR

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

United Kingdom

GBP

United States, Canada, Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

United States

USD

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Switzerland

CHF or EUR

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Denmark

DKK or EUR

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Norway

NOK or EUR

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Sweden

SEK or EUR

Singapore

Singapore

SGD

*If you are raising funds as a business, please choose the country where the business is headquartered.

Note: When you receive funds to a non-US bank account, a transfer fee is incurred for each transfer/disbursement sent by Indiegogo, in addition to third-party processing fees. Learn more.

What can't I change after I create my project?

After you create your campaign, the following fields are locked and cannot be changed:

Currency

Country of legal residence

Bank account country

Please make sure you're careful about selecting those above fields before saving the Start Your Campaign page. If changes need to be made after your campaign is created or launched, you will need to close your campaign, refund all backers, and create a new campaign. You will be shown all campaign information before your campaign launches:

https://stripe.com/atlas/indiegogo

Find out more about what you can and can't edit after launching in our related article.

My country is not listed. What does this mean?

You may be unable to create a campaign because the country selection you've entered is not be supported by our payment processor, Stripe. Please refer to the list above for the countries we currently support.

For assistance with opening a business bank account in one of our supported countries, you may consult with your own expert or opt to use Stripe Atlas to create a U.S. business entity and apply for a U.S. bank account.

What is Stripe Atlas?

Stripe Atlas is a powerful, safe, and easy-to-use platform for forming a company. By removing lengthy paperwork, bank visits, legal complexity, and numerous fees, Stripe Atlas helps you launch your startup from anywhere in the world.

Within days you can have a fully established company with the following benefits:

Company incorporation

C Corporation incorporated in Delaware

Signed Certificate of Incorporation, Bylaws, and Board Consent

IRS Employer Identification Number (EIN)

Free templates for common startup post-incorporation legal needs

Instant bank account with Silicon Valley Bank

Stripe account and access to the full Stripe product suite

To get started, please visit:

Whatdoes it mean to be "Verified?"

Once you've completed your bank form, Stripe (our payments processor) will use the information you've provided to verify the funds recipient's identity. If Stripe is able to verify your identity, you will see an "Identity Verified" button.

Please note this is not verifying the accuracy of the bank information provided.

Once you identity has been verified by Stripe, none of the fields can be edited, except for the account and routing number fields.

For questions about adding your Social Security Number, please see our separate article.

What if Stripe can't verify my identity?

Sometimes Stripe may require some additional information from you in order to verify your identity. In the event this happens, you will receive an email from Indiegogonotifying you that Stripe needs more information. Follow the instructions in the email you received so that Stripe can verify you and you can receive funds.

What does Stripe ask for in that situation?

If Stripe can't verify you off of the minimum information requested, and you're a resident of the United States, they will ask for your full Social Security Number and/or a government issued ID. They will typically ask for the full SSN first, and on some occasions, will request a government issued ID.

If your legal residence is anywhere outside of the United States, Stripe will prompt you to upload a government issued ID rather than SSN in this situation.

If asked to provide a government issued ID, such as a driver's license or passport, please note the following:

ID should show your full name and DOB

Upload a color photo

Make sure the photo is well lit and readable

PNG or JPG format

Drivers license: please upload the front and back of the license one at a time

Once uploaded, the government ID can't be viewed (to protect your information)

If you have questions about why this information has been requested, please see here.

I have a US bank account, but no SSN. What do I do?

We definitely understand there are people with US bank accounts who might not have an SSN, such as foreign students studying in the US. In this case, please enter your ITIN or the last 4 digits of your passport number. If you have any trouble with this, please don't hesitate to contact us.

These guidelines are intended for law enforcement authorities seeking information about Indiegogo user accounts or requests to remove content on Indiegogo. For non-law enforcement requests or for more information see our Privacy Policy, Terms of Use, and Indiegogo Community Guidelines.

What is Indiegogo?

What account information does Indiegogo have?

Data Retention Information

Preservation Requests

Requests for Indiegogo Account Information

Private Information Requires a Subpoena or Court Order

What details must be included in account information requests?

Production of Records

Cost Reimbursement

Content Removal Requests

Non-Law Enforcement Requests

Contact Information

What is Indiegogo?

Indiegogo is a U.S. based business that allows its customers ("Entrepreneurs") to raise money for their projects via rewards-based crowdfunding (a "Campaign") from interested individuals in the Indiegogo community ("Backers"). Entrepreneurs, Backers, and any other sorts of visitors to the Indiegogo platform may be referred to collectively as "Users." Indiegogo does not charge a fee to create an Indiegogo account. Backers can find Campaigns that they may be interested in funding and then make a donation to that Campaign, and Backers and Entrepreneurs may communicate directly with each other regarding the Campaign. Indiegogo then disburses the donated funds to the Entrepreneurs in accordance with our Terms of Use.

For more information, please visit our Learn About Indiegogo page.

What account information does Indiegogo have?

Users may provide information to us when they visit or use the Indiegogo platform, and the extent of information that Users provide depends on whether they create an Indiegogo account or are visiting our platform.

Users who are Backers or Entrepreneurs provide payment information and may also post publicly visible comments and updates on the Campaign page. Backers may also provide information needed by the Entrepreneur to send a reward to a Backer such as name, email address and mailing address.

Users who create an Indiegogo account also provide us with information such as an email address, name and country. In addition we may collect location and activity information from all Users, including visitors to the Indiegogo platform. For more information on the data we collect from and about Users, please see our Privacy Policy.

Data Retention Information

Indiegogo retains different types of information for different time periods, in accordance with our Terms of Service and Privacy Policy. Some information (e.g., IP logs) may only be stored for a very brief period of time.

Some information we store is automatically collected, while other information is provided at the users discretion. Although we do store this information, we cannot guarantee its accuracy. For example, the user may have created a profile or multiple profiles with inaccurate or fake information. More information on the information Indiegogo collects can be found in our Privacy Policy.

For more information on data accessible after Indiegogo has deactivated a user account can be found here. Content deleted by account holders (e.g., videos, text, photos) is generally not available.

Preservation Requests

We accept requests from law enforcement to preserve records, which constitute potentially relevant evidence in legal proceedings. We will preserve, but not disclose, a temporary snapshot of the relevant account records for 90 days pending service of valid legal process.Preservation requests, in accordance with applicable law, should:

be signed by the requesting official;

have a valid return official email address; and be sent on law enforcement letterhead;

include the name, username, email address, URL of the subject Indiegogo profile, or any information that can help Indiegogo identify the account(s) subject to the preservation request

We may honor requests for extensions of preservation requests, but encourage law enforcement agencies to seek records through the appropriate channels in a timely manner, as we cannot guarantee that requested information will be available.

Law enforcement and government preservation requests for user information may be submitted through our Law Enforcement and Subpoena Requests form. You can find further instructions below.

Requests for Indiegogo Account Information

Requests for user account information from law enforcement should be directed to our corporate service agent, Corporation Service Company ("CSC"), their contact information is below. Indiegogo responds to valid legal process issued in compliance with applicable law.

Private Information Requires a Subpoena or Court Order

Non-public information about Indiegogo users will not be released to law enforcement except in response to appropriate legal process such as a subpoena, court order, or other valid legal process.

What details must be included in account information requests?

Requests for user account information in accordance with applicable law, are required to include the following information:

Include the name, username, email address, URL of the subject Indiegogo profile, or any information that can help Indiegogo identify the account(s) subject to the preservation request

Provide details about what specific information is requested (e.g., basic account or transaction information) and its relationship to your investigation;

NOTE: Please ensure that the information you seek is not publicly available (e.g., publicly visible on a campaign page). We are unable to process overly broad or vague requests.

Include a valid official email address (e.g., [email protected]) so we may get back in touch with you upon receipt of your legal process;

Be issued on law enforcement letterhead.

Law enforcement and government requests for user information may be submitted through ourLaw Enforcement and Subpoena Requests form. You can find further instructions below.

Production of Records

Unless otherwise agreed upon, we currently provide responsive records in electronic format (i.e., text files that can be opened with any word processing software such as Word or TextEdit, .png or .jpeg files, Excel or .csv files, or .pdf files).

Cost Reimbursement

Indiegogo may seek reimbursement for costs associated with information produced pursuant to legal process and as permitted by law (e.g. under 18 U.S.C. 2706 ).

Content Removal Requests

All legal requests, including preservations and requests for account or transactional information, may be submitted via Indiegogo's Law Enforcement and Subpoena Requests form available here.

If you experience issues with our Legal Request Submissions form, you may contact us at the below address or through the general contact form found here.

Receipt of correspondence by this means is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service.

Other general inquiries from law enforcement or government officials can be submitted through the general contact form found here.

Non-Law Enforcement Requests

Non-law enforcement requests should be submitted through our contact form.

Contact Information

For service of process

Corporation Service Company2710 Gateway Oaks Drive, Suite 150NSacramento, California 95833-3502Attention: Indiegogo, Inc. - Subpoena

Indiegogo's address

Indiegogo, Inc.c/o Legal Department965 Mission St., 6th FloorSan Francisco, CA 94103

Receipt of correspondence by any of these means is for convenience only and does not waive any objections, including the lack of jurisdiction or proper service.

Please note: Your credit card will be charged the contribution amount immediately if your transaction was successful, not at the end of the campaign.

Thank you for being part of our backer community and bringing ideas to life! If your contribution is successful, an automatic confirmation email will be sent to the email address you provided during the contribution process.

Any successful contributions will also be recorded on your individual Indiegogo account. If you did not have an Indiegogo account when you made your contribution, an Indiegogo account was created for you after you submitted your email address during the contribution process. If you do not remember your password, or if you did not have a password set for you when you contributed to the campaign, click here to have a password reset email sent to you. Be sure to use the email address that you used when you first contributed.

