Inkling FAQs

We love to hear from our users, even when thingsaren'tgoing perfectly! Here's some info that will help us solve the issue you report:

iPad/iPhone/Android

The version of iOS/Android OS youre currently running.

The version of Inkling you're using.

Your Inkling account email address.

The title and chapter, if possible.

When you experienced the problem.

A screenshot of the issue, if possible.

Web

The browser (Chrome or Safari) and version you're using.

Your Inkling account email address.

When you experienced the problem.

A screenshot of the issue if possible.

If you have any of this information handy, please send an email to [email protected] with a detailed description of the problem. We look forward to helping you in any way we can.

We are aware that a small fraction of our customers have had trouble receiving our replies. If you have not received a response to your request within 48 hours, please check your email spam folder, or make sure that the email address submitted with your request is correct.

Take a screenshot

We may ask you to take a screenshot of what you're encountering in Inkling to show us what you're reporting. Heres how to take a screenshot and send it to us. Pleasesetup email on your device so that you can email the screenshot(s) and a description of the problem to [email protected].

iPad/iPhone

Press the power and home button at the same time.

Press the home button.

Go to the Photos app.

Tap on the photo.

Tap on the send icon.

Tap Email Photo.

Email the photo and a description of the problem to [email protected].

Web

On Mac

Type the shortcutCommand-Shift-4and drag it over the area you want to show. Command-Shift-3 will take a screenshot of your entire screen.

Find the file on the desktop

On PC

Arrange your screen so that the issue on Inkling for Web is showing on your desktop.

Type the shortcutControl-Print Screento take a screenshot of your desktop.

Android 4.4 or later

Press and hold the volume down and power buttons at the same time.

Go to the Gallery app.

TapScreenshots.

Tap on the photo.

Tap on the share icon.

TapEmail.

Email the photo and a description of the problem to [email protected].

We've made five key improvements to the Inkling Web Library, which are detailed below. These updates will be rolled out starting Monday, April 29th for all Inkling users on the web.

Favorite an Inkdoc

You may now click a star icon on your favorite or most valuable Inkdocs. Starring an Inkdoc populates a favorites-only view that can be selected by toggling between all Inkdocs and starred Inkdocs.

Inkling End User Guide

Sort by Recently Viewed

You may now sort your Library by recently viewed, so the Inkdocs you've last read will rise to the top of your library view when selected.

Updated Filter location

We've moved all Library filters out of the Settings menu and onto the Library screen so that they are more accessible. This includes the toggle between list and grid views, Sort by options, andthe dropdown to filter by document language.

Inkdoc counter for Collections and total numbers of Inkdocs

We've added a counter to let you know how many total Collections and Inkdocs are available to you in the Inkling Library.

Updated Library Search option: Search for Exact Phrase

We've added a new search option to 'Search for exact phrase', when a user types in more than one word in a search string. Using this option, will return only results that include the entire search phrase.

To learn more about Inkling's Web Library, please see the.

The table below shows common issues and error messages, possible solutions, and the best contact for more information.Were always happy to help you, so if the issue persists, email [email protected].

Issue or error message

Solution

Issues with accessing your Inkling library.

Ensure that you have downloaded and are using the Inkling app for mobile devices, and not the eBooks by Inkling app. The image below shows the Inkling icon on the right.

install the Inkling app

If you have installed the eBooks by Inkling app, remove it from the device and .

Youaren'treceiving password reset emails.

Contact your Inkling administrator and verify that the email address in your Inkling profile is correct.

Check the spam folder of your email program if any email from Inkling was automatically marked as spam.

Check that your email program can receive emails from *inkling.com.

Issues with using the desktop or mobile apps, and the issues seem specific to your device.

If other Inkling users in your organization aren't experiencing similar issues, you may need to reinstall the Inkling app.

Delete the Inkling app.

Check for any OS updates and update to the latest version.

Restart the device.

Re-download the Inkling app.

Check to see if the issues are resolved.If not, please contact us.

Inkling app crashes.

If your OS or the app is outdated, the Inkling app may crash.

Delete the Inkling app.

Check for any OS updates and update to the latest version.

