Influenster FAQs

The best ways to increase your chances to qualify for a VoxBox are by connecting your social networks to your impact score, completely filling our your user profile and interacting with us from your connected social networks on social media! VoxBoxes are a very exciting but small part of what we do, and while we understand that a lot of our members would love to receive them, we hope youre enjoying our amazing community of members and the opportunity to make your voice heard regardless of whether or not you have recently qualified for one!

VoxBoxes are completely free. You're welcome!All we expect is that you test your new products and complete a post-experience survey with honest answers.We do encourage you to take the opportunity to win even more products by unlocking your campaign's Brand Badges. Who doesn't love prizes?

New members can get their feet wet by completing 4 easy tasks:1. Complete your profileCheck out your profile settings and share some general information about yourself so we have a stepping stone for what campaigns to pair you with. 2. Connect your social media accounts via your dashboards Social Impact page Connecting your accounts is the single most effective way to boost your Social Impact, which is a major factor in determining how likely you are to qualify for an exclusive campaign. It's important to grant Influenster permissions when making the connection, or we won't be able to calculate your score.3. Snap to itAnswer some quick questions about your shopping behavior to improve your discovery experience. Answer honestly as they cannot be edited once you submit an answer.4.Discover Influenster's ContentBrowse tons of articles giving lifestyle tips on how to use the latest products. You can also browse our millions of reviews and Q&A to learn more about products from shoppers like you! See a product you've used before? Go ahead and share your own experiences to connect with other Influensters and help them get a feel for whether they should give it a try.

We are currently only shipping VoxBoxes to members residing in the United States, Canada, and the United Kingdom. Members in those countries may qualify for VoxBoxes.

If youdon'tcurrently reside in any of those countries, stay tuned because we may be coming to you soon!In addition to our VoxBox campaigns, all members have access to Influenster's reviews, questions and answers, CashBack deals, articles and photo galleries.

VoxBoxes are packages filled with complimentary products from your favorite (or soon-to-be-favorite) brands. Not all Voxboxes are created equal: some campaigns feature an assortment of products while others will spotlight one awesome brand. But make no mistake: all VoxBoxes are created equally awesome.Here's how it works: Throughout many of our ongoing campaigns, Influensters receive FREE themed product shipments based on information disclosed by answering Snaps, their measured Social Impact across all connected networks (so make sure to connect!), demographics based off the information in your profile settings, and, well, good old fashioned luck.Members with a strong social presence and high activity -- within the demographic we are targeting at the time -- tend to be prioritized, which is all the more reason to maintain activity on Influenster and boost your Social Impact. This ensures members receive products that match their interests.

A VoxBox campaign is a program we run with brands where a selected group of members will qualify to receive a box of products or samples in the mail to test and review!

If you are in a campaign you will receive a Youre in!" email. You will only be participating in a campaign if you receive this email, regardless of whether or not you completed the pre-survey. The email will be sent to you shortly after the pre-survey (generally about a week or two)!

The pre-qualification survey does not guarantee that youll be selected, but being invited to take one is a sign that youre doing everything right and that youre one top-notch Influenster!

Have you upgraded the app? Make sure your app is up to date in the App Store. If that doesn't solve your troubles, please submit a ticket.

You can find out whether your activity was completed by looking for a green check mark on the activity. Be sure to complete all your campaign activities through your badge itself, so you can receive proper credit!

Your impact score is a direct reflection of the friends and followers on your connected social media accounts. Your impact scoreisn'tdesigned to fluctuate: once you connect your networks itwon'tgo up or down based on your activity on the site or on social media.

Your Impact Score is one of the most important factors that may qualify you for one of our exclusive VoxBox campaigns. You can connect social media accounts, add an Influenster widget to your blog, and get your referral link for friends by going here: https://www.influenster.com/dashboard/social-impact

You can also do that at any time by clicking directly on your impact score, which should appear right under your profile picture!

If your Voxbox arrives damaged, or missing an item, we are unable to replace that item. If you are able to, participate as best as you can with the products you did receive, or that you received intact. If the box arrives in a condition that means youcan'tparticipate in the campaign make sure youdon'tcheck your VoxBox in and your account will be absolutely fine moving forward! You will still be eligible to participate in future campaigns!