To locate and keep track of your contributions:

Log in

Click on "Hi [your name]", to the left of the search bar

Click "My Contributions" in the drop-down menu

Click the "Contributions" tab

All your contributions will be listed on your Contributions tab. If you do not see your contribution listed here, then your contribution attempt may have been unsuccessful. To find out what to do if your contribution is unsuccessful, please see: Common Contribution Errors

For Information on Refunds, see: Refunds: Can I get my money back?

Backers contribute to campaign owners, not to Indiegogo. However, Indiegogo is able to refund your contribution before any of the following occur:

The contribution funds were disbursed to the campaign owner;

The campaign ends; or

The perk(s) is Locked, which means the campaign owner has indicated the perk(s) is ready for shipment, or Shipped by the campaign owner.

In the event that the campaign has ended and Indiegogo has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy. Indiegogo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and the method of refund. Visit the following link for information on how to contact the campaign owner.

For InDemand campaigns, backers may request a refund from Indiegogo up to ten (10) days after the contribution was made unless the perk(s) has been Locked or Shipped by the campaign owner. Any refund or return requests made after the 10th day must be directed to the campaign owner and will be subject to the campaign's separate refund/return policy (if any).

Indiegogo reserves the right to terminate user accounts and remove campaigns for any abuse of this Refund Policy. In the event that Indiegogo has found a campaign violates the Terms of Use and Indiegogo still has the campaigns funds, we may at any time take action we deem appropriate, in our sole discretion, including but not limited to, issuing refunds to backers from the campaigns funds.

Please note that perks offered under the Guaranteed Delivery program are handled under the Guaranteed Delivery Policy.

I'm eligible for a refund. How do I request one?

You can request a refund directly from your confirmation email or from your Indiegogo account. To request a refund, please follow these steps. Refunds will be issued based on the payment method used for the contribution, and may take up to five (5) business days to appear on your statement.

Please note that if you backed a fixed funding campaign that did not meet its goal, you will automatically receive a refund within five (5) business days. You do not need to request a refund.

I'm not eligible for a refund but I want one. What do I do?

If you are not eligible for a refund from Indiegogo under our Refund Policy, you should contact the campaign owner to inquire whether they are able to provide you a refund. Indiegogo is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund.

What happens if I canceled the credit card I used to make my original contribution? How will I get my refund?

Your refund will still be sent back to the issuer of your original credit card and the bank will determine the best method of remitting the balance to you. The issuing bank will determine how to get the funds to you, so please contact them directly.

I haven't seen the refund credited to my credit card, what should I do?

If you processed a refund through your Indiegogo account, and have not yet seen the refund as a credit on your credit card statement within five (5) business days, please contact us at indiegogo.com/contact.

If you contributed to a fixed funding campaign that did not meet its goal and you did not receive your refund within five (5) business days, please contact Indiegogo support at indiegogo.com/contact. There are many reasons that the refund may not have been credited to your account and we will work with you to ensure that you receive a refund.

I'm a campaign owner. Can I refund backers when they ask?

Please see here for instructions on how to refund individual Backers to your campaign.

All campaigns must have a bank account in order to receive funds.

Important Things to Know About Bank Account Set Up:

You will be required to complete the bank form found on the Funding tab of your campaign prior to launching. If the bank form is not completed, you will not be able to launch your campaign.

If you are raising money for someone else, we ask that you enter their bank account information or add them to your campaign team as an editor so they have access to enter their bank account information. This way we can ensure that the funds raised can be sent to them directly.

Indiegogo is not able to verify the accuracy of the bank information you provide. To ensure accuracy of the information you provide us, please confirm the relevant details with your bank, before entering your Bank account information into the Bank Form on your campaign.

Be sure to select the correct country option for both your bank country and where you legally reside when first creating your campaign. These fields cannot be changed, see here for more information.

Once you select your funding type (Individual, Business or Nonprofit) this field cannot be updated.

Where to Enter your Bank Information?

You will be able to provide your bank information on your campaign editor's Funding tab as soon asyou create your campaign.

Login to your Indiegogo account and visit your campaign page

Click 'Campaign Editor' on the sidebar of your campaign page

Click the 'Funding' tab in the sidebar

Provide information about your bank

Click 'Save Bank Form'

What Type of Bank Account Can I Use?

You can use a personal or business checking account.

Important notes:

Please ensure you discuss receiving funds from Indiegogo with your bank to ensure your account is set up to receive them. Indiegogo is not responsible for customers' inability to receive funds due to limitations in place by their bank.

Indiegogo is not able to disburse funds to virtual bank accounts or third-party money sending services such as PayPal, Payoneer, Venmo etc.

What Bank Account Information Do I Need to Provide?

The bank information you need to provide depends on the bank account country you selected when creating your campaign.

United States:

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Fund Recipient's SSN

Address

Account Number

Routing Number

(If applicable) Business Name

(If applicable) Business EIN

Australia:

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Address

BSB Number

Account Number

(If applicable) Business Name

(If applicable) Business EIN/Tax ID

Austria, Belgium, Denmark, Germany, Finland, France, Republic of Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, or United Kingdom:

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Address

IBAN

(If applicable) Business Name

(If applicable) Business EIN/Tax ID

Canada:

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Social Insurance Number

Address

Branch Transit Number

Account Number

(If applicable) Business Name

(If applicable) Business EIN/Tax ID

Hong Kong:

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Hong Kong Identity Card Number

Address

Clearing Code

Branch Code

Account Number

(If applicable) Business Name

(If applicable) Business EIN/Tax ID

United Kingdom (currency GBP):

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Address

Sort Code

Account Number

(If applicable) Business Name

(If applicable) Business EIN/Tax ID

Singapore:

Fund Recipient's Name (Not a business name)

Fund Recipient'sDate of Birth

Address

Singapore Identity Card Number

Bank Code

Branch Code

Account Number

(If applicable) Business Name

(If applicable) Business EIN/Tax ID

Account Number / IBAN

Your bank account number is at the bottom of a check. Alternatively, it can usually be found on your paper bank statements. For bank accounts in some locations, you will be required to provide an IBAN, or International Bank Account Number. The IBAN is the same as your bank account number, but with a few extra numbers at the beginning. Please contact your bank if you need help with your account number and/or IBAN.

We will ask you to enter your bank account number twice, to help catch any errors.

Routing Number (or ABA)

Your electronic routing number is a 9-digit code that identifies your bank. Please note, we require your electronic routing number, not your paper or wire routing number. Your routing number must start with two digits in the following range:

00 - 12, 21- 32, 61 - 72, 80

We will not be able to disburse funds if the first two digits of your routing number do not fall within that range. If you are unsure of which routing number to use, please contact your bank. You can usually find your routing number on the bottom of a check.

Where is My Perk?

Receiving your perk(s) often takes time! Selecting a perk as a part of your contribution is not the same thing as buying something online. Perks may require much more than just money to develop, manufacture and distribute.

It's important to be aware of the work and timelines between the time you contribute and when a campaigner may be able to fulfill your perk. For more information on this, see What's the campaigner doing? I'm waiting for my perk!

Perks are offers made and managed solely by campaign owners. Indiegogo does not run campaigns nor does Indiegogo fulfill perks.If you want to inquire about the status of a perk, please contact the campaign owner directly.

Check the Updates tab

Campaign owners are encouraged to update their backerson the status of their perk deliveries by sending out campaign updates. If you had chosen to opt out of receiving campaign updates during the contribution process or have since unsubscribed from campaign updates, these updates are still posted on the campaign page, under the Updates tab. We recommend checking to see if the campaign owner has posted any information about perk shipping schedules.

Contact the Campaign Owner

Since campaign owners manage perks, please contact the campaign owner directly to find out the status of your perk.If you have an Indiegogo account and have contributed to the campaign, you can post a comment to the campaign page, or you can send a direct message to the campaign owner:

To post a comment:

Go to the Campaign page

Click on the Comments tab, type in your comment and click "Add a Comment"

If you would like to keep the comment private so that only the campaign owner can see it, click the box that says, keep private before adding a comment.

Note: 500 character count limit on comments

You will only be able to send a comment to the campaign owner if you have contributed to their campaign or are on the same campaign team.

To send a direct message:

Log into your Indiegogo account

Go to the Campaign page, and click on the "Contact" link underneath the pitch video / image

Type your message in the field, and click 'Send Message'

Note: 500 character count limit on Direct Messages

Please note: If you have an Indiegogo account, but are not a backer or member of the campaign team, you will not be able to post a comment on the campaign page or send a direct message.

If you do not have an Indiegogo account, you will not be able to comment on campaigns or direct message campaign owners on our platform.

What if I Don't Receive My Perk?

Indiegogo is unable to guarantee that projects will succeed or that perks will be delivered or deemed satisfactory.

However, Campaign owners are required by our Terms of Use to fulfill their perks. If a campaign owner does not fulfill a perk and has been unresponsive, please notify Indiegogo. We will get in touch with the campaign owner to reiterate to them their obligations as a campaign owner.

Indiegogo is not able to mediate disputes between customers, including those related to refunds or the fulfillment of perks. If you are unable to arrive at a resolution, you may also use our Terms of Use in a U.S. court of law, should you choose to take any legal action against the campaign team.

Note: This article does not constitute as legal advice. We recommend for you to consult with your attorney before taking any legal action

Related Links:

For more information about our policies, please review our Terms of Use.