Restart the device.

Re-download the Inkling app.

Check to see if the issues are resolved. If not, please contact us.

Issues with using the mobile apps; a mobile app seems to have less functionality than the web app, like not loading videos or audio.

Delete the Inkdoc in the app.

Delete the Inkling app.

Check for any OS updates and update to the latest version.

Restart the device.

Re-download the Inkling app.

Re-download the Inkdoc.

Check to see if the issues are resolved.

You are periodically logged out of the app. Generally, this occurs every 30 days.

Inkling authentication functionality verifies account access to the platform generally every 30 days for account security.

When you log out and log back into an app, your downloaded Inkdocs are no longer available on a device.

This is a content security feature set by your organization. You must download your Inkdocs again every time you log into the app.

Error message: Book already in use

This is a content security feature set by your organization. This error indicates that the Inkdoc is active on more devices than your organization allows. You must log out of Inkling on one or more devices to fix this issue.

You added highlights and notes to your Inkdoc, and some or most of them no longer appear.

This generally means that your organization deleted the content associated with your highlights and notes, and republished the Inkdoc.

You want to print out Inkling content, or your notes and highlights, butdon'tsee a Print icon.

Youcan'tprint any Inkling content from either a desktop or a mobile app. This restriction includes notes and highlights thatyou'veadded to an Inkdoc.

While copying content, you receive a message thatyou'vemet or exceeded the daily limit.

This is a security policy set by your organization to protect against content theft. Wait 24 hours and try again.

You believe your account has been compromised.

Contact Inkling Support as soon as possible.Well immediately suspend the account and help you regain control of it.

Error message: Maximum limit has been reached.

You can only be actively logged into a maximum of two devices. If you forgot to log out of Inkling before uninstalling the app or resetting the device to the factory default settings, contact us to clear your login status.

Whether you read your Inkling librarys content on a desktop, a mobile device, or both, be sure to use a supported browser and device.

You can log in to Inkling from your:

Desktop web browser: Your Inkling administrator will provide a link to your online Inkling library.

iOS or Android device: Download the Inkling app from either the Apple App Store or the Google Play store.

Log in to your account:

(Mobile app users only): Enter your company code.

Enter the username and password provided by your company.

Google Play store

iOS or Android device: Download the Inkling Loop app from either the Apple App Store or the.

If your Android device uses an SD card for additional storage you can elect to store your Inkdocs on the SD card.

TapSettings.

Scroll to Applications and tapMore settings.

Tap the toggle to the right to enable SD card storage. The toggle displays in green when active.

We've made an update to improve the Archive Project functionality in Inkling Habitat, which is detailed below. This update is effective today, 6/6/2019 and is available to all Habitat Project Admins.

Authoring Guide

Starting today, archiving a project within the Project Setup page will now remove it from team members Habitat dashboard view and clear any active Audience distribution from the project.

In order to facilitate this change, any previously archived projects that included active Audience distribution have been restored to team members' Habitat dashboards. These projects can be re-archived using the updated functionality to clear distribution and hide the project again.

To learn more about archiving projects in Inkling Habitat, search for"Archive and restore a project"in the.

Inkling fully supports the latest versions of these browsers for use on desktop and mobile devices:

Chrome

Edge

Firefox

Internet Explorer11 : See Important note below.

Safari

iOS devices: running iOS 11.0 and higher

Android devices: stock browser and Chrome,running 6.0 (Marshmallow) and higher

Important

For the best interactive reading experience, we strongly recommend that you use the latest versions of a supported browser.Viewing Inkling content on legacy versions will result in a degraded experience.

Do not use beta or developer versions of a browser. We ensure that our applicationsare fully functional with the most recent version of a browser that is generally available.

If you use Microsoft browsers, you must use IE 11 or Edge. We do not support IE versions 7-10 because they do not fully support Inkdoc features and functionality.

There are two different types of searches that you can perform in Inkling: Library or In-Inkdoc search.

Library Search

Library search will search all titles available to you and return results that are either an Inkdoc title or a match within page content. Inkling returns results and suggestions only for Inkdocs in your library that are published in English.

Tap the magnifying glass icon and enter your search term.