If you entered your address incorrectly you will need to get in touch with USPS to try and get your mail forwarded. We can only ship to the exact address entered in the pre-survey, and we are unable to update that information for you, so make sure to use extra care when filling out your pre-survey!

A Mega VoxBox is a collection of some of our favorite products that are sent to you as a prize for you to enjoy! There is no need to do any activities: unless you happen to love one of the products and feel inspired to review it on your own!

Membership does not guarantee that you will receive VoxBoxes, but it is the only way to potentially be eligible.

As a member, there's a few easy tasks you can complete to increase your chances of qualification:

1. Connect your social media accounts.

2. Complete your beauty profile.

3. Fill out your snaps.

Please note that the Influenster community is 5 million members strong and growing everyday. We strive to make sure that members receive our VoxBoxes, but VoxBoxes are never guaranteed. However, there are many other ways to engage and be rewarded on the platform. Many members follow each other, learn about new products and take advantage of the Influenster Cashback promotions and/or the virtual campaigns you can opt into.

Checking in your VoxBox is the way you can let us know that your VoxBox successfully arrived in the mail. You should only check in your VoxBox when it arrives in the mail,don'tcheck it in before it gets to you! Once your box arrives, go to the campaign, and then select check in my box. There will be a postcard inside the VoxBox with a QR code you can scan to check your box in! Selecting check in my box on the app will automatically bring up the scanner. If the postcardisn'tin your voxbox, the scanner is giving you trouble, or youre using your computer, there is also an option to manually check in your voxbox. If you click that, you will be able to check in without using the scanner, and get started on your campaign!

Snap questions are a way for us to get to know you better! If we have any snaps for you, they will be located directly under your profile picture.

The best way to improve your score is by doing the following:1. Connect your social accounts via your dashboards Social Impact tabConnecting your accounts is the single most effective way to boost your measured Impact on Influenster, which is a major factor in determining your campaign invites. This includes adding the Influenster widget to your blog - for a 100 point boost!2. Invite your most Influential friendsYou can invite your friends by sharing your personal referral link (found by clicking Invite Friends on your Social Impact tab ) on your social networks, or by emailing your friends personally. You'll get a 5 point boost for each friend who joins and connects Facebook.

Nope, Influenster is 100% free. All VoxBoxes, prizes, shipping, handling, and anything else is on us.

1. What is Influenster?

Infuenster is a product discovery platform that lets opinionated, social media savvy consumers like you discover and share knowledge on products through sampling, reviews, and more!

2. I just joined. How do I get started?

New members can get their feet wet by completing 4easy tasks:1. Complete your profileCheck out your profile settings and share some general information about yourself so we have a stepping stone for what campaigns to pair you with. 2. Connect your social media accounts via your dashboards Social Impact page Connecting your accounts is the single most effective way to boost your Social Impact, which is a major factor in determining how likely you are to qualify for an exclusive campaign. It's important to grant Influenster permissions when making the connection, or we won't be able to calculate your score.3. Snap to itAnswer some quick questions about your shopping behavior to improve your discovery experience. Answer honestly as they cannot be edited once you submit an answer.4. Discover Influenster's content!

Browse tons of articles giving lifestyle tips on how to use the latest products. You can also browse our millions of reviews and Q&A to learn more about products from shoppers like you! See a product you've used before? Go ahead and share your own experiences to connect with other Influensters and help them get a feel for whether they should give it a try.

3.Whats a VoxBox, and how do I qualify for one?

VoxBoxes are packages filled with complimentary products from your favorite (or soon-to-be-favorite) brands. Not all Voxboxes are created equal: some campaigns feature an assortment of products while others will spotlight one awesome brand. But make no mistake: all VoxBoxes are created equally awesome.Here's how it works: Throughout many of our ongoing campaigns, Influensters receive FREE themed product shipments based on information disclosed by answering Snaps, their measured Social Impact across all connected networks, demographics, and, well, good old fashioned luck. Did you forget to connect your social media accounts or share any information with us? Then no wonder we haven't been able to match you with a box yet -- we're practically strangers!Members with a strong social presence and high activity -- within the demographic we are targeting at the time -- tend to be prioritized, which is all the more reason to maintain activity on Influenster and boost your Social Impact. This ensures members receive products that match their interests.