For information about seeking a refund for your contribution, please see: Refunds

Perks are a great tool for campaigners to engage fans, build trust and provide an opportunity for more people to get involved. You can offer one-of-a-kind experiences, special acknowledgments or limited supply products. Use your Perks to increase demand for your campaign. Exclusive perks allow you to create that sense of urgency that prompts people to contribute right here and right now.

Your Campaign'sDashboard makes it easy to manage your Perks through different life cycles of your campaign. The Campaign Dashboard is available on Live campaigns.

Login to Indiegogo

Select 'Hi [your name]' located next to the search bar

Select 'My Campaigns' and then click 'Edit Campaign' from the 'Actions' Drop-Down, forthe campaign you'd like to view

Once on the Campaign Editor, selectthe 'Perks' Tab from the left side bar

The Perks tab provides you with an easy view of all Perks you have offered on your campaign. It offers you a chance to view the name, description, number of Perks claimed, the dollar amount of each Perk, and how much money each Perk has raised, so far. This tab should help you to optimize your campaign by seeing which Perks are popular.

How to set a Featured Perk

Offering a Featured perkprovides you with a way to highlight your campaigns most popular Perk, or the Perk that is the main focus of the campaign. The Perk that is selected as the Featured Perk will have a Featured Perk label and will be listed at the top of your campaigns Perk list.

Login to Indiegogo and select 'Hi [your name]' next to the search bar

Select 'My Campaigns' and then click 'Edit Campaign' from the 'Actions' Drop-Down, forthe campaign you'd like to view

Once on the Campaign Editor, selectthe Perks Tab

Click on the overflow menu (three dot icon) for the perk you want to feature

Click 'Set as featured perk'

Be sure to click 'Save Changes'

Complete Overview of Removed and Claimed Perks

Once a Perk is claimed by a contributor, you cannot edit it. You are obligated to fulfill the Perk once it is claimed. However, we let you remove a claimed Perk from public view and replace it with a new one. The removed perk will then be archived on your campaign's Dashboard's Perk tab so that you can keep track of what Perks have been used throughout your campaign and how many have been claimed. Under the Perk tab, you also find a record of the perk description -- which makes it easier to fulfill your Perks later.

Indiegogo charges a five percent (5%) platform fee on all funds raised for your campaign. Fees are calculated and deducted from the funds you actually raise (not the goal you set). Our payment processor also charges a processing fee that varies according to your location and currency. Here's all the information you need about Indiegogo's fees and pricing.

Currency

Transaction Fee

Transfer Fee

USD (with US bank account)

2.9%*+$0.30

$0 USD

CAD

2.9%*+$0.30

$25 CAD

EUR

2.9%*+0.30

25

GBP

2.9%*+0.30

25

AUD

2.9%*+$0.30

$25 AUD

HKD

3.9%*+$2

$200 HKD

CHF

2.9%*+Fr 0.30

Fr 25 CHF

DKK

2.9%*+Kr 3

Kr 175 DKK

NOK

2.9%*+Kr 3

Kr 225 NOK

SEK

2.9%*+Kr 3

Kr 250 SEK

SGD

3.9%*+$0.30

$50 SGD

*Payment processors may charge additional fees for contributions coming from outside the campaign owner's country. Please see Stripe's Terms of Use for more information.

Let's break down our fees in more detail.

Platform Fee: Indiegogo charges a 5% platform fee across all crowdfunding campaigns. If you are in our InDemand program and ran your campaign on Indiegogo, your platform fee remains 5%. If you ran your first campaign on another platform before joining our InDemand program, your platform fee is 8%.Please note that you may have a different platform fee if agreed upon by you and Indiegogo.

Transaction Fees: Each contribution your campaign receives is subject to a transaction fee charged by the payment processor. Transaction fees depend on the location of your bank account and the currency in which you raise funds. There may be additional fees charged by the credit card networks and payment processors if contributions are made via a non-local credit card. Please visit Stripe's Terms of Use for more information on their fees.

Transfer Fee: Transfer fees, or Bank Delivery Fees, are applied each time we send funds to your bank account.

Please note:

Your bank may charge additional fees such as currency conversion, wire fees, etc. Indiegogo always recommends you contact your bank for more information before entering your bank account information on your campaign. Indiegogo is not responsible for fees incurred by the campaigner as a result of a disbursement - including currency conversion, processing fees, or other bank/financial institution fees.

There are no fees applied to Fixed Funding campaigns that don't meet their goal - all backers are refunded within 5 business days from the campaign's end date.

Google Analytics can be used to provide valuable data about the performance of your campaign and behavior of its visitors. While Indiegogo offers campaigners access to a powerful Dashboard that provides vital analytics to their campaign, many find it useful to supplement this data with that of Google Analytics. In addition to the basic tracking features provided by Google, youll also have access to Ecommerce and UTM code tracking. Though the full scope of using all of Google Analytics powerful features is far outside of this article, well cover how to set up Google Analytics to start gathering data from your campaign. There is a wealth of information available on the web for those that would like to delve into more advanced uses - wed recommend Googles Analytics Training and Support page as a great place to start. Since Google Analytics is a third-party service, we are unable to provide support in interpreting that data that it collects.

Creating a Google Analytics Tag

Before you can enable Google Analytics for your campaign, youll need to create an account on the Google Analytics site if youdon'talready have one. If this is the first timeyou'velogged into your account, youll be directed to answer a few questions in order to generate your Tracking ID.

URL Builder

You can use whatever titles you would like for the Account Name and Website Name fields. For the Website URL, be sure that you have selected https:// and then enter the full URL of your campaign. The other fields are optional and can be set to whatever you would like. Once you have the form filled out, click on the Get Tracking ID button at the bottom of the page. Youll be taken to the main page of your account where youll see your Tracking ID - this will be the code that begins with UA- followed by a string of numbers. Now that you have your Tracking ID, we can get that added to your Indiegogo campaign.

How to Add Your Tracking ID to Your Campaign

Adding your Google Analytics Tracking ID to your campaign is simple! Just log into your Indiegogo account and click on My Campaigns in the menu at the top right of the page. Find the campaign that youd like to set up and choose Edit from the Actions drop-down list. Onceyou'vegot the campaign edit page up, click on the Extras tab from the left side bar. Scroll down to the Google Analytics section and paste your Tracking ID into the field there. Once you save your changes, your campaign is set up to start sending data to Google. Data will not be sent to Google until your campaign is live.

Using UTM Tracking Codes

UTM tracking codes allow you to create custom URLs that can be used to track custom data such as a source, medium and campaign name using Google Analytics. This can be used to show you how visitors ended up at your campaign. They are often used in conjunction with running digital marketing campaigns.

We recommend using Googles to create your custom URLs. You will end up with a URL that has additional parameters appended to it. When people use this URL to visit your campaign, those additional parameters will be tracked in your Google Analytics account. To view the data that is collected from your custom URLs, go to Acquisition on the menu in Google Analytics, click on Campaigns and then on All Campaigns.

Ecommerce Tracking

Ecommerce tracking is used to track a visitors transaction data. This can allow you to see data on revenue as well as be used in conjunction with UTM tracking codes to view revenue sources. In order to utilize the Ecommerce tracking feature, you must first enable it in Google Analytics. This can be done by going to the Admin section in Google Analytics, choosing the Account and Property that you set up for your Indiegogo campaign and then clicking on Ecommerce Settings to the right. From there, youll want to switch Enable Ecommerce to On and then click on the Next Step button to save the change.

Your Ecommerce data can be viewed by navigating to the Conversions section of your Google Analytics menu and then selecting Ecommerce. This will give you an overview of all of the transaction data that has been collected for your campaign.

If youre making use of UTM tracking codes as part of your digital marketing strategy, you can get an idea of how your custom URLs are performing monetarily by navigating to Acquisition in the menu, then All Traffic and then clicking on Source/Medium. This will show you your revenue data based off of the parameters of your custom URLs along with any other sources.

Accuracy of Analytics

Its important to keep in mind that although quite powerful, Google Analytics can only provide you with data on traffic that it sees. Many privacy conscious users have tools in their browsers that specifically block this kind of tracking. In addition, these tracking events occur on specific pages - if a visitor does not reach a certain page their traffic data will not be collected. If a user were to end their session before being redirected to Indiegogo, data on that conversion would be lost in Google Analytics. Consider these cases when youre comparing data between your Indiegogo Dashboard and Google Analytics.

You should now be armed with the basics to start making use of Google Analytics to provide more insights to your campaign and help push your digital marketing strategies to success!

Indiegogo's approach to Trust & Safety involves different safeguarding tools, our Trust & Safety team, and you! We count on our global community to work together to provide a safe, secure, and trusted platform.

Our Trust & Safety team regularly runs automated and manual reviews. In addition to routine reviews, our team investigates feedback and concerns from our community and partners.

We often get asked about the feasibility of projects and, while we may not review every project, we will work with the campaign owner directly if we receive questions or concerns. We encourage backers to learn more about the project by looking at the campaign story, team profiles, updates, and comments to get a good sense of what youre backing. Please read tips for how to evaluate a campaign. Also, backers should ask questions to campaign owners through direct message or comment.

If something looks wrong to you, let us know! Use the"Let us know" link, located on the bottom of every campaign, to report the campaign to our Trust & Safety Team. The Trust & Safety team monitors feedback in order to determine the correct course of action to protect our community.

Related Links

For more on Trust & Safety, please visit indiegogo.com/trust.

For more information on our Terms of Use, please visit: Indiegogo's Terms of Use.

For steps to evaluate a campaign, please visit: How to Evaluate a Campaign.

Slava Rubin, Indiegogo's co-founder, on Trust and the Future of Open Funding.

Who is eligible to run a campaign using Hong Kong Dollar?