Results willdisplay in bold text and highlighted in pink.

To cleara search term, use theXon the right side of the search field or the delete button on your device.

Note: If your device is offline, Inkling Library Search displays simplified suggestions that show only the titles of the Inkdocs available to you, without any highlighting. You can download an Inkdoc and search within that publication for a term or phrase.

In-Inkdoc Search

In-Inkdoc search allows you tosearch for words that appear in a single Inkdoc.

Open the Inkdoc and find the search bar at the top of theTable of Contents.

Enter a keyword in the search bar and browse the results.

To return to the Table of Contents,use theXon the right side of the search field or tap Doneon your device.

In the Inkling mobile apps, you must first download an Inkdoc to read it. A cloud icon indicates that you have not downloaded the Inkdoc.

Tap the thumbnail image to access the Inkdoc.

Tap Download All or select the download icon next to the single chapter you would like to access.

Once the download is complete, you can read the contenteven if you are offline.

Note:Inkdocs can include two types of video content. You must be online to view videos hosted on sites like YouTube and Vimeo. Videos that are embedded in the content can be viewedwhile online, or downloaded to watch the video while offline.

You can also set a view option to display only downloaded Inkdocs. See Show only downloaded Inkdocs.

You can create notes and highlights for your Inkdoc as you read to remember important details or add more information:

Click the text to activate a context menu and add a note or highlight. Your notes and highlights for an Inkdoc display in its Notebook.

To edit or delete a note, select the highlighted text for the note on the page and click Edit or Delete.

To delete a highlight, select it on the page and click Remove Highlight.

Important: If you are unable to login with the username and password provided by your employer please contact your IT administrator for assistance.

To recover a forgotten password:

ClickForgot password?.

Enter yourusername. (If you cannot remember your username, please contact your IT administrator.)

You will be presented with one of following options:

An email that includes a link to reset the password.

A prompt to answer yoursecurity questions.

To update your existing password:

ClickChange passwordon the Settingsmenu.

Enter your current password.

Set your new password.

With Inkling Audiences in Habitat,Administrators can manage content distribution at scale across your organization.

With this new feature, you can:

Create reusable Audiences for the distribution of Inkdocs

Manage Audiences by rule, and provide visibility into how each Audience is being usedat an individual user or Inkdoc level

Inkling Audiences Guide

Additional information on how you can create and utilize Audiences for your users can be found in our.

The Inkling Assessment widget has been updated to include language support for our twelve supported languages. Selecting a Language for your Assessment widget will translate all interface text in the end user's assessment experience to the language you selected.

The new Language setting can be found on the Score and Settings page of the Assessment Widget editor in Habitat:

Authoring Guide

Before you can configure the Languagesetting in your Assessments, you will need to update to the latest version of the Assessment widget in your projects.

To update to the latest version of the Assessment widget:

On the Habitat dashboard, click Modules.

Click the Inkling Assessment module.

Click Install on the latest version (2.1.1) of the Assessment module.

Select the project or projects. The Install button changes to blue and also shows the number of selected projectsfor example, Install in 2 projects.

To select all projects, click the checkbox next to Project Name. Then click Select all (#) projects.

Click Install. Leave the browser window open to help ensure that the upgrade successfully completes for all selected projects.

A Success message displays when Inkling successfully installs the module. Click OK to dismiss the message.

Open each Habitat project containing the Assessment you would like to update and select the applicable language for each widget via the widget editor. Click Publish to push the changes our to your users.

Notes:

Updating the module requires Module Management permissions. Your Inkling User Administrator is able to set these permissions. Search for Manage user platform permissions in the Administrator Guide for details.

This update does not delete previously-completed assessment data. You must reset the assessment if you would like users to retake the assessment and record new scores. For more details, see the Authoring Guide (Ch. 6 > Use the assessment widget > Reset an assessment).

To learn more about Inkling's language support, search for"Create Translate Content"in the.

Inkling Loop Dashboard v7 release

May 1, 2018

New Features:

N/A in this release.

Improvements:

Improved user experience for our HQ users when navigating Active Notices.

