Jpay – Customer support could improve tremendously, and ways to even contact customer support which is null and void.

Jpay

JPay is the most trusted source for connecting incarcerated individuals with family and friends. read more

EMPLOYEE PARTICIPANTS: 6

TOTAL RATINGS: 111

CEO: Errol Feldman

Customer support could improve tremendously, and ways to even contact customer support which is null and void.

Other Employee Reviews for Jpay

What can this brand most improve?

The products are poor quality and the customer is horrible.

What can this brand most improve?

Customer service took their time to process and mail me my jpay card; they processed a new card on November 18, didn't mail it out until November 28th and today is December 12th and I still haven't received my new card. Your company has been holding my $1200 hostage.

What can this brand most improve?

Better response to prisoners requesting their music upon release space (music purchased in prison, which is supposed to be mailed to prisoners via USB drive)

What can this brand most improve?

When money is being sent using a credit card, within 2-5 days it will be compromised. Nothing is ever done. Impossible to talk or communicate with management; instead always dealing with an inmate that has no ability to change anything. Issues are seldom, if ever, resolved.

What can this brand most improve?

Communication is very very very important

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Jpay – Customer support could improve tremendously, and ways to even contact customer support which is null and void.

Customer support could improve tremendously, and ways to even contact customer support which is null and void.

Other Employee Reviews for Jpay

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