If you are a campaigner with a legal residence or business entity, and bank account in Hong Kong, your campaign will run in Hong Kong Dollar (HKD).

If your business is located in China, Macau, or Taiwan, you must have a business entity and bank account in Hong Kong to run on Indiegogo. Your campaign will run in Hong Kong Dollar.

If I am located in China, Macau, Taiwan, or Hong Kong, can I run a campaign in US Dollar?

No. Campaigns from Hong Kong can only run in Hong Kong Dollar. In order to run a campaign from China, Macau, or Taiwan on Indiegogo, you must fulfill the above requirements and your campaign will run in Hong Kong Dollar.

What are the fees associated with Hong Kong Dollar?

In addition to the Indiegogo platform fee, the transaction fee is 3.9% plus $2 HKD per transaction. There is also a $200 HKD transfer fee for each disbursement. For more information on Indiegogo fees, please see this article.

Payment processors may charge an additional fee for contributions coming from outside of Hong Kong. Please see Stripe's Terms of Use for more information.

When a backer contributes to a campaign, will they be charged in their local currency or in Hong Kong Dollar?

A backer can view the campaign in their local currency but will be charged in HKD. Their bank may also charge an additional currency conversion fee.

Campaigns are run by their individual Campaign Owners, not by Indiegogo. As such, they are best able to help answer any questions you might have about their project or perks they are offering!

If you have any questions or concerns about a particular campaign, or perks offered in a campaign, or claims made in a campaign, we recommend that you get in touch with the campaign owner directly.If you have an Indiegogo account and have contributed to the campaign, you can post a comment to the campaign page, or you can send a direct message to the campaign owner:

Backer: How to Post a Comment

Backer: How to Send A Direct Message

Not A Backer: Have a Question for a Campaigner

BACKER: HOW TO POST A COMMENT

You will only be able to post a comment on the campaign page if you have an Indiegogo account and are a backer of that campaign, or are on the same campaign team. To post a comment:

Log in your Indiegogo account

Go to the Campaign Home page

Click on the Comments tab, type in your comment and click "Add a Comment."

The campaign owner has the ability to reply directly to your comment, on the comments tab.

BACKER: HOW TO SEND A DIRECT MESSAGE

You will only be able to send a direct message to the Campaign Ownerif you have an Indiegogo account and are a backer of that campaign, or are on the same campaign team. As a Backer of a campaign, you can send a direct message to the campaigner, by following these steps:

Log into your Indiegogo account used to make the contribution (if necessary, you can set a password here )

Go to the Campaign page, and click on the 'Ask a question' link, located below the Campaigner's Name

Type your message in the field

Ensure you check the 'I am not a robot' box and/or complete the captcha as listed

Click 'Send Message' and see confirmation the message was sent

* The campaign owner will receive an email notification of your message, and can choose to reply to the email thread. By sending this message you'll share your email address and the campaign owner can respond directly via email to your message.

* Please note, Direct Messages have a character count limit of 500 characters.

How to Check if Your Contribution is Tax-Deductible

Not a Backer: Have a question for the Campaigner?

If you have an Indiegogo account, but are not a Backeror member of the campaign team, you will not be able to post a comment on the campaign page or send a Direct Message to the Campaign Owner.

You may be able to contact the campaigner through a website, or other social media account if the Campaigner has listed them on their campaign page. If they have added these sites to their campaign, you can find them located under the "More" link,located below the Campaigners Name. If there are no website or social media links listed there, this means the Campaigner has chosen not to include these points of contact.

Related Links:

Backer FAQ

How to Check on Your Perks

What is ID Verification?

Before we can send you your campaign funds, you may be required to complete certain checks to verify your identity and information. Any company that collects and sends out money needs to complete a series of checks, known as Know Your Customer, or KYC. It's part of our obligation to government agencies with regard to OFAC (Office of Foreign Assets Control) and anti-money laundering policies.

When will I have to complete my verification?

If you are raising funds in USD, and your country of residence or bank account country is outside of the US, you will be able to start the verification process after your campaign has raised at least our minimum disbursement amount. Note, this is only applicable to USD campaigns that have launched before August 12th, 2019.

How will I know that I have to do this?

If you meet the above requirements, we'll send you an email to let you know that you need to complete some additional verification steps. You will two weeks from the date we send you an email to finish your verification. We will remind you every 72 hours until your verification is complete.

here

You can also find the link to verify your identity on the Funding tab of your Campaign Editor.

If you don't verify your information within the two week timeframe, we won't be able to send your funds and your campaign may be interrupted.

I'm running my campaign under my company name. Whose information do I use?

According to our Terms of Use, the campaign owner is legally responsible for your project. Please use the name and identity information of the Legal Representative of the campaign or the Owner/Director of your business. If your company is working with an agency, and an agency representative is listed as the campaign owner, please use the information of the actual person at your company responsible for your campaign.

How do I complete this process?

When you click the link from the email you receive from Indiegogo or the link on your Funding page, you'll be directed to Onfido, our third-party partner for ID Verification. Follow their instructions to complete the process. For a list of supported documents they accept, please see their list . All the documents you submit should be in color, readable, and unobstructed. Please note that it may take several business days for them to confirm your verification once you submit your information.

What documents will I need to provide?

You will be asked to upload a government-issued photo ID. You'll need to upload this in JPG, PNG, or PDF format. Please make sure you upload a clear, readable, color photo. In some cases, we may ask you to return and upload additional information, in which case we'll notify you via email.

How do I know my submission was successful?

If your submission is successful, you'll see that you've completed your ID Verification on the Funding tab of your Campaign Editor. If your submission is rejected, Indiegogo will send you an email to let you know how to resubmit your documents or any other next steps.

Indiegogo is the only crowdfunding platform where you have the option to keep all your funds even when your campaign does not reach its goal.

Flexible Funding: Keep Your Money No Matter What

Choose flexible funding if any amount of money will help you reach your campaign objective and you'll still be able to fulfill your perks. Flexible funding is suitable for almost all the campaigns on Indiegogo. With flexible funding, you keep all funds, even if you do not meet your goal!

If you decide to choose flexible funding, make sure you communicate regularly with your backers. For more information on giving your backers excellent support, see our article here.

For more information on the payment options available to you depending on your campaign's currency and funding structure, please see our article here.

Fixed Funding: Keep Your Money Only if You Meet Your Goal

If flexible funding doesn't seem right for you and you have a strict go/no-go threshold, you can run a fixed funding campaign instead. With a fixed funding campaign, you only keep the funds you raise if you meet your funding goal. If your campaign does not meet its goal by its deadline, all your backers will be refunded by Indiegogo within 5-7 business days.

Choose fixed funding only if your campaign objective requires a minimum amount of money to be accomplished, and if you cannot fulfill your perks without raising the full goal amount.

Choose your funding structure wisely, as it cannot be changed once you launch your campaign.

Please note that the minimum goal amount for a campaign, regardless of whether you choose fixed or flexible funding, is 500 (USD/CAD/GBR/EUR/AUD).

For details on pricing, please see our help article Fees & Pricing.

Why can't I find my campaign?

On Indiegogo search works by campaign title. If you are unable to find your campaign by title, you may not have enough activity on your campaign page. After the first 48 hours, your campaign needs at least two contributions to be searchable on Indiegogo.

Why can't I find my friend on your site?

Profile names are not searchable, but your friend should be able to send you the link to their campaign!

Can I just look for Video Game campaigns?

The search function looks for titles, not keywords, but you might find what youre looking for by refiningyour search: simply selectone of the categories on our Explore page.

Why can't I find my company name in search?

Unless your company name is in your campaigns title, itwon'tbe searchable. If you want to add your company name to your title, you can do so, but note that changing your title will also change your URL, so choose wisely!

Campaigns are not guaranteed to be listed in search. If your campaign is not appearing in search, we recommend you find ways to activate your community to increase engagement on your campaign. Your campaign will still be accessible via your campaign URL- be sure to share the URL with your network and community!

Indiegogo is unable to guarantee that projects will succeed or that perks will be delivered or deemed satisfactory.

By contributing to a campaign you are supporting an idea, project, or cause you care about and want to help make happen.Like anyone getting in on an early-stage project, you accept the risk that the project may experiences changes, delays, unforeseen challenges, and it's possible that a project you fund might not come to fruition. We leave it up to you to make your own judgment about a campaigns merits before making a contribution.

However, if a project is unable to deliver the perks or promises made in the campaign, Indiegogo will look at how the campaigner communicates to determine whether the campaign owner is keeping their community updated about their progress- even if the project falls through.

While Indiegogo cannot compel a campaigner to act in a certain way, if a campaigner is uncommunicative or does not work with contributors, we may take steps to restrict the campaigners ability to use the platform in the future.

Backing a crowdfunding project is exciting because you get to support a brand new startup or creative endeavor that might change the world.

But the reality is that any business - whether completely new or very established - might fail. If you want to contribute to a project for the latest and most exciting innovations, it's a risk you have to take. This is why it's important to evaluate a campaign and assess any possible risks before deciding to back them.

Communicate with Campaigner

If project doesn't succeed, campaign owners are expected to explain the situation to their backers quickly and clearly. In the event that a campaigner cannot fulfill the perks they promised, they are required by our Terms of Use to work with their contributors to find the next best option. We've seen campaigners offer a variety of solutions, including a full or partial refund, alternative perks, or discounts on a similar product.

Resolve Disputes

We always encourage our community to resolve disputes without turning to litigation, but if you're still not satisfied with the alternative you're offered, you can use our Terms of Use to bring a suit against the campaigner. If you choose this course of action it is best to consult your legal counsel.