The Active Notices layout has been updated. This will help keep users anchored while navigating around the page looking at analytics, issues, and photos.

Significant under the hood changes which will help our engineering and design teams develop features much faster in the future.

Bug Fixes:

N/A in this release.

Inkling Loop Dashboard v6 release

March 23, 2018

New Features:

N/A in this release.

Improvements:

Better use of space for viewing and responding to issues.

Ability to get more context on the issue raised by opening a panel with details on the issue's Notice and Task

Bug Fixes:

N/A in this release.

Loop 1.4

February 26, 2018

New Features:

Users now have the ability to assign a task created in the app to their store(s), as well as individuals

Users can now add stores to active notices from the dashboard

Improvements:

N/A in this release.

Bug Fixes:

N/A in this release.

Loop 1.3

February 5, 2018

New Features:

N/A in this release.

Improvements:

Raise an Issue improvements:HQ users are now able to access a tab with all issues, instead of looking for them within individual notices.

Distribution improvements: HQ users are now able to select districts or regions to target their stores.

Strikethrough in rich text editor: HQ users are now able to add strikethrough formatting for text in notice details.

Preview attachment in dashboard: HQ users are now able to preview and download files from the dashboard by clicking on the file hyperlink.

Bug Fixes:

Fixed a bug when removing a store from customer's organization

Loop 1.2

January 4, 2018

New Features:

HQ has read-only visibility into Raise an Issue conversations.

Improvements:

Performance improvements.

Bug Fixes:

N/A in this release.

When you log in to your Inkling Library, you will see a bell shaped icon at the top of your display. A red circle indicates that you have an unread Notice available to be viewed.

Click or tap on this icon to load a list of your current Notices. Select a notice to view the exact date and time when the notice was sent, and a brief description outlining the alert.

Each notice is linked to a specific Inkdoc. In the example above, the "New Hire Training: Week 1" notice is linked to the "New Hire Training" Inkdoc. The notice indicates that the training content for week 1 has now become available, and clicking or tapping on the Inkdoc title/icon will bring the user directly in to the Inkdoc to view the content.

To check for updated content:

On the web: Open the Inkdoc or refresh your browserto view the latest published content updates.

On the Inkling app: Inkling automatically checks for content updates every five minutes.

iOS: A notificationa cloud iconappears when an update is available. You can accept or reject the update.

Android: TapUpdateby each Inkdoc that you want to update.

Inkling supports text-to-speech functionality. Check the documentation for your specific OS and device on how to use accessibility features.

Android devices

Android provides TalkBack for converting text to speech. Navigate toSettings > Accessibility > TalkBackto enable this feature.

See the help articleGet Started on Android with TalkBack: https://support.google.com/accessibility/android/answer/6283677?hl=en

Appledesktop and mobile devices

Apple provides VoiceOverfor converting text to speech. Enable this feature from these locations:

Desktop: System Preferences > Accessibility> VoiceOver

Mobile devices: Settings > General > Accessibility > VoiceOver

See the VoiceOver Getting Started Guide: https://help.apple.com/voiceover/info/guide/10.12/

Windows desktops

If you use a Windows 10 desktop with either Internet Explorer 11 or Microsoft Edge to read Inkdocs, you can use Narrator to convert text to speech.

See the help article Hear text read aloud with Narrator: https://support.microsoft.com/en-us/help/17173/windows-10-hear-text-read-aloud

Google Chrome

Here's more information on screen reader support on Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=en&answer=96831

Inkling now supports Russian, Dutch, Japanese, Polish, and Portuguese in addition to the languages listed in the table below.

Users of Inkling for iOS and Android should download or update to the latest version of Inkling from the App Store or Google Play.

Users with a browser or operating system set to one of these languages will see a localized Inkling Library. They will also be able to read and search Inkdocs written in these languages. Search autocompletion is available for eight languages (see the table below).

To learn more about Inkling's language support and how to set an Inkdoc's content language, search for "Configure project settings" in the Authoring Guide.

Language

Search autocompletion

Russian

Dutch

Japanese

Polish

Portuguese

English

German

Spanish

French

Italian

Korean

Chinese

With Inkling Notices, content authors and distributors can send alerts to their audiences about new or updated content, timely communications, or critical corrections.