4. How will I know if I am selected for a VoxBox?

VoxBox selection is a process - we want to make sure VoxBoxes go to members who will test, review and share products relevant to their lifestyles.When selecting for a program, we will email you a link to a pre-campaign survey. The email will include a deadline for completing the survey, as well as ask for an address if we will be shipping something. It's important you include your valid address as this is the ONLY way we know where to ship to. Following this, we will contact you if you're in. Alternatively, you can check your campaign tab in your dashboard.Lastly, check the mail! Once selected, your VoxBox will be on its way. We send out tracking number for every campaign on the campaign's details page, but occasionally members receive their boxes before we're able to add it.

5. How do I add / change my shipping address?

In the interest of privacy, we do not store addresses on Influenster.com.If you're selected as a box recipient, we'll ask for your address during the pre-survey. We can ONLY ship to this exact address; we give the address exactly as you provide it directly to our shipping partner. If you receive an email welcoming you to a campaign and you feel you havent given us your address, we probably asked for it in a recent screening survey.Note: We cannot change addresses after this stage in the campaign. If you receive a pre-survey and are moving in the near future, please enter a stable address like that of a trusted friend or family member. We ship using USPS so if you have moved and are having your mail forwarded, you should get your VoxBox with the rest of the forwarded mail.

6. Help! Some items in my VoxBox are missing/damaged.

Sad face! Were sorry to hear you received a less than perfect VoxBox. This could be due to a variety reasons. It's rare, but mistakes can occasionally happen during shipping. If a product is missing, it's possible that the product in question only went out to a few recipients or you were meant to receive one or another product, not both.Unfortunately, because each of our campaigns have a limited amount of stocked products to mail out, we are unable to replace or send additional products. We deeply apologize for this inconvenience and hope you enjoy the complimentary products you did successfully receive. We won't penalize your account for not being able to review a product you haven't tried.

7. How often does Influenster send out VoxBoxes?

Influenster sends out multiple VoxBoxes featuring various brands every month.

We frequently send custom VoxBoxes as well, featuring 1 special product or brand. You can increase your chances of being selected for both types of boxes by filling out your profile settings, maintaining a high Impact score, and completing snaps.

If you're running into an error while completing a badge, here are a few tips that may help:

1. Make sure your app is updated to the most recent version.

2. Visit your dashboard, enter the campaign, and click on your badge.

3. Complete each task through the badge itself. When you complete a task correctly, you'll receive a check mark over the task, and points towards your badge!

4. For reviews, be sure to submit a screenshot of your review! This activity only works via the Influenster app, and not desktop. Your review must be left through the badge itself, and not from the Influenster App homepage.

If you are unable to screenshot your review from an outside website, you may submit any form of confirmation that you submitted your review.

6. For Instagram posts, be sure to copy and paste the appropriate hashtags directly from the badge itself, and refresh your social media connections if need be ( https://www.influenster.com/dashboard/social-impact ).

If youcan'tdo an activity for any reason (for example, youdon'thave the required social media account) feel free to sit that activity out. Just be sure to take your post-survey at the end of your campaign. Your account will be fine moving forward!

Bummer! If, by some error, your VoxBox gets lost and never arrives, please do not check it in. As long as you do not check in your lost VoxBox, you will remain eligible for future campaigns. You may disregard all communication concerning the campaign, including the final survey and any reminders you may receive to take it.

If youre having trouble leaving a review on another website, here are a few things to consider when completing your review activity:

Be sure to submit a screenshot of your review. The review submission only works via the Influenster app, and not desktop.

Your review must be left through the badge itself, and not from the Influenster App homepage. If you cannot access the outside website through the App, you may access it from your mobile browser.

If you are unable to get help before the campaign closes, please take a screenshot of your attempt to leave a review on the other site and submit that to the brand badge on Influenster for credit!