Please note that while we are committed to keeping our platform safe and trusted, Indiegogo is not able to mediate disputes between customers, including those regarding refunds or the fulfillment of perks.

Disclaimer: This article does not constitute legal advice. We recommend for you to consult with your attorney before taking legal action against any party.

If you are are trying to make changes to your Indiegogo account, please read the information below. If you are trying to change your email subscription settings, please see this article.

Can I deactivate my account and what does 'deactivating' mean?

If you deactivate your account, you will no longer be able to login, manage your contributions, and will lose any created campaigns. All comments, referrals, social media connections, and newsletter subscriptions will be removed. You'll need to create a new account if you wish to use Indiegogo in the future, but previous account information won't be restored to you.

If your account is not connected to a live or ended campaign, you can deactivate your account by following these steps:

Log into your Indiegogo account

Click on your name in the top right corner

Select Settings from the drop-down menu

Scroll down to the section 'Deactivate Your Account'

If your account is eligible for deactivation, you will see a button to deactivate your account

click here

Review the information that appears and confirm your account deactivation

Please note that the owner of any campaigns you backed will still have access to your name, email, shipping address, and phone number (where applicable) for fulfillment purposes, and may use these to contact you. Indiegogo may also retain your data by law or for necessary business reasons. Also note that we cannot deactivate accounts associated with campaigns that have raised funds. Learn more about how we use and manage your information in our Privacy Policy.

I have multiple Indiegogo accounts under different email addresses. How does this happen?

Indiegogo accounts are created every time you use a unique email address on the site. If you have more than one account, your other account(s) could have been created for the following reasons:

You back a campaign or create a new account using a different email address

You logged in using a Facebook account associated with a different email address

You used Apple Pay to back a campaign and your Apple Pay account is associated with a different email address

You used Google Pay to back a campaign and your Google Pay account is associated with a different email address

You misspelled your email address

You used autofill on your contribution and it filled in an incorrect email address

Can my accounts be combined?

Unfortunately, Indiegogo does not merge accounts into a single account or move individual transactions from one account to another. Contributionsmust be managed from the email address associated with the transaction. If you have access to the email addresses on your separate Indiegogo accounts and need help logging in to Indiegogo, to reset your password.

What if I don't have access to the email address on my account?

If you remember the password associated with your Indiegogo account, you are welcome to login with the old email address and password. You'll then be able to update the email address on the account to a new one and manage your account.

If you do not remember the password to your Indiegogo account, unfortunately you will not be able to manage this account and any contributions you made will remain associated with this account. You would need to gain access to the email account to be able to reset your Indiegogo account password and manage this Indiegogo account.

Our Community Guidelines provides a comprehensive list of perks that cannot be offered by campaigners. We asked our experts from our Trust & Safety team to shed some more light on what you as a campaigner have to consider when you set up your campaign and list of perks:

Can I offer a raffle or lottery?

Campaign owners are not allowed to offer any form of lottery or gambling. For example, a perk offering a raffle ticket to win a car is not allowed on your campaign.

A good alternative is to run a referral contest. Information on referral contests can be found here.

Can I offer alcohol?

Campaign owners are not allowed to offer any alcoholic consumer products; This includes perks such as wine, beer or hard liquors.

As an alternative, campaign owners may offer vouchers or memberships offering physical delivery or in-store pickup of the alcoholic consumer products.Please note that vouchers are only available for alcohol and not any other prohibited perks.

Can I offer my contributors shares in my venture or a return on their investment?

Campaign owners are not allowed to offer any form of "security" (as such term is defined in the Securities Act of 1933). This means that campaign owners are not allowed to offer perks such as notes, stocks, treasury stocks, security futures, security-based swaps, bonds or debentures. For a comprehensive list, please take a look at the Securities Act of 1933 on the SEC website.

Can I offer my contributors a share of future profits?

Campaign owners are not allowed to offer any form of financial incentive or participation in any profit sharing; financial incentives include items such as prepaid debit cards, bullion, pure cash, bitcoin and other cryptocurrency. Memberships and discounts are all acceptable.

Can I offer weapons or related items?

Campaign owners are not allowed to offer any weapons, ammunition and related accessories. This means campaign owners may not offer perks such as firearms, knives, brass knuckles, or other weapons. Related accessories include holsters, scopes, storage cases and gunpowder. Safety-enhancing perks such as gun safes, bulletproof vests and riot gear are acceptable. Memberships to firing ranges and range time are also acceptable.

Can I offer vaporizers or pipes?

Campaign owners are not allowed to offer any controlled substances such as CBD products or drug paraphernalia. Campaign owners cannot offer perks such as hookah pipes, grinders, vaporizers, pipes, bongs, marijuana, cigarette paper, syringes, prescription drugs or any other devices that are intended to be used primarily to enhance or facilitate the consumption of controlled substances.

Can I offer my contributors a plane ticket to come visit me and my project?

It depends. You are more than welcome to offer perks that involve flights provided by authorized airlines. However, campaign owners are not permitted to launch an airline or issue tickets that have not been authorized by the US Department of Transportation.

What if I have a question about something not mentioned above?

Contact us at [email protected] and well be happy to help you out! As this list is not comprehensive, please also visit our Community Guidelines for more details.

Why do I need to provide my Social Security Number?

Stripe, our credit card payment processor, also helps us disburse funds to you. Any organization that sends fundsto individuals, businesses, etc., is requiredto collect and verify information about people, known as Know Your Customer (or KYC) checks. To perform these checks, Stripe needs to gather certain information so they can verify your identity. Stripe first attempts to verify you off of the minimum requested information (legal name, date of birth (DOB), and last 4 of your Social Security Number (SSN)).

Whyis Stripe asking for my full SSN?

Sometimes Stripe needs to collect a little more information about a customer to fulfill these KYC checks, which is why they ask for your full SSN and government issued ID. We unfortunately don't know why verification might not have happened right away for you. One quick thing you can do is double check that all the information you've provided is enteredexactly as it is with the IRS and Social Security Administration. If you notice any errors, please contact our User Operations team for assistance.

Please also note that according to our Terms of Use, users between the ages of 13 and 17 can only use Indiegogo with permission from a parent or legal guardian.For users located in the European Union, you must be at least 16 years old to use Indiegogo. If you are under 18, and Stripe has been unable to verify you, please contact us for assistance.

I have a US bank account, but no SSN. What do I do?

We definitely understand there are people with US bank accounts who might not have an SSN, such as foreign students studying in the US. In this case, please enter your ITIN. If you have any trouble with this, please don't hesitate to contact us.

I'm raising funds for a business/nonprofit organization. Do I still need to provide my SSN?

If you're raising funds for a nonprofit, business, or other organization, Stripe will still need to verify the representative of the funds. When setting up your campaign, please enter someone connected with the organization in the legal name and DOB fields. Preferably this is the director, owner, etc., but could also be a treasurer or other member. Once you have started raising funds and are at the point you need to add additional information, please have the representative enter their SSN.

Are campaign owners or team members allowed to contribute to their own campaign?No. Contributing to your own campaign is prohibited on our platform. Our payment processor, Stripe, prohibits self-contributions and can take actions including rejecting payments that they identify as self-funding, or restricting an individual's ability to accept payments.

In addition, according to Indiegogo's Term of Use, "Campaign Owners shall not make any false or misleading statements in connection with their Campaigns." By contributing to your own campaign, the campaign funding can be misleading to backers and the Indiegogo community.

Can I add offline contributions to my campaign?Campaign owners and team membersshould not contribute on behalf of an offline contribution(check, cash or other type of contribution that was not processed by Indiegogo). Instead, the individual wishing to make the contributionshould create a separate Indiegogo account. Then a contributioncan be made from that newly created account.

But I've already received checks from backersand want those funds added to my total. How can I do that?The best thing to do is to ask your backers if they can contribute on Indiegogo instead. If that's not possible, we recommend you post an update to let your backers know that you've received more contributions offline.

Please note that Indiegogo cannot provide tax advice or guidance. We ask that any questions be directed to your tax accountant or the local tax authorities.

My campaign has received a notice that I need to fill out a tax form. What does that mean?

If your campaign has raised at least $20,000 and has at least 200 backers, you will receive a notice that you are required to fill out a tax form. Please complete the appropriate tax form, listed below. We recommend you refer to a tax accountant if you need help determining the correct form to fill out. Please make sure that the form the complete and correct.

The link for the W-8BEN (for individuals and sole-proprietors): https://www.hellosign.com/s/af884852 The link for the W-8BEN-E (for corporations): https://www.hellosign.com/s/176faddc The link for the W-8IMY (for partnerships): https://www.hellosign.com/s/900b64ac The link for the W-9 can be found below: https://www.hellosign.com/s/958f5e22

What is a 1099-K form?

In 2008, the United States Congress passed a law requiring businesses and individuals to report amounts received from third party organizations on a 1099-K form. The 1099-K form is used to report certain payment transactions to improve voluntary tax compliance.

Who receives a 1099-K?

The individual/business listed on the bank form may be liable for any applicable taxes and will receive a 1099-K if your campaign qualifies. If your campaign qualifies for a Form 1099-K, the information you provide on your bank form in the Campaign Editor will be used to send Form 1099-Ks.

Please be aware of the potential tax liability when filling out your bank form.

How are my funds reported on the 1099-K form?

The reported number is a gross amount. Gross amount means the total dollar amount of reportable payment transactions for each campaign owner. The amount does not take into account any credits, cash equivalents, discount amounts, fees, refunded amounts, or any other amounts.