With this new feature, you can:

Create and send a notice with a direct link to an Inkdoc

View read rates of sent notices

View a dashboard of all notices sent across your organization

Viewing a Notice

Additional information on how you can create and send Notices to your users can be found in our Inkling Administrator Guide under the header"Sending a Notice".

Additional information on how users can access Notices on their devices can be found in our "" article.

The Inkling team is pleased to announce the launch of the Inkling Status Page. The Inkling Status Page provides real-time insights to our platform server status and alerts subscribers whenever a critical service disruption or outage occurs. Subscribers will receive real-time alerts and updates via email or text message until the issue is resolved.

The Inkling Status Page is located at the following link: https://status.inkling.com

If you were an email subscriber of our previous Service Notifications through the Inkling Support Portal, your account has already been migrated to the new Inkling Status Page and no further action is needed.

If you were not previously subscribed, you and your team can sign up to be notified of an service incidents or scheduled platform maintenance by the following steps:

Click the Subscribe to Updates button.

Select the messaging option(s) that best suits your team.

Enter the specified information and click Subscribe.

Please note that the site data provided prior to March 1, 2018 has been pre-populated with default values. If you require Inkling system uptime information prior to March 1, 2018, please contact your CSM for assistance.

If you have any questions about the new Inkling Status Page please let us know and well be happy to help!

To change your existing profile picture:

Press the Options tab

Press the profile photo circle above your name

Press Choose from Library

Select a photo from your photo library

To make it easier for your users to find us, we are changing the name of our app from Inkling Axis to Inkling.

We will release an update to the Inkling Axis app for Android and iOS on April 30, 2018. Your end users will automatically see the new name after downloading the update.

To help ensure a smooth transition, we recommend that you:

Update your onboarding and/or support documentation for new users to reflect the new app name. You can use the following text and direct download links below:

Download the Inkling app for iOS or Android from either the Apple App Store or the Google Play store.

Prepare your Support, Helpdesk, or other user-facing teams to help new users download the correct app. See the FAQ below for more details.

FAQ

How urgent is it that my users update to the latest version?

This primarily affects new users finding and downloading the Inkling app for the first time. However, we always recommend updating to the latest version of the Inkling app, so users have access to the latest features and bug fixes.

Will the app icon change?

No, users will see the same app icon:

Only the app name will change, visible below the app icon on the devices home screen.

Help! My users cannot log in after this update.

It is likely the user has downloaded the wrong app. Verify that the user has downloaded the Inkling app, not eBooks by Inkling. The app icon should appear as:

And when launching the app for the first time, the user should be prompted to enter the company code:

Loop 1.7

June 20, 2018

New Features:

Activity Center

Adding roll-ups and read/unread indicators to the dashboard.The initial release in the application (complete with roll-ups and read/unread).

Improvements:

Performance improvements - specifically for a large number of completed tasks.

Bug Fixes:

General bug fixes.

Loop 1.6

May 7, 2018

New Features:

Improved log in flow that does not require you to enter the company code each time you log in. Any customers that use our authentication can take advantage of easy user switching, which will save them time entering their username each time they grab a shared device in a store.

Improvements:

Authentication improvements.

Tasks performance improvements.

Bug Fixes:

N/A in this release.

Loop 1.5

April 9, 2018

New Features:

Optimized tablet layout.

Improvements:

Better image loading (thumb-nailing).

Tasks performance improvements.

Bug Fixes:

General bug fixes.

Loop 1.4

February 26, 2018

New Features:

Added the ability to assign a task created in the app to a store(s) as well as individuals

You can now see the individual who completed a task assigned to a store in the app.

Improvements:

N/A in this release.

Bug Fixes:

N/A in this release.

Loop 1.3

February 5, 2018

New Features:

N/A in this release.

Improvements:

Messaging improvements: App users are now able to copy text of messages to clipboard. They are also able to see timestamps of individual messages, and upload multiple photos at once.

App Performance improvement: The first time loading experience should be faster for field users.

Bug Fixes:

Visual design: Fixed some bugs and improved polish of a few areas relating to visual design refresh last month.