After we ship the VoxBoxes, we'll add tracking information to the details page of your campaign. You can use that number on the USPS website to watch your VoxBox travel from our warehouse to your doorstep!If, by some error, your VoxBox gets lost and never arrives, please do not check it in so that you remain eligible for future campaigns.Unfortunately, we cannot replace VoxBoxes lost in transit. You will not be penalized for being unable to take the mandatory survey if you do not check in your box.

You can unlock an unlimited amount of Expert and Lifestyle Badges by writing reviews, answering questions, sharing your favorite products, and completing snaps for those Badges. Writing reviews and answering questions awards five points, while sharing product pages and completing snaps awards three points. Once you reach one hundred points, you will successfully unlock that Badge.

VoxBox Badges are bonus Badges for being especially active on social media during a VoxBox campaign.Brand Badges are additonal Badges offered during many VoxBox and VirtualVox campaigns. If you successfully unlock one by performing all of the required activities, you will be put in a raffle to win a special prize courtesy of the hosting brand.

We are only able to connect with one of each type of social media account (for example: If you have 2 YouTube channels, you must pick only one to connect). If you notice that your impact score does not exactly match your friend or follower count on each network, that is totally normal! We are not able to give credit for some friends based on their account privacy settings.Here is a list of the social media accounts we can currently connect with, and a few tips about how to connect them!

Instagram

Instagram is very important for VoxBox qualification, so if you have an Instagram account, make sure you are connecting it here!

Twitter

Foursquare

Youtube

Make sure your subscriber account is set to PUBLIC so we can get you credit for your subscribers!

Tumblr

Foursquare

Google Plus

Pinterest

Blogger

Your score is based on an average of monthly traffic over the course of a few months, so if you have a brand new blog, it is normal for the score to be very low for a little while.

Wordpress

Your score is based on an average of monthly traffic over the course of a few months, so if you have a brand new blog, it is normal for the score to be very low for a little while.

Facebook

You can connect to a Facebook account only, we are unable to link to a Facebook page at this time

We do not store addresses on Influenster.com, but if you're selected as a box recipient, we'll ask for your address during the pre-survey.If you receive a confirmation email, then we've got your address, and it has probably already shipped.If you've moved, or you're worried that you entered your address incorrectly, you should contact USPS as soon as possible with your correct mailing address to see if they can make the change.

Reviews that are lengthier and more detailed tend to be featured more so than brief reviews. Furthermore, we pay attention to reviews that have been liked the most, have attached photos, and come from Influensters who have profile pictures. As you write more and more reviews, you even can gain expertise in an area which we additionally like to reward and distinguish from reviews from Influensters who don't post as much in that category.

The Influenster Photobooth refers to how when you upload or take any photo with the app you get the option to edit your photo by adding filters, borders, stickers, or your own custom text message. Once you're done editing, post to Influenster and the final photo should be saved to your camera roll.

To unlock your badges go to the campaign on your profile and click on it. Inside the campaign you will see your brand badges! Click on the badges to see the specific tasks were asking you to do to unlock each badge. Clicking on each task will allow you to submit your work or create your post to get credit for that activity!

Disclosure is a very important part of what we do; its how we are able to make sure we can keep sending you VoxBoxes while adhering to FTC guidelines! Make sure you are always disclosing that you received your products from us complimentary for testing purposes, and make sure you are including the required hashtags for each campaign on everything youre posting about your VoxBox! To learn more about our best practices, please read the following article: https://www.influenster.com/disclosure

You can change your personal details (birthday, email address, who you live with, etc) using the Basic Info section in your Settings. You can access that section by following this link:http://www.influenster.com/profile/edit

We no longer store mailing addresses on our site. If you are selected to receive a VoxBox, we can only send it to the exact address you submitted on your pre-survey! However, if you would like to change what is listed as your home base, or let us know you are living in a different state or country, you can also update that in this section!

If youre having trouble getting credit for social share activity, make sure that your app is updated to the most recent version, and that youre using the right #s and @ mentions. You should also try to refresh your connection to the social media network by going to your impact page ( https://www.influenster.com/dashboard/social-impact ).