Requirements to Receive a 1099-K form

Either Indiegogo or our payment processor(s) will send a 1099-K form to campaign owners with US bank accounts who have met both the below criteria:

Your campaign(s) have had contributions that exceeded $20,000 in gross funds raised

Your campaign had more than 200 contributions.

The 1099-K is a purely informational form that summarizes the activity of your account and is designed to assist you in reporting your taxes. The amount reported on the 1099-K is based on the date of contribution(s).

Before we can send your 1099-K form, we will ask you to complete a W-9 tax form with your name, address and Tax Identification Number (TIN). Campaign owners who have satisfied both the criteria above will receive a form 1099-K by mail and email, either from Indiegogo, Stripe, or Paypal, depending on the processor of your funds.

Are there any exceptions to receive a 1099-K form?

Campaign Owners based in the following states are exempt from the 1099-K eligibility threshold:

Massachusetts

Vermont

Campaign owners based in these states will receive a 1099-K form if they have $600 or more in contributions.

What is a W-8?

A W-8 form is for Non-US based campaign owners. It certifies that you are a foreign/non-U.S. person receiving these funds that are not connected with a U.S. trade or business. Please note that the information provided on the W-8 form should be the information of the person/entity that is the account owner listed on the receiving bank account of the campaign.

What is a W-9?

A W-9 form is for US based campaign owners. We will ask you to complete a W-9 form with your name, address and tax identification number (TIN) before sending out a 1099-K form. Please note that we require the TIN of the person/entity listed on the receiving bank account of the campaign. The person/entity listed on the receiving bank account will be the one reported to the IRS.

What if my campaign(s) have not reached $20,000 and 200 contributions?

If your campaign does not meet these criteria, Indiegogo will not provide any tax documentation. We suggest you seek advice from your tax accountant on how to report your funds as we can not provide tax or legal advice.

Perks are incentives offered to backers in exchange for their support. We've found that campaigns offering perks raise 143% more money than those that do not. Perks help you attract a larger audience, make people feel more valued for their contributions, and help you spread the word about your campaign.

For more ideas on a Perk Strategy, download Indiegogo's " Perfecting your Perk Strategy "

Set a Featured Perk

You can choose to set a Featured Perk for your campaign, on the Perks tab of your Campaign Editor. This provides you with a way to highlight your campaign's most popular Perk, or the Perk that is the main focus of the campaign.

The Perk that is selected as the Featured Perk will have a Featured Perk label and will be listed at the top of your campaigns Perk list on your campaign page. You can change which perk you have listed as the Featured Perk, at any time.

abide by our Terms of Use

Consider different kinds of perks

Material: The product you're crowdfunding to manufacture, or other physical items like t-shirts.

Personal: An acknowledgement for contributing, a social media conversation, a handwritten thank-you note or another kind of interaction between you and a backer.

Experiential: A unique experience, like tickets to the premiere of your film or an hour with you and your band in the recording studio.

Be creative and frame your perks in a way that will appeal to your audience. Look around at other campaigns for inspiration and great perk ideas. Strategically price your perks.

$25 perks are the most frequently claimed.

$100 perks raise the most money and often make up nearly 30% of total funds raised.

Do the math and make sure youre not losing money. (Factor in shipping costs, manufacturing, and time.)

Include images of your perks

Your backers will want to see what theyll receive for supporting you. Be sure to use high-quality images to showcase your perks in the best light!

Consider creating realistic perks that you think you are able to fulfill.

If 10 people choose the same perk, fulfilling those 10 perks might be easy. But what about fulfilling 1,000 of that same perk? Think of the challenges of scaling, and cap the number of contributions for that perk with the number that feels achievable.

*Remember to make sure that your perks are not Prohibited, and that they

Campaign owners know that a lot of thought should go into determining shipping costs. In addition to the price it will cost you to create or develop your product, you also need to consider shipping costs - from packaging costs, to the cost of postage, to the carrier you will use, and variable prices based on your contributors location.

When you create a perk on Indiegogo, you can choose to set the shipping costs and indicate whether a perk ships to one county, a handful of countries, one region, or anywhere in the world. We hope this tool will help you when collecting shipping costs from your contributors.

You will be able to set shipping prices by location. Once a contributor enters a shipping address, they will see the correct shipping amount automatically added to the final contribution amount.

Here are a few simple steps you can take to create perks, with shipping costs:

Step One

When editing a perk, select Yes, this perk contains items that need to be shipped. under the Perk Shipping Locations? section. By selecting yes an additional field will appear called Shipping Location(s).

Pay for Shipping"

Note: Shipping regions and rates left at the default setting (Worldwide / $0 USD) will automatically give free shipping to all contributors regardless of location.

Step Two

To add a shipping cost for a particular country or region, simply click Add another location, select the country or region from the drop-down menu, and enter a shipping rate in the Shipping fee added during checkout field.

In this example, this perk will ONLY ship to Canada, the United States, and EU countries. All backers from other countries won't be able to select this perk.

Campaign Owners can add shipping rates for each country, or indicate costs for specific regions.

Step 3

When you are satisfied with the shipping prices, be sure to save your changes. It's important to keep in mind that once your perk has been claimed, you will not be able to add or edit the shipping on your perk.

Region Options

Worldwide:

This option will allow you to set a standard global shipping rate, in addition to specifying rates for specific countries or regions. For example, your worldwide shipping rate may be $15, but your shipping rate for Canadamay be $10. In order to set a worldwide shipping rate, select the option that says Rest of World from the drop-down menu.

European Union:

This option allows you to set a standard shipping rate for the European Union (EU Member countries only).

When adding perks, the shipping rate for an individual region will always override the shipping rate for a region such as the European Union or Worldwide. For example, if your shipping rate for the European Union is $20, and your shipping rate to Italy is $10, the shipping rate will default to $10 if a contributor fills out an Italian shipping address.

A few additional notes:

Shipping fees collected via your campaign will be reflected on your campaign and will be included in your campaign's total funds raised. The shipping fees will be included in your campaign's disbursement ( minus Indiegogo platform fees and applicable 3rd party fees ).

If you choose "No" under Shipping Address Required?, no shipping information will be collected from contributors who claim this perk. You will still see the contributors email addresses so that you may follow up with them.

Curious about how your contributors will see the shipping costs? See our " article.

Pre-Launch Pages are a great way for you to spread the word about your idea while you're working on your campaign. You can build up your email list by promoting your pre-launch page within your community and get them excited about your upcoming campaign launch people love to be the first to know!

Creating Your Pre-Launch Page

Managing Your Pre-Launch Page

Tracking Activity

A/B testing

What is a Pre-Launch Page?

A Pre-Launch Page is a landing page you can use to start promoting your campaign before it goes live. Your early supporters and other interested customers can enter their email address to be notified when you launch your campaign.

How do I create a Pre-Launch Page?

It's easy to get started creating a Pre-Launch Page for your draft campaign. Just follow these simple steps:

Log in to your Indiegogo account and click your name in the top right corner of the page

Select 'My Campaigns' from the drop-down menu

Locate the campaign you'd like to edit and select 'Edit campaign' from the 'Actions' drop-down

Once on the Campaign Editor, click Pre-Launch Page, on the left sidebar menu

Click 'Start Draft' to get started!

What fields are required?

You can navigate through the different sections to add your content, images, and videos. The fields in the section titled "Header Image and Sign Up Form" that are marked with a red asterisk are required. You also have the option to select which sections to feature, such as "Introduction," "Project Feature," and so on.

To manage which sections appear on your Pre-Launch Page, check the box marked 'Visible' to enable it and uncheck it to remove it.When you're ready, you can select 'Publish' in the upper right hand corner of your draft to take your Pre-Launch Page live!

A few things to remember:

Your Pre-Launch Page will NOT save automatically so be sure to periodically click the 'Save' button in the upper right hand corner of your draft

When your Pre-Launch Page is in Draft mode it is not viewable to the public

Even if you've published a Pre-Launch Page, your project can only stay in draft mode for up to 6 months from their creation date. If you have a campaign in draft mode for longer than 6 months, it will expire and be removed from your account. We won't be able to recover removed drafts

My Pre-Launch Page is live. Now what?

Now that your Pre-Launch page is live, share it! The Pre-Launch Page is there to help your community get excited about what's to come.

For tips on sharing your Pre-Launch Page checkout our Education Center.

What's my Pre-Launch Page's URL?

Your Pre-Launch Page's URL is determined by your campaign title. For example, if the title is "My Campaign Title," the URL you see in your address bar is: www.indiegogo.com/projects/my-campaign-title/coming_soon If you change your title, the URL will also change.

Can people search for my Pre-Launch Page?

Your Pre-Launch page is searchable by title, as long as it has a Pre-Launch Page Card image and you've selected a category on your campaign draft. You can choose a category in your campaign's 'Basics' tab.

Where do people sign up for my email list?

Visitors to your Pre-Launch Page will see a box to sign up for your email list. You customize the text for the sign up box. Be creative in how you encourage people to subscribe. You can even offer a special discount, like in this example:

You can download a CSV of all your subscribers and update them on your campaign's progress or let them know you've set a launch date.

To download a copy of your Pre-Launch Page's CSV, agree to our Terms, and select download on the right hand side of your Pre-Launch Page editor:

What happens when I launch my campaign?

When you launch your campaign your Pre-Launch Page will automatically redirect to your live campaign page.

Can I view the activity on my Pre-Launch page?

Your Pre-Launch Page is equipped with an activity section that allows you to analyze your page's performance to understand the actions your audience is taking. You can see the the number of visitors to your Pre-Launch Page and the number of sign ups by day.

Can I add a Facebook tracking pixel?

You are welcome to use your Facebook pixel for your Pre-Launch Page. For additional details on using your Facebook pixel, check out our Help Center article.