Loop 1.2

January 3, 2018

New Features:

Updated visual look.

Improvements:

Performance improvements.

Bug Fixes:

Addressed a number of usability issues.

To log in to the Inkling Loop app:

Open the Inkling Loop application on your device by pressing the Inkling Loop icon

Enter your Company Code and press Get Started

Enter your Username and Password

Press Log In

Inkling recognizes that your privacy is very important and takes it seriously. As part of our growth and in support of upcoming changes to EU data protection law, were updating our Privacy Policy to empower you to make the best decisions about the information that you share with us.

These updates will take effect on May 25, 2018. By using our services on or after that date, youll be agreeing to these revisions.

Heres a quick summary of the changes:

Improved clarity and transparency. Weve re-organized our Privacy Policy to make it clearer and more understandable, described our data processing practices, and included examples showing how Inkling implements this Policy.

GDPR updates. The upcoming General Data Protection Regulation places new obligations on organizations that process EU personal data. As a result, were updating our Privacy Policy to better explain our relationship with our customers and users.

Need assistance or have questions? Drop us a note at [email protected]. As always, thank you for using Inkling!

Your Inkling Library has a list of Inkdocs that are available to you. You must be logged in to see a library.

Click an Inkdoc to open it.

The navigation pane displays on the left and contains the Content, Notebook, and Glossary icons and the Search bar. Click the My Library icon atthe top left to return to your Inkling Library.

Click the Xat the upper right to hide the navigation pane.

To reset your password in the Inkling Loop HQ Dashboard:

Navigate to loop.inkling.com

Enter your Company Code and login with your credentials

In the top right-hand corner of the page, click on the dropdown next to your name

Click "Change Password"

Enter your current password and click "Next"

Enter a new, unique password using at least 8 characters.

Re-enter your password and click "Set password"

You have the ability to Raise an Issue in a Task in the Inkling Loop application.

Tap on the "Tasks" tab

Tap on a Task

Tap on "Raise Issue"

If you are looking to Resolve and Issue, you can tap on a Task where an issue has been raised, and tap "Issue Raised". Then you will be prompted with the message "Are you sure you want to change this status?". Selecting "Resolve" will resolve the issue.

To edit an existing Task:

Press on the title of the Task that you would like to edit

Press the Edit button in the top right-hand corner of the screen

Press the Save button in the top right-hand corner of the screen when you have finished making any changes.

Inkling Loop HQ Dashboard users must use Google Chrome on a Mac or Windows desktop.Download Google Chrome from https://www.google.com/chrome/browser/desktop/index.html

To log into the Inkling Loop HQ Dashboard:

Navigate to loop.inkling.com

Type in your Company Code

Enter your Username and Password

Click Log In

To view your notice completion percentages:

Click on the Notices tab

Below the title of each Notice, you will see a status bar. The left side of the bar will indicate the completion percentage. The right side of the bar will indicate the percentage of stores that have started completing the tasks associated with the notice. The bar will be dark green when it is displaying the completion percentage, and it will be light green when displaying the percentage of stores that have started completing the tasks.

Pressing the title of the Notice will allow you to view the Tasks that are associated with the notice you are viewing. Above the title of each task, it will note how many stores have completed the task.

Pressing on the title of a task will bring you to the page for that specific Task. Under the Assigned To section, you will be able to view the stores the task is assigned to. If a store has completed the task, there will be a check mark icon overlapping the store icon.

There are two available options when sending messages in the application. You have the ability to send a message to one or more recipients. You also have the ability to send a message to a pre-defined group.

To send a message to a user/users:

Press the Messages Tab

Press on the + sign on the Messages page

Select a specific user or multiple users and press Done

Enter your message in the text area and press the Up-Arrow button to send the message

To send a message to a pre-defined group:

Press the Messages Tab

Press on the Groups Tab and press on the specific group you want to message

Enter your message in the text area and press the Up-Arrow button to send the message

To log out of the Inkling Loop HQ Dashboard:

In the top right-hand corner of the page, click on the dropdown next to your name

Click Sign out

To log out of the Inkling Loop app:

Press the Options tab

Locate the Log Out option and press Log Out

You are presented with a notice confirming that you will be logged out if you continue Press Log Out to log out of Workflow

You can summarize and filter data in the HQ Dashboard.