If you have more than one social media account, make sureyou'veconnected the one youre using for Influenster activities (For example, if you have two Instagram accounts, make sure youre posting on the account that you have connected to your Influenster account!).!

Search Influenster for a product you've used - whether a good one or a bad one!

From that page, look for the "Write a Review" button. After that just select your star rating from 1 to 5 stars and start typing your thoughts. Bonus points if you upload a good photo as it really helps other Influensters get a feel for the product.

Also note that you can also quickly write reviews using the Influence menu on the Influenster app !

If you'd like to deactivate your account, visit https://www.influenster.com/profile/edit/privacy.

Go to Settings, then Account Settings, and then select "deactivate my account" from the bottom of that page.

Please note that that you must deactivate your account via mobile browser, desktop, or laptop.

If youre having trouble opening your survey, make sure youdon'thave another email address connected to Influenster.

Here are a few tips that should allow you to take the survey immediately:

1. Log into your Influenster account with the same email address that you received your survey to. Having trouble clicking the link in your email? Copy & paste it into your browser.

2. Use Google Chrome to take the survey

3. Access the survey from a desktop or laptop computer, rather than a mobile device or tablet.

If, by any chance, you miss the deadline for the survey, no worries! You will not be disqualified from future campaigns and Voxboxes.

Of course not! Your social account is your special space and we get that. Your privacy will be safe, secure, and respected. We will only use your connection so we can get a feel for who you are and what you like.

Yes! If theres a snap you would prefer not to answer, you can select skip at the bottom right hand of your screen! The snap might come back to you another time or two, but feel free to keep skipping it!

In order to get credit for a list, make sure that the list contains more than five items, otherwise it will not be published, and we won't be able to give you credit for it.

If you are creating a list as a part of a campaign or contest, make sure that you create a new list. We can't give you credit for updating an older list.

Having trouble taking a survey? Here are some best-practices:

1. Having trouble clicking the link in your email? Copy & paste it into your browser

2. Access the survey from a desktop or laptop computer, rather than a mobile device or tablet.

3. Use Google Chrome to take the survey don'thave Google Chrome? Download it here

Thats perfectly normal! Ifyou'vealready answered a lot of snaps, its likely we have all the information we need for the time being!

A post survey is a very important part of completing your campaign! The post survey is the best way to let us and the brand know exactly what you thought of the product. If you opt in to a campaign you agree to take the post survey when we email it to you. The campaigns Post Survey will be emailed directly to you at the end of the campaign. The survey emails will go out when everyone finishes the campaign, so if you finish early hang tight! Dont worry about not getting the survey, or missing an email: if youdon'ttake the survey after the first prompt, we will email it to you again!

Yes! Everyone is welcome to be a member. No matter where you live, you can join our tastemaking community to learn about new products and share your opinions. However, at this time we only ship items within the United States, Canada, and the UK for specialty campaigns.

To edit your interests, go to your snaps, locate the categories you're interested in, and snap to it!

To hide a snap, click on the black "-" icon in the corner of a category. This will hide the snap, and you will no longer be asked questions about that category.

You can change your password at any time by going to Settings, and then selecting account settings, or you click this link to get to that section: https://www.influenster.com/profile/edit/privacy

If you forgot your password: on the Log In screen there is an option to request a password reset. You can access that link here: https://www.influenster.com/password/forgot

You can check out all of our rules and guidelines in the official Influenster Style Guide.

Prize rules vary depending on the VirtualVox campaign. Sometimes the prize is awarded to all participants who meet the qualifications. Othertimes, only a few Influensters are awarded. To learn more about a specific VirtualVox, make sure to read any email communications or campaign details released during that campaign.

Nope! VirtualVoxes are also offered to Canadian citizens for specialty campaigns.

1. First, we will email you a link to a pre-campaign survey. The email will include a deadline for completing the survey.2. If you have been accepted into the campaign based on the survey, we will notify you by email. It will also appear on your dashboard's Campaign tab.3. Check the mail! Your VoxBox will be on its way. You can use the tracking information on the details page of your campaign to see when it arrives.