Can I test different versions of my Pre-Launch Page?

Yes! You can try out variations of your page using the A/B Test feature.

What is A/B Testing?

A/B testing compares two versions of a web page to see which one performs better. You compare two different web pages by showing one variant (let's call it A) to some visitors, and a different variant (let's call it B) to other visitors.

With Pre-Launch Page A/B testing, you can create two different Pre-Launch Pages. So when your someone visits your Pre-Launch page, they will randomly see either Variant A or Variant B of your page. Both your variants will have the same URL. We'll take care of dividing your traffic between your two variants on our end.

You'll be able to test different images, text, and layouts to get a feel for what resonates with your community, and the performance of your two different Pre-Launch Pages will be reflected in the Activity section.

How do I create a variant?

You'll be able to create a second Pre-Launch Page after you've started your first page. You can select 'Duplicate Original,' to get started.

Keep in mind that A/B testing is completely optional; it is not required to launch your Pre-Launch Page. For some campaign owners, having one Pre-Launch Page may be a better strategy.

Crowdfunding on Indiegogo empowers people to unite around the ideas that matter to them, and together make those ideas come to life. Whether you're searching for the latest in tech, supporting your favorite independent filmmaker, or helping an important cause, you can find something that inspires you on Indiegogo. Crowdfunding generates exciting opportunities for backers and entrepreneurs alike, but there are some basic facts that all backers should know.

It is important to understand that backing a campaign and claiming a perk are not the same as buying an item online. Instead, supporting a crowdfunding idea on a platform like Indiegogo means you are helping a work-in-progress project, idea or cause. We want to let our community dream big, so we don't have criteria for what kind of project can become an Indiegogo campaign, other than what's outlined in our Terms of Use. That said, we know that deciding to support a project can seem daunting, so here are a few links to help you get started:

How to Evaluate a Campaign

Does Indiegogo Guarantee Perks?

What does Indiegogo do to protect us?

Backers decide quickly whether or not to give you their attention and funds. The first 30 seconds of your pitch video should give viewers all of the information they need to make the decision to back your campaign.

While the first ten seconds are arguably the most critical for capturing a viewers interest, thirty seconds is a length of time used in many paid placements. If those 10 seconds are constructed wisely, this segment of your video can be leveraged as a YouTube banner ad and as a long-term piece of marketing collateral as you continue to grow your project.

Whether your project is big or small, high-budget or no-budget, these three strategies will give you everything you need to make the opening of your pitch video shine.

Get Personal

One of the great things about crowdfunding is that it helps you create a personal connection with your audience that can last well beyond your campaign.

Show your passion and explain why it is important. What impact will your project have on the world? If viewers hear about your idea from you, they are more likely to want to join your community.

Use Testimonials

Putting your team on screen is just one strategy to establish a connection with your audience. Another way to make sure contributors understand your idea and its impact is to include testimonials.

If you have existing press coverage, a good reputation in your field, or a dedicated fan base,don'tbe afraid to put these on screen in the first thirty seconds.

Keep It Simple

It can be intimidating to make a pitch video for the first time. Some campaigners get caught up in making a big splash and forget to keep the focus on the product.

Youdon'tneed a rocket launch in your first thirty seconds to grab a viewers attention, and youdon'tneed to be a comedian to convince people what you are doing is important or interesting.

Indiegogo provides you with a dashboard, theSubscriptions Center, to selectively unsubscribe from Indiegogo emails:

Go to the Indiegogo homepage

Click LogInin the upper right hand corner, abovethe search bar

Enter your email address (create a new password if needed)

Click on the triangle next to your name

Select "My Settings" from the drop down menu

Select "Emails" from the menu

Select or deselect subscriptions by clicking on the box left to the listed item

Click on the "Manage X Campaigns" link to check your subscriptions to specific campaign updates

Click "Save Subscriptions Settings" to submit your subscription choice

To unsubscribe from all emails, check the box at the bottom of the page

Please note that if that box is checked, you must uncheck it to start receiving emails, like campaign updates

We do recommend that you remain subscribed to the "Campaigns you support" emails to ensure that you are getting the most up-to-date information from the campaigners about their projects, delays, shipping updates, requests for information from the campaigner to facilitate shipping, and other important information.

Please note: you may still receive one-time emails based on your use of the site, such as transactional emails (conrmation notification for a transaction etc.), or notices we are required to share with our customers, such as updates to our Terms of Use or Privacy Policy.

Email outreach is a powerful way to build early momentum for your Indiegogo campaign. We find that it plays a critical role in raising the first 30% of your funding goal from your Host Committee (see below) before you officially launch your campaign. This way, when a wider audience visits your page, theyll see your project already has a strong base of support and will feel more comfortable contributing to it themselves.

If you don't have an email list, be sure you take the time to work on building one before you launch your campaign.

To help ensure your early email outreach is a success, follow these four steps:

Assemble A Team

Our data shows that Indiegogo campaigns run by two or more people raise 94% more than those run by individuals.Aside from helping lessen the workload, having multiple people on your campaign team also gives you access to more personal networks and those networks include more contacts!

If youcan'tassemble a permanent team, even asking friends to help temporarily can make a huge difference to your campaigns launch.

Build Your Outreach List

Establish a network of supporters. Onceyou'veassembled your campaign team, each member should identify a network of early supporters they can reach out to. Leveraging contacts from Gmail, Facebook, Twitter, and other social channels is a great first step toward building these lists.

Divide the network into two groups.The first is your Host Committee, and the second is your Early Supporter Network. A Host Committee is a group of people who are passionate about your project and are committed to contributing and/or emailing their networks on your behalf (theyre also the ones you can count on to raise your first 30%). An Early Supporter Network is a much larger group that includes anyone who might be interested in your project.

Compile a media list. Explore Indiegogo campaigns similar to yours to see which sources they leveraged for press; then, use our Marketing Workbook to record contact information for relevant blogs, publications, and websites. From there, source your networks for personal connections to the outlets youd like to reach.

Design Your Templates

You should create at least three different templates for three different mailing lists: your Host Committee, your Early Supporter Network, and the media. Each template should include:

An inviting introduction. Include the persons name, an individualized greeting, and one sentence explaining why they have a personal stake in your project. Set the stage with a genuine tone.

Your story. This is your chance to get personal and explain why your project matters to you. Including events or major turning points that led you to your campaign are great details for further investing your audience in your journey.

An invitation. Point out the values you share with your audience, and then show how those values relate to your project. Make your audience unable to deny its investment in your projects success.

A call to action. Clearly state one thing your audience can do to help your campaign, and provide them with the single necessary link, template, or information to do so.

A graphic. While not necessary, graphics go a long way toward conveying the more complicated information your campaign might entail.

Create An Outreach Schedule

Once you have your templates in place, create an outreach schedule and put them to use!

Host Committee: Reach out to your Host Committee a few weeks in advance and ask them to contribute and email their networks the day your campaign goes live.

A launch party is a great way to stoke excitement about your project.

Early Supporter Network: Reach out to your Early Supporters a few days before your launch, then again right after you go live. Securing funding early from this group is another great way to build early momentum.

Media: We recommend that campaigners hold off on media outreach until theyve gained substantial early momentum. Reporters are more likely to cover your story if they see its already successful.

Finally, email marketing services such as MailChimp and scheduling plugins like Boomerang can help enhance your outreach though its again worth noting that a direct, personalized email is always the most appreciated approach.

Perk Items Options are a simple way campaigners can collect and manage information essential to fulfilling their Perks.Item options makes it easier than ever to bring your project to market and fulfill Perks!

What are Perk Items?

How do I create Perk Items?

What are Perk Options?

Do I need Perk Options?

How to Create Perk Options?

Can I edit or delete Perk Items and Options?

Where can I see Backer's choices?

What will Backers see?

I Don't see Perk Item Options on my Campaign?

What are Perk Items?

With Perk Items, you can now ask for any item preference information (size, color, etc) alongside each Perk you offer. Backers will see each of the items included in the Perk, on the Perk Card on your Campaign page and will beprompted to choose their preference when they contribute.

Where do I Find Contributor Contact Information?

Note: Perk Items let you give Backers a choice of options from which they can select their preferred option (size, color, etc.). However, Perk Items do not have a free form option to collect unique, written choices from Backers (such as collecting their preferred name on public list thanking your Backers). If you'd like to collect free-form answers for a specific perk, you will have to do so off of the Indiegogo platform- via survey or other format.

How do I create Perk Items?

Each Perk is required to have at least one Perk Item, and you can offer up to 10 total Perk items. The Item number can be individual items (up to 10), or fewer Items with multiple numbers of the items offered (up to a total quantity of 10 total items).

Perk Item can be used on multiple Perks if you have the same offering that applies to various Perk Levels.

To create Perk Items, log in to your Indiegogo account and go to the Campaign Editor for your campaign. Visit the Perks Tab, and click the Create New Perk button. Fill out your Price, Title, then move to Perk Items.

Click the Select An Item Drop-Down

Click Create Item For This Perk (if you havent created any Items yet)

The Item Details window will pop-up, and youll be prompted to enter the Item Name

Be sure to keep it brief and clear to backers what you are offering them.

Note that Perk Itemswill appear on the perk on your campaign page, in the order the items were created, not in the order they were added to a perk. Perk Items cannot be rearranged.

Once you have the Item Name listed, youll need to decide if you are going to have Perk Options on the Item, or not.

What are Perk Options?

Perk Options are choices you give the backer to select from about your Perk Item- Size, Color, Style etc.

For every Perk Item you create, you can enter up to 3 options, and up to 6 option values for each Perk Option. If you have fewer than 3 options, you can add up to 10 option values for each Perk Option.

Do I need Perk Options?

Perk Options are not required on Items. You may find you have some Perk Items that have many options, and others with no options at all.

To determine if your Perk needs Options, consider whether the Perk Item has different versions that youll need your backer to choose from - color, size, etc.

If your Item does have choices for Backers, you should add Perk Options to your Item!

If your Item does not have choices, you may not need Perk Options (but be sure to save your Item before moving on).

As an example, you have a Perk that offers a T-Shirt to your Backers. You want to offer the T-shirt in 5 size options, 3 colors, and you have 2 different styles to choose from. You can easily use Perk Options on the T-Shirt Item, to create the choices for your Backers.

How to Create Perk Options?

Perk Options are easy to set up!Well continue on with our example where youd like to offer the T-Shirt. Once you have your Item Name in place, tick the Yes, I am offering options for this itemoption. From there, youll see the Options Name and Options Values fields appear.

For our example, the campaigner wants to offer the T-Shirt with the options of:

A style choice between a Mens or Womens Style T-Shirt

A size choice of X-Small, Small, Medium, Large, or X-Large

A color choice of Black, Grey, or White

For our T-Shirt example, heres how you would enter these fields.

Enter the words Shirt Style in the Options Name field. Then move to the Options Values field and enter Womens and Mens.

Be sure to enter a comma or hit Enter/Return Key after each Option entry. Your Options can include multiple words, so a comma or "Enter" will split up the entries into different Options.

Click Add Another Option- and youll see another entry field appear

Enter the word Size in the new Options Name field. Then move to the Options Values field and enter the list of sizes you plan to offer. In this case, we're entering: X-Small, Small, Medium, Large, and X-Large

Click Add Another Option- and youll see another entry field appear

Enter the word Color in the new Options Name field, then move to the Options Values field and enter the list of colors your Backers can choose from. In this case, we're entering Black, White, and Grey

If you are satisfied with your Item Options, be sure to click Save Item

Once you have your Perk Item and Options created, you can move on and complete the rest of the Perk fields (Description, Number Available, Estimated Delivery Date, and Shipping Locations). Be sure to Save your Perk when you are done and before you move on!

Can I edit or Delete Perk Items and Options?

Edits can be made on the Item Details page.The editing and deletion rules for Perk Item Options are the same as on the Perk level.

If the Perk Item/Options HASNOT been claimed, it can be edited or deleted.

If the Perk Item/Options HASbeen claimed, it cannot be edited or deleted.

To delete a Perk Item, first ensure that it is not associated with any perks (you may need to edit the perks to remove the item). Once it is not associated with any perks, you can visit the Item Details page and click the "Delete" button, in the top-right corner.

Remember, deletions are permanent and cannot be recovered.

Where can I see Backer's choices?

Backer's choices are available viathe Perks Claimed & Donations tab of your Campaigner Dashboard. Once you download your CSV, you'll see information about your Backers: Name, email address, Shipping address (if applicable), Perk claimed, along with the Item SKU numbers and Item Options the Backer chose.

What will Backers see?

Backers will see Perk Items listed on your Campaigns Perks, under an "Items Included" list.

When they click the Perk theyd like to claim, theyll be taken to the Pay Flow where they will be required to make their selections from the Perk Option(s)you'velisted on the Perk:

Don't see Perk Item Options on your Campaign?

On November 3, 2016 Perk Items and Options was initially available for a subset of eligible campaigns. Please see the list below to determine if your campaign meets the eligibility criteria or not.

Which Campaigns are Eligible?

USD Campaigns- Campaigns created on or after November 3, 2016 and are raising funds in USD, through our credit card processor, Stripe, will have Perk Item Options

EUR Campaigns-Campaigns created after February 14, 2016 and are raising funds in EUR, through our credit card processor, Stripe, will have Perk Item Options

GBP or CAD Campaigns - Campaigns created on or after April 6, 2017 and are raising funds in GBP or CAD, will have Perk Item Options

AUD Campaigns - Campaigns raising funds in AUD will have Perk Item Options

Which Campaigns are not Eligible?

All Campaigns raising funds in GBP or CAD that were created before April 6, 2017 will not have Perk Item Options.

All Campaigns that are in Draft, Live and InDemand on or before November 3, 2016 will not have Perk Item Options on their campaign.

We are unable to add Perk Item Options to campaigns that are not eligible.

My Campaign does not have Perk Item Options, how can I collect my Backer's preferences?

Many Campaigners collect their Backer's preferences via a survey after the campaign has ended. Some also choose to partner with a third partythat offers services to gather information from Backers.You can find all your Backer information on your Campaign's Dashboard! For more information, see

No matter how you plan to collect this information, we recommend you include thisinformationin an FAQ section on your campaign page. This will help Backers understand when and how you will be collecting their preferences, and reduce questions of this nature.

How do I know if this article applies to me?

If you are raising funds in USD, and have a US based bank account, funds aresent to you via Stripe, our credit card payment processor. Stripe will create an account for you where funds are collected, and then disbursed to your US bank account, up to 15 business days after the end of your campaign.

This only applies if you have a US bank account. If your bank account is in any country other than the United States, please select the appropriate country, and do not select United States.

What information do I need to provide?

When setting up your campaign, you'll see fields asking for the following information:

Legal First Name

Legal Last Name

Date of Birth

Country of Legal Residence

Additionally, if you have chosen Business or Other:

Business Name

Tax ID (EIN)

Please note that the above listed fields cannotbe changed after you save the information.

What does "Legal name" mean?

Stripe is going to eventuallyusethis information to verify you, so please enter the name exactly as it appears with the Social Security Administration and IRS. We recommend against entering a nickname, multiple people's names, or an organization name in either of the Legal Name fields.

What if I'm raising money for a friend, family member, or someone else.?

If you're raising funds on behalf of someone else, we recommend adding their legal name and date of birth to the Funds Recipient section.We also encourage you to add this person to your campaign team as an editor. This way, once you've started raising funds, they can log in and complete the form with their bank and identity information.

I'm raising funds for a business. Whose information goes in the Legal Name field?

If you're raising funds for a business or other organization, Stripe will still need to verify the representative of the funds. Please enter someone connected with the organization in these fields. Preferably this is the director, owner, etc., but could also be a treasurer or other member. Keep in mind this person will need to provide additional identity information once funds are raised. For more on this step, see our follow-up article here.

Indiegogo wants every campaign to succeed. But sometimes they can experience major delays or roadblocks, and not every new product makes it to market. Sometimes a campaigner is overwhelmed by the amount of messages they receive and are slow to respond. We understand that backers want to stay updated through the entire processand take action when communication fails, because without you, there would be no campaign. Here are some strategies you can use to connect with other backers experiencing the same challenges.

Use social media. Some campaigners are quicker to respond on social media. Publicly commenting about your concerns on Facebook and Twitter can also motivate campaigners to be more communicative. Make sure to use the campaign's hashtag.

Post on the Comments tab. The comments tab on the campaign page is a place where backers can discussall of their concerns about a campaign. It's also a great toolfor sharing information. One backer might have a contact email for the campaigner that you don't. Starting a productive dialogue with other backers can also apply pressure to the campaigner to post an update.

Do some research. Looking at the campaigner's website will often give you another email address or contact form through which to reach out. Sometimesalternateemail addresses get posted on the Comments or Updates tabs. A basic Google search for the campaigner's name and company name can also yield other ways to contact them.You might also find backer communities off the Indiegogo site who are discussing the campaign you're searching for.

Notify Indiegogo. If it's been a long time since the last posted update orthe campaigner doesn't respond to direct messages, we want to know about it. Although we may not be able to mediate in specific cases, we want all our campaigners to actively engage with their backers. We can and do send messages to campaigners who are reported to us as being unresponsive. Our Trust & Safety team also uses information sent to us by backers in reviewing campaigns.

Indiegogo provides each campaign with a set of Share Tools to help you spread the word about. The Share Tools can be used by the Campaign Owner as well as Contributors and they are located in the toolbar next to the campaign's Pitch image or video.

The Share box will appear only after a campaign is live, not while a campaign is still in Draft mode.

How To Use Share Tools

10 Ways to Promote Your Indiegogo Project Offline

The above tools are explained, from left to right:

Heart"Follow" -For visitors with Indiegogo accounts to follow the campaign to receive email updates posted by the campaign team

Facebook- Share the campaign through your Facebook page

Twitter- Tweet the campaign out to your followers

Link-Copy the campaign URL and paste it into an email, social media update, or wherever else you'd like to share it

If you use any of these share tools while you are logged in, Indiegogo can keep track of all the people who visit the campaign through the shared link.These are the tools you should use when running or participating in a referral contest.

For More Ideas on how to share your campaign:

Email Outreach

Promote your Campaign with Social Media

How to Share A Campaign Offline:

Creating an online crowdfunding campaign typically means that your primary outreach will be based online. That said, however, offline strategies toward sharing your campaign can be just as important as your online strategies.

Ask Yourself:

Who is your target audience?

What resources and time do you currently have to run this campaign?

Who can you invite to be part of your campaign team?

Fundraising aside, what objective are you hoping to achieve?

What would success look like a year after the campaign ends?

Your campaign can be used to support the greater ambitions of your project today and into the future. Think about how you can advance other long-term objectives in addition to your immediate need for funding.

For example, if your campaign relies on volunteers or users, think about how you can raise awareness of your project and find people who will be interested in later involvement. Maybe your perks could feature events that draw people into your community.

Releasing a product? Your campaign is a great chance to get feedback from future customers and even test your pricing models.