Click on an active Notice

Click on the "Stores" tab

You can then select the Summarize dropdown and summarize the list by Region or District. When summarizing by District, you have the ability to filter the list by Region.

To mute Inkling Loop app notifications:

Press the Options tab

Locate the Do Not Disturb option

Slide the switch to the right to mute all notifications

To view images uploaded by your Store Managers:

Press the Tasks tab

Press the title of a specific task to open the task page

This page will indicate which stores the specific task was assigned to. On the right hand side of each Store, it will indicate the stores completion status. An image marker will appear next to the completion status if an image has been attached to the task by the Store Manager.

Press the image marker to view the attached image

To create a new task:

Press on the + sign on the Tasks To Do page

Enter a task name

Enter a due date and time

Add an assignee by clicking the + sign and select a specific user

Press Save

To complete a task:

Press the Tasks tab

Locate and press the task you want to mark Complete

Optional - Press Upload Image to attach any images to the task

Press Complete Task

To reset your Inkling Loop password:

After opening the app and entering your Company Code, click Forgot password? on the Log In screen

Enter your Username and press Next

Answer the three security questions that appear on the screen

Enter and confirm your new password

Sign in to the application to verify that your password was successfully reset

To view the user progress on your Notices and Tasks:

Additional information will be available on your dashboard after a Notice is distributed.

You will be able to see the following information next to each Active Notice:

The percentage of users who have viewed the notice on their devices

The percentage of users who have completed the Tasks associated with the specific Notices

Any photos that were uploaded by the store teams.

Clicking on a specific Notice will then allow you to see the completion rates for each associated Task, and you will also have the ability to view the stores progress.

You will have the ability to see any progress changes in real time

To Edit an existing Notice:

Click on the title of the Task that you would like to edit

Click the Edit Notice button in the top right-hand corner of the screen

Click the Save changes button in the top right-hand corner of the screen when you have finished making any changes.

To add a Task to a Notice:

When creating or editing a Notice, you have the ability to add Tasks to the Notice that will need to be completed.

You can add a task by clicking the Tasks tab in a Notice, and then click +Add new task

You are then required to add a title for the Task, and you also have the ability to add a description.

Select a Due date (the time zone is determined by the time zone set in the Notice)

If you are editing a Notice, click the Save changes button to save the editsyou'vemade to the Notice. If you are creating a new Notice, clicking Send will distribute the notice at the start date.

To create a new Notice:

Click the blue New Notice button on your dashboard

Enter a title and select the Priority (Normal or Urgent)

Enter any required details in the Message box

Optional - Click Add a link to enter a URL that will be attached to the Notice, or click Add an attachment to select a file on your computer and upload it to the Notice.

Click the Tasks tab and click +Add new task to create a task and add it to the Notice.

Under Distribution, select Stores to choose which stores will receive this notice, or select District managers only.

Under Scheduling, Edit the Start date and enter an End date. Select a Time zone.

You can click Save draft at the top of the page to save your progress and edit the Notice at a later time/date. Clicking Send will distribute the notice at the start date.

View by collection

Collections are groups of related Inkdocs organized by your company. To view the Inkdocs in a collection:

Tap the collection icon.

Tap 'x' to exit the collection.

View by language

To view only Inkdocs in a particular language:

TapSettings.

Select the language(s) you would like to appear in your Library.

View downloaded Inkdocs

On mobile devices you can filter your library to show only the Inkdocs that you downloaded:

ClickSettings.

Click theShow only downloaded Inkdocstoggle.

Sort

ClickSettingsin the upper right corner to sort your Inkdocs by:

Alphabetical order

Date Added

(Mobile users only) Last opened

You can also toggle between List and Grid views.

You can generally copy and paste content from your Inkdoc into another application, like a text editor or a messaging app. However, many companies also enforce a daily character limit to protect their content from theft. If you get a message thatyou'vemet or exceeded the limit, wait 24 hours and